Digital Color Printer AS-950C, HJ950C, Mach 5 Service Webinar
Contents
1. Dealer Net area of the Rena Systems website www renausa com Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Top 5 Issues Solutions 1 Printhead Won t Prime 2 Tilt Error 3 Horizontal Black Lines bars printing down length of image 4 How to reduce Print Quality Issues 5 How to control Colors Contrast Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost Top 5 Issues Solutions Printhead won t Prime You need to wet the printhead nozzle surface with distilled water Just before installing to create a temporary water seal Still won t Prime Ss Are all five Ink Tanks installed and recognized Is there enough ink available to pe the system Ink Tanks must be over 30 full Check for pinched ink color tubes Improper install of Antistatic Brush Assembly may be pinching tubes Possible problem with Ink Tank s Try swapping Ink Tank s Possible clog in Printhead Cartridge Try swapping Printhead Cartridge Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Top 5 I ssues Solutions Tilt Error we Z 4 sal a Make sure printer is on a Sturdy Level table f just powered on let the printer sit for about 15 minutes Let accelerometers tilt Sensors settle f you still can t clear error Verify table ts level Open the Toolbox util2. operator s guide for details Install ink tanks and printhead as outlined in operator s guide C Adjust printer to accept sheets of 20Ib paper or 10 envelopes LC Perform paper feed test hold down PAPER for 4 seconds on printer to verify proper adjustment NEOPOST USA 478 WHEELERS FARMS ROAD MILFORD CTOG46L 1 TEL 209 901 9400 FAX 203 901 2600 Field Technician Installation Checklist_HJ_AS 950C_6 24 11 doc Proprietary Information Copyright 2011 Neopost USA All Rights Reserved HASLER Check LISt installation neopost HASLER U ck Ins Attach Accessories continued Conveyor if licable _ Unpack the conveyor and visually inspect for damage Report damage immediately to carrier C Ask customer to save packing material or bring it back to shop with you C Verify all accessories are present Reference operations guide Report any missing items or issues to Customer Care immediately _ Install riser feet if applicable _ Attach accessories back stop catch tray etc onto conveyor stacker _ Position conveyor at exit end of printer and adjust rollers for media length C Connect power to conveyor L Tum on conveyor and test for proper operation Customer s PC Communication Test _ Print a driver test page from the printer driver to verify proper communication L If applicable load Satori Bulk Mailer onto customer s PC and test printer using Bulk Mailer Perform Customer Trainin
3. 1 170 195 per tank Printheads 8 approximate retail cost 2 360 295 per tank Total Cost 4 085 3 4 cents per 1000 pieces Based on the 10 envelope image and settings shown above Based on a life expectancy of 150 000 pieces per printhead Printhead life expectancy can vary greatly based on the size of the media the amount of ink being sprayed coverage and the quality of printhead maintenance Proprietary Information Copyright 2011 Neopost USA All Rights Reserved This slide was added 7 14 11 neopost Additional Details Recommended Troubleshooting Supplies Where to locate Documentation and Drivers Installation and Customer Training Check Lists Connecting to a Network Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Additional Details Recommended Troubleshooting Supplies Items the technician should have available to them for an install or service call in addition to standard tools e A box or ream of inkjet suitable media e Known good set of Ink Tanks Cyan M5C250 N Magenta M5M250 N Yellow M5Y250 N Black M5K250 N Black M5K250 N Known good Printhead Cartridge M5PRINT N Lint free cloths Distilled or Deionized water Computer Win XP Vista Win 7 with USB 2 0 port and USB cable It would be best if the computer system has been previously interfaced and tested with AS 950C That way you will have docume
4. Overview Supplies amp Accessories Proprietary Supplies Five 250 ML Ink Tanks Cyan Magenta Yellow amp Two Black One Printhead Provides 8 5 wide x 17 long print area Productivity Accessories HJ AS CSD3 Conveyor Three foot Conveyor amp Riser Feet included in S package HJ AS 1D7C Dryer 700 Watt add on for conveyor Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Product Overview Applications Some of the direct mail pieces created and addressed with the digital color printer in one pass e Regular or Windowed Envelopes 9 10 e Standard and Oversized Postcards 842 Xx 11 or 8 x 14 Sheets Full Bleed Folded Self Mailers e 6 x 9 Envelopes 9 x 12 Flats LETTERS TRANSPROMO LABELS ENVELOPES O SS Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Product Overview Approximate Ink and Printhead Yield IMPORANT The following information is only valid if you are printing the exact image shown below on a 10 envelope The only way to get an approximation of ink yield for a particular application is to run the application and calculate the yield 10 Envelope Normal Quality 12 ips 1600 x 800 DPI Envelopes Printed 1 200 000 Black Ink Tanks kK 3 approximate retail cost 555 185 per tank Color Ink Tanks CYM 6 approximate retail cost
5. Print Quality Issues continue 4 m i Leave the Print Engine Powered UP To reduce imaging issues it is best to allow the print engine to remain powered up when not being used Even when the printer is in the stand by state it will continue to run routine maintenance on the printhead and ink system Run the Printhead Cartridge Conditioning routines after installing printhead Run User Level Maintenance routines from driver Use an inkjet suitable media Clean the Service Station and its components Don t tilt the print engine to an angle greater than 602 Proprietary Information Copyright 2011 Neopost USA All Rights Reserved D i A neopost HASLER Top 5 I ssues Solutions Controlling Colors Contrast There are two printer driver features that will effect ink Saturation levels and print resolution Which in turn can effect image colors Print Quality driver 6 ips 12 ips Media Type driver Changes ink saturation based on the type of media selected Other Possible Color Control Options Change the media The type of media you print on will have a huge impact on color and print quality Make a test comparison using inkjet suitable media Manipulate the original artwork with desktop publishing or graphic design software Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost ASL ER It s time to answer your questions r
