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GT1100_Service Manual_2_IMI_003_05

1. cross over cable used for performing the Ethernet Test 568 B Wiring 1 White Blue White Blue Blue White 2 White Orange White Orange Orange White 3 White Green White Green Greenfihite 4 White Brown White Brown Brown hite O wD ONEA M lt lt 568 B Diagram 1 Skin off the cable jacket approximately 1 or slightly more 2 Un twist each pair and straighten each wire between the fingers 3 Place the wires in the order of one of the two diagrams shown above 568B or 5684 Bring all of the wires together until they touch 4 At this point recheck the wiring sequence with the diagram 5 Optional Make a mark on the wires at 1 2 from the end of the cable jacket 6 Hold the grouped and sorted wires together tightly between the thumb and the forefinger 7 Cut all of the wires at a perfect 90 degree angle from the cable at 1 2 from the end of the cable jacket This is a very critical step If the wires are not cut straight they may not all make contact We suggest using a pair of scissors for this purpose 7B Conductors should be at a straight 90 degree angle and be 1 2 long prior to insertion into the connector 568 A Wiring White Blue Bluefihite White Green Green White White Orange OrangefWhite White Brown Brown White 1 White Blue 2 White Green 3 White Orange 4 White Brown lt lt 568 A Diagram 8 Insert the wires into the connector pins f
2. 3 Disconnect the Power Supply cable from the CPU board Service Manual for the GT1100 Lottery Terminal 7 13 On the back of the terminal remove the three 3 screws on the rear of the terminal that secure the Power Supply to the back of the chassis 5 Remove the one 1 screw that secures the Power Supply to the bottom of the chassis 6 Remove the Power Supply from the tray 7 Remove the two 2 screws that secure the Riser Board to the side of the terminal GTECH Technical Training and Support Services Disassembly 8 Lift the riser board carefully from the CPU board 9 Remove 6 six stand offs using a 3 16 socket nut driver Qo am m ae oe 10 Remove the four 4 screws that secure the CPU board to the bottom of the chassis 11 Install a new CPU board by following these instructions in reverse Service Manual for the GT1100 Lottery Terminal 7 15 Swapping the Compact Flash and SDRAM 1 Remove the three 3 screws on the top of the CPU tray The CPU tray is installed to the terminal chassis via a docking connector To remove it from the chassis grasp the handle and pull the tray out until the docking connector has disengaged Slide the Compact Flash in the direction of the arrow using your thumb and slightly pressing and pushing in the direction of the arrow GTECH
3. 5 Tilt the touchscreen up and away from the terminal no need to remove it 6 Loosen the two 2 screws one 1 on each side that secure the SCSI cable connector and the touchscreen cable to the terminal Slide the touchscreen cable up and off of the assembly to remove it Service Manual for the GT1100 Lottery Terminal 7 23 7 Turn the terminal so that you are looking at the back of it You need to remove the panel that is on the right side of the terminal indicated in photo 8 Remove the two 2 screws from the LCD bracket 7 24 GTECH Technical Training and Support Services Disassembly 9 There are four 4 screws that secure the side panel to the terminal enclosure Remove the three 3 screws from the inside right panel 10 Turn the terminal onto its right side and remove the fourth 4th screw from the inside of the side panel Service Manual for the GT1100 Lottery Terminal 7 25 11 Turn the terminal back up onto its base and remove the right side panel 12 Turn the panel on its side either one and locate the four 4 black rubber feet on the bottom of the terminal 13 Gently pry the rubber feet off of the bottom of the terminal to reveal the four 4 screws underneath them 1 2 3 4 14 Remove these four 4 screws 15 Remove the two 2 screws in between 5 6 16 Remove the two 2 set back scr
4. Rotate the coupon 90 degrees and touch the TRIGGER button The LED lights and a beep indicates that the coupon has been read 5 Continue in this manner rotating the coupon 90 degrees until TOTAL READS equals 6 When concluded TOTAL READS 6 FAULTS 0 REJECTS 0 MARK ERR READS 0 OCR READS 0 CURRENT MARKS 135 MISSED 0 EXTRA 0 OCR ERRORS 0 GTECH Technical Training and Support Services 6 Diagnostics TOTAL READS FAULTS 0 REJECTS 0 MARK ERR READS 0 OCR ERR READS 0 CURRENT MARKS 135 MISSED 0 EXTRA 0 OCR ERRORS 0 feof oa a we me Figure 5 2 GTECH Reader Coupon Test Screen 2 Press EXIT I2 of 5 Receipt Test 1 If you don t have 6 pre printed receipts print them now e Touch the PRINT RECEIPT button and an I2 of 5 ticket will print e Touch the PRINT RECEIPT button again and a Z code ticket will print Touch the PRINT RECEIPT button 10 more times and discard the z code tickets You should now have six I2 of 5 tickets Place 1 of the tickets on the camera platen with the bar code directly under the camera X LED light in the center of the ticket s bar code Touch the TRIGGER button a The LED lights and a beep noise will indicate that the barcode has been read b The GREEN bar on the bottom of the display represents a good read A RED bar represents a BAD read Touch the BASE LINE button to store this 1st barcode read Place the next ticket over the 1st and then touch the TRIGGER button
5. Service Manual for the GT1100 Lottery Terminal 7 3 Swapping the LCD Assembly Remove the back cover from the terminal Note that the terminal pictured has the CPU tray removed however it is NOT necessary to remove the CPU tray to perform this swap 2 Loosen the two 2 screws on the left of the LCD bracket 7 4 GTECH Technical Training and Support Services Disassembly 3 Tilt the LCD Assembly UP as far as possible to locate the two 2 screws on both sides of the assembly 4 Remove the two 2 screws that you just located on the both sides of the assembly 5 Slide the bracket and assembly out to disengage it from the assembly bracket Service Manual for the GT1100 Lottery Terminal 7 5 6 Lift up the LCD Assembly 7 Depress the RJ45 connection to remove 8 Loosen the two 2 screws on the sides of the SCSI docking connector 9 Slide the SCSI docking connector up and out to remove the LCD Assembly 7 6 GTECH Technical Training and Support Services Disassembly Swapping the Resistive Touchscreen 1 Follow the steps to Swap the See Swapping the LCD Assembly on page 7 4 LCD Assembly through Step 5 2 Remove the 4 screws on the back cover of the LCD Display cover 3 Disconnect the touchscreen connector RETT 4 Remove the 13 screws they conection i OM ND are not all visi
6. excessive interference with other devices likely to be found in a commercial environment This agency approval ensures that the device when connected to the telephone network will not harm the network or network personnel Flash Bank Bit Number Floppy Disk Drive Flat Flex Cable First in First out Flash Page Field Service Technician Grand Unified Boot Loader GTECH Universal Tracking System Hard Disk Drive Hertz Cycles per Second Integrated Circuit Identification Inches Institute of Printed Circuits Inches per Second Infrared Industry Standard Architecture International Standards Organization International Telecommunications Union formerly the CCITT Kilobyte Kilogram Local Area Network Liquid Crystal Display Loop Current Sense Light Emitting Diode Low Insertion Force ine Printer Low Voltage Differential Signal milli Amperes Memory Address Megabyte Micro controller Unit Service Manual for the GT1100 Lottery Terminal E iii MDP MIDI mm mm sec MMX ms MTBF MTTR ns NVRAM OCR OEM OH OM OS OTP PC PCB PCI PCMCIA PFD PIT PSTN PTC RAM RAP RDCLK RDL RI ROM RS232 RTS RxD SA SAW SCC SIMM SO DIMM SPDT SPGA SPKR E iv Modem Data Pump Musical Instrument Digital Interface Micrometer Millimeter per second Multimedia Extensions Millisecond Meantime Between Failures Mean Time to Replace Nanosecond Non volatile Random Access Memory Optical Character Recogn
7. Defective CPU LCD cable 1 Ensure system tray is seated a Check CPU connector b Check CPU to LCD cable c Replace parts as needed 2 Clean Touchscreen Under glass 3 Replace Touchscreen 4 Replace TS Controller PCB 5 Replace CPU LCD Cable Resistive Touchscreen 1 Corrupt Calibration File 1 Calibrate Resistive Not Responding Touchscreen Accurately 2 Defective Touchscreen 2 Replace Touchscreen 3 Defective LCD Interface 3 Replace LCD Interface Board Board 4 Replace CPU LCD Cable No LCD Display 1 System Tray not fully seated 1 Ensure system tray is seated White Screen Distorted Screen Lines through Screen Bad connection 2 Defective LCD 3 LCD Backlight Failure 4 Defective Inverter PCB 5 Defective Video Controller PCB a Check CPU connector b Check CPU to LCD cable c Replace parts as needed 2 Replace LCD 3 Replace LCD Backlight 4 Replace Inverter PCB 5 Replace Video Controller PCB Terminal will not reset from Power Switch Switch stays amber color Defective power switch Replace Power Switch Terminal powers down after Start up Power Switch stays amber color 1 Fail power switch 2 Defective CPU Board 3 Defective Processor 1 Replace Power Switch 2 Replace CPU Board 3 Replace Processor if applicable Service Manual for the GT1100 Lottery Terminal 8 5 Table 8 3 Booting Terminal Troublesho
8. FINSTALL Select FINSTALL to open up a dialog box asking if you want to enter this area At this time enter the following code 96100877 You should now be in the FINSTALL screen Make sure that the Update Key field is highlighted in red if not simply touch it to highlight it Touch SELECT A keyboard screen appears Enter the update key n74Isp3n NOTE The number letter combination n 7 4 1 letter 1 s p 3 n Touch SAVE To toggle options in Finstall use the SELECT button Highlight the Update Method box by touching it and change it to USB using the SELECT button Highlight the Update Type box by touching it and change it to APP using the SELECT button Highlight the USB Device box by touching it and change it to DS using the SELECT button Highlight the Filename box by touching it and touch SELECT to open a new screen Erase the current filename at the top by using the backspace lt Key Type app update then hit the SAVE button Touch the Diagnostics Version box located at the top of the Firmware Params screen You will see 4 buttons INSTALL CREATE COPY and PRINT Touch INSTALL and wait approximately 5 minutes The Update Status displays at the bottom of the screen When the download is complete the message Update Successful please reboot the terminal displays GTECH Technical Training and Support Services GTECH Disassembly As an RLT you will service the GT1100 disassemb
9. PRINT to print a receipt NOTE A printer MUST be connected to the terminal in order for a ticket to print Place the receipt on the 2D camera platen so that it is upright For a proper read ensure that it is placed on the camera platen with the bar code directly under the camera X LED light in the center of the ticket s bar code The GTECH Receipt Test Screen updates with an image of the receipt After the camera successfully captures an image of the receipt press the SAVE DATA then the BASE LINE button Continue replacing the receipt onto the camera platen until the TOTAL RECEIPT count at the bottom of the screen shows 10 good reads REJECTS and ERRORS should not increment the counter Press EXIT to end the test Service Manual for the GT1100 Lottery Terminal 5 21 Diagnostic Test Description Test Steps BARCODE TEST Use this test to verify that 1 Touch BARCODE TEST the 2D camera can 2 The GTECH Barcode Test Screen accurately read I2of5 displays barcodes 3 Either use a pre marked I2o0f5 barcode ticket mentioned in the requirements or press PRINT to print a ticket NOTE A printer MUST be connected to the terminal in order for a ticket to print 4 Place the ticket on the 2D camera platen so that it is upright For a proper read ensure that it is placed completely on the platen 5 The GTECH Barcode Test Screen updates with an image of the ticket 6 After the camera successful
10. Training and Support Services Disassembly Swapping the CPU Tray 1 Remove the three 3 screws on the top of the CPU tray 2 The CPU tray is installed to the terminal chassis via a docking connector To remove it from the chassis grasp the handle and pull the tray out until the docking connector has disengaged 3 Insert anew CPU tray into the terminal enclosure and ensure that the docking connector engages properly Service Manual for the GT1100 Lottery Terminal 7 11 Swapping the Fan in the CPU Tray 1 Remove the three 3 screws on the top of the CPU tray The CPU tray is installed to the terminal chassis via a docking connector To remove it from the chassis grasp the handle and pull the tray out until the docking connector has disengaged Remove the two screws that secure the fan to the tray Remove the fan assembly connector 5 Remove the fan from the tray 6 Reverse the previous steps to install a new fan GTECH Technical Training and Support Services Disassembly Swapping the CPU Board Caution Prior to swapping the CPU board power down the terminal 1 Remove the three 3 screws on the top of the CPU tray 2 The CPU tray is installed to the terminal chassis via a docking connector To remove it from the chassis grasp the handle and pull the tray out until the docking connector has disengaged
