canada bubble spa service manual
Contents
1. Question Answer Where Luxury Is Affordable 2013 Service Manual If the spa is filled with 80 of its maximum water capacity the depth is about 44 46cm What is the steepest slope that am able to set up my spa on For best results the surface should be perfectly level Pay close attention to the spa s stability and levelness in the early stages of filling your spa up with water If after about an inch of water is accumulated and the water is not spreading out evenly or the spa appears to be bulging to one side stop filling the spa drain the water and select a new site If the spa is set up on a slope the spa will be lopsided and could collapse Never set up the spa on slope ground What material is the spa made of The spa pool is mainly made with heavy gauge of PVC What other surfaces can be safely used to set up my spa The spa can be set up on grass or pavement that is completely smooth level and stable A ground cloth or tarp is recommended The spa should NOT be set up on sand or muddy ground that could possibly shift around What should the customer use to clean his spa before storing it for the winter The customer can use mild soap and water to wash his spa He shall wash the spa thoroughly and make sure the spa is completely dry before storing Why sometimes can algae be found in the spa even the customer runs the filter pump regularly The filter pump itself will not prevent algae from growing in the2. ccccecccesceceececeeeeceeeecceeecseseeceecesseeecsueecauseeseeeseusessusessueesuseeseeeesees 11 4 3 How to Replace the Heater ElOMent cccccsscccsececesceceececesecsececeaeecsseeceueesseeeseusessueessueessueesseaeesees 12 4 4 How to Replace the Power BOaird ccccccccseccceseeceeeeceuceccucecececsueeeeusecsucecsaeeeeueessaseecueeseeeessusenssaeeseas 13 4 5 How to Replace the Bubble Generator cccccccceeeececeeeeececceeeeeecceeecceseeeeeeeeeeeseeeseeeeeesseaeeeeeseeeeesssaaeeeees 14 4 6 How to Replace the Check Valve cccccccccsssececcaeeeeceeseeseeeeaeeceeeseeseeeeeesseeeseeeeeeeseeeeeesseaseeesseeeeeessaaeeees 15 4 7 How to Replace the Transformer cccccseccceececeecceececeeeeesecesuueeseeeesueeseueessueessueessueesseeeseueeesaeeessaeesaes 16 Chapter 5 Trouble Shooting GUIDE sses E a aa aN isd veweetetonaveddusousansensteumenecedasees 18 5 1 The following Check Flow is as attached ccccccccccseeeeeceeeeeceeeeeceeeeeseeeeeeseueeeseaeeessaeeesseeeeeseeseesaneeeseaes 18 5 2 Water Leaking Problem Checking Flow Chart cccccccccsececeeseeeeeeeeeeeeeeeseeeeeeseeseeseeeeseaeeesaeeeesseneessaess 18 5 3 Air Leakage and Inflation Failure Checking Flow Chart cccccccccseeceesseeeeeeeeeeseeeeesaeeeseeeeseeeeseaeeeesaes 19 Chapter 6 Frequently Asked QUESTIONS ccceccccceseeseeceeeceeeseceeeeeeeeeecceeesaeeeeeeeseseeeceeeseeeeeeeeessssesseeeeeeseaseeeeeeeaas 19 O
3. including three 3 months of storage period for the spa pool Fifteen 15 months including three 3 months of storage period for the electric part ix 6 months including three 3 months of storage period for other soa components like inflatable bladder spa cover and other non electric part Warranty Items Rigid Wall Spas Warranty Period Fifteen 15 months including three 3 months storage period for the pool liner Fifteen 15 months including three 3 months storage period for the electric part Twenty seven 27 months including three 3 months storage period for the rigid wall frame Warranty Starting Date MSpa distributor importer warranty starts from the arrival date at import port 1 3 2 Warranty for Consumers Consumer is entitled to standard consumer warranty from the date of purchase During the standard consumer warranty ORPC MSpa will only provide parts to carry out the warranty repair The distributor importer is responsible for all the other costs including but not limited to labor cost shipping and other service related cost Under all circumstances it is the importer distributor s responsibilities to honor the consumer warranty Visit our website at www the mspa com _4 Fo n 2013 Service Manual Warranty Items Inflatable Spas Standard Consumer Warranty Period ix 6 months for the spa pool Twelve 12 months for the electric part Warranty Items Rigid Wall S
4. n j ead cl cai Ee le Transformer input ahn 5 j Pyp H m High otaqge Part fe switch output At 24 Heater sensor Visit our website at www the mspa com 10 Where Luxury Is Affordable 2013 Service Manual 4 2 Howto Replace the Filter Pump b 7 al a F 5 Unscrew four aD a filter pump onto the 6 Unplug the filter pump cable connection fitting 8 Take out the original filter pump and assemble the 7 Loosen the filter pump inlet valve new filter pump in reverse order Visit our website at www the mspa com Se Spx Where Luxury Is Affordable 2013 Service Manual 4 3 How to Replace the Heater Element ae 1 Take off water inlet and outlet caps 2 Remove the air pipe The upper round valve is for inflation the bottom square valve is for deflation pe a E 7 Loosen four screws on the top lid 8 Disassemble the mid part of the control box 9 Take out the power board from the case 10 Unplug heater elements cables on the power board Visit our website at www the mspa com 12 2013 Service Manual See Where Luxury Is Affordable 1 Take off water inlet and outlet caps _ 2 Remove the air pipe o The upper round valve is for inflation the bottom square valve is for deflation 3 Deflate spa pool 4 Unscrew the check valve plastic nut ee 7 Loosen four screws on the too lid 8 Take out the power board from the case Visit our
