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38946C Security Escort Operations Manual

1. File Utilities Logout Setup Printer Network About Show history History filter Popup trouble filter Transponder communications Transponder current status Transponder parameter change Transponder data view Receiver configuration Receiver test Network status System status System preferences Transponder comm port setup Remote comm port setup Remote setup Remote connection Pager setup Send pager message Figure 37 Setup Menu 1T Dialogs for network tests File Utilities Logout Setup Printer Network About System directories and network address Network socket status Get this computer s Winsock Data Get this computer s name and address Figure 39 Network Menu Everything you would ever want to know about this program s creation File Utilities Logout Setup Printer Network About About Demo manual alarm subscriber 1 Demo lanyard alarm subscriber 2 Demo man down alarm subscriber 3 Demo man down restoral subscriber 3 Demo test subscriber 1 Demo test subscriber 2 Demo best subscriber 3 with low battery Demo troubles Demo trouble restoral Demo maintenance alarm Demo maintenance test Figure 40 About menu 38946C 10 01 Page 32 2001 Detection Systems Inc Security Escort Operations Manual Chapter 5 Troubleshooting The Security Escort system has many built in diagnostic features to detect system malfuncti
2. last 28 days Receivers Not Heard From Report Report of all receivers that have not heard transmissions recently Figure 35 Print System Reports Dialog Could indicate a problem with that receiver s ability to hear alarm and test transmissions Daily Trouble Report Guard Tour Report Guard Tour Exception Report New Alarm Reports Fail To Test Letters Weekly Subscriber Test Report Weekly Security Test Report Weekly Watchman Test Report Weekly Maintenance Test Report Subscriber Check in Report Print Button 2001 Detection Systems Inc Report of all the troubles currently being reported by transponders receivers and alert units This selection does not generate a printed report However the Midnight and Sunday checkboxes must be checked to write a file of the guard tour information so another application like Microsoft Excel and sort and print the desired reports The guard tour exception reports collected within the last day Not currently implemented Alarm reports for all of the new alarms that have been received by the system Notices to all of the subscribers that have not tested within the last 28 days Not currently implemented Report of subscriber testing for the last 7 days broken down by hour Report of security personnel testing for the last 7 days broken down by hour Report of watchman personnel testing for the last 7 days broken down by hour Report of maintenance t
3. oaza aanaana 34 Subscriber Database rnnnnnnnnnuvnnnnnnnnnuvnnnnnnenn 16 Bad Checksum A 34 Edit Subscriber Database Record 00 0 17 Transponder Problems rraxnaraxnnvnnnnnnnnnnnnnnnr 34 Transmitter Change annnnunnnnnnunnnnnnnnnnunnnunnuenn 20 Communications Failure 112111211 34 The Reports Database 1 11 11 1 21 PAG CA 34 MLE OPEC 22 LOW B TEN 2 35 O 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Security Escort Operations Manual PA 35 BUSE 8 asia i i ne mean nen 35 Other Troubles A 35 Ile E een 36 Figure 1 Security Escort Central Console Normal ope iz a ee ade ete 8 Figure Kl ele 8 Figure 3 Active Alarm ccccceccsecseeceeeeeeeeceeeeeeseeeeeenes 9 Figure 4 Receiver Icons eauoaa aaa aaa aan aan aanana ani 9 Figure 5 Acknowledging an Alarm seseseseneenenenennnnn 10 Figure 6 Silencing an Alarm esaaaa aaa aaa aaaazacaai 10 Figure 7 Resetting the System rrrnnrnnrnnrrnarnnnnnnrner 10 Figure 8 Multiple Alarms e aeaa aaa aaa aaa aaaazacaai 11 Figure 9 ln iain Petia tae ci ale 11 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Find Subscriber s Database Record 12 Locate Key Dialog rrnrrnnrnnvnnvnnvnnvnnvnnrnsner 13 EXAMS ES 14 Find Operator Database Rec
4. icons are displayed as shown in the figure to the left if the test failed purple fail icons are shown as in the figure to the right The fail icons appear when the transmission was produced by a Transmitter that is either not in the Subscriber Figure 2 Test Icons Database or has been disabled Figure 2 usually because it has been lost or stolen Each new test removes the testing icons of the previous test from the map No operator action is required SE a Answering an Alarm Whenever a subscriber within the protected area activates an alarm see the transmitter s user guide with his or her Transmitter the Security Escort Central Console 1 Sounds the console alarm tone to alert the dispatcher 2 Replaces the normal operations screen with the red alarm screen 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 8 Security Escort Operations Manual Chapter 2 Daily Operations 3 Optionally prints identity and text location information on hard copy This section of the manual explains in detail how an alarm situation should be handled at the Central Console Interpreting the Alarm Screen SJEL File Utilities Logout Setup About Printer Manufacturing Stackraam ZEM Female 5 feet 2 inches Medium build Brown hair Brown eyes Accounting area Sales office area ALARMS ARE SOUNDING 11 44 00 Mon Sharon Black Only enter code to Pitta oom 100 S
5. been reset The Central a Console software displays the Phone 2001 ID 100 62 0046 above dialog for the officer to fill in with the details of his or Enter name of OFFICER responding to the alarm C Alarm demonstration her response to the alarm All ger C Other problem of the subscriber identity and Enter description of PROBLEM A Person threatened Accident person Accident auto C Medical problem C False alarm location information will have EST automatically been entered received at into the report along with the 11 53 08 Fri date and time information The responding officer need WEEN only enter information on the be type of problem a description Cancel of the problem specifics and the action taken A click on the Cancel button completes Figure 9 Example the report If there is a need to modify data in the report after it has been saved the report can be recalled from the Report Database found under the File Menu A description of how to edit a report already on file is explained in Chapter 3 Database Management If it is not convenient to fill out the Alarm Report immediately after the alarm is reset it can be deferred to a later time Near the end of the work shift the Central Console can produce a prompt anytime that an alarm has been received and no report has been entered into the computer 2001 Detection Systems Inc Security Escort Ope
6. Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 15 Security Escort Operations Manual Chapter 3 Database Management The Operator ID field will be automatically filled in with the next available ID number there is no need to change the number selected Authority Levels An important consideration when creating a new operator file is the authority level to be assigned The authority level determines which functions an operator can perform on the system Installing company representatives need access to almost every command in the Security Escort software the key operator for the Security Department usually requires access to alter the Subscriber Operator and Reports Databases while a dispatcher may only need access to view these databases Edit Operator s Database Record Password e Password Verify be Authority Level Install Master Operator ID R Notes Name Address City Zip Alarms only View History View Reports View Subcribers Reset Low Battery Edit Reports otate Cancel Edit Subcribers Insert Subcribers Delete Subscribers a Maintenance Yiew Operators Edit Operators Insert Operators Delete Records Figure 15 Authority Levels As a rule any operator should be assigned the minimum authority necessary to carry out their task The authority levels shown in the dialog above are in order with the highest authority shown on the bottom Each authority level
7. alarms It will not create an alarm When this transmitter transmits an alarm the alarms currently present on the alarm screen will be acknowledged in the order they were received which should be the same order the alarms would be received on a pager for a roving officer Staff Unclassified The individual or item assigned to this transmitter This is a required field Figure 19 Subscriber The address of this individual or item within the 3 Class dropdown list protected area The first address line on the left side is shown on the alarm screen The phone number to access this individual within the protected area The phone number on the left side is shown on the alarm screen The Subscriber ID typically the Social Security Number must be typed into its field This is a required field it must be filled in with a unique ID The Transmitter Identification Code can be typed into its field but a much faster and error free method is to delete any existing entry in the Transmitter Identification Code field and then perform a Test with the Transmitter to be assigned to this Subscriber The new Transmitter ID will be displayed in the New ID field That new Transmitter ID must be manually entered into the Transmitter ID field or using the mouse highlight the existing Transmitter ID and press and hold the SHIFT key and tap the INSERT key this will transfer the new Transmitter ID to the correct field This is a required field it mu
8. authority levels The Central Console also monitors all Transponders and reports component or system faults by displaying alert messages on the screen The messages provide instructions for the dispatcher or key operator All alarms and trouble messages are logged in memory and may be printed on a paper record 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 7 Security Escort Operations Manual Chapter 2 Daily Operations Chapter 2 Daily Operations Normal No Alarm Operations Figure 1 above shows the ee ee wee screen of the Security EI i Escort Central Console during normal operations when there are no active alarms The map is displayed and a menu bar allows access to all system functions Note Special passwords are required to access some of the functions At the top of the screen the current time and date is shown and the words No alarms The map may be scrolled to show any region of the protected area Placing the cursor anywhere on the map display and l clicking the left mouse Figure 1 Security Escort Central Console Normal Operations button causes that point on the map to become centered on the screen p hd bg Test Icons When a subscriber tests his or her Transmitter optionally Test icons are displayed on the map D indicating the location of the os receivers that detected the test transmission If the test was successful green OK
