Service Manual
Contents
1. 11010 JT2 JT1 5 2 Service Manual 4479 XXX 6 Preventive maintenance This chapter contains lubrication specifications Follovv these recommendations to prevent problems and maintain optimum performance Lubrication specifications Lubricate only when parts are replaced or as needed not on a scheduled basis Use grease P N 99A0394 to lubricate the following All gear mounting studs The left and right ends of the large feed roller at the side frames The carrier to carrier frame engagement The carrier guide rod and carrier guide rod bearings Warning Keep grease from coming into contact with any electrical components as this may cause All In One damage or failure Do not lubricate the scanner rod or bearing after replacing Preventive maintenance 6 1 4479 XXX 6 2 Service Manual 4479 XXX 7 Parts catalog Hovv to use this parts catalog The following legend is used in the parts catalog Asm Part Units Units Index number mach FRU Description Asm index Identifies the assembly and the item in the diagram For example 3 1 indicates assembly 3 and item number 1 Part number Identifies the unique number that identifies this FRU Units mach Refers to the number of units actually used in the machine or product Units FRU Refers to the num2. 4479 XXX Control panel The control panel is set up to function in scan and copy mode The LCD offers different options depending upon the mode Buttons Povver Functions The Power button turns the power on and off when the All In One is idle When the All In One is on and performing a standalone or computer based print job pressing the Power button cancels the print job and sends a printer initiated cancel print alert to the computer The All In One will power off after the page has been ejected During a computer scan job this button cancels the job by sending a scan abort command to the computer During a computer copy job this button performs a combination command to cancel the print and scan job During a standalone copy job this button cancels the copy job and ejects the page General information 1 3 4479 XXX Buttons Functions Cancel During a computer print job the Cancel button cancels the job by sending the cancel print alert to the computer and the ejects the page During a computer scan job this button cancels the job by sending a scan abort command to the computer During a computer copy job this button performs a combination command to cancel the print and scan job During a standalone copy job this button cancels the copy job and ejects the page The All In One stays on after a job has been canceled When th
3. The Power button indicator light comes on Lexmark 3300 Series appears on the LCD The carrier moves off the maintenance station and then returns The paper feed motor runs and then stops The Contact Image Sensor CIS moves to the left and then returns Copies 1 appears on the LCD If the printer completes POST with no errors go to Symptom tables on page 2 10 locate the symptom and take the appropriate action If the printer does not complete POST go to POST symptom table on page 2 9 locate the symptom and take the appropriate action Error codes POST errors Code Name Description Action 0300 NVRAM R W An error was detected 1 Replace the system in reading or writing board NVRAM 0301 Memory Unable to initialize Replace the system Failure memory board Diagnostic information 2 1 4479 XXX Code Name Description Action 0302 Hardvvare General hardvvare Replace the system Failure failure unable to board localize failure to a specific system 0303 ROM Corrupted ROM Replace the system Checksum board Failure Catastrophic errors n this state the All In One is in an error mode such that operation cannot continue These errors affect the entire All In One The LCD is on and operating An error message appears on the LCD The power LED blinks continuously and all button presses are ignored except for the power button which resets the machine The All In
4. 7 4 Service Manual 4479 XXX Assembiy 2 Engine carrier and electronics Asm Part Units Units B seri tl n ndex number mach FRU P 2 1 56P3861 1 1 Board system 001 A01 2 21B0106 1 1 Cord povver USA Canada Peru 001 A01 3 21G0315 1 1 Supply power 15W universal 001 A01 4 56P3860 1 1 Engine print assembly 001 A01 5 56P2577 1 1 Carrier assembly vvith cables and belt 001 A01 6 56P3880 1 1 Strip encoder 001 A01 7 56P3881 1 1 Station maintenance assembly 001 A01 NS 21B0313 1 1 Cord povver Taivvan 001 A01 NS 21B0316 1 1 Cord power Japan 001 A01 NS 21B0101 1 1 Cord power UK Hong Kong 001 A01 NS 21B0102 1 1 Cord povver Europe Singapore Chile 001 A01 NS 21B0103 1 1 Cord povver Argentina 001 A01 NS 21B0104 1 1 Cord povver Australia Nevv Zealand 001 A01 NS 21B0105 1 1 Cord povver South Africa 001 A01 NS 21B0107 1 1 Cord povver Peoples Republic of China 001 A01 NS 21B0108 1 1 Cord povver Korea 001 A01 NS 21B0109 1 1 Cord power India 001 A01 NS 21B0305 1 1 Cord power Brazil 001 A01 NS 7373414 1 1 FRU package B M includes carton cushion set and sealing tape USA Canada LAD EMEA 001 NS 7374417 1 1 FRU package B M includes carton cushion set and sealing tape Asia Pacific 001 A01 Parts catalog 7 5 4479 XXX 7 6 Service Manual Index A acronyms 1 6 adjustments 4 2 buttons 1 4 Arrow 1 4 Black Copy 1 4 Ca
5. Description Action 120B Address Error Firmvvare attempted to access invalid address space Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the system board 120C NVRAM Error An error was detected in reading or writing NVRAM Clear the paper path Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Black Copy button and Power button simultaneously until the Mfg Menu Enabled message appears Select Clean NVRAM If the error continues replace the system board 120D Never Error Stack over and under flow error Code error Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the system board 120E Software Detected Error An error condition was detected in the software control code Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the system board 2 6 Service Manual 4479 XXX Code Name Description Action 121A Loop Timeout Error Error detected that a while loop or similar loop timed out before the event it was waiting on finished Unplug the All In One wait a few seconds then plug the All
