Technical Service Bulletin
Contents
1. 1 Observe all appropriate safety and ESD precautions see Preventing Injury and Damage on page 4 2 Unlock and open the Game Main Door 3 Verify that the Hardware Key is installed in the USB Port Figure 11 Figure 11 Hardware Key location on CPU NXT RoHS compliant board Figure 12 shows the Hardware Key installed onto the Non RoHS CPU NXT Board USB Port Figure 12 Hardware Key location on CPU NXT non RoHS compliant board ee ee oe ta ra dtii J 1 a gg ee Technical Service Bulletin Hardware Key Administration WIVES I6 O26885 0l ll of 20 Sept 14 2010 xa Hardware Key Administration 4 See lable 4 for the appropriate procedure to troubleshoot Hardware Key errors Table 4 CPU NXT Hardware Key Error Decision Table If the Possible Solution s Proceed to Hardware Key red light is not lit Verify if the Hardware Key or USB step 5 on page 12 port are faulty Hardware Key red light is lit and the Verify the Hardware Key and the Verifying the Game ID Information for the System Halted screen displays Game Compact Flashcard have the Hardware Key if the System Halted same Game theme ID Screen Displays on page 16 Hardware Key red light is lit and the Verify the Hardware Key and the Obtaining Hardware Key ID Information if Machine Fault screen displays Game Compact Flashcard have the the Machine Fault Screen Displays on same Game theme ID page 18 Power OFF the Game Reseat the Hardware2. i 24 7 CUSTOMER PRODUCT SUPPORT CENTER 1 866 967 4457 WWW WMS COM S _ I6 O26885 01 2010 WMS Gaming Inc Technical Service Bulletin Hardware Key Administration Sept 14 2010 Overview The purpose of this bulletin is to provide troubleshooting information and procedures for Hardware Key enabled themes Figure 1 shows the WMS Stand Alone and Network Hardware Keys Figure 1 Stand Alone Hardware Key left and Network Gaming Hardware Key right Introduction The WMS Hardware Key is a USB device used to provide security for WMS game themes There are two versions of Hardware Keys Stand Alone and Network The Stand Alone Hardware Key is used when the game theme is installed and executed from a Compact Flash Card The Network Hardware Key is used when the game theme is installed and executed by means of the network Hardware Key Hardware Keys are labeled as follows Labels Network Gaming version Network Gaming or Stand Alone version Sxxx or Dxxx where XXX theme number alphanumeric Reference Documentation A Tools Required Affected Equipment Return Material Authorization I6 O26885 0I Overview The following documentation provides reference information for the procedures in this bulletin a Installation Bulletin 76 026890 xx Hardware Key for CPU NXT amp CPU NXT2 a Technical Service Bulletin 76 020293 xx CPU NXT Enclosure Ethernet USB Serial Port Covers Service Manual 16 020832
3. USB port is not working Figure 6 System Halted screen lardware key Server not ready Retrying Comect err th Hardware key Server not ready Retrying 2 dralnter face ClientAdded l Connect err 8 Connected to Hardware Key Server Ingtgr Commit0S OSConp H13 21 OSGroup OSCF groupCount 2 IngMgr Power recovering the following images NVIingList Item name OSCF mp zagk src 1 refCnt 1 state 4 size NUImgList Item name GAMECF mp ganes HinningBid2 src 2 refCnt 1 state 5 size 8 NUIngList Iten nane initrd hd WinningBid2 DD19 H1B2_BETA_66_68 1606 ing mp sganes HinningBid2 src 6 refCnt 1 state 4 size 2648981128 IngMgr ScanHD create vIingList entry for initrd hd WinningBid2 DD19 WIB2_BETA_ 66 68 1686 ing Ing gr VerifyGaneConpatibility OS H13 21 Game H13 21 rc IngMgr Verify check hardware key rights for themeID DD19 hwkeyConfig 2 UShuke yConfig 12 network pid 1649 drnInterface Hand leDraGaneL icensedRequestMsg client 1 msg 2797215458 DD19 IngMgr StopSys Laglge Theme hardware key check failed for DD19 WIB2_BETA_66_6 A 68 1688 network t reason 2 eee SYSTEM HALTED 4838882 d di EERE REEREEEA EEE EEE 1 Observe all appropriate safety and ESD precautions see Preventing Injury and Damage on page 4 2 Note the Reason code highlighted on the System Halted screen Figure 6 A 3 Verify that the correct Game theme is installed See Verifying Hardware Ke