9. automatically If the power cannot be restored the installing company service representative should be informed as soon as possible Tamper This pop up Trouble alert signifies that a Transponder has been disturbed A security officer should be sent to inspect it If the door is ajar it should be closed and secured If the problem cannot be identified and corrected the installing company service representative should be informed as soon as possible Bus Faults This Trouble alert indicates that a Transponder can not communicate with one or more of its Receivers or Alert Units The installing company service representative should be contacted immediately Other Troubles Other Trouble alerts that are site specific may be displayed at the Central Console For these trouble warnings follow the directions on the screen The installing company service representative should be informed as soon as possible 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 35 Security Escort Operations Manual Index Index Daily Trouble Report 30 A Data MEE REE GL OG 13 Database BACKUP adw dod WG R S A sA 25 PPOU ME EE 32 Database Commands uuamm vasse 12 AC LOSS NN O ROP ON eet 34 Database Find Level ect eee ttre etree 28 Acknowledge subscriber dass 18 DATABASE MANAGEMENT EE 12 Acknowledging an Alarm MN NN NA Oe 10 Database Restore NNEN Ee Se Ee Rer Aer AWS EN Seege Se 25 ET ee 18 Databases Achvanced 19
10. 0 01 Page 23 Security Escort Operations Manual Chapter 4 The Online Tools Chapter 4 The Online Tools This section of the manual contains a description of the on line tools available in the system software Access to these tools varies according to the authority level of the user as assigned in the Operator Database for each operator When an operator enters his or her password in the Password dialog box the system software provides access to the authorized menu functions for that individual Any activities subsequently performed on the system are then associated with that operator in the system history files until the operator logs out by selecting Logout from the main menu The File Menu This pull down menu shown in Figure 29 leads to the main databases for the system Select files to edit print or quit program The Operator Reports and Subscriber File Utilities Logout Setup Printer Network About Databases and Transmitter Change have Locate transmitters been described already The Locate Maintenance alarm database Transmitters Maintenance Alarm Database and Transponder Database are solely for Operator database use by installation and maintenance Reports database personnel and are described in the Technical Sah EE Reference Manual Key operators with the appropriate authority levels can view and modify the operator alarm report and Transmitter Change subscriber databases Transp
11. 018 63 8130 Information New transmitter ID EH Transmitter ID 000000022 Save Staff l Disabled Name Anne Black Addr Admissions Am 100 Figure 23 New Transmitter A green light should be shown on a nearby receiver and this dialog should automatically be removed from the screen confirming the change was successful The Reports Database The Security Escort software contains a report generating feature that encourages prompt uniform reporting of incidents A sample of the alarm report dialog is shown above The system software automatically captures the alarm data displayed on the Alarm Screen and enters it into a report form The form also contains fields that describe the nature of the incident and the action taken These fields are to be filled in by the responding officer Find Alarm Report Database Record Alarm time and date 20 12 36 Thu Dec 14 2000 Acknowledge time and date 20 12 36 Thu Dec 14 2000 Silence Operator 30000 20 12 36 Thu Dec 14 2000 Modified Operator i 20 16 Thu Dec 14 2000 Name of OFFICER responding to the alarm Problem type Sgt Young accident person Description of PROBLEM Saw unauthorized male walking in hall Edit Data Delete Locate key Name Jane Smith Address Room 95 City State Zip subscriber ID fi 00 62 0046 Phone 2001 Faculty Record size 1720 bytes version 3 Statistics z Ki ACTION t
12. 2121 10 AE ten RE 31 Silencing an Alarm aae aai 10 Alarm Group SE Ess 31 Resetting the System s 14a114121 10 Current Check in Status 111 11 31 Handling Multiple AlarmS annananaananannannn 11 Clear Screen r arrnnrrnannnnrnnnrvnnrnnnnnnrnnnnnnnnnn 31 Filing an Alarm Henort 11 Output Verification aaa anna zacna 31 Chapter 3 Database Management 12 Synchronize System Time 1 31 The DalaDaSES maaac cca GEE GE GEE a ano cwi 12 The LOGOUT MON cisi cc cy c wci c GEE 31 Common Commande 12 The Setup MENU oco ceca 32 Subscriber Database Screen 12 The Printer Menu anrnnuvnunnunnnnnnunnunnnnnnvnnnrn 32 SUE LE NE 13 The Network Menu nrrnurnuvnnvnnvnnnnnuvnuennvnnnen 32 PAA NESE ae 13 The About Menu es esseoszeszeszesane 32 DN N n 13 Chapter 5 Troubleshooting 21 11 112 2 33 EP 13 Transmitters with Low Batteries 33 EE 13 Broken or Lost TransmitterS 33 Locate key 14 Receiver and Alert Unit Problems 34 Key SUG une 14 ENEE 34 POM EEN 14 LOW BEN kinase ans 34 1 gt AAAA AAAA 14 em 34 The Operator Database 11211 11 11 14 Kegel 34 Edit Operator Database Record 15 JAMNO RE 34 AAUINOMILY LEVelS arna 16 Output Device Ermor
13. GE aS 6 Alen UNG Hasse T C tfal Oo Ol Ocal waza ce ae D Image gt sit ee tat ee At es AN a be ERE 18 Maintenance Transemitters 112 6 Incomplete Alarm Feport AER 23 Point TNS M LS fj EEN 6 Momo 19 SE 6 INStAIIGE Alarms EE 27 Special Larsnes aa 6 Bea IEN 6 J TEE E ees T Contact Intomahon ccc ccc cee cnc cece unncccccunnccccceee 29 Jamming E Eeer tee ee 34 Current Check in Status sai iaia a ae aiaia 31 L D Limit Alarms to 1 Transponder aaa aaa aa22 27 Daily Test Report svake Ee 30 Locate Test Level r a a aaa aaa oaza aa anaaaaia 28 L OGOU MEN ssis o PER ORAN GA 31 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Security Escort Operations Manual Index LOSE bet 33 LOW BATEN ee 33 34 S Low Battery e GE 30 SV 19 M SCENE pe 31 Security Alarms Silent Se 27 Maintenance Transmitters cccccecceeeeeceeeeeeeeeeeneenees 6 Security Preferences ccccecceecceeseeceecseeseeeeeeeeeeeeees 26 WIIG NN 18 Security Transmitter sts ee Ee 6 Man Down Delay Timer X Seconds ees 28 Setup MENU EE 32 Map SMITE FR STAC eege e 28 PALIN EE NE 22 Show Personal Data 27 MONG REP 31 Show Tests On TheMan aaa aaa aaa aaa aaa aaaaai 28 Multiple Nu EEN 11 Silencing an Alarm rarennrnnrnnrnnernnrnnrrnennnnnnennernnnnnennennn 10 NL as 18 N Sound Unauthorized Alarms cccceceeeceeceeeeeeeenees 27 EE 13 NAME vent 18 Subscriber Check In Report arrarrarnrnernornornannnnnnnnrr 30 Network Men
14. ILENCE alarm on officer s command Commuter Figure 3 Active Alarm Figure 3 shows how the screen appears immediately after the Security Escort System detects an alarm transmission Across the top of the screen the words No alarm are replaced with the words Active Alarm A new map is displayed centered on the computed location of the alarm In the example represented by the figure above the computed location on the first floor of the building indicated by the numeral 1 within the icon Figure 4 shows some of the types of receiver icons that may be displayed A bull s eye 1 3 4 5 U indicates an outdoor location and indoor locations contain a number signifying the floor Figure 4 Receiver Icons G T and B icons are used to represent ground floor tunnel and basement locations respectively The yellow circle on the map signifies the subscriber s most likely location In the red panel beneath the map subscriber and location information is presented The subscriber s name local address phone number identification number and classification e g resident commuter staff etc are displayed Above the subscriber information is a box containing text description of the location of the alarm Note that the subscriber s location is updated automatically due to the transmitter s alarm follower transmissions In the lower left corner of the screen the Active Alarm Box lists all active al
15. Operator Er EE 8 EIN 15 Acknowledging gadd dusker 10 Reports nede ENE 9 ie RT 21 Me 11 Map EEN 22 Rescue 11 Sar CE 23 SUCHCING EE 10 Subscriber Alarm Group State SNE ENEE ENEE 31 l Editing Ee ER rel EE A A A dere SE 16 Alarm Groupe 31 Diagnostic Features EEN 33 Alarm Map DEE 22 BIS ZOE NENA 18 Alarm Report Display Unauthorized Alarms aaa aas znani 27 Inte eu Tel 23 PIANC DOF ege EEN 11 E EE Eeer 9 Alarm Voice Output b fait cc zl Ba a olo Pat JR boat R 27 End Of e EE Z a EA ER 12 AE RAZA OR AAAA 19 End Of Shift Reminder AE 28 TU bn 7 Eye Color 18 Alert UNIV Geen EE 34 AMO LOVES EE 16 F Auto Silence Alarm In X Seconds nccc 28 Fail To Test Letters rrararararnenararannvnnnnnenanerarevensnnenen 30 B Ea ER EE EE 18 EE MENU e 24 Backup Da tabases Jaaa 25 Filter virtualfence 0 ccc ccc cccccccecccecccuceccescecauesneeas 27 Backups RESEPT 25 G Bad Checksum r araunnnnnnnnnnnnnnnnenennnnnnennnnenennnnenennnnenene 34 SIT ll RS REE 12 Guard Tour Exception Report 30 SO EE ERE EE EE 18 Guard Tour EN tere O R EA 29 STI BEE 18 Guard Tour Minutes ENEE 29 BU Se Oo ER eean 35 Guard Tour Report see 30 e H Central Console EE EE EE T Hair Color SEN Ka AE SEET Sy ES EN E ET E EE Se E TTT 18 Clea ia eae cee SEE ER 17 Handicap EE 19 Clear Screen EEN 31 Height WE pidge Guess Gules Sues did Wii cine Sek ew NEEN AEN SEN E NN NEEN E E NEEN NEE 18 Communications Failure cccccececeeeeeeeeeeeeeeeeeeeees 34 COMPANENIS
16. SECURITY ESCORT Operations Manual SECURITY ESCORT wT rember of he detection systems Bosch Group Security Escort Operations Manual Table of Contents Page 3 Table of Contents Table of ContentS nxrnnrrnnnnnunnnnnnnnnnnnnnnnnnnnnunnnnnnnenn 3 Gl Dale EEE EEE EANA aa 22 About This Manual uzo wici Gzowice 5 BE ER 22 Microsoft Windows mserservenvnnvnnennervenvnnvnnennes 5 LER KE E 23 Chapter 1 The Components s 1 11 6 Key Geet 23 Neu UE 6 Incomplete uk 23 Special TransmitterS axrnnnnnnnnennnnnnnnnnnnnnnnnnn 6 Chapter 4 The Online Tools 1 2 24 RECGCIVER EE 6 The File Menu eccitanti ain niaaa 24 Alert UN guerten eene Eet 6 The Utilities Menu nrnnnnnnnnnnnnnnnnennnnnnnnnnnnnnr 24 DC ee Tu LTE 7 Backup Databases eee eee eee eees 25 Central Console arrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenn 7 Restore Uatabaeses een eee eens 25 Chapter 2 Daily Operations 12 2 8 Security Preferences eaaaauaanaa1 26 Normal No Alarm Operations 8 System Defaults caoui ninani A Aa 29 MCSE EE 8 System ele 29 Answering an Alarm s envnnrnnuvnnvnnvnnnnnnnnunnnennnnner 8 Print System Reports Dialog 30 Interpreting the Alarm Gcreen 9 Schedules a cc2425sdsadidadeidieieioieieidueisiacdieideecdieds 31 Acknowledging an Alarm 22211
17. The screen in automatically reset to its normal operations mode Output Verification When selected the system is scanned to verify that all alarm outputs are in the correct state Any output found in the wrong state is corrected Synchronize System Time Selecting this option on the master computer will cause the time on the slave and all of the workstation computers to be updated to the master computer s time The Logout Menu This menu has only one command Logout the e current operator When the File Utilities Logout Setup Printer Network About Logout option is selected the Logout Default change this password Install Master operator currently logged in is logged out and the password Figure 36 Logout Menu Operator Logout and Login dialog dialog appears on the screen allowing another operator to login All login and logout activity is recorded in the system history file and on the hard copy printout When the Central Console receives an Alarm transmission the system behaves the same whether or not an operator is logged in The alarm screen is displayed allowing any operator to Acknowledge the alarm When the operator s password is entered to silence the alarm that operator is automatically logged in 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 31 Security Escort Operations Manual The Setup Menu The options contained in the Setup menu are acc
