HP LaserJet Enterprise M806 and Flow MFP M830
Contents
1. 403 41 04 00 Printer Error 404 41 05 YZ Unexpected type in tray lt X gt 404 41 XX YZ Error To continue touch 405 42 XX YY Error Messages 406 42 XX YY Error Event Log message 406 44 XX XX Error Messages iter teet 406 44 01 XX Error Event log message MFP Only 406 44 03 XX Error Event log message MFP Only 406 44 10 XX Error Event log message MFP Only 406 44 34 XX Error Event log message MFP Only 407 44 92 XX Error Event log message MFP Only 407 AT XX Error Messages ecce eet eder eaa i 407 Wer 407 AT ONKO ate it tette ve 407 41 02 XO i an anastaa a al aa mea 408 AL OS X x 0 06 uae ena de Gata ee 408 AT OA XX tactic tem ett dede tee mx 408 ENWW xiii 41 05 00 5 TE 408 4 06 XX 409 47 WX YZ Printer Calibration Failed To continue touch 409 48 XX YY Error Messages 409 489 Y Y iisa elei na ISA TM Ss arta 409 49 XX Y Y Error MESSAGES iiit secet 410 49 XX YY Error To continue turn off t2. 226 High capacity input feeder covers 227 High capacity input feeder main assemblies 1 of 3 228 High capacity input feeder main assemblies 2 of 3 229 High capacity input feeder main assemblies 3 of 3 230 Stapler stacker and stapler stacker with hole punch covers 231 maker anly COVO I 232 Finishing accessories main assemblies 233 General timing chart 234 General circuit diagram product base 1 3 235 General circuit diagram product base 2 3 236 General circuit diagram product base 3 3 237 General circuit diagram high capacity input feeder 238 General circuit diagram finishing accessories 1 of 6 239 General circuit diagram finishing accessories 2 6 240 General circuit diagram finishing accessories 6 241 Gen
3. 145 Touchscreen is slow to respond or requires multiple presses to respond 146 Touchscreen has an unresponsive 2 0 147 No control panel Sound M 148 Rame button IS UNFESPONSIVE 149 Hardware integration pocket HIP is not functioning control panel functional 150 Defeating interlocks 1 of 2 osaisin tt eaa sn eve a d a Rae leas anti 156 Defeating interlocks 2 0f 2 157 Engine test DUTTON 158 Finishing controller PCA switches 167 Booklet maker BM saddle controller PCA switches 168 Stapler stacker with hole punch SSHP punch controller PCA switches 169 Motors and solenoids product 205 Rollers Product Dase De 206 Switches and sensors product 207 Document feeder sensors M830 208 Jam sensors product 210 High capacity input HCI feeder jam sensors 211 High capacity input HCI feeder cross section 212
4. 420 57 00 05 Error To continue turn off then on 420 57 00 06 Error To continue turn off then on 420 57 00 07 Error To continue turn off then on 421 57 00 08 Error To continue turn off then on 421 57 00 09 Error To continue turn off then on 421 57 00 10 Error To continue turn off then on 421 59 XX YZ Error Messages ott dette Dad peg le Pe EE 422 59 00 30 or 59 00 40 soassa aa naene naan 422 59 05 5020m592 05760 422 60 00 0Y 62 00 00 Error Messages 423 60 00 02 Tray 2 lifting 423 60 00 03 Tray lifting error 423 60 00 04 Tray 4 lifting 424 60 00 05 Tray 5 lifting 424 xiv ENWW ENWW 62 00 00 No system To continue turn off then on 425 65 X0 AZ Error Messages 425 65 X0 AZ Output accessory Failure 425 66 WX YZ Error Messages 426 66 00 20 EE 426 66 00 40 pete tad di e 426 06 00 50 tein MIT
5. 225 Base product main assemblies 3 226 ENWW Table 2 34 High capacity input feeder covers 227 Table 2 35 High capacity input feeder main assemblies 1 of 3 228 Table 2 36 High capacity input feeder main assemblies 2 Of 229 Table 2 37 High capacity input feeder main assemblies 3 of 230 Table 2 38 Stapler stacker stapler stacker with hole punch covers 231 Table 2 39 Booklet maker iioc trt eerte cede cet 232 Table 2 40 Finishing accessories main assemblies 233 Table 2 41 Important information on the configuration pages 253 Table 2 42 Reporte Menu trente th peche a a ER EE RETE RYRMRAER ANTAA NA 255 Table 243 General Seuihgs mel ec Dd a re mui rre ERR ni duo e RR RR uU ER ER D ue ERR FAR 257 Table 2 44 Copy Settings menu M830 nennen Kaanaa nennen serre teneris 266 Table 2 45 Scan Digital Send Settings menu M830 273 Tabler2 46 Settings menu
6. 487 Too many pages in job to staple 488 Too many pages to make booklet 488 Tray X type size 488 Tray X empty Type 10 0404422 488 Tray SX gt MING histo tet ettet bud 489 Tray X Open N 489 Tray SX ONSE emm 490 Type mismatch Tray lt lt gt 490 Unsupported drive installed To continue touch 490 Unsupported supply in use OR Unsupported supply installed To continue touch 491 Unsupported tray configuration 491 Unsupported USB accessory detected Remove USB accessory 491 Upgrade ENO notior ro ect t iniit 491 Upper left bin full 491 USB accessory not functional 492 USB hubs are not fully supported Some operations may not work 6 tee iat 492 ENWW USB is write protected To clear touch 492 USB needs too much power 492 USB needs too much power Remove USB and Then Turn Off Iano EE 492 USB not initialized 493 USB storage accessory removed Clearing any associated data