5. spa water this can only be done by maintaining proper chlorine and pH levels at all times The customer can check the local pool chemical supplies store for further information Would excessive spa chemicals affect cause deterioration to the spa pool liner Excessive or concentrated chemicals may cause damage to the spa liner and the user Why an extension cord should not be used as stated in the spa set up instruction In order to reduce the risk of electric shock the customer can t cut off the cord and connect the cord with other one to extend the length of the power supply cord by himself since this may cause potential danger It is important only to use a 16A power supply If the customer has to use an extension cord connecting cable please make sure this is for 16A purpose and for outdoor use For safety reasons set up spa a few meters away from power supply Is the heater defective if the heater button does not light up when the set temperature is lower than the environment or water temperature No Why does the bubbling stop working suddenly It is normal As our spa is designed to have automatic stop of the bubbling function For the bubble spa the bubbling function will stop working for 10 minutes after having worked 20 Visit our website at www the mspa com 93 38 Question Answer 39 Question Answer 40 Question Answer 41 Question Answer See Where Luxury Is Affordable 2013 Se
6. 8 5 3 1 Question Answer 2 Question Answer 3 Question Answer 4 Question Answer Soe Where Luxury Is Affordable 2013 Service Manual Air Leakage and Inflation Failure Checking Flow Chart Check air valve or clean the air pipe Refer to BBF error code checking flow If still not working replace the nower hoard or air aenerator 2 1 Check if air valve and No see if it s screwed tightly and properly Screw the air valve tightly and handle the air valve for inflation and deflation as per the Manual s instruction Yes 2 2 There are tiny pin holes or splits on the spa liner Use soaped water to test if the holes exit Repair the tiny hole s or split s with the glue and PVC swatches in the repair kit Caution DO NOT over inflate the spa Chapter 6 Frequently Asked Questions Approximately how many gallons liters of water does the spa pool hold When filled to 80 of max water capacity as recommended the spa pool water volume is approximately For 4 6 person spa 1200ltr 320gal For 4 person spa 800ltr 211gal For 2 4 person spa 700ltr 185gal Can I set the spa up on a concrete patio Yes but a ground cloth is highly recommended and do not drag the spa pool across the concrete patio as the abrasion may cause holes on the spa pool The surface of the patio must be smooth level stable and free of any sharp objects Can the spa be left up y
7. If customers complains about spas cannot be inflated upon inflating the spa pool with black pipe or their spa pool has got an air leakage the first step is to make sure if the spa is inflated correctly First air valve stopper Unscrew only the squared air valve stopper The second valve is for air tightness and deflation of the spa pool Please ensure the customers manage the air valves correctly for inflation or deflation purpose Deflate Unscrew the black stopper for deflation of the spa pool Inflate Only unscrew this square stopper for inflation 2 4 Ensure Well Connection of the Signal Cable between Control Panel and Control Box When connecting of digital control panel make sure the plugs are properly matched together Once all matched then screw the cap you ll see the yellow light on control panel no bent or wet for the pin inside the male connector which will cause failure connection 2 5 Avoid Air Leakage from Spa Liner Split or Tiny Holes Due to Over inflation Visit our website at www the mspa com 6 2013 Service Manual a e Where Luxury Is Affordable Ensure to ask customers to test the spa pool air pressure with manometer Testing air pressure is very critical during the installation process because any air leakages pool liner splits due to over inflation are not covered by the ORPC MSpa warranty It is important to advise customers to watch the MSpa DVD or follow the instruction manual carefully to c
