DesignJet 2000 Series Quick Reference
Contents
1. System Error 010042 0000000X Error data X 0 Faulty Media Sensor Faulty Pinch arm Sensor Faulty Refill Assembly Sensor Faulty Elevator Sensor Faulty Service Station Sensor Faulty Primer Sensor en oP W N Try the following e Make sure that all sensors are connected correctly e If Faulty Service Station or Primer sensors Check replace Service Station Interconnect Cable If Faulty Refill Assembly or Elevator sensors Check replace Refill Interconnect Cable If Faulty Pinch arm sensor Replace Pinch arm Sensor If Faulty Refill Assembly Sensor Replace Refill Assembly If Faulty Elevator Sensor Replace the Elevator Assembly If Faulty Service Station Sensor Replace the Service Station Assembly If Faulty Media Sensor Replace Media Sensor If Faulty Primer Sensor Replace Primer Assembly Replace Electronics Module System Error 010100 Replace Electronics Module System Error 010101 Refer to Error Code 07xxxx System Error 010102 Replace Electronics Module System Error 010110 Test Electronics Module Perform the following Calibrations Carriage Refill Line Sensor Service Station Printhead Alignment Color Calibration Service Accuracy Make sure you have the latest version of the Flash SIMM firmware installed Replace Electronics Module System Error 010111 Press ENTER and re configure the front panel settings2. replace Electronics Module 2 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers System Error 010022 Replace Electronics Module System Error 010023 Check X encoder and optical sensors media pinch wheel refill elevator primer and service station cable path for damage Replace Electronics Module System Error 010025 Replace Electronics Module System Error 010030 Check Refill Service Station Interconnect Cables Replace Refill Interconnect PCA Replace Service Station Assembly Replace Electronics Module System Error 010031 Check replace Trailing Cable Perform Carriage Calibration Replace Carriage Assembly Replace Electronics Module System Error 010032 000000XX Error data XX 1 Electronics Module fan failed 2 Service station fan failed 3 Both fans failed 10 Electronics Module fan is short circuited 20 Service Station fan is short circuited 30 Both fans are short circuited 12 Service Station fan is not running and the Electronics Module fan is short circuited 21 Electronics Module fan is not running and the Service Station fan is short circuited Try the following Check the Service Station fan is connected correctly If both fans fail replace Electronics Module If Service Station fan is faulty check Service Station Interconnect Cable Replace Service Station Assembly Replace Electronics Module System Erro
3. Printer and connect one of the cables and power ON again Once the faulty component is connected it will not allow the Printer to power ON This component should then be replaced Printer has problems with Media Loading Check that the Media Sensor is installed correctly Check if the cable for the Media Sensor is connected correctly Check if the Pincharms are down the Pincharm lever should be up Make sure Line Sensor is installed correctly If necessary replace Line Sensor Replace Media Sensor Perform Electronics Test System Error Codes WARNING Only replace one component at a time and check if the error has gone before replacing another component Using this procedure you will be able to determine exactly which component failed System Error 0000D8 Refer to System Error Code 07xxxx System Error 010020 Reseat replace Flash SIMM Replace Electronics Module System Error 010021 AXXXXXXX NOTE Printer will not function without any RAM SIMMs installed Install a minimum of 4MB memory module If Error Data is higher than A4000000 check RAM SIMMs are original HP supported parts If more than one RAM SIMM is installed remove one of them and power on the printer again If system error reappears reinstall the removed RAM SIMM and remove the other RAM SIMM and then power on the printer again If system error reappears then try replacing both RAM SIMMs with new ones If Error Data is lower than A4000000