18. aken Checked Bldg I could not fined him had Jane give decription to pass on to next shift Key Select Print Cancel D Beginning i Incomplete Next End of File Figure 24 Reports Database The system software can be configured to require that a report be completed prior to the end of the shift in which the incident occurred If the Require Alarm Report option is chosen in the Edit Security Preferences dialog see Chapter 4 the report can be filled out immediately after the alarm is reset However if the report is not completed a reminder prompt will appear on the screen every 5 minutes for 30 minutes before the end of the shift The time at which the prompt is to be displayed is also set in the Edit Security Preferences dialog O 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 21 Security Escort Operations Manual Chapter 3 Database Management All of the common database commands are available in the Reports Database with the following additional commands Map The act of resetting an alarm causes a report to be saved into the Reports i Database A part of the alarm report M Cai ik record is a copy of SR e Cafe the Alarm Screen ep that was displayed at the time of the incident Clicking on the Map button allows a reconstruction of the screen as it Manufacturing i Stackraam Female 5 feet 2 inches Medium build Br
19. arm J Alive Alam Female 5 feet 2 inches Medium build Grown hair Brown eyes Accounting area Sales office area ALARMS ARE SOUNDING M 05 05 01 Tue j Elta Sharon Black Only enter code to hl room 100 SILENCE alarm on officer s command Commuter Figure 6 Silencing an Alarm To cancel the alarm and thereby silence the sounders and strobes the operator enters his or her password the cursor will already be blinking in the small yellow text box in the lower right corner of the screen and pushes the RETURN key The words ALARMS ARE SOUNDING are replaced with the message Sounders have been silenced and the yellow password box is replaced with a button labeled Reset In most installations department policy prohibits a dispatcher from silencing an alarm until instructed to do so by a Security Officer who has visited the scene CAUTION Resetting the System FETE Female 5 feet inches Medium build Brown hair Brown eyes Accounting area Sales office area Sounders have been silenced 08 05 01 Tue Sharon Black Fins Uoom 100 Commuter Figure 7 Resetting the System O 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 10 Security Escort Operations Manual Chapter 2 Daily Operations Even when the alarm has been silenced the alarm screen remains on the display until the system is Reset To reset the system the cursor is placed on the Reset button and
20. arms In most cases this box will contain only one name but in the case of multiple alarms the name of each subscriber will appear in this box In the example given there is only one name since only one alarm has been sounded 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 9 Security Escort Operations Manual Chapter 2 Daily Operations Just above the Subscriber information block the words ALARMS ARE SOUNDING appear anytime that the optional sirens and strobes are active When the alarm is canceled by the dispatcher or the alarm is automatically silenced this message is replaced with the words Sounders have been silenced Acknowledging an Alarm 7 Active Alarm Female 5 feet 2 inches Medium build Brown hair Brown eyes MAccounting area Sales office area ALARMS ARE SOUNDING 09 55 13 Tue NE Sharon Black Pilate Room 100 Figure 5 Acknowledging an Alarm The Central Console will continue to sound alert tones on its speakers until the dispatcher has acknowledged the alarm To silence the alert tones the cursor is placed on the Acknowledge button in the lower right corner of the alarm screen and the left mouse button is clicked or the A key can be pressed Note that this will silence only the Central Console speakers the optional sirens and strobes of the Alert Units and the sounders in the receivers will continue to be active Silencing an Al
21. ash strobe for 5 seconds Guard tour level 192 Director or his or her key operator Man down delay timer fi 0 seconds Guard tour minutes fi 5 Most of the options Popup trouble box contact information given are simple Enter trouble contact information here checkboxes To activate or Cancel deactivate the SEENEN option given click Figure 34 Edit Security Preferences on the box adjacent to the text A check mark appears in boxes adjacent to activated options empty boxes signify deactivated options Some options in the Security Preferences dialog require numerical values To change the current values click on the white box containing the values then type in a new value Clicking on the Save button saves the modifications and exits the Security Preferences dialog Clicking on the Cancel button presents the option to save the changes made so far to discard the changes or to remain in the Security Preferences dialog Turn On Outside This checkbox is used to activate or deactivate the sirens on Alert Units and Sounders transponders Some security directors prefer that all alarms be silent others choose to employ sirens Checking this option causes the sirens on the Alert Units to sound in the event of an alarm 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 26 Security Escort Operations Manual Turn On Alarm Strobes Display Unauthorized Alarms Sound Un
22. asic components Transmitters Receivers Transponders Alert Units and the Central Console Transmitter The Transmitter is a miniature radio transmitter Refer to its User Guide for its operation Each Transmitter contains a unique code that identifies the subscriber When an alarm signal has been sent the Central Console will display the alarm in approximately two seconds and the sounders in any nearby receivers may be activated as well as the strobes and sirens on nearby Alert Units The Transmitters have a second feature the Test mode When indoors in sight of an interior receiver or outdoors in sight of an Alert Unit a test can be performed refer to the transmitter s User Guide If the test is successful a small green light will flash on the interior receiver or the strobe on an Alert Unit will flash briefly There will be no response at all if the test fails If the test fails the user should try again if there is still no response he or she should contact the Security Office as soon as possible See Chapter 5 Troubleshooting Special Transmitters In addition to the standard Transmitters there is other special purpose transmitters Security and Maintenance Transmitters The Transmitters provided to security personnel are unique in the way that both Tests and Alarms are processed Outwardly Security Transmitters performs in the same manner as normal Transmitters during testing That is the strobes flash on Alert Un
23. authorized Alarms Filter virtual fence No Point Text If Area Text Output includes Subscriber ID Output includes Transmitter ID Limit Alarms to 1 Transponder Option 2 Require Alarm Report Security Alarms Silent Installer Alarms Silent Alarm Voice Output 2001 Detection Systems Inc Chapter 4 The Online Tools Checking this option causes the strobe lights on the Alert Units and transponders to flash in the event of an alarm This checkbox determines if Unauthorized alarms are to be displayed on the Central Console Unauthorized alarms are those triggered by Transmitters not currently registered in the Subscriber Database These could be Transmitters that have been removed from the database because they were lost or stolen they could be transmitters not yet issued or they could be transmitters issued to subscribers at another Security Escort System Typically this checkbox should not be checked This checkbox determines if Unauthorized alarms are to be sounded on the Sounders of the Receivers and the sirens of the Alert Units and transponders The option is not available unless the Display Unauthorized Alarms option is selected Typically this checkbox should not be checked If the virtual fence option is be used this box may be checked if some false alarms are generated to reduce the number of the false alarms If it is checked then the actual alarms will be delayed by the supervision period of the
24. be informed the next business day This pop up Trouble dialog signifies that a Receiver or Alert Unit has been tampered with The location of the device is shown in the pop up dialog A security officer should be sent to inspect the device If the cover is loose or missing tightening or replacing the cover may fix the problem If the cover is secure and there is no visible reason for the tamper warning the installing company service representative should be contacted as soon as possible This pop up trouble dialog appears to indicate that a receiver or alert unit is no longer responding to the system The installing company service representative should be informed the next business day if a single receiver or alert unit is affected However if many receivers or alert units are reporting then the installing company should be contacted as soon as possible This pop up trouble dialog appears to indicate that a receiver is experiencing radio interference that may effect its ability to hear alarm signals The installing company service representative should be informed the next business day This trouble dialog appears when there is no response to a signal sent by a Transponder to an Alert Unit or receiver It means that a single output did not operate correctly when commanded by the system The installing company service representative should be informed the next business day When this pop up dialog appears there has been an error in the comm
25. criber s Subscriber ID Transmitter Selecting Transmitter Change Transmitter ID causes the Locate Subscriber See screen to appear The FES EU subscriber s record in the Phone Number Subscriber Database can be quickly found by entering the InfoFieldSearch ss Subscriber Name Subscriber Pager leme n Identification Number or current Transmitter ID This method of Pager Group locating a particular subscriber s Test near the receiver closest to this system to record is identical to using the automatically fill in the Transmitter ID field Locate Key command in the Subscriber Database the first Cancel record which fits the entered data is shown It may be necessary to scroll using the Figure 21 Locate Subscriber s Database Record Transmitter Previous and Next buttons to Change find the appropriate record Perform a Test using the old transmitter if possible this should fill in the Transmitter ID field Then press Find Be absolutely certain that the correct record is displayed before entering the new Transmitter ID Identification Code Changing the wrong subscriber s record makes two records ineffective the correct subscriber will be misidentified and the subscriber whose record was incorrectly altered will be disabled If possible perform a test with the subscriber s old transmitter after the change has been made the test should fail When the c