8. RDET ANANE ese coe sce N E E E fossa see usee gusdoseneeesete E 24 SC TAI FMM or E EN iene seed tase E S areiesneaiateueeusnctsiene lt 25 Check Flow Heating Failure pdf cccccccccssesceceeeeseeeeeeseceeeeeeeeeseeseeeesseaeeeesesaeeeesaeeeeeessaeeeesseaseeeeessaeeeessaaeees 26 NECK FOWO PEE PRPO nen eee eee eee ee eee eee 27 CNECK FOW Bube TUE OG Maes cice essen cntees tenes E E EE 28 Check Flow No Display on Control Panel pdf ccccccccccccseeecceceeeeeeeseeeceeeaeeeeeesseeeeeeeseeseeesseeeeeeeeeeeseessageees 29 Visit our website at www the mspa com _9 2013 Service Manual oe e Where Luxury Is Affordable Chapter 1 After Sale Service Center Operation and Warranty Policy 1 1 After sale Service Center Set Up ORPC authorizes after sale service center in each specified country region or territory ORPC requests its service center have necessary staff equipments and facilities to ensure effective professional and cost saving warranty services provided to MSpa customers The service center must be eligible for the following requirements 1 1 1 Have a service telephone or hotline number for customers to call for warranty services or product related inquiries The service number must keep in service during work days and normal business hours 1 1 2 The service center must have dedicated statf customer service representatives or technical personal to answer phone calls product inquiries or any other warranty r
9. ear round lt depends on where you live It is not recommended to keep your spa on if your temperature falls lower than 0 degrees Celsius or 32 degrees Fahrenheit The spa may freeze and cracking may occur Spa can not withstand the weight of ice and snow It is recommended to store the spa when you will not use it for a while Do you recommend using chemicals Yes Contact your local spa supply store to check what chemical to use and your local water conditions Visit our website at www the mspa com 9 2013 Service Manual See Where Luxury Is Affordable 3 sla Question Does the spa pool require any special care to ensure durability Answer Keep sharp objects out of the spa pool or from underneath of the spa pool Maintain proper PH level of water and keep the spa sanitary and clean 6 rege z Question How do I prevent dirt and grime from getting into the spa water Answer Use the top lid to keep your spa covered when not in use This will help keep wind and other elements from depositing dirt and debris in your spa and will also prevent excess rainwater from overfilling your spa aes How do I protect the spa from damaging grass or fungi developing on the concrete Answer Itis impossible to prevent grass or lawn damage under the spa Keep this in mind when selecting your site for setting up the spa Keep the grass and concrete floor or patio as dry as possible 2 How do UV rays affect the materials that the
10. elated questions 1 1 3 Provide a proper sized warehouse to store MSpa spare parts and returned defective parts from customers 1 1 4 Have a workshop to test and repair defective spas that defect problem cannot be solved by telephone service Repair service must be under valid warranty period 1 1 5 Have necessary equipments or tools for service engineer to carry out the warranty services efficiently 1 1 6 Set up service procedures to guide and monitor service staffs daily service activities include answering customers phone calls providing the service recording service details and filling in the service report 1 2 Obligations of the After sale Service Center As an ORPC authorized after sale service center it is responsible of taking care of all after sale service related jobs for MSpa customers in the specific territory at its own cost 1 2 1 Listen and answer customers phone calls inquiries or warranty claims in a timely polite and professional way 1 2 2 Verify warranty claims decide if it s valid or invalid according to the warranty policy by ORPC 1 2 3 Provide technical services by phone to solve simple warranty issues that are not required of returning product for testing and repair 1 2 4 Test and repair the returned warranty spa products and ship back or return the repaired units 1 2 5 Deliver replacement spare parts to customer if the spa is under warranty and if customers are willing and capable of repai
11. emperature light can be turned off by pressing the temperature button after preferred temperature rate is set 2 10 Broken Zipper issue Regarding broken zipper complaint first check if the air pressure is within the normal range Over inflated spa liner could damage the spa cover zipper A replaced top lid may not 100 fit onto the spa pool 3 4cm 1 2 difference is common Because there might be a little zipper length difference between the new top lid or spa liner and the used ones To avoid zipper claim please recommend the customer to maintain the zipper by waxing it regularly 2 11 Water treatment Read through the Water Quality amp Filter sections in the user manual Always shower before entering the MSpa To ensure a healthy spa test your spa water chemistry and balance the pH chlorine and alkalinity levels by using the test strip every time before using it The most desired pH level for a spa is between 7 2 and 7 8 Total alkalinity level is suggested to set between 80 and 120ppm and free chlorine between 3 to 5ppm Too low of a pH level will result in excessive wrinkles and damage to the spa pool as well as corrosion in the motor unit Too high of a pH level hard Visit our website at www the mspa com lt 7 a ws o Where Luxury Is Affordable 20 13 Service Manual water will result in scale incrustation e g sheets of white coagulations inside the filter pump which will lead to block and non worki
