Home

M118/M119 SERVICE MANUAL

1. 5 27 FW Update Tool Messages 5 27 FW Update Tool Messages 5 30 6 TROUBLESHOOTING 6 1 6 1 SERVICE CALL CONDON Sn 6 1 SA SUMMARY aiios quingenta abo dudo 6 1 Fusing related Usan Pie pU ME EE 6 1 51 2 ENGINE SG teniet eiue apud AA 6 2 SO 2 Faser Optics Error 6 2 SC 4xx Image Transfer and Transfer 6 3 SC 5xx Motor and Fusing 6 3 SC 6xx Communication and Other 6 7 6 1 3 CONTROLLER SG vu a 6 8 FO MU CE UM LL ELE e 6 8 6 2 IMAGE PROBLEMS 6 9 6 2 1 OVERVIEW EET 6 9 6 2 2 TEST PAGE PRINTING ant dn deden Od 6 9 Test Page Print Procedure scientist 6 9 6 2 3 TEST PATTERN PRINTING ass aaa 6 10 Test Pattern Print Pr cedur naar 6 10 6 2 4 DARK LINES IN HALFTONE AREAS 75MM INTERVALS 6 11 SAN MC 6 12 6 3 1 JAM SENSOR 6 12 DMA duo ino dicas 6 12 Original Jam 8 E EDD D EH E 6 12 Original Jam ARED scsi oa ica 6 13 63 2 JAM MESSAGE LIS Tora na 82855 a 6 14 Paper ee nme 6 14 Original AME ooo ote ctio MM
2. motor started to rotate or The machine does not release a main motor lock signal within 2sec after the main motor switched off or The machine detects a main motor lock signal every 100ms for seven times consecutively after the main motor started to rotate stably SM 6 3 M118 M119 Service Call Conditions Overload of Torque load overload Defective main motor Disconnect or defective motor harness Turn the machine s main power off and then on Check or replace the main motor if the torque load is normal Replace the motor harness Exhaust fun Error The FAN lock signal High for 10 seconds after the fan motor started to rotate Disconnected or defective motor harness 1 Turn the machine s main power off and then on Fuser thermistor error 541 The thermistor output is less than 0 for 5 seconds after the fusing lamp turns Disconnected or defective thermistor Disconnected or defective fusing lamp Check the harness connection of the thermistor Replace the fusing unit Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated Fuser reload error This SC is issued if one of following conditions occurs The fusing temperature rises 8 C or less in 1 5 seconds and this continues 5 times consecutively or The fusing temperature has not reached 45
3. DU 4 52 4101 FUSING UNT ns 4 52 A O eene nk ned 4 54 After installing a new fusing 4 54 4 10 22 THERMOSTAT aus 4 55 4103 THERMISTOR AE 4 56 4104 FUSING LAMP t E 4 56 When reinstall the fusing lamp 4 57 4105 HOTROLUEER conan 4 58 4 10 6 PRESSURE ROLLER 4 58 4 10 7 HOT ROLLER STRIPPER 5 4 59 E ee ee ee ee 4 60 4111 MAIN MO TOR eed ee etes 4 60 4 11 2 DUPLEX MOTOR FOR M119 4 60 4 12 ELECTRICAL COMPONENTS trente 4 61 4121 LAYOUT OF BOARDS aaa 4 61 USB Host Board mva eee Re 4 61 ECB Engine Controller Board 4 62 When installing the new ECB Engine Controller Board 4 63 C 4 63 Controller Board wassen ET 4 64 iii M118 M119 EN 4 65 412 3 CHARGE TERMINAL BASE ns 4 68 4 13 A NN DENN IN ND 4 69 GOOPING FAN 4 69 2132 SPEAKER ea een ee 4 69 4 13 3 QUENCHING LAMP esse 4 70 4 14 IMAGE 0 4 71 4 14 4 REGISTRATION ADJUSTMENT 4 71 SOES ee 4 71 Service AUS MEN tan etia tiet n axe Ea tius 4 71 5 SYSTEM MAINTENANCE REFERENCE 5 1 BE NERVE 5 1 5 1 2 MAINTENANCE MODE MENU ana 5 1 To access Maintenance Mode
4. 016 100 2 Disconnect the ADF harness 4 1 523 x 1 and ground wire B 4 1 016 674 3 Open the ADF unit A 016 675 4 Release the three hooks of the right hinge with screw driver shown above 5 Lift the ADF unit M118 M119 4 8 SM ADF 4 4 2 ORIGINAL TRAY A 016 101 1 Open the ADF cover 2 Original tray B Two tabs 4 4 3 ADF FEED UNIT 1 Open the ADF cover st 7 50645 5 3 lt 17016102 2 Release the lock lever A 3 ADF feed unit B SM 4 9 M118 M119 ADF 4 4 4 ADF SEPARATION PAD 1 Open the ADF cover 2 ADF feed unit Feed Unit m018r661 3 ADF separation pad A hook x 2 spring x 1 4 4 5 ADF FRONT COVER 1 ADF unit 48 p 4 8 2 Original Tray 4 p 4 9 3 ADF feed unit 8 p 4 9 10151663 m018r662 4 ADF front cover A 4 x 1 M118 M119 4 10 SM 4 4 6 ADF REAR COVER 1 ADF unit 8 p 4 8 Original Tray 8 p 4 9 ADF feed unit 48 p 4 9 710151665 4 ADF rear cover A x 2 4 4 7 ADF TOP COVER 1 ADF unit 4 p 4 8 2 ADF front cover 8 p 4 10 3 ADF rear cover 7 p 4 11 a AAA va Ald 018 666 4 ADF top cover two tabs two hooks SM 4 11 ADF M118 M119 st 7 50645 5 3 lt ADF 4 4 8 ADF MOTOR ADF unit 4 p 4 8 Original
5. 4 2 4 2 LEFT COVER T 4 3 AREA 4 5 RIGEIT COVER ate ri M NS 4 6 43 3 HOR E EN 4 7 When installing the top 4 7 A ADE PRI 4 8 AAA ADE UNIT een 4 8 i M118 M119 4 42 ORIGINAL TRAV aaa 4 9 4 4 3 ADP EEN us 4 9 444 ADF SEPARATION PAD insmeert 4 10 4 4 5 ADF FRONT COVER 0 03 A DAA 4 10 44 6 ADP REAR COVER ond 4 11 44 7 ADF TOP COVER seede 4 11 44 9 ADE BAO VOR a ee dtd bes 4 12 4 4 9 ORIGINAL SET 5 4 13 4 4 10 ADF COVER OPEN 4 14 4 4 11 ADF FEED SENSOR SAH dee 4 14 4412 ADF DRIVE BOARD essen 4 15 25 ARDP 4 16 4 5 TFARDE UN aa 4 16 4 5 2 ORIGINAL TRAY conan aaa 4 17 4 5 9 ARDF FEEDUNT 4 18 4 54 ARDF SEPARATION PAD u 4 18 4 5 5 ARDF FRONT COVER az AIN 4 19 45 6 ARDE REAR COVER ninae meenemen 4 20 4 5 ARDE TOP COVER a II 4 21 458 ARDE MOTOR 4 22 4 5 9 ARDF COVER OPEN SENSOR 4 23 45 10 ORIGINAL SET SENSOR ORIGINAL REVERSE SENSOR 4 24 45 11 ARDF FEED SENSO ul 4 27 45 12 ARDF DRIVE BORAEBD ee 4 28 460 SCANNER UN spe eee en 4 29 4 5 1 PANE Ense ae 4 30 4 6 2 SCANNER TOP 0002 1 000000000000 000000000000 4 31 4 6 3 SCANNER CARRIAGE 4 32 4 6 4 EXPOSUR
6. USB Host Optional Duplex Optional Models Tray PCL PS Fax Unit Memory M355 NA Not Available SM 1 5 M118 M119 INSTALLATION AAA ee Installation Requirements 2 INSTALLATION 2 1 INSTALLATION REQUIREMENTS 2 1 1 ENVIRONMENT Rh 90 2 Lnd 27 80 6F 80 Rh m 25 77F 70 Rh I 60 32 C 89 6F 54 Rh 50 40 A AA u 15 C 59F 30 Rh 20 10 10 50F 15 Rh 0 10 20 m018i001 1 Temperature Rage 10 C to 32 C 50 F to 89 6 F 2 Humidity Range 15 to 80 RH 3 Ambient Illumination Less than 2 000 lux do not expose to direct sunlight 4 Ventilation 3 times hr person 5 Do not put the machine in areas with sudden temperature changes This includes Areas directly exposed to cool air from air conditioning Areas directly exposed to heat from a heating system Do not put the machine in areas exposed to corrosive gas Do not install the machine at locations over 2 000 m 6 562 ft above sea level Put the machine on a strong level base Tilting towards any side must be no more than 3 mm 9 Do not put the machine in areas with strong vibrations 2 1 2 MACHINE LEVEL Front to back Within 5 mm 0 2 of level Right to left Within 5 mm 0 2 of level SM 2 1 M118 M119 Installation Requirements 2 1 3 MACHINE SPACE REQUIREMENT Put the machine near a power so
7. 4 RICOH UNIVERSITY Learning Knowledge Performance M118 M119 SERVICE MANUAL LANIER RICOH Savin It is the reader s responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is intended to convey endorsement or other affiliation with Ricoh products 2012 RICOH Americas Corporation rights reserved WARNING The Service Manual contains information regarding service techniques procedures processes and spare parts of office equipment distributed by Ricoh Americas Corporation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss
8. For one duplex page the total counter goes up by 2 duplex job of a three page original the total counter goes up by The duplex counter counts pages that have images on both sides For one duplex page the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Total counter This machine has a total sides printed counter only so a duplex print is counted as two not one You can check the total counter in the Maintenance mode or the User Tools Maintenance mode Engine Maintenance gt Display Info gt Counter User Tools Print List Report gt Configuration Page or Maintenance Page The following table shows paper savings and how the counters increase for some simple examples of single sided and duplex jobs M118 M119 7 4 SM Duplex mode Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved EK EE EEE ENE EK Ga JP Pe foe fs 6 ee 615 Paper Save If combine mode is used the total and duplex counters work in the same way as explained previously The following table shows paper savings and how the counters increase for some simple examples of duplex combine jobs 2 in 1 mode Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved fe fs IEEE EEE ICH oef ee 615
9. Adjusts the amount of paper buckle at the Vert Tray2 Thin registration roller for each tray and paper type Paper 8 to 8 0 Default 1 mm step Vert Tray2 Thick Paper Vert Dup Plain Paper Adjusts the amount of paper buckle at the Vert Dup Thin Paper registration roller for each tray and paper type 8 to 8 0 Default 1 mm step Vert Dup Thick Paper Adjusts the fusing temperature for plain paper Plain Paper 150 to 190 175 Default 5 C step Adjusts the fusing temperature for thick 1 paper Thick1 Paper 160 to 200 185 Default 5 step Adjusts the fusing temperature for thick 2 paper Thick2 Paper Fusing Unit 160 to 200 185 Default 5 C step Temperature Adjusts the fusing temperature in the standby Standby mode 120 to 175 155 Default 1 C step Adjusts the fusing temperature in the low power Low Power mode 80 to 135 120 Default 5 C step System Maintenance Reference SM 5 9 M118 M119 Image Adjustment Engine Maintenance Adjusts the fusing temperature for thin paper Thin Paper 140 to 165 150 Default 5 C step Adjusts the fusing temperature for envelope Envelope 170 to 200 200 Default 5 C step Fusing Unit Temperature postcard Adjusts the fusing temperature for postcard 160 to 200 185 Default 5 C step Adjusts the fusing temperature for recycled Recycled paper 150 to 180 160 Default 5 C step Adjusts
10. contact the network administrator 8 p 3 1 Service Call Conditions While the message is displayed press the OK key A menu for changing the paper size of the current tray appears Load A4 Letter Legal size paper in the tray and then select the corresponding paper size using dh F keys and press the OK key The machine will then print out the fax Note that the paper size setting for the tray under system settings will be changed See the user s guide Use the ARDF or ADF even when scanning A4 Letter or smaller size originals If you need to use the exposure glass set A4 Letter or smaller size in Scan Size under scanner settings and then try again See the user s guide M118 M119 Error Messages Message Causes Solutions The machine s memory 2 Press Exit to print the originals that reached capacity while Sort was an were successfully scanned into originals were being scanned Cancelled memory Then copy again the from the ARDF or ADF to originals left in the ARDF or ADF perform sort copying If the Auto Redial setting is enabled the machine will redial the number A transmission error occurred and try again If all attempts fail or if TX Comm Error and the fax could not be the machine is in Immediate transmitted correctly Transmission mode the fax will not be transmitted Try the operation Appendix Trouble Shooting again 2 sided copy could not be Sp
11. Image Adjustment Fax Maintenance RX Settings TX Settings Overseas Comm Mode Settings M118 M119 CNG Cycles Tone Sound Monitoring Stop Clear Key Off Hook Level Off Hook Detection Redial Interval Redialings Overseas Comm Mode Minimum Time Length Number of CNG cycles to be detected This setting is only effective for FAX TAD mode 1 5 Cycle Default 2 0 Cycle Determines the period when tones from the line are monitored No Monitoring Up To Phase B Default All TX Phases Pressing the Stop Clear key can stop the current receiving operation Received data is lost No Functional Default Functional Sets the off hook detection threshold 10V Default 15V 20V 25V Sets the Off Hook detection period 200 msec Default 800 msec Sets the redial interval when Tx fails 5 Min Default 6 Min Sets the number of redials when Tx fails 2 times 3 Times Default 4 Times 5 Times This sets the machine to ignore a DIS signal sent from the called station once in a sending operation Off Default Ignore DIS Once If this setting is set to On the machine detects the CNG signal after the line is connected If it is set to Off the machine detects the CNG signal as long as the line is connected 100 Ms 200 Ms 300 Ms 400 Ms Default 5 14 SM Fax Maintenance Dial Pulse Setting Dial Pulse Type Tone Signal Transmission T Minimum Pause In
12. Not available Not available Please reboot the Machine Connect to MFP Please wait a moment Please reboot MFP after panel shows reboot message 1 Check network cable connection 2 Check MFP status if it is available 3 Check MFP and PC IP address setting 4 Check PC firewall setting about FTP 1 Check network cable connection 2 Check MFP status if it is available SM Firmware Updating Check the download file name in setting ini Can t open ROM file ImageFile F W file does not exist Please check ROM file Check the download file and fw update tool is in the same folder Check the download file name in setting ini Can t open Eng ROM file EnglmageFile Please check Eng ROM Engine F W file does not exist Check the download file and fw update tool is in the file same folder New Version Update FW AIO FW is transmitting Not available Eng FW version Update Eng FW Firmware is Updating AIO FW is updating Not available Eng Firmware is Engine FW is transmitting Not available Engine FW is updating Not available Updating FW Update Done Please reboot the F W update is completed Please reboot the Machine Machine SM 5 29 M118 M119 System Maintenance Reference Firmware Updating FW Update Tool Messages Error Message for USB update Machine 1 not ready Wrong Model Machine 1 busy FW Update Don
13. baie addedUpdmedmem 0 Service Menu 2 APPENDIX SP MODE TABLE 2 1 SERVICE MENU See Main Chapters for Service Program Mode SM Appendix 2 1 M118 M119 APPENDIX TROUBLESHOOTING GUIDE REVISION HISTORY rage bate 0 Service Call Conditions 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 SERVICE CALL CONDITIONS See Main Chapters for Service Call Conditions D lt o Guide 5 53 88 2 E lt SM Appendix 3 1 M118 M119 Error Messages 3 2 ERROR MESSAGES 3 2 1 OVERVIEW Error codes will be displayed on the LCD panel if the machine has a problem These can be viewed by a customer 3 2 2 ERROR MESSAGES LIST Message Causes Solutions The paper tray was empty Load paper in the paper tray See User Guide The tray set for Select Paper Tray under Fax Features did not contain A4 Letter or Legal size paper Load valid size paper in the tray and configure the paper size settings under The machine was not able to System Settings accordingly print the received fax or the A cover or tray was open Close machine s memory reached 2XXX14 Ne the cover or tray capacity while receiving a fax There was a paper jam Remove because the document was the jammed paper See User Guide A print cartridge was empty too large Replace the print cartridge See User Guide Th