11. a single static shielding bag only if they are mechanically separated with conductive or anti static foam No movement between assemblies can occur AS a priority Circuit Card Assemblies must be transported in slotted conductive totes with dividers spaced for tight capture If boards are very short anti static bubble wrap or anti static foam is used to prevent movement from slotting during handling When conductive totes dividers are not available static shielding bags protect Circuit Card Assemblies Separation of Circuit Card Assemblies by means of anti static bubble or thin polyethylene foam sheeting is required Fragile parts must be cushioned from one board to another and no puncturing of ESD protection is allowed All IC s must be placed in anti static tube holders that are cut to size then placed in static shielding bags for transit in kit or sales orders Shielding bags must be fully closed and sealed Static shielding bags may be replaced by conductive DIP tube shippers or bin boxes IC s that will not fit an IC tube must be placed in conductive foam All IC legs are inserted in foam without deforming then placed in static shielding bags for transport in kit or sales orders Shielding bags must be carefully closed and sealed properly IC s must not be placed loose in bags Parts which mark or scratch easily must use supplier packaging or must be separated by thin foam polybag material or corrugated in a simi
12. applied using the front power button There is no need to power off using the AC Switch unless swapping subassemblies the need to reboot peripherals or unless specifically indicated Figure 2 4 Rear Power Switch Service Manual for the GT1100 Lottery Terminal 2 5 Retailer Sign On The Sign On procedure below is for illustrative purposes and may not match the exact procedure for your terminal 1 After the terminal has powered on and the application has successfully loaded the Main Menu will display 2 Ask the retailer to enter their Agent Number and Password Note that the use of an agent number is site dependent 2 6 GTECH Technical Training and Support Services Installation Proper Use of the 2D Camera General Tips The camera sees everything that is placed under it when it captures an image Instruct the retailer to be sure to keep the area under the camera head clean and free of unwanted objects Retailers should keep the space around the terminal is clear and dust the tray often Playslips To insure a proper read place the playslip on the platen about 11 inches under the camera head inside the laser aiming pattern Verify that the four alignment marks on each corner of the playslip are on the terminal tray under the camera The alignment marks on playslips vary by site and may appear as round circles or arrows Service Manual for the GT1100 Lottery Terminal 2 7 Tickets Onl
13. connected to the telephone line Excessive REN s on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determine by the total REN s contact the telephone company to determine the maximum REN for the calling area For Digital Data Services DDS modems use Facility Interface Codes 04DU5 24 04DU5 48 04DU5 96 04DU5 19 and Service Order Code 6 0F If the terminal equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC is you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service Service Manual for the GT1100 Lottery Terminal D iii If trouble is experienced with this equipment please contact the following for repair and or warranty information GTECH Corporation 55 Technology Way West Greenwic
14. lottery terminal at the screening facility Prior to performing the troubleshooting steps in this chapter perform the following steps e Inspect the terminal for any physical damage debris or disconnected loose cables e Perform a Power Cycle Reset of the terminal by powering down waiting 5 seconds and then reapply power e Use terminal diagnostics for the component you are troubleshooting to further diagnose the problem this chapter assumes that diagnostic testing has been performed prior to performing the steps that follow A Terminal with communication related symptoms is a special case If Extended Diagnostics does not reveal any problems the screening facility may have the ability to duplicate the site s communication environment in an effort to replicate the symptom If the symptom can not be replicated label the terminal appropriately and return it to field If this occurs a second time send the CPU and the modem to the Central Repair Facility CRF Service Manual for the GT1100 Lottery Terminal 8 1 Troubleshooting EXAMPLE 4 ote These steps are a general guideline for RLTs to follow in the event of a specific fault After each step the terminal module should be checked to determine whether or not the step cleared the fault If the fault is not cleared with the first step the next step is performed in an attempt to clear the fault on the terminal Once the source of the problem is identified and should be se
15. may only be connected to a grounded power outlet e Ensure that the power outlet to which the terminal is being connected is freely accessible e Always grip the cable plugs to remove them from outlet never pull the power or data cables from the sockets by the cables e Lay leads and cables so that no one can stand on or trip over them Service Manual for the GT1100 Lottery Terminal D i e Data transmission lines must not be connected or disconnected during a thunderstorm e Ensure that no objects e g jewelry paper clips etc are allowed to drop inside the terminal e In the case of an emergency e g damaged housing operating elements or power cable entry of moisture or objects switch off the terminal pull out the power cable and contact the responsible customer support department e Repairs or modifications to the terminal may only be carried out by qualified trained personnel e Unauthorized opening of the terminal and repairs may result in considerable danger as well as jeopardize the warranty coverage Radio Interference FCC This equipment has been tested and found to comply with the limits for a Class A digital device persuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in
16. official product specification information or as legally binding promises of product performance Each chapter also has a revision level since chapters may be edited before new manuals are published If you believe your manual is out of date contact GTECH Technical Training and Support Services to obtain the latest edition level GTECH Technical Training and Support Services 401 392 7961 or ttssdocs gtech com To suggest or request updates to this manual please contact your Field Services Engineering FSE Representative or TTSS by email at Field Services Engineering or ttssdocs gtech com GTECH Technical Training and Support Services Table of Contents GTECH Revision History Chapter 1 Introduction Terminal Overview vinccscarccanienankdenadencss 1 2 Terminal Components ss ssseessseesesesessseeessseessessese 1 3 CPU Tray raanei a a a e 1 3 2D CAMEL se22sishaicadasbodadasdescaeanasisbaasaedeeddsuaieseaisineadeass 1 5 Power Button and Power LED Indicator 1 6 Electrical DeScription eeceeeeeeseeeseeeeeeeeeeeenaeeees 1 7 TE A Sse iia li c5c scca eee eer eee 1 9 Agent Display Touchscreen 1 9 PD ie CIN ICAL IONS cs ccvarestdadeece en sexaeaceneregaeaeemeaeesueieiee 1 9 PTA E E E 1 10 Chapter 2 Installation Terminal PISCEni Gil sss svaszascnacs spsonvsaussssatsaniavsletasacanses 2 2 Dimensiot S sciencie s 2 3 Terminal Connections sg5scsaaneciiaccsevocecestssrateeusehceiwenss 2 4 Apply POW B
17. power is ON if it is Amber Yellow the terminal is in Stand by mode and you must press the front power button to turn on the terminal POWER AFTER REPAIR After repair follow the power up instructions in Step 5 above Figure 4 1 GT1100 Rear Power Switch 4 2 GTECH Technical Training and Support Services Operation Terminal Function Buttons Table 4 1 Retailer Application Function Buttons on GT1100 Button Function Sign On Signs on to the terminal Sign Off Signs off of the terminal Help Accesses the GT1100 Help Menu Context Help Touch Context Help followed by a specific function for help with that function Pause Lock Places the terminal in Pause Lock mode The retailer password must be re entered to unlock the terminal Stop Break Stop or interrupts transactions that are processing multiple tickets Online Functions Accesses Online Ticket Functions menu Services Accesses Mail Language and News functions Reprint Accesses Reprint menu Settings Special Functions Accesses Terminal Settings menu Total Displays the net amount of terminal transactions sales validations and cancels This button only appears after transactions have been made Service Manual for the GT1100 Lottery Terminal 4 3 Getting Help Help is available for the retailer through a variety of tools 4 4 General Help provid
18. up the terminal design include e Terminal Chassis with SCSI Cable The GT11100 terminal chassis is equipped with a SCSI cable that allows for the terminal tray to easily e Resistive Touchscreen LCD Assembly Provides a touchscreen interface for the retailer which is also designed to facilitate service and replacement e CPU Tray Encloses the controller board and is located in the rear of the terminal for easy access to external port connections for service and repair e 2D Camera The 2D Camera combines the functions of the playslip reader and barcode reader into a single device CPU Tray In addition to housing the motherboard the CPU Tray Assembly consists of the AC universal power supply and cooling system fan CPU Board The Controller Board is a Mini ITX and supports the Intel Atom N270 processor The low power Intel processor 1 6GHz with 512K L2 cache ATOM Single Core N270 is soldered directly to the board The board includes an Intel Graphics and Memory Controller Hub Chipset one 1 200 pin SO DIMM DDR2 SDRAM socket Compact Flash socket and PCI expansion to support two PCI slots and one PCle slot via riser card The Intel 945GSE chipset Graphics Memory Controller Hub GMCH component integrates a 533 MHz processor system bus controller integrated graphics controller interface a 400 and 533 MHz DDR2 SDRAM controller and a high speed accelerated hub architecture interface for communication with the ICH7 The ICH7
19. AC power switch on the back of the terminal or the AC line glitches at power up twice in less than two seconds The standby state is indicated by a yellow amber LED in the power button To avoid causing this situation do not turn off the power switch on the back of the terminal within less than two seconds of turning it on To recover from this situation press the power button on the front of the LCD where the yellow amber LED is located The LED will change color to green and the terminal will power up into its normal state Sound No sound from the terminal 1 Check the application if applicable and verify the volume level 2 Swap the LCD assembly 3 Swap the CPU tray 4 Swap the terminal Communications No Communications 1 Check the LAN cable connection 2 Check the ethernet connection for a green light 3 Swap the CPU Tray 4 Swap the CPU board No Peripheral 1 Swap the CPU Tray Communication Ticket Scan 2 Swap the CPU board ITVM etc Prior to performing these steps perform the troubleshooting steps for the peripheral and isolate the problem to the port Service Manual for the GT1100 Lottery Terminal 8 3 Table 8 1 General Troubleshooting Continued Assembly Problem FST Action Terminal Load Terminal Resets 1 Swap the SDRAM see page 7 16 2 Swap the CF see page 7 16 3 Swap the daughter boards on the Riser s
20. ESD however intermittent failures are the most common result of ESD The device becomes temperature sensitive input thresholds shift output levels and drive ability degrade etc Increased failure rates are also typical Normal stresses such as temperature swings power surges or another zap could permanently disable a device previously exposed to ESD even if no symptoms existed from the first exposure Common False Assumptions Concerning ESD e MYTH Only MOS devices are ESD sensitive FACT All semiconductor materials are sensitive to ESD Some devices are just more sensitive than others e MYTH A component cannot be damaged once it is installed in a board FACT It may be even more susceptible to induced fields due to the antenna effect of the etch or wire connected to it e MYTH If the device works after I replaced it I got lucky and did not damage it FACT Most failures are not catastrophic and only reveal themselves as intermittent or latent failures e MYTH A grounded metal table top is a good anti static work surface FACT A much better way to dissipate electrostatic fields is to use an anti static mat and a 1 Megohm discharge current limiting resistor connected to earth ground so that the charge is drained in a controlled manner Service Manual for the GT1100 Lottery Terminal A iii MYTH Wrist straps present a personal shock hazard when working on live circuits because they ground your body FACT As long as
21. R X XXXXX gt MENU CPU BOARD READER PERIPHERALS TOUCH SCREEN EEMI _ ss Figure 5 3 Extended Diagnostics Menu The following table lists and explains each menu item in the EXTENDED DIAG MENU Service Manual for the GT1100 Lottery Terminal 5 17 Table 5 1 Extended Diags Options Extended Diag Option Test Description CPU BOARD Disks Tests the terminal CF and Hard Disk MENU Drive if applicable Verify passed Display Control Tests the display backlight LVDS for Terminal Tests the Low Voltage Differential Signal for the terminal Keyboard Tests the functionality of an optional keyboard attached to the terminal Backlight Test Tests the backlight on the touch screen Verify passed Loopback Tests each individual loopback port as selected e COMI 485 e COM2 232 Verify passed Sound Tests the terminal sound via three types of sound as selected e Beep e Click e Play Tune Verify passed Temperature Displays the current temperature and verifies that it does not exceed the maximum allowed READER MENU Camera Info Verifies the functionality of the GTECH 2D Camera firmware FPGA and Serial ID numbers Camera reset Performs a soft reset of the camera 5 18 GTECH Technical Training and Support Services Diagnostics Table 5 1 Extended Diags Options Extended Diag Option Test Description READER MENU cont
