Sun StorEdge N8200 Filer Service Manual
Contents
1. h Type y The following typical output is displayed i Type q 38 Sun StorEdge N8200 Filer Service Manual August 2000 The following typical output is displayed FORMAT MENU disk select a disk type select define a disk type partition select define a partition table current describe the current disk format format and analyze the disk repair repair a defective sector label write label to the disk analyze surface analysis defect defect list management backup search for backup labels verify read and display labels save save new disk partition definitions inquiry show vendor product and revision volname set 8 character volume name l lt cmd gt execute lt cmd gt then return quit format gt j Type q v To Use the newfs Command to Create a File System on the Root Slice of the Boot Disk 1 Type newfs dev rdsk c0t0d0s0 The following typical output is displayed newfs construct a new file system dev rdsk c0t0d0s0 y n 2 Type y Chapter 4 Recovery Software Instructions 39 The following typical output is displayed dev rdsk c0t0d0s0 sectors super block backups 115232 32 576032 1094432 1555232 2011424 2472224 2933024 3393824 3850016 4310816 4771616 5232416 5688608 6149408 57632 6295022 sectors in 1753 cylinders of 27 tracks 3073 7MB in 110 cyl groups 633632 1152032 161282. Sun StorEdge N8200 Filer Service Manual August 2000 New Factory Scripts Do not use these scripts unless you are directed to do so TABLE 2 4 New Factory Scripts Script Name Explanation mirror_cfg sh Provides the setup of the root disks for mirroring mirror chk sh Checks the mirror every hour and emails the users you have specified if there is an error The script is run by cron S99onetime Sets autoboot to true after first reboot S99resync Synchronizes the root disks system_chk sh Tests filer daemon connectivity ship_settings sh Prepares the system for shipment sets a number of log files to zero and unconfigures the system New Patches The following patch IDs have been added in addition to the patches installed with the Solaris 7 operating environment dated November 1999 106541 09 106924 05 107473 04 107458 06 107460 04 107469 05 108482 01 107148 06 107171 05 108301 01 108662 01 Chapter 2 Software Differences 19 20 Sun StorEdge N8200 Filer Service Manual August 2000 CHAPTER 3 Troubleshooting This chapter provides the troubleshooting procedures for problems that might be encountered while using the Filer Administration Tool This chapter is organized as follows m No Indication of a Console Connection Is Provided on page 22 m On First Boot Error Messages Are Displayed and the System Will Not Boot on page 22 m The Filer Administration Tool Does Not Open on page
3. Use 1s a to list all files 2 You have mail 2 SU Password Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Prompt machine name machine namet Reference Documentation Document Title Sun StorEdge N8200 Filer Release Notes Sun StorEdge N8200 Filer Installation Configuration and Service Guide Sun StorEdge N8200 Filer Installation Checklist Sun StorEdge N8000 Filer Series Administrator s Guide Sun StorEdge A1000 and D1000 Installation Operations and Service Manual Sun Enterprise 220R Server Setup and Rackmounting Guide Sun Solstice DiskSuite 4 2 User s Guide Sun StorEdge N8200 Filer Recovery Software Part Number 806 5419 806 4668 806 5417 806 4669 805 2624 806 1087 805 5961 804 7320 Accessing Sun Documentation Online The docs sun com web site enables you to access Sun technical documentation on the Web You can browse the docs sun com archive or search for a specific book title or subject at http docs sun com Ordering Sun Documentation Fatbrain com an Internet professional bookstore stocks select product documentation from Sun Microsystems Inc For a list of documents and how to order them visit the Sun Documentation Center on Fatbrain com at http wwwl fatbrain com documentation sun Preface xi Sun Welcomes Your Comments Sun is intereste
4. Change Email Notifications section Note If only one disk drive fails in a disk storage unit no data is lost and the operation of the unit is not interrupted Replace the disk drive by following the instructions in Sun StorEdge A1000 and D1000 Installation Operations and Service Manual The failed disk data is automatically reconstructed on the new disk You do not have to reboot the system A Boot Disk in the Controller Fails You are notified of this failure by an email message sent to the address established with the Settings function Refer to Sun StorEdge N8000 Series Filer Administrator s Guide Chapter 3 in the To Change Email Notifications section Use the metadb command to remove the replica database from the failed drive Refer to Sun Solstice DiskSuite 4 2 User s Guide section How to Remove State Database Replicas Command Line If necessary replace the failed disk drive Rebuild the mirror as required Refer to Sun Solstice DiskSuite 4 2 User s Guide for instructions Use the met adb command to create a new replica database on the replacement drive Refer to Sun Solstice DiskSuite 4 2 User s Guide for instructions Note The instructions to recover from a boot device failure are also located online at http docs sun com You do not have to reboot the system Chapter 3 Troubleshooting 27 Disk Storage Unit Hot Spare Operation A hot spare is an extra data d
