Masimo SET Rad-9 Pulse Oximeter Service and
Contents
1. If yes the battery charge is too low for operation Plug the unit into AC Verify the green LED illuminates indicating that the battery is charging and that the unit functions normally Allow the battery to charge for two hours then re check to see if the unit will turn on without AC If yes turn unit off and charge for a full 24 hours If the battery still will not run the unit or still will not hold a charge go to PART 4 Product disassembly 2b Plug the unit into AC and attempt yY O Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 6 2002 Masimo Corporation All Rights Reserved 12714 09 02 Troubleshooting Guide to turn it on If it does not turn on go to PART 3 External power system analysis 2c Did two tones sound and the green yellow and red LEDs illuminate for 3 seconds If no go to PART 3 External power system analysis If yes but the system still does not function properly go to PART 3 External power system analysis OO 2d Attach the known good patient cable and sensor to the unit and place the sensor on a finger Does the unit present reasonable SpO and pulse rate values If no go to PART 4 Product disassembly If yes but the system still does not function properly go to PART 3 External power system analysis If yes go to PART 7 Product test and inspection O O Part 32. Otherwise go to PART 7 Product test and inspection 6e Does the unit exhibit a SY STEM O 1331 MS 3 PCA FAILURE message during power Oo up If yes replace the MS 3 PCA and recheck If this does not resolve the problem go to 6g Otherwise go to PART 7 Product test and inspection 6f Attach the known good patient O 1331 M5 3 PCA cable and sensor to the unit and E place the sensor on a finger Does the unit exhibit a No Sensor Connected message even with a sensor attached If yes replace the MS 3 PCA and recheck If this does not resolve the problem go to 6g Otherwise go to PART 7 Product test and inspection 6g If the unit still does not function 20375 System PCA cur replace the system PCA and recheck 20399 System PCA new Go to PART 7 Product test and inspection Part 7 Product test and inspection Rad 9 Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 12 12714 09 02 Troubleshooting Guide Tools Calibrated Digital Voltage Meter DVM or Digital Multimeter DMM Known good Masimo LNOP sensor and cable Computer with RS 232 cable and communication program Terminal Leakage current tester Procedure Note Perform service at an electrostatic discharge ESD workstation Always use ESD precautions when handling PCAs Note Verify that all items materials equipment and procedures are availa
3. Restrictions The software firmware is licensed to the Purchaser and may not be transferred to anyone except other end users without the prior written consent of MASIMO In no event may you transfer assign rent lease sell or otherwise dispose of the software firmware or the products on a temporary basis 7 Beneficiary Masimo Corporation is a Beneficiary of this Agreement and has the right to enforce its provisions 8 U S Government Rights If you are acquiring software including the related documentation on behalf of any part of the United States Government the following provisions apply The software is deemed to be commercial software and commercial computer software documentation respectively pursuant to DFAR Section 227 7202 FAR 12 212 as applicable Any use modification reproduction release performance display or disclosure of the software including the related documentation by the U S Government or any of its agencies shall be governed solely by the terms of this Agreement and shall be prohibited except to the extent expressly permitted by the terms of this agreement Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 19 2002 Masimo Corporation All Rights Reserved 12714 09 02
4. all connections are electrically and mechanically sound If no make connection or return unit to Masimo Go to PART 5 Internal power system analysis zZ x 0O O Part 5 Internal power system analysis Warning Hazardous voltages are exposed when the opened unit has AC power connected and may cause fire or electrocution resulting in bodily injury or even death Please exercise extreme caution Step Investigation Results Notes Service Kit Sa First verify that the wires on the Y J Measured voltage 20368 DC harness w in line system board PCA power connector pins batt and batt gt and pins main pwr and main pwr are not reversed If reversed remove the wires and position correctly if feasible If not feasible replace with a new DC power harness Plug the unit into AC but do not turn the unit on Measure the power supply voltage at system board PCA power connector between pins main pwr and main pwr Is the power supply voltage less than 14 85V If no go to step Se N O 29 fuse cur 20409 DC harness w o in line fuse new and Neutral of the power supply PCA Is AC voltage present If yes replace the power supply PCA If no go to 5d 5b Measure the DC output of the yY O Measured voltage power supply at DC out and N O DC out Is the voltage less than 14 85v If no go to step Se 5c Mea
