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Dell™ Latitude™ E5400 and E5500 Service Manual

1. 1 M2 5 x 8 mm screws 13 l l K NOTE The screw locations may vary slightly on your computer 10 Remove the four M2 5 x 5 mm screws on the top of the computer securing the metal plate 11 Remove the three M2 x 3 mm screws that secure the top of the computer near the display 1 palm rest 3 M2 5 x 5 mm screws 4 5 computer base 6 12 Be sure that all screws securing the palm rest are removed NOTICE Do not use force to separate the palm rest from the computer If you encounter resistance gently flex or apply pressure to the palm rest or move along the edge working away from the area of resistance until the palm rest is free 13 Gently pry the palm rest from the bottom of the computer 14 Before separating the palm rest assembly from the bottom of the computer carefully remove the speaker and touchpad wires from the system board 15 Remove the palm rest assembly from the computer Replacing the E5400 Palm Rest A CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Ensure that the touch pad cable and the speaker cable are properly routed before snapping the palm rest into place K NOTE This procedure assumes that you have completed the removal procedure first 1 Car
2. antenna cables 3 Route the display cable and antenna cables beneath the plastic tabs on the palm rest 4 Slide the antenna cables through the hole in the palm rest and the base of the computer 5 Connect the display cable to the display cable connector on the system board 6 Replace the keyboard see Replacing the Keyboard 7 Replace the hinge cover see Replacing the Hinge Cover 8 Close the display and turn the computer over 9 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 10 Follow the procedures in After Working on Your Computer E5500 Display Bezel Removing the E5500 Display Bezel CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5500 Display Assembly 5 Starting at the middle bottom of the display panel use your fingers to separate the bezel from the top cover then lift the inside edges to separate the remainder of the bezel l isplay bezel NOTICE Removal of the bezel from the top c
3. 13 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page System Board Assembly Dell Latitude E5400 and E5500 Service Manual Removing the E5400 System Board Assembly Replacing the E5400 System Board Assembly Removing the E5500 System Board Assembly Replacing the E5500 System Board Assembly The system board s BIOS chip contains the Service Tag which is also visible on a barcode label on the base of the computer The replacement kit for the system board includes media that provide a utility for transferring the Service Tag to the replacement system board Removing the E5400 System Board Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive 4 Remove the WLAN card see Removing a WLAN Card 5 Remove the fan see Removing the Fan 6 Remove the processor heat sink see Processor Heat Sink 7 Remove the hinge cover see Removing the Hinge Cover 8 Remove the keyboard see Removing the Keyboard 9
4. 2 Close the display and turn the computer upside down 3 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly or Replacing the E5400 Bottom of the Base Assembly NOTI CE To prevent damage to the memory module connector do not use tools to spread the memory module securing clips 4 Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the memory module pops up 5 Remove the memory module from the connector 2 Replacing a Memory Module CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Align the notch in the module edge connector with the tab in the connector slot 2 Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 3 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly K NOTE If the memory module is not installed properly the computer may not boot No error message indicates this f
5. 7 Remove the eight M2 x 3 mm screws four on each side of the display panel from the display hinge panels 1 M2 x 3 mm screws 8 on display hinge panels 2 display panel pheme CE 8 Lift the display panel out of the top cover Replacing the E5400 Display Panel CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Replace the eight M2 x 3 mm screws four on each side of the display panel to secure the display panel to the display hinge panels 2 Position the display panel assembly in the top cover 3 Replace the display inverter see Replacing the E5400 Display Inverter 4 Replace the display bezel see Replacing the E5400 Display Bezel 5 Replace the display assembly see Replacing the E5400 Display Assembly 6 Replace the keyboard see Replacing the Keyboard 7 Replace the hinge cover see Replacing the Hinge Cover 8 Close the display and turn the computer over 9 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly 10 Follow the procedures in After Working on Your Computer E5400 Display Cable Removing the E5400 Display Cable
6. CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the four M2 5 x 5 mm screws from the display hinges 5 Remove the display assembly see Removing the E5400 Display Assembly 6 Remove the display bezel see Removing the E5400 Display Bezel 7 Remove the display inverter see Removing the E5400 Display Inverter 8 Remove the display panel see Removing the E5400 Display Panel 9 Disconnect the display cable from the connector on the back of the display panel 1 display panel 2 display cable connector fsfacoiayeane Replacing the E5400 Display Cable CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 10 Connect the display cable to the connector on the back of the display panel Replace the disp
7. Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 Inthe Fix a Problem section click Hardware Troubleshooter 4 In the Hardware Troubleshooter list select the option that best describes the problem and click Next to follow the remaining troubleshooting steps Windows Vista 1 Click the Windows Vista start button 6 and click Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 Inthe search results select the option that best describes the problem and follow the remaining troubleshooting steps Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems and then run the Dell Diagnostics before contacting Dell for assistance Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer K NOTE The Drivers and Utilities media is optional and may not ship with your computer GZ NOTE The Dell Diagnostics only operate on Dell computers Starting the Dell Diagnostics From Your Hard Drive Before running the Dell Diagnostics enter system setup to review your computer s configuration information and ensure that the device you want to test is displayed in syst
8. see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5400 Display Assembly 5 Remove the display bezel see Removing the E5400 Display Bezel 6 Remove the four M2 5 x 5 mm screws two per side that secure the display hinges to the display cover inge M2 5 x 5 mm screws 4 Replacing the E5400 Display Hinges CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Replace the four M2 5 x 5 mm screws two per side that secure the display hinges to the display cover K NOTE The display hinge panels are labeled L left and R right 2 Replace the display bezel see Replacing the E5500 Display Bezel 3 Replace the display assembly see Replacing the E5400 Display Assembly 4 Replace the keyboard see Replacing the Keyboard 5 Replace the hinge cover see Replacing the Hinge Cover 6 Close the display and turn the computer over 7 R
9. Back to Contents Page Optical Drive Dell Latitude E5400 and E5500 Service Manual Removing the Optical Drive Replacing the Optical Drive Removing the Optical Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Follow the procedures in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly or Removing the E5500 Bottom of the Base Assembly 3 Remove the M2 5 x 8 mm screw from the optical drive 4 Place the screwdriver into the hole where the screw was and use it to move the drive from its connector Slide the optical drive out of the computer 2 optical drive 2 M2 5 x 8 mm screw Replacing the Optical Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Slide the optical drive all the way in to the computer until it is securely in the system board connector and the screw hole lin
10. Keyboard 7 Replace the hinge cover see Replacing the Hinge Cover 8 Close the display and turn the computer over 9 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 10 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Fan Dell Latitude E5400 and E5500 Service Manual Removing the Fan Replacing the Fan Removing the Fan A CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly or Removing the E5500 Bottom of the Base Assembly 3 Remove the two M2 5 x 8 mm screws that secure the fan to the base of the computer 4 Disconnect the fan connector from the system board connector and remove the fan 2 1 M2 5 x 8 mm screws 2 2 fan connector Replacing the Fan A CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compl
11. Replacing the E5400 Bottom of the Base Assembly 15 Follow the procedures in After Working on Your Computer Removing the E5500 LED Dashboard CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Follow the procedures in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the LED Dashboard by lifting it from the bottom right side 5 Carefully loosen the LED Dashboard cable by sliding it away from the metal tab 6 Disconnect the cable to the motherboard by gently pulling on the tab near cable s connector LED Dashboard cable LED Dashboard cable connector Replacing the E5500 LED Dashboard CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Gently connect the LED Dashboard cable to the system board using the tab close the cable s connector 2 Slide the LED Dashboard cable in under the
12. board Remove the I O card from the computer Replacing an E5500 I O Card K NOTE This procedure assumes that you have completed the removal procedure first 1 Insert the I O card and replace the two M2 5 x 5 mm screws 2 Replace the system board see Replacing the E5500 System Board Assembly 3 Replace the palm rest see Replacing the E5500 Palm Rest 4 Replace the optical drive see Replacing the Optical Drive 5 Replace the display assembly see Replacing the E5500 Display Assembly 6 Replace the keyboard see Replacing the Keyboard 7 Replace the hinge cover see Replacing the Hinge Cover 8 Replace the WLAN card seeReplacing a WLAN Card 9 Replace the hard drive see Replacing the Hard Drive 10 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 11 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Keyboard Dell Latitude E5400 and E5500 Service Manual Removing the Keyboard Replacing the Keyboard Removing the Keyboard A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Follow the procedures in Before Working on Your Compute
