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Lexmark X215 MFP 4038-001 Service Manual

1. 7 9 1339548 Line cord 7 9 43H5545 Line cord 7 9 56P1901 Drive asm main 7 5 56P1902 Printhead complete 7 5 56P1903 Cable printhead 7 5 56P1904 Card asm LVPS HVPS 110V 7 5 56P1905 Card asm LVPS HVPS 220 V 7 5 56P1906 Cable system to power supply 7 5 56P1908 Cover asm middle 7 5 56P1909 Extender output bin 7 5 56P1910 Cover asm cartridge access 7 5 56P1911 Tray asm paper 7 5 56P1912 Cover left w speaker 7 5 56P1913 Cover right 7 5 56P1914 Coverasm rear 7 5 56P1915 Fan cooling 7 5 56P1916 Cable main drive motor 7 5 56P1917 Roller asm transfer 7 7 56P1918 Card asm modem Americas 7 5 56P1919 Standoff modem card 7 5 56P1922 Roller ADF idler 7 3 56P1923 Kit asm ADF pick roll pad 7 3 56P1931 Cover asm ADF access 7 3 56P1932 Cushion document cover 7 3 Part number index 5 4038 001 56P1933 56P1934 56P1935 56P1936 56P1
2. 7 5 7372151 Packaging field relocation 7 9 Part number index 7 4038 001 Part number index 8 Service
3. e CNE e O cn UUUUUU O 5 10 Service Manual 4038 001 Function name Name on of pins Pin Signal card CCD module CN1 24 19 45 V de 22 24 V de 1 3 5 7 12 Ground 20 24 Operator panel CN2 6 2 5 V de 1 Ground ADF CN3 16 3 5 V de 2 4 24 V de 1 11 13 15 Ground System board CNA 26 1 2 3 5 V de 8 9 10 18 Ground 19 20 22 24 26 System board CN5 26 1 2 3 4 5 24 V de 8 9 10 18 Ground 19 20 22 24 26 CCD module CN6 4 motor Locations 5 11 4038 001 System board 5 12 Service Manual 4 gCN13 N 4038 001 Function name Name on of pins Pin Signal card HVPS LVPS CN 26 3 4 5 V de 7 12 V dc 12 24 V dc 5 6 8 9 10 Ground 11 Paper tray CN2 3 3 24 V dc solenoid Pre transfer CN3 2 1 3 3 V dc LED Toner cartridge CNA 2 fuse Main drive motor CNR 4 Main paper feed CN6 2 1 24 V de bypass solenoid Fuser thermistor CN7 2 Scanner card CN8 26 1 2 3 4 5 24 V de 10 15 16 Ground 17 18 20 21 22 24 26 Speaker CN9 2 Scanner card CN10 26 1 2 3 5 V de 8 9 10 18 Ground 19 20 22 24 26 Printhead CN12 11 5 24 V dc 7 5 V de 4 8 9 11 Groun
4. 7 7 Bearing left transfer roller 7 7 Spring transfer roll bearing 7 7 Bearing right transfer roller 7 7 Roller registration 7 7 Bearing registration roller 7 7 Spring registration roller 7 7 Solenoid paper tray pick roll 7 7 Solenoid main paper feed 7 7 Gear asm Dickroll Lu LL 7 7 Clutch asm main paper feed 7 9 Co pling DE EE 7 7 Gear registration roller 7 7 Gear roller idler 7 7 Fuser complete 110 V 7 7 Part number index 6 Service 4038 001 56P1980 Fuser complete 220 V 7 7 56P1983 Scanner complete 7 3 56P1984 Cable modem card to system 7 5 56P1985 Cable main drive ground 7 5 56P1986 Card asm modem West Europe 7 5 56P1987 Card asm modem S Africa 7 5 56P1988 Card asm modem Asia 7 5 56P1989 Card asm modem Australia 7 5 56P1990 Fuser complete 240 V 7 7 56P2028 Card asm LVPS HVPS 240 V 7 5 56P2416 Card asm system 7 5 56P2417 Card asm scanner cose ua st mei as pedia sd 7 5 56P2418 Cable scanner to system
5. The toner supply is low Before changing the cartridge try redistributing the toner or cleaning the photoconductor drum first Toner cartridge failure Note If dense paper is used or processing a lot of graphics the cartridge may need changing more often Paper may not meet specifications too moist or too rough See Paper and speciality media guidelines on page 1 3 for more information If the entire page is light adjust the darkness and content See Customizing settings on page 3 19 for more information A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning See Cleaning the photoconductor drum on page 1 9 for more information Printhead failure Fuser failure Foreign material on printhead lens Diagnostic information 2 21 4038 001 Problem Possible causes Dark or blurry horizontal stripes Check the toner cartridge installation Toner cartridge may be defective Toner cartridge failure Bad or dirty voltage contacts Toner smear AaBbCc AaBhCc AaBhCc AaBbCc AaBbCc Clean inside printer See Cleaning the inside of the machine on page 1 6 for more information Check paper type and quality See Selecting print materials on page 1 2 for more information Toner cartridge failure Fuser failure Dark or blurry black spots occur periodically White s
6. Document glass or document cover is dirty D If defects appear on the original press Darkness to lighten the background of your copies If no defects appear on the original clean the document glass and underside of the document cover Copy image is skewed Original document not positioned correctly Ensure the original is positioned correctly on document glass or that ADF paper guides are aligned Check that paper is loaded correctly Blank copies Original document not positioned correctly Ensure that the original is facedown on the document glass or faceup in the ADF Image rubs off the copy easily Ensure the correct media type is selected Replace paper with a fresh supply In high humidity areas do not leave paper in the machine for extended periods of time 2 16 Service Manual 4038 001 Problem Possible cause Solution Frequent jams Check adjust paper guides Fan the stack of paper and then turn it over in the paper tray Replace paper with a fresh supply Ensure the paper is the proper paper weight 20 lb 75 g m bond paper is recommended Check for paper or pieces of paper remaining in the machine after a jam is cleared Fewer copies from the toner cartridge than expected Originals contain pictures solids or heavy lines Originals are forms newsletters books and so on The machi
7. Parts catalog 7 1 4038 001 Assembly 1 Scanner assembly 7 2 Service Manual 4038 001 Assembly 1 Scanner assembly Index P N Units Description 1 1 56P1931 1 Cover asm ADF access 2 56P1923 1 Kit asm ADF pick roll pad 3 56P1922 1 Roller ADF idler 4 56P1983 1 Scanner complete 5 56P1936 1 Overlay main 6 56P1935 1 Overlay menu select return 7 56P1934 1 Panel asm operator 8 56P1932 1 Cushion document cover 9 56P1933 2 Hinge document cover 10 56P1941 1 Cable CCD 11 56P1940 1 Module asm CCD Parts catalog 7 3 4038 001 Assembly 2 Main assembly 7 4 Service Manual 4038 001 Assembly 2 Main assembly Index P N Units Description 24 56P1914 1 Cover asm rear 2 56P1902 1 Printhead complete 3 56P1916 1 Cable main drive motor 4 56P1915 1 Fan cooling 5 56P1913 1 Cover right 6 56P1904 1 Card asm LVPS HVPS 110 V 6 56P1905 1 Card asm LVPS HVPS 220 V 6 56P2028 1 Card asm LVPS HVPS 240 V 7 56P1906 1 Cable system to power supply 8 56P1918 1 Card asm modem Americas 8 56P1986 1 Card asm modem West Europe 8 56P1987 1 Card asm modem S Africa 8 56P1988 1 Card asm modem Asia 8 56P1989 1 Card asm modem Australia 9 56P1984 1 Cable modem card to system 10 56P1919 1 Standoff modem card 11 56P2416 1 Card asm system 12 56P1908 1 Cover asm middle 13 56P1911 1 Tray asm paper 14 56P1910 1 Cover asm cartridge access 15 56P1909 1 Extender output
8. When the cover closes the cover should push the actuator causing the cover open switch on the HVPS LVPS to close Note This process is viewable with the right cover removed If all moving parts appear to be working correctly and the messages does not clear replace the HVPS LVPS Diagnostic information 2 3 4038 001 Display Meaning Solution A Fuser Error Problem in the fuser unit Make sure CN1 and CN7 on the HVPS LVPS are properly connected Check CN1 on the HVPS LVPS for proper voltage If the voltage is correct replace the fuser Otherwise replace the HVPS LVPS Load Bypass No document loaded in the manual bypass Load print media into the manual bypass and try again LSU Error A problem in the LSU laser scanning unit Make sure all cables are properly connected to the printhead If correct replace the printhead Memory Full Collated copy is too large for memory Reduce the number of pages in the job No Cartridge Toner cartridge not installed Install the toner cartridge No Paper No paper in the paper tray If paper exists in the paper tray but this message is displayed make sure the paper empty sensor actuator is not broken or improperly installed If the actuator is working properly replace the HVPS LVPS D 2 4 Service Manual 4038 001 Display Meaning Solut
9. 5 Remove the main feed roller solenoid 4 44 Service Manual 4038 001 Manual paper feed sensor actuator removal 1 With the paper tray feed roller removed See Paper tray feed roller removal on page 4 56 for more information 2 Flex the tab with your thumb and pry up the end of the actuator Repair information 4 45 4038 001 3 Lift and remove from the printer Note Ensure the spring remains on the actuator Reinstallation note Verify the spring is in the correct orientation and flexes the actuator 4 46 Service Manual 4038 001 Modem card removal 1 With the card cage removed See Card cage removal on page 4 25 for more information 2 Disconnect the modem ribbon cable CN3 Repair information 4 47 4038 001 3 Remove two screws A 4 Using needle nose pliers squeeze the standoff to release the modem card 4 48 Service Manual 4038 001 5 Remove the modem card Repair information 4 49 4038 001 Operator panel removal 1 Remove three screws A on the underside of the operator panel 4 50 Service Manual 4038 001 3 Disconnect the operator panel cables CN1 and CN2 4 Remove the operator panel Repair information 4 51 4038 001 Paper empty sensor actuator removal 1 Remove the card cage See Card cage removal on page 4 25 for more information 2 Deflect the tab to the side of the actuator to release 4 52 Servic
10. AaBbCc AaBbCc Selecting print materials on page 1 2 for more information Ensure paper or other material is loaded correctly Ensure the guides are not too tight or too loose against the paper stack See Selecting print materials on page 1 2 for more information Diagnostic information 2 23 4038 001 Problem Possible causes Curl or wave Check paper type and quality See Cn Selecting print materials on page 1 2 A CC for more information ae Note High temperature and humidity can AaBb cause paper curl AaBbCC Turn over the stack of paper and rotate AaBbCC 180 in the tray AagbCC s D Ensure the paper is loaded properly Check the paper type and quality See Selecting print materials on page 1 2 for more information Turn over the stack of paper and rotate 180 in the tray D Clean transfer roller See Cleaning the machine on page 1 5 for more information Check for leaking toner Clean inside the printer See Cleaning the inside of the machine on page 1 6 for more information Fuser failure dirty Printed image is light with no residual image Aa Ce Aa Ce Aa Ce Aa Ce Aa Ce Toner save mode on Toner cartridge failure Transfer roller failure Bad or dirty voltage contacts HVPS failure 2 24 Service Manual 4038 001 Problem Possible causes Black or dark image Chec
11. Preventive maintenance 6 1 Parts catalog asus ae EENS STEEN Ha a aan 7 1 How te use this Pane catalog ana a u 7 1 Assembly 1 Scanner assembly 2 Assembly 2 Main assembly iussa umm a 4 Assembly 3 Frame assembly 6 NO EE Li Part number index ee ENEE NEEN uu nnm yn en l 5 4038 001 vi Service Manual Laser notices 4038 001 The following laser notice labels may be affixed to this printer as shown Laser advisory label With the middle cover removed the laser advisory label is affixed to the top of the printhead F ATTENTION ATTENZIONE PRECAUCI N PERIGO GEVAAR ADVAASEL ADVARSEL VARNING VAROI amp 3 2 CAUTION INVISIBLE LASER RADIATION WHEN THIS COVER OPEN OO NOT OPEN THIS COVER VORSICHT UNSICHTBARE LASERSTRAMLUNG WERN ABDECKUNG GE FFNET NICHT DEM STRAHL AUSSETZEN RAYONNEMENT LASER INVISIBLE EN CAS D OUVERTURE EXPOSITION DANGEREUSE AU FAISCEAU RADIAZIONE LASER INVISIBILE IN CASO OI APERTURA EVITARE L ESPOSIZIONE AL FASCIO RADIACI N LASER INVISIBLE CUANDO SE ASAE EVITAR EXPONERSE AL RAYO RADIA O LASER INVIS VEL AO ABRIR EMTE EXPOSI O DIRECTA AO FEIXE CNZICHTBARE LASERSTAALEN Bil GEOPENDE KLEP DEZE KLEP NIET OPENEN USYNUG LASERSTR LNING VED ASNING NAR SIRXERHEOSSAVDSRE ER UDE AF FUNKTION UNDGA LISAETTELSE FOR STRALKING USYNLIG LASERSTR LN NG
12. Remove four screws A A 3 Slip a flat blade screwdriver under one side then the other to release the tabs Repair information 4 19 4038 001 4 Lift off glass housing to remove 4 20 Service Manual 4038 001 5 Use a flat blade screwdriver to gently pry open the CCD module assembly housing to release the belt Repair information 4 21 4038 001 6 Pry the shaft loose on both ends and slide out 4 22 Service Manual 4038 001 7 Release the ribbon cable from slots A Repair information 4 23 4038 001 8 Disconnect the ribbon cable A from the CCD A 9 Remove the CCD assembly 4 24 Service Manual 4038 001 Card cage removal 1 Remove the left right and rear covers See Left side on page 4 12 Right side on page 4 15 and Rear cover removal on page 4 5 for more information 2 Remove two screws A at the rear of the printer A 3 Place the printer front side down on a flat surface Repair information 4 25 4038 001 4 Remove 10 screws A in card cage u m F 4 26 Service Manual 4038 001 Note Hold the card cage as you remove the last screw as the cage can fall Repair information 4 27 4038 001 5 Lift the card cage to remove 4 28 Service Manual 4038 001 6 Disconnect all cables on the system board See reinstallation note Repair information 4 29 4038 001 Reinstallation note Make not