14. 12 ARDF DRIVE BOARD 1 ARDF drive unit 49 p 4 22 ARDF Motor m118r219 2 ARDF drive board A x 1 all 276 and hooks M118 M119 4 28 SM Scanner Unit 4 6 SCANNER UNIT 1 Front cover 48 p 4 2 Left cover 487 p 4 3 Rear cover 487 p 4 5 m118r114 4 Slide the scanner unit A in the direction of the blue arrow and remove it amp ground cable x 2 flat cable x 1 27 x 3 52 3 ADF unit or ARDF unit p 4 8 S p 4 16 Operation Panel 487 p 4 30 m016r103 7 Scanner Unit A SM 4 29 M118 M119 6 amp 5 4 Scanner Unit 4 6 1 OPERATION PANEL 1 Scanner unit 4 p 4 29 2 ADF unit or ARDF unit 48 p 4 8 8 4 16 A m118r115 3 Turn the scanner unit over 4 Operation panel A x 3 hooks M118 M119 4 30 SM 4 6 2 SCANNER TOP COVER 1 Scanner unit 8 p 4 29 2 Turn the scanner unit over 016 104 3 Remove the six screws on the bottom of the scanner base 4 Scanner top cover A hooks SM 4 31 m016r105 Scanner Unit M118 M119 st 7 50645 5 lt Scanner Unit 4 6 3 SCANNER CARRIAGE UNIT 1 Scanner unit 4 p 4 29 2 Scanner top cover 4 p 4 31 016 106 3 Slide the scanner carriage unit A to the right side 016 107 4 Loosen the timing belt A as shown above and remove it 016 644 5
15. 7 5 M118 M119 gt gt gt Paper Save Duplex 2 in 1 mode Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved AAA AAA pss E EEE 2 ENE E E E Als ls 4 Leg M118 M119 7 6 SM M118 M119 SERVICE MANUAL APPENDICES M118 M119 APPENDICES TABLE OF CONTENTS 1 APPENDIX 1 1 1 1 GENERAL 5 1 1 1 1 1 GENERAL SPECIFICATION Soares 1 1 112 PRINTER si a ii 1 4 Ils COPIER 2 5554 1 8 eee 1 5 i ANAS GAINING 1 7 NETS RE 1 8 Fax transmission and reception 1 8 Internet Fax transmission and reception 1 10 1 2 SUPPORTED PAPER SIZE Sc 1 11 2 APPENDIX SP MODE TABLE 2 1 2 SERVICE MENU iii cti 2 1 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 3 1 SERVICE CALL CONDITIONS idet ied nn ici 3 1 3 2 ERROR 55 5 3 2 32 OVERVIEW 3 2 3 2 2 ERROR MESSAGES LIST Au 3 2 32 3 FAX E
16. C within 9 seconds after the fusing lamp comes ON while the machine is warming up or The fusing unit does not attain reload temperature within 35 s normal temperature or 65 s lower temperature the thermistor output is less than 18 C after the fusing temperature control starts M118 M119 6 4 SM Service Call Conditions Defective or deformed thermistor ncorrect power supply input at the main power socket 1 Defective fusing lamp High temperature error Soft The detected temperature stays at 225 C for 1 second and this consecutively occurs 10 times Defective ECB Defective PSU Replace the ECB Replace the PSU Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated High temperature error hard During stand by mode or a print job the detected heating roller temperature reaches 250 C Defective ECB Defective PSU Replace the ECB Replace the PSU Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC g 5 82 code and cannot be operated SM 6 5 M118 M119 Service Call Conditions Fuser full heater error The fuser full heater remained ON at full capacity for more than 9 s after the fusing temperature attains reload temperature Deformed thermistor Thermisto
17. Confirm that the network settings such as en E mail transmission IP address DNS and SMTP settings have failed been configured properly make sure that no double byte character is used Codec error E mail Confirm that the network settings such as 8 transmission failed IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used TIFF Edit Error E mail Confirm that the network settings such as Bas transmission failed IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used Memory Overflow The The fax was too large Resend the NE machine memory document in parts as several smaller reached capacity individual faxes or send at lower resolution SM Appendix 3 17 M118 M119 Error Messages Receiving Error Log in error Connection Confirm that the network cable is properly to the server failed connected to the machine 17 that the network settings such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used E mail List acquisition Ask the sender to check the e mail 4 22 error E mail reception settings failed Mail header acquisition Ask the sender to check the e mail 4 23 error E mail reception settings failed Mail part header Ask the sender to check the e mail acquisition error E mail settings 15 21 recep
18. Fusing lamp A L nd oof 845 5 3 4 When reinstall the fusing lamp A 72 m016r138 The flat terminal A must be placed on the right side of the fusing unit fusing cable side SM 4 57 M118 M119 Fusing 4 10 5 HOT ROLLER 1 Fusing lamp 8 p 4 56 m016r140 3 Hotroller A C ring x 2 gear x 1 bushing x 2 4 10 6 PRESSURE ROLLER 1 Hot roller 8 4 58 016 148 2 Pressure roller Bearing 2 M118 M119 4 58 SM 4 10 7 ROLLER STRIPPER PAWLS 1 Fusing unit 48 4 52 2 Fusing upper cover 8 p 4 55 Thermostat aga o YE C A Er i 3 Metal holders 1 holder for each pawl 5 x2 each 4 Hot roller stripper pawls 1 spring for each pawl SM 4 59 m016r143 012 144 Fusing M118 M119 st 7 y D 50645 5 lt Motors 4 11 MOTORS 4 11 1 MAIN MOTOR 1 Front cover 4 p 4 2 2 Left cover 8 p 4 3 m118r105 3 Main motor B x 4 99 1 4 11 2 DUPLEX MOTOR FOR M119 Front cover 8 p 4 2 Left cover 8 p 4 3 Rear cover 8 p 4 5 Right cover 8 p 4 6 Top cover 487 p 4 7 oN gt m016r123 6 Duplex motor A P x 2 27 x 1 M118 M119 4 60 SM 4 12 ELECTRICAL COMPONENTS 4 12 1 LAYOUT OF PC BOARDS C USB Board Engine Controller Board C Controller Board FCU Fax Control Uni
19. Gael 6 15 TJENER SNE 7 1 7 1 ENERGY SAVER MODES cera dra 7 1 8 105 7 1 Return to Stand by 7 2 Recommendation wonenden enen 7 2 T2 PAPER NER 7 3 7 2 1 EFFECTIVENESS DUPLEX COMBINE 7 3 DUPEK a EE 7 3 SM v M118 M119 M118 M119 2 Combine 2 0 0 0 60 nennen nn namen namen 7 3 5 READ THIS FIRST Safety Notices Important Safety Notices Prevention of Physical Injury 1 Before disassembling or assembling parts of the machine and peripherals make sure that the machine power cord is unplugged The wall outlet should be near the machine and easily accessible If any adjustment or operation check has to be made with exterior covers off or open while the main switch is turned on keep hands away from electrified or mechanically driven components The machine drives some of its components when it completes the warm up period Be careful to keep hands away from the mechanical and electrical components as the machine starts operation The inside and the metal parts of the fusing unit become extremely hot while the machine 1 operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporar
20. Remove the flat cable A from the scanner carriage unit M118 M119 4 32 SM 016645 016 646 7 A and scanner carriage unit SM 4 33 Scanner Unit M118 M119 st 7 50645 5 lt Scanner Unit 4 6 4 EXPOSURE LAMP 1 Scanner carriage unit 8p 4 32 018647 2 Carriage top cover A P x 2 27 x 1 016 648 3 Exposure lamp hooks When reinstalling the exposure lamp 016 649 Place the lamp cord wires as shown above Otherwise the top cover could pinch the lamp cords and damage them when reinstalling the top cover on the scanner carriage unit M118 M119 4 34 SM 4 6 5 LAMP STABILIZER BOARD 1 Scanner carriage unit 4 p 4 32 m018r650 2 Carriage bottom cover A x 2 3 Lamp stabilizer A 4 x 1 SM 4 35 Scanner Unit M118 M119 st 7 5645 5 lt Scanner Unit 4 6 6 SCANNER MOTOR 1 Scanner carriage unit 8 4 32 m018r652 2 Scanner motor A 3 016 653 3 Carriage A x 2 4 Ground plate B double sided tape 5 Conductance tape C 6 Scanner motor M118 M119 4 36 SM Laser Unit 4 7 LASER UNIT ZNCAUTION Turn off the main power switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 4 7 1 CAUTION DECAL LOCATI
21. Tray 4 p 4 9 ADF feed unit 4 p 4 9 ADF front cover 8 p 4 10 ADF rear cover 4 4 11 ao fF OPM gt m018r667 6 ADF drive unit A x 4 all 276 m016r668 7 ADF motor assembly A 4 x 2 8 ADF motor A x 2 M118 M119 4 12 SM 4 4 9 ORIGINAL SET SENSOR 1 ADF unit 48 p 4 8 ADF feed unit 48 p 4 9 ADF motor assembly 48 p 4 12 ADF Motor m018r670 Feed roller holder A x 1 Upper guide B 4 x 2 016 671 6 Original set sensor A hooks SM 4 13 ADF M118 M119 st 7 50645 5 lt ADF 4 4 10 ADF COVER OPEN SENSOR 1 Original Tray 4 p 4 9 2 ADF rear cover 8 p 4 11 mO18r679 3 ADF cover open sensor A x 1 27 x 1 4 4 11 ADF FEED SENSOR 1 ADF unit 48 p 4 8 2 ADF feed unit 4 p 4 9 m018r680 3 Sensor cover A 4 x 2 m016r681 4 ADF feed sensor A hooks 27 x 1 M118 M119 4 14 SM 4 4 12 ADF DRIVE BOARD 1 Original Tray 4 8 4 9 2 ADF rear cover p 4 11 m018r679a 3 ADF drive board A no screws all plugs 227 6 and hooks SM 4 15 ADF M118 M119 oof amp 5 5 3 4 ARDF 4 5 ARDF 4 5 1 ARDF UNIT 1 Left cover 48 p 4 3 m118r201 2 Disconnect the harness A 27 x 1 x 1 and ground wire B x 1 m118r202 3 Open the ARDF unit m118r203 Release the t
22. and protect the environment Power Consump Operating Stand by Mode 5 Energy saving Energy Saver Mode 1 2 Energy Saver Mode Energy Saver Mode 1 Timer Plug in 9 Energy Saver Mode 2 Timer 1 min 240min 4 After 240min from last job Timer starts m016d911 The backlight of the screen is turned off and Energy Saver Mode1 appears on the screen and then the fusing lamp is turned off and Energy Saver appears on the screen The area shaded grey in this diagram represents the amount of energy that is saved when the timers are at the default settings If the timers are changed then the energy saved will be different For example if the timers are all set to 240 min the grey area will disappear and no energy is saved before 240 min expires Timer Settings The user can set these timers with User Tools Admin Tools Power Saver Mode EnergySaver Mode2 Energy Saver Mode 1 30 sec This can be only turned on or off Energy Saver Mode 2 1 to 240 min This can be turned on or off and timer setting is gt 22 gt gt adjustable default 1min SM 7 1 M118 M119 Energy Saver Modes Return to Stand by Mode Energy Saver Mode 1 Recovery time 10 sec Energy Saver Mode 2 Recovery time 20 sec Recommendation We recommend tha
23. can only be repaired in a factory or at a location with the requisite equipment The laser subsystem is replaceable in the field by a qualified Customer Engineer The laser chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the optical subsystem is required A WARNING Use of controls or adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure A WARNING Turn off the main switch before attempting any of the procedures in the Laser Optics Housing Unit section Laser beams can seriously damage your eyes CAUTION MARKING 72 I CAUTION CAUTION CLASS 38 LASER RADIATION VORSI WHEN OPEN AVOID EXPOSURE TO THE BEAM VORSICHT LASERSTRAHLUNG KLASSE 3B WENN ABDECKUNG GE FFNET NICHT DEM STRAHL AUSSETZEN gt PS lt Symbols Abbreviations and Trademarks This manual uses several symbols and abbreviations The meaning of those symbols and abbreviations are as follows CIC Clip ring rer m Clamp N N b P d d Short Edge Feed SEF Long Edge Feed LEF Trademarks Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporation in the United States and or other countries PostScript is a registered trademark of Adobe Systems Incorporated PCL is a registered tr
24. cpm LT Document Multiple ADF ARDF 28 cpm A4 30 cpm LT Copy Speed Copy Multiple Document ADF ARDF 20 cpm Single Copy Multiple copy Up to 99 600 x 600 dpi Flatbed 600 x 300 dpi Scanning Resolution H x V ADF ARDF 50 65 78 93 129 155 200 400 EU 50 71 82 93 122 141 200 400 Reduction Enlargement Custom 25 400 in 1 steps Copy mode Text Photo Mixed Duplex copy Yes M119 only Combine copy 2 in 1 4 in 1 ADF ARDF only for A4 LT SM Appendix 1 5 M118 M119 General Specifications APS AMS Photo Mode Standard collation ADF ARDF only Max A4 LT LG Electronic Sorting Image Rotation Series Copy SM Appendix 1 6 M118 M119 General Specifications 1 1 4 SCANNER Scanner 1200 x 1200 dpi Driver Max 19200 x 19200 dpi interpolated ADF ARDF Black amp White less than 5 sec Gray Scale less than 5 sec 2 5 a 2 lt Resolution Scan modes speed Color less than 10 sec A4 300dpi USB2 0 Platen Black amp White less than 5 sec Gray Scale less than 5 sec Color less than 10 sec MA Width max Up to 216mm Length max Up to 297 original size ADF ARDF Width max Up to 216mm Length Up to 356mm 48 bits color processing input 24 bits color processing Scan Depth output PC Interface USB2 0 10BASE T 100BASE TX TWAIN Compliment TWAIN WIA Scanner utilities and B TWAIN Driver S
25. for dirty background 0 OFF Default 1 ON 2 to 255 not available 0 to 255 0 1 step Adjust Charge Bias 1200dpi LD Adjusts print density density levels by increasing the number Power 31 to 155 112 Default 1 step SM 5 11 M118 M119 Image Adjustment Scan Maintenance Sets the monochrome compression type for scanning Mono Compression MH Default H Adjusts the ADF Scan main scan registration ADF Main Reg 2 0 to 2 0 0 Default 0 1 step Adjusts the ADF Scan sub scan registration ADF Sub Reg 2 0 to 2 0 O Default 0 1 step Registration Adjust Adjusts the Flatbed Scan main scan Flatbed Main registration Reg 2 0 to 2 0 O Default 0 1 step Flatbed Sub Adjusts the Flatbed Scan sub scan registration 2 0 to 2 0 O Default 0 1 step Reg Adjusts the ADF Scan main scan magnification ADF Main Reg 0 9 to 0 9 0 Default 0 1 step Adjusts the ADF Scan sub scan magnification ADF Sub Reg 0 9 to 0 9 O Default 0 1 step Size Adjust Adjusts the Flatbed Scan main scan Flatbed Main magnification Reg 0 9 to 0 9 O Default 0 1 step Adjusts the Flatbed Scan sub scan Flatbed Sub magnification Reg 0 9 to 0 9 O Default 0 1 step Sets the reception level RX Level 43 dBm Default 33 dBm 26 dBm 16 dBm Modem Settings Sets the transmission level TX Level 1 dBm to 15 dBm 15dBm