5. design will be implemented For Rad 9 units with serial number configurations QZ XXXXXXXX or QXXXXX the word cur current will be used to distinguish spare part usage For serial number configuration Al XXXXX the word new will be used to distinguish the spare part usage Parts that are listed without a serial number distinction are backwards compatible If the failure mode of the oximeter is not known perform PART 7 Product test and inspection to determine the failure mode Once failure mode is determined follow through with the appropriate steps in the manual Part 1 External damage analysis Step Investigation Results Notes Parts Assy s list la Is the bezel keypad or LCD Yy O 20240 Bezel ass y w o LCD damaged N O 20407 Bezel ass y w LCD 12651 LCD blue 1b Is the sensor connector damaged Y O 20375 System PCA cur a mee connector N O 20399 System PCA new Ic Is the case damaged yY O 20366 Case ass y cur N O 20427 Case ass y new ld Are the feet and or bail handle yY O 20366 Case ass y cur damaged N O 20427 Case ass y new le Is the rear panel damaged Do the Y O 30420 Rear Panel sheet metal labels need to be replaced N O E ICSA Part 2 External functional analysis Step Investigation Results Notes Service Kit 2a Unplug the unit from AC and Y O attempt to turn the unit on Does N O the yellow light flash ten times
6. oximeter must be trained electrical technicians capable of safely working around 240VAC and familiar with electronic troubleshooting Warning Individuals who are not trained electrical technicians must not attempt to service this product Warning Hazardous voltages are present in the oximeter that may cause fire or electrocution resulting in bodily injury up to or including death if service procedures are not strictly followed Caution The oximeter warranty is void if the oximeter is disassembled by a non qualified service technician Use of Masimo service documentation and replacement parts alone does not make a person a qualified service technician Please contact Masimo for more information Note If this Troubleshooting Guide does not resolve the particular problem currently experienced please contact Technical Support at Masimo for additional assistance Masimo Corporation 2852 Kelvin Avenue Irvine CA 92614 USA Phone 949 250 9688 Fax 949 250 9686 Note Individuals performing service will need a ground continuity tester to ensure the oximeter complies with the Medical Device Safety Standard IEC 60601 1 after servicing Required Equipment and Tools e Anti static Workstation e Nut Driver 1 4 e Screw Driver Flat 2 e Nut Driver 5 16 e Screw Driver Phillips 1 e Cable Tie Tool or Wire Cutters Screw Driver Phillips 2 e DVM or DMM e Torque Wrench 20 100 In Oz e Ground Continuity Tester e Torque Wre
7. ED WARRANTY OF MERCHANTABITLITY OR FITNESS FOR A PARTICULAR PURPOSE MASIMO SHALL NOT BE LIABLE FOR ANY INCIDENTAL SPECIAL OR CONSEQUENTIAL LOSS DAMAGE OR EXPENSE DIRECTLY OR INDIRECTLY ARISING FROM THE USE OR LOSS OF USE OF ANY PRODUCTS END USER LICENSE AGREEMENT THIS DOCUMENT IS A LEGAL AGREEMENT BETWEEN YOU THE PURCHASER AND Masimo Corporation MASIMO IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT PROMPTLY RETURN THE ENTIRE PACKAGE INCLUDING ALL ACCESSORIES IN THEIR ORIGINAL PACKAGE WITH YOUR SALES RECEIPT TO MASIMO FOR A FULL REFUND L Grant of License In consideration of payment of the license fee which is part of the price for this product MASIMO grants to Purchaser a nonexclusive nontransferable license without right to sublicense to use the copy of the incorporated software firmware and documentation in connection with Purchaser s use of the Masimo Products for their labeled purpose MASIMO reserves all rights not expressly granted to Purchaser 2 Ownership of Software Firmware Title to ownership of and all rights and interests in any MASIMO software and or firmware and the documentation and all copies thereof remain at all times vested in Masimo Corporation Licensor to MASIMO and they do not pass to Purchaser 3 Assignment Purchaser shall not assign or transfer this License in whole or in part by operation of law or otherwise without MASIMO s prior written consent any attempt without suc
