HP Color LaserJet 5500/5550 Printers Service Manual
Contents
1. Available enhanced I O interfaces mmm nenea eene nnns 79 NetWare netwolks rne eee a ace at Da elaine 79 Windows and Windows NT networks mmm eee menn 80 elen 80 LocalTalk configuration eee ae 80 LocalTalk network configuration ooococconnnnnccccnnnoncccccnnnonccnnnn nan ncccn anno nnnc cnn nenea en 80 UNID AN 80 Wireless printing ME 81 IEEE 802 11b standard 81 alU E 81 ilt Eng c 82 Available driveiis cec ee 82 Additional drivers mm eee eee 83 Select the right printer driver for your needs sssssss meme 83 Printer driver Help nene nnnnnnnnnnnn annsan nenene 84 Software for Macintosh computers mmn eee nenea nana 85 PPS p aaa taia EE iad ee 85 HP LaserJet Dtility ici aa ate a pa i a hae a a aaa ta a e a ie 85 Installing the printing system software mmm eee enma ea 86 Installing Windows printing system software for direct connections 86 Installing Windows printing system software for networks ooooonococcccccnncccccccnononccnncnncnnnnns 87 To set up Windows sharing to use the printer on a network ssesssssssssss 87 Installing Macintosh printing system software for networks sees 88 Installing Macintosh printing system software for direct connections USB HP Color LaserJet 5550 models nenesinin2. Parts and supplies eee name eene nnne aaa enne nnns 43 Ordering Darts iei eod rd e enarrat ea duo Vidoes cea a eng sedi 43 BY PODE Em 43 XE ad bn 3 a A e i a d I 43 Ordering supplies eee eee 43 Ordering parts supplies and accessories over the Internet nenea 43 Ordering directly through the embedded Web server for printers with network COMMECUONS EE 43 Ordering directly through the HP Toolbox software HP Color LaserJet 5550 aee 44 ele or qose tz n BR 44 Supplies ge 44 World Wide Web 44 HP service parts information compact dier 45 HP support assistant compact disc 45 Customer care reseller sales and service support center ooooccoocciccccocononcccccnncnncnnnnnnnonnnn 45 HP service agreements eee nennen nennen enne ener nennen 45 OMEN ANC AS em 45 HP customer care M 45 Ordering related documentation and software sss 46 HP maintenance agreements nennen nana nana eat 48 On site lee UE E 48 Priority On Site EE 48 Next day on site Service sssi ana parada eR ata RR ER Fed ata ant dea aaa a Ux aan decane O Weekly volume on site service m eee menm eene 48 3 Installation and configuration Site requirements ceci m 51 lee Tu 52 500 sheet paper feeder dimensions sssssssssssssseeen eene 52 Printer st nd dimernslons i ba tenis Ee Eet N i eda ERE eae 52 Unpack the printer EE 53 Package contents spirit eet e ate oet i dr en etn Pe ta Ee
3. Supply nene trs rnnt nnns 144 Low voltage power supply c cena 145 Formatter System ET 146 as Nu 146 ania 148 Read only memory 2 ld ne ee i eod n a Eod ar Ee ta a ee 148 Random access memory cocococcccccconcoaonnnncnnnnnnnnnnnnnnnnnn nano nn nn aan nsn nennen nnne nnne 148 Firmware DIMM HP Color LaserJet 5500 model 148 Firmware compact flash HP Color LaserJet 5550 models mmm 148 Nonvolatile memory codicia trit rr en chau cut a AO a MEER 149 PL D aa i ti ata e ba atit i a i a ta pt atat 149 Control panel sei necitit an ata ae na dai n asa 149 Laser seanner system ee ata ra ta t aa bee ds ia ian ia 150 Scanner motor control miccional aa i da aaa 151 Image formation SM cai cica cca Lect aa daa 152 Image formation process oococcccoiniccninnnnacccnn nacen 153 Print cartridges nee tea tede irae bila A eed ad dd pene 155 Toner level detecto eorr aaa d ada ad Fa al la ral ada 156 Electrostatic transfer transport belt ETB unit men 160 Electrostatic latent image formation block 161 Development block Gee 163 Transfer DIOCK dq ee ein 104 FUSING DIOCK dit 165 Fuser motor speed control uei ERE Eege 166 Cleaning block itte uon i e reo e ue den hatha De Rn d a 166 Calibration and ln EE 167 Color plane registration calibration sseem emm 171 Drum phase calibrati n t A ee 172 Image stabilization control m eee na
