HP LaserJet P3010 Service Manual
Contents
1. 38 Cassette pickup sensira eia a erre aai nene aT nnns 38 Tray paper PICKUP EE 38 Paper pickup and feed cccccececcceceeeeee eee e ee eeeee eee eeaeee eee eeeeeeesgdecaaaeaaeeeseeeeeeeeeeenenseeees 39 MAING CLO CU ON EM IEEE 40 le Killer EE 41 Tray diver PCA e 41 Paper pickup and feed iie nece ei erepti qu ed RAE e e ELE ERAS ERE EE FE EGRT RR Ue FEET ANA EE 42 Media level and size detection sssssssssssssssssssesee eene memet nnn 43 Jam detection Emm 43 2 Removal and replacement Removal and replacement strategy eeeesiiseessiseeeeeei entente tennis tenens ennt 46 General cautions during removal and replacement eene 46 Electrostatic discharge ceret oe c nde Eee deu 46 REQUIRED tools E 46 Types TEE 47 Service approach 22 eeceecccneceec cee cece eect teeta eta ee tett eaaaaeaaneaecaeeaeeeeeeeeeeeeeege saa caaseeaeaesanaaeeaeceeeeeseeseeneees 48 Before performing Senice 2 2 2 criteri iade tierno eee RERO FL Ear RERO REL E Se E 48 After performing EE 48 Post service test cccccecceeceeeeceece cee aeeae cee cee sence eeeeeeeeeeeee cae nenne rrr rrt rsen nsns nsns enne nnns 48 Print quality test TEE 48 Parts removal order 50 Removal and replacement procedures sss nnne nnne enne 52 Print cartridge cassettes and sub cover 52 Print CANPID QC qe 52 Tray cassette Tray 2 Tray 3 or Tray 4 cc cceeeeeeeeteeneeeeeeeeeeeetaeeee2. idee te LEER apa Leda duda a DE Sa A ERR Re eta Ada Meet 272 Base product no optional trays or accessories en 272 Base product optional trays or accessories sssssss nee 273 c ge T E E ee eeneg dE ees 274 Internal assemblies 1 Of 0 TE 276 intemal assemblies 2 Of O 2 6 eee dne ER Need re pe Lc cages ea Bud des aa Deed ek e angit 278 Internal assemblies 3 of pi 280 Internal assemblies 4 Of 6 1 eiie adeteteece SEEE EES 282 intemal assemblies b Of 6 intet ette rete terna lcd grep edes eed Leder dvd deg erac 284 Internal assemblies 6 Of O ete tote Pe Ee da e ER edd Ee dn a SERERE dc eda Mower ua adds 286 leen lm H 288 500 sheet input tray Tray 3 and Tray Ai 288 Leet ee El ECH EE 290 Numenical eruca 293 Appendix A Service and support Hewlett Packard limited warranty statement eee nennen 298 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 299 End User License Agreement eerte aite rt etapa x eere SEENEN 300 Customer self repair warranty service cece etter eee tein ee eee nennen emere nemen enne nnn 302 TE eneen EE 303 Repack the product at tenera Cere te itu rae eR de e ede le ua dag e ev vex a e aa 304 Service information form 0 eee ee eee ete ee eee nee ee errr nents eset eae eee seer nnne ne nennen nnne nennen nnns 305 Append
3. to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iii Table of contents 1 Theory of operation BASIC D etaloft aiieeeg genee 2 Major ele EE 2 Printer block diagram cessisset iri enne nennen eren rennen ener 2 Sequence of operation sssssssssssssssssssseseneenne neret nns n nennen nermer nenne nete 3 Normal sequence of operation sssssssssssssssseeem n 3 Formattercontrol system eisien E 4 ele MOMS HH 4 TMU OUT OUT I 4 CPU 4 MEMO e 5 Optional hard disk ssssssssssssssssssseen enne nennen nnr nnns 5 zii P 5 NOnvolatile memnon A 5 aIv ER 5 PME eese mue uude E EE 5 iecore 5 EMmGine COmtrol