22. T PEFORMED COUPONS 6 Reads 6 Faults 0 Decode Rejects 0 Mark Errors 0 OCR Errors 0 BARCODES 6 Reads 6 Faults 0 Rejects 0 Errors 0 Accutherm ULTRA SUCCESS etho Qualify NOT DONE eth1 Qualify NOT DONE KEYBOARD Qualify OBT NOT DONE DISPLAYCTL Qualify OBT Passed USB A Qualify OBT NOT DONE USB B Qualify OBT NOT DONE USB C Qualify OBT NOT DONE USB A Qualify Test SUCCESS USB B Qualify Test SUCCESS USB C Qualify Test SUCCESS Press EXIT when the testing is complete Service Manual for the GT1100 Lottery Terminal Clear All Results Pome Verify all applicable tests have passed been performed Print the results by touching the MENU UP PRINT button if required Select Clear All Results when done Press Accept to confirm the results You have now completed the GT1100 System test Disconnecting the System 1 MAW PWN Press the Terminal Touch screen On Off Switch in for about 7 seconds to power terminal off Set the Power Strip Power Switch to the OFF position Remove the Rear Panel Loopbacks from the Terminal Disconnect all cables from the Terminal Disconnect the rest of the System Remove the Paper Roll from the Printer Re package all Components and accessories as necessary Paperwork After completing the Qualify OBT tests report all defects along with the defective components serial numbers as well as the number of total units tested to dave santos gtech com weekly so that timely corrective acti
23. TECHNOLOGY TRAINING amp SUPPORT SERVICES GTECH S p A 10 Memorial Boulevard rovidence Rhode Island 02903 Service Manual for the GT1100 Lottery Terminal 2 IMI 003 05 VEKA 4 Os E 2 GTECH Copyright Windows is a registered trademark of Microsoft Corporation in the United States and other countries All other trademarks in this document are owned by or licensed to GTECH S p A or Spielo International Canada ULC and are registered or pending registration in the United States and other countries This document is the property of GTECH S p A Providence RI and Spielo International Canada ULC It contains confidential and trade secret information This document including all information within it may not be used transferred reproduced published or disclosed in whole or in part directly or indirectly except as expressly authorized by an officer of GTECH S p A pursuant to written agreement Copyright 2015 GTECH S p A and Spielo International Canada ULC All rights reserved GTECH Revision History This document describing the GT1100 has a revision number Each time this document is updated the document revision number is updated The number below represents the current revision of this manual 2 IMI 003 0 Service Manual for the GT1100 Lottery Terminal For future documentation revisions the last two digits of the number above will increment by 1 for example when revision 01 is revised the la
24. Technical Training and Support Services Disassembly 4 Push outward on the metal clips at the same time to release the board The SDRAM will lean in the direction of the blue arrow Remove the SDRAM 5 When reinstalling be sure to install at the same angle as it was removed Be sure to seat it firmly before pushing it up into the upright locking position Service Manual for the GT1100 Lottery Terminal 7 17 Swapping the Riser Board 1 Remove the three 3 screws on the top of the CPU tray The CPU tray is installed to the terminal chassis via a docking connector To remove it from the chassis grasp the handle and pull the tray out until the docking connector has disengaged Remove the two 2 screws that secure the Riser Board to the side of the terminal GTECH Technical Training and Support Services Disassembly 4 Unplug the riser board from its connector on the CPU board 5 Install a new Riser board by following these instructions in reverse Service Manual for the GT1100 Lottery Terminal 7 19 Swapping the Power Supply Caution Wy Prior to swapping the Power Supply power down the terminal 1 Remove the three 3 screws on the top of the CPU tray 2 The CPU tray is installed to the terminal chassis via a docking connector To remove it from the chassis grasp the handle and pull the tray out until the docking con
25. The LED lights and a beep indicates that the barcode has been read Service Manual for the GT1100 Lottery Terminal 5 13 NOTE Do NOT rotate tickets 90 degrees 6 Continue in this manner 5 more times When concluded TOTAL READS 6 FAULTS 0 REJECTS 0 ERROR READS 0 CURRENT ERRORS 0 TOTAL ERRORS 0 must be displayed 7 Remove the 6 tickets from the Camera platen 8 Touch the EXIT button Printer Test An I2 of 5 Receipt and an OCR Receipt are printed Verify print quality is acceptable Ethernet Qual test 0 Press EXIT Ethernet Qual test 1 Press EXIT Keyboard Test Press EXIT USB Ping Test Verify Success if loopbacks are in place Qualification Results Screen Verify that the following is displayed CPU CPU ROM XXXX CPU SERIAL ID XXXXXXXXKXXXX RELEASE ID BUILD XX RAM SIZE 1025980 K CF Card 1048190976 Bytes Storage Device 1 2000683008 Bytes TOUCHSCREEN eGalax Inc USB Touch Controller ETHO IP ADDR 156 24 15 27 ETH1 IP ADDR 156 24 16 27 GTECH Technical Training and Support Services Diagnostics PERIPHERALS PRINTER ACCUTHERM ULTRA FIRM ID 1 62 SERIAL ID DQAEP2No 131 READER 2D CAMERA DAEMON GRDMN1 38 DRIVER GRDRV1 26 BOOT LOADER BOOT_0 8 APP DEF_2 25 IPF DCAM_1 8 SYMBOL CBRPKACC SERIAL ID 012A04A711000095 TEST RESULTS CF Qualify OBT SUCCESS Com 1 485 Qualify OBT Passed Com 2 232 Qualify OBT Passed Sound Qualify OBT PEFORMED Touch Screen OBT PEFORMED 2D Camera Qualify OB
26. Ticket Platen 2D Camera Figure 1 1 The GT 1100 Lottery Terminal Service Manual for the GT1100 Lottery Terminal 1 1 Terminal Overview The GT1100 terminal includes the following components 2D Camera LCD Assembly e 2 1 5w Speakers for Audio e 5 Wire AccuTouch Resistive Touchscreen e Diagonal Display 800 x 600 pixels with 12 1 30 7cm Modular construction Mother Board GT1100 ATOM N270 CNTLR BD e Processor Intel Mobile Processor Atom N270 1 6GHz e DDR2 SDRAM 1GB e 1 GB Compact Flash e 1 RS485 Serial e 4 USB 2 0 Ports e 1 DVI I for DVI VGA and HDMI e 1RS232 Serial e 1 PS 2 keyboard mouse Port e 1 Audio Port e 2LAN ports External Printer Component Accutherm Ultra USB POWER NOTE It s possible to cause the terminal to power up into standby state if you cycle either the AC power switch on the back of the terminal or the AC line glitches at power up twice in less than two seconds The standby state is indicated by a yellow amber LED in the power button To avoid causing this situation do not turn off the power switch on the back of the terminal within less than two seconds of turning it on To recover from this situation press the power button on the front of the LCD where the yellow amber LED is located The LED will change to green and the terminal will power up to its normal state GTECH Technical Training and Support Services Introduction Terminal Components The components that make
27. U irasra a a 2 5 Retailer Sion Onein enen an RN 2 6 Proper Use of the 2D Camera sict cp edeosecdedcnosedeaeanteds 2 7 General TipSissesisiiseiiissisiis becccacheevestecdeetdligeeueia dice 2 7 Plays lips esenee iesene rie 2 7 Tickets Online and Instant Barcodes 0000000 2 8 Loading Paper oecaccsseeneteass a EOR 2 9 TOC ii Chapter 3 Configuration Chapter 4 Operation Touchscreen Resistive a tuceiiaters ep esecconnnsvaatayeease 4 1 Powering the Terminal 2 tssc ciccigsc ce ccesesive ced schevcaduaiecctess 4 2 Terminal Function Buttons eee eeeeceeeeeneeeeeeens 4 3 Gettine FECT ia fs acesstahcasenik yank eiee iene dea E yeas naneees 4 4 Chapter 5 Diagnostics Diagnostics Procedure s232 14 oe ees 5 2 Required Equipment o 25 42sccicisceceasetoscccteaseasndaceeos 5 2 COnnECtioNS ossidi eae cee tees Rees 5 3 Set Upor scan ayn i ales Sevecisd duce Shed Leaeancesdeasnadnereantoneaneces 5 4 Test Preparation aciesisssdsacssastaaessenedecssaaeaderansdccteanes 5 4 Navigation ein n shee a E ES 5 5 Terminal Info Verification eeeseeeeseeeeeteeeeeee 5 8 select Quali VOB T ya oe eae 5 9 Touchscreen Calibration Resistive only 5 11 LOOP Tests insannin aiit 5 16 Extended Diag Sriego sione 5 17 Touchscreen Menu ONLY for Resistive Touchscreens ian a e us 5 26 Standalone Terminal Mode n 5 27 Making a Cross over Cable cceeseceeeseeeeeteeees 5 28 GTECH Technical Training and Sup
28. accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada European Union Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures GTECH Technical Training and Support Services Product Safety amp Approvals Telecom Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication line cord ote Attention Pour r duire les risques d incendie utiliser uniquement des conducterurs de t l communications 26 AWG au de section sup rleure Only for equipment bearing an FCC part 68 label This equipment complies with Part 68 of the FCC rules On the equipment is a label that contains among other information the FCC registration number and Ringer Equivalence Number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be
29. acing up 9 Push moderately hard to assure that all of the wires have reached the end of the connector Be sure that the cable jacket goes into the back of the connector by about 3 16 9 Place the connector into a crimp tool and squeeze hard so that the handle reaches it s full swing 10 Repeat the process on the other end For a straight through cable use the same wiring For a crossover cable wire one end 568A and the other end 568B 5 28 Ou oon HE GTECH Technical Training and Support Services GTECH Download This chapter describes the process for loading software and firmware into the GT1100 terminal using a USB Flash device Min Size 256M USB Flash Download is the only recommended method Service Manual for the GT1100 Lottery Terminal 6 1 Required Equipment The following equipment is required to perform the download procedure e GT1100 terminal printer and all associated cables e GT1100 Diagnostics e USB Flash Drive Min Size at least 256M that is loaded with the software firmware that you need to download to the terminal Setup In order for the diagnostics program and download procedure to run properly the required loopback plug must be installed before turning on the terminal The USB Flash device must be plugged into the USB port Figure 6 1 shows the location of the loopback plug and the USB flash device on the rear of the GT1100 Terminal Loopback Plug USB Loop
30. aining and Support Services Diagnostics Main Menu Option Description Utilities This option provides access to terminal utility options These include Set Parameters Video Test RGB EMC Loop Reset On Break DVT Show Versions Print Versions Clear NVRAM White Screen Touchscreen Init Watchdog Trigger Scan 485 Bus See page 5 26 for Utilities details Print Tracer Info The Print Tracer Info option is not used in the Field Pre Post Heat Tests The Pre Post Heat tests are only used by GTECH Manufacturing preceding and following terminal heat tests Service Manual for the GT1100 Lottery Terminal 5 7 Terminal Info Verification 5 8 This option displays the terminal CPU configuration This includes the CPU ROM ID CPU SERIAL ID RELEASE ID BUILD RAM size CF Card storage in bytes IP ADDRESSES and Firmware Revisions for connected peripherals 1 Select TERMINAL INFO from the MAIN MENU Verify the information displayed is the same as the configuration for your jurisdiction Press SELECT on the bottom left of the screen to go to the next screen At the conclusion of the TERMINAL INFO verification where you verify that the information displayed is the same as the configuration for your jurisdiction press SELECT PERIPHERALS PRINTER GT1100 DIAG 8 00 07 CPU CONFIGURATION gt CPU ROM CPU SERIAL ID RELEASE BUILD i 506188 K Card 1048198976 Byt
31. als are required in order to properly clean GT1100 terminals prior to sending it back into the field Table C 3 Cleaning Materials 91 Isopropyl Alcohol and 91 Alcohol Wipes All purpose Cleaner ammonia and vinegar free Glass Cleaner ammonia and vinegar free Vacuum Cleaner soft brush attachment ESD safe Clean lint free microfiber cloth Paper Towels Cotton Swabs Soft brush AUX232 Debug plug 75 008 1 03 Pre printed receipt from printer Pre printed test tickets that include I 2 OF 5 CODE barcodes These tickets should be printed from the printer to performing diagnostics GTECH Lotto Test Coupon 95 0246 04 Laptop PC and Ethernet Cross over cable for performing the ethernet test Service Manual for the GT1100 Lottery Terminal C iii GTECH Product Safety amp Approvals Safety Instructions e The terminal may only be installed by qualified trained personnel e Field Service Manuals and Retailer Reference Guides for the terminal are provided at the time of training e If the terminal was stored in a cold environment condensation can occur In order to prevent condensation wait for the terminal to acclimate to the temperature for 3 to 4 hours before opening the package e Verify that the terminal nominal voltage matches the voltage of the local line to which it is being installed e This terminal is equipped with a safety tested power cable and
32. ary AC outlet The power supply includes one cooling fan that is used for both power supply and system cooling purposes Electrical Description The various DC voltages used by the controller board can be monitored 5V DC input is also used by the voltage monitor circuit to initiate a reset during brownout before data corruption can occur The board includes a watchdog timer which can be used by software to initiate a reset in the event of a software fault or hang Operating Voltages Input Voltages AC Line Input 90 264 Vac rms single phase 47 63 Hz universal input Rating label to specify 100 120 200 240V 60 50Hz AC Line Output Outlet marking to indicate 100 120 200 240V 3A MAX Typical operating AC power is lt 0 4A at 110 Volts when 2nd video daughter card installed and no PCI expansion cards installed Weight base configuration Total weight is approximately 27 Ib 12 25 kg Service Manual for the GT1100 Lottery Terminal 1 7 KB amp MS Ce ee mouse TVOUT One Mim DIN 7 connector that can support one composite TV one component TV or one S Video TV One DVI Right Angle Type TH 1 905mm 075 Pitch 29 COM1 Black One9 pin Female D Sub support GTECH propnetary RS 485 LAN amp USB 0 1 blinking ial One 35mm jack Figure 1 2 Rear Access Ports 68 Pin VHDCI LVDS USB Ports x 3 LCD Backlight Supports both Toshiba CCFL and AUO LED Speaker DDR2 SATA Two 7 pin Serial ATA conn
