Question: 1 What tool does the service manual recommend you use
Contents
1. Answer C Question 153 Which of the following is the most common example of electrostatic discharge A You touch an object and feel a brief spark B You see a bright flash on the LCD display of an iBook C You plug a power cord into an outlet and you see a spark D You hear a crackling noise coming from inside the computer Answer A Question 154 What is the BEST way to properly ground an ESD workbench mat A Attach the mat to the unit being serviced B Connect the mat to a grounded electrical outlet C Connect only the wrist strap and cord to a grounded electrical outlet D Connect the wrist strap and cord only to the mat Answer B End of Document Page 35 of 35 SelfExamEngine com2. Apple ExamCode 9L0 206 Q amp A with Explanations Total Questions 154 o O Answer A Question 100 Which of the following AirPort Extreme ports should be used to connect to a DSLor Cable modem For Internet access A LAN B WAN C Modem D Antenna Answer B Question 101 Exhibit What is the module shown in this picture A Zip drive B Hard drive C Optical drive D Blower assembly E Lithium lon battery Answer C Question 102 What is the function of the inverter board inside a PowerBook or iBook Page 23 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 A The inverter board inverts the speaker signal phase B The inverter board powers the LCD display backlight C The inverter board controls the flow of power to the logic board D The inverter board inverts the image that is displayed on the LCD Answer B Question 103 A customer brings her iBook 32 VRAM in with severely distorted sound You boot to a known good CD to rule out software but the issue persists Which of the following parts is most likely to be causing the problem and should be replaced A Top Case B Logic board C Sound board D Inverter board Answer A Question 104 A customer states that he cannot access the Internet after connecting his new PowerBook G4 12 inch 1GHz to his cable modem via
3. D Question 113 Which of the following would be the most appropriate question to ask FIRST when gathering information from customers about a problem with their Apple product A What is the issue B What operating system are you using C Did you turn off the computer improperly D Is this the first time you have had this problem Answer A Question 114 To isolate a video problem to hardware or software on a PowerBook G4 17 inch which of the Following steps should you try FIRST A Connect an external VGA display B Reinstall the appropriate Mac OS C Verify the hard disk with Disk First Aid D Start up from a known good startup disc Answer D Page 26 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Question 115 An iBook 900MHz 32 VRAM powers on with a normal startup chime But the LCD display seems dark Upon closer examination with a flashlight you notice that the LCD is displaying a faint image of the finder desktop Which one of the following modules is MOST likely at fault A LCD display panel B Inverter board C DC in board D Logic board Answer B Question 116 A PowerBook G4 17 inch has a malfunctioning logic board You replace the logic board Which of the following diagnostic utilities should you run to verify that the new logic board is functioning properly A Mac Test
4. G4 Early 2004 C PowerBook G4 12 inch D PowerBook G4 1 GHz 867 MHz Answer D Question 83 What function does Target Disk Mode perform A It enables direct connectivity with a remote Macintosh over the Internet B It converts a PC formatted hard disk for use when connected to a Macintosh C It allows access to a Macintosh s internal hard disk from the Finder of a connected Macintosh via FireWire D It allows two external FireWire hard disk to be connected and transfer data directly between them without need of a computer Answer C Question 84 A customer needs to transfer data from her PowerBook G4 17 inch 1 5 GHz for use on her Power Mac G5 but the PowerBook G4 17 inch 1 5 GHz fails to start up completely due to a video issue Which of the following would most easily accomplish the data transfer A Remove the hard drive the PowerBook G4 17 inch 1 5 GHz and install it into the Power Mac G5 B The PowerBook G4 17 inch 1 5 GHz will need to be repaired before any data can be recovered from it C Boot the PowerBook G4 17 inch 1 5 GHz into Mac OS X Safe Mode and connect the PowerBook G4 17 inch 1 5 GHz and Power Mac G5 with an Ethernet cable D Boot the PowerBook G4 17 inch 1 5 GHz into Target Disk Mode and connect the PowerBook G4 17 inch 1 5 GHz and Power MacG65b with a FireWire cable Answer D Question 85 A Macintosh can startup from Mac OS X but not from Mac OS 9 If you select the Mac OS
5. but not in the Titanium PowerBook G4 models A USB ports B PCMCIA slot C Built in modem D FireWire 800 port E Built in Bluetooth F Built in wireless networking Answer D E Question 79 Which of the following iBook or PowerBook models requires the use of the 65 watt AC power adapter A iBook G4 B iBook G4 14 inch C PowerBook G4 DVI D PowerBook G4 15 inch FW800 Page 17 of 35 SelfExamEngine com ExamName Apple Portable Service Exam gt gt o OO Doc Type Q amp A with Explanations Total Questions 154 Answer D Explanation The 45 W Apple Power Adapter is used with these computers PowerBook G4 PowerBook G4 Gigabit Ethernet PowerBook G4 DVI PowerBook G4 12 inch 12 inch DVI j 2 3 4 5 PowerBook G4 6 PowerBook G4 12 inch 1 33GHZz 7 iBook Dual USB 8 iBook Late 2001 9 iBook 14 1 LCD 10 iBook 16 VRAM 11 iBook 14 1 LCD 16 VRAM 12 iBook Opaque 16 VRAM 13 iBook 32 VRAM 14 iBook 14 1 LCD 32 VRAM 15 iBook B00MHz 32 VRAM 16 iBook 900MHz 32 VRAM 17 iBook 14 1 LCD 900MHz 32 VRAM 18 iBook G4 19 iBook G4 14 inch 20 iBook G4 Early 2004 Originally shipped with round 45W adapters The 65 W Apple Portable Power Adapter is used with these computers 1 PowerBook G4 1GHz 867MHz 2 PowerBook G4 15 inch FW800 3 PowerBook G4 15 inch 1 5 1 3833GHZz 4 PowerBook G4 17 inch 5 PowerBook G4 17 inch 1 3
6. button has been removed Holding down Command Shift Fn control resets the PMU D The button has been removed Holding down the power button for several seconds resets the PMU Answer B Question 150 Which of the following items are appropriate to use for ESD prevention A Metal work surface B CRT discharge tool C Grounded work mat D Wrist strap and cord E Static shielding bags Answer C D E Question 151 Which FOUR of the following actions help reduce the risk of damage from ESD A Ground yourself and the equipment you are working on B Always place ESD sensitive components on metal surfaces C Handle all ESD sensitive boards by the connectors not the edges D Use static shielding storage bags for ESD sensitive components E Do not touch anyone who is working on ESD sensitive components F Do not bring plastic vinyl or foamed polystyrene near ESD sensitive components Answer A D E F Explanation Answer B is not correct to the fact you should never put ESD sensitive components on metal surfaces Answer C is not correct because you should not handle ESD sensitive boards by the connectors Question 152 What humidity level should be maintained to ensure an ESD safe environment A 25 40 Page 34 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 B 50 5 C 70 90 D 90 100