12. heck and test the air pressure every single time before inflating or using the spa 2 6 Try to Repair the Tiny Holes or Split on Spa Liner Instead of Replacing a New Spa Liner For pool liner air leakage caused by tiny holes or splits it is suggested to first try to repair with glue and PVC swatches provided in the repair kit You can also order the glue and repair swatches from the spare part list With the repair material most pin holes and splits can be repaired easily within 10 minutes 2 7 Using Spa in the Cold Weather Its only possible to set up and leave the spa in the environment of outside temperature of less than 4 C as long as the spa has a constant water temperature guaranteed over 4 C Spa can only be used for temperature down to maximum 10 C if it is properly set up to make sure no frozen water inside control box pipes and spa pool Heat Preservation Mat is helpful to avoid heat loss from bottom and it provides better heat insulation results with the inflatable bladder in use 2 8 Temperature issue If customer ask about temperature display on the control panel cannot reach to the set temperature of 104F Maximum it indicates 38 C 100F 39 C 102 F 41 C 105F and 43 C 107F We may explain to the consumer that it is normal to show a minor difference from the actual temperature to the rate displays on the control panel It s normal for 1 2 C gap 2 9 Flashing temperature indication on the control panel Flashing t
13. how the water quality is Filter cartridge can be rinsed by the hose after it has been working for 1 2 weeks If the filter cartridge remains to be soiled and discolored the filter cartridge should then be replaced ae Can I use the spa during cold weather How to use Question Answer Yes the spa can be used during cold weather by following the suggested ways as below 1 Fill the spa with warm water to warm up the control box first to avoid SPL alarm and this will shorten the course to heat up the water 2 Drain the spa water when the spa is not going to be used for a while or keep the heater on Do not put the spa outside with temperature less than minus 10 C 14 TF even the heater is kept on a What is needed to prepare a site for the spa Question Answer A level stable surface is needed and all sharp objects must be removed A ground cloth or tarp should be placed under the spa prior to setting it up If a site does in fact have hardy types of grass it is recommended to remove these grasses before initial set up Do not set up Mspa in a place where it can be flooded with water oe What is the approximate depth of the water for spa Question Visit our website at www the mspa com a7 Answer 29 Question Answer 30 Question Answer 31 Question Answer 32 Question Answer 33 Question Answer 34 Question Answer 35 Question Answer 36 Question Answer 37
14. i Test if water temperature is lower than 60 C Lur ea estat i after it cools down for a while Exit Repair Mode back to Standby Mode YES NO Check if water inlet outlet is clean and no objets are blocked Clean the inlet outlet YES Heater sensor is not working or damaged Replace the filter elements Test if resistance of the heater sensor is 10k Ohm 5 under the 25 C NO condition YES Replace the power board Resistane of the Temperature Sensor Temperature Resistance Temperature Resistance K ohm C K ohm 12 488 8 778 NO Test the resistance of the bubble p Replace the bubble generator generator if it is within 6 15 Ohm Replace the power board Check if the unit is well connected to the power supply NO p Re connect to the power supply YES Press the RESET button check if the indicator on the RCD turns and stays red NO Replace RCD YES Test the voltage of the transformer output if there is AC12V output to the power board YES Replace the power board NO Test the voltage of the transformer input if it is AC120V Replace the transformer Check if the cables inside the RCD is correctly and firmly connected YES Replace the signal cable Reconnect the cables inside the RCD
15. i a 2013 Service Manual Where Luxury Is Affordable After sale Service Manual Version US II Oriental Recreational Products Shanghai Co Ltd Visit our website at www the mspa com _1 eee Where Luxury Is Affordable 2013 Service Manual Table of Contents Chapter 1 After Sale Service Center Operation and Warranty PoOliCy ccccssccecessceceseeeeeeeeeseseeeseeeeseeeeeseeneeeeas 3 1 1 After sale Service Center Set Up cc ccccccccccccccccseeeeeeeeeeeeseeeseeeseeeeeeeseeaeeeesseeeeeeseeaeeeeseausessseaeeseessaeeeeeteas 3 1 2 Obligations of the After sale Service Center ccccccccccccccceeeeeeeceeeeeeceeeeeeeseeeeeesseeeeeesseaeeesseeeeeesaeaeeeeeeas 3 13 ORPO Waranty Pe ONC seacteeciantnecaaeaceiteeasaceaseosananseencsaacmacsehetaersecige EEan E EE AEE EERE IEEE 4 1 4 ORPC Warranty Obligations to Distributors Importers cccccccseeeeceeeeeceeeeeeceeeeeseeeeeseeeeeseeeeeseeeessaeeesees 5 Chapter 2 Important Information and Tips for Using Spa Products ccccccccseececceeeeeeeeeeeeeeeeeesaeeeeseeeeeseeeeeseeeeeas 5 2 1 Heating Effect Temperature Increasing Rate or Speed cccccccceeeeeeceeeeeeeceeeeeeeceeeeeessaneeeesaneeessaaes 5 2e wll O72 9 11 0 0 eee eee een nn en ee ee ee eee eee eee ene eee ene 6 2 3 Inflate and Deflate the Spa to Avoid Air Leakage cccccccecccccseeeeeeceeeeeeseeeeeeesaeeeeeesaaeeeesseeeeesseeeeeseseanes 6 2 4 Ensure Well Con