7. Figure 2 20 Figure 2 21 Figure 2 22 Figure 2 23 Figure 2 24 Figure 2 25 Figure 2 26 Figure 2 27 Figure 2 28 Figure 2 29 Figure 2 30 Figure 2 31 Figure 2 32 Figure 2 33 Figure 2 34 Figure 2 35 Figure 2 36 Figure 2 37 Figure 2 38 Figure 2 39 Figure 2 40 Figure 2 41 Figure 2 42 Figure 2 43 Figure 2 44 Figure 2 45 Figure 2 46 Figure 2 47 Figure 2 48 Figure 2 49 Figure 2 50 Figure 2 51 Figure 2 52 Figure 2 53 Figure C 1 Figure C 2 Figure C 3 Figure C 4 xxxiv Stapler stacker SS and Stapler stacker with hole punch SSHP cross section 213 Booklet maker BM cross 214 DG controller PGA 5 oreste penu retenta th 215 High capacity input HCI feeder controller PCA connectors 217 Finishing accessories all controller PCA connectors 218 Plug jack locations M80O06 coti vise EH ere e iE 220 Plug jack locations 830 xcii te tite ide Po PU UO ED S M 220 M830 product integrated scanner assembly 222 product COvV rS Tei iatea met eeu Leste e it ned daga beet daga ik bae doque 223 Base product main assemblies 1 3 224 Base product main assemblies 2 3 225 Base product main assemblies 3
8. 339 NS 08 vA EE 340 lis 340 13 69 AZ bo 341 13 92 rom teda p ule Jew atthe 342 TI BLAAZ hiia A SAV dune SSSL 342 13 89 3 343 EE 343 13 90 DZ 344 13 92 EE teu secoli 345 19 94 Aidaa 346 13 94 DZ n eie eU Ie ata 346 13 96 33 347 19 97 33 instr agitant abad inertia 347 JOpg x 348 ENWW ENWW 13 98 37 0 ente ct en Le Pe TK Taten taa a 348 TS ALD iae Het 348 acie tete n be etel let etc ire 349 IN ADEL 349 13 AZIEER niuis aad eet 350 USE ODER 351 SAG RES E 351 13 A4 D4 eval ida 352 UST 353 SADIPS 353 13 AS italic dete n dene 354 ette tt e 355 IS ADS ete 356 13 A7 FF In eei ed eei e 356 13 A8 D2 iiti iste ttr Elec ra 357 teri toad 358 13 A8 D4 or 13 A8 DA4 358 SH dz 359 13 ABEE ettet tutae metet Debut es 359 13 B2 AZ summassa en ge E
9. 458 99 00 12 Upgrade not performed the file is invalid 458 99 00 13 Upgrade not performed the file is invalid 458 99 00 14 Upgrade not performed the file is invalid 458 99 00 22 RO LL Ht d 458 DOC 459 MISMA 460 99 02 09 ded e NASN e aes 460 99 09 60 Unsupported 460 99 09 61 Unsupported disk 460 99 09 62 Unknown disk 460 99 09 63 5 endet eh ir 461 99 09 64 Disk malfunction 461 99 09 65 Disk data error 461 99 09 66 No disk installed 461 99 09 67 Disk is not bootable please download firmware 461 99 09 67 Disk is not bootable please download firmware 462 99 9OC Y Y ca leitete tet vb tates 462 Alpha Error Messages iiit ense rto CE 462 binname full Remove all paper from bin 462 Supply low OR Supplies low 462 Supply very low OR Supplies very low 463 Tray X gt lifting 463 File System device failure To clear touch 464 File System file oper
10. LASERJET ENTERPRISE M806 LASERJET ENTERPRISE FLOW MFP M830 Troubleshooting Manual eu M806dn M806x M830z LaserJet Enterprise M806 and Flow MFP M830 Troubleshooting Manual Copyright and License O 2013 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CZ244 90967 Edition 1 11 2013 Conventions used in this guide TIP Tips provide helpful hints or shortcuts NOTE Notes provide important information to explain a concept or to complete a task ACAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW Conventions used in this guide ENWW Table of contents 3 MNEGEY Of T g O hie PER rd o OE Di P 1 Basic operat
11. 10000000000000 aa naan aan nannaa aa ana sensn nnns 550 Useimanual print modes 551 Solve image quality problems ee 553 Image defects table 553 Cleanithe product egens 558 Punta ceaningipage D taion 558 Check the scanner glass for dirt or smudges M830 558 Clean the pickup rollers and separation pad in the document feeder M830 560 Solve performance problems ana naa annan nennen rrr annan aan naa aa aa nennen 561 Solve connectivity problems 562 Solve USB connection problems 562 Solve wired network problems 562 Poor physical connection a 562 The computer is using the incorrect IP address for the product 562 The computer is unable to communicate with the product 563 The product is using incorrect link and duplex settings for the network 563 New software programs might be causing compatibility problems 563 The computer or workstation might be set up incorrectly 563 The product is disabled or other network settings are incorrect 563 Service mode TUnctlons 1 oe
12. 25 Toner level 25 Scanning image capture 26 lena c 26 Document feeder 27 Document feeder sensors 28 Document feeder simplex operation 29 Document feeder duplex operation 17 30 Document feeder paper control and deskew 32 ENWW Document feeder paper pick and separation 33 Document feeder paper stopper amp fins 34 Document feeder simplex selector 35 Document feeder white backing 35 Document feeder duplex selector 2 36 Document feeder hinge att eee Hee ge bot ee 37 Pickup feed and delivery system 39 Photo sensors and switches 40 M torS and sol noidS 42 Pickup and teed System xu 43 Media size detection 43 Media level detectionm i e EA oet EE ak 43 Multi feed prevention 43 Transparency media detection 44 Fuser wrap
13. 493 USB storage device failure To clear touch 493 USB storage file operation failed To clear touch OK 493 USB storage file system is full To clear touch 493 Used supply installed To continue touch OK OR Used supply 494 Verifying Please 494 Waiting for Tray X to lift 494 Windows Login Required to Use this Feature 494 Event log messages Lace M on 494 Print or view an event 495 e tea tea A 495 Clear JA E 496 Auto navigation for clearing 2 496 Experiencing frequent or recurring paper jams 496 Clear jams inthe front 497 Clear jaris InCLray iet Dite hen ete uin amis 500 Clear jams inthe rightsdOor e edat oe te nie eee ne 503 Clear jams in Tray 2 and 506 Clear jams in Tray 4 and Tray 5 eee eene rennen nnns 507 Clear jams in the duplexer si cu iiem e E ete Er d de He dig te 511 Clear jams the left door fuser area sse eene 516 Clear jams in the output