26. interface harness of the laser optics unit Replace the laser optics unit The laser synchronizing detection signal for LD is not output within 400msec after the LD unit has turned on Disconnected cable from the laser synchronizing detection unit or defective connection Defective laser synchronizing detector Defective LD Defective ECB Check the connectors Replace the laser optics unit Replace the ECB M118 M119 6 2 SM Service Call Conditions Laser Scanning Unit thermistor error At power on the temperature sensor in the optics unit detected a temperature lower than 30 for more than 4 sec It detected a temperature higher than 105 for more than 1sec Thermistor disconnected causes extremely low temperature reading Thermistor damaged and short circuited causes extremely high temperature reading Turn the machine s main power off and then on Replace the thermistor SC 4xx Image Transfer and Transfer Error An error An error signal is detected for 0 2 seconds when changing the development unit is An error signal is detected for 0 2 seconds when changing the development unit for 0 2 seconds when changing the development unit Defective transfer roller Defective high voltage power pack 1 Turn the machine s main power off and then on SC 5xx Motor and Fusing Error Main motor error The machine does not detect a main motor lock signal within 2sec after the main 28 23
27. sown above 22 x 2 15 Remove the ground wire and two connectors 016 168 012 169 17 Release the lock A and then remove the entrance guide B 097 1 18 Fusing Unit 8 p 4 52 M118 M119 4 66 SM Electrical Components Pis en iaa ny018r170 016 172 20 For 119 only Set the machine with the front side facing down resting on the table 21 For M119 only Release the link A x 1 st oof 845 5 3 lt mo16r173 23 PSU A P x 4 27 x 1 SM 4 67 M118 M119 Electrical Components 4 12 3 CHARGE TERMINAL CASE 1 Right cover 48 p 4 6 m016r174 2 Charge terminal case A with the harness x 2 amp x 1 hooks m 16r175 3 Remove the harness 4 4 4 Remove the four springs and terminal pins B 5 Charge terminal case C M118 M119 4 68 SM Others 4 13 OTHERS 4 13 1 COOLING FAN 1 Right cover 48 p 4 6 016 124 2 Cooling fan A x 2 99 x 1 ZNCAUTION Install the Cooling fan A with its decal facing the outside of the machine 4 13 2 SPEAKER oof amp 5 5 2 4 1 Left cover 8 p 4 3 016 125 2 Speaker A x 2 2 x 1 YY x 1 SM 4 69 M118 M119 Others 4 13 3 QUENCHING LAMP 1 Top Cover 8 p 4 7 B 016 161 2 Release two hooks of the quenching lamp with the case and remove it e 7 _ mO16r162
28. switch and unplug the machine before beginning any of the replacement procedures in this manual Symbols Used in this Manual This manual uses the following symbols IM See or Refer to Screws EF Connector 09 Clamp Clip ring E ring REPLACEMENT AND ADJUSTMENT External Covers and Paper Feed Unit 1 REPLACEMENT AND ADJUSTMENT 1 1 EXTERNAL COVERS AND PAPER FEED UNIT A CAUTION off the main power switch and unplug the machine before attempting any procedure in this section 1 1 1 REAR COVER 1 Remove the paper tray unit from the main unit 2 Pull out the paper tray m355r500 3 Rear cover A x2 SM 1 1 M355 M355 Zo e a 5 1 1 2 RIGHT COVER 1 Rear cover MP 1 1 m355r501 2 Right cover A x2 1 1 3 PAPER FEED UNIT 1 Right cover p 1 2 2 Paper feed motor bracket MI 1 8 m355r502 3 Paper feed roller shaft gear A C ring x1 M355 1 2 SM External Covers and Paper Feed Unit m355r503 4 Release paper feed roller shaft A C ring x1 bushing x1 m355r505 5 Paper feed unit A x4 SM 1 3 M355 M355 a 5 5 1 2 PAPER FEED ROLLER 1 2 1 PAPER FEED ROLLER Remove the paper feed roller 1 Right cover MF p 1 2 m355r511 m355r510 2 Remove a C ring A and a bushing B 7 m355r512 3 Rel
29. 00 dpi in Resolution under Printer Features to reduce the size of data See User Guide The data is too large or If using the PCL6 printer driver complex to print set Resolution in Print Quality to 600 600 dpi If using the PostScript 3 printer driver set If you try to print a Locked Print file stored in the machine with the printer m Print Quality in Graphics to 600 600 dpi Print or delete other Locked Print driver s Resolution set to 1200 x 600 dpi or higher in the Print Quality tab printing may be canceled Appendix Trouble Shooting files in the machine and then print the Locked Print file that the depending on the machine failed to print machine s current Alternately resend the Locked memory usage Print file to the machine with Resolution set to 600 x 600 dpil and then print the Locked Print file The machine s memory reached capacity while scanning the first page of the original to store a fax job in memory before transmission The machine s memory Resend the fax in parts as several Memory Overflow reached capacity while smaller individual faxes or send at a sending a fax via lower resolution LAN Fax The machine s memory reached capacity while storing a fax in memory in Memory Transmission mode SM Appendix 3 7 M118 M119 Error Messages Message Causes Solutions Memory has reached capac
30. 127 3 Setthe machine with the rear side facing down resting on the table SS 55645 5 2 lt 016 128 4 Slide the paper feed shaft A to the left side 2 x 2 5 Slide the paper feed roller B to right side and remove it hook After installing a new paper feed roller Enter the Maintenance mode Select Engine Maintenance and then press OK key Select Reset Paper Feed Rol Life and then press OK key Press the left key Execute of the Selection keys np on Exit the Maintenance mode SM 4 39 M118 M119 Paper Feed and Exit 4 8 2 FRICTION PAD E A 216 082 1 Remove the paper tray unit from the machine before removing the friction pad 2 Friction pad A 2 hooks 1 spring When reinstalling the friction pad follow this order 1 Replace the spring 2 Insert the right side of the friction pad first followed by the left side 3 Gently push the friction pad down into the slot and then pull forward very slightly 4 8 3 PAPER END SENSOR m 16r151 1 Setthe machine with the rear side facing down resting on the table 2 Paper end sensor A hooks amp x 1 M118 M119 4 40 SM Paper Feed and Exit 4 8 4 BY PASS FEED ROLLER Front cover 8 p 4 2 Left cover 487 p 4 3 Right cover 8 p 4 6 Pull out the paper tray 2144224 016 153 5 By pass lower guide plate A x 4 99 x 2 Reinsta
31. 3 Remove the quenching lamp A from the case hook x 3 M118 M119 4 70 SM Image Adjustment 4 14 IMAGE ADJUSTMENT 4 14 1 REGISTRATION ADJUSTMENT User Adjustment The paper registration can also be adjusted with the user mode User Tools For details see the User Guide Service Adjustment 1 Print the test page 8 p 6 9 Print out the test pattern before changing the paper registration setting Enter the Maintenance mode Select Engine Maintenance and then press OK key Select the Registration and then press OK key 0161500 1 Feed Direction 2 Vertical Adjustment 3 Horizontal Adjustment 4 Print Area 5 Press the Up or Down keys to set the registration value from 15 to 15 that is from 1 5 to 1 5 mm in 0 1 mm increments ncrease the value to shift the print area in the plus direction Decrease to shift in the minus direction 6 Adjust the margins of the test page so that they are equal in size SM 4 71 M118 M119 SS 6 55645 5 2 lt SYSTEM MAINTENANCE REFERENCE REVISION HISTORY rage bee Image Adjustment 5 SYSTEM MAINTENANCE REFERENCE 5 1 1 OVERVIEW This model has several service menus Each service menu has several adjustment items This section explains how to enter each service menu and what you can do in each service menu 5 1 2 MAINTENANCE MODE MENU To ac
32. ARK LINES IN HALFTONE AREAS 75MM INTERVALS Using the machine in a room where humidity level is too low may cause dark lines in halftone areas at 75mm intervals This is because low humidity conditions tend to cause variations in light sensitivity across the surface of the drum Selecting On for Low Humidity Mode under System Settings User Tools may help to prevent these lines from appearing When the humidity mode setting is enabled the drum is rotated slightly every 15 minutes This keeps the light sensitivity constant across the entire surface of the drum 28 23 ro 6 11 M118 M119 SM Jam 6 3 JAM 6 3 1 JAM SENSOR LAYOUT There are the sensors of the jam detection as shown below Paper Jam 5 4 AN NN IA dT d 2 m016d102a 1 Registration Sensor 2 Tray2 Paper Feed Sensor 3 Inverter Sensor 4 Paper Exit Sensor 5 Relay Sensor Original Jam AFD g184d102a 1 ADF Feed Sensor 2 Original Set Sensor M118 M119 6 12 SM Jam Original Jam ARFD Single page scan 1 2 m1181301 1 ADF Feed Sensor 2 Original Set Sensor Second page scan a 50 82 pes Fo m118t302 1 Original Reverse Sensor SM 6 13 M118 M119 Jam 6 3 2 JAM MESSAGE LIST Here is a list of common jam messages a description of the causes See the drawing shown above to check the sensor location Paper Jam Related to jam code Jam message Cause Sensor Paper does
33. B For a network connection enter the machine s IP address in Machine IP B and then click F W Update NET C 7 Check the firmware update tool window for messages and the update s current percentage of completion ACAUTION not turn off the main power from this point until the update procedure is completed 8 Wait until FW Update Done Please reboot the Machine appears in the firmware update tool window Also check that update completion message appears on the machine s control panel 9 Turn off the power of the machine and then turn it back on 10 Print a configuration or maintenance page to check the machine s firmware version M118 M119 5 24 SM Firmware Updating 5 3 3 UPDATING THE ENGINE FIRMWARE Procedure When updating firmware always disconnect any other cable s than the one being used for the update operation When updating firmware via USB cable first disconnect any network and phone line cables and when updating firmware via LAN cable first disconnect any USB and phone line cables 1 Prepare Computer Windows XP Vista 7 Windows Server 2003 2003 R2 2008 2008 R2 USB cable or LAN Local Area Network cable 2 Download the firmware files to your computer FwUpdateToolSP exe Service Mode execute file Setting ini Parameter setting yyy bin Engine Firmware Make a folder on a local drive of your computer and save the files there Connect a computer and the m
34. Default 1 dBm step M118 M119 5 12 Fax Maintenance SM Image Adjustment Fax Maintenance These selectors are used to improve the pass band characteristics of analogue Cable Equalizer signals on the telephone line OKm Default 1 8Km 3 6Km 7 2Km This sets the number of training retries to be Training Retries repeated before automatic fallback 1 Time 2 Times Default 3 Times 4 Times Encod Sets the compression method for Tx Rx ncodin 9 Default MR MH MH Timeout for response from the called station in automatic sending mode TO Timer 35 Sec 45 Sec 55 Sec 60 Sec Default 90 Sec 140 Sec Protocol Definition Timer Set the time length for the T1 timer T1 Timer 40 Sec Default 50 Sec Protocol Definition Set the time length for the T4 timer T4 Timer 3 Sec Default 4 5 Sec Silence No tone detection time Rx mode FAX TAD Only After the line is connected via the external System Maintenance Reference Silence telephone the machine can detect silence Detection Time M no tone for the time length specified by this setting 30 sec Default RX Settings CNG tone detection time RX mode FAX TEL FAX TAD Only After the line is connected via the external CNG Tone telephone the machine can detect a CNG Detection signal for the time length specified by this setting 5 Sec Default 10 Sec SM 5 13 M118 M119
35. E LAMP 4 34 When reinstalling the exposure lamp 4 34 4 6 5 LAMP STABILIZER BOARD e etae dies 4 35 4 6 6 SCANNER MOTOR 25er 4 36 UNT 4 37 4 7 1 CAUTION DECAL 4 37 4 52 LASER Rin ate tue 4 37 4 7 3 POLYGON MIRROR MOTOR a ea 4 38 4 8 PAPER FEED AND enhn nnn 4 39 4 8 1 PAPER FEED ROLLER use 4 39 M118 M119 ii SM After installing a new paper feed roller eenen 4 39 4 82 FRICTION PAD ee ee 4 40 48 3 PAPER END SENSOR vannene ann 4 40 484 BY PASS FEED ROLLER 22a sarah a 4 41 4 8 5 BY PASS FEED ROLLER FRICTION 4 42 4 8 6 BY PASS FEED 5 0 2 2 444444422 4 43 487 PAPER FEED CLUTCH ve 4 44 4 8 0 RELAY CLUTCH nasse ee ea 4 45 4 8 9 REGISTRATION 4 45 4 8 10 TONER END 4 46 4 8 1 PAPER EXIT SENSOR n EAD uds 4 46 4 8 12 RELAY SENSOR e 4 47 4 8 13 INVERTER SENSO Rosca nel 4 47 4 8 14 REGISTRATION ROLLER AND SENSOR 4 48 4 9 PAPER TRANS FE re en ee ae 4 51 4X9 1 TRANSFER ROLLER ina id 4 51 After installing a new transfer 2 2 2000 4 51
36. Ib ADF M118 420 x 397 x 442 mm 16 6 x 15 7 x 17 4 inch M119 420 x 397 x 463 mm 16 6 x 15 7 x 18 3 inches Without Option Machine size WxDxH M118 17 5 kg 38 6 Ib M119 19 0 kg 41 9 Ib With a starter AIO cartridge Energy Saver Mode Selectable 1 to 240 minutes 1 minute steps SM Appendix 1 2 M118 M119 General Specifications NA TW Less than 850 W energy star compliant EU AP CN Less than 895 W energy star compliant Ready mode 120W 70 W energy saver mode1 Maximum Appendix Power consumption Power save mode 10 W energy saver mode2 Warm up time Less than 20 seconds Machine life 5 years 350 000 prints whichever comes first Environmental Standard Energy star program 119 SM Appendix 1 3 M118 M119 General Specifications 1 1 2 PRINTER 30 ppm LT 28 ppm A4 600 dpi Print speed Duplex M119 only PCL Windows XP Vista 7 and Windows Server 2003 2003 R2 2008 2008 R2 PS3 Windows XP Vista 7 and Windows Server 2003 2003 R2 2008 2008 R2 and Mac OS X 10 3 or later 15 ppm LT 14 ppm A4 600 Operation System SM Appendix 1 4 M118 M119 General Specifications 1 1 3 COPIER 1st copy speed Less than 12 sec A4 210 x 297mm Letter 215 9 279 4 2 5 a 2 lt Flatbed Maximum original size A4 210 x 297mm Letter 215 9 279 4mm Legal 215 9 x 355 6mm ADF ARDF Single Flatbed 28 cpm A4 30
37. Letter size paper in the Select Paper setting See User Guide Specify the A4 or Letter size paper for the tray selected for printing copies See the user s guide Wait for a while and send the fax again Set the machine to print copies using the A4 Letter or Legal size paper in the Select Paper setting See User Guide Specify the A4 Letter or Legal size paper for the tray selected for printing copies See User Guide M118 M119 Appendix Trouble Shooting Error Messages Message Causes Solutions Cannot copy Set original to ADF Check Paper Size Check Paper Type Connection Failed Cover open Dest is not Programmed SM Appendix Combined copying 2 sided copying could not be performed because the originals were not placed in the ARDF or ADF The paper size set for the document differs from the size of the paper in the indicated tray The paper type set for the document differs from the type of the paper in the indicated tray The line could not be connected correctly Use the ARDF or ADF even when copying a single sheet If you need to use the exposure glass turn off combined copying 2 sided copying in Duplex Combine under copy settings and then try again See the user s guide Press FormFeed to begin printing or press JobReset to cancel the job Press FormFeed to begin printing or press JobReset to cancel the job Confirm that the telephone line
