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1. 0 l 0 T T T T T T T T T 0 i Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic RECOMENDACI N INSTALACIONES 100 100 100 90 90 90 80 80 80 70 70 70 60 60 60 50 50 50 40 40 40 30 30 30 20 20 20 10 10 10 0 T T T T T T T T T T T 0 l 0 T T T T T T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Fuerzas Areas para Mantener Oportunidad de Mejora TIMEPO INVERTIDO Y LA RESPUESTA A LAS NECESIDADES DEL CLIENTE ADECUADO CONTACTAR DESPUES DE LA COMPRA PARA VERIFICAR QUE TODO HAYA SIDO SATISFACTORIO MN E eu SEES a eee OFRECER ORIENTACI N POR PARTE DEL DEPARTAMENTO DE SERVICIO ATIENDE EN TIEMPO Y FORMA EXPLICACI N DE MANUAL DE PROPIETARIO REQUERIMIENTO DE MANTENIMIENTO GARANT A ETC BRINDA INFORMACI N CLARA Y EXACTA DE LAS CARACTER STICAS Y FUNCIONES DE SU VEH CULO ee Promedio de la medicion Enero Febrero Marzo Abril Mayo Junio Julio Agosto Septiembre Octubre Noviembre Diciembre Total Ventas Solicitadas 9 3
2. INSTALACIONES Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic CONVENIENCIA 100 90 80 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Enero Febrero Marzo Abril Mayo Junio Julio Agosto Septiembre Octubre Noviembre Diciembre Total Ventas Solicitadas 2 8 I 5 11 8 7 6 10 13 7 8 86 Completadas 1 6 1 4 7 4 4 2 2 5 1 3 4 Completadas 5096 75 100 80 64 50 57 33 20 38 14 38 47 Principales comentarios NO SE PROPORCION INFORMACI N ACERCA DE MANUAL DE PROPIETARIO REQUERIMIENTO Y PRECIOS DE MANTENIMIENTO INFORMACI N SOBRE LA GARANT A Y SERVICIO DE ASISTENCIA EL SE OR MU OZ MENCIONA QUE DURANTE LOS PRIMEROS D AS EL INTERIOR DE LA CAMIONETA OL A A QUEMADO ADEM S NO PROPORCIONARON INFORMACI N ACERCA DEL CERRADO DE LOS VIDRIOS TRASEROS Front Face Bussines S A de C V Oct Nov Dic Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12
3. Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic CONVENIENCIA om seo ee s ze 90 80 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Oportunidad de Mejora OFRECE PRUEBA DE MANEJO Debilidades UNIDAD NO SE ENTREGA EN EXCELENTES CONDICIONES MAC NICAS Promedio de la medici n CUMPLIMIENTO DE LOS COMPROMISOS HECHOS CON EL CLIENTE Enero Ventas Solicitadas 15 Completadas 9 Completadas 60 Febrero 12 5 42 Marzo 6 2 33 Abril 7 1 14 Mayo Junio Julio Agosto 5 5 7 7 2 2 3 4 4096 4096 43 57 Septiembre 10 2 20 Octubre Noviembre Diciembre Total 11 7 6 98 6 2 2 40 55 29 33 41 Principales comentarios BUENA ATENCI N VEH CULO DEFECTUOSO Front Face Bussines S A de C V INPERLOMAS Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records reco
4. Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Oportunidad de Mejora PROMEDIO DE LA MEDICION Enero Febrero Ventas Solicitadas 0 2 Completadas 0 1 Completadas 50 Marzo Abril Mayo Junio Julio Agosto 2 0 4 0 2 3 1 0 1 0 0 1 50 25 0 33 Octubre Noviembre Diciembre Total 8 2 2 25 3 0 0 7 38 0 0 28 Principales comentarios Front Face Bussines S A de C V Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Intervi
5. o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interv
6. Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR PUEBLA Diagn stico de Satisfacci n con Venta Ds Entrevistas Entrevistas 596 1 Recomendar a Dealer a un amigo o conocido 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 iLo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19
7. Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Av
8. 80 70 60 50 40 30 20 10 0 100 90 80 70 60 50 40 30 20 10 0 100 INSTALACIONES Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic 100 90 80 70 60 50 40 30 20 10 0 100 90 80 70 60 50 40 30 20 10 0 ENTREGA DE UNIDAD Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Oportunidad de Mejora Enero Febrero Marzo Abril Mayo Junio Julio Agosto Septiembre Octubre Noviembre Diciembre Total Ventas Solicitadas 11 6 10 8 8 7 8 2 3 8 8 5 84 Completadas 6 4 6 6 4 4 3 2 2 2 3 0 42 Completadas 55 67 60 75 50 57 38 100 67 25 38 0 50 Front Face Bussines S A de C V Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Availa
9. Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records
10. records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Inte
11. 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V DICIEMB
12. 40 30 20 10 0 T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic CONVENIENCIA 100 90 80 70 60 50 40 30 20 10 0 Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Oportunidad de Mejora Promedio de la medici n Marzo Enero Febrero Ventas Solicitadas 9 7 2 Completadas 4 5 2 Completadas 44 71 100 Abril Mayo Junio Julio Agosto 2 2 2 3 1 1 0 0 67 50 50 0 0 Septiembre Octubre Noviembre Diciembre Total 5 4 5 2 46 3 1 1 1 21 60 25 20 50 46 Principales comentarios EXCELENTE EXPERIENCIA Front Face Bussines S A de C V Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews In