8. External power system analysis Step Investigation Results Notes Service Kit 3a Plug the unit into AC and attempt to turn the unit on Does it turn on If no verify e AC fuses have continuity e AC outlet has power e AC power cord has continuity e AC power cord is properly plugged in at both ends If still no go to PART 4 Product disassembly If yes but the green LED is not illuminated or there is another problem go to Part 4 Product disassembly y O N O 12286 Fuse 2A Fast 20367 AC Harness cur 20408 AC Harness new 3b Attach the known good patient cable and sensor to the unit and yY O Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 7 12714 09 02 Troubleshooting Guide place the sensor on a finger Does N the unit present reasonable SpO2 and pulse rate values and appear in general to operate properly If no go to PART 4 Product disassembly If yes go to PART 7 Product test and inspection Troubleshooting Process Detail Internal Analysis Part 4 Product disassembly Caution Product warranty is void if the product is disassembled by a service representative not authorized by Masimo Inc Use of Masimo service documentation and replacement parts alone does not make a technician an authorized Masi
9. Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Preventative Maintenance Section 1 Section 2 Section 3 PART 1 PART 2 PART 3 PART 4 PART 5 PART 6 PART 7 PART 8 Section 4 Preventative Maintenance cccccccccccccsccccsccccsccccccccccsccsccccsccess J Status Messaees ssc csicean ce a eieiei aa sedie a aaide A Troubleshooting Guide ccccccccccccccscccscsccccccccccccccccscccccscccsssssseee D External damage analysis 6 External functional analysis 6 External power system analysis 7 Product disassembly 8 Internal power system analysis 9 Internal system PCA MS 3 PCA and LCD module analysis 11 Product test and inspection 13 Product reassembly 15 Typical Signs and Symptoms soocssescsessssoooccceeesessssooosseseesesessoo 7 Appendix A Warranty Exclusions and End User License Agreement 18 For further information about the Rad 9 LNOP SpO Sensors LNOP PC Series Patient Cables or other Masimo products contact Masimo Inc 2852 Kelvin Avenue Irvine CA 92614 USA Telephone 949 250 9688 FAX 949 250 9686 EU Authorized Representative for Masimo Inc MDSS Burckhardtstrasse 1 301630Hannover Germany Copyright 2002 by Masimo Inc Irvine CA All rights reserved No part of this manual may be reproduced without the express permission of Masimo Inc The following are trademarks of Masimo Corporation Masimo Masimo SET and LNOP Cove
10. and ZZZ is the pulse rate value 7 3 6 Remove the finger from the sensor and verify that the unit alarms with a flashing red alarm light a repeating three tone two tone sequence and that the message area of the display reads SENSOR OFF PATIENT 7 3 7 Press the alarm silence key Verify that the alarm is audibly and visually silenced Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 13 2002 Masimo Corporation All Rights Reserved 12714 09 02 Troubleshooting Guide 7 3 8 7 3 9 7 3 10 7 3 11 7 3 12 7 3 13 7 3 14 7 3 15 7 3 16 7 3 17 7 4 7 4 1 1 4 2 Plug the unit into AC line power and assure that the green Mains Power Battery Charging LED illuminates Press the following keys LIMITS NEXT EXIT SETUP EXIT Verify each key press operates accordingly Turn the back light on and off by pressing LIGHT twice Press the up arrow two times and verify that the volume increases Press the down arrow two times and verify that the volume decreases Press and hold the Contrast button D to cycle through all possible settings Ensure that the unit performs as expected to each key press Press SETUP Press MORE until you see Diagnostics in the menu Press NEXT until you have highlighted Options Press to Test Memory and select Yes Confirm to test the unit s memory The test takes approximately 60 seconds Verify that Passed is displaye