33. autions Precautionary Practices Minimize handling of components Keep parts in static dissipative packaging until ready for use Use ESD protective containers for handling and transporting small components Handle IC s by the body not the leads Do not slide static sensitive devices over any surface Eliminate static generators from your work area for example plastic vinyl styrofoam etc Use a static free workstation whenever handling parts in the office in the field or anywhere Recommended Handling Example A typical scenario for a technician at a bench to properly retrieve parts from a stock area is as follows NOTE You the technician are seated at a bench connected to electrical ground via a wrist strap The bench surface has a clean grounded static dissipative bench mat connected to earth ground All tools are conductive When rising from the bench to retrieve a PCB for example disconnect the wrist strap Proceed to the storage location and back to the bench keeping the board in the existing closed static dissipative packaging Re attach the wrist strap remove the board from the bag and install it in the terminal which is sitting on the static dissipative mat After leaving and returning to the static dissipative area always reconnect to a static wrist strap connected to electrical ground before touching any static sensitive parts Service Manual for the GT1100 Lottery Terminal A v Pr
34. back Figure 6 1 GT1100 USB Download Setup When the terminal has been properly setup for diagnostic testing as defined in the previous section the GT1100 diagnostics program begins running when the terminal is powered up First it executes an initialization routine and gathers various information regarding the current state of the terminal Then after a few seconds the Diagnostics Main Menu displays on the agent display 6 2 GTECH Technical Training and Support Services Download Loading the Firmware 1 MINN amp 11 ote 12 13 14 15 16 17 18 19 20 21 Ensure that the terminal is properly setup for diagnostics See Figure 6 1 Power up the terminal Some sites may have a password for entering diagnostics mode If your site requires a password enter it now If you do not know your password contact your Supervisor From the Diagnostics main menu select UTILITIES From the Utilities menu select SET PARAMETERS From the Parameters Menu select FIRMWARE PARAMETERS From the Firmware Parameters Menu select FINSTALL Select FINSTALL to open up a dialog box asking if you want to enter this area At this time enter the following code 96100877 You should now be in the FINSTALL screen Make sure that the Update Key field is highlighted in red if not simply touch it to highlight it Touch SELECT A keyboard screen appears Enter the update key 0e5f28k8 NOTE The number letter comb
35. ble in this picture that hold the display and front bezel together NOTE The 5 screws on the bottom are longer than the others Service Manual for the GT1100 Lottery Terminal 7 7 5 Then you carefully open like a book to access the touchscreen Lift display from the bezel carefully the power button is still connected to front bezel When reassembling insert and start the screws in the corners first to be sure all holes line up properly Then proceed with the remaining screws Tighten only after all screws are in place 7 8 GTECH Technical Training and Support Services Disassembly Swapping the Camera Assembly 1 Disconnect the RJ45 connector 2 Remove the two screws one on each side 3 Remove the camera assembly 4 Replace the camera assembly by reversing the previous steps Service Manual for the GT1100 Lottery Terminal 7 9 Disassembling the Camera Assembly 1 Remove the 4 screws from the cover as shown white circles To remove the board remove 4 stand offs green circles then disconnect the 2 LED connectors red circles Disconnect the data ribbon cable from camera unit by carefully unlocking the ZIF connector brown circles There are 2 more screws to remove on each of the LEDs 5 Reassemble the camera assembly by reversing the previous steps GTECH Technical
36. ced on all P GTECH hardware products and peripherals require properly grounded I Ni installations of GTECH hardware products and peripherals For a baseline GT1100 Installation the following equipment is necessary e GT1100 Terminal and associated cables e Printer Assembly GTECH 53 1824 01E and associated cables e Roll of Paper for the Printer Service Manual for the GT1100 Lottery Terminal 2 1 Terminal Placement 2 2 The location in which the terminal will be installed is typically determined prior to the day of installation it is important to take the following information into consideration prior to installation The GT1100 terminal may be placed on a counter with no side access or ventilation space required as all retailer interaction takes place on the front of the machine However enough space around the machine for hand and tool access for service should be allotted at the rear of the terminal GTECH Technical Training and Support Services Installation Dimensions The following are the mechanical descriptions of the terminal which should be taken into consideration Overall dimensions are illustrated on the following page POWER SWITCH AND POWER LED Figure 2 1 GT1100 Terminal Overall Dimensions For locations in which the terminal and printer are to be installed in a recessed counter Counter Pocket refer to the following dimensions Figure 2 2 GT1100 Terminal Overall Dimensions Se
37. cket is placed under the camera and is properly positioned in the field of view the camera captures and processes the image and the image data is sent to the CPU The camera laser is designed to read the top image You can place playslips or tickets over each other or remove them from the top of a stack of playslips or tickets The camera is comprised of three basic elements the image engine the sensor the optics and illumination the engine control and barcode decoding and the playslip decoding engine The Image engine acquires an image and passes it on to the barcode decoding engine and the playslip decoding engine for processing Once the information has been decoded the playslip engine sends it on to the terminal via the USB 2 0 port for further processing The camera supports the following symbologies e UPC EAN e Interleaved 2 of 5 e Code 39 e Code 128 PDF417 The camera controller board provides the drive output for the following functions e Image capture illumination LED board e Motion detect illumination LED board e Red LED indicator e Piezo electric beeper e LED beacon Service Manual for the GT1100 Lottery Terminal 1 5 A laser aiming device projects a bright red pattern onto the platen to aid the user in aligning the playslip or ticket for optimal read performance The laser pattern is shown below and projects to the edges of the platen surface A red LED indicator provides a flash of red ligh
38. ctive matrix TFT LCD e Interface LVDS e SVGA 800 x 600 min e Luminance 220 cd m2 min e Contrast ratio 100 1 min e Viewing angles Horizontal 50 deg Vertical 30 deg e Backlight 50 000 hr min Service Manual for the GT1100 Lottery Terminal 1 9 Touchscreen e Resistive Audio e Two speakers 1 5w per speaker Ergonomics The GT1100 agent interface Display Touchscreen is ergonomically designed to ensure that the agent is provided with the maximum usability adjustments and functionality The user is simply able to push or pull the LCD assembly to adjust Printer The printer component of the GT1100 is one of GTECH s Accutherm printers the Accutherm Ultra It is a high speed thermal printer which is modularly designed for easy servicing Accutherm Ultra Standard features of the Accutherm Ultra include e Print speed 10 inches per second print speed maximum 254 mm e Multiple barcode printing capabilities e Uptoa7 5 inch 190 mm diameter paper roll e Long Life Ticket cutter e Standard variable length stacking module capable of handling from 2 75 to10 inch 70 to 254 mm length tickets e Black dot Top of Form and Anti Jam sensors USB Communications Interface 1 10 GTECH Technical Training and Support Services GTECH Installation This chapter describes the proper installation procedure for the GT1100 terminal outlets It is critical that this grounding requirement is enfor
39. cvastencendestqus A ii ESD Induced Failure Modes eeeeeeeseeeeeseeees A iii Typical Symptoms of ESD Damage A iii Common False Assumptions Concerning ESD A iii ESD Precautions Checklist cee eeeeeeeeeeeeeeeeee A iv GTECH Manufacturing Specification A vii PACKAGING sinsupi aariat A viii General Packaging Procedures ceseeeeeeeee A viii Appendix B Diagrams Terminal Architecture seeeseeeeeeenseeesseesseseesseesses B ii Block Dias rand oy aiestasducsstes ea n a tone dee ane B ii Appendix C Spare Parts and Tools Spare PartSscerme iann n a a a C ii Tools and Cleaning Materials 0 0 0 0 ceeeeeseeeeeteeees C ili Appendix D Product Safety amp Approvals Safety Instructions a sesso ce a a an D i Radio Interference sciiiicsiacdisesiadncisesanaauasaccedeoddacoaes D ii POU te eae ee er eee meee ry Ne ee E E D ii Industry Canada iiis 5 a dseaccisasepsstcasnaceeda soesauteaveranceses D ii E rop an UMoneeeren een na eae D ii TOC iv GTECH Technical Training and Support Services g Gs OP eer iret ete reser T ot ereere a A NT D iii Industry Ca ada eiee en a a a D iv Replaceable Batteries n nnsnsssesseeseesseesseeeesseessres D v Wireless Device Option ceeeeeseceesreeeeneeeenteeeenee D v Appendix E Acronyms amp Abbreviations TOC v GTECH Introduction LED Power Indicator LCD Assembly Power Button CPU Tray
40. d to 1 mWatt Direct Current Data Carrier Detect Data Communication Equipment Digital Service is a network service offered by AT amp T This is also an acronym for Digital Data Service Degrees Centigrade Design for Manufacturability and Assembly Dual In line Memory Module Direct Memory Access DiskOnChip dots per millimeter Digital Processing Board Dots per Inch Double Pole Single Throw Dynamic Random Access Memory Data Set Ready Data Terminal Equipment Data Terminal Ready Dual Universal Asynchronous Receiver Transmitter Engineering Change Orders Enhanced Capabilities Port Extended Data Out Electrically Erasable Programmable Read Only Memory Electronically Erasable Programmable Logic Device Electrical Fast Transients Enhanced Integrated Drive Electronics Extended Integrated Drive Electronics Electromagnetic Capability Electromagnetic Interference United States Environmental Protective Agency Electronically Programmable Logic Device Enhanced Parallel Port Erasable Programmable Read Only Memory GTECH Technical Training and Support Services ESD ETSI F FCC FCC Part 15 FCC Part 68 FBNK X FDD FFC FIFO FPG FST GRUB GUTS HDD LAN LCD LCS LED LIF LPTL LVDS mA MA MB MCU Acronyms amp Abbreviations Electrostatic Discharge European Telecommunications Standards Institute Fahrenheit Federal Communications Commission This agency approval ensures that the device does not cause
41. e Manual for the GT1100 Lottery Terminal E v
42. ectors Two 4 pin SATA power connectors DDR 300 pis DRT SOD socket One ATA100 interface by means of one Type 1 CF card 50 pm connector Fan One Spin connector for enclosure cooling Optoma Header 2 Figure 1 3 Internal Ports 1 8 GTECH Technical Training and Support Services Introduction LCD Assembly The LCD Assembly consists of the Display and the Touchscreen e Provides easy user interface with the terminal e Canuse finger only when activating anything on the touchscreen Note that for the Resistive Touchscreen you can use a finger or stylus when activating anything on the touch screen The touchscreen provides eight levels of brightness control adjusted via the software In addition the LCD assembly allows for viewing angle and ergonomic adjustment The user simply pushes or pulls the LCD assembly to adjust Agent Display Touchscreen The GT1100 Agent Display Touchscreen is designed to support the following agent interface requirements of a fully functioning lottery point of sale system The touch screen allows the product to be interactive by allowing the user to select options shown on the display by touching designated areas on the screen with their finger or stylus The agent interface provides viewing angle and ergonomic adjustment for the LCD panel Eight levels of brightness control off to full brightness is supported in software Specifications Display e Size 12 1 diagonal e A
43. ee page 7 18 4 Swap the CPU Tray 5 Swap the terminal Terminal will not load 1 Reset the terminal parameters to the correct install settings Contact your Supervisor or FSE for the correct settings 2 Swap the CPU Tray 3 Swap the terminal Touchscreen Unresponsive to 1 Clean the touchscreen especially touch or intermittent touch around the edges 2 Swap the LCD Assembly 3 Swap the CPU Tray 4 Swap the terminal LCD Display Black Screen 1 Check power by verifying if the CPU PS fan is operating 2 Check connections 3 Swap the LCD Assembly 4 Swap the CPU Tray 5 Swap the terminal Blemish Blotch 1 Swap the LCD Assembly 2 Swap the CPU Tray 3 Swap the terminal Blue Screen White Screen 1 Power the terminal at room temperature as cold terminals may display a blue screen 2 Swap the LCD Assembly 3 Swap the CPU Tray 4 Swap the terminal Software Error Message Software is corrupt reload the terminal Displayed software See Chapter 6 Download Vertical Lines 1 Swap the LCD Assembly 2 Swap the CPU Tray 3 Swap the terminal 8 4 GTECH Technical Training and Support Services Troubleshooting Table 8 2 Touchscreen LCD Troubleshooting Touchscreen LCD Symptom Root Cause Actions Touchscreen Not Responsive 1 System Tray not fully seated Bad connection 2 Dirty Touchscreen Under glass 3 Defective Touchscreen 4 Defective Touchscreen Controller PCB 5