38. NCE PAGE 5 2 1 OVERVIEW The configuration page and maintenance page have information about the machine s status Print this sheet as shown below Check the configuration page or maintenance page when doing machine maintenance To Print the Configuration Page Maintenance Page 1 Turn on the machine m118s001 Press the User Tools key Press the Up or Down key to select Print List Report and then press the OK key Press the Up or Down key to select Configuration Page or Maintenance Page and then press the OK key 5 The configuration page or maintenance page is printed 28 oco 25 gt D 5 5 21 118 119 Configuration and Maintenance Page Other Types of Reports You can also check other reports than two reports configuration page and maintenance page with Print List Report in the User Tools Fax Journal Prints a fax transmission and reception report for the last 150 jobs TX RX Standby File List Prints a list of unsent fax jobs remaining in the machine s memory Quick Dial Dest List Prints a list of scan and fax Quick Dial entries Fax Speed Dial Dest List Prints a list of Speed Dial entries No Sort Prints the list with the entries sorted by Speed Dial registration number Sort By Name Prints the list with the entries sorted by name Scanner Dest List Prints a list of scan destinations Scanner Journal Prints a scan transmission r
39. ONS Caution decal is attached as shown below CAUTION LAUTICWCLASS 38 LASER VORSICHT wees AUD 29 TH GLAN KLASSE ME WOW ARITCEDSG GEM STA AL NUSSET TEN gt P5 lt 10161509 A WARNING Be sure to turn off the main switch and disconnect the power plug from the power outlet L nd oof 655645 5 2 4 before beginning any disassembly or adjustment of the laser unit This machine uses class laser beam with a wavelength of 648 to 663 nm and an output of 9 mW The laser can cause serious eye injury 4 7 2 LASER UNIT Front cover 8 p 4 2 Left cover 8 p 4 3 Rear cover 487 p 4 5 Scanner unit 8 p 4 29 Top cover 8 p 4 7 a FON gt 10151508 6 Laser unit x 3 ground screw x 3 amp x 2 SM 4 37 M118 M119 Laser Unit 4 7 3 POLYGON MIRROR MOTOR ACAUTION Turn off the main switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 1 Laser unit 8 p 4 37 J mO16r149 2 Polygon mirror cover A x 2 m016r150 3 Polygon mirror motor A x 4 amp x 1 Never touch the surface of the mirror with bare hands M118 M119 4 38 SM Paper Feed and Exit 4 8 PAPER FEED AND EXIT 4 8 1 PAPER FEED ROLLER 1 Pull out the standard paper tray 2 Remove the AIO m016r
40. RROR CODES eenen 3 13 Fax Error Code MU toa tad toa LAE add 3 13 Fax Error Code Tables oti 3 15 Internet Fax Error Code 3 17 SM Appendix i M118 M119 APPENDIX SPECIFICATIONS perma General Specifications 1 APPENDIX SPECIFICATIONS 1 1 GENERAL SPECIFICATIONS 2 5 a 2 lt 1 1 1 GENERAL SPECIFICATIONS 250 sheets 80g m Main tray 100 postcards 50 sheets 80g m By pass tray 8 envelopes Paper capacity 20 postcards Optional paper feed 5 A Plain paper 250 sheets 80g m uni Output tray Face down 125 sheets A4 A5 Letter Legal B5 HLT A6 Executive Postcard Main tray Custom size Max 216 x 356mm 8 5 x 14 inch Min 100 x 148mm 3 937 x 5 8 inch A4 A5 A6 Letter Legal HLT Executive Paper size Postcard B5 Envelope By pass tray Custom size Max 216 x 356mm 8 5 x 14 inch Min 90 x 140mm 3 5 x 5 5 inch Optional paper feed A4 LT LG HLT A5 uni SM Appendix 1 1 M118 M119 General Specifications By pass tray 52 162 g m 14 43 Ib 60 105 g m 16 28 Ib A setting for outside of normal Paper weight 2 5 specifications paper 60 g m 105 g m Optional paper feed i is provided uni With this setting it may be possible to print properly on outside of normal specifications paper Paper weight 52 105 g m 14 28 Ib ARDF 5i 14 28 Ib 5i Paper weight 52 105 g m 14 28
41. Remove the four screws in the right frame 016 698 10 Remove the four screws in the left frame 016 699 11 Registration unit A 12 Upper guide plate B m016r700 13 Registration roller A SM 4 49 M118 M119 st 7 50645 5 lt Paper Feed and Exit 14 Registration sensor A M118 M119 4 50 016 701 Paper Transfer 4 9 PAPER TRANSFER 4 9 1 TRANSFER ROLLER 1 Front cover 48 p 4 2 2 Remove the AIO 016 146 3 Remove transfer roller Bushing 1 spring x 2 gear x 1 as shown above Do not touch the transfer roller surface when reinstalling the new transfer roller After installing a new transfer roller Enter the Maintenance mode Select Engine Maintenance and then press OK key Select Reset Transfer Unit and then press OK key Press the left key Execute of the Selection keys Exit the Maintenance mode a gt 4 51 M118 M119 6 5645 5 2 lt Fusing 4 10 FUSING ZNCAUTION Switch off the main power unplug the machine from its power source and allow the fusing unit to cool before removing it 4 10 1 FUSING UNIT 1 Front cover 4 p 4 2 2 Left cover 8 p 4 3 3 Rear cover 8 p 4 5 012 169 4 Release the lock and then remove the entrance guide B 27 1 016 130 5 Dis
42. Tone Dial Attenuator of Pseudo Ring Tone Signal Settings DTMF Level DTMF Delta 1Dial Tone Detection Wait Time SM Image Adjustment This sets the number of pulses that are generated during dialing N Dialing 0 generates 10 pulses Dialing 9 generates 9 pulses Default N 1 Dialing 0 generates 1 pulses Dialing 9 generates 10 pulses 10 N Dialing 0 generates 10 pulses Dialing 9 generates 1 pulse Sets the tone signal transmission time length 100 ms Default Sets the minimum pause during tone dialing 100 ms Default 150 ms 200 ms Sets the attenuator for pseudo ringback tone to the line 10 to 15 10 Default 1 dB step Sets the transmission level of DTMF tones 12 dBu 11 dBu 10 dBu Default 8 dBu 6 dBu Sets the level difference between high band frequency signals and low band frequency signals when sending DTMF tones 2 dBu 3 dBu The machine starts dialing after the specified interval without detection of a dial tone when Dial tone detection is set to No detection 3 5 Sec Default 7 0 Sec 10 5 Sec 14 0 Sec 5 15 M118 M119 System Maintenance Reference Image Adjustment Fax Maintenance Timeout Length BT Setting BT Frequency BT Busy Tone Detection BT Level BT Cadence RTN Rate Comm Settings V34 Modem V17 Modem M118 M119 This setting sets the time out length for the 1st dial tone detection The machine waits fo
43. USB function Failed to Create File Press Clear key failed because there was not Use a USB flash disk with enough enough memory on the USB memory flash disk The number of fax jobs in Fax Job Memory memory unsent or unprinted Wait until pending jobs have been Overflow faxes has reached maximum transmitted or printed so new jobs cannot be stored SM Appendix 3 5 M118 M119 Error Messages Message Causes Solutions POP3 fails Indep Sply Prt Cart Internal Misfeed Memory Almost Full SM Appendix Connection to the POP3 server failed non supported print cartridge is installed Paper has been jammed in the machine Memory has almost reached capacity during sort copy 3 6 Confirm that the network cable is properly connected to the machine Confirm that the network settings such as IP address DNS and POP3 settings have been configured properly make sure that no double byte character is used See the user s guide Remove and replace it with a print cartridge specified by an authorized dealer Remove the jammed paper See the user s guide If several originals are still to be scanned it is recommended to start printing now and copy the remaining originals separately originals are being scanned from the ARDF or ADF remove any remaining pages from the ARDF or ADF M118 M119 Error Messages Message Causes Solutions Memory Overflow Select 600 x 6
44. achine through a network or directly by USB Click the FWUpdateToolSP exe file to execute the updating program FW Update USB F W Update NET Eng F W Update USB Eng FA Update NET C Close 28 9co 25 HED Sm m118s003 6 Fora USB connection click Eng F W Update USB A For a network connection enter the machine s IP address in Machine IP B and then click Eng F W Update NET C 7 Check the firmware update tool window for messages and the update s current percentage of completion SM 5 25 M118 M119 Firmware Updating You will see the progress percentage appear while the update is in progress NOT turn the main power of the machine off during updating 8 Wait until FW Update Done Please reboot the Machine appears in the firmware update tool window Also check that update completion message appears on the machine s control panel 9 Turn off the power of the machine and then turn it back on 10 Print a configuration or maintenance page to check the machine s firmware version 5 3 4 UPDATING THE BOOT LOADER FIRMWARE This is also listed on the configuration page but this firmware is not updated in the field 5 3 5 UPDATING FAILURE If the firmware update is not successful the update process is suspended and an error message should display on the FW Update Tool screen If this happens DO NOT turn off the machine and e
45. ademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights involved with those marks PRODUCT INFORMATION REVISION HISTORY rage bee Specifications 1 PRODUCT INFORMATION 6 2 2 1 1 SPECIFICATIONS See Appendices for the following information General Specifications Printer Copier Scanner Fax Supported Paper Sizes SM 1 1 M118 M119 Machine Overview 1 2 MACHINE OVERVIEW 1 2 1 COMPONENT LAYOUT 16 0164101 EN 118 119 1 2 5 1 2 2 A 0164102 A Duplex section For 119 B Standard paper tray unit C Optional paper tray unit SM 1 3 Machine Overview M118 M119 Product 6 2 Machine Overview 1 2 3 DRIVE LAYOUT M118 M119 m118d001 1 Duplex Motor 2 Main Motor 3 Registration Clutch 4 Replay Clutch 5 Paper Feed Clutch M118 M119 1 4 Machine Configuration 1 3 MACHINE CONFIGURATION 6 2 118 M119
46. after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated SC 6xx Communication and Other Error EEPROM communication error An unexpected value exists in the initialization flag of the EEPROM EEPROM not connected Defective EEPROM Installing the EEPROM Replacing the EEPROM The ECB does not receive a memory address command from the controller 20 seconds after paper is in the position for registration Defective controller board Communication error Turn the machine s main power off and then on 28 23 ro Check if the controller board is firmly connected to the ECB SM 6 7 M118 M119 Service Call Conditions 6 1 3 CONTROLLER SC SC 8xx Scan lock error E __ an unexpected reason the controller error occurred Turn the machine s main Turn the machine s main power of and then on off and then on M118 M119 6 8 SM Image Problems 6 2 IMAGE PROBLEMS 6 2 1 OVERVIEW Image problems may appear at regular intervals that depend on the circumference of certain components The following diagram shows the possible symptoms black or white dots at regular intervals Problems atregular intervals 91651502 Abnormal image at 29 8 mm intervals Charge roller Abnormal image at 37 7 mm intervals Registration roller Colored spots at 37 9 mm intervals Print cartridge Development roller Abnormal image at 45 8 mm inte
47. are signs of irritation or other problems seek medical attention If toner gets on the skin wash immediately with soap and cold running water If toner gets into the eyes flush the eyes with cold running water or eye wash If there are signs of irritation or other problems seek medical attention If toner is swallowed drink a large amount of cold water to dilute the ingested toner If there are signs of any problem seek medical attention If toner spills on clothing wash the affected area immediately with soap and cold water Never use hot water Hot water can cause toner to set and permanently stain fabric Always store toner and developer supplies such as toner and developer packages cartridges and bottles including used toner and empty bottles and cartridges out of the reach of children Always store fresh toner supplies or empty bottles or cartridges in a cool dry location that is not exposed to direct sunlight A WARNING Do not use the cleaner to suck spilled toner including used toner Sucked toner may cause firing or explosion due to electrical contact flickering inside the cleaner However it is possible to use the cleaner designed for dust explosion proof purpose If toner is spilled over the floor sweep up spilled toner slowly and clean remainder with wet cloth Laser Safety The Center for Devices and Radiological Health CDRH prohibits the repair of laser based optical units in the field The optical housing unit
48. ay2 Plain Vert Tray2 Thick Vert Tray2 Thin Horiz Bypass tray Vert Bypass Plain Vert Bypass Thick Adjusts the horizontal registration for tray 1 If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of plain paper for tray 2 If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of thick paper for tray 2 If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of thin paper for tray 2 If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the horizontal registration for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of plain paper for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of thick paper for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step 5 4 SM I
49. canner utility PageManager rivers SM Appendix 1 7 M118 M119 General Specifications 1 1 5 FAX Fax transmission and reception Answering Machine Standard Interface ADF ARDF Width 139 7 to 215 9mm 5 5 to 8 5 ADF ARDF Length 139 7 to 355 6mm 5 5 to 14 Document size Scanning width Max 210 mm 8 3 Printing width Max 208 mm 8 2 Standard 200dpi x 100dpi 8 dot mm x 3 85 line mm Resolution Fine Photo 200 200 8 dot mm 7 7 line mm Scanning Speed Less than 5 sec A4 SEF 200 dpi Automatic Fallback 33600 31200 28800 26400 24000 Modem Speed 21600 19200 16800 14400 12000 9600 7200 4800 2400bps SM Appendix 1 8 M118 M119 General Specifications SAF Memory 100 pages ITU No 1 chart Abbreviated dial 200 Broadcasting 100 stations 2 5 a 2 lt Auto Answer 3 5 rings Default 3 rings SM Appendix 1 9 M118 M119 General Specifications Internet Fax transmission and reception Interface Ethernet 10BASE T 100BASE TX Communication Transmission SMTP protocols Reception POP3 Transmission function E mail Single Multi part MIME Conversion Attached file forms transmission TIFF S MH encoding Attached file forms reception TIFF S TIFF F MH MR MMR encoding E mail format Authentication SMTP AUTH POP before SMTP A POP method Original size A4 Length is up to 356 mm 8 dots per mm x 3 85 l