11. ated AC power source is not active System failure Check AC power source circuit breakers etc Contact Masimo for service No response from oximeter when keys are pressed System failure Contact Masimo for service No speaker sound Pulse beep volume is set to OFF and no alarm conditions are active System failure Press 7S to increase pulse beep volume Contact Masimo for service Continuous speaker sound System failure Contact Masimo for service Communication failure Cycle power on both the Agilent CMS and oximeter and verify that the baud rate is 9600 or 19200 SpO2 Limit lt 80 Press CONFIRM or CANCEL Oximeter displays readings while sensor is not applied to patient Sensitivity is set to HIGH Sensor is open to ambient lighting Set sensitivity to normal Disconnect sensor from oximeter or turn sensor detector away from ambient light source Erratic SpO2 values and intermittent LOW PERFUSION and SENSOR OFF PATIENT messages Open detector cathode circuit on sensor System failure Use a compatible and functional LNOP sensor Contact Masimo for service Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 17 12714 09 02 Warranty Exclusions and End User License Agreement Appendix A Warranty Exclusions and End User Lice
12. ble 7 1 Ground continuity testing 7 1 1 With the power cord connected only to the unit measure the resistance from the plug ground prong to all exposed metal on the chassis The measured resistance must not exceed 0 2Q 7 2 Leakage current testing 7 2 1 Measure the unit leakage current following the instructions supplied with the leakage current tester The leakage current must not exceed 100uA 7 3 Functional testing 7 3 1 Connect a computer with an RS 232 cable and RS 232 communication software such as Terminal Set up the software for input from the pulse oximeter at 9600 baud 8 data bits 1 stop bit and no parity Connect to the unit 7 3 2 Turn on the unit Verify that the speaker sounds two tones the backlight turns on the three LEDs illuminate for approximately three seconds and that the unit comes up with the NO SENSOR CONNECTED message at the top of the display 7 3 3 Turn the unit off 7 3 4 Plug a sensor into the unit and turn it on Put a finger into the sensor keep the hand still and wait less than 10 seconds for waveform and saturation data to be displayed Saturation values should be between 90 and 100 pulse rate should be displayed and a clean plethysmographic waveform should be visible in the graphics portion of the display 7 3 5 Verify that the computer is displaying data from the unit approximately every 2 seconds in the following format MM DD YYYY HH MM SS XXX ZZZ where XXX is the SpO2 value
13. d action s COMM ERR Serial communication failure Ref PART 7 Product test and inspection DEFECTIVE SENSOR An incompatible or damaged sensor is Use a compatible and functional LNOP connected sensor INSUFFICIENT The sensor does not have sufficient signal Select another sensor site with less tissue LIGHT to accurately monitor thickness or that allows better light transmission Remove nail polish or artificial nail if in use INTERFERENCE Outside signal is disrupting oximeter Remove outside signal source or move DETECTED sensor patient cable and oximeter away from signal source LOW PERFUSION Only a very weak signal is detected Move the sensor to a site with better perfusion Refer to the Directions for Use accompanying the sensor LOW SIGNAL IQ Signal quality is poor due to excessive patient motion low perfusion or interference SpO2 and Pulse Rate readings may be invalid Move the sensor to a site with better perfusion Reduce motion or interference if possible Check patient clinical signs to evaluate patient status NO SENSOR CONNECTED No sensor is connected to the oximeter Connect patient cable and sensor to the oximeter PULSE SEARCH Oximeter is searching for patient pulse If SpO and pulse rate values are not displayed within 30 seconds move the sensor to a site with better perfusion and or light transmission RECHARGE The battery power is extremely low and Connect the
14. d on the LCD next to the Test Memory label Press Exit twice Press SETUP Press MORE and search for Time in the menu Using A and Vi set the time Press NEXT and verify that the time is counting up in seconds Using A and Vj set the date Press EXIT Press SETUP Search for Analog Signal Press NEXT until Data is highlighted Using set the signal to High Using a DVM or DMM verify the signal on connector ANALOG OUTPUT PORT at pin ANALOG OUT 1 and pin to ground and ANALOG OUT 2 and pin to ground is 1 0V 0 1 Using set the signal to 1 2 Using a DVM or DMM verify the signal on connector ANALOG OUTPUT PORT at pin ANALOG OUT 1 and pin to ground and ANALOG OUT 2 and pin to ground is 0 5V 0 1 Using A set the signal to Low Using a DVM or DMM verify the signal on connector ANALOG OUTPUT PORT at pin ANALOG OUT 1 and pin to ground and ANALOG OUT 2 and pin to ground is 0 0V 0 1 Press EXIT Press SETUP Press MORE and search for Nurse Call Press NEXT and highlight Nurse Call selections Using 4 set the signal to High Using a DVM or DMM verify the signal on connector ANALOG OUTPUT PORT between pin NURSE CALL OUT and pin to ground is 5V 0 25V Using A set the signal to Low Using a DVM or DMM verify the signal on connector ANALOG OUTPUT PORT between pin NURSE CALL OUT and pin to ground is 5V 0 25V Press EXIT Press SETUP Pr