ici 6 Motors fans clutches solenoids switches and sensors sseesssee 7 DC controller operations cccc cece eee ee eee ee cece ceceeae cee e cece rrtt teste eet aaaeaaeaaecaeeeeeeeeeeeeeeeeeeeeees 14 RI te CHCUIE cUm 16 Fuser failure detection insidia aiina aaa aiaa adaa 17 Fuser temperature Control 18 Fuser protective TUnctlOn ee iocum tiere i po ERR e eR EORR SRL e e eaae RIS 19 Low voltage power Supply n rem nnne nn nennen nennen nennen 20 Overcurrent overvoltage protection sssssse e
4. 158 BIET p EE 160 Block diagrams eer tren errare tee thee ee ene 160 Plug Jack locations emt bee i ee ae 162 Location of connectors nori a E EA eene nennen nnns 163 ECU controller connections ce cceeceeteee eee eeettteeeeeeeetttaeeeeeeeenea 163 Locations of major components ssssssseee eee 165 General timing Chiarts entgeet E Beate 169 General circuit diagrami sonore e R EE E 170 Internal print quality test pages ssssssssseseneeeemeImnne enne 171 Cleaning page xoc ec MER pot d m t Pe t pce d Eve 172 viii ENWW ENWW GContiguration page 3 a deg e e e aee tiae det tgo sd 172 Print quality troubleshooting tools sssssssseeeennnn eene 173 Repetitive image defect ruler ssse mee 173 Gonttol panel merilis 222 secti dte deo dated ce atero Steg doe MT RARE fs 174 Use the menus eoe eR ERR Ee 174 Show Me How menu neither tene e hne ep ORE n tea e a 174 Retrieve JOD men icr a epe E 175 Information menu oeiee eee aeieea nenne nnnm meer nennen nnne 176 Paper handling menu ee el bet e reet tiq EO RR dyes diebns 177 Manage supplies menu 177 Configure device menu cete cet tec uto eet o dete c tb ge ee aae 178 Printing ieu RM IRR 178 Print Quality menu zerin an E ERRET 180 System setup MENU WEE 183 Heu 187 Resets mend tec Deve gantur debt gota ce ze be Wen ce ieee 194 Diagnostics Inu onset eee t p 194 ele UE 196 Interpre
5. For the complete PDF manual please visit www LaserPros com Additional product information www hp com support ljp30 1Oseries HP LaserJet P3010 Series Printers Service Manual Copyright and License 2009 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE524 90909 Edition 1 7 2009 Trademark Credits Adobe is a trademark of Adobe Systems Incorporated Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide AC TIP Tips provide helpful hints or shortcuts D E NOTE Notes provide important information to explain a concept or to complete a task A CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow
6. e EE 94 Power switch assembly sssssssssssssesee eee eene nnne 96 Main fan fan duct and environmental Sensor sssnsnessnnurserrnsrrrnsnerrresnnrrrnn 98 i e EL M 100 Registration assembly x ttt dEe eege ENEE ENEE ERR repr TR RARE add 102 Duplex media feed assembly neces dae deed 104 Laser Scanner IIT TTD E AEA KANAATE EA 107 Engine control unit ECU e eccrine eet eee dae 110 Cassette pickup Tray 2 solenoid or Tray 1 multipurpose tray pickup SOIGMOIG Rt E de vay eaecan sb eacoradavesduedacabaseuaredaeeesaundeacnd dannnecexeeiiens 115 gite 117 Sub fan and fan duct ssssssssssssssssseeeneeeenee nennen nnns 118 High voltage power supply VP 121 3 Solve problems Solve problems checklist A 128 MENU IMAP P 130 Troubleshooting process sssssssesseeeneeee ener ennemis inen nemen inire nennen nnne 131 Determine the problem source 22 c ccccecceecee cette ee teeee eee eaaaeaaecaeceeeeeeeeeeeeeeeteteteeeieess 131 Power subsystem ie aec Pn ba Pl ene pa LO C RR LO aed Od 132 ENWW vii Power orn checks 5 i uento a ee dE 132 Tools for troubleshootlrg s iie cie etre Po die ode ec FEEDER MR EE Rd REED 133 Individual component diagnostics ssssseeeenm emm eene 133 ERR enee 133 LED indicators 5