6. One accepts data but discards it and does not respond Code Name Description Action 1202 Data Error Incorrect data has Unplug the All In One been sent from the wait a few seconds host computer to the then plug the All In One All In One back in and turn the power on If the error remains replace the USB cable If the error continues replace the system board 1204 Printhead Unable to program Replace print Programming pseudo random cartridge s printhead ID 2 2 Service Manual 4479 XXX Code Name Description Action 1207 Paper System Error A paper system error control failure vvas detected Clear the paper path Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Black Copy button and Power button simultaneously until the Mfg Menu Enabled message appears Select Clean NVRAM If the error continues replace the system board 1209 1211 FLASH Programming Error USB Error Cannot program FLASH memory An error was detected in USB hardware or invalid results occurred in USB code Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the USB cable If the error continues replace the system board Unplug the All In One wait a few seconds then plug the All I
7. scanner problems 2 11 service checks automatic sheet feeder 2 16 carrier assembly 2 14 carrier transport 2 13 CIS module assembly 2 14 control panel 2 17 encoder strip 2 13 maintenance station 2 15 paper feed 2 16 PictBridge 2 15 power 2 17 print cartridge 2 18 print quality 2 18 printhead alignment 2 19 scan and copy quality 2 20 system board 2 13 specifications resolutions 1 2 scanner 1 2 start 2 1 symptom tables carrier transport problems 2 10 control panel problems 2 10 maintenance station problems 2 10 paper feed problems 2 12 PictBridge problems 2 11 povver problems 2 12 print quality problems 2 12 printer communication problems 2 11 scanner problems 2 11 I 2 Service Manual 4479 XXX Part number index P N Description Page 21B0101 Cord power UK Hong Kong 001 A01 7 5 21B0102 power Europe Singapore Chile 001 A01 7 5 21B0103 Cord power Argentina 001 A01 7 5 21B0104 Cord power Australia New Zealand 001 A01 7 5 21B0105 power South Africa 001 A01 7 5 21B0106 Cord power USA Candad Peru 001 A01 7 5 21B0107 Cord power Peoples Republic of China 001 A01 7 5 21B0108 Cord power Korea 001 A01 7 5 21B0109 Cord power India 001 A01 7 5 21B0305 Cord power Brazil 001 A01 7
8. 4 Remove three screws A Disconnect all system board cables ab amp gt Note Be careful not to damage the of End Of Forms flag B 5 Remove the system board Repair information 4 17 4479 XXX Maintenance station removal 1 Remove the scanner module assembly 2 Remove the print engine 3 Press three retainer tabs A 4 18 Service Manual 4479 XXX 4 Slide the maintenance station forward and down to remove Base assembly 1 Remove the scanner module assembiy 2 3 Remove the rear cover 4 Remove the print engine Remove the exit tray vvith extender The base assembly remains Repair information 4 19 4479 XXX 4 20 Service Manual 5 Locations and connections System board 4479 XXX Connector Connector 1 Description Approximate voltage 1 total number of pins J1 Carrier Transport 1 Pins 1 and 2 29 V dc 2 Motor J2 Paper Feed Pins 1 and 2 29 V dc 2 Motor J3 Scanner Motor Pins 1 2 3 4 1 V dc 4 J4 Carrier J5 Carrier J6 Carrier J7 USB J8 Control Panel J9 Paper Feed Encoder Dial J10 CIS J11 PictBridge Pin 1 9 V dc 5 J12 Media Sensor JT1 Power Supply 29 V dc JT2 Power Supply PS1 EOF Sensor S1 Cartridge Access Sensor Locations and connections 5 1 4479 XXX
9. Bezel removal 1 Lift the scanner lid 2 Use your fingers to loosen the bezel Repair information 4 5 4479 XXX 3 Pull the bezel forvvard and remove Control panel cover removal 1 Use a flat thin blade screvvdriver to separate the cover from the base of the control panel 2 Lift and remove the control panel cover 4 6 Service Manual 4479 XXX Exit tray vvith extender removal 1 Extend the exit tray 2 Press dovvn on the center of the exit tray 3 Pull the exit tray out and remove Repair information 4 7 4479 XXX Scanner lid removal 1 Open the scanner lid 2 Lift and remove Paper support removal 1 Press in the left tab 2 Lift and remove the paper support 4 8 Service Manual 4479 XXX Scanner support removal 1 Lift the scanner module assembiy 2 Press in tab A A 3 Remove the scanner support Repair information 4 9 4479 XXX Scanner module assembly removal 1 Press in the left and right latches A 2 Lift the scanner module assembly into the upright position 3 Remove three screws B from the midframe cover F 4 10 Service Manual 4479 XXX 4 Press dovvn on the front of the midframe cover C to release tabs D D C D 5 Lift the midframe cover and disconnect all scanner cables and the media sensor cable from the system board 6 Lift and remove the scanner module assembly Repair information 4 11 4479 XX
10. Eq sa aed d d xa eR 1 2 Resoun iex s same c EHE era OR NL MAGA DA 1 2 COMMON PANE e Ree EF S ES E ER REY TIRES ES 1 3 Maintenance approach sane di n 1 5 Tools regure TOI GOIVIGE suya a kids Ed ex E amies 1 5 ACIONYMS ee dan oa CR di UAR on 1 6 Diagnostic information 2 1 DAL aaa di im a dada ei as and d bab kan 2 1 Povver On Self Test POST sequence 2 1 urgere T 2 1 POST epi ua Sena Ka EA REQUIERA Rada 2 1 CatastrophicBITOFS sio eacus tucked Rec e EG PUER RE eas NG 2 2 User intervento de cis lo Ei a yan 2 8 POST symptom table assa saba dk a Rau b teen d die bau 2 9 SAPON EDO s oe ned domi AT 2 10 Service CHECKS a aa is aa a a and as a ad REG RARE E la az TER Rika 2 13 Carrier transport service check 2 13 CIS module assembly service check 2 14 PictBridge Service CHECK pas y Buda RN ds iR Rn 2 15 Maintenance station service check 2 15 Paper feed service check sn y ku RB ademas gas remeis 2 16 Power service CHECK sis cata Ra a ere RE 2 17 Print quality Service CHECK mas regis d daa Ra xx Rm nm em Run es 2 18 Scan and copy quality service check 2 20 Diagnostic aids ies cox R ame o ERE Rue OK man me ERE VER EA R LAN 3 1 Single est PAGE use me sado
11. If the problem continues replace the system board Go to System board removal on page 4 17 Printer communication problems 4479 XXX Symptom Action Not able to print Test Page Check the USB cable and system board cable connections f connections are okay replace system board Go to System board removal on page 4 17 Scanner problems Symptom Action CIS does not move Lamp does not come on Go to the CIS module assembly service check on page 2 14 Scanned images are faded or colors are dull blurry or fuzzy Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven e Blank copies PictBridge problems Go to the Scan and copy quality service check on page 2 20 Symptom Action The camera does not communicate with the printer Check USB cable connections If connections are okay go to the PictBridge service check on page 2 15 Diagnostic information 2 11 4479 XXX Paper feed problems Symptom Action e Fails to pick up paper Picks up more than one sheet of paper Picks paper but fails to feed Paper jams Paper fails to exit Noisy paper feed Envelopes fail to feed Paper skews Go to the Paper feed service check on page 2 16 Power problems Symptom Action There is no power in the All In One motors do
