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HP NetServer E 800 Service Manual

1. O OR O i intel SALLI 1 E an HL BB O L1 mo a intel C 5 l i J Pg a is O O O AE 1 Em E Configuration Switch Oo O O eN UBHBBHHBHSHESHEBH System Board Configuration Switch 3 Replace the system board assembly 4 Place the previously created BIOS Update diskette into the flexible disk drive of the NetServer and power up the HP NetServer 46 Chapter 5 Troubleshooting 5 The flash program on the diskette will re program the BIOS into the NetServer 6 When the flash programming is completed power down the HP NetServer 7 Gain access to the system board assembly and set the Clear Configuration switch Switch 4 from ON to OFF 8 Replace the system board assembly in the NetServer and replace all covers 9 Power on the NetServer in the normal manner Password Problems This section describes some common password problems Resetting Lost Passwords If you have forgotten the User or Administrator password you can reset each one The User password can be reset if you know the Administrator password but the Administrator password can only be reset by a switch on the system board User Password If you have
2. 19 sax mna g EO amp gj H H Be 32 bit PCI Slot 1 li HHHP PCI Slot 2 uL i a PCI Slot 3 32 bit PCI Slot 4 po Eu Full 64 bit PCI Slot 5 3 Length 64 bit PCI Slot 6 I 32 bit PCI Slot7 Accessory Slots 4 Use the T 15 driver or flat blade screwdriver to remove the PCI slot cover for each slot to be used and store for future use 90 Replacing Parts Chapter 6 Slot Cover Removing the Accessory Slot Cover 5 Slide the accessory board into the slot Inserting an Accessory Board 91 Chapter 6 Replacing Parts Secure the accessory board using the screw you previously removed with the slot cover Use the T 15 driver or flat blade screwdriver Once the accessory board is installed you may need to install software drivers The drivers for the new board are either part of your existing NetServer software or included on a flexible diskette included with the accessory board Slide the accessory board into the slot 9 Secure the accessory board using the screw you previously removed with the slot cover Use 10 11 12 13 14 15 the T 15 driver or flat blade screwdriver Replace the air duct and latch it into the chassis Replace the cover Fasten the six thumbscrews securing the cover to the chassis Replace
3. Insert screws through round holes in back first One each side Removing the Mass Storage Cage 9 Remove the four screws securing the drive to the mass storage cage Two screws are located on each side of the cage 10 Place the removed drive in an anti static bag for protection Replacing a Hard Disk Drive Cage Mounted 1 If the mass storage cage is already removed from the chassis perform the following procedure starting at step 2 If itis necessary to remove the mass storage cage from the chassis perform steps 1 through 9 of the removal procedure 2 Slide the drive into the cage opening with the cable connectors toward the rear of the NetServer Align the screw holes on the drive with the screw holes in the mass storage cage NOTE If the hard disk drive you are planning to install already has a mounting tray attached you must remove it before you can install the drive in your HP NetServer E 800 mass storage cage 73 Chapter 6 Replacing Parts 3 Install the four screws to secure the drive to the mass storage cage Tab 3rd 2nd HDD1 Shelf 4 HDD2 Shelf 5 HDD3 Shelf 6 HDD4 Shelf 7 Tab oF 1st Mass Storage Cage Screw Holes CAUTION All mounting screws used with the hard disk drive must be 6 32 and not exceed inch in length Longer screws may cause internal damage to the mass storage device Damage caused by incorrect mounting scre
4. 6 DN d 3 GS S d DI q Rs ND Q N S NIe oe i Je Hn igi Bad AMI OQ QAO QUA P a pag P Replacing the Flexible Disk Drive CD ROM Removing the CD ROM 1 oO ON On FF OU If the NetServer is operating power down the NetServer Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly Undo the six thumbscrews securing the cover to the chassis Remove the cover Remove the bezel At the rear of the CD ROM carefully disconnect the power and data cables Remove the four screws located on the chassis sides securing the CD ROM to the chassis Pull the CD ROM forward and out of the chassis Place the CD ROM in an anti static bag 67 Chapter 6 Replacing Parts M d S i RRO SN QD SS a o5 QOD 3 NN VINOS QO Removing the CD ROM Replacing the CD ROM 68 1 2 o GD DN OH FS Remove the CD ROM from the shipping container Make any settings required by the CD ROM documentation With the cable connectors toward the rear of the chassis guide the CD ROM into the chassis opening The CD ROM is normally mounted in the second shelf Attach the CD ROM by securing the four screws at the chassis side At the rear of the CD ROM carefully connect the power and data cables Replace the bezel Replace t
5. Removing the Power Supply Replacing the Power Supply N Oa F WN gt Place the new power supply into the chassis Connect the four power cables to the chassis connectors and the FDD Replace the four screws securing the power supply to the chassis Replace the cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord Power up the NetServer as described in Chapter 1 Replacing Parts 79 Chapter 6 Replacing Parts Replacing the Power Supply Battery Removing the Battery 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side WARNING The power supply will continue to provide standby current to the HP NetServer until the power cord is disconnected 4 Lay the NetServer on its side components showing 5 Unsnap the air duct and move it out of the way 6 Remove any accessory boards if necessary allowing access to the battery socket 80 Chapter 6 Replacing Parts 7 Remove the existing battery The battery is spring loaded into the mounting socket and held in place by a latching mechanism Press the release mechanism toward the outside of
6. Code Description Problem Solution 4 If the problem persists your hard disk drive may need to be replaced Contact your service representative 053X Hard Disk drive connection problem This does not apply to E 800 Error code 0530 is the primary channel cable IDE 1 and 0531 is the secondary channel cable IDE2 POST has detected a hard disk drive on the second slave position on the IDE cable but no hard disk has been found on the first master position To correct this 1 If only one hard disk is connected on the cable disconnect the hard drive and use the other connector to re connect the hard drive into the first master position 2 If two disks are connected on the cable verify all data cables and power cables are firmly connected for both hard disk drives 3 If the error message appears just after a hard disk drive installation check for master slave specific jumper configurations in the hard disk drive installation manual 4 If the problem persists the hard disk drive may need to be replaced Contact your service representative 0540 Hard Disk Controller resource conflict POST has detected an address space or IRQ resource conflict between the integrated hard disk controller and an accessory board To correct this 1 If the integrated hard disk controller is not needed run the Setup Utility to disable it primary or secondary 2 If the integrated hard d
7. 8 Check the monitor display to see if the system memory count takes place correctly a Turn the NetServer off and then on Check to see if the memory is counted during the NetServer boot If no count occurs go to Step 10 b Check to see if the count occurs in the color appropriate for the monitor If the count occurs in the wrong color the problem may be with the video subsystem the monitor or the monitor cable Continue with the troubleshooting steps 51 Chapter 5 Troubleshooting 9 If you are using a video screen saver utility and the screen goes blank while using the keyboard you may be using an application that turns off the screen even when you are using the keyboard Refer to the manual that came with the screen saver utility 10 Ensure the memory modules DIMMs are correctly seated in their slots You may want to remove and reinstall each memory module to ensure it does not cause the problem Verify the correct type size and combinations of modules for this model NetServer are installed 11 To see if the display is functioning a Turn off the monitor and the server b Disconnect the video cable from the video connector c Turn on the monitor Monitor Notes When most EGA and VGA monitors are disconnected from the video connector if the monitor is working the screen is white When some monitors such as HP high resolution monitors are disconnected from the video connector the monitor may be working
8. This also occurs when the NetServer is in a standby mode power is turned off and the power cord is plugged into AC power The inrush current is much greater than the NetServer s normal operating current and generally the AC power source can handle the normal inrush current However if you install several HP NetServers on one circuit precautions are necessary If there is a power failure and power is then restored all the servers immediately begin to draw inrush current at the same time If the circuit breakers on the incoming power line have insufficient capability the breaker may trip and thus prevent the servers from powering up When preparing your site for installation allow for the additional inrush current See Power Specifications in Chapter 2 Chapter 1 General Information Sleep States ACPI The HP NetServer supports the ACPI Advanced Configuration and Power Interface standard which is a key component of a NOS s directed power management The supported features are only available when an ACPI compliant NOS is installed on the NetServer The term sleep state refers to any of several reduced power consumption states in which normal NOS activity has ceased The NetServer supports several sleep states including a sleep state with a short wake up time sometimes referred to as standby or suspend by various operating systems In this sleep state the NetServer appears to be off and is indicated by no display on the monito
9. Try replacing the keyboard with a known good keyboard If the problem persists check the keyboard cable for continuity or try a known good cable If the problem persists replace the system board O 9 c i cO Once a suspect part has been found verify that it is the problem by reinstalling the part and duplicating the error Symptom e The mouse does not work or is intermittent The HP NetServer automatically detects a mouse when one is installed If the mouse or other input device is not working perform the following 1 Review the Troubleshooting Checklist before you continue 2 Check that the mouse cable is properly and securely connected to the server 3 If a keyboard monitor switchbox is used with this NetServer plug the mouse directly into the keyboard port of the NetServer Verify the problem 4 Ensure mouse s port does not have a resource conflict Use the Setup Utility press F2 5 Ensure correct mouse driver has been installed onto the boot drive Refer to the mouse installation manual or the operating system manual 6 Replace the mouse with a known good unit If the problem persists replace the system board 8 Once a suspect part has been found verify that it is the problem by reinstalling the part and duplicating the error Flexible Disk Drive Problems Symptoms e There are lost clusters 55 Chapter 5 Troubleshooting e There are read write errors e The NetServer will not start from a d
10. Shelf Mount sssssesssseeseeeeneeenenen nennen nennen enne nennen nne nennen 22 Exploded View Power Supply and Drives Cage Mount sssssseeee nemen 23 Exploded View Exhaust Fan and System Board sse 24 Exploded View System Board eo Ub Ee DE hr e ERROR 25 Replaceable Parts ElSt ede edi Ma a m oi b lp agi V un ed oni eet n eie uan 26 Keyboards m M 27 Power COS teo pP ED ER ep teni p Od ten rd ten n devin ces 27 Cables and Part nc 27 Diagnos tie Sranie oana A AARE EAEE NEA EEA AATA A EE AEE a OAE AAAS 29 Diagnoslie TIS era E tee tp tette N 29 Diagnostics DoserPU keisariin e KEE AE E EE EEE EAA NEA EEEE EEEE 29 HP NetServer Diag TOONS soccorrere iri A AE ANA EAE EA AN AA A i 29 DiagTools Gapablilitles 5 cor eC RUEDA T A A 30 Power On Self Test POST Error Messages sssssssseeeneeeneenen nennen ener ener nene 31 Troubleshooting eerte E Res eka entis ces una so tea Rsst esp uxt en cera aae eu R an ce RR aas IE YR ERR SIRE 43 Preventive Maintenance Procedures sssssssssssseeeneneeeenen nennen nennen enne endete ener nennen enn 43 Troubleshooting TPS 22 gei et E qe s m e b qgesio es IE EC ERR RR deeds Mb qe au EOS 43 Troubleshooting Checklist c esanei irinna iania dear eda npe eda n eia t d eden da te d n d dh 44 BIOS Re6cOVODy iiU EUREN UTIMUR 45 Pas
11. HP s warranty does not apply to non HP parts c Remove a DIMM from its protective container handling the module by its edges If necessary lay it on an anti static surface d Align the notches on the DIMM with the keys on the slot 88 Chapter 6 Replacing Parts Retaining Latches DIMM Slot DIMM to Slot Alignment e Holding the DIMM at 90 degrees to the system board press the DIMM fully into the slot until the retaining latches close f If the latches do not close the DIMM is not inserted correctly Repeat all of Step 1 to install the additional DIMMs for your memory configuration Replace the air duct and latch it into the chassis Replace the cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord NO a F WN Power up the NetServer as described in Chapter 1 NOTE Most DIMMs are dimensionally identical so if you have two or more DIMMs installed you may verify all DIMMs are seated by sliding a straight edge a pen for example across the top edges and verify it remains in continuous contact with all of the DIMMs 8 If the DIMMs are not seated properly you may get a blank screen Accessory Boards Removing Accessory Boards To remove an accessory board refer to the following procedure 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary
12. Monitor self test ground 13 Horizontal sync 6 Red return ground 14 Vertical sync 7 Green return ground 15 Not used 8 Blue return ground 18 Chapter 2 System Information 50 Pin Narrow SCSI Port Connector Accessory Board Position 25 Position 1 Position 50 Position 26 SCSI Port Connector 50 Pin Narrow SCSI Port Connector Pinouts Pin Number Signal Description Pin Number Signal Description 1 11 Ground 37 Reserved 12 Reserved 38 Termpwr 13 Open 39 Reserved 14 Reserved 40 Ground 15 25 Ground 41 ATN 26 DB 0 42 Ground 27 DB 1 43 BSY 28 DB 2 44 ACK 29 DB 3 45 RST 30 DB 4 46 MSG 31 DB 5 47 SEL 32 DB 6 48 C D 33 DB 7 49 REQ 34 DB P 50 0 35 36 Ground 19 Chapter 2 System Information LAN Connector Accessory Board GRN LED YEL LED cacacacacacacs LAN Connector LAN Connector Pinouts Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 8 Not used 20 3 Parts Information Exploded View Cover and Bezel 21 Parts Information Chapter 3 Exploded View Drives Shelf Mo
13. NetServer hangs before the end of the POST completes the problem is probably a hardware failure If the NetServer hangs after the POST completes the problem is probably due to an incorrectly configured or corrupt driver operating system or application program or a media disk drive error If the NetServer stops working try the following 1 Review the Troubleshooting Checklist before you continue 2 Turn the NetServer off and unplug the power cords Wait 30 seconds and plug the power cords in and turn it on Verify the failure If the problem persists replace the system board 4 Once a problem has been found with a part verify that it is the problem or the only problem by reinstalling the part and replicating the error The NetServer does not start boot Locate the memory modules SIMMs DIMMs NOTE The POST error messages reflect which modules are defective and should be replaced 1 Review the Troubleshooting Checklist before you continue 2 Power the NetServer off and on rather than using Ctrl Alt Del as it is a more complete system reset 3 On NetServers with diagnostic LEDs near the DIMM sockets note any blink codes 4 f the POST reports a problem check the error against the Error Messages and correct the problem 5 Verify the video subsystem is configured correctly 6 Verify the memory DIMMs are all of the same specified speed 7 Verify the memory DIMMs are installed and configured correctly a