7. inch 1 67GHz has a malfunctioning logic board You replace the logic board Which of the following diagnostic utilities should you run to verify that the new logic board is functioning properly A MacTest Pro B Disk First Aid C TechTool Deluxe D Apple Service Diagnostic Answer D Question 29 Verifying that a computer functions properly after you repair it ensures that A No new issues have arisen B Third party software is working C The original issue has been resolved D The computer falls under service warranty Page 6 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 E System Preferences settings are set correctly Answer A C Question 30 Which of the following is a valid reason to perform a soft reset on an AirPort Extreme Base Station A to update base station firmware B to reset the base station password C to return the base station to its default settings D to erase AirPort client software from Mac OS X Answer B Question 31 AirPort Extreme operates under which TWO of the following IEEE standards A 802 11a B 802 11b C 802 11 c D 802 119 E 802 11h F 802 11i Answer B D Question 32 A customer states that he cannot transfer files over the Internet after connecting his new iBook G4 Late 2004 to his cable modem via Ethernet According to the Apple General Tro
8. of months thereafter Answer D Question 139 What does recalibrating a Lithium lon battery inside a PowerBook or iBook actually do A Reconditions the battery to overcome the memory effect B Keeps the onscreen battery time and percent display accurate C Extends the number of full discharge cycles available in battery D Readjusts the Energy Saver preferences to the battery s performance Answer B Question 140 If you need to store a PowerBook or iBook battery without using it for a few weeks or more at What change level does Apple recommend you store the battery A 0 B 10 C 50 D 100 Answer C Question 141 What is the proper way to calibrate a lithium lon battery used in a PowerBook G4 or iBook A Charge the battery while running the battery calibration Utility B The battery is calibrated out of the box on further steps are needed C Charge the battery fully Run computer on battery until it goes to sleep Charge it fully again D Charge the battery overnight Make sure battery status indicates 100 before disconnecting AC adapter Answer C Question 142 Which of the following steps are recommended to maximize battery life in a PowerBook G4 choose all that apply A Reduce brightness settings B Turn AirPort card off if installed C Disconnect any bus powered USB peripherals D Remove any PC PCMCIA card from the pc card expansion slot E Choose Highest performance in the Ene
9. 3GHZz 6 PowerBook G4 17 inch 1 5GHz You can distinguish the 45 W Apple Power Adapter from the 65 W Apple Portable Power Adapter by print on the adapter If the adapter does not state a wattage in the print on the side it is a 45 W adapter While 45 W adapters should not be used with computers that shipped with 65 W adapters 65 W adapters can be used with any of the computers that shipped with 45 W adapters Using the higher wattage adapter will not affect the computer or battery performance If you Question 80 Identify the correct procedure for starting up a PowerBook in Target Disk Mode A Press the D key during startup B Press the T key during startup C Press the Control and D keys during startup D Press the Control and T keys during startup E Press the Command and D keys during startup F Press the Command and T keys during startup Answer B Question 81 Which THREE of the following features are available in the Aluminum PowerBook G4 models but not in the iBook G4 models A USB ports Page 18 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 B Audio input C PCMCIA slot D Built in modem E Built in Ethernet F FireWire 800 port Answer B C F Question 82 Which of the following iBook or PowerBook models requires the use of the 65 watt AC power adapter A iBook 14 inch B iBook
10. 9 System Folder in the Startup Disk preference pane of Mac OS X a flashing question mark appears on the screen when you restart the computer What is one possible cause of this condition A The disk was reformatted using Disk Utility for Mac OS X using the HFS Plus extended format instead of HFS format Page 19 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 154 ss Doc Type Q amp A with Explanations Total Questions B The disk was reformatted using Disk Utility for Mac OS X and option to install the Mac OS 9 drivers was not selected C The disk was reformatted using Disk Utility for Mac OS X using the HFS format instead of HFS Plus extended format D This Macintosh does not support booting into Mac OS 9 Answer B Question 86 An iBook G4 displays a flashing question mark at startup Which step does Apple recommend you take FIRST A Reset Parameter RAM B Try to startup from a bootable CD or DVD C Reinitialize the hard disk rein stall the Mac OS D Replace the internet hard drive with a known good hard drive Answer B Question 87 You are replacing the logical board in a PowerBook G4 12 inch 1 GHz Which of the following Special tools is recommended during disassembly A Torque screwdriver B Nylon probe tool C Spring tensioning tool D Jumper adjustment tool Answer B Question 88 Which of the following Apple diagnostic utilities is th
11. Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Question 1 What tool does the service manual recommend you use to separate plastics and lift components of PowerBook and iBook computers A Nylon probe tool B Jeweler screwdriver C Flatblade screwdriver D Precision needle nose pliers Answer A Question 2 Which TWO of the following are true statements about screws inside a PowerBook or iBook A All screws are interchangeable B It is not necessary to replace all screws after a repair C Screws should always be only comfortably tightened D Screws should always be tightened as much as possible E Screws should always be replaced exactly where they came from F Torx and Hex Allen screws can both be driven by either type of driver Answer C E Question 3 Identify the correct procedure for starting up a PowerBook in Target Disk Mode A Press the D key during startup B Press the T key during startup C Press the Control and D keys during startup D Press the Control and T keys during startup E Press the Command and D keys during startup F Press the Command and T keys during startup Answer B Question 4 Which THREE of the following features are available in the Aluminum PowerBook G4 models but not in the iBook G4 models A USB ports B Audio Input C PCMCIA slot D Built in modem E Built in Ethernet F F