50. cess Maintenance Mode do the following following keys in sequence Clear Stop gt 1 gt 0 gt 7 Hold down the Start Key until the Maintenance Mode screen is displayed Note This should take about 3 seconds Selecting an Item To select an item press the Up or Down key Going into the Next Level Returning to the Previous Level Togo into the next level of an item select an item then press the OK key To return to the previous level of an item press the Return key Exiting the Maintenance Mode Menu HE To exit the maintenance mode menu press the Clear Stop or Return key until the Ready display appears SM 5 1 M118 M119 Image Adjustment Menu List Display Info Displays the Model Name Depends on Engine Model Name Firmware Settings CTL FW Version Displays the Firmware Version FAX FW Version Displays the FAX Firmware Version FW Ver Engine FW Displays the Engine Firmware Version Version Displays the following counters of the printer Printer Counter engine Black image Total Page Displays the sum total of scanner counters for each mode Scanner Counter Counter Total Page Color Image Black Image ADF Used Displays the number of paper jams at each location Jam Counter Jam to Total ADF Printer Out Bin Internal Tray1 Duplex Print Reports G3 protocol dump
51. ch yield part can be checked by the following methods Configuration Page in the Print List Report menu Supplies Status Print Cartridge 1111 Fuser Unit Paper Feed Roller Transfer Roller 1111 m118p001 Web Image Monitor SM 3 1 M118 M119 Intervals m118p002 The machine displays Fuser life end notice Transfer roller life end notice or Life End of Paper Feed Roller Unit when one of these counters reaches each yield Counter Reset The process below shows how to reset the yield counters 1 Enter the Maintenance mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Fuser Unit Reset Transfer Unit or Reset Paper Feed Rol Life and then press OK key Press the left key Execute of the Selection keys Exit the Maintenance mode M118 M119 3 2 SM REPLACEMENT AND ADJUSTMENT REVISION HISTORY rage addedupdmedmem tre SSCS Before You Start 4 REPLACEMENT AND ADJUSTMENT 4 1 BEFORE YOU START A CAUTION there are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section 4 2 SPECIAL TOOLS Windows XP Vista 7 Windows Server 2003 2003 R2 2008 2008 R2 USB or network cable Acomputer is necessary to update the firmware SM 4 1 M118 M119 SS 6 55645 5 2
52. connect the three harnesses 3 2 M118 M119 4 52 SM m 16r684 6 Passthe cable A through the hole B inside the machine 7 Fusing unit C x 4 sure that the two bushings A remain be setting 016 705 4 53 Fusing M118 M119 6 amp 5 4 a Fusing Reinstallation Pass the cable A of fusing unit through the hole B outside after setting the fusing unit m016r702 After installing a new fusing unit Enter the Maintenance mode Select Engine Maintenance and then press OK key Select Reset Fuser Unit and then press OK key Press the left key Execute of the Selection keys Qr ow c Exit the Maintenance mode M118 M119 4 54 SM Fusing 4 10 2 THERMOSTAT ACAUTION not recycle a thermoswitch that is already opened Safety is not guaranteed if you do this 1 Fusing unit A 99 x 3 W 7 016 141 2 Fusing upper cover A x 4 016 142 3 Thermostat A x 2 SM 4 55 M118 M119 oof amp 5 5 3 4 Fusing 4 10 3 THERMISTOR 1 Fusing unit 48 p 4 52 m016r132 m016r131 3 Thermistor A x 1 4 10 4 FUSING LAMP 1 Fusing unit p 4 52 016 135 2 Fusing side covers A x 2 each M118 M119 4 56 SM Fusing 016 135 3 Ground wires 4 1 each m016r137 4
53. do the 5 1 Selecting Mai ee 5 1 Going into the Next Level Returning to the Previous Level 5 1 Exiting the Maintenance Mode 5 1 Menut 81 MS ERE 5 2 5 1 3 FAX SERVICE TEST MENU ses inca 5 19 Entering the Fax Service Test 5 19 Selecting GIN GIN 5 19 Going into the Next Level Returning to the Previous Level 5 19 Exiting the Maintenance Mode 5 19 En 5 19 5 2 CONFIGURATION AND MAINTENANCE 5 21 Siel OVERVIEW wibra nin en ONNA Nn 5 21 To Print the Configuration Page Maintenance Page 5 21 Other Types of 5 22 Total COME eee 5 22 5 3 FIRMWARE 5 23 5 3 1 CHECKING THE MACHINE FIRMWARE VERSION 5 23 5 3 2 UPDATING THE CONTROLLER FIRMWARE 5 23 PYOCCOUIG ee V M H 5 23 5 3 3 UPDATING THE ENGINE FIRMWARE neee 5 25 o actos ee FORD aa Ee ctp 5 25 5 3 4 UPDATING THE BOOT LOADER FIRMWARE 5 26 58 5 UPDATING FAILURE sense bet 5 26 M118 M119 iv SM 5 3 6 FW UPDATE TOOL
54. e Please reboot the kkk Machine Machine loses communication Please check FW Update Done Then reboot the kkk Machine Downloaded file is broken Do NOT use print scan fax and copy function at the same time M118 M119 Can not get MFP status form USB status channel before F W file is transmitted F W file is not matched for current machine F W update is running Other MFP functions are running F W update is completed F W file has transmitted Polling F W update progress fail F W checks the downloaded file And get wrong checksum So stop to modify F W 5 30 Check USB cable connection Check USB Print Driver if it is available Do not update F W when is in power on stage Please check the version of F W file and machine if it is suitable for MFP Please wait F W update is completed Please wait other MFP functions are completed Please reboot the Machine Do not reboot engine till Engine Panel display Firmware Update Done Please reboot Then reboot engine Check the downloaded file is not broken Do not use MFP functions when update firmware SM Message for Network update Machine 1 not ready Wrong Model Machine 1 busy FW Update Done Please reboot the kkk Machine Machine loses communication Please check FW Update Done Then reboot the kkk Machine Downloaded file is broken Do NOT
55. e received fax was too large Ask the sender to resend the document in parts as several smaller individual faxes or to send at a lower resolution ADF Cover Open The ARDF ADF cover is open Close the cover completely Close ADF Cover SM Appendix 3 2 M118 M119 Error Messages Message Causes Solutions ADF Orig Misfeed Open ADF Cover and remove paper Available 2 Sided Copy A4 LG LT Available IDCard Copy A4 or 8 1 2 x 11 Cannot Copy This Setting Comb 20n 1 4 on 1 SM Appendix An original has been jammed inside the ARDF or ADF 2 sided copy could not be performed because the tray does not contain the valid size paper which are A4 Letter or Legal ID card copy could not be performed because the tray does not contain the valid size paper which are A4 or Letter size Fax transmission could not be completed because the destination s line was busy Combined copying could not be performed because the tray does not contain the valid size paper which are A4 Letter or Legal size 3 3 Remove jammed originals and then place them again See User Guide Check the originals are suitable for scanning See the user s guide Specify the tray containing the A4 Letter or Legal size paper in the Select Paper setting See User Guide Specify A4 Letter or Legal for the tray selected for printing copies See the user s guide Set the machine to print copies using the A4 or
56. ease the paper feed roller shaft A M355 1 4 SM Paper Feed Roller B m355r513 4 Release the hook A and then move the paper feed roller B to the right Reinstall the paper feed roller 1 Attach the paper feed roller to the paper feed roller shaft m355r514 m355r515 2 Reinstall the paper feed roller shaft correctly 4 Note shown in the above pictures the paper feed roller shaft must be installed behind the feeler A The left picture B is correct The right picture C is incorrect 3 Close the right cover first and then close the rear cover SM 1 5 M355 M355 Zo e a 5 a 5 1 3 FRICTION PAD 1 3 1 FRICTION PAD 1 Pull out the paper tray m355r516 2 Turn the paper feed unit over and release two hooks A 3 Turn the unit over again and remove the friction pad B M355 1 6 m355r517 SM Paper Feed Motor and Gears 1 4 PAPER FEED MOTOR AND GEARS 1 4 1 PAPER FEED MOTOR 1 Right cover MM p 1 2 m355r520 2 Paper feed motor 2 I x1 amp x1 SM 1 7 M355 M355 Zo iu a 5 5 1 4 2 PAPER FEED GEARS 1 Right cover p 1 2 m355r521 2 Paper feed motor bracket A x3 I x1 EP x1 m355r522 3 Paper feed gears A each C ring x1 M355 1 8 SM 1 5 PAPER TRAY BOARD 1 5 1 PAPER TRAY BOARD 1 Right c
57. ecify the tray containing the performed because the tray valid type paper in the Select does not contain the valid type Paper setting See the user s Unavailable Paper paper which are thin plain guide Type recycled color preprinted Specify the valid paper type for prepunched thick paper 1 or the tray selected for printing letterhead copies See the user s guide The Scan to USB function failed because a USB device Unsupported Use USB flash disk that is other than a USB flash disk or Device compatible with the Scan to USB a USB flash disk with an Please Remove function unsupported file system was used The Scan to USB function failed because a USB device Unsupported Use a USB flash disk that is other than a USB flash disk or Device l compatible with the Scan to USB a USB flash disk with an Press Clear key function unsupported file system was used SM Appendix 3 11 M118 M119 Error Messages Message Causes Solutions The Scan to USB function failed because a USB device Unsupported USB Use a USB flash disk that is other than a USB flash disk or Hub Please compatible with the Scan to USB a USB flash disk with an Remove function unsupported file system was used The Scan to USB function Check that the USB flash disk 1 USB Disconnected failed because the USB flash securely inserted in the machine Do Press Clear key disk was removed before the not
58. eft cover see the images below 118 103 4 3 3 REAR COVER 1 Front cover 4 p 4 2 2 Left cover 4 p 4 3 m016i503 3 Open the rear cover A 4 Slide the shaft B in the direction of the blue arrow and remove the rear cover A SM 4 5 M118 M119 st 7 50645 5 lt Exterior Covers 4 3 4 RIGHT COVER 1 Front cover 48 p 4 2 2 Rear cover 8 p 4 5 m118r104 3 Right cover x 3 Located outside of the cover has marks indicating the position of the hook There are many hooks and tabs inside the right cover Before removing the right cover see the images below m016r687 M118 M119 4 6 SM Exterior Covers 4 3 5 TOP COVER Front cover 8 p 4 2 Left cover 487 p 4 3 Rear cover 8 p 4 5 Scanner unit 8 4 29 gt m0161506 7 oof 50645 5 lt 5 cover 99 x 3 x 4 When installing the top cover m016r635 When re installing the top cover always verify that the two paperweights A are lifted If they are not lifted to fit into the paper slot the paperweights A could be damaged sure that these paperweights A can be moved smoothly up and down after installing the top cover If these paperweights do not move smoothly try installing the top cover again SM 4 7 M118 M119 ADF 4 4 ADF 4 4 1 ADF UNIT 1 Left cover 48 p 4 3
59. eport Special Sender List Prints a list of authorized RX sender Total Counter Total Counter The total counter incremented by the engine controller board each time the board issues a print command to the engine The value 1 calculated as follows Total counter Copier counter Printer counter FAX counter Reports print Application Counters Application counters exist for each individual primary machine function Copier Printer FAX etc and are incremented by the controller board each time the board issues a print request for the function in question M118 M119 5 22 SM Firmware Updating 5 3 FIRMWARE UPDATING Never turn the machine s main power off while the firmware is being updated as this could damage the ECB or controller board 5 3 1 CHECKING THE MACHINE FIRMWARE VERSION To update the firmware for this machine you need the most recent version of the firmware firmware file downloadable from the Internet 1 Turn on the machine 2 Press the User Tools key 3 Press the Up or Down key to select Print List Report and then press the OK key 4 Press the Up or Down key to select Configuration or Maintenance Page and then press the OK key 5 Check the Firmware Version Controller and Engine FW version on the list of the pages 5 3 2 UPDATING THE CONTROLLER FIRMWARE Using the following procedure to update the controller firmware be sure to print the config
60. he following points 1 All SCs are logged 2 Atfirst always turn the main switch off and on if an SC code is displayed 3 First disconnect then reconnect the connectors before replacing the PCBs if the problem concerns electrical circuit boards 4 First check the mechanical load before replacing motors or sensors if the problem concerns a locked motor Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related SC has been reset by a service representative Enter the Engine Maintenance in the Maintenance mode Press O K in Fuser SC Reset with engine maintenance mode and then turn the main power switch off and on SM 6 1 M118 M119 g 92 Service Call Conditions 6 1 2 ENGINE SC SC 2xx Laser Optics Error Polygon motor on timeout error 202 The polygon mirror motor does not reach the targeted operating speed within 10 sec after turning Polygon motor off timeout error 203 The polygon mirror motor does not leave the READY status within 20 sec after the polygon mirror motor switched off Polygon motor lock signal error The signal remains HIGH for 200 ms or 4times in 50 polling while the polygon mirror motor is rotating Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser optics unit defective Turn the main power off on the machine Replace the
61. hree hooks of the right hinge Lift the ARDF unit M118 M119 4 16 SM 4 5 2 ORIGINAL TRAY m118r204 1 Open the original tray A and the ARDF top cover B m118r205 2 Original tray A from the left side Two tabs SM 4 17 ARDF M118 M119 L nd 6 55645 5 2 4 ARDF 4 5 3 ARDF FEED UNIT 1 Open the ARDF top cover m118r206 2 Release the lock lever A 3 ARDF feed unit B 4 5 4 ARDF SEPARATION PAD 1 Open the ARDF cover 2 ARDF feed unit 4 p 4 18 m118r207 3 ARDF separation pad A hook x 2 spring x 1 M118 M119 4 18 SM ARDF 4 5 5 ARDF FRONT COVER 1 ARDF unit 8 p 4 16 2 Original Tray 8 p 4 17 3 ARDF feed unit 8 p 4 18 9 5 amp 5 a m118r208 a m118r209 5 ARDF front cover A SM 4 19 M118 M119 ARDF 4 5 6 ARDF REAR COVER 1 ARDF unit 67 p 4 16 2 Original Tray 8 p 4 17 3 ARDF feed unit 87 p 4 18 m118r211 5 Atthe bottom of the ARDF unit A 1 M118 M119 4 20 SM m118r212 6 ARDF rear cover 4 5 7 ARDF TOP COVER 1 ARDF unit 487 p 4 16 2 ARDF front cover 487 p 4 19 3 ARDF rear cover 8 p 4 20 4 ARDF top cover A from the left side two tabs two hooks SM 4 21 m118r213 ARDF M118 M119 SS 55645 5 2 lt ARDF 4 5 8 ARDF MOTOR 1 ARDF unit 8 p 4 16 2 ARDF fr