14. description in the User s Guide 2 If this error was reported when no additional memory was just installed restart the NetServer 3 If the error persists contact your service representative 0713 Incorrect DIMM installed POST has detected one or more DIMMs are not the correct type or the correct speed To correct this 1 If additional memory was just installed in your NetServer please verify the correct DIMM type and speed for this NetServer was installed Refer to the DIMM description in the User s Guide 2 If this error was reported when no additional memory was just installed restart the NetServer 3 If the error persists contact your service representative 0800 Cache memory size error POST has detected the cache memory size is smaller than previously detected To correct this 1 If the processor module has just been replaced press lt F4 gt to automatically validate the change 2 If the problem persists the processor module may need to be replaced 0801 Cache boot error POST has detected an error in the cache memory module To correct this Chapter 4 Diagnostics Code Description Problem Solution 1 Verify the processor module is installed correctly Refer to the User s Guide for handling precautions 2 If the problem persists the processor module may need to be replaced 0900 Integrated LAN disable error The system could not d
15. do the following 1 Review the Troubleshooting Checklist and Mass Storage Guidelines before you continue 2 Run the DiagTools and verify the integrity of the SCSI buses and other switch settings on the external storage devices are correct Verify that each SCSI device is assigned a unique SCSI ID 3 If you don t see the SCSI BIOS banner during NetServer start Symbios Inc SDMS TM V4 0 PCI SCSI BIOS PCI Rev 2 0 2 1 Copyright 1995 1998 Symbios Inc Check the cable connections 9 Check the SCSI termination 4 Run the Setup Utility or SCSI Configuration Utility and verify the SCSI host bus adapter HBA is properly configured The HBA is usually SCSI ID 7 5 If you installed more than one SCSI adapter verify each adapter is set to a separate BIOS address or disable the BIOS on all of the adapters except one 6 For each device verify The device has a unique SCSI address 9 In general when selecting an address for a drive default address is 0 select as low a SCSI address as possible 9 The device s jumpers are set according to the device documentation 9 The hard disk activity light cable for non hot swap devices is properly installed 7 Check that the primary SCSI hard disk drive is set to the lowest address usually set to 0 Each device the HBA is also a device must have a unique and separate SCSI ID number To solve this problem simply set the device ID to something other than that of the HBAs
16. drive may need to be replaced Contact your service representative 0301 Flexible disk drive B boot error This does not apply to E 800 POST has detected the flexible disk drive B reported an error during its self test 1 Verify a diskette can be properly inserted and removed from the flexible disk drive 2 Verify the flexible drive type configured in the Setup utility matches the flexible disk drive installed in the HP NetServer 3 Verify all data cables and power cables are firmly connected 4 If the problem persists your flexible disk drive may need to be replaced Contact your service representative 0305 Flexible Disk Drive Cable conflict This does not apply to E 800 The flexible disk drive A is connected to the connector configured for flexible disk drive B 1 Run Setup Utility by pressing F2 In the flexible disk drive section enable the A amp B flexible disk swap 2 Alternatively if the connector allows it connect the flexible disk drive to the other connector on the flexible disk drive cable 0306 Flexible disk drive controller boot error POST has detected a general failure on the integrated flexible disk controller To verify this 1 Restart your HP NetServer 2 If the error persists your system board may need to be replaced Contact your service representative 0307 Flexible disk drive controller resource conflict POST has detected an add
17. eed dde udo dd d dud d 64 Flexible DISK Dive 2 t ine EE LEE ie OR Da ebrei Red 65 Removing the Flexible Disk Drive ssssseeeene eene emen ener eren eren 65 Replacing the Flexible Disk Drive sssseseeneeeneneeeenen em enne nenne nnne enn 66 CDROM C toe D cn EI e Mp ULM UM IE LANI 67 Removing the CD ROM cC E 67 Replacingithe CD ROM e 68 Hard Disk Drive Shelf Mounted eiie tereti tentem intrat intr T daten se than e then inti 69 Removing a Hard Disk Drive Shelf Mounted ssssssssseeeeneeenen eene 69 Replacing a Hard Disk Drive Shelf Mounted ssssesssesseeneneneeneenen nennen enne 70 Hard Disk Drive Cage Mounted asirese e daa i anestesia i ada an 71 Removing a Hard Disk Drive Cage Mounted eene 71 Replacing a Hard Disk Drive Cage Mounted ssssssssesseeene nennen enne 73 Chassis Fan Ec M 76 Removing the Chassis Panis 2 cr te RR E ERR CA ER IRE LOERURO UR RA IERAR 76 Replacing the Chassis Na m 77 Power Supply 5 224 2 2 2 i a r ia doin evden heed a ze dede eed Raat 78 Removing Power Supply iur et D r ETE A EEEE ROTER ERI 78 Replacing the Power Supply cccccccesececceceeeee eee ecaececeeeeesaaanaececeeeeeseceacaeceeeeeseseeaeaeceeeeeseeeneeeeeeeeeeees 79 Battery m 80 Removing the Battery nete ret DURO ten i e EORR Ft b dea eto
18. failure Replace the defective DIMM 7 Once a suspect part has been found verify the cause of the problem by reinstalling the part and attempting to duplicate the error Also install it in another memory socket to confirm whether or not the socket is defective Network Interface Card Problems See the appropriate Network Interface Card documentation Symptom e f the adapter can t connect to the network 1 Make sure the cabling is installed properly 2 Most hub and switch connections require straight through cable consult their documentation If you re directly connecting two computers with no hub or other device use a crossover cable 3 Verify there are no resource conflicts between the NIC and any other accessories in the NetServer Check the Setup Utility 4 Check the LEDs on the adapter at the back of the computer to see if any show activity No lit LEDs probably indicate a bad network cable hub connection or other network error 5 Ensure you re using the latest and correct drivers Verify the drivers are intended for this adapter 6 Ensure the port on the switch or hub or other device has the same duplex setting as the adapter 7 lf you configured the adapter for full duplex make sure the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections 8 Test the adapter as directed in the installation tasks for each o
19. fans and clean the intake openings grilles on the chassis of dust lint and other obstructions to airflow CAUTION Do NOT use petroleum based cleaners such as lighter fluid or cleaners containing benzene trichlorethylene ammonia dilute ammonia or acetone These chemicals could damage the keyboard s plastic surfaces HP recommends the periodic cleaning of tape heads capstans and guides on HP drive units and those products using high density data cartridges and mini data cartridges This maintenance procedure prolongs tape and head life and helps reduce read write errors due to dust and oxide Troubleshooting Tips WARNING Before removing the top cover always disconnect the power cord and unplug telephone cables Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry e For problems with the HP NetRAID controller refer to the appropriate HP NetRAID manuals e For problems with HP TopTools refer to the HP TopTools Administrator Guide on the HP Web Site at http www hp com toptools e For general information on management products refer to http www hp com go netserver mgmt and search for management 43 Chapter 5 Troubleshooting Troubleshooting Checklist To troubleshoot an installation probl
20. if using only one processor with no terminator installed 3 Liftthe terminator out of the socket and place it on anti static surface or container 4 Align the second processor over the empty processor socket 84 Chapter 6 Replacing Parts The socket has a mark for pin 1 that should match the mark for pin 1 on the processor near the end of the ZIF lever CAUTION Ensure you align pin 1 of the processor with pin 1 of the processor socket or pin damage will occur 5 Insert the second processor into the socket and close the ZIF lever to fully seat the processor Pin 1 Mark You should hear the ZIF lever click when it closes properly Installing the Cooling Fan Heatsink Once the processor is installed the cooling fan heatsink must be installed on top of the processor Each processor requires a heatsink with its cooling fan attached and a thermal bonding between the processor and the heatsink provided with the white thermal patch The heatsink is mechanically connected to the processor socket with both latches mechanically making contact with processor 1 Remove the heatsink fan assembly from the shipping container and ensure you do not touch the thermal patch on the bottom of the heatsink 2 Ensure the latches are free and pointing away from the heatsink 3 Position the heatsink over the second processor and a Tilt or roll it slightly to the rear of the chassis to help engage the hook latch and then connect
21. long period of time the battery will discharge and not provide enough current to keep the system date and time current To correct this 1 Verify the battery is properly inserted 2 If necessary replace the battery 3 Set time and date using the Setup utility or from your operating system 0012 BIOS initialization problem The HP NetServer configuration has been cleared or has not been initialized Run the Setup Utility to re configure your system 0020 ISA initialization problem This does not apply to E 800 The ROM on the accessory board is bad or the board has a conflict with a system board reserved resource address DMA or IRQ To correct this 1 Change the resources used by the ISA accessory boards 2 Try to disable free resources used by system board devices 3 If the problem persists the accessory board may be defective Contact the accessory board vendor 0021 PCI Configuration conflict A configuration problem has occurred with a PCI device The PCI device or accessory board doesn t match PC setup settings or has conflicts with PC resources reserved memory space IRQ or DMA channels To correct this 1 Clear the PCI configuration with the CMOS status Switch Refer to the User s guide for details 2 If necessary use the Setup Utility to manually Chapter 4 Diagnostics Code Description Problem Solution configure the PCI devic
22. monitor is blank e The wrong size characters appear on the monitor e Colors are wrong or there are no colors on the monitor If you installed a video board and are not using the built in video system go to Step 12 If you have two video monitors connected test the monitors to make sure they are working Step 1 4 then go to Step 10 1 Review the Troubleshooting Checklist before you continue 2 Check the contrast and brightness controls to ensure each is adjusted 3 Verify the video and power cords are connected to the monitor 4 Ensure there is adequate power a Verify the display power switch is turned on b Verify the display power cord is connected to an AC power outlet and the video cable connected to the server s video connector c Plug in a known working device to ensure there is power to the outlet or use the proper testing device to check the power outlet d Turn the monitor off and on and if the monitor has an on off LED see if it lights e Turn the Clear Configuration switch on the system board to OFF and reboot the NetServer Check if the problem persists 5 Turn on the NetServer and wait a full 2 minutes Verify the monitor starts displaying normally If the problem persists and if the power cord is detachable try a known good power cord 7 Unplug the power cord and wait 30 seconds Plug in the power cord and turn on the NetServer Wait a full 2 minutes Check that the monitor starts displaying normally
23. needs to be connected 0076 Integrated HP NetRAID This problem will prevent the operation of the Integrated HP processor is not responding NetRAID if it is enabled The problem may also prevent This does not apply to operation of some PCI slots E 800 1 Flash the Integrated HP NetRAID firmware and reboot the system 2 If the error persists your I O board may need to be replaced Contact your service representative 33 Chapter 4 Diagnostics Code Description Problem Solution 0100 Keyboard error during POST A key on the keyboard has been pressed during POST of the HP NetServer To correct this 1 Ensure nothing is placed on the keyboard and no key is accidentally pressed down 2 Reboot the NetServer 3 If the error persists your keyboard may need to be replaced Contact your service representative 0101 Keyboard error The keyboard has reported an error during its self test To correct this 1 Restart your HP NetServer 2 If the error persists your keyboard may need to be replaced Contact your service representative 0102 Keyboard controller error POST has detected a general failure in the integrated keyboard controller To verify this error 1 Restart your HP NetServer 2 If the error persists your system board may need to be replaced Contact your service representative 0103 Keyboard is not connected POST has detected the keyboard is not connected To correct this 1 V
24. primary PCI slot Symptom e The configuration cannot be saved and the battery loses power Refer to this section if the NetServer frequently loses date and time that may be caused by the battery losing power 1 Review the Troubleshooting Checklist before you continue 2 If the NetServer frequently loses the time and date replace the battery The battery is attached to the system board 3 Set the new date and time and reset the configuration parameters using the Setup Utility if necessary 4 Turn off AC power to the NetServer then reboot to see if the date and time was saved If date and time are still requested and the battery is good perform the next procedure below If your HP NetServer repeatedly loses its configuration or the clock stops you should replace the battery or install an external battery WARNING There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn the old battery Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Symptom e The configuration information is frequently lost and the battery is good If the battery is good and you cannot save system configuration do the following 53 Chapter 5 Troubleshooting 1 Review the Troubleshooting Checklist before you continue 2 Configuration information is saved in t
25. replacement system board and any cables from the anti static shipping container 2 Place the system board on an anti static pad and set all jumper connections and settings as recorded during the system board removal 3 Place the system board in the chassis aligning the rear panel connectors to the rear chassis and the mounting holes in the board with the holes in the chassis Install the seven screws securing the system board to the chassis Replace memory processor s and or CPU terminator Replace all cables that were removed during removal Replace any removed accessory boards Close the air duct Replace the cover and turn out the NetServer feet Stand up the NetServer moO ON Oa R5 lt Q A Connect the power cord and any external cables to the NetServer 93 Replacing Parts Chapter 6 A bos A Ts px bbb A K 5 ak UE ERE 5 A d ey wy 94 Index A accessory boards removing 89 replacing 90 acetone 43 Administrator password resetting 47 AGP video display modes 15 ammonia 43 anti static wrist strap 63 APIC Advanced Programmable Interrupt Controller 12 B battery 53 removing 80 replacing 81 benzene 43 bezel removing 63 64 BIOS Recovery 45 boot device priority boot order 10 boot order boot device priority 10 CD ROM 10 default 10 floppy drive 10 PCI slots 10 SCSI A 10 SCSI B 10 Boot o
26. the mounting socket to release the battery Battery Location on the System Board Replacing the Battery 1 Insert the new battery with the positive sign facing out and ensure that it is seated completely Ensure the retaining latch is in place and holds the battery firmly If necessary replace any accessory boards removed to allow access to the battery socket Replace the cooling duct cover Replace the cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord NO a F WN Power up the NetServer as described in Chapter 1 81 Chapter 6 Replacing Parts Processor Removing the Processor 1 Ifthe NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side WARNING The power supply will continue to provide standby current to the HP NetServer until the power cord is disconnected 4 Lay the NetServer on its side components showing 5 Unsnap the air duct and move it out of the way 6 Disconnect the cooling fan power cable from the connector on the system board 7 Unhook the thumb latch on the heatsink and lift the heatsink up slightly from the processor Hook Latch 8 Rotate the heatsink away from the processor toward the rear o