5. N8200 filer Controller Disk storage r a L 4 Disk storage e eee fe ee A r a 4 Disk storage ht ME hel L re Disk storage EE ae 4 L FIGURE 1 1 Typical N8200 Network Configuration Note The N8200 filer system storage can be expanded in 200 Gbyte increments to a maximum of 800 Gbytes This is done by adding disk storage units Contact your local Sun sales representative for more information Sun StorEdge N8200 Filer Service Manual August 2000 CHAPTER 2 Software Differences The Solaris operating environment contained in the Sun Enterprise 220R Server has been tuned to optimize performance for NFS and I O operations Some Solaris services that are not necessary for the filer have been disabled making the filer more secure This chapter provides detailed information on modifications and additions to the Solaris operating environment and is organized as follows m Sun Enterprise 220R Server Differences as Configured for Use in the Filer on page 16 VIG 4 VIG VIG New Software Packages on page 16 Modified Filer Performance Software on page 16 Modified Files on page 16 Moved Files on page 17 New Directories on page 18 Explanation of the N8000 Directory Structure on page 18 New Factory Scripts on page 19 New Patches on
6. b Log in as a root user If no login prompt is displayed go to No Indication of a Console Connection Is Provided on page 22 c Try to ping any host on the network If you can ping another host a problem exists with the network d Check to see if the filer can see traffic on the network by typing snoop d hme0 Where hme0 is the network device If nothing is displayed on the screen verify again that the cable connections are correct Note No indicated traffic means that the interface is not connected to the network 24 Sun StorEdge N8200 Filer Service Manual August 2000 e Type ifconfig a The output should look something like the following 100 flags 849 lt UP LOOPBACK RUNNING MULTICAST gt mtu 8232 inet 127 0 0 1 netmask f 000000 hme0 flags 863 lt UP BROADCAST NOTRAILERS RUNNING MULTICAST gt mtu 1500 inet 192 1 1 1 netmask ffffff00 broadcast 192 1 1 255 f Verify that the following settings are correct a IP address m Broadcast address a Flags g If any setting is incorrect do the following i Type vi etc hosts ii Search the file to locate the filer IP address which should be immediately below the local host IP address 127 0 7 1 localhost name 192 130 151 22 filername loghost name iii Correct the filername IP address iv Reboot by typing The broadcast address and interface flags are automatically corrected Ch
7. 24 m The Filer Administration Tool Does Not Display Properly on page 24 m Cannot Ping the Filer on the Network on page 24 m The Web Browser Displays the Message The requested item could not be loaded by the proxy on page 26 m A Data Disk in a Disk Storage Unit Fails on page 27 m A Boot Disk in the Controller Fails on page 27 m Disk Storage Unit Hot Spare Operation on page 28 m Long Reboot Time After Fixing a Controller Boot Disk Failure on page 28 m You Cannot Access Data on a Disk Storage Unit and the Amber LED on the Unit Is Lit on page 29 m Failure in the Controller Power Supply or Fan on page 30 m Failure in the Disk Storage Unit Power Supply or Cooling Canister on page 30 21 No Indication of a Console Connection Is Provided The ok prompt is not displayed and there is no output 1 Ensure that you are using the correct cables Are you using the NULL modem cable that comes with the filer in the serial port A on the back of the controller 2 Check the system configuration settings recorded in the Sun StorEdge N8200 Filer Installation Configuration and Service Guide On First Boot Error Messages Are Displayed and the System Will Not Boot 1 Ensure that the proper cables are used and that the cable connections are correct The disk storage SCSI cable must not go to the onboard SCSI port on the lower left of the back of the controller It must go to SCS
8. modified to always act as an NFS server Also increases the number of nfsd threads Enables errors to be emailed to people that are set up using the Filer Administration Tool Settings function Un needed services are disabled Un needed services are disabled Moved Files The following files have been moved from the etc rc2 d directory to the usr local N8000 old directory S47asppp S801p S89bdconfig S99audit S70uucp S80PRESERVE S92volmgt S9lafbinit S99tsquantum S99dtlogin S85power S72autoinstall S93cacheos finish S80spc Chapter 2 Software Differences 17 18 New Directories TABLE 2 2 Added Directories Directory usr local apache usr local N8000 old Explanation Apache 1 3 6 web server Sun StorEdge N8200 filer files Explanation of the N8000 Directory Structure TABLE 2 3 Directory Structure Explanation Directory Explanation usr local N8000 cfg usr local N8000 classes usr local N8000 old usr local N8000 scripts Contains an email file that lists the email addresses that will be notified in case of a hardware failure and has a filer file that contains the configuration settings Contains the jar file for the daemon running on the filer Contains the removed startup scripts Contains various scripts used to configure and set up the Sun StorEdge N8000 filer in the factory see TABLE 2 4 Do not use these scripts unless you are directed to do so