12. Manual 10 11 12 13 14 4479 XXX Run In Test Scan The All In One runs the Scanner Life Test through 75 150 300 and 600 dpi resolutions No data is sent over USB and the test is only used in standalone to verify the mechanical system Message screens report the current scan mode and the frequency during this test Press Cancel to end the Scanner Life Test return the scan bar to the home position and return to the Self Test menu USB Serial Number Displays the USB serial number for the All In One Press the Arrow button to de activate the USB serial number Press Cancel to return to the Self Test menu NVRAM Dump Prints the contents of the Flash emulated NVRAM After completion the LCD returns to the Self Test menu Press Cancel during printing to halt the job eject the paper and return to the Self Test menu Short Copy Black Performs a black copy of the top 5cm of the scan area Short Copy Color Performs a color copy of the top 5cm of the scan area Media Test The media sensor reads the current paper type The detected paper type appears on the LCD If no paper is present a None message appears on the LCD Press Cancel to return to the Self Test menu Show Strings Displays strings on the LCD example Lexmark 3300 Series Scanner Life Test This is not an option in the Self Test menu To enter the Scanner Life Test press the Cancel and Power buttons simultaneously The following are charact
13. appears Removal procedures The following procedures are arranged according to the name of the All In One part discussed CAUTION Unplug the power cord before removing any parts Releasing plastic latches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Never apply excessive force when releasing the hook 4 2 Service Manual 4479 XXX Removals General precautions on removals Use caution when disassembling and reassembling components The close proximity of cables to moving parts makes proper routing a must When components are removed or replaced any cables disturbed must be replaced as closely as possible to their original positions Before removing any component from the machine be sure you note the cable routing When servicing the machine Verify that documents are not stored in memory e Move the print cartridge to the far right to cap the nozzles Unplug the power cord e Use a flat and clean surface Use only authorized replacement parts Do not force plastic parts Repair information 4 3 4479 XXX ASF guide vvith spring removal 1 Flex the ASF guide and remove tab A from the hole 2 Remove the ASF gulde and spring 4 4 Service Manual 4479 XXX 3 When reinstalling be sure the spring goes back into hole B
14. check FRU Problems Action Scanned images are faded or colors are dull blurry or fuzzy mages are slanted or crooked and the straight lines in the image appear to be jagged or uneven Check the lighter and darker settings Pressing the Arrow button presents menus on the LCD From the Dark menu Press the Minus button to make a document lighter Press the Plus button to make a document darker The measurement is on a scale and the default setting is in the center of the range Clean the scanner glass when ink smudges fingerprints or dirt are apparent Use a damp cloth and gently wipe the scanner glass clean Note Make sure all ink or corrective fluid is dry before placing a document on the scanner glass Blank copies If blank copies are found ensure the original document is facing down on the scanner bed Check the print cartridges to see if they need to be cleaned or replaced Check the quality and paper settings on the control panel Pressing the Arrow button presents menus on the LCD From the Quality menu press the Minus button or the Plus button to select one of these quality settings Quick Print Normal the default setting Photo From the Paper menu press the Minus button or the Plus button to select one of the paper size settings from the list The default setting is Letter 2 20 Service Manual 4479 XXX 3 Diagnos
15. 5 21B0313 Cord power Taiwan 001 A01 7 5 21B0316 Cord power Japan 001 A01 7 5 2160315 Supply power 15W universal 001 A01 7 5 56P2577 Carrier assembly with cables and belt 001 A01 7 5 56P3860 Engine print assembly 001 A01 7 5 56P3861 Board system 001 A01 7 5 56P3863 Lid scanner assembly 001 A01 7 3 56P3864 Module scanner assembly SBCS 001 7 3 56P3865 Module scanner assembly DBCS A01 7 3 56P3866 Support scanner 001 A01 7 3 56P3867 Bezel scanner clear 3350 001 A01 7 3 56P3868 Bezel scanner gray 3330 001 A01 7 3 56P3869 Support paper charcoal 001 A01 7 3 56P3871 Base printer assembly 001 A01 7 3 56P3872 Cover control panel text 3350 001 7 3 56P3873 Cover control panel blank 3350 001 A01 7 3 56P3874 Cover control panel text 3330 001 7 3 56P3875 Cover control panel blank 3330 001 A01 7 3 56P3876 Cover midframe assembly vvith media sensor 001 A01 7 3 56P3877 Cover rear 001 A01 7 3 56P3878 Tray exit vvith extender 001 A01 7 3 56P3880 Stri
16. D to recover Failed to the following and align the A bad sensor cartridges Performedalignment on reused paper Cartridge low on ink or out of ink Tape was left on cartridge 1200 Print Carrier The All In One print Remove mechanical Stall carrier has stalled jam and press the Print is incomplete and Arrow or Cancel there is an incorrect button home position 1201 Print The print carrier This error is reported Incomplete stopped before all the as Print Carrier Stall data was used 1200 1203 Printhead Short test detected Replace print Short short circuit in cartridge s printhead 1204 Printhead Unable to program Replace print Programming 1 pseudo random cartridge s printhead ID 2 8 Service Manual 4479 XXX Code Name Description Action 1205 Mono TSR Error Problem in mono TSR circuit cannot determine printhead temperature Printing will be slow if printer is unable to heat or cool Replace print cartridge s 1206 Color TSR Error Problem in color TSR circuit cannot determine printhead temperature Printing will be slow if printer is unable to heat or cool Replace print cartridge s 1208 Incorrect Home Position Printhead is unable to find home position This error is reported as Print Carrier Stall 1200 POST symptom table Symptom Action Power light does not come on The LCD does not work and motors do not run Go
17. Idler pulley parts for wear damage or looseness Carrier guide rod for wear or dirt If the rod is dirty clean and lubricate it The carrier to carrier frame engagement should be lubricated with grease P N 99A0394 If the carrier transport belt is worn replace the carrier assembly Go to Carrier assembly and encoder strip removal on page 4 15 If the idler pulley parts are defective replace the print engine Go to Print engine removal on page 4 13 Uneven vertical lines characters not properly formed jagged or rough or not aligned at the left margin can be adjusted by performing the printhead alignment To align the print cartridges using the computer 1 Load plain paper 2 Open the Lexmark Solution Center 3 From the Maintenance tab click Align to fix blurry edges 4 Click Print to print an alignment page and to automatically align the cartridges The All In One will prompt you to align the print cartridges when they are installed or replaced 1 Load plain paper 2 Install new print cartridges and close the scanner module assembly 3 An alignment page message appears on the LCD Press the Arrow button to print the alignment page During printing Printing alignment page appears on the LCD After the page prints Automatic alignment complete appears The print cartridges are now aligned for optimal print quality Diagnostic information 2 19 4479 XXX Scan and copy quality service