26. d phone number subscriber identification number typically the individuals Social Security number the Transmitter Identification Code each transmitter has its own unique code which identifies the subscriber during tests and alarms and the subscriber s classification commuter resident faculty staff etc 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 16 Security Escort Operations Manual Chapter 3 Database Management Reset Clicking Reset with the left mouse button will clear the number of Total Tests only Clear Clicking Clear with the left mouse button will only remove the Low Battery indication This should only be done after the transmitter battery has been replaced or a new transmitter has been issued Print Clicking Print with the left mouse button Select Which Thems Are To Be Printed For This Rie part display the Subscriber Print Dialog see Subecriber database fielda Figure 17 You may select one of the Sart by Print flelds indicated sort orders and the data fields Name TC Name that you desire in the report Transmitter ID M Transmitter ID Subscriber class Write EXCEL Clicking Write EXCEL import file with the F Local phone import file left mouse button will cause all fields of all P Home phone records to be output to the subscrib txt Address line I file into the folder in which Escort was ener installed This file may be directly imported e Sra
27. e Pnone NITMDER cele AE et ee a se ck 18 EMNENE 29 Point Transmitters aars 6 TOUDIO S zaa ee 35 Preferences Security cccccceccseceeceeeceeseeseeceeseeseess 26 IR UE elen EE 33 le 12 Turn On Alarm Strobes rrarrarrarrarrerrernernarnonnannannnnnen 26 Me 17 30 Turn On Outside Sounders 26 Print System Hepnorte aaa aaa oaza aaa aaazncca 30 IMLS VIC IU ee Eed 32 U R VINNES Men EE 24 Recall Operator In X Seconds cceceeceeeeeeeeeeeeeees 28 V RECENT 6 Receiver Droblenms es nsssssssen 34 MintuaktENCE Nervus 27 Receivers Not Heard From Report 211111 30 Report W End of shift reminder Tor 28 Reports Weekly Maintenance Test Report nanananenenennnannnnnnnn 30 BEE 0 A 12 Weekly Security Test Report EE 30 SITT gr NE EN 11 Weekly Subscriber Test Report AE 30 Require Alarm Report 27 Weekly Watchman Test Report E 30 Eeer 17 Write EXCEL IMPOR UE 17 Resetting the System cccccceeceecseeceeeeeseeeceeseeseees 10 Restore Databases ccccccecceceececeeceeeeseeseseeseeaeeaes 25 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 2001 Detection Systems 38946C 12 01 130 Perinton Parkway Fairport NY 14450 9199 USA Operations Manual Security Escort Technical Service 800 374 7454 Page 38 of 38
28. e sorted by their operator identification numbers then the operator whose number most closely matches the one entered will be displayed If a last name is entered the operators are sorted in alphabetical order by last name then the operator whose last name is closest in alphabetical order is displayed Therefore if P is entered as the last name the operators will be sorted in alphabetical order by name then the first operator whose last name began with P will be displayed Clicking on the Next button then steps through the records in alphabetical order When this dialog is displayed in the subscriber s database testing a transmitter will fill in the Transmitter ID field with the ID of the transmitter tested Press Find to locate that transmitter s record Key Select This command allows the operator to choose the Select Database Key default setting for the order in which the data records EE are sorted In the case of the Operator Database the GG Transmitter ID records can be ordered by last name by authority a level in ascending order or by operator identification C Subscriber ID number in ascending order The choice is made by C Name placing the cursor on the small diamond to the left of SC the text and clicking with the left mouse button and C Last test time then clicking on the Select option Low Battery The specific choices in the Subscriber and Reports or Disabled Databases are different but the technique
29. ed until all of the mandatory fields have been completed The accuracy of information in the Subscriber Database is very important in the event that a subscriber transmits an alarm the information displayed in the Alarm Screen is taken from this database A faulty address could hinder Security s response to an alarm Disabled Subscriber Class Name Address Phone Number Subscriber ID Transmitter ID New ID Browse Image File Male Female Height Build Hair Color Eye Color 2001 Detection Systems Inc There is an option to disable an individual subscriber s Transmitter in such a way that it will not produce an alarm message on the Central Console This can be used to halt a subscriber s misuse of the system Disabling or enabling a subscriber is accomplished by locating the subscriber in the Subscriber Database clicking on the Edit Data button and clicking on the box next to the word Disabled in the upper left corner of the dialog This box is called a checkbox If the box has a check mark the subscriber s transmitter will be ignored by the system if it does not the transmitter will be recognized and alarms will be displayed Security Faculty Installer Out of Service Point type Resident From the dropdown list see Figure 19 select the appropriate class for this subscriber or asset Selecting the Acknowledge subscriber class will allow the alarm signal to be used to remotely acknowledge
30. eiver has detected an alarm transmission and if the Central Console has verified that it is a valid alarm Outdoor receivers contained in small gray weatherproof boxes are typically mounted on the sides of buildings and on light posts Indoor receivers are typically mounted on interior walls and are in small beige rectangular units bearing the Security Escort logo The indoor devices have one red and one green light The green light is used to indicate a successful test of a transmitter The red light will only be on during certain system tests or during an alarm Outdoor receivers do not have these visible lights Outdoors the strobe units on the Alert Units See below flash for successful tests Alert Unit 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 6 Security Escort Operations Manual Chapter 1 The Components These devices mounted outdoors on the sides of buildings and on light poles contains a siren and strobe light controlled in response to commands from the Central Console Its primary purpose is to provide visual and audible signals to create an awareness that an emergency may exist in the area Its secondary purpose is to provide a means for subscribers to test Transmitters while outdoors It does not receive test or alarm signals itself Transponder The Transponder continuously monitors the operation of a group of Receivers and Alert Units to detect system faults Such as tampering and to
31. essible only to Security Escort service and maintenance personnel These options affect the system operating parameters and are used for diagnostic and maintenance purposes The Technical Reference Manual describes the functions accessible under this menu The Printer Menu The Printer option in the command line indicates printer status such as out of paper printer not selected printer off etc The printer can be turned on or off only by installing company personnel The Technical Reference Manual describes the functions accessible under this menu Select to show the current printer status File Utilities Logout Setup Printer Network About Select alarm printer Select report printer Print history Screen Print File Figure 38 Printer menu The Network Menu The Network menu allows an installer to setup and monitor the computer network connections The Technical Reference Manual describes the functions accessible under this menu The About Menu Choosing the About option will open a dialog which displays information about the Central Console computer and the version of the Security Escort software currently installed There also are demo selections that will all be disabled grayed out in a live system 2001 Detection Systems Inc Security Escort Operations Manual Chapter 4 The Online Tools Program setup and system diagnostics
32. esting for the last 7 days broken down by hour Report of the subscribers that failed to check in during the last scheduled check in period Clicking this button will print all of the reports that are checked in the left hand Print report now check boxes Security Escort Operations Manual 38946C 10 01 Page 30 Security Escort Operations Manual Chapter 4 The Online Tools Midnight Report Reports will be automatically generated at midnight for all of the check boxes that are checked in the Midnight Report check boxes Sunday Report Reports will be automatically generated each Sunday at midnight for all of the check boxes that are checked in the Sunday Report check boxes Schedules This selection allows management of the time of day day of week schedules and holidays The operation of the schedules is covered in the Security Escort Technical Manual Alarm Groups This selection allows setup and arm disarm control of the alarm groups The operation of the alarm groups is covered in the Security Escort Technical Manual Alarm Group State This selection will display a list of the alarm groups that are currently armed and have one or more transmitters faulted Current Check in Status This selection will display a list of the subscribers that are required to check in and failed to do so during the last check in period Clear Screen To clear the screen of any outdated or unwanted data choose this feature in the Utilities menu
33. etection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 29 Security Escort Operations Manual Print System Reports Dialog This dialog allows the system reports to be printed now scheduled for printing each night at midnight or weekly on Sunday at midnight To print a report or reports now check the left hand box for each report desired and click Print Check the Midnight Report or the Sunday Only checkbox to automatically schedule that report at those Chapter 4 The Online Tools Select Which Reports 4re To Be Printed times Daily Test Report Report of testing by classes of subscriber for the last 24 hours broken down by hour Low Battery Report Report of all subscriber transmitters currently reporting low battery Not Testing Report Report of all subscriber transmitters that system reports Midnight Sunday Print report now report only Daily test report i B Low battery report Mi E Not testing report i 5 Receivers not heard from report E Daily trouble report _ P Guard tour repo 0 oe T Guard tour exception report E New alarm reports gt _ l Fail to test letters TI Weekly subscriber test repot _ Weekly security test report E B Weekly watchman test repot E Weekly maintenance test report D 5 Subscriber Check in report eee E have not tested their transmitters within the