7. e RENTE EPOR ae eta a NAME 133 Formatter heartbeat LED ssssssssssssssm 133 HP Jetdirect EEDS i Re dE ot 134 L ns IERT re 134 Engirie testDUttOD s iiir t t P POI RP HE On 134 Euser test Gage eee RR Mik ea 135 Paper path test and automatic sensors test ssssssesess 136 Sens r test interactive eessen EE c HO E PR Reti 137 A TOP Top of Page sensor sse 140 B E ser output SENSOR enriched perm EA eects 141 C Duplex Sensors do eet teet dete a do na ede 142 D Paper width sensor 1 sss HH 143 E Tray 3 feed sernsor doi tenue hiat dnbio iet 144 E Tray 4 feed sensor o eo di eap EE de 145 G FD tray UR 146 H Face up detect sensor ceccceeeeeeeeee eect eeeeeeeeeeeeeeeeeeeeeeeneeeees 147 Cartridge door open switch ssssss 148 J Rear cover open sensor ccccceecceeeceeeeeeeeeeeeeaeeeaeeeaeeeaaenaaeees 149 K Tray 1 paper s ns r e 150 L Trov2papersensor 151 MTray Z detect SWINE i ana Lb tati 152 N Tray 3 paper Sensor eee eeeeeeceececceeeeeeeeeeeeeeeeeeeeecenaecaeeeeeeeeeeeeeess 153 O Tray 3 detect switch ie ite tainen o doe ree kot p e 154 P Tray 4 paper sensor ee 155 Q Tray 4 detect switch sssssssssss emm 156 mdi Eo IE 157 Component tests ssri ET 158 Half self test totem NEE ege 158 Drum rotation test check ssssssssssssessssee 158 Diagnostics menu components Test
8. eeeeeeeeeee 54 vi ENWW SUD dee RTT TN TENTE 55 External panels covers doors formatter PCA DIMM and EIO disk 56 PIO diek E RR 56 DIMM cover and DIMM eene mere ennnnns 57 Reinstall the DIMM sseennnn memes 58 Formatter cover and formatter DCH 60 Rear door assembly ssssssssssssssee eene nennen enne neen rne nnns 62 LOT COVED Me EEN de ENER ee EE EE EELER NEEN 66 aeneo dem 68 Tray 1 multipurpose tray COVED mene 69 Cartridge door assembly eue seusse netten enit na tnnc eda c nda 71 Toperight COVEN eerte endet tede ddr ta Meet unn kDa RE nudi 73 KontrokDanel 74 Front right and right side cover assembly sese 76 Lower right cover and bracket eene 80 Reinstall the lower right COVEN ccccceceeeeeeeneeeeeeeeeeeentteeeeeeeeeeenaaas 82 TOP COVER c EET 84 Main ASSOMDIIGS E 86 Tray 1 multipurpose tray pickup roller sseseessseseesseeerersserrrsseeirrnssrerrssseernnn 86 Tray 1 multipurpose tray separation Dad 87 Tray 2 Tray 3 or Tray 4 pickup roller c cc ceceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeneeaaas 88 Tray 2 Tray 3 or Tray 4 Separation pad 2 2 ecceeeeeeeeeeeeeeeeencneeeeeeeneeeeeeeaas 90 Tray 2 Tray 3 or Tray 4 base plate roller assembly ssssss 91 HII 92 Bsp dud
