WebExTM Recorder and Player User's Guide for
Contents
1. Phone recording adapter Connects your phone to your computer s sound card A phone recording adapter captures all audio in a teleconference The following two phone recording adapters from DynaMetric Inc are compatible with WebEx Recorder TLP 102 Telephone Logger Patch and TMP 636 Transmit and Receive Patch To connect a phone recording adapter to your computer s sound card follow the instructions that DynaMetric provides To record audio in rich media files such as audio and video files you must use a phone recording dapter that supports bi directional audio between your phone and computer that is connects to both the input and output jacks for your computer s sound card The DynaMetric TMP 636 adapter supports bi directional audio To purchase a DynaMetric phone recording adapter please visit the following web addrss www dynametric com webex_purchasing html or contact your sales representative InterCall Universal multimedia amplifier Connects your telephone to a headset and your computer s sound card You can use a universal multimedia amplifier as a phone recording adapter to capture all audio in an audio conference Using a universal multimedia amplifier is ideal if you often speak an audio conference Internet phone conferences and standalone recording sessions because it allows you to switch between a phone headset and a computer headset The following universal amplifier is known to be compatible with2. InterCall For more information 877 333 2666 www intercall ca J AAP EOE InterCall is a subsidiary of West Corporation WebEx Recorder and Player User s Guide for TrainingCenter InterCall a subsidiary of West Corporation in partnership with WebEx Communications Inc provides TrainingCenter web conferencing services Because TrainingCenter is powered by WebEx this guide makes several references to the company name platform and features This guide assumes that you have a TrainingCenter user account and are set up to host sessions Introducing the WebEx Recorder and Player Use the WebEx Recorder to create a video recording of all screen activity on your computer including mouse movements and annotations You can also capture audio ina recorded session such as the audio from an InterCall audio conference The WebEx Recorder is available in these versions Integrated session recorder Standalone recorder ABOUT THE INTEGRATED SESSION RECORDER The integrated session recorder is available during a TrainingCenter session This recorder captures screen activity and audio in a session and then saves the recorded data in a recording file on your computer Use the integrated recorder to capture all audio that plays through your computer You can also capture audio from an InterCall audio conference using a phone recording adapter which connects your phone to your computer ABOUT THE STANDALONE RECORDER The standal
3. Any page Training session W Record the session W Control shared applications eb browser or desktop remotely Share documents Communications M Chat with iY Breakout sessions with If Host If Host V Presenter If Presenter If Panelists If Panelists F All attendees All attendees All attendee privileges OF Cancel 3 Click OK The Attendees will now have the Session Recorder option available under their Session drop down menu 4 To prevent attendees from recording a session clear the Record a Session check box and click OK Hiding the Recorder Panel During Recording Normally the Recorder Panel appears on your screen during recording However before you begin recording you can hide the Recorder Panel If the Recorder Panel is hidden you can pause or stop recording by pressing a hot key that is a key or combination of keys on your computer s keyboard To hide the Recorder Panel 1 Do one of the following InterCall a If you are using the integrated Recorder on the Session menu in the Session window point to Recorder Privileges and then choose Recorder Settings Choose the Recorder Panel tab b If you are using the standalone Recorder on the Recorder console on the Settings menu choose Recorder Panel The WebEx Recorder Settings dialog box appears WebEx Recorder Settings Recorder Panel Ly Markers Default Save Path Hide the Recorder panel during recording When the
