2014 SERVICE AGENT TRAINING
Contents
1. SERVICE Parts Ordering In one case we had multiple orders from one company for an inner and middle door glasses for a wall oven We kept sending the incorrect glasses because the company was not checking the serial number against the Superseded parts If you are unsure of the correct part please contact us before ordering SERVICE Web sites Last year the service web site was introduced for our service agents It uses the same log in information as provided for the Applico web site but is designed for the benefit of service agents The Applico web site has since had some ot it s functionality removed as it is being redesigned for strictly public use Please ensure that you are using service applico co nz for all your service requirements ordering parts warranty claims etc and not the Applico web site www applico co nz The service website will require log in before the home page will be visible SERVICE ON LINE WARRANTY The online warranty module is now live and available for any service agent with a valid log in There are currently around twelve firms utilising this resource and we would like to encourage more of you to do the same Some of the advantages of this module include the automatic approval of claims that meet pre determined criteria and faster payment processes An instruction manual is available on the service web site SERVICE Web sites Quick search co Welcome to the NEW2. to the terminal block connection 2 Phase of P3 is connected to the terminal block connection 1 All neutrals of the heating elements BLU wires are connected to the terminal block connections 5 and 6 DISHWASHERS esg smeg Toe Kick Interference on DWAU range Dishwashers An imperfect moulding has led to issues when fitting the toe kick to the DWAU range of dishwashers This has been corrected at the factory and models with serial numbers trom 40413 xxxx 1 should not have this issue Cutting away the imperfection shown on the right will resolve the issue see SB2014 01 SM DW 01 DISHWASHERS ef3 SMeg New Toe Kick for DWA Range Dishwashers IN A The DWA range of PLASTIC dishwashers have had the toe URBI kick and metal base board SNAP FIT UNITS ARE OPPOSITE TO modified to facilitate easier M um T removal of the toe kick The TURNED OUTWARDS new toe kick has inward facing snap fittings and will only fit the new base board see LVW TI2014 01 00 AIN BASEBOARD SNAP DISHWASHERS New Clutch Assembly For DWAFI The fully integrated model Smeg dishwashers have had the door clutch mechanism modified to allow freer movement and thus smoother operation when opening or closing the door If you encounter any issue with the door being difficult to operate please replace these components See bulletin LVS SB2014 01 00 DISHWASHERS e22 SIMEg ST663 Fault without error code We have recently had a f
3. R610X Touch control PCB Where there is an issue with the above model not responding to touch the front PCB 30143JD170 must be replaced The faulty board should be returned to Applico with the bulletin PB2013 08 SM RF 00 121591 LAUNDRY NN APPLICO Suma SS SMEQ Classique HomeKing 4 LAUNDRY Classique CL5EL amp 7EL program issue We have noted an occasional issue with the above units where the spin program is selected that once started the program will change to Rinse The issue has been traced to a faulty pressure switch part XQB45106005 Replacing this will resolve the issue LAUNDRY osx _ Baumatic Baumatic amp Classique 5 amp 7 kg washers program change The above models have had their operation modified due to amendments in the electrical safety standard IEC 60335 2 7 f the lid is opened during the cycle the safety micro switch will cut off the power supply to the main circuit board for safety purposes To resume operation close the lid press the power button and then press the start button The program will continue from when the cycle was interrupted Please see RB2014 01 BKCL WM 00 for further information THANK YOU FOR YOUR ATTENDANCE Presented by Richard Saberon or Wayne Edmonds NN APPLICO Baumatic 88 SMES Classique HomeKing