15. easure the battery voltage at the battery terminals Is the voltage less than 12v If no go to PART 7 Product test and inspection O O 5g Check to see if the battery voltage at the battery terminals is rising at least a few mV minute Is the voltage rising If yes go to step 5j OO Sh Measure the voltage across system PCA resistor R49 1 W DC harness w in line fuse or R40 1 W DC harness w o in line fuse Is the voltage greater than 0 3V If no replace the system PCA If yes replace the battery and go to O O Measured voltage 12275 Battery 20375 System PCA cur 20399 System PCA new Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 10 12714 09 02 Troubleshooting Guide PART 7 Product test and inspection 5j Allow the battery to charge for a full 24 hours After the 24 hour charge and with the unit still plugged into AC measure the battery voltage at the battery terminals Is the battery voltage 13 5V 13 7V If no replace the battery and go to PART 7 Product test and inspection zZ x OO Measured voltage 5k Unplug the unit from AC and attempt to turn the unit on Does it turn on If yes go to step 6a Z lt OO Part 6 System PCA MS 3 PCA and LCD module analysis Step Investigation Res
16. ess MORE Search for Reset Defaults Highlight Reset Defaults selection Using select YES and CONFIRM After the unit completes the self test set any settings specific to your institution such as language user alarms limits etc Turn off the unit Disconnect all cables and cords Inspection Visually inspect the unit for any cosmetic defects Visually inspect the case and the bezel for dents or marks Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 14 2002 Masimo Corporation All Rights Reserved 12714 09 02 Troubleshooting Guide 7 4 3 7 4 4 7 4 5 7 4 6 7 4 7 7 5 7 5 1 7 5 2 7 5 3 Visually inspect the rear panel Verify there are four threaded rods with hex cap torque to 96 in oz one on each corner two screws in the power entry module torque to 60 in oz two Phillips head screws in the back panel torque to 96 in oz and two hex standoffs on the RS 232 connector torque to 60 in oz Verify there is a gray UL label and a gray CE label on the back panel Visually inspect the front panel Verify there are no fingerprints on the display window and little or no visible dust or dirt inside the display window Clean the display with a soft cloth as necessary Verify there are two screws in the sensor connector and torque Visually inspect the bottom of the unit Verify there are four feet a bale and a sheath on the bale Move the bale up and back down to ensure it
17. formed by individuals other than a qualified service technician voids the product warranty Packaging and return procedure For equipment to be serviced by Masimo obtain a Return Authorization Number and detailed shipping instructions before returning by contacting Masimo Corporation 2852 Kelvin Avenue Irvine CA 92614 USA Phone 949 250 9688 Fax 949 250 9686 Please clean the oximeter according to the above instructions before returning it to Masimo Ensure it is completely dry before packing Package the oximeter securely in the original shipping container and packaging materials Enclose the following items 1 A letter describing in detail the problems experienced with the oximeter Please reference the Return Authorization Number obtained from Masimo 2 Warranty information a copy of the invoice or other applicable documentation 3 Original purchase order number 4 Shipping and billing information for returning the serviced oximeter and invoicing for any charges 5 Personal contact information including name telephone Telex fax number and country to discuss any questions about the repairs 6 A certificate stating the oximeter has been decontaminated of blood borne pathogens Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 3 2002 Masimo Corporation All Rights Reserved 12714 09 02 Status Messages Section 2 Status Messages Message Potential cause Suggeste