27. the external cables and power cord Power up the NetServer as described in Chapter 1 Once the accessory board is installed you may need to update software drivers System Board Removing the System Board 1 NO a AB o eo If the NetServer is operating power down the NetServer Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side Lay the NetServer on its side components showing Unsnap the air duct and move it out of the way Remove any accessory boards mounted on the system board Remove all cables connected to the system board If necessary label each one to expedite re assembly Remove the seven screws securing the system board to the chassis 9 Slide the system board forward releasing the rear panel connectors then lift the system board 10 11 up and away from the chassis Place the system board on an anti static pad and record all jumper connections and settings Remove memory processor s and or CPU terminator Place components on an anti static pad Place the system board and any cables in an anti static container 92 Chapter 6 Replacing Parts Ny Ue Uff Jo o Lea 2 Y A dererererereny e9 SA Replacing the System Board 1 Remove the
28. the hook latch to the tab b Rotate the heatsink back placing it squarely on top of the processor and connect the thumb latch to the tab on the base of the processor socket The hook latch and thumb latch both hook underneath the tabs extending from the base of the processor socket base 85 Chapter 6 86 Replacing Parts c Ensure the ridge on the bottom of the heatsink rest between the processor and the edge of the processor socket base Hook Latch Processor Socket Base CAUTION Ensure you have made good contact with the processor to avoid thermal overheating If you have not made good contact with the processor it will overheat within 20 seconds of power on and will shut down possibly causing damage to the processor 4 Connect the heatsink s cooling fan cable to the 2nd cooling fan connector CPU 2 Fan on the system board CAUTION Failure to connect the cooling fan to its power connector will cause the NetServer to shut down with no messages displayed and possible damage the processor Replace the cooling duct cover and the NetServer cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord ONO Power up the NetServer as described in Chapter 1 Chapter 6 Replacing Parts DIMMs Removing DIMMs You may need to remove a DIMM module to increase your memory configuration or to replace a defective DIMM 1 If the NetServer is operating
29. the six thumbscrews securing the cover to the chassis Remove the cover 5 Where the six bezel tabs are connected to the six slots on the chassis release the tabs by applying outward pressure on the tabs gently pull the bezel forward and away from the chassis 63 Chapter 6 Replacing Parts yg Uff WLLL Y f fo o oo y ev ey ey VOX WORM S Removing the Bezel Replacing the Bezel 64 1 a RON Align the six bezel tabs with the six slots on the chassis gently press the bezel onto the chassis front until the tabs snap into the slots Replace the cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord Power up the NetServer as described in Chapter 1 Chapter 6 Replacing Parts yg Uff GED y fo 9 foo y ev ey ey N N Q Q S S TON WOM S Replacing the Bezel Flexible Disk Drive Removing the Flexible Disk Drive 1 NO a B o If the NetServer is operating power down the NetServer Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly Undo the six thumbscrews securing the cover to the chassis Remove the cover Remove the bezel At the rear of the flexible disk drive carefully disconnect the power
30. 0 and try again If this fails try substituting a known good SCSI adapter and disk drive 18 Use the Setup Utility to check for resource conflicts especially if new boards or accessories have been added 60 Chapter 5 Troubleshooting Symptom e The SCSI subsystem stops working If the SCSI subsystem should stop working do the following 1 Review the Troubleshooting Checklist and Mass Storage Guidelines before you continue 2 Run DiagTools Verify that the SCSI ID and other switch settings are correct and get specific information or verification that the problem is the SCSI bus 3 If an accessory board was added recently check if there is a resource conflict between the new board and an existing accessory board Also if you have changed the options on an existing board there may be a resource conflict a Remove the new board and restart the computer If this corrects the problem the board is either defective or it is trying to use a system resource used by the SCSI subsystem b Check if the board is using memory I O addresses or interrupt lines that are also used by the SCSI subsystem 4 Check to see if there have been recent changes to any software For example has anyone moved removed or changed the configuration files or drivers Refer to the software documentation for more information 5 If you suspect hardware failure and there are no system error messages check each component associated with the failure Eq
31. 68 pin adapter 10 tape heads 43 tools 63 trichlorethylene 43 troubleshooting 43 finding the problem 44 turning feet 3 U USB Index connectors 18 USB port connectors 18 User password resetting 47 V video port connectors 18 video specifications 15 Video Monitor Problems 51 Ww Weight 14 weight and dimensions 14 Z Zero Insertion Force ZIF 84 ZIF Zero Insertion Force 84 97
32. 80 Replacing the Battery 2 tern ed t Rt t d ud tede ILE ede ud aie 81 Processi EE E EE 82 Contents Removing the PTOCeSSOF i tret Ro e e epo b De te EU d eli ne i re ES 82 Replacingthe PrOCeSSOF i tie id tte er Edd ete ruis ee be te ED D I Eres 84 Installing the Cooling Fan Heatsink ssssssseseeeneenene eene nnne nennen nennen nennen 85 Blame E 87 Removing DIMMS TA 87 Replacing DIMMS iens iret peto ER en DURO TM cde ted tein ibee i Pen ta teledi cet 88 ACCeSSOMY Boards inet RU d eu tU t en redu Mees 89 Removing Accessory Boards iode RE e fe Eb e dete b dete Pete edad 89 Replacing Accessory Boards LIRE RPM IRURE eres 90 System Board n ete e e itte eter editore geo b doeet fee reddere S 92 Removing thie System Board ac ee he RE ERR REX HEEL ER bad EROR san cece aaadieeua Mix qp abe qp Rai p dS 92 Replacing the System Board iieii idaki eene nna ade esses seta densas d send nae 93 LEE E gt RN 95 vi 1 General Information Notice to Service Technicians This is the service document for the HP NetServer E 800 You may also need to access the HP NetServer E 800 Installation Guide or the HP NetServer E 800 User Guide that are available on the Network Server Division WEB site http www hp com netserver The HP NetServer E 800 Installation Guide contains additional information on the installation process which the end users follow Both
33. C power supply cables to disk drives and or mass storage cages 4 If the fans aren t audible and the above steps are verified check that power is getting to all fans HP NetServers have multiple fans All fans run when power is turned on all are off when the power is off With the power supply connected to the system board check the power supply s voltages 5 If voltages are not present a Turn off AC power b Disconnect the power cords for 5 minutes in order to reset the power supply s circuitry Turn on AC power again If power is still not getting to the system board replace the power supply or power supply module on some NetServer models 6 If power is getting to the fan but the fan isn t working replace the fan or replace the power supply in NetServer models with fans incorporated in the power supply 7 If the problem continues replace the power supply module 50 Chapter 5 Troubleshooting 8 If after replacing the power supply the problem persists a Remove all accessory boards including any hard disk drive controller board or the video board the customer might have installed and reboot the NetServer b Disconnect all mass storage power cords and cables except those to the boot device and reboot the NetServer 9 If the problem goes away reinstall the original suspected part to verify that it is causing the problem Video Monitor Problems Symptoms e Nothing is displayed on the monitor e The
34. Error Messages A hexadecimal number designates each error message reported by DiagTools a short note on the type of error and a list of one or more steps the user can take in response When you run a test it exercises many aspects of the hardware so the number of possible error messages exceeds 300 Most of these are encountered rarely if ever Error codes can be viewed on line from the DiagTools User menu within the advanced series of tests or you can refer to Chapter 3 of the HP NetServer DiagTools Error Reference and User Guide Advantages and Limitations of Hardware Diagnostics Off line diagnostic software is useful in making sure that hardware has been eliminated as the cause for possible NetServer problems Such diagnostic tools can easily be shipped with a server and they are relatively easy to use Only experienced personnel knowledgeable of its limitations should use off line diagnostic software Some limitations are e booting the NetServer from the diagnostics diskette e no access to operating system error logs since the OS is not operating at the same time as the diagnostic tools e limited ability to test only a single component at a time e inability to indicate problems with wrongly configured NetServers or the network Power On Self Test POST Error Messages Error messages POST Codes are encountered if an error condition occurs during the boot process of the HP NetServer E 800 All codes and their respective de
35. HP NetServer E 800 Service Manual Q invent Online Version 1 0 Last Updated May 2000 Notice The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Windows NT and Windows 95 are registered trademarks of Microsoft in the U S and other countries Torx is a registered trademark of CamCar Textron Inc Hewlett Packard Company Network Server Division Technical Communications MS 45SLE 10955 Tantau Avenue Cupertino CA 95014 USA Copyright 2000 Hewlett Packard Company Audience Assumptions This guide is for the person who services LAN servers Hewlett Packard Company assumes you are qualified in the servicing of computer equipment and tr
36. Make sure only HP supported DIMMs are used 49 Chapter 5 Troubleshooting b Remove the system board install a known good memory module and reboot If you still receive an error replace the system board If the error goes away add another module and reboot again Continue this process until you have installed all memory modules or you experience a failure Replace the defective module s 8 Remove one accessory board at a time and reboot the NetServer Verify the problem 9 Once a suspect part has been found verify that it is the problem by reinstalling the part and duplicating the error Power Problems Symptoms e A fan is not working e The power LED does not light 1 Review the Troubleshooting Checklist before you continue 2 Verify the AC power source is good a If the NetServer fans are audible or a control panel light is on the power is on b Verify the circuit breaker for the AC power outlet c If the breaker was off check that all devices connected the NetServer share the same circuit breaker and are the only devices on it Reset the circuit breaker after reconfiguring the devices if need be d Verify the AC power outlet is not faulty Test it by plugging in a known good device e Verify the third wire ground is isolated from other grounds and is at ground potential 3 Verify all cable connections AC power cords from AC source outlet to server DC Power supply cables to all NetServer PCBs 9 D
37. OO n d cce ERUDITORUM c 10 Duplexinig Hard Drives ast oc d texte sable c E thee Mr RR Rae Mr E ER Pe Ele de ERR Re a 11 External SCSI Connector ede idest ec dedo due edo ido dod uud dud edd ad 11 Memory Guidelines ic 5 onde toe ihe itu odia 12 Accessory Board Guidelines salsera soan e AaS AS e A A iT T R a Aa 12 IRO Settings anatod a AAT a S A GA EE OT A EE A A A A M 12 Using the Primary or Secondary PCI BUS arrio a a T T A EER ERE T Eh 13 Technical SpecifICations 4 it e ee e eo RR e aa Uer aae 13 EnvIr nmerita o ee nea EE dee eui aita UB 13 Hardware eem aA 14 Connector c eo lU i e E PD m 16 Mini DIN PS 2 Corlniectors ilc be geri ac b qa i REN REMO E eR RR IEEE ME 16 Serial Port CONNECT neasa aiir isi dide eite died dn eL dac uito La de hund de ek dedu da Ni 16 Parallel Port Connector tiende Ree pe RE SR Ra e Rn e pube LENA RR dee 17 USB Gonnecton zs i e EO E RR nd HE ete en Efe ER d 18 Contents 3 Video Connector Accessory Board sss ener ener nennen nnne n eren 18 50 Pin Narrow SCSI Port Connector Accessory Board 19 LAN Connector Accessory Board iire taarna E TAAA REAREA EEEE enn enne rennen nnns ener 20 Parts Informatio N seneo ecrire reir AANE E aAA lieedevsencadeessecanetucedessducedesstiesdevsse 21 Exploded View Cover and BeZel ccccccccccecceeeeeeeeeecaeceeeeeeececeanaeceeeeeeeseceanaeceeeeeeeseesacaeceeeeesesnnaeeeeeeeess 21 Exploded View Drives
38. SCSI ID 7 If the device is a boot drive then the SCSI ID should be set at 0 8 If another hard disk drive is connected to the SCSI bus check it for unique address SCSI cable connection and power connection 59 Chapter 5 Troubleshooting 9 Check the SCSI bus cable for correct orientation alignment and seating on the SCSI adapter and the SCSI device 10 Check for the correct Hewlett Packard internal and external SCSI cables 11 Check that all SCSI devices are connected to power and power on all SCSI devices before or at the same time as the NetServer to ensure a stable SCSI bus 12 Watch the boot screen for all SCSI devices to be displayed For example in a NetServer with 1 SCSI controller and 2 hard disk drives one with ID 0 and one with ID 1 if a valid device is found at device address 0 but not at address 1 you would see these device validation lines on the boot screen Channel x SCSI ID n id info Drive C 80h If you see this message a Verify that the SCSI hard disk drive is set to address 1 b Check the SCSI bus cable for correct orientation alignment and seating on the host adapter and the hard disk drive c Verify that terminators are installed at each end of the SCSI bus but not on any other devices The hot swap cage printed circuit board has automatic termination that disconnects when a cable is attached d Verify all SCSI devices on the bus are appropriate for that bus only single ende
39. Server will dt G J Turn Feet Inward before Laying the NetServer on Its Side Chapter 1 General Information Front Panel Control and Indicators The HP NetServer E 800 s switches indicators and the user serviceable internal components of the NetServer are shown in the following illustrations Ua s Flexible Disk Drive CD ROM Dive Gc SS Optional Tape T Backup Drive l l Power On Off i i o Sleep Switch l Power On Off l l ES Sleep LED l l T SCSI Drive Activity LED l I l l l l I l I l a I l o NetServer Front View Front Panel Switch and Indicators Power On Off Sleep Switch This button turns the HP NetServer power On or Off and if available also transitions the NetServer between Power On and sleep states If sleep states 5 are not available then this button only turns power On or Off The sleep states are NOS dependent and not available if your NOS does not support power management based on the ACPI Advanced Configuration and Power Interface standard Refer to Sleep States ACPI later in this chapter On Off Sleep LED This green LED located below the switch indicates the power state of the NetServer 5 Steady green whe
40. Support topic for the specific NOS used in the NetServer at HP s web site http netserver hp com netserver support compatibility compatibility asp CAUTION Some accessory board outputs may exceed U S National Electrical code NFPA 70 Class 2 or limited power source limits and must use appropriate inter connecting cabling in accordance with the National Electrical Code All HP boards comply with Class 2 IRQ Settings The IRQ settings are automatically assigned and don t require user intervention The HP NetServer uses the Plug and Play feature of the PCI boards to correctly assign its resources automatically 12 Chapter 2 System Information Using the Primary or Secondary PCI Bus The E 800 has a Primary PCI bus and Secondary PCI bus supporting seven PCI accessory slots The two busses are peer to peer which provides approximately equal performance except when using the two 64 bit slots versus the 32 bit slots PCI Slots PCI Bus Slots 1 through 4 Primary PCI Bus Slots 5 through 7 Secondary PCI Bus Technical Specifications The specifications listed below vary if you install a mass storage device in your server that has more stringent environmental limits Ensure the operating environment for your server is suitable for all of the mass storage devices being used Environment Temperature Operating 5 to 35 C 41 to 95 F Non operating 40 to 65 C 40 to 149 F Humidity Operat