4. S RANGE HOODS T APPLICO Baumatic 088 smeg Classique HomeKing RANGE HOODS eee smeg CLASSIC591 amp 791 Lamp operation We have witnessed a few instance with the above models where there have been unusual results with the operation of the lights Flashing when they are not turned on or taking 3 to 5 minutes to turn off once the switch is operated We have traced this issue to the LED lamps and the associated electronic transformer The factory has modified the LEDs to address the issue if you see this issue please replace the lamps 06108764 supplied as an assembly with both lamps and the electronic transformer 02300879 RANGE HOODS CLASSIC591 amp 791 Lamp operation Old Lamps New lamps and transformer im APPLICO RANGE HOODS eee smeg STB90LEDSS Lamp operation There is a defined range of serial numbers for the above model where an issue with the operation of the light has been noted The range is from J4263013010053 to J426301050005 The issue is that the light will work by touching the canopy near the light button as well as the motor speed under the bottom and near the off button when it is installed on the wall but will not fault if sitting on the bench This has found to be caused by a misalignment of the button controls Please see SB2013 04 SM RH 00 for the factory fix REFRIGERATION T APPLICO Baumatic E smeg Classique HomekKing REFRIGERATION e22 SIMEg S
5. SERVICE AGENT TRAINING 2014 T APPLICO Baumatic e22 SMEGg Classique HomeKing pe wo pe ee Me MM c TRAINING SEMINAR Contents SERVICE INDUCTION DISHWASHERS OVENS COOKERS RANGE HOODS REFRIGERATION LAUNDRY T SERVICE MU COS Responsibilities and Expectations Baumatic epe SMEG Classique HomeKing SERVICE Philosophy Applico follows a different Service philosophy than most other white ware suppliers in New Zealand The import nature of the business and the wide range of products means that we cannot physically carry every part for every appliance nor can we hold stock specifically to replace faulty goods For these and other reasons we try wherever possible to diagnose and repair our product rather than replace units or replace various parts in them until they work We encourage our service agents to spend extra time to diagnose fully what the issue is instead of just being a parts jockey SERVICE Best practice Our service philosophy means that we try to ascertain all issues with a unit before commencing parts ordering or repair This is where we expect the service agent to check whether the issue could have causes beyond the reported symptoms A case in point is a washing machine that was visited four times with three separate faults Each time the service agent fixed one fault he found another This resulted in a repair cost well in excess of the threshold for that mode
6. Service Agent Site lt v Brand BAUMATIC CLASSIQUE gt HOMEKING gt SMEG ST GEORGE Welcome to our NEW Service Agent Site that has been designed to make the ordering of parts finding gt VIKING service information doing warranty claims online Please note this site is still uder construction and some links may not work as yet Warranty Online Claim Instructions CLICK HERE Finding a Model CLICK HERE Finding a Part CLICK HERE Purchasing a Part CLICK HERE Checking Orders CLICK HERE Warranty Thresholds CLICK HERE SERVICE Applico Service Review At Applico we are currently undertaking a major review of our service strategy We are looking at all facets of our service offering and how we can improve it This includes parts forecasting customer care and warranty job management among other things This may mean changes to how these training seminars are structured their frequency duration and location If you would like to offer any comments regarding your experience of these seminars or any other aspect of our service offering please e mail them to us at technical applico co nz with Service Review in the subject line INDUCTION NN APPLICO INDUCTION egge smeg Current draw of Smeg Induction hobs Smeg has supplied to us a formula for ascertaining the actual current drawn by any of their induction hobs It involves a diversity factor derived from the number of cooking z
7. Units that used parts 811651502 503 504 and 505 single part for display and control boards were superseded in March 2013 to a new part number 691651870 871 872 and 873 but were still an assembly of display and control board They were superseded again in July 2013 to new part numbers and are now available as individual parts All new parts are interchangeable Please see FRN SB2013 02 01 for further information OVENS gP smeg SA987CX Microwave The manufacturer has updated the control of this model This has necessitated a change to the wiring harness and the PCB with consequent changes in part numbers The new parts are not interchangeable with the old OVENS SA987CX Microwave PRIMARY INTERLOCK INTERLOCK HIGH VOLTAGE SWITCH UPPER MERI UK SRE i TRANSFORMER i POWER SUPPLY RD RD RD SINGLE PHASE o ONLY UNE FLIER ASSY J THERMAL EL n EMT L g8 BR FUSI O il 52774 UM O L k DE H h h cmm CE Ha YW GN 1 q il i WE RI ne SECONDARY ai NTEBLOCK SMITH papas Xx EE Pas DIE m RELAY RELAY HEATER FAN HEATER HEATER RELAY PLAY RELAY RAY REAY i CONTROL PME ASY d LV TRANSFORMER FAN MOTOR UNDER CONVECTION CONVECTION IP PONES Ti THERMISTOR OVENS osx _ Baumatic BS65MS Wiring changes We have been supplied a small number of the above models which have a different commutato