16. latable bladder and top lid For 6 person bubble spa since the water capacity is bigger the heat increasing rate is lower around 1 2 1 8 C hour Visit our website at www the mspa com _5 i LJ 2013 Service Manual pea Where Luxury Is Affordable For 110 120V 60Hz Spa US Standard For 2 4 person bubble spa the heat increasing rate is about 1 5 2 F hour To get a better heat increasing result put on Spa top lid For 6 person bubble spa as the spa water capacity is bigger the heat increasing rate would be a bit lower about 1 2 1 8 F hour Heat Preservation Mat is helpful to avoid heat loss from bottom and it provides better heat insulation results with the inflatable bladder in use It is recommended to have the MSpa heat preservation mats in between the spa and ground Consumer can also apply similar mat which is made of foam material or other material with heat insulation function It s only possible to set up and leave the spa at outside temperature lower than 4 C as long as the spa has a constant water temperature guaranteed more then 4 C The spa can be used under low environment temperature down to maximum 10 C ONLY if it is set up properly to ensure no frozen water inside control box pipes or spa pool 2 2 Filter Cartridge gt 4 1 MSpa filter cartridge Item No B0300874 is suitable for all bubble spa products B0300874 Filter cartridge 2 3 Inflate and Deflate the Spa to Avoid Air Leakage
17. moisture and to prevent mildew and other damage If you decide on an inside installation be sure to take into account the draining and filling of the unit There are two other important questions will it fit through your doorway and is your flooring strength adequate Keep in mind that a typical 3 person spa weighs about 2500 pounds filled with water On the plus side you will have privacy and convenience Your unit and cover will also be fully protected from the weather et What could cause the spa to be lopsided Question Answer The base or bottom of the spa is not laid out flat without wrinkles The spa pool liner and cover must be extended evenly around when the spa is filled with water 20 a 5 uachon Can use Chlorine and Bromine sanitizer products together Answer NO Chlorine and Bromine sanitizing products shall never be mixed up together This is very dangerous If customer usually uses chlorine but wants to switch to Bromine or vice versa make sure to drain out the water and refill with fresh water before switching chemicals 21 What should I do if there is a strong chemical odor or my skin is irritated when having a bath in Question the spa Answer The spa might contain a high concentration of Chloramines Drain out the spa water clean the spa pool wall and re fill with fresh water oe How often should wash or change the filter cartridge Question Answer It depends on both how often the customer uses the spa and
18. nection of the Signal Cable between Control Panel and Control BoX cseeeeeeee 6 2 5 Avoid Air Leakage from Spa Liner Split or Tiny Holes Due to Over inflation ccceeceeseeeeeseeeeeeeeeeeees 6 2 6 Try to Repair the Tiny Holes or Split on Spa Liner Instead of Replacing a New Spa Liner 008 7 2 7 Using Spa in the Cold Weather cccccsecccecseeeeeccceecensccenceeccceseecscceneessccuseessceeeeessceeneessceaeeesscoeesenses 7 ZO WOMACK AUS ISS US aac ececccge ts se sot E E E E E E E 7 2 9 Flashing temperature indication on the control PANEL ccccseeceseeeeeeeeeceeeeceeeeceeeeceueeeseeeeseeeeseueeseeeensees 7 2 10 TEOMA ZIDO Ci 16 GUS sosik ree EE EERE EE ESEE E EEEE RAE 7 Zeid WW AVCr TRC QUI C a A E E qesceeneceancho ese do uccuentueaes ade E E O eecnn tae 7 Chapter 3 MSpa Assembly Wire Diagram amp Major Electric Parts ccccccccseececceeeeeeeeeeeeaeeeeeseeeeesaeeeesaeeeessaaeeeeas 8 Sele MDa PS Se MOI aE EE E T E EEE EA E E EE 8 Bo MPNO EISCWIG PAWS a E T E O E sence sented anes 9 Sa Wing Daora oeiee n E E E E EE usin gece ea uipiantu ed 9 Chapter 4 How to Replace Mspa Parts cccccscecceceeeeceeeeeeceeeseeeceeeseeeeesseeeeeeseeeeeseeeeeeeeseeeesseeseeseessageseeeseneeeeeas 10 4 1 Power Board Assembly and Wire Terminal Connection cccccccccseececeeseeeeeeeeeeeeeeesaueeeeaaeeeeseeeeeaeeeessaess 10 4 2 How to Replace the Filter PUM
19. ng dt How long does it take to fill the spa with water Question Answer Around 10 minutes or more it depends on the hose size and water pressure Remember to observe the initial filling of the spa for several minutes in order to make sure that the spa is well setup and the bottom is flat We How many seasons should the spa last Question Answer It depends on how the consumer uses maintains and cares the spa Regular maintenance and proper storage of the spa in the off season will prolong its life Warranty on the spa liner is maximum 6 months from the date of purchase Visit our website at www the mspa com 20 2013 Service Manual See Where Luxury Is Affordable Ua How much air should the consumer inflate the spa Question Answer The spa can be Inflated until it becomes stable with approx 85 capacity only An over inflated spa may burst or suffer from leaks in the seam while it s filled with water and heated by the sunshine in hot summer Always remember to use manometer to test and adjust the air pressure of the spa pool to a Suitable status make sure the air pressure indicating needle stay within the green sector after filling the water When the spa needs to inflate more air during use please also make sure the air pressure indicating needle reads in green sector at any time ve How often should the water be changed Question Answer The frequency to change the spa water can vary due to different usage way