14. AT3 NS 473 Install 474 Install SUPPLY 474 Internal disk device failure To clear touch 474 Internal disk file operation failed 474 Internal disk file system is full ss 475 Internal disk is write protected 475 Internal disk 475 Internal disk not functional 475 ENWW ENWW Internal disk not initialized Internal disk spinning up in document feeder Job not stapled due to mixed sizes Load Tray X Type Size To use another tray press Loading program lt gt Lower left booklet bin Manually feed output stack Then touch OK to print second side Manually feed Type Size To use another tray press OK Moving solenoid iiit cti Pete pte a e Moving Solenoid and motor NOJOD TO CAN Cel TETTE Non HP Supply Installed Output Bin
15. Tae SE Output Device detached desea estet Performing Paper Path Test Please Wall i aree beet t beta Printing Configuration Printing Event 100 Printing DIFeCtOLy i PrintinogrEont EISE 2o Potete cicer ex obere cet ri us tite diete mii Printing Fuser Test Printing Help Page ete ka Printing Menu Printing stopped Printing Supplies Status Page Printing Usage Page axe tet co Dei otim ile Printing engine test Processing job from tray lt X gt Do not grab paper until job complete Sporni an Martel Processing Processing copy X of lt Y gt RAM disk device failure To clear touch RAM disk file operation failed To clear touch RAM disk file system is full To clear touch OK RAM disk is write protected To clear touch RAM disk not initialized 000 001 xix
16. dtu E erue 150 Tools for troubleshootlng reet ee ea ii ean e ht e eet 151 Individual component diagnostics 151 LED diagnoses 151 Understand lights on the formatter 151 Engirie dIagrnostics x etwa n T 156 Defeating interlocks enne nnn hers 156 Disable cartridge check 157 Engine test DULLOD 158 Paper 5 consta era e ones 158 Paper path Sensors test ho aite ede Pag ates Fe eerie 159 Manual sensor and tray bin manual sensor tests 160 Manual sensor 160 Tray bin manual sensor test 161 Print StOptes tic dann a bored ce iode 163 Component tests a eon eot bee t D ee a rg De 163 Control panel tests JAT eda tec dad 163 Component test special mode test 164 Finishing accessory component test 166 Scanner tests MB390 ca ctr do di ha 202 Scanner tesis iari Men D rb reri 202 Diagralmis de Leda 204 Block diagram edet
17. t ees 205 Location Moj ejojaja lt eito kA 215 DC controller PCA connectors 215 viii ENWW High capacity input HCI feeder controller PCA connectors 217 Finishing accessories all controller PCA connectors 218 Plugijack locations CE 220 Locations of major components 222 ES 222 High capacity input HCI feeder 227 Finishing accessories 231 General timing 234 Circuit dana S i5 i inet 235 Internal print quality test 245 Print quality troubleshooting 245 247 Gl aning page Si 248 Enable and configure auto cleaning 248 Print configuration page s bane 249 Configuration 249 HP embedded Jetdirect page 251 Finding important information on the configuration pages 253 Print quality troubleshooting tools a E EE 254 Repetitive defects ruler 254 Control pane 2 255 Administration ERR uae te netus
18. 111 Booklet maker motors dita 118 Booklet maker motors 121 Booklet maker Sensors e td iib a b 122 Booklet maker jam Sensors 125 Booklet maker delivery modes 126 Prepoot menw options 1 Of Ofsi nq rh Bb a enge rie tub sb Pe te 131 Preboot menu options 2 Of 6y cte ettet easiest a ete a 133 Preboot menu options 02 0000 060 na naa aa a na nnne ne nennen ener nnn 134 Preboot menu ptions 4 Of 6 m Let pp E t gt e eU E EE RE M CEPR ee 135 Preboot menuroptions 5 0f 6 135 Preboot menu options 6 6 136 Troubleshooting EH 139 Control panel diagnostic functions 141 Product environment 151 Heartbeat LED product initialization 020000 1000000000101000 152 Heartbeat LED product operational 155 Paper path sensors diagnostic tests 159 Manual sensor diagnostic tests oce tee aite bogus kie 161
19. 427 60 00 74 ii eid i e He 427 66 009 Bit ita tb 427 66 0087 cfe Em s n 428 66 12 40 428 Sm IM 429 2 ER MEER 429 66 60 10 i eid iet Ie diese reine ae Pre fene Re ee e ei 430 66 60 25 uusia s Het 430 06 60 2 431 66 60 28 ai Aa ds d iade a ed ne 431 66 60 31 peste uiui die 431 66 60 32 auctam 433 96 60 382 nd d pe He n e NRI ELSA 008 434 06 60 34 CET 435 66 6 8 uida Mit ies 435 66 60 50 RH URL Da LAU 436 66 80 01 iine ona Ee 436 00 80 02 71 5 436 96 80 08 dd oic aie eI Le RE ee 437 66 80 21 Lt 438 06 80 2272 438 06 80 22 ead RS 438 06 80 32 Dt tia edi diei 438 06 80 35 aate mates 438 66 80 30 isi dE d eed NAT 1 439 66 80 38 5 io E 440 60 80 40an sanaa en ahtautta Stans eeu 440 66 80 51 441 06 80 55 i iiia e dic bU eoa E EEA 441 EET 441 66 80 57 a r Ee es 442 66 80
