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Nokia Lumia 800 RM-801, RM-819 Service Manual L1L2 for Nokia

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Contents

1. Nokia Care Academy Service Manual for L1 and L2 Nokia Lumia 800 RM 801 RM 819 Key features e Windows Phone Mango operating system Large 3 7 OLED ClearBlack screen Note that the Best instant social experience E mechanical repair Sync store and share media files is currently only for Level 3 W A LW ay aval la a 10 Version I U Product controls and interfaces Service concept Phone reset More F 2011 Nokia Confidential All Rights Reserved Service Manual Level 1 and 2 Nokia Care Nokia Lumia 800 Product controls and interfaces Academy RM 801 RM 819 Version 1 0 1 Nokia AV 3 5 mm connector 2 Micro USB connector 3 Micro SIM card holder 4 Earpiece NOKIA 5 Ambient light amp proximity sensor 6 Touch screen 7 Back key 8 Start key 9 Search key 10 Microphone 11 Loudspeaker 12 Camera flash 13 Camera 14 Volume keys 15 Power Lock key 16 Camera key 2011 Nokia Confidential All Rights Reserved Service Manual Level 1 and 2 Nokia Lumia 800 Service concept RM 801 RM 819 Version 1 0 Nokia Care Academy Flashing concept Service software Note Charged battery is man datory e Transceiver with embedded battery On Device Diagnostics Tool ODDT The ODDT is an app for performing basic device hardware troubleshooting at Nokia Care Points The ODD
2. T is not visible on retail phones and it is intended only for use by trained personnel at Nokia Care Points Alarms To install the ODDT Calculator 1 Enter 634 on the on screen keypad 2 Diagnostics app appears in Apps list Calendar To remove the ODDT 1 Tap and hold Diagnostics 2 Tap uninstall ansfer Note always uninstall the tool before returning the phone to the ef Diagnostics consumer For more information on using the ODDT see KICS TR2816 i a Help How to Internet Explorer 2011 Nokia Confidential All Rights Reserved Service Manual Level 1 and 2 Nokia Care Nokia Lumia 800 Phone reset Academy RM 801 RM 819 Version 1 0 Hardware reset If the phone hardware is jammed you should first recommend that the consumer performs a hardware reset The hardware reset does not reset the Windows Live ID or remove any consumer data Because the consumer cannot remove the battery to reset the phone the phone has a special electronic circuit which cuts the phone power when the power key is pressed for 10 seconds To perform the hardware reset press the Power key and hold it for 10 seconds The phone screen will turn black phone is off Then press the Power key to turn on the phone Software operating system OS reset The software operating system OS reset returns the phone to its out of the box state Note that this procedure erases all consumer data Always firs
3. t try to perform a hardware reset Option 1 About menu Use this option if the consumer knows the lock code This option warns the consumer about data loss Tap Settings gt About gt reset your phone more info Option 2 Hardware key combination Use this option if the phone is locked and the consumer does not know the code Note no warning about data loss Do not advertise this feature to consumers Follow next steps to perform OS reset with phone keys Step 1 Make sure the phone is turned Off Press and hold the Volume down Power and Camera keys Step 2 When the phone vibrates release the Power key Step 3 Keep holding the Volume down and Camera keys for another 5 seconds and then release the keys Step 4 The phone will reset and boot up automatically MOK LA 2011 Nokia Service Manual Level 1 and 2 Nokia Lumia 800 Version history RM 801 RM 819 Version 1 0 Nokia Care Academy Version Date Description 2011 Nokia Confidential All Rights Reserved

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