9. page 19 15 Sun Enterprise 220R Server Differences as Configured for Use in the Filer New Software Packages These packages have been added to the filer m RAID Manager 6 22 m Solstice DiskSuite 4 2 m Sun Gigabit Ethernet 2 0 Drivers Modified Filer Performance Software The goal of the modified software is to m Tune the system to be fully compatible with hosts running on the NFS and the Common Internet File System CIFS m Provide a graphical user interface GUI for system management tasks m Streamline operations by having unnecessary services and scripts disabled Modified Files The following files have been modified TABLE 2 1 Modified Files File Name Explanation etc system Contains tuning for the system etc motd Adds a message that says this is a sunfiler so that service personnel knows it is a sunfiler if they login via telnet etc vfstab Since it is pre configured this file includes the preconcerted file systems etc nologin Disables non root logins 16 Sun StorEdge N8200 Filer Service Manual August 2000 TABLE 2 1 Modified Files Continued File Name Explanation etc inttab etc rc2 d SOSRMIMPFILE etc rc2 d S69inet etc rc3 d Si5nfsd server usr lib osa bin rmscript etc services etc inetd conf Respawn entry added for web management GUI Prevents etc nologin from being removed Sleep added to get router discovery to work Script
10. the U S and other countries Products bearing SPARC trademarks are based upon an architecture developed by Sun Microsystems Inc The OPEN LOOK and Sun Graphical User Interface was developed by Sun Microsystems Inc for its users and licensees Sun acknowledges the pioneering efforts of Xerox in researching and developing the concept of visual or graphical user interfaces for the computer industry Sun holds a non exclusive license from Xerox to the Xerox Graphical User Interface which license also covers Sun s licensees who implement OPEN LOOK GUIs and otherwise comply with Sun s written license agreements RESTRICTED RIGHTS Use duplication or disclosure by the U S Government is subject to restrictions of FAR 52 227 14 g 2 6 87 and FAR 52 227 19 6 87 or DFAR 252 227 7015 b 6 95 and DFAR 227 7202 3 a DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2000 Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 Etats Unis Tous droits r serv s Ce produit ou document est prot g par un copyright et distribu avec des licences qui en restreignent l utilisation la copie la distribution et la d compilation Aucune partie de ce produit ou document
11. 00 Filer Service Manual August 2000 e Type 2g The following typical output is displayed partition gt 3 Create slice 7 metadb 1 cylinder in size starting at the last cylinder of the drive a Type 7 The following typical output is displayed Part Tag Flag Cylinders Size Blocks 7 unassigned wm 0 0 0 0 0 0 Enter partition id tag unassigned b Type unassigned The following typical output is displayed Enter partition permission flags wm c Type wu The following typical output is displayed Enter new starting cyl 58 d Type 4923 The following typical output is displayed Enter partition size 341145b 95c 166 57mb 0 16gb e Type 1c The following typical output is displayed partition gt f Type p Chapter 4 Recovery Software Instructions 37 The following typical output is displayed Current partition table unnamed Total disk cylinders available 4924 2 reserved cylinders Part Tag Flag Cylinders Size Blocks 0 root wm 0 1752 3 00GB 1753 0 0 6295023 1 swap wu 1753 2921 2 00GB 1169 0 0 4197879 2 unassigned wm 0 4923 8 43GB 4924 0 0 17682084 3 unassigned wm 0 0 0 0 0 0 4 unassigned wm 0 0 0 0 0 0 5 unassigned wm 0 0 0 0 0 0 6 unassigned wm 0 0 0 0 0 0 7 unassigned wu 4923 4923 1 75MB 1 0 0 3591 partition gt g Type 1 The following typical output is displayed Ready to label disk continue
12. 10 Mirror is setup d20 Mirror is setup ay 4 10 55 43 sunfiler reboot rebooted by root ay 4 10 55 43 sunfiler snmpdx received signal 15 ay 4 10 55 43 sunfiler syslogd going down on signal 15 ay 4 10 55 43 rpcbind rpcbind terminating on signal syncing file systems done rebooting Resetting screen not found Can t open input device Keyboard not present Using ttya for input and output StorEdge TM N8200 filer 2 X UltraSPARC II 450MHz No Keyboard OpenBoot 3 23 2048 MB memory installed Serial 11823569 Ethernet address 8 0 20 b4 69 d1 Host ID 80b469d1 Rebooting with command boot Boot device disk File and args SunOS Release 5 7 Version Generic_106541 10 64 bit UNIX R System V Release 4 0 Copyright c 1983 1999 Sun Microsystems Inc WARNING forceload of misc md_trans failed WARNING forceload of misc md_raid failed WARNING forceload of misc md_hotspares failed configuring network interfaces hme0 Hostname sunfiler The system is coming up Please wait starting router discovery starting rpc services rpcbindkeyserv failed to generate host s netname when es tablishing root s key keyserv done Setting netmask of hme0 to 255 255 255 0 Setting default interface for multicast add net 224 0 0 0 gateway sunfiler syslog service starting May 4 12 02 50 sunfiler sendmail 217 My unqualified host name sunfiler unkn own Sleeping for retry The NVSRAM settings of controller cit
13. 32 2069024 2529824 2990624 3451424 3907616 4368416 4829216 5290016 5746208 6207008 for fsck 172832 691232 1209632 1670432 2126624 2587424 3048224 3509024 3965216 4426016 4886816 5347616 5803808 6264608 748832 230432 1267232 1728032 2184224 2645024 3105824 3566624 4022816 4483616 4944416 5405216 5861408 F ufs 806432 16 c g 0o b 288032 1324832 1785632 2241824 2702624 3163424 3624224 4080416 4541216 5002016 5462816 5919008 345632 864032 28 05MB g at 1382432 1838624 2299424 2760224 3221024 3677216 4138016 4598816 5059616 5515808 5976608 403232 921632 3392 i g 979232 1440032 1896224 2357024 2817824 3278624 3734816 4195616 4656416 5117216 5573408 6034208 460832 1036832 1497632 1953824 2414624 2875424 3336224 3792416 4253216 4714016 5174816 5631008 6091808 133 518432 3 Mount the root slice of the boot disk by typing mount dev dsk c0t0d0s0 mnt v To Restore From the Filer Recovery CD 1 Change the working directory to correspond to the root slice of the boot disk by typing cd mnt 2 Verify the name of the image that will be restored from the filer recovery CD by typing ls l cdrom img 40 Sun StorEdge N8200 Filer Service Manual August 2000 The following typical output is displayed total 7895