13. rjestelm ja kirjoitin on suunniteltu siten ett k ytt j ei altistu luokan m rityksi voimakkaammalle s teilylle kirjoittimen normaalin toiminnan k ytt j n tekemien huoltotoimien tai muiden huoltotoimien yhteydess VARO Avattaessa ja suojalukitus ohitettaessa olet alttiina n kym tt m lle lasers teilylle Al katso s teeseen VARNING Osynlig laserstralning nar denna del ar ppnad och sp rren ar urkopplad Betrakta ej str len Laser notis Denna skrivare r i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J f r laserprodukter av Klass 1 andra lander uppfyller skrivaren kraven f r laserprodukter av Klass enligt kraven i IEC 60825 1 Laserprodukter i Klass anses ej halsovadliga Skrivaren har en inbyggd laser av Klass Illb 3b som bestar av en laserenhet av gallium arsenid pa 5 milliwatt som arbetar i vaglangdsomradet 770 795 nanometer Lasersystemet och skrivaren ar utformade sa att det aldrig finns risk f r att n gon person uts tts f r laserstralning ver Klass I niv vid normal anv ndning underhall som utf rs av anvandaren eller annan f reskriven serviceatgard Laser notices xiii 4038 001 Laser melding Skriveren er godkjent i USA etter kravene i DHHS 21 CFR underkapittel J for klasse 1 laserprodukter og er i andre land godkjent som et Klasse l laserprodukt i samsvar med kravene i IEC 60825 1 Klasse l laserprodukter er ikke betrakte som fa
14. 32 HVPS contact removal EE 4 33 LVPS HVPS card removal ses anne a xx mx gana 4 34 Main drive assembly removal 4 37 Main paper feed roller removal 4 39 Main feed roller solenoid removal 4 42 Manual paper feed sensor actuator removal 4 45 Nodem Cara removal san en 4 47 Operator pangl removal a a e ess mne m mem Rm mte 4 50 Paper empty sensor actuator removal 4 52 Paper feed sensor actuator removal 4 54 Paper tray feed roller removal 4 56 Paper tray pick roller assembly removal 4 57 Paper tray solenoid removal Less 4 61 PrnthGad rampbyal ccs sce desea wees ERSTE ER AE SS 4 63 Scanner assembly removal 4 64 Scanner card assembly removal 4 68 Scanner assembly cushion removal Ls 4 71 iV Service Manual 4038 001 Scanner assembly hinge removal 4 72 System board removal suma mea aa ewan cere nantes 4 73 Tiranster Diem 4 76 Locations ee EES Ha aa aaa 5 1 FON VIEW a EEN ER 5 1 EE Eege E 5 2 EP RONG sora pasta ma Ta dpi Ga EE AE SEES 5 3 OPEP DANE 439i are idas Eb eri ges 5 4 HVESCLVPS CAMA aa a desa mes 5 6 MODELS pasa pads teen ha 5 8 Operator panel Card EE 5 9 SCANNER CARO seiten 5 10 System DOI ans 5 12 ADF papar pall 2224 crga ru Da 5 14 Printer engine paper path paper jams 5 15
15. 4 12 for more information 2 Disconnect all cables from the scanner card 4 68 Service Manual 4038 001 3 Remove two screws A from the card Repair information 4 69 4038 001 4 Lift out the scanner card to remove pe 4 70 Service Manual 4038 001 Scanner assembly cushion removal Pull the scanner cushion away to release from adhesive Repair information 4 71 4038 001 Scanner assembly hinge removal 1 With the scanner document cover removed See for more information 2 Lay the scanner document cover upside down 3 Remove three screws A from the hinge 4 Tilt back through catches and lift out 4 72 Service Manual 4038 001 System board removal 1 Remove the modem card See Modem card removal on page 4 47 for more information 2 Disconnect the LVPS HVPS cable CN14 3 Remove the modem card ribbon cable CN1 Repair information 4 73 4038 001 Note See reinstallation note 4 74 Service Manual 4038 001 5 Remove the system board 6 Remove the modem card standoff from the system board Reinstallation note Reinstall the modem card standoff and ribbon cable on the new system board Repair information 4 75 4038 001 Transfer roll removal 1 Open the cartridge access cover 2 Remove the toner cartridge Note Place toner cartridge on a flat surface and cover with paper to prevent light getting to the developer Prolong
16. 7Zyr sZ i72zHnb 3b DL F eMN LTU ET CO Li HENTT0 TI5FII 3I7 DAEHT BH 5387y RORY YAEY TAI 9 TH Got YVAFREFUVI H HE OH 2 FOXTYTFFIYR H ES ICC lu ARI FATOVANVELLOL ik RCR AAC CORO RS BERNAT Chinese Laser Notice ZH EN HL ae Se EI UGE A E DHHS 21 CFR Subchapter I Xj 47 28 I 1 RIT Bt E MEHR Wu SEGA UE A FP IEC 825 ES n HE DE Ier TR VL TR ROG Ee Ek X TIED OLA SB ASH NI 3b BM Sri CES EF EE ESO EG HK WE 770 795 nm Z RIU RR RI EN LES RT EE RiR VE ME RE REU ERE AU EE ME P ARS i AR HE fh I LEEREN Laser notices XV 4038 001 Korean Laser Notice SHAS iso dlolx ASSO CHSt DHHS 21 CFR Subchapter 39 FAS Tol Ves B ztol A sagten Z2 2 Ljed E IEC 8 TAS ESS 158 old Hez elses HSUEH se alex ASSES HNE dos vis Ec BAYS 5 Holle WS ole lolc alo Xx eX 770 795 Li OE OI SCHO A SHSSteE Class ill 3b AO ME Ligo Zu deck alo x AAMT Tele AA as Soltt RA Ec BS EE HAE MYA EHAA 719 Class TES loH Br ol Alto Act Sog ASS SAO 9 Suc rio xvi Service Manual 4038 001 Safety information The safety of this product is based on testing and approvals of the original design and specific components The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk
17. C O HOLE Switch OP101 op og OP104 O cm 4 N E ZE 0 29 eo E e e e CN3 ei 5 6 Service Manual 4038 001 Function name Name on of pins Pin Signal card Fuser CN1 2 1 110 220 240 V ac 2 Neutral System board CN2 26 3 4 5 V de 7 12 V de 12 24 V de 5 6 8 9 10 Ground 11 Cooling fan CN3 3 1 24 V de Cover open C O Switch switch Manual bypass OP101 sensor Main paper feed OP103 toner cartridge present sensor Fuser exit OP102 sensor Paper tray OP104 empty Locations 5 7 4038 001 Modem card O Tap Simm C U CN3 O9 Mi CN1 3 QO US O Function name Name on of pins Pin Signal card System board CN3 14 10 5 V de 2 12 Ground 5 8 Service Manual 4038 001 Operator panel card Function name name on of pins Pin Signal card Document cover CN1 3 1 5 V de Sensor 3 Ground Scanner card CN2 6 2 5 V de 1 Ground Locations 5 9 4038 001 Scanner card O 900000000 000 000000000 ooo 0000000 90009000000 0000000 00000000000
18. Dial mode 5 6 7 8 Use the arrow keys to select the desired dial mode Press Select to save the setting Press Return to go back to TECH screen Press Menu 1 9 3 4 to exit TECH mode Error Rate mode The Error Rate setting is a level used to automatically lower the modem speed when errors occur Whenever the error rate exceeds this setting the baud rate of the modem card automatically drops to 2400 bps This setting can be set at 5 or 10 To adjust the Error Rate Ti ak Inm o Press Menu 1 9 3 4 The LCD displays TECH Press Menu and then Select Select Data Setup Select Error Rate Select the desired error rate value 596 or 1096 and press Select to save the setting Press Return to go back to TECH screen Press Menu 1 9 3 4 to exit TECH mode Diagnostic aids 3 3 4038 001 Modem Speed mode The Modem Speed setting is used to select the modem speed The possible choices are e 4 8 e 9 6 e 12 0 e 14 4 e 28 8 e 33 6 Kbps To adjust the Modem Speed 1 Press Menu 1 9 3 4 The LCD displays TECH Press Menu and then Select Select Data Setup Select Modem Speed om ROM Select the desired modem speed value and press Select to save the setting 6 Press Return to go back to TECH screen 7 Press Menu 1 9 3 4 to exit TECH mode 3 4 Service Manual 4038 001 Park CCD module mode This function parks the CCD module
19. HERD SUN a 2 21 oarvica DHOCKS copio spa disso qp dada 2 30 Diagnostic aids EENS SEENEN aan SSES SS 3 1 en le EE Ben ere EE 3 1 Clear All Memory Mode 4523 uesesumsrsugsseenivan 3 1 Clear Count mode sae xxn S Rr x EE REC EE E EE 3 2 EE Se Ee Ms e EE 3 3 Error Bate MOda ae a 3 3 Modem Speed mode 2 uii end 3 4 Park GOD module moda cn en a 3 5 Print Propsrties MOda EE 3 6 send Level Mode aus au eine 3 8 System Settings Report mode 3 8 4038 001 MACHINES EE 3 9 DRAM MEMO OS iii 3 9 Modem Eberhard 3 10 Klek oa Se Ed NEEN e 3 10 Motor Fan Solenoid Test dere A geed 3 11 Operator Panel Button test asus e ER RR ERE ER 3 12 Operator Panel test ss 2d s Ex ua doses EEN 3 13 Pnnthedd ES ua ai sea RT nai ede Ea SESS 3 14 Pint Quality Pages TES vean 3o ved mma ea 3 15 HOM Memory OS usen t andren 3 16 Scanner CCD Module and Motor test 3 17 SANGO TER sees pas as Ra RR TT 3 17 Customizing setings Jis eerbesribxesler4da dg 3 19 COMEM aaa 3 19 brc P EC RC P PT eek 3 20 NUMBER ss 3 20 Sede da 4522 niue dd epe EE 3 21 AVANCO s saos eee eed ews aces SU SX Veg EUER 3 22 Repair information 4 1 H MOVAIR quas do spa Tuae E EN Pam ede O quere ERE 4 1 COVOIS cores o park RSS AEXUG EGO XX pa XR RR neared 4 1 Automatic document feed ADF removals 4 17 CCD module assembly removal 4 19 Fanseite 4 31 Fuser Temoval rain 4
20. IEC 60825 1 Laserprodukten van klasse worden niet als ongevaarlijk aangemerkt De printer is voorzien van een laser van klasse Illb 3b dat wil zeggen een gallium arsenide laser van 5 milliwatt met een golflengte van 770 795 nanometer Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse l laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse l laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b laser der nominelt er en 5 milliwatt galliumarsenid laser som arbejder p belgelaengdeomr det 770 795 nanometer Lasersystemet og printeren er udformet s ledes at mennesker aldrig uds ttes for en laserstr ling over Klasse I niveau ved normal drift brugervedligeholdelse eller obligatoriske servicebetingelser Xii Service Manual 4038 001 Huomautus laserlaitteesta Tama kirjoitin on Yhdysvalloissa luokan 1 laserlaitteiden DHHS 21 CFR Subchapter J maarityksen mukainen ja muualla luokan laserlaitteiden IEC 60825 1 m rityksen mukainen Luokan laserlaitteiden ei katsota olevan vaarallisia kayttajalle Kirjoittimessa on sis inen luokan Illb 3b 5 milliwatin galliumarsenidilaser joka toimii aaltoalueella 770 795 nanometri Laserj
21. Return is pressed that component remains activated while another test can run concurrently Press Stop Clear to exit the Diagnostic test mode Note While the toner cartridge is removed the main paper feed toner cartridge present sensor posts an On message when the actuator is fully up or down With the cartridge installed an Off message is posted This sensor detects both paper jams and cartridge present Note There are two tests on the Lexmark X215 MFP LCD that are not used in servicing this printer Heat test HVPS test 3 18 Service Manual 4038 001 Customizing settings All the copy options content darkness number scale and advanced using the operator panel buttons can be temporarily modified Settings remain in effect until a predefined time out period is expired Note Make all of your selections before pressing Start Press Stop Clear while modifying the copy settings cancels all settings for the current job and returns them to their default status Content The content setting is used to improve copy quality Choose from the following settings Text use for documents containing mostly text Mixed use for documents with mixed text and graphics Photo use when the originals are photographs To select press Content repeatedly Each time you press Content the LED labeled with the selected mode lights up Note When you copy a document with color in the background using
22. The setting in the software Print the document with print incorrectly program is wrong Download as Bit Image in Adobe selected in the Advanced Illustrator Options window of the graphic properties Error occurs repeatedly when printing with the USB connection When the USB mode is set to FAST some users may experience poor USB communication Change the USB mode to SLOW 1 Press Menu 2 Press the scroll button 4 OI gt until MACHINE SETUP appears on the top line of the display and then press Select 3 Press the scroll button until USB appears on the bottom line of the display and press Select 4 Press the scroll button until SLOW appears on the bottom line of the display and press Select 5 To return to the Ready prompt press Stop Clear LCD does not turn on Machine is not receiving power Check that the machine is plugged into a properly grounded electrical outlet Ensure that there is power to the outlet and that the machine power switch is in the On position Go to Dead machine on page 2 32 for more information Diagnostic information 2 15 4038 001 Problem Possible cause Solution Copies are too light or too dark D If the original is light press Darkness to darken the background of the copies Ifthe original is dark press Darkness to lighten the background of the copies D Smears lines marks or spots on copies
23. bin 16 56P2418 1 Cable scanner to system 17 56P2417 1 Card asm scanner 18 56P1901 1 Drive asm main 19 56P1912 1 Cover left w speaker 20 56P1985 1 Cable main drive ground 21 56P1903 1 Cable printhead Note Whenever a part is replaced in a machine with serial number below S8374290 all three parts must be replaced at the same time Parts catalog 7 5 4038 001 Assembly 3 Frame assembly 7 6 Service Manual 4038 001 Assembly 3 Frame assembly Index P N Units Description 3 56P1963 1 LED pre transfer 2 56P1965 1 Bearing left transfer roller 3 56P1966 1 Spring transfer roll bearing 4 56P1917 1 Roller asm transfer 5 56P1967 1 Bearing right transfer roller 6 56P1964 1 Lens pre transfer LED 7 56P1979 1 Fuser complete 110 V 7 56P1980 1 Fuser complete 220 V 7 56P1990 1 Fuser complete 240 V 8 56P1968 1 Roller registration 9 56P1970 2 Spring registration roller 10 56P1969 2 Bearing registration roller 11 56P1953 2 Spring cartridge latch 12 56P1948 4 Contact high voltage 13 56P1949 1 Cover HV contact 14 56P1950 1 Latch paper tray 15 56P1951 1 Actuator cover open 16 56P1947 2 Foot rubber 17 56P1952 1 Latch right cartridge 18 56P1954 1 Latch left cartridge 19 56P1958 1 Contact transfer roll 20 56P1957 1 Actuator manual paper feed 21 56P1959 1 Roller main paper feed 22 56P1955 1 Actuator paper feed 23 56P1956 1 Actuator paper empty 24 56P1960 5 Bearing feed