4. System Error 020006 Perform Refill Calibration System Error 020010 Switch the printer OFF and ON again and check if the error code disappears If the error code disappears do NOT try to troubleshoot any further Check that the Encoder Strip is NOT damaged or dirty If necessary clean the encoder strip or if damaged replace the Encoder Strip Clean and lubricate the slider rods Replace Y axis Motor Assembly Replace Tensioner Holder Assembly with spring Replace Y axis belt Replace Carriage Assembly System Error 020011 Refer to Error Code 020010 6 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers System Error 040xxx Press ENTER and switch the printer OFF Make sure the MIO card is installed correctly and switch the printer ON again If this error code continues to appear then replace the MIO Card If the system error continues to appear after replacing the MIO card replace Electronics Module System Error 040601 Install latest version of the MIO Card System Error 050000 Clean Mark Encoder Check Line Sensor is installed connected correctly Perform Service Accuracy Calibration Replace lens cover which is installed on the line sensor Replace Line Sensor Assembly Replace Trailing Cable Replace Carriage Assembly Replace Electronics Module System Error 060000 Close the Window if it is open Move the printer to a location with less light The Printer MUST b
5. TO SET THE CORRECT FONT TYPE If you have not installed a new Electronics Module current font type will be displayed If you have installed a new Electronics Module Character Set New will be displayed Press Up Arrow key to set new type font The message Choose Character Set will be displayed on the front panel Use Up and Down Arrow keys to select font type required and then press Enter The first time a PostScript print is sent to the printer the other font types will be deleted and cannot be recovered IF YOU DO NOT SELECT ANY FONT SET THE ROMAN FONT WILL BE SELECTED BY DEFAULT WHEN A POSTSCRIPT FILE IS SENT HP DesignJet 2500CP and 2000CP Printers Quick Reference Service Manual 15
6. damaged Replace the Carriage Assembly When you insert each Printhead the values should change only for that Printhead If the values of other Printheads also change then the problem is the Printhead itself and not the actual Printer In this case you must replace the complete Ink Delivery System of the color that failed 3 Ifyou continue getting the original value the value that was displayed before the Printhead was first removed then you must replace the complete Ink Delivery System of the color that failed and try the test again 4 Asa last resort replace Carriage Assembly D15 Clean Roller Purpose To rotate the Drive Roller when it requires cleaning HP DesignJet 2500CP and 2000CP Printers Quick Reference Service Manual 11 D16 Erase EEROM Purpose To clear the EEROM If D1600 OK EEROM erased correctly If D1601 Fail Replace Electronics Module D17 Reset Counters Purpose To reset the internal counters If D1700 OK Counters reset correctly If D1701 Fail Replace Electronics Module D19 Hard Disk Drive Revision Purpose To show the revision of the internal Hard Disk Drive Calibrations Entering the Service Calibrations Menu System 1 Hold the UP and ENTER keys down and switch printer ON from the power switch on the back of the printer Wait until Status Initializing is displayed before releasing keys 2 Once Status Ready is displayed
7. 0CP Printers Quick Reference Service Manual 1 Media continuously crashes Check if the media loaded is HP approved If the media is not HP approved advise the customer to use HP media and check to see ifthe problem is now solved Perform the Refill Calibration and try to load the media again Replace the Overdrive Assembly Remove the Drive Roller and install in the correct position Switch Power Off Check Printhead Path message appears when the Printer is about to cut or is cutting Check the media path and clear it if necessary Perform the Cutter Test Replace the Cutter Assembly Replace the Overdrive Assembly Lens Maintenance message appears on the Front Panel The lens cover which is installed on the line sensor is dirty Clean the Mark Encoder on the Driver Roller Replace the lens cover Users Guide Chapter 10 Lens Maintenance Printer does not Power ON Check that the power cord is connected correctly Check that the Flash SIMM is installed correctly in the correct slot the first slot from the left at the back of the Printer Try to disconnect all the cables apart from the Front Panel Cable from the Electronics Module and then try to power ON the Printer again If nothing appears on the front panel display then replace the Electronics Module If the Printer does Power On with the cables disconnected then the problem must be with another component of the Printer To find the faulty component power OFF the