12. B Verify that the original symptom is resolved C Verify that no new symptoms have occurred Page 28 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 154 ss Doc Type Q amp Awith Explanations Total Questions D Start up the computer in target Disk mode to test the internal hard drive E Run all Apple Service Diagnostic tests for the PowerBook G4 12 inch 1 GHz F Run Apple Service Diagnostic optical drive tests for the PowerBook G4 12 inch 1 GHz Answer B C E Question 125 A PowerBook G4 15 inch FW 800 has the following symptom The cursor does not move when the trackpad is used You have verified that all peripherals have been disconnected and have booted from the Software Install all and restore DVD to verify that it is not a software problem What is the recommended order in which to attempt the next troubleshooting steps lt 1 gt Replace logic board lt 2 gt Check trackpad flex cable connection to logic board lt 3 gt Reset Power Manager lt 4 gt Replace top case A 1 4 3 2 B 2 3 1 4 C 3 2 4 1 D 4 3 1 2 Answer C Question 126 You are troubleshooting an intermittent video issue on an PowerBookG4 17 inch 1 5 GHz Which of the following is the most appropriate way to approach this problem A Do nothing The problem may resolve itself B Run looping diagnostics to verify the issue C Replace the Display the Assembly inside the PowerBook D
13. C Question 109 You require additional information about a specific problem with a customer s iBook G4 Which of the following would be the choice Apple recommends for you to research the problem and possibly locate a solution or workaround for the problem A Downloads B Discussions C User s Manual D Knowledge Base Answer D Page 25 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Question 110 Which section of the PowerBook G4 12 inch 1 33GHz Service Manual is the BEST place to look for instructions for replacing a DC in board A Views B Basics C Take Apart D Troubleshooting Answer C Question 111 According to apple service manuals what steps should you take before performing any take apart steps when replacing a part in any Apple product A Lay the product on its side so it will not fall over B Update the product s firmware to the latest version C Discharge the CRT and establish an ongoing ground D Gather all necessary tools and perform all preliminary steps E Order all available service parts for the appropriate configuration of the product Answer D Question 112 Where is the BEST place to look for information about any special hardware repair tool required for disassembly of an Apple product A Discussions B Service Name C User s Manual D Service Manual Answer
14. Ethernet Which of the following is most likely the cause of this problem A Apple Talk is not enabled on the computer s Ethernet port B The computer is not running the latest version of Mac OS X C A faulty cable was used to connect the computer and the cable modem D The cable modem s Ethernet port is not computer with the computer s Ethernet port Answer C Question 105 Which THREE of the following iBook or PowerBook can accept a 144 pin DDR266PC2100 SDRAM SO DIMM IBook G4 IBook Early 2003 PowerBook G4 DVI IBook G4 Early 2004 PowerBook G4 17 inch PowerBook G4 12 inch DVI amooo D gt Answer B D F Question 106 Exhibit Page 24 of 35 SelfExamEngine com ExamName Apple Portable Service Exam Exam Type Apple ExamCode 9L0 206 Q amp A with Explanations Total Questions In the exhibit what is item number 3 A USB port B FireWire 400 port C FireWire 800 port D 10 100 1000Base T Ethernet port Answer C Question 107 A customer s iBook will not charge when the A C adapter but the issue persists What part is the Most likely to have failed A Logic board B DC in switch C Reed switch D Inverter board Answer B Question 108 A customer asks about RAM speed requirements to upgrade his iBook G4 Early 2004 What Apple resource should you refer this customer to A Downloads B User s Manual C Specifications D Service Manual Answer
15. Follow component isolation steps to resolve the issue Answer B Question 127 Which of the following is ALMOST CERTAINLY a hardware related problem A No video at startup B Error beep at startup C Distorted video at startup D Blinking question mark at startup Answer B Question 128 You are troubleshooting a PowerBook G4 15 inch FW 800 that shuts down intermittently Rank the following possible causes from FIRST to LAST in the order you should check for them lt 1 gt Faulty DC In Board lt 2 gt Faulty Logic Board lt 3 gt Blowers faulty or blower cables disconnected lt 4 gt Faulty battery or battery connector lt 5 gt Missing feet on bottom case A 1 3 4 5 2 B 2 1 4 3 5 Page 29 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Question 129 A customer s PowerBook G4 12 inch 1 GHz is freezing intermittently Which of the following Steps should you try FIRST to identify the problem A Try quick fixes B Repair the PowerBook C Perform a split half search D Run appropriate diagnostics E Escalate the problem to Apple F Gather information about the problem Answer F Question 130 A PowerBook G4 has no video but power on with a normal startup chime and normal startup sounds from the hard drive Which of the following steps should you try next A Update the PowerBook G4
16. G4 17 inch 1 67 GHz connected to a working power adapter You have reset the PMU and the problem persists What is the most likely cause of the problem A Corrupt OS B Faulty PMU C Faulty logic board D Incompatible power adapter Answer D Question 14 To isolate a video problem to hardware or software on a PowerBook G4 17 inch 1 67GHZz which of the following steps should you try FIRST A Replace the built in display B Reinstall the appropriate Mac OS C Verify the hard disk with Disk First Aid D Start up from a known good startup disc Answer D Question 15 Page 3 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Which one of the following troubleshooting steps is NOT appropriate when troubleshooting an iBook or PowerBook with no video on its built in display A Hold a bright light against the screen B Check if brightness settings are all the way down C Connect an external display to the iBook or PowerBook D Check the network settings on the iBook or PowerBook E Check the internal video cables amp connectors for damage Answer D Question 16 A customer s iBook G4 Late 2004 is freezing intermittently Which of the following steps should you try FIRST to identify the problem A Try quick fixes B Repair the iBook C Perform a split half search D Run appropriate diagno