4. Recorder panel is hidden use these hot keys to control recording Pause Resume Ctrl A Po Stop Ctrl Alt a Cancel Apply 2 Under Recorder Panel select the Hide the Recorder panel during recording check box Default hot keys appear in the Pause Resume and Stop boxes While recording you can press the appropriate hot key to stop or pause recording 3 Optional To specify your own hot keys click in the Pause Resume or Stop boxes and then do one of the following a Hold down the Control or Shift key and then press another key b Hold down both the Control and Shift keys and then press another key 4 Click OK To show the Recorder Panel after it is hidden During recording press the hot keys that you specified to either pause or stop recording The default hot keys are the following Pause recording Ctrl Alt P key combination Stop recording Ctrl Alt S key combination Recording Annotations While recording you can use the highlighter tool to make annotations Your annotations appear in the recording during playback MAKING ANNOTATIONS WHILE RECORDING A SESSION When using the integrated recorder to record a TrainingCenter session you can use the annotation tools available in the session For example if you are sharing an application any annotations you or other participants make using the annotation tool on the Tools panel will appear in your recoding InterCall MAKING ANNOTATIONS USING TH
5. TO ANOTHER APPLICATION DURING RECORDING Once you start recording an application using the standalone recorder you can switch to recording another application without stopping WebEx Recorder Thus you can create a single recording that captures your actions with two or more applications in a sequence To switch to another application during recording 1 Pause recording The WebEx Recorder button appears on your computer s taskbar WebEx Recorder 3 Click the WebEx Recorder button to display the WebEx Recorder Open Application dialog box 4 Inthe list highlight the application that you are currently recording InterCall Click Unselect In the list select another application to record Click Select Resume recording CON O O1 Granting Recording Privileges to Attendees By default only the session host and the presenter can record a session However you can allow an attendee or all attendees to record a session You can also remove recording privileges from attendees at any time To grant or remove recording privileges 1 Inthe Session Window on the Participant menu choose Assign Privileges The Participant Privileges box appears 2 To give attendees recording capabilities select the Record the session check box Assign Privileges Select the privileges that you want to assign to the all attendees Document VIEW Save Annotate MW Attendee list Thumbnails Print Any document
6. UNINSTALLING WEBEX RECORDER AND PLAYER You can remove the standalone version of WebEx Recorder and WebEx Player from your computer using your computer s Add Remove Programs utility Uninstalling the software does not remove any recordings that reside on your computer To uninstall WebEx Recorder and Player O AOUN Open the Windows Add Remove Programs utility on your computer In the list of programs select WebEx Click Change Remove In the Uninstall WebEx Software dialog box select Session Manager Click Uninstall For additional information about the WebEx Recorder and Player capabilities with TrainingCenter please contact InterCall Professional Services at 800 721 3919 or 706 634 8375 You may also email questions to entappsupport intercall com
7. WebEx Recorder and Player Microsoft Windows 95 98 Me Millennium Edition XP 2000 or NT Microsoft Internet Explorer 4 x or a later version or Netscape 4 x or a later version Recording a TrainingCenter Session with the Integrated Recorder Once you start recording an online training session the integrated Recorder begins saving the recording to a file on your computer Ensure that you have enough space on your hard disk for a recording For information about file size estimates for recordings see the File Size Estimates for Recordings section To capture audio in a recorded session you must set up your computer s sound card and attach the appropriate audio input device For more information see the Recording Audio section To start recording an online training session 1 Onthe Session menu choose Start Recording Session Bazd ae 0 ae e Information Start Recording Recorder Settings Welcome Message Session Options Restrict Access 2 Choose a location at which to save the recording InterCall Save Recorded Meeting As Ei My Computer oe My Network Places S best test 0 Week two raining File name iweekOneT raining save as type Recorded Meeting wrt Cancel 3 Inthe File name box type a name for the file and then click Save The Recorder Panel appears 4 On the Recorder Panel click the Record button R arder Panel 2 i e
8. stop playback by pressing a preset hot key that is a key on your computer s keyboard To hide the Player console during playback InterCall i 2 If you have not done so already open a recording file wrf On the WebEx Player console on the Controls menu choose Settings The Playback Settings dialog box appears Playback Settings 3 4 Full Screen Setting l Pkyback n full screen mode by default The option plays recordings in lul sciesn made once playback begric Player Console Setlings Hide the Player Console dung playbsck When the Player console is hidden ure these hot keys to control pl aback Pause Resume eu Alt P Stop Under Player console settings select the Hide Player console during playback check box Click OK While the WebEx Player console is hidden you can pause and resume playback by pressing the Ctrl Alt P key combination on your keyboard stop playback by pressing the Ctrl Alt S key combination on your keyboard To make the WebEx Player console appear after it is hidden j 2 During playback pause or stop playback by pressing the Ctrl Alt P or Ctrl Alt S key combination on your keyboard respectively Optional To keep the WebEx Player console visible do the following a On the WebEx Player console on the Controls menu choose Settings b Under Player Console Settings clear the Hide the Player Console during playback check box Click OK