13. RIDA JAGUAR LAND ROVER MONTERREY Total JAGUAR LAND ROVER MONTERREY JAGUAR LAND ROVER PEDREGAL Total JAGUAR LAND ROVER PEDREGAL JAGUAR LAND ROVER PUEBLA Total JAGUAR LAND ROVER PUEBLA JAGUAR LAND ROVER CEDROS Total JAGUAR LAND ROVER CEDROS Total general DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Datos Incompletos Color Nombre cliente AUTOS BELLOS S A DE C V EUROCAVSA SA DE CV DE LA TORRE IBARA LUCIA MARTINEZ MARTINEZ BLASARA GRISELDA OCTAVIO MUNGUIA EUROCAVSA SA DE CV POUNCE CONSULTING SA DE CV ALZATI PIMENTEL ALFREDO RANGEL ALVARADO RICARDO ALBERTO T CARGO SA DE CV CENTRO FUNERARIO DEL CENTRO SA DE CV MIGUEL ANGEL TELLO LODLOW FERNAN PAVIA PUGA ALEJANDRO DAJER ARTURO FERNANDO CANTO REBORA JUAN JOSE PEREZ PONCIANO MARIN RAMOS JAIME ALFONSO VILLARREAL ARANDA VERONICA ROCIO TOMAS RUIZ EDUARDO LOPEZ CASILLAS DAVID CERVANTES JIMENEZ REAL CABAL CONSTRUCCIONES S A DE C V MERCEDEZ AGUIALR HERNAN HERNANDEZ BA UELOS JOSE LUIS JOSE VALENTIN VARILLAS HENAINE RA L ALVARADO BLUE ICON TECHNOLOGY S A DE C V JORGE ENRIQUE TOLEDO LUIS GONZALEZ JOSE RAUL RAMIREZ SUSANA MAGLIONE DIEGO NICOLAS DE INES JOSE ANTONIO BASTON PATINO LEONARDO NANKIN ANTONIO MORALES MARCOS REZA RUTH GONZALEZ ROBERTO CALDERON ORTIZ Front Face Bussines S A de C V Vin SALVS2BG9DH741429 SALVA2BG7H958516 SALWA2EF6EA318313 SALAG2DA7DA669643 SALMF13498A277071 SALVA2BG6FH
14. om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar Land Rover Dealer Datos Incompletos Color Nombre cliente Vin Cuenta de Vin JAGUAR LAND ROVER GUADALAJARA TEL FONO ALZATI PIMENTEL ALFREDO SALVS2BG1DH824238 1 AUTOS BELLOS S A DE C V SALVS2BG9DH741429 1 DE LA TORRE IBARA LUCIA SALWA2EF6EA318313 1 EUROCAVSA SA DE CV SALVA2BG7H958516 1 EUROCAVSA SA DE CV SALVA2BG6FH961312 1 MARTINEZ MARTINEZ BLASARA GRISELDA SALAG2DA7DA669643 1 OCTAVIO MUNGUIA SALMF13498A277071 1 POUNCE CONSULTING SA DE CV SALWA2ED9EA377937 1 Total general 8 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR GUADALAJARA Satisfacci n General con Ventas AAA DAA E GUADALAJARA Nacional NN NN AAA Promedio 12 meses GUADALAJARA Nacional ene 14 93 89 feb 14 90 90 mar 14 92 91 abr 14 100 91 may 14 93 95 jun 14 95 93 jul 14 96 90 ago 14 94 94 sep 14 89 8796 oct 14 9196 9196 nov 14 9296 8996 dic 14 9696 8996 YTD 9396 9196 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION IN
15. records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Avail
16. records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Availa
17. records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK reco
18. records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Av
19. 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interview
20. 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interview
21. Ago Sep Oct Nov Dic RECOMENDACION 100 90 80 70 60 50 40 30 20 10 0 T T T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Fuerzas Areas para Mantener INFORMACION DE VENTA 100 90 80 70 60 50 40 30 20 10 0 T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic INSTALACIONES 100 90 80 70 60 50 40 30 20 10 0 T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic ENTREGA DE UNIDAD 100 90 80 70 60 50 40 30 20 10 0 T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic 100 90 80 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Oportunidad de Mejora Promedio de la medici n Enero Febrero Ventas Solicitadas 16 8 Completadas 7 4 Completadas 44 50 Marzo 5 1 20 Abril Mayo Junio Julio Agosto 4 3 6 5 1 3 0 3 2 1 75 0 50 40 100 Septiembre 7 4 57 Octubre Noviembre Diciembre Total 2 8 0 65 1 2 0 28 50 25 43 Principales comentarios Front Face Bussines S A de C V Available Available Available Available Available Available Available Available Available Available Available Availab
22. Apr 14 May 14 Jun 14 Jul 14 Aug 14 Sep 14 Oct 14 Nov 14 Dec 14 YTD Promedio 12 meses PEDREGAL Nacional ene 14 95 89 feb 14 99 90 mar 14 86 91 abr 14 91 91 may 14 97 95 jun 14 98 93 jul 14 100 90 ago 14 96 94 sep 14 61 87 oct 14 100 91 nov 14 97 89 dic 14 0 89 YTD 93 91 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR PEDREGAL Diagn stico de Satisfacci n con Venta Domus Entrevistas 8 Ew stas f 1 Recomendar a Dealer a un amigo o conocido 5 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 Lo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n ac
23. Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V JAGUAR LAND ROVER PEDREGAL Total general Dealer DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Datos Incompletos Color TEL FONO Nombre cliente Vin SALGA2DF8DA121454 MERCEDEZ AGUIALR SAJHS154XW C812302 HERNAN HERNANDEZ BA UELOS JOSE LUIS SAJYAOASXDPUO2117 Front Face Bussines S A de C V Cuenta de Vin vu ere DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR PEDREGAL Satisfacci n General con Ventas 100 90 l 80 70 i I 60 50 L4 PEDREGAL P Nacional 40 30 20 10 AAA ARONA EBENEN 0 Jan 14 Feb 14 Mar 14
24. Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Intervi
25. Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX Cumplimiento de Est ndares de Ventas JLR PUEBLA TRATO AMABLE 10076 90 80 70 60 50 40 30 20 10 0 Mar Abr May Jun Jul Ene Feb Ago Sep Oct Nov Dic RECOMENDACI N 100 90 80 70 60 50 40 30 20 10 0 l Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic INFORMACI N DE VENTA 100 90 80 70 60 50 40 30 20 10 0 Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul 100 90 80 70 60 50 40 30 20 10 0 INSTALACIONES Ago Sep Oct Nov Dic I Ene Feb Mar Abr May Jun Jul ENTREGA DE UNIDAD 10096 90 80 70 60 50
26. Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100
27. SALSH2E4XBA272294 1 MARCOS REZA SALAG2V6XEA700143 il RUTH GONZALEZ SALSH2E47DA770424 1 ROBERTO CALDERON ORTIZ SALAG2D48BA581892 1 Total general 11 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR INTERLOMAS Satisfacci n General con Ventas d EA INTERLOMAS Nacional Promedio 12 meses INTERLOMAS Nacional ene 14 9496 9196 feb 14 9296 8996 mar 14 9296 9096 abr 14 9296 9196 may 14 8196 9196 jun 14 10096 9596 jul 14 8996 9396 ago 14 8496 9096 sep 14 9296 9496 oct 14 9396 9196 nov 14 9696 8996 dic 14 8896 8996 YTD 9196 9196 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR INTERLOMAS Diagn stico de Satisfacci n con Venta Ds Entrevistas Entrevistas 1 Recomendar a Dealer a un amigo o conocido 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 iLo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh c
28. en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluaria el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 iLo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V S JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR MERIDA Cumplimiento de Estandares de Ventas TRATO AMABLE 100 90 80 70 60 50 40 30 20 10 0 T T T T T T T T T T T Ene Feb Mar Abr May Jun Jul
29. la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V bS JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX Cumplimiento de Est ndares de Ventas JLR MONTERREY TRATO AMABLE 100 100 100 90 90 90 pa Fea AS 80 80 80 70 70 70 60 60 60 50 50 50 40 40 40 30 30 30 20 20 20 10 10 10 0 T T T 0 I I I i T T T T T 0 T T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic RECOMENDACI N 0 T T T T T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Debilidades OFRECER PRUEBA DE MANEJO Promedio de la medici n
30. records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Ave
31. 0 0 T T T T T T T T T T 1 096 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic RECOMENDACION 100 100 90 90 80 80 7096 70 60 60 50 50 40 40 30 30 20 20 10 10 0 i 0 Dic Mar Abr May Jun Jul Ago Sep Oct Nov Dic Fuerzas reas para Mantener MUESTRA INTER S POR ENTENDER LAS NECESIDADES DEL CLIENTE JAGUAR DICIEMBRE 2014 APS Abr Ene Feb Mar May Jun Jul Ago Sep Oct Nov Dic INFORMACION DE VENTA INSTALACIONES ee Ene Mar Abr May Jun Jul T T Dic Ago Sep Oct Nov Dic ENTREGA DE UNIDAD JLR INTERLOMAS 70 100 90 80 60 50 40 30 20 10 0 Ene Oct Nov Dic Feb Mar Abr May Jun Jul Ago Sep CONVENIENCIA 100 90 80 70 60 50 40 30 20 10 0 Ene Feb Mar Jun Jul Ago Abr May Sep Oct Nov Dic Oportunidad de Mejora PROPORCIONAR INFORMACI N ACERCA DE LOS MODELOS ACCESORIOS Y ALTERNATIVAS DE COMPRA Promedio de la medici n Enero Febrero Marzo Abril Mayo Junio Julio Agosto Septiembre Octubre Noviembre Diciembre Total Ventas Solicitadas 14 20 5 10 8 6 8 6 10 13 17 5 117 Completadas 8 9 4 3 2 4 1 4 4 7 5 2 53 Completadas 57 45 80 30 25 67 13 67 40 54 42 40 45 Principales comentarios NO PROPORCIONAR
32. 1 1 1 1 1 1 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic RECOMENDACION INSTALACIONES 100 100 AAA Ue a EONS 80 80 70 70 60 60 50 50 40 40 30 30 20 20 10 10 0 T 1 T T T T T T T T T i 0 1 1 1 1 1 1 1 1 1 1 1 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Oportunidad de Mejora Fuerzas Areas para Mantener MUESTRA INTERES POR ENTENDER LAS NECESIDADES DEL CLIENTE INFORMAR DURANTE EL PROCESO DE COMPRA Y ENTREGA DE LA UNIDAD REALIZA UN ESFUERZO POR GARANTIZAR LA SATISFACCI N DEL CLIENTE AL MOMENTO DE LA ENTREGA INEGRM AR SOBRE MANDALDELPROPIETARIOEREQUERIMIENTODEMANTENIMIENTOHGARANTAERE gt ENTREGA DEL VEH CULO EN FECHA Y HORA ACORDADA s a CONTACTAR DESPU S DE LA ENTREGA PARA VERIFICAR QUE TODO HAYA SIDO SATISFACTORIO TANQUE DE GASOLINA LLENO OFRECER ORIENTACI N POR PARTE DEL DEPARTAMENTO DE POST VENTA Promedio de la medici n Enero Febrero Marzo Abril Mayo Junio Julio Agosto Septiembre Octubre Noviembre Diciembre Total Ventas Solicitadas 82 97 54 58 49 49 55 51 63 78 7 42 755 Completadas 44 44 24 28 21 23 20 26 21 31 29 14 325 Complet