24. each key button prompted by the LCD screen to verify that each button is working Note If you press a button other than the one prompted a series of beeps is audible After each key button has been pressed the LCD screen indicates that the test is complete H any of the LCD pels do not illuminate any of the LEDs do not illuminate or any of the key buttons do not work replace the operator panel Diagnostic aids 3 13 4038 001 Printhead test The Printhead test checks the following components Printhead motor e Printhead HSYNC Laser diode To enter the Printhead test kr WO N gt Press Menu 1 9 3 1 Select Diagnostic Press Menu and then select LSU test Press Select Each component is listed one at a time The first component is the printhead LSU motor To test the component press 1 The LCD screen displays Ready once the component passes the test To turn off the component test and proceed to the next component test press 2 The test can be exited at any time by pressing Return Note If a component was activated when Return is pressed that component remains activated while another test can run concurrently Press Stop Clear to exit the Diagnostic test mode 3 14 Service Manual Print Quality Pages test 4038 001 This function prints a variety of test pages used to verify print quality There are seven different test patterns Pattern 1 D
25. not feed Paperis not loaded correctly Remove paper from the tray and reload it correctly There is too much paper loaded Remove excess paper from the tray The paper is too thick Use only paper that meets specifications Remove any obstructions If the problem persists in the ADF replace the ADF pick roller separator pad assembly If the problem persists in the paper tray replace the paper tray pick roller assembly Paper keeps jamming There is too much paper loaded Remove excess paper from the tray If printing on special materials use the manual bypass An incorrect type of paper is being used Use only paper that meets specifications See Selecting print materials on page 1 2 for more information There may be debris inside the machine Open the front cover and remove the debris If the problem persists in the ADF replace the ADF pick roller separator pad assembly If the problem persists in the paper tray replace the paper tray pick roller assembly Transparencies stick together in the paper exit Use only transparencies specially designed for a laser printer Remove each transparency as it exits the machine Envelopes skew or fail to feed correctly Ensure that the manual bypass guides are against both sides of the envelopes 2 12 Service Manual Printing and copying problems 4038 001 Problem Possible cause Solution A Machi
26. of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de s curit La s curit de ce produit repose sur des tests et des agr ations portant sur sa conception d origine et sur des composants particuliers Le fabricant n assume aucune responsabilit concernant la s curit en cas d utilisation de pi ces de rechange non agr es Les consignes d entretien et de r paration de ce produit s adressent uniquement un personnel de maintenance qualifi Le d montage et l entretien de ce produit pouvant pr senter certains risques lectriques le personnel d entretien qualifi devra prendre toutes les pr cautions n cessaires ATTENTION Ce symbole indique la pr sence A d une tension dangereuse dans la partie du produit sur laquelle vous travaillez D branchez le produit avant de commencer ou faites preuve de vigilance si l ex cution de la t che exige que le produit reste sous tension Safety information xvii 4038 001 Norme di sicurezza e La sicurezza del prodotto si basa sui test e sull approvazione del progetto originale e dei componenti
27. roller 25 56P1961 1 Roller paper tray feed 26 56P1962 1 Roller asm paper tray pick 27 56P1978 1 Gear roller idler 28 56P1976 2 Coupling shaft 29 56P1977 1 Gear registration roller 30 56P1973 1 Gear asm pick roll 31 56P1972 1 Solenoid main paper feed 32 56P1971 1 Solenoid paper tray pick roll Parts catalog 7 7 4038 001 Assembly 3 cont Frame assembly 7 8 Service Manual 4038 001 Assembly 3 cont Frame assembly Index P N Units Description 33 56P1975 1 Clutch asm main paper feed NS 1339526 1 Line cord US Canada Mexico Costa Rica Guatemala Panama Puerto Rico Honduras Nicaragua El Salvador Dominican Republic NS 1339527 1 Line cord Australia New Zealand NS 1339528 1 Line cord Hong Kong Malaysia Singapore Ireland UK NS 1339529 1 Line cord Austria Belgium Czech Slav Finland France Germany Greece Hungary Iceland Italy Luxembourg Netherlands Holland Norway Poland Portugal Russia Spain Sweden Turkey Brazil HV Paraguay NS 1339531 1 Line cord Switzerland NS 1339532 1 Line cord Sri Lanka South Africa NS 1339533 1 Line cord Chile Uruguay NS 1339534 1 Line cord Denmark NS 1339544 1 Line cord Argentina NS 1339548 1 Line cord Brazil LV NS 43H5545 1 Line cord China NS 7372151 1 Packaging field relocation Paris catalog 7 9 4038 001 7 10 Service Manual Index A abbreviations 1 10 abnormal image prints 2 29 back si
28. test and proceed to the next component test press 2 The test can be exited at any time by pressing Return Note If a component was activated when Return is pressed that component remains activated while another test can run concurrently Press Stop Clear to exit the Diagnostic Test mode Diagnostic aids 3 11 4038 001 Operator Panel Button test The Operator Panel Button test checks all key buttons on the operator panel To enter the Operator Panel Button test 1 a A CO N Press Menu 1 9 3 4 The LCD screen displays TECH Press Menu and then Select Select Machine Test Select Switch Test Press the desired key button s one at a time to perform the test As a key button is pressed the LCD screen displays the name of the key button 6 Press Stop Clear twice to exit the test 7 Press Menu 1 9 3 4 to exit TECH mode 3 12 Service Manual 4038 001 Operator Panel test To perform the Operator Panel test 1 Press Menu 1 9 3 8 2 Press Select 3 4 Press any key to begin the LCD test Select LCD LED Rey Each pel of the LCD panel is illuminated starting from left to right Once all pels have been illuminated press any key All LEDs nov illuminate Press Menu to perform the LED test The light contrast LED turns oft By continuing to press any key each LED turns off When the last LED is turned off the Key Button test begins Press
29. the Mixed mode the machine automatically removes the background color If you want to include the background color in your copy load the document about 5 mm away from the edges of the scanning bed or change the darkness setting Diagnostic aids 3 19 4038 001 Darkness The darkness setting is used for an original document containing paint markings or dark images e Light works well with dark print e Normal works well with standard typed or printed documents e Dark works well with light print or faint pencil markings To adjust the darkness press Darkness repeatedly Each time you press the button the LED labeled with the selected mode lights up Number Select number of copies from 1 to 99 1 Press Number 2 Enter the number of copies to print using the numeric keypad 3 Press Select The selected number appears on the display 3 20 Service Manual Scale 4038 001 Original documents copied from the document glass can be reduced or enlarged from 25 to 400 Original documents copied from the ADF can be reduced or enlarged from 25 to 100 To scale a document to a pre defined copy size Tt 3 Press Scale The default setting appears on the bottom line of the display Press a scroll button 4 Or repeatedly until the copy size is displayed Press Select To customize the copy size 1 Press Scale Press a scroll button 4 O5 until CUSTOM 25 400 or CUSTOM 25 40095 app
30. their respective owners O 2003 2004 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense U S A P N 12G9321 4038 001 Table of contents E holless aus Mid max EMG NE dee vii Safety information uos s sa ER cisne SEGA ENG xvii PIG ACO H T xxii DEAN cese Sex ERE Ie Dien REESE SEES EE xxii General information 1 1 Machine features dis sus arundo obra ot heh d as dus 1 1 Print Materials usas aan mca RO a a 1 2 Cleaning the machine us 1 5 Cleaning the outside of the machine 1 5 Cleaning the inside of the machine 1 6 Cleaning the scan Unit sas essa sea RENE ages o e 1 8 Cleaning the photoconductor drum 1 9 Maintenance approach SSES nnnm Rx 1 9 VOS m 1 9 Abbrevialions sax sues ex da E 1 10 Diagnostic information 2 1 EE 2 1 Eitariniessage TEE 2 2 SYMON tables sat cia egw alee na sions roc ses 2 10 Papel 1880 DIODIBITIS aan 2 11 Printing and copying problems 2 13 Scanning PrODIGMS assesesmsaaemberscsierksi gr wes 2 18 FaxingiproDIelTiB eso sue durs ea ms 2 19 Pr guality elle KS og uses as regadas dea m rec
31. where the machine is located and press Select to save the setting o Press Return to go back to TECH screen 7 Press Menu 1 9 3 4 to exit TECH mode Diagnostic aids 3 1 4038 001 Clear Count mode The Clear Count mode is used to reset the various page counters cartridge counters stored in printer NVRAM To adjust Clear Counts 1 Press Menu 1 9 3 4 The LCD displays TECH a A CO D then Select Select Data Setup Select Clear Count Press Menu and then Select You are prompted to enter the password Press 1 9 3 4 and 6 The following choices are available and can be reset Total Page CNT CRU Print CNT FLT Scan CNT ADF Scan CNT Used Toner CNT Edit Toner Dot The page count printed on the current fuser Total Pages The count of cartridges used Cartridge Pages The count of pages scanned by the Flatbed Platen Pages The count of pages scanned by the ADF ADF Pages The number of cartridge changes Cartridge Replacements The lifetime page count for the printer Total Toner Count 7 Press Return to go back to TECH screen 8 Press Menu 1 9 3 4 to exit TECH mode 3 2 Service Manual 4038 001 Dial mode The Dial mode setting allows the modem card to be changed between pulse or tone dial modes To adjust Dial mode 1 Press Menu 1 9 3 4 The LCD displays TECH 2 Press Menu and then Select 3 Select Data Setup 4 Select
32. 3 T 30 protocol during the most recent sending or receiving operation This report is used to check for send and receive errors To perform the Modem Protocol log 1 a A CO I 6 Press Menu 1 9 3 4 The LCD screen displays TECH Press Menu and then Select Select Machine Test Select Report Select Protocol A Modem Protocol log page prints Press Menu 1 9 3 4 to exit TECH mode Modem test The Modem test causes the modem to send various transmit signals on the telephone line The signals are audible through the speaker To enter the Modem test 1 ON OO A OOD Press Menu 1 9 3 4 The LCD screen displays TECH Press Menu and then Select Select Machine Test Select Modem Test Select the baud rate to test Press Select to begin the test Press Return to end the test Press Stop Clear twice to exit the test Press Menu 1 9 3 4 to exit TECH mode 3 10 Service Manual 4038 001 Motor Fan Solenoid test This test checks the following components Main drive motor Paper tray pick up solenoid Cooling fan Main feed roller bypass solenoid Pre transfer LED To enter the Motor Fan Solenoid test 1 Press Menu 1 9 3 1 2 Select Diagnostic 3 Press Select for Mtr Fan Sol Each component is listed one at a time The first component is the main drive motor To test the component press 1 5 To turn off the component
33. 5 to see the region where a paper jam may occur Remove any obstructions and other paper debris Perform the Sensor test on page 3 17 to check proper operation of the sensor If the sensor works properly the problem is likely associated with the system board Make sure the fuser exit sensor isn t stuck with debris or improperly installed If the paper path and sensor actuator are clear and working properly replace the HVPS LVPS Note This sensor is a component of the HVPS LVPS Diagnostic information 2 7 4038 001 Display Meaning Solution Paper Jam 2 Paper was sensed at the main paper feed toner cartridge present sensor but not at the fuser exit sensor Goto the paper path diagram Printer engine paper path paper jams on page 5 15 to see the region where a paper jam may occur Remove any obstructions and other paper debris Perform the Sensor test on page 3 17 to check proper operation of the sensor If the sensor works properly the problem is likely associated with the system board Make sure the fuser exit sensor actuator is not broken improperly installed or stuck with paper debris If the paper path and sensor actuator are clear and working properly and the problem persists replace the HVPS LVPS Note This sensor is a component of the HVPS LVPS D D D D D Power Failure Power interruption and the ma