41. ained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Contents 1 General Information nnne ete ee t E RE c i reae 1 Notice to Service Techriclaris secet etit gba Ho REEL ERRR RE EUR RH TIRE PEE RAEE ML RR ME IRR eet 1 Removing he Cavor iit npe e e ENARRARE LE HE LIRE RR RUN 1 Replacing the COVOeF 3 nU de e RU e RR er ret ert beer bu b pe eet t 3 Adjusting the HP NetServer Feet terere E an EEEE EEE ARNI RRE EEEE LEE eniro nenas 3 Front Panel Control and Indicators ssssssssssessseneeneeeneeeen eene 4 Additional Front Panel Controls and Indicators sssssssseeeeene nennen nennen 5 Powering Up the HP NetS6ervet ire et etin leget eiie d Pd ea pert e tienes Erben lady 7 Powering Down the HP NetServer ccccccccsccceceececneeeecceeeeeeeanteseecentessecanaeedecauaessedeaeeseedsaaeseecaeeendecaneeneedaneenees 7 Multiple Server Configurations sssri a aTa R ene nnnn en en nnn eren nennen innen eren nennen 7 sleep States AGPIy uio Lo aiii o CL ee tede tub eit tem i 8 2 System Information errem etr p reiner teer ERE teretes Eton Per cuaeeedstearessceaserets 9 Irod c TON RE EE 9 Mass Storage ER t iR b ge RH RR ge te HERE E IRE geek teeta 9 Mass Storage Guidelines seeseee esses eeesee senses ee enne nee na seen taeda nnns nnn denda dna da 9 Boot PNO 2 tei ctr RUD
42. although the screen is black o If the display is black or white when it should be in color check the monitor cable to see if a pin is bent If a pin is bent slowly but carefully straighten the pin Replace the cable if the pin cannot be straightened successfully 9 Ifa monitor tester is available use it to check the display 9 If you suspect the monitor is faulty replace it with a known good monitor Then reinstall the original monitor and duplicate the error 12 Verify the monitor is working by plugging it into a know good NetServer or computer 13 Check to see if the monitor connector s pins are bent If the pins are bent slowly but carefully straighten each pin 14 Connect the monitor cable to the NetServer video connector and turn on the NetServer If there is a display but characters are the wrong size or the display is the wrong color a Check whether the monitor is a color or monochrome monitor b Verify the video cable is properly inserted in the connector on the back of the computer c Check for bent pins on the connectors 15 If the customer has installed a video board instead of using the built in video make sure all jumpers and switches are set properly on the installed video board See the manual for the video board 16 If the monitor displays a badly scrambled image that looks to be the current screen image then the monitor is not synchronizing correctly 9 Ifa video board is installed replace it with a k
43. and data cables Remove the two screws securing the flexible disk drive to the chassis 65 Chapter 6 Replacing Parts wy Yf 7 fo 1p g 9 S dm ce Dil li XD B o N S NIe f f Njo Hun m i e OQ pyaar f P 24 COP eas HU o OP Removing the Flexible Disk Drive 8 Pull the flexible disk drive forward and out of the chassis 9 Remove the four screws securing the flexible disk drive mounting guides to the flexible disk 10 11 drive Remove the flexible disk drive mounting guides from the flexible disk drive and store them for future use Place the flexible disk drive in an anti static bag Replacing the Flexible Disk Drive 66 1 N o ON Oa 5o If not already mounted use four screws to install mounting guides on the flexible disk drive With the cable connectors toward the rear of the chassis guide the mounted drive into the chassis opening The flexible disk drive is normally mounted in the top most shelf Attach the drive and mount by securing the two screws at the chassis front At the rear of the flexible disk drive carefully connect the power and data cables Replace the bezel Replace the cover Replace the six thumbscrews securing the cover to the chassis Replace the external cables and power cord Power up the NetServer as described in Chapter 1 Chapter 6 Replacing Parts Ra Ss Gu o Su c 0 wy Yf 7 fo 1p
44. and then lift the cover up and away from the chassis 5 If you are installing accessories or servicing the NetServer move the feet inward before turning the NetServer onto its right side T SW oq os Wes DD aw DV UW aeto Vee W X lt 2 Removing the Cover Chapter 1 General Information Replacing the Cover To replace the cover follow these steps 1 If you have been installing accessories or servicing the NetServer return the feet to the normal position before turning the NetServer upright Refer to Adjusting the NetServer Feet If necessary return the air duct to its closed position 3 Place a hand on each side of the cover at the bottom edge and press inward while lowering the cover onto the chassis The cover has flanges that rest on the rails inside the chassis Front of Chassis CULLA f Li EXX DVI Bottom of Chassis Replacing the Cover 4 Push the cover forward until it is seated within the slot at the front of the chassis 5 Replace the six T 15 slotted thumbscrews in the rear 6 Re lock the cover with the key lock at the rear of the NetServer Adjusting the HP NetServer Feet The stabilizing feet are used to steady the HP NetServer during normal operation and must be turned outward When adding internal accessories to the NetServer turn the feet inward so that the Net
45. ard problems 55 Keyboards 27 L LAN port connectors 20 LED indicators non Hot Swap devices 5 lighter fluid 43 lost clusters 55 M maintenance 43 mass storage installing 9 mass storage internal boot device priority 10 memory installation 12 problems 61 memory board removing DIMMs from 87 Mini DIN Connectors 16 mouse problems 55 N Network Interface Card 62 problems 62 NIC 62 96 problems 62 O Order Assistant 12 P parallel port connectors 17 parts information 21 parts list 26 password problems 47 PCI bus primary and secondary 13 PCI slots 12 ports 5 parallel 5 serial 5 POSTs fail 45 power none 44 problems 50 Power Cords 27 Power requirements 15 power supply removing 78 replacing 79 power down procedure 7 Power On Self Test POST 29 power up procedure 7 preventive maintenance 43 printer datacomm problems 54 problems password s 47 processor problems 61 removing 82 replacing 84 processors heatsink fan 85 overheating 86 R read write errors 56 replacing parts 63 S SCSI Problems 58 SCSI controller ID 10 SCSI drives duplex requirements 11 SCSI port connectors 19 serial port connectors 17 serial ports 5 shelf HDD removing 69 replacing 70 Sleep States 4 NOS dependent 4 specification 13 system board removing 92 replacing 93 system information 9 T tape backup drive 10 50 to
46. cast transmitters and hand held receivers o Airborne Contaminants Sources include dust smoke and ashes Steam from duplication equipment may result in intermittent disk errors CD ROM Problems Symptom e The CD ROM drawer will not open If the CD ROM drawer fails to open when you press the Eject Button or with software commands do the following 1 Turn off all power to the computer 2 Toopen the drawer insert a pointed object such as a paper clip into the emergency eject hole and push in about 1 75 inches 40 mm 56 Chapter 5 Troubleshooting paper clip 3 Remove the disk and close the drawer 4 After you remove the disk start the computer and try to open the drawer again with the Eject Button or software commands 5 If the drawer still will not open replace the CD ROM drive with a working unit Symptom e The CD ROM drive is not working properly The CD ROM drive that comes with certain HP NetServer models is a SCSI device others are IDE devices If the CD ROM drive does not work do the following 1 Review the basic SCSI installation guidelines to ensure a proper configuration 2 n addition check the following 90 Verify correct drivers are installed 9 Verify a CD ROM disk in the CD ROM drive o Verify all internal drive cables are securely attached and functional 3 If the drive is a Hewlett Packard CD ROM drive review the CD ROM Installation Guide for any special installation instr
47. cess driver may need to be modified accordingly 4 If the problem persists your CD ROM drive may need to be replaced Contact your service representative 0500 Hard Disk primary controller boot error POST has detected a general failure on the integrated primary hard disk controller To correct this 1 Restart your HP NetServer 2 If the error persists your system board may need to be replaced Contact your service representative The following does not apply to E 800 1 If no device uses the other IDE channel connect your hard disk drive to the other cable to operate with 37 Chapter 4 38 Diagnostics Code Description Problem Solution the secondary controller Verify the secondary IDE controller is enabled in Setup 2 If the IDE device operates with the secondary channel your system board may need to be replaced to recover primary channel functionality Contact your service representative 3 If the device does not operate on either channel the IDE device may be defective Contact your service representative 0501 Hard Disk secondary POST has detected a general failure on the integrated controller boot error secondary hard disk controller This does not apply to 1 If no device uses the other IDE channel connect E 800 your hard disk drive to the other cable to operate with the primary controller Verify the primary IDE controller is enabled in Setup 2 If t
48. d Ensure no device is set to SCSI ID7 this is the SCSI ID used by the SCSI controller Verify all SCSI devices are either single ended or differential SCSI devices depending on the NetServer model and that any bus does not contain both types Verify the SCSI hard disk drive that loads the operating system is set to the lowest SCSI address usually set to 0 If a second hard disk drive is connected to the SCSI cable check it for proper SCSI address SCSI cable connection proper power and jumper settings Disconnect all SCSI devices except the integrated SCSI adapter and the drive at SCSI address 0 and try again If this fails try substituting a known good SCSI adapter board and a good hard disk drive Chapter 5 Troubleshooting Symptom e The SCSI BIOS has trouble loading If the NetServer has trouble loading the SCSI BIOS do the following 1 Review the Troubleshooting Checklist before you continue 2 If you installed more than one SCSI controller make sure that the BIOS of all SCSI controllers are disabled except for the boot controller This lets the SCSI BIOS for the boot controller load 3 Determine what the boot device priority is for the NetServer model Verify that the boot device is in the right place in the priority Symptom e The SCSI subsystem does not work at installation An incorrect configuration and not faulty hardware cause many SCSI problems If the SCSI subsystem does not work after installation
49. d SCSI devices on the single ended bus only differential SCSI devices on the differential bus 13 If the NetServer still fails to recognize the SCSI drive disconnect all SCSI devices except the host adapter and the drive at SCSI address 0 and try again If the NetServer fails try substituting a known good hard disk drive 14 If the SCSI BIOS has properly identified device 0 and has installed it as drive C but cannot find a device at address 1 and in addition if no further messages are displayed it indicates the NetServer cannot load the operating system from device 0 check the following a If a second hard disk drive is connected to the SCSI bus check it for proper address selection SCSI cable connection and proper power b Partition the hard disk drive if required 15 Use only SCSI devices without built in terminators The HP NetServer embedded controllers are terminated automatically on the hot swap cage or at the end of the SCSI cable If you are installing a SCSI device that uses a built in terminator you must remove the terminator from the device before proceeding with the installation Use only the HP NetServer SCSI cables for the SCSI hot swap subsystem 16 Verify all SCSI devices on the bus are appropriate for that bus only single ended SCSI devices on the single ended bus only differential SCSI devices on the differential bus 17 Disconnect all SCSI devices except the SCSI adapter and the drive at SCSI address
50. documents are needed for complete servicing information WARNING Before removing the cover always disconnect the power cord and unplug telephone cables Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin Removing the Cover To remove the cover follow these steps NOTE These steps do not include the removal of the front bezel of the NetServer You do not need to remove the front bezel of the HP NetServer E 800 to install internal accessories such as memory or mass storage 1 Turn off the NetServer and disconnect the power cord and any phone line 2 Unlock the cover use the key in the key bag located on the rear of the NetServer The locking mechanism is at the rear 3 Remove six 6 Torx T 15 slotted thumbscrews Chapter 1 General Information Key Lock Thumbscrews 3 Thumbscrews 3 ol Thumbscrews and Lock Holding on Cover 4 Remove the HP NetServer cover a Place both hands into the slot handles at the rear of the cover b Pull the cover back to release it from the front flange
51. e Chassis Fan 1 Remove the replacement chassis fan from the shipping container 2 With the power connector toward the rear of the chassis guide the chassis fan into the chassis opening Attach the chassis fan by snapping in the four snaps Connect the power connector If necessary replace any accessory boards removed to allow clear access to the fan Replace the air duct and latch it into the chassis Replace the cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord Oo GO oN OTF YH Power up the NetServer as described in Chapter 1 77 Chapter 6 Replacing Parts Uf g Uff ii NN N Replacing the Chassis Fan Power Supply Removing Power Supply The low voltage ON OFF switch on the front panel controls the power supply To replace the power supply 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover 4 Remove the four screws securing the power supply to the chassis Three are located at the rear of the chassis and the fourth is located on the right side 5 Disconnect the four power cables from the chassis connectors and the FDD 6 Remove the power supply 78 Chapter 6 5 959 YD SS
52. e HP NetServer s power button can be configured to initiate a sleep state Sleep button or a soft off or graceful shutdown of the NOS rather than an immediate shutdown of the power supply The power button configurations are dependent on the user interface provided by the ACPI compliant NOS While power management is under the control of the ACPI compliant NOS the HP NetServer s power button is capable of an override in case of a non responsive NOS NOTE The HP NetServer power button will force a power down without waiting for the NOS to gracefully shut down the NetServer when the power button is pressed and held in excess of four seconds CAUTION If the power button override is used there is a strong possibility of corrupted or lost data 2 System Information Introduction This chapter provides information on mass storage connector pin outs accessory guidelines and system specifications Mass Storage The HP NetServer E 800 comes standard with an IDE CD ROM and a flexible disk drive with some configuration of SCSI hard disk drives The internal mass storage cage can hold up to 5 additional SCSI drives including a tape back up drive Mass Storage Guidelines e General Guidelines 0 Use care when unpacking and handling the SCSI disk drives The hard disk drives are very susceptible to mechanical shock and can be easily damaged by a drop as short as one quarter of an inch If the drop would crack an egg it will damage the dr
53. em do the following e First ensure the NetServer is configured properly Most NetServer problems are the result of incorrect BIOS and SCSI configurations e If it is a network related error determine if the NetServer has enough memory and hard disk drive capacity Consult your network operating system manual and its requirements e Verify all cables and boards are securely plugged into the appropriate connectors or slots e Remove all options added since the NetServer was received and then add one option and only one option at a time NOTE If the NetServer has a large amount of memory installed it may take 30 seconds for the first screen to display If itis a hardware error follow these steps 1 Log users off the LAN and power down the NetServer 2 Remove the NetServer s cover WARNING Before removing the cover always unplug telephone cables and disconnect the power cord Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry 3 Simplify the HP NetServer configuration to the minimum required A monitor one flexible disk drive one CD ROM drive one hard disk drive keyboard mouse and NIC Remove all third party options and reinstall one at a time checking the NetServer after each installation 4 Boot the NetServer
