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1. Product CPU Display Hard Standard Full CD DVD Mini PCI Battery OS Drive SDRAM featured PCA F3941H Pentium III 1 06 GHz 15 0 in TFT XGA 20 GB 2x128 MB Yes Combo Modem LAN 9Li lon XP F3942H Pentium III 1 06 GHz 15 0 in TFT SXGA 30 GB 2x256 MB Yes Combo Modem LAN 9Li lon XP F4310H Celeron 933 MHz 14 1 in TFT XGA 10 GB 256 MB No DVD 8x Modem LAN 9 Li lon XP F4109AV BTCO BTCO BTCO BTCO Yes BTCO Modem LAN BTCO_ XP F4199AV BTCO BTCO BTCO BTCO No BTCO Modem LAN BTCO_ XP F4255AV 9 BTCO BTCO BTCO BTCO Yes BTCO Modem LAN BTCO XP F4256AV BTCO 15 0 in TFT SXGA BTCO BTCO Yes BTCO Modem LAN BTCO_ XP F4257AV BTCO 15 0 in TFT SXGA BTCO BTCO Yes BTCO Modem LAN BTCO_ XP F3889H 7 Celeron 933 MHz 14 1 in TFT XGA 10GB 2x128 MB No CD Modem NiMH XP F3963H 97 Celeron 866 MHz 14 1 in TFT XGA 10GB 128 MB No CD Modem NiMH XP F3962H 97 Celeron 866 MHz 14 1 in TFT XGA 20 GB 2x128 MB No DVD 8x Modem NiMH XP F3957H 7 Celeron 933 MHz 14 1 in TFT XGA 20 GB 128 MB Yes Combo Modem LAN 9 Li lon XP F3958H 9 Celeron 933 MHz 14 1 in TFT XGA 20 GB 256 MB Yes Combo Modem LAN 9 Li lon XP F3959H 9 Pentium Ill 933 MHz 14 1 in TFT XGA 20 GB 256 MB Yes Combo Modem LAN 9Li lon XP F3964H 7 Celeron 933 MHz 15 0 in TFT XGA 20 GB 256 MB Yes Combo Modem LAN 9 Li lon XP F3960H 9 Pentium III 1 06 GHz 15 0 in TFT SXGA 30 GB 256 MB Yes Co
2. System BIOS shadowed System BIOS was copied to shadow RAM UMB upper limit segment address nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks indicating released segments of the BIOS that can be reclaimed by a virtual memory manager Video BIOS shadowed Video BIOS was copied to shadow RAM HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 31 Sycard PCCtest 450 460 CardBus Card Optional The PCCtest 450 and 460 CardBus Cards version 1 05 available from Sycard Technology are the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC Card that works with compatible test software to exercise PCMCIA functions For details see the Sycard Technology Web site http www sycard com The PCCtest product contains these components e PCCtest 450 or 460 revision 1 05 PC Card e PCCtest 450 460 test software disk Software updates are available at the Sycard Technology web site http www sycard com e Configuration headers PC Card 16 bit and CardBus 32 bit that attach to the card In addition you will need this e CardBus extender card such as the Sycard PCCextend 70 to avoid wear on the Sycard PCMCIA connector The Sycard PCCtest 450 and 460 provide the following tests See the Sycard documentation for details about running the tests Table 3 6 Sycard PCCtest Commands PCMCIA PC Card 16 bi
3. HP Notebook Web Site http www hp com notebooks European mirror http www europe hp com notebooks HP Partnership Web http partner americas hp com Restricted to Authorized Resellers only HP Asia Pacific Channel http www hp com au Restricted to DPSP Partners only Support Centre for DPSP Partners HP MCD Web Site http www mcd hp com HP s internal web site for division information America Online Keyword HP Call 800 827 6364 for membership within the US CompuServe GO HP Call 800 524 3388 for membership within the US HP Support Assist CD 800 457 1762 US and Canada 801 431 1587 Outside US and Canada Microsoft Windows manual Information about Windows operating system Microsoft Web http www microsoft com Information and updates for Windows operating systems vi HP Omnibook XE3 Technology Code GF Product Information The Omnibook XE3 series is HP s all in one business notebook computer targeted at small to medium sized businesses It combines affordability value ease of use and quality in a convenient package that integrates easily into any SMB environment It also incorporates several new technologies and an enhanced industrial design for greater ease of use quality and reliability Table 1 1 Omnibook XE3 Series Models
4. 2 38 Troubleshooting and Diagnostics eee e crees ee eere eere eese ene ee en sees ense es ssseessssees J L Tro bleshootiBg eI D HP E E E E E E Coutensauvnavesdceseesesaebendees 3 2 Checking for Customer ADUSS er Re Patet n de tees 3 3 Troubleshooting the Problem 5 t de e ter eire regrets 3 4 Verifying the Repair eoe en Se e e e eve e mde 3 4 Suggestions for Troubleshooting a ener 3 5 Diagnostic Tools 24 nei eee eoe en mei een ere ed 3 23 e DiagTools Diagnostic Program 2 d etie terere rdi treten ee Pres 3 23 Power On Selt Test en Ree ee eg e ea te eee nti 3 29 Sycard PCCtest 450 460 CardBus Card Optional sse 3 32 Desktop and Windows Management Interfaces DMI WMI seen 3 33 BIOS Setup Utility 3 2 rettet orent tete tarde terne 3 34 HP Omnibook XE3 Technology Code GF iii Replaceable Parts aiasisteccssswsiiccciiscustsivin incr Peak ei Ein c Deor Iran eb dei EAE e dE UNS ERR d Pene A Reference Information sscscscscssssssssssssssssssssssssssssssssssssscscscsccsscscscscssscscccccscscsesesese Dn D Password Removal PoliCy eee aa pea eee eer ep e eee Ere 5 1 Hewlett Packard Display Quality Statement essent 5 2 Figures Fig ure T L Top Right View ut ertet tetto rt lads suse pet Pt ued cete tr eoe Ern NTE odes eas 1 4 Figure 1 2 Front VIeW eee de hide reete edi dete ien ete mte dide ctdeolasovbeste
5. Parallel printer doesn t print Make sure printer is on Make sure printer cable is securely attached at both ends Make sure cable or cable adapter is appropriate for printer type Use print troubleshooter in Windows Help Motherboard Cable Motherboard HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 17 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis LAN Network General problems Check cables and Motherboard connections Try connecting computer to another network station if applicable Try connecting cable to another computer or network station If green light next to LAN port does not light LAN cable may not be connected to network or network may be down Check settings in Device Manager If network adapter is disabled enable it If conflict exists try disabling another device Check settings in Control Panel For Windows 98 open Network in Control Panel and make sure correct clients and protocols are installed Use networking troubleshooter in Windows Help Make sure LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 m 330 ft Can t browse Check with network Network administrator to make sure Neighborhood or network supports NetBEUI My Network Places protocol Use Windows Search to locate computer on network Can t log in to If Ne
6. Troubleshooting and Diagnostics Symptom Call Center Suggestions Repair Center Repair Center Likely Causes Comments Floppy drive General problems Make sure floppy drive is installed correctly contacts Check settings in BIOS Setup Motherboard Drive does not write Make sure floppy disk is not Floppy drive to floppy disks write protected Floppy drive or CD DVD drive Particular CD or Check disk for proper DVD not playing insertion dirt or damage properly Clean with soft cloth or replace as needed If CD was created on CD RW drive try using HP certified media Read and write quality may vary for other media Restart the notebook CD DVD drive Make sure the CD DVD drive is inserted properly Cannot read any CD or DVD DVD movie stops playing Movie may be paused Press Play button DVD may be double sided Region Code error DVDs contain embedded regional codes that prevent them from playing outside the region in which they are sold This error occurs when trying to play DVD intended for different region Important most DVD drives allow the region code to be changed only a limited number of times usually no more than four When this limit is reached the last change is hard coded on the DVD drive and is permanent Refer to the DVD player software help for details HP warranty does not cover expense of correcting this situation CD DVD drive Mo
7. sockets e Make sure the tabs along the edges of the case snap shut 2 20 Removal and Replacement HP Omnibook XE3 Technology Code GF Removing the CD Player PCA selected models HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 8 e Keyboard page 2 10 e Display assembly page 2 16 e Top case page 2 19 3 Remove both standoff screws use a 5 mm socket screwdriver and lift the PCA out of the top case CD player PCA standoff Pa SNS TE Figure 2 15 Removing the CD Player PCA HP Omnibook XE3 Technology Code GF Removal and Replacement 2 21 Removing the Hinge Saddle Set HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 8 e Keyboard page 2 10 e Display assembly page 2 16 e Top case page 2 19 3 Remove the two retaining screws from the bottom case Screws M2 5x8 mm 2 Figure 2 16 Removing the Hinge Saddle Retaining Screws 4 Remove the retaining screws from the back of the notebook just below the display hinges 5 Remove both retaining screws from the hinge saddle set 6 Lift the hinge saddle set out of the notebook Y
8. 3 hr system on Low battery warning Suspend resume capability AC adapter DC in jack Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output 60 65 W Keyboard and 87 88 90 key spill proof QWERTY keyboard with 101 102 key emulation Pointing Devices Embedded numeric keypad 12 function Fn keys Touch pad with on off button Left and right click buttons center scroll button NS 87570 keyboard controller Audio System CD player with built in control buttons and status display selected models Two stereo speakers Built in microphone Microphone and headphone jacks HP Omnibook XE3 Technology Code GF Product Information 1 13 Audio ESS Allegro 1988 Integrated AC 97 CODEC HSP modem interface via MC 97 link Support wake up on Ring Modem CODEC ESS 2828 on mini PCI slot Communications LAN Onboard LAN Intel Pro 100 Transmission rate 10 or 100 Mbps based on Auto Negotiation Data standard supports Category 3 10Base T 100Base T and Category 5 100Base TX media coupler Power management supports remote power up using Wake on LAN from S3 suspend WOL technology and Deep power down mode support Modem Data modem standard supports V 90 V 34 V 32bis V 32 V 22bis V 22 V 23 and V 21 Bell 212A and 103 Error correction V 42 LAPM and MNP 2 4 error correction Data compression V 42bis and MNP 5 data compression Fa
9. If the basic test fails you can press F6 and start a Wizard that runs a set of advanced tests for the failed component Then generate a support ticket 8 To exit without running the advanced tests press F4 to view the Support Ticket Press F3 to exit 9 Optional Run the advanced tests Press F2 to open the advanced test screen 10 Select and run the appropriate tests Note that individual tests do not appear if the hardware they test is not detected Press the following keys to run tests Enter Runs the highlighted test F5 or Space Marks unmarks the highlighted test F6 Marks unmarks all tests in the current menu F7 Marks unmarks all tests in all menus F10 Runs all marked tests Press F9 for a list of all function keys If a test fails the error code and description are logged and the error code is displayed temporarily If several errors occur look for patterns that might indicate a common cause See Table 3 3 on page 3 26 for repair suggestions Consider these suggestions in combination with other troubleshooting information 11 Save the Support Ticket Press T to update and display a Support Ticket containing system and test information 12 When you are finished running tests press Esc to exit the advanced tests 13 Optional To save the Support Ticket to a floppy disk press F7 then Alt C 14 Exit Press F3 and then any key to exit and restart the notebook 3 24 Troubleshooting and Diagnostics HP Omnibook
10. PCA CD player F3925 60919 No 4 4 Replaceable Parts HP Omnibook XE3 Technology Code GF Description PCA mini PCI modem Part Number Exchange Part Number User Re pl F3377 60950 Ves w IEEE 1394 28 PCA motherboard XGA full featured F3925 60955 F3925 69055 No w IEEE 1394 28 PCA motherboard SXGA full featured F3925 60956 F3925 69056 No IEEE 1394 28 PCA motherboard SXGA full featured F3925 60958 F3925 69058 No w o IEEE 1394 28 PCA motherboard XGA defeatured w o F3925 60959 F3925 69059 No Saudi Arabia 28 PCA motherboard XGA full featured F3925 60978 F3925 69078 No Wo IEEE 1394 29 PCA switchboard F2111 60941 No 31 Plate CPU support F2111 60966 No 32 Set hinge saddle F2111 60948 No Hinge saddle left F3925 60926 No __ Set thermal pad F2111 60952 No 33 Socket PCMCIA 2 slot F2111 60960 No Table 4 2 Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl 3Com Bluetooth PC Card F2196 80001 Yes AC adapter Ultraslim 60W 19V output 0950 3988 Yes AC adapter Ultraslim 60W 19V output 0950 4207 Yes Adapter auto 72W Europe Only F2297 80001 Yes Hom PS 2 US Keyboard F2291 60902 Yes Module SDRAM 128 MB PC133 SODIMM 1818 8504
11. Power Options F1455A Auto airline AC adapter 75 watt F1781A Ultra Slimline AC adapter 60 watt F2024A B Lilon battery 9 cell F2297A Car adapter Europe only 8120 6312 Replacement power cord 250 Vac 2 5 A Australia New Zealand 8120 6313 Replacement power cord 125 Vac 3 A U S Canada Taiwan Mexico Philippines 8120 6314 Replacement power cord 250 Vac 2 5 A Europe Egypt Israel Saudi Arabia 8120 6316 Replacement power cord 125 Vac 3 A Japan 8120 6317 Replacement power cord 250 Vac 2 5 A South Africa 8120 8367 Replacement power cord 250 Vac 2 5 A Argentina 8120 8373 Replacement power cord 250 Vac 2 5 A People s Republic of China 8120 8452 Replacement power cord 250 Vac 2 5 A Chile 8120 8699 Replacement power cord 250 Vac 2 5 A UK EPSR Hong Kong Singapore 8121 0702 Replacement power cord 250 Vac 2 5 A India Adapters F1469A PS 2 Y adapter PC Cards F1625A 56 Kbps global modem v 90 PC Card for support only F1626A 10 100 LAN CardBus Ethernet PC Card F1627A 56 Kbps US only modem PC Card for support only P1980A USB Wireless LAN 802 11b PC Card P1981A USB Wireless LAN access point PC Card F1985A USB NIC Ethernet adapter F2135B C Wireless Comm access point PC Card F2136B Wireless Comm PC Card 128 bit F2196A 3Com Bluetooth PC Card Docks F2025B Simple port replicator Security Accessories F1645A Kensington MicroSaver
12. Restart the computer HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 9 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Display Dark display no Make sure notebook is Display cable Set DIP switch on light turned on and warmed up connection motherboard to match label Check power supply SDRAM modules on display see page 2 18 Adjust display brightness CPU module Check cable connection Press Fn F5 several times Display assembly Replace SDRAM modules Make sure SDRAM modules Motherboard Replace CPU module are installed properly Replace display assembly Make sure CPU module is If external monitor displays installed properly no image replace Try external monitor motherboard White display Adjust display brightness Display assembly Switchboard PCA Erratic display Display cable Check the display cable connection connection Display assembly Motherboard Bright or missing See quality statement on Display cable Check the display cable pixels or lines page 5 2 connection connection Display assembly See quality statement on page 5 2 customer abuse Vertical crack near Usually caused by Declared to be caused by center of display closing display with customer abuse pencil sized object on keyboard Scratched display Declared to be caused by glass customer abuse Local area of dark Caused by excessive Declared to be caused by
13. F2111 60923 No 10 Keyboard German F2111 60925 No 10 Keyboard Greek F2111 60929 No 10 Keyboard Hebrew F2111 60936 No 10 Keyboard Hungarian F2111 60937 No 10 Keyboard Iceland F2300 60902 No 10 Keyboard International English F2111 60926 No HP Omnibook XE3 Technology Code GF Replaceable Parts 4 3 Description Part Number Exchange User Part Number Repl 10 Keyboard Italian F2111 6098 TN 10 Keyboard Japanese F2111 60935 TN _10 Keyboard Norwegian F2111 60921 TN 10 Keyboard Portuguese F2111 609833 TN 10 Keyboard Russian F2111 60934 LN 10 Keyboard Spanish F2111 6099 TN 10 Keyboard Swedish F2111 60924 TN 10 Keyboard Swiss F2111 60922 No 10 Keyboard Turkish F2111 6097 No 10 Keyboard U K English F2111 60916 No 10 Keyboard U S English F2111 60915 m Kit base labels XE3 includes rating label pee ne safety label business card holder barcode overlay Kit cables includes modem cable LAN cable F3925 60945 No audio cable and headphone PCA 11 PCA headphone see above kit __ Kit covers F3925 60920 No 12 Cover SDRAM primary see above kit No 13 Cover mini PCI see above kit No 14 Doors docking with springs see above kit No 15 Doors PCMCIA
14. full featured Cover keyboard w o RF Display 13 3 in TFT Display 14 1 in TFT Display 15 in TFT Display 15 0 in SXGA Drive CD Drive CD RW 8x Drive DVD CD RW Combo Drive DVD Drive floppy disk Drive hard disk 10 GB 9 5 mm Hitachi Drive hard disk 10 GB 9 5 mm Hitachi Drive hard disk 10 GB 9 5 mm IBM DJSA 210 Case bottom full featured modem or F3925 60963 No modem LAN w o IEEE 1394 Case bottom defeatured modem or F3925 60964 No F3925 60924 NO F3925 60925 NO F3925 60915 Ves F3925 60907 F3925 69007 No F3925 609368 NO F3925 60937 NO F3925 609839 NO F3925 609838 NO Te a EIN F1664 60902 F1664 69002 No F2072 60908 F2072 69108 No F1660 60912 F1660 69112 No Drive hard disk 20 GB 9 5 mm Hitachi F2072 60913 F2072 69113 No Drive hard disk 20 GB 9 5 mm IBM Diablo ATA100 F1660 60914 F1660 69114 Drive hard disk 30 GB 9 5 mm F2332 60903 F2332 69003 No Toshiba ATA66 9 Heatsink assembly with fan F3925 60928 No 10 Keyboard Arabic English F2111 60938 No 10 Keyboard Belgian F2111 60930 No 10 Keyboard Chinese F2111 60931 No 10 Keyboard Czech F2111 60928 No 10 Keyboard Danish F2111 60920 No 10 Keyboard French F2111 60917 No 10 Keyboard French Canadian