18. In One back in and turn the power on If the error remains replace the system board 121B 121C NVRAM Control Section Corrupted Image Pipe Error Indicates that the Control Section of NVRAM is corrupted Indicates an error in the image pipeline Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Black Copy button and Power button simultaneously until the Mfg Menu Enabled message appears Select Clean NVRAM If the error continues replace the System board Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the system board Diagnostic information 2 7 4479 XXX User intervention errors Code Name Description Action 1100 Paper Jam There is paper jammed Clear the paper jam in the All In One and press the Arrow button 1101 Paper Out The All In One is out of Load paper and press paper the Arrow button 1102 Incorrect Printhead ID is not Replace the print Printhead valid cartridge s 1103 Missing Printhead is missing Install print Printhead cartridge s 1104 Printhead Unsupported order of Install the print Order printheads cartridges in the correct slots 1105 Automatic Automatic alignment Follow the instruction Alignment has failed May be due onthe LC
19. RE e Debe BR Pa ew rd RT 3 1 Sel TES MEN gan cua an DL E d ze 3 2 Repair information UE YR NG MR 4 1 Handing ESD sensitiiciDalle ax ade Barend m edi EE ANA 4 1 ACUSIMCNS rr 4 2 Removal procedures ra pes eed NERI CA ON RR SUR ada 4 2 Releasing plastic latellas rr nageur sige mee R 4 2 Table of contents iV 4479 XXX REamE eacus NAMANA ba aaa BANA aa alu DES 4 3 General precautions on removals 4 3 ASF guide with spring removal 4 4 and dc ue cia RD aad did dba an emia NEP IK NN P RE RE 4 5 Control panel cover removal ue hun su am cam 4 6 Exit tray with extender removal 4 7 Scanner lid removal paaa asma sida rare ERE RAS 4 8 Paper support removal sed ER RR Bee Re RES 4 8 Scanner support removal m Rr Rr Ree RT Op ee 4 9 Scanner module assembly removal 4 10 Hisar COVERTOMIOVAL sz Ra nea La wd bing d PUN RA ee ip 4 12 Print engine removal aas verde eRe ERRORES DR BLR 4 13 Carrier assembly and encoder strip removal 4 15 System board removal ssa mass sanes sala dola deki a nas ds 4 17 Maintenance station emov lls aaa adad Re ema na RR cee ae 4 18 Ba cake ded Radda RR RUN a 4 19 Locations and connections 5 1 Systenr DOADO a is
20. X Rear cover removal 1 Remove the scanner module assembly 2 Press four tabs A toward the center of the machine 4 12 Service Manual 4479 XXX 4 Remove the rear cover Print engine removal 1 Remove the scanner module assembly 2 Remove four screws A from the star roller assembly and the ground bracket 3 Remove the star roller assembly and the ground bracket 4 Press down and disconnect the small exit roller B 5 Move the small exit roller to the location indicated C B 6 Move the print carrier to the center of the machine Repair information 4 13 4479 XXX 7 Remove four screws D from the print engine 8 Lift and remove the print engine 4 14 Service Manual 4479 XXX Carrier assembiy and encoder strip removal 1 Remove the scanner module assembly 2 Remove the print engine 3 Disconnect the flat printhead cables and clip A A 5 Remove the encoder strip Note When installing an encoder strip make sure that the arrow on right end is pointing down Repair information 4 15 4479 XXX 6 Remove the two carrier shaft retainer clips C 7 Slide the carrier shaft to the left and remove 8 Press the belt tensioner D and remove the belt E from carrier transport motor pulley 9 Remove the carrier assembly 4 16 Service Manual 4479 XXX System board removal 1 Remove the scanner module assembly 2 Remove the print engine 3
21. ber of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet Parts catalog 7 1 4479 XXX Assembly 1 Covers scanner and base 7 2 Service Manual 4479 XXX Assembiy 1 Covers scanner and base Asm 1 Part Units Units Description Index number mach FRU P 1 1 56P3869 1 1 Support paper charcoal 001 A01 2 56P3864 1 1 Module scanner assembly SBCS 001 2 56P3865 1 1 Module scanner assembly DBCS A01 3 56P3863 1 1 Lid scanner assembly 001 A01 4 56P3882 1 1 Deflector ASF guide with spring 001 A01 5 56P3867 1 1 Bezel scanner clear 3350 001 A01 5 56P3868 1 1 Bezel scanner gray 3330 001 A01 6 56P3876 1 1 Cover midframe assembly with media sensor 001 A01 7 56P3877 1 1 Cover rear 001 A01 8 56P3871 1 1 Base printer assembly 001 A01 9 56P3878 1 1 Tray exit with extender 001 A01 10 56P3866 1 1 Support scanner 001 A01 11 56P3872 1 1 Cover control panel text 3350 001 11 56P3873 1 1 Cover control panel blank 3350 001 A01 11 56P3874 1 1 Cover control panel text 3330 001 11 56P3875 1 1 Cover control panel blank 3330 001 A01 Parts catalog 7 3 4479 XXX Engine carrier and electronics Assembiy 2
22. co Lexmark 3300 Series All In One 4479 XXX Service Manual e Table of contents e Start diagnostics e Safety and notices e Trademarks e Index LEXMARK 4479 XXX Edition April 2005 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In other countries contact your point of purchase References in th
23. d assembly and ink supply are combined into a single unit print cartridge available as a customer replaceable supply item Dual printheads provide color and true black printing without changing printheads The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer The black print cartridge has a total of 640 nozzles and installs on the left The color cartridge has a total of 480 nozzles installs on the right The photo cartridge has a total of 480 nozzles and installs on the left The All In One is capable of printing in two directions from either cartridge General information 1 1 4479 XXX Specifications Scanner Scanner Type Flatbed CIS Scan Modes True Color 48 bit internal 24 bit external Gray Mode 16 bit internal 8 bit external Text Line Art 1 bit per pixel Scan Method One pass scanning Scan Area Scan Resolution e 8 5 x 11 7 inches 216 x 297 mm Flatbed Scanning Horizontal 600 ppi optical Vertical 2400 ppi Interpolated 19 200 x 19 200 Resolutions Mode Scan resolution Print resolution Quick 150 x 150 ppi grayscale 300 x 600 dpi Normal 300 x 300 ppi grayscale 600 x 600 dpi Photo 600 x 600 ppi grayscale 2400 x 1200 dpi Quick 150 x 150 ppi color 300 x 600 dpi Normal 200 x 200 ppi color 600 x 600 dpi Photo 300 x 300 ppi color 2400 x 1200 dpi 1 2 Service Manual