20. XX Reinsert duplexer 483 Remove one toner cartridge 483 Remove USB accessoty oet dt geek eter tete gie 483 Replace Supply 483 Replace supplies 484 Resend external accessory firmware 484 Resend Upgrade rp DEED REPRE 485 Restore Factory 0 485 ROM disk device failed To clear touch 485 ROM disk file operation failed To clear touch 485 ROM disk file system is full To clear touch 485 ROM disk is write protected To clear touch 485 ROM disk not initialized To clear touch 486 Rotating Motor oreari 486 Size mismatch in Tray lt gt 200 0000 12 a these 486 Sleep mode on 486 Staple Cartridge 2 and 3 very low warning 486 Staple Cartridge X low warning 487 Staple Cartridge 487 Stapler Stacker staple 487 SUP PES OW 487 Supply Memory Warning 487 The unit has corrupt data
21. 255 Reports menu 255 General Settings Menu 257 Copy Settings menu M830 only 266 Scan Digital Send Settings menu M830 only 273 Fax Settings menu M830 only 284 General Print Settings menu sse 297 Default Print Options menu 300 Display Settings MOM 302 Manage Supplies 304 Manage Trays 308 Network Settings menu 310 Troubleshooting 322 Device Maintenance menu 325 Backup Restore menu 325 Calibration Cleaning menu M830 325 Calibration Cleaning menu M806 328 USB Firmware Upgrade menu 329 inen om t be ad 329 Interpret control panel messages and event log entries 329 ENWW 10 YZ Error Messages 329 10 00 00 e Label Memory Error 329 10 00 10 e Label Missing Memory Error 330
22. 58 442 00 80 59 442 606 80 60 442 xvi 66 80 61 tee eee cde Odette a dui diee dert idees 442 66 80 02 areri a I dade Pel due Tu Hee 442 96 80 63 443 dide cates setae puni pte 443 66 80 65 eA dedo 443 66 80 70 nsi eb pte stis qt etat eti een 443 60 807 d Eo ont tte c scene ree TI iei 443 66 80 72 ici HE RR e e e re TE ERE Pe Tue 443 06 80 73 ci ob 444 BO SOSA E LLL 444 06 80 75 iius ER ET 444 66 80 70 ihossa oon a 444 96 90 2 oed 444 66 90 29 itr I en RE e e 445 06 90 30 saami S 446 96 90 41 der 447 06 90 42 asun vastassa eda deba 448 96 9043 449 66 90 Le 449 66 90 45 tani HE SEN e 450 66 90 49 451 Glen RM LEE 452 452 TUAKA T Error Messages oe pt e e e bea i be e e o 453 70 00 00 Error To continue turn off then on 453 80 XX
23. 593 Environmental specifications 00 aa a ana aa ana nennen rennen sns 593 ENWW xxiii Appendix Regulatory information 595 XXiv FCC feQulatioms E e NNN 596 Environmental product stewardship program 2222 597 Protecting the 597 Ozone productioN 597 Power CONSUMPTION 597 gli 597 icto 597 HP LaserJet print Supplies e 597 Return and recycling 598 United States and Puerto 598 Multiple returns more than one cartridge 598 Single returns aa aenn 598 598 INonsU S 599 599 Material reSthiClons RE S 599 Disposal of waste equipment by users 600 Electronic hardware nennen 600 Chemical substants 600 Material Safety Data
24. Kazakhstan Russia 613 Additional statements for telecom fax 614 EU Statement for Telecom Operation 614 New Zealand Telecom Statements 614 Additional FCC statement for telecom products US 614 Telephone Consumer Protection 05 615 Industry Canada CS 03 requirements 615 Vietnam Telecom wired wireless marking for ICTQC Type approved products 616 Japan Telecom Mark ee eed 616 ho rr 617 ENWW XXV xxvi ENWW List of tables Table 1 1 Sequence of operation product 3 Table 1 2 Formatter hardware eere naa aa aan ana rer trn 5 Table 1 3 Electrical cOmponents samassa teen OIS ERR RE NANUN KN AA ue RR 8 Table 14 MOONS e 11 IUD o M P 12 Table 1 6 Fuser en Re EXE ee Kask 13 Table 1 7 Fuser control FUNCTIONS 15 Table 1 8 Low voltage power supply functions enne 18 Table 1
25. Lage lU He tet bete e 564 Servicemenu io EET 564 Product resets oins Tm 567 Restore factory set defaults eiie pente 567 Restore the service 568 Product cold reset 568 Format Disk and Partial Clean functions 569 Active and repository firmware locations 569 PartiakClean 01 eU ain LI Ree ae ROTA In STA TTA LO dde 569 Execute a Partial Clean i iret dts beet 570 570 Execute a Format Disk 571 Solve fax problems 5 1 o o eb tet 572 Checklist for solving fax 572 What type of phone line are you using 572 Are you using a surge protection device 572 Are you using a phone company voice messaging service or an answering machine Liteon pert 572 ENWW Does your phone line have call waiting feature 573 Check fax accessory status 573 General fax problems
26. M8330 0NI a 284 Table 2 47 General Print Settings 297 Table 2 48 Default Print Options Menu auma t RR ee 300 Table 2 49 Display SSulhgs MENU ertet pere dees varteensa Phe SN 302 Table 2 50 Manage Supplies Menu 1 304 Table 2 51 Manage Trays secco 308 Table 2 52 Network Menu 310 Table 2 53 Jetdirect 310 Table 2 4 CTroubleshiootirg mehu 322 Table 2 55 1 MENU perdi ba eere b eram 325 Table 2 56 Calibration Cleaning menu M830 326 257 alibration Gleanitig Menu coercere tena rente ntt tah 328 Table 2 58 Print modes under the Adjust Paper Types 551 Table 2 59 MP modes under the Optimize 7 552 Table 2 60 Image defects table ci e e tte e bg 553 Table 2 61 Solve performance problems 561 Table B 1 Physical specifications with toner 2 592 Table B 2 Product dimensions with all doors and trays fully opened 592 Table B 3 Physical specifications with toner cartr