15. motherboard test 900Fh Replace the switchboard PCA Replace the OAO05h Insert a different CD in the drive and repeat the motherboard test Make sure the CD drive is installed 901Ch Replace the keyboard Replace the properly Replace the CD drive Replace the motherboard motherboard 901Dh Replace the CD player PCA Replace the 0A06h Insert a data CD in the drive and repeat the motherboard test Replace the drive Parallel Port Tests 0A07h Repeat the test Replace the drive 0701h For the external loopback test make sure the 0A08h Insert an audio CD and repeat the test loopback connector is installed and constructed Replace the drive properly For the external or internal loopback OAO9h Repeat the test Replace the drive Hosts epldco th motherboard 0A10h Insert an audio CD and repeat the test 0702h Replace the motherboard OA11h Replace the drive 0704h Replace the motherboard 0A12h Insert a different multisession CD and repeat 0706h the test Replace the drive 0707h Connect the loopback connector SMBUS Tests 0708h Replace the motherboard OEO0h Replace the motherboard 07090 x 0E20h Audio Tests TI CardBus Tests 0801h Check the speaker connection Replace the top 1201h Remove any PCI cards and repeat the test 0804h case Replace the motherboard pe a Te ee ee ee i 1202h Replace the motherboard 0806h If external speakers are being used mak
16. with springs see above kit No 34 Cover SDRAM secondary see above kit No 17 Kit hard disk drive carrier includes bracket F2111 60956 No strap connector mounting screws Kit LCD screw covers includes covers for all F3925 60975 Yes display sizes Kit screws includes all screws needed to F3925 60976 No replace all notebook FRUs 18 Screw M2 5x4 mm see above kit o No 19 Screw M2 5x5 mm see above kit PEN 20 Screw M2 5x8 mm see above kit o No 21 Standoff screw 5 mm see above kit o No 22 Heatsink standoff screw 5 mm seeabovekit fmo 23 CD player PCA standoff screw 5 mm seeabovekit fmo 24 Module CPU Pentium III M 866 MHz Tualatin F3950 60901 F3950 69101 No 24 Module CPU Pentium Ill 933 MHz Tualatin F3257 60904 F3257 69000 No 24 Module CPU Pentium III M 1 06 GHz F3941 60901 F3941 69101 No Tualatin 24 Module CPU Pentium IIl 1 13 GHz Tualatin F3257 60906 F3257 69006 No 24 Module CPU Celeron T 800 MHz Tualatin F3943 60901 F3943 69101 No 24 Module CPU Celeron T 866 MHz Tualatin F3944 60901 F3944 69101 No 24 Module CPU Celeron T 933 MHz Tualatin F3946 60901 F3946 69101 No 25 Module SDRAM 128 MB PC133 SODIMM 1818 8504 Yes 25 Module SDRAM 256 MB PC133 SODIMM 1818 8635 Yes 26
17. CPU may need to be replaced A disabled cache slows system performance considerably 02F0 CPU ID CPU socket number for Multi Processor error 02F4 EISA CMOS not writeable ServerBIOS2 test error Cannot write to EISA CMOS 02F5 DMA Test Failed ServerBIOS2 test error Cannot write to extended DMA Direct Memory Access registers 02F6 Software NMI Failed ServerBIOS2 test error Cannot generate software NMI Non Maskable Interrupt 3 30 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Message Description 02F7 Fail Safe Timer NMI Failed ServerBlOS2 test error Fail Safe Timer takes too long device Address Conflict Address conflict for specified device Allocation Error for device Resolve the resource conflict for the specified device CD ROM Drive CD ROM Drive identified Entering SETUP Starting the BIOS Setup program Failing Bits nnnn The hex number nnnn is a map of the bits at the RAM address that failed the memory test Each 1 in the map indicates a failed bit See errors 230 231 or 232 above for offset address of the failure in System Extended or Shadow memory Fixed Disk n Fixed disk n 0 3 identified Invalid System Configuration Data Problem with NVRAM CMOS data I O device IRQ conflict An I O device has an IRQ conflict PS 2 Mouse Boot Summary Screen A PS 2 mouse is installed nnnn kB Extended RAM Passed
18. Case HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e 5mm hexagonal socket screwdriver When Installing a New Motherboard Before replacing the motherboard you must if possible electronically store the motherboard s serial number and service ID for transfer to the new motherboard 1 Exit Windows and boot to a DOS prompt e For Windows 98 press F8 during reboot and select Command Prompt Only e For Windows 2000 or XP boot from a DOS boot floppy disk 2 Run ESN EXE from one of these sources e Ona factory software installation change to hp drivers hputils and type esn at the prompt or e Copy hp drivers hputils ESN EXE from the Recovery CD then run it on the notebook 3 Save the serial number and service ID 2 32 Removal and Replacement HP Omnibook XE3 Technology Code GF Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Battery page 2 4 SDRAM modules page 2 5 Mini PCI PCA page 2 6 Keyboard cover page 2 8 Keyboard page 2 10 Hard disk drive page 2 12 Display assembly page 2 16 Top case page 2 19 Hinge saddle set page 2 22 Heatsink assembly page 2 24 CPU module page 2 26 Floppy disk drive page 2 29 CD DVD drive page 2 31 3 Remove all four standoff screws from the back of the notebook 4 Remove both retaining screws from the motherboard Nn corner
19. Czech No F2111 60929 Keyboard Greek No F2111 60930 Keyboard Belgian No F2111 60931 Keyboard Chinese No F2111 60933 Keyboard Portuguese No 4 6 Replaceable Parts HP Omnibook XE3 Technology Code GF User Part Exchange Description Number Part Number Repl F2111 60934 Keyboard Russian No F2111 60935 Keyboard Japanese No F2111 60936 Keyboard Hebrew No F2111 60937 Keyboard Hungarian No F2111 60938 Keyboard Arabic English No F2111 60941 PCA switchboard No F2111 60948 Set hinge saddle No F2111 60952 Set thermal pad No F2111 60956 Kit hard disk drive carrier includes bracket strap No connector mounting screws F2111 60960 Socket PCMCIA 2 slot No F2111 60966 Plate CPU support No F2111 60967 _Simple port replicator Yes F2111 60980 F2111 69080 Display 13 3 in TFT No F2196 80001 3Com Bluetooth PC Card Yes F2291 60901 PS 2 2 Button Scrolling Mouse Yes F2291 60902 Horn PS 2 US Keyboard Yes F2291 60903 Polk AMR 50 Speakers Yes F2297 80001 Adapter auto 72W Europe Only Yes F2300 60902 Keyboard Iceland No F2332 60903 F2332 69003 Drive hard disk 30 GB 9 5 mm No Toshiba ATA66 F3257 60904 F3257 69004 Module CPU Pentium III 933 MHz Tualatin No F3257 60906 F3257 69006 Module CPU Pentium III 1 13 GHz Tualatin No F3377 60950 PCA mini PCI modem Yes F3925 60901 Battery Lilon 9 cell Yes
20. Enter to change a setting After you select the options you want press F10 or use the Exit menu to exit BIOS Setup If the settings cause a conflict between devices during reboot the system prompts you to run BIOS Setup again and marks the conflicting settings Table 3 7 BIOS Setup Menus and Parameters Omnibook XE3 Introduced with BIOS version GF M1 01 Windows XP or GF M1 02 Windows 98 and 2000 Autumn 2000 Main Menu Description Default BIOS Revision Shows the current BIOS version Detected automatically UUID number Displays the value of the 16 byte UUID Universally Unique Detected ID as 32 hex characters automatically System Time Sets the time using 24 hour format Values set take effect immediately System Date Sets the date using mm dd yy format Diskette A Sets the floppy drive type Detected and set automatically Internal Hard Disk Sets the hard disk drive type and various drive parameters Detected and set automatically Extended Memory Shows the extended memory size Detected automatically Television Type NTSC or PAL standard NTSC 3 34 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF System Devices Menu Description Default PS 2 Pointing Devices Auto Enables Both or disables Auto the internal pointing devices when an external PS 2 mouse is connected Infrared Port selected Enables the infrare
21. F3925 60902 Battery Lilon 6 cell Yes F3925 60903 Battery NiMH Yes F3925 60904 F3925 69004 Display 14 1 in TFT No F3925 60905 F3925 69005 Display 15 in TFT No F3925 60906 F3925 69006 Display 13 3 in TFT No F3925 60907 F3925 69007 Display 15 0 in SXGA No F3925 60915 Cover keyboard w o RF Yes F3925 60919 PCA CD player No F3925 60920 Kit covers No F3925 60924 Case top defeatured No F3925 60925 Case top full featured No F3925 60926 Hinge saddle Left No F3925 60928 Heatsink assembly with fan No F3925 60935 Drive floppy disk No F3925 60936 Drive CD No F3925 60937 Drive CD RW 8x No F3925 60938 Drive DVD No F3925 60939 Drive DVD CD RW Combo No HP Omnibook XE3 Technology Code GF Replaceable Parts 4 7 User Professional Edition mfg p n F3944 12012 Part Exchange Description Number Part Number Repl F3925 60945 Kit cables includes modem cable LAN cable audio No cable and headphone PCA F3925 60955 F3925 69055 PCA motherboard XGA full featured w IEEE 1394 No F3925 60956 F3925 69056 PCA motherboard SXGA full featured No w IEEE 1394 F3925 60958 F3925 69058 PCA motherboard SXGA full featured w o No IEEE 1394 F3925 60959 F3925 69059 PCA motherboard XGA defeatured w o IEEE 1394 No F3925 60961 Case bottom full featured modem or modem LAN No p WIEBE 1994 Lll o oe M es F3925 60963 Case bottom full featured modem
22. Memory Tests 02F1h Use the Hecovery CDs to reformat the hard The addresses below are absolute 32 bit addresses disk and reinstall factory software and are not in the segment offset format 02F3h Run Windows disk checking tools Use the 0100h Check the installation of the SDRAM modules Recovery CDs to reformat the hard disk and 0160h Replace the SDRAM modules each reinstall factory software 01000000h represents 16 MB Replace the 02F4h Use the Recovery CDs to reformat the hard motherboard Replace the CPU 02F5h disk and reinstall factory software 0182h Unload HIMEM SYS or any programs using the 02FFh Check the hard disk connection Replace the extended memory allocated by HIMEM SYS hard disk Replace the motherboard 0183h Check the installation of the SDRAM modules 9602h See Hard Disk Tests at end of table 0190h Replace the SDRAM modules each 9607h dE icis i eet Replace the Floppy Disk Tests rboard FAIL i eee SL arista 0301h Replace the floppy drive Replace the 01A0h Replace the CPU Replace the motherboard 0304h motherboard 1B3h FM M pores 0305h Run the Floppy Disk Controller test Make sure Hard Disk Tests the floppy diskette is fully inserted in the drive 0201h Replace the hard disk Replace the Make sure the drive is properly installed motherboard Replace the diskette Replace the floppy drive 0202h Check test
23. Notebook Security System F1747A Port Defcon 1 Notebook Security System Other P1534A HP amplified external speakers P1977A USB Compact Flash amp IBM Microdrive reader P1978A USB web camera F2100A USB optical mouse HP Omnibook XE3 Technology Code GF Product Information 1 15 Internal Design The motherboard PCA is the central component of the notebook s design and plays a role in virtually all system functions The CPU module and most other subsystems connect to the motherboard The following figure shows the connections among the notebook s replaceable electronic modules In addition the table on page 1 16 lists the roles that the replaceable modules play in each of the notebook s functional subsystems Display Assembly CPU Module Switchboard PCA Top Case speakers touch pad click buttons Heatsink Assembly c2nzz uesas2dsstemdezcenteccda Mini PCl PCA Motherboard PCA CD ROM or DVD Drive PCMCIA Cards Sockets 2 Floppy Disk Drive SDRAM Modules Hard Disk CD Player Battery Drive PCA Keyboard Figure 1 8 Replaceable Module Diagram 1 16 Product Information HP Omnibook XE3 Technology Code GF Table 1 7 Functional Structure Function Components Used Component Roles Bootup CPU module Main processor Motherboard Primary system circuitry Floppy disk module First source of disk based startup code Hard disk drive Second sour
24. Omnibook XE3 Technology Code GF Table 1 3 Status Lights Indicator Meaning LED next to power switch Power status Green the notebook is on Amber the notebook is in standby mode No light the notebook is off or in hibernate mode Battery status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Red the AC adapter is connected and the battery has a fault Off the AC adapter is not connected or the adapter is connected but the battery is missing Caps Lock Caps Lock is active Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad Scroll Lock Scroll Lock is active Floppy disk drive activity Green the notebook is accessing the floppy disk drive CE gt Hard disk drive activity Green the notebook is accessing the hard disk drive CD DVD drive activity Green the notebook is accessing the CD DVD drive In addition the status panel on the front of the notebook if present provides CD playback status and other system information For details see the section Status panel in the notebook s Reference Guide HP Omnibook XE3 Technology Code GF Product Information 1 9 Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key a shortcut key sequence for various system controls To use a hot key press and h
25. Pentium 933 MHz 14 1 in TFT XGA 20 GB 128 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP F3970H Pentium 933 MHz 14 1 in TFT XGA 20 GB 128 MB Yes CDRW Modem LAN 9 Li lon 98 2K XP F3971H Pentium 933 MHz 14 1 in TFT XGA 20 GB 128 MB Yes Combo Modem LAN 9 Li lon 98 2K XP F3972H Pentium 933 MHz 15 in TFT XGA 20 GB 128 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP F3973H Pentium 933 MHz 15 0 in TFT SXGA 20GB 256 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP F3974H Pentium III 1 06 GHz 14 1 in TFT XGA 20 GB 256 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP F3975H Pentium IIl 1 06 GHz 15 0 in TFT XGA 30 GB 256 MB Yes Combo Modem LAN 9Li lon 98 2K XP F3881H Pentium Ill 866 MHz 15 0 in TFT XGA 20GB 256 MB Yes DVD 8x Modem LAN 6Lion XP F3965H J Celeron 866 MHz 14 1 in TFT XGA 20GB 128 MB No cD LAN NiMH XP F3966H J Pentium 866 MHz 14 1 in TFT XGA 20 GB 128 MB No cD LAN NiMH XP This table lists only base product configurations custom configurations are not included BTCO Built To Customer Order Units with 64 MB SDRAM will NOT support Windows XP 1 2 Intel Mobile Pentium III or Intel Mobile Celeron processor Full featured models include multimedia buttons LCD status display IR port and docking connector Defeatured models include none of these 3 Combo optical drive DVD CD RW 4 A All modems 56K All LAN support Ethernet 10Base T 10 Mbps and 100Base T 1
26. Recovering and Reinstalling Software You can use the Recovery CDs to recover an original build or reinstall the HP custom software To recover a specific application see To recover an application in the Reference Guide The Recovery CDs provide all HP notebook specific Windows drivers these drivers are in the following directories e On the hard drive under c hp drivers e On the Recovery CDs under hp drivers e On the HP notebook web site at http www hp com notebooks This web site contains the latest software drivers To recover the factory software installation The following procedure describes how to recover the notebook s original Windows software and operating system The process can take 10 to 15 minutes Caution This procedure formats the hard disk drive which erases all data on the drive After formatting you must reinstall any applications Do not interrupt the following process or unplug the AC adapter until the process is complete Back up all data from the hard disk Connect the AC adapter to the notebook Insert Recovery CD disk 1 into the notebook s CD DVD drive Turn on or restart the computer When the HP logo appears press Esc to display the Boot menu Select the CD DVD drive as the first boot device then press Enter ND t A U Nel When the Recovery CD dialog box appears follow the displayed instructions If prompted accept the recommended partition size To crea
27. Where nnnn is the amount in KB of SDRAM successfully tested nnnn Cache SRAM Passed Where nnnn is the amount in KB of system cache successfully tested nnnn kB Shadow RAM Passed Where nnnn is the amount in KB of shadow RAM successfully tested nnnn kB System RAM Passed Where nnnn is the amount in KB of system RAM successfully tested Operating system not found No operating system was found on drive A or drive C Enter BIOS Setup and see if the hard disk and drive A are properly identified Parity Check 1 nnnn A parity error was found in the system bus Parity is a method for checking errors in binary data a parity error indicates that some data has been corrupted The BIOS attempts to locate the address and display it on the screen and otherwise displays Parity Check 2 nnnn A parity error was found in the I O bus The BIOS attempts to locate the address and display it on the screen and otherwise displays Press F1 to resume F2 to Setup F3 for previous Displayed after any recoverable error message Press F1 to resume the boot process or F2 to enter BIOS Setup and change the settings Press F3 to display the previous screen usually an initialization error of an Option ROM such as an add on card Write down and follow the information shown on the screen Press F2 to enter Setup Optional message displayed during POST PS 2 Mouse A PS 2 mouse was identified
28. Yat rov rt rr rium dr ecm sem ndn gE Figure 3 2 e DiagTools Screens Basic and Advanced The tests are designed to run after the system restarts so that the notebook will be in a predictable state during the tests The tests are non destructive and are intended to preserve the state of the notebook The notebook restarts when you exit the program so drivers can be loaded Updating e DiagTools You can download the latest version of e DiagTools from the HP Notebook web site see page vi Follow the instructions included with the new version HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 23 Running e DiagTools 1 Restart the notebook 2 When the HP logo appears press F10 to start the diagnostic test 3 When the menu appears press Enter to run e DiagTools 4 The first time you run the program you are prompted to select the language for the program 5 Press F2 to proceed with the basic tests You can also proceed directly to the advanced tests from this point by pressing Ctrl F9 in which case skip to step 10 below 6 When the hardware detection finishes check the list of detected hardware Note If a device is not detected or fails its test it might be configured incorrectly in BIOS Setup You can confirm this by running BIOS Setup and checking the settings see BIOS Setup Utility on page 3 34 7 Run the basic test Press F2 to start the basic hardware test