24. e LCD is on the default page the buttons are used to increase or decrease the number of copies When in other menus the buttons are used to scroll through the available settings Arrow The Arrow button is used to scroll through the available menus For this reason the Arrow button is also referred to as the menu button Each time the Arrow button is pressed the next menu item on the LCD is selected If a setting in a menu is changed pressing the Arrow button will save the setting and proceed to the next menu item The Arrow button is also used during special conditions when the user needs to make a selection In all cases where a selection is necessary the buttons are used to scroll through the choices and the Arrow button is used to make the selection 1 4 Service Manual Color Copy The All In One is equipped with a green Color Copy button The primary function of the Color Copy button is to initiate color copies when the All In One is idle Black Copy The All In One is equipped with a Black Copy button The primary function of the Black Copy button is to ib initiate grayscale copies when the All In One is idle Scan Pressing the Scan button sends a message to the host computer causing the All In One Center to open and perform a preview The Scan button has no function defined for non host attached operation 4479 XXX Maintenance approach The diagnostic information in this manual leads yo
25. eristics of the Scanner Life Test To begin the test press the Minus and Scan buttons simultaneously e Scans maximum area of glass e After each scan updates NVRAM with the total number of pages scanned e Displays the current scan resolution mode and number of scans on the LCD e Continuously cycles through the various resolutions and stops after 32 000 scans Last USB Speed The status and or connection speed of the USB connection appears on the LCD Diagnostic aids 3 3 4479 XXX 3 4 Service Manual 4479 XXX 4 Repair information This chapter explains how to make adjustments to the All In One and how to remove defective parts Warning Read the following before handling electronic parts Handling ESD sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge ESD To prevent damage to ESD sensitive parts follow the instructions below in addition to all the usual precautions such as turning off power before removing system board Keep the ESD sensitive part in its original shipping container a special ESD bag until you are ready to install the part into the machine Make as few movements as possible with your body to prevent an increase of static electricity from clothing fibers carpets and furniture Put the ESD wrist strap on your wrist Connect the wrist band to the system ground point This discharges any static electricity in your bod
26. iko eines elektrischen Schlags und k rperlicher Verletzung Das zustandige Fachpersonal sollte entsprechende VorsichtsmaBnahmen treffen Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del dise o original y componentes espec ficos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de dafios personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias Informa es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choques el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios viii Service Manual 4479 XXX Informacio de Seguretat La seguretat d aquest producte es basa en l avaluaci i aprovaci de
27. int engine Go to Print engine removal on page 4 13 Power service check FRU External Power Supply Action Plug the external power supply into an outlet Check for 29 V dc If the voltage is incorrect replace the power supply Printhead Cables Paper Feed Motor Carrier Transport Motor Control Panel Unplug the All In One Check all connections on the system board and plug the All In One back in Look for a symptom change If the printhead cables are defective replace the carrier assembly Go to Carrier assembly and encoder strip removal on page 4 15 Check for broken circuits or short circuits in the paper feed and carrier transport motors If either motor is defective replace the print engine Go to Print engine removal on page 4 13 If the control panel LCD buttons or power light fails check cable connection J8 on the system board and then run the Povver On Self Test POST sequence on page 2 1 If the problem remains replace the scanner module assembly Go to Scanner module assembly removal on page 4 10 If the problem continues replace the system board Go to System board removal on page 4 17 Diagnostic information 2 17 4479 XXX Print quality service check FRU Problems Action Print Cartridge Ensure that the All In One contains good print cartridges Run the Single test page on page 3 1 Look for a break in the diago
28. is publication to products programs or services do not imply that the manufacturer intends to make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Other trademarks are the property of their respective owners 2005 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense U S A P N 12G9463 Japanese P N 12G9464 4479 XXX Table of contents Safety information sus aa xa oda es Ruhr ada saida sa V Pintle e T tee O E CERCO E 2 E M i o I ix elinin eain A id koa XR AK TERCERA OB GRE NT RE AE KE ix General information rur rrr ERR RR PI p 1 1 SpacilicatlofiB 4 ama x acie RR d ORT Re OR RR a S AR eames 1 2 EUR Locke ke
29. l disseny original i els components espec fics El fabricant no es fa responsable de les q estions de seguretat si s utilitzen peces de recanvi no autoritzades La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients t M30 E RA S ASAE AB AIA JE 802 JYE 20 28 u M27 AFSSI A A SE m e SASS SL Sali SS 75 SAS UHO SAS US AHO AUCH HE MUA JENE ol AVS S15 Beet oy AAS ASS SING AF PS MISS Ss BEA MSL 0124 dal TES d FS HAL 558 Safety information ix 4479 XXX UPA A ATA m RU E PE DA JE RGC AS ES h RJ ABCA Ny EAIA AE Br EE fE PE HE X Service Manual MIA SGA ATA EA FY ER AS m Zeif iH HE HER EIA AVE Hall ee RY ANY ASTE fi EN fx HESS Fe BK A dA SEA TE fs E EX te 72 XT ea D JUS Br T fi JE RD BENS NBI feitio Mo H Ae 49 AK se SEG Boris f 4479 XXX Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the All In One and the maintenance approach used to re