14. 5d0 1T94516691 are correct nvutil command succeeded Array Monitor initiated RDAC daemons initiated volume management starting May 4 12 02 51 sunfiler unix ID RAIDarray rdaemon 1001 RDAC Resolution Daemon locked in memory usr local apache bin apachectl start httpd started 44 Sun StorEdge N8200 Filer Service Manual August 2000 Sun Microsystems Inc SunOS 5 7 Generic October 1998 This system has been configured as a Sun StorEdge TM N8200 filer please refer to the N8000 filer series Administrator s Guide for details d10 submirror dl2 is attached d20 submirror d22 is attached The system is ready sunfiler console login The recovery process is now complete and the system is ready for login The customer can now restore the critical system files using their selected backup recovery scheme Files of importance include etc passwd etc shadow etc group etc inet hosts etc dfs dfstab If the customer has not backed up these critical system files they must re create them using the N8000 Filer Administration Tool as described in Sun StorEdge N8000 Filer Series Administrator s Guide Chapter 4 Recovery Software Instructions 45 46 Sun StorEdge N8200 Filer Service Manual August 2000 Index A advantages of network storage 13 appliance 13 C CIFS Common Internet File System 13 Common Internet File System CIFS 16 conventions typographic x D disk storage unit 13 docume
15. 76 other 404262708 May 3 11 13 gd050300 dmp Z 3 Using the zcat and ufsrestore commands restore from the filer recovery CD to the current directory by typing zcat cdrom img gd050300 dmp ufsrestore rf The following typical output is displayed Warning lost found File exists 4 Using the installboot command install a boot block on the root slice of the boot disk by typing installboot usr platform sun4u lib fs ufs bootblk dev rdsk c0t0d0s0 5 Reboot the system to proceed to the next step by typing reboot The following typical output is displayed syncing file systems done rebooting Resetting v To Enable the Mounting of the Disk Arrays After performing a reboot as described in To Restore From the Filer Recovery CD on page 40 you must provide some values to answer configuration questions to complete the Solaris installation process During an initial build these values are temporary because the system is reset using the sys unconfig command prior to shipment During a rebuild these values are customer assigned Chapter 4 Recovery Software Instructions 41 1 Provide answers to system prompts to answer Solaris configuration questions Check the system configuration settings you recorded in the Sun StorEdge N8200 Filer Installation Guide or the Sun StorEdge N8200 Filer Installation Checklist The following typical output is displayed after answering the last prompt re
16. At this point you might be able to recover some data from the failed system disks by temporarily mounting the failed system disks to determine what data if any might be recovered The critical files to look for include etc passwd etc shadow etc group etc inet hosts etc dfs dfstab 32 Sun StorEdge N8200 Filer Service Manual August 2000 Partitioning the Boot Disk It is critical to partition the boot disk as described below Failure to do so could create problems later in the recovery process This section has two basic steps m To Use the format Command to Partition the Boot Disk on page 33 m To Use the newfs Command to Create a File System on the Root Slice of the Boot Disk on page 39 v To Use the format Command to Partition the Boot Disk 1 Create slice 0 starting at cylinder 0 3 Gbytes in size by typing Yeas O The following typical output is displayed Searching for disks done AVAILABLE DISK SELECTIONS 0 cOt0dO0 lt SUN9 0G cyl 4924 alt 2 hd 27 sec 133 gt pci 1f 4000 scsi 3 sd 0 0 1 cOtldO lt SUN9 0G cyl 4924 alt 2 hd 27 sec 133 gt pci 1f 4000 scsi 3 sd 1 0 2 cit5d0 lt Symbios StorEDGEA1000 0301 cyl 47393 alt 2 hd 128 sec 64 gt pci 1f 2000 scsi 1 sd 5 0 Specify disk enter its number a Type 0 Chapter 4 Recovery Software Instructions 33 The following typical output is displayed selecting c0t0d0 disk formatted FORMAT MENU disk select a disk t
17. I ports 1 through 4 on the right side See FIGURE 3 1 2 Log in as the root user by typing sys unconfig 3 Type Yes when the following prompt is displayed Verify to execute card 4 When you see the ok prompt power off the system 5 Correct any cabling errors 6 Ensure the disk storage unit s are powered on and no amber lights are lit then and reboot the system 22 Sun StorEdge N8200 Filer Service Manual August 2000 Controller N BOARD SCSI 04 Disk Storage Unit 1 Disk Storage Unit 4 Disk Storage Unit 2 20 EA 08989 f 0809180 S09090 po20 see text Numbered by order of installation SCSI Connections Between Controller and Disk Storage Units FIGURE 3 1 23 Troubleshooting Chapter 3 The Filer Administration Tool Does Not Open The web browser shows a gray box and the login dialog box is not displayed 1 Make sure you are using the Netscape 4 x web browser 2 Ensure that the Java language is enabled within the Netscape browser 3 Bring up the Java console to check for any error messages The Filer Administration Tool Does Not Display Properly Make sure you are using the Netscape 4 x web browser Cannot Ping the Filer on the Network 1 Check to make sure you can ping other hosts on the network 2 Verify the filer network cable is properly connected 3 Check the network with the console connection a Connect the serial cable to the filer