29. cosmetic imperfections in their TFT displays 1 View the notebook under the customer s normal operating conditions This means that if the customer uses the notebook predominately in DOS in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool for interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement 3 If a display is considered for replacement make sure the customer understands that cosmetic variations may also exist on the replacement display and may require the customer to use a work around to obscure the cosmetic imperfection 4 If the cosmetic imperfection does meet the standards outlined in the table below but nonetheless clearly obscures data or information in normal operating conditions with no work around then consider replacing the display For example a group of pixels obscures a character in a document rendering the character difficult to interpret Work arounds might include changing the background color of the window changing the display brightness repositioning the window changing the font size or color or changing display settin
30. e Rr ie E Ree 4 2 iv HP Omnibook XE3 Technology Code GF Tables Table 1 1 Omnibook XE3 Series Models sess 1 1 Table 1 2 Activating Power Modes essent nennen E tentent eerte nne 1 7 Table 1 3 Status Lights i i ete e d tent Fer d Petr ree Petit 1 9 Table 1 4 En Hot Keys nunc eene eet ete pede bet tbe rite 1 10 Table 1 5 XE3 Series Hardware Specifications sese 1 13 Table 1 6 XE3 Series ACCESSOS ie rete et e o ra PEE er EE ne Ra e Pero S 1 15 Table 1 7 Functional Structure eite tede ed i edo e ea e aei pd 1 17 Table 2 1 Removal Cross Reference narini kiren kiran ansyen ineen Reni repo EI oro repe thon 2 1 Table 2 2 Required Equipment einsi ens ianei nennen in iaae i eoan iaia enne 2 3 Table 2 3 Recommended Screw Torque issin nesrece anei si a 2 3 Table 2 4 SDRAM Module Replacement Part Numbers sees 2 5 Table 2 5 Mini PCI PCA Replacement Part Numbers eese 2 6 Table 2 6 Replacing Small Parts User Replaceable seen 2 7 Table 2 7 Hard Disk Drive Replacement Part Numbers eese nenne 2 12 Table 2 8 Motherboard Video DIP Switch Settings sese 2 18 Table 2 9 CPU Module Replacement Part Numbers essent nennen 2 26 Table 2 10 Removing Notebook Components essere nennen 2 38 Table 3 1 Scope of Diagnostic Tools essent
31. empty Try another battery if Motherboard battery indication available Beeps repeatedly Notebook beeps repeatedly Battery when battery is low Connect AC adapter or replace battery Notebook turns off Battery is probably extremely Battery immediately after turning on low Connect AC adapter or replace battery Battery does not charge Make sure AC adapter is connected properly and battery installed properly Check battery contacts If available try another battery and AC adapter Move notebook away from any nearby heat source Unplug AC adapter and allow battery to cool down Check for blocked air vents Battery or contacts Check battery and AC AC adapter adapter Motherboard Check heatsink assembly Heatsink assembly AC adapter does not power notebook Try another AC adapter if available AC adapter Motherboard AC adapter cannot be repaired and must be replaced HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 7 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Notebook has short Turn down display Battery Battery capacity often operating time brightness Motherboard decreases after a year or Check timeout settings in more Power Management or Power Options in Control Panel Restart computer press F6 when HP logo appears and follow onscreen instructions This calibrates the battery and requires four
32. or modem LAN No w o IEEE 1394 F3925 60964 Case bottom defeatured modem or modem LAN No w o IEEE 1394 F3925 60966 Kit base labels XE3 includes rating label safety No label business card holder barcode overlay F3925 60975 Kit LCD screw covers includes covers for all display Yes Leg uc cti ue 4 F3925 60976 Kit screws includes all screws needed to replace all No notebook FRUs F3925 60978 F3925 69078 PCA motherboard XGA full featured w o IEEE 1394 No F3940 60905 Recovery CDs Australian English Windows XP Home No Edition mfg p n F3940 12005 F3941 60901 F3941 69101 Module CPU Pentium IIIM 1 06 GHz Tualatin No F3943 60901 F3943 69101 Module CPU Celeron T 800 MHz Tualatin No F3944 60901 F3944 69101 Module CPU Celeron T 866 MHz Tualatin No F3944 60901 Recovery CDs N American English Windows XP No Home Edition mfg p n F3944 12001 F3944 60902 Recovery CDs International English Windows XP No Home Edition mfg p n F3944 12002 F3944 60903 Recovery CDs French Windows XP Home Edition No mfg p n F3944 12003 F3944 60904 Recovery CDs Italian Windows XP Home Edition No mfg p n F3944 12004 F3944 60905 Recovery CDs German Windows XP Home Edition No mfg p n F3944 12005 F3944 60906 Recovery CDs Spanish Windows XP Home Edition No mfg p n F3944 12006 F3944 60907 Recovery CDs Swedish English Windows XP Home No Edition mfg p n F3944 12007 F3944 6090
33. play is Some DVDs include software not work properly in connector on motherboard Motherboard External keyboard Check connections External keyboard does not work Motherboard Embedded numeric Press Fn F8 to activate Keyboard keypad does not numeric keypad and Lock Top case work key to turn on number lock Motherboard Touch pad General problems Touch pad does not work after detaching external mouse Avoid touching touch pad while booting or resuming Restart notebook Top case Slide and hold power switch Motherboard four seconds to reset notebook Avoid touching touch pad while booting or resuming Check settings in Mouse in Control Panel Restart the notebook Put notebook in standby mode or shut down before detaching the mouse Click button does Top case not work Motherboard HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 13 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis External mouse Check connection Mouse doesn t work Put notebook in standby Top case mode or shut down before Motherboard attaching mouse Install all drivers included with mouse Restart notebook Special feature on Restart notebook PS 2 mouse Install any drivers included doesn t work with mouse Check settings in BIOS Setup Out of memory Make sure C drive is not SDRAM module error running out of free space
34. replace if necessary HP Omnibook XE3 Technology Code GF Removal and Replacement 2 25 Removing the CPU Module HP Authorized Service Providers Only Table 2 9 CPU Module Replacement Part Numbers Description Part Number Exchange Part Number Module CPU Pentium III M 866 MHz Tualatin F3950 60901 F3950 69101 Module CPU Pentium III 933 MHz Tualatin F3257 60904 F3257 69004 Module CPU Pentium III M 1 06 GHz Tualatin F3941 60901 F3941 69101 Module CPU Pentium Ill 1 13 GHz Tualatin F3257 60906 F3257 69006 Module CPU Celeron T 800 MHz Tualatin F3943 60901 F3943 69101 Module CPU Celeron T 866 MHz Tualatin F3944 60901 F3944 69101 Module CPU Celeron T 933 MHz Tualatin F3946 60901 F3946 69101 Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver Removal Procedure Caution Be careful not to touch the upper surface of the CPU module Handle it only by its edges or you could damage it 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 8 e Keyboard page 2 10 e Display assembly page 2 16 e Top case page 2 19 e Hinge saddle set page 2 22 e Heatsink assembly page 2 24 3 Pentium SKUs Carefully insert the tip of a flat blade screwdriver in the CPU module lock mechanism and turn the screwdriver a few degrees counterclockwise until the mechanism clicks into its O
35. to five hours You cannot use computer during this process Certain applications can cause excess CPU and power usage User can get Intel Power Monitor from www intel com and monitor CPU load When playing DVD movies on battery power make sure processor runs at optimum speed for movies use Power Options or Power Management in Control Panel to select Portable Laptop power scheme When using applications with automatic save feature such as MS Word extend save time or disable to reduce hard disk access and power usage PCMCIA card use can affect battery life Some PCMCIA cards draw power even while not in use Heavy modem use can affect battery operating time Battery indicator is Time Remaining is an inaccurate estimate based on how much power the notebook is using at that moment It therefore depends on the current task and assumes power will be used at the same rate until the battery runs out So for example if the notebook is performing a task requiring a good deal of power such as reading from a CD or DVD the value will probably show too little time remaining 3 8 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Standby resume General problems Close all applications before going into or allowing notebook to enter standby or hibernate mode If problem appears after installi
36. 00 Mbps 5 OS Windows 98 98 Windows 2000 2K or Windows XP These SKUs do not have a serial port France and U K only Mexico only 1 2 Product Information HP Omnibook XE3 Technology Code GF Technology Codes HP does not change the name of a product every time the product s technology changes While this helps ensure continuing market momentum for HP products it complicates technology deployment and support processes To help solve this problem HP has added a technology code to the serial number of each of its products Since the BIOS must be matched to the notebook s hardware the same code is used for the BIOS and the hardware This manual refers to technology code deferences where applicable The table below shows the technology codes and the changes they signify for the products Before downloading software or drivers or performing repairs note the technology code for the HP notebook model Note that the first two characters of the BIOS ID for example GF M1 02 indicate the hardware technology You can also determine the BIOS ID using the BIOS Setup Utility or by pressing Esc during the boot process when the HP logo appears This manual contains service information for products having the following technology codes Technology code Product name Details GF Omnibook XE3 Initial platform technology Pavilion N5XXXX series Intel processors Windows XP operating system X is any numbe
37. 12 Power cord replacement Australia New Zealand Yes 8120 6313 Power cord replacement U S Canada Taiwan Yes Mexico Philippines 8120 6314 Power cord replacement Europe Israel Egypt Yes Saudi Arabia 8120 6316 Power cord replacement Japan Yes 8120 6317 Power cord replacement S Africa Yes 8120 8367 Power cord replacement Argentina Yes 8120 8373 Power cord replacement People s Rep Of China Yes 8120 8452 Power cord replacement Chile Yes 8120 8699 Power cord replacement Hong Kong Singapore Yes U K 8121 0702 Power cord replacement India Yes F1660 60912 F1660 69112 Drive hard disk 10 GB 9 5 mm No IBM DJSA 210 F1660 60914 F1660 69114 Drive hard disk 20 GB 9 5 mm No IBM Diablo ATA100 F1664 60902 F1664 69002 Drive hard disk 10 GB 9 5 mm Hitachi No F2072 60908 F2072 69108 Drive hard disk 10 GB 9 5 mm Hitachi No F2072 60913 F2072 69113 Drive hard disk 20 GB 9 5 mm Hitachi No F2111 60915 Keyboard U S English No F2111 60916 Keyboard U K English No F2111 60917 Keyboard French No F2111 60918 Keyboard Italian No F2111 60919 Keyboard Spanish No F2111 60920 Keyboard Danish No F2111 60921 Keyboard Norwegian No F2111 60922 Keyboard Swiss No F2111 60923 Keyboard French Canadian No F2111 60924 Keyboard Swedish No F2111 60925 Keyboard German No F2111 60926 Keyboard International English No F2111 60927 Keyboard Turkish No F2111 60928 Keyboard
38. 2 Provide clean AC power no auto adapter or unusual AC adapter configuration 3 Press the system off switch to return the notebook to a known state If the BIOS detects a terminal error condition it halts POST after issuing a terminal error beep code see the following table The beep code indicates the POST routine in which the terminal error occurred Table 3 4 POST Terminal Error Beep Codes Beep Codes POST Description 1 One short beep before boot 1 2 Search for option ROMs 1 2 2 3 BIOS ROM checksum 1 3 1 1 Test DRAM refresh 1 3 1 3 Test NS87570 Keyboard Controller part of motherboard 1 3 4 1 RAM failure on address line xxxx 1 3 4 3 RAM failure on data bits xxxx of low byte of memory bus 1 4 1 1 RAM failure on data bits xxxx of high byte of memory bus 2 1 2 3 Check ROM copyright notice 2 2 3 1 Test for unexpected interrupts 1 long 2 short Improper video configuration check motherboard DIP switches or external ROM checksum failure 1 long 5 short Display DIP switches and EEPROM settings do not match check DIP switch settings Up to four groups of short beeps except as noted The following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup reset the notebook enter BIOS Setup and install the defaults or correct the error HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnos
39. 8 Recovery CDs French German Windows XP Home No Edition mfg p n F3944 12008 F3944 60909 Recovery CDs Japanese Windows XP Home Edition No mfg p n F3944 12009 F3944 60910 Recovery CDs Dutch English Windows XP Home No Edition mfg p n F3944 12010 F3944 60911 Recovery CDs Finnish English Windows XP Home No Edition mfg p n F3944 12011 F3944 60912 Recovery CDs N American English Windows XP No 4 8 Replaceable Parts HP Omnibook XE3 Technology Code GF User Part Exchange Description Number Part Number Repl F3944 60913 Recovery CDs International English Windows XP No Professional Edition mfg p n F3944 12013 F3944 60915 Recovery CDs Italian Windows XP Professional No Edition mfg p n F3944 12015 F3944 60916 Recovery CDs German Windows XP Professional No Edition mfg p n F3944 12016 F3944 60917 Recovery CDs Spanish Windows XP Professional No Edition mfg p n F3944 12017 F3944 60918 Recovery CDs Swedish Windows XP Professional No Edition mfg p n F3944 12018 F3944 60919 Recovery CDs Japanese Windows XP Professional No Edition mfg p n F3944 12019 F3944 60920 Recovery CDs Finnish English Windows XP No Professional Edition mfg p n F3944 12020 F3946 60901 F3946 69101 Module CPU Celeron T 933 MHz Tualatin No F3950 60901 F3950 69101 Module CPU Pentium IIIM 866 MHz Tualatin No HP Omnibook XE3 Technolog
40. Cupertino CA 95014 U S A Edition History Edition 1 5 mee August 2000 Edition 2 November 2001 ii HP Omnibook XE3 Technology Code GF Contents Product IMfOrMathOmsesssssisssccccscistcscassdcconcesiesodecsdevesecscscecesctcsccceccccscesstcvacceccccscssstcbascesece Lm Technology Codes nee eng eee Re teu e dt e re Nee ee 1 3 Eeatutes sd edebant et Pat P IP 1 4 Operation nra Pn re tv I Rede oen ed een RR EHE ce e e INE er Re IRE 1 7 Turning the Notebook On and Off oo cece cseceeesececeeceseesecseeeeeesecsecseseeseaeeaeeseeeeseaees 1 7 Checking the Notebooks Status dc eia ee re ei eov e gens 1 8 Using F Hot KEY Suee tanton rmt C bob tede 1 10 Resetting the Notebook 2 5 o eer ep ate meth e e aede eed evite t Redes 1 11 Using the CD DVD Player selected models seen 1 12 Specifications hee a e ees e ee den e dera HR ER 1 13 Hardware Specifications imiinien aeai aL m Ere Piet Deni ce e qs 1 13 InternalDesigmi e dene ni ride e ei eme De dinh 1 16 Removal and Replacement 5 252 ideeness eod pis cu ae epa t ebrei Toc na aset u ba sdecsdusasenscdsassdesevsveicnn2 L Disassembly Elawchi tt de Re ei e imi rae es 2 2 Removing the Battery User Replaceable esses 2 4 Removing an SDRAM Module User Replaceable essere 2 5 Removing the Mini PCI PCA selected models User Replaceable sss 2 6 Replacing Small
41. F ON ON ON 123 4 EEE OFF Figure 2 12 Motherboard DIP Switches 2 18 Removal and Replacement HP Omnibook XE3 Technology Code GF Removing the Top Case HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 8 e Keyboard page 2 10 e Display assembly page 2 16 3 Remove the eight retaining screws from the bottom case Screws M2 5x8 mm 4 Screws M2 5x8 mm 4 j Figure 2 13 Removing the Top Case Retaining Screws 4 Disconnect the touch pad cable and speaker cable from the motherboard 5 Remove the six retaining screws from the top case 6 Raise the back of the top case then gradually loosen the case moving toward the front of the notebook the right rear corner may require extra care to work free 7 Carefully lift the top cover forward and off of the notebook Be careful not to pull on the CD player PCA ribbon cable beneath the case HP Omnibook XE3 Technology Code GF Removal and Replacement 2 19 8 Release the CD player PCA cable from the motherboard Touch pad cable Screws Speaker M2 5x4 mm 5 cables CD player ribbon cable Figure 2 14 Removing the Top Case Reassembly Notes e Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their
42. Note To boot from a CD or DVD insert a bootable CD such as a Recovery CD into the drive then restart Press Esc when the HP logo appears then select the CD ROM DVD drive as the temporary boot device HP Omnibook XE3 Technology Code GF Product Information 1 11 Using the CD DVD Player selected models The multimedia buttons on the front of the notebook control the CD DVD player and work in much the same way as do the controls of a standalone CD or DVD player The player operates whether the notebook is on off or in standby or hibernate mode When the notebook is on the volume control buttons also govern the volume for most other audio applications If the notebook is off or in standby or hibernate mode slide the multimedia power switch to the left to activate the player For details about using the CD DVD player see the notebook s Reference Guide Figure 1 7 Multimedia Buttons 1 Multimedia power use only when notebook is 5 Next track button turned off or in standby or hibernate mode 6 Volume control down button 2 Previous track button 7 Volume control up button 3 Play pause button 4 Stop button when notebook is on Stop eject when notebook is off 1 12 Product Information HP Omnibook XE3 Technology Code GF Specifications The following tables list the specifications for the notebook and its accessories These are subject to change for the latest versions see the HP Notebook