4. oiee a nennen nennen anna 89 Installing the software after the parallel or USB cable has been connected 90 Network configuration nennen ea nea aan anna 92 Configuring Novell NetWare frame type parameters eee 92 HP Web Jetadimin soso iaa N EE aa D a tts a la i data 93 UNA ee cat ea at ba a a aa aaa at lt ca taca a aa a ta 93 Bu cs cre ia i at o al a pt at i i ul al a te 93 Embedded Web Server cisco a tu ui eR a o a ta 94 Configuring TCP IP parameters AA 96 Setting network security on the printer eee nenea nenea ems 102 Locking the control panel mmm eee nana nana nana 102 Using an ASCII PJL escape sequence to set network security ssessssss 103 4 Printer maintenance Cleaning the printer and accessories sesesssseee essent nnne 106 Cleaning Spilled toner aiii eter ie E epe estetica gati d e d 106 Vacuum an AAA 1 Periodic cleaning rocio ete dal Eege 108 Cleaning the static discharge combi 108 Cleaning the OFTT ET 109 Approximate replacement intervals for supply items ssssssseeeeeeee 111 ETB life under different circumstances eee 113 Locating supplies eiii ertet ad a d ata pal at Ree data 114 Replacing supply Items ree i a atu aa SERIA la 115 Changing print cartridges mean emana ana nnns 115 Replacing the transfer unit ETB nenea anna aaa 117 Replacing the transfer unit when it is not at end of
5. 444 liem 0 Da i 445 Accessing the Service menu 445 Clear event log EE 445 Total page TL EE 445 Transfer kit COUDE iio tenter dx e al dat ead doter laa T ead cada ed 445 Fuser Kit COUN epee 445 Serial number sa scai ca ai aaa ata aia id ida 445 Service pm east aaa aaa bideu aaa i dala a ta aa a Vai at a Ca ni Aaa dia a 446 Cold reset paper cica acte aida natia ct aaa ap e aci at Data aa dea 447 BIA d nt a ac n tt i i a tt at e tt ni 448 MIM parts ICT 448 ir 450 Solenoid and clutch iate metet bte tee ette ertet eee cae e ope a 451 Motors And TANS ER 452 PCBS EE 453 DC controller POB sic eee aia a i at a aa e AR a a bt a A a n ut d ati eevee 454 CONMNECI NS e or Da ae aa ta aaa d ca a ta ta d a ea a ia a aaa 455 500 sheet paper feeder connectors m nenea anna anaaae 458 General circuit dia graii saraca sai aa tete aaa a iden ta E tn ta Pa ua ing a tag da 459 500 sheet paper feeder circuit diagram nenea nana anna 460 8 Parts and diagrams Introduction ns iad lana donata a a dastea ad la da aaa dara Mapai dale ca 462 Ordering parts acacia eegene ai bai A ta b 463 Supplies and accessories eee dada tanara dada at d tact dd ddd da 463 Common fasteners ia cata cala aa ini arta Ye Aa a aa ta lua dat e li data ata 468 Illustrations and parts lists printer nenea eee nana ALO Illustrations and parts l
6. For the complete PDF manual please visit www LaserPros com invent HP color LaserJet 5500 5550 Printers HP Color LaserJet 5500 5550 Printers Service Manual 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q3713 90965 Edition 1 1 2005 Trademark Credits Adobe and Adobe Photoshop are trademarks of Adobe Systems Incorporated CorelDRAW is a trademark of Corel Corporation or Corel Corporation Limited Microsoft amp is a U S registered trademark of Microsoft Corporation Netscape is a U S trademark of Netscape Communications Corporation PANTONE Pantone Inc s check standard trademark for color PostScript is a trademark of Adobe Systems Incorporated which may be registered in certain jurisdictions TrueType is a U S trademark of Apple Computer Inc UNIX is a registered trademark of the Open Group Windows MS Windows and Windows NT are U S registered trade