18. h 8f Go to Part 7 Test and final inspection Rad 9 Does the unit pass If no go to the beginning of the troubleshooting guide Zz K OO Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 16 12714 09 02 Typical Signs and Symptoms Section 4 Typical Signs and Symptoms Other abnormal conditions may occur that are not associated with one or the system status messages Problem Potential cause Suggested action s Oximeter does not power on Battery is too low to operate oximeter Battery needs replacement Fuses need replacement Connect oximeter to AC power to operate Leave connected for at least 12 hours before using the oximeter on battery Contact Masimo for service Replace fuses See the Section 2 Maintenance and service The indicator flashes several times when P6 is pressed No other response from oximeter Battery power is too low to operate the oximeter Connect oximeter to AC power to operate Leave connected for at least 12 hours before using the oximeter on battery If condition persists contact Masimo for service Oximeter powers on but display is blank D is not set correctly Press Q until the display is visible If condition persists contact Masimo for service Power cord is connected but the pb ee N indicator is not illumin
19. h consent to assign any rights duties or obligations arising hereunder shall be void 4 Copy Restrictions The software firmware and the accompanying written materials are copyrighted Unauthorized copying of the software including software that has been modified merged or included with other software or other written materials is expressly forbidden You may be held legally responsible for any copyright infringement that is cause or incurred by your failure to abide by the terms of this license Nothing in this license provides any rights beyond those provided by 17 U S C 117 Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 18 2002 Masimo Corporation All Rights Reserved 12714 09 02 Warranty Exclusions and End User License Agreement Ds Use Restriction As the Purchaser you may physically transfer the products from one location to another provided that the software firmware is not copied You may not electronically transfer the software firmware from the products to any other device You may not disclose publish translate release or distribute copies of the software firmware or accompanying written materials to others You may not modify adapt translate reverse engineer decompile disassemble or create derivative works based on the software firmware You may not modify adapt translate or create derivative works based on the written materials without the prior written consent of MASIMO 6 Transfer
20. mo service representative Step Investigation Results Notes Service Kit 4a Unplug the unit from AC 4b Remove the four cap nuts with 12702 Rod Threaded SS 6 thread rods on the rear of the unit 32 with Hex Cap Remove the two standoffs from the RS 232 connector on the rear panel 12308 Stand off Male Female 4 40 Threaded dc Cur Tip the product up slowly towards the rear and slide the rear panel assembly about a third of the way out of the case until restricted by the DC harness New Set rear panel assembly aside Remove the rear hex head button screw from the battery mounting bracket 4d Disconnect the DC harness Cur Remove the rear panel w battery mount assembly from the case 4e Carefully remove front bezel w system PCA out of the case Set the case aside New Remove the front hex head button screw from the battery mounting bracket Carefully remove the mounted battery assembly from the case Set the case aside Af Place the bezel assembly with system PCA and rear panel assembly with mounted battery assembly on a high impedance Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 8 2002 Masimo Corporation All Rights Reserved 12714 09 02 Troubleshooting Guide anti static mat similar to their position inside the case Reconnect the DC harness to the system PCA 4g Inspect the unit and ensure that