43. Omnibook XE3 Technology Code GF Removal and Replacement 2 35 Replacing the Bottom Case Installation Procedure 1 Install a new Microsoft Product ID label 2 Transfer the old serial number label and install a new overlay or create a new serial number label using the steps below 3 If you need to install or replace the docking or PCMCIA doors refer to the figures below ej Figure 2 24 Installing Docking Doors 2 36 Removal and Replacement HP Omnibook XE3 Technology Code GF Figure 2 25 Installing the PCMCIA Doors Installing a New Serial Number Label Download the latest version of the serial number label template Microsoft Word format from the Partnership Web site see page vi under Support Service in Technical Support Information or from http www mcd hp com Store it with other Word templates on a PC connected to a laser printer The latest version includes fields for warranty period and manufacturing location 1 Open a new document based on the serial label template 2 Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes 3 Carefully cut out the new serial label just inside the border and place it into the inner recess in the bottom case The bottom of the label goes toward the front of the case 4 While holding the paper label in place attach a serial label overlay into the outer recess It covers and protects the serial
44. PEN position The CPU socket moves slightly to the left when this happens Grasp the CPU module by its edges and carefully lift it straight up and off of its socket 2 26 Removal and Replacement HP Omnibook XE3 Technology Code GF CPU module CPU module lock mechanism Figure 2 19 Removing the CPU Module Pentium HP Omnibook XE3 Technology Code GF Removal and Replacement 2 27 4 Celeron SKUs Turn the lock screw one half turn counterclockwise to release the CPU module and remove the CPU module from the motherboard CPU module CPU module lock mechanism Figure 2 20 Removing the CPU Module Celeron Reassembly Notes e Carefully reinsert the module into its socket Make sure the module is fully seated and that none of its pins are bent or otherwise damaged e Pentium SKUs Carefully insert the tip of the flat blade screwdriver in the CPU module lock mechanism and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position The CPU socket moves slightly to the right when this happens e Celeron SKUs Carefully insert the CPU module into the motherboard The module is keyed for installation and can only be inserted one way Turn the lock screw one half turn clockwise to secure the CPU module 2 28 Removal and Replacement HP Omnibook XE3 Technology Code GF Removing the Floppy Disk Drive HP Authorized Service Providers Only Required Equipment e 0 Phil
45. Parts User Replaceable esee nenne 2 7 Removing the Keyboard Cover HP Authorized Service Providers Only 2 8 Removing the Keyboard HP Authorized Service Providers Only sess 2 10 Removing the Hard Disk Drive HP Authorized Service Providers Only 2 12 Removing the Display Assembly HP Authorized Service Providers Only 2 16 Removing the Top Case HP Authorized Service Providers Only sess 2 19 Removing the CD Player PCA selected models HP Authorized Service Providers Only 2 21 Removing the Hinge Saddle Set HP Authorized Service Providers Only 2 22 Removing the Heatsink Assembly with Fan HP Authorized Service Providers Only 2 24 Removing the CPU Module HP Authorized Service Providers Only suse 2 26 Removing the Floppy Disk Drive HP Authorized Service Providers Only 2 29 Removing the CD DVD Drive HP Authorized Service Providers Only 2 31 Removing the Motherboard or Bottom Case HP Authorized Service Providers Only 2 32 R mstalling the Motherboard oC o PD eee 2 35 Replacing the Bottom Case ege e pe e re do ee reed 2 36 Removing Notebook Components HP Authorized Service Providers Only
46. UJ invent HP Omnibook XE3 Intel CPU Version Technology Code GF Service Manual Notice In a continuing effort to improve the quality of our products technical and environmental information in this document is subject to change without notice This manual and any examples contained herein are provided as is and are subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard Co shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the examples herein Consumer transactions in Australia and the United Kingdom The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers Copyright Hewlett Packard Company 2000 2001 All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of th
47. Use memory troubleshooter in Windows Help Not all third party memory cards have been tested for use with notebook Check HP Notebook web site for list of approved memory cards Memory doesn t Make sure SDRAM modules SDRAM module increase after are installed properly adding RAM No sound is Increase sound volume Top case Check operation using audible Make sure sound is enabled Motherboard headphones or external software controls speakers Check for sound resource conflicts in Device Manager Sound may not operate properly in MS DOS mode Check speaker cable connection Built in microphone Check software controls for Switchboard PCA Check operation using does not record recording sound Top case external microphone Make sure switchboard PCA Motherboard is connected properly Feedback from Reduce sound volume speakers In the Volume Control click Options Properties select Playback and enable the microphone Then make sure the microphone is muted PC card detection Download latest audio driver beep at startup is from technical support area loud and cannot be of HP Notebook web site adjusted see page vi 3 14 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Parallel USB General problems Check connections Parallel USB device Use loop back connector Restart no
48. User menu Infrared Describes Configures PS 2 port Testst KBD Misc menus USB Testst Describes USB menu Docking port Tests System menu using docks PCMCIA Tests Tests Describes Misc menu Win 98 only AC adapter Status Docking Tests ports and Status products internal bus CD DVD drive Tests Tests with Le s IDE menu boot CD The diagnostic test is more thorough if you use a loop back B NNNM 8Com modem only the test checks only the internal hardware up to the mini PCI PCA and does not check the mini PCI panel or any external cabling t Use an appropriate external device to exercise the port See the help text for the tests in the menu HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 5 If you cannot isolate the cause of a problem using the above diagnostic tools use the suggestions in the following table to help find the problem Table 3 2 Troubleshooting Suggestions Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis To help determine likely causes check to see what replaceable modules are involved in the system function and what roles they play See Figure 1 8 on page 1 16 and Table 1 7 on page 1 17 Does not boot on Check power source AC adapter Check AC adapter Remove AC or battery Press system off switch to SDRAM module any SDRAM modules and try reset notebook then press CPU module again blue standby b
49. Windows Click Update select Download New and click OK Follow the instructions that appear Once the update process begins do not interrupt it The first time you make an Internet connection from this program on a particular unit click Change Settings in the Connect window to define your connection settings When the process is completed reset the system insert a pin or straightened paper clip into the recess on the left side of the computer underneath the PC card eject buttons BIOS updates are also available from the HP Customer Care web site www hp com go support 3 36 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF 4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts e Replaceable parts page 4 3 e Accessory replaceable parts page 4 5 e Part number reference page 4 6 HP Omnibook XE3 Technology Code GF Replaceable Parts 4 1 Figure 4 1 Exploded View HP Omnibook XE3 Technology Code GF Replaceable Parts 4 2 Table 4 1 Replaceable Parts modem LAN w IEEE 1394 Description Part Number Exchange User Part Number Repl Battery Lilon 9 cell F3925 60901 Yes Battery Lilon 6 cell F3925 60902 Yes Battery NiMH F3925 60903 Yes Case bottom full featured modem or F3925 60961 No modem LAN w o IEEE 1394 Case top defeatured Case top
50. XE3 Technology Code GF 15 Optional Open the Support Ticket In Windows click Start Programs or All Programs HP e DiagTools e DiagTools for Windows 16 Click View to display the Support Ticket 17 To add information about the problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print Note that the parallel port test is more thorough if you connect a loop back connector to the port before running the test for that port See the wiring diagram below Figure 3 3 Parallel Loopback Connector HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 25 Interpreting the Results The following table lists test groups error codes and suggestions for follow up actions Consider these suggestions in combination with other troubleshooting information Table 3 3 e DiagTools Error Codes Code Suggestions exo suggestu EI System Tests 020Ah Repeat the test Run Windows disk checking 0001h Make sure the CPU module is seated properly 0211h__ tools Replace the hard disk 0008h Replace the CPU module 0220h Replace the motherboard 0009h Replace the CPU module Replace the 0240h Replace the hard disk Replace the motherboard motherboard 0010h Make sure the CPU module is seated properly 0252h Repeat the test Re
51. Yes Module SDRAM 256 MB PC133 SODIMM 1818 8635 Yes Polk AMR 50 Speakers F2291 60903 Yes Power cord replacement Argentina 8120 8367 Yes Power cord replacement Australia New Zealand 8120 6312 Yes _Power cord replacement Chile 8120 8452 Yes Power cord replacement Europe Israel Egypt 8120 6314 Yes Mexico Philippines Power cord replacement Hong Kong Singapore 8120 8699 Yes U K Power cord replacement India 8121 0702 Yes Power cord replacement Japan 8120 6316 Yes _Power cord replacement People s Rep Of China 8120 8373 Yes Power cord replacement S Africa 8120 6317 Yes Power cord replacement U S Canada Taiwan 8120 6313 Yes PS 2 2 Button Scrolling Mouse Simple port replicator F2291 60901 Yes Fe111 60907 Vers HP Omnibook XE3 Technology Code GF Replaceable Parts 4 5 Table 4 3 Part Number Reference Part User Exchange Description Number Part Number Repl 0950 3988 AC adapter Ultraslim 60W 19V output Yes 0950 4207 AC adapter Ultraslim 60W 19V output Yes 1818 8504 Module SDRAM 128 MB PC133 SODIMM Yes 1818 8504 Module SDRAM 128 MB PC133 SODIMM Yes 1818 8635 Module SDRAM 256 MB PC133 SODIMM Yes 1818 8635 Module SDRAM 256 MB PC133 SODIMM Yes 8120 63
52. able doesn t block the nearby screw tab e Make sure the alignment posts in the bottom case fit through the holes at the back left and front right corners of the motherboard 3 Reconnect the cable modem models only or cables modem LAN models only at the right rear corner of the motherboard 4 Reconnect the headphone PCA cable When Installing a New Motherboard After installing a new motherboard you must electronically transfer to it the serial number and service ID from the previous motherboard and set the video DIP switches for the notebook s display type 1 Exit Windows and boot to a DOS prompt e For Windows 98 or ME press F8 during reboot and select Command Prompt Only e For Windows 2000 or XP boot from a DOS boot floppy disk 2 Run ESN EXE from the same source you ran it from when saving the serial number and service ID from the previous motherboard e Ona factory software installation change to the hp drivers hputils directory and type esn at the prompt e Copy hp drivers hputils ESN EXE from the Recovery CDs then run it on the notebook 3 Install the serial number and service ID e f you are prompted for the serial number type the serial number shown on the bottom of the case e Ifa serial number has already been stored you must call an HP support center to change it 4 Set the DIP switches on the motherboard to match the settings for the notebook s display type See Table 2 8 on page 2 18 HP
53. aeeseseeeeaesseseeeaees 2 18 Figure 2 13 Removing the Top Case Retaining Screws 0 cece eeceeeeseeseeseeeeeesecseeeeeeseeaeeaeeeeeeaees 2 19 Figure 2 14 Removing the Top Case esent nenne teer nennen San 2 20 Figure 2 15 Removing the CD Player PCA ssssssessessseeseeseneeene nennen etre 2 21 Figure 2 16 Removing the Hinge Saddle Retaining Screws sese 2 22 Figure 2 17 Removing the Hinge Saddle sse 2 23 Figure 2 18 Removing the Heatsink Assembly essent 2 25 Figure 2 19 Removing the CPU Module Pentium eese 2 27 Figure 2 20 Removing the CPU Module Celeron eese nennen 2 28 Figure 2 21 Removing the Floppy Disk Drive nennen 2 30 Figure 2 22 Removing the CD DVD Drive esses eene nen enne 2 31 Figure 2 23 Removing the Motherboard sese nennen ener nne 2 34 Figure 2 24 Installing Docking Doors eese nennen enne enne nenne 2 36 Figure 2 25 Installing the PCMCIA Doors esses ener 2 37 Figure 2 26 Example of Serial Number Label sse 2 37 Figure 3 1 Basic Troubleshooting Steps sessi nennen 3 2 Figure 3 2 e DiagTools Screens Basic and Advanced sese 3 23 Figure 3 3 Parallel Loopback Connector essere een ener 3 25 Figure 4 T Exploded View et dte ree ir
54. alled Default Setup Values If you do not want these values enter BIOS Setup and enter your own values If the error persists check the system battery Connect the AC adapter for at least 24 hours Replace the motherboard 0250 System battery is dead Replace and run SETUP 0260 System timer error The timer test failed Replace the motherboard 0270 Real time clock error The real time clock failed the BIOS test The motherboard may need to be replaced 0280 Previous boot incomplete Default configuration used The previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If failure was caused by incorrect values that are not corrected the next boot will likely fail This error is cleared the next time the system is booted 0281 Memory Size found by POST differed from CMOS The memory size found by POST differed from CMOS 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A or B is present but fails the BIOS POST diskette tests Make sure the drive is installed properly and defined with the proper diskette type in BIOS Setup 02B2 Incorrect Drive A type run SETUP The type of floppy drive A is not correctly identified in BIOS Setup 02B3 Incorrect Drive B type run SETUP The type of floppy drive B is not correctly identified in BIOS Setup 02D0 System cache error Cache disabled The RAM cache failed and BIOS disabled the cache The
55. ase page 2 19 Hinge saddle set page 2 22 Heatsink assembly page 2 24 CPU module page 2 26 Floppy disk drive page 2 29 CD DVD drive page 2 31 Motherboard page 2 32 See page 2 22 Socket PCMCIA Keyboard cover Remove the four screws attaching the PCMCIA socket page 2 8 to the motherboard M2 5x5 mm and remove the Keyboard page 2 10 socket Display assembly page 2 16 Top case page 2 19 Hinge saddle set page 2 22 2 40 Removal and Replacement HP Omnibook XE3 Technology Code GF 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook and for identifying faulty modules e Troubleshooting information Checking for customer abuse page 3 3 Troubleshooting the problem page 3 4 Verifying the repair page 3 4 Suggestions for troubleshooting page 3 5 e Diagnostic tools e DiagTools diagnostic program page 3 23 Power on self test page 3 29 Sycard PCCtest 450 PC Card page 3 32 Desktop Windows Management Interface page 3 33 BIOS Setup utility page 3 34 HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 1 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem To ensure quality repair follow the basic troubleshooting
56. ay assembly Replace the unplugged Replace the cable phone line motherboard If error also occurs with external Check the connections Replace the monitor replace the motherboard motherboard 9016h _ Reset the notebook Replace the motherboard 9017h See Error Bookmark not defined for cosmetic guidelines If warranted replace the display assembly HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 27 speed for the device Try another USB device Replace the motherboard or dock component if applicable IR Tests FIR enabled undocked 9002h 9007h 9008h Reset the notebook Run BIOS Setup and restore default settings Replace the motherboard Reset the notebook Replace the motherboard 9009h 900Ah 900Ch Sound Tests Do not run this test in Windows For the one unit test replace the motherboard For the two unit test make sure the IR ports on the reflector and test computers are lined up and unobstructed Replace the motherboard Repeat the test For the two unit test make sure the IR ports on the reflector and test computers are lined up and unobstructed Replace the motherboard reflector and test computers are lined up and unobstructed Restart the reflector unit Replace the motherboard 9602h 9603h 9604h Code Suggestions Code Suggestions Fan Tests Dock Tests 9001h If the fan is already running you may no
57. back on Port replicator Docking product I O Make sure AC power is problems connected to port replicator Make sure notebook is fully inserted in port replicator Check notebook s power supply Try using corresponding port on notebook while undocked Port replicator Motherboard Test corresponding notebook ports while undocked Port replicator is not repairable and must be exchanged Notebook locks up Make sure notebook has when docking or completely entered or undocking resumed from standby or hibernate mode before docking or undocking Port on port Make sure notebook is replicator isn t docked properly working Reset the computer Port replicator 3 22 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook e e DiagTools diagnostic program below e Power on self test page 3 29 e Sycard PCCtest 450 PC Card page 3 32 e Desktop Windows Management Interface page 3 33 e BIOS Setup utility page 3 34 e DiagTools Diagnostic Program The e DiagTools hardware diagnostic program provides two levels of testing e Basic user level hardware test e Advanced individual hardware tests E E2 DiagTools ET parT wer hae mo bannis pu Puer 20123264 5 mr ik 0204 A Tile IPARI TE UTAQ TE Ana 0apnid T r r raat wot era Pere ete