7. ear 411 To choose which status messages appear nee eee nana 412 To view status messages and information sss 412 Printer configuration page mn eee nenea nennen nennen nnns 412 oupplies status EE 414 Usage Page X add dadas M 415 Event e e ET 417 Print the file directory page mean nana ee ana 418 ENWW ix Print the PCL fontlist page 2 5 th ihe aa nte edge i a a DA atita a 419 Print the PS font list page rrr e et eere tio re e Peer nr nee AA D Y YER RR da ai 420 Print the RGB samples page HP Color LaserJet 5550 models ssssssss 421 Print the CMYK samples page HP Color LaserJet 5550 models ssssssss 422 DIAGN OSUCS Lm 423 Bist 2c 423 Engine diagnostics mea aaa nennen serene 425 Diagnostics from the control panel oooooconcococccccccccnnonononnonoconcnnnnnnnn ono nnnnnnnnnnnnnannnnnnnnnnnnn 426 Ree EE 439 Engine test page eene a aa oda tai E au eek da edd 439 Formatter test page men eee emana nenea nana 439 Ee 440 Brel TOSE EE 440 NVRAM Bi Ee TEE 440 Hard disk initialization mmmmn nenea nea naa emnes 441 Calibration bypass oie eta eate cei Ma eraat leere Lag ee Rao cc a a 441 Calibrate now HP Color LaserJet 5500 models only 442 Full calibrate now HP Color LaserJet 5550 models nene eee eee 443 Quick calibrate now HP Color LaserJet 5550 models mmm
8. ic 377 O WEE 377 Distortion OF DIUMING ENEE AECH ee dio 378 Sura setei lt a i lat a e a Ta a al a aa a a ie a ae a a a a aia ia 378 Misplaced image si secte cedente Cta e a a a Ea a a ene 379 Repetitive defects troubleshooting cm eee eee eee nenea anna aaa 380 Interface troubleshooting aoc caet at 383 COMMUNICATIONS checks 2 caca aa at Pt tt a a a ii it 383 ElO troubleshooting deitate a c aiba te 383 AUTOEXEC BAT standard configurations mm eee aaa nana 383 Printer Job Language PJL commands eee nenea ana 384 Control panel troubleshooting A 387 Printing a menu Map eege at aerei Sa tao a a ud ate a dt aaa 387 lte en Ru UE 388 Paper handling menu geseet taia taia aa a at aa da ad 389 Configure device Menu xz ooo at aa at al ct i da ire tt a a 389 Printing MENU TUE 390 Print Quality menu sist ce sea a ta e at i bt a dv ra i a e a d 393 System setup EE 395 PO Men iia dd 401 INI MERO Pn 402 Diagnostics TEE 402 Service MENU EE 404 Tools for troubleshooting eene a nnn 406 Embedded Web server retener trennen nennen 406 To access the embedded Web server 406 Information tab mean nana aan 407 irum icio mE 407 Networking ab 408 uc eae 408 Using the HP Toolbox HP Color LaserJet 5550 models meet A08 Printer Status and Alerts software mm eee aan nana
9. ists 500 sheet paper feeder ooooocccocccoccocccccccccccccocononcnnnnononnnnnnnnnns 520 Alphabetical partici ia tert edu ch e terr n re P SERERE des 534 Numerical parts jet 543 Index For the complete PDF manual please visit www LaserPros com ENWW