30. n One back in and turn the power on If the error remains replace the USB cable If the error continues replace the system board 1212 Watchdog Error Indicates printer system was reset by Watchdog timer Subsystem stall failure Unplug the All In One wait 5 minutes then plug the All In One back in and turn the power on If the error remains replace the system board Diagnostic information 2 3 4479 XXX Code Name Description Action 1213 Data Abort Firmware attempted to Unplug the All In One Error load or store to an wait a few seconds invalid address then plug the All In One back in and turn the power on If the error remains replace the system board 1214 Invalid Indicates the ARM Unplug the All In One Processor processor was in an wait a few seconds Mode Error incorrect mode to then plug the perform the requested All In One back in and operation turn the power on If the error remains replace the system board 1215 Math Error There is a problem Unplug the All In One doing math such as wait a few seconds dividing by zero then plug the All In One back in and turn the power on If the error remains replace the system board 1216 Mailbox Error There is a problem with Unplug the All In One the internal mailbox wait a few seconds messaging system then plug the All In One back in and turn the power on If the error remains replace the s
31. n de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires Norme di sicurezza La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona piu elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie Safety information vii 4479 XXX Sicherheitshinvveise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen Die Wartungsinformationen f r dieses Produkt sind ausschlieBlich f r die Verwendung durch einen Wartungsfachmann bestimmt VV hrend des Auseinandernehmens und der Wartung des Gerats besteht ein zusatzliches Ris
32. nal line in the nozzle test pattern A broken line indicates one or more print nozzles are not working Run the test again to verify the failure If failure remains replace the print cartridge s Color print cartridge cross contamination Maintenance Be sure the print cartridge nozzle plate is clean Clean with a soft cloth If cross contamination occurs check for Maintenance station wiper damage Used tape on the printhead nozzle plate If the wiper is damaged replace the maintenance station Go to Maintenance station removal on page 4 18 Note Do not retape the printhead nozzle plate Intermittent nozzle failures can be caused by worn Station parts in the maintenance station If you find worn parts replace the maintenance station Go to Maintenance station removal on page 4 18 Paper Feed Ink smudging and smearing can be caused by paper problems or problems in the paper feed area Check for Correct type of paper Curled or wrinkled paper Paper path obstructions Feed roller wear or looseness Worn gears or binds If the paper feed roller or gears are defective replace the print engine Go to Print engine removal on page 4 13 2 18 Service Manual 4479 XXX FRU Problems Action Carrier Transport Alignment Blurred print and voids can be caused by problems in the carrier transport area Check the follovving Carrier transport belt for wear
33. ncel 1 4 Color Copy 1 4 Power 1 3 Scan 1 4 C carrier transport problems 2 10 CIS module assembly 2 14 control panel 1 3 control panel problems 2 10 D diagnostic aids Self Test menu 3 2 single test page 3 1 diagnostic information 2 1 E error codes catastrophic errors 2 2 POST errors 2 1 user intervention errors 2 8 ESD sensitive parts 4 1 G general information 1 1 H handling ESD sensitive parts 4 1 L LCD 2 1 2 10 4479 XXX lubrication specifications 6 1 maintenance approach 1 5 maintenance station 2 15 maintenance station problems 2 10 P paper feed 2 16 paper feed problems 2 12 paper jam 2 12 part number index 1 3 parts catalog 7 1 covers scanner and base 7 2 hovv to use 7 1 print engine carrier and electronics 7 5 PictBridge problems 2 11 plastic latches 4 2 POST Power On Self Test sequence 2 1 POST symptom table 2 9 power problems 2 12 preventive maintenance 6 1 print cartridge 1 1 print quality 2 18 print quality problems 2 12 printer communication problems 2 11 R removals ASF guide with spring 4 4 base assembly 4 19 bezel 4 5 carrier assembly and encoder strip 4 15 control panel 4 6 exit tray with extender 4 7 maintenance station 4 18 paper support 4 8 printengine 4 13 rearcover 4 12 Index l 1 4479 XXX scanner lid 4 8 scanner module assembly 4 10 scanner support 4 9 system board 4 17 S safety information v scan and copy quality 2 20
34. not operate Go to the Power service check on page 2 17 Print quality problems Symptom Action Voids in characters Light print Prints off the page Fuzzy print e Carrier moves but nothing prints Printhead dries prematurely e Colors print incorrectly Vertical alignment off Go to the Print quality service check on page 2 18 2 12 Service Manual 4479 XXX Service checks Carrier transport service check FRU Action System Board Check the carrier transport motor connector J1 on the Carrier system board If it is connected check for Transport Motor approximately 29 V dc on pins 1 and 2 or atthe wire connections located on the rear of the carrier transport motor If voltage is incorrect replace the system board Go to System board removal on page 4 17 If voltage is correct check the motor for binds or a loose motor pulley A noisy or chattering motor or a motor that fails to turn can be caused by A broken circuit or short circuit in the motor A bind in the carrier transport mechanism Disconnect the carrier transport motor cable J1 from the system board and check for 0 to 10 ohms between the two wires on the carrier transport motor If the reading is incorrect replace the print engine Go to Print engine removal on page 4 13 Carrier Guide Rod Clean and lubricate the carrier rod Lubricate the carrier rod and the carrier r
35. od bearing surfaces with grease P N 99A0394 Encoder Strip Verify that the encoder strip is installed correctly and is free of grease or dirt If the encoder strip is not installed correctly it can cause the carrier to slam against the side frame If the encoder strip is damaged replace it Go to Carrier assembly and encoder strip removal on page 4 15 If the encoder strip and all connections are okay but the carrier slams the side frame replace the system board Go to System board removal on page 4 17 Diagnostic information 2 13 4479 XXX FRU Action Carrier Assembly Check the following parts for wear or damage Printhead cartridge latch Latch spring Carrier Printhead cables Ensure that all printhead cables are fully seated If any of these parts are defective replace the carrier assembly Go to Carrier assembly and encoder strip removal on page 4 15 Check the gold plated contacts located on the inside rear of the printhead carrier for dirt wear and damage Use a clean dry cloth to clean the contacts If the gold contacts are damaged replace the carrier assembly Go to Carrier assembly and encoder strip removal on page 4 15 If the symptom remains replace the system board Go to System board removal on page 4 17 CIS module assembly service check FRU Action CIS Module If the CIS module does not move ensure that the belt Assembly is in