58. ce of disk based startup code Processor CPU module Main processor numeric data processor L1 and L2 cache Motherboard Primary system circuitry Memory Motherboard Video RAM SDRAM module Changeable RAM 2 slots Power Battery Power storage Motherboard Power control circuitry AC adapter socket lid switch system off switch Switchboard PCA AC adapter power supply Power switch standby button AC to DC converter Display Motherboard Video controller display drivers LVDS processing display graphics controller video RAM Display assembly Display output backlight power converter for backlight Hard disk Motherboard Hard disk controller Hard disk drive Hard disk mechanism Floppy drive Motherboard I O controller floppy connector Floppy disk module Floppy disk mechanism Keyboard Motherboard Keyboard controller keyboard BIOS Keyboard Key switches Touch pad Motherboard Keyboard BIOS Top case Touch pad sensor click buttons controller PS 2 output Audio Motherboard Audio controller audio decoder speaker amplifier external microphone Switchboard PCA Headphone PCA Top case jack Microphone Earphone amplifier Speakers Status Motherboard LED circuitry keyboard controller Switchboard PCA Status LEDs CD player PCA CD DVD status display Parallel Motherboard VO controller parallel connector PS 2 port Motherboard Keyboard controller PS 2 c
59. contacts Motherboard Floppy drive or contacts Motherboard CD DVD drive Motherboard Make sure at least one SDRAM module is installed 3 6 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Error message such as Invalid System disk or Auto IDE error Check for disk in floppy drive Check boot order in BIOS Setup Remove and reinstall hard drive Use the Windows disk checking tools and Disk Defragmenter to check and optimize the hard drive Delete temporary and unneeded files Verify proper ownership then follow removal procedure with owner and record appropriate data See Sluggish startup or shutdown Password forgotten Hard drive contacts Hard drive If notebook boots from floppy drive check for corrupt files on hard drive use Recovery CDs to reinstall factory software onto hard drive replace hard drive Use suggestions shown at left Hard drive User must call Technical Support and provide proof of ownership Password removal is restricted to page 5 1 certain sites See page 5 1 Power Battery No power Make sure charged battery is AC adapter installed or AC adapter Battery connected Motherboard Try another battery or AC adapter if available Does not run on Check battery and contacts Battery or contacts battery
60. d port the port is configured by the user Disabled models Base I O address Sets the I O address 2F8h Interrupt Sets the I O interrupt IRQ3 Mode Sets the port to FIR fast infrared or SIR standard infrared FIR communications DMA channel Sets the DMA channel for the infrared port in FIR mode DMA1 LCD Status Panel Display Enabled Enables display on the status panel LCD Status Panel Date Sets the date format used in the status panel mm dd yy Format LCD Status Panel Time Sets the time format used in the status panel hh mm AM PM Format 24 hour format Security Menu Description Default User Password is Shows if a user password is set Clear Administrator Password is Shows if an administrator password is set Clear Set User Password Set Administrator Password Sets changes or clears the user password The administrator password must be set first The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Sets changes or clears the administrator password which protects BIOS Setup settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Password Required to Boot Disabled Sets whether a user password is required when the notebook boots Requires the administrator password for changes Boot Menu Description Default Shows t
61. device wristband and pad Table 2 3 Recommended Screw Torques Screw Thread Size Torque cm kgf Torque in Ibf M2 5 2 11 mm 3 0 3 5 2 6 3 0 M2 5 12 19 mm 2 5 3 0 2 2 2 6 M3 3 0 3 5 2 6 3 0 NOTES HP Omnibook XE3 Technology Code GF Removal and Replacement 2 3 Removing the Battery User Replaceable Required Equipment e None Removal Procedure e Slide the battery s release latch then lift the battery out of its compartment Figure 2 2 Removing the Battery Reassembly Notes e Insert the front rounded end of the battery into the battery compartment and lower the back end in until it clicks into place 2 4 Removal and Replacement HP Omnibook XE3 Technology Code GF Removing an SDRAM Module User Replaceable The notebook has no SDRAM on its motherboard but has two slots for SDRAM modules Table 2 4 SDRAM Module Replacement Part Numbers Description Part Number Exchange Part Number Module SDRAM 128 MB PC133 SODIMM 1818 8504 Module SDRAM 256 MB PC133 SODIMM 1818 8635 Caution Provide proper grounding and handle the SDRAM module only by its edges or you could damage the module through electrostatic discharge Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the notebook loosen the screws holding the appropriate SDRAM cover the cov
62. e both screws from the backs of the hinge covers Screws M2 5x4mm 2 fa Figure 2 5 Removing the Keyboard Cover Retaining Screws 3 Open the notebook s display so that it lays flat 4 Use the flat blade screwdriver to carefully pry up the inside edges of the hinge covers until the cover pops loose then lift the cover off 2 8 Removal and Replacement HP Omnibook XE3 Technology Code GF Figure 2 6 Removing the Keyboard Cover Reassembly Notes e Tuck the display cables into the notch just to the right of the left display hinge e Hold the cover by the hinge covers bow the center upwards slightly and snap it into place Note that the cover is held in place partly by tabs at the left and center of its bottom edge and at its upper left and right corners Make sure these tabs snap back into place when reinstalling the cover HP Omnibook XE3 Technology Code GF Removal and Replacement 2 9 Removing the Keyboard HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat head screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 2 8 3 Loosen the four retaining screws along the top of the keyboard the keyboard retains the screws Figure 2 7 Loosening the Keyboard Retaining Screws 4 Raise the top of the keyboard then lift the keyboard up and out of the notebook Be careful not to pull on
63. e programs that control this product may also be copyrighted by Microsoft Corporation Phoenix Technologies Ltd ESS S3 Incorporated Accton Trident Microsystems Incorporated Acer Laboratories Incorporated and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Microsoft MS DOS and Windows are U S registered trademarks of Microsoft Corporation Pentium and the Intel Inside logo are U S registered trademarks and MMX Celeron and SpeedStep are U S trademarks of Intel Corporation TrackPoint is a U S trademark of International Business Machines Adobe and Acrobat are trademarks of Adobe Systems Incorporated All certifications may not be completed at product introduction Check with your HP reseller for certification status This equipment is subject to FCC rules It will comply with the appropriate FCC rules before final delivery to the buyer Hewlett Packard Company Mobile Computing Division 19310 Pruneridge Ave
64. e sure 1203h 0816h the speakers are properly connected Rerun 1205h Inserta different PC Card and repeat the test the test Replace the speakers that fail this test repeatedly 1206h Replace the PCMCIA socket Replace the 08COh Check the speak tions Replace th mothersoard eck the speaker connections Replace the j 08C2h top case Replace the motherboard 1207h Reset the notebook Replace the motherboard 08DOh Replace the motherboard USB Tests 08F3h 1301h Replace the motherboard Video Tests 1316h __ 0900h Replace the motherboard 9006h__ See USB Port Test below 0933h ACPI Tests 2100h Replace the display assembly Replace the 1701h Replace the motherboard 2102h motherboard If error also occurs with external 1702h monitor replace the motherboard DVD Tests 2110h Replace the motherboard Replace the display 1900h Insert a different DVD in the drive and repeat 2120h assembly 1904h the test Replace the DVD drive 2130h Replace the display assembly Replace the 1905h Make sure the DVD Drive region and DVD motherboard If error also occurs with external Media region match If the region is not set for monitor replace the motherboard the drive use an unencrypted DVD 2140h Replace the motherboard Replace the display LAN Modem Tests 3Com modem only pe EL eee UID 8000h Repeat the test with the LAN cable phone line 2150h Replace the displ
65. emove any PC Cards from notebook possible IRQ conflict For fast IrDA check for DMA conflict with ECP parallel port For Windows 98 see c np drivers fir readme txt for additional information HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 19 PC card Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Miscellaneous problems Remove and reinsert PC card Restart notebook Try card in other slot or in another computer Check for conflicts or refresh device list in Device Manager If card requires an IRQ make sure one is available Check HP Notebook web site for installation instructions and information about supported PC cards see page vi When using PC card in a docking system insert or remove card while system is turned on Download current drivers from card manufacturer s web site Certain Xircom CE2 Ilps LAN cards conflict with game port device in Windows 2000 Contact Xircom for details PC card PCMCIA socket Motherboard Using a flashlight look for bent pins inside PCMCIA socket If both slots have problems replace motherboard If only one slot has a problem try replacing PCMCIA socket PC card modem not working Disable internal modem Video file playback AVI or MPEG file doesn t play with two displays Before playing press Fn F5 to switch to one display Cannot switch displays afte
66. er retains the screws and remove the cover Figure 2 3 Removing the SDRAM Covers 3 Press outward to release the latches at the sides of the SDRAM module so the free edge of the module pops up 4 Pull the module out of the connector Reassembly Notes e Gently press the SDRAM module into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the module until the latches snap closed HP Omnibook XE3 Technology Code GF Removal and Replacement 2 5 Removing the Mini PCl PCA selected models User Replaceable Certain notebook models include a mini PCI PCA that contains either a modem or modem LAN Table 2 5 Mini PCI PCA Replacement Part Numbers Description Part Number Exchange Part Number PCA mini PCI modem F3377 60950 Caution Provide proper grounding and handle the PCA only by its edges or you could damage it through electrostatic discharge Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Loosen the screw holding the mini PCI cover the cover retains the screw and remove the cover 3 Press outward to release the latches at the sides of the PCA so that its free edge pops up 4 Disconnect the cable modem models only or cables modem LAN models only from the PCA 5 Gently pull the PCA out of its connector Figure 2 4 Removing the Mini PCI PCA Reassembl
67. er that appears on a lighted display and does not change size In contrast a polarizer scratch is a light line that is visible on a darker background and does not change size HP Omnibook XE3 Technology Code GF Reference Information 5 3 Product Information Removal and Replacement Troubleshooting and Diagnostics Replaceable Parts a bk UC N e Reference Information Part Number P F21 13 90026 s AVIAN Printed in Taiwan 123456789101 12 98 99 00 01 02 03
68. ery CDs or from floppy disks 1 Insert Recovery CD disk 1 into the CD DVD drive or insert floppy disk 1 into the floppy drive 2 Select and run the SETUP program from the dmi disk1 directory on the CD under hp drivers or from floppy disk 1 Using DMI WMI For a complete description of how to use DMI WML see the following documentation provided with the computer e AREADME TXT file e A Windows online help file describing Hewlett Packard s implementation of DMI group and attribute definitions click Start Programs or All Programs HP TopTools for Notebooks HP TopTools Help Uninstalling the DMI Package 1 Click Start Programs or All Programs HP TopTools for Notebooks Uninstall DMI Windows 98 or Uninstall WMI Windows 2000 or XP 2 Restart the notebook HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 33 BIOS Setup Utility The BIOS Setup utility provides access to basic configuration settings It is independent of the operating system Running the BIOS Setup Utility 1 2 3 Restart the computer When the HP logo appears press F2 to enter the BIOS Setup utility The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate e Press the left and right arrow keys to move among menus e Press the up and down arrow keys to move among parameters in a menu e Press F5 or F6 to move through values for the current parameter or press
69. gs such as resolution 5 Displays with cosmetic imperfections that do not conform to the following conditions and tests will not normally be considered for display replacement The HP responsible person working with the customer should identify work arounds that are reasonable and appropriate for that customer Customers who require a more perfect display solution without bright or dim spots pixels should consider switching to an HPA High Performance Addressing display We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented 5 2 Reference Information HP Omnibook XE3 Technology Code GF Table 5 1 XE3 TFT LCD Guidelines 13 3 14 1 15 0 in XGA 15 0 in SXGA Type of Imperfection Imperfections Not Allowed Electrical Imperfections e 7ormore single bright dots Bright dots 9 e 70r more single dark dots Dark dots a e Oormore total bright and dark combined defective dots e Anyoccurrence of multiple defective dots within 15 mm Mechanical Imperfections e Any polarizer bubble discoloration or dent that is visible from at least Discoloration 36 cm 14 in Polarizer bubbles dents b scratches Definitions of imperfections a A bright or dark dot is a subpixel red green or blue dot that is stuck on or off b A polarizer dent or bubble is a light spot with a darker bord
70. he order of boot devices Move the entries press F5 1 Hard Drive and F6 to change the order 2 CD ROM Drive 3 Removable Devices Exit Menu Description Exit Saving Changes Exit Discarding Changes Saves Setup changes to CMOS then exits and restarts Discards any Setup changes made since last save then exits and reboots Does not affect security date or time changes Load Setup Defaults Restores default settings and remains in Setup Does not affect security date or time changes HP Omnibook XE3 Tech nology Code GF Troubleshooting and Diagnostics 3 35 Updating the Notebook s BIOS Hewlett Packard may from time to time provide updates to the notebook s BIOS Use e DiagTools for Windows to download and install these updates as needed Caution The BIOS update completely replaces the previous BIOS so follow these directions exactly or you might damage the notebook The BIOS update also resets the configurations in the BIOS Setup utility except for BIOS passwords so record these before performing the update Update the notebook s BIOS as follows 1 In Windows exit any programs that are running 2 Undock the notebook if it is docked and remove any PC cards from it 3 Connect the AC adapter to the notebook 4 5 6 Connect any cables or equipment needed to connect to the Internet Click Start Programs or All Programs HP e DiagTools e DiagTools for
71. ibook XE3 Technology Code GF Product Information 1 1 Product CPU Display Hard Standard Full CD DVD Mini PCI Battery OS Drive SDRAM featured PCA F3954H HT Pentium III 1 06 GHz 14 1 in TFT XGA 20 GB 256 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP JT HG JG F3955H HT Pentium III 1 06 GHz 14 1 in TFT XGA 30 GB 256 MB Yes Combo Modem LAN 9 Li lon 98 2K XP JT HG JG F3956H HG Pentium IIl 1 06 GHz 15 in TFT XGA 30 GB 256 MB Yes Combo Modem LAN 9 Li lon 98 2K XP F3961HT JT Pentium IIl 1 06 GHz 15 0 in TFT SXGA 30 GB 2x256 MB Yes Combo Modem LAN 9 Li lon 98 2K XP HG JG F3967H HG Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB Yes DVD 8x Modem LAN 9Li lon 98 2K XP F3968H Pentium 933 MHz 14 1 in TFT XGA 20 GB 128 MB Yes Combo Modem LAN 9 Li lon 98 2K XP F4311H Celeron 866 MHz 14 1 in TFT XGA 10GB 64MB No CD Modem LAN NiMH 98 2K XP F3935H Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB No CD Modem LAN NiMH 98 2K XP F3936H Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB Yes CD Modem LAN 9Li lon 98 2K XP F3937H Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB Yes DVD 8x Modem LAN 9Li lon 98 2K XP F3938H Pentium 866 MHz 14 1 in TFT XGA 10GB 128 MB Yes CD Modem LAN 9Li lon 98 2K XP F3939H Pentium 866 MHz 14 1 in TFT XGA 20 GB 128 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP F3969H
72. l Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 8 e Keyboard page 2 10 Caution Be careful not to touch the heatsink until it has cooled It could be hot if the notebook was running l recently 3 Loosen the four screws attaching the hard drive carrier to the motherboard the carrier retains the screws 4 Use the strap on the hard drive to carefully pull the drive off of its connector and out of the notebook 2 12 Removal and Replacement HP Omnibook XE3 Technology Code GF Figure 2 9 Removing the Hard Disk Drive 5 Loosen all four screws in the underside of the hard drive carrier the carrier retains the screws then slide the drive back and up out of the case Pin connector Figure 2 10 Removing the Hard Disk Carrier HP Omnibook XE3 Technology Code GF Removal and Replacement 2 13 6 Carefully remove the pin connector from the end of the drive by working alternately at each side so that the connector slides off evenly without bending the connector pins Reassembly Notes e Carefully put the pin connector back onto the pins on the end of the new hard drive Work at each end alternately so that the connector slides on evenly without bending the connector pins e Be careful not to trap the heatsink and keyboard cables beneath the hard drive 2 14 Removal and Replacement HP Omnibook XE3 Technology Code GF