10. life mmmennne ere 118 Replacing the TUS M M 119 Replacing the fuser when it is not at end of life ooooooooccoccccninococccccnccccncnnononoconcnnnnnnnnn nos 120 v Printer memory HP Color LaserJet 5500 models een 122 To print a configuration page nenea nennen nre nnne 122 Installing memory and font DIMMs for HP Color LaserJet 5500 models 122 Installing DDR memory DIMMs for HP Color LaserJet 5550 models 125 Enabling memory HP Color LaserJet 5500 models sese 128 Enabling the language font DIMM HP Color LaserJet 5550 models 128 Enabling the language font DIMM HP Color LaserJet 5500 models 129 Checking DIMM installation HP Color LaserJet 5500 models ssssss 129 Installing an HP Jetdirect print server Card 129 5 Theory of operation Basic operation ma 135 le TE UE ue 135 Engine control system eee nana aaa enma ana 137 DG controller CIFCUIE ee aa a aa e i at a a at Da i ta it ta 137 Motors and fans AH Fuser power supply circuit iis c ccs ceea aaa taca dc data na cata da ta da da a a tea 141 Heater temperature Control 142 Heater temperature control HP Color LaserJet 5550 models ee nenea 143 Failure detection HP Color LaserJet 5550 models me nene nenea 144 High voltage power
11. marks of Microsoft Corporation ENWW Table of contents 1 Printer description Model Configurations mean manea aaa 3 The HP Color LaserJet 5500 series printer n eee ana 3 Performance memory and other printer features mmmm nenea nana 6 Identification maia Posea ae ea a a a bata Cea a Pata Dea A e aaa eter bat at a ital da 9 Model and serial numbers eee aaa nana 9 HP Color LaserJet 5500 models mmn eee aaa nana aaa 11 HP Color LaserJet 5550 model 12 Printer specifications HEC 13 Supply storage requirements HP Color LaserJet 5500 series neseser 15 Product Information 22 22 ee aladdin a Al a a a a ai 16 Product information scai aaa 16 Electrical specifications HP Color LaserJet 5500 models mmeeeee nenea 16 Electrical specifications HP Color LaserJet 5550 models mm 17 Media requirements viii n 19 Selecting printimedia EE 19 Media specificatlons dna ata ca at ata bata nt da i a nu Lt auz na Agata 19 Supported media weights and sizes HP Color LaserJet 5500 models 19 Supported paper weights and sizes HP Color LaserJet 5550 models 22 Media specifications for 2 sided duplex printing cena 25 Media To AVOID EE 25 Media that may cause damage to the printer 0 cccccceceeeeeeeeeeeeeeecaeeeeeeeeeeeeeeeenenaeens 26 P
12. na 172 ee leie 175 NS 178 Fuser delivery Uli iia 185 Duplex feed unit eee eee aan rennen nennen test nennen 186 ENWW ENWW 500 sheet paper feeder nenea aaa ea nana 187 Pickup and feed operations sassi nenea aaa nana 187 6 Removal and replacement Introducti n incen citea D M 191 Removal and replacement strategy eee nenea eene 191 sme 191 Caution regarding electrostatic discharge ESD mere 191 Required tools sotana it 191 Types of ScreWs Ne 192 elle el or eene toe Da ua eere en n hn n LT 194 Print cartridges and EIB 194 Covers and external components sssssssssssssssesseeerere nennen eene nana 196 Rear COVER ici 196 TOD e Mecca sone T E 196 Rear top Cover nenea nana aaa a aaa nana aaa aaa 197 Left COVER sais ciao tdt e atena ce tata d ee a data a eei catea 198 lte ug COVER ER 199 Reinstall ation tip cce erre a AA La ae tee eee cea eee 200 Multi purpose tray Tray 1 200 Front COVER e e 201 Control Panel e d 202 Cassette COVEN D 204 Internal components front ro aa aaa rc ida 205 Paper PICKUP AT EE 205 Cassette Sensor PCB eiit ront ERE RES XX ENEE HERR REX ia sadic ea ta aaa 206 Multi purpose tra