4. ghbed 4 Verify that the white plastic mounting post Figure 9 A on the Hardware Key Adaptor Board points the towards the hard drive Figure 9 B Figure 9 Hardware Key Adaptor E i i TETES ES CTELLLILLE 5 Verify that the Game Theme ID and Hardware Key ID match see Verifying Hardware Key ID and Game Theme Information on page 16 6 Verify that the Hardware Key red light is lit If the light is off either the Hardware key is faulty or the USB port or the adaptor board are not working Technical Service Bulletin Hardware Key Administration WIVES I6 O26885 0l _ O of 20 Sept 14 2010 pe I6 O26885 0l Hardware Key Administration 7 See lable 2 for the appropriate procedure to troubleshoot Hardware Key errors Table 2 CPU NXT2 Hardware Key Error Decision Table If the Possible Solution s Proceed to Hardware Key red light is not lit Verify if the Hardware Key USB step 8 port or Hardware Key Adaptor Board are faulty Hardware Key red light is lit and Verify the Hardware Key ID and Verifying the Game ID Information for the the System Halted screen displays the Game Theme ID match Hardware Key if the System Halted Screen Displays on page 16 Hardware Key red light is lit and Verify the Hardware Key ID and Obtaining Hardware Key ID Information if the the Machine Fault screen displays the Game Theme ID match Machine Fault Screen Displays on page 18 8 Power OFF the Game 9 Reseat the
5. Hardware Key 10 Power On the Game 11 If the Game continues to display the System Halted screen or the Machine Fault screen proceed to step 12 12 Power OFF the Game 13 Reinstall the Hardware Key and the Adaptor Board in the J17 location on the CPU NXT2 board Figure 10 14 Power ON the Game 15 See lable 5 for the appropriate solution if the Game does not boot up Table 3 Hardware Key Error Decision Table If the Possible Solution s Proceed to Game does not boot up and the contact the Customer Product If the Hardware Key is defective or a new correct Hardware Key is installed Support Center see Contact version is needed see Return Material Information on page 20 to report Authorization on page 2 for information Game does not boot up and the the issue concerning the return of the Hardware Key Hardware Key license is correct Game does not boot up and the System Halted screen or the Machine Fault screen displays when the Game boots up Technical Service Bulletin Hardware Key Administration WIVES _ 10 of 20 Sept l4 20l0 Hardware Key Administration Verifying the Hardware Key for a CPU NXT RoHS Compliant Board and Non RoHS Compliant CPU NXT Board Complete the following procedure to verify that the Hardware Key is installed correctly on the CPU NXT RoHS compliant board and the non RoHS compliant CPU NXT board NOTE The CPU NXT enclosure is shown with the Logic Door off for clarity
6. OVO E E A E E A E E T A 1 Contents Modu ION serseri E EA N E E 1 Ha rdwar e K y LAD CIS siirron RE EEE 1 Reference Documentation sccccsceeecnseeeecnaneesnasecnscuscsscusessauscsuacesenseusensanssssaseens 2 POOLS TACO OO ea E E Noscenese aseunerneabuahennsnianeresehd 2 PTO CICO EGUNEN ssssniirinr enr gar E E EE EEA EER 2 Return Material AUtHOriZation ccccccccseccscveccneescnseusenscuscssauscsuaesensusensausessanssens 2 TADIGCOT CONTENTS srsicissrsi rriena EEEE EEE 3 a Preventing Injury and Damage cccccccesseseeeeeeseeeeeeeeeseeenseenseneaeenens 4 PHEVENUAG SNOCK vac snsasissiacinesasawsctoannncceseasant EEEE AEA EAE A NAA EEE EAA EA 4 FOV CTA E o G ERE EA A AE E EAA A EA N EE AEE 4 Replacing Repairing AC Line Cord ccccccccseseeecccsceneceeceseeseeeseesssssaeeseeessssaeseeeeseas 4 