17. L0 206 Doc Type Q amp A with Explanations Total Questions 154 Answer C Question 95 Which of the following are potential sources of interference with an AirPort Extreme network Select three A Wood B Metal C Microwave oven D Cellular telephone E 2 4 GHz cordless telephone Answer B C E Question 96 AirPort Extreme operates under which of the following IEEE standards Select two A 802 11a B 802 11b C 802 11 c D 802 11g E 802 11h F 802 11i Answer B D Question 97 To utilize Gigabit Ethernet you must use an Ethernet cable with A tow wires one pair present B four wires two pairs present C six wires three pairs present D all eight wires four pairs present Answer D Question 98 Which THREE of the following are symptoms of an incorrectly install AirPort Extreme Card A Computer freezes during startup B Computer beeps three times during startup C AirPort operating range is severely reduced D Computer has no network access from any port E Computer reports required AirPort hardware not found Answer A C E Question 99 Basic computer to computer wireless networking with AirPort requires A two or more AirPort clients B two ore more AirPort Base Stations C version 2 0 4 or later of the AirPort software D an AirPort Base Station and AirPort client Page 22 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type
18. Pro B Disk First Aid C Tech Tool Deluxe D Apple Service Diagnostic Answer D Question 117 Verifying that a computer functions properly after you repair it ensures that A No new issues have arisen B Third party software is working C The original issue has been resolved D The computer falls under service warranty E System Preferences settings are set correctly Answer A C Question 118 Which of the following is the best way to eject a disc when normal methods for ejecting it such as Using the Mac OS Desktop or the keyboard have not succeeded A Boot into Open Firmware and type reset nvram B Restart the computer while holding down the track pad button C Remove and disassemble the optical drive to remove the disk D Remove the computer s front bezel and manually pry the disc out of the drive Answer B Question 119 Which one of the following troubleshooting steps is NOT appropriate when troubleshooting an iBook or PowerBook with on video on its built in display A Hold a bright light against the screen B Check if brightness settings are all the way down C Connect an external display to the iBook or PowerBook D Check the network setting on the iBook or PowerBook Page 27 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 E Check the internal video cables amp connectors fo
19. Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Station the external antenna does not appear in the Show Summary screen of AirPort Admin Utility What is the most likely problem A The base station s firmware needs to be updated B The base station is malfunctioning and requires service C The base station needs to be powered down and restarted D The base station needs to be upgraded to use the external antenna Answer C Question 40 A customer states that she sees an error message appear when she opens her Web browser with her iBook G4 using dial up Internet service The message displayed in the Web browser is The specified server could not be found When she attempts to access the same Web page a second time the Web page is loaded without a problem Which of the following is the BEST explanation for what is happening A The iBook needs to warm up before it can access the Web page B The Web browser is configured to only access Web pages when reloaded C The iBook dial up modem is configured for extra error correction resulting inthe delay D The Web browser attempted to load the page before the iBook dial up modem had finished connecting to the Internet Service Provider Answer D Question 41 A PowerBook G4 that only requires a 45 Watt AC adapter will charge its main battery faster if a 65 Watt AC adapter is connected A True B False Answer B Question 42 What is the prope
20. c Test Pro B Tech Tool Deluxe C Apple Hardware Test D Apple Service Diagnostic Answer D Question 61 What is the first step to take if you have an iBook G4 that constantly ejects any CD DVD that is inserted A Replace the logic board B Replace the optical drive C Replace the optical drive cable D Disconnect all peripheral devices especially the mouse Answer D Question 62 You are replacing the logic board in a PowerBook G4 12 inch 1 5 GHz Which of the following special tools is recommended during disassembly A Nylon probe tool B Torque screwdriver C Spring tensioning tool D Jumper adjustment tool Answer A Question 63 Which of the following diagnostic utilities can be used by all customers to verify functionality of their own PowerBooks and iBooks A Mac Test Pro Page 13 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 B Apple Display Utility C Apple Hardware Test D Apple Service Diagnostic Answer C Question 64 An iBook G4 displays a flashing question mark at startup Which step does Apple recommend you take FIRST A Replace the logic board B Try to start up from a bootable CD or DVD C Reinitialize the hard disk and reinstall the Mac OS D Replace the internal hard drive with a known good hard drive Answer B Question 65 You are troubleshooti
21. e Diagnostic tests for the iBook G4 Late 2004 E Run Apple Service Diagnostic optical drive tests for the iBook G4 Late 2004 F Start up the computer in Target Disk Mode to test the internal hard drive Answer B C D Question 21 You are troubleshooting an intermittent video issue on an PowerBook G4 17 inch 1 67 GHz Which of the following is the most appropriate way to approach this problem A Do nothing The problem may resolve itself B Run looping diagnostics to verify the issue C Replace the Display Assembly inside the PowerBook D Follow component isolation steps to resolve the issue Answer B Question 22 Which of the following is ALMOST CERTAINLY a hardware related problem A No video at startup B Error beep at startup C Distorted video at startup D Blinking question mark at startup Answer B Question 23 You are troubleshooting an iBook G4 that will not boot and emits error tones when powered on You suspect that the customer may have installed incompatible or faulty RAM but you aren t sure What should you do to verify the RAM requirements for this iBook G4 A Call Apple B Order Apple RAM C Check Specifications D Count the RAM sockets on the logic board Answer C Question 24 Which of the following is the best way to eject a disc when normal methods for ejecting it such as using the Mac OS X Finder or the keyboard have not succeeded A Boot into Open Firmware and type re