21. moves smoothly Documentation If the unit does not pass test and final inspection then go to the beginning of the Rad 9 Service Manual and troubleshoot Maintain a record of all service performed on the unit This will aid in future troubleshooting If available plug the unit into AC power to maintain battery charge while waiting for use Part 8 Product reassembly Step Investigation Results Notes Service Kit 8a Unplug the unit from AC 8b Disconnect the DC harness from the system PCA New Slide mounted battery assembly into case Attach to front and rear battery mounts using hex head button screws Slide the bezel assembly with system PCA into the case Ensure that the notch in the middle vertical wall of the case is to the rear of the unit 8c Cur Slide the rear panel assembly into the case until it is possible to reattach the DC harness to the system PCA Reattach the DC harness 8d Secure the rear panel assembly to the case using the threaded rods with cap nuts into each of the four holes Tighten each rod to 96 in Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 15 2002 Masimo Corporation All Rights Reserved 12714 09 02 Troubleshooting Guide oz using a torque wrench 8e Place the RS 232 standoffs into the holes on either side of the RS 232 connector and tighten each screw to 60 in oz with a torque wrenc
22. nch 1 30 In Lbs Known good Masimo LNOP PCO8 or PC12 sensor cable e Nut Driver 3 16 e Known good Masimo LNOP DCI or disposable sensor Troubleshooting Process Overview The process of troubleshooting is divided into eight sub sections identified for example as PART 1 or PART 2 etc PART 1 External damage analysis PART 2 External functional analysis PART 3 External power system analysis PART 4 Product disassembly PART5 Internal power system analysis PART 6 Internal system PCA MS 3 PCA and LCD module analysis PART7 Product test and inspection PART 8 Product reassembly Each of these sub sections PARTS and steps should be addressed sequentially unless the process specifically states to skip to another PART It is highly recommended to make copies of the troubleshooting guide and document analysis on related sheets A copy of the documented analysis will aid Masimo should Masimo need to be contacted for assistance Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 5 2002 Masimo Corporation All Rights Reserved 12714 09 02 Troubleshooting Guide Troubleshooting Process Detail NOTE Throughout the troubleshooting part of the manual spare parts are listed as a reference for replacement In some instances there are two different part numbers for the same part description Spare part usage is based on the design of the Rad 9 being serviced A serial number configuration specific to the Rad 9
23. nse Agreement WARRANTY Masimo warrants to the initial purchaser that each new pulse oximeter will be free from defects in workmanship or materials for a period of three 3 years from the date of purchase Masimo s sole obligation under this warranty is to repair or replace any product that Masimo deems to be covered under warranty with a repaired or a replacement pulse oximeter To request a replacement under warranty contact the licensed manufacturer or Masimo for a returned goods authorization If the licensed manufacturer or Masimo determines that a product must be replaced under warranty it will be replaced and the cost of shipment covered All other shipping costs shall be the responsibility of the purchaser EXCLUSIONS This warranty does not extend to any product that has been subject to misuse neglect or accident that has been damaged by causes external to the product that has been used in violation of the operating instructions supplied with the product The warranty does not extend to the product that has been connected to an unlicensed instrument system modified accessories or any unit that has been disassembled or reassembled by anyone but an authorized Masimo agent THIS WARRANTY TOGETHER WITH ANY OTHER EXPRESS WRITTEN WARRANTY THAT MAY BE ISSUED BY MASIMO IS THE SOLE AND EXCLUSIVE WARRANTY AS TO MASIMO S PRODUCTS THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY ORAL OR IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLI
24. oximeter to AC power BATTERY insufficient to operate the oximeter SENSOR OFF The sensor is not properly attached to the Attach the sensor to the patient Refer to PATIENT patient the Directions for Use accompanying the sensor SPO2 LIMIT lt 80 The oximeter has been turned on with the SpO2 alarm limit set below 80 Confirm or adjust the alarm limit setting TOO MUCH High levels of external light from Cover the sensor site with dark or opaque AMBIENT LIGHT daylight examination lights infrared heat material lamps etc are detected Select another sensor site more protected from ambient light UNRECOGNIZED The sensor is damaged defective or Use a compatible and functional LNOP SENSOR incompatible sensor SYSTEM FAILURE System failure Refer to Section 3 Troubleshooting guide M XX or Q XX or contact Masimo for service Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 4 12714 09 02 Troubleshooting Guide Section 3 Troubleshooting Guide The following guide is used to determine the required part or assembly needed to service a non functional oximeter It is assumed that the troubleshooter has at least one spare of each part or assembly listed in this manual This will aid in exchanging components during troubleshooting to determine the suspect component Warning Individuals performing service on this