Properly Secure and Vent All EQuiDIM nt cccccsseesscceeneeseeeeeeeenneesseesesssaesnseesenes 4 Hardware Key Administration ccccccccceeseeeeseeeseeeeseeenseeenseenseeeneeeeas 5 Hardware Key Error Resolution Decision Flow Chatt cccssecccesseeseeecsneeeessaanees 6 Troubleshooting Hardware Key Boot up ESssrOrs ccccssccccsseseecnseeecanseesaeeessaesessnes 7 Troubleshooting Hardware Key Machine Fault ErrOr ccccsssccsseeeeceesessneseseaes 8 Verifying the Hardware Key Installation ccccssccccsseeeccsneecsseeessaesessseeeessseessaanes 9 Verifying the Hardware Key for a CPU NXT2 Board cccc
7. a wall or secured back to back Slant games must be installed back to back or back against a wall All WMS Upright and Slant cabinets require a minimum of 6 inches 15 cm clearance on both sides and at the rear to allow for proper ventilation Failure to fully secure and vent games may cause injury and equipment damage Technical Service Bulletin Hardware Key Administration WIVES I6 O26885 0l 4 of 2O Sept l4 20I0 Hardware Key Administration Hardware Key Complete the following procedures to troubleshoot errors associated with Hardware Administration Key enabled themes There are two Hardware Key system fault screens the System Halted screen Figure 3 and the Machine Fault screen Figure 4 that display when there are Hardware Key errors The System Halted screen Figure 3 displays and the Game does not boot up for the following reasons Hardware Key is not present Hardware Key is installed incorrectly USB port is not working properly Hardware Key does not match the game theme or has an incorrect license Figure 3 System Halted screen Hardware key Server wot ready Retrying Connect err tH Hardware key Server not ready Retrying dralwterface ClientAddedt i Connect err H Connected to Hardware Key Server Ing gr Commit0S OSComp H13 21 OSGroup OSCF groupCount 2 Ingdgr Power recovering the following images NUIngList Iten name OSCF mp agk src 1 refCnt 1 state 4 size
8. usb Contact the Customer Product Support Center or the International Office with any questions regarding this bulletin Region Contact Phone Fax Email US Canada Customer Product Support Center 866 967 4457 847 785 3780 customersupport wms com International 34 93 594 87 20 34 93 594 87 21 internationalsupport wms com END OF BULLETIN Technical Service Bulletin Hardware Key Administration WIVES ZO of 2O Sept 14 2010
9. xx CPU NXT amp NXT2 Operating System OS Service Manual amp User Guide Service Manual 16 020838 xx Bluebird Slant BBS Video Service Manual 16 020834 xx Bluebird Upright BBU Video Service Manual 16 020835 xx Bluebird Upright BBU Mechanical Reel 3RM a Service Manual 16 020836 xx Bluebird Upright BBU Mechanical Reel 4RM 5RM Service Manual 16 022128 xx Bluebird 2 Mechanical BB2 Mech Mechanical Reel amp Video Gaming Device NOTE The game theme is shipped with the Hardware Key and the Hardware Key Adaptor Board The Hardware Key cannot be ordered separately The following tools are required to complete the procedure in this bulletin ESD wrist strap a 1 4 inch Drive ratchet a 1 4 inch Drive 3 inch extension 5 16 inch socket The following equipment is affected by the information in this bulletin a Bluebird 2 BB2 Bluebird Upright BBU Bluebird Slant BBS Bluebird XD BBxD The Hardware Key must be returned if it is defective or if the game theme is updated and replaced with a new Hardware Key version Package the parts for return and clearly mark the exterior of the packaging with the contents including the game theme name Ship the parts for return to WMS ATTN Part Sales Returns 802 South Northpoint Boulevard Waukegan Illinois 60085 Technical Service Bulletin Hardware Key Administration WIVES 885 0 2 Of 2O Sept l4 20l0 Table of Contents Table of i