36. p encoder 001 A01 7 5 56P3881 Station maintenance assembly 001 A01 7 5 56P3882 Deflector ASF guide with spring 001 A01 7 3 7373414 FRU package B M USA Canada LAD EMEA 001 7 5 7374417 FRU package B M Asia Pacific 001 A01 7 5 Part number index 1 3 4479 XXX l 4 Service Manual
37. pair it Special tools and test equipment are listed as well as general environmental and safety instructions 2 Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of All In One problems 4 Repair information provides instructions for making All In One adjustments and removing and installing FRUs 5 Locations and connections uses illustrations to identify the connector locations and test points on the All In One 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part numbers for individual FRUs Definitions Note A note provides additional information Warning A warning identifies something that could damage the product hardware or software CAUTION A caution identifies something that could cause you harm Preface Xi 4479 XXX Xii Service Manual 4479 XXX 1 General information The Lexmark 3300 Series 4479 XXX All In One features an electro mechanical color scanner copier and printer that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media The printhea
38. rinthead nozzle plates as the carrier leaves the maintenance station The wipers clean the printheads only when the carrier is moving to the right After the cleaning operation is complete a tab on the maintenance station engages a tab on the carrier causing the wipers to lower Worn wipers can cause poor print quality after printhead cleaning Check for loose or worn wipers Worn caps cause the printhead nozzles to dry and clog Check for loose or worn caps If any worn or broken parts are found replace the maintenance station Go to Maintenance station removal on page 4 18 Diagnostic information 2 15 4479 XXX Paper feed service check If the All In One does not have paper jam problems continue with this service check If the All In One has a paper jam problem examine the printer for the following before you begin the service check Check the entire paper path for obstructions Ensure there is not too much paper in the sheet feeder Ensure the correct type of paper is being used Check for static in the paper FRU Action Paper Feed Run the Power On Self Test POST sequence on Motor page 2 1 System Board A noisy or chattering motor or a motor that fails to turn can be caused by A broken circuit or short circuit in the motor A bind in the paper feed mechanism Disconnect paper feed motor cable J2 from the system board and check for approximately 5 ohms between the two wires on
39. se pede EE RES ER REC DEAD SCENES 5 1 Preventive maintenance 6 1 Lolbticsusp SPAM ai 0000000000 6 1 PONG CatalOg anna aNG ANA bara baba PERRA FEES areas 7 1 How touse This parts Catal sou ya kac uie albal ay IRR aman 7 1 Assembly 1 Covers scanner and base 7 2 Assembly 2 Engine carrier and electronics 7 4 INGEN xasan do dide sa saia ss area Iaceo ER he ada e o ad 1 1 Part number 125243442 ba Pan 13 5E RE S03 Rada 1 3 Table of contents V 4479 XXX V Service Manual 4479 XXX Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions Consignes de securite La s curite de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisatio
40. stalled and is not binding If the CIS module still does not move replace the system board Go to System board removal on page 4 17 If the lamp does not come on as the CIS module assembly is scanning check connector J10 on the system board If connection is okay and the problem remains replace the scanner module assembly Go to Scanner module assembly removal on page 4 10 2 14 Service Manual 4479 XXX PictBridge service check FRU Action PictBridge Check system board connector J11 for approximately Card 9 V dc on pin 1 If the voltage is incorrect replace the system board Go to System board removal on page 4 17 If the voltage is correct but the problem remains replace the scanner module assembly Go to Scanner module assembly removal on page 4 10 Maintenance station service check The maintenance station has three functions 1 Wipes cleans the printhead nozzle plates 2 Provides a place for printheads to fire all nozzles keeping them clear for printing 3 Seals the printheads when they are not being used to prevent the nozzles from drying FRU Action Maintenance As the carrier moves to the left over the maintenance Station station a slot on the bottom of the carrier engages a tab Assembly on the sled of the maintenance station causing the cap to rise and seal the printheads When the carrier moves to the right it uncaps the printheads The wipers clean the p
41. t mode 1 2 3 4 Turn on the All In One Press and hold the Black Copy button and the Power button simultaneously until MEg Menu Enabled appears on the LCD Release both buttons Press the Arrow button until LCD Button Test appears on the LCD The following are common Self Test menu selections 1 LCD Button Test Verifies that the control panel buttons are functioning electrically and are being detected by the firmware Pressing a button shows the button ID or number on the LCD Clean NVRAM Does a clear of the non protected area of the Flash emulated NVRAM by restoring values to default or initializing the values to Ox00s or OxFFs A Clearing message appears on the LCD If the function ends successfully a Success message appears on the LCD Press Cancel to return to the Self Test menu Single Test Page Prints the following firmware version information page count last error information short test thermal information device ID and build information It performs several swaths that help debug the printheads Run In Test Copy B The All In One runs standalone black copies The copy quality blank paper size and resize will depend on previous settings that were present when this test mode was entered Run In Test Copy C The All In One runs standalone color copies The copy quality blank paper size and resize will depend on previous settings that were present when this test mode was entered 3 2 Service
42. the paper feed motor If the reading is incorrect replace the print engine Go to Print engine removal on page 4 13 If the reading is correct check for approximately 29 V dc at connector J2 on pins 1 and 2 If the voltage is incorrect replace the system board Go to System board removal on page 4 17 Although the paper feeds in one direction the paper feed motor turns in two directions If the paper feed motor turns in one direction only replace the system board Go to System board removal on page 4 17 Binds in the paper feed motor or gear train can cause intermittent false paper jam errors Remove the paper feed motor and check the shaft for binds Also check for a loose or worn motor gear If the gear is defective replace the print engine Go to Print engine removal on page 4 13 Automatic Sheet Check the pick roller for wear If the pick roller is worn Feeder Assembly and causing a paper feed problem replace the print engine Go to Print engine removal on page 4 13 2 16 Service Manual 4479 XXX FRU Action Midframe Check the follovving for vvear Assembly Small feed rollers Large feed roller Exit roller Star rollers If any of the rollers are worn and causing a paper feed problem replace the print engine Go to Print engine removal on page 4 13 End of Forms Flag and Spring Check for binds or damage If the flag or spring are defective replace the pr