62. ide Please Restart The machine needs to be Turn off the power and then turn it Machine restarted back on SM Appendix 3 8 M118 M119 Error Messages Message Causes Solutions The print cartridge has not Print Cart Set Reinstall the print cartridge See the been installed or has not been Error user s guide installed correctly The machine failed to proceed with the print job because Remove Paper p tray 1 or tray 2 was specified Remove paper from the bypass tray Bypass Tray as the input tray but paper was set in the bypass tray Replace Required The print cartridge is almost Soon Print Prepare a new print cartridge empty Appendix Trouble Shooting Cartridge Replacement fusing unit is no longer Replace the fusing unit Required Fusing Unit usable and must be replaced 8 2 1 Service Menu ni Replacement The paper feed roller is no Replace the paper feed roller Required Paper longer usable and must be 48 2 1 Service Menu Feed Roller replaced Replacement 1 The machine has run out of Replace the print cartridge See the Required Print toner user s guide Cartridge Replacement The transfer roller is no longer Replace the transfer roller Required Transfer usable and must be replaced 7 2 1 Service Menu Roller A reception error occurred If possible contact the sender of the RX Comm E
63. ine per mm 200 x 100 dpi Scan line density 8 dots per mm x 7 7 line per mm 200 x 200 dpi Communication Transmission SMTP TCP IP protocols Reception POP3 Format MIME Base64 JA E mail format Content Type Image tiff Multipart mixed Destination machine PN text plain Image tiff attached file forms specifications Profile TIFF S Encoding MH Original size A4 Resolution dpi 200 x 100 200 x 200 Data format SM Appendix 1 10 M118 M119 Supported Paper Sizes 1 2 SUPPORTED PAPER SIZES 2 5 2 lt Supported with size molded into tray Need to select paper size by operation panel driver Supported but size is not molded into tray Need to select paper size by operation panel driver Need to input paper size by operation panel and driver Not supported Input Tray SEF Type Standard Option Bypass Tray PFU Tray pee ER ZE ee 4 AA EEE ER UE TJENER ee E AE 1311 0157 cO RI EZ 20 21 SM Appendix 1 11 M118 M119 81 2 X1 4 x11 Supported Paper Sizes Input Tray SEF Standard Option Bypass Tray PFU Tray Foolscap SEF 812 x 13 ERTIES 37 8 X 712 Monarch A NEEN fu ef Auto Type Duplex Half Letter Executive 16 Kai KEN ENEN m KEN SM Appendix 1 12 M118 M119 APPENDIX SP MODE TABLE REVISION HISTORY Fase
64. is available Check USB cable F W file transmission can not connection be completed Check USB Print Driver if it Transmission will be canceled is available if timeout Check MFP status if it is available System Maintenance Reference Check the download file name in setting ini Can t open ROM ImageFile F W file does not exist file Please check ROM file Check the download file and fw update tool is in the same folder Check the download file name in setting ini Can t open Eng ROM file EnglmageFile Please check Eng ROM Engine F W file does not exist Check the download file and fw update tool is in the file same folder SM 5 27 M118 M119 Firmware Updating New Version Update FW AIO FW is transmitting Not available Eng FW version Update Eng FW Firmware is Updating AIO FW is updating Not available Eng Firmware is Updating FW Update Done Please reboot the kkk Machine Engine FW is transmitting Engine FW is updating F W update is completed Message for Network update Messages Connecting Net Upload End of data Net Upload FAIL M118 M119 Comment Update F W successfully Transmission Time lt 30 sec Can not open FTP port of MFP before F W file is transmitted Transmission will be canceled if timeout F W file transmission can not be completed Transmission will be canceled if timeout 5 28
65. is properly connected to the machine Disconnect the telephone line from the machine and connect a standard telephone in its place Confirm that you can make calls using the telephone If you cannot make calls this way contact your telephone company Close the cover completely No Quick Dial entry 1 associated with the One Touch button you pressed 3 4 Press a different One Touch button Assign a registered destination to the One Touch button See the user s guide M118 M119 Error Messages Message Causes Solutions Confirm that the fax number you dialed 1 correct that the destination is a fax machine Dial Failed The fax could not be sent that the line is not busy You may need to insert a pause between dial digits Press the Pause Redial key after for example the area code Configure Resolution under scamner settings to reduce the Appendix Trouble Shooting scanning resolution See the The scan file exceeds the size user s guide 20 limit for files that can be sent 22 Configure Max E mail Size through e mail under scanner settings to increase the allowed size See the user s guide The Scan to USB function failed because the machine Use a USB flash disk that is not Failed to Access File could not access the USB password or write protected Press Clear key flash disk properly The Scan to
66. ity Memory Overflow while scanning the second or Press TX to send only the pages TX later pages of the original that have been scanned in memory Cancel when trying to send a fax in or press Cancel to cancel Memory Transmission mode Misfeed Bypass Paper has been jammed in Remove the jammed paper See the Tray the bypass tray user s guide Misfeed Dup Unit Paper has been jammed in Remove the jammed paper See the Remove Paper the duplex unit user s guide Misfeed Stnd Tray Paper has been jammed in Remove the jammed paper See the the paper exit area user s guide Misfeed Tray 1 Paper has been jammed in Remove the jammed paper See the the tray 1 paper input area user s guide Misfeed Tray 2 Paper has been jammed in Remove the jammed paper See the the tray 2 paper input area user s guide Net Connection with the server Communication was lost while sending or Contact the network administrator Error receiving data Network is not A scanned file could not be Ready sent because the machine Wait until the machine receives the IP has not received IP address address information completely and information from the DHCP then try the operation again server completely On Hook or Stop The machine has been Put down the handset or press the key off hook for an extended Clear Stop key period of time Out of Paper X The indicated tray has run out Load paper to the indicated tray See of paper User Gu
67. ll the by pass lower guide plate A while pressing the spring B careful for the spring B and the ground plate C not to fall inside the machine during reinstallation 016 703 4 41 M118 M119 SS 6 amp 5 4 a Paper Feed and Exit A rn _ Sm pu m MI em m016r154 6 By pass upper guide plate A hooks 7 By pass solenoid cover by pass solenoid B P x 1 8 Gear C hook 770167155 9 Slide the by pass feed roller shaft A to the left side and remove it 10 Remove the metal cover B from the by pass feed roller C 4 8 5 BY PASS FEED ROLLER FRICTION PAD 1 By pass feed roller WI 4 41 1 14 welt 1111 151111 016 156 2 feed roller friction pad A hooks spring x 1 M118 M119 4 42 SM 4 8 6 BY PASS FEED SENSOR 1 Front cover 8 p 4 2 2 Right cover 4 p 4 5 3 By pass feed sensor A hooks 27 x 1 SM 4 43 m016r152 Paper Feed and Exit M118 M119 SS 6 amp 5 4 a Paper Feed and Exit 4 8 7 PAPER FEED CLUTCH Top cover 487 p 4 7 Scanner unit 8 p 4 29 ECB 82 p 4 62 ECB Engine Controller Board Controller board 8 p 4 64 FCU 8 p 4 64 ao pon m012r109 Release all harnesses A from the clamps Harness guide plate B 4 x 2 016 704 8 Drive unit A P x 5 27 x 1 x 2 timing belt m016
68. ller Displays the EM counter Paper Feed Roller Pages pages Displays the total counter Remain of Fusing Fusing Unit Remain Unit Fusing Unit Time Displays the EM counter Fusing Unit time Fusing Unit Pages Displays the EM counter Fusing Unit pages Engine Counter Displays the total counter Engine Total Counter Info System Maintenance Reference Clear Engine Resets the engine settings stored in the EEPROM to factory default Memory SC559 On or Default Detection ERR Sets the display of alert when each EM parts yield of this machine is ife Display reached On or Off Default SM 5 7 M118 M119 Image Adjustment Dup Motor Normal Output check Duplex Motor Normal Dup Motor Reserve Output check Duplex Motor Reverse Vert Tray1 Plain Paper Adjusts the amount of paper buckle at the registration roller for each tray and paper type Vert Tray1 Thick 8 to 8 0 Default 1 mm step Paper Adjusts the amount of paper buckle at the Vert Tray1 Thin registration roller for each tray and paper type Paper Paper Buckle 8 to 8 2 Default 1 mm step Amount Vert Bypass Plain Paper Adjusts the amount of paper buckle at the Vert Bypass Thick registration roller for each tray and paper type aper B 8 to 8 0 Default 1 mm step Vert Bypass Thin Paper M118 M119 5 8 Image Adjustment Engine Maintenance Vert Tray2 Plain Paper
69. lt Exterior Covers 4 3 EXTERIOR COVERS 4 3 1 FRONT COVER m0161501 1 Pull out the standard paper tray A 0161511 2 Remove two tabs 3 Pull out the bypass tray B m016r693 4 Open the front cover A Toopen the front cover push the cover release button B and carefully pull the cover forward and open it hinges downward M118 M119 4 2 SM Exterior Covers 016 692 5 Push the right hinge A to release 6 Front cover B 4 3 2 LEFT COVER 1 Front cover 4 p 4 2 m118r101 2 Remove two screws A on the front side of the left cover m118r102 3 Pull the front upper part A of the left cover to release the hooks Located outside of the cover has marks indicating the position of the hook SM 4 3 M118 M119 L nd oof amp 5 5 3 4 Exterior Covers m016r689 4 Pull the rear upper part A of the left cover to release the hooks Located outside of the cover has marks indicating the position of the hook 016 690 1 Pull the front bottom part of the left cover A to release the hooks Located outside of the cover has marks indicating the position of the hook m016r691 2 Remove the Left cover A M118 M119 4 4 SM Exterior Covers Located outside of the cover has marks indicating the position of the hook There many hooks and tabs inside the left cover Before removing the l
70. lure Dial Fail Appendix Trouble Shooting 1 Phase B Error V8 negotiation Fail Too many FTT Too many CRP Comm Error 2 Time Out 1 Phase B Error DCN received Command Rec Error Resp Rec Error Invalid Command Response RX SM Appendix 3 15 M118 M119 Error Messages Comm Error RTN PIN Received EOR ERR DCN Comm Error XXXX70 Time Out 4 Phase E Error V34 abort received Comm Error 5 Other general V34 t1 timeout control channel error Comm Error 83 V34 timeout primary channel error data not sent until guard timer expire SM Appendix 3 16 M118 M119 Error Messages Internet Fax Error Code Table Sending Error Log in error Connection Confirm that the network cable is properly to the server failed connected to the machine that the network settings such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used Mail header Edit error that the network settings such as E mail transmission IP address DNS and SMTP settings have failed been configured properly make sure that no double byte character is used Mail part header Edit Confirm that the network settings such as T error E mail IP address DNS and SMTP settings have transmission failed been configured properly make sure that no double byte character is used Appendix Trouble Shooting Mail part body Edit error
71. mage Adjustment Engine Maintenance Adjusts the vertical registration of thin paper for t the bypass tray If the machine settings are reset to the Vert Bypass Thin factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the horizontal registration the back side in duplex mode If the machine settings are reset to the Horiz Dup Back factory defaults this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of plain paper for the back side in duplex mode If the machine settings are Vert Dup Back reset to the factory defaults this value does not ain change 40 to 40 O Default 0 1 mm step Registration Adjusts the vertical registration of thick paper for the back side in duplex mode If the machine settings are Vert Dup Back reset to the factory defaults this value does not Thick change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of thin paper for the back side in duplex mode If the machine settings are Vert Dup Back Thin reset to the factory defaults this value does not change 40 to 40 O Default 0 1 mm step 00 7F Brand ID Displays the current brand ID number Do not change this setting Designed for Factory Use Fuser SC This button is for resetting an SC related with the fusing errors ese Reset Clears the EM counter of the tra
72. not reach Misfeed Paper Tray registration sensor bypass Registration sensor 1 tray Paper does not reach Misfeed Tray 1 Registration sensor 1 registration sensor tray1 Paper does not reach tray2 Tray2 paper feed sensor 2 convey sensor Misfeed Tray 2 Paper does not reach Registration sensor 1 registration sensor Paper does not reach registration sensor duplex Registration sensor 1 feed tray Misfeed Dup Unit Remove Paper does not reach Paper Relay sensor 5 duplex entry sensor Paper does not reach Inverter sensor 3 duplex exit sensor Paper stayed on registration Registration sensor 1 sensor Internal Misfeed Paper does not reach exit Paper exit sensor 4 sensor Misfeed Stnd Tray Paper stayed on exit sensor Paper exit sensor 4 Related to initialize jam M118 M119 6 14 SM Jam Misfeed Tray 2 Tray2 paper feed sensor 2 Internal Misfeed Registration sensor 1 Misfeed Stnd Tray Paper exit sensor 4 Relay sensor 5 Misfeed Dup Unit Remove Paper Inverter sensor 3 Original Jam Jam message Cause ADF Original Misfeed ADF Feed sensor 6 8 Open ADF Cover and Original set sensor 7 9 Remove paper Original reverse Sensor 10 28 23 22 ro SM 6 15 M118 M119 ENERGY SAVE Energy Saver Modes 7 ENERGY SAVE 7 1 ENERGY SAVER MODES Customers should use energy saver modes properly to save energy