8. Faulty Elevator Stepper Motor Replace Elevator Assembly If Faulty Refill Stepper Motor Replace Refill Assembly If Faulty Primer Stepper Motor Replace Primer Assembly If Faulty Service Station Stepper Motors Replace Service Station Assembly If Faulty Bail Stepper Motor Replace Bail Stepper Motor Assembly Replace Electronics Module System Error 010036 Switch the Printer OFF from the back and then disconnect the Trailing Cable from the Electronics Module Switch the Printer ON and see if the Error Code now changes to 010037 If the error code remains as 010036 replace the Electronics Module If the Error Code changes to 010037 then refer to that error code System Error 010036 00000800 Problem with the Y axis or ANY Stepper Motor System Error 010036 00001000 Problem with the X axis or ANY Stepper Motor System Error 010037 Check replace Trailing Cable Replace Carriage Assembly Replace Electronics Module System Error 010038 Refer to error code 010037 System Error 010039 Check replace Trailing Cable Replace Carriage Assembly System Error 010040 Refer to error code 010037 4 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers System Error 010041 Switch the Printer OFF and ON again During initialization another error code will appear Refer to the relevant error code for further information
9. If possible enter Service Mode and clear the EEROM If error code continues replace Electronics Module System Error 010120 If Error Code appeared during normal operation and not during initialization then problem can be solved by switching the printer OFF and ON again Enter in Service Mode During initialization Error Code 010110 appears Refer to that error code for further information System Error 010121 Switch the printer OFF and ON again If Error Code reappears replace Electronics Module HP DesignJet 2500CP and 2000CP Printers Quick Reference Service Manual 5 System Error 020000 Check the Service Station Interconnect Cable Check cables for the Primer Stepper Motor and Sensor Check that the air tubes that are connected between the primer assembly and the service station are in the correct position and are not squeezed together Check that the Primer Stepper Motor is NOT shorted Replace Service Station interconnect cable Replace Primer Assembly Replace Service Station Assembly Replace Electronics Module System Error 020001 Check if the ink cartridges are installed correctly on the Elevator and that there are no obstacles in the way Check replace the Refill Interconnect Cable Check cables for the Elevator Stepper Motor and Sensor Check that the Elevator Stepper Motor is NOT shorted Replace Refill Interconnect PCA Replace Elevator Assembly Replace Electronics Module System Err
10. LA BR Quick Reference __ HP DesignJet 2500CP Service Manual HP DesignJet 2000CP Printers ENGLISH Copyright Hewlett Packard Company 1997 This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated into another language without the prior written consent of Hewlett Packard Company First edition November 1997 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material WARNING The procedures described in this manual are to be performed by HP qualified service personnel only Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions Ensure that the ac power outlet mains has a protective earth ground terminal Disconnect the Printer from the power source prior to performing any maintenance Prevent water or other liquids from running onto electrical components or circuits or through openings in the
11. Module Replace Front Panel Assembly HP DesignJet 2500CP and 2000CP Printers Quick Reference Service Manual 9 D08 Sensors Purpose Test Window Right and Left Door Refill Valve Standby Button Media and Pincharm Sensors If D0800 OK Test Passed If D0801 Fail Check that the Window Sensor is seated correctly Check replace Window Sensor cable If D0802 Fail Check that the Right Door Sensor is seated correctly Check replace the Right Door Sensor If D0803 Fail Check that the Left Door Sensor is seated correctly Check replace the Left Door Sensor If D0804 Fail D0805 Fail D0806 Fail or D0807 Fail Check the Refill Valve Sensor cable Check the Refill interconnect cable Replace the Refill Assembly If D0808 Fail Check Standby Button Sensor cable Replace Standby Button Assembly If D0809 Fail Check Media Sensor cable Replace the Media Sensor Assembly If D0810 Fail Check Pincharm Sensor cable Replace the Pincharm Sensor Assembly D09 MIO Presence Purpose Test the presence of MIO Card and the communication between MIO Card and Main PCA If D0900 OK Test Passed If D0901 Fail Reseat replace MIO card D10 Cutter Purpose Test Cutter Assembly If carriage picks up the Cutter Assembly and runs it along the length of the printer twice test has passed If the carriage does not pick up the Cutter Assemb