18. SS amp Sun microsystems Sun StorEdge N8200 Filer Service Manual Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 U S A 650 960 1300 Part No 806 5418 11 August 2000 Revision A Send comments about this document to docfeedback sun com Copyright 2000 Sun Microsystems Inc 901 San Antonio Road Palo Alto CA 94303 4900 USA All rights reserved This product or document is protected by copyright and distributed under licenses restricting its use copying distribution and decompilation No part of this product or document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any Third party software including font technology is copyrighted and licensed from Sun suppliers Parts of the product may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and other countries exclusively licensed through X Open Company Ltd For Netscape Communicator the following notice applies Copyright 1995 Netscape Communications Corporation All rights reserved Sun Sun Microsystems the Sun logo docs sun com Sun StorEdge Sun Enterprise Solstice DiskSuite and Solaris are trademarks registered trademarks or service marks of Sun Microsystems Inc in the U S and other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in
19. al August 2000 Preface The Sun StorEdge N8200 Filer Service Manual describes the modifications to the Sun Enterprise 220R Server adapted for use in the Sun StorEdge N8200 filer hereafter referred to as the filer This document also provides troubleshooting information a controller boot disk recovery procedure and some minor maintenance procedures for the filer The intended audience of the manual is Sun service providers Do not allow a customer to acquire this manual How This Book Is Organized Chapter 1 provides a product overview Chapter 2 describes the software differences made to the Sun Enterprise 220R Server to customize it for adaptation to the filer Chapter 3 gives troubleshooting procedures for the filer Chapter 4 provides instructions for using the Sun StorEdge Filer Recovery Software filer recovery CD to recover the filer Typographic Conventions Typeface AaBbCc123 AaBbCc123 AaBbCc123 Meaning The names of commands files and directories on screen computer output What you type when contrasted with on screen computer output Book titles new words or terms words to be emphasized Command line variable replace with a real name or value Shell Prompts Shell C shell C shell superuser Bourne shell and Korn shell Bourne shell and Korn shell superuser x Sun StorEdge N8200 Filer Service Manual August 2000 Examples Edit your login file
20. apter 3 Troubleshooting 25 26 The Web Browser Displays the Message The requested item could not be loaded by the proxy 1 Make sure that the URL address requested is correct and complete IP address 8080 2 Verify that the web server software is running by establishing a telnet connection to the filer from another host and typing ps ef grep httpd The output should look something like the following nobody nobody nobody nobody nobody nobody 4298 4306 root 4296 1 4302 4301 4300 4299 4296 0 Apr 4296 0 Apr 0 Apr 24 4296 0 Apr 4296 0 Apr 4296 0 Apr 4296 0 Apr 24 0 00 usr local apache bin http 24 0 00 usr local apache bin http 0 00 usr local apache bin http 24 24 24 24 2 2 Z 0 0 O s 0 00 usr local apache bin http 00 usr local apache bin http 00 usr local apache bin http 00 usr local apache bin http m If the http processes are not displayed re start the web server m If the http processes are displayed and the problem persists carefully verify the URL address again Sun StorEdge N8200 Filer Service Manual August 2000 A Data Disk in a Disk Storage Unit Fails This failure is reported in three ways m Anamber LED on the disk drive lights m You receive an SNMP trap message m Anemail message sent to the address established with the Settings function Refer to Sun StorEdge N8000 Series Filer Administrator s Guide Chapter 3 in the To
21. b device device mount FS fsck mount mount to mount to fsck point type pass at boot options f dev dsk c1d0s2 dev rdsk c1d0s2 usr ufs 1 yes fa dev fd fd no proc proc proc no dev dsk cOt0d0s1 swap no dev dsk c0t0d0s0 dev rdsk c0t0d0sO ufs 1 no logging swap G tmp tmpfs yes dev dsk cit5d0s0 dev rdsk clt5d0s0 datal ufs 1 yes logging 5 Edit the etc vfstab file by adding entries to mount the customer s storage arrays Make sure you configure the mounts to automatically mount at boot time and enable the logging option The following is an example of an edited etc vfstab file v To Mirror the Internal Disks Using the Sun Solstice DiskSuite Software The process of mirroring the internal system disks is controlled by script Any deviation from the boot disk partition presented in the previous procedure will result in a failure of the script Once the script is run the system automatically reboots to use the newly mirrored system disks Upon reboot the mirrored internal disks are synchronized e To run the script provided in usr local N82000 mirror cfg sh type usr local N8000 scripts mirror cfg sh Chapter 4 Recovery Software Instructions 43 The following typical output is displayed fmthard New volume table of contents now in place dll Concat Stripe is setup d12 Concat Stripe is setup d21 Concat Stripe is setup d22 Concat Stripe is setup d