44. er application loaded on the GT1100 terminal varies between lottery jurisdictions However many of the GT1100 function buttons remain the same mainly with slight wording changes These function buttons and instructions for some retailer tasks are on the following pages Again applications vary by site and these pages may not reflect the application in your jurisdiction A Retailer Training Course is available on the GTECH Learning System via the GTECH Intranet home page The course will give you an overview of the functions contained in this chapter and allow you to walk thorough simulations of the tasks If you have any questions regarding the course or how to access it contact Learning gtech com or call 401 392 7190 Touchscreen Resistive e Provides easy user interface with the terminal e Controller Touch screen Interface located inside the LCD chassis uses Resistive touchscreen technology e Resistive Use finger or stylus only when activating anything on the touchscreen Service Manual for the GT1100 Lottery Terminal 4 1 Powering the Terminal 1 Plug the Terminal into the wall outlet Plug in the Printer and the Terminal power supply cords 3 After all connections are made between the terminal and printer any associated peripherals and communications equipment 4 Power on the AC Power switch on the back of the terminal shown below 5 Locate the power button and LED on the front of the terminal If the LED is green
45. era CAMERA RESET Performs a soft reset of the From the menu select Camera Reset 2D Camera RAW IMAGING Use to verify 2D Camera Select RAW IMAGING functionality Place a test coupon on the camera platen while the LED light is ON You will hear a beep Press Full Size to Toggle between 1 4 size COUPON TEST Use to verify that the 2D 1 Touch COUPON TEST Camera is functioning and The GTECH Lotto Coupon Test detecting all of the marks on Screen displays the coupon 3 Place a pre marked coupon on the 2D camera platen so that it is NOTE upright For a proper read ensure Requires GTECH Lotto Test that it is placed completely on the Coupon 95 0246 04 platen 4 The GTECH Lotto Coupon Test Screen updates with an image of the coupon 5 After the camera successfully captures an image of the coupon press the BASE LINE button 6 Continue replacing the coupon onto the camera platen rotating the ticket 90 degrees each time until the TOTAL COUPON count at the bottom of the screen shows 10 good reads REJECTS and ERRORS should not increment the counter 7 Press EXIT to end the test 5 20 GTECH Technical Training and Support Services Diagnostics Diagnostic Test Description Test Steps RECEIPT TEST Use this test to verify that 1 2 the 2D camera can accurately read receipts Touch RECEIPT TEST The GTECH Receipt Test Screen displays Either use a pre marked receipt mentioned in the requirements or press
46. es TOUCHSCREEN Elo TouchSystens Inc Elo TouchSystens 2708 ETH IP ADDR 156 24 15 27 ETH IP ADDR 156 24 16 27 lt GI1100 DIAG 8007 MAIN MENU ACCUTHERA ULTRA a nt 2D CAMERA DAEMON DRIVER BOOT LOADER IPF YMBOL CBRPKAC IAL ID GTECH Technical Training and Support Services Diagnostics Select Qualify OBT The Qualify Terminal test is a test string that activates tests such as the CPU Test that only the operator observes on the Monitor to verify they pass Other tests prompt the operator to execute needed actions and also to verify that these tests pass The QUALIFY TERMINAL command performs all of the qualify tests listed individually on the menu in one complete test i e Qualify CPU Qualify Reader etc The other selections on this Menu allow you to test each module separately All tests executed using the QUALIFY TERMINAL command are performed in the same manner as selecting each menu item separately Note When you select QUALIFY TERMINAL there is a delay before the first test starts Do not touch the touchscreen until the touchscreen test displays on the screen CPU Tests e CF Compact Flash Test Verify this test passes e Com 1 Test Verify this tests passes e Com 2 Test Verify this tests passes e Sound Test e Press the Start stop button Tune plays e Press the Mute button Tune mutes e Press the Mute button again Tune un mutes plays e Press the Exit button Touc
47. es explanations for how to perform basic functions Context Sensitive Help is available from the terminal at all times and is provided specifically for a requested function For example if Help is desired for Signing On to the terminal simply touch the Context Help button and then touch the Sign On button The terminal will provide instructions for performing the Sign On function Video Help is provided for the Reader and Printer It provides short videos for unjamming the printer changing the paper and other such functions GTECH Technical Training and Support Services GTECH Diagnostics Diagnosing terminal problems can be accomplished in two ways e First the terminal itself contains internal diagnostics that automatically identify the configuration of the terminal and peripherals and isolates most of it s various capabilities and functions e Second the standalone terminal mode can be used to diagnose issues with the terminal See page 5 27 Both of these diagnostic tools assist in determining the status of a terminal Service Manual for the GT1100 Lottery Terminal 5 1 Diagnostics Procedure Required Equipment 5 2 ote To perform the GT1100 diagnostics you need the GT1100 Terminal Printer and all associated cables in addition to the following items e GT1100 Diagnostics V8 00 07 I or later e AUX232 Loopback plug 75 0081 03 and or e AUX485 Loopback plug 75 008 1 04 To perform OBT or to Qual
48. ews recessed toward the front end of the terminal A B 7 26 GTECH Technical Training and Support Services Disassembly 17 Remove the camera tray and bottom plate from the terminal 18 Remove the four 4 screws that hold the plate behind the camera tray to the terminal enclosure 19 Stand the terminal on its feet and remove the panel by pushing it out through the CPU tray opening 20 Disconnect the camera head cable and remove the two 2 screws that secure the camera head to the terminal 21 Remove the camera head and set aside Service Manual for the GT1100 Lottery Terminal 7 27 22 Remove the remaining nine 9 screws from the right side plate of the terminal 23 Locate the SCSI cable and cut the two 2 tie wraps that hold the cable to the terminal enclosure 24 Remove the single screw from the SCSI cable clamp 25 Snake the SCSI cable through the enclosure and push it over the sheet metal area 7 28 GTECH Technical Training and Support Services Disassembly 26 Locate the other end of the SCSI cable that is still in the enclosure Unscrew the thumbscrews to remove it 27 The SCSI cable will slide out of the enclosure Service Manual for the GT1100 Lottery Terminal 7 29 GTECH Troubleshooting The troubleshooting procedures in this section are a general guide on how to isolate possible faults in the GT1100
49. g any maintenance on the terminal and or printer Table 9 1 GT1100 Terminal PM Steps Module Required Maintenance Terminal 1 Clean the exterior of the terminal by wiping the case with a clean lint free cloth dampened with all purpose cleaner 2 Use a ESD safe vacuum soft brush attachment to clear the outside of the terminal of dust paper particles instant ticket latex and any other debris that may accumulate IMPORTANT Do not under any circumstances spray cleaners directly onto the CPU Tray or any component of the GT1100 terminal This may harm the electronic components 2D Camera Clean the lens with a dry microfiber cloth Touchscreen 1 Clean the touch screen glass with a window cleaner that does not contain vinegar or ammonia 2 Apply the glass cleaner to a clean lint free cloth and wipe the glass screen IMPORTANT Do not apply the glass cleaner directly to the screen 9 2 GTECH Technical Training and Support Services Preventive Maintenance Table 9 1 GT1100 Terminal PM Steps Module Required Maintenance CPU Tray 1 Remove the cable cover 2 Slide out the CPU tray to access the internal assembly 3 Vacuum using an ESD safe vacuum the internal components with an ESD safe soft brush attachment 4 With CPU tray still out briefly apply power and verify the operation of the internal CPU Power Supply fan The fan should spin freely without producing any worn bearing n
50. h RI 02817 Telephone 401 392 1000 If the trouble is causing harm to the telephone network the telephone company may request that you remove the equipment from the network until the problem is resolved GTECH Corporation must make any necessary repairs to modem portion of this equipment in order to maintain valid FCC registration Do not attempt to repair or service your modem return it to GTECH Corporation This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Industry Canada ote Only for equipment bearing an Industry Canada label The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situation
51. h Screen Test A series of numbered boxes 5 buttons appear randomly one at a time on the Touch Screen This test checks that the touch screen is calibrated correctly Perform the Touchscreen test by touching the numbered buttons 1 2 3 4 and 5 as they appear on the screen using Diagnostics Version 8 00 031 OR Service Manual for the GT1100 Lottery Terminal 5 9 Using Diagnostic Version 8 00 07 I A series of crosshairs appear randomly one at a time on the Touch Screen This test only checks that the touch screen is calibrated correctly Touch each crosshair once in the center when it appears to complete the test 5 10 GTECH Technical Training and Support Services Diagnostics Touchscreen Calibration Resistive only NOTE Calibration of the resistive touch screen will always have to be performed whenever firmware is installed or if the Compact Flash is changed IMPORTANT Nr No external monitor can be connected nor can there be an RCA PCI Adapter insert attached to the main CPU Board during calibration Select UTILITES from the Diagnostics Main Menu Select TOUCHSCREEN CALIBRATION INIT to erase the current calibration file that is stored on the Compact Flash UTILITIES MENU _ SS SET PARAMETERS VIDEO TEST RGB EMC LOOP RESET ON BREAK DVT SHOW VERSIONS PRINT VERSIONS CLEAR NVRAM WHITE SCREEN WATCHDOG TRIGGER SCAN 485 BUS TOUCHSCREEN CALIBRATION INIT Once the fi
52. ify the Terminal in addition to the above items the following items will be needed e DVI Ito VGA Adapter 21 2403 01E e 3 USB Loopbacks 75 0091 01E e RS232 Loopback plug 75 0081 03 and RS485 Loopback plug 75 008 1 04 make sure both ports have a Loopback plug inserted e 6 Generic Pre Marked GT1100 Test Coupons 95 0246 04 e 6 Pre Printed I 2 of 5 Tickets printed from the Printer e Ticket Stock for Printer 70 0037 15 e PC Laptop and cross over cable for the Ethernet Test instructions for making a cross over cable are found on page 5 28 if necessary Many PCs auto negotiate for TCP IP communications and in these cases a Straight through 568 B cable will work GTECH Technical Training and Support Services Connections Diagnostics To connect the System complete the following 1 Bo See bp Plug a power strip into a 220V 110V outlet Make sure the power switch is set to the OFF position Plug the 220V 110V Terminal Power cord into the power strip Plug the Printer power cord 32 1282 06E into the Terminal Power Supply Plug the other end of the Printer Power Cord 32 1282 06E into the Printer Connect the Printer USB Cable to the Printer Connect the other end of the USB Printer Cable into the port marked USB Install the 485 loopback 75 0081 04 into the RS485 port Install the 232 loopback 75 0081 03 into the RS232 port Install the 3 USB loopbacks 75 0091 01E in the USB ports 0 I
53. ination 0 zero e 5 f 2 8 k 8 Touch SAVE To toggle options in Finstall use the SELECT button Highlight the Update Method box by touching it and change it to USB using the SELECT button Highlight the Update Type box by touching it and change it to FW using the SELECT button Highlight the USB Device box by touching it and change it to DS using the SELECT button Highlight the Filename box by touching it and touch SELECT to open a new screen Erase the current filename at the top by using the backspace lt key Type in the new filename firmware update and touch SAVE Touch the Diagnostics Version box located at the top of the Firmware Params screen You will see 4 buttons INSTALL CREATE COPY and PRINT Touch INSTALL and wait for the Update Status to display on the bottom of the screen When the download is complete the message Update Successful please reboot the terminal will appear This process can take up to 15 minutes or more to complete Service Manual for the GT1100 Lottery Terminal 6 3 Loading the Application 1 HO UA M N 12 13 14 15 16 17 18 19 20 21 6 4 With the terminal powered off insert the Debug Plug and USB Flash Drive see Figure 6 1 Boot the terminal into Diagnostics From the main menu select UTILITIES From the Utilities menu select SET PARAMETERS From the Parameters Menu select FIRMWARE PARAMETERS From the Firmware Parameters Menu select
54. ine and Instant Barcodes 2 8 Lottery tickets online and instants with barcodes can be validated in the same manner but can be held between 4 and 11 inches under the camera head so that the cross hair in the aiming pattern appears over the barcode on the ticket or by placing them on the platen GTECH Technical Training and Support Services Installation Loading Paper Follow the instructions below to load a new roll of paper into the Accutherm Ultra printer Reference the photos that follow each step for the illustrated procedure 1 Press back on the gray cover latch button and raise the paper cover to the open position 2 Tear off the first layer of the paper roll Place the paper roll into the printer so that the paper unwinds from the bottom front 3 Leave a few inches of paper outside of the printer Service Manual for the GT1100 Lottery Terminal 2 9 2 10 4 Close the paper cover firmly so that it latches securely Paper will feed automatically to align itself and then the printer will automatically cut off the excess paper GTECH Technical Training and Support Services GTECH Configuration Terminal configuration is specific to the Wide Area Network WAN at your site If you should need configuration instructions for the GT1100 terminal contact your Supervisor or Technical Services Manager Service Manual for the GT1100 Lottery Terminal 3 1 GTECH Operation The retail