33. 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR LEON Cumplimiento de Est ndares de Ventas TRATO AMABLE INFORMACI N DE VENTA ENTREGA DE UNIDAD
34. 13 3 3 5 0 4 4 8 5 7 64 Completadas 5 3 4 1 2 2 0 1 1 3 2 2 26 Completadas 56 100 31 33 67 40 0 25 25 38 40 29 41 Principales comentarios Front Face Bussines S A de C V LAND ROVER ion SUADALAJARA Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Availa
35. 35 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Inter
36. 5 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Int
37. 6 9196 9496 9596 9196 9396 9096 9096 10096 9496 90 87 96 91 100 89 92 89 95 91 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR MONTERREY Diagn stico de Satisfacci n con Venta Entrevistas Entrevistas l 1 Recomendar a Dealer a un amigo o conocido 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 Lo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con
38. 961312 SALWA2ED9EA377937 SALVS2BG1DH824238 SALFP24N18H033778 SALVP2BG4DH741162 SALWA2VF4EA347048 SALAG2D43CA649811 SALSH2E44BA286398 SALSH2E43BA272380 SALAG2D47DA679475 SALWA2EF1EA304030 SALDVBR89EA456161 SALSH2E42BA261032 SALVS2BG5CH 701752 SALSH2E48CA733848 SAJYAOASODPUOO036 SALWA2VF6EA351473 SALGA2DF8DA121454 SAJHS154XW C812302 SAJYAOASXDPUO2117 SALVS2BG8DH729479 SALVA2BG7FH978118 SALVA2BG4EH873258 SALAG2D45DA673481 SAJYAO5B3CLS24345 SALFP24N18H054369 SALVS2BG5DH820340 SALDVBR85DA441428 SALWA2EF7EA314173 SALAG2D44CA633603 SALSH2E4XBA272294 SALAG2V6XEA700143 SALSH2E47DA770424 SALAG2D48BA581892 Cuenta de Vin PRP PP PPP RP RP RP RP WP RPP WR 5 WP RP RP RP RP WP PP RPP RPP 5 RP OOP RP RP RP RP PR O2 CO hs ene 14 feb 14 mar 14 abr 14 may 14 jun 14 JAGUAR LAND ROVER Nacional JLR jul 14 lll Nacional JLR ago 14 Sep 14 Oct 14 Nov 14 Dic 14 YTD Promedio 12 meses Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX NACIONAL JLR Diagn stico de Satisfacci n con Venta Nacional Entrevistas Entrevistas 1 Recomendar a Dealer a un amigo o conocido 14 325 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 Lo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas mue
39. Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records r
40. DEX JLR GUADALAJARA Diagn stico de Satisfacci n con Venta Ds Entrevistas Entrevistas 1 Recomendar a Dealer a un amigo o conocido 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 iLo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual d
41. ENERAL DE LAS INSTALACIONES Promedio de la medicion Oportunidad de Mejora EXPLICACION DE MANUAL DE PROPIETARIO REQUERIMIENTO DE MANTENIMIENTO GARANTIA ETC Enero Febrero Marzo Abril Mayo Junio Julio Agosto Septiembre Octubre Noviembre Diciembre Total Ventas Solicitadas 6 31 10 18 5 10 16 15 14 11 23 7 166 Completadas 4 7 3 8 2 3 7 9 3 3 13 4 66 Completadas 67 23 30 4A 40 30 4A 60 21 27 57 57 40 Principales comentarios RETRASO EN LA ENTREGA DE FACTURA DEBIDO A LA CLAUSURA DE LA AGENCIA DURANTE DOS SEMANAS ENCUESTA CONTESTADA POR SR VAZQUEZ BUENA ATENCI N Front Face Bussines S A de C V JAG UA R DICIEMBRE 2014 Your Business Our Passion Front Face Bussines S A de C V
42. GDWIMPORTS JAG R DICIEMBRE 2014 KPIS SSI amp CSI Registros del mes Ventas Servicio Registros Encuestados Porcentaje Registro Encuestados Porcentaje JAGUAR LAND ROVER GUADALAJARA 6 2 33 sacuar Lano rovermasan 7 4 57 hacuarianoroverceoros 40 1 386 gt JAGUAR LAND Rover monterrey 8 3 38 JAGUARLANDROvERPeDREGAL 5 0 0 hacuaramorovermontemrey 60 w 326 IAGUARLANDROvERMERIDA 0 0 JAGUAR LAND ROVER PUEBLA JAGUAR LAND ROVER CULIAC N 2 00 aguamiaNDROvERCUUAC N 15 6 4 42 14 33 JAGUAR LAND ROVER INTERLOMAS s 2 327 2 118 36 Quejas Iniciales Nuevas Cerradas Pendientes Quejas Jaguar Quejas Land Rover Total SSI JLR SSI Nacional NACIONAL 89 100 l 9 9 a 98 9 94 91 9 NS IUS 90 21 ER Mr n SX gow A JAGUAR LAND ROVER PUEBLA E 100 JAGUAR LAND ROVER GUADALAJARA 96 n pw 80 zs JAGUAR LAND ROVER MONTERRE A A JAGUAR LAND ROVER LEON aaa 5 7 r 2 zo JAGUAR LAND ROVER INTERLOMAS 88 S 10 JAGUAR LAND ROVER MASARYK 79 30 JAGUAR LAND ROVER CULIAC N 20 l JAGUAR LAND ROVER PEDREGAL 10 JAGUAR LAND ROVER M RIDA 4 T T T T T T T T 1 0 0 10 20 30 40 50 60 70 80 90 10096 ene 14 feb 14 mar 14 abr 14 may 14 jun 14 jul 14 ago 14 Sep 14 Oct 14 Nov 14 Di