12. Power Cable is correctly connected Replace Hard Disk data cable If Error Code continues replace Hard Disk If D0105 Fail Check if Line Sensor is installed connected correctly Check replace Trailing Cable Replace Carriage Assembly If D0106 Fail Remove Printheads and clean flex contacts on Carriage Assembly and Printheads Reseat Printheads and try test again Perform the Printhead Continuity test Replace the complete Ink Delivery System of each color one by one performing this test each time Check replace Trailing Cable Replace Carriage Assembly D02 Line Sensor Purpose Test the Line Sensor REPLACE THE LENS COVER BEFORE YOU PERFORM THIS TEST IN ORDER TO PREVENT ANY AEROSOL PROBLEMS If Green OK V Blue OK V Test Passed If Green Fail V Blue Fail V Replace the lens cover on the Line Sensor Make sure that the Mark Encoder on the Driver Roller is clean Perform the Electronics test Check if the Media used is suitable for the printer Check if the Line Sensor is installed connected correctly Replace Line Sensor 8 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers D03 Carriage Axis Y axis Purpose Test components of the Carriage Axis If D0300 OK Test Passed If D0301 Fail D0302 Fail or D0303 Fail Apply lubricant to the slider rods Replace Encoder Strip Replace Y axis Motor Assembly If D0304 Fa
13. bly When the Carriage Assembly Refill Assembly or the Electronics Assembly is ordered a Refill Calibration Tool a special Carriage height gauge and an Instructions flyer will be included You must follow the instructions in the flyer in order to correctly calibrate the Refill Assembly and to make sure that the Carriage is at the correct height C03 Line Sensor Purpose Calibrate the intensity of the line sensor in the carriage PCA Load white media before performing this calibration WINDOW MUST CLOSED BEFORE YOU PERFORM THIS CALIBRATION REPLACE THE LENS COVER BEFORE YOU PERFORM THIS CALIBRATION IN ORDER TO PREVENT ANY AEROSOL PROBLEMS If C0300 Done Calibration done C04 Service Station THIS CALIBRATION IS NO LONGER VALID AND SHOULD NEVER BE PERFORMED C05 Printheads Alignment Purpose To test and if necessary correct the misalignment between the printheads WINDOW MUST CLOSED BEFORE YOU PERFORM THIS CALIBRATION If C0500 Done Calibration done If C0501 Fail If the calibration pattern is bad try recovering printheads using the front panel menu and try the calibration again If the calibration pattern is bad again then replace the complete Ink Delivery System of the color that is bad Perform Electronics Test Perform Line Sensor Test HP DesignJet 2500CP and 2000CP Printers Quick Reference Service Manual 13 C06 Printheads Check Purpose Check that the Nozzles of the Prin
14. e kept away from direct intense sunlight or a spotlight Replace the Line Sensor Assembly Replace the Trailing Cable Replace the Carriage Assembly Replace the Electronics Module System Error 060100 Calibrate Line Sensor Clear EEROM and perform all calibrations again Replace Electronics Module and perform all calibrations System Error 060200 Incompatible Firmware and Carriage PCA Upgrade Firmware System Error 060300 Incompatible Firmware and Line Sensor Upgrade Firmware System Error 060400 Incompatible Carriage PCA and Line Sensor Replace Line Sensor Calibrate Line Sensor System Error 060500 Calibrate Line Sensor System Error 07xxxx Firmware Error Make sure you have the latest version of the Flash SIMM firmware installed or upgrade the firmware revision of the Flash SIMM If the error code remains after installing the latest Flash SIMM then report the error to the HP Response Center or the nearest HP Support Office stating the following information e Model and Serial Number of the printer the complete error number e service print Utilities Service Tests e plot file where the error has occurred e additional comments about the usage the setting etc HP DesignJet 2500CP only System Error 08xxxx PostScript Error Refer to Error Code 07xxxx System Error 080001 Hard Disk Drive installed without PostScript HP DesignJet 2500CP and 2000CP Pri
15. enclosure Product Support Barcelona Division Hewlett Packard Espa ola S A Avda Graells 501 08190 Sant Cugat del Vall s Spain Troubleshooting Which Firmware relates to which Ink system A 01 XX This firmware revision means that the Printer can only use Imaging Inks A 02 XX This firmware revision means that the Printer can use both the Imaging Inks and the new UV Durable Inks Use the Latest Firmware PostScript Revision Always check which firmware revision the printer is using Utilities Statistics Code Rev and if necessary update it Also check the PostScript revision Utilities Statistics PostScript Rev and if necessary update it Install the Firmware SIMM and PostScript SIMM in the correct slots Remember that the Firmware SIMM including the firmware code for the imaging and UV Durable Inks must installed in the first slot from the left The PostScript SIMM must be installed in the second slot from the left Perform a Service Test on the Failed Component Assembly Always perform a Service Test on the component assembly that you are about to replace just to make sure that is the component assembly that has failed If the test on that component assembly passes do NOT replace it Solving Image Quality Problems Whenever an Image Quality problem appears print the Image Quality Print to help diagnose the problem The Image Quality Print will help you differentiate between possible IDS Print