55. integrates an Ultra ATA 100 66 33 controller USB host controller that supports the USB 1 1 and USB 2 0 specification LPC interface FWH Flash BIOS interface controller PCI interface controller AC 97 digital controller and a Hub interface for communication with the GMCH The following list provides some of the key features of this Chipset e 533 MHz system bus delivers a high bandwidth connection between the processor and the platform e Integrated graphics utilizing Intel Gen 3 5 Integrated Graphics Engine e Three USB host controllers provide high performance peripherals with 480 Mbps of bandwidth while enabling support for up to 8 USB 2 0 ports Service Manual for the GT1100 Lottery Terminal 1 3 1 4 LCI provides flexible network solutions such as 10 100 Mbps Ethernet and 10 100 Mbps Ethernet with LAN manageability Dual Ultra ATA 100 controllers Ultra ATA 100 66 33 PCI 2 3 interface 4 PCI request grant pairs with support for 33 MHz operation Four PCI Express root ports supports PCI Express 1 0a Bus master IDE controller supports Ultra ATA 100 66 33 Enhanced DMA Controller Interrupt Controller and Timer Functions System Management Bus SMBus Specification Version 2 LPC DMA interface FWH interface support Wake on LAN GTECH Technical Training and Support Services Introduction 2D Camera The 2D Camera combines the functions of the playslip reader and barcode reader into a single device When a playslip or ti
56. inued Raw Imaging Insert a marked coupon and verify that the image displayed matches the coupon You may use the buttons on the screen to manipulate the image view Coupon Test See page for the GTECH Camera Coupon Test instructions Receipt Test Prints a ticket Update Camera Updates the Camera firmware via the network PERIPHERALS MENU Verifies the peripherals attached to the terminal Printer Performs printer functions USB Ports Ethernet Ethernet Test Tests the terminal Ethernet port Follow the Ethernet Test Instructions on page 5 14 and verify passed Note that you need to use a PC laptop and a cross over cable to perform the Ethernet test In certain circumstances it may be necessary for you to make a cross over cable Refer to page page 5 28 for instructions Ethernet Init Initializes the ethernet port TOUCHSCREEN MENU TEST Touch each of the buttons 1 5 or Crosshairs 5 as they are displayed on the screen to verify touchscreen functionality Service Manual for the GT1100 Lottery Terminal 2D Camera Select 2D Camera from the Peripherals Menu to test the functionality and the accuracy of the installed camera in reading tickets and receipts Diagnostic Test Description Test Steps CAMERA INFO Prints a ticket and displays To view information select Camera the same information on the Info Touchscreen about the 2D Cam
57. ition Original Equipment Manufactured Off Hook Open Architecture Modular Package Operating System One Time Programmable Personal Computer Printed Circuit Board Peripheral Communications Interface PC Memory Card International Association Power Fail Detect generated by power supply Paper in Throat Public Switched Telephone Network Positive Temperature Coefficient Type Fuse Random Access Memory Read After Print Receive Data Clock Remote Digital Loopback Ring Indicator Read Only Memory EIA RS232 Electrical Standard Request to Send Receive Data Stand Alone Surface Acoustic Wave Serial Communications Controller Single In Line Memory Module Small outline DIMM Single Pole Double Throw Staggered Pin Grid Array Speaker GTECH Technical Training and Support Services Acronyms amp Abbreviations SRAM Static Random Access Memory TDCLK Transmit Data Clock TFT Thin Film Transistor TTL Transistor Transistor Logic TUV Technischer Uberwachungs Verein TxD Transmit Data UART Universal Asynchronous Receiver Transmitter UL Underwriter s Laboratory USB Universal Serial Bus V Volt VAC Voltage Alternating Current VCC 5V Supply Voltage VDC Voltage Direct Current VFD Vacuum Fluorescent Display VGA Video Graphics Array Vpen Voltage Program Enable Vrms Voltage root means squared WAN Wide Area Network WE Western Electric XPB Transport Controller Board XTCLK External Transmit Clock ZIF Zero Insertion Force Servic
58. lar fashion to the original supplier packaging GTECH Technical Training and Support Services GTECH Diagrams The following page includes the block diagram for the GT1100 system Please contact FSE Engineering should you need additional information Service Manual for the GT1100 Lottery Terminal B i Terminal Architecture Block Diagram The illustrations below shows the block diagram of the GT1100 system Figure B 1 GT1100 System Block Diagram B ii GTECH Technical Training and Support Services GTECH Spare Parts and Tools This chapter lists all of the spare parts and tools for the GT1100 that may be needed when servicing the terminal in the field or at the RLT Facility during the warranty period NOTE At this time this Spare Parts List is generic please refer to your specific Bill Of Materials For any updates or questions contact FieldServiceEngineering GTECH COM The tables on the following pages call out the spare parts for the GT1100 terminal listed by component These parts are listed according to the description in the SAP system To get the appropriate GTECH part numbers for the spare parts for your site consult the Bill of Materials in SAP or contact Field Service Engineering Service Manual for the GT1100 Lottery Terminal C i Spare Parts Table C 1 GT1100 Spare Parts Generic Terminal 61 0610 01E GTECH Part SAP Description fro
59. le is erased power off terminal Power on terminal and the first task will be to calibrate the touchscreen in the following manner An arrow icon will appear on the touch screen upper left corner Touch each arrow icon one time and wait for the machine to respond Touch the center of each calibration crosshair Ba one time and wait for the machine to respond The machine will then show more calibration crosshairs lt p to touch Wait after each touch for the machine to respond After several of these calibration crosshairs are validated the touch screen will be calibrated and the machine will continue to boot into diagnostics BE VERY PRECISE using a stylus or pointing device if you miss any of the points you may depending on your firmware version have to REDO the entire process Service Manual for the GT1100 Lottery Terminal 5 11 Qualify 2D Camera 1 Place the pre marked GT1100 Coupon 95 0246 04 onto the 2D camera platen Make sure the coupon has been placed within the platen boundaries 2 2 Touch the TRIGGER button a The LED lights and a beep indicates that the coupon has been read b The GREEN bar on the bottom of the display represents a GOOD read A RED bar represents a BAD read Vo Figure 5 1 GTECH Reader Coupon Test Screen 1 Caution To avoid ticket read errors place the ticket against the rear wall and center it side to side 3 Touch the BASE LINE button to store this 1st coupon read 4
60. ly captures an image of the ticket press the BASE LINE button 7 Continue replacing the ticket onto the camera platen rotating the ticket 90 degrees each time until the TOTAL TICKET count at the bottom of the screen shows 10 good reads REJECTS and ERRORS should not increment the counter 8 Press EXIT to end the test UPDATE CAMERA NOT USED BY FSTs N A 5 22 GTECH Technical Training and Support Services Diagnostics Ethernet Use Ethernet to verify ethernet communications Note that you need to use a PC laptop and a cross over cable to perform the ethernet test In certain circumstances it may be necessary for you to make a cross over cable Refer to page 5 28 for instructions Diagnostic Test Description Test Steps ETHERNET TEST Tests communication on the Follow the steps below to perform the Ethernet port Ethernet communications test 1 Connect the ethernet cross over cable between a PC laptop and the LAN port on the back of the GT1100 2 A network icon will display in the lower right corner of the laptop task bar indicating a network connection DUSESE scorn 3 On the PC laptop select Control Panel from the START menu Service Manual for the GT1100 Lottery Terminal 5 23 Diagnostic Test Description Test Steps 4 Select Network Connections and a window similar to the one below will open gtkIAN Status General Connection Status C
61. ly in the repair depot This chapter describes the assemblies you will service and presents instructions on how to do so e Setting up the Terminal on page 7 3 e Swapping the LCD Assembly on page 7 4 e Swapping the Resistive Touchscreen on page 7 7 e Swapping the Camera Assembly on page 7 9 e Swapping the CPU Tray on page 7 11 e Swapping the Fan in the CPU Tray on page 7 12 e Swapping the CPU Board on page 7 13 e Swapping the Compact Flash and SDRAM on page 7 16 e Swapping the Riser Board on page 7 18 e Swapping the Power Supply on page 7 20 e Swapping the SCSI Cable on page 7 22 Service Manual for the GT1100 Lottery Terminal 7 1 Y When swapping subassemblies ensure to power down the terminal via the AC Power Switch on the back of the terminal All parts being provided to FSTs for field spares MUST be properly packaged to avoid damage Tools Required e 2 Phillips Screwdriver e Small Cutters e 3mm Flathead Screwdriver e Small Cable Clamp e 3 16 socket nut driver GTECH Technical Training and Support Services Disassembly Setting up the Terminal This following information is helpful when you need to setup terminals to test before returning repaired units to the field Power AC In Expansion Slots 4 USB Ports Audio Ps2 TV Port Main Power KBMS RS232 Port Switch DVI VGA Port Printer Power In Port Figure 7 1 Terminal Connections
62. m BOM Number 32 1507 01E ASSY CABLE CPU TRAY TO LCD BD GT1100 32 1508 01E ASSY CABLE LCD BD TO LCD GT1100 32 1509 01E ASSY CABLE LCD BD TO INVERTER BD GT1100 32 1510 01E ASSY CABLE LCD BD TO CAMERA BD GT1100 32 1511 01E ASSY CABLE CAMERA BD TO ENGINE GT1100 32 1515 01E ASSY CABLE LCD BD TO ELO BD GT1100 32 1517 01E CORD AC UK DUAL IEC320 6METER GT1100 32 1518 01E CORD AC POWER DOMESTIC GT1100 50 0304 02E ASSY 2D CAMERA ENGINE GT1100 50 0311 01 POWER SUPPLY 115W GT1100 51 1713 01E ASSY RISER BOARD GT1100 51 1714 01E ASSY DVO TV BOARD NTSC GT1100 51 1714 02E ASSY DVO TV BOARD PAL GT1100 51 1715 01E ASSY LCD BOARD SAW GT1100 51 1715 02E ASSY LCD BOARD RESISTIVE GT1100 51 1716 01E ASSY TOUCH CONTROLLER SAW USB GT1100 51 1717 01E ASSY INVERTER BOARD GT1100 51 1718 01E ASSY MODEM PCI V 92 DAT FAX WORLD COM 51 1719 O1E ASSY PCI VIDEO GT1100 51 1720 01E ASSY PCI TO PCMIA CONTROLLER GT1100 53 0223 01E TOUCHSCREEN SAW FOR 12 1 LCD GT1100 53 0223 02E TOUCHSCREEN RESISTIVE FOR 12 1 LCD GT1100 GTECH Technical Training and Support Services Spare Parts and Tools Tools and Cleaning Materials The following tools are required to screen the GT1100 terminal and assemblies in the Repair Depot Table C 2 Tools 1 Phillips Screwdriver 2 Phillips Screwdriver 1 Flat Head Screwdriver 3 16 socket nut driver USB Flash Drive Min size 256M Small Pair of Cutters ESD wrist strap The following materi
63. n Menu Option Description Qualify OBT This option provides access to tests to qualify the terminal Tests include e Qualify Terminal e Qualify CPU e Qualify Reader e Qualify Peripherals e Peripheral Menu e Results e Print Results e Clear All Results See page 5 9 for test details Loop Tests This option provides access to the terminal loop test This test is a repeating loop of the Qualify Terminal test Start the test by selecting the Start Test option It will continue until it is manually stopped by touching the SELECT button The Test Log results of the tests may be displayed by selecting the Display Test Log option or printed by selecting the Print Test Log option Extended Diags This option provides access to extended diagnostics tests of the CPU Reader Terminal Peripherals and the Touchscreen See page 5 17 for test details Terminal Info This option displays the terminal CPU configuration This includes the CPU Rom ID CPU Serial ID Terminal Release ID Terminal RAM size CF information Processor information Modem ID IP Address and Firmware Revisions for connected peripherals Print Terminal Info This option prints the terminal CPU configuration This includes the CPU Rom ID CPU Serial ID Terminal Release ID Terminal RAM size CF information Processor information Modem ID IP Address and Firmware Revisions for connected peripherals 5 6 GTECH Technical Tr
64. nector has disengaged 3 Disconnect the Power Supply cable from the CPU board 7 20 GTECH Technical Training and Support Services Disassembly 4 On the back of the terminal remove the three 3 screws on the rear of the terminal that secure the Power Supply to the back of the chassis 5 Remove the one 1 screw that secures the Power Supply to the bottom of the chassis 6 Remove the Power Supply from the tray 7 Install a new power supply by reversing the previous steps Service Manual for the GT1100 Lottery Terminal 7 21 Swapping the SCSI Cable During the SCSI cable disassembly you will remove two tie wraps and the rubber feet on the bottom of the terminal You will need two new tie wraps and the same rubber feet if possible when re assembling If you are unable to use the same rubber feet they are on the spare parts list 17 1012 01E 1 Remove the three 3 screws on the top of the CPU tray 2 The CPU tray is installed to the terminal chassis via a docking connector Remove the CPU tray from the chassis by grasping the handle and pulling the tray out until the docking connector has disengaged 3 Loosen the two 2 screws on the left of the LCD bracket 7 22 GTECH Technical Training and Support Services Disassembly 4 Slide the bracket and touchscreen out to disengage it from the touchscreen bracket