22. e most appropriate for a service technician to test an iBook G4 A Mac Test Pro B Tech Tool Deluxe C Apple Hardware Test D Apple Service Diagnostic Answer D Question 89 A customer reports that her PowerBook G4 DVI shuts down intermittently sometime Immediately after startup Which of the following is the FIRST step you should take to correct the issue A Reset PRAM B Rest the PMU C Disconnect all external peripherals D Check battery connection to the logic board Answer C Question 90 You are troubleshooting an PowerBook G4 system that has Mac OS X The icon of a connected Page 20 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 154 ss Doc Type Q amp A with Explanations Total Questions External FireWire drive is not appearing on the Finder Desktop Which of the following would be MOST useful in troubleshooting this issue A Terminal B Network Utility C Process Viewer D System Profiler E Apple Hardware Test Answer D Question 91 Which of the following diagnostic utilities can be used by all customers to verify functionality of Their own PowerBook and iBook A Mac Test Pro B Apple Display Utility C Apple Hardware Test D Apple Service Diagnostic Answer C Question 92 A customer states that he cannot access the Internet on his iBook G4 using a dialup modem connection Which of the following is most likely to be t
23. he problem A Apple Talk is not enabled on the iBook s modem port B The customer s iBook is not configured with a modem C The iBook is not running the latest version of Mac OS X D The telephone cable is plugged into the Ethernet jack Answer D Question 93 You are attempting to share between your iBook Early 2004 and a friend s PC running Windows XP Professional You have connected the two computers with an Ethernet cable created a Mac OS X account to allow your friend still cannot access files on your iBook Which of the following is most likely to be the problem A File Sharing must be enabled on the PC first B The file on your iBook must be converted to PC format first C The IP address settings on your iBook and the PC are not on the same network D You need to use an Ethernet crossover cable to connect the iBook and the PC Answer C Question 94 A customer states that when an external antenna is connected to her AirPort Extreme Base Station the external antenna does not appear in the Show Summary screen of AirPort Admin Utility What is most likely the problem A The base station s firmware needs to be updated B The base station is malfunctioning and requires service C The base station needs to be powered down and restarted D The base station needs to be reconfigured to use the external antenna Page 21 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9
24. hnique is an understanding of A power flow B software data flow C firmware data flow D processor instruction flow Answer A Question 135 When practicing component isolation which ONE of following components would NOT be a part of a minimal system configuration for a PowerBook G4 15 inch FW 800 A SDRAM B Speaker C Hard Drive D DC in Board E Backup battery F Power adapter Answer C Question 136 Which of the following components routes power between the AC adapter main battery and all Other main modules inside an iBook Dual USB A PMU B DC board C Logic Board D Inverter board Answer B Question 137 In the component isolation technique if you do not get a startup chime and or a flashing question mark you check the components of the minimal system by A visually inspecting them for damage B replacing them with known good parts in any order C adding more known good parts in a specified order D replacing them with known good parts in a specified order Answer D Question 138 Page 31 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 How often should you calibrate a PowerBook G4 s Lithium lon battery A Never B Just once when you first use the PowerBook C Whenever the PowerBook is forced in to sleep mode D When you first use the PowerBook and then every couple
25. ireWire 800 port Answer B C F Question 5 What function does Target Disk Mode perform A It enables direct connectivity with a remote Macintosh over the Internet B It converts a PC formatted hard disk for use when connected to a Macintosh C It allows access to a Macintosh s internal hard disk from the Finder of a connected Macintosh via FireWire Page lof 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 D It allows two external FireWire hard disks to be connected and transfer data directly between them without need of a computer Answer C Question 6 Which of the following iBook or PowerBook models requires the use of the 65 watt AC power adapter A iBook 14 inch B iBook G4 Early 2004 C PowerBook G4 12 inch D PowerBook G4 1 GHz 867 MHz Answer D Question 7 Which of the following iBook or PowerBook models requires the use of the 65 watt AC power adapter A iBook G4 B iBook G4 14 inch C PowerBook G4 DVI D PowerBook G4 15 inch FW800 Answer D Question 8 Which TWO of the following features are available in the Aluminum PowerBook G4 models but not in the Titanium PowerBook G4 models A USB ports B PCMCIA slot C Built in modem D FireWire 800 port E Built in Bluetooth F Built in wireless networking Answer D E Question 9 The basis for the component i
26. lay accurate C Extends the number of full discharge cycles available in the battery D Readjusts the Energy Saver preferences to correspond to the battery s performance Answer B Question 46 How often should you calibrate a PowerBook G4 s Lithium lon battery A Never B Just once when you first use the PowerBook C Whenever the PowerBook is forced into sleep mode D When you first use the PowerBook and then every couple of months thereafter Answer D Question 47 A customer asks about RAM speed requirements to upgrade his iBook G4 Late 2004 What Apple resource should you refer this customer to A Downloads B Discussions C User s manual D Service manual Answer C Question 48 You require additional information about a specific problem with a customer s iBook G4 Which one of the following resources is the Apple recommended choice for researching the problem A Downloads B Discussions C User s manual D Knowledge Base Answer D Page 10 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Question 49 According to Apple service manuals what steps should you take before performing any take apart steps when replacing a part in any Apple product A Lay the product on its side so it will not fall over B Update the product s firmware to the latest version C Discharge the CRT and estab