73. nsfer roller Transfer Unit SM 5 5 M118 M119 System Maintenance Reference Image Adjustment Engine Maintenance Reset Paper Clears the EM counter of the paper feed roller Feed Rol Life Reset Fusing Unit Clears the EM counter of the fusing unit ni Motor Displays the main motor rotation time Rotation Time Displays the toner cartridge AlO information Kind ID Kind ID Displays the toner cartridge AlO information Toner End History Prt Cartridge Toner End History Info Displays the toner cartridge information Refill Flag Status Refill flag status Displays the toner cartridge AIO information Unit Print Counter Unit Print Counter Displays the life information rotation OPC Rotation Time time Pre OPC Rotation Displays the OPC life information Pre OPC OPC Life Info Time rotation time OPC Alert Status Displays the OPC life information Alert status Displays the OPC life information Pre Alert Pre Alert Status status M118 M119 5 6 SM Image Adjustment Engine Maintenance Transfer Roller Displays the total counter Remain of Transfer Remain Roller Transfer Roller Time Displays the EM counter Transfer Roller Time Transfer Roller Displays the EM counter Transfer Roller Pages pages Paper Feed Roller Displays the total counter Remain of Paper EM Counter Info Remain Feed Roller Paper Feed Ro
74. of the latest communication G3 Protocol dump list is printed Off Default Error On M118 M119 5 2 SM Image Adjustment Engine Maintenance Sets the model name to a host via USB device PnP Name Do not change this setting Designed for Factory Use 0x00 Ox7F Sets the destination and updates the engine setting Destination Do not change this setting Designed for Factory Use NA EU Default ASIA CHN TAIWAN KOREA Adjusts the horizontal registration for tray 1 If the 1 machine settings are reset to the factory defaults Horiz Tray1 this value does not change 40 to 40 O Default 0 1 mm step Adjusts the vertical registration of plain paper for tray1 If the machine settings are reset to the factory Vert Tray1 Plain defaults this value does not change 40 to 40 O Default 0 1 mm step Registration Adjusts the vertical registration of thick paper for tray 1 If the machine settings are reset to the factory Vert Tray1 Thick defaults this value does not change 40 to 40 0 Default 0 1 mm step Adjusts the vertical registration of thin paper for tray 1 If the machine settings are reset to the factory Vert Tray1 Thin defaults this value does not change 40 to 40 0 Default 0 1 mm step SM 5 3 M118 M119 System Maintenance Reference Image Adjustment Engine Maintenance Registration Registration M118 M119 Horiz Tray2 Vert Tr
75. of warranty protection Ricoh Americas Corporation LEGEND PRODUCT COMPANY CODE LANIER RICOH SAVIN M118 SP 3500SF Aficio SP 3500SF SP 3500SF M119 SP 3510SF Aficio SP 3510SF SP 3510SF DOCUMENTATION HISTORY COMMENTS 01 2012 1 2 3 4 M118 M119 TABLE OF CONTENTS PRODUET INFORMATION mu 1 1 T SPEGIEBIGATIONS a ana 1 1 1 2 MACHINE OVERVIEW a dene 1 2 12 1 COMPONENTLAVO O Tissot initial 1 2 122 PAPER PATH ses ee ideo 1 3 1 2 3 DRIVE LAYOUT iii 1 4 1 3 MACHINE CONFIGURATION sussend da 1 5 INSTALLATION A 2 1 2 1 INSTALLATION REQUIREMENTS 2 1 2 1 1 ENVIRONMENT 2 1 21 2 MAGHINE LEVEL iicet ici ooi n eedem te eedem dd 2 1 2 1 3 MACHINE SPACE 2 2 2 1 4 POWER BEQUIREMEN Tossa aa 2 2 2 1 5 INSTALLATION PROCEDURE 2 2 PREVENTIVE 2221 414 4 0 1 1 1 3 1 d 3 1 PM PARTS seen 3 1 3 1 Counter 3 2 REPLACEMENT AND ADJUSTMENT 4 1 44 BEFORE YOU STAR has ses 4 1 4 2 SPECIAL TOOLS p 4 1 AS EXTERIOR COVES de 4 2 4 3 1 FRONT COVER oerte retener robbed
76. ont cover 8 p 4 19 3 ARDF rear cover 8 p 4 20 m118r214 m118r215 5 ARDF motor A x 2 M118 M119 4 22 SM ARDF 4 5 9 ARDF COVER OPEN SENSOR 1 ARDF rear cover 48 p 4 20 2 ARDF drive unit S p 4 22 ARDF Motor 5 BoE m118r216 82 50645 5 lt 1187217 4 ARDF cover open sensor A 4 x 1 SM 4 23 M118 M119 ARDF 4 5 10 ORIGINAL SET SENSOR ORIGINAL REVERSE SENSOR 1 ARDF drive unit p 4 22 ARDF Motor 2 ARDF motor plate assembly 8 p 4 23 m118r226 3 Guide paper lower A x 2 m118r220 4 Guide middle add A x 6 M118 M119 4 24 SM m118r221 5 ARDF transport roller A Bush POM x 2 Gear POM x 1 m118r222 6 Pushing ground A hook x 3 and the springs 7 Document eject roller A Ex 1 SM 4 25 m118r230 ARDF M118 M119 st 7 50645 5 lt ARDF 01181223 8 Guide middle A m118r224 9 Sensor guide A 1 2 3 EIN IP gt ge m118r225 10 Original set sensor A x 1 and original reverse sensor B 1 M118 M119 4 26 SM 4 5 11 ARDF FEED SENSOR 1 ARDF drive unit 4 4 22 ARDF Motor 118 218 2 Sensor cover A 7 x 2 m016r681 3 ARDF feed sensor A hooks 27 x 1 SM 4 27 ARDF M118 M119 st 7 50645 5 lt ARDF 4 5
77. over p 1 2 m355r531 m355r530 2 Paper Tray Board x2 locking support x2 EP x 4 SM 1 9 M355 M355 Zo uw iu a 5 5 1 6 PAPER TRAY UNIT SET SWITCH 1 6 1 PAPER TRAY UNIT SET SWITCH 1 Paper feed unit MP p 1 2 m355r540 2 Feeler A m355r542 m355r541 3 Paper tray unit set switch A hook x2 M355 1 10 SM 1 7 SENSORS 1 7 1 PAPER FEED SENSOR 1 Right cover 1 2 m355r550 2 Release the actuator A from the slot of the paper feed sensor B 3 Paper feed sensor all hooks amp x1 1 7 2 PAPER END SENSOR 1 Right cover IM p 1 2 m355r552 m355r551 Sensors 2 Release the actuator A from the slot of the paper exit sensor B 3 Paper end sensor B all hooks 22 x1 SM 1 11 m355r550 M355 M355 ooo a 5 5
78. pull out the USB flash disk until operation could be completed Ready appears on the display The Scan to USB function USB Memory failed because there was not Use a USB flash disk with enough Overflow Press enough memory on the USB memory Clear ke d flash disk The Scan to USB function Write Protect Press failed because the machine Use a USB flash disk that is not Clear key could not access the USB password or write protected flash disk properly SM Appendix 3 12 M118 M119 Error Messages 3 2 3 FAX ERROR CODE This section describes the dial transmission TX and reception RX error codes that are printed on the TX Report Activity Report Error codes consist of six hexadecimal digits 0 5 Digit 5 indicates Fax Internet Fax and TX RX Digit 5 far left TX or RX 1 2XXXXX RX Fax lt 1 gt ca o29 209 ort lt AXXXXX RX Internet Fax Fax Error Code Structure Coding MH MR MMR JBIG am 4 JBIG XXBXXX V34 9 V27ter ECM SM Appendix 3 13 M118 M119 Error Messages SM Appendix 3 14 M118 M119 Error Messages Fax Error Code Table Error Description ES Normal No Error Not logged in activity RX T1 Time Out report General Guide Scanner Error during TX Memory Full during RX Authorized Reception Enable 06 Since received TSI was not match reception was refused Dial fai
79. put the PnP Name Destination in Maintenance mode Adjust the Registration in Maintenance mode Input serial number on the serial number input display after installing the new EEPROM Ask your supervisor about how to access the serial number input display SM 4 63 M118 M119 Electrical Components Controller Board ACAUTION Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions 1 ECB 8 p 4 62 ECB Engine Controller Board sopas T p m118r111 2 Controller board A x 4 flat cable x 1 all 985 FCU 1 ECB 4 p 4 62 ECB Engine Controller Board 2 Controller board p 4 64 m118r112 3 Controller board bracket A 4 x 6 M118 M119 4 64 SM m118r113 4 FCU A x4 4 12 2 PSU 1 Pull out the standard paper tray 2 Front cover 48 p 4 2 3 Left cover 48 p 4 3 4 Rear cover 8 p 4 5 5 Right cover 8 p 4 6 6 Scanner unit 8 p 4 29 7 Top cover 8 p 4 7 8 ECB 8 p 4 62 ECB Engine Controller Board 9 Controller board bracket 8 p 4 64 FCU 10 Drive unit 48 p 4 44 SM 4 65 Electrical Components M118 M119 st 7 oof 50645 5 lt Electrical Components 11 Disconnect three connectors in left frame x 1 12 Bracket A x 2 016 167 13 Main power switch bracket A in right frame 2 14 Remove the main power cord B as
80. r that update the firmware via USB cable 5 18 SM Image Adjustment 5 1 3 FAX SERVICE TEST MENU Entering the Fax Service Test Menu Turn on the machine while pressing the Fax key Selecting an To select the item press the Up or Down key Going into the Next Level Returning to the Previous Level Togo into the next level of an item select an item then press the OK key To return to the previous level of an item press the Escape key Exiting the Maintenance Mode Menu To exit the maintenance mode menu press the Clear Stop Escape key until the Ready display appears Menu List Fax Test On Hook Executes the on hook test Off Hook Test D Off Hook Executes the off hook test Executes the test CNG Test 1100 Hz Executes the CNG test ANSam Test Executes the ANSam test Ring Tone Test Executes the ring tone test Tone 0 to 9 Executes the DTMF tone 0 to 9 test Tone Executes the DTMF tone test Test Tone Executes the DTMF tone test Tone Stop Executes the Stop DTMF tone test V34 33600 Bps Generates the V34 33600 bps signal Modem Test V34 28800 Bps Generates the V34 28800 bps signal SM 5 19 M118 M119 Image Adjustment M118 M119 5 20 SM Configuration and Maintenance 5 2 CONFIGURATION AND MAINTENA
81. r a dial tone for the specified time and disconnects itself from the line when no dial tone is input 10 Sec Default 15 Sec 20 Sec 30 Sec DFU Off On BT Busy tone DFU 300 550 Hz 300 650 Hz 325 525 Hz 340 550 Hz 350 500 Hz 350 550 Hz 375 475 Hz 380 520 Hz DFU 35 dB 36 dB 37 dB 38 dB 39 dB DFU 0 10 0 15 0 20 0 25 0 30 0 35 0 40 0 45 0 50 0 75 The machine checks the actual data reconstruction errors and then transmits an RTN depending on the decoding error rate that is set by this setting Number of lines containing an error per page Total number of lines per page 10 15 Permitted Default Prohibited DFU Permitted Default Prohibited 5 16 SM Fax Maintenance V34 Settings Internet Fax Settings SM Equalizer Redialing First TX Speed Symbol Rate Internet Fax Function Reply To Settings Prt Rec Txt Mail Header Image Adjustment These selectors set the equalizer s training level to be applied if training fails due to poor line connection Automatic Default 4 Points 16 Points Resend when a communication error occurs Disabled Default Not Disabled Sets the first transmission speed choice before fallback 2400 Bps 4800 Bps 7200 Bps 9600 Bps 12000 Bps 14400 Bps 16800 Bps 19200 Bps 21600 Bps 24000 Bps 26400 Bps 28800 Bps 31200 Bps 33600 Bps Default This setting limits the transmission
82. r not in the correct position Defective fusing lamp Replace the fusing unit Replace the fusing lamp Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The zero cross signal is detected three times even though the fusing lamp relay is off when turning on the main power The zero cross signal is not detected for 3 seconds even though the fusing lamp relay is on after turning on the main power or closing the front door The detection error occurs twice or more in 11 zero cross signal detections This error is defined when the detected zero cross signal is less than 45 The zero cross signal is not detected three times while the main power remains ON Defective fusing relay Defective fusing relay circuit Shorted 24V fuse on the PSU Unstable power supply Check the power supply source Replace the 24 fuse on the PSU Replace the PSU Fuser 3times jam error The paper jam counter for the fusing unit reaches 3 The paper jam counter is cleared if the paper is fed correctly This SC is activated only when this function is enabled with Engine Maintenance default OFF M118 M119 6 6 Service Call Conditions Defective fusing unit Defective fusing control Clear this SC to send a command after a jam removal Turn off this function after a jam removal Execute Fuser SC Reset to recover the machine
83. r113 9 Paper feed clutch A 097 x 1 07 x 1 M118 M119 4 44 SM 4 8 8 RELAY CLUTCH 1 Drive unit 4 p 4 44 Paper Feed Clutch 2 Relay clutch A x 1 4 8 9 REGISTRATION CLUTCH 1 Drive unit 4 p 4 44 Paper Feed Clutch m016r112 2 Registration clutch A 22 1 SM 4 45 Paper Feed and Exit M118 M119 st 7 oo Es 50645 5 lt Paper Feed and Exit 4 8 10 TONER END SENSOR 1 Drive unit 4 p 4 44 Paper Feed Clutch m016r147 2 Reflective sensor with bracket A x 1 3 Reflective sensor B 4 8 11 PAPER EXIT SENSOR 1 Rear cover 8 p 4 5 m016r158 2 Paper exit sensor A 4 1 hooks M118 M119 4 46 SM 4 8 12 RELAY SENSOR 1 Rear cover 48 p 4 5 Paper Feed and Exit 2 Relay sensor A 27 x 1 hooks 4 8 13 INVERTER SENSOR 1 Duplex transport guide 7 p 4 65 PSU 2 Inverter sensor A 4 x 1 hooks SM 4 47 m016r159 M118 M119 SS 6 845 4 a Paper Feed and Exit 4 8 14 REGISTRATION ROLLER AND SENSOR OD 6 7 8 Pull out the paper tray PSU 8 p 4 65 Paper feed clutch 48 p 4 44 Relay clutch 8 p 4 45 Registration clutch 47 p 4 45 m016r696 Heat insulating plate x 2 Exit roller base 7 x 2 m016r694 Imaging unit base A x 4 016 697 M118 M119 4 48 SM Paper Feed and Exit 9
84. roperly TIFF file Memory Overflow The The fax was too large Ask the sender to duds machine memory resend the document in parts as several reached capacity smaller individual faxes or send at a lower resolution SM Appendix 3 19 M118 M119 M355 PAPER FEED UNIT TK 1080 AAA AA M355 Paper Feed Unit 1080 TABLE OF CONTENTS 1 REPLACEMENT AND 1 1 1 1 EXTERNAL COVERS AND PAPER FEED 1 1 Aa REAR nha od Soa Nii 1 1 TAL HIGRHT SOVER 5 2 nme 1 2 1 2 1 2 PAPER FEED ROLLER iia ka 1 4 121 PAPER FEED ROLLER A 22 E ront a 1 4 La FRIGTON PAD as 1 6 1 3 1 FRICTION PAD 2 ae ash 1 6 1 4 PAPER FEED MOTOR AND GEARS uses 1 7 14 1 PAPER FEED MOTOR zehn 1 7 14 2 PAPER FEED GEA Rot 1 8 1 5 PAPER TRAY BOARD nicas rastas 1 9 15 PAPER TRAY Diario cited cdita 1 9 1 6 PAPER TRAY UNIT SET SWITCH acta ride 1 10 1 6 1 PAPER TRAY UNIT SET SWITCH eenen 1 10 IR SENSOR EAD c MM M RE ME ME 1 11 1 7 1 PAPER FEED SENSOR na 1 11 1 7 2 PAPER END SENSOR An An oh dota A TOLD 1 11 SM i M355 Read This First Safety and Symbols Replacement Procedure Safety A CAUTION off the main power
85. rror and the fax could not be fax and ask them to resend it received correctly A scanned file could not be Reconnect the Ethernet cable Scan NW sent because the Ethernet properly and then try the operation Disconnected cable was not connected again properly SM Appendix 3 9 M118 M119 Error Messages Message Causes Solutions Scan USB Disconnected Server Connection Failed Server Response Error Service call X Set Correct Paper Set Original to ADF Cannot use exposure glass with set in Scan Size SM Appendix The USB cable was disconnected while scanning from a computer A scanned file could not be sent because the destination could not be reached An error occurred in communication with the server before beginning transmission A fatal hardware error has occurred and the machine cannot function The tray set for Select Paper Tray under Fax Features does not contain A4 Letter or Legal size paper Scanning could not be performed because the originals were not placed in the ARDF or ADF even though the machine is set to scan originals larger than A4 Letter size 3 10 Reconnect the USB cable properly and then try the operation again Confirm that the destination is registered correctly and then try the operation again Confirm that the destination is registered correctly and then try the operation again If the problem could not be solved