9. B Be Record PC Audio The Progress and File Size indicator on the Recorder Panel indicates the current duration of the recording in hours minutes and seconds and the current file size of the recording file in kilobytes To pause and then resume recording 1 On the Recorder Panel click the Pause button 2 Then to resume recording click the Resume button il To stop recording On the Recorder Panel click the Stop button Rori Panel F Record PC Audio i ee Or alternatively use the Tools drop down menu to stop the recording WebEx Recorder saves your recording to a file in the WebEx Recording Format which has a wrf extension InterCall 0 Weel wo WebEx Player Using the Standalone Recorder To record an application on your desktop offline that is outside of an online training session you must use the standalone version of the WebEx Recorder RECORDING AN APPLICATION OR YOUR DESKTOP Once you start recording an application on your desktop the standalone recorder begins saving the recording to a file on your computer Ensure that you have enough space on your hard disk for a recording To capture audio in a recording you must set up your computer s sound card and attach the appropriate audio input device To start WebEx Recorder Do either of the following Click Start point to Programs point to WebEx Recorder amp Player then click WebEx Recorder Do
10. E STANDALONE RECORDER To make annotations using the standalone recorder Do any one of the following On the Recorder panel click the Annotate button Recorder Pane A me S Record Audio In the lower right corner of your computer s task bar click the Recording button q Then on the menu that appears choose Annotate In the title bar of the application you are recording click Recording i Then on the menu that appears choose Annotate An annotation drop down menu button appears on your screen and your mouse pointer changes to a highlighter Annotation w To change your annotation color 1 Click the Annotation drop down menu 2 On the color palette that appears choose Annotation Colors 3 Select a different color To exit annotation mode 1 Click the Annotation drop down menu 2 Onthe menu that appears choose Stop Annotating Inserting Markers into a Recording During recording you can insert one or more markers into a recording A marker is a placeholder that lets you quickly located a position in a recording file when editing it using WebEx Recording Editor For example if you are recording a TrainingCenter session and someone makes an important comment you can quickly insert a marker into the recording at that time Then when editing the recording you can quickly locate the point in the recording at which the comment was made You can insert a marker using either the Rec
11. WebEx Recorder Plantronics MX10 Universal Amplifier To record audio in shared files such as UCF rich media files you must use a universal multimedia amplifier that supports bi directional audio between your phone and computer that is connects to both the input and output jacks for your computer s sound card The Plantronics MX10 Universal Amplifier supports bi directional audio To purchase a Plantronics universal multimedia amplifier please visit the following web address www plantronics com Conference phone with RCA output jack To capture audio using a conference phone or speakerphone connect the phone s RCA audio output jack to the microphone input jack on your computer s sound card SETTING UP YOUR SOUNDCARD FOR RECORDING AUDIO Before you start recording audio do the following to set up your computer s sound card 1 Select sound card Select the sound card that you want to use for recording and playing sound if your computer has multiple sound cards 2 Adjust audio volume a Adjust the audio input volume for your microphone or phone which determines the sensitivity of WebEx Recorder when capturing audio b Adjust the audio output volume for your speakers or earphones 3 Specify microphone settings a For recording ensure that the microphone input setting is either selected or not muted depending on your sound card and that all other input controls are either muted or not selected b For playback ensure tha