20. ng of the filter pump If you have any questions regarding chemicals usages please contact your local spa pool water treatment specialty stores It is the spa owner s responsibility to have water maintenance properly MSpa ORPC is not responsible for any damages that result from improperly maintained water Improper water maintenance may result in voiding the warranty Chapter 3 MSpa Assembly Wire Diagram amp Major Electric Parts 3 1 MSpa Assembly si lt T p i z Par Tia a 8 ae J Ez i Pana aT s z 3 j e Pana nt te F 4 a 1 Ss _ J aie m F j i i T HR z an Hey at Ty S221 conrol pane 6 filter pump T 2 air pipe f drainage valve 3 valve 6 alr valve 4 RCD plug 9 outlet cap 5 Check valve 10 inlet cap Visit our website at www the mspa com 8 a Where Luxury Is Affordable 2013 Service Manual 3 2 MSpa Major Electric Parts PART LIST 3 3 Wiring Diagram UL2 Wiring diagram a Sa SS Power board _ mm J Control board AIIE URVA Heater 246750 ACT MOA LTE Thermal cutout Water pressure switch Visit our website at www the mspa com _9 Se Where Luxury Is Affordable 2013 Service Manual Chapter 4 How to Replace Mspa Parts 4 1 Power Board Assembly and Wire Terminal Connection Cable BAC of heater Cable amp of heater Bubble generator ras pipin She E E E pa I ed a ra E E
21. nmental temperature lower than 10 C 50 F and wind power above Gentle breeze F 3 4 Activate bubbling system when heating 5 Spa lid is not covered or improperly covered when heating So the customer is recommended to fill spa with warm water for quick heating and energy saving if necessary Chapter 7 Attachment Check Flow F1 F4 pdf Check Flow Heating Failure pdf Check Flow SPL amp SPH pdf Check Flow Bubble Failure pdf Check Flow No Display on Control Panel pdf Visit our website at www the mspa com 24 Filter system short circuit Replace the power board Power off the spa and turn on the spa again to enter into Standby mode No display at control panel When yellow lights el Filter system open circuit Check if the filter cable is connected well or in good no Press temperature condition Replace the filter pump ON OFF key to enter into service mode NO Replace the transformer NO Replace the filter pump Test if the transformer output is 24V DC Test if the filter pump resistance is between 1 2 ohm Replace the power board F3 Disassemble the filter pump to see if the impeller is stuck by dirts or other we System overcurrent Replace objects the filter pump YES Error Code Clean the filter pump and remove the objects Exit Repair Mode back to Standby Mode Water pressure switch disconnected Check if there is enough water in the Fill the pool with enough water pool to
22. ol box control box and install the new transformer in reverse order Visit our website at www the mspa com 17 2013 Service Manual Se Where Luxury Is Affordable Chapter 5 Trouble Shooting Guide 5 1 The following Check Flow is as attached Check Flow F1 F4 pdf Check Flow Heating Failure pdf Check Flow SPL amp SPH pdf Check Flow Bubble Failure pdf Check Flow No Display on Control Panel pdf Tips To keep the filter pump and heater at a great performance proper maintenance and cleaning of filter pump paper filter cartridge and water inlet is highly recommended How often to clean depends on the local water conditions and user habits Regular fresh water and vinegar are suggested for the filter pump cleaning 5 2 Water Leaking Problem Checking Flow Chart Fasten the water inlet or outlet tightly If there is still water leaking replace a new inlet or outlet 2 1 Water is leaking from spa liner bottom Fix the pool bottom with the given repair kit or replace a new liner 2 2 Water is leaking from Screw up the pipe tightly or drainage pipe Check if re glue the drainage pipe drainage pipe is loose 3 1 Connecting pipes of pipes and filter pump is loose Screw up the pipe tightly or re glue the connecting pipes 3 2 Connecting pipes and filter pump is broken Replace the broken connecting pipes or filter Visit our website at www the mspa com 1
23. pas Warranty Period Twelve 12 months for the pool liner Twelve 12 months for the electric part Twenty four 24 months for the rigid wall frame Warranty Starting Date End customer warranty starts from the date of purchase Standard consumer warranty apply ONLY to the original MSpa owners 1 4 ORPC Warranty Obligations to Distributors Importers As manufacturer ORPC provides sufficient support to the authorized after sale service center to carry out the warranty service by the following activities 1 4 1 Provide free spare part to the after sale service center for valid distributor warranty claims 1 4 2 Provide and update the service manual and other technical documents regularly Provide training on warranty policies procedures and other technical service issues 1 4 3 Provide daily technical support to solve warranty problems effectively and smoothly through email or phone calls 1 4 4 Provide technical service training at Shanghai headquarter upon after sale service center s requests 1 4 5 Collect summarize and analyze the regional territory service reports for future improvements in regards to product quality or service Chapter 2 Important Information and Tips for Using Spa Products 2 1 Heating Effect Temperature Increasing Rate or Speed For 220 240V 50Hz Spa EU Standard For 2 4 person bubble spa the heat increasing rate is about 1 5 2 C hour To get a better heat increasing result put on spa inf