27. ML V M 95 eoe Ri 96 Rollers and sensors for 0 97 97 Shift process for the staple nennen nennen 98 Stapling operation 1 0 2 98 Stapling Operation 2 08 2 trt ie tet ret JAN hs 99 UI Re INE 100 Rear 1 point Stapling 100 ENWW xxxii Figure 1 73 Figure 1 74 Figure 1 75 Figure 1 76 Figure 1 77 Figure 1 78 Figure 1 79 Figure 1 80 Figure 1 81 Figure 1 82 Figure 1 83 Figure 1 84 Figure 1 85 Figure 1 86 Figure 1 87 Figure 1 88 Figure 1 89 Figure 1 90 Figure 1 91 Figure 1 92 Figure 1 93 Figure 1 94 Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Figure 2 8 Figure 2 9 Figure 2 10 Figure 2 11 Figure 2 12 Figure 2 13 Figure 2 14 Figure 2 15 Figure 2 16 Figure 2 17 Figure 2 18 Figure 2 19 EN WW 2 stapling M 101 Items detected by the area sensors 2 103 Outputebin components re aa dece UR DER REA
28. SUPPONE TA Ea KUU KAN Ti Ta SEHR RA 579 Hewlett Packard limited warranty statement 580 HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement 581 HP policy on non HP supplies 2 ice tante rn ee nhan a 582 HP anticounterfeit Web site 583 Data stored on the toner cartridge eiiis r eenean esta cerne t ith e caa b Le ene ERE 584 End User License Agreemient eret rne EIN Testi en De Eo RED Ro e dvds 585 OPENSSL 588 Customer self repair warranty service 1 589 Customer SUpport 590 Appendix B 591 Physical 5 c rece recie 592 HP LaserJet Enterprise 806 592 HP LaserJet Enterprise Flow 830 592 Finishing accessories sb cds Ea dO AR NAHAN IS RR RR REL e RR 593 Power consumption electrical specifications and acoustic emissions
29. Sheet 5 8 600 600 600 Declaration of conformity 806 601 Declaration of conformity M830 603 Certificate of Volatility M806 605 Certificate of Volatility M830 607 Safety statements 609 Laser 609 Canada Industry Canada ICES 003 Compliance Statement 609 VCCI statement 609 Power cord 609 Power cord statement A ENAA 609 EMGC statement China diee i baec 610 EMC statement Korea 610 EMI Statement s avis syn 610 Laser statement for 610 GS statement Germany 612 Substances Table 612 SEPA Ecolabel User Information 612 Restriction on Hazardous Substances statement Turkey 613 ENWW Restriction on Hazardous Substances statement Ukraine 613 Eurasian Conformity Belarus
30. 1 25 Stapler stacker delivery modes n N nan panna d Aaa apunaan 69 Table 1 26 Stapler stacker with hole punch delivery eene 70 Table 1 27 Stapler stacker motors 000000 00000 nnn enses daas trennen 72 Table 1 28 Stapler stacker failure detection 73 Table 1 29 Feed and delivery electrical 75 Table 1 30 Motors for the stack job 93 Table 1 31 Sensors used in annan naan nnns 95 Table 4 32 Motors used in stapling 96 ENWW xxvii Table 1 33 Table 1 34 Table 1 35 Table 1 36 Table 1 37 Table 1 38 Table 1 39 Table 1 40 Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 2 5 Table 2 6 Table 2 7 Table 2 8 Table 2 9 Table 2 10 Table 2 11 Table 2 12 Table 2 13 Table 2 14 Table 2 15 Table 2 16 Table 2 17 Table 2 18 Table 2 19 Table 2 20 Table 2 21 Table 2 22 Table 2 23 Table 2 24 Table 2 25 Table 2 26 Table 2 27 Table 2 28 Table 2 29 Table 2 30 Table 2 31 Table 2 32 Table 2 33 xxvili Output bin 1 shift area sensor 07777 104 Output bin 2 shift area sensor naa aa annan naa anna 104 Delivery Modessa
31. 10 00 50 Cartridge seal roll up error 330 10 28 50 Em 330 10 23 51 een tees bati a 331 10 23 92 5 EE T E T E 331 10 23 70 Printing Past Very LOW 331 10 32 00 Unauthorized supply 331 10 XX 33 Used Supply In Use 332 10 XX 34 Used Supply In Use 332 10 40 Genuine HP Supplies Installed 332 10 XX 41 Unsupported Supply in Use 332 10 XX 70 Printing past very low 332 10 Y Y 15 Install supply 12 ae 333 10 YY 35 Incompatible supply 333 11 XX YZ Error Messages 02220 4000000 333 11 00 01 or 11 00 02 Internal clock error 333 1920CYZ Error Messages irte 334 19 00 AZ minnen de 334 13 60 D2 5 nli 334 19 00 m uta 336 13 64 336 13 64 2 337 19 0 338 13 67 rA ER 338 19 67 EE ciliis teet igi iet Durs
32. 104 Shutter IOCATION 105 Jam detection SerisQrs 106 Switchback assembly Sensors oorr etd nare 107 Flole punch assembly SeMSOFS eer trt ene REX RERBA ERO RR RR REDE RR REPE ERE KATON AKKA eet 108 Stapler stacker assembly sensors 109 Booklet maker paper tee t t ERR RR OR RR A NAAR EE CO ERR RR 111 Booklet maker signal TOW ua 113 Paper delivery for booklet 114 Aligrimerit plates ee it Ce ce e Ure 114 Stitching the stack ur inia ree 115 Position Stack tet eere ed ee ete edet a epi e Io dera ee Cepeda EPA 116 Fold and deliver the stack ttt nct KAKKA Ka e dte Te ab Le REN NEGRA NER KUUN REA p na 117 Booklet maker motors 118 Feed drive for the booklet maker 119 Booklet maker unit paper 8 120 Booklet Maker 124 Booklet maker Sensors niii e ua EE TR ERR 122 Booklet maker switches and microswitches 124 Detecting jams in the booklet maker 125 Touchscreen blank white or dim no image
33. 18 nhe pi 382 30201219222 asta 382 30 01 23 Scanner calibration failure 382 30 01 30 01 30 01 32 1 tien eese leget laatan o 383 3020 1930 tibt oh ueni a 383 30 01 41 iiu e dtes ote dae Ee ede 383 30 01 42 ete ete E ueniet 383 3020 1749 eee 384 30 01 44 ici He d 384 30 01 45 384 LUE 385 30 01 47 5 ius io E 385 30 01 48 e pete e LR eds 385 BOO AO 385 30 01 50 386 30 03 TA 386 30 93 20 3062 i terre a aa A Hi salen 386 30 03 22 eA nae 386 30 03 23 uicit Ret uen 387 30 03 30 S naam I M MES ei 387 30 03 45 cui 387 31 01 02 Jam in document feeder 387 31 01 03 Document feeder pick error 388 31 XX YZ Error 389 31 03 30 nci Go es E EE LEG 389 MID 390 31 03 82 xcu eal tide d Ede o ere ael ana cac Piece LED eda 390 31 08 1 25 sesto 390 SI 08 ETE E