8. ew of under its 5 tolerance the above units which have Replacing the capacitor displayed erratic faults without resolves the issue an error code The units IA would fill and wash for a few a minutes then drain and stop ma or drain and begin to fill 2 or 3 times and stop The cycle would not advance The issue was traced to the wash motor capacitor being DISHWASHERS osx _ Baumatic BDW65 amp CLD60CT Service Manual There has been some confusion with the service manual we have been provided for the above models There are two separate methods of initiating the test cycle in the two otherwise identical service manuals we have been supplied The factory has not as yet been able to supply us with a means to identify which method should be used the service agent must therefore apply both methods to ascertain the correct one Before commencing either program you must power off the unit at the wall and then power on D DISHWASHERS Baumatic BDW65 amp CLD60CT Service Manual Test Program Operation Test Program Operation MEM J7207B AU J 20 B AU P How to activate With door opened How to start With door closed Start Pause Power Test Program IStart Pause Power Jump into next Start Pause E4 OVENS NN APPLICO Baumatic S SMEQ Classique HomeKing OVENS egg smeg 45cm Oven Display Control PCBs These units have had an update to the display and control boards
9. l If he had spent 15 or 20 minutes inspecting the unit on his first visit the multiple house calls would have been reduced by two and the repair would have been economic SERVICE Responsibilities and Expectations Both Applico and our Service agents have expectations of and responsibilities toward each other We expect a level of professionalism and competency from Our agents and you deserve to expect prompt technical assistance and parts procurement We expect our agents to maintain their legally required licences and training and you can expect to have compliance and service documentation readily available We expect our agents to attend training seminars whenever possible and you can expect that your invoices are expedited in a timely fashion SERVICE Parts ordering We still have occasional instances where a part we have Supplied as per the agents order is found to be incorrect This is most usually caused by the part being superseded and not being interchangeable with the original To avoid this occurring it is important that the part description and the short code as found on the website is checked before placing the order As shown below if there are identical short codes or if PB is present in the description the DOM needs to be checked ET EEZ EEE 72061 601650768 POWER ELECTRONIC UNIT FOR UNITS MANUFACTURED UNTIL 19 09 07 POWER ELECTRONIC UNIT FOR UNITS MANUFACTURED FROM 29 09 07 PRESENT
10. lace and re check the operation if this fuse is open circuit E im APPLICOS DISHWASHERS T APPLICO Baumatic epe SMEG Classique Homek ing DISHWASHERS ege smeg DWAUP364X Semi Professional Dishwasher The DWAUP364X is a Semi professional unit from Smeg than can achieve 12 minute wash times when connected to an appropriate power supply It can be configured to run from 3 phase 16A supply 5 45kW single phase 32A supply 5 45kW single phase 20A supply 3 4kW single phase 10A supply 2 14kW ee Smeg DISHWASHERS The dishwasher is set up when commissioned to one of three power settings according to the supply available e P3 Max 5 45kW e P2 Med 3 4kW e P1 Min 2 14kW The dishwasher has three separate elements as shown in the next slide which allows for rapid water heating on the P3 setting and subsequently gives the rapid wash times DISHWASHERS P1 nominal value 2050W included in the recirculation pump body P2 nominal value 1700W positioned on the suction hose that connect the sump to the recirculation pump P3 nominal value 1700W positioned on the suction hose that connect the sump to the recirculation pump 214 O e WwW y cO 400 4 lov SO0HZ 4 3 NPE Three phases connection Each heating element is connected to one of the phases available Phase of P1 is connected to the terminal block connection 4 Phase of P2 is connected