13. computer and lift it up 1 E5400 bottom of the base assembly 2 l captive screws 5 Replacing the E5400 Bottom of the Base Assembly CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Slide in the bottom of the base assembly to the left of the computer hold it down and snap it into place 2 Tighten the captive screws making sure the bottom of the base assembly is snapped down 3 Follow the procedures in After Working on Your Computer Removing the E5500 Bottom of the Base Assembly A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the procedures in Before Working on Your Computer 2 Close the display and turn the computer upside down 3 Remove the single M2 5 x 8 mm screw securing the bottom of the base assembly 4 Slide the bottom of the base assembly toward the front of the computer and lift it up 1 2 1 E5500 bottom of the base assem
14. dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5500 Display Assembly 5 Remove the display bezel see Removing the E5500 Display Bezel 6 Remove the display inverter see Removing the E5500 Display Inverter 7 Remove the display panel see Removing the E5500 Display Panel 8 Disconnect the display cable from the connector on the back of the display panel display panel display cable connector Replacing the E5500 Display Cable A CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Connect the display cable to the connector on the back of the display panel 2 Replace the display panel see Replacing the E5500 Display Panel 3 Replace the display inverter see Replacing the E5500 Display Inverter 4 Replace the display bezel see Replacing the E5500 Display Bezel 5 Replace the display assembly see Replacing the E5500 Display Assembly 6 Replace the keyboard see Replacing the
15. is not responding See Diagnostic Lights If the power light is off The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Eliminate interference Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer No sound from speakers 74 NOTE The volume control in MP3 and other media players may override the Windows volume setting Always check to ensure that the volume on the media player s has not been turned down or off Adjust the Windows volume control Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Disconnect headphones from the headphone connector Sound from the speakers is automatically
16. metal tab 3 Place the LED Dashboard back into place by placing the left side under the plastic placeholder and ensure the plastic post comes through the hole in the LED Dashboard The right side of the LED Dashboard should be resting on the plastic placeholder just under it 4 Replace the keyboard see Replacing the Keyboard 5 Replace the hinge cover see Replacing the Hinge Cover 6 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Memory Dell Latitude E5400 and E5500 Service Manual Removing a Memory Module Replacing a Memory Module Your computer has two user accessible SODIMM sockets both accessed from the bottom of the computer You can increase your computer memory by installing memory modules on the system board See Specifications in your Setup and Quick Reference Guide for information on the memory supported by your computer Install only memory modules that are intended for your computer K NOTE Memory modules purchased from Dell are covered under your computer warranty Removing a Memory Module CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the procedures in Before Working on Your Computer
17. or Removing the E5500 Bottom of the Base Assembly 4 Remove the M2 x 3 mm screw that secures the WLAN card 5 Remove the WLAN card out of its system board connector at a 45 degree angle an N antenna cable system board connector E e a Replacing a WLAN Card NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card NOTICE To avoid damage to the WLAN card never place cables under the card K NOTE This procedure assumes that you have completed the removal procedure first 1 Insert the WLAN card connector into the system board connector at a 45 degree angle 2 Press the card flat and replace the M2 x 3 mm screw that secures the WLAN card 3 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 4 Follow the procedures in After Working on Your Computer Back to Contents Page
18. the Custom Test or Symptom Tree option Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Displays the hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from System Setup memory and various internal tests and displays the information in the device list in the left pane of the screen NOTE The device list may not display the names of all components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test if applicable by changing the test settings Error Messages A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer If the error message is not listed see the documentation for the operating system or the program that was running when the message appeared A filename cannot contain any of the following characters 2 lt gt Do not use these characters in filenames A required DLL file was not found The program that you are trying to open is missing an essential file To remove and then reinstall the program Windows XP 1 Click Start Control Panel Add or Remove Program
19. the cover on both sides simultaneously 4 Lift up on the right notch where indicated with the plastic scribe Slide the hinge cover to the right and lift it up at the left side al l scribe tool 2 notch Replacing the Hinge Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE The hinge cover is fragile and can be damaged if extreme force is used Exercise care when replacing the hinge cover K NOTE This procedure assumes that you have completed the removal procedure first 1 Place the hinge cover back on to the computer aligning the cover with the notches on the display 2 Press down on the hinge cover until it snaps into place 3 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page I O Card Dell Latitude E5400 and E5500 Service Manual Removing an E5400 1 0 Card Replacing an E5400 1 0 Card Removing an E5500 1 0 Card Replacing an E5500 1 0 Card CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www d
20. the following tools 1 Small flat blade screwdriver Phillips screwdriver 1 Small plastic scribe Flash BIOS update see the Dell Support website at support dell com Before Working on Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE When disconnecting a cable pull on the cable s connector or on its strain relief loop not on the cable itself For cable connectors with locking tabs press inward on the locking tabs to release the connector When connecting a cable ensure that th
21. the palm rest see Replacing the E5400 Palm Rest 5 Replace the optical drive see Replacing the Optical Drive 6 Replace the display assembly see Replacing the E5400 Display Assembly 7 Replace the keyboard see Replacing the Keyboard 8 Replace the hinge cover see Replacing the Hinge Cover 9 Replace the processor heat sink see Replacing the Processor Heat Sink 10 Replace the fan see Replacing the Fan 11 Replace the WLAN card see Replacing a WLAN Card 12 Replace the hard drive see Replacing the Hard Drive 13 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly NOTICE Before turning on the computer replace all screws and ensure that no stray screws remain inside the computer Failure to do so may result in damage to the computer 14 Follow the procedures in After Working on Your Computer K NOTE If you use a BIOS update program media to flash the BIOS press lt F12 gt before inserting the media in order to set the computer to boot from the media for one time only Otherwise you must enter the system setup program to change the default boot order 15 Flash the BIOS see Flashing the BIOS 16 Enter the system setup program to update the BIOS on the new system board with the computer Service Tag For information on the system setup program see the Dell Technology Guide on your computer or at support dell com Removing the E
22. touch the heat transfer areas on the processor heat sink The oils in your skin can reduce the heat transfer capability of the thermal pads NOTICE When removing the processor module pull the module straight up Be careful not to bend the pins on the processor module 6 Lift the processor module from the ZIF socket Replacing the Processor Module CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Do not touch the processor die Press and hold the processor down on the substrate on which the die is mounted while turning the cam screw to prevent intermittent contact between the cam screw and processor NOTICE Ensure that the cam lock is in the fully open position before seating the processor module Seating the processor module properly in the ZIF socket does not require force A processor module that is not properly seated can result in an intermittent connection or permanent damage to the microprocessor and ZIF socket D BP NOTE If you are installing a new processor you receive a new processor heat sink which will include an affixed thermal pad or you will receive a new thermal pad along with a tech sheet to illustrate proper installation NOTE This procedure assumes that you have completed the removal pro
23. 00 Display I nverter Removing the E5500 Display I nverter CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5500 Display Assembly 5 Remove the display bezel see Removing the E5500 Display Bezel 6 Remove the M2 5 x 5 mm screw from the display inverter 7 Disconnect the two display inverter connectors 8 Lift the display inverter out of the top cover E5500 top cover display connector M2 5 x 5 mm screw a display inverter connector NOTICE Removal of the bezel from the top cover requires extreme care to avoid damage to the bezel Replacing the E5500 Display I nverter CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Connect the two display inverter connectors to the display inver