34. into Microsoft Excel or any other ae FE application that will accept tab delimited C Low hatt disabled Low batt disabled text Print Clicking Print with the left mouse button Bee will cause the selected data fields to be Erit printed on the report printer in the indicated sort order Edit Subscriber Database Record Edit Subscriber s Database Record Home Disabled Security Address I Silent No handicap Name Sgt John Young Name Sgt John Young Addr Security Department Addr D Oak St City State City Rochester State NY Zip Phone f1 311 Zip 14604 Phone 71 6 244 4301 r Supervision Alarm zone i 063 24 0918 subscriber ID Nine T Transmitter ID 000000033 New ID C 30 second IY Zone 2 Ge 90 second Iv one 3 Image file IMAGE Browse 1 hour WM Zone 4 C Female Ge Male Height 6 feet 2 inches Build Large Hair color Black Eye color Brown Figure 18 Edit Subscriber s Database Record Advanced pass Fry Information Save O 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 17 Security Escort Operations Manual Chapter 3 Database Management When editing a subscriber s file or creating a new file the following information must be entered to complete the file subscriber name subscriber identification number and transmitter identification code The computer will not allow the edit screen to be clos
35. its and green lights flash on receivers to confirm a successful test However when a Security Transmitter is tested near a receiver the Central Console can record the location of the officer and the time of the test This can be used to generate a Guard Tour report The Security Transmitters also differ in the way that alarms are managed Unlike regular Transmitters no sound is emitted from the transmitter itself no sounders are activated on receivers and no strobes or sirens are activated The console in the security office displays the alarm as usual except for a yellow background and a text warning that the event is a Silent Alarm This allows security personnel to call for assistance without attracting unwanted attention Another form of special transmitter the Maintenance Transmitter is for use by the installing and service company s employees It provides special test capabilities for diagnosing system performance The use of this form of transmitter is outlined in the System Installation and Service Manual Another form of special transmitter the Point Transmitter is to protect assets and buildings not people The use of this form of transmitter is outlined in the System Installation and Service Manual Receiver The receivers are located throughout the grounds and buildings These devices contain radio receivers to detect alarm and test transmissions from Transmitters They also contain sounders that may be activated if the rec
36. lem type Locate Key button Subscriber Name Unknown in the Operator and Subscriber Transmitter ID Databases Entering the Subscriber ID UI NEDE Subscriber Class Transmitter ID Subscriber ID Subscriber Giassitcaton 8 9 NM WG Ri Other problem problem type ora specific time and Cancel date can locate a specific report see Figure 27 Locate Alarm Database Record Figure 27 As in the Operator and Subscriber Databases the subscriber records are temporarily ordered according to the field entered in the Locate Key dialog Key Select This button also works similarly to its counterparts in the Operator and Locate Alarm Database Record Person threatened Accident person Accident auto Medical problem False alarm Alarm demonstration 6 ew e we Subscriber Databases Using it the amp Alarm Time Reports can be ordered by Subscriber ES Name Transmitter Identification Code Transmitter ID Subscriber Identification Number alarm time problem type or Subscriber Subscriber ID Classification see Figure 28 Subscriber Name Incomplete When this button is clicked the most recent incident report file that has not C Problem Type been completed will be displayed The reports are not reordered when this command is used C Subscriber Type Figure 28 Database Key Selection O 2001 Detection Systems Inc Security Escort Operations Manual 38946C 1
37. location The supervisory feature must be enabled in the transmitter Only for transmitters that have the supervisory feature enabled select the interval of these Supervisory messages The supervision period that is specific to the assigned transmitter must be selected if this feature is used You can t change the supervision period of a transmitter Specific Alarm Zones are assigned to the different computer workstations of the Security Escort system Each transmitter entered in the Subscriber Database can be assigned to one or more of the Alarm Zones Therefore you may control which computer workstations alarms from this transmitter will appear on The Advanced button is used to set up special transmitters that monitor fixed locations these features are not used for personal transmitters This button is available only to the maintenance and installing personnel see the Technical Reference Manual Sharon Black Resident Phone 7165678901 Room 100 West Building Field 1 Field 2 Field 3 Field 4 Figure 20 Information Entry Screen Clicking the Save button saves all changes to the database Security Escort Operations Manual 38946C 10 01 Page 19 Security Escort Operations Manual Chapter 3 Database Management Transmitter Change CAUTION The Transmitter Change Locate Subscriber s Database Record command under the File Menu is used when it is necessary to Guhserber Marne change a subs
38. ne Tools Database Find Level Locate Test Level Guard Tour Level Guard Tour Minutes Popup Trouble Box Contact Information System Defaults This is the minimum receive level 1 255 that must be heard before the system will automatically enter the transmitter in the Subscriber Locate dialog default 112 It determines the distance the subscriber s transmitter must be within the specified ID capture receiver set in the System Preferences dialog before the system will recognize the test This is the minimum receive level 1 255 that must be heard before the system will accept a test generated by a transmitter other than a guard to be printed with a location default 160 It determines the distance the transmitter must be within from a receiver before the system will recognize the test and print the location If the transmitter is too far away from the receiver that receiver s green light will not be displayed so the individual knows that they must move closer to the receiver for the test to register This is the minimum receive level 1 255 that must be heard before the system will accept a test generated by the guard s transmitter to be entered as a location in the guard tour report default 192 It determines the distance the guard s transmitter must be within from a receiver before the system will recognize the test and create the guard tour entry If the guard is too far away from the receiver that receiver s green ligh
39. new one using the Change Transmitter command in the File Menu Security Escort Operations Manual 38946C 10 01 Page 33 Security Escort Operations Manual Chapter 5 Troubleshooting Lost Transmitters should be replaced promptly and the old Transmitter ID should be removed from the subscriber database Receiver and Alert Unit Problems AC Loss Low Battery Tamper No Response Jamming Output Device Error Bad Checksum Transponder Problems Each Alert Unit requires its own AC power source for long term operation however each unit contains a backup battery which provides power to the strobe and siren in the event of loss of AC power The AC Loss Trouble dialog appears whenever the power supply of an Alert Unit has been interrupted A security officer should check to see if the wiring to the Alert Unit has been disturbed or if one of the building s circuit breakers has been tripped If the trouble cannot be resolved the installing company service representative should be contacted promptly The Alert Unit s internal batteries will keep it operational for several hours This trouble dialog signifies that an Alert Unit s internal batteries and they are beginning to run low A security officer should be sent to check the device s power source see AC Loss above When the AC power is restored the batteries will recharge automatically If power can not be restored the installing company service representative should
40. nsmitter will be displayed on the normal map screen as OK or FAIL icons signifying a successful test by a valid subscriber or an attempted test transmission from a Transmitter not in the Subscriber Database This option doesn t effect the display the subscriber receives from a receiver or Alert Unit s strobe Typically this checkbox would be checked This checkbox is for a future option At this time it has no function Leave this checkbox unchecked This checkbox is for a future option At this time it has no function Leave this checkbox unchecked This checkbox is for a future option At this time it has no function Leave this checkbox unchecked This box determines the length of time that the sirens and sounders will sound before being automatically silenced by the Central Console When the sounders are automatically silenced in this way the Central Console remains in its Alarm mode The numerical value is in seconds and it can be set up to 9999 This value would be set to prevent violating local noise ordinances Typically this value would be set to 240 seconds or greater default 600 seconds This box determines the length of time before a Recall alert is issued to the dispatcher at the Central Console when an alarm is being displayed If neither the mouse nor any key has been actuated for the specified length of time the Console will resound the Alarm sound once each programmed period This feature prevents inadver
41. o do this The Restore will overwrite all existing data and that data will be lost forever function allows loading of selected databases Database SQUrce from backup files It is not necessary to b Operators fe Master Database drive perform the Restore function on all databases in order to restore any one All C Subscriber Slave Database drive changes that have occurred since the last Transponders C Local Escort drive backup will be lost when a database is restored therefore Restore only those C Reports Cartridge disk drive databases that have a problem Backups Flo A should be made any time significant changes PPY have been made to any database Clear entire file It is possible to rebuild a database by backing it up and immediately restoring it If you are having trouble with a database this may correct it Restore Figure 32 Restoring Databases The Restore dialog is used to select the Database to be restored as well as the source of the backup file As a precautionary measure Restore only allows restoration of one database at a time unlike the 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 25 Security Escort Operations Manual Chapter 4 The Online Tools Backup command which backs up all databases at once When the appropriate backup disk has been loaded and the appropriate database selected a click on the Restore button initiates the resto