10. B NUIngList Iten nane GAMECF np ganes WinningBid2 src 2 refCnt 1 state 5 size NUIngList Iten nane initrdshd HinningBid2 DD19 H1B2_BETA_88_68 1688 ing mp ganes HinningBid2 src 6 refCnt 1 state 4 size 2848981128 7 Inggr ScanHD create vingList entry for initrd hd WinningBid2 DD19 A1B2_BETA_ AA 66 1888 ing IngMgr Ver ifyGaneConpatibility 05 H13 21 Game H13 21 rc 8 IngMor Verify check hardware key rights for theneID DDS hwkeyConfig 2 OShwke yConfig 12 network pid 1649 drnalnterface Hand leDrnGaneL icensedRequestHsg client 1 msg 2797215458 DD19 IngMer StopSys IngMgr Thene hardware key check failed for DD19 HIB2_BETA_88 6 68 1688 network 8 reason 2 copmpeceeeeoceeeoeonenee SYSTEM HALTED 20000 e cece eee eee The Machine Fault screen Figure 4 displays for the following reasons Game theme does not match the current Hardware Key Hardware Key has been removed or tampered with after the boot up sequence Figure 4 Machine Fault screen Machine Fault Press Test Switch to Select Restart Turn Attendant Key to Perform ImgMigrSvc ImoMor Theme hardware key check failed for DD1S WiB2_BETA_00_65 1000 network 0 reason 2 ethO 10 1042115 00 20 0c 24 11b7 ett 255 255 256 255 00 a0 aSSc9f f4 Start Game Technical Service Bulletin Hardware Key Administration I6 O26885 0l Sept l4 20I0 Hardware Key Administration Hardware Key Error Reference Figure 5 to
11. GAMECF DD19 WIB2 BETA _00_ 37 1000 1 inited hd WinningBid2 DD19 WiIB2 BETA _00_37 1000 img DD19 WIB2_ BETA _00_37 1000 Currency Locale United States US Dollar 10000 00 Hardware Manufacturer WMS Gaming Machine ID Bluebird Processor ID 0160936A13000022 Cabinet ID 1 10 Serial ID 012DC43D0A000043 Jurisdiction Part Number SJUR 000005 115 Jurisdiction Name Nevada BIOS Version Development p000000000000000SITP 00002 3000v0 02 01 Temperature 104 degrees fahrenheit DRAM Size 2062584 kB MAC Address 00 20 a5 60 24 06e IP Address 10 2 22 212 Subnet Mask 255 255 255 255 Hardware Key Key 1695234439 __Open DoorM 9 Note the Hardware Key unique serial ID Figure 21 A and the Game theme identification Figure 21 B A Network Gaming Hardware Key displays Network Gaming in the Hardware Key field Technical Service Bulletin Hardware Key Administration WIVES I6 O26885 0l l9 of 20 Sept l4 20I0 j Parts List Contact Information I6 O26885 0I Parts List This section includes part number information accurate as of the Bulletin publication date and is subject to change without notice Part numbers including variables Such as xx or zzz indicate that either multiple versions of an item are available or that the item may be revised Table 8 Part Descriptions Part Numbers Description A 017096 00 03 assy ROHS cpu nxt 512 MB A 017999 03 02 assy cpu nxt2 2gb ram with hard drive 01 020073 00 01 cvr cpu nxt1
12. Key Power On the Game O N OQO A If the Game continues to display the System Halted screen or the Machine Fault screen proceed to step 9 Power OFF the Game 10 Reinstall the Hardware Key in the other USB port on the CPU NXT RoHS or Non RoHS board 11 Power ON the Game 12 See Table 5 for the appropriate solution if the Game does not boot up Table 5 Hardware Key Error Decision Table If the Possible Solution s Proceed to Game does not boot up and the contact the Customer Product If the Hardware Key is defective or a new correct Hardware Key is installed Support Center see Contact version is needed see Return Material Information on page 20 to report Authorization on page 2 for information Game does not boot up and the the issue concerning the return of the Hardware Key Hardware Key license is correct Game does not boot up and the System Halted screen or the Machine Fault screen displays when the Game boots up Technical Service Bulletin Hardware Key Administration WIVES I6 O26885 0l l Ile of 20 Sept 14 2010 s Hardware Key Administration Verifying the Hardware Key for a CPU NXT RoHS Compliant Board and Non RoHS Compliant CPU NXT Board for Jurisdictions with the Protective Cover Perform the following procedure if the CPU NXT RoHS and non RoHS board is ina jurisdiction that requires the Hardware Key Protective Cover be installed 1 Observe all appropriate safety and ESD precautio