24. 5500 System Board Assembly CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive 4 Remove the WLAN card see Removing a WLAN Card 5 Remove the fan see Removing the Fan 6 Remove the processor heat sink see Processor Heat Sink 7 Remove the hinge cover see Removing the Hinge Cover 8 Remove the keyboard see Removing the Keyboard 9 Remove the display assembly see Removing the E5500 Display Assembly 10 Remove the optical drive see Removing the Optical Drive 11 Remove the palm rest see Removing the E5500 Palm Rest 12 Carefully remove the coin cell battery cable from the system board on the bottom of the computer 13 Remove the serial I O connector to the system board E5500 only 14 Remove the three M2 5 x 5 mm screws from the system board 15 Lift the right edge of the system board off of the I O board connector and then carefully lift the system board out of the computer 1 E5500 system board 2 M2 5 x 5 mm system board screws 3 Rep
25. 94 device not provided by Dell Contact the IEEE 1394 device manufacturer Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer The computer does not start up Check the diagnostic lights See Power Problems Ensure that the power cable is firmly connected to the computer and to the electrical outlet The computer stops responding NOTICE You may lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer A program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously to access the Task Manager 2 Click the Applications tab 3 Click to select the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD Check the software documentation If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system Run the Program Compatibility Wizard Windows XP The Program Compatibility Wizard configures a program so that it runs in a
26. CDs or DVDs Save and close any open files or programs and shut down your computer through the Start menu Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem 1 See the software documentation for minimum memory requirements If necessary install additional memory see Replacing a Memory Module 1 Reseat the memory modules see Memory to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics If you experience other memory problems 1 Reseat the memory modules see Memory to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Replacing a Memory Module Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see the Setup and Quick Reference Guide for your computer at support dell com 1 Run the Dell Diagnostics see Dell Diagnostics Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer If the power light is green and the computer
27. Dell Latitude E5400 and E5500 Service Manual Troubleshooting Keyboard Working on Your Computer LED Dashboard Bottom of the Base Assembly Display Hard Drive Optical Drive Wireless Local Area Network WLAN Card Palm Rest Modem Card System Board Assembly Fan 1 0 Card Processor Heat Sink Speaker Assembly Processor Module Coin Cell Battery Memory Flashing the BIOS Hinge Cover Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates potential for property damage personal injury or death If you purchased a DELL n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell Latitude ExpressCharge and the DELL logo are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Intel and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Blu ray Disc is a trademark of the Blu ray
28. Disc Association Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Models PP32LA and PP32LB May 2008 Rev A00 Back to Contents Page Bottom of the Base Assembly Dell Latitude E5400 and E5500 Service Manual Removing the E5400 Bottom of the Base Assembly Replacing the E5400 Bottom of the Base Assembly Removing the E5500 Bottom of the Base Assembly Replacing the E5500 Bottom of the Base Assembly Removing the E5400 Bottom of the Base Assembly A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Follow the procedures in Before Working on Your Computer 2 Close the display and turn the computer upside down 3 Loosen the five captive screws securing the bottom of the base assembly 4 Pry up on the recess near the slender edge where indicated and slide the bottom of the base assembly toward the left side of the
29. Hardware Troubleshooter See Hardware Troubleshooter Run the Dell Diagnostics See Dell Diagnostics Optical drive problems K NOTE High speed optical drive vibration is normal and may cause noise which does not indicate a defect in the drive or the media K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives Adjust the Windows volume control Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked Check the speakers and subwoofer See Sound and Speaker Problems Problems writing to an optical drive Close other programs The optical drive must receive a steady stream of data during the writing process If the stream is interrupted an error occurs Try closing all programs before you write to the optical Turn off standby mode in Windows before writing to a disc For information about setting power options see the Dell Technology Guide on your computer or at support dell com You can also search for the keyword standby in Windows Help and Support for information on power management modes Hard drive problems Run Check Disk Windows XP 1 Click Start and click My Computer 2 Right click Local Disk C 3 Click Properties Tools Check Now 4 Click Scan for
30. Keyboard 4 Remove the display assembly see Removing the E5500 Display Assembly 5 Remove the display bezel see Removing the E5500 Display Bezel 6 Remove the four M2 5 x 8 mm screws two per side and the two M2 x 3 mm screws one per side that secure the display hinges to the display cover M2 5 x 8 mm screws 4 M2 x 3 mm screws 2 Replacing the E5500 Display Hinges CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Replace the four M2 5 x 8 mm screws two per side and the two M2 x 3 mm screws one per side that secure the display hinges to the display cover K NOTE The display hinge panels are labeled L left and R right 2 Replace the display bezel see Replacing the E5500 Display Bezel 3 Replace the display assembly see Replacing the E5500 Display Assembly 4 Replace the keyboard see Replacing the Keyboard 5 Replace the hinge cover see Replacing the Hinge Cover 6 Close the display and turn the computer over 7 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 8 Follow the procedures in After Working on Your Computer E55
31. Remove the display assembly see Removing the E5400 Display Assembly 10 Remove the optical drive see Removing the Optical Drive 11 Remove the palm rest see Removing the E5400 Palm Rest 12 Remove the coin cell battery connector refer to Removing the Coin Cell Battery 13 Remove the two M2 5 x 5 mm screws from the system board 14 Lift the left edge of the system board off of the I O board connector and then carefully lift the system board out of the computer 1 E5400 system board M2 5 x 5 mm system board screws 2 A fafeae TT Replacing the E5400 System Board Assembly A CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Ensure that any loose cables do not get caught beneath the system board K NOTE This procedure assumes that you have completed the removal procedure first 1 Insert the right side of the system board into the base of the computer at an angle until the connectors on the system board are aligned with the holes on the base of the computer then carefully lower the system board into place and into the I O board connector 2 Replace the two M2 5 x 5 mm screws on the system board 3 Connect the coin cell battery connector from the bottom side of the computer 4 Replace
32. Replacing the E5500 Palm Rest A CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Ensure that the touch pad cable and the speaker cable are properly routed before snapping the palm rest into place K NOTE This procedure assumes that you have completed the removal procedure first 1 Carefully reconnect the speaker and touchpad cables to the system board 2 Align the palm rest with the computer base and gently snap it into place 3 Replace the nine M2 5 x 8 mm bottom screws 4 Replace the two M2 5 x 5 mm screws on the top of the computer securing the metal plate 5 Replace the three M2 x 3 mm screws at the top of the palm rest near the display 6 Replace the optical drive Replacing the Optical Drive 7 Replace the display assembly see Replacing the E5500 Display Assembly 8 Replace the keyboard see Replacing the Keyboard 9 Replace the hinge cover see Replacing the Hinge Cover 10 Close the display and turn the computer over 11 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 12 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Speaker Assembly Dell Latitude E5400 a
33. ace 8 Press lt Tab gt to select Test System and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu 9 At the Dell Diagnostics Main Menu left click with the mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 10 After all tests have completed close the test window to return to the Dell Diagnostics Main Menu 11 Close the Main Menu window to exit the Dell Diagnostics and restart the computer 12 Remove the Drivers and Utilities media from the optical drive Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears Test Memory Run the stand alone memory test Test System Run system diagnostics exit Exit the diagnostics Press lt Tab gt to select the test you want to run and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When t
34. ailure NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 4 Replace the battery and any installed cards you may have removed from the PC card slot and the SD 1O memory card reader 5 Follow the procedures in After Working on Your Computer As the computer boots it detects the additional memory and automatically updates the system configuration information To confirm the amount of memory installed in the computer 1 In the Microsoft Windows XP operating system right click the My Computer icon on your desktop and click Properties General 1 In Microsoft Windows Vista click Start Help and Support Dell System Information Back to Contents Page Back to Contents Page Modem Card Dell Latitude E5400 and E5500 Service Manual Removing a Modem Card Replacing a Modem Card CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance Your computer supports a modem card If you ordered a modem card with your computer the card is already installed Removing a Modem Card 1 Follow the procedures in Before Working on Your Computer 2 Turn the computer upside down 3 Remove the bottom of the base a