16. er media errors and other problems such as incorrect front panel selection driver or RIP configuration or mechanical problems For information on solving Image Quality problems Users Guide Line Sensor has Problems Detecting Media Clean the drive roller Replace the lens cover Users Guide Chapter 10 Lens Maintenance Perform the Line Sensor calibration Reinstall or if necessary replace the Line Sensor Carriage is Noisy Clean and apply lubricant to the Carriage slider rods Perform Carriage Axis Test Service Station is Noisy Clean and apply lubricant to the Service Station slider rod Perform Service Station Test Printer continuously rejects Printheads Clean Printhead and Carriage flex contacts Remove all Printheads from the Carriage and try installing just the rejected Printhead If the Printhead is still rejected then replace the Printhead with a new one If the new Printhead is not rejected then check one by one if the other Printheads are also rejected Perform the Printhead Continuity Test Perform the Electronics Test Replace the Trailing Cable Replace the Carriage Assembly Bail Assembly does not lower all the way Check that there are no obstructions in the way of the Bail Assembly Perform the Bail Test Cover Sensors aren t Working Check if the faulty sensor is installed correctly Check if the cable for the faulty sensor is connected correctly Replace the faulty Sensor HP DesignJet 2500CP and 200
17. ia in the front panel If C0800 Done Calibration done If C0801 Fail If the calibration pattern is bad try recovering printheads using the front panel menu and try the calibration again If the calibration pattern is bad again then replace the complete Ink Delivery System of the color that is bad If the calibration pattern is good replace Line Sensor Perform Electronics Test Perform Line Sensor Test 14 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers C09 Maintenance Purpose To read and if necessary adjust the preventive maintenance counter which counts the number of swaths This Calibration must be used to reset the Maintenance counter to ZERO after the Preventive Maintenance Kit has been installed in order to disable the Maintenance Advised message on the front panel Note down the Swaths Counter before replacing the Electronics Module Adjust the Swaths Counter after replacing the Electronics Module Use the following keys to adjust the swaths counter e Up Arrow Increase the Counter Digit e Down Arrow Decrease the Counter Digit e Enter Select the Next digit C10 Font Type Set Only available in HP DesignJet 2500CP printer Purpose To check and if necessary select a Font type only possible when the printer detects that anew Hard Disk has been installed YOU MUST PERFORM THIS CALIBRATION WHEN YOU INSTALL A NEW ELECTRONICS MODULE IN ORDER
18. il Replace encoder strip D04 Media Axis X axis Purpose Test the components of the Media Axis If D0400 OK Test Passed If D0401 Fail D0402 Fail or D0403 Fail Replace the X axis Assembly If D0404 Fail Clean Mark Encoder Check Line Sensor is installed correctly Perform Service Accuracy Calibration Replace lens cover installed on line sensor Replace Line Sensor Assembly Replace Trailing Cable Replace Carriage Assembly Replace Electronics Module D05 Service Station Purpose Test the Service Station including Primer Assembly If D0500 OK Test Passed If D0501 Fail Replace the Primer Assembly If D0502 Fail Check if Service Station flag is installed correctly Check Service Station interconnect cable Replace Service Station Assembly D06 Refill Purpose Test Refill Assembly and Elevator Assembly If D0600 OK Test Passed If D0601 Fail Check Refill interconnect cable Replace Refill Assembly If D0602 Fail Replace Elevator Assembly D07 Front Panel Purpose Test the front panel keys If required key is not pressed within 10 seconds D0701 Fail is displayed If all the keys are pressed and the test passes D0700 OK is displayed If any of the keys are pressed but not recognized then D0701 Fail is displayed after 10 seconds Check that the Front Panel Assembly cable is connected to the Electronics