34. 940 56P1941 56P1947 56P1948 56P1949 56P1950 56P1951 56P1952 56P1953 56P1954 56P1955 56P1956 56P1957 56P1958 56P1959 56P1960 56P1961 56P1962 56P1963 56P1964 56P1965 56P1966 56P1967 56P1968 56P1969 56P1970 56P1971 56P1972 56P1973 56P1975 56P1976 56P1977 56P1978 56P1979 Hinge document cover 7 3 Panel asm operator 7 3 Overlay menu select return 7 3 Overlay Mall asas Data en ha ara eae 7 3 Module asm CCD rer r s tes pos ada educate 7 3 Cable CCD ex vetet Seat Ee tra 7 3 Foot rubber 7 7 Contact high voltage 7 7 Cover HV contact 7 7 Latch paper tray 7 7 Actuator cover open 7 7 Latch right cartridge 7 7 Spring cartridge latch 7 7 Latch left cartridge 7 7 Actuator paper feed 7 7 Actuator paper empty 7 7 Actuator manual paper feed 7 7 Contact transfer roll 7 7 Roller main paper feed 7 7 Bearing feed roller 7 7 Roller paper tray feed 7 7 Roller asm paper tray pick 7 7 LED pre transfer 7 7 Lens pre transfer LED
35. Ger sep ASS dese zit 59 AAA ez e rg HS AA PSYC Els dit ms Oo ee el reet APA El H oj ae H MARIE AIS ot A a AL Ct 1 o L A L E oz T HH e sseiwWe urjev ss9 39 7 I3 588 t l9 YS RE UE sign ABUT 2 489 are 9 8 4 x ueq Aquas sepes spo TL e KC MEET Me Ke 9 5 4 ol L Et AJAMO Eq TE EE Tia H 3 E B oH A q By etl E FB 189 FA XX Service Manual 4038 001 Rete ASF d I ELE YE A BU ARS XE P m HET UA Zi RATE ASE W AEF RA VENTA EH RETE BE POSTE ZEHNTE AF d FO fg te RE RSS A ETS HIR AE Aeren In CURA DLT OEM EE NL CIS AIR RME BET We HRI SE EEN ge mem alt Om DEAE TPR AND PCR tfi LEE UE DL Be RAAP GUERRA EST AND Safety information xxi 4038 001 Preface This manual contains maintenance procedures for service personnel It is divided into the following chapters 1 General information contains a general description of the printer and the maintenance approach used to repair it Special tools and test equipment are listed as well as general environmental and safety instructions 2 Diagnostic information contains an error indicator table symptom tables and service checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or re
36. NAR DEKSEL APRES STIR IKKE INN 1 STRALEN URNGA EKSPONEAING FOR STR LEN OSYNUG LASEASTRALNING NAS DENHA DEL AR GPPEN COM SPARGEN AR URKOPPLAD BETRAKTA EJ STR LEN STRALEN AR FARLIG ANATTRESSA JA SUQUALUKITUS CHITETTAESSA CEET ALTEIINA NAKYIMATTOMALLE LASER S TEILYLLE ALA KATSO SATEESEEN FREUE 25 1160357673 533505 6 GAS WY Mola Le SIS KE JC4910909A03 Laser notices vii 4038 001 Class 1 Laser Statement label The Class 1 laser label is located on the rear of the machine Example im m mmm a aerem EE San d s viii Service Manual 4038 001 Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1 laser products and elsewhere is certified as a Class laser product conforming to the requirements of IEC 60825 1 Class laser products are not considered to be hazardous The printer contains internally a Class Illb 3b laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of 770 795 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class level during normal operation user maintenance or prescribed service condition Laser Der Drucker erf llt gem amtlicher Best tigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J f r Laser
37. Paper and speciality media guidelines When selecting or loading paper envelopes transparencies or other specialty media keep these guidelines in mind Attempting to print on damp curled wrinkled or torn paper can cause paper jams and poor print quality Use only high quality copier grade paper Avoid paper with embossed lettering perforations or texture that is too smooth or too rough Store paper in its ream wrapper until ready to use Place cartons on pallets or shelves not on the floor Do not place heavy objects on top of the paper whether it is packaged or loose Keep it away from moisture or other conditions that could cause it to wrinkle or curl During storage you should use moisture proof wrap such as a plastic container or bag to prevent dust and moisture from contaminating your paper Always use paper and other materials that conform with those listed in Selecting print materials on page 1 2 Use only well constructed envelopes with sharp well creased folds Do not use envelopes with clasps and snaps Do not use envelopes with windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes General information 1 3 4038 001 Load specialty media one sheet at a time Use only materials recommended for use with laser printers To prevent specialty media such as transparencies and label sheets from sticking together remove each s
38. Windows 2000 and Windows XP General information 1 1 4038 001 Print materials Always use print materials that meet the guidelines for use with this machine Using print materials not recommended may cause paper jams or print quality problems Selecting print materials Input source capacity Size mm in Bypass Paper tray feeder Plain paper Yes 250 Yes 1 Letter 215 9 x 279 8 5 x 11 A4 210 x 297 8 27 x 11 69 Folio 215 9 x 330 2 8 5 x 13 Legal 215 9 x 355 6 8 5 x 14 Executive 184 2 x 266 7 7 25 x 10 5 B5 182 x 257 7 2 x 10 A5 148 x 210 5 83 x 8 27 No 0 Yes 1 A6 105 x 148 4 13 x 5 88 Envelopes No 0 Yes 1 No 9 98 4 x 225 4 3 88 x 8 88 No 10 104 8 x 241 3 4 12 x 9 5 DL 110 x 220 4 33 x 8 66 C5 162 x 229 6 38 x 9 02 C6 114 x 162 4 49 x 6 38 B5 176 x 250 6 93 x 9 84 No 7 3 4 98 4 x 190 4 3 88 x 5 83 Labels No 0 Yes 1 Letter 215 9 x 279 8 5 x 11 A4 210 x 297 8 27 x 11 69 Transparency films No 0 Yes 1 Letter 215 9 x 279 8 5 x 11 A4 210 x 297 8 27 x 11 69 1 2 Service Manual 4038 001 Size mm in Input source capacity Bypass Paper tray feeder Card stocks No 0 Yes 1 A6 card 105 x 148 4 13 x 5 88 Post Card 101 6 x 152 4 4 x 6 Hagaki 100 x 148 3 94 x 5 83 1 Maximum capacity may be reduced depending on paper thickness 2 Media must be fed one sheet at a time through manual bypass
39. ann Ziehen Sie vor den Arbeiten am Ger t den Netzstecker des Ger ts bzw arbeiten Sie mit gro er Vorsicht wenn das Produkt f r die Ausf hrung der Arbeiten an den Strom angeschlossen sein mu xvili Service Manual 4038 001 Pautas de Seguridad La seguridad de este producto se basa en pruebas y aprobaciones del dise o original y componentes especificos El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas La informaci n sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga el ctrica y de da os personales durante el desmontaje y la reparaci n de la m quina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCI N este s mbolo indica que el voltaje A de la parte del equipo con la que est trabajando es peligroso Antes de empezar desenchufe el equipo o tenga cuidado si para trabajar con l debe conectarlo Informa es de Seguran a A seguran a deste produto baseia se em testes e aprova es do modelo original e de componentes espec ficos O fabricante n o respons vel pela segunran a no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Risco de choque
40. ateur ou de r vision l exposition des rayonnements laser sup rieurs des rayonnements de Classe Avvertenze sui prodotti laser Questa stampante certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 1 prodotti laser di classe non sono considerati pericolosi La stampante contiene al suo interno un laser di classe IIIb 3b all arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d onda compresa tra 770 e 795 nanometri Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante durante il normale funzionamento le operazioni di servizio o quelle di assistenza tecnica non ricevano radiazioni laser superiori al livello della classe 1 X Service Manual 4038 001 Avisos sobre el l ser Se certifica que en los EE UU esta impresora cumple los requisitos para los productos l ser de Clase 1 establecidos en el subcapitulo J de la norma CFR 21 del DHHS Departamento de Sanidad y Servicios y en los dem s pa ses re ne todas las condiciones expuestas en la norma IEC 60825 1 para productos l ser de Clase I 1 Los productos l ser de Clase no se consideran peligrosos La impresora contiene en su interior un l ser de Clase IIIb 3b de arseniuro de galio de funci
41. chine s memory is not saved Restart the print job 2 8 Service Manual 4038 001 Display Meaning Solution Time Date prompt Prompt appears when the machine is powered on Use the numeric keypad to enter the two digit month and day and the four digit year For example 01 23 2008 Enter the current time The default clock setting is 12 hour Press the asterisk to select AM or PM and then press Select Note If the machine is unplugged for longer than 15 minutes or turned off for longer than an hour when the power is turned back on the machine prompts you to reset the correct date and time Toner Empty Toner cartridge has run out Install a new toner cartridge Toner Low Toner is nearly empty Remove the toner cartridge and gently shake it This temporarily reestablishes printing Diagnostic information 2 9 4038 001 Symptom table Symptom Reference Paper feed problems See Paper feed problems on page 2 11 Printing and copying problems Scanning problems See Printing and copying problems on page 2 13 See Scanning problems on page 2 18 Faxing problems See Faxing problems on page 2 19 Print quality problems See Print quality checks on page 2 21 Dead machine no power See Dead machine on page 2 32 Fan noisy or not working See Coo
42. current Volts direct current 1 10 Service Manual 4038 001 2 Diagnostic information Start CAUTION NEVER manually actuate or disable the top cover interlock switch and the printhead shutter actuator at the same time To perform some of the service checks and tests such as troubleshooting paper feed problems you need to actuate the top cover interlock switch with the covers opened or removed and power applied to the machine It is important for personal safety that you DO NOT FOR ANY REASON disable the printhead shutter actuator when power is on Remove power from the printer before you connect or disconnect any cable or electronic board or assembly for personal safety and to prevent damage to the printer Use the error message table and symptom table in this chapter to determine the corrective action necessary to repair a malfunctioning printer The LCD on the operator panel can indicate an error message See the Error message table on page 2 2 to determine the meaning of the message and what corrective action to take If the printer does not have an error message go to the Symptom table on page 2 10 Locate the symptom and take appropriate action to correct the problem Diagnostic information 2 1 4038 001 Error message table Clearing display messages Display Bypass Jam Meaning Paper was sensed at the manual bypass sensor but not at the main paper feed toner cartridge pr
43. d Locations 5 13 4038 001 Function name Name on of pins Pin Signal card Not used CN13 Modem card CN14 14 10 5 V de 2 12 Ground ADF paper path Pickup roller Document sensor Exit roller ADF Idle roller ADF roller Registration sensor Scan sensor Feed roller White sheet CCD Module 5 14 Service Manual 4038 001 Printer engine paper path paper jams Main paper feed toner cartridge present sensor Bypass jam Paper jam 1 Fuser exit sensor Empty sensor Manual bypass sensor Paper jam 2 Paper jam 0 Locations 5 15 4038 001 5 16 Service Manual 4038 001 6 Preventive maintenance The Lexmark X215 MFP does not require preventive maintenance Preventive maintenance 6 1 4038 001 6 2 Service Manual 4038 001 7 Parts catalog How to use this parts catalog e SIMILAR ASSEMBLIES If two assemblies contain a majority of identical parts they are shown on the same list Common parts are shown by one index number Parts peculiar to one orthe other of the assemblies are listed separately and identified by description e NS Not Shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration e PP Parts Packet in the Description column indicates the part is contained in a parts packet
44. de contamination 2 29 black spots 2 29 horizontal shock lines 2 29 white or black spots voids 2 29 Adobe Illustrator illustrations print incorrectly 2 15 C card stocks 1 2 cleaning the machine 1 5 inside 1 6 outside 1 5 photoconductor drum 1 9 scan unit 1 8 clear all memory 3 1 clear count mode 3 2 configuration modes 3 1 clear all memory 3 1 clear count mode 3 2 dial mode 3 3 error rate 3 3 modem speed 3 4 park CCD module 3 5 print properties 3 6 send level 3 8 system settings report 3 8 contrast for copying 3 20 customizing settings 3 19 advanced 3 22 content 3 19 darkness 3 20 number 3 20 scale 3 21 D dial mode 3 3 DRAM memory test 3 9 drum 4038 001 clean 1 9 E envelopes 1 2 error message 2 2 bypass jam 2 2 door open 2 3 fuser error 2 4 jam 2 3 load bypass 2 4 LSU error 2 4 memory full 2 4 no cartridge 2 4 no paper 2 4 open heat error 2 5 overheat 2 5 paper jam 2 6 paper jam 1 2 7 paper jam 2 2 8 power failure 2 8 time date prompt 2 9 toner empty 2 9 toner low 2 9 error rate 3 3 F faxing problems 2 19 s in memory dial incorrectly 2 19 blank areas at bottom of page 2 20 buttons not working 2 19 docs not stored in memory 2 20 document does not feed 2 19 does not send 2 19 fax received with poor quality 2 20 incoming fax blank spaces 2 20 incoming fax stretched words 2 20 lines on documents sent 2 20 no dial tones 2 19 no display 2 19 not connected to another fax 2 20 not receiv