35. and attempt recovery of bad sectors and click Start Windows Vista Click Start and click Computer Right click Local Disk C Click Properties Tools gt Check Now Ba The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 4 Follow the instructions on the screen IEEE 1394 Device Problems A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer K NOTE Your computer supports only IEEE 1394a standard Ensure that the cable for the EEE 1394 device is properly inserted into the device and into the connector on the computer Ensure that the EEE 1394 device is enabled in system setup For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Ensure that the I EEE 1394 device is recognized by Windows Windows XP 1 Click Start and click Control Panel 2 Under Pick a Category click Performance and Maintenance System System Properties gt Hardware gt Device Manager Windows Vista 1 Click Start Control Panel Hardware and Sound 2 Click Device Manager If your IEEE 1394 device is listed Windows recognizes the device If you have problems with a Dell I EEE 1394 device Contact Dell Support If you have problems with an I EEE 13
36. anels 2 display panel ebem CE 8 Lift the display panel from the top cover Replacing the E5500 Display Panel CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Replace the eight M2 x 3 mm screws four on each side of the display panel to secure the display panel to the display hinge panels 2 Replace the display inverter see Replacing the E5500 Display Inverter 3 Replace the display bezel see Replacing the E5500 Display Bezel 4 Replace the display assembly see Replacing the E5500 Display Assembly 5 Replace the keyboard see Replacing the Keyboard 6 Replace the hinge cover see Replacing the Hinge Cover 7 Close the display and turn the computer over 8 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 9 Follow the procedures in After Working on Your Computer E5500 Display Cable Removing the E5500 Display Cable CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www
37. assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive 4 Remove the WLAN card see Removing a WLAN Card 5 Remove the hinge cover see Removing the Hinge Cover 6 Remove the keyboard see Removing the Keyboard 7 Remove the display assembly see Removing the E5500 Display Assembly 8 Remove the optical drive see Removing the Optical Drive 9 Remove the nine M2 5 x 8 mm screws from the bottom of the computer K NOTE The screw locations may vary slightly on your computer 1 m2 5 x 8 mm screws 9 l 10 Remove the two M2 5 x 5 mm screws on the top of the computer securing the metal plate 11 Remove the three M2 x 3 mm screws that secure the top of the computer near the display s computer base aftouen pad connector fifepeatercomecr S d 12 Be sure that all screws securing the palm rest are removed NOTICE Do not use force to separate the palm rest from the computer If you encounter resistance gently flex or apply pressure to the palm rest or move along the edge working away from the area of resistance until the palm rest is free 13 Gently pry the palm rest from the bottom of the computer 14 Before separating the palm rest assembly from the bottom of the computer carefully remove the speaker and touchpad wires from the system board 15 Remove the palm rest assembly from the computer
38. ath the palm rest cover 2 Press the top right and left side of the keyboard to snap into place 3 Replace the M2 x 3 mm screws that hold the keyboard in place 4 Replace the hinge cover see Replacing the Hinge Cover 5 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page LED Dashboard Dell Latitude E5400 and E5500 Service Manual Removing the E5400 LED Dashboard Replacing the E5400 LED Dashboard Removing the E5500 LED Dashboard Replacing the E5500 LED Dashboard Removing the E5400 LED Dashboard A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Follow the procedures in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5400 Display Assembly 5 Remove the optical drive see Removing the Optical Drive 6 Remove the palm rest see Removing the E5400 Palm Rest 7 Carefully loosen the LED Dashboard cable by sliding it away from the metal tab 8 Disconnect the cable to the motherboard by gently pulling on the tab near cable s connector 9 Rem
39. atory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Connect the two display inverter connectors to the display inverter 2 Replace the M2 5 x 5 mm screw that secures the display inverter 3 Replace the display bezel see Replacing the E5400 Display Bezel 4 Replace the display assembly see Replacing the E5400 Display Assembly 5 Replace the keyboard see Replacing the Keyboard 6 Replace the hinge cover see Replacing the Hinge Cover 7 Close the display and turn the computer over 8 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly 9 Follow the procedures in After Working on Your Computer E5400 Display Panel Removing the E5400 Display Panel CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5400 Display Assembly 5 Remove the display bezel see Removing the E5400 Display Bezel 6 Remove the display inverter see Removing the E5400 Display Inverter
40. bly 2 M2 5 x 8 mm screw Replacing the E5500 Bottom of the Base Assembly CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Slide the bottom of the base assembly toward the back of the computer until it is fully seated 2 Replace the single M2 5 x 8 mm screw securing the bottom of the base assembly 3 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Working on Your Computer Dell Latitude E5400 and E5500 Service Manual Recommended Tools Before Working on Your Computer After Working on Your Computer This document provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that You have performed the steps in Before Working on Your Computer You have read the safety information that shipped with your computer 1 When replacing a component you have already removed the original if installed K NOTE The color of your computer and certain components may appear differently than shown in this document Recommended Tools The procedures in this document may require
41. bly from the cable guides 13 Remove the speaker assembly left speaker assembly M2 x 3 mm screws 4 sfose TT Replacing the E5500 Speaker Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Align the guide holes in the speaker assembly with the guide posts on the palm rest of the computer then lower the right and left speaker assemblies into place 2 Replace the four M2 x 3 mm screws that secure the right and left speaker assemblies to the base of the computer 3 Replace the system board see Replacing the E5500 System Board Assembly 4 Replace the palm rest see Replacing the E5500 Palm Rest 5 Replace the optical drive see Replacing the Optical Drive 6 Replace the display assembly see Replacing the E5500 Display Assembly 7 Replace the keyboard see Replacing the Keyboard 8 Replace the hinge cover see Replacing the Hinge Cover 9 Replace the fan see Replacing the Fan 10 Replace the WLAN card see Replacing a WLAN Card 11 Replace the hard drive see Replacing the Hard Drive 12 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly
42. cedure first E 1 Align the pin 1 corner of the processor module with the pin 1 corner of the ZIF socket then insert the processor module K NOTE The pin 1 corner of the processor module has a triangle that aligns with the triangle on the pin 1 corner of the ZIF socket When the processor module is properly seated all four corners are aligned at the same height If one or more corners of the module are higher than the others the module is not seated properly ZIF socket cam screw ZIF socket Bloare NOTICE To avoid damage to the processor hold the screwdriver so that it is perpendicular to the processor when turning the cam screw 2 Tighten the ZIF socket by turning the cam screw clockwise to secure the processor module to the system board 3 Replace the processor heat sink see Replacing the Processor Heat Sink 4 Replace the fan see Replacing the Fan 5 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 6 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Processor Heat Sink Dell Latitude E5400 and E5500 Service Manual Removing the Processor Heat Sink Replacing the Processor Heat Sink Removing the Processor Heat Sink A CAUTION Before you begin the following procedure follow the safety instructions that shipped with you
43. disabled when headphones are connected to the computer s front panel headphone connector Eliminate possible interference Turn off nearby fans fluorescent lights or halogen lamps to check for interference Run the Hardware Troubleshooter See Hardware Troubleshooter No sound from headphones Check the headphone cable connection Ensure that the headphone cable is securely inserted into the headphone connector See the Setup and Quick Reference Guide for your computer at support dell com Adjust the Windows volume control Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Display Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer NOTICE If your computer came with a PCI graphics card installed removal of the card is not necessary when installing additional graphics cards however the card is required for troubleshooting purposes If you remove the card store it in a safe and secure location For information about your graphics card go to support dell com Check the diagnostic lights See Diagnostic Lights Check the display settings See the De Technology Guide on your computer or at support dell com Adjust the Windows display settings Windows XP 1 Click Start Control Panel gt Appearance and Th
44. e connectors are correctly oriented and aligned to avoid damage to the connector and or the connector s pins 000o 1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched 2 Shut down your computer in Microsoft Windows XP click Start gt Shutdown Shutdown In Microsoft Windows Vista click Start click the arrow icon and then click Shut Down to turn off your computer NOTE Ensure that the computer is off and not in a power management mode If you cannot shut down the computer using the operating system press and hold the power button for 4 seconds 3 Disconnect your computer and all attached devices from their electrical outlets NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 4 Disconnect any telephone or network cables from the computer NOTICE To help prevent damage to the system board you must remove the battery from the battery bay before you service the computer 5 Disconnect any external devices and remove any installed cards before working on your computer To remove any installed cards such as an ExpressCard see the Dell Technology Guide on your computer or at support dell com To undock from a docking station see the E Port User s Guide or the E Port Plus User s Guide on support dell com To remove a battery slice see the setup guide that shipped wi