54. erify the keyboard connector is firmly connected 2 Reboot the NetServer 3 If the problem persists your keyboard cable may be damaged or your keyboard may need to be replaced Contact your service representative 0105 Mouse boot error The system board has detected a mouse error during POST To correct this 1 Clean the mouse and its moving ball as described in the User s Guide 2 If the problem persists your mouse may need to be replaced Contact your service representative 0106 Mouse is not responding The system board has detected the mouse is not responding To correct this 1 If the mouse has just been removed press Esc gt to 34 Chapter 4 Diagnostics Code Description Problem Solution automatically validate the change 2 Otherwise verify the mouse connector is firmly connected 3 If the problem persists your mouse may need to be replaced Contact your service representative 0108 Mouse and Keyboard connections reversed POST has detected the mouse and keyboard connections are reversed To correct this 1 Turn the NetServer off 2 Swap the mouse and keyboard connections 3 Turn on the NetServer power and reboot the NetServer 0200 Serial Port Controller resource conflict POST has detected an address space or IRQ resource conflict between one of the integrated serial port controllers and an accessory board To correct this 1 If an integrated serial port i
55. es 3 Check for any further PC resource which can be used Use Setup Utility to disable any unused function such as I O ports or IDE controllers 4 Start the Operating System and let it update the PCI configuration 0022 Plug amp Play ISA initialization The Plug amp Plug ISA accessory board has reported an problem initialization problem The ROM on the accessory board is This does not apply to bad or the Plug amp Play BIOS cannot solve a conflict issue E 800 with a system board reserved resource To correct this 1 Clear the Plug amp Play configuration with the CMOS status switch Refer to the User s guide for details 2 Try to disable free resources used by system board devices 3 Run the Plug amp Play utility supported by your Operating System 4 If the problem persists the accessory board may be defective Contact the accessory board vendor 0030 Processor Speed selection POST has detected the processor speed selected with problem system board switches does not match the processor s This does not apply to speed E 800 Refer to the User s guide for the correct switch setting 0040 PC Serial Number POST has detected the PC Serial Number has been lost or initialization problem has not been initialized Pressing F2 will automatically run the HP Serial BIOS Utility and allow you to enter the Serial Number 0050 Processor Cooling Heating POST has detected a cooling fan problem problem The processor cooling fan
56. f the NetServer releasing the hook latch 9 Lift the heatsink away from the processor and out of the NetServer 10 Open the ZIF lever to allow removal of the processor 82 Chapter 6 Replacing Parts 11 Grasp the processor by its edges and lift it out of the socket and place it on a static dissipating work surface or into an anti static bag 12 If you are not replacing the processor with a new or replacement processor you must install the terminator in the empty processor socket Terminator Processor Socket 83 Chapter 6 Replacing Parts Replacing the Processor 1 Ensure the processor speed of the second processor CPU 2 is the same as the existing processor before installing the second processor NOTE If you are upgrading the second processor to a faster processor speed than the primary processor the primary processor must also be changed Both processors must have the same product number which includes the same clock speed cache Size and FSB speed The supported processors only perform at the rated speed indicated on the processor in the HP NetServer 2 Open the ZIF Zero Insertion Force lever to allow removal of the terminator installed in the processor socket You need to pull the lever out away from the ZIF socket and then raise it to a full 90 tothe system board Terminator Processor Socket NOTE Retain the terminator for future use The NetServer will not operate properly
57. forgotten the User password but the Administrator password is known perform the following steps Restart the NetServer During the boot process press F2 to start the Setup program Enter the Administrator password and then access the Security menu of the Setup Utility Scroll to the User Password is field and press Enter ak wn gt Enter the Administrator password as the old password and press Enter This will replace the old forgotten password 6 Enter the new password in the Enter new password field and press Enter NOTE Entering nothing or blank in the Enter new password field followed by entering nothing or blank in the Re enter new password field will turn off the password setting changing it to Not Set 7 Enter the new password again in the Re enter new password field and press Enter 8 Press Esc and scroll to the Exit menu and save the changes to save the new password Administrator Password You can only reset a forgotten Administrator password by using the configuration switch on the system board If you have forgotten the Administrator password your NetServer will function normally but you will not be able to access the Setup Utility or complete the boot process if you reboot the NetServer To reset the Administrator password refer to the following procedure 1 Turn off power to the HP NetServer 2 Remove the cover 47 Chapter 5 Q A m O D N O p Troubleshooting M
58. gs on the printer 10 Ensure you have not disabled the I O ports Run the Setup Utility press F2 during the boot process and verify the I O port status 11 Ensure the server s printer port is working properly by running another peripheral from that port 12 Ifthe printer still does not work it may have a resource conflict with another board or accessory Remove boards and accessories except the hard disk drive one at a time to isolate the conflict Check the printer for proper operation after you remove each board or accessory 13 If an error message appears on the screen refer to Error Messages and the printer s manual for help 14 If the NetServer was working before you installed the accessory remove the accessory and restart the NetServer 15 If the problem persists replace the system board 54 Chapter 5 Troubleshooting Keyboard and Mouse Problems Symptoms e The keyboard does not work e A character is not displayed when a key is pressed 1 Review the Troubleshooting Checklist before you continue 2 Ensure the keyboard is not locked 3 Ensure the keyboard cable connections at the rear of the NetServer and at the back of the keyboard are securely and correctly attached 4 If a keyboard monitor switchbox is used with this NetServer plug the keyboard directly into the keyboard port of the NetServer Verify the problem If the problem persists turn off the NetServer and back on by using the power button
59. he CMOS If you continue to loose configuration information and the battery is good or you cannot save the information to the CMOS a If possible using the configuration utility save the current configuration to a diskette b Replace the system board Printer Datacomm Problems Symptom e A printer does not print or datacomm devices are not working If the printer does not work or the datacomm devices are not working do the following 1 Review the Troubleshooting Checklist before you continue 2 Verify correct cables have been used the cables are connected properly and the cable pins are not bent Check the cable for continuity or try a known good cable Refer to the peripheral s manual 3 Verify the AC power cord is plugged into the power source and the printer 4 Ensure the printer power switch is on 5 Ensure the AC outlet is working If the printer is plugged into a multiple outlet box make sure the switch on the outlet box is turned on and the circuit breaker if equipped is not tripped 6 Ensure the printer is on line 7 Examine the printer for a paper jam 8 Run the printer internal self test if it has one to make sure that the printer is functional Refer to the printer s manual for instructions 9 Ensure you have selected the correct port setting when you configured the printer The printer must be configured correctly for the NetServer and for the application You may need to change some switch settin
60. he IDE device operates with the primary channel your system board may need to be replaced to recover secondary channel functionality Contact your service representative 3 If the device does not operate on either channel the IDE device may be defective Contact your service representative 051X Hard Driver boot Error POST has detected the specified hard disk drive reported an Error codes 0510 0511 error during its self test 0512 and 0513 apply to To correct this IDEO IDE 1 IDE 2 and IDE 1 Check the hard disk drive configuration with the 3 respectively as described Setup Utility in the Setup Utility 2 If necessary edit the user hard disk parameters to This does not apply to set lower values E 800 3 If the problem persists your drive may need to be replaced Contact your service representative 052X Hard Drive not responding POST has detected the specified hard disk drive is not Error codes 0520 0521 0522 and 0523 apply to HDDO HDD1 HDD2 and HDD3 respectively as described in the Setup Utility This does not apply to E 800 responding but is configured in the Setup utility To correct this 1 If the specified hard disk has just been removed press F4 to automatically validate the change 2 Verify all data cables and power cables are firmly connected 3 If the cable is damaged connect the hard disk drive to another IDE cable if available Chapter 4 Diagnostics
61. he Power Connector accepts a standard power cable to connect the HP NetServer E 800 with the site power supply The Mouse Port accepts a standard mouse with a PS 2 connector The Keyboard Port accepts a standard keyboard with a PS 2 connector The LAN port is included as an embedded controller based on the Intel 82559 10 100 Base T Fast Ethernet PCI board It has a RJ 45 LAN connector and two LEDs to indicate LAN speed and valid connection Two USB ports are provided for printers scanners and external modems The Serial Port A is a standard serial connector The Parallel Port is a standard parallel connector which supports Extended Capabilities Port ECP Enhanced Parallel Port EPP The Serial Port B is a standard serial connector A Video SVGA Port provides the video output and its specifications are listed in Chapter 2 The external SCSI connector is provided by the optional HP NetServer E 800 Internal External SCSI Cable Kit P N P1774A Power ES Up Ol D SN 9 Strain Mouse N NS Z Keyboard S ERR Key Lock LAN L d m ey USB 2 m abs u Se COS erial PortA 3 B HSE Parallel Port 9 UR SU o IS Serial Port B E SEE 9 SHES M Video SVGA E o External SCSI Port Optional Cc 2 eo 1 7 NetServer Rear View Chapter 1 Gene
62. he cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord Power up the NetServer as described in Chapter 1 Chapter 6 Replacing Parts Q cw TORRE QO DOO QOD 3 NN VN QO Replacing the CD ROM Hard Disk Drive Shelf Mounted Removing a Hard Disk Drive Shelf Mounted 1 NO a B o e If the NetServer is operating power down the NetServer Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly Undo the six thumbscrews securing the cover to the chassis Remove the cover Unsnap the air duct and move it out of the way At the rear of the hard disk drive carefully disconnect the power and data cables Remove the four screws located on the chassis sides securing the hard disk drive to the chassis Pull the hard disk drive forward and out of the chassis 9 Place the hard disk drive in an anti static bag 69 Chapter 6 Replacing Parts cy KAKA WS 3 LN VN N S eo QR NOS WORD Removing a Hard Disk Drive DAT shown Replacing a Hard Disk Drive Shelf Mounted 1 2 w noc RL Remove the hard disk drive from the shipping container Make any settings required by the hard disk drive documentation With the cable connec
63. ic software is to provide tools for checking hardware problems By design diagnostic software executes simple tests of each hardware component Usually such tests assure that hardware is not the source of NetServer problems This allows the user to eliminate hardware as the cause of the problem and to focus on operating system configuration parameters network connections and application software configuration parameters as the source of the problem If hardware problems are confirmed the diagnostic software program can sometimes detect and diagnose the subsystem or specific NetServer component causing of the problem In addition diagnostic tools can capture information that allows support personnel to quickly assess the condition of the NetServer 29 Chapter 4 Diagnostics In order to be effective diagnostic software tools must be used in the context of a wider troubleshooting procedure DiagTools Capabilities DiagTools for HP NetServers is a set of off line diagnostic tests including tests for system and processor components memory and storage elements ports and input output devices DiagTools is supplied on the HP StartUp CD ROM The user prepares DiagTools software for use by transferring it to diskette Then the DiagTools diskette is used to boot the server A basic suite of tools checks key NetServer components and a menu of advanced tests is available for in depth testing DiagTools has the ability to test the following co
64. ilure Verify all boards are installed properly and seated firmly in the slots with cables firmly connected If the NetServer stopped working after you installed a new accessory remove the accessory and turn on the server If the NetServer now works go to step 8 If the NetServer still does not work remove all accessory that you have installed do not remove the flexible or hard disk drives and turn on the server If the NetServer now works turn off the NetServer add one accessory at a time to determine which one is causing the problem Turn on the NetServer after installing each board or option When the problem returns the last board or option installed is defective Chapter 5 Troubleshooting 8 If you have added any memory make sure that the modules are seated properly on the processor board The application or operating system is not responding properly 1 In NetServer models with accessible cache feature determine if the memory cache feature is turned on or off Memory cache may need to be turned off for some older software It may also need to be turned off for those accessory boards that have on board firmware and for those boards that use memory mapped I O 2 If necessary turn off the memory cache feature Check the state of memory cache and if necessary disable it a Push F2 during the boot process b Go to configuration and turn off Memory Caching The NetServer stops working hangs Typically if the
65. ing 2096 to 8096 relative humidity non condensing Non operating 5 to 95 relative humidity non condensing Altitude Thermal Output Maximum Operating 1007 BTU hr Chapter 2 System Information Weight and Dimensions Weight Approx 30 Ibs 14 kg depending on configuration excludes keyboard and monitor Height 17 09 inches 434 mm 7 1 inches 180 mm 11 67 inches 296 5 mm Feet opened Depth 19 57 inches 497 mm Hardware Specification Characteristics Processors Intel Pentium IIl up to two processors supported speeds 667 733 800 and 866 MHz 256 KB level 2 cache on processor Chipset RCC LE chipset with 66 133 MHz bus speed support Memory Supports up to four SDRAM DIMMs for a maximum total of 2 GB Supported DIMM types 128MB 256MB or 512MB buffered 72 bits wide ECC single bit correcting multi bit detecting Video Embedded ATI Rage XL video chip with 4MB SDRAM Supports up to 1600x1200 65K colors See Video Display Modes SCSI Embedded Symbios Ultra 2 SCSI dual channel controller 80 MB s transfer rate two 68 pin connectors Embedded Enhanced IDE dual channel controller PCI Bus 32 bit 33 MHz speed with two 64 bit slots and five 32 bit slots LAN Embedded Intel 82559 10 100 PCI Fast Ethernet Controller Wake on LAN enabled disabled via BIOS setup Two Serial ports One bi directional parallel port with ECP EPP high speed support PS 2 style mouse and keyboard connectors two USB