12. antly more data When recording audio the rate at which WebEx Recorder captures data depends on the audio sampling rate that you select The following are estimates of the data that WebEx Recorder captures for the available audio sampling rates IF YOU SET WEBEX RECORDER TO IT CAPTURES APPROXIMATELY THIS THIS AUDIO SAMPLING RATE AMOUNT OF AUDIO AND VIDEO DATA PER HOUR G 723 at 8 KHz 15 MB PCM at 8 KHz 70 MB PCM at 22 KHz 170 MB PCM at 44 KHz 325 MB Distributing Your Recordings Once you complete a recording you can distribute it in the following ways Publish your recording on your TrainingCenter website Each TrainingCenter site has 1 GB space available to store recordings Ask your company s Webmaster to publish your recording on your organization s website Once a visitor to your site clicks a link for a recording a playback server automatically downloads the WebEx Player software to the visitor s computer if necessary then streams the recording to the visitor s computer By streaming recordings you allow visitors to play recordings without the need to download the recordings onto their computers For more information about streaming a recording please go to www intercallcenters ca trainingcentersite Provide your recording file directly to the people whom you want to view it If they do not have the WebEx Player they can download the WebEx Player installation program from the Recording and Playback page on www in
13. console click the Play button o WebEx Player ZipSoft Demo Fie controls Help To play a recording that is published on a website Go to the web page on which the recording is published and then click the link for the recording WebEx Player plays the recording automatically To pause and then resume playback To pause playback on the WebEx Player console click the Pause button InterCall a WebEx Player ZipSoft Demo File Controls Help Then to resume playback on the WebEx Player console click the Pause button again To automatically repeat loop playback On the WebEx Player console on the Controls menu choose Loop To stop a playback On the WebEx Player console click the Stop button WebEx Player ZipSoft Demo File Controls Help i i l area To quit WebEx Player On the WebEx Player console on the File menu choose Exit NAVIGATING A RECORDING When playing a recording you can fast forward or rewind the recording If segments were defined in the recording you can navigate to a specific segment To fast forward playback Do either of the following To browse a recording while fast forwarding it click the Forward button Each click moves the recording forward incrementally WebEx Player ZipSoft Demo File conii Help Jijaj a o a E webex ai li i Ay i l i g oly ine To fast forward a recording to a specific location drag the playback slider to
14. ettings T Hide the Recode panel during recording When the Recorder panel ia hidden use these hal keys to conlrol the recordin Fause Resume Eel Alt P Stop 2 Ek eile Recorder Markers Settings You can reer makers during recording When the recorded fle is being edited in the Future these marker will be helpful to jump to these iocations guicky and eseli During recording use thie hot kep sequence to insert markers Hot key reet makes OnisAkeM OK Cancel 2 Optional To specify your own hot key click in the box then do one of the following a Hold down the Control or Shift key then press another key InterCall b Hold down both the Control and Shift keys then press another key 3 Click OK Recording Audio WebEx Recorder automatically synchronizes audio with your sequence of actions in an application or session In order to capture audio you will need a phone line This can be a direct phone line or an audio conference line SYSTEM REQUIREMENTS FOR RECORDING AUDIO To record audio ensure that your computer meets the following system requirements Intel Pentium II 667 MHz or faster 128 MB RAM or more Creative Labs Sound Blaster or equivalent sound card Input device for capturing audio SETTING UP YOUR SOUNDCARD FOR RECORDING AUDIO To record an audio conference for an online training session you must connect the recording computer to a telephone using one of the following
15. og box ensure that the Microphone setting is either muted or not selected depending on your sound card On the Options menu choose Properties again Select Recording and then click OK 8 Inthe Recording Control dialog box ensure that the Microphone setting is either selected or not muted depending on your sound card Leave the Recording Control dialog box open on your screen 9 Start Windows Sound Recorder as follows a On your computer s desktop click Start b Point to Programs point to Accessories and then point to Entertainment c Choose Sound Recorder 10 Use Sound Recorder to record your voice as you speak into the audio input device that you want to use when making the actual recording j Sound Sound Recorder x File Edi Effects Help zme 0 00 sac apl sac i ceca a ee i x B HH 11 While speaking adjust the Microphone volume as necessary using the Volume slider in the Recording Control dialog box 12 Play back your recording 13 If the audio is too low increase the Microphone volume If the audio is distorted decrease the Microphone volume 14 If necessary continue recording your voice and adjusting the Microphone volume N OD InterCall File Size Estimates for Recordings Without audio WebEx Recorder captures approximately 10 MB of video data per hour of recording However when recording frequent actions in an application or session WebEx Recorder may capture signific