45. efully reconnect the speaker and touchpad cables to the system board 2 Align the palm rest with the computer base and gently snap it into place 3 Replace the 13 M2 5 x 8 mm screws to the bottom of the palm rest 4 Replace the three M2 x 3 mm screws at the top of the palm rest near the display 5 Replace the four M2 5 x 5 mm screws on the top of the computer securing the metal plate 6 Replace the optical drive Replacing the Optical Drive 7 Replace the display assembly see Replacing the E5400 Display Assembly 8 Replace the keyboard see Replacing the Keyboard 9 Replace the hinge cover see Replacing the Hinge Cover 10 Replace the processor heat sink see Replacing the Processor Heat Sink 11 Replace the fan see Replacing the Fan 12 Replace the WLAN card see Replacing a WLAN Card 13 Replace the hard drive see Replacing the Hard Drive 14 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly 15 Follow the procedures in After Working on Your Computer Removing the E5500 Palm Rest A CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base
46. ell battery on the system board 3 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 4 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Processor Module Dell Latitude E5400 and E5500 Service Manual Removing the Processor Module Replacing the Processor Module Removing the Processor Module CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly or Replacing the E5400 Bottom of the Base Assembly 3 Remove the fan see Removing the Fan 4 Remove the processor heat sink see Removing the Processor Heat Sink NOTICE To avoid damage to the processor hold the screwdriver so that it is perpendicular to the processor when turning the cam screw 5 To loosen the ZIF socket use a small flat blade screwdriver and rotate the ZIF socket cam screw counterclockwise until it comes to the cam stop ZIF socket cam screw NOTICE To ensure maximum cooling for the processor do not
47. ell com regulatory_ compliance The I O card provides DC in USB audio and IEEE 1394 connectors for the system Removing an E5400 I O Card 1 Follow the procedures in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive 4 Remove the WLAN card see Removing a WLAN Card 5 Remove the fan see Removing the Fan 6 Remove the processor heat sink see Processor Heat Sink 7 Remove the hinge cover see Removing the Hinge Cover 8 Remove the keyboard see Removing the Keyboard 9 Remove the display assembly see Removing the E5400 Display Assembly 10 Remove the optical drive see Removing the Optical Drive 11 Remove the palm rest see Removing the E5400 Palm Rest 12 Remove the coin cell battery connector refer to Removing the Coin Cell Battery 13 Remove the system board see Removing the E5400 System Board Assembly 14 Remove the M2 5 x 5 mm screw that secures the I O card to the system board 15 Remove the I O card from the computer Replacing an E5400 I O Card K NOTE This procedure assumes that you have completed the removal procedure first 1 10 Ld 12 13 Insert the I O card and replace the M2 5 x 5 mm screw Replace the system board see Replacing the E5400 System Board Assembly Replace the palm res
48. em setup and is active For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive K NOTE If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions K NOTE If your computer does not display a screen image contact Dell Support 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Press and hold the lt Fn gt key or the mute button then turn on your computer NOTE Alternatively you can select Diagnostics from the one time boot menu at startup to boot to the diagnostic utility partition and run the Dell Diagnostics The computer runs the Pre boot System Assessment PSA a series of initial tests of your system board keyboard display memory hard drive etc o During the assessment answer any questions that appear o If failures are detected during the Pre boot System Assessment write down the error code s and contact Dell Support o Ifthe Pre boot System Assessment completes successfully the following message appears Booting Dell Diagnostic Utility Partition Press any key to continue NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilit
49. emes 2 Click the area you want to change or click the Display icon 3 Try different settings for Color quality and Screen resolution Windows Vista 1 Click Start gt Control Panel Hardware and Sound Personalization Display Settings 2 Adjust Resolution and Colors settings as needed Only part of the display is readable Connect an external monitor 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controller may be defective Contact Dell Support Back to Contents Page Back to Contents Page Wireless Local Area Network WLAN Card Dell Latitude E5400 and E5500 Service Manual Removing a WLAN Card Replacing a WLAN Card CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance Your computer supports a WLAN card If you ordered a WLAN card with your computer the card is already installed Removing a WLAN Card 1 Follow the procedures in Before Working on Your Computer 2 Turn the computer upside down 3 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly
50. eplace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly 8 Follow the procedures in After Working on Your Computer E5400 Display I nverter Removing the E5400 Display I nverter CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Removal of the bezel from the top cover requires extreme care to avoid damage to the bezel 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5400 Display Assembly 5 Remove the display bezel see Removing the E5400 Display Bezel 6 Remove the M2 5 x 5 mm screw from the display inverter 7 Disconnect the two display inverter connectors 8 Lift the display inverter out of the display assembly 1 top cover 2 fa ves x smm screw cf fl display inverter Replacing the E5400 Display I nverter CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regul
51. es up 2 Replace the M2 5 x 8 mm screw to secure the optical drive to the system board 3 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 4 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Palm Rest Dell Latitude E5400 and E5500 Service Manual Removing the E5400 Palm Rest Replacing the E5400 Palm Rest Removing the E5500 Palm Rest Replacing the E5500 Palm Rest Removing the E5400 Palm Rest CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive 4 Remove the WLAN card see Removing a WLAN Card 5 Remove the hinge cover see Removing the Hinge Cover 6 Remove the keyboard see Removing the Keyboard 7 Remove the display assembly see Removing the E5400 Display Assembly 8 Remove the optical drive see Removing the Optical Drive 9 Remove the 13 M2 5 x 8 mm screws from the bottom of the computer
52. figuration information and ensure that the device you want to test is displayed in system setup and is active For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 1 Insert the Drivers and Utilities media into the optical drive 2 Restart your computer 3 When the DELL logo appears press lt F12 gt immediately NOTE Keyboard failure may result when a key is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals to open the Boot Device Menu If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 4 When the boot device list appears use the up or down arrow keys to highlight CD DVD CD RW Drive then press lt Enter gt NOTE Using the one time boot menu changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in system setup 5 Press any key to confirm that you want to start from the CD DVD If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 6 Type 1 to Run the 32 Bit Dell Diagnostics 7 At the Dell Diagnostics Menu type 1 to select Dell 32 bit Diagnostics for Resource CD graphical user interf
53. fully remove the display cable by moving it away from the metal and plastic cable guides 7 Turn the computer over and remove the antenna cables by moving them out of the cable guides on the bottom of the computer 8 Slide the antenna cables through the hole in the palm rest 9 Remove the antenna cables from the cable guides on the top of the computer 10 Remove the two M2 5 x 8 mm screws on the top of the computer that secure the metal hinges 11 Remove the two M2 5 x 8 mm screws that secure the hinges located on the bottom of the computer M2 5 x 8 mm bottom screws 2 12 Lift the display and hinge assembly out of the computer t 1 display cable connector 2 M2 5 x 8 mm screws display assembly a antenna cables 2 Replacing the E5500 Display Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Align the display hinges with the holes in the base of the computer then lower the display into place 2 Replace the two pairs of M2 5 x 8 mm hinge screws on the bottom and top of the computer NOTICE Ensure that the antenna cables are properly routed and secured beneath the plastic tabs on the palm rest
54. ge occurs in a program see the program s documentation NOTE The procedures in this document were written for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Ensure that Microsoft Windows recognizes the drive Windows XP Click Start and click My Computer Windows Vista Click Start and click Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Test the drive Insert another disc to eliminate the possibility that the original drive is defective 1 Insert a bootable floppy disk and restart the computer Clean the drive or disk For information on cleaning your computer see the Dell Technology Guide on your computer or at support dell com Check the cable connections Run the
55. he test completes record the test results and then press any key to return to this menu After Test System is selected the following menu appears Option Express Test Performs a quick test of devices in the system This typically can take 10 to 20 minutes NOTE The Express Test requires no interaction on your part Run Express Test first to increase the possibility of tracing a problem quickly Extended Test Performs a thorough check of devices in the system This typically can take 1 hour or more NOTE The Extended Test periodically requires your input to answer specific questions Custom Test Use to test a specific device or customize the tests to be run Symptom Tree This option allows you to select tests based on a symptom of the problem you are having This option lists the most common symptoms K NOTE It is recommended that you select Extended Test to perform a more thorough check of devices in the computer For any problem encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description exactly as it appears and follow the instructions on the screen If you cannot resolve the problem contact Dell Support K NOTE When contacting Dell Support have your Service Tag ready The Service Tag for your computer is located at the top of each test screen The following tabs provide additional information for tests run from