43. N RAMOS Front Face Bussines S A de C V Vin Cuenta de Vin SALSH2E44BA286398 SALSH2E43BA272380 SALAG2D47DA679475 SALWA2EF1EA304030 SALDVBR89EA456161 PPP RPP Ul SSI SALES SATISFACTION INDEX JLR MERIDA Satisfacci n General con Ventas E23 M RIDA Nacional IT Promedio 12 meses MERIDA Nacional ene 14 80 89 feb 14 8896 9096 mar 14 8396 9196 abr 14 8596 9196 may 14 096 9596 jun 14 8696 9396 jul 14 10096 9096 ago 14 7996 9496 sep 14 7896 8796 oct 14 89 91 nov 14 87 89 dic 14 0 89 YTD 86 91 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR MERIDA Diagn stico de Satisfacci n con Venta BETEN Entrevistas Entrevistas 1 Recomendar a Dealer a un amigo o conocido 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 Lo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento
44. ON INFORMACI N ACERCA DE LAS FUNCIONES Y CARACTER STICAS DE LA UNIDAD TAMPOCO EXPLICARON EL MANUAL DE PROPIETARIO REQUERIMIENTOS Y PRECIOS DE MANTENIMIENTO INFORMACI N DE LA GARANT A Y SERVICIO DE ASISTENCIA Front Face Bussines S A de C V Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Availabl
45. RE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Dealer Datos Incompletos Color Nombre cliente Vin Cuenta de Vin JAGUAR LAND ROVER LE N TEL FONO T CARGO SA DE CV SALVP2BG4DH741162 1 CENTRO FUNERARIO DEL CENTRO SA DE CV SALWA2VF4EA347048 1 RANGEL ALVARADO RICARDO ALBERTO SALFP24N18H033778 1 Total general 3 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR LEON Satisfacci n General con Ventas EA LE N Nacional I AAA Promedio 12 meses LE N Nacional 95 89 98 90 94 91 100 91 88 95 93 93 0 90 95 94 100 8796 9396 9196 8896 8996 9196 8996 9396 9196 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR LEON Diagn stico de Satisfacci n con Venta Entrevistas Entrevistas 2 596 1 Recomendar a Dealer a un amigo o conocido 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 iLo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo
46. able Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY
47. able Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078
48. adas 54 45 44 4896 43 47 36 51 33 40 38 33 43 Principales comentarios BUENA ATENCI N GUADALAJARA NO BRINDA INFORMACI N ACERCA DE LAS FUNCIONES Y CARACTER STICAS DE LA UNIDAD TAMPOCO EXPLICARON EL MANUAL DE PROPIETARIO REQUERIMIENTOS Y PRECIOS DE MANTENIMIENTO INFORMACI N DE LA GARANT A Y SERVICIO DE ASISTENCIA INTERLOMAS Front Face Bussines S A de C V Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews In
49. ailable Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING
50. ailable Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070
51. ble GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interview
52. ble MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Mo
53. ble records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records
54. ble Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am
55. ble Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12
56. ble Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records
57. c 14 YTD CSI Nacional CSI JLR 10096 9296 92 90 lg Lm m I I 87 88 BAT JAGUAR LAND ROVER INTERLOMA Siu uns 40096 A 80 JAGUAR LAND ROVER PUEBLA Ina 9696 70 o JAGUAR LAND ROVER LEON 95 i o 60 JAGUAR LAND ROVER MASARYK VALLE AS 50 JAGUAR LAND ROVER MONTERREY l A 40 JAGUAR LAND ROVER GUADALAJARA 30 JAGUAR LAND ROVER M RIDA 8 20 JAGUAR LAND ROVER CULIACAN 10 JAGUAR LAND ROVER PEDREGAL 5 E JAGUAR LAND ROVER CEDROS 33 0 l i ene 14 feb 14 mar 14 abr 14 may 14 jun 14 jul 14 ago 14 sep 14 oct 14 nov 14 dic YTD 0 10 20 30 40 50 60 70 80 90 100 Front Face Bussines S A de C V Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records
58. ds 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a o
59. e Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews In
60. e propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V SSI SALES SATISFACTION INDEX Cumplimiento de Est ndares de Ventas JAGUAR DICIEMBRE 2014 JLR GUADALAJARA TRATO AMABLE 100 90 80 70 60 50 40 30 20 10 0 T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic RECOMENDACI N Ene Feb Mar Abr May Jun Jul Ago Sep Oct Fuerzas reas para Mantener Nov Dic INFORMACI N DE VENTA 100 90 80 ee Ee 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic 100 90 INSTALACIONES 80 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic ENTREGA DE UNIDAD 100 90 80 70 60 50 40 30 20 10 0 Ene
61. ealer a un amigo o conocido 596 2 Experiencia de compra y entrega de su nuevo Land Rover 4 Satisfacci n su JLR modelo 5 Lo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caract
62. ecords records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available A
63. ecords records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Availa