22. booting Resetting screen not found Can t open input device Keyboard not present Using ttya for input and output StorEdge TM N8200 filer 2 X UltraSPARC II 450MHz No Keyboard OpenBoot 3 23 2048 MB memory installed Serial 11823569 Ethernet address 8 0 20 b4 69 d1 Host ID 80b469d1 Rebooting with command boot Boot device disk File and args SunOS Release 5 7 Version Generic_106541 10 64 bit UNIX R System V Release 4 0 Copyright c 1983 1999 Sun Microsystems Inc configuring network interfaces hme0 Hostname sunfiler metainit sunfiler there are no existing databases The system is coming up Please wait Sun Microsystems Inc SunOS 5 7 Generic October 1998 This system has been configured as a Sun StorEdge TM N8200 filer please refer to the N8000 filer series Administrator s Guide for details The system is ready sunfiler console login 2 Log into the N8200 filer as the super user root by typing The following typical output is displayed password 3 Type password The following typical output is displayed Last login Thu May 4 11 03 24 on console Sun Microsystems Inc SunOS 5 7 Generic October 1998 This system has been configured as a Sun StorEdge TM N8200 filer please refer to the N8000 filer series Administrator s Guide for details 42 Sun StorEdge N8200 Filer Service Manual August 2000 4 Start the vi editor and access the etc vfstab file by typing vi etc vfsta
23. d in improving its documentation and welcomes your comments and suggestions You can email your comments to Sun at docfeedback sun com Please include the part number 806 5418 11 of your document in the subject line of your email xii Sun StorEdge N8200 Filer Service Manual August 2000 CHAPTER 1 Filer Overview A network attached storage NAS device is an appliance that supplies disk storage to users over a network Moving storage from the user s desktop to the network maximizes data availability and security The Sun StorEdge N8200 Filer hereafter referred to as the filer is a NAS that consists of a controller and one or more disk storage systems hereafter referred to as disk storage unit The filer contains features that are designed to minimize down time including m Mirrored system disks in the controller m Hardware redundant array of independent disks RAID 5 storage system m Redundant power supplies in both the controller and disk storage units Access to the filer s disk storage is through the following industry standard file access protocols m NEST file system Common Internet File System CIFS 14 The filer includes a web based administration tool that provides an easy to use graphical user interface GUI FIGURE 1 1 illustrates how a filer can interact in a common network environment Microsoft UNIX Wind indows h st host Network SCSI cable
24. en LEDs on the disk drives are blinking the system is working Wait until it is finished 2 Check to see if the system has been modified by altering the mount options in the etc vfstab file 28 Sun StorEdge N8200 Filer Service Manual August 2000 You Cannot Access Data on a Disk Storage Unit and the Amber LED on the Unit Is Lit Disk storage unit controller fault LED 000000 FIGURE 3 2 Back of Disk Storage Unit This can be due to two possible causes m The SCSI cable is loose or it is the wrong cable for the unit m The disk storage unit controller has failed If this happens the data on the disks is still intact but you must replace the disk storage unit controller Replace the controller using the instructions in Sun StorEdge A1000 and D1000 Installation Operations and Service Manual Make sure you reboot the system after replacing the controller Caution Make sure the memory in the new controller is the same as the original Remove the memory from the old controller and install it in the new controller if necessary You do not have to reconfigure the new controller Chapter 3 Troubleshooting 29 30 Failure in the Controller Power Supply or Fan The cooling fan is integral to proper operation of the power supplies in the controller This failure is reported in two ways m Error
25. ents iii Cannot Ping the Filer on the Network 24 The Web Browser Displays the Message The requested item could not be loaded by the proxy 26 A Data Disk in a Disk Storage Unit Fails 27 A Boot Disk in the Controller Fails 27 Disk Storage Unit Hot Spare Operation 28 Long Reboot Time After Fixing a Controller Boot Disk Failure 28 You Cannot Access Data on a Disk Storage Unit and the Amber LED on the UnitIs Lit 29 Failure in the Controller Power Supply or Fan 30 Failure in the Disk Storage Unit Power Supply or Cooling Canister 30 Recovery Software Instructions 31 Y To Boot the System With the Filer Recovery CD 32 Partitioning the Boot Disk 33 To Use the format Command to Partition the Boot Disk 33 To Use the newfs Command to Create a File System on the Root Slice of the Boot Disk 39 To Restore From the Filer Recovery CD 40 To Enable the Mounting of the Disk Arrays 41 To Mirror the Internal Disks Using the Sun Solstice DiskSuite Software 43 Contents iv Figures FIGURE 1 1 Typical N8200 Network Configuration 14 FIGURE 3 1 SCSI Connections Between Controller and Disk Storage Units 23 FIGURE 3 2 Back of Disk Storage Unit 29 Figures v vi Sun StorEdge N8200 Filer Service Manual August 2000 TABLE 2 1 TABLE 2 2 TABLE 2 3 TABLE 2 4 Tables Modified Files 16 Added Directories 18 Directory Structure Explanation 18 New Factory Scripts 19 Tables vii viii Sun StorEdge N8200 Filer Service Manu