13. achine Fault screen displays proceed to the appropriate procedure in Table 1 depending on which CPU is installed in the Game Table 1 Hardware Key Machine Fault Error Decision Table If the Game has a Proceed to CPU NXT2 1 7 rf aa iha Liag en Iai Lara ADILI AIVTNA Danara Varii O TNE Har ra Kav tor a PIJ NX 12 Bogard V ONY OO ICRI AV GIO INOJ IU A WI S 1 7 Faa CPU NXT mpliant CPU NXT or NON ROHS compliant i D CNA CHILINA L NSIT OF ERE IN MAUI PTI NAI Cc I y J d CPU NXT with a protective cover Technical Service Bulletin Hardware Key Administration al I6 026885 01 WIVES 8 of eO Sept I4 2010 Hardware Key Administration Verifying the The following procedures describe how to verify that the Hardware Key is properly installed ag ci Key Verifying the Hardware Key for a CPU NXT2 Board nstallation Complete the following procedure to verify the Hardware Key is installed correctly on the CPU NXT2 Board 1 Observe all appropriate safety and ESD precautions see Preventing Injury and Damage on page 4 2 Unlock and open the Game Main Door and unlock and open the Logic Door 3 Verify that the Hardware Key Adaptor Board A 024263 00 00 Figure 8 A is installed onto J16 on the CPU NXT2 Board next to the Hard Drive Figure 8 B Figure 8 J16 Location of the Hardware Key on the CPU NXT2 Board rr ol amp r QUO LULU a O i Dwn nsufna if jon Aa ae oe am
14. an ESD wrist strap Fasten a resistive type 1 or 10 Meg ESD wrist strap on arm and ensure that it makes good skin contact Figure 2 A Secure the clip end of the wrist strap to a nearby ground point Suggested grounds points are An unpainted or bare exposed metal area of the game cabinet or equipment enclosure Any labeled ESD common ground point Figure 2 Figure 2 ESD wrist strap left and ESD common ground point symbol right Ground equipment when handling ESD sensitive components When accessing printed circuit boards PCBs or components in direct contact with PCBs including ERPROMs CompactFlash Cards and PCB connectors connect the three prong equipment line cord to a properly grounded outlet Then secure the clip end of the ESD wrist strap to an unpainted or bare exposed metal area of the game cabinet or equipment enclosure Replacing Repairing If the AC Line Cord is damaged it must be replaced by the manufacturer WMS its service AC Line Cord agent or similarly qualified persons in order to avoid a hazard Properly Secure and Before performing any service tasks the game and Top Accessory Box if applicable must Vent All Equipment be properly secured as described in the Service Manual All WMS cabinets and associated equipment including Top Accessory Box controllers etc must be properly installed Upright games must be mounted to a stand using four bolts and all stands must be bolted to the floor
15. ccsseecseecsessseeseeeeeees 9 Verifying the Hardware Key for a CPU NXT RoHS Compliant Board and Non RoHS Compliant CPU NXT BOAard u ccssscccccccsssseeeeeeeesaaneseeeeseannneeesesees 11 Verifying the Hardware Key for a CPU NXT RoHS Compliant Board and Non RoHS Compliant CPU NXT Board for Jurisdictions with the Protective OOV a E E ss 13 Verifying Hardware Key ID and Game Theme INfOrMAatiONn cccccseeeeeeeseeeeeees 16 Verifying the Game ID Information for the Hardware Key if the System Halted Screen Displays cccccccseeecccccseseeeseecesesseeeseecssssseeeeeessssaaeseeeesssaaeeeeeeseas 16 Obtaining Hardware Key ID Information if the Machine Fault Screen DID e A R E A EE E E 18 E a E E E A A A E O A 20 a Contact IMIOMIN AION ivesicetcausecnveceacacsaeecauusevierincussanusdewsracosbueeenveuseeweunayel 20 es Sree hte Bulletin Hardware Key Administration WIVES 3 of 20 Sept I4 2010 Preventing Injury and Damage Preventing This section provides guidelines for preventing electrical injury and protecting components Injury and from electrostatic discharge ESD damage Damage Preventing Shock ALWAYS power equipment OFF at the Power Switch Regardless of the type of procedure set all Power Switches to OFF when servicing the game Top Box or other equipment Unplug equipment from the outlet if not handling ESD sensitive components Exercise caution when working around electrical equipment Preventing ESD ALWAYS wear