27. lish an ongoing ground D Gather all necessary tools and perform all preliminary steps E Order all available service parts for the appropriate configuration of the product Answer D Question 50 Which section of the PowerBook G4 12 inch 1 5 GHz Service manual is the BEST place to look For instructions for replacing a DC In board A Views B Basics C Take Apart D Troubleshooting Answer C Question 51 Where is the BEST place to look for information regarding special take apart tools for an Apple product A Discussions B Service News C User s manual D Service manual Answer D Question 52 Which of the following can permanently damage an LCD display A Rubbing the display B Using a screen saver C Not using a screen saver D Turning brightness up too high Answer A Question 53 Identify the correct procedure to reset the Power Manager on a PowerBook G4 12 inch 1 5GHz A Press the PMU Reset button on the main logic board B Shut the computer down and press the reset button for 10 to 15 seconds C Shut the computer down and press Shift Control Option Power on the keyboard D Remove the AC power adapter and battery and let the computer sit for a minimum of 15 minutes Answer C Page 1lof 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Question 54 An iBook operating o
28. n battery power is in sleep mode and cannot be awakened Which of the following is most likely the cause of this problem A The iBook is malfunctioning B The iBook has a crashed PMU C The iBook s battery is too low to operate the iBook D The iBook s security features have been activated Answer C Question 55 Which THREE of the following symptoms would be best resolved by performing a PMU reset as a first step A Computer does not turn on B Fans run too loudly after startup C Network Internet connectivity issues D USB and or FireWire port s do not function E Computer does not sleep wake from sleep Answer A D E Question 56 What is the function of the PMU in an Apple portable computer A The PMU controls all aspects of power flow B The PMU controls the speed of the hard drive C The PMU manages the amount of virtual memory used D The PMU manages all communication with attached peripherals Answer A Question 57 An iBook G4 is running fromthe AC adapter and has a battery installed which is charging Which TWO of the following indicate that the battery is fully charged A The iBook backlight will return to full intensity B All lights on the battery will illuminate when the button on the battery is pressed C The sleep light will blink three times indicating that the iBook is no longer charging D The lighted ring on the power adapter connector will change from amber to green E The
29. n be power on or awakened from sleep Answer B D Question 146 Identify the correct procedure to reset the Power Manager on a PowerBook G4 12 inch A Press the PMU Reset button on the main logic board B Shut the computer down and press the reset button for 10 to 15 seconds C Shut the computer down and press Shift Control Option Power on the keyboard D Remove the AC power adapter and battery and let the computer sit for a minimum of 15 minutes Answer C Question 147 An iBook operating on battery power is in sleep mode and cannot be awakened Which of the following is most likely the cause of this problem A The iBook is malfunctioning B The iBook has a crashed PMU C The iBook s battery is too low to operate the iBook D The iBook s security features have been activated Page 33 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Answer C Question 148 What function does a PMU reset perform A Recalibrates the main battery B Starts the battery charging cycle over C Returns the hardware to default settings D Removes all user preferences related to power Answer C Question 149 Where is the PMU reset button for the PowerBook G4 DVI located A Behind the I O panel between the modem and the S video port B On the upper right side of the logic board near the power button C The
30. ng an PowerBook G4 system that has Mac OS X The icon of a connected External FireWire drive is not appearing on the Finder Desktop Which of the following would be MOST useful in troubleshooting this issue A Terminal B Network Utility C Process Viewer D System Profiler E Apple Hardware Test Answer D Question 66 You can start up a Macintosh from either Software Restore or Software Install discs A True B False Answer A Question 67 A customer brings her iBook G4 Late 2004 in with severely distorted sound You boot to a known good disc to rule out software but the issue persists Which of the following parts is most likely to be causing the problem and should be replaced A Top Case B Logic board C Sound board D Inverter board Answer A Question 68 What is the purpose of Sudden Motion Sensor technology used in the newer PowerBook G4 models A It physically locks the PowerBook down while it is activated Page 14 of 35 SelfExamEngine com ExamName Apple Portable Service Exam Exam Type Apple 9L0 206 Q amp A with Explanations Total Questions B It helps prevent hard drive failures if the computer is dropped C It helps conserve energy by sensing when the hard disk spins up too often D It Changes all Mac OS X location settings based upon your current GPS location Answer B Question 69 A customer s iBook G4 Late 2004 will not charge when the AC adapter is plugged in Y
31. ou test the iBook with a known good battery and known good A C adapter but the issue persists What part is the most likely to have failed A DC board B Logic board C Reed switch D Inverter board Answer A Question 70 Exhibit In the exhibit what is item number 3 A USB port B FireWire 400 port C FireWire 800 port D 10 100 1000Base T Ethernet port Answer C Question 71 What is the function of the inverter board inside a PowerBook or iBook A The inverter board inverts the speaker signal phase B The inverter board powers the LCD display backlight C The inverter board controls the flow of power to the logic board D The inverter board inverts the image that is displayed on the LCD Answer B Question 72 Exhibit Page 15 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple _ ExamCode 9L0 206 Q amp A with Explanations Total Questions 154 sd What is the module shown in the exhibit A Zip drive B Hard drive C Optical drive D Blower assembly E Lithium lon battery Answer C Question 73 Which of the following items are appropriate to use for ESD prevention A Metal work surface B CRT discharge tool C Wrist strap and cord D Static shielding bags E Static shielding bags Answer C D E Question 74 Which FOUR of the following actions help reduce the risk of damage from ESD A Ground yourself and the equipment you a
32. r damage Answer D Question 120 A customer s PowerBook G4 15 inch FW 800 fails to power on with a known good power Adapter connected and plugged in Which of the following steps should be tried FIRST A Replace the logic board B Replace the DC in Board C Run Apple Service diagnostic D Perform a keyboard PMU reset Answer D Question 121 You are troubleshooting an iBook G4 that will not boot and emits error tones when powered on You suspect that the customer may have installed incompatible or faulty RAM but you aren t sure What should you do to verify the RAM requirements for this iBook G4 A Call Apple B Order Apple RAM C Check Specifications D Count the RAM sockets on the logic board Answer C Question 122 Which of the following is ALMOST CERTIANLY a software related problem A No video on display B Low disk space warning C Single beep at startup D No Internet connectivity Answer B Question 123 A customer states that he cannot open an AppleWorks file What is the most productive question to ask him FIRST A Can you open any files B Can you open other AppleWorks file C What version of AppleWorks are you using D Is your Mac connected to network Answer B Question 124 You have replaced the optical drive in a PowerBook G4 12 inch 1 GHz In what THREE ways Should you test the repair before returning the system to the customer A Leave the computer on overnight