73. l cables and Mini PCl PCA or no dial tone connections Motherboard Connect a standard telephone to the phone line and make sure the line is working Try another telephone line preferably one used for a fax machine or modem If you re in a foreign country the dial tone may not be recognized by the modem In Control Panel try disabling the option that waits for a dial tone Phone message recording services provided by phone companies use broken dial tone to indicate waiting message This can prevent notebook from detecting dial tone Modem dials Check number you entered incorrectly including digits required for outside access or long distance Check dialing options in Control Panel look for duplicate digits for outside access or long distance In foreign country modem may not recognize dial tone In Control Panel disable option that waits for dial tone Disable call waiting Modem seems Check for excess line noise Mini PCl PCA slow or static often difficult to eliminate on international calls Contact telephone company if needed Disable call waiting Eliminate extra connections in the line If possible connect directly to wall jack Try another telephone line preferably one used for a fax machine or modem Modem isn t Check modem setup in Mini PCI PCA detected Control Panel Check COM Motherboard port Open Device Manager If modem is disabled enable it If conflict exists tr
74. label HP Serial Number S TW711A1234 1YR 1P F2072W EA MFG TW711A1234 Made in Taiwan Figure 2 26 Example of Serial Number Label HP Omnibook XE3 Technology Code GF Removal and Replacement 2 37 Removing Notebook Components HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver e 5mm hexagonal socket screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the assemblies and follow the additional steps given in the table below Table 2 10 Removing Notebook Components Component Case bottom Removal Procedure Additional Steps See page 2 32 Case top Cover keyboard See page 2 19 See page 2 8 CPU module Display assembly See page 2 26 See page 2 16 Doors docking Mini PCl PCA page 2 6 See the figure on page 2 36 Keyboard cover page 2 8 Keyboard page 2 10 Hard disk drive page 2 12 Display assembly page 2 16 Top case page 2 19 Hinge saddle set page 2 22 Heatsink assembly page 2 24 CPU module page 2 26 Floppy disk drive page 2 29 CD DVD drive page 2 31 Motherboard page 2 32 2 38 Removal and Replacement HP Omnibook XE3 Technology Code GF Component Removal Procedure Additional Steps Doors PCMCIA Mini PCl PCA page 2 6 Keyboard cover page 2 8 Keyboard page 2 10 Hard di
75. lips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery Keyboard cover page 2 8 Keyboard page 2 10 Display assembly page 2 16 Top case page 2 19 Hinge saddle set page 2 22 2 Release the drive s ribbon cable from its connector on the motherboard 3 Remove the two retaining screws 4 Lift the floppy drive out of the notebook HP Omnibook XE3 Technology Code GF Removal and Replacement 2 29 T Screws M2 5x4 mm 2 Figure 2 21 Removing the Floppy Disk Drive Reassembly Notes e Make sure the headphone PCA cable is not trapped under the floppy disk drive 2 30 Removal and Replacement HP Omnibook XE3 Technology Code GF Removing the CD DVD Drive HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery e Keyboard cover page 2 8 e Keyboard page 2 10 e Hard disk drive page 2 12 e Display assembly page 2 16 e Top case page 2 19 e Hinge saddle set page 2 22 2 Pull the drive to the right off of its connector and out of the notebook Figure 2 22 Removing the CD DVD Drive Reassembly Notes e Place the drive so that its connector aligns with that on the motherboard then gently press it to the left and into place HP Omnibook XE3 Technology Code GF Removal and Replacement 2 31 Removing the Motherboard or Bottom
76. may require a court order prior to our participation Further the entity removing the password must log the name serial number and date of the removal and file the written backup with the log The log and backup are subject to standard record retention process and review The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly removing a password and opening a notebook HP Omnibook XE3 Technology Code GF Reference Information 5 1 Hewlett Packard Display Quality Statement TFT Thin Film Transistor display manufacturing is a highly precise but imperfect technology and manufacturers cannot produce large displays that are cosmetically perfect Most if not all TFT displays exhibit some level of cosmetic imperfection These cosmetic imperfections may be visible to the customer under varying display conditions and can appear as bright dim or dark spots This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications Here are some guidelines for determining what action to take on customers complaints of
77. mbo Modem LAN 9Li lon XP F4302HG 9 Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB Yes DVD 8x Modem LAN 9Li lon XP F4303HG 9 Pentium IIl 1 06 GHz 15 0 in TFT XGA 30 GB 256 MB Yes Combo Modem LAN 9Li lon XP F4304H Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB No CD Modem LAN NiMH XP F4305H Pentium Ill 1 06 GHz 14 1 in TFT XGA 20 GB 128 MB Yes CD RW Modem LAN 9Li lon XP F4306H Pentium IIl 1 13 GHz 15 0 in TFT SXGA 30GB 256 MB Yes Combo Modem LAN 9Li lon XP F3943H HG Celeron 866 MHz 14 1 in TFT XGA 10GB 64 MB No CD Modem LAN NiMH 98 2K XP F3944H HG Celeron 933 MHz 14 1 in TFT XGA 10 GB 128 MB No CD Modem LAN NiMH 98 2K XP F3946H Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB Yes CD Modem LAN 9 Li lon 98 2K XP F3947HT Celeron 933 MHz 14 1 in TFT XGA 10GB 128 MB No DVD 8x Modem LAN NiMH 98 2K XP JT HG JG F3948H Pentium 866 MHz 14 1 in TFT XGA 10GB 128 MB Yes CD Modem LAN 9 Li lon 98 2K XP F3949H Pentium 866 MHz 14 1 in TFT XGA 20GB 128 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP F3950H HT Pentium 933 MHz 14 1 in TFT XGA 20GB 128 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP JT HG JG F3951H Pentium 933 MHz 14 1 in TFT XGA 20 GB 128 MB Yes CDRW Modem LAN 9 Li lon 98 2K XP F3952H Pentium 933 MHz 15 in TFT XGA 20 GB 128 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP F3953H Pentium 933 MHz 15 0 in TFT SXGA 20GB 256 MB Yes DVD 8x Modem LAN 9 Li lon 98 2K XP HP Omn
78. netten eterne nne 3 5 Table 3 2 Troubleshooting Suggestions ccc eee ceeeceeseesecesceseesecseesecesessececeeseaesaeseesesseaesaeseeaee 3 6 Table 3 3 e Diag Tools Error Codes dt et sobs sas e tbe breite 3 26 Table 3 4 POST Terminal Error Beep Codes essere rennen 3 29 Table 3 5 POS T Messages so ete ERE HP ri e Or EE HO PE da er a pr iade Paso 3 30 Table 3 6 Sycard PCCtest Commands essent nete ennemis 3 32 Table 3 7 BIOS Setup Menus and Parameters essere nennen 3 34 Table 4 T Replaceable Parts ien dete terne tee ied ee eb ree etie 4 3 Table 4 2 Accessory Replaceable Parts sessi 4 5 Table 4 3 Part Number Reference ssesesssssseeseeseeseeeeeeeene eene nnne nennen trennen ennt enne nne 4 6 Table 5 1 XE3 TFT LCD Guidelines 13 3 14 1 15 0 in XGA 15 0 in SXGA ooo 5 3 HP Omnibook XE3 Technology Code GF V Introduction This manual provides reference information for servicing HP Omnibook XE3 notebook PCs It is for use by HP authorized service personnel while installing servicing and repairing these products The manual is designed as a self paced guide that will train you to install configure and repair XE3 notebooks The manual is self contained so you can follow it without having equipment available The following table lists other sources of information about the notebook and related products Source Address or Number Comments
79. ng new software including drivers uninstall that software Contact software vendor for additional support Notebook resumes Notebook can take a minute slowly from or longer to resume if standby network card is installed Blinking cursor appears while system is loading and checking hardware and network connections When hardware is reinitialized Windows desktop appears Notebook hangs Notebook may hang if after going on docked or undocked while standby or going on standby or resuming resuming Make sure notebook has completely finished going on standby or completely resumed before docking or undocking Does not suspend The computer won t suspend to Standby mode as if it has an active connection expected to another computer If the computer is busy it normally waits to finish the current operation before suspending Does not Make sure hibernate support automatically enter is enabled in Power hibernate mode as Management or Power expected Options in Control Panel Also make sure the hibernate timeouts Power Schemes tab for AC and battery power are not set to Never Standby option Do not allow Windows 98 to missing from Shut disable APM If it prompts Down window you to do so answer No In System in Control Panel expand System Devices System Manager tab and remove Advanced Power Management Restart the computer then use Add New Hardware in Control Panel to install support for APM
80. of the motherboard O oo N 0 Disconnect the cable from the headphone PCA Remove the CPU standoffs bottom case Remove the CPU support plate from the bottom case Disconnect the cable modem models only or cables modem LAN models only at the right rear Remove the CD DVD drive support from near the right rear corner of the motherboard Lift the front edge of the motherboard slightly then lift the motherboard forward and out of the HP Omnibook XE3 Technology Code GF Removal and Replacement 2 33 CPU standoff Screw screws 5 mm 2 M2 5x5 mm 1 Standoff screws 5 mm 4 Headphone PCA CPU support plate Screw M2 5x5 mm 1 ln fx CD DVD support Figure 2 23 Removing the Motherboard Reassembly Procedure e When reinstalling the motherboard see Reinstalling the Motherboard on page 2 35 e When reinstalling the bottom case see Replacing the Bottom Case on page 2 36 2 34 Removal and Replacement HP Omnibook XE3 Technology Code GF Reinstalling the Motherboard Reassembly Procedure 1 Install the CPU support plate 2 Insert the I O connectors through their openings in the bottom case then lower the motherboard into place e Be careful not to trap the modem or modem LAN cable s or headphone PCA cable under the motherboard modem and modem LAN models only e Fit the modem cable through the notch on the edge of the motherboard and make sure the LAN c
81. ok If hard disk has spun down to conserve power it can take several seconds to spin up If needed use Power Management or Power Options in Control Panels to change hard disk time out to match standby time out Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out Check for overheating see previous symptom If notebook s hard disk drive runs frequently as indicated by notebook s hard disk drive access light while notebook appears to be paused or running slowly consider installing additional SDRAM For best performance with Windows XP notebook should have a least 96 to 128 MB of SDRAM Check available free disk space Delete temporary and unneeded files Notebook pauses Heatsink or runs sluggishly CPU module Motherboard If notebook slows after period of continuous activity check heatsink see previous symptom HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 21 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Notebook still on Press Ctrl Alt Del and end but stops any application not responding responding Slide and hold power switch four seconds to turn off and reset notebook then press blue standby button to turn notebook back on If this fails insert a straightened paper clip into system off switch then press blue standby button to turn notebook
82. old Fn press the appropriate second key then release both keys Table 1 4 Fn Hot Keys Hot Key Effect Decreases the display brightness Increases the display brightness Toggles among the built in display an external display and simultaneous display on both Mutes the notebook s speakers Fn F8 Toggles the built in numeric keypad on and off Does not affect an external keyboard If Num Lock is on the numeric functions are active otherwise cursor control is active Fn Lock key Toggles Scroll Lock on and off Fn Up arrow Increases sound volume Fn Down arrow Decreases sound volume The Lock key is in the top row of the keyboard Es 1 10 Product Information HP Omnibook XE3 Technology Code GF Resetting the Notebook Occasionally Windows or the notebook may stop responding so that you cannot turn the notebook off If this happens try the following in the order listed e f possible shut down Windows click Start Shut Down Shut down Windows 98 or 2000 or Start Turn Off Computer Turn Off Windows XP e Press Ctrl Alt Del then click Shut Down e Slide and hold the power switch for about five seconds until the display shuts down e Insert a straightened paper clip into the system off switch on the left side of the notebook beneath the PC card eject buttons Figure 1 6 Resetting the Notebook After the notebook turns off press the blue standby button to restart it
83. onnector USB Motherboard _Bus controller USB connectors Docking port Motherboard Docking logic docking connector PCMCIA Motherboard PCMCIA controller PCMCIA sockets PCMCIA connectors HP Omnibook XE3 Technology Code GF Product Information 1 17 2 Removal and Replacement This chapter tells you how to remove and replace the notebook s removable components and assemblies The items marked by e in the following table are user replaceable Table 2 1 Removal Cross Reference e Battery page 2 4 Case bottom page 2 32 Case top page 2 19 Cover keyboard page 2 8 e Cover mini PCI page 2 7 e Cover SDRAM page 2 7 e Covers screw page 2 7 Display assembly page 2 16 Doors docking page 2 36 Doors PCMCIA page 2 37 Drive CD DVD page 2 31 Drive floppy disk page 2 29 Carrier hard disk drive page 2 13 Drive hard disk page 2 12 Heatsink assembly with fan page 2 24 Keyboard page 2 10 Module CPU page 2 26 Module SDRAM page 2 5 PCA CD player page 2 21 PCA headphone page 2 39 PCA mini PCI page 2 6 PCA motherboard page 2 32 PCA switchboard page 2 39 Plate CPU support page 2 40 Saddle hinge set page 2 22 Socket PCMCIA page 2 40 Caution components Notes Always provide proper grounding when performing repairs Without proper grounding an electrostatic discharge can damage the notebook and i
84. or light discoloration pressure applied to customer abuse visible when display an area on the is on screen External display Check connections External display does not work Press Fn F5 several times Motherboard Try display on another computer External display For Windows 98 use default cannot use high display type for internal resolution display Default Monitor If display type is changed non Plug and Play non DDC external monitors cannot use resolutions higher than that of the internal display Check display settings in Control Panel or by right clicking desktop and clicking Properties Display difficult to Check display resolution read or part of 1024 x 768 desktop not visible Use HP Desktop Zoom to adjust size of desktop icons and labels 3 10 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Cannot switch to TV display by pressing Fn F5 Image is not sharp when using TV out port Fn F5 switches only between internal LCD and external display connected to VGA port and will not switch to TV display connected to TV output port Notebook s TV out port is optimized for DVD display Performance may vary when using port for other applications Hard disk Hard disk never Check power source Hard drive or If drive case is damaged spins Remove and reinstall ha
85. ou may need to free the hinge saddle from the clip in the bottom case near the LAN modem ports to remove it 2 22 Removal and Replacement HP Omnibook XE3 Technology Code GF Screws M2 5x8 mm 2 Screws M2 5x8 mm 2 Figure 2 17 Removing the Hinge Saddle Reassembly Notes e Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in the bottom case and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case HP Omnibook XE3 Technology Code GF Removal and Replacement 2 23 Removing the Heatsink Assembly with Fan HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies Keyboard cover page 2 8 Keyboard page 2 10 Display assembly page 2 16 Top case page 2 19 Hinge saddle set page 2 22 3 Disconnect the fan cable from the motherboard 4 Remove all four retaining screws their springs are attached to them 5 Lift the heatsink out of the notebook 2 24 Removal and Replacement HP Omnibook XE3 Technology Code GF Heatsink retaining screws with springs 4 Figure 2 18 Removing the Heatsink Assembly Reassembly Notes e Make sure the fan cable is not pinned under the assembly e Make sure the thermal pad on the heatsink is not damaged and
86. parameters and repeat the test Replace the motherboard 0204h _ Replace the hard disk 0306h Replace the floppy drive 0205h Replace the motherboard 0307h Run the Floppy Disk Controller test Make sure 0207h Run BIOS Setup and check the hard disk type 030Bh the floppy diskette is fully inserted in the drive Check the hard disk connection Replace the Make sure the drive is properly installed _ hard disk Replace the motherboard AER ie ahs eu the floppy drive 0208h Repeat the test i i adel aL ad pan 0209h 030Ch Replace the floppy drive 3 26 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Code Suggestions Code Suggestions Keyboard Tests CD Tests 0400h Replace the motherboard 0A00h _ Insert a CD in the drive 1 0L MM ERN ee VETERUM 0A01h Repeat the test Replace the CD drive 0410h Check the keyboard ribbon cable connection OA02h No repair Automatic close not supported ony M ad ispionedihe OAO3h Insert a different CD in the drive and repeat the j test Make sure the CD drive is installed 0415h Replace the keyboard Replace the properly Replace the CD drive Replace the switchboard PCA Replace the motherboard motherboard 0416h Replace the keyboard Replace the 0A04h Insert a data CD in the drive and repeat the 0418h _