16. one recorder is only available offline that is outside of a web conference This recorder lets you record all screen activity in any application on your computer and then saves it in a recording file on your computer Use the standalone recorder to create software demonstrations tutorials sales presentations etc To capture audio in a recording simply connect a microphone to you computer You can download the standalone recorder from the TrainingCenter website www intercallcenters ca trainingcentersite or from your branded website by entering http companyname webex com companyname tool record record_play php If you do not know your branded site URL please contact your site administrator or your sales representative ABOUT THE WEBEX PLAYER To play any recording in the WebEx Recording Format wrf you must use the WebEx Player Using WebEx Player you can play a recording that resides on your computer a server on your local network or a website on the Internet Last modified on 6 6 2007 InterCall You can download WebEx Player from the TrainingCenter website www intercallcenters ca trainingcentersite or on your branded website by entering http companyname webex com companyname tool record record_play php If you do not know your branded site URL please contact your site administrator or your sales representative System Requirements For Recorder and Player The following are the minimum system requirements for
17. order Panel or a hot key that is a key or combination of keys on your computer s keyboard A hot key is useful if you set up the Recorder Panel to be hidden during recording To insert a marker into a recording using the Recording Panel On the Recorder Panel click the Insert Marker button InterCall Recorder Pan Grier Record PC Audio E s CE To insert a marker into a recording using a hot key 1 Do either of the following a If you are using the integrated recorder on the Session menu in the Session window choose Recorder Settings gt Recorder Panel he WebEx Recorder Settings dialog box appears On the Recorder Markers tab a hotkey appears in the box While recording you can press this hot key to insert a marker WebEx Recorder Settings Recorder Panel Recorder Markers Default Save Path You can insert markes during recording When the recorded file is being edited in the future tase markers will be helpful to jump to these locations quickly and easily During recording use this hot key sequence to insert markers Insert markers Ctrl Alk M b If you are using the standalone recorder on the Recorder console on the Settings menu choose WebEx Recorder Settings The WebEx Recorder Settings dialog box appears On the Recorder Markers Settings a default hot key appears in the box While recording you can press this hot key to insert a marker Recorder Settings Recorder Penal S
18. t the microphone input setting is either not selected or muted depending on your sound card You can set up your computer s sound card in either of two ways Use the Audio Setup Wizard which is available in the standalone WebEx Recorder only The wizard automatically specifies the correct recording and playback settings for your microphone Use your sound card s volume controls and Windows Sound Recorder to manually set up your sound card To use the Audio Setup Wizard to set up your sound card InterCall 1 On the WebEx Recorder console on the Settings menu choose Audio Setup Wizard WebEx Recorder Audio Setup Wizard This wizard helps you bo choose recording and playback deces and lina tune pour microphones and spaaker sings ensuring good awto quehty during recoding ick Mest 1o continue lt Back Next gt Cancel 2 Follow the instructions in the wizard To set up your sound card manually 1 Open your sound card s volume controls as follows a On your computer s desktop click Start b Point to Programs point to Accessories and then point to Entertainment c Choose Volume Control The Volume Control dialog box appears 2 On the Options menu choose Properties 3 Optional If your computer has more than one sound card in the Mixer device drop down list select the sound card that you want to use for recording 4 Select Playback and then click OK 5 Inthe Volume Controls dial