33. r way to calibrate a lithium lon battery used in a PowerBook G4 or iBook A Charge the battery while running the Battery Calibration Utility B The battery is calibrated out of the box no further steps are needed C Charge the battery fully Run computer on battery until it goes to sleep Charge it fully again D Charge the battery overnight Make sure battery status indicates 100 before disconnecting AC adapter Answer C Question 43 Which THREE of the following have an effect on the lifespan of Lithium lon batteries used in PowerBooks and iBooks A Memory effect B Processor speed C Energy Saver settings D Temperature extremes E Number of discharge cycles Page 9 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Answer C D E Question 44 Which of the following steps is NOT recommended to maximize battery life in a PowerBook G4 A Reduce brightness settings B Turn AirPort card off if installed C Disconnect any bus powered USB peripherals D Remove any PC PCMCIA card from the PC card expansion slot E Choose Highest Performance in the Energy Saver System Preferences Answer E Question 45 What does recalibrating a Lithium lon battery inside a PowerBook or iBook actually do A Reconditions the battery to overcome the memory effect B Keeps the onscreen battery time and percent disp
34. re working on B Always place ESD sensitive components on metal surfaces C Handle all ESD sensitive boards by the connectors not the edges D Use static shielding storage bags for ESD sensitive components E Do not touch anyone who is working on ESD sensitive components F Do not bring plastic vinyl or foamed polystyrene near ESD sensitive components Page 16 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Answer A D E F Question 75 Which of the following is the most common example of electrostatic discharge A You touch an object and feel a brief spark B You see a bright flash on the LCD display of an iBook C You plug a power cord into an outlet and you see a spark D You hear a crackling noise coming from inside the computer Answer A Question 76 What humidity level should be maintained to ensure an ESD safe environment A 25 40 B 50 75 C 70 90 D 90 100 Answer C Question 77 What is the BEST way to properly ground an ESD workbench mat A Attach the mat to the unit being serviced B Connect the mat to a grounded electrical outlet C Connect only the wrist strap and cord to a grounded electrical outlet D Connect the wrist strap and cord only to the mat Answer B Question 78 Which TWO of the following features are available in the Aluminum PowerBook G4 models
35. rgy Saver System preferences Answer A B C D Question 143 Which THREE of the following have an effect on the lifespan of Lithium lon batteries used in Page 32 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 PowerBooks and iBook A Memory effect B Humidity extremes C Energy Saver settings D Temperature extremes E Number of discharge cycles Answer C D E Question 144 Which THREE of the following actions can put a PowerBook to sleep A Close the PowerBook lid B Press Command Option S C Select sleep from the Location Manager D Select sleep from the Location Manager E Select Sleep in the Energy Saver pane of System Preferences F Press the Power button and select Sleep from the dialog box Answer A B F Question 145 An iBook G4 is running from the AC adapter and has a battery installed which is charging Which TWO of the following are valid visual cues indicating when the battery is fully charged A The iBook backlight will return to full intensity B All lights on the battery will illuminate when the button on the battery is pressed C The sleep light will blink three times indicating that the iBook is no longer charging D The lighted ring on the power adapter connector will change from amber to green E The sleep light will solidly illuminate indicating that the iBook ca
36. s PowerBook Ethernet port faulty C How many simultaneous users does the customer s network have D What version of Mac OS X is the customer s PowerBook running Answer C Question 35 A customer claims that her iBook G4 cannot connect to her AirPort Express network at home Which of the following would be the BEST question to ask her FIRST A Can any other computer successfully join this network B Does your ISP support wireless access to the Internet C What type of wireless card is installed in your iBook G4 D Have you upgraded to Mac OS X v10 4 2 Answer A Question 36 Which of the following AirPort Extreme ports should be used to connect to a DSL or Cable modem for Internet access A LAN B WAN C Modem D Antenna Answer B Question 37 To utilize Gigabit Ethernet you must use an Ethernet cable with A two wires one pair present B four wires two pairs present C six wires three pairs present D eight wires four pairs present Answer D Question 38 Basic computer to computer wireless networking with AirPort requires A two or more AirPort clients B two or more AirPort Base Stations C version 2 0 4 or later of the AirPort software D an AirPort Base Station and an AirPort client Answer A Question 39 A customer states that when an external antenna is connected to her AirPort Extreme Base Page 8 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam
37. s firmware B Replace the PowerBook G4 logic board C Replace the PowerBook G4 LCD display D Connect a known good external display Answer D Question 131 Which of the following are true statements about screws inside a PowerBook or iBook A All screws are interchangeable B It is not necessary to replace all screws after a repair C Screws should always be only comfortably tightened D Screws should always be tightened as much as possible E Screws should always be replaced exactly where they came from F Torx and hex Allen screws can both be driven by either type of driver Answer A Question 132 What tool does the service manual recommend you use to separate plastics and lift components Of PowerBook and iBook computers A Nylon probe tool B Jeweler screwdriver C Flatblade screwdriver D Precision needle nose pliers Answer A Question 133 When setting up a minimal system using the component isolation technique you start with only Page 30 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 the components necessary to A boot the system into Mac OS 9 B boot the system into Mac OS X C boot the system into Open firmware diagnostics D hear a boot chime and or see a flashing question mark on a display Answer D Question 134 The basis for the component isolation troubleshooting tec