9. he product sssssss ene 245 Output is curled or wrinkled ccccccecceeceeeeeee cece teeta tee eecaaaeaaeaaeeaeceeeeeeeeeeeeeeeeeeneteees 245 Product does not duplex or duplexes incorrectly duplex models 246 Solve image quality problems 00 eect eceeee eee e tenet eee teeta ates eee AANEREN EATR nen nennen enne nre ene 247 Image ee ue EE 247 Clean the product M 254 Solve performance problemis 3 ceperit eede eren etn enhn Peer ne hee qe esa A E Leg rng lee dana ud 257 Solve connectivity problemis iaceret tcc tle bred go v cte nc Fe ze e dee dtt ae pede EES 258 Solve direct connect problems eerte nennen 258 Solve network ele EE 258 Service mode FUNCTIONS eee nm nm ren nsn nnn n nnn n innen ne EEEE nnne 259 Service Men eM T aa 259 PtOdUCL Fesels ier eec einen tudin dunk Rea ddnde e IARE REA Ed RR Ned deni tud dud eua eR ERRARE aa 260 Restore factory settings sssssssssee eene 260 Hard disk initialization esses 260 Skip disk load aseene 260 NVRAM initialization ssssssssseseeeeememnnmnennm nennen 260 Service D erap Elm 261 Restore service ID 261 Convert the service ID to an actual date sss 261 Reset serial number HH 262 Reset page counts ssssssssssseeeeeeene mener 262 Stee Tiet 262 Produc
10. ix B Specifications PhYSICal SPOCHICATIONS I 308 Electrical specifications RR E ERR Roten he Ba e e REED RR RRRASAR ER AA ENEE eelef 308 tee Lee Ee e re EE 308 Environmental specifications ssssssssssssssssssssseese ener nr nmn nnns ns sn nenne nnns 309 Appendix C Regulatory information ENWW eese e 312 Environmental product stewardship Program erem nmrnenennnnnns 313 Protecting the environment 2 necis doces eat cce reet hbka Doch RR Ld aha deis 313 Ozone production eee cee ceeceeeeeecceeceeeeeeaeceecneeceeeeeeeeeeeeeeeee eect taaaeaaaseasaesaeaaeeaeceaeeeeeeeeeees 313 Kee Tue Le e UTI 313 Toner CONSUMPUOMN pu UE 313 SC leg 313 gie 313 HP LaserJet print supplies sssssssssssseeneneee emere nnns 313 Return and recycling instructions esras ieina EEn nennen 314 United States and Puerto Rico sss 314 Multiple returns more than one cartridge sssssss 314 xi Single retus EUER 314 SHIPPING EE 314 Elei ER WT EE 314 hlc EM 314 EWEN ee E 315 Disposal of waste equipment by users in private households in the European Union 315 Chemical substances ssssssssssssssssessseeeneenee eren trennen nnne enne nere EErEE EEEE nns 315 Material Safety Data Sheet MSDS sssssssssssseeee ee
11. ne enne 316 For more Infortmatloli TTT 316 Declaration of Gonner roe d RE Uo i anam a eiie rt aad c Roe ed aida 317 Safety Stale mE SE AEN EES 318 BELICE I 318 Canadian DOG regulations trier Enn E ea ERE EEN 318 VCCI statement Japati souriei tet err oer eerte Ete cre d tee Sege 318 Power cord statement Japan ssssssssssssseeeeee eene enne 318 EMC statement KOrea eee ete eet eite rei Le ee es ee eee 318 Laser statement for Finland ener rennen nnne 319 Substances Table China itor rtt et nne oe ped E EE a Fea EERMR eege 320 For the complete PDF manual please visit www LaserPros com xii ENWW
12. nne nnn 21 Highesvoltage power supply iate Rare eee E ERO Er ee eR rade B 22 genui cR 23 Formatter heartbeat LED sssssssssssssssesseeeeeee ener nnne 23 Blu 23 Laser scanner System e ice dede cotta tee ie d be idee d e ER uaa ed 24 Laser failure detection inis enean teen return a Fea E Ra EN Ce ENNEN 25 Image formation system i ccc tt tire nee need eee eee e nennen inen nrenrse nennen ener 26 Electrophotographic process ccccecceceeeeeeeeeeeeeeeeeceeeaaeaaaeaaeeaeeeeeeeeeeeeeeeeeteeeeteeeneneeees 26 ENWW V Image euer 27 Latent image formation stage ssssssssse ene 28 Primary eharglng TEEN 28 Laser beam exposure een 