65. ns No Comm Ethernet Port failure 1 Test port with PC 2 Replace CPU Board Unresponsive Expansions Card 1 Loose connection 2 Defective Riser Board 3 Defective Video Board 4 Defective CPU Board 1 Re seat Riser and Video Boards 2 Replace Riser Board 3 Replace Expansion Board 4 Replace CPU Board Service Manual for the GT1100 Lottery Terminal 8 7 GTECH Preventive Maintenance The recommended frequency for the preventive maintenance procedures for the GT1100 is between 120 180 days unless otherwise stated in a jurisdiction specific contract FSTs should perform preventive maintenance during routine service calls that do not require a terminal swap Cleaning Materials e Paper towels e Mild solution of dish detergent and water e All purpose cleaner that does not contain vinegar or ammonia e Glass cleaner that does not contain vinegar or ammonia e Vacuum cleaner soft brush attachment ESD safe e Clean lint free microfiber cloth e Cotton Swabs e Alcohol Wipes Isopropyl 91 e Alcohol liquid Isopropyl 91 NOTE NEVER use alcohol on the camera lens as it may cloud the lens and could damage it beyond repair Service Manual for the GT1100 Lottery Terminal 9 1 Preventive Maintenance Steps ote The PM steps below are NOT in the order that the steps need to be performed There is no specific recommended order Power down the equipment before conductin
66. nstall the DVI to VGA adapter and plug in the VGA monitor In order for the diagnostics program to run properly the required loopback plug must be installed before turning on the terminal Figure 5 1 shows an example of the rear of the terminal and where the all the required connections must be installed In order for the diagnostics program to run properly the required loopback plug must be installed before turning on the terminal Figure 5 1 shows an example of the rear of the terminal and where the required loopback plug must be installed The rear view of your terminal may differ based on the terminal configuration Figure 5 1 GT1100 Loopback Plugs Printer and Power Plugs Installed Example Service Manual for the GT1100 Lottery Terminal 5 3 Set Up Verify there are no scratches or gouges in the finish of any of the System Components that would be objectionable to a Lottery Agent Adjust the Monitor position for optimum viewing Open the Printer Top Insert the Paper Roll into the printer Pull the paper out so that it extends out of the printer Close the Printer Top Test Preparation 5 4 ote MAW PONS Power Up the terminal Remove the Touch screen protective plastic liner Set the Power Strip Power Switch to the ON position Press the Terminal Power Switch on Verify Terminal touch screen power button LED is lit orange Press the touch screen power button and verify it turns green Allow the GT1100 S
67. nt for repair For example in the steps that follow to troubleshoot the camera 1 Clean the lens with a dry microfiber cloth 2 Replace the Camera Assembly To properly follow these instructions you need to 1 Clean the lens with a clean dry microfiber cloth Recheck the Camera for proper functioning If it is still not working 2 replace the Camera Assembly Verify the functionality of the newly installed Camera Assembly 4 Return the Camera Assembly to the appropriate facility for further repair CAUTION PLEASE ADHERE TO ESD PRECAUTIONS when replacing any component in the system tray Table 8 1 General Troubleshooting Assembly Problem FST Action Camera Not Functioning Properly 1 Clean the camera lens with a dry Assembly microfiber cloth 2 Swap the camera assembly Power No Power 1 Check the outlet If the outlet is faulty notify the retailer that the outlet is not working properly and try to locate an alternate power source 2 Swap the power cord 3 Swap the CPU Tray 4 Swap the terminal Terminal Powers Down On 1 Clean the CPU Power Supply fan It s Own 2 Swap the CPU Power Supply fan 3 Swap the terminal 8 2 GTECH Technical Training and Support Services Troubleshooting Table 8 1 General Troubleshooting Continued Assembly Problem FST Action Terminal Powers Up into It s possible to cause the terminal to Standby power up into the standby state if you cycle either the
68. oise Note If you attempt to repeat this a second time the terminal may not power up until you re insert the CPU tray and apply power using the front power button 5 Power down the terminal and verify the fan turns without any internal damage This can be done by spinning the fan with your finger and feeling the internal resistance Compare the old fan with new fan from your spare base Replace the defective fan during the preventive maintenance procedure Visually inspect all cables and connectors for wear cracks or physical breaks Visually inspect all cables and connections and make sure they are seated properly Replace and secure the CPU and attach cable cover When You Are Finished Power up all components of the terminal Verify terminal establishes connectivity with the system and verifies the Software program Verify that the terminal and all assemblies are functioning properly Service Manual for the GT1100 Lottery Terminal 9 3 GTECH Handling Precautions This chapter explains the proper handling of Electrostatic Discharge ESD sensitive modules and devices the proper transport of terminals and other parts how terminals and devices should be packaged for returns to depots or retailers and the proper storage of extra or backup devices and parts Service Manual for the GT1100 Lottery Terminal A i ESD HANDLING All GTECH Printed Circuit Boards PCBs are static sensitive In order to prevent damage
69. ollowing DNS server addresses Preferred DNS server 3 Altemate DNS server Advanced cms 7 Ensure that Use the Following IP Address is selected and manually enter the IP Address 156 24 15 238 8 Click in the Subnet Mask field and the computer will automatically assign a valid number to the field 9 Click OK to close all open windows The laptop PC is now configured to test the LAN port on the GT1100 10 Select the Ethernet Test option on the GT1100 Diagnostics menu to start the test 11 A Passed message should appear on the bottom of the screen indicating the port is working properly ETHERNET INIT Initializes the Ethernet port From the Peripherals menu select ETHERNET INIT to perform IP initialization You will be given the option to cancel the initialization Service Manual for the GT1100 Lottery Terminal 5 25 Touchscreen Menu ONLY for Resistive Touchscreens Use Touchscreen to verify the proper functionality of the terminal touchscreen Diagnostic Test Description Test Steps TOUCHSCREEN Upon reboot an arrow icon will appear on the touch screen upper left corner This is the touch screen calibration 1 Touch each arrow icon one time and wait for the machine to respond Touch each calibration icon E gt one time and wait for the machine to respond The machine will then give more calibration icons cis to touch Wait after each touch for the machine
70. ologies mini PClIe module Model AW NE762H FCC ID VQF RT3090 1T1R operating in the 2 4GHz frequency range and is in compliance with the 802 11 b g n communication protocol standards For a complete list of approved companies refer to GTECH part number 55 0115 01E Service Manual for the GT1100 Lottery Terminal D v GTECH Acronyms amp Abbreviations AC aka AL APB AT BERT BIOS bps CCD CCFT CCITT CE CFR CIS CPLD CPU CSA Alternating Current Also known as Analog Loopback Analog Processing Board Advanced Technology Bit Error Rate Tester Basic Input Output System Bits per Second Celsius Charge Coupled Device Cold Cathode Fluorescent Tube The International Telegraph and Telephone Consultive Committee Conformite Europeene CE marking w in the European Union EU Code of Federal Regulations Contact Image Sensor Complex Programmable Logic Device Central Processing Unit Canadian Standards Association Service Manual for the GT1100 Lottery Terminal E i CSU DSU CTR CTS CTs dB dBa dBm DC DCD DCE DDS degrees C DFMA DIMM DMA DOC dots mm DPB dpi DPST DRAM DSR DTE DTR DUART ECO ECP EDO EEPROM EEROM EFT EIDA EIDE EMC EMI EPA EPLD EPP EPROM A modem that is typically used with AT amp T DDS service or a similar service provided by another carrier Common Technical Regulation Clear to Send Color Touchscreen Decibels Adjusted Decibel Decibels reference
71. on can take place Failed components can be returned to IEI ICP via the RMA process Loop Tests ote Selecting LOOP TESTS from the diagnostics Main Menu begins the loop test This test performs the same tests on the terminal components as the Qualify Terminal tests in a continuous manner There is a slight delay before the first test starts Do not touch the terminal until the terminal completes the first loop test If any of the loopback plugs are missing or malfunctioning or if any ports fail an error screen displays information on the failed test Touch anywhere on the screen to PAUSE the test and then touch SELECT to continue If to choose not to press SELECT you will have 30 seconds before the loop test starts again Once complete the LOOP TEST RESULTS screen displays Once the loop test is stopped the terminal displays the LOOP TEST MENU screen Select DISPLAY TEST LOG to view the LOOP TEST RESULTS screen Touch any key to return to the LOOP TEST MENU screen GTECH Technical Training and Support Services Diagnostics 5 Select PRINT TEST LOG to print out a hard copy of the loop test results 6 Touch EXIT to quit Extended Diags The Extended Menu tests are performed by FSTs in an effort to troubleshoot problems with the three major areas of the terminal that may be tested in the Field Select EXTENDED DIAGS from the diagnostics Main Menu to display the Extended Menu Figure 5 3 UP lt GT1100 DIAG VE
72. onnected Duration 03 20 32 Speed 10 0 Mbps m Activity Sent am Received E t Packets 6502 6 112 Properties Disable 5 Double click on the Properties button A window similar to the one below will appear gtkIAN Properties General Connect using B3 FE575C 3Com 10 100 LAN CardBus Fast Ethernet Components checked are used by this connection M Client for Microsoft Networks M l File and Printer Sharing for Microsoft Networks 2 g temet Protocol TCP IP Install Uninstall Properties Description Transmission Control Protocol Internet Protocol The default wide area network protocol that provides communication across diverse interconnected networks I Show icon in taskbar when connected 6 Select Internet Protocol TCP IP by clicking on it once then click Properties 5 24 GTECH Technical Training and Support Services Diagnostics Diagnostic Test Description Test Steps Internet Protocol TCP IP Properties _2 x General You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address 156 24 15 238 Subnet mask 20 2005 0 0 Default gateway Obten DNG server address automatically Use the f
73. oper Grounding Technique RLTs and FSTs must follow proper ESD precautions This includes the items mentioned throughout this section wrist straps anti static mats anti static vacuum cleaners and antistatic bags e ESTs in the field must be grounded by a wrist strap connected to the terminal which in turn is connected to earth ground when servicing that terminal and all boards being transported must be stored enclosed within static dissipative packaging e RLTs must work in a static safe environment The workbenches must have anti static mats which are connected to earth ground and the RLT must observe proper ESD precautions utilizing static wrists straps and proper anti static packaging Note Vacuum cleaners are generators of static electricity When purchasing a vacuum cleaner choose one with an antistatic nozzle such as the one recommended in the Spare Parts and Tools Chapter If unable to purchase antistatic vacuum cleaners the nozzle of the hose must be wrapped with antistatic conductive tape from the nozzle to the handle The picture below shows a properly grounded technician Notice that the technician is grounded to the anti static mat and the mat is grounded to earth ground at the AC outlet GTECH Technical Training and Support Services Handling Precautions When servicing the terminal in the field the FST first must ground himself to the terminal chassis which is powered off and connected to earth ground as sho
74. oting Booting Problems Symptom Root Cause Actions Invalid boot device 1 Loose connection 2 Compact Flash Re flash 1 Re seat connector to CPU tray 2 Replace CF Terminal will not boot into DIAG 1 CPU board failure 2 Defective DRAM 3 Defective Processor 1 Replace CPU board 2 Replace DRAM 3 Replace CPU Board No power Check cables Replace Power Supply Terminal Powers Down on its own CPU overheating gt 80 1 Clogged Fan Filter 2 Defective System Power Supply Fan 3 Defective CPU Board 1 Clean or Replace System Power Supply filter and or remove filter 2 Replace System Power Supply Fan 3 Replace CPU Board Table 8 4 Input Output Troubleshooting Input Output Symptoms Root Cause Actions No sound 1 Loose connection 2 Defective Speakers 3 Defective LCD Controller Board 4 Defective CPU Board 1 Re seat cable connection or replace cable 2 Replace speakers 3 Replace LCD Controller Board 4 Replace CPU Board Unresponsive PS2 Port USB Ports RS485 Port RS232 DVI Port Port failure 1 Test with Appropriate Loopback in Diagnostic Software OR Test with Known Good Peripherals 2 Replace CPU Board 8 6 GTECH Technical Training and Support Services Troubleshooting Table 8 4 Input Output Troubleshooting Input Output Symptoms Root Cause Actio