66. is typically used to control the SCSI hard drives 4 and optional tape back up drive Channel B is typically used to control the external SCSI devices On each SCSI channel the controller scans for a boot device starting at device ID 0 and works through the ID numbers The NetServer s embedded controller is always SCSI ID 7 If an optional SCSI backup tape drive is used it would take address ID 4 NOTE The boot order can be changed using the NetServer s BIOS Setup Utility and the SCSI Select Utility 10 Chapter 2 Mass Storage Devices System Information Interface Max Number of Installed Devices and Addresses Devices Flexible disk 1 Factory installed flexible disk drive in top shelf 1 drive IDE 1 2 Factory installed CD ROM drive in shelf 2 Primary IDE connector Ultra SCSI 1 5 Optional SCSI Tape Backup Drive in shelf 3 address ID 2 Adapter optional Ultra 2 SCSI up to 4 e Factory installed SCSI hard drive in shelf 4 address ID 0 Channel A e Up to three additional SCSI hard disk drives in shelves 5 6 and 7 ofthe removable mass storage cage e Optional duplexing of at least two SCSI drives in shelves 4 5 6 and 7 e Embedded SCSI controller address ID 7 Ultra 2 SCSI up to 15 e Optional hardware mirroring of up to two SCSI drives in shelves Channel B 4 5 6 and 7 e Optional control of up to 15 external SCSI devices The primary IDE IDE 1 cable is connected to the facto
67. isable the integrated LAN To correct this 1 Reset the Integrated LAN by powering off the HP NetServer 2 Disconnecting the power cord for 20 seconds 3 Reconnect the power cord and power on the HP NetServer 4 f the error appears upon restarting update the system BIOS 5 Insert the HP Navigator CD ROM in the CD ROM drive and power cycle your system This will initialize the flash utility on HP Navigator CD ROM 6 If the error persists the system board may need to be replaced Contact your service representative 0901 Integrated LAN enable error The system could not enable the integrated LAN To correct this 1 Reset the Integrated LAN by powering off the HP NetServer 2 Disconnecting the power cord for 20 seconds 3 Reconnect the power cord and power on the HP NetServer 4 f the error appears upon restarting update the system BIOS 5 Insert the HP Navigator CD ROM in the CD ROM drive and power cycle your system This will initialize the flash utility on HP Navigator CD ROM 6 If the error persists the system board may need to be replaced Contact your service representative 0A00 Display refresh rate error The parameters returned by the display do not match the DDC standard used by the NetServer for automatic setup of ergonomic refresh rates To correct this 1 Disable the Plug amp Play Display feature in the Setup 41 Chapter 4 42 Diagno
68. isk controller is needed the accessory board s IRQ and address space must be reconfigured to use other free resources Refer to the accessory board installation manual for information 0600 Video Memory boot error This does not apply to E 800 The video memory size detected during POST is smaller than previously detected To correct this 1 If you have changed your video adapter press F4 to automatically validate the change 2 If the problem persists the system board may need to be replaced Contact your service representative 0700 DIMM size boot error The system memory size detected during the POST is smaller than previously detected One or several DIMMs are 39 Chapter 4 40 Diagnostics Code Description Problem Solution either disconnected or have been replaced by smaller ones To correct this 1 If some main DIMMs have just been removed or replaced by smaller ones press F4 to automatically validate the change 2 If no DIMM has been removed or changed ensure all DIMMs are properly inserted in the slots 3 If the problem persists one of DIMMs may need to be replaced Contact your service representative 0712 DIMM installation error POST has detected an incorrectly installed DIMM or the failure of one or more DIMMs To correct this 1 If additional memory was just installed in your NetServer please verify the installation conforms to the
69. iskette If you cannot boot from write to or format the flexible disk do the following 1 Review the Troubleshooting Checklist and read about Boot Device Priority before you continue 2 Try booting from a good known flexible disk 3 Check to see if boot from CD ROM is enabled and if there is a bootable CD in the CD ROM drive 4 Select the Setup Utility press F2 during the boot process and check that the NetServer s mass storage configuration is correct If for some reason you cannot run the Setup you can clear CMOS and reconfigure the server Try to reboot 5 If you cannot format or write to a flexible disk Ensure diskette is not write protected 9 Ensure disk drive is properly configured with the Setup utility Make sure that Start from Flexible Disk option is disabled 6 Verfiy all internal drive cables are securely attached and functional Inspect the cables and reseat the connectors at both ends 7 lf the cables are securely attached and the drive still does not work replace the cables with known good cables one at a time 8 If the problem persists and or there is an error code replace the faulty part the drive the system board etc 9 If the problem persists check for environmental problems that can damage disk media and disk drive heads Environmental problems result from o Radiated Interference Sources include communications and radar installations such as at an airport radio TV broad
70. ive Do not stack drives The NetServer is internally limited to 7 mass storage shelves The flexible disk drive and CD ROM drive which are standard on all models of the HP NetServer E 800 occupy shelves 1 and 2 respectively If a backup tape drive is used it will occupy shelf 3 Shelves 4 5 6 and 7 are available for SCSI hard drives and one is required for the boot drive e IDE Devices 0 0 The embedded IDE controller is an Enhanced IDE dual channel controller and provides two connectors IDE 1 and IDE 2 for IDE devices The IDE CD ROM uses only one connector on the cable from the primary channel IDE 1 connector A secondary IDE connector IDE 2 is available but is not supported by Hewlett Packard e SCSI Device Selection 0 o Use only low voltage differential LVD SCSI devices Do not use high voltage differential HVD SCSI devices on either of the SCSI channels or damage will occur Ensure the SCSI devices you install do not have terminations The SCSI drives are connected to a terminated cable and don t require termination on the SCSI drive Use only HP LVD SCSI 1 inch low profile 3 5 inch hard disk drives for the removable hard disk drive cage Chapter 2 System Information The embedded dual channel Ultra 2 SCSI controller includes connectors for SCSI channels A and B Channel A is typically used for cabling the factory installed hard disk drive s which may consist of five SCSI drives incl
71. label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side WARNING The power supply will continue to provide standby current to the NetServer E 800 until the power cord is disconnected 89 Chapter 6 Replacing Parts CAUTION Wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin 4 Lay the NetServer on its side with the system board facing up component side up 5 Unsnap the air duct and move it out of the way 6 Remove any cables attached to the accessory board If necessary label each one to expedite re assembly of a replacement board 7 Lift the accessory board up and away from the slot 8 Place the accessory board and any cables in an anti static container Replacing Accessory Boards 1 Read the documentation included with the accessory board and follow any special instructions PCI boards must be set to INT A on the board if jumpers are provided 2 If the accessory board is a new installation proceed with steps 3 through 7 If the accessory board is a replacement proceed with step 8 3 Identify the accessory slot number to be used System Board Top View
72. lled in an enclosure external to the NetServer chassis make sure 10 11 12 13 14 58 that Ultra SCSI is disabled on this controller SCSI devices external to the NetServer chassis are supported in Fast SCSI mode only Check the SCSI cables for problems that may have been caused by recent computer maintenance hardware upgrades or physical damage Check the ROM BIOS version to make sure it is the most recently issued version Booting the most recent version of the HP NetServer Navigator CD ROM will automatically report if the BIOS is not current and needs updating flashing Follow the instructions in the screen to update the BIOS Check that the external SCSI subsystem BIOS is being executed properly 9 When you start the server the incrementing count of the RAM appears on the screen Then the external SCSI BIOS displays a banner and a copyright notice The BIOS then checks for valid devices on the SCSI bus and reports which devices are found If you have installed and configured the SCSI devices correctly you will see a list confirming all SCSI devices installed in the NetServer 9 If the banner is not displayed the external SCSI controller is not recognized Verify the SCSI bus is terminated at both ends By default HP SCSI controllers are terminated When a device is connected to a connector on the controller bus termination for that connector is disabled Verify that the last device on the bus is terminate
73. move the cover and turn in the NetServer feet so that the NetServer will lie flat on its side 4 Lay the NetServer on its side components showing 5 Unsnap the air duct and move it out of the way 71 Chapter 6 Latch Opening Replacing Parts Air Duct Latch mugs zy H Ne Ju q aS Q 2 se Shelf 1 1 Shelf 2 Shelf 3 9 Il Captive Screws 3 Shelves 4 7 4 Cable Clamp eee Channel B Moving the Air Duct Channel A 6 Unplug the power and SCSI or IDE cables to any hard disk drives already in the cage 7 Loosen three captive screws on the mass storage cage Top of HP NetServer o o o a Se L co a o gt g 6 Q Hard Disk MIS E Drive Cage On C3 9 Ss On im On C on Lest e f IS s 2 S em B e J 1 a Side View Front of HP NetServer Screws 3 Captive Screws Holding the Mass Storage Cage 8 Remove the cage 72 Chapter 6 Replacing Parts Slots for Tabs
74. mponents e system board e processors e memory modules e hard disk drives e flexible disk drives e keyboards e parallel ports e CD ROM drives e video monitor DiagTools is an off line diagnostic Off line diagnostics do not use the main operating system OS of the HP NetServer The alternate DiagTools OS has far fewer features than the full fledged OS Thus its capabilities are limited to a set of basic tests and a series of advanced tests In addition DiagTools does not use any tests which might write over and thus destroy user data Tests that require user inputs or decisions are left to the advanced series of tests You can use DiagTools to perform the tasks listed below e display a high level inventory of the NetServer under test e save and print a detailed inventory of hardware components e conduct a basic test of components listed in the NetServer inventory e display PASSED or FAILED overall results of basic tests e record detailed test results of basic NetServer tests e display a menu of advanced tests e select and run one or a series of advanced tests e add the record of results of advanced tests to the record of basic tests e view a list to locate the meaning of a specific error code e view one or more steps to help confirm and isolate error conditions e browse the Support Ticket which contains the detailed inventories and test results e add comments to the Support Ticket 30 Chapter 4 Diagnostics About
75. n the NetServer is operating normally Off when the NetServer is powered off Blinking green at 1 Hz rate indicates the NetServer is in a sleep state and under ACPI control Drive Active LED This yellow LED flashes during internal SCSI drive activity 9 Chapter 1 General Information Additional Front Panel Controls and Indicators Storage devices provide additional controls and indicators which give control and operational status See the following table for Backup Tape drive LED Codes Flexible Disk Drive ns Uavxx 0 0 01 Activity LED _ Eject CD ROM Button 9 E Eject Activity Button LED oo Co Eject gt Button o Status Backup Tape LEDs Drive Optional Storage Devices Controls and Indicators Backup Tape Drive LED Codes Flashing Cartridge Loaded and Active Loading Unloading Ejecting Power On Pulsing No Cartridge but Caution cleaning required Flashing at 4 Hz rate Pulsing at 2 Hz rate NOTE For more information on the HP Tape Drive and its error codes refer to the documentation provided with the tape drive or refer to Hewlett Packard s web site at http www hp com netserver The ports and connectors on the NetServer s rear panel are shown in the following illustration Chapter 1 General Information T
76. nown good one The video timing setting on the board may be bad 9 Ifitis the on board video replace the system board 17 If a video board is installed and the built in video is used a Make sure the video board built in video combination is supported Usually two video systems for example internal video and a video adapter board cannot be used at the same time b If there is still a problem make sure the board is seated correctly 52 Chapter 5 Troubleshooting C If there is still a problem remove the video adapter board and enable the internal video system Verify the problem 18 If a message appears such as INVALID CONFIGURATION run the Setup Utility and press F2 during the boot process or boot the HP Navigator CD ROM to confirm the NetServer video configuration Make sure other accessory boards do not use the same memory addresses as the HP video system 19 If the problem is isolated to the built in video system replace the system board 20 Once a suspect part has been found verify it is the problem by reinstalling the part and duplicating the error Configuration Problems Symptom e An installed driver cannot find a PCI board Installing a PCI board which bridges the two system PCI buses certain adapter boards provide this feature can cause previously installed PCI drivers to not recognize their adapter board s To resolve the configuration problem move the PCI board that has bridging capability to a
77. o If the NetServer does not function consult the troubleshooting steps in the section Hardware Problems 9 If you get an error message see the section Error Messages below 5 If the NetServer still will not boot clear the CMOS memory and reboot See Clearing the CMOS Configuration If the NetServer Does Not Power On Follow these steps if the power activity light does not light green after you press the power on button 1 Remove the AC power cord wait 15 seconds reconnect the power cord and try again 2 Verify all cables and power cords are firmly plugged into the respective receptacles 44 Chapter 5 Troubleshooting 3 If the NetServer is plugged into a switched multiple outlet box ensure the switch on the outlet box is turned on 4 Plug a different electrical device such as a printer into the power outlet and turn on the device to verify the outlet has power 5 Verify the power supply is firmly connected to the system board connector 6 Verify the front panel power switch is connected to the system board If the NetServer Powers On but Fails POST Do one of the following e If the NetServer fails POST and an error message appears refer to the section Error Messages If the suggested solutions do not solve the problem contact HP or your reseller If the NetServer Passes POST but Does Not Function If an error message appears read the error message text for actions to take If the actions do not s
78. olve the problem contact HP or your reseller If there is no error message follow these steps 1 Verify the NetServer is configured correctly in the Setup Utility 2 If the NetServer still does not work turn it off and remove all external peripherals except the monitor and keyboard Test to see if the NetServer now works 3 If the NetServer still does not work turn off the monitor the server and all external devices and check the internal hardware as follows a b C g h Turn on the server Unplug the power cord and all telephone cables Remove the NetServer cover Verify all accessory boards are firmly seated in their slots Ensure all disk drive power and data cables are securely and properly connected Verify the mass storage configuration with the cabling diagrams shown on the Technical Reference Card located in a plastic pouch on the interior of the NetServer cover Verify the DIMMs are firmly seated on the System Board Verify all added DIMMs are HP DIMMs Replace the NetServer cover and lock the NetServer Replace all power cord and cables Turn on the monitor Check for error messages 4 Copy DiagTools from the HP NetServer Navigator CD ROM to diskette and run it from diskette BIOS Recovery If the BIOS becomes corrupted it is possible to perform a BIOS recovery to correct the condition To recover the BIOS it is necessary to 1 Create a BIOS Update diskette from the HP Ne