86. rvals Transfer roller Colored spots at 75 3 mm intervals Print cartridge OPC drum Abnormal image at 94 2 mm intervals Fusing unit Pressure roller Abnormal image at 93 1 mm intervals Fusing unit Hot roller Abnormal image at 100 5 mm intervals Paper feed roller 6 2 2 TEST PAGE PRINTING When you check an image problem or other problems it might be necessary to print a test page Follow the test page print procedure below to print a test page g 50 82 Test Page Print Procedure Press the User Tools Press the Up or Down keys to select Printer Features and then press the OK key Press the Up or Down keys to select List Test Print and then press the OK key Press the Up or Down keys to select Test Page and then press the OK key OF d c Press the left key Yes of the Selection keys to print the test page to preview the settings Test page sample SM 6 9 M118 M119 Image Problems m118t100 6 2 3 TEST PATTERN PRINTING Follow the test pattern print procedure below to print a test pattern Test Pattern Print Procedure gt printed Test pattern samples M118 M119 Enter the Maintenance Mode Select Engine Maintenance and then press OK key Select Test Pattern and then press OK key The following three test pattern pages Checker flag Grid pattern Trimming pattern are m016t502 6 10 SM Image Problems 6 2 4 D
87. speed range in V 34 mode by masking the desired symbol rate s Not Used Default 3429 Sym Sec 3200 Sym Sec 3000 Sym Sec 2800 Sym Sec 2400 Sym Sec Sets the internet fax function simple mode of ITU T 37 Disable Enable Default Sets Reply To settings in SMTP AUTH If sets Yes the Mail Address Machine is set in the Reply To field and the set up information of the Administrator E mail Address is set in the From field No Default Yes This setting determines whether the header information is printed with text e mails when they are received No Default Yes 5 17 M118 M119 System Maintenance Reference Image Adjustment Factory Default Factory Default CTL Maintenance PDL Mode FW Update Mode M118 M119 Return Execute Does not execute anything Returns to an upper level Resets all the settings to factory default Clears resets the contents of the controller board memory all data programmed by the user log data to factory default After executing initial setup menu starts after power on ON PDL Settings is shown Default OFF PDL Settings is hidden If updating the machine that the LDAP authentication 1 set execute this mode Execute Return After pressing Execute the display shows Please Restart Machine Turn the machine s main power off and then on Then the machine activates as a special boot loader mode Afte
88. t behind the main controller board USB Host Board 1 Front cove S 4 2 2 Left cover 4 p 4 3 ne 7 m118r107 3 USB host board x 2 99 x 1 SM 4 61 Electrical Components M118 M119 L nd 845 Sz e lt Electrical Components ECB Engine Controller Board 1 Front cove 8 4 2 2 Left cover 4 p 4 3 m118r108 3 ECB A P x4 all 985 Do not connect any connectors to CN181 when reinstalling the ECB A CN181 is only used for factory Do not change the dip switch The dip switch is only for factory use m118r109 4 EEPROM Electronically Erasable Programmable Read Only Memory A M118 M119 4 62 SM Electrical Components When installing the new ECB Engine Controller Board m118r110 1 Remove the EEPROM from the old ECB 2 Install it on the new ECB after replacing the ECB 3 Replace the EEPROM if the EEPROM on the old ECB is defective ANCAUTION Keep the EEPROM away from any objects that can cause static electricity Static oof 655645 5 4 electricity can damage EEPROM data Make sure that the EEPROM is correctly installed on the ECB EEPROM Replacement procedures for the new EEPROM are included in the ECB Engine Controller Board replacement procedure Refer to ECB Engine Controller Board for details the following settings after installing a new EEPROM In
89. t the default settings should be kept f the customer requests that these settings should be changed please explain that their energy costs could increase and that they should consider the effects on the environment of extra energy use Ifitis necessary to change the settings please try to make sure that the Energy Saver Mode 2 Timer is not too long Try with a shorter setting first such as 30 min then go to a longer one such as 60 min if the customer is not satisfied the timers are all set to the maximum value the machine will not begin saving energy until 240 minutes has expired after the last job This means that after the customer has finished using the machine for the day energy will be consumed that could otherwise be saved M118 M119 7 2 SM Paper Save 7 2 PAPER SAVE 7 2 1 EFFECTIVENESS OF DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 40624102 2 Combine mode Reduce paper volume in half 40624100 o gt 22 7 3 M118 M119 Paper Save 3 Duplex Combine Using both features together can further reduce paper volume by 3 4 d062d101 To check the paper consumption look at the total counter and the duplex counter The total counter counts all pages printed
90. the charge bias Charge Bias 1050 to 1300 1200 25 step Developer Adjusts the developer bias Bias 270 to 330 300 15 step Trans Roller Adjusts the transfer roller bias Bias 6 to 6 0 1 step Subscan Adjusts the sub scan magnification Magnification 8 to 8 0 1 step Adjusts the printable sheets between toner near Sheets end to toner end Toner Near 0 to 255 200 1 sheet step End To End Adjusts the printable dot count between toner Dot Count near end to toner end 0 to 255 100 1 dot step M118 M119 5 10 SM Image Adjustment Engine Maintenance Sets the machine operation at waste toner full of the refilled AlO On or Off Default With main motor rotation count feature machine can be set to stop printing after Waste toner Independent Supply print total exceeds a certain set value If disposal Toner print count exceeds this value then Replace Print Cartridge remains in display Then a new cartridge must be installed This feature is a safety measure to prevent the used toner tank from becoming full there is no toner overflow detection mechanism Test Pattern Prints the test pattern Corrects the face curl of paper 0 OFF 28ppm Curl Control 1 Sets the engine speed at 14ppm after printing 1 minute Mode 2 Sets the engine speed at 14ppm 3 to 255 not available 0 to 255 0 1 step System Maintenance Reference Charge bias correction
91. tion failed The e mail had an invalid Content Type or an unsupported type of file such as PDF or JPEG was received Ask the sender to check the file type Mail part body Ask the sender to check the e mail 4 25 acquisition error E mail settings reception failed Mail part body There was an error in the received TIFF acquisition error E mail file which resulted from a condition not 4 26 reception failed indicated by the error codes4xxx43 to 4xxx45 Ask the sender to check the TIFF file rer Mail delete error E mail Ask the sender to check the e mail XXX reception failed settings SM Appendix 3 18 M118 M119 Error Messages Invalid mail header Ask the sender to check the e mail 4 41 E mail reception failed settings Invalid part header Ask the sender to check the e mail 4 42 E mail reception failed settings Codec Error A TIFF file The compression method of the received 4 43 could not be received TIFF file was other than MH MR MMR properly Ask the sender to check the TIFF file Appendix Trouble Shooting TIFF over spec A TIFF The resolution of the TIFF file was not dum file could not be received supported or the width of the TIFF file was properly or B4 Ask the sender to check the TIFF file TIFF Form abnormal The format of the TIFF file was other than 4xxx45 TIFF file could not be TIFF S F Ask the sender to check the received p
92. uration page both before and after the update Comparing pre and post update configuration pages allows you to check whether or not the update was successful Follow the procedure carefully and note that it will vary in parts depending on which version of the ve E HE z firmware is currently installed Procedure When updating firmware always disconnect any other cable s than the one being used for the update operation When updating firmware via USB cable first disconnect any network and phone line cables and when updating firmware via LAN cable first disconnect any USB and phone line cables 1 Prepare Computer Windows XP Vista 7 Windows Server 2003 2003 R2 2008 2008 R2 USB cable or LAN Local Area Network cable 2 Download the firmware files to your computer FwUpdateToolSP exe Service Mode execute file Setting ini Parameter setting xxx brn Controller Firmware Make a folder on a local drive of your computer and save the files there Connect a computer and the machine through a network or directly by USB SM 5 23 M118 M119 Firmware Updating 5 Click the FWUpdateToolSP exe file to execute the updating program Firmware Update for SP vi U1 A Update USB F Update NET Eng Update USB Eng F W Update NET Nr 1185002 6 For a USB connection click Update US
93. urce with these clearances m118i001 A Over 10 cm 4 B Over 20 cm 7 9 C Over 20 cm 7 9 D Over 70 cm 27 6 2 1 4 POWER REQUIREMENTS A CAUTION Make sure that the plug is tightly in the outlet Avoid multi wiring sure that you ground the machine NA 120 V TW 110 V 60 Hz Less than 10A Input voltage level EU Asia CHN 220 V to 240 V 50 Hz 60 Hz Less than 5 Permitted voltage fluctuation 10 Do not set anything on the power cord 2 1 5 INSTALLATION PROCEDURE Refer to the User Guide M118 M119 2 2 SM PREVENTIVE MAINTENANCE REVISION HISTORY Page Intervals 3 PREVENTIVE MAINTENANCE 3 1 INTERVALS 3 1 1 PM PARTS There are no PM parts in this machine Other than the three Yield Parts listed below there are essentially PM parts required for this product These three items will need to be replaced in cases where their yield is near however given the ACV Average Copy Volume for this product these yield parts are gt cc 92 ag expected to outlast the working life of the machine Yield Parts Parts whose expected yield is longer than the machine lifetime when taking into consideration the machine s ACV Paper Feed Roller 120 K prints Transfer Roller 120 K prints Fusing Unit 120 K prints 3 1 2 YIELD COUNTER Yield counters for ea
94. use print scan fax and copy function at the same time SM Can not get MFP status form Network status channel before F W file is transmitted F W file is not matched for current machine F W update is running Other MFP functions are running F W update is completed file has transmitted Polling F W update progress fail F W checks the downloaded file And get wrong checksum So stop to modify F W 5 31 Firmware Updating Check PC network settings and IP address Check MFP network settings and IP address Do not update F W when MFP is in power on stage Please check the version of F W file and machine if it is suitable for MFP Please wait F W update is completed Please wait other MFP functions are completed Please reboot the Machine Do not reboot engine till Engine Panel display Firmware Update Done Please reboot Then reboot engine Check the downloaded file is not broken Do not use MFP functions when update firmware M118 M119 System Maintenance Reference TROUBLESHOOTING REVISION HISTORY rage bee Service Call Conditions 6 TROUBLESHOOTING 6 1 SERVICE CALL CONDITIONS See Appendices for the Error Messages 6 1 1 SUMMARY This machine issues an SC Service Call code if an error occurs with the machine The error code can be seen on the operation panel Make sure that you understand t
95. xecute the update procedure again unless the error message Downloaded file is broken Do NOT use print scan fax and copy function at the same time is displayed If power is turned off accidentally during a firmware update the firmware will not be correctly updated and the machine may not start up normally If the machine does not start up normally the controller firmware and or the engine firmware will need to be updated again When the machine does not start up normally in most cases the panel display will indicate one of the following two conditions When attempting to restart the machine the LCD panel display indicates Initializing indefinitely In this case the controller firmware update has failed The controller firmware must be updated again When attempting to restart the machine the LCD panel display indicates Please Download Engine FW Again In this case the engine firmware update has failed The engine firmware must be updated again M118 M119 5 26 SM Firmware Updating 5 3 6 FW UPDATE TOOL MESSAGES FW Update Tool Messages Information Message for USB update Send F W file to Please reboot after USB Upload End of data successfully panel shows reboot Transmission Time lt 30 sec message Check USB cable connection Can not open USB printer Check the installation of USB Upload FAIL driver while F W file is USB Print Driver if it is transmitted available Check MFP status if it
96. y eye discomfort Try to remove with eye drops or flush with water as first aid If unsuccessful get medical attention Observance of Electrical Safety Standards The machine and its peripherals must be serviced by a customer service representative who has completed the training course on those models Safety and Ecological Notes for Disposal 1 Do not incinerate toner bottles or used toner Toner dust may ignite suddenly when exposed to an open flame 2 Dispose of used toner the maintenance unit which includes developer or the organic photoconductor in accordance with local regulations These are non toxic supplies 3 Dispose of replaced parts in accordance with local regulations A WARNING To prevent a fire or explosion keep the machine away from flammable liquids gases and aerosols A fire or an explosion might occur A CAUTION Controller board on the MF model contains a lithium battery The danger of explosion exists if a battery of this type is incorrectly replaced Replace only with the same or an equivalent type recommended by the manufacturer Discard batteries in accordance with the manufacturer s instructions and local regulations Handling Toner Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling toner on clothing or the hands If toner is inhaled immediately gargle with large amounts of cold water and move to a well ventilated location If there

M118/M119 SERVICE MANUAL

Contents

Download Pdf Manuals

Related Search

Related Contents