6. egarding material contained in this webinar the service videos service guide and operator s guide Please click on the Raise Hand button and I will call on you one at a time Don t forget to take yourself off mute when you are selected and put yourself back on mute when finished NOTE will not be responding to Chat messages so please dont use this feature f Proprietary Information Copyright 2011 Neopost USA All Rights Reserved at neopost THANK YOU for Attending Proprietary Information Copyright 2011 Neopost USA All Rights Reserved
7. er driver cable System should have been tested with same printer model before arriving at customer s location C A USB cable _ A spare set of known good ink tanks pre tested or new C A spare or known good printhead cartridge pre tested or new C Inkjet suitable test material A box of 10 envelopes or a ream of 20 copy paper C Verify that you have access to the printer manuals operations parts service C Verify that you have access to the printer software file drivers toolbox utility _ Canned Air compressed air for clearing dust from printer and sensors C Cartridge wipes lint free non abrasive cloth Deionized or Distilled water used in conjunction with wipes for installing and cleaning printhead C Carpenters Level at least 18 or longer VERY IMPORTANT Unpack Inspect Attach Accessories Printer C Unpack the printer and visually inspect for damage Report damage immediately to carrier _ Ask customer to save packing material or bring it back to shop with you L Verify all accessories are present Reference operations guide Report any missing items or issues to Customer Care immediately C Choose a suitable location for the printer It must be placed on a sturdy level work table Not in direct sunlight Attach accessories as needed to printer side guides rear paper support etc Connect power to printer Install Printer software driver and toolbox utility Refer to
8. g as outlined in Customer Training Checklist C OK Technician s Signature NEOPOST USA 478 WHEELERS FARMS ROAD MILFORD CTOG46GL TEL 2039 901 39400 FAX 203 301 2600 Field Technician Installation Checklist_ HJ_AS 950C_6 24 11 doc neopost neopost HASLER HJ AS 950C Customer Training Checklist Technicians Name Date Model circle _AS 950C or HJ950C Serial Number Business Name Address Phone Number Operator s Name Power C Show where main power switch is located and explain when to use Don t turn off unless you are not going to use for a few days C Show where ON OFF soft power button is located and explain use standby mode Don t power off if you plan to use again soon Printer will intermittently run routines to help keep printhead ready for printing L Show how to properly shut down the printer and explain why this is important How to use Toolbox and Driver features L Point out how to open and use Toolbox features C Point out how to open and use M Series Driver features especially the service tab features Printhead Cartridge _ Point out where printhead cartridge is located L Show how to properly install remove the printhead cartridge Ink Tanks C Point out where the Ink Tanks are located how to access _ Show how to properly install remove Ink Tanks Best to power down before exchanging L Show how to monitor Ink Tank levels toolbox Media Feed Setup C Show h
9. ities Service Menus PW servicepw Click on Printer Maint Config Click on the Zero Tilt Sensor button Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Top 5 Issues Solutions Horizontal Black Lines Example 10 Envelope fed flap first Page width was set to 9 5 This issue is caused by exceeding the maximum page width of 8 5 To avoid this issue Set page width in software to 8 5 wide maximum Set form size in M Series Driver to 8 5 wide max Example If printing on 10 feeding flap first page size in software and driver would be set to 8 5 wide by 4 13 high E Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Top 5 Issues Solutions Reducing Print Quality Issues Common Print Quality Issues Color Mixing cross channel contamination resulting in mixed muddy colors gt Dehydrated Clogged nozzles resulting in crisp lines of missing color Air in printhead nozzle area resulting in jagged lines of missing color WET Color Mixing Dehydrated Clogged Nozzles Air in Printhead Nozzles A similar test image can be printed using the Print Demo Page button g located in the M Series Driver under the Services tab Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Top 5 ssues Solutions Reducing
10. neopost HASLER Digital Color Printer AS 950C HJ 950C Mach 5 Service Webinar Q amp A Session NOTE As a prerequisite to this webinar you should have reviewed the Digital Color Printer Service Videos Service Guide and Operator s Guide Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Introduction Hello from the Oaks Competency Center AKA Neopost USA Addressing Group Rena Systems Inc We are responsible for the sale and support for all addressing labeling and tabbing products We are located in Oaks PA closest major city is Philadelphia Thanks for taking the time to join our webinar Keith Wisham Manager of Technical Services Addressing Solutions Direct 610 650 9170 x 103 kwisham neopost com Tier Il Tech Questions 800 259 2678 press 6 Choose 1 Dealer or 2 Branch Then press 3 Main Responsibilities Managing Service Department Product Engineering Answering Tier II Tech Support Calls Updating Support Documentation Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER House Rules Upon logging in please put your phone on mute SO we will not hear background noise e g 6 DO NOT put the phone on hold or we will hear the hold music Please save your questions until the end when we will begin answering them one at a time Be courteous to other participants so everyone can benefit from the