79. or Parallel Port Connector AAA WN SCOONODORWN N Parallel Connector Parallel Port Connector female Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledge 2 Data bit 06 11 Busy 3 Data bit 18 12 Paper end 4 Data bit 28 13 Select 5 Data bit 38 14 Auto line feedb 6 Data bit 48 15 Error1 7 Data bit 58 16 Initialize printer 8 Data bit 68 17 Select inb 9 Data bit 78 18 25 Signal ground a All data bits are sent to a printer in an 8 bit parallel format b The signal is active low 17 Chapter 2 USB Connector System Information 1 1 i 2 H oe oe d 3 7 HH 3 i 4 4 USB Connector Universal Serial Bus Connector Pinouts Pin Number Signal Description 1 VBUS 2 D 3 D 4 GND NOTE Use of the USB port is supported for printers scanners and external modems Video Connector Accessory Board The built in video uses the standard 15 pin analog display pinout configuration The pinouts for your monitor may vary For the pinouts for your monitor refer to the manual provided with your monitor 6 7 1 11 8 2 12 9 3 13 10 4 14 5 15 Video Connector Video Connector female Pinouts Pin Number Function Pin Number Function 1 Red 9 Key no pin 2 Green 10 Sync return ground 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5
80. ove switch 3 in the configuration switch on the system board labeled Clear Password to the ON position Turn on power to the NetServer and allow it to complete its startup routine The old password will be erased Turn off power to the NetServer Return switch 3 in the configuration switch on the system board to the OFF position Replace the NetServer cover Turn on power to the NetServer and allow it to begin its startup routine If you wish to set a password again press F2 to start the Setup Utility Set the new Administrator password Choose the Exit option and save the changes to save the new password Bottom of Chassis Not Used Default Off Not Used Default Off Clear Password Clear CMOS Not Used Default Off Not Used Default Off Not Used Default Off Not Used Default Off Shaded rectangle represents the position of switch nn Open Off Closed On General NetServer Problems No lights are on and no error message appears If the NetServer does not work no lights are on including backlighting on models with LCDs and no error message appears check the following 1 2 48 Verify that power is good and available Make sure that the NetServer is turned on the power on light should be green and the fans should be on Turn the NetServer off and unplug the power cords Wait 30 seconds and plug the power cords in and turn the NetServer on Verify the fa
81. perating system Also check the README files on the support disk 62 6 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both you and the server Use an anti static wrist strap and a grounding mat such as those included in the Electrically Conductive Field Service Grounding Kit HP 9300 1155 Handle accessory boards and components by the edges only Do not touch any metal edge connectors or any electrical components on accessory boards Do not wear clothing subject to static charge build up such as wool or synthetic materials WARNING Hazardous voltages are present inside the server Always remove AC power from the CPU and other associated assemblies while working inside the unit Serious injury may result if this warning is not observed Service Tools Required Service of this product may require one or more of the following tools Electrically Conductive Field Service Kit P N 9300 1155 CE Peripheral Exerciser Disk Kit 45935 63210 Datacomm Test Hood 9 pin 24540 60010 Datacomm Test Hood 25 pin parallel 24540 6001 1 1 4 inch Flat Blade Screwdriver T 15 Torx Screwdriver Front Panel Bezel Removing the Bezel 1 2 If the NetServer is operating power down the NetServer Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Undo
82. ports CD ROM Bundled CD ROM drive IDE interface 40x speed 14 Chapter 2 System Information Video Display Modes Max Refresh Rate Max Refresh Rate Max Refresh Rate 16 7M 256 Colors 65K Colors Colors Resolution 640x480 200 Hz 200 Hz 200 Hz 800x600 200 Hz 200 Hz 160 Hz Power Supply Specifications Input Type Auto ranging Input Maximum Range 100 to 127 VAC 5 0 A at 50 60 Hz 200 to 240 VAC 2 8 A at 50 60 Hz Operating Current 100 VAC 5 3 A 120 VAC 4 6A 200 208 VAC 3 2 A 220 230 VAC 2 8 A Operating Power 256 W Continuous 15 Chapter 2 System Information Connector Pinouts Unless otherwise noted the following features apply to all models Some features are factory installed others are optional Mini DIN PS 2 Connectors Mini DIN Connector female for the Mouse and Keyboard Mini DIN Connector Pinouts for the Mouse and Keyboard Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 Not used Serial Port Connector aN Ww RO an oOo Serial Port Connector 16 Chapter 2 Serial Port Connector male Pinouts System Information Pin Number Signal Description _ Data carrier detect Receive data Transmit data Data term ready Signal ground Data set ready Request to send Clear to send q joj jo oc AJOJN Ring indicat
83. power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side WARNING The power supply will continue to provide standby current to the HP NetServer until the power cord is disconnected Lay the NetServer on its side components showing Unsnap the air duct and move it out of the way Open the retaining latches N O om Lift the DIMM completely away from the slot 8 Place the DIMM in its anti static container 9 Repeat steps 6 8 for as many DIMMs as you need to remove 87 Chapter 6 Replacing Parts DIMM Slots 012 3 T oi Q e DIMM Locations on System Board Replacing DIMMs 1 To install the DIMMs in the desired slot a Choose a DIMM slot for the desired DIMM DIMMs may be installed in any combination in any slot b Spread the two retaining latches on the slot outward CAUTION Use only HP DIMMs which are 3 3V 133 MHz PC133 and buffered SDRAM DIMMs
84. r E 800 Internal External SCSI Cable Kit P N P17744 11 Chapter 2 System Information Memory Guidelines e The HP NetServer E 800 only uses 133 MHz PC133 SDRAM DIMMs which are electrically different from the EDO and PC100 SDRAM memory modules used in previous HP NetServer models e DIMMs sizes supported are 128 MB 256 MB or 512 MB buffered in any combination e Supported memory capacity ranges from 128 MB to 2 GB maximum 512 MB per DIMM slot x 4 DIMM slots total The minimum capacity is 128 MB one DIMM e DIMM sizes may be mixed on the system board and may be loaded in any order 0 through 3 However HP recommends starting at slot 0 and filling the slots in order 0 1 2 and 3 e Empty slots between DIMMs are permitted e When handling DIMMs observe anti static precautions to avoid damage To ensure you have the correct DIMMs before installation refer to one of the following for a list of qualified DIMMs e HP Order Assistant on the HP web site at http www hp com go netserver e HP Customer Service Four MB of video memory is provided on the system board and cannot be upgraded Accessory Board Guidelines The system board in the HP NetServer E 800 provides up to seven PCI slots P1 through P7 five 32 bits lots and two 64 bit slots Tested PCI Boards For a list of tested PCI boards check for compatibility under the Hardware Tested Products list for the HP NetServer E 800 under the Service and
85. r and no activity for the CD ROM or internal hard drives However the power LED is slowly flashing and the fans are operating An additional sleep state supported by the NetServer is one with a slower wake up time sometimes referred to as hibernate by various operating systems In this sleep state the NetServer appears to be off as mentioned earlier but the fans and the power LED are also turned off This sleep state s unique feature and the reason for its slower wake up time is that the NetServer s state applications running screens open etc just prior to hibernate has been saved to disk and must be restored from disk upon wake up However this method of restoring the NetServer s operation is much faster than a complete rebooting of the NetServer This method still requires running all the start up self tests before starting the NOS but loading the NOS and all the previously opened applications is much faster The NetServer supports certain types of system activity which are used as wake up events from sleep states These wake up events can be generated from the power button LAN activity and scheduled events NOTE The HP NetServer s power management policies transitions between various power states and the user options are specific to the particular ACPI compliant NOS installed on the NetServer If your respective NOS is ACPI compliant refer to the power management features in the instructions provided for more information Th
86. r boots a series of tests are displayed on the screen The number of tests displayed depends on the configuration of the server The following are the kinds of errors a user might get with the HP NetServer e Built in diagnostic Error Messages e BIOS and other error messages These are errors detected by the system BIOS outside the built in diagnostics or application errors To see the Power On Self Tests POST e The HP NetServer must be functionally able to run the diagnostics e The video subsystem must be functional e The keyboard must be functional NOTE BIOS ROM version number is displayed on the monitor screen during power up Diagnostics Description The diagnostics Power On Self Test POST run automatically each time the NetServer is powered on These diagnostics which reside in the BIOS ROM isolate server related logic failures and indicate the board or component that needs to be replaced as indicated by the Error Messages Most NetServer hardware failures will be accurately isolated by the diagnostic WARNING You should always turn off the power and disconnect the power cord to the NetServer before attempting to remove the cover and touch the internal components Failing to do so can expose you to electric shock and the server s components to damage The power switch does NOT turn off standby power so disconnect the power cord to turn off standby power HP NetServer DiagTools The purpose of hardware diagnost
87. ral Information Powering Up the HP NetServer NOTE Turn on power to the monitor connected to the E 800 before you power on the E 800 This allows proper auto configuration of video output of the E 800 as it boots up 1 Ensure the HP NetServer s power cord is connected to the power source 2 Press the Power button on the front control panel When you press the power button on the control panel the NetServer powers up and loads the operating system The NetServer runs a set of Power On Self Tests POST during this process For details refer to Chapter 4 Diagnostics Powering Down the HP NetServer 1 Log off all users and if necessary back up files Schedule the power down for a time when the fewest users will be affected by the NetServer s downtime 9 If you will be doing any kind of hardware or software upgrade be sure your NetServer s data has been backed up 9 Follow instructions in your network operating system NOS documentation to gracefully shut down all networking software and applications 2 Press the power switch on the HP NetServer s control panel when prompted by the operating system Normally this completes the power down procedure NOTE The power supply will continue to provide standby current to the NetServer until the power cable is disconnected from the rear panel Multiple Server Configurations The HP NetServer temporarily draws a large inrush current when first connected to an AC power source
88. rder modifying 10 C Cables and Part Numbers 27 cage HDD removing 71 replacing 73 CD ROM eject hole 56 problems 56 removing 67 replacing 68 chassis fan removing 76 replacing 77 Connector Pinouts 16 cover removing 1 replacing 3 D DAT tape drive error codes 5 Diagnostic Tests 29 diagnostics 29 DiagTools 29 Dimensions 14 DIMM sizes 128 MB 12 256 MB 12 512 MB 12 DIMMs installation 12 open slot configuration 12 removing 87 replacing 88 slots 0 through 3 12 supported memory capacity 12 display modes 15 drive types supported 5 backup tape drive 5 low voltage differential SCSI 9 Ultra 2 SCSI hard drives 10 duplexing 11 E E 800 controls 4 ports 4 exploded view cover and bezel 21 drives shelf mount 22 exhaust fan and system board 24 power supply and drives 23 system board 25 F FDD removing 65 replacing 66 feet 3 flash RAM 46 Flexible Disk Cable 27 Flexible Disk Drive Problems 55 forgotten password 47 forgotten password s 47 Front Panel 4 G general information 1 95 Index H Hardware Mirroring Drive Array Controller DAC 11 heatsink mounting 85 white thermal patch 85 HP NetServer inrush current 7 powering down 7 powering up 7 HP Tape Drive error codes 5 I IDE CD ROM Cable 27 indicator active bus 4 ON OFF 4 inrush current 7 installation additional memory 12 installing DIMMs 12 Internal SCSI Cable 27 28 K keybo
89. ress space or IRQ resources conflict between the integrated flexible disk controller and an accessory board To correct this 1 If the integrated flexible disk controller is not needed Chapter 4 Diagnostics Code Description Problem Solution run the Setup Utility and disable the flexible disk controller 2 If the integrated flexible disk controller is needed the accessory board s IRQ and address space must be reconfigured to use other free resources Refer to the accessory board installation manual for information 0400 CD ROM boot error POST has detected the CD ROM drive has reported an error during its self test To correct this 1 If a CD ROM disk is present verify it is correctly inserted 2 Verify the CD ROM drive door or tray has not been opened or closed during the self test 3 Verify all data cables and power cables are firmly connected 4 If the problem persists your CD ROM drive may need to be replaced Contact your service representative 0401 CD ROM drive not responding POST has detected the CD ROM drive is not responding but is configured in the Setup utility To correct this 1 If the CD ROM drive has just been removed press F4 to automatically validate the change 2 Verify all data cables and power cables are firmly connected 3 If the cable is damaged connect the CD ROM to another cable if available The Setup Utility and the 32 bit disk ac
90. ry installed CD ROM drive A secondary IDE connector IDE 2 is available but is not supported by Hewlett Packard AS50to 68 pin SCSI adapter is provided with the HP Tape Drive Both SCSI channels A and B can each support up to 7 devices however there are only enough internal storage shelves for four hard drives and one optional tape backup device which is typically connected to Channel A Channel B is typically used to control external SCSI devices If you decide to duplex internal drives using Channel B you are restricted to the internal drives only Duplexing Hard Drives You may choose to duplex the drives in the HP NetServer s removable hard disk drive cage only four drives possible The NetServer supports an option to duplex the drives using the embedded dual channel SCSI controllers SCSI A and B There must be at least two SCSI drives available in the hard disk drive cage to duplex the drives The NetServer also supports HP s NetRAID 1Si PCI Controller board to control the two duplexed channels CAUTION To prevent damage to the embedded SCSI controller don t use a HVD High Voltage Differential device External SCSI Connector The HP NetServer E 800 can be configured to extend one of its SCSI channels typically channel B to an external SCSI connector This allows connection of additional mass storage devices to the second channel of the NetServer s embedded controller It requires a second SCSI cable HP NetServe
91. s mounted at the rear of the chassis WARNING Before removing the cover s always disconnect the power cords and unplug telephone cables Disconnect the power cords to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages Note that the power switch does not turn off the standby power Disconnect the power cords to turn off standby power Follow these instructions to remove and replace the chassis fan 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly Remove the cover and turn in the NetServer feet so that the NetServer will lie flat on its side Lay the NetServer on its side components showing Unsnap the air duct and move it out of the way oa 5 o If necessary remove any accessory boards from the system board allowing clear access to the fan mounting snaps 7 Remove the fan by snapping out the four mounting snaps disconnect the power connector from the system board and lift the fan out and away from the chassis 76 Chapter 6 Replacing Parts GC RD Vey o SG e lt Gis P d E BZ P et 8 i D ZZ ZB 5 W N Removing the Chassis Fan Replacing th