19. k if the Media used is suitable for the printer Check if the Line Sensor is installed connected correctly Replace the Line Sensor D13 Printhead ID Purpose Check the default settings of the printheads ID 200000 is for inks for imaging and ID 220000 is for UV Durable Inks This test is for information only which might be requested in the event of an escalation D14 Printhead Continuity Purpose Check the primitives and address maps of the printheads The values shown for all Printheads should be 0 If a different value is shown then that Printhead has a continuity problem Try the following 1 DO NOT replace any parts This will cause extra problems Remove the Printheads and clean the flex contacts on the Carriage and the Printheads Reseat the Printheads and try the test again 2 Even if one of the Printheads failed the Printhead Continuity test you must remove all the Printheads from the Carriage and try installing them one by one Before installing each Printhead check the continuity of all four Printheads The front panel should display a Sffff 3fff result for each Printhead that is not inserted and the original values the value that was displayed before the Printhead was removed for the Printheads when they are inserted If you get a value that is different than 3ffff 3fff when the Printheads are removed then you must perform step 1 again If you get the same results after repeating step 1 then the carriage is
20. ly test has failed Check if the Cutter has been disabled through the front panel Device Setup Cutter Perform Carriage test Replace Cutter Assembly D11 Bail Purpose Test the Bail Assembly If Bail Assembly is raised test has passed If Bail Assembly is NOT raised test has failed Replace Bail stepper motor Replace Bail assembly 10 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers D12 Image Quality Purpose Test the image quality attributes of the printer If after aligning the Printheads Bad Printhead Alignment is displayed Try recovering the printheads using the front panel menu Check the alignment pattern to check if any of the colors are printed badly If a color is printing badly then replace the complete Ink Delivery System of the color that is bad Perform the Line Sensor calibration Replace the lens cover Users Guide Chapter 10 Lens Maintenance Check if the Line Sensor is installed connected correctly Perform the Line Sensor Test Perform the Electronics Test If the values of the Printheads are between 1 0 and 1 0 for any of the Printheads then the test has passed If the values of the Printheads are NOT between 1 0 and 1 0 for any of the Printheads then the test has failed Perform the Printhead Alignment Calibration Perform the Line Sensor calibration Replace the lens cover Users Guide Chapter 10 Lens Maintenance Perform the Electronics test Chec
21. nters Quick Reference Service Manual 7 HP DesignJet 2500CP only System Error 09xxxx Hard Disk Drive Error Switch the printer OFF and ON again If Error Code reappears check that the Hard Disk data cable is correctly connected at both ends Also check that the Hard Disk Power Cable is correctly connected Replace Hard Disk data cable If Error Code continues to appear replace Hard Disk System Error 090004 PostScript installed without Hard Disk Drive Service Tests Entering the Service Tests Diagnostics Menu System 1 Hold the UP and ENTER keys down and switch printer ON from the power switch on the back of the printer Wait until Status Initializing is displayed before releasing keys 2 Once Status Ready is displayed scroll to Utilities Service Tests Diagnostics and press Enter button Use Arrow buttons to scroll through test selections and press Enter button to begin a specific test WARNING Only replace one component at a time and check if the error has gone before replacing another component Using this procedure you will be able to determine exactly which component failed D01 Electronics Purpose Test Electronics Module Hard Disk Line Sensor only presence Trailing Cable and Carriage Assembly does not test the MIO Card If D0100 OK Test Passed If D0101 Fail D0102 Fail or D0103 Fail Replace Electronics Module If D0104 Fail Check Hard Disk
22. or 020002 Check replace Refill Interconnect Cable Check Refill Stepper Motor and Sensor cables Check that the Refill stepper motor is NOT shorted Replace Refill Interconnect PCA Replace Refill Assembly Replace Electronics Module System Error 020003 Perform the Refill Calibration Check for obstacles in the Refill path Check replace Refill Interconnect Cable Check the cables for the Refill Stepper Motor and Sensor Check that the Refill stepper motor is NOT shorted Replace Refill Interconnect PCA Replace Refill Assembly Replace Electronics Module System Error 020004 Perform the Service Station Calibration Check that the Service Station flag is installed correctly Check that the Service Station nut is installed correctly The nut is located on the front side of the Service Station just below the Printhead Cleaner holder Check replace the Service Station Interconnect Cable Check cables for the Service Station components Check that the Service Station stepper motors are NOT shorted Replace Service Station Assembly Replace Electronics Module System Error 020005 Check if the ink cartridges are installed correctly on the Elevator and that there are no obstacles in the way Check replace Refill Interconnect Cable Check cables for the Elevator Stepper Motor and Sensor Check that the Elevator stepper motor is NOT shorted Replace Refill Interconnect PCA Replace Elevator Assembly Replace Electronics Module