45. e Manual 4038 001 3 Remove the paper empty sensor actuator M Repair information 4 53 4038 001 Paper feed sensor actuator removal 1 Remove the paper tray pick roller assembly and paper empty sensor actuator See Paper tray pick roller assembly removal on page 4 57 and Paper empty sensor actuator removal on page 4 52 for more information 2 Deflect the right side of the actuator to release 4 54 Service Manual 4038 001 8 Lift and remove the paper feed sensor actuator Repair information 4 55 4038 001 Paper tray feed roller removal 1 Remove the paper tray pick roller See Paper tray pick roller assembly removal on page 4 57 for more information 2 Pull down to release from bushings A 3 Remove the paper tray feed roller 4 56 Service Manual 4038 001 Paper tray pick roller assembly removal 1 Remove the main drive assembly See Main drive assembly removal on page 4 37 for more information 2 Remove the paper tray 3 Remove the three screws A securing the gear plate and remove the plate Repair information 4 57 4038 001 4 Remove the pick roller gear 5 With the card cage removed See Card cage removal on page 4 25 for more information 4 58 Service Manual 4038 001 6 With a flat blade screwdriver lift the tab A on the right bushing Repair information 4 59 4038 001 7 While holding the tab up push the pick
46. e of the cable locations A for the cartridge fuse CNA and main paper feed cable CN6 as these pin connectors can be interchanged This reversal could cause the printer to malfunction 4 30 Service Manual 4038 001 Fan removal 1 Remove the right side cover See Right side on page 4 15 for more information 2 Disconnect the fan cable from the LVPS HVPS 8 Pull the fan straight out to remove Repair information 4 31 4038 001 Fuser removal 1 Remove the card cage See Card cage removal on page 4 25 for more information 2 Remove four screws A 4 E 7 1 n Fri mm F die el Afen AR i 4 4 32 Service Manual 4038 001 HVPS contact removal 1 Remove the right side cover See Right side on page 4 15 for more information 2 Remove the screw in the cover to the HVPS contacts 3 Remove the cover 4 Using needle nose pliers remove the HVPS contact s Repair information 4 33 4038 001 LVPS HVPS card removal 1 Remove the card cage See Card cage removal on page 4 25 for more information 2 Disconnect the cable CN2 on the LVPS HVPS card 4 34 Service Manual 4038 001 3 Remove seven screws A A Note The bracket securing the LVPS HVPS card must be removed to reveal the last screw holding the LVPS HVPS card Repair information 4 35 4038 001 4 Remove the LVPS HVPS card 4 36 Service Manual 4038 001 Main drive assemb
47. ears on the bottom line of the display 3 Press Select 4 Enter the size using the numeric keypad 5 Press Select The selected number appears on the display Diagnostic aids 3 21 4038 001 Advanced The advanced option copies images onto a page in a variety of layouts The advanced settings available when a document is loaded in the ADF include Off turns off the advanced copy features Collation controls the sequence in which multiple page documents are printed 2 Up prints two copied documents on a single page 4 Up prints four copied documents on a single page The advanced settings available when a document is loaded in the scanner bed include Off turns off the advanced copy features Auto Fit automatically reduces or enlarges the original image so the resulting copy fits on the paper 2 Side prints two copied documents on a single page When using the scanner bed the 2 Side feature is especially useful when copying both sides of an original document Note Auto Fit and 2 Side can be selected only when the paper size is letter legal or A4 To select the advanced setting 1 2 Press Advanced repeatedly until the desired setting appears Press Select 3 22 Service Manual 4038 001 4 Repair information CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you be
48. ect 4 Press Start to begin the test During this test the CCD module moves continuously from side to side If the CCD does not move smoothly or not at all check that the belt is properly installed between the motor pulley and CCD module Ensure the CCD module is installed correctly lf the CCD module strikes the left side of the scanner the CCD module is not sensing its home position This can be caused by a faulty CCD module cable or the home position sensor which is part of the CCD module assembly 5 Press Stop at any time to stop the test Sensor test The Sensor test checks the following components Main paper feed toner cartridge present sensor e Fuser exit sensor Toner cartridge access cover open sensor e Paper tray empty sensor e Manual bypass sensor Diagnostic aids 3 17 4038 001 To enter the Sensor test a A Go N 8 Press Menu 1 9 3 1 Select Diagnostic Press Menu and then select Sensor Test Press Select Each sensor is tested one at a time The first sensor checked is the main paper feed toner cartridge present Manually actuate the sensor flag while pressing 1 on the operator panel The LCD screen briefly posts On or Off depending on the position of the sensor actuator when 1 is pressed Press 2 to move to the next sensor to be tested The test can be exited at any time by pressing Return Note If a component was activated when
49. ed exposure of light to the green PC drum can damage the cartridge 3 Pry up the transfer roll A on the right end 4 76 Service Manual 4038 001 4 Using a pair of needle nose pliers grab the right end of the shaft and move to the right LT ee ps si EE VES SC ch Fa Note Touching the roller may cause print quality problems 5 Once the left side of the transfer roll is released still holding with pliers remove from the printer Repair information 4 77 4038 001 4 78 Service Manual 4038 001 5 Locations Front view Automatic Document Document guide feeder ADF ADF release Document input tray Operator panel Scanning bed Document output tray Front output tray Document cover Front cover Paper tray Manual Paper output bypass extension Locations 5 1 4038 001 Rear view Telephone line connector USB connector AC power p Parallel connector cord connector 5 2 Service Manual EP rollers 4038 001 OPC drum Charge roller Supply roller Developing roller Transfer roller Heat roller NII AJ ND Pressure roller Locations 5 3 4038 001 Operator panel VOVO 000 0000 EN 3 AL Fax Darkness 5 4 Service Manual 4038 001 C Content Selects the o
50. ed automatically 2 19 not working 2 19 Index 1 4038 001 L labels 1 2 Laser notices 1 vii class 1 label 1 viii laser notices advisory label locations 5 1 ADF paper path 5 14 cross section of machine 5 3 engine paper path paper jams 5 15 front view 5 1 HVPS LVPS card 5 6 modem card 5 8 operator panel 5 4 operator panel card 5 9 rear view 5 2 scanner card 5 10 system board 5 12 machine tests 3 9 DRAM memory 3 9 modem 3 10 modem protocol log 3 10 motor fan solenoid 3 11 operator panel button 3 12 operator panel test 3 13 print quality pages 3 15 printhead test 3 14 ROM memory 3 16 scanner CCD and motor sensor 3 17 maintenance approach 1 9 modem protocol log test 3 10 modem speed 3 4 modem test 3 10 motor fan solenoid test 3 11 O operator panel button test 3 12 operator panel test 3 13 P paper feed problems 2 11 blank copies 2 16 1 vii 3 17 Index 2 Service Manual copies too dark 2 16 copies too light 2 16 copy image skewed 2 16 envelopes skew 2 12 frequent jams 2 17 half of page is blank 2 14 illustrations print incorrectly 2 15 image rubs off easily 2 16 LCD does not turn on 2 15 low copies from cartridge 2 17 machine does not print 2 13 marks spots on copies 2 16 multiple sheets do notfeed 2 11 paper does not feed 2 12 paper keeps jamming 2 12 paper skews or buckles 2 11 paper sticks together 2 11 print job slow 2 14 repeated error with USB 2 15 smears lines on copies 2 16
51. embly 4 37 main feed roller solenoid 4 42 main paper feed roller 4 39 manual paper feed sensor 4 45 modem card 4 47 operator panel 4 50 4038 001 paper empty sensor actuator 4 52 paper feed sensor actuator 4 54 paper tray feed roller 4 56 paper tray pick roller asm 4 57 paper tray solenoid 4 61 printhead 4 63 scanner assembly 4 64 scanner assembly cushion 4 71 scanner assembly hinge 4 72 scanner card assembly 4 68 system board 4 73 transfer roll 4 76 ROM memory test 3 16 S safety information xvii scan unit cleaning 1 8 scanner CCD module motor test 3 17 scanning problems 2 18 does not work 2 18 very slow 2 18 sensor test 3 17 service checks 2 30 cooling fan 2 30 dead machine 2 32 document cover open switch 2 31 main drive motor 2 31 oper panel scanner cardasm 2 33 T tools 1 9 transparency films 1 2 U USB connection error occurs repeatedly 2 15 Index 3 4038 001 Index 4 Service Manual 4038 001 Part number index P N Description Page 1339526 Line cord 7 9 1339527 Line cord 7 9 1339528 Line cord 7 9 1339529 Line cord 7 9 1339531 Line cord 7 9 1339532 Line cord 7 9 1339533 LING cord AH eege LAND RAR A NU DT 7 9 1339534 Line cord 7 9 1339544 Line cord
52. eplace the system board Blank page prints One or several blank pages print When printer is powered on several blank pages print Bad or dirty high voltage contacts Pick roller solenoid failure System board failure 2 28 Service Manual If an abnormal image prints periodically check the following parts 4038 001 o Related Type of No KEE SE printer abnormal Replace p components image marks 1 75 5mm OPC drum White or black Toner cartridge spots voids 2 37 7 mm Charge roller Black spots Toner cartridge 3 37 0 mm Supply roller Horizontal shock Toner cartridge lines 4 35 2 mm Developer Horizontal shock Toner cartridge roller lines 5 45 3 mm Transfer roller Back side Transfer roller contamination 6 64 1 mm Hotroll White or black Fuser spots voids 7 75 5 mm Back up roller Back side Fuser contamination Diagnostic information 2 29 4038 001 Service checks Cooling fan FRU Action e Perform the Motor Fan Solenoid test on page 3 11 to see if the fan turns on If the fan turns on the problem is likely associated with the system Cooling fan poma LVPS HVPS If the fan does not turn on make sure the cooling fan cable is properly seated in CN3 on the LVPS HVPS Disconnect the fan and check CN3 for 24 V de If the voltage is present replace the cooling
53. escription Graphics image quality Graphics image quality Horizontal lines White page Dot array fine Dot array coarse NIOJ oO AJ ND Vertical lines To perform the Print Quality Pages test 1 Press Menu 1 9 3 4 The LCD screen displays TECH a fF Inm Press Menu and then Select Select Machine Test Select Pattern Test Select the pattern to print or select All to print all test patterns Select the number of pages to be printed per test at the print no prompt 6 Press Menu 1 9 3 4 to exit TECH mode Diagnostic aids 3 15 4038 001 ROM Memory test The ROM Memory test checks the ROM memory in the printer To enter the ROM Memory test 1 Press Menu 1 9 3 4 The LCD screen displays TECH 2 Press Menu and then Select 3 Select Machine Test 4 Select ROM Test The test runs automatically If the test passes the flash and engine code levels are displayed on the LCD screen If the test fails replace the system board 5 Press Return to exit the test 6 Press Menu 1 9 3 4 to exit TECH mode 3 16 Service Manual 4038 001 Scanner CCD Module and Motor test This test is used to check for proper movement of the CCD module from one side of the flatbed scanner to the other To perform the scanner CCD tests 1 Press Menu 1 9 3 8 2 Press the right arrow key to select scanner 3 Press Sel
54. esent sensor D D D D D Solution Load paper in the manual bypass or remove the jam from the manual bypass Make sure the main paper feed toner cartridge present sensor actuator is not broken improperly installed or stuck with paper debris Perform the Sensor test on page 3 17 to check proper operation of the sensor If the sensor works properly the problem is likely associated with the system board If the paper path and sensor actuator are clear and working properly and the problem persists replace the HVPS LVPS Note This sensor is a component of the HVPS LVPS 2 2 Service Manual 4038 001 Display Meaning Solution Document Jam Paper was sensed at the ADF registration sensor but not at the ADF scan sensor Make sure the ADF scan sensor actuator is not broken improperly installed or stuck with paper debris lfthe paper path and sensor actuator are clear and working properly replace the scanner assembly Door Open Front or rear cover is not securely latched Close the front toner cartridge access cover until it locks If the message does not clear perform the Sensor test on page 3 17 to check proper operation of the switch If the switch works properly the problem is likely associated with the system board If the switch does not work in the test make sure the cover open actuator is working properly