56. iance K NOTE This procedure assumes that you have completed the removal procedure first 1 Align the screw holes on the fan with the holes on the base of the computer 2 Replace the two M2 5 x 8 mm screws to secure the fan to the base of the computer 3 Connect the fan connector to the system board connector 4 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 5 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Hard Drive Dell Latitude E5400 and E5500 Service Manual Removing the Hard Drive Replacing the Hard Drive K NOTE Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell Removing the Hard Drive OP CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance CAUTION Do not touch the metal housing of the hard drive if you remove the hard drive from the computer while the drive is hot NOTICE To prevent data loss turn off your computer before removing the hard drive Do not remove the hard drive while the computer is on or in Sleep state NOTICE Hard drives are extremel
57. ies media see Starting the Dell Diagnostics From the Drivers and Utilities Media 3 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive 4 Press lt Tab gt to select Test System and then press lt Enter gt NOTE It is recommended that you select Test System to run a complete test on your computer Selecting Test Memory initiates the extended memory test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu 5 At the Dell Diagnostics Main Menu left click with the touch pad mouse or press lt Tab gt and then lt Enter gt to select the test you want to run see Dell Diagnostics Main Menu K NOTE Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen 6 After all tests have completed close the test window to return to the Dell Diagnostics Main Menu 7 Close the Main Menu window to exit the Dell Diagnostics and restart the computer NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your Drivers and Utilities media see Starting the Dell Diagnostics From the Drivers and Utilities Media Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics enter system setup to review your computer s con
58. lacing the E5500 System Board Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Ensure that any loose cables do not get caught beneath the system board K NOTE This procedure assumes that you have completed the removal procedure first 1 Connect the coin cell battery connector from the bottom side of the computer 2 Insert the left side of the system board into the base of the computer at an angle until the connectors on the system board are aligned with the holes on the base of the computer then carefully lower the system board into place and into the I O board connector 3 Replace the three M2 5 x 5 mm screws on the system board 4 Connect the serial I O cable to the connector on the system board 5 Replace the palm rest see Replacing the E5500 Palm Rest 6 Replace the optical drive see Replacing the Optical Drive 7 Replace the display assembly see Replacing the E5500 Display Assembly 8 Replace the keyboard see Replacing the Keyboard 9 Replace the hinge cover see Replacing the Hinge Cover 10 Replace the fan see Replacing the Fan 11 Replace the WLAN card see Replacing a WLAN Card 12 Replace the hard drive see Replacing the Hard Drive 13 Replace the b
59. lay panel see Replacing the E5400 Display Panel Replace the display inverter see Replacing the E5400 Display Inverter Replace the display bezel see Replacing the E5400 Display Bezel Replace the display assembly see Replacing the E5400 Display Assembly Replace the keyboard see Replacing the Keyboard Replace the hinge cover see Replacing the Hinge Cover Close the display and turn the computer over Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly Follow the procedures in After Working on Your Computer E5500 Display Assembly Removing the E5500 Display Assembly 4 CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance Follow the instructions in Before Working on Your Computer Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly Remove the hinge cover see Removing the Hinge Cover Remove the keyboard see Removing the Keyboard Remove the display cable from the system board by pulling on the blue tab next to the display cable connector NOTICE Ensure that the display cable and the antenna cables do not get caught beneath the plastic tabs on the palm rest BETET 6 Care
60. ly seated Replace the four M2 x 3 mm screws that secure the hard drive 3 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 4 Follow the procedures in After Working on Your Computer 5 Install the operating system drivers and utilities for your computer as needed For more information see the Setup and Quick Reference Guide that shipped with your computer or on support dell com Back to Contents Page Back to Contents Page Hinge Cover Dell Latitude E5400 and E5500 Service Manual Removing the Hinge Cover Replacing the Hinge Cover Removing the Hinge Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance NOTICE The hinge cover is fragile and can be damaged if extreme force is used Exercise care when removing the hinge cover 1 Follow the procedures in Before Working on Your Computer 2 Turn the computer to the front and open the display all the way 180 degrees 3 Insert a plastic scribe into the notch of the raised parts of the hinge cover at the back of the computer and pry up to loosen the hinge cover NOTICE To avoid damage to the hinge cover do not lift
61. mputer NOTICE Ensure that the display cable and antenna cables are properly routed and secured beneath the plastic tabs on the palm rest Route the display cable and antenna cables beneath the guide tabs on the palm rest 3 Connect the display cable to the system board 4 Slide the antenna cables through the hole in the palm rest and the base of the computer 5 Insert the antenna cables into the cable guides where they were originally placed 6 Connect the antenna cables to the appropriate optional WLAN WPAN cards that came with your computer 7 Replace the keyboard see Replacing the Keyboard 8 Replace the hinge cover see Replacing the Hinge Cover 9 Close the display and turn the computer over 10 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly 11 Follow the procedures in After Working on Your Computer E5400 Display Bezel Removing the E5400 Display Bezel CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5400 Displa
62. n see Replacing the Fan 3 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 4 Follow the procedures in After Working on Your Computer Back to Contents Page Back to Contents Page Display Dell Latitude E5400 and E5500 Service Manual E5400 Display Assembly E5400 Display Bezel E5400 Display Hinges E5400 Display Inverter E5400 Display Panel E5400 Display Cable E5500 Display Assembly E5500 Display Bezel E5500 Display Hinges E5500 Display Inverter E5500 Display Panel E5500 Display Cable E5400 Display Assembly Removing the E5400 Display Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hinge cover see Removing the Hinge Cover 4 Remove the keyboard see Removing the Keyboard 5 Remove the display cable from the system board by pulling on the blue tab next to the display cable connector 6 Carefully remove the display cable by moving it away from the metal and plastic cable guide tabs NOTICE Ensure tha
63. n Cell Battery Dell Latitude E5400 and E5500 Service Manual Removing the Coin Cell Battery Replacing the Coin Cell Battery Removing the Coin Cell Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance 1 Follow the procedures in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly or Removing the E5500 Bottom of the Base Assembly 3 Disconnect the coin cell battery cable connector from the system board 4 Lift the coin cell battery from the system board 1 5400 coin cell battery 2 coin cell battery cable connector 1 5500 coin cell battery 2 coin cell battery cable connector Replacing the Coin Cell Battery A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Connect the coin cell battery cable connector to the system board 2 Position the coin c
64. n environment similar to non XP operating system environments 1 Click Start All Programs Accessories Program Compatibility Wizard Next 2 Follow the instructions on the screen Windows Vista The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer Other software problems Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Back up your files immediately Use a virus scanning program to check the hard drive floppy disks
65. nce specified in system setup NOTICE Do not interrupt this process once it begins Doing so may cause system damage Follow the instructions that appear on the screen The computer continues to boot and updates the new BIOS When the flash update is complete the computer automatically reboots Remove the flash BIOS update program CD from the drive Flashing the BI OS From the Hard Drive NOTICE Connect the AC adapter to an electrical outlet that is known to be working properly to prevent a loss of power Failure to do so may cause system damage Ensure that the AC adapter is connected to an electrical outlet that the main battery is properly installed and that a network cable is attached Start the computer Locate the latest BIOS update file for your computer at support dell com Click Download Now to download the file If the Export Compliance Disclaimer window appears click Yes Accept this Agreement In the File Download window click Save this program to disk and then click OK In the Save In window click the down arrow to view the Save In menu select Desktop and then click Save The file downloads to your desktop 8 Click Close if the Download Complete window appears The file icon appears on your desktop and is titled the same as the downloaded BIOS update file Double click the file icon on the desktop and follow the instructions on the screen Back to Contents Page Back to Contents Page Coi