34. 9 High voltage power supply circuits 20 Table 1 10 Image formation process n naa a naa naa ana mann naan nannaa a a aan EEEE EEEE 23 Table 1 11 Toner cartridge 24 Table 1 12 Document feeder sensors 000000000000 aa aa a aa aan ana nanna 28 Table 1 13 Photo sensors and switches 40 Table 1 14 Motors and solenoids paper 42 Table 1 15 Tray detection tne d 45 Table 1 16 Stapler stacker delivery 49 Table 4 17 Jam napa eA TR EYE 53 Table 1 18 Jams detected by the DC 2 54 Table 1 19 Jam detection 55 Table 1 20 electrical components aa a aa Kanaa nananana naa naa aa aa naan nannat 58 Table 1 21 electrical naan nnne 59 Table 1 22 9 61 Table 1 23 ir hen 62 Table 1 24 Additional Pickup and feed functions 65 Table
35. E 390 31 08 A3 e ere id dece 391 ENWW 22 150 E 391 31 19 02 51 391 392 SIS 392 31 19 15 iata nia Res 393 32 08 XX Error Messages ek kane 393 32 08 A1 32 08 A2 32 08 A3 393 32 A 393 40 XX YZ Error MESSA ES hs eee inte eed pet ee desti 399 40 00 01 USB I O buffer overflow To continue touch 399 40 00 02 Embedded I O buffer overflow To continue touch 399 40 00 03 EIO X buffer overflow To continue touch 399 40 00 04 EIO X bad transmission To continue touch 399 40 00 05 Embedded I O bad transmission To continue touch 0 EAS 399 40 08 0X USB storage accessory removed 400 40 0X 05 USB storage accessory removed 400 41 XX YZ Error Messages coe dete dete dieere 400 E 400 41 02 00 MITATA So 401 41 03 FZ Unknown Misprint Error 402 41 03 YZ Unexpected size in envelope feeder To use another tray touch Options 2 402 41 03 YZ Unexpected size in tray X
36. HE ERE Ua ce Ede ede Le e da 360 13 B2 DZ nieht 361 13 B2 FF dei ics tees uita cette estatus 362 13 BAEEE niae idet den 363 M 363 13 B9 BZ Lm 364 13 B9 CZ EUER DIE 365 13 B9 DZ atad 367 AS BOIEE 368 13 BA EE idee 368 13 BB EE delete 369 EE 369 13 D T DZ 1 370 13 DI EF 372 13 02 42 vala dann 372 13 D2 DZ een aint 373 SISSE 373 SSA S EE 374 13DA DZ i iicet indians eaten i dee 374 VS c npa 375 TIENE En eter iube 376 13 6 2 oca tete itd iin ki te Lee ta ed 377 T13 E6 DZ E AY KTM 378 19 E6 BEF ione en a 379 T3 BA BE dne 379 T9 EP EE init It id S te atk 380 30 XX YZ Error 380 30 01 01 5 nti eem caet tet be tel 380 30 01 00 na naamani 380 30 01 08 sanna aa 381 30 01 10 event code Scanner ADF fan error 381 30 01 14 381 30 01 15 382 30 01
37. Manual Sensors 162 Component test details 164 Motors and solenoids paper 77 205 Photo switches and sensors product base 207 Document feeder sensors eei deci de oe Peke teet ie age AKA LAKIA Lv 208 Jam serisors product base t te bet Eb tapered bees 210 High capacity input HCI feeder jam sensors 211 High capacity input feeder cross section 212 Stapler stacker SS and Stapler stacker with hole punch SSHP cross section 213 Booklet maker BM cross section 0 000 natant 214 DC controller connectors ree a naa ana 215 High capacity input HCI feeder controller PCA connectors 217 Finishing accessories all controller PCA connectors 218 Plug jack locations 806 220 Pl g jack locations M830 5 pe rte ette 220 M830 product integrated scanner assembly 222 product Covers 223 Base product main assemblies 1 3 224 Base product main assemblies 2 of
38. RR 574 The fax failed to 574 An Out of Memory status message displays on the product control panel 574 Print quality of a photo is poor or prints as a gray box 574 You touched the Stop button to cancel a fax but the fax was still sent 574 No fax address book button displays 574 Not able to locate the Fax settings in HP Web Jetadmin 574 The header is appended to the top of the page when the overlay option is enabled 0 574 A mix of names and numbers is in the recipients box 574 A one page fax prints as two pages 575 A document stops in the document feeder in the middle of faxing 575 The volume for sounds coming from the fax accessory is too high or too LOW 575 Product upgrades is etude vecta ede 576 Determine the installed revision of firmware 9 7 98 576 Perform a firmware 250 576 HP Embedded Web 576 USB flash drive Preboot 577 USB flash drive control panel 578 Appendix Seniko and
39. YY 82 XX YY Error Messages 453 80 0X YY Embedded Jetdirect Error 453 82 3 40 han m 454 98 0X 0Y Error Messages 454 98 00 01 or 98 01 00 Corrupt data in firmware volume 454 98 00 02 Corrupt data in the solutions volume 454 98 00 03 Corrupt data in the configuration volume 455 98 00 04 Corrupt data in the job data volume 455 99 XX YY Error Messages 455 99 00 01 Upgrade not performed file is corrupt 455 99 00 02 Upgrade not performed timeout during receive 455 99 00 03 Upgrade not performed error writing to disk 456 99 00 04 Upgrade not performed timeout during receive 456 99 00 05 Upgrade not performed timeout during receive 456 99 00 06 Upgrade not performed error reading upgrade 456 99 00 07 Upgrade not performed error reading upgrade 457 ENWW 99 00 08 Upgrade not performed error reading upgrade 457 99 00 09 Upgrade canceled by user 457 99 00 10 Upgrade canceled by user 457 99 00 11 Upgrade canceled by user