11. nts or jobs already setup to test with printer drivers loaded toolbox loaded Operations CD contains printer software drivers operators guide etc Service Manual Parts Manual when available Access to internet Note Part numbers shown above with N are for Neopost f Remove N for Rena Systems Add H for Hasler S O i Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Additional Details Where to locate Documents Drivers Me 74 Td Documents and software drivers toolbox utility firmware for the Digital Color Printer are located on the Neopost Knowledgebase Click on the AS 950C icon Parts guide is not available at this time but the Recommended Spare Parts list will provide you with common items Parts Guide will be posted once available Rena Systems Dealers The above items are available from the Dealer Net area of the Rena Systems website www renausa com Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost neopost HJ AS 950C Field Installation Checklist Technicians Name Date Printer Model Serial Number Conveyor Model Serial Number Customer s Business Name Items to Bring for Install Testing at Customer s Location _ A took kit that includes philips head screw drivers and standard allan wrenches C A known good test system laptop computer software print
12. ow to adjust the sheet separators _ Show how to reposition the media registration side guide to accommodate media width _ Show how to reposition the adjustable media side guide to accommodate media width C Show how to adjust the rear paper support and paper support wedge O Selecting and installing proper paper support wedge C Show how to load hopper with media fan pieces NEOPOST USA 478 WHEELERS FARMS ROAD MILFORD CTOG462 TEL 203 301 9400 FAX 203 301 2600 Customer Training Checklist HJ_AS 050C_6 24 11 doc Proprietary Information Copyright 2011 Neopost USA All Rights Reserved HASLER Check LISt customer training neopost HASLER Accessing Media Jams C Show how to remove and reinstall the antistatic brush assembly Ea Show how to unlatch top section of print engine and lift to clear media from printer Printing from MS Word or Bulk Mailer Show how to setup job to print from MS Word 2003 or earlier or Bulk Mailer _ Show how to pause the job Best to remove media from hopper and allow printer to finish printing and tim out out of paper If you use PAUSE button you will loose record being printed at that time Show condition in Toolbox C Show how to resume printing after a pause out of paper condition Show conditions in toolbox C Show how to pause and cancel a print job press pause wait until printer stops then press cancel May need to manually clear data from computer s print queue Cus
13. session f roprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Purpose To introduce the Digital Color Printer K AS 950C HJ950C Mach 5 Highlight some important information about the Digital Color Printer Answer any questions you may have regarding the material covered in this webinar in the Digital Color Printer Service Videos and Manuals NOTE As a prerequisite to this webinar you should have reviewed the Digital Color Printer Service Videos Service Guide and Operator s Guide Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Agenda Overview of Digital Color Printer Highlight some Additional Details Top 5 Issues Solutions Q amp A session Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Product Overview Specifications Digital Color Printer Branding Prints Full Process Color at high speed Neopost AS 950C Max Prints area 8 5 wide x 17 long Hasler HJ 950C Max Media size 9 5 wide x 17 long RENA systems MACH 5 Max Thickness 0 02 0 5 mm Print resolution up to 1600 x 1600 dpi Memjete Printhead contains over 70 000 nozzles Ten rows of 7 000 nozzles two rows for each color channel Five color channels Proprietary Information Copyright 2011 Neopost USA All Rights Reserved neopost HASLER Product
14. tomer Maintenance _ Explain error indicators light conditions Refer to Status Light Indicators in operator s guide Point out Troubleshooting section in operator s guide Show how to clean rubber rollers What cleaning products to use Show how to clean ink and dust from printer including table top and sensor Explain how to clean body of printer CECI ow to obtain Manuals Drivers Service and Supplies How to access knowledgebase to obtain manuals and printer drivers Leave customer with service support contact information How to create a NeoShop account How to order supplies through NeoShop Make sure they have part s for supplies see operator s guide OOOO Comments Operator s Signature Date Technician s Signature Date NEOPOST USA 478 WHEELERS FARMS ROAD MILFORD CTOG461 TEL 203 301 3400 FAX 203 301 2600 Customer Training Checklist HJ_AS 050C_6 2411 doc neopost HASLER Additional Details Connecting to a Network Ue 74 Td Yes it is possible to connecting the Digital Color Printer to a Network via the Ethernet port Currently the Internal Printer Network Settings are not easily accessible No selection from current Toolbox utility screen There is a back door method to accessing the internal printer network settings Detailed instructions can be found on the Knowledgebase under the Install icon Rena Systems Dealers The above information is available from the
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