42. of sorting and searching Additionally the records in the Reports Database can be sorted by Alarm time problem type and Subscriber Classification Common Commands Most of the commands are common to the various databases The Subscriber Database screen which follows is typical Note any individual operator s access to the databases is controlled by authority level settings in the Operator Database The manager of the Security Department usually controls these access settings through a high level password Subscriber Database Screen The four buttons across the bottom of the database dialog allow the operator to step through the individual records of the database Beginning End Of File Beginning and End Of File buttons call up the first or last record in the database Previous Next These two buttons allow you to scroll through the records in the database one record at a time These can be useful when searching for a name without knowing the exact spelling or reviewing a sequence of alarm events 2001 Detection Systems Inc Find Subscriber s Database Recoil Home F Disabled i aculky Address Silent Handicapped Name ane Smith Addr I wom 1 City State City Fochesier State M CH Phone 2001 Zip 1040 Phone babi tJa Subscriber ID 00 67 00465 Transmitter ID onodam a __ Statistics Total Tesis EI Airset Data Merge Last Test 12 19 Thu Jan 04 2001 Modify O
43. onder database Exit Figure 29 File Menu The Utilities Menu From this menu Figure 30 key operators M Database utilities can backup or restore the databases for the j system set the options for the operation of the system and clear the map screen Backup Restore File Utilities Logout Setup Printer Network About Security Preferences System Defaults System Labels Print System Reports Schedules Alarm Groups Alarm Group State Current Check in Status Clear screen Output verification Synchronize system time Figure 30 Utilities Menu 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 24 Security Escort Operations Manual Chapter 4 The Online Tools Backup Databases To prevent the accidental loss the databases should be backed up at least once a week to multiple backups At least one of these backup copies should be kept in a different location from the Central Console s location CAUTION This feature provides a convenient process Backup The Selected Databases a for saving the information in the databases to backup files Weekly backups are recommended to permit data recovery if the computer memory should become corrupted If this unlikely event occurs an operator can quickly restore the databases in question Database Destination with the Restore command described below Backups should be made any time Pre
44. ons The Central Console computer to identify potential problems continuously monitors each Transponder Receiver and Alert Unit Whenever a problem is detected Trouble alerts are presented on the display of the Central Console These alerts provide problem descriptions emergency phone numbers and other instructions for resolving the problem This section describes the significance of system Trouble alerts and the action Security personnel should take in response to the problems Examples of the Trouble pop up dialog are given in each section Note that some system Trouble alerts involve aspects of the system which Security Department personnel will be unable to correct themselves when these troubles occur the installing company service representative should be contacted as soon as possible using the phone number that appears in the pop up dialog Chapter 5 Troubleshooting System Trouble Reported Trouble no response GROUNDS MAINTENANCE 1 06 16 Fri Apr 29 1994 Receiver First Floor French House Call Fred Swartz 555 1234 if no answer page Fred by calling 655 6765 and touch tone your phone number after the tone Figure 41 Example of System Trouble Be sure to inform the service representative of the words in the pop up Trouble dialog which describe the problem Clicking on the Cancel button should clear the pop up dialog after the problem has been corrected or the installing company service repre
45. onsible for maintaining the Subscriber and Operator Databases The information in an Operator Database record includes his or her password full name a unique operator identification number an authority level local address and phone number and notes All fields but the password field are displayed even when a specific operator s file is edited via the Edit Data command the password is represented by a number of asterisks for security Edit Operator Database Record When adding a new Operator or editing the data for an existing Operator the Edit Operator Password jm Password Verify been Record dialog IS displayed as Authority Level Master Operator ID fi shown above Certain information fields must be completed to Name Default change this password produce a valid record the Address password the authority level and the name must be entered All the City other information in the operator s Zip Phone file is optional including the local address local phone number and notes NOTE There are two boxes for passwords in the Edit Operator Record dialog Password and Password Figure 14 Edit Operator Database Record Verify Since the operator cannot see what is being entered while typing in the password field it must be entered twice to safeguard against errors password modifications will not be accepted if the entries in the Password and Password Verify boxes are not identical 2001
46. ord 15 Edit Operator Database Record 15 Authority Levels ek 16 Find Subscribers Database Record 16 Subscriber Database Fields 17 Edit Subscriber s Database Record 17 Figure 19 Subscriber Class dropdown list 18 Figure 20 Information Entry Screen 19 Figure 21 Locate Subscriber s Database Record Transmitter Change 20 Figure 22 Transmitter Change arnnnrnnvrnnvrnnrennrennrnne 20 Figure 23 New Transmtter aaa azacaai 21 Figure 24 Reports Database 21 Figure 25 Alarm Reconstruction displayed on Map 22 Figure 26 Edit Alarm Report Information 22 Figure 27 Locate Alarm Database Record 23 Figure 28 Database Key Selection 111 23 Figure 29 File Mena 24 Figure 30 Utilities Men 24 Figure 31 Backup Databases 11 11111 25 Figure 32 Restoring Datoabases es 25 Figure 33 Backup Updates loss remmder 26 Figure 34 Edit Security Preferences eeeeeeeeeeenn 26 Figure 35 Print System Reports Dialog 30 Figure 36 Figure 37 Figure 38 Figure 39 Figure 40 Figure 41 2001 Detection Systems Inc EGO MEN ER 31 Setup Menu 32 EMMIECMONU SE SES ee KE 32 NeMWONAMENU EE 32 About menu 32 Example of System Trouble 33 Security Escor
47. ormation in the currently displayed record When it is clicked the appropriate Edit Subscriber Database Record dialog opens and the data can be modified Clicking on the Save button replaces the old information with the new Clicking on the Cancel button presents the opportunity to maintain the changes or revert to the old information Delete This button will cause the currently displayed record to be deleted from the database The operator must confirm a delete decision before the record is actually deleted Locate Subscriber s Database Record Subscriber Name Subscriber ID Transmitter ID Address ltems Phone Number Info Field Search Pager Items Pager Group Test near the receiver closest to this system to automatically fill in the Transmitter ID field Figure 11 Locate Key Dialog 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 13 Security Escort Operations Manual Chapter 3 Database Management Locate Key Scrolling through the database using the Previous and Next buttons may not be the most efficient way of locating a specific Subscriber or Operator Pressing the Locate Key button from any Operator Data record produces the display shown above An entry in one of the blank fields followed by a click of the left mouse on the Find button will search all records for the closest match For instance if an operator identification number is entered the operators ar
48. orrect Find Subscriber s Database Record For Transmitter Change subscriber s record Home is displayed click Disabled Stati Address No handicap on the Change Name Anne Black Name Anne Black button and perform Addr Admissions Rm 100 Addr 21 05 Lake Ave a Test using the new transmitter The new City State City Rochester State NY Zip Phone 2500 Zip 14610 Phone 716 389 4204 Transmitter Identification Code Subscriber ID 018 63 8130 Information New transmitter ID Locate Key will be automatically entered into the New transmitter ID field Transmitter ID 000000022 Beginning Previous Next End of File Figure 22 Transmitter Change 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 20 Manually enter the new transmitter ID into the Transmitter ID field or using the mouse highlight the old Transmitter ID value and press and hold the Shift key and tap the Insert key Then click the Save button A prompt will appear asking for a second Test to confirm the change Test the new transmitter again Find Subscriber s Database Record For Transmitter Change Chapter 3 Database Management Security Escort Operations Manual Home Address No handicap Name Anne Black Addr 21 05 Lake Ave City State City Rochester State NY Zip Phone 2500 Zip 14610 Phone 716 389 4204 Subscriber ID
49. own hair Brown eyes appeared to the tzraunin y area zalra ofthe area dispatcher Alarm History Sharon Hack Ham recelwed Recall Room 100 Poenget Figure 25 Alarm Reconstruction displayed on Map Edit Data See Figure 26 Edit Alarm Report Information 4 I gt Select the Select problem type Unknown Person threatened oO t amp Accident person Accident auto Medical problem False alarm Alarm demonstration eee SED Other problem Describe ACTION taken Checked Bldg 1 could not fined him had Jane give decription to pass on to next shift the officer that Zip Subscriber ID fi 00 62 0046 the problem and the Delete 5 unauthorized male walking in hall database If the appropriate Name Jane Smith responded to the Phone 2001 Faculty action taken Save This button will report is deleted the problem type then een Room95 o enter the name of TR City State alarm Finish with i the description of Enter name of OFFICER responding to the alarm Ir Ba am OSSO S by clicking the Save pes button Enter description of PROBLEM delete the alarm report from the data can not be recovered Figure 26 Edit Alarm Report Information 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 22 Security Escort Operations Manual Chapter 3 Database Management Locate Key This button works similarly to the Select prob
50. perator 7 Insert New Last Check in Edit Data Created 17 71 Mon Sep TA 7900 Delete Madiliec 1 52 Thu Jan 0A 2001 Locate key Trans change 11 53 hu Jan 04 2001 Record size 374 Key Select version Subscriber ele rm aitmp End of Eile Cancel Beginning Previous Figure 10 Find Subscriber s Database Record Security Escort Operations Manual Page 12 38946C 10 01 Security Escort Operations Manual Chapter 3 Database Management The right side buttons in Figure 10 are explained below Statistics This button calls up a dialog to show the breakdown of different classes of subscribers in the database Data Merge This button is used to load a new database with data from another system It will only be available to the installing company and should be used with caution A database backup must be performed before using this option The database must be verified before putting the new database in service Insert New This button is used to create a new record in a database An Edit Subscriber Database Record dialog opens for entry of the appropriate information into the database The Tab key may be used to step through the data fields in order or the operator may click the mouse on any field to place the cursor for data entry The specific Edit Subscriber Database Record options are discussed in more detail in sections that follow Edit Data This button allows the operator to edit the inf