24. reach the min water line between max amp min water line Clean the inlet outlet and tightly screw the outlet cap Replace the power board 4 Still Replace the heater element Filter cable connection Filter Pump uninstallation order Power off the spa and turn on the spa again to enter into Standby mode No display at Refer to the relative error control panel When yellow code check flow lights on Press up On Off key to enter into service mode Cable B amp C of heater Test cable A and B or cable A and C if it is within 20 25 ohm NO Replace the heating elements is r r K si r Cable A of heater YES Replace the power board Power off the spa and turn on the spa again to enter into Standby mode No display at control panel When yellow lights on Press up On Off key to enter into service mode SPL Check if the spa is working under an enviornment temperature is lower than O YES Fill the spa with warm water or C or if there is any frozen water inside the filter pump or the heating tube move the spa inside NO NO Check if the temperature sensor cable is well connected to the power board Re connect the cable fitting Heater sensor is not working Test if the resistance of the heater sensor is 10k Ohm 5 under 25 C l properly Replace the filter Error Code condition elements YES Replace the power board SPH NO
25. ring the spa by themselves 1 2 6 Record and summary service details by filling in the service report ORPC requires after service center to submit the summary reports regularly for technical analysis and warranty re verification purposes The service report should include the following Model Number Serial Number Customer Name amp Contact Information Purchase Date Claim Date Defect Description Visit our website at www the mspa com 22 2013 Service Manual ee Where Luxury Is Affordable Defective Part Name Repaired or Replaced Part Name and Quantity Warranty Service Period Photocopy of Customers Purchase Invoice Photo of Defective Spa Part etc 1 2 7 For any serious quality problems or special warranty issues the after service center MUST report to ORPC for approval or confirmation 1 2 8 Manage spare parts inventory effectively do stock checking regularly and submit the stock inventory list to ORPC quarterly 1 3 ORPC Warranty Policy ORPC provides warranty for MSpa bubble spa products against defects in materials or workmanship under proper usage and maintenance 1 3 1 Warranty for Distributors Importers MSpa distributors and importers are entitled to manufactuer s warranty from the date of arrival at destination port ORPC M Spa is only responsible for providing parts but not services or any labor costs Warranty Items Inflatable Spas Warranty Period Nine 9 months
26. rvice Manual minutes and needs to be restarted by pushing the bubble function button manually Why is the filter function activated at the same time upon pressing the heater button lt is normal The heater function cannot be turned on independently when the customer pressed the heater function the filter function also starts at the same time At the same time when the heater is working the filter function cannot be turned off individually either but can only be turned off by pressing HEATER button but not FILTER button How to get a better heating result for the water inside the spa pool We strongly recommend the top lid of spa is covered with inflatable bladder when the heater function is on to prevent the heat loss And also temp barrier mat can be used at the bottom to have better heat preservation result What is wrong when the control panel display such code as HEF FEF BBF SPH or SPL Please see the troubleshooting guide to find out the error code checking flow steps How high the water temperature will be increased after using heater Maximum 42 C or 104 F while there may be some indication tolerance which will indicate about 38 C or 100 F This is normal And also please note that the following conditions will lead to slow and even heating without heating phenomenon 1 Environmental temperature lower than 10 C 50 F 2 Outdoor wind force above Gentle breeze F 3 3 Enviro