43. tic aids Single test page This test prints a test page To run a complete test page of black and color patterns be sure the print cartridges are in good condition To enter the test 1 2 3 IN OS COL ue 8 9 10 11 Turn on the All In One Lift the scanner unit nstall a good black print cartridge in the left side of the carrier and a good color cartridge in the right Close the scanner unit Load paper in the paper support Turn off the All In One Press and hold the Black Copy button and the Povver button simultaneously until MEg Menu Enabled appears on the LCD Release both buttons Press the Arrow button until LCD Button Test appears Press the Plus button until Single Test Page appears To perform the test press the Arrow button The single test page consists of the following information Build Date Code Level Page Count Last Error Maint USB Serial Number MFG CMD Model Class USB Vendor ID Digital Logic Type Printer Engine Printhead Type Scanner Diagnostic aids 3 1 4479 XXX A black and color purge pattern is used to clear all printhead nozzles The nozzle test pattern prints all nozzles on a diagonal line There should be no breaks in the nozzle test pattern A break in the pattern indicates that one or more nozzles are not working If a print quality problem exists see Print quality service check on page 2 18 Self Test menu To enter the Self Tes
44. to the Power service check on page 2 17 If okay go to Control panel problems on page 2 10 The paper feed gears do not turn Go to the Paper feed service check on page 2 16 The carrier does not move The carrier slams the side frame Go to the Carrier transport service check on page 2 13 The CIS does not move The CIS lamp does not come on Go to the CIS module assembly service check on page 2 14 Diagnostic information 2 9 4479 XXX Symptom tables Locate the symptom in the follovving tables and take the appropriate action Carrier transport problems Symptom Action No carrier movement Slow carrier movement Carrier stops Carrier slams the side frame Maintenance station problems Go to the Carrier transport service check on page 2 13 Symptom Action e Fails to cap the printheads e Fails to clean the printheads Go to the Maintenance station service check on page 2 15 Control panel problems Symptom Action Buttons do not work LCD does not display 2 10 Service Manual If the LCD buttons or power light fails check the control panel cable connection J8 on the system board and then run the Power On Self Test POST sequence on page 2 1 If the problem remains replace the scanner module assembly Go to Scanner module assembly removal on page 4 10
45. u to the correct field replaceable unit FRU or part Use the error codes symptom tables service checks and diagnostic aids to determine the symptom and repair the failure After you complete the repair perform tests as needed to verify the repair Tools required for service Flat blade screwdriver 1 Phillips screwdriver 2 Phillips screwdriver e Spring hook Analog or digital multimeter General information 1 5 4479 XXX Acronyms ADF Automatic Document Feeder B M Bill of Material CCD Charge Coupled Device CIS Contact Image Sensor DBCS Double Byte Character Set EOF End of Form ESD Electrostatic Discharge FFC Flexible Flat Cable FPC Flat Printhead Cable FRU Field Replaceable Unit HVPS High Voltage Power Supply LCD Liquid Crystal Display LED Light Emitting Diode LVPS Low Voltage Power Supply MPF Multipurpose Feeder NVRAM MNonvolatile Random Access Memory OEM Original Equipment Manufacturer POST Power On Self Test ROM Read Only Memory SBCS Single Byte Character Set USB Universal Serial Bus Vac Volts alternating current V dc Volts direct current Z F Zero nsertion Force 1 6 Service Manual 2 Diagnostic information 4479 XXX Use the error code tables post symptom table symptom tables and service checks in this chapter to determine the All In One failure Start Power On Self Test POST sequence Press the Power button to turn on the All In One 1 oO do m 6
46. y to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or ona metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical grounds They increase the risk of damage because they make a discharge path from your body through the ESD sensitive part Large metal objects can be discharge paths without being grounded Prevent ESD sensitive parts from being accidentally touched by other personnel Install machine covers when you are not working on the machine and do not put unprotected ESD sensitive parts on a table If possible keep all ESD sensitive parts in a grounded metal cabinet case Be extra careful in working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Repair information 4 1 4479 XXX Adiustments The All In One will prompt you to align the print cartridges when they are installed or replaced 1 Load plain paper 2 Install new print cartridges and close the scanner module assembly 3 An alignment page message appears on the LCD Press the Arrow button to print the alignment page During printing Printing alignment page appears on the LCD After the page prints Automatic alignment complete
47. ystem board 1217 Temperature There is a problem Replace print Error determining cartridge s temperature 2 4 Service Manual 4479 XXX Code Name Description Action 1218 Serial Flash Error nvalid parameters have been passed to ReadFlashPage Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains clean the NVRAM by pressing the Black Copy button and Power button simultaneously until the Mfg Menu Enabled message appears Select Clean NVRAM If the error continues replace the system board 1219 2200 120A Undefined Signal Error Scan Carrier Stall Undefined Error Microprocessor has encountered a bad signal other than an abort illegal instruction or arithmetic exception The scan carrier has stalled Microprocessor has encountered an abort or undefined instruction Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the system board Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the system board Unplug the All In One wait a few seconds then plug the All In One back in and turn the power on If the error remains replace the system board Diagnostic information 2 5 4479 XXX Code Name
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