11. ones present The diversity factor is 1 if there are less than three cooking zones and 1 Vn when there are more than three cooking zones n number of cooking zones The wattage of the unit as listed on the data plate is then multiplied by this diversity factor to arrive at the actual maximum current drawn We have incorporated this into a soreadsheet that can be downloaded for our service agents to use Note that with a cooker the oven will count as one cooking zone INDUCTION egge smeg Current draw of Smeg Induction hobs Below is a screen shot of the spreadsheet only the SUPPLY VOLTAGE Nominal Power and the Number of Elements cells are unlocked INDUCTION HOB CURRENT as supplied by SMEG Known Values Calculated Values SUPPLY VOLTAGE V Diversity Factor Nominal Power W Maximum Current A Theoretical current Number of Elements Nominal Current A Actual current Choose your Supply voltage Enter appliance s wattage as indicated on the data label Enter the number of individually controlled elements Press Enter The number of elements includes the oven as a single element if unit is a freestanding range INDUCTION egge smeg Installation Requirements for Correct Ventilation A 1 ir iC 4e npFi 4 mm f E v idi min 0 t HIS min 41 T ae min 80mm x 80mm OPENS ONLY ON BOTTOM OPENS ON BOTTOM AND ON REAR OPEN TO THE FRONT The distance bet
12. r and consequently a different wiring circuit than our specification The result of this difference is that the internal oven light will be illuminated il the programmer relay is closed I e whenever the programmer is set to manual operation regardless of whether any function has been selected This is not a fault rather it is the design of the circuit see attached diagram OVENS osx _ Baumatic This wiring diagram shows how the oven light and neon indicator will remain on if the relay is closed The unit can be identified by the commutator it will have five poles OVENS This wiring diagram shows the correct circuit the commutator controls power to the oven lamp and neon indicator The unit can be identified by the commutator it will have seven poles It is possible to replace the five position commutator with the seven by rewiring the unit as per this diagram osx _ Baumatic L AC220 240V 50 60Hz COOKERS NN APPLICO Baumatic S SMEQ Classique HomeKing COOKERS Classique CLCFS Range Cooling fan added The current range of Classique cookers have been updated to include a cooling fan the model numbers have had the letter C added after the first two letters to denote this The fan is thermostatically controlled for shut off and will e COOKERS Classique CLCFS Range Cooling fan added 220 1407 sr Abd td did fd Old Od Sd Ea APPLICO
13. ween the induction hob and the kitchen furniture or other built in appliances must be enough to ensure sufficient ventilation and air discharge Remove the front transverse strip if necessary on the unit to create an opening for the air flow of at least 4 mm under the work surface across the full width of the appliance In any event if installed above an oven a dishwasher or a fridge a space of at least 5 cm must be left between the hob and the top of the appliance installed below If installed on top of an oven the latter must be equipped with a cooling fan INDUCTION Filter board check If the unit is not working after you have replaced a faulty power board check the 20A glass fuses on the filter board Replace them if they are open circult NA A a A INDUCTION Baumatic BKFS60IDB amp BKF20ID FILTER BOARD CHECKS If the touch control board is working but one of the power boards is not it is not necessarily a faulty power or filter board Check the fuses on the filter board and replace any that are open circuit The 20 Amp fuses are power board protection and the 2 Amp is filter board protection If there is no power after replacing a faulty 2 Amp fuse replace the filter board Filter boards part 303203101365 and 541500200005 are interchangeable lt lt INDUCTION Baumatic BKF14 RELAY BOARD CHECK nr a o Do not replace the control board without first checking the 1 Amp fuse Rep
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