55. fan If the voltage is not present replace the LVPS HVPS System board 2 30 Service Manual 4038 001 Main drive motor FRU Action Perform the Motor Fan Solenoid test on page 3 11 to A see if the main drive motor turns on If the motor works but is noisy Main drive motor replace the main drive assembly system board f the motor works correctly in this LVPS HVPS test but not during normal printing the problem may be associated with a faulty system board If the motor does not work at all during this test make sure the motor cable is properly connected If connections are correct and the problem persists replace the main drive assembly If the problem persists replace the LVPS HVPS Document cover open switch FRU Action Document cover First make sure the document switch cover open switch cable is operator panel properly seated in CN1 on the operator panel Disconnect the cable from CN1 on the operator panel and check CN1 for 5 V de f the voltage is present the document cover switch is faulty f the voltage is not present replace the operator panel Diagnostic information 2 31 4038 001 Dead machine FRU Line voltage Action Check the AC line voltage to make sure it is correct LVPS HVPS to system Ensure the cable connecting the board cable LVPS HVPS to the system board is
56. ged 1 4 Service Manual 4038 001 Cleaning the machine To maintain print quality follow these cleaning procedures each time the toner cartridge is replaced or if print quality problems occur e Do not put water directly onto any part of the machine e Do not use ammonia based cleaners or volatile solvents such as thinner on the printer While cleaning the inside of the machine be careful not to touch the transfer roller located under the toner cartridge Oil from your fingers can affect print quality Cleaning the outside of the machine Wipe the outside surface of the machine with a soft clean lint free cloth If you dampen the cloth slightly with water be careful not to let any water drip onto or inside the machine General information 1 5 4038 001 Cleaning the inside of the machine During the printing process paper toner and dust particles can accumulate inside the machine This buildup can cause print quality problems such as toner specks or smearing 1 Turn the machine off unplug the power cord and then wait for the machine to cool down 2 Open the front cover and remove the toner cartridge CAUTION Do nottouch the photoconductor drum located on the bottom of the toner cartridge 3 Place the toner cartridge on a clean dry surface 1 6 Service Manual 4038 001 4 With a dry lint free cloth wipe away any dust and spilled toner from the toner cartridge area and the toner cartridge cav
57. gin or use caution if the product must receive power in order to perform the task Removals Covers Cartridge access cover removal 1 Remove the paper tray 2 Open the access cover Repair information 4 1 4038 001 3 Press in on one side of the access cover to release it 4 Release the other side of the access cover and remove 4 2 Service Manual 4038 001 Middle cover removal 1 Remove the scanner and scanner card assembly See and for more information 2 Slip the cables out of the middle cover A scanner to system board Repair information 4 3 4038 001 4 From the front of the printer pull both the middle cover legs away from the printer to release tabs Lag 5 Lift up to remove the middle cover 4 4 Service Manual 4038 001 Rear cover removal 1 Remove four screws A Repair information 4 5 4038 001 2 Pull the rear cover to remove 4 6 Service Manual 4038 001 Scanner assembly document cover removal 1 Remove the left side cover See Left side on page 4 12 for more information 2 Remove the ground screw on the drive assembly See Scanner assembly removal on page 4 64 for more information 3 Disconnect the scanner assembly cable A CN3 Repair information 4 7 4038 001 4 Un thread the cable A from the scanner document cover 4 8 Service Manual 4038 001 5 Open the document cover Repair informat
58. he photoconductor drum has been cleaned several times and the problem is still unresolved install a new toner cartridge Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit FRU or part Use the error messages and diagnostic aids to determine the printer problem and repair the failure After you complete the repair perform tests as needed to verify the repair Tools The removal and adjustment procedures require the following tools and equipment e Analog or digital multimeter Pliers diagonal and needle nose e Screwdrivers 1 and 2 Phillips Cotton swab When you make voltage readings always use frame ground unless another ground is specified General information 1 9 4038 001 Abbreviations ADF BPS CCD CCITT dB DPI DRAM EP ESD FRU HSYNC HVPS Kbps LCD LED LSU LVPS OPC PC PTL RH ROM USB V ac V dc Automatic document feed Bits per second Charge coupled device International consultative committee on telephone and telegraphy Decibel Dots per inch Dynamic random access memory Electrophotographic process Electrostatic discharge Field replaceable unit High voltage power supply Kilobits per second Liquid crystal display Light emitting diode Laser scan unit Low voltage power supply Optical photoconductor drum Photoconductor Pre transfer LED Relative humidity Read only memory Universal serial bus Volts alternating
59. heet from the output tray as it is printed Place transparencies on a flat surface after removing them from the machine Do notleave transparencies in the paper tray for long periods of time Dust and dirt may accumulate on the film resulting in spotty printing To avoid smudging caused by fingerprints handle transparencies and coated paper carefully To avoid fading do not expose the printed transparencies to prolonged sunlight e Store unused materials at temperatures between 59 F and 86 F 159 C to 30 C The relative humidity should be between 1096 and 7096 The laser printing process heats paper to high temperatures of 180 C 356 F Use only paper able to withstand these temperatures without discoloring bleeding or releasing hazardous emissions Check with the manufacturer or vendor to determine whether the paper chosen is acceptable for laser printers Verify that label adhesive materials can tolerate a fusing temperature of 180 C 356 F for 0 1 second Make sure there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also damage machine components Do not load a sheet of labels through the machine more than once The adhesive backing is designed for only one pass through the machine Note Do not use labels that are separating from the backing sheet or are wrinkled bubbled or dama
60. in the middle of the flatbed to prevent damage to the CCD module during shipping Perform this function whenever the printer is to be shipped To park the CCD module de Press Menu 1 9 3 4 The LCD screen displays TECH 2 Press Menu and then Select 3 Select Machine Test 4 Select Move CCD The CCD module parks in the shipping position At this point the printer can be powered off and packaged for shipping Note Once the power is turned back on the CCD module returns to a normal position To return the CCD module without powering off the machine lift the document cover and then lower document cover Diagnostic aids 3 5 4038 001 Print Properties mode Settings to adjust for a print job include Orientation the direction information is printed on a page 2 UP or 4 UP multiple pages printed on one sheet Scale the size information is printed on a page Fit to Page used to fit a document to a selected paper size Watermark text printed over an existing document Overlay specific text or images printed on multiple documents such as the text or images that make up a letterhead Odd Even pages and Manual feed used to print on both sides of the paper Access Print Properties using the program or the Printers folder Note Accessing Print Properties from the program any settings changed are in effect only while using the current program Accessing Print Properties from the P
61. ion The printer senses that Make sure the the thermistor isn t thermistor is properly connected or faulty connected to CN7 on A the HVPS LVPS If the problem persists replace the Open Heat Error fuser The fuser unit has Replace the fuser p overheated Overheat Diagnostic information 2 5 4038 001 Display Meaning Solution Paper Jam 0 Paper was sensed at the paper tray empty sensor but not at the manual bypass Goto the paper path diagram Printer engine paper path paper jams on page 5 15 to see the region where a paper jam may occur Remove any obstructions and other paper debris Make sure the manual bypass sensor actuator is not broken improperly installed or stuck with paper debris Perform the Sensor test on page 3 17 to check proper operation of the sensor If the sensor works properly the problem is likely associated with the system board If the paper path and sensor actuator are clear and working properly and the problem persists replace the HVPS LVPS Note This sensor is a component of the HVPS LVPS D D D D D 2 6 Service Manual 4038 001 Display Meaning Solution Paper Jam 1 The fuser exit sensor sensed the leading edge of the page but never sensed the trailing edge Go to the paper path diagram Printer engine paper path paper jams on page 5 1
62. ion 4 9 4038 001 6 Lift the document cover until the hinges catch A 4 10 Service Manual 4038 001 7 Tilt back and lift off the scanner document cover Repair information 4 11 4038 001 Side cover removals A Left side 1 Remove the rear cover See Rear cover removal on page 4 5 for more information 2 Disconnect the speaker cable A 4 12 Service Manual 4038 001 3 Slide the cover toward the rear of the printer to release p Repair information 4 13 4038 001 4 Tilt away from printer 5 Lift to remove the left side cover 4 14 Service Manual 4038 001 Right side 1 Remove the rear cover See Rear cover removal on page 4 5 for more information 2 Slide the cover toward the rear of the printer to release Repair information 4 15 4038 001 8 Tilt away from printer 4 Lift to remove the right side cover 4 16 Service Manual 4038 001 Automatic document feed ADF removals ADF Pick roller 1 Open ADF access cover 2 Rotate the pick roller bearing A to release from the ADF housing Repair information 4 17 4038 001 3 Lift the pick roller and slide out ADF Pad 1 Remove the ADF pick roller See for more information 2 Grab both sides of the ADF pad and lift 4 18 Service Manual 4038 001 CCD module assembly removal 1 Remove the scanner assembly and operator panel See and for more information 2
63. ity Warning To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary e Do not touch the black transfer roller 5 Reinsert the toner cartridge and close the cover 6 Plug in the power cord and turn the machine on General information 1 7 4038 001 Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Open the document cover 3 Wipe the surfaces of the document glass and ADF until they are clean and dry 4 Wipe the underside of the white document cover and white sheet until it is clean and dry 5 Close the document cover 1 8 Service Manual 4038 001 Cleaning the photoconductor drum If there are streaks or spots on your print the photoconductor drum may require cleaning The operator panel menu includes a Clean Drum option that may help to improve the print quality To clean the photoconductor drum 1 Make sure paper is loaded 2 Press Menu until MACHINE SETUP appears on the top line of the display and then press Select 3 Press the scroll button OF until CLEAN DRUM appears on the bottom line of the display and then press Select The machine prints out a cleaning page Toner particles on the photoconductor surface are affixed to the paper If the problem persists repeat these steps If t
64. k that toner cartridge is installed properly Toner cartridge failure Bad or dirty high voltage contacts e HVPS failure Loose toner AaBb c AaBbCc AaSbCc A Cc Aa Clean the inside of the printer See Cleaning the inside of the machine on page 1 6 for more information Check paper type and quality See Selecting print materials on page 1 2 for more information Toner cartridge failure Check that correct media type is selected Fuser failure Character voids White areas within the parts of characters that should be solid black If transparencies are used try another type of transparency Check that the printing is on the correct surface Remove the paper and turn over in tray Check that paper meets paper specifications See Selecting print materials on page 1 2 for more information Print density is uneven from left to right bCc bCc bCc bCc bCc Toner cartridge failure Improper transfer roller installation Transfer roller failure Diagnostic information 2 25 4038 001 Problem Possible causes Background appears in print area Gray background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Check for recommended paper weight recycled or poor quality paper See Selecting print materials on page 1 2 for more information Check machine environment Toner car
65. ling fan on page 2 30 Main motor noisy or does not move See Main drive motor on page 2 31 2 10 Service Manual Paper feed problems 4038 001 Symptom Possible cause and solution Paper jam Clear the paper jam Paper sticks together D Ensure that there is not too much paper in the paper tray Depending on the thickness of your paper the paper tray can hold up to 250 sheets of paper Make sure the correct type of paper is used See Selecting print materials on page 1 2 for more information Remove paper from the paper tray and flex or fan the paper Humid conditions may cause some paper to stick together Multiple sheets do not feed Different types of paper may be stacked in the paper tray Load paper of only one type size and weight When loading paper do not force the paper down into the machine If multiple sheets have caused a paper jam clear the paper jam Paper skews or buckles Ensure there is not too much paper in the paper tray Depending on the thickness of your paper the paper tray can hold up to 250 sheets Make sure the paper guide lightly touches the paper and does not cause the paper to bow in the paper tray Make sure you are using the correct type of paper See Selecting print materials on page 1 2 for more information Diagnostic information 2 11 4038 001 Symptom Possible cause and solution Paper does