66. nd E5500 Service Manual Removing the E5400 Speaker Assembly Replacing the E5400 Speaker Assembly Removing the E5500 Speaker Assembly Replacing the E5500 Speaker Assembly Removing the E5400 Speaker Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive 4 Remove the WLAN card see Removing a WLAN Card 5 Remove the fan see Removing the Fan 6 Replace the processor heat sink see Replacing the Processor Heat Sink 7 Remove the hinge cover see Removing the Hinge Cover 8 Remove the keyboard see Removing the Keyboard 9 Remove the display assembly see Removing the E5400 Display Assembly 10 Remove the optical drive see Removing the Optical Drive 11 Remove the palm rest see Removing the E5400 Palm Rest 12 Remove the two M2 x 3 mm screws that secure the touch pad cover and remove it 13 Carefully remove the cable assembly from the cable guides 14 Remove the four M2 x 3 mm screws that secure each of the right and left speaker assemblies
67. off of the Num Lock Caps Lock and Scroll Lock features If the computer starts without error the lights flash and then turn off If the computer malfunctions however you can use the status of the lights to help identify the problem NOTE After the computer completes POST the Num Lock light may remain on depending on your BIOS settings For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com Diagnostic Light Codes During POST To troubleshoot a problem with your computer read the sequence of the keyboard status lights in order from left to right Num Lock Caps Lock and then Scroll Lock If the computer malfunctions the individual lights display a status of either On of or Flashing Light Problem Description Suggested Resolution Pattern No memory modules are If two or more memory modules are installed remove the modules see Removing a Memory Module then detected reinstall one module see Replacing a Memory Module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory If the problem persists contact Dell Support Memory modules are If two or more memory modules are installed remove the modules see Removing a Memo
68. ottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 14 Follow the procedures in After Working on Your Computer K NOTE If you use a BIOS update program media to flash the BIOS press lt F12 gt before inserting the media in order to set the computer to boot from the media for one time only Otherwise you must enter the system setup program to change the default boot order 15 Flash the BIOS see Flashing the BIOS 16 Enter the system setup program to update the BIOS on the new system board with the computer Service Tag For information on the system setup program see the Dell Technology Guide on your computer or at support dell com Back to Contents Page Back to Contents Page Dell Latitude E5400 and E5500 Service Manual K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates potential for property damage personal injury or death If you purchased a DELL n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Tradema
69. ove the M2 x 3 mm screw securing the LED Dashboard and remove it from the computer LED Dashboard cable LED Dashboard cable connector alere falio dashboara Replacing the E5400 LED Dashboard A CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Place the LED Dashboard on to the palm rest 2 Replace the M2 x 3 mm screw to secure the LED Dashboard 3 Gently connect the LED Dashboard cable to the system board using the tab close the cable s connector 4 Place the LED Dashboard cable in under the metal tab 5 Replace the palm rest see Replacing the E5400 Palm Rest 6 Replace the optical drive see Replacing the Optical Drive 7 Replace the display assembly see Replacing the E5400 Display Assembly 8 Replace the keyboard see Replacing the Keyboard 9 Replace the hinge cover see Replacing the Hinge Cover 10 Replace the processor heat sink see Replacing the Processor Heat Sink 11 Replace the fan see Replacing the Fan 12 Replace the WLAN card see Replacing a WLAN Card 13 Replace the hard drive see Replacing the Hard Drive 14 Replace the bottom of the base assembly see
70. over requires extreme care to avoid damage to the bezel Replacing the E5500 Display Bezel CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Starting at any corner use your fingers to gently snap the bezel into place to secure it to the top cover 2 Replace the display assembly see Replacing the E5500 Display Assembly 3 Replace the keyboard see Replacing the Keyboard 4 Replace the hinge cover see Replacing the Hinge Cover 5 Close the display and turn the computer over 6 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 7 Follow the procedures in After Working on Your Computer E5500 Display Hinges Removing the E5500 Display Hinges CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the
71. r 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the two M2 x 3 mm screws at the top of the keyboard NOTICE The key caps on the keyboard are fragile easily dislodged and time consuming to replace Exercise care when removing and handling the keyboard K NOTE Lift the keyboard carefully to ensure that you do not pull on the display cable 4 Gently lift up on the keyboard using the black pull tab and screw hole brackets at the top of the keyboard Gently rock the keyboard back and forth while pulling it toward the display 5 Slide the keyboard out of the computer The connector is part of the keyboard assembly and slides out of its slot when you remove the keyboard 1 secure tabs 5 M2 x 3 mm screws 2 keyboard connector Replacing the Keyboard A CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first NOTICE The key caps on the keyboard are fragile easily dislodged and time consuming to replace Exercise care when removing and handling the keyboard 1 Insert the keyboard connector into the connector slot being careful to insert the five secure tabs underne
72. r computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly or Removing the E5500 Bottom of the Base Assembly 3 Remove the fan see Removing the Fan 4 In sequential order loosen the four numbered captive screws that secure the processor heat sink to the system board 5 Loosen the remaining captive screw that secures the processor heat sink to the system board and carefully lift it out of the computer 1 E5500 processor heat sink 2 captive screws 5 Replacing the Processor Heat Sink A CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Line up and secure the processor heat sink with the screw closest to the front of the computer 1 Align the five captive screws on the processor heat sink with the screw holes on the system board and secure the screws Tighten the four numbered screws in sequential order and then tighten the fifth screw 2 Replace the fa
73. rks used in this text Dell Latitude ExpressCharge and the DELL logo are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Intel and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Blu ray Disc is a trademark of the Blu ray Disc Association Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own May 2008 Rev A00 Back to Contents Page Back to Contents Page Troubleshooting Dell Latitude E5400 and E5500 Service Manual Troubleshooting Tools Solving Problems Troubleshooting Tools Diagnostic Lights CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_ compliance Your computer has three keyboard status lights located above the keyboard During normal operation the keyboard status lights display the current status on or
74. ry Module then detected but a memory reinstall one module see Replacing a Memory Module and restart the computer If the computer starts failure has occurred normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory If the problem persists contact Dell Support A possible processor Reseat the processor see Removing the Processor Module failure has occurred If the problem persists contact Dell Support A possible graphics Reseat any installed graphics cards card video failure has If available install a working graphics card into your computer occurred If the problem persists contact Dell Support A possible display failure Reseat the display cable see Removing the E5400 Display Assembly has occurred If the problem persists contact Dell Support SPD data indicates all Remove the unusable memory module see Removing a Memory Module SODIMMs are unusable Replace with a usable memory module see Replacing a Memory Module Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility Windows XP 1 Click Start Help and Support 2
75. s Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Windows Vista Click Start Control Panel Programs Programs and Features Select the program you want to remove Click Uninstall See the program documentation for installation instructions Reep drive letter is not accessible The device is not ready The drive cannot read the disk Insert a disk into the drive and try again Insert bootable media Insert a bootable floppy disk CD or DVD Non system disk error Remove the floppy disk from the floppy drive and restart your computer Not enough memory or resources Close some programs and try again Close all windows and open the program that you want to use In some cases you may have to restart your computer to restore computer resources If so run the program that you want to use first Operating system not found Contact Dell Support Solving Problems Follow these tips when troubleshooting your computer If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If a peripheral device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel diagnose and fix the problem s If an error messa
76. sor Heat Sink 12 Replace the fan see Replacing the Fan 13 Replace the WLAN card see Replacing a WLAN Card 14 Replace the hard drive see Replacing the Hard Drive 15 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly 16 Follow the procedures in After Working on Your Computer Removing the E5500 Speaker Assembly CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly 3 Remove the hard drive see Removing the Hard Drive 4 Remove the WLAN card see Removing a WLAN Card 5 Remove the fan see Removing the Fan 6 Remove the hinge cover see Removing the Hinge Cover 7 Remove the keyboard see Removing the Keyboard 8 Remove the display assembly see Removing the E5500 Display Assembly 9 Remove the optical drive see Removing the Optical Drive 10 Remove the palm rest see Removing the E5500 Palm Rest 11 Remove the two M2 x 3 mm screws that secure the each of the right and left speaker assemblies to the palm rest of the computer 12 Carefully remove the cable assem