40. ation failure To clear touch 464 File System file system is full To clear touch OK 464 File System is not initialized 464 File System is write protected 464 Accept bad signature 464 ADF not detected eth eq 465 Bad duplexer connection 465 Bad optional tray connection 465 Calibration reset 465 einem ED 465 lt gt 466 Cartridge kOW 466 Cartridge Memory Abnormal 466 Cartridge 466 ENWW xvii xviii Checking engine 3 aN ENT p Y ER ER ERR 466 Checking paper path 467 Chosen personality not available To continue touch 467 Clearing event log fette eet Ded 467 Clearing paper path 467 Close Front door 467 Glose Left door ib 468 Close Lower Right 468 Close stapler stacker multi bin mailbox door 468 Close top COVER 469 Close U
41. bin area M806 519 Clear jams in the stapler stacker accessory 521 Clear jams in the stapler stacker 521 Glear conhnection jams iori a ioci 522 Clear Staple iie ree e Rote ro d 523 Clear jams in the stapler stacker with hole punch accessory 527 Clear top left door jams in the stapler stacker with hole punch accessory 527 Clear a connection jam in the stapler stacker with hole punch accessory 530 Clear Staple 1 Jarms 4 vil tet sent aue tal a e 534 Clear jams in the booklet maker accessory 538 Clear jams in the front left door of the booklet maker 538 Cleaf connection JalriS scair Draft 541 Clear Staple 1 d 542 Clear staple jams in the booklet maker 544 ENWW xxi Paper feeds incorrectly or becomes 549 The product does not pick Up paper nnn 549 The product picks up multiple sheets of paper 549 The document feeder jams skews or picks up multiple sheets of paper M830 549 Prevent paper jams 2
42. er delivery modes 126 2 SONS pIODIBIIS tee LL E LA 127 I MKATN O 128 Menu 130 Preboot menu OPtiOns 131 5 138 ENWW vii Troubleshooting Process iter ete TN NST ENT 139 Determine the problem 139 Troubleshooting flowchart 139 Power SUDSYSteM 140 Power On checks 140 Power on troubleshooting overview 140 Controlepanel Check ams e eel 141 Control panel diagnostic flowcharts sss 144 Touchscreen black white or dim no image 145 Touchscreen is slow to respond or requires multiple presses to respond cene LO e added ena 146 Touchscreen has unresponsive zone 147 No control panel 148 Home button is unresponsive 149 Hardware integration pocket HIP is not functioning control panel furictional 150 Scanning SUBSYSTEM a m
43. eral circuit diagram finishing accessories 4 6 242 General circuit diagram finishing accessories 5 6 243 General circuit diagram finishing accessories 6 6 244 Print quality troubleshooting procedure 245 Black print quality troubleshooting page 246 Configuration ostrea be EU abe E Een p re HE 250 HP embedded Jetdirect page eet tiet Dani tee Ite a ERI HD ARE Tea RETURN 251 Certificate of Volatility 1 2 22 4 605 Certificate of Volatility 2 0f 2 eee ette iae 606 Certificate of Volatility 607 Certificate of Volatility 2 of 2 sss 608 ENWW
44. esence detection 52 Sensors for Jam detectlOn ceruice eed ue 53 Paper Pati Em 57 FACT SIG Mal MOW TE 58 Figure 1 33 Figure 1 34 Figure 1 35 Figure 1 36 Figure 1 37 Figure 1 38 Figure 1 39 Figure 1 40 Figure 1 41 Figure 1 42 Figure 1 43 Figure 1 45 Figure 1 46 Figure 1 47 Figure 1 48 Figure 1 49 Figure 1 50 Figure 1 51 Figure 1 52 Figure 1 53 Figure 1 54 Figure 1 55 Figure 1 56 Figure 1 57 Figure 1 58 Figure 1 59 Figure 1 60 Figure 1 61 Figure 1 62 Figure 1 63 Figure 1 64 Figure 1 65 Figure 1 66 Figure 1 67 Figure 1 68 Figure 1 69 Figure 1 70 Figure 1 71 Figure 1 72 electrical components ee 59 lale EE 61 pickup and feed 63 lift up operation 64 jam sensor location 2 66 68 Hole punch paper 69 Stapler stacker controller signal flow 71 Stapler stacker feed and delivery electrical components 74 Hole punch feed and delivery electrical components 9 75 straight feed E 78 Figure 1 44 Swi
45. hen on 410 50 WX YZ Error Messages 411 50 WX YZ Fuser error To continue turn off then on 411 51 XX YZ 52 XX YZ Error Messages 415 51 00 10 Beam detect error 415 51 00 19 51 00 20 Laser Scanner Error Laser malfunction 416 52 00 00 52 00 20 Scanner Startup Rotation error 416 54 2 Error Messages d dene Ee oa eddie o 416 54 00 03 EVENT LOG 416 54 06 21 EVENT LOG 417 55 XX YZ 56 XX YZ Error Messages 417 55 00 01 55 00 03 55 00 04 DC controller error 417 55 01 06 55 02 06 DC controller error 417 56 00 Emor 418 STAAN LENO Messages iet ab be dti eet nue 418 57 00 01 Error To continue turn off then on 418 57 00 02 Error To continue turn off then on 418 57 00 03 Error To continue turn off then on 419 57 00 03 Error To continue turn off then on 419 57 00 04 Error To continue turn off then on 419 57 00 04 Error To continue turn off then on
46. idge 592 Table B 4 Product dimensions with all doors trays and document feeder fully opened 592 Table B 5 Accessory specifications crt stg i vea dex N deg 593 Table B 6 Accessory dimensions with all doors and trays fully opened 593 Table B 7 Operating environment specifications 593 ENWW XXix XXX ENWW List of figures Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 Figure 1 10 Figure 1 11 Figure 1 12 Figure 1 13 Figure 1 14 Figure 1 15 Figure 1 16 Figure 1 17 Figure 1 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 Figure 1 24 Figure 1 25 Figure 1 26 Figure 1 27 Figure 1 28 Figure 1 29 Figure 1 30 Figure 1 31 Figure 1 32 ENWW Relationship between the main product systems 2 Engine control System Em 7 DG controller block diagram 8 Fuser control circuit 13 Fuser system block diagram 14 Low voltage power supply 16 High voltage power supply 20 L ser scanner ICI 21 Image formation p