66. ly removal 1 With the left side cover removed See Left side on page 4 12 for more information 2 Remove six screws A across the top and bottom of the main drive assembly Repair information 4 37 4038 001 8 Pullthe main drive assembly out a little and disconnect the drive motor cable A 4 Lift out the main drive assembly to remove 4 38 Service Manual 4038 001 Main paper feed roller removal 1 Remove the middle cover and main drive assemblies See Middle cover removal on page 4 3 and Main drive assembly removal on page 4 37 for information 2 Remove the three screws A and the gear plate 3 Remove the four gears Repair information 4 39 4038 001 4 Remove the two screws A A 4 40 Service Manual 4038 001 6 Lift the metal shaft registration roller with both bearings attached Reinstallation note When installing the four gears make sure the arms of the solenoids are in the correct position 7 Pry up the main paper feed roller and remove Repair information 4 41 4038 001 Main feed roller solenoid removal 1 With the card cage and main drive assembly removed See Card cage removal on page 4 25 and Main drive assembly removal on page 4 37 for more information 2 Remove the gear plate A 4 42 Service Manual 4038 001 3 Remove the pick roller gear 4 Remove one screw Repair information 4 43 4038 001
67. ne by making a copy Toner cartridge may be empty Replace the toner cartridge Some of the words on a incoming fax are stretched Fax machine sending the fax had a temporary jam There are lines on documents sent Check your scan glass for marks and clean it Machine dials a number but fails to make a connection with another fax machine The other fax machine may be turned off out of paper or cannot answer incoming calls Ask the receiving fax recipient to solve the problem Documents are not stored in memory There may not be enough memory to store the document If the display shows a MEMORY FULL message delete any documents you no longer need from the memory and then restore the document Blank areas appear at the bottom of each page or on other pages with only a small strip of text printed at the top The wrong paper settings may have been chosen 2 20 Service Manual Print quality checks 4038 001 Problem Possible causes Straight thin black vertical line and band Dark black vertical bands AaBb AaBb AaBb AaBbCa AaBbCo Ca Ca Cc The drum inside the toner cartridge has probably been scratched Toner cartridge failure Foreign material between transfer charge development rollers Deformed transfer roller Vertical white streak Faded areas Aa Aa Aa Aa Aa Cc Cc Cc Cc Cc
68. ne does not print Machine is not receiving power Check the power cord connections Check the power switch and the power source Machine is busy scanning Wait until scanning is complete before using the printer Machine is not selected as the default printer Select Lexmark X215 as your default printer in Windows Front or rear covers are not closed Close the covers Paper jam Clear the paper jam No paper loaded Load paper Toner cartridge is not installed Install the toner cartridge Connection cable between the computer and the machine is not connected properly Disconnect the printer cable and then reconnect it Connection cable between the computer and the machine is defective If possible attach the cable to another computer that is working properly and print a job Try a new printer cable Port setting is incorrect Check the Windows printer setting to make sure that the print job is sent to the correct port for example LPT1 lfthe computer has more than one port make sure that the machine is attached to the correct one Diagnostic information 2 13 4038 001 extremely slow Problem Possible cause Solution Configuration incorrect Ensure the printer settings are correct Machine is malfunctioning Check the message on the operator panel to determine if the machine is indicating a system err
69. ne is turned on and off frequently The document cover is left open while copies are made Ensure document cover is closed when making copies Diagnostic information 2 17 4038 001 Scanning problems Problem Possible cause and solution Scanner does not work Machine may be busy printing Wait until printing completes before using the scanner Make sure the document to be scanned is facedown on the document glass or faceup in the Automatic Document Feeder Check that the USB or parallel cable is connected properly Check that the USB or parallel cable is not defective Swap the cable with a known good cable If necessary replace the cable If using a parallel cable ensure that it is compliant with the IEEE 1284 standard Make sure that the scanner job is sent to the correct port for example LPT1 or USB D D Scans very slowly Check if the machine is printing receiving data Scan the document after the current job is completed Graphics are scanned more slowly than text Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image Set your computer to ECP printer mode through BIOS setting It helps to increase the speed For details on how to set BIOS refer to your computer user documentation D D 2 18 Service Manual Faxing problems 4038 001 Problem Possible cause and sol
70. onamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nan metros El sistema l ser y la impresora est n dise ados de forma que ninguna persona pueda verse afectada por ning n tipo de radiaci n l ser superior al nivel de la Clase durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situaci n de servicio t cnico Declara o sobre Laser A impressora est certificada nos E U A em conformidade com os requisitos da regulamenta o DHHS 21 CFR Subcap tulo J para a Classe 1 de produtos laser Em outros locais est certificada como um produto laser da Classe em conformidade com os requisitos da norma IEC 60825 1 Os produtos laser da Classe n o s o considerados perigosos Internamente a impressora cont m um produto laser da Classe Illb 3b designado laser de arseneto de pot ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nan metros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radia o laser superior a um n vel de Classe durante a opera o normal a manuten o feita pelo utilizador ou condi es de assist ncia prescritas Laser notices xi 4038 001 Laserinformatie De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J voor andere landen in
71. or Print job is Job may be very complex Reduce the complexity of the page Adjust the print quality settings If using Windows 98 Me the spool setting may be set incorrectly 1 Click Start gt Settings gt Printers 2 Right click the Lexmark X215 printer icon 3 Click Properties 4 From the Details tab click Spool Settings 5 Select the spool setting you want Half the page is blank Page orientation setting may be incorrect Change the page orientation in your program Paper size and the paper size settings do not match Ensure that the paper size in the printer driver settings matches the paper in the tray Machine prints but the text is wrong garbled or incomplete Printer cable is loose or defective Disconnect the printer cable and then reconnect it Try a print job that you have already printed successfully If possible attach the cable and the machine to another computer and try another print job Try a new printer cable Wrong printer driver selected Check the program s printer selection menu to ensure that your machine is selected 2 14 Service Manual 4038 001 Problem Possible cause Solution Software program is Try printing a job from malfunctioning another program Operating system is Exit Windows and restart malfunctioning the computer Turn the machine off and then back on again Illustrations
72. peat symptoms of printer problems 4 Repair information provides instructions for making printer adjustments and removing and installing FRUs 5 Connector locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part numbers for individual FRUs Definitions Note A note provides additional information Warning A warning identifies something that might damage the product hardware or software CAUTION A caution identifies something that might cause a servicer harm CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task xxii Service Manual 4038 001 1 General information The Lexmark X215 MFP is a compact multifunction printer that offers scanning printing copying and faxing Machine features Print speeds up to 17 ppm Print resolution up to 600 x 600 dpi Paper tray capacity up to 250 sheets Front output bin 150 sheet capacity Manual bypass paper feeder one page at a time Automatic document feeder 30 sheet capacity ADF Compatible vvith various Windows 98 Windows NT 4 0 operating systems
73. pots occur periodically AaBbCc AaBbCc Paper may not meet specifications too moist or too rough See Paper and speciality media guidelines on page 1 3 for more information Check paper path for debris See Cleaning the inside of the machine on page 1 6 for more information Toner cartridge failure Transfer roller failure 2 22 Service Manual 4038 001 Problem Possible causes Background scatter Paper may be damp Try printing with a different batch of paper Note Paper does absorb moisture Open paper packages when ready for use If background scatter occurs on an envelope change printing layout to avoid printing over areas with overlapping seams on the reverse side If background scatter covers the entire surface area of a printed page adjust the print resolution through a software program or the printer properties Misformed characters Paper stock may be too slick causing characters to be improperly formed and producing hollow images See Selecting E print materials on page 1 2 for more Ee information ii Scanner unit may be defective causing AaBbCc characters to be improperly formed and AaBbCc producing a wavy effect Inspect the CCD unit for proper operation and movement Ensure the belt which moves the CCD unit is properly installed Page skew Check paper type and quality See AaBbc AaBbCe AaBbCc
74. produkte der Klasse I 1 In anderen L ndern gilt der Drucker als Laserprodukt der Klasse der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gem amtlicher Best tigung erf llt Laserprodukte der Klasse gelten als unsch dlich Im Inneren des Druckers befindet sich ein Laser der Klasse Illb 3b bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt der Wellen der L nge 770 795 Nanometer ausstrahlt Das Lasersystem und der Drucker sind so konzipiert da im Normalbetrieb bei der Wartung durch den Benutzer oder bei ordnungsgem er Wartung durch den Kundendienst Laserbestrahlung die die Klasse bersteigen w rde Menschen keinesfalls erreicht Laser notices IX 4038 001 Avis relatif l utilisation de laser Pour les Etats Unis cette imprimante est certifi e conforme aux provisions DHHS 21 CFR alin a J concernant les produits laser de Classe 1 Pour les autres pays cette imprimante r pond aux normes IEC 60825 1 relatives aux produits laser de Classe I Les produits laser de Classe sont consid r s comme des produits non dangereux Cette imprimante est quip e d un laser de Classe IIlb 3b ars niure de gallium d une puissance nominale de 5 milliwatts mettant sur des longueurs d onde comprises entre 770 et 795 nanom tres L imprimante et son syst me laser sont con us pour impossible dans des conditions normales d utilisation d entretien par l utilis
75. properly seated LVPS HVPS Check the following voltages on CN2 of the LVPS HVPS pin 3 5 V dc pin 4 5 V de pin 5 Ground pin 6 Ground pin 7 12 V dc pin 8 9 10 11 Ground pin 12 24 V dc If any of the voltage measurements are not correct replace the LVPS HVPS 2 32 Service Manual 4038 001 Operator panel scanner card assembly FRU Action Operator panel Perform the Operator Panel scanner card assembly test on page 3 13 to check for proper operation of the LCD screen LED s and key buttons If the operator panel does not work at all check the following on the scanner card CN2 4 Ground CN2 2 5 V dc If the voltage is not present replace the scanner card If the voltage is present check for continuity of the operator panel cable If continuity is missing in any part of the cable replace the cable Otherwise replace the operator panel Diagnostic information 2 33 4038 001 2 34 Service Manual 4038 001 3 Diagnostic aids Configuration modes Clear All Memory mode The Clear All Memory setting is used to reset all settings back to factory defaults Note Page counts are not reset when Clear All Memory is performed To adjust Clear All Memory 1 Press Menu 1 9 3 4 The LCD displays TECH Press Menu and then Select Select Data Setup Select Clear All Memory a A O Inm Select the country