28 Developing stage EE 29 Print Cartridge iiid tede adstat 29 Transfer stage reor eere re REDI eee i utes Eee ue ea ERR Ae SERERE ER 30 FUSING Stage c 30 Cleaning Ce EE EN Toner detectin sciana iaa a aE a a a raaa a aa 32 Pickup feed and delivery system ssssssssssssssssssssessesseeee enne ennemi rne s tren nnne 33 acl Ru T 33 Photo sensors and switches cccceceeeeeeeeeeeeceeceeeceeeeeeeeeeeeeee tcc saeaaaeaaesaeeeeeeeeeeeeeeenenenes 34 eelere ee te ET 36 BC AEUAUL c 38 Pickup and feed Unit oit rrr ree eel e reae ra eer ae leer eR Ure etre 38 Cassette paper size detection cassette paper detection
13. t control panel messages enne nennen 197 Control panel message types eene mene 197 Control panel messages nennen nnn 197 Event og messages n pommes EP d epe 215 Printar eventlog eben en eitis 215 Ewe EI ul e EE 215 Sample evernt log page ccce inet cec tret ecce eue ta ke ke e ke kate ee eheu aaa dide 216 Clear an event log i ENEE RR 216 Event log messages aineina eec clue ere cit eee ev eee es a aei dede deis 217 Clear IS eat ee nde PR RR MP a RE to EA 219 Common causes of LEE 219 NE RE 220 Clear jams from the input trays saisisit iaiia edad eea iaia 222 Clear jams from the duplexer ener nnn 226 Clear jams from the output areas nennen 231 Clear jams from inside the product sssssssseeme nemen 234 Registration and transfer area sss eene 234 Jam causes and solutloris satel eie tene eiut des cote t de dE dee 236 Avoid repeated jams ire edet bri Ee E p Dee ta P RE RES RUNS RR EROR 240 Change Tanec i e ee e e Me e ex 241 Solve paper handling problems sss ne e enn nn nennen nennen nnns 242 Product feeds multiple sheets AA 242 Product feeds incorrect page size 242 Product pulls from incorrect tray ociera ian aiana AERA ETE EEEE EE nnns 243 Paper does not feed automatically sse 243 Paper does not feed from Tray 2 3 or 244 ix Transparencies or glossy paper will not feed sss RR 244 Envelopes jam or will not feed in t
14. t updates iioii aae ted Pendant Batu de mad ree rn eed eaa n Sue deb die d pu ager dig qaad 263 Determine the current firmware version ssssssssseeeeme nennen 263 Download new firmware from the HP Web site sssssssssssssssssseeeeeeeenee 263 Transfer the new firmware to the product sss 263 Use the flash executable file to update the firmware ssssssesseeeseeeeee enrere 263 Use FTP to upload the firmware through a browser ccc ee eeenettetaeees 264 Use FTP to upgrade the firmware on a network connection 264 Use HP Web Jetadmin to upgrade the Trmware 265 Use Microsoft Windows commands to upgrade the firmware 265 Upgrade the HP Jetdirect firmware A 265 4 Parts and diagrams Order parts by authorized service providers sssssssssssssssssse em 268 Order parts accessories and supplies sssssseneee 268 Related documentation and software ssssssssssssssssssseeeeeeeeeee 268 Supplies part numbers cccecceeeeecccceece eee e cette eet ce ae eaaaeaeceeeeeeeeeeeesadcedsaeacaeeeeeeeeeeeeess 268 Accessories part numbers nte td teen led hn edid CR p adu uds unn deus 269 Whole unit replacement part numbers sssssssssssssssssseeneeen nennen 270 How to use the parts lists and diagrams ssssssseeenee enm 271 D ENWW Assembly locatioris 2 2
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