92. s not needed run the Setup Utility and disable the related serial port 2 If the integrated serial port is needed and its settings cannot be modified the accessory board s IRQ and address space must be reconfigured to use other free resources Refer to the accessory board installation manual for information 0201 Parallel Port Controller resource conflict POST has detected an address space or IRQ resource conflict between the integrated parallel port controller and an accessory board To correct this 1 If the integrated parallel port is not needed run the Setup Utility and disable the parallel port 2 If the integrated parallel port is needed and its settings cannot be modified the accessory board s IRQ and address space must be reconfigured to use other free resources Refer to the accessory board installation manual for information 0300 Flexible disk drive A boot error POST has detected the flexible disk drive A reported an error during its self test To correct this 1 Verify a diskette can be properly inserted and 35 Chapter 4 36 Diagnostics Code Description Problem Solution removed from the flexible disk drive 2 Verify the flexible drive type configured in the Setup utility matches the flexible disk drive installed in the HP NetServer 3 Verify all data cables and power cables are firmly connected 4 If the problem persists your flexible disk
93. scriptions are listed in the following table and all the codes may not apply to your NetServer These codes will appear on the display monitor provided it and the supporting circuitry are functioning NOTE Do not take remove replacement actions until you have taken other troubleshooting steps See the troubleshooting checklist Code Description Problem Solution 0000 System Board error POST has detected a failure limited to the system board internal functions To verify this error 1 Reboot the NetServer Skipping this error message and continuing may result in unstable behavior or a system hang during the boot process 2 If this error continues the system board may need to be replaced Contact your service representative 31 Chapter 4 32 Diagnostics Code Description Problem Solution 0010 BIOS problem The PC configuration has been lost cleared corrupted or has not been initialized When the HP NetServer remains unplugged for a long period of time the battery will discharge and not provide enough current to keep the CMOS memory powered To correct this 1 Verify the battery is properly inserted 2 f necessary replace the battery as described in your user s guide 3 Run the Setup Utility to re configure your NetServer 0011 Battery problem The NetServer BIOS is not responding due to a possible battery discharge If the HP NetServer was unplugged for a
94. stics Code Description Problem Solution Utility to avoid a blank or unreadable screen at power up 2 Use the Setup Utility to manually set the video refresh rates to the highest ergonomic refresh rates supported by the display Refer to display monitor s User s Guide for specifications 0B3x Processor Module conflict POST has detected the processor modules installed in the NetServer are not the same type or speed To correct this 1 Ensure both processor modules in the NetServer have the same product code which should include the type heat sink and speed 2 If not replace one or both to ensure both are the same product code This problem must be corrected to avoid possible malfunction or reliability problems 5 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this NetServer Be sure to turn off power to the NetServer when cleaning it Preventative Maintenance Procedures Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp lint free cloth Monitor screen Regularly Use HP Video Screen Cleaning Solution found in 92193M Master Clean Kit Mouse Regularly Refer to the mouse s manual for mouse maintenance procedures Tape drive heads Monthly Use Magnetic Head Cleaning Solution found in the 92193M Master Clean Kit Cooling fans and 6 Months Check functions of cooling
95. sword Problems cso ote to t dte dne e ete tene al e e t dtm d ee E de 47 Resetting Lost Passwords 1 2 22 e eee saddened quic idee does duse edes adr pde v aec edad 47 General NetServer Problems Sesi aaien e E EAA AA EE AA AEREE EAE NEEE A AA EREET EAR 48 Power Probleris ra ord eere ee slain re aA aaa a E 50 Video Monitor Problemis 2 ceo tuere eren ede c etaed eu cae ere ee e ae nad e erede ensue den dee uae dd nd 51 Configuration Problerris e 3 dem Lio ede e toe itte Hoe eR onere eoe tef dne t Opa re epe Ire Ie D te 53 Printer Datacomm Problems 1 eese r a a aaa eria 54 Keyboard and Mouse Problems ri nhere nann ie i anA r A E E a R 55 Flexible Disk Drive ProblemiS s sic iot dee e uiae EM 55 Contents CD3ROM Probl mis iii etin PE et pte PRO e ote ru PE Eee eee ras 56 SGSl Problems iu eb bed eto a et ded ies 58 Processor Probleitis 3 tete Uber carotid RET ED eee RR 61 Memory Froben S SERERE LEID m 61 Network Interface Card Problems sssssssssessessseseeeeeenee enn eren nn neri rn nennen enne n nnn ren nennen 62 Replacing P afts DoD eee itte EENE AE eA AENEAN 63 Satety Informations icd eee ttai team totales 63 Service Tools Required nire e cadet dae nla dnd a ees iad Eae de dauern 63 Front Panel Bezelii idiom oen Oe eene 63 Removing the Bezel 2 poo nq a EL xa c a p HMM D Mex E echa tace Man 63 Replacing the Bezel erit da dd dde Rudd dd Me a dd
96. tServer Navigator CD ROM 45 Chapter 5 Troubleshooting 2 Power down the NetServer gain access to the system board assembly and set the Boot Block Switch of the configuration switch to the ON position 3 Replace the system board assembly and power on the NetServer with the BIOS Update diskette in the flexible disk drive 4 The flash RAM program on the BIOS Update diskette will restore the BIOS to the NetServer 5 Power down the NetServer gain access to the system board assembly and set the Boot Block switch of the configuration switch to the OFF position 6 Replace the system board assembly and power on the NetServer in the normal manner A BIOS Update diskette must be created from the HP NetServer Navigator CD ROM to be used in flashing the new BIOS into the NetServer To update the BIOS you enable the Boot Block by setting the Boot Block switch switch 7 of the configuration switch on the system board assembly to the ON enabled position To perform a BIOS recovery 1 Power down the HP NetServer and gain access to the system board assembly 2 Onthe system board set the Clear Configuration switch Switch 4 on the configuration switch from OFF to ON
97. tors toward the rear of the chassis guide the hard disk drive into the chassis opening Attach the hard disk drive by securing the four screws at the chassis side At the rear of the hard disk drive carefully connect the power and data cables Replace the air duct and latch it into the chassis Replace the bezel NOTE If this is the initial installation of a hard disk drive in this location it is necessary to remove the bezel drive cover from the front panel bezel 10 11 70 Replace the cover Fasten the six thumbscrews securing the cover to the chassis Replace the external cables and power cord Power up the NetServer as described in Chapter 1 Chapter 6 Replacing Parts QOD Replacing a Hard Disk Drive DAT shown Hard Disk Drive Cage Mounted Removing a Hard Disk Drive Cage Mounted The replacement of the mass storage cage mounted drives is the same for IDE or SCSI drives The IDE drives require the setting of jumpers on the drives for the master and slave configuration before installing the drives The SCSI drives are set up during the operation of the SCSI configuration utility CAUTION Install and remove connectors carefully and avoid displacing any pins 1 If the NetServer is operating power down the NetServer 2 Disconnect the power cord and any external cables connected to the NetServer If necessary label each one to expedite re assembly 3 Re
98. ts Information NOTE The part numbers listed below were available at the time of publication Part numbers may change after publication Order parts by the number listed below HP s parts price list database will generally contain a reference to the revised part number If a system board needs to be replaced remove processor modules DIMMs or adapter boards and transfer these to the new board Ensure all jumper and switch settings on the old board are transferred to the new board This part is not on an exploded view This Part Number is revised with each new release Item No Description Replacement Exchange 1 Cover D9387 63012 2 Chassis Assembly D7140 63014 3 Bezel D7140 63003 4 Drive Bay Cover Not Orderable 5 Air Flow Guide D7140 63011 6 3 5 inch flexible disk drive D2035 60282 7 CD ROM Drive 40x D9387 63003 D9387 69003 8 Spacer Not Orderable 9 Tape Drive SureStore DAT24l Optional C1555 69202 8 Spacer Not Orderable 10a Power Supply 256W Fan Speed Control D9387 63015 D9387 69015 10b Power Supply 256W PFC Japan D7140 63016 D7140 69016 11 Mass Storage Cage Not Orderable 12 9 1 GB Hard Disk Drive Ultra 2 Wide D491 1 63001 D4911 69001 13 I O Panel Assembly D9387 63013 14 System Board D9387 63001 D9387 69001 15 Chassis Fan D9387 63009 16a PIII 667 MHz CPU and Heatsink fan P1768 63001 P1768 69001 16b PIII 733 MH
99. uctions 4 Try installing a known good CD ROM drive If the problem persists check for environmental problems that can damage disk media and disk drive heads Environmental problems result from 9 Radiated Interference Sources include communications and radar installations radio TV broadcast transmitters and hand held receivers 9 Airborne Contaminants Sources include dust smoke and ashes Steam from duplication equipment may result in intermittent disk errors Symptom e The NetServer won t boot from the CD ROM Use the Setup Utility to make sure the CD ROM drive is bootable 1 Review the Troubleshooting Checklist and Boot Device Priority 2 Run the Setup Utility 3 Enable support for bootable CD ROM 57 Chapter 5 4 Troubleshooting Save and exit the utility SCSI Problems Symptom e The external SCSI subsystem does not work after installation If the external SCSI subsystem does not work after installation do the following 1 2 Review the Troubleshooting Checklist and read Mass Storage Guidelines Run the DiagTools and verify the integrity of the SCSI buses and other switch settings on the external storage devices are correct Verify that each SCSI device is assigned a unique SCSI ID Refer to the documentation that came with the SCSI devices for any specific information on installing them Ensure all installed SCSI controllers are installed and configured correctly 5 For any SCSI devices insta
100. uding an optional tape drive The standard SCSI cable has five 68 pin high density connectors for the SCSI devices and has a terminator on the end of the cable The optional HP supplied tape drive comes with a 50 to 68 pin adapter to connect to the SCSI connector on the cable used to connect the tape drive Channel B may be used in a duplexing arrangement or to control an external mass storage solution At least two SCSI hard disk drives are required if the duplexing option is used Channel B may also be used to connect the optional tape drive if the lesser speed of the tape drive slows down disk access time of the Ultra 2 SCSI drives An additional cable kit is required for duplexing external mass storage solutions or connecting the optional tape backup drive Boot Priority The NetServer s boot order should be considered when selecting a PCI slot on the system board This is especially important if you are installing a board that requires a lower number in the boot order The board s boot priority is set by its slot location in the boot order By default the NetServer searches for boot devices in this order 1 IDE CD ROM drive Flexible disk drive Embedded SCSI A typically the SCSI Drives Embedded SCSI B typically the external SCSI Devices PCI slot 1 PCI slot 2 PCI slot 3 PCI slot 4 PCI slot 5 0 PCI slot 6 1 PCI slot 7 2 eG PN Oa F WD The embedded SCSI controller consists of two channels A and B Channel A
101. uipment failure is probably the most unlikely reason for a SCSI subsystem failure Processor Problems If a problem exists with the NetServer processor 1 Remove and reseat the processor module s 2 Replace each of these components one at a time with a known good component and retest the NetServer Processor Terminator if so equipped CAUTION Do not push on the processor components push only on the edge Pushing on the device may damage it 3 If the fault persists replace the system board Memory Problems The memory modules are DIMMs NOTE If the POST displayed at power on time indicates a defective memory module replace it 1 Review the Troubleshooting Checklist before you continue 61 Chapter 5 Troubleshooting 2 If memory problems are being experienced power the NetServer off and on This performs a cold restart rather than a warm restart as it does when you press Ctrl Alt Del 3 Check the BIOS event log available on certain NetServer models for messages indicating memory errors 4 Run the DiagTools memory test 5 Reseat the memory modules 6 To check that the modules are installed and configured correctly a Run the Setup Utility and check the configuration b Install one known good DIMM If you still receive an error replace the system board If the error goes away add another DIMM and reboot again Continue this process until you have installed all DIMMs or you experience a
102. unt des E kanaa TREE S SIS BRERA LER RRR SESS lt gA NON CNN SOS NNNONNSN VN 22 Parts Information Chapter 3 Exploded View Power Supply and Drives Cage Mount D O SVATE ANLI VE NSNOSAS Wee SMS va 13 23 Parts Information Chapter 3 Exploded View Exhaust Fan and System Board eoo S Je 6 e e S MEER s le lolll U 5 egaga gun gen g any e e 24 Parts Information Chapter 3 Exploded View System Board System Board 17 18 unn n n 16 25 Chapter 3 Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to both models of the HP NetServer except where noted Par
103. ws is not covered by the HP warranty a Attach one of the screws through the round screw hole at the rear of the cage then through the elongated hole at the front of the cage b Repeat on the other side of the cage 4 Reinstall the mass storage cage 74 Chapter 6 Replacing Parts Slots for Tabs Insert screws through round holes in back first One each side Installing the Mass Storage Cage Ensure the tabs at the front on the cage slide into the slots provided 5 Connect the cables to the disk drive There are 2 connectors on each IDE cable The primary cable is intended for the IDE CD ROM in the mass storage cage 6 Connect the power cable to the drive The power cable is split into two cables each with three power connectors The designed distribution is One string of three PS 1 through PS 3 CD ROM optional tape drive and shelf mounted hard disk drive Second string of three PS 4 through PS 6 three cage mounted hard disk drives If a power connector has no mate for example no optional tape drive installed leave it unconnected and use connector designed for the device you are connecting 7 Replace the air duct and latch it into the chassis 8 Replace the NetServer cover external cables and power cord 9 Power up the NetServer as described in Chapter 1 75 Chapter 6 Replacing Parts Chassis Fan Removing the Chassis Fan The chassis fan i
104. z CPU and Heatsink fan P1769 63001 P1769 69001 16c PIII 800 MHz CPU and Heatsink fan P1770 63001 P1770 69001 16d PIII 866 MHz CPU and Heatsink fan P2464 63001 P2464 69001 16e CPU Terminator D9387 63016 17a DIMM 128 MB D8265 63001 D8265 69001 26 Chapter 3 Parts Information Item No Description Replacement Exchange 17b DIMM 256 MB D8266 63001 D8266 69001 17c DIMM 512 MB D8267 63001 D8267 69001 18 Battery 3V lithium 1420 0356 Foot D7140 63004 y Nameplate Bezel D9387 63008 d HP Navigator CD ROM D9387 xxxx Technical Reference Card D9387 63010 Keyboards Portuguese D4950 63027 German D4950 63003 D4950 63017 Norwegian D4950 63009 Power Cords Country Part Number Country Part Number Australia New Zealand 8120 1369 India South Africa 8120 4211 Canada United States 8120 1751 8120 4753 Denmark 8120 2956 Switzerland 8120 2104 8120 1689 United Kingdom 8120 1351 Cables and Part Numbers Cable Description Replacement Part Nos Internal SCSI Cable w connectors and termination D9387 63005 IDE CD ROM Cable D9387 63004 Flexible Disk Cable D7140 63006 27 Chapter 3 Parts Information Cable Description Replacement Part Nos Internal External SCSI Cable w two connectors D9387 63006 Internal SCSI Cable w three connectors and termination D9387 63007 28 4 Diagnostics Diagnostic Tests When the serve

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