51. query the Receivers for data in the event of an alarm or test from a Transmitter It collects and summarizes alarm and test data and relays that data to the Central Console The Transponder also commands the Receivers and Alert Units activating lights sounders and sirens as appropriate The Transponder has a battery backup to maintain protection during local power outages The Transponder is contained in a steel box approximately 12 in 30 5 cm wide and 18 in 45 7 cm high It is usually mounted on a wall in the basement or in a utility closet Central Console The Central Console is the control center for the Security Escort system It consists of one to eight IBM compatible personal computers one of which is an instantly available back up the slave computer The system software is designed to run on the Microsoft Windows operating system and requires little or no computer literacy on the part of the dispatcher The Central Console is usually located in the Security dispatch center The Central Console is responsible for receiving Alarm and Test data from the Transponders and calculating the location of the Transmitter that produces the alarm or test It also identifies the individual to whom the Transmitter has been issued and for alarms presents the location and identity information on the computer screen The Central Console contains the Subscriber and Operator Databases used to check subscriber identity and operator passwords and
52. ration To abort the restore process click on the Cancel button Figure 33 is a reminder that if changes to the x system databases have been made since the backup was made the changes will be lost EECH Therefore those changes must be redone to All updates not in backup will be the restored database or they will be lost lost Figure 33 Backup Updates loss reminder Security Preferences The Security Preferences dialog see Figure 34 is kW Turn on outside sounders Require alarm report End of shift reminder used to make W Turn on alarm strobes W Security alarms silent Times in 24 HE EE Display unauthorized alarms Installer alarms silent important settings ges ign oes ie First shift reminder that govern the way Sound unauthorized alarms IT Alarm voice output in which the Filter virtual fence Show personal data 15 30 Security Escort ke No point text if area text w No receiver icons Second shift reminder System reacts in kg Output includes subscriber ID Show tests on the map 23 30 W Output includes transmitter ID Option 3 the event of Alarm P P S Third shift reminder and Test Limit alarms to 1 transponder Option 4 m Bo transmissions from w Option 2 l Option 5 the subscribers Transmitters This Auto silence alarm in 600 seconds Datahase find level 112 dialog is available Recall operator in 80 seconds Locate test level fi 60 only to the Security On outside tests fl
53. rations Manual 38946C 10 01 Page 11 Security Escort Operations Manual Chapter 3 Database Management Chapter 3 Database Management The Databases The Security Escort software contains several distinct databases 1 the users of the system 2 assigned and the authority 3 officers 4 The Subscriber Database contains name address identification number and other information about The Operator Database contains information on the Security Officers including the passwords level granted The Reports Database contains all of the alarm reports created by the system and completed by the The Transponder Database contain information on the system hardware configuration and on testing data taken by Security Escort service personnel Access to these databases is only available to installing and service company employees These databases are accessed under the File menu The three databases that are used by Security personnel operate very similarly Each subscriber operator and report entry contained in its respective database is called a record The common commands of the databases are described first before focusing on each specific database The records in the Subscriber and Operator Databases can be sorted by Name Identification Number Transmitter Identification Number Time of Last Test or Time of Low Battery Report by using the Key Select or Locate Key buttons to select the method
54. s for searching are the same select Print When this button is pressed the printer will produce a hard copy paper printout of the record currently displayed Figure 12 Example Cancel This button allows the operator to exit the current dialog If changes have been made the operator is presented with an option to save the changes to memory or to restore the data to what it was before the changes were made The Operator Database 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 14 Security Escort Operations Manual Chapter 3 Database Management Find Operator s Database Record Authority Level Master Operator ID H Name Default change this password Address i City State Zip Phone Created 15 13 Wed Sep 18 1991 Modified 17 33 Sat Aug 14 1993 Modify Oper E Record size 59 bytes version 0 Notes Insert New Edit Data Delete Locate Key Key Select Beginning Previous End of File Figure 13 Find Operator Database Record Figure 13 is a typical screen from the Operator Database The term Operator is used to refer to a person who has the authority to use the various features of the Security Escort System software The term includes the Security Department s dispatchers who initiate responses to alarms Security Officers who may be required to produce incident reports and other employees of the Security Department who may be resp
55. s transmitted by Security or Watchman Transmitters are to be silent alerting the dispatcher at the Central Console but not sounding the sirens of the Alert Units or the Sounders in the Receivers If this checkbox is checked then alarms transmitted by transmitters issued to installing company representatives and visitors are to be silent alerting the dispatcher at the Central Console but not sounding the sirens of the Alert Units or the Sounders in the Receivers If this checkbox is checked then predefined sound WAV files can be played at the alarm console for specific alarm types Typically this checkbox would not be checked Security Escort Operations Manual 38946C 10 01 Page 27 Security Escort Operations Manual Show Personal Data No Receiver Icons Show Tests On The Map Option 3 Option 4 Option 5 Auto Silence Alarm In A Seconds Recall Operator In X Seconds On Outside Tests Flash Strobe For X Seconds Man Down Delay Timer A Seconds End Of Shift Reminder First Second Third Shift Reminder 2001 Detection Systems Inc Chapter 4 The Online Tools If this checkbox is checked then personal height build hair and eye color data will be displayed on the alarm screen If this checkbox is checked then individual receiver icons will not be shown on the alarm map display Typically this checkbox would be checked If this checkbox is checked then Tests from subscriber s Tra
56. sa 32 SUDSCHDER ClASS u Add a R A add 18 New Alarm Reports esaeaa aaa aaa aaa aaa aaaasaaaaaznca 30 Subscriber Uatabase aaa aaa aaa aaa aanaai 12 16 NOW ID ie aa dr 18 Subscriber Database Editing rrnrrnnrrnrnnrrnervnrnnrrnernn 17 Nl 12 SUDSADE EE 18 No Point Text If Area Tei 27 Subscriber Gtoattetce aaa aaa aaa aaa aaa aa aaaanaaa 13 No Receiver ICONS eaa aaa aa aaa zana aaa aaa aaaaaaaaaaaa wi 27 SMA TR COI ON O AA 31 INO RESPONSE Hae EA A O R A A 34 SUDCEVISION EEN 19 Not Testing Report rrarnarnarnarnarnarrornarnernennonnennannennenn 30 Synchronize System Tme aaa aaa aaa aaa aaia 31 System DEAN add Zk cael az ata dd 29 O System Ee TEE 29 On Outside Tests Flash Strobe For X Seconds 28 T Operator Database arrrrarnrnrnnrrernrvonnavnrnennanenner 12 14 ON 27 TEMPEL AZ wn 34 35 elt Le E EE 28 Transmitter EE 28 FONN 20 EI edel EE 28 WOW BALLEN de 33 CUTOUT VIC Gr ETON EE 34 SPECIAL TYDES Zo GA PA A 6 Output includes Subscriber ID 27 Transmitter Change 20 Output includes Transmitter ID 27 irans mider D zo up 18 Output Verification szerdai aaa aa aaa aaa aa aaa aa aaa aan ia 31 Transmitter replacement aa aa aaa aaa aa nan aaa 33 Transmitter Gupervision aaa aaa aaa aaa aaaaaaaaaai 19 P Transponder Database ccccccccececceeeeeeeeeeeeneeeeees 12 Transponder Problems ccccccscceceececeeceececeeceeaeees 34 PASSWOTOS rane 15 Troubl
57. sentative has been contacted Note that after a problem has been corrected the system will confirm the correction with a Restored pop up dialog This Restored message should appear within 30 seconds after the trouble is corrected Therefore when attempting to correct a problem clear the Trouble pop up dialog and wait for 30 seconds for the Restored message to be certain the problem has been corrected Transmitters with Low Batteries The Transmitter will sense that its battery is low well before the point at which it will no longer be able to transmit an Alarm message It then inserts a Low Battery indication in every Test or Alarm message sent by the Transmitter advising the Central Console of the Low Battery condition The Low Battery Trouble dialog appears anytime that a subscriber attempts to test his or her Transmitter and the battery in that transmitter is low Security Department personnel should promptly advise the subscriber to bring the transmitter to the Security Office for an exchange It should be exchanged for a new one using the Change Transmitter command in the File Menu as described earlier Broken or Lost Transmitters When a damaged Transmitter is returned to the Security Office it should be clearly marked as faulty and given to the installing company service representative so that a replacement can be made to the inventory of spare transmitters The damaged transmitter should be exchanged for a
58. ss Backup to save a backup of the indicated databases Press Cancel to exit Ie Operators Master Database drive save the databases to the master or slave computer s hard drive a cartridge drive or to a floppy drive of this computer When saving z significant changes have been made to any MW Subscriber Slave Database drive database Ee When the Backup menu item is chosen v transponders Local Escort drive options are presented see Figure 31 to kW Reports Cartridge disk drive 8 Floppy A to a floppy disk or cartridge drive it is Backup necessary to verify that the appropriate disk nie or cartridge is inserted into the drive before clicking the Backup button To abort the Figure 31 Backup Databases process click on the Cancel button in the dialog This dialog allows backups to be made of all of the databases Only the databases with a check mark will be backed up Typically all databases should be backed up at once Only when they do not fit on one floppy disk should you save individual databases to one floppy then switch floppy disks and repeat the procedure to save the rest of the files Restore Databases Should one or more database files become Restore Which File corrupted or erased due to a hard drive failure power surges or other unpredictable WARNING Restoring a file event it will be necessary to restore the databases from backup files The Restore feature allows you t