75. port Services Chapter 6 Download Required Pquipiviett xoc2e wt gee itil ceataca tee 6 2 CUP E EA 6 2 Loading the Firmware inc lt scacedsvarseessbaesadersccnsategtaoaaeases 6 3 Loading the Application eesseeseeeesreeeesersrrreresresess 6 4 Chapter 7 Disassembly Tools Required rn aa aia naaa a 7 2 Setting up the Terminal 2 3hcedciideenee ass 7 3 Swapping the LCD Assembly 0 0 0 cee eeceeeeeeseeeeeeees 7 4 Swapping the Resistive Touchscreen cesses 7 7 Swapping the Camera Assembly 7 9 Disassembling the Camera Assembly 006 7 10 Swapping the CPU Tray cceeeeceesseceesseceeeeeeeeees 7 11 Swapping the Fan in the CPU Tray eee 7 12 Swapping the CPU Board eee eeeeeeesneceteeeeees 7 13 Swapping the Compact Flash and SDRAM 7 16 Swapping the Riser Board eee eee esneeeeeeeeees 7 18 Swapping the Power Supply 00 0 ceeeeeeeeseceeeeeeeee 7 20 Swapping the SCSI Cable o eee eeeeeseceeeeeeees 7 22 Chapter 8 Troubleshooting Tro bl shooting isset Kite ne geiis 8 2 Chapter 9 Preventive Maintenance Cleaning Materials oeenn eevee healed 9 1 Preventive Maintenance Steps ccescceeeseceeseeeeeees 9 2 When You Are Finished 12 32 sccsissdgaeee erection 9 3 TOC iii Appendix A Handling Precautions ESDHANDLIN G aia inac oie es ae cide itieaa toe on A ii What 18 ESD 2cnucninuwikwnedneiiwne ae A ii Becoming Static Safe icseecsosg sszesseders
76. rvice Manual for the GT1100 Lottery Terminal 2 3 Terminal Connections Once the terminal and printer are physically placed in the installation location terminal connections can be made Power AC In Expansion Slots nd eS 4 USB Ports Audio Main Power RS232 Switch DVI VGA Port Printer Power In Port Figure 2 3 CPU Tray Ports Rear of GT1100 NOTE The callouts in the illustration above are to identify all of the ports on the rear of the terminal The terminal in your jurisdiction may not utilize all of these ports and the appearance of the rear of the terminal may vary In order to ensure proper cable installation check the labels that are etched into the steel for each of the ports 2 4 GTECH Technical Training and Support Services Installation Apply Power 1 Plug the Terminal into the wall outlet Plug in the Printer and the Terminal power supply cords After all connections are made between the terminal and printer install any associated peripherals and communications equipment Power on the AC Power switch on the back of the terminal shown below Locate the power button and LED on the front of the terminal If the LED is green power is ON if it is Amber Yellow the terminal is in Standby mode and you must press the front power button to turn on the terminal POWER AFTER INSTALL After initial installation or Swap follow the power up instructions in Step 5 above Going forward power should be
77. s Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment GTECH Technical Training and Support Services Product Safety amp Approvals Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100 Replaceable Batteries There is a risk of explosion if a battery is replaced by an incorrect type Always dispose of used batteries according to the instructions on the particular type of battery Wireless Device Option The wireless option for the GT1100 uses and approved Azurewave Techn
78. st two digits in the number above will become 02 Revision details are tracked in the table below Revision Description Date Writer 2 IMI 001 01 Initial Release Draft 11 30 07 S Lataille 2 IMI 001 02 Updated Configuration and Ethernet Test 12 7 07 S Lataille 2 IMI 001 03 Updated Camera label 1 4 07 S Lataille 2 IMI 001 04 Updates to USB reference firmware install time 2 4 08 S Lataille estimates added SCSI cable disassembly 2 IMI 001 05 New Photos from Hardware Trainer 1 11 10 S Lataille 2 IMI 001 06 Updates on Touchscreen from Hardware Trainer 12 29 2011 J Pearson 2 IMI 001 07 Updates to Troubleshooting and Disassembly 12 10 2012 J Pearson 2 IMI 003 01 Update FST and RLT to GT1100 Service Manual 12 19 2013 J Pearson Service Manual for the GT1100 Lottery Terminal RH ii Revision Description Date Writer 2 IMI 003 02 GT1100 Service Manual for Paraguay 12 19 2013 J Pearson 2 IMI 003 03 GT1100 Service Manual Baseline updated version 6 10 2014 J Pearson 2 IMI 003 04 GT1100 Service Manual for Colombia 7 10 14 J Pearson 2 IMI 003 05 GT1100 Ultra Printer and Resistive Touchscreen 3 24 2015 J Pearson No provisions exist for automatic on site updates of this manual This manual is intended for use as a training guide Accordingly although we strive to be as accurate as possible at print time product information contained in this manual should not be construed as
79. t on the platen to signal the operator that the terminal is ready to accept another playslip for reading The laser on the camera is considered safe to eyes and skin under all reasonably foreseeable conditions of operation however it is advised not to look directly into the laser beam Power Button and Power LED Indicator An externally accessible membrane type power button is used for enabling disabling operation of the controller The power button and power LED indicator are located in the upper right corner of the LCD bezel The power button must be pressed and held for approximately 8 seconds to turn the terminal off When the LED indicator is illuminated Green the terminal is ON when it is Amber Orange Yellow it is in Stand by mode and when it is not illuminated the terminal is off 1 6 GTECH Technical Training and Support Services Introduction Audio The terminal audio output produces simple tone generation beeps clicks and a scale of notes the volume of which is controlled through software Speakers are located in the LCD assembly and a stereo line out 3 5mm jack is located on the rear panel for external amplified speakers Power Supply The switching power supply in the GT1100 terminal provides 115W of DC power via an ATX standard power interface The power supply includes an externally accessible AC power switch on the back of the terminal that controls both the primary side of the power supply and the second
80. that can generate static charges is eliminated or is drained of its charge Such a workplace employs conductive and static dissipative materials for its table tops floor surfaces clothing and material handling bins boxes and bags Machines tools and test fixtures should be properly grounded Technicians or anyone handling electronic components should wear wrist straps and even ankle straps at all times when working on or near ESD sensitive electronic modules PCBs and devices GTECH has created this chapter to help you identify ESD failures and to implement correct handling procedures Please read the following sections carefully GTECH Technical Training and Support Services Handling Precautions ESD Induced Failure Modes Radiated Electromagnetic Fields Radiated electromagnetic fields induce low level voltages in unshielded signal conductors These can cause intermittent unit halts from which the operator may recover Older products are more sensitive to these fields Products manufactured today are designed with covers and shielded external cables to protect them from most induced voltages Conducted Charges Conducted charges usually at points where the operator touches the unit may transfer directly to components and result in either intermittent or permanent failures Typical Symptoms of ESD Damage Hard failures such as blown semiconductor junctions cracked oxide layers fused metallization or bond wires can result from
81. the 1 Megohm resistor is connected between the strap and the ground connection the wrist strap does not increase your risk of suffering a shock hazard The 1 Megohm resistor limits the current to a safe value for low voltage circuits MYTH We don t take precautions and we don t have ESD problems at our depot FACT You may not realize the damage that you are causing but it is there GTECH Engineering can determine if hard and intermittent failures are due to ESD damage by examining individual components but such damage is not something that a technician can readily identify MYTH The GTECH terminal is not susceptible to static damage FACT Our terminals can be damaged or destroyed by static discharge just like any other electronic device ESD Precautions Checklist Recommended Devices Wrist straps at the bench Wrist strap tester Only tools or parts made out of conducting materials i e no plastic solder vacuums tweezers etc 3M anti static vacuum cleaners Static dissipative mats connected to earth ground for bench tops and flooring Static dissipative bags boxes bins and or totes for handling PCBs bags and totes must remain closed during transport no part of the item can stick out of the bag or the bag is ineffective Static free floor mats static dissipative shelving and 3M black conductive PCB storage bags used at all times stockroom GTECH Technical Training and Support Services Handling Prec
82. to electronic components through ESD please take the precautions presented in this chapter whenever e Performing any work on a PCBs and equipment containing PCBs e Removing subassemblies or components What is ESD Becoming Static is the electrical charge created by the friction of two dissimilar materials moving against each other Electro Static Discharge or ESD is the unintended dissipation of that charge typically by short circuiting the charge to another device or to ground Our bodies can create as much as 25 000 volts of static electricity across our 100 to 250 picofarads of capacitance to ground In the worst case work environment voltages on some objects could exceed 50 000 volts This more than exceeds the static tolerance threshold of most transistors resistors op amps and digital computer chips Some MOS families for instance can be damaged by a charge as low as 150 volts Usually the damage is such that it goes undetected for some time but eventually creates either an intermittent or hard failure in the field Insulators or non conductors of electricity pose the greatest static discharge threat to electronic devices because of their inability to bleed their static charges Static Safe Equipment or component failures that result from ESD can be difficult to identify but can be avoided at minimal cost with proper handling techniques A static electricity safe workplace is an environment in which anything
83. to respond After several of these calibration icons are set up the touch screen will be calibrated and the machine will continue to boot into diagnostics Diagnostics Standalone Terminal Mode Standalone terminal mode allows you to use the GT1100 as a standalone terminal to verify functionality Since it is Standalone Mode it does not require connectivity to a host because it is not communicating via Ethernet to the network 7 Make sure that the terminal is not in standalone mode before deploying it to the field Prepare the terminal to run diagnostics by inserting the required loopback plug prior to applying power Select UTILITIES from the MAIN MENU Select SET PARAMETERS from the UTILITIES Menu Select FIRMWARE PAREMETERS Select SYSTEM MANAGER PARAMETERS and enter the required password 110672 to view a list of the System Manager Parameters The second line of the parameters on the screen displays Run terminal in Standalone with either Yes or No highlighted If No is highlighted press SELECT to toggle to Yes Press EXIT then press SAVE to return to the Diagnostics Main Menu The next time the terminal is booted up it will start in Standalone Mode Remember to ensure the terminal is in LIVE mode before it goes into the field by following the above instructions and selecting No Service Manual for the GT1100 Lottery Terminal 5 27 Making a Cross over Cable Follow these instructions to make a
84. wn in the picture below GTECH Manufacturing Specification GTECH assemblies comply with IEC 61000 4 2 recommendations for severity typically in excess of level three IEC stands for International Electrotechnical Commission The specification is for Electromagnetic Compatibility for Industrial Process Measurement and Control Equipment Part two specifies electrostatic discharge requirements and states that our equipment must withstand 15KV air discharges and 8KV contact discharges Both positive and negative polarity discharges must comply Service Manual for the GT1100 Lottery Terminal A Vii PACKAGING General Packaging Procedures A Viii Package and ship all modules or devices in the packaging in which they were received from the manufacturer whenever possible Make sure that the packaging is in good condition and not damaged from previous shipping or handling Circuit boards offer special problems and should be inspected for delicate components and sharp objects Contact Manufacturing Engineering for assistance if needed All precautions must be made to insure that product that is shipped is not deformed or altered due to packaging used Consideration must be given to the fragileness of the product that is shipped for total coverage of protective materials Appropriate sized labels elastic bands or ESD tape must be used for securing ESD bags Staples cannot be used Multiple Circuit Card Assemblies must be placed in
85. ystem to boot into Main Menu takes about 60 seconds Verify the correct Diagnostic Version is displayed 8 00 07 I or greater When the terminal has been properly set up for diagnostic testing as defined in the previous section the diagnostics program begins running as soon as the terminal is powered up First it executes an initialization routine gathering various information regarding the current state of the terminal After a few seconds the Diagnostics Main Menu displays on the terminal screen Figure 5 2 The Print Tracer and Pre Post Heat Texts menu options are used in the manufacturing process and are not used in the field GTECH Technical Training and Support Services Diagnostics Navigation e Use the MENU DOWN and MENU UP buttons to scroll through the commands listed in the menu e To execute a command in the menu press the SELECT button unless prompted by a test to use another button All of the menu screens within this diagnostics program function in the same manner e Select EXIT from any test to return to the previous menu Continue pressing EXIT at each screen until you reach the Main Menu GT1100 DIAG 8 00 07 T gt MAIN MENU QUALIFY 7 OBT LOOP TESTS EXTENDED DIAGS TERMINAL INFO PRINT TERMINAL INFO UTILITIES PRINT TRACER INFO PRE POST HEAT TESTS Figure 5 2 Diagnostics Main Menu Service Manual for the GT1100 Lottery Terminal 5 5 Table 5 1 Main Menu Option Descriptions Mai

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