25. red by one or more of the following U S Patents and International Equivalents 5 337 744 5 452 717 5 482 036 5 490 505 5 638 818 5 645 440 5 758 644 5 782 757 Possession or purchase of this device does not convey any express or implied license to use the device which would alone or in combination with this device fall within the scope of one of more of the patents relating to this device Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual Page 2 2002 Masimo Corporation All Rights Reserved 12714 09 02 Preventative Maintenance Section 1 Preventative Maintenance Note The oximeter does not require calibration Cleaning To clean the front panel use a cotton swab moistened with 70 isopropyl alcohol or a 70 isopropyl alcohol wipe To clean the case use a soft cloth dampened with a mild soap and water solution or diluted bleach Do not allow liquids to enter the inside of the oximeter To clean reusable sensors and patient cables refer to the Directions for Use accompanying LNOP Oximetry Sensor and PC Series Patient Cables Repair policy and procedure All service and repairs must be performed by Masimo or a qualified Masimo service technician Masimo will provide circuit diagrams parts lists and descriptions to qualified service personnel upon request Use of Masimo service documentation and replacement parts alone does not qualify a technician Contact Masimo for further information Service per
26. sure the AC input voltage at Y CI Measured voltage 12299 Power Supply cur the AC input connector pins Hot N O 12645 Power Supply new Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 9 12714 09 02 Troubleshooting Guide 5d Measure the AC voltage at the power entry module between the hot and neutral blades Is AC voltage present If yes replace the AC harness and re check Go to PART 7 Product test and inspection If no verify AC is coming through the power cord and visually there is no indication of damage to the power cord If yes replace the power entry module Re check and go to PART 7 Product test and inspection zZ x 0 O Measured voltage 20367 AC harness cur 20408 AC harness new 12298 Power entry module Se Measure the battery voltage at system PCA power connector between batt and batt Is the battery voltage less than 12 00V If no go to step 5j If the battery voltage measures zero Ov then check the in line fuse If open replace in line fuse on DC harness or replace system PCA depending on configuration If the fuse is OK replace the DC harness zZ x OO Measured voltage 12287 In line fuse 20399 System PCA 20368 DC harness w in line fuse cur 20409 DC harness w o in line fuse new Sf M
27. ults Notes Service Kit 6a Plug the unit into AC and turn on Does it turn on If the unit responds test each keypad button and verify that it performs the expected function If not replace the bezel and recheck If after two replacement bezels the unit still does not work then go to step 6g If unit works go to PART 7 Product test and inspection If there is no response from the unit except for the green AC LED replace the bezel If this does not resolve the issue then go to step 6g If unit works go to PART 7 Product test and inspection y O N O 20240 Bezel ass y w o LCD 6b Do the three LEDs illuminate for approximately 3 seconds on power up If this does not resolve the problem go to 6g If yes go to PART 7 Product test and inspection Z lt 0O O 6c Is there an audible response from Y O Masimo SET Rad 9 Pulse Oximeter Service and Maintenance Manual 2002 Masimo Corporation All Rights Reserved Page 11 12714 09 02 Troubleshooting Guide the unit O If no replace the bezel and go to PART 7 Product test and inspection If this does not resolve the problem go to 6g 6d Does the unit turn on but have a O 12651 LCD blue blank display or other display E problem If yes replace the LCD module and recheck If this does not resolve the problem go to 6g
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