47. ion me DELE 2 of da e 3 Normal sequence of operation 3 Formatter control SySter iioii 5 Formatter a 5 Control 7 7 6 6 5 7 DG CONN SE 8 MOLOIS 11 tcp 12 E 13 Fuser heater protection 77 15 Low voltage power supply 16 Over current over voltage 18 High voltage power 19 Laser scanner System 21 Image formation SyStelm 22 Image formation process 23 Toner Cartridge 24 Toner cartridge desig icit cite titre E 24 No shake toner 25 Toner cartridge memory 25 Toner
48. ize detection and cassette presence detection 65 Additional HCI pickup and feed functions 2 1 0000010000000000 65 jam detection aan Se 66 Stapler stacker and stapler stacker with hole punch 68 Stapler stacker 72 Motor failure detection 72 ENWW Feed and delivery operation 2 74 Switchback assembly 77 StraighitiTeed 77 Switchback feed to the pass through assembly hole puncher assembly without hole punching operation 78 Switchback feed to the hole puncher assembly with hole PUNCHING operation ieri eaa 79 Hole puncher assembly 81 Side registration operation 82 Hole punching operation 2 hole 3 hole puncher assembly 83 Hole punching operation 2 hole 4 hole puncher assembly 85 Stapler stacker 87 Swing height corittol 90 Process output bin paper stacking operation 91 Offset operation naan a naan n Kaanaan 91 Stack trailing edge a
49. ping jam detection 2 44 DES 44 Tray 1 driver POR 44 Fray power Supply edite ated 44 Tray 1 sequence of operation 45 Tray 1 pickup and feed 45 dicte ice e 45 Dele it 46 Tray 2 cassette pickup 2 2 1 1 4 400 41 66600000000 000 00000000050 nenne 46 Tray 2 cassette multiple feed prevention 48 Tray 2 cassette media size detection and Tray 2 cassette presence detection UTE 49 Tray 2 cassette lift up operation 2 1 1 0001 0 50 Tray media presence 52 Jam detection ie Lie Ea e ahi e LE ee PERI ee rasa a 53 3 500 sheet high capacity input HCI 57 electrical components m nnne nnn entere 59 HCI motor controlas e a PO eval epe i MESTA ae 61 motor failure detection 9 62 pickup and feed 63 lift up operation 64 cassette media s
50. pper Right Door 469 Cooling device x tee n Re 469 Data received To print last page press OK 469 Different paper sizes in job 470 diskinitializing E 470 EIO X disk not 2 2 424 470 EIO X disk spinning 470 Event lod is Emp esp eter beads 470 Expected drive MISSING eterne er Raine 471 External device 471 Fax is disabled ignoring call 471 FIM Load Error Send full FIM on X port 471 Flatbed cover open or Close Flatbed cover 471 Fuser Kit IOW 472 Fuser Kit very low To continue touch OK 472 Gateways failed 2 ere 472 Gateways OK nid p etate bb Podio 472 Genuine HP cartridge installed 472 Genuine HP supply installed AT3 HP Secure hard drive disabled 473 Incompatible Supply AT3 Incompatible supplies
51. rocess sete nete 23 Layout of the toner cartridge 2 24 Document feeder cross section 000 a aa 27 Document feeder sensor 28 Simplex operation paper aa aan aa aa 29 Duplex operation paper path aa Kanaa Kanaa nanna Kaa ana 30 Deskew rollers and width 32 Separation angled ramp separation roller and separation pad 33 5 V 34 White backing and simplex selector sse eene nnne 35 IBIUTeI eT eec 36 Document feeder closed book 37 Document feeder open max opening 709 38 Pickup feed and delivery system blocks 39 Photo sensors and SWItches 40 Motors and solenoids paper 42 Tay Operations 5 dde RR 44 Tray 2 cassette pickup operation 47 Tray 2 cassette multiple feed prevention 48 Tray 2 cassette lift up operation 51 Tray 2 cassette media pr
52. ssist operation 94 Stack delivery Operation aude na 94 Staple operation rentrer senis 94 Shift the staple unit 050 10000 100 Stack operation stapler stacker and booklet maker 102 Output bin operation 2 40 00 102 Shutter operation sess 105 J m AMS 105 Stapler stacker jam detection 105 Switchback assembly jam detection 106 Hole puncher assembly jam detection 108 Stapler stacker assembly jam detection 109 Booklet maker eiie aaa 111 Electrical circuitry for the booklet maker 113 Basic operation of the booklet maker sss 113 Construction of the booklet maker unit control system 117 Booklet maker MOS kela banc ror iin cea ina uar i 118 Booklet maker paper feed and delivery 7 7 119 Booklet maker Jam detection oreet eee dene tendo 125 Booklet mak
53. tchback feed to the pass through assembly hole puncher assembly without hole EET 79 Switchback feed to the hole puncher assembly with hole punching operation 80 Hole puncher assembly 22 vita sa mata rete aaa RE ead en 81 Operation of 4 hole aa aa nennen 86 Paper path when set to 87 Paper path for sizes other than A4 B5 88 Paper patil rac nit but iita ete ter lt uh 89 Paper path 2 90 5 pss a AR 89 P peripath 3 01 eiii tuet eet teenie e ertt tee e Bet der adc nta ca ele 89 Paper pam AoT 5 iuri 90 Paper 5b of 5 edocet LR eese PO 90 Stapler stacker assembly ect d ee Naama tre eodd e tee 91 PROCESS OUTPUT DIM 91 Motors and sensors for stack job 92 Stack job offset examples ate e t a tdt ede 92 Job offset operation 1 01 23 2 2 ec tee ee ete iate disse eta lecum 92 Job offset operation 2 of 2 a 93 Stack trailing edge assist operation 2 nn nananana na neen 94 22 np atenta 94 iae REP 95 Staple locationys M
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