77. ssembly see Removing the E5400 Bottom of the Base Assembly or Removing the E5500 Bottom of the Base Assembly 4 Remove the M2 x 3 mm screw that secures the modem card 5 Press the modem card edge closest to the back of the computer until it loosens 6 Lift up the modem card by the tab to fully remove it from the connector K NOTE It may be necessary to loosen the cable from its guide channel 7 Turn the modem card over hold it while removing its cable and remove it from the computer modem cable connector E5500 Replacing a Modem Card NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors on the card and on the system board and realign the card NOTICE To avoid damage to the modem card never place cables under the card K NOTE This procedure assumes that you have completed the removal procedures first 1 Insert the modem card cable into the modem card 2 Place the modem card cable into the guide channel 3 Turn the modem card over line it up to the connector on the system board and press it into the connector until it is firmly in place 4 Replace the M2 x 3 mm screw that secures the modem card 5 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly or Replacing the E5500 Bottom of the Base Assembly 6 Follow the procedures in After Working on Your Computer Back to Contents Page
78. such as a CD is provided with a new system board flash the BIOS from the media If you do not have a BIOS update program media see Flashing the BIOS From the Hard Drive Flashing the BIOS From a CD NOTICE Connect the AC adapter to an electrical outlet that is known to be working properly to prevent a loss of power Failure to do so may cause system damage Ensure that the AC adapter is connected to an electrical outlet and that the main battery is installed properly Start your computer Press the eject button at the front of the optical drive to open the drive tray Place the BIOS update CD in the center of the drive tray then gently push to close the tray Restart the computer When the DELL logo appears press lt F12 gt immediately NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release lt F12 gt in even intervals until the Boot Device Menu appears If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight CD ROM and then press lt Enter gt 2 NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer boots according to the boot seque
79. t see Replacing the E5400 Palm Rest Replace the optical drive see Replacing the Optical Drive Replace the display assembly see Replacing the E5400 Display Assembly Replace the keyboard see Replacing the Keyboard Replace the hinge cover see Replacing the Hinge Cover Replace the processor heat sink see Replacing the Processor Heat Sink Replace the fan see Replacing the Fan Replace the WLAN card seeReplacing a WLAN Card Replace the hard drive see Replacing the Hard Drive Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly Follow the procedures in After Working on Your Computer Removing an E5500 I O Card 10 TI 12 Follow the procedures in Before Working on Your Computer Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly Remove the hard drive see Removing the Hard Drive Remove the WLAN card see Removing a WLAN Card Remove the hinge cover see Removing the Hinge Cover Remove the keyboard see Removing the Keyboard Remove the display assembly see Removing the E5500 Display Assembly Remove the optical drive see Removing the Optical Drive Remove the palm rest see Removing the E5500 Palm Rest Remove the system board see Removing the E5500 System Board Assembly Remove the two M2 5 x 5 mm screws that secure the I O card to the system
80. t the display cable and the antenna cables do not get caught beneath the guide tabs on the palm rest 1 display cable 7 Turn the computer over Disconnect the antenna cables from their cards and remove them by moving them out of the cable guides on the bottom of the computer 8 Slide the antenna cables through the hole in the palm rest 9 Remove the antenna cables from the cable guides on the top of the computer 10 Remove the four M2 5 x 5 mm screws two per hinge on the top of the computer that secure the metal hinges 11 Remove the two M2 5 x 8 mm screws that secure the hinges located on the bottom of the computer 2 M2 5 x 8 mm bottom screws 2 12 Lift the display and hinge assembly out of the computer 2 M2 5 x 5 mm top screws 4 1 display cable connector 3 display assembly antenna cables 2 Replacing the E5400 Display Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Align the display hinges with the holes in the base of the computer then lower the display into place 2 Replace the two M2 5 x 8 mm screws on the bottom and the four M2 5 x 5 mm screws two per hinge in the top of the co
81. ter 2 Replace the M2 5 x 5 mm screw that secures the display inverter 3 Replace the display bezel see Replacing the E5500 Display Bezel 4 Replace the display assembly see Replacing the E5500 Display Assembly 5 Replace the keyboard see Replacing the Keyboard 6 Replace the hinge cover see Replacing the Hinge Cover 7 Close the display and turn the computer over 8 Replace the bottom of the base assembly see Replacing the E5500 Bottom of the Base Assembly 9 Follow the procedures in After Working on Your Computer E5500 Display Panel Removing the E5500 Display Panel CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance 1 Follow the instructions in Before Working on Your Computer 2 Remove the hinge cover see Removing the Hinge Cover 3 Remove the keyboard see Removing the Keyboard 4 Remove the display assembly see Removing the E5500 Display Assembly 5 Remove the display bezel see Removing the E5500 Display Bezel 6 Remove the display inverter see Removing the E5500 Display Inverter 7 Remove the eight M2 x 3 mm screws four on each side of the display panel from the display hinge panels 1 M2 x 3 mm screws 8 on display hinge p
82. th your battery slice or on support dell com 6 Turn the computer upside down 7 Slide the battery latch release to the right open position You may need to hold the latch release in the open position while removing the battery 8 Slide the battery out of the battery bay 1 1 battery latch release 2 battery 9 Turn the computer top side up open the display and press the power button to ground the system board After Working on Your Computer NOTICE After you have completed the replacement procedures ensure you connect the external devices cards cables etc before turning on your computer NOTICE To avoid damage to the computer use only the battery designed for this particular Dell computer Do not use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator battery slice or cool slice and replace any cards such as an ExpressCard or SD memory card 2 Connect any telephone or network cables to your computer 3 Replace the battery Slide the battery into the battery bay until it clicks into place 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Back to Contents Page Back to Contents Page Flashing the BIOS Dell Latitude E5400 and E5500 Service Manual Flashing the BIOS From a CD Flashing the BIOS From the Hard Drive If a BIOS update program media
83. to the base of the computer 15 Remove the speaker assembly 1 left speaker assembly 2 M2 x 3 mm screws 4 M2 x 3 mm screws 2 B right speaker assembly 5 speaker connector 6 touchpad cover bese fe Replacing the E5400 Speaker Assembly CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Align the guide holes in the speaker assembly with the guide posts on the base of the computer then lower the right and left speaker assemblies into place 2 Replace the four M2 x 3 mm screws that secure the right and left speaker assemblies to the base of the computer 3 Insert the cable assembly into the cable guides 4 Replace the touch pad cover 5 Replace the system board see Replacing the E5400 System Board Assembly 6 Replace the palm rest see Replacing the E5400 Palm Rest 7 Replace the optical drive see Replacing the Optical Drive 8 Replace the display assembly see Replacing the E5400 Display Assembly 9 Replace the keyboard see Replacing the Keyboard 10 Replace the hinge cover see Replacing the Hinge Cover 11 Replace the processor heat sink see Replacing the Proces
84. y Assembly i sisnay bezel NOTICE Removal of the bezel from the top cover requires extreme care to avoid damage to the bezel 5 Starting at the middle bottom of the display panel use your fingers to separate the bezel from the top cover then lift the inside edges to separate the remainder of the bezel Replacing the E5400 Display Bezel CAUTION Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance K NOTE This procedure assumes that you have completed the removal procedure first 1 Starting at any corner use your fingers to gently snap the bezel into place to secure it to the top cover 2 Replace the display assembly see Replacing the E5400 Display Assembly 3 Replace the keyboard see Replacing the Keyboard 4 Replace the hinge cover see Replacing the Hinge Cover 5 Close the display and turn the computer over 6 Replace the bottom of the base assembly see Replacing the E5400 Bottom of the Base Assembly 7 Follow the procedures in After Working on Your Computer E5400 Display Hinges Removing the E5400 Display Hinges CAUTI ON Before you begin the following procedure follow the safety instructions that shipped with your computer For additional safety best practices information
85. y fragile Exercise care when handling the hard drive Follow the procedures in Before Working on Your Computer Close the display and turn the computer upside down Remove the bottom of the base assembly see Removing the E5400 Bottom of the Base Assembly or Removing the E5500 Bottom of the Base Assembly Remove the four M2 x 3 mm screws securing the hard drive Pull on the mylar tab near the install arrow towards the front of the computer until it is removed from the connector Lift out the hard drive by the tab and remove it from the computer 1 M2 x 3 mm screws 4 2 hard drive NOTICE When the hard drive is not in the computer store the drive in protective antistatic packaging Replacing the Hard Drive CAUTI ON Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage on www dell com at www dell com regulatory_compliance NOTICE Hard drives are extremely fragile Exercise care when handling the hard drive NOTICE Use firm and even pressure to slide the hard drive into place Excessive force may result in damage to the connector K NOTE This procedure assumes that you have completed the removal procedure first 1 2 Slide the hard drive toward the back of the computer into the hard drive connector until the drive is ful

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Dell™ Latitude™ E5400 and E5500 Service Manual