16. d a 5 16 inch socket to remove the Hardware Key Protective Cover from the CPU Faceplate Figure 14 A Remove the Hardware Key Protective Cover Figure 14 Location of hex nuts securing Hardware Key Protective Cover 6 Reseat the Hardware Key Power ON the Game Check if the red light on the Hardware Key is lit If the red light on the Hardware Key is lit proceed to step 13 If the Game continues to display the System Halted screen or the Machine Fault screen when the Game boots up proceed to step 9 9 Power OFF the Game 10 Reinstall the Hardware Key in the other USB port 11 Power ON the Game 12 Check if the red light on the Hardware Key is lit If the red light on the Hardware Key is lit proceed to step 13 If the Game continues to display the System Halted screen or the Machine Fault screen when the Game boots up proceed to step 16 es Sree hte Bulletin Hardware Key Administration WIVES san 4 of 20 I6 O26885 0l Hardware Key Administration 13 Reinstall the Hardware Key Protective Cover by using a 1 4 inch Drive ratchet with a 1 4 inch Drive 3 inch extension and a 5 16 inch socket to reinstall the two 5 16 inch hex nuts and the screws that were removed in step 5 that secure the Hardware Key Protective Cover to the CPU NXT RoHS compliant Faceplate Figure 15 A and the CPU NXT non RoHS compliant Faceplate Figure 15 B Figure 15 CPU NXT RoHS compliant board top and CPU NXT non RoHS compliant board bottom 14 C
17. e Key Administration 8 From the Administration Menu select Diagnostics Machine Info System Information Figure 17 Figure 17 Diagnostics Machine Information Menu Machine Pending Status Info Main Door Open Setup Menu Entered Diagnostics Out OF Service Open DoorM The System Information screen displays Figure 18 Figure 18 System Information screen Game Part Numbers 1 GAMECF DD1S WIB2 BETA 00_37 1000 1 Jinited hd WinningBid DD19 WIB BETA 00 37 1000 img DD19 WIB BETA 00 _ 37 1000 Currency Locale United States US Dollar 10000 00 ELE a Ms os ss es we E ae ow ee ae sed ee Ee E ee we md Tee ER om E Manufacturer WMS Gaming Machine ID Bluebird Processor ID O160936A13000022 9 Cabinet ID 1 10 Serial ID 012DC43D0A000043 Jurisdiction Part Humber SJUR 000005 17175 Jurisdiction Name Nevada BIOS Version Development PODDDOOOODOD0000SITP 00007 3000V0 02 01 Temperature 104 degrees fahrenheit DRAM Size 2062584 kB Hetwork i MAC Address O0 a0 a5 60 a4 06 IP Address 10 2 22 212 Subnet Mask ese 55 HardWare KG Ysccccccccscccesceescesceeseeesecesseeaeenasseasceeereaseeseeeseceeseeeseeasseasseeeres sees seessceeseseseeasseasseessesseead Key 1695234439 DD15 Open DoorM 9 Note the Hardware Key unique serial ID Figure 21 A and the Game theme identification Figure 21 B A Network Gaming Hardware Key displays Network Gaming in the Hardware Key field Technical Service Bul