26. herche et le d veloppement du concept des interfaces d utilisation visuelle ou graphique pour l industrie de l informatique Sun d tient une licence non exclusive de Xerox sur l interface d utilisation graphique Xerox cette licence couvrant galement les licenci s de Sun qui mettent en place l interface d utilisation graphique OPEN LOOK et qui en outre se conforment aux licences crites de Sun CETTE PUBLICATION EST FOURNIE EN L ETAT ET AUCUNE GARANTIE EXPRESSE OU IMPLICITE N EST ACCORDEE Y COMPRIS DES GARANTIES CONCERNANT LA VALEUR MARCHANDE L APTITUDE DE LA PUBLICATION A REPONDRE A UNE UTILISATION PARTICULIERE OU LE FAIT QU ELLE NE SOIT PAS CONTREFAISANTE DE PRODUIT DE TIERS CE DENI DE GARANTIE NE S APPLIQUERAIT PAS DANS LA MESURE OU IL SERAIT TENU JURIDIQUEMENT NUL ET NON AVENU GS tem ca Adobe PostScript Contents Preface ix Reference Documentation xi 1 Filer Overview 13 2 Software Differences 15 Sun Enterprise 220R Server Differences as Configured for Use in the Filer 16 New Software Packages 16 Modified Filer Performance Software 16 Moved Files 17 New Directories 18 Explanation of the N8000 Directory Structure 18 New Factory Scripts 19 New Patches 19 3 Troubleshooting 21 The Console Connection Does Not Come Up 22 On First Boot Error Messages Are Displayed and the System Will Not Boot 22 The Filer Administration Tool Does Not Open 24 The Filer Administration Tool Does Not Display Properly 24 Cont
27. isk used in the event of a failure of one of the data disks in a disk storage unit If a data disk in a disk storage unit fails the unit enters a degraded mode until all of the data on the failed disk is re created on the hot spare This process typically takes between one and two hours The hot spare disk in the disk storage unit is in the right most drive slot and is labeled 1 5 If a data disk fails the hot spare becomes active If then an active hot spare fails you are notified of this failure in three ways m Anamber LED on the disk drive goes bright m An SNMP trap message is sent m Anemail message sent to the address established with the Settings function Refer to Sun StorEdge N8000 Series Filer Administrator s Guide Chapter 3 section To Change Email Notifications If an inactive hot spare fails the only way to detect the failure is to issue a healthchk command from the console The procedure for replacing a hot spare is identical to replacing a data disk Refer to A Data Disk in a Disk Storage Unit Fails on page 27 Long Reboot Time After Fixing a Controller Boot Disk Failure The filer is designed to have a fast reboot time due to a logging file system The file system consistency check fsck time should be no more than 10 seconds If it takes longer than 10 seconds 1 Check the console attached to the system to see what is happening to the system If you see no output and a lot of disk activity the gre
28. messages in the var adm messages file m Anamber LED on the front of the controller lights See the replacement instructions in Sun StorEdge A1000 and D1000 Installation Operations and Service Manual Failure in the Disk Storage Unit Power Supply or Cooling Canister The cooling fans and power supplies are individual parts of the disk storage unit This failure is reported in four ways m An SNMP trap message is sent m Error messages are printed to the var adm messages file m Anamber LED on the front of the disk storage unit lights m Anamber LED on the power supply or cooling canister lights See the replacement instructions in Sun StorEdge A1000 and D1000 Installation Operations and Service Manual Sun StorEdge N8200 Filer Service Manual August 2000 CHAPTER 4 Recovery Software Instructions This chapter describes how use the Sun StorEdge N8200 Filer Recovery Software hereafter referred to as filer recovery CD to recover the Sun StorEdge N8200 filer The filer recovery CD is a bootable CD ROM with a complete image of the Sun StorEdge N8200 filer system disk including the Solaris operating environment RAID Manager 6 2 2 Solstice DiskSuite 4 2 Sun StorEdge N8200 filer Performance Software and all required patches and tuning This is a disaster recovery procedure This procedure should be used only in the event that the internally mirrored system disks have both suffered a failure This procedure resets the sys
29. ne peut tre reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Le logiciel d tenu par des tiers et qui comprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd La notice suivante est applicable Netscape Communicator M Copyright 1995 Netscape Communications Corporation Tous droits r serv s Sun Sun Microsystems the Sun logo docs sun com Sun StorEdge Sun Enterprise Solstice DiskSuite et Solaris sont des marques de fabrique ou des marques d pos es ou marques de service de Sun Microsystems Inc aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et dans d autres pays Les produits portant les marques SPARC sont bas s sur une architecture d velopp e par Sun Microsystems Inc L interface d utilisation graphique OPEN LOOK et Sun a t d velopp e par Sun Microsystems Inc pour ses utilisateurs et licenci s Sun reconna t les efforts de pionniers de Xerox pour la rec