27. s Small tears or holes can be repaired with the enclosed repair PVC swatches The surface should be dry and clean while affixing the PVC swatch to the leaking tiny holes or tears WE 1 4 11 1 1 1 1 How often to test the spa water Question Answer Spa water should be tested each time before using the spa Take an easy test with the pH test strip to check alkalinity chlorine or bromine level of water Keep the pH level and alkalinity in a proper range this also helps to extend the product life of filter pump and heater et Should I install my spa inside or outside Question Visit our website at www the mspa com 91 2013 Service Manual Soe Where Luxury Is Affordable Answer Each location has its pros and cons Outside installations may compromise some of your privacy but you can add screens shrubbery or fencing to minimize peering eyes The outside weather can be a deterring factor although many people absolutely love the experience of lounging in bubbling hot water while a light rain or snowflakes are falling It can be exhilarating Awnings can be built to shelter the effects of weather It should be noted for those of you who have not experienced it hot water raises your body s core temperature so you will normally not feel cold even when exiting a hot tub outdoors in the dead of winter Inside installations will add humidity to the air in your home It is imperative that proper ventilation be maintained to control this
28. s of the spa and different chemical balance of the water If properly filtered and chemically balanced no need to change the water through the whole summer season The frequency to change water can be reduced by keeping the spa covered when not in use testing the water regularly to ensure proper chemical balance operating the pump for an adequate number of hours each day keeping the filter pump cartridge clean and replacing the cartridge when needed 14 P Question Is their a video available to show how to set up the spa Answer Yes The spa setup DVD is included in the spa package You may also visit the website as www the mspa com for solutions to your questions Ue Is it safe for pets to play in the spa Question Answer No dogs cats and all other household pets should be kept away from the spa to avoid possible danger of being drowned inside the pool water and also to protect the spa side walls inflatable ring RCD plug cable etc from pets bites or scratches which may cause punctures holes opening crack and other damages to the spa pool or the RCD plug ne Is there repair material enclosed for spa liner repair Question Answer Yes but only a few pieces of repair PVC swatches are included in the package For safety reason the repairing glue is not included to the package But consumers can ask for the glues from the service center or can try to find a similar glue used for PVC gluing for such repair at their local shop
29. spa pool is made of Question Answer All PVCs degrade over prolonged exposure to excessive sunlight Our Spas are manufactured with UV inhibitors to delay the degradation caused by sunlight However the spa pool can get an irregular shape if the pressure is too high due to strong hot sunshine The customers can buy a spa cover to protect the spa pool from UV and pollution aes How much water or how high of the spa pool shall the consumer fills water in the spa Answer There are two water lines printed on the inner wall of the spa pool Minimum Water Level and Maximum Water Level The customer needs fill the water into the soa between the two water lever liners Special Attention 1 Fill in water into the spa pool carefully especially for the first time of use The water must reach the minimum water line but not exceed the maximum water line otherwise it may cause filter pump failure 2 Please avoid water spillage from the spa pool the spilled water may flow into the control box and damage the components inside the control box 3 After filling in water please check air pressure again and make sure the indication pin reads in green sector When needs to inflate more air during use please make sure the indication pin also point within green sector in any term 4 Please reduce the air pressure to the yellow sector of manometer to avoid over inflation due to warm weather or sunshine etc after leaving the spar pool outside under the sunshine for lo
30. website at www the mspa com 43 Where Luxury Is Affordable 2013 Service Manual M GERE PIEN bates 9 Disconnect all electrical cables from the original power board and connect all cables to the new power board correctly and assemble the power board into the control box in reverse order 4 5 How to Replace the Bubble Generator The upper round valve is for inflation the bottom square valve is for deflation i 4 Unscrew the check valve plastic nut 5 Take out control box from spa pool 6 Remove the foam Visit our website at www the mspa com 14 BB 2013 Service Manual Seo Where Luxury Is Affordable 1 Take off water inlet and outlet caps 2 Remove the air pipe Visit our website at www the mspa com 15 rs Where Luxury Is Affordable The upper round valve is for inflation the bottom square valve is for deflation 2013 Service Manual al n J A m ee w r 7 Assemble the new check valve by screws oe 4 7 Howto Replace the Transformer h ia n i KUA i r P o 4 Take off water inlet and outlet caps 2 Remove the air pipe Visit our website at www the mspa com 16 Se Where Luxury Is Affordable 2013 Service Manual The upper round valve is for inflation the bottom square valve is for deflation pia i F Bo JF 11 Unscrew the screws that fix the TENT onto the 12 Take out the original transformer from contr
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