59. st be filled in with a unique ID Complete the change to the Subscriber information by clicking on the Save button Enter the filename for the image of this individual or item to be shown on the alarm screen Click the Browse button to open a dialog box to select the filename from a list of available files These characteristics are shown on the alarm screen Security Escort Operations Manual 38946C 10 01 Page 18 Security Escort Operations Manual Silent Handicap Supervision Alarm Zone Advanced Information The Information button is used to enter specific information about the holder of this transmitter Car type parking sticker number license number and medical information are examples of the types of information typically entered Each of the fields would typically hold different information The installer can change the field labels to labels that would define your intended usage Save 2001 Detection Systems Inc Chapter 3 Database Management If checked a system that would normally sound alarms will be silent for all alarms generated by this transmitter If this individual is handicapped select an item from this drop down list The condition will be displayed on the alarm screen If a handicap is selected the Notes field will not show on the alarm screen Specific transmitter types periodically transmit Supervisory messages so the system can monitor their function and
60. t Operations Manual Table of Contents 38946C 10 01 Security Escort Operations Manual About This Manual About This Manual The Security Escort Operations Manual is a reference for security personnel and for service and maintenance personnel responsible for the system The manual contains a discussion of the system components and software Personnel responsible for dispatching in response to Security Escort alarms will need to be familiar with chapters 1 and 2 ata minimum This material should be used to complement the dispatchers hands on training Chapters 3 through 5 provide information needed by those security personnel responsible for the administration of the system Microsoft Windows The Security Escort system software operates in the Microsoft Windows operating system This manual assumes basic familiarity with the Microsoft graphical user interface If you unfamiliar with Microsoft Windows you may wish to look over the Microsoft Windows manual Microsoft Windows Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 5 Security Escort Operations Manual Chapter 1 The Components Chapter 1 The Components This section will provide a basic understanding of each of the Security Escort system components and how they interact The system is comprised of five b
61. t will not be displayed so the guard knows that they must move closer to the receiver for the test to register This setting controls the time spacing in minutes for entries of the guard s current location in the automatically generated guard tour report Therefore if set to 15 minutes an entry will be generated each 15 minutes that the guard s transmitter is within range of the system default 15 minutes Each yellow pop up trouble box that is displayed on the Central Console to advise of system problems contains specific instructions for the dispatcher Entries in this text box will be displayed in the pop up trouble boxes whenever a system problem occurs that requires attention This information usually includes the name and telephone number of the designated Security Escort maintenance technicians The options contained in the System Defaults dialog are accessible only to Security Escort service and maintenance personnel These options affect the system operating parameters and are to be setup by installing personnel The Technical Reference Manual describes the functions accessible under this dialog System Labels The options contained in the System Labels dialog are accessible only to Security Escort service and maintenance personnel These options affect the system operating parameters and are to be setup by installing personnel The Technical Reference Manual describes the functions accessible under this dialog 2001 D
62. tently ignoring an active alarm event The numerical value is in seconds and it can be set up to 240 seconds Typically this value would be set to 60 seconds or greater default 180 seconds The entry in this box controls the approximate length of time the strobe on an Alert Unit will flash to signify a successful Transmitter test The value is in seconds and can be set between 0 and 15 Typically it is set to 5 seconds default 5 seconds This value controls the time that a transmitter must be in a man down condition before a man down alarm is displayed Typically it would be set to 10 seconds default 10 seconds Setting this value too short will cause inadvertent man down alarms to be generated A check in this box causes a prompt to appear on the Central Console screen every five minutes for 30 minutes prior to the end of each shift if there are incident reports that have not yet been completed It is intended to responding officers to complete alarm reports before the end of their shift The entries in these fields are the times 24 hour clock at which the Central Console will prompt the dispatcher that there are one or more incident reports that have not yet been completed Typically the times would be set to 30 minutes before the end of shift Prompts will be given only if the End of Shift Reminder option is selected Security Escort Operations Manual 38946C 10 01 Page 28 Security Escort Operations Manual Chapter 4 The Onli
63. the left mouse button is clicked or the R key is pressed This will replace the alarm screen with the normal operation screen Handling Multiple Alarms E fant TF leg z SCH la Te EE 5 Artur Alarms Female 5 feet inches Medium build Brown hair Brown eyes KCCOUNIIN AFEA sales Ofte area Jane Smith ALARMS ARE SOUNDING 03107 Tue Jes karen Black Eg enter code to ENCE alarm on i ufficer s ST OCI RSR Figure 8 Multiple Alarms When two or more alarms are active each alarm is handled as a separate event by the system and each can be viewed individually The name of each subscriber who transmitted an alarm is listed in the Active Alarm Box One name can be selected at a time by clicking on the name in the Active Alarm Box to highlight it The information displayed in the alarm screen then applies only to the highlighted subscriber To display the alarm information of another subscriber with an active alarm click on that subscriber s name in the Active Alarm Box or use the up and down arrow keys on the keyboard to select the desired subscriber Each alarm must be acknowledged and silenced separately Filing an Alarm Report If the optional alarm report Edit Alarm Report Database record has been selected during the Select problem type setup of the Security Escort Name Jane Smith Unknown System an officer is Address Room 95 prompted to enter an alarm report after the alarm has ciy ste
64. transmitter This checkbox effects the location text shown on the alarm screen If this checkbox is checked and the alarm is determined to be within a predefined area then only the area text will be displayed any receiver location text will be suppressed Typically this checkbox should be checked If this checkbox is checked then anytime the systems prints or displays text for an alarm or test the subscriber s ID number will also be displayed Otherwise the subscriber s ID will not be shown If this checkbox is checked then anytime the systems prints or displays text for an alarm or test the transmitter ID number will also be displayed Otherwise the transmitter ID will not be shown Typically this checkbox would not be checked This box should not be checked It was used only in a system where all transponders operate on areas that are separate from each other It would prevent all interactions between receivers on different transponders Typically this would be very undesirable This checkbox is for a future option At this time it has no function Leave this checkbox unchecked If this checkbox is checked then the operator will be prompted to complete an alarm report when the alarm is reset from the screen If the responding officer is required to complete the report or if no system report is desired this box should not be checked If the operator should complete the report then check this box If this checkbox is checked then alarm
65. unications between a Transponder and its Receivers or Alert Units The installing company service representative should be informed the next business day Communications Failure This Trouble alert indicates that the Central Console is having problems communicating with one of the Transponders This could mean that a significant portion of the protected area might not be able to report alarms to the central console The installing company service representative should be contacted immediately AC Loss This Trouble alert indicates that the power supply of a Transponder has been interrupted A security officer should check if the Transponder s input power line has been disturbed If that is not the problem one of the building s circuit breakers may have tripped If the trouble cannot be resolved the installing 2001 Detection Systems Inc Security Escort Operations Manual 38946C 10 01 Page 34 Security Escort Operations Manual Chapter 5 Troubleshooting company service representative should be informed as soon as possible The Transponder s internal batteries will keep it operational for several hours which should be sufficient time for the problem to be resolved Low Battery This trouble dialog signifies that a Transponder s internal batteries are beginning to run low If not already done the source of AC power to the Transponder should be checked see AC Loss above When the AC power is restored the batteries will recharge
66. will have the ability to perform all of the functions of the authorities shown above it Subscriber Database A subscriber is anyone who has been issued a Security Escort Transmitter This database includes all transmitters assigned in the system whether they are protecting people or things The Subscriber Database is very similar to the Operator Database the method by which the names and other information are stored is virtually identical Disabled Find Subscriber s Database Record Security Name o John Young Addr Security Department re AI City State Zp Phonefi9il Subscriber ID 063240918 Transmitter ID 000000033 Total Tests ooo Reset Last Test 14 04 Fri Aug 24 2001 Modify Operator kb Last Check in fF Created 12 23 Mon Sep 18 2000 LOW BATTERY Modified 11 52 Thu Jan 04 2001 Trans change 11 52 Thu Jan 04 2001 Subscriber Information Beginning Previous EE i No handicap Hom Address Silent Name E John Young Addr 21 Oak St City Rochester State NY Zip i 4604 Phone 716 244 4301 statistics Data Merge Insert New Edit Data Delete Locate Key Key Select Print Cancel Clear 14 04 Fri Aug 24 2001 Record size 315 Version 1 End of File Figure 16 Find Subscriber s Database Record The information stored in a subscriber s file includes the person s name local address and phone number permanent address an

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