64. erca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX Cumplimiento de Est ndares de Ventas JLR PEDREGAL TRATO AMABLE 100 90 80 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic 90 80 70 60 50 40 30 20 10 0 100 RECOMENDACION Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Fuerzas Areas para Mantener Promedio de la medicion INFORMACION DE VENTA 90
65. eristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR CULIACAN Cumplimiento de Est ndares de Ventas TRATO AMABLE 100 90 80 70 60 50 40 30 20 10 0 l Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic RECOMENDACI N 100 90 80 70 60 50 40 30 20 10 0 T 1 T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Fuerzas reas para Mantener INFORMACI N DE VENTA 100 90 80 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic INSTALACIONES 100 90 80 70 60 50 40 30 20 10 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic ENTREGA DE UNIDAD 100 90 80 70 60 50 40 30 20 10 0 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic CONVENIENCIA
66. erviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Inter
67. erviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Dato erroneo Cliente JAGUAR LAND ROVER PUEBLA ELEFONO CONSTRUCTORA E INMOBILIARIA SASEJA DE ZACATLAN SA DE CV Total JAGUAR LAND ROVER PUEBLA Total general 1 Front Face Bussines S A de C V DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Cuenta de Vin Vin Nombre cliente SALVS2BG8DH729479 Datos Incompletos Color TEL FONO JOSE VALENTIN VARILLAS HENAINE BLUE ICON TECHNOLOGY S A DE C V RA L ALVARADO SALVA2BG4EH873258 SALVA2BG7FH978118 Mp e p JAGUAR LAND ROVER PUEBLA Total general Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR PUEBLA Satisfacci n General con Ventas AENA i E PUEBLA Nacional Promedio 12 meses PUEBLA Nacional 8396 8996 8896 9096 9796 9196 9496 9196 9096 9596 10096 9396 096 9096 096 9496 9896 8796 10096 9196 8996 8996 10096 8996 9496 9196 Front Face
68. ews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available
69. ews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR MONTERREY Satisfacci n General con Ventas L4 MONYERREY Nacional AAA AAA ENTENEN Jul 14 Promedio 12 meses MONYERREY Nacional 9896 8996 9396 9096 10096 9196 929
70. iews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records reco
71. iews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Dealer Datos Incompletos Color Nombre cliente Vin Cuenta de Vin JAGUAR LAND ROVER CEDROS TELEFONO JORGE ENRIQUE TOLEDO SALAG2D45DA673481 il LUIS GONZALEZ SAJYAO5B3CLS24345 1 JOSE RAUL RAMIREZ SALFP24N18H054369 1 SUSANA MAGLIONE SALVS2BG5DH820340 1 DIEGO NICOLAS DE INES SALDVBR85DA441428 1 JOSE ANTONIO BASTON PATI O SALWA2EF7EA314173 1 LEONARDO NANKIN SALAG2D44CA633603 1 ANTONIO MORALES
72. iews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available A
73. lable Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Recor
74. lable Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo o
75. le INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records
76. le NATIONAL records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Availa
77. nths YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 117
78. pu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V bS JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX Cumplimiento de Est ndares de Ventas JLR MASARYK TRATO AMABLE ENTREGA DE UNIDAD 100 100 100 90 90 90 80 80 80 70 70 70 60 60 60 50 50 50 40 40 40 30 30 30 20 20 20 10 10 10 0 0 i i i i i i 0 T T T T T T T T T T Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oc Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic RECOMENDACION INSTALACIONES 100 100 Ant 100 90 90 90 80 80 80 70 70 70 60 60 60 50 50 50 40 40 40 30 30 30 20 20 20 10 10 10 0 i i i i i i i i i i 0 l 0 1 1 1 1 1 Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Ene Feb Mar Abr May Jun Jul Ago Sep Oct Nov Dic Fuerzas Areas para Mantener AMBIENTE G
79. rage YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 557
80. rds records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Avai
81. rds records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Int
82. rds records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Avail
83. rds 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews
84. records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interv
85. records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Avai
86. rviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available INTERLOMAS IY records records records records records records records records records PI records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interv
87. rviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Inte
88. rviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records