87. place the hard disk 0016h Replace the CPU module 0254h 001Eh Make sure the CPU module is seated properly 025Ah Repeat the test Run Windows disk checking 002Fh Replace the CPU module Replace the 0260h _ tools Replace the hard disk motherboard 0265h Check hard disk connection Replace the hard 0030h Replace the motherboard disk Replace the motherboard 0032h 0275h Replace the hard disk 0040h__ Replace the motherboard 0280h Check hard disk connection Replace the hard 0041h Use the Device Manager to check IRQ disk Replace the motherboard assignments for all devices 0281h Replace the hard disk DOPO Replace the motherboard 0290h Repeat the test Replace the hard disk I I 0293h Replace the hard disk 0071h Reset the notebook then run BIOS Setup and 0296h 0O76 4 Verify Stings Replace the moterboard 02AAh Check hard disk connection Replace the hard 0077h Replace the motherboard disk Replace the motherboard 0078h Reset the notebook then run BIOS Setup and 02CCh Repeat the test Run BIOS Setup and check verify settings Replace the motherboard the hard disk type Replace the hard disk 0079h Replace the motherboard Replace the motherboard 008Ah O2EEh Reset the notebook Use BIOS Setup to return 00COh Replace the CPU module all settings to default values Replace the hard 00CCh disk J
88. play Reassembly Notes e While installing the hinge screws support the display so that it remains approximately flat e Before installing the switchboard PCA make sure the large display cable lies within the notch in the hinge saddle e When installing a new display assembly follow the procedure given in Installing a New Display Assembly on the following page HP Omnibook XE3 Technology Code GF Removal and Replacement 2 17 Installing a New Display Assembly When installing a new display you must make sure to set the DIP switches on the motherboard to match the particular display assembly Caution Setting the DIP switches improperly could damage the display assembly 1 Find the manufacturer of the display this is shown on a label attached to the display assembly 2 Find the display s manufacturer and model in the table below and set the DIP switches on the motherboard as shown Table 2 8 Motherboard Video DIP Switch Settings Model 1 2 3 4 Hitachi 15 in TFT SXGA ON OFF OFF OFF Hitachi 15 in TFT XGA OFF ON OFF OFF UNIPAC 13 3 in TFT XGA OFF OFF ON OFF CPT 14 1 in TFT XGA ON OFF ON OFF LG 15 in TFT XGA ON ON ON OFF UNIPAC 14 1 in TFT XGA OFF OFF OFF ON LG 13 3 in TFT XGA ON OFF OFF ON LG 14 1 in TFT XGA OFF ON OFF ON IBM 15 in TFT SXGA OFF ON ON ON IBM 14 1 in TFT XGA OFF ON ON OFF As an example the following figure shows the DIP switches set to OF
89. r play begins If using both displays video image will not appear on any display set up as secondary Open Display in Control Panel click Advanced on Settings tab and change settings Resolution or color depth problems when playing an AVI or MPEG file Set the resolution or color depth before starting the video file player You cannot change these settings after play begins Some combinations of color depth and resolution are not supported in video file playback If you receive an error message reduce color depth or display resolution Performance Clock loses time Plug in AC adapter for 24 hours to charge CMOS battery Motherboard 3 20 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Check heatsink for proper fan operation or damage Heatsink Notebook gets abnormally hot Always set notebook on a flat surface so air can flow freely around and underneath it Make sure air vents are clear Check heatsink installation Games and other programs that drive CPU usage toward 100 can contribute as can charging battery May be normal Windows behavior background processing can affect response time Certain background operations such as virus scanning software can affect performance Press Ctrl Alt Del to see if an application is not responding Restart notebo
90. r 0 9 cosmetic change new lighter blue color on all plastics second SDRAM memory access door new IEEE 1394 port on selected models no serial port HP Omnibook XE3 Technology Code GF Product Information 1 3 Features The following illustrations show the notebook s main external features For an exploded view of the notebook see page 4 2 Figure 1 1 Top Right View 1 One Touch buttons 7 Click buttons 2 Power switch 8 CD CD RW DVD or CD RW DVD drive 3 Status lights left to right power status battery 9 Built in microphone S deme at ee OEP T ODIDVD efect buton access See page 1 8 11 Standby button blue 4 Pad Lock touch pad on off button 12 Modem port selected models 5 Touch pad pointing device 18 LAN port selected models 6 Scroll up down toggle 1 4 Product Information HP Omnibook XE3 Technology Code GF Figure 1 2 Front View 14 Headphone jack 17 Multimedia buttons selected models 15 Status panel mode select button selected 18 Latch to open computer models 16 Status panel selected models Figure 1 3 Rear Left View 19 AC adapter jack 26 USB ports 20 PS 2 port external mouse or keyboard 27 Microphone jack 21 VGA port external monitor 28 Kensington lock slot security connector 22 Parallel port 29 PC card slots upper and lower 23 IEEE 1394 port selected models 30 System off switch for resetting 24 Infrared por
91. rd connector drive may not operate drive Check connector Motherboard properly Hard disk makes clunking or scratching noise Back up drive immediately Was notebook or drive dropped Hard drive Check notebook and drive for evidence of customer abuse Hard disk makes buzzing or whining noise Files are corrupted Disk capacity is less than normal Back up drive immediately Check hard drive installation Check for alternate noise sources such as PCMCIA drive or fan Run virus scan program Check disk surface using ScanDisk Windows 98 or Tools tab in disk s Properties sheet Windows 2000 or XP Back up files if possible then use Hecovery CDs to reformat hard disk and reinstall factory software Check disk surface using ScanDisk Windows 98 or Tools tab in disk s Properties sheet Windows 2000 or XP Check partitions using FDISK Windows 98 or Control Panel Administrative Tools Computer Management Storage Windows 2000 or Disk Management Windows XP Use Recovery CDs to reformat hard disk and reinstall factory software Depends on source of noise Use suggestions shown at left Hard drive Use suggestions shown at left Disk s reported capacity is less than actual size Hard disk allocates space to diagnostic software This space is unavailable for other uses and not included hard disk capacity reported by Windows HP Omnibook XE3 Technology Code GF
92. s press the system off switch this resets the notebook so that you can restart it in a known state Verifying the Repair Before returning the repaired notebook to the customer verify the repair by running the following tests e DiagTools Basic Diagnostic Test Run the basic test of the e DiagTools diagnostic program page 3 23 and Function Tests Run tests that check the repaired function such as in the e DiagTools diagnostic program page 3 23 and Failed Tests Run any other tests that failed during troubleshooting 8 4 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Suggestions for Troubleshooting Table 3 1 Scope of Diagnostic Tools Function e DiagTools Power On Sycard DMI TopTools BIOS Setup Self Test PCCtest 450 if installed Bootup Tests Describes Configures Processor Tests Tests Describes System menu Memory Tests Tests Describes Describes Memory menu Batteries Tests CMOS Describes battery only Win 98 only Display Tests Describes Video menu Hard disk Tests Tests Describes Describes IDE menu Floppy drive Tests Tests Describes Describes FDD menu Keyboard Tests Tests Describes KBD menu Pointer Tests Describes Configures Misc menu Audio Tests System Misc menus Parallel Tests Describes Misc menu LAN Describes Modem Tests
93. s tes 1 5 Figure 1 3 Rear Deft Vie Wiii y Ree oue REC Ret RE ue Ap e Rt ta tep oe 1 5 Figure 1 4 Bottom View 2r Fe dert ier de Feder re Patton a tete apod 1 6 Figure I 5 Status Pights r um aep et e p be p Rn e bite atu 1 8 Figure 1 6 Resetting the Notebook ssori ionieni iio ana ninen etre nenne 1 11 Figure 1 7 Multimedia Buttons sess nnenne teen E enne 1 12 Figure 1 8 Replaceable Module Diagram eese ener 1 16 Figure 2 1 Dis ssembly Elow i tee o ee rt re Re On ER reed 2 2 Figure 2 2 Removing the Battery esses eene ene nnennnenenen nte nene tenente nennen 2 4 Figure 2 3 Removing the SDRAM Covers nennen neret nennen trennen 2 5 Figure 2 4 Removing the Mini PCI PCA sesesssssseeseeseeseeeeeeereee trennen erinnere nnne 2 6 Figure 2 5 Removing the Keyboard Cover Retaining Screws ssssseseseeeeeeen 2 8 Figure 2 6 Removing the Keyboard Cover essere eterne nenne 2 9 Figure 2 7 Loosening the Keyboard Retaining Screws 2 10 Figure 2 8 Disconnecting the Keyboard Cable essere 2 11 Figure 2 9 Removing the Hard Disk Drive essere nee ener 2 13 Figure 2 10 Removing the Hard Disk Carrier cece ee ccceseesseeeceeeeseeseeeeeeseeaesaeeneesseeaseaeeeeeeaees 2 13 Figure 2 11 Removing the Display obaran A A E 2 17 Figure 2 12 Motherboard DIP Switches 0 eee cece ese ceeceecesecseeseceeeesecseseeseseesec
94. session in SDRAM Click Start Turn Off Computer Restarts quickly Stand By Windows XP Restores network connections Hibernate mode Click Start Shut Down Hibernate Press the blue Power status LED turns off Windows 2000 standby button to Saves maximum power or recover your Saves the current session to disk then turns off Click Start Turn Off Computer previous session Restores network connections then press and hold Shift and click Hibernate Windows XP Turn off Click Start Shut Down Shut down Press the blue Power status LED turns off Windows 98 or 2000 standby button to Saves maximum power or restart with a new Turns off without saving the current session Click Start Turn Off Computer session At startup resets everything starts a new session Turn Off Windows XP and restores network connections with mini PCI or and some PCMCIA cards Slide the power switch and hold for five seconds only if the Start menu procedure doesn t work HP Omnibook XE3 Technology Code GF Product Information 1 7 Checking the Notebook s Status The notebook s status lights located above the keyboard report power and battery status keyboard status and drive activity Figure 1 5 Status Lights 1 Power status 5 Scroll lock 2 Battery status 6 Floppy disk drive activity 3 Caps lock 7 Hard disk drive activity 4 Num lock 8 CD DVD drive activity 1 8 Product Information HP
95. sion Accessories and peripherals used Analyze the problem Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also note the functions that do work properly Separate Problems If there is more than one symptom separate them into distinct problems Consider Causes Keep in mind possible causes for each problem Use the diagnostic tools and troubleshooting suggestions to help find the possible causes The e DiagTools diagnostic program tests most of the notebook s components using automatic and interactive tests and will be your primary troubleshooting tool Other tools include the power on self test DMI TopTools if installed the BIOS Setup utility and the Sycard PCCtest Table 3 1 on page 3 5 shows how you can use these tools to isolate the cause of the notebook s problem The troubleshooting suggestions on page 3 6 include general suggestions for repairing units that show specific failure symptoms Swapping modules that may be defective with others known to be good is generally an ideal way to find the component responsible for the problem A failure symptom is rarely caused by more than one component so you will not usually need to replace more than one to correct a particular failure After you replace a component the notebook will normally be in a confused state and lock up when you apply power If this happen
96. sk drive page 2 12 Display assembly page 2 16 Top case page 2 19 Hinge saddle set page 2 22 Heatsink assembly page 2 24 CPU module page 2 26 Floppy disk drive page 2 29 CD DVD drive page 2 31 Motherboard page 2 32 See the figure on page 2 37 Drive CD DVD See page 2 31 Drive floppy disk See page 2 29 Heatsink with fan See page 2 24 Keyboard See page 2 10 PCA CD player See page 2 21 PCA headphone Keyboard cover Remove the retaining screw from the PCA disconnect page 2 8 the cable to the motherboard and lift the PCA out of Keyboard page 2 10 Display assembly page 2 16 Top case page 2 19 Hinge saddle set page 2 22 the notebook You can lift the floppy drive slightly for access PCA motherboard See page 2 32 PCA switchboard Keyboard cover Remove both screws M2 5x4 mm from the PCA and page 2 8 carefully lift the PCA off of the connector beneath it Be Keyboard page 2 10 careful not to pull on the cable attached to the PCA Disconnect the cable from the PCA and remove the PCA from the notebook HP Omnibook XE3 Technology Code GF Removal and Replacement 2 39 Component Removal Procedure Additional Steps Plate CPU support Saddle hinge set Mini PCI PCA page 2 6 Keyboard cover page 2 8 Keyboard page 2 10 Hard disk drive page 2 12 Display assembly page 2 16 Top c
97. st Use the Recovery CDs to reformat the hard disk and reinstall factory software 9607h Back up data if possible then use the Recovery CDs to reformat the hard disk and reinstall factory software Replace the hard disk 9018h If this error occurs for external headphone 901Ah replace the motherboard Otherwise check speaker connections Replace the top case 3 28 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Power On Self Test The POST Power On Self Test is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots The system BIOS will not boot the operating system if system memory the CPU DMA or the interrupt controller fails the POST diagnostic tests POST progress is indicated by a sequence of codes and error messages are displayed if possible You should not necessarily interpret the failure of one or more POST tests as a hardware software or firmware failure If an error message appears confirm the problem using other diagnostic tools Not all POST messages indicate a hardware software or firmware failure some messages are for information only First confirm the failure by performing a clean boot If the computer fails to restart with a clean boot it requires repair 1 Remove all accessories including SDRAM modules port replicator PC cards printer external monitor pointing device and keyboard
98. steps shown below Check the customer s description of the problem and any supporting information Check for customer abuse Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Figure 3 1 Basic Troubleshooting Steps 3 2 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Checking for Customer Abuse Some units may appear to have been damaged by customer abuse Use these guidelines to help determine if this is the case e If the shipping box is seriously damaged customer abuse cannot be declared e If the damage could have a cause other than customer abuse customer abuse cannot be declared e Ifthe unit shows any of the following customer abuse is declared Missing parts Broken plastic parts Parts not original to the unit Damaged or missing keys on the keyboard Table 3 2 on page 3 6 includes additional criteria for determining customer abuse to specific parts of the unit Important Parts damaged by customer abuse are not covered by the warranty HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 3 Troubleshooting the Problem Record pertinent information about the notebook Model and serial number Operating system and version Software version hidden file c version inf BIOS ver
99. t selected models notebook 25 TV output port 3 32 Floppy disk drive PC card eject buttons HP Omnibook XE3 Technology Code GF Product Information 1 5 Figure 1 4 Bottom View 33 Battery 36 Secondary RAM cover 34 Battery latch 37 Port replicator connector selected models 35 Primary RAM cover 38 Mini PCI cover 1 6 Product Information HP Omnibook XE3 Technology Code GF Operation This section gives an overview of the notebook s operation Turning the Notebook On and Off You can start and stop the notebook using its power switch or blue standby button However at times you may want to use certain methods to start or stop the notebook depending on power considerations types of active connections and start up time Table 1 2 Activating Power Modes Power mode To enter this mode To turn on again Display off mode Allow timeout Press any key or Power status LED stays green move a pointing Saves minimal power device to restore Turns off the display and hard disk the display Instant Restarts quickly On Maintains network connections Standby mode Press the blue standby button Press the blue Power status LED turns amber or standby button to Saves significant power Click Start Shut Down Standby return to your Turns off the display hard drive and other Windows 98 or 2000 current session components or Instant On Maintains the current
100. t test CardBus 32 bit test PC Card configuration header CardBus configuration header XE3 N5000 Upper PCT450 1 ba6 51 v TESTCB 1 b56 v p jsd000 0 k3 technology code GF Lower PCT450 0 ba6 51 v TESTCB 0 b56 v p jsd000 0 k3 3 32 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Desktop and Windows Management Interfaces DMI WMl Note HP TopTools are not supported on Pavilion models The Desktop Management Interface and Windows Management Instrumentation are basically sets of rules for accessing information about a computer DMI WMI allows an application to determine for example the operating system being used which hardware and software components are in the computer and possibly whether any of the components need replacing A local or remote application can use the DMI WMI interface to check which hardware and software components are installed on your computer and may be able to tell how well they are working or if they need replacement Installing the DMI Package The DMI package is either preinstalled on the computer s hard disk or can be downloaded from http www hp com toptools the contents are the same in both cases The package must be properly installed before it can be used Install the package as follows To install the DMI preloaded on the hard disk e In Windows click Start Programs or All Programs HP TopTools for Notebooks Setup To install the DMI from the Recov