19. tercallcenters ca trainingcentersite Using WebEx Player Using WebEx Player you can play back any recording that was made using WebEx Recorder that is a WebEx Recording Format wrf file INSTALLING WEBEX PLAYER If you do not yet have WebEx Player or want to download the WebEx Player installer for users to whom you want to provide a recording you can download it from www intercallcenters ca trainingcentersite SYSTEM REQUIREMENTS FOR LISTENING TO AUDIO INA RECORDING InterCall You can listen to audio in a WebEx Recording Format wrf file if your computer has the following a Creative Labs Sound Blaster or equivalent sound card speakers or headphone jack and headphones PLAYING A RECORDING You can play a recording that resides on your computer or that is published on a Web site To start WebEx Player Do either of the following on your computer s desktop Click Start point to Programs point to WebEx Recorder amp Player and then click WebEx Player Double click the WebEx Player shortcut on your computer s desktop a The WebEx Player console appears o WebEx Player File Controls Help To play a recording that resides on your computer Do either of the following Double click a WebEx Recording Format wrf file WebEx Player starts and plays the recording automatically On the WebEx Player console click the Open button and then select a recording Then on the WebEx Player
20. the right 00 16 0 05 01 1 To rewind a recording Do either of the following To browse a recording while rewinding it click the Rewind button Each click moves the recording backward incrementally InterCall 7 WebEx Clayer ZipSoft Demo F Fie controls Help a mj webex To rewind a recording to a specific location drag the playback slider to the left 00 16 0 05 01 1 To navigate to the next or previous segment Click the Previous Segment button or Next Segment button as appropriate To navigate to a specific segment 1 On the Controls menu point to Segment 2 Choose Go to The Go to Segment dialog box appears WebEx Player ZipSoft Demo File Controls Help 3 If segments were defined in the recording they appear in the list 4 Inthe list select a segment 5 Click OK CONTROLLING FULL SCREEN VIEW OF PLAYBACK During playback you can switch your view of a recording between a standard window and a full screen view A full screen view of a recording fits your entire screen and does not include a title bar or scroll bars You can also set WebEx Player to display all recordings in a full screen view by default To display a recording in a full screen view Click the Full Screen button a WebEx Player ZipSoft Demo File Controls Help m aje pe i 7g ears To display a recording in a standard window Click the Full Screen button again To displa
21. uble click the WebEx Recorder shortcut on your computer s desktop The WebEx Recorder console appears oo WebEx Recorder Untitled XI Fie Controls Settings Help To start recording 1 On the WebEx Recorder console click the Open Application button 2 Inthe WebEx Recorder Open Application dialog box select an application on your desktop Welcome to MEM com Merosot Interne Exalorar OER adobe Photoshop SA Outlook Express 4i Windows Expharer 3 Click Select 4 Choose a location at which to save the recording 5 Inthe File Name box type a name for the file then click Save The Recorder Panel appears 6 On the Recorder Panel click the Record button InterCall R order Panel ojja R v Record PC Audio The Progress and Fil and File Size indicator on the Recorder Panel indicates the current duration of the recording in hours minutes and seconds and the current size of the recording file in kilobytes Recorder Panel nja Record Audio Duration File size To pause and then resume recording On the Recorder Panel click the Pause button Re sderPanel m 38 S To resume recording click the Pause button again To stop recording On the Recorder Panel click the Stop button WebEx Recorder saves your recording to a file in the WebEx Recording Format which has a wrf extension To quit WebEx Recorder On the File menu choose Exit SWITCHING
22. y all recordings in a full screen view by default 1 If you have not done so already open a recording file wrf D InterCall 2 On the WebEx Player console on the Controls menu choose Settings The Playback Settings dialog box appears Playback Settings Full Screee Setting C Pleyback fullscreen mode by detai The option play recordings in lul ecieesr mode once playback Geri Aser Console Sethings Hide the Plager Console during playbsrck When the Plager console is hidden ure these hot keys to control aback Press esuma ChleAleP ae Eile ets i 3 Under Full Screen Setting select the Play back in full screen mode by default check box 4 Click OK ADJ USTING AUDIO DURING PLAYBACK During playback of a recording you can increase or decrease the audio volume or mute or unmute audio To adjust playback volume Drag the Volume slider to the right or left to increase or decrease volume respectively Weber Payer zipSoit emo Ea Fie carts Helo b Bii ja To mute audio Click the Mute button n WebEx Player ZipSoft Demo File Controls Help taj jel 2 EE tx i peiin To unmute audio Click the Unmute button hd HIDING OR SHOWING THE PLAYER CONSOLE Normally the WebEx Player console appears on your screen when you are playing a recorded session However you can hide the WebEx Player console during playback If the WebEx Player console is hidden you can pause or
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