13. nenea anna 240 High voltage contact blocks cecce ii RAE eee nenea 241 DOOF ro PEE 242 Internal Components top 244 Discharging PCB EEN 244 vii viii Fuser power supply PCB mm nenea aaa aaa 245 FUSER drive Ulsa a aaa d di adas 246 Fuser inlet paper sensor mm enma nana 249 Fuser delivery sensor and output bin full sensor ssse 250 Static discharge combi 252 Formatter fan TRE 253 A a at a aaa aa a a n pa n pa 23 i a al ae 253 Optional 500 sheet paper feeder mmn eee nenea nenea aan ae 255 Paper feeder left cover m eee nana 255 Paper feeder right COVOr n nce ca cat tt at Cl dau al a 256 Paper feeder pickup and feed rollers cc eee eee nenea aaa 257 Paper feeder separation roller mmmmnnnne eee nana nana eee 257 Paper feeder pickup unt 257 Paper feeder lifter drive unit nenea nea nennen nenne 259 Paper feeder length and width detection switches oooooooococnnnnnnnnoncononnccncnnnnoncnicnnanns 260 Paper feeder pickup clutch a Hinde ees eege Ee ESA 261 Paper feeder PCB 2 ccccccccceeeeeeeeeeeeeceeceeeee eee ceceaeaaeaeceeeeeeeeesedcqceaeeaeeeeeeeeeeseeeennineaeees 262 7 Troubleshooting A eee mama enunta T 266 Troubleshooting Process EE 267 Pre troubleshooting checklist mm eee nenea nana eee 267 Troubleshooting flowchart i ce tat a a a a atita i 268 Troubleshooting flowchart continue 270 Troublesh
14. oooococccccnccconcccconcoocconononnnnnononncnnnnnnnnnnnn non nnn nn nr enne 354 Image formation troubleshooting sse eene 356 Print quality problems associated with media 356 Overhead transparency defects coociconiniinnnnnni esee eene traen neat a as 356 Print quality problems associated with the environment occocccccccccncncccccccccnnnnonconccnnnnnnn 357 Print quality problems associated with jams sse 357 Print quality troubleshooting pages ssssssee memes 357 ENWW Understanding color Variations ici iii bra E Ea ta a a Rd 358 Print quality defect ohart 2 2 ee ca a cete cea a a E a Hx a xd 363 Image defecis AA aaa can aaa aaa da ana iea aaa data 369 Light imagE I aaa a aaa Pe a te Pa e a a tt 370 Bg cc 370 Dark imago AE 371 Dank CONOR EP 372 Completely blank image cede access deviated ced aerem 8 vies ed cep a vin eee eap Rae a 372 All black or solid color eee 372 Dots ini ue Hl EE 373 Dirt on back of paper emen erre nennen nnn anna 373 Dirt onifront of Daper ind cai acea a a ac easobve ada a a aici 374 Vertical lines aan 374 White vertical lines dete ceri aaa tea tt e rd eo n da e reete Da da PE a aa et e 375 Horizontal lines mmmm ea aaa nana ana 375 White horizontal Ines 376 Musse CO s nn e o 0 i i e i ii a a i a E e na i ri ii 376 Blank iii dd da AA ca a
15. ooting POWE ET 270 Printer error troubleshooting nene nene emere ener nennen 272 Status messages E 272 Warning messages e dana oi ia ia nea e 272 Error messages aaa c Atta a ca pa iti ia atata n a i a a a di 272 Critical error messages concern eter Ha EE 272 Alphabetical printer messages nenea ea anna na aaa 273 lf Ze ell gue EE 302 Replacement parts configuration HP Color LaserJet 5550 models 341 Both the formatter and DC controller mean nemen 341 Formatter new or previously installed in another printer mmm 341 DC controller new or previously installed in another printer 342 Paper path troubleshootlhg ic eae cata aa at tt odata n tu n RR IRR e tata a n va ti a 343 JA a ic i a a e ai snes i a n at i dt ai au a iced 343 Jam loCations 324 ic o ce taia i a ta ee dni 343 Jam locations by error message e nenea aaa nenne enne 343 BET EE 345 Avoiding paper ET E 346 Persistent AMS tee EP t E ld E ru Et eda 347 Basic troubleshooting for paper jams eme 347 Data collection eee aa aaa nennen nen nennen 347 General paper path troubleshooting ococcocinnonoccocnonnconccononccnnonnonnnnnnnnnnnnnncnnnnannnnnnnnnos 348 Paper path checklist mmmm eee nennen nennen nennen nnns 348 Paper transport troubleshooting mm eee nenea aaa 354 Paper is wrinkled or folded oooo