30. ntation reference xi F features to minimize down time 13 G graphical user interface GUI 16 GUI graphical user interface 14 M modified filer performance software 16 modified files 16 moved files 17 N N8000 directory structure explanation 18 NAS network attached storage 13 new directories 18 factory scripts 19 patches 19 software packages 16 NES Network File System 13 O overview product 13 P product overview 13 Index 47 R T RAID redundant array of independent disks 13 recovery process troubleshooting a boot disk in the controller fails 27 Index 48 to boot the system with the Filer Recovery CD 32 to enable the mounting of the disk arrays 41 to mirror the internal disks using the Sun Solstice DiskSuite software 43 to restore from the filer recovery CD 40 to use the format command to partition the boot disk 33 to use the newfs command to create a file system on the boot slice of the boot disk 39 reference documentation xi Sun Enterprise 220R Server differences modified filer performance software 16 modified files 16 moved files 17 N8000 directory structure explanation 18 new directories 18 new factory scripts 19 new patches 19 software packages 16 cannot access data on a disk storage unit 29 cannot ping the filer on the network 24 controller power supply or fan failure 30 disk failure a data disk in a disk storage unit 27 a hot s
31. pare in a disk storage unit 28 disk storage unit cooling canister failure 30 power supply failure 30 Filer Administration Tool does not display properly 24 Filer Administration Tool does not open 24 long reboot time 28 lots of error messages appear and will not boot 22 no indication of a console connection 22 web browser displays the message The requested item could not be loaded by the proxy 26 typographic conventions x Sun StorEdge N8200 Filer Service Manual August 2000
32. permission flags wm e Type wm The following typical output is displayed Enter new starting cyl 0 f Type 0 The following typical output is displayed Enter partition size 208278b 58c 101 70mb 0 10gb g Type 3g The following typical output is displayed partition gt h Type p Chapter 4 Recovery Software Instructions 35 The following typical output is displayed Current partition table unnamed Total disk cylinders available 4924 2 reserved cylinders Part Tag Flag Cylinders Size Blocks 0 root wm 0 1752 3 00GB 1753 0 0 6295023 1 swap wm 58 152 166 57MB 95 0 0 341145 2 unassigned wm 0 4923 8 43GB 4924 0 0 17682084 3 unassigned wm 0 0 0 0 0 0 4 unassigned wm 0 0 0 0 0 0 5 unassigned wm 0 0 0 0 0 0 6 unassigned wm 0 0 0 0 0 0 7 unassigned wm 0 0 0 0 0 0 partition gt 2 Create slice 1 swap starting where Slice 0 leaves off 2 Gbytes in size a Type 1 The following typical output is displayed Part Tag Flag Cylinders Size Blocks 1 swap wm BB 152 166 57MB 95 0 0 341145 Enter partition id tag swap b Type swap The following typical output is displayed Enter partition permission flags wm c Type wu The following typical output is displayed Enter new starting cyl 58 d Type 1753 The following typical output is displayed Enter partition size 341145b 95c 166 57mb 0 169b 36 Sun StorEdge N82
33. tem excluding the data contained on the attached storage arrays to a factory configured state There are six steps to the recovery process m To Boot the System With the Filer Recovery CD on page 32 m To Use the format Command to Partition the Boot Disk on page 33 m To Use the newfs Command to Create a File System on the Root Slice of the Boot Disk on page 39 m To Restore From the Filer Recovery CD on page 40 m To Enable the Mounting of the Disk Arrays on page 41 m To Mirror the Internal Disks Using the Sun Solstice DiskSuite Software on page 43 31 v To Boot the System With the Filer Recovery CD This procedure performs an initial boot of the hard disk in the controller 1 Insert the filer recovery CD into the CD ROM drive 2 Boot from the CD using the appropriate boot device name for the CD ROM by typing ok boot cdrom The following typical output is displayed Resetting screen not found Can t open input device Keyboard not present Using ttya for input and output StorEdge TM N8200 filer 2 X UltraSPARC II 450MHz No Keyboard OpenBoot 3 23 2048 MB memory installed Serial 11823569 Ethernet address 8 0 20 b4 69 d1 Host ID 80b469d1 Rebooting with command boot cdrom Boot device pci 1f 4000 scsi 3 disk 6 0 f File and args SunOS Release 5 7 Version Generic UNIX R System V Release 4 0 Copyright c 1983 1998 Sun Microsystems Inc Configuring devices
34. ype select define a disk type partition select define a partition table current describe the current disk format format and analyze the disk repair repair a defective sector label write label to the disk analyze surface analysis defect defect list management backup search for backup labels verify read and display labels save save new disk partition definitions inquiry show vendor product and revision volname set 8 character volume name lt cmd gt execute lt cmd gt then return quit format gt b Type p The following typical output is displayed PARTITION MENU 0 change 0 partition 1 change 1 partition 2 change 2 partition 3 change 3 partition 4 change 4 partition 5 change 5 partition 6 change 6 partition 7 change 7 partition select select a predefined table modify modify a predefined partition table name name the current table print display the current table label write partition map and label to the disk lt cmd gt execute lt cmd gt then return quit partition gt c Type 0 34 Sun StorEdge N8200 Filer Service Manual August 2000 The following typical output is displayed Part Tag Flag Cylinders Size Blocks 0 unassigned wm G 57 101 70MB 58 0 0 208278 Enter partition id tag unassigned d Type root The following typical output is displayed Enter partition
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