89. s records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews a ow 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Dealer JAGUAR LAND ROVER M RIDA Total general Datos Incompletos Color Nombre cliente TEL FONO FERNAN PAVIA PUGA ALEJANDRO DAJER ARTURO FERNANDO CANTO REBORA JUAN JOSE PEREZ PONCIANO MARI
90. s ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V JAG UA FR DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Dealer Datos Incompletos Color Nombre cliente Vin Cuenta de Vin JAGUAR LAND ROVER MASARYK VALLE TEL FONO MIGUEL ANGEL TELLO LODLOW SALAG2D43CA649811 Total general Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR MASARYK Satisfacci n General con Ventas L4 MASARYK Nacional BENENNEN TTT ily BENETAN EEENENER BENETAN Jul 14 Promedio 12 meses MASARYK Nacional ene 14 86 89 feb 14 86 90 mar 14 91 91 abr 14 96 91 may 14 100 95 jun 14 97 93 jul 14 82 90 ago 14 94 94 sep 14 91 87 oct 14 88 91 nov 14 84 89 dic 14 79 89 YTD 90 91 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX JLR MASARYK Diagn stico de Satisfacci n con Venta Entrevistas Entrevistas 2 596 1 Recomendar a Dealer a un amigo o conocido 2 Experiencia de compra y entrega de s
91. s Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records
92. s Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Inte
93. s Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar Land Rover Front Face Bussines S A de C V DICIEMBRE 2014 CSI Registros Err neos Servicio Jaguar amp Land Rover Front Face Bussines S A de C V JAG UA R Satisfacci n General con Ventas 100 90 80 70 60 E CULIACAN Nacional gt eo Xx ene 14 feb 14 abr 14 jun 14 jul 14 ago 14 sep 14 oct 14 nov 14 dic 14 YTD Promedio 12 meses CULIACAN Nacional ene 14 0 91 feb 14 85 91 mar 14 80 89 abr 14 0 93 may 14 100 97 jun 14 0 96 jul 14 0 90 ago 14 100 97 sep 14 0 80 oct 14 90 97 nov 14 0 92 dic 14 0 88 YTD 90 91 Front Face Bussines S A de C V DICIEMBRE 2014 SSI SALES SATISFACTION INDEX A JLR CULIACAN Diagn stico de Satisfacci n con Venta Domus mo 8 a j 100 50 50 100 1 Recomendar a D
94. stra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V bS JAGUAR DICIEMBRE 2014 SSI SALES SATISFACTION INDEX NACIONAL JLR Cumplimiento de Est ndares de Ventas TRATO AMABLE INFORMACI N DE VENTA 100 100 100 90 90 di au ce ah ar 90 sy e 80 80 80 70 70 70 60 60 60 50 50 50 40 40 40 30 30 30 20 20 20 10 10 10 0 0 l 0 T T T T 1
95. terviews PEDREGAL Average YTD Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Availa
96. terviews Interviews Interviews MASARYK Average YTD Available Available Available Available Available Available Available Available Available Available GUADALAJARA WINE records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews GUADALAJARA Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available MONTERREY INN records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews MONTERREY Average YTD Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Availab
97. terviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews INTERLOMAS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records MING records records records records records records Ie M records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Intervie
98. u nuevo Land Rover 4 Satisfacci n su JLR modelo 5 iLo hicieron sentir bienvenido como cliente 6 Ambiente general de las instalaciones 7 Asesor de ventas muestra inter s en entender sus necesidades 8 Conocimiento del vendedor sobre las caracter sticas de los modelos JLR y sus ventajas 9 El tiempo invertido y la respuesta a sus necesidades fue el adecuado 10 Le ofrecieron una prueba de manejo 10a Experiencia en la prueba de manejo 11 Su asesor de ventas lo estuvo informando durante el proceso de compra y entrega de su veh culo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia des
99. ulo 12 Compra y o contrato de financiamiento en cuanto a la explicaci n clara y exacta de la documentaci n 13 Su asesor de ventas lo atendio en tiempo y forma 14 C mo evaluar a el cumplimiento de los compromisos hechos por el vendedor con usted 15 Proporciona informaci n acerca de los modelos accesorios y alternativas de compra financiamiento 16 Concidera que la agencia realiz un esfuerzo por garantizar su satisfacci n al momento de la entrega 17 Se encuentra satisfecho con la limpieza con que se le entreg el veh culo 18 El auto contaba con el tanque de gasolina lleno 19 Mec nicamente su unidad se encontraba en excelentes condiciones 20 Manual de propietario requerimientos de mantenimiento garant a etc 21 Le brindaron informaci n clara y exacta de las caracteristicas y funciones de su veh culo 22 Lo ha contactado la agencia despu s de la entrega verificar si todo fue de su completa satisfacci n 23 Se le ofreci una orientaci n por parte del Departamento de Servicio 24 La entrega de su JLR se hizo en la fecha y hora acordada 25 Recomendar a JLR a un amigo o conocido Front Face Bussines S A de C V SSI SALES SATISFACTION INDEX Cumplimiento de Est ndares de Ventas TRATO AMABLE 100 100 90 90 80 80 70 70 60 60 50 50 40 40 30 30 20 20 10 1