23. r 010033 Replace Electronics Module System Error 010034 000X0000 Error data 00010000 X axis Motor Failed 00020000 Y axis Motor Failed 00030000 Both DC Motors Failed Try the following e Check that both DC Motors are connected correctly e If Faulty Y axis motor e Check Refill Interconnect Cable Replace Refill Interconnect PCA Replace Y axis Motor Assembly If Faulty X axis Motor Replace X axis Motor Assembly If both DC Motors fail replace Electronics Module HP DesignJet 2500CP and 2000CP Printers Quick Reference Service Manual 3 System Error 010035 OXABCDEF Error data OXABCDEF If the value of each letter is 0 then the component is OK If the value of each letter is 1 then the component has failed Electronics signal failed ignore other values Elevator Stepper Motor Failed Refill Stepper Motor Failed Primer Stepper Motor Failed Service station Z axis Stepper Motor Failed Service station X axis Stepper Motor Failed Bail Stepper Motor Failed Try the following IfX 1then replace the Electronics Module Check the Interconnect Cables Check the failed Stepper Motor is connected correctly If Bail Elevator or the Refill Stepper Motors are faulty then e Replace Refill interconnect cable Replace Refill interconnect PCA Jaga If Faulty Primer or Service Station Stepper Motors Replace Service Station Interconnect cable If
24. scroll to Utilities Service Tests Calibrations and press Enter button Use Arrow buttons to scroll through selections and press Enter button to begin a specific calibration Calibrations To Be Done When Required C01 C02 C03 C04 C05 C06 C07 C08 Electronics Module is replaced Yes Yes Yes No Yes Yes Yes Yes Carriage is disassembled or replaced Yes Yes Yes No Yes Yes Yes Yes Refill Assembly is disassembled or replaced No Yes No No Yes No Yes No Line Sensor is disassembled or replaced No No Yes No Yes Yes Yes Yes Service station is disassembled or replaced No No No No No No No No X axis Assembly is disassembled or replaced No No No No No No No Yes Drive Roller is disassembled or replaced No No No No No No No Yes Banding Problem No No Yes No Yes Yes No Yes Edge Detect Problem No No Yes No No No No No Misalignment between Colors No No Yes No Yes Yes No Yes Color Accuracy Problem No No Yes No No No Yes No Nozzles Out or Misdirected No No No No No Yes No No 12 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers C01 Carriage Purpose Calibrate the temperature from which the printhead has to be warmed THIS CALIBRATION MUST BE DONE WITH THE PRINTHEADS INSTALLED If C0100 OK Calibration done If CO1xx Fail Perform Electronics test C02 Refill Purpose To ensure the correct position of the carriage assembly in respect to the refill assem
25. theads are functioning correctly WINDOW MUST CLOSED BEFORE YOU PERFORM THIS CALIBRATION If C0600 Done Calibration done If C06xx Fail If the calibration pattern is bad try recovering printheads using the front panel menu and try the calibration again If the calibration pattern is bad again then replace the complete Ink Delivery System of the color that is bad If the calibration pattern is good replace Line Sensor Perform Electronics Test Perform Line Sensor Test C07 Color Calib Only available in the HP DesignJet 2500CP printer Purpose To determine the correction function to be applied in PostScript in order to match the color reproduction of a nominal Printer This Calibration is necessary to improve color consistency between different prints and different Printers WINDOW MUST CLOSED BEFORE YOU PERFORM THIS CALIBRATION If C0700 Done Calibration done If C0701 Fail If the calibration pattern is bad try recovering printheads using the front panel menu and try the calibration again If the calibration pattern is bad again then replace the complete Ink Delivery System of the color that is bad Perform Electronics Test Perform Line Sensor Test C08 Service Accuracy Purpose Calibrate the nominal advance of the media WINDOW MUST CLOSED BEFORE YOU PERFORM THIS CALIBRATION You must use HP Matte film to perform this calibration even if it is not supported You can select it as any med
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