76. rinters folder any settings changed are permanent 3 6 Service Manual 4038 001 Print settings description From this tab Change these settings Layout Orientation select how the document is oriented on the printed page Layout select the type of layout for the document Paper Copies select the number of copies to print Type select the type of paper to use Make sure that Type is set to Printer Default If you load specialty media select the corresponding paper type For more information see the User s Guide Source select the paper input source front input tray or manual bypass The Manual Feed source is used when printing specialty media Load one sheet at a time into the manual bypass If the paper source is set to Auto Select the machine automatically picks up print materials from the manual bypass first and then the paper tray Size select the size of paper to use Graphics Resolution select the quality of the output 600 dots per inch dpi for normal quality or 300 dpi for draft quality Extras Watermark select the text to print over an existing document Overlay select a one page document containing text or graphics to print over another document Diagnostic aids 3 7 4038 001 Send Level mode The Send Level setting adjusts the transmission signal level of the modem card Typically this level should be under 12dB Note The Send Level is set at the fac
77. rlige Skriveren inneholder internt en klasse Illb 3b laser som best r av en gallium arsenlaserenhet som avgir str ling i belgelengdeomr det 770 795 nanometer Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstraling ut over klasse I niva under vanlig bruk vedlikehold som utfgres av brukeren eller foreskrevne serviceoperasjoner Avis sobre el Laser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes laser de classe 1 i segons ha estat certificat en altres llocs s un producte l ser de classe que compleix els requisits d IEC 60825 1 Els productes laser de classe no es consideren perillosos Aquesta impressora cont un laser de classe Illb 3b d arseni r de gal li nominalment de 5 mil livvats i funciona a la regi de longitud d ona de 770 795 nan metres El sistema l ser i la impressora han sigut concebuts de manera que mai hi hagi exposici a la radiaci l ser per sobre d un nivell de classe durant una operaci normal durant les tasques de manteniment d usuari ni durant els serveis que satisfacin les condicions prescrites XiV Service Manual 4038 001 Japanese Laser Notice L 3 icBiy 6 BR DH GOU h RETRDHHS 21 CFRUTZPFr 73 J 07241 1 D EMAELEAL Y BE CS SE EMEA Atos EXXELUATILIEC 8259 OBRES L TC 5 AIDOU Y NATS5B EHRENAaNnNTU amp F Z5SRIOLV FC GREU CO E SR DATU FF co
78. roller to the right until the shaft A is released on the left side A 8 Remove the pick roller 4 60 Service Manual 4038 001 Paper tray solenoid removal 1 Remove the card cage and main drive assembly See Card cage removal on page 4 25 and Main drive assembly removal on page 4 37 for more information 2 Remove the screw from the solenoid Repair information 4 61 4038 001 3 Remove the paper tray solenoid 4 62 Service Manual 4038 001 Printhead removal 1 Remove the middle cover See Middle cover removal on page 4 3 for more information 2 Remove four screws A from the printhead 3 Lift the printhead 4 Disconnect two connectors 5 Remove the printhead Repair information 4 63 4038 001 Scanner assembly removal 1 Remove the left right and rear covers See Left side on page 4 12 Right side on page 4 15 and Rear cover removal on page 4 5 for more information 2 Remove the ground screw from the main drive assembly 3 Disconnect the following cables from the scanner card 4 64 Service Manual 4038 001 e cable A CN3 Repair information 4 65 4038 001 e cable A CN2 4 66 Service Manual 4038 001 ribbon cable A CN1 Repair information 4 67 4038 001 5 Remove the scanner assembly gt Scanner card assembly removal 1 Remove the left side cover See Left side on page
79. s el ctricos e ferimentos graves durante a desmontagem e manuten o deste produto Os profissionais destes servi os devem estar avisados deste facto e tomar os cuidados necess rios CUIDADO Quando vir este s mbolo existe a A possivel presen a de uma potencial tens o perigosa na zona do produto em que est a trabalhar Antes de come ar desligue o produto da tomada el ctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente el ctrica para realizar a tarefa necess ria Safety information xix 4038 001 Informaci de Seguretat e La seguretat d aquest producte es basa en l avaluaci i aprovaci del disseny original i els components espec fics El fabricant no es fa responsable de les questions de seguretat si s utilitzen peces de recanvi no autoritzades e La informaci pel manteniment d aquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui e El risc de xoc el ctric i de danys personals pot augmentar durant el proc s de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCI aquest s mbol indica que el voltatge de la part de l equip amb la qual esteu treballant s perill s Abans de comen ar desendolleu l equip o extremeu les precaucions si per treballar amb l equip l heu de connectar rg ra Ap Edo 271 13 52 721 72 417 84 73 4e o au AU
80. se Lexmark X215 MFP 4038 001 Service Manual e Table of Contents e Start Diagnostics e Safety and Notices e Trademarks e Index LEXMARK 4038 001 Edition March 24 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law LEXMARK INTERNATIONAL INC PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments may be addressed to Lexmark International Inc Department D22A 032 2 740 West New Circle Road Lexington Kentucky 40550 U S A or e mail at ServicelnfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries All other trademarks are the property of
81. specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato Durante lo smontaggio e la manutenzione di questo prodotto il rischio di subire scosse elettriche e danni alla persona pi elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie e ATTENZIONE Questo simbolo indica la presenza A di tensione pericolosa nell area del prodotto Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l intervento Sicherheitshinvveise e Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des urspr nglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung f r die Sicherheit bernommen e Die Wartungsinformationen f r dieses Produkt sind ausschlie lich f r die Verwendung durch einen Wartungsfachmann bestimmt e W hrend des Auseinandernehmens und der Wartung des Ger ts besteht ein zus tzliches Risiko eines elektrischen Schlags und k rperlicher Verletzung Das zust ndige Fachpersonal sollte entsprechende Vorsichtsma nahmen treffen ACHTUNG Dieses Symbol weist auf eine A gef hrliche elektrische Spannung hin die in diesem Bereich des Produkts auftreten k
82. text garbled 2 14 text incomplete 2 14 text wrong 2 14 transparencies stick together park CCD module 3 5 part number index X 5 photoconductor drum cleaning 1 9 plain paper 1 2 print materials paper 1 3 selecting 1 2 speciality media 1 3 print properties 3 6 extras 3 7 graphics 3 7 layout 3 7 paper 3 7 print quality checks 2 21 back of printout dirty 2 24 back side contamination 2 29 background in print area 2 26 background scatter 2 23 black or dark image 2 25 black spots 2 29 black spots voids 2 29 black vertical band 2 21 ele 1 2 blank page prints 2 28 blurry horizontal stripes 2 22 character voids 2 25 curl or wave 2 24 dark horizontal stripes 2 22 dark spots periodically 2 22 faded areas 2 21 gray background 2 26 horizontal shock lines 2 29 image occurs at intervals 2 26 loose toner 2 25 misformed characters 2 23 page skew 2 23 print density uneven 2 25 printed image light 2 24 thin black vertical line 2 21 toner smear 2 22 vertical white streak 2 21 white spots periodically 2 22 white spots voids 2 29 wrinkles and creases 2 24 print quality pages test 3 15 printhead test 3 14 R removals 4 1 ADF pad 4 18 ADF pick roller 4 17 card cage 4 25 CCD module assembly 4 19 covers cartridge access 4 1 covers left side 4 12 covers middle 4 3 covers rear 4 5 covers right side 4 15 covers scanner assembly 4 7 fan 4 31 fuser 4 32 HVPS contact 4 33 LVPS HVPS card 4 34 main drive ass
83. tory at an optimal setting Do not arbitrarily adjust To adjust Send Level 1 NOOR ON Press Menu 1 9 3 4 The LCD displays TECH Press Menu and then Select Select Data Setup Select Send Level Key in desired send level 9 15 and press Select Press Return to go back to TECH screen Press Menu 1 9 3 4 to exit TECH mode System Settings Report mode This function prints a listing of all configuration settings code version levels and page counts To print a System Settings report 1 om PF ON Press Menu 1 9 3 4 The LCD screen displays TECH Press Menu and then Select Select Report Select System Data A system settings page prints Press Menu 1 9 3 4 to exit TECH mode 3 8 Service Manual 4038 001 Machine tests DRAM Memory test The DRAM Memory test checks all DRAM memory on the system board To enter the DRAM Memory test 1 Press Menu 1 9 3 4 The LCD screen displays TECH 2 Press Menu and then Select 3 Select Machine Test 4 Select DRAM Test The test runs automatically If the test passes the LCD screen displays OK f the test fails an error message displays Replace the system board if the DRAM Memory test fails 5 Press Return to exit the test 6 Press Menu 1 9 3 4 to exit TECH mode Diagnostic aids 3 9 4038 001 Modem Protocol Log test The Modem Protocol log prints the sequence of the CCITT group
84. tridge failure Note Very dry low humidity or humid higher than 80 relative humidity RH conditions can increase background shading Dirty transfer roll Transfer roll failure or improperly installed e HVPS failure Residual image occurs at 75 mm intervals AaBbCc 4 AaBbCc AaBbCc Toner cartridge failure Bad or dirty high voltage contacts Transfer roller failure Engine board failure Residual image occurs at 75 mm intervals when printing card stock or transparencies AaBbCc 4 AaBbCc AaBbCc Software not set to card stock or transparency mode 2 26 Service Manual 4038 001 Problem Possible causes Residual image occurs in Toner cartridge failure the black image printing at Bad or dirty high voltage contacts 37 mm intervals AaBbCc gd AaBbCc AaBbCc Residual image occurs at Fuser temperature maintained too high 64 mm intervals Check for toner buildup on hot roller and thermistor surface AaBbCoc Clean or replace fuser if necessary Ei AaBbCc 3 AaBbCc Diagnostic information 2 27 4038 001 Problem Possible causes Blank page prints D Redistribute the toner If necessary replace the toner cartridge Ensure the printed file doesn t have blank pages Bad or dirty high voltage contacts inspect and clean contacis Replace the LVPS HVPS R
85. ution A Machine is not working no display and buttons are not working Unplug the power cord and plug it in again Ensure that there is power to the electrical outlet No dial tone Check that the phone line is connected properly Check that the phone socket in the wall is working by plugging in another phone Numbers stored in the memory do not dial correctly Make sure that the numbers are stored in the memory correctly Print a phonebook list Document does not feed Make sure that the document is not wrinkled and you are putting it in correctly Check that the document is the correct size not too thick or too thin Make sure that the ADF cover is firmly closed Faxes are not received automatically Make sure Receive mode is set to Automatic on the FAX SETUP menu Make sure that there is paper loaded Check that the display does not show MEMORY FULL Machine does not send Make sure that the document is loaded in the ADF or on the document glass Make sure the fax machine you are sending to can receive faxes Diagnostic information 2 19 4038 001 Problem Possible cause and solution Incoming fax has blank spaces or is received with a poor quality Fax machine sending the fax may be faulty Fax machine sending the fax may have a dirty document glass Clean the document glass Noisy phone line can cause line errors Check machi
86. utput type for the current copy job Select from Text Mixed or Photo quality Darkness Adjusts the brightness of the current copy job to the O selected value Number Selects the number of copies that you want to make p Scale Adjusts the size of content on the page Advanced Accesses special copy features such as Collate 2 Up and 4 Up y Resolution Adjusts the resolution of a faxed document F Phonebook Accesses and stores fax numbers as shortcuts and groups Redial Pause Redials the most recently used fax number Also used a to enter programmed delays when entering shortcuts Telephone icon Starts a dial tone used to send a fax manually X 1 Display Displays the current status and prompts during an operation Toner Low Turns on when the toner cartridge is near empty 2 indicator 3 Numeric Used to enter a menu number to dial a fax number or keypad to enter alphanumeric characters 4 Stop Clear Stops an operation at any time 5 Menu Enters menu functions and scrolls through menu items Scroll buttons Scrolls through the options available for the selected 6 menu item 7 Select Confirms the selection on the display 8 Return Sends you back to the previous menu level or exits the menu 9 Start Starts a job Locations 5 5 4038 001 HVPS LVPS card

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