101. t hear 9071h Update the notebook BIOS Replace the dock s a change Check the heatsink connection 9073h electronics PCA Replace the heatsink Replace the 9075h Replace the dock s electronics PCA motherboard 9077h 9002h Reset the notebook Replace the motherboard 907Ah Microphone Tests 907Bh Replace LED button assembly in dock 9003h Replace the top case Replace the 907Eh Update the notebook BIOS Replace the dock s motherboard electronics PCA 9004h Replace the motherboard 9082h Rerun test with known good computer Replace USB Port Test electronics PCA in dock 9006h Make sure a USB device is connected to the 9085h Restart the computer and repeat the test USB port being tested Select the correct 9088h Replace electronics PCA in dock Hard Disk Tests Failure may occur soon Back up data and replace the harddisk Repeat the hard disk test If other errors occur follow the instructions for those errors Back up data if possible then reinstall applications Use the Recovery CDs to reformat the hard disk and reinstall factory software 9605h Run the full HDD test For a notebook that does not give an F10 prompt at boot no Hibernate partition or that has a non Windows operating system this error may not indicate a failure Otherwise use the Recovery CDs to reformat the hard disk and reinstall factory software Repeat the test Make sure the IR ports on the 9606h Run the full HDD te
102. te the hibernate partition without installing the factory software click Advanced and select not to install the operating system If the hard disk is partitioned into several drives you can install the factory software on drive C without affecting other drives Click Advanced and select to restore only the C partition 8 When prompted to reboot the computer press Ctrl Alt Del and follow any instructions that appear HP Omnibook XE3 Technology Code GF Removal and Replacement 2 15 Removing the Display Assembly HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 8 e Keyboard page 2 10 3 Remove both screws from the switchboard PCA and carefully lift the PCA off the connector underneath it Notice the retaining hook at the right end of the PCA Be carefully not to pull on the cable attached to the PCA 4 Disconnect the cable from the switchboard PCA and remove the PCA from the notebook 5 Remove the four flanged screws from the display hinges This may be easier if you support the display so that it remains approximately flat 6 Lift the display off of the notebook 2 16 Removal and Replacement HP Omnibook XE3 Technology Code GF Screws flanged M2 5x8 mm 4 Screws M2 5x4 mm 2 Figure 2 11 Removing the Dis
103. tebook Motherboard when testing parallel port Check port settings in Device see page 3 25 Manager Check settings in Control Panel Use troubleshooters in Windows Help For USB contact device vendor and HP Notebook web site see page vi for latest USB drivers For USB if the device is powered by the USB port try the other port Modem Modem will not Verify that host modem connect at 56K supports 56K V 90 connection speed Try connecting later in case line quality or other external factor is cause of problem Modem will not Make sure notebook s Mini PCl PCA connect at any modem is properly Motherboard speed connected to wall telephone jack Check cables Verify settings in Control Panel Make sure parity speed word length and stop bits match on sending and receiving modems Restart notebook Run Windows modem diagnostics or modem troubleshooter in Windows Help Open Device Manager If modem is disabled enable it If it has a conflict try disabling another device Use analog telephone line not PBX or digital line In a hotel ask for data line Try disabling error correction and data compression Download latest modem driver from technical support area of HP notebook web site see page vi HP Omnibook XE3 Technology Code GF Troubleshooting and Diagnostics 3 15 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Modem doesn t dial Check al
104. the ribbon cable connecting the keyboard to the notebook Caution Be careful not to touch the heatsink until it has cooled It could be hot if the notebook was running l recently 2 10 Removal and Replacement HP Omnibook XE3 Technology Code GF 5 Lay the keyboard face down on the top case forward of its normal position and disconnect the ribbon cable from the motherboard Keyboard ribbon cable Figure 2 8 Disconnecting the Keyboard Cable Reassembly Notes e Lay the keyboard face down on the top case forward of its normal position then reconnect the ribbon cable e Slip the metal tabs on the bottom of the keyboard into their slots in the top case then lower the keyboard into place HP Omnibook XE3 Technology Code GF Removal and Replacement 2 11 Removing the Hard Disk Drive HP Authorized Service Providers Only Table 2 7 Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive hard disk 10 GB 9 5 mm Hitachi F1664 60902 F1664 69002 Drive hard disk 10 GB 9 5 mm Hitachi F2072 60908 F2072 69108 Drive hard disk 10 GB 9 5 mm F1660 60912 F1660 691 12 IBM DJSA 210 Drive hard disk 20 GB 9 5 mm Hitachi F2072 60913 F2072 69113 Drive hard disk 20 GB 9 5 mm F1660 60914 F1660 69114 IBM Diablo ATA100 Drive hard disk 30 GB 9 5 mm F2332 60903 F2332 69003 Toshiba ATA66 Required Equipment e 0 Phillips screwdriver Remova
105. therboard Make sure disk is clean undamaged and inserted correctly Clean with soft cloth or replace as needed Wait 5 to 10 seconds after closing tray before pressing Play Restart notebook Make sure CD DVD drive is installed properly System Error Unable to read drive message 3 12 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments DVD doesn t play with two displays Problems with display resolution or color when playing DVDs Before starting DVD player press Fn F5 to switch to one display You cannot switch displays once DVD player is started For Windows 98 if using Extended Desktop dual displays move player window to display 1 If using both displays DVD image will not appear on any display set up as secondary Open Display in Control Panel click Advanced on Settings tab and change settings Set resolution or color depth before starting DVD player You cannot change these once DVD player is started Some combinations of color depth and resolution not supported in DVD playback If needed reduce color depth or display resolution erratic called PC Friendly This software can cause errors or erratic play If needed uninstall PC Friendly and restart notebook Keyboard Some or all keys do Try reinserting ribbon cable Keyboard All DVD
106. tics 3 29 Table 3 5 POST Messages Message Description 0200 Failure Fixed Disk The hard disk is not working or not configured properly Make sure the disk is installed properly Use BIOS Setup to make sure the hard disk type is correctly identified 0210 Stuck key A key is stuck on the keyboard 0211 Keyboard error The keyboard is not working 0212 Keyboard Controller Failed The keyboard controller failed its test The motherboard may need to be replaced it contains the keyboard controller 0213 Keyboard locked Unlock key switch Unlock the system to proceed 0220 Monitor type does not match CMOS Run SETUP The monitor type is not correctly identified in BIOS Setup 0230 Shadow RAM Failed at offset nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected 0231 System RAM Failed at offset nnnn System RAM failed at offset nnnn of the 64k block at which the error was detected 0232 Extended RAM Failed at offset nnnn Extended memory is not working or not configured properly at offset nnnn Update to the latest BIOS version The CMOS clock battery indicator shows that the battery is dead Connect the AC adapter for at least 24 hours Replace the CMOS battery Replace the motherboard 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly perhaps by an application that changes data stored in CMOS The BIOS inst
107. ts To reassemble a component perform the removal procedure in reverse order Any special notes required for reassembly are included at the end of each section d Symbols like this throughout this chapter show approximate full size screw outlines You can use these to verify the sizes of screws before you install them Installing a wrong size screw can damage the notebook The symbol at the left represents an M2 5x5 mm T head screw HP Omnibook XE3 Technology Code GF Removal and Replacement 2 1 Disassembly Flowchart The following diagram shows the general path you will use in disassembling the notebook to access any particular component Battery AC adapter SDRAM modules mini PCI card Keyboard cover Keyboard Switchboard PCA also remove if removing motherboard or bottom Only if not removing case assembly motherboard Hard disk drive assembly or bottom case L n Display assembly Top case assembly CD player PCA Hinge saddle set If removing only CD ROM DVD drive assembly heatsink assembly Floppy disk drive assembly or CPU module Headphone PCA Heatsink assembly with fan CPU module Motherboard or Doo DAT Se PCMCIA doors Figure 2 1 Disassembly Flow 2 2 Removal and Replacement HP Omnibook XE3 Technology Code GF Table 2 2 Required Equipment 0 Phillips screwdriver preferably magnetized Small flat blade screwdriver 5 mm hexagonal socket screwdriver Electrostatic
108. tware server uses Netware servers IPX SPX protocol may need to force frame type to match server s frame type Check with network administrator Computer stops If using a TCP IP network responding after with no DHCP server long booting delay can occur at startup because DHCP is enabled Contact network administrator for proper TCP IP configuration Slow or dropped Switch may be forced to 10 connections on Mbps For Windows 98 use 10 100 network Network in Control Panel to Switch or hub disable Auto Polarity for network adapter 3 18 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments General problems Make sure infrared is Motherboard enabled in BIOS Setup Infrared is disabled by default Make sure default setup is modified as specified in HP Notes Make sure correct drivers are installed In Device Manager double click Infrared devices then double click IrDA Fast Infrared Port On Advanced tab click Infrared Transceiver A in Property window then select IBM 31T1100 from pull down menu Make sure the line between the two infrared ports is not blocked ports face each other squarely and are no more than 1 meter apart Sunlight heat from nearby equipment or other sources of infrared radiation can cause transmission errors Make sure only one application is using infrared port R
109. utton to turn Motherboard If power status light does not notebook on Disbl v assembl turn on replace Unplug AC adapter remove pey y motherboard Hard drive battery remove any PC cards undock then reconnect power and try again Remove all but one SDRAM module and try again Reinsert any other SDRAM modules and try again If power status light turns on but display remains off try external monitor If monitor shows successful boot replace display assembly If monitor shows activity but BIOS does not complete replace display assembly If monitor is blank replace switchboard PCA replace motherboard If power status light and display turn on and BIOS completes but OS does not start from hard disk or from floppy drive replace CPU module then motherboard If OS starts from floppy drive use Hecovery CDs to reinstall factory software onto hard drive replace hard drive Beeps once spins hard disk repeats but does not boot Does not boot on battery but boots on AC Does not boot from floppy drive Does not boot from CD in CD DVD drive Make sure battery is properly installed and fully charged Check battery contacts If available try another battery Make sure floppy disk is bootable Make sure floppy drive is installed correctly Use BIOS Setup to check boot order Make sure CD is bootable Use BIOS Setup to check boot order Restart notebook SDRAM module Battery or
110. web site www hp com notebooks in Europe www europe hp com notebooks Hardware Specifications Table 1 5 XE3 Series Hardware Specifications Physical Attributes Size 13 03 x 10 72 x 1 59 in 331 x 272 4 x 40 5 mm for 13 3 14 1 in TFT LCD 13 46 x 10 92 x 1 65 in 842 x 276 6 x 42 0 mm excluding rubber thickness for 15 in TFT LCD Weight 7 lbs 3 2 kg minimum Processor 933 MHz to 1 13 GHz Intel Mobile Pentium Ill processor with SpeedStep technology 866 to 933 MHz Intel Celeron T processor Chip Set Ali M1647 M1535 SDRAM 133 MHz SDRAM PC133 No SDRAM on board Two 1 25 in slots for expansion up to 1024 MB using two 512 MB SODIMM modules 144 pin 3 3 V Supports 64 128 256 512 MB SODIMMs Mass Storage Hard disk drive 10 20 or 30 GB PCI Bus Master Enhanced IDE 9 5 mm 2 5 in Supports Ultra DMA 33 66 1 00 Floppy disk drive 1 44 MB 12 7 mm 3 mode module Optical drive 24x CD 8x DVD 24x 8x CDRW 4x 24x 4x DVD CD RW Combo 12 7 mm module Display 13 3 14 1 15 0 in XGA 1024x768 or 15 0 in SXGA 1400x1050 TFT LCD Graphics Controller Intel 830M graphics controller 8 to 32 MB of video memory shared with main system memory and dynamically allocated based on application needs Power Rechargeable lithium ion battery 11 1 V or NiMH battery 10 8 V Battery life up to 3 hrs depending on settings usage battery and other factors Charging time 2 2 hr system off
111. x modem standard send receive rates up to 14400 bps V 17 V 29 V 27ter and V 21 channel 2 Power management supports ACPI Power Management and wake up on Ring from S3 Input Output High speed bidirectional parallel port 25 pins EPP ECP capability VGA port 15 pins IEEE 1394 port on selected models Infrared port on selected models PS 2 6 pins for keyboard keypad or PS 2 mouse Y adapter compatible Microphone in headphone out jacks Internal microphone Two USB ports Composite TV out RJ 45 LAN RJ 11 modem Expandability Two Type II or one Type III 16 32 bit PCMCIA slots Options Environmental Limits 64 128 256 512 MB PC133 SODIMM 3 3V 144 pin SDRAM Simple port replicator Mini PCl modem supporting wake up on Ring from D3 cold with AC in Mini PCl modem LAN combo supporting wake up on Ring amp PME from D3 cold with AC in Operating temperature 0 to 35 C 32 to 95 F Storage temperature 20 to 65 C 4 to 149 F Operating humidity 10 to 90 RH 5 to 35 C Operating altitude up to 3050 m 10 000 ft Storage altitude up to 12 200 m 40 000 ft 1 14 Product Information HP Omnibook XE3 Technology Code GF Table 1 6 XE3 Series Accessories Accessory Description Memory F1457C 64 MB SDRAM PC133 SODIMM expansion module F3495A 128 MB SDRAM PC133 SODIMM expansion module F3496A 256 MB SDRAM PC133 SODIMM expansion module
112. y Code GF Replaceable Parts 4 9 5 Reference Information This chapter includes the following reference information e Password removal policy e Display quality statement Password Removal Policy If the user forgets the system password the user calls HP Customer Care to determine the proper removal procedure The user must provide proof of ownership and the notebook must be operated during the procedure The password removal procedure is protected as HP Company Private information There are a restricted number of locations that can perform password removal It may not be disclosed or distributed outside those locations Password removal is strictly controlled Hewlett Packard and authorized support providers must ensure with written evidence that the notebook being cleansed is actually in the possession of the notebook s actual and current owner This requires a sales receipt showing the notebook serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the password of a notebook for any non owner even if it is requested by law enforcement agencies If you receive such a request you should notify management and HP Corporate Legal immediately These requests
113. y Notes e Reattach the cable modem models only or cables modem LAN models only to the PCA and tuck them into the compartment e Gently press the PCA into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the PCA until the latches snap closed e Make sure the sticky pads are intact and in place on the underside of the PCA 2 6 Removal and Replacement HP Omnibook XE3 Technology Code GF Replacing Small Parts User Replaceable The user can replace the following small parts Table 2 6 Replacing Small Parts User Replaceable Part Replacement Procedure Cover mini PCI On the bottom of the notebook loosen the screw in the mini PCI cover the cover retains the screw and remove the cover On the bottom of the notebook loosen the screws in the SDRAM module covers the covers retains the screws and remove the covers Insert a small flat blade screwdriver under the cover and pry it loose To replace firmly press the adhesive side of the cover into the recess Covers screw on Covers SDRAM display bezel HP Omnibook XE3 Technology Code GF Removal and Replacement 2 7 Removing the Keyboard Cover HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Close the display and remov
114. y disabling another device If running fax software using fax Class 2 try Class 1 3 16 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Code GF Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Verify settings in Control Panel Make sure parity speed word length and stop bits match on sending and receiving modems Disable error correction and data compression Modem connects but transferred data is bad Mini PCl PCA If using fax Class 2 in fax software try Class 1 Close any other communications programs If faxing by printing from application make sure fax printer is selected Turn off power management features temporarily Modem doesn t fax Excess line current detected Use analog telephone line not PBX or digital line In a hotel ask for data line If PC card modem is not working disable internal modem in Control Panel Download latest modem driver from technical support area of HP Notebook web site see page vi General problems Mini PCI PCA Motherboard One Touch button problems Buttons not working Make sure correct Keyboard cover properly applications are associated Switchboard PCA with buttons in One Touch tab of Keyboard in Control Panels Make sure Onscreen Display is enabled in One Touch tab of Keyboard in Control Panels On screen display does not appear when button is pressed

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