100. vailable Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Reco
101. vailable Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 57715 2775 29715 50711 35712 68752 773 53722 36719 65723 50712 ors s os Records 12 Interviews MONTERREY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara
102. views Interviews Interviews Records 12 Interviews CULIAC N Months 12 Months Average YTD ol ojo Jess 2 3 xex 2 3 om oo room ar om o o om 2 0 am 3 3 oro ve e Jo 2 0 o 2 0 7 om Front Face Bussines S A de C V DICIEMBRE 2014 National Summary CSI Available Available Available Available Available Available Available Available Available Available Available Available NATIONAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records r
103. views Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE 33714 2378 1575 2673 2575 2217 25710 2711 25710 33710 39712 mara o es Records 12 Interviews MERIDA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PUEBLA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 1173 1677 1175 23710 1777 2078 1575 1275 1077 a a o Records 12 Interviews PUEBLA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available CULIAC N records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 1375 2378 1178 100 371 95 1073 1677 1677 1373 1270 1576 A H Records 12 H Interviews CULIAC N Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available COUNTRY records records records records record
104. w 070 os 070 ses 972 om 070 100 373 os 070 om 070 379 om oo os 070 om oo os ora 7 2 gt Records 12 Interviews COUNTRY Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available INTERLOMAS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews este ow ovo os ovo om 070 om oo oa os oo om 979 om oo om o70o os o7o es 5972 2009 a 6 e Front Face Bussines S A de C V H Records 12 H Interviews INTERLOMAS Months 12 Months Average YTD A Y EN NZ JAG UA R DICIEMBRE 2014 SSI Registros Err neos Ventas Jaguar amp Land Rover Cuenta de vin vin 1 1 Dato erroneo Cliente CONSTRUCTORA E INMOBILIARIA SASEJA ZACATLAN SA DE CV SALDHMR89FA457914 JAGUAR LAND ROVER PUEBLA Total JAGUAR LAND ROVER PUEBLA Total general 1 Dealer Front Face Bussines S A de C V Dealer JAGUAR LAND ROVER GUADALAJARA Total JAGUAR LAND ROVER GUADALAJARA JAGUAR LAND ROVER LE N Total JAGUAR LAND ROVER LE N JAGUAR LAND ROVER MASARYK VALLE Total JAGUAR LAND ROVER MASARYK VALLE JAGUAR LAND ROVER M RIDA Total JAGUAR LAND ROVER M
105. ws Interviews Interviews Interviews Interviews Interviews Interviews H Records 12 H Interviews National Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available PEDREGAL records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews ETE n7 52717 33712 76725 75733 73788 7573 73732 5734 32735 35715 my o Records 12 Interviews PEDREGAL Months 12 Months Average YDT Available Available Available Available Available Available Available Available Available Available Available Available CEDROS records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 36715 57715 35712 3775 50715 25712 21717 53723 67727 67725 52721 s0715 ss gt som Records 12 Interviews CEDROS Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available MASARYK records records records records records records records records records records records records Interviews Intervie
106. ws Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews 59714 2378 1372 36715 1575 1675 23710 1875 1875 2275 22710 357 286 m x Records 12 Interviews MASARYK Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available GUADALAJARA records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews TSR 55735 100730 30725 35735 55722 TER 77730 53734 104742 101736 7725 78728 ses m x Records 12 Interviews GUADALAJARA Months 12 Months Average YTD Available Available Available Available Available Available Available Available Available Available Available Available records records records records records records records records records records records records Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews Interviews EET 2078 1072 TYEE 2177 33712 28718 25710 ZYE 32713 2573 a s 90 Records 12 Interviews LEON Average Months 12 Months YTD Available Available Available Available Available Available Available Available Available Available Available Available MONTERREY records

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