38. set nvram B Restart the computer while holding down the trackpad button C Remove and disassemble the optical drive to remove the disc D Remove the computer s front bezel and manually pry the disc out of the drive Page 5 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Answer B Question 25 Which of the following would be the most appropriate question to ask FIRST when gathering information from customers about a problem with their Apple product A What is the issue B What operating system are you using C Did you turn off the computer improperly D Is this the first time you have had this problem Answer A Question 26 A customer s PowerBook G4 12 inch 1 5GHz fails to power on with a known good power adapter connected and plugged in Which of the following steps should be tried FIRST A Replace the logic board B Replace the DC In Board C Run Apple Service Diagnostic D Perform a keyboard PMU reset Answer D Question 27 The image displayed on an iBook Late 2004 appears small and does not fill the screen Which of the following best explains the cause of this symptom A The logic board has failed B The display backlight has failed C The iBook s battery power is depleted D An earlier version of system software is installed Answer D Question 28 A PowerBook G4 17
39. sleep light will solidly illuminate indicating that the iBook can be powered on or awakened from sleep Answer B D Question 58 Which THREE of the following actions can put a PowerBook to sleep A Close the PowerBook lid B Press Command Option S C Select Sleep from the Apple menu D Select Sleep from the Location Manager E Select Sleep in the Energy Saver pane of System Preferences F Press the Power button and select Sleep from the dialog box Page 12 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Answer A C F Question 59 A customer needs to transfer data from her PowerBook G4 17 inch 1 67 GHz for use on her Power Mac G5 but the PowerBook fails to start up completely due to a video issue Which of the following would most easily accomplish the data transfer A Remove the hard drive from the PowerBook and install it into the Power Mac G5 B The PowerBook will need to be repaired before any data can be recovered from it C Boot the PowerBook into Mac OS X Safe Mode and connect the PowerBook and Power Mac G5 with an Ethernet cable D Boot the PowerBook into Target Disk Mode and connect the PowerBook and Power Mac G5 with a FireWire cable Answer D Question 60 Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test an iBook G4 A Ma
40. solation troubleshooting technique is an understanding of Within computers A power flow B software data flow C firmware data flow D processor instruction flow Answer A Question 10 When setting up a minimal system using the component isolation technique you start with only the components necessary to Page 2 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 A boot the system into Mac OS 9 B boot the system into Mac OS X C boot the system into Open Firmware diagnostics D hear a boot chime and or see a flashing question mark on a display Answer D Question 11 In the component isolation technique if you do not get a startup chime and or a flashing question mark you check the components of the minimal system by A visually inspecting them for damage B replacing them with known good parts in any order C adding more known good parts in a specified order D replacing them with known good parts in a specified order Answer D Question 12 When practicing component isolation which ONE of the following components would NOT be a part of a minimal system configuration for a PowerBook G4 12 inch 1 5GHz A SDRAM B Speaker C Hard Drive D DC in Board E Backup battery F Power adapter Answer C Question 13 A customer is experiencing intermittent battery drain while using her PowerBook
41. stics E Escalate the problem to Apple F Gather information about the problem Answer F Question 17 Which of the following is ALMOST CERTAINLY a software related problem A No video on display B Single beep at startup C No Internet connectivity D iPhoto quits when launched Answer D Question 18 A customer states that he cannot open an AppleWorks file What is the most productive question to ask him FIRST A Can you open any files B Can you open other AppleWorks files C What version of AppleWorks are you using D Is your Mac connected to a network Answer B Question 19 A PowerBook G4 has no video but powers on with a normal startup chime and normal startup sounds from the hard drive Which of the following steps should you try next A Update the PowerBook G4 s firmware B Replace the PowerBook G4 logic board C Replace the PowerBook G4 LCD display D Connect a known good external display Answer D Page 4 of 35 SelfExamEngine com Apple Portable Service Exam Exam Name Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 Question 20 You have replaced the optical drive in an iBook G4 Late 2004 In what THREE ways should you test the repair before returning the system to the customer A Leave the computer on overnight B Verify that the original symptom is resolved C Verify that no new symptoms have occurred D Run all Apple Servic
42. ubleshooting Flowchart which of the following is the most efficient area to pursue FIRST A The Internet Connect application is not running B The iBook is not running the latest version of Mac OS X C The computer and cable modem are not compatible with each other D The iBook network system preferences are not configured properly Answer D Question 33 A customer states that he cannot access the Internet after connecting his new PowerBook G4 12 inch 1 GHz to his cable modem via Ethernet Which of the following is most likely the cause of this problem A AppleTalk is not enabled on the computer s Ethernet port B The computer is not running the latest version of Mac OS X C A faulty cable was used to connect the computer and the cable modem D The cable modem s Ethernet port is not compatible with the computer s Ethernet port Answer C Question 34 A customer complains that his PowerBook G4 17 inch will not allow a number of other workers in his office to share his files simultaneously All the other computers are iMac G5 that are Page 7 of 35 SelfExamEngine com Exam Name Apple Portable Service Exam Exam Type Apple 9L0 206 Doc Type Q amp A with Explanations Total Questions 154 networked and configured properly According to the Apple General Troubleshooting Flowchart which of the following is the best area to explore FIRST A Does the customer have a firewall enabled B Is the customer
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