18. letin Hardware Key Administration WIVES I6 O26885 0l i I7 of 20 Sept l4 20I0 I6 O26 Hardware Key Administration Obtaining Hardware Key ID Information if the Machine Fault Screen Displays Complete the following procedure to view the Hardware Key identification information on the System Information screen if the Machine Fault screen displays Figure 19 Figure 19 Machine Fault screen Machine Fault Press Test Switch to Select Restart Turn Attendant Key to Perform ImgMorSvc imgMagr Theme hardware key check failed for DD19 WIB2_BETA_00_ 65 1000 network 0 reason 2 ethd 170 104 2185 0020 0 e24 11b7 etht 255 255 255 255 00 a0 a5 5c Sf f4 Start Game 1 Observe all appropriate safety and ESD precautions see Preventing Injury and Damage on page 4 Unlock and open the Game Main Door Power OFF the Game Unlock and open the Logic Door RAM Clear the Game Remove the Game CompactFlash Card N O OF FP Q N Boot up the machine with only the OS CompactFlash Card inserted Technical Service Bulletin Hardware Key Administration WIVES 885 01 18 of 20 Sept l4 20l0 Hardware Key Administration 8 From the Administration Menu select Diagnostics Machine Info System Information Figure 20 Figure 20 Diagnostics Machine Information Menu Machine info History Out Of Service The System Information screen displays Figure 21 Figure 21 System Information screen Game Part Numbers 1
19. lose and lock the Logic Door 15 Power ON the Game 16 See lable 7 for the appropriate solution if the Game does not boot up Table 7 Hardware Key Error Decision Table If the Possible Solution s Proceed to Game does not boot up and the contact the Customer Product If the Hardware Key is defective or a new correct Hardware Key is installed Support Center see Contact version is needed see Return Material Information on page 20 to report Authorization on page 2 for information Game does not boot up and the the issue concerning the return of the Hardware Key Hardware Key license is correct Game does not boot up and the System Halted screen or the Machine Fault screen displays when the Game boots up Technical Service Bulletin Hardware Key Administration WIVES _ I5 of 20 Sept l4 20l0 a Verifying Hardware Key ID and Game Theme Information Hardware Key Administration Complete the following procedure to verify the Hardware Key and Game Theme Identification if the System Halted screen or the Machine Fault screen display Verifying the Game ID Information for the Hardware Key if the System Halted Screen Displays Complete the following procedure to verify the Game Identification information for the Hardware Key if the System Halted screen displays Figure 16 Figure 16 System Halted Screen Hardware key Server nol ready Retrying 1 Lonnect err ti Hardware key Server not ready Retrying drnlnte
20. ns see Preventing Injury and Damage on page 4 2 Unlock and open the Game Main Door Figure 13 A shows the Hardware Key Protective Cover installed on the CPU NXT ROHS compliant board and the Hardware Key Protective Cover installed on the CPU NXT non RoHS Enclosure Figure 13 B Figure 13 CPU NXT RoHS compliant board left and CPU NXT non RoHS compliant board right 3 See lable 6 for the appropriate procedure to troubleshoot Hardware Key errors Table 6 Hardware Key Error Decision Table If the Possible Solution s Proceed to Hardware Key red light is not lit Verify if the Hardware Key or USB step 4 on page 13 port are faulty Hardware Key red light is lit and the Verify the Hardware Key and the Verifying the Game ID Information for the System Halted screen displays Game Compact Flashcard have Hardware Key if the System Halted Screen the same Game theme ID Displays on page 16 Hardware Key red light is lit and the Verify the Hardware Key and the Obtaining Hardware Key ID Information if Machine Fault screen displays Game Compact Flashcard have the Machine Fault Screen Displays on the same Game theme ID page 18 4 Power OFF the Game Technical Service Bulletin Hardware Key Administration I6 O26885 0l WIVES 13 of 20 Sept l4 20l0 Sept l4 20l0 Hardware Key Administration 5 On the inside of the CPU Enclosure use a 1 4 inch Drive ratchet with a 1 4 inch Drive 3 inch extension an