16. rinting ori special media cite retten aa i ENNEN nana talant da 26 Transparencies T 26 Printing on transpatencles sii aaa acea tract ANERE AEN 26 Glossy PAPER e 27 Colored Bee E 27 Heavy paper secs a aa bul 27 Printing images HP Color LaserJet 5550 models ooooonoocccconnoccccccnnconcccnonaonnccnonannccnnnnnns 28 sues E a 28 EA OT 29 HE LaserJet Tough paper sessie etn eie teen due dida cda ia 29 Preprinted forms and letterhead eee eee eee eee nenea 29 Recycled papel ER 30 Weight equivalence table eene nnn nnns 30 Hewlett Packard warranty statement sss eene nnmis 32 Limited warranty for print cartridge life nenea nen 33 HP s Premium Protection Warranty Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement m eee nenea 34 Declaration of Conformity iia koe dede ite Do ELE a a a LE d a coda 35 Safety information eee nen eee nnne aaa ae anna 37 Laser safety statement i Leider pep D ENEN ESA ETS 37 Canadian DOC regulations men eee ea enma aan 37 EMI statement Korea rm a aa i n i a a a ta Da a 38 VCCI statement Japan mean nn 38 Laser Statement for Finland A 39 iii Toner Satety EE 40 2 Service approach Chapter Content men anna m 41 Service GPPMOACH EE 42
17. ta pt ce ta edid a 53 Unpacking the HP Color LaserJet 5500 series printer for base models 5500n and 5500dn EE 54 Unpacking the HP Color LaserJet 5500 5550dtn and 5500 5550hdn models 58 Installing print cartridges for HP Color LaserJet 5500 series printers oicccnnnnnninicnnnnnncccccnns 62 Installing print cartridges HP Color LaserJet 5500 series models 62 Installing paper trays HP Color LaserJet 5500 series printers sssssss 64 Installing accessories HP Color LaserJet 5500 series printers ssss 66 Installing optional printer stand HP Color LaserJet 5500 series printers 69 Installing a new overlay HP Color LaserJet 5500 models sssssesss 70 Installing a new control panel label HP Color LaserJet 5550 models 71 Testing the printer operation eee anna erre nne 73 Using POWerSaVve ns ata a uzi aaa i cutata a Pa a at aaa Ata a aa a d a ac i bt 73 Connecting toa computer e saten a aa i Lo Parallel sonnections oia a aa a dal at aa ab uta a ali a 75 USB configuration HP Color LaserJet 5550 models sss 76 Auxiliary connection configuration HP Color LaserJet 5550 models 76 Network connections ege a aa id tit 77 ENWW ENWW Enhanced I O EIO configuration A O HP Jetdirect el CN 79
18. y sensor DCH 206 Paper pickup drive nit eee cerne Lern d tr li ned era sende ran da 207 Lifter drive LEE 208 Cassette Tray 2 paper pickup and feed rollers ssssssssess 210 Solenoid KCL e e ET 211 Cassette separation roller nemen amana nnne 212 Multi purpose tray pickup roller mm nenea aaa nana nea 213 Multi purpose tray separation pad eee nana 214 Color registration detection unt 214 Internal components left side ener nennen nennen 216 DC controller shield t ttt n eod aa ECL et i a tata ni a a n 216 Environment sensor HP Color LaserJet 5550 model 216 Memory tag antenna PCBS ii eee batea a a gi cedat ai baga a da ti aci d 217 E label memory controller PCB eee nenea nenea 223 DC controller PCB essere nnn nsn nennen nein aaa nea aaa 224 Cassette paper size detection switches mmmmn nene enma 225 Power supply fan nana aaa anna 226 Internal components rear eee ceea o ada 228 dentium c id ata 228 Low voltage power supply sssssssssssesseseeeeeneneennee eme nnne nennen nennen rrr nennns 229 Formatter case L EMMM 231 Easer scarnner hlts iesea nai aa ceata ca tao cn dada deri cova dens do at ae da deal 233 Internal components right aide 239 High voltage power supply PCB eee nenea ana nana 239 Toner level detection PCB
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