21. rface ClientAdded 1 Comect err A Comected to Hardware Key Server IngMgr Conmnit0S OSComp H13 21 OSGroup USCF groupCount 2 Ing gr Power recovering the following images NUIngList Iten nane OSCF mp zagk src 1 refCnt 1 state 4 size B NUIngList Iten name GAMECF mp ganes HinningBid2 src 2 refCnt 1 state 5 size NUimgList Iten nane initrdhd WinningBid2 DD19 H1B2_BETA_ 8_65 1668 ing mp fganes WinningBid2 src 6 refCnt 1 state 4 size 2648981128 Ingtgr ScanHD create vingList entry for initrd7hd HinningBid2 DD19 WIB2_BETA_ HH_ 68 1608 ing IngMar Yer ifyCaneConpatibility 05 H13 21 Game H13 21 rc 8 i Ingtgr Yerify check hardware key rights for thenelD DD19 hukeyConfig 2 OShwke yConfig 12 network pid 1649 dralnterface Hand leDrnGaneL icensedRequestMsg client 1 msq 2797215458 DD19 IngMgr StopSys IngMgr Thene hardware key check failed for DD1S WIB2_BETA_ 8 6 68 1688 network 8 reason 2 eee SYSTEM HALTED e2eeteeeeeeeeee M Wi A REE 1 Observe all appropriate safety and ESD precautions see Preventing Injury and Damage on page 4 Unlock and open the Game Main Door Power OFF the Game Unlock and open the Logic Door RAM Clear the Game Remove the Game CompactFlash Card Boot up the machine with only the OS CompactFlash Card inserted N O OF FP Q N Technical Service Bulletin Hardware Key Administration WIVES x 16 of 20 I6 O26885 0I Sept l4 20l0 Hardwar
22. troubleshoot Hardware Key errors Resolution Decision Figure 5 Hardware Key Error Resolution Decision Flow Chart Flow Chart The Game does not boot up and the System Halted screen displays Is the Hardware Key present and installed correctly Yes Do the Hardware Key ID and Game Theme ID match The Game boots up and the Machine Fault screen displays See Verifying the Hardware Key Installation on page 8 No See Verifying Hardware Key ID and Game Theme Information on page 13 Yes Is the red light lit on the Hardware Key Install the Hardware Key on the other Yes USB port for CPU NXT or Install the Hardware Key and Adaptor Board on J17 for CPU NXT2 Does the Game boot up successfully Power cycle the Game Contact the Customer Product Support Center to report the issue Technical Service Bulletin Hardware Key Administration WIVES I6 O26885 0l 6 of 2O Sept l4 20I0 s Hardware Key Administration Troubleshooting Perform the following procedure if the Game does not boot up and the System Halted screen Hardware Key displays Boot up Errors The System Halted screen Figure 6 may display for the following reasons Hardware Key installed in the Game may have an incorrect license Hardware Key Game Theme ID and the Game Theme ID do not match Hardware Key has not been installed in the Game or is installed incorrectly Hardware Key is faulty
23. y ID and Game Theme Information on page 16 for step by step instructions 4 lf the correct Game theme is installed and the System Halted screen displays proceed to the appropriate procedure depending on which CPU is installed in the Game Verifying the Hardware Key for a CPU NXT2 Board on page 9 Verifying the Hardware Key for a CPU NXT RoHS Compliant Board and Non RoHS Compliant CPU NXT Board on page 11 a Verifying the Hardware Key for a CPU NXT RoHS Compliant Board and Non RoHS Compliant CPU NXT Board for Jurisdictions with the Protective Cover on page 13 Technical Service Bulletin Hardware Key Administration WIVES I6 O26885 0l 7 Of 20 Sept l4 20I0 Hardware Key Administration Troubleshooting Perform the following procedure if the Machine Fault screen displays the following error Hardware Key message Theme Hardware Key check failed Machine Fault The Machine Fault screen Figure 7 displays an error message after the boot up sequence for Errors the following reasons Game theme does not match the current Hardware Key Hardware Key has been tampered with or swapped Hardware Key has been removed from the Game after the boot up sequence Figure 7 Machine Fault screen 1 Observe all appropriate safety and ESD precautions see Preventing Injury on page 4 2 Note the Reason code highlighted on the Machine Fault screen Figure 7 A 3 If the correct Game theme is installed and the M
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