UNIVERGE SV8100 Single Line Telephone User Guide
Contents
1. user to break into another extension user s established call including Conference calls To Barge In without first calling the busy extension 1 Lift the handset 2 Dial 710 3 Dial the busy extension 11 To Barge In to a Conference Call 1 the handset and dial the service code default 710 2 Dial the extension number Note When a new call is added to the conference an intrusion tone is heard by all parties in the Conference depending on system programming and all display multiline terminals show the joined party 3 Dial the extension number of the internal party OR Dial the single digit service code or the service code 710 Tone Override To Send Off Hook Signals when Calling a Busy Telephone 1 OR Dial 709 You hear Ring Busy Tone The called extension hears Call Alert Notification Note By default your extension will send off hook signals automatically To To Answer Tone Override 1 Receive Tone Override 2 Hang up the handset 3 Answer the incoming call and talk with the party Voice Over ORIGINATE ANSWER Originate When calling a busy telephone 1 Dial 6 OR Dial 690 if the single digit access code has been changed Note You can hear an alert tone You can talk to the called party after the alert tone ends Answer With a call in progress 1 Receive Voice Over announcement 2 Replace handset first call is terminated 3 Lifthandset when p2. A a Speed Dial Storing i csi ee Speed Dial System Group Stalon nen A C allku u ku TRE Temasik neuerer EAN A A asda pede Sak A ins acess AEE EEE E BUSINESS FEATURES Call xci see TABLE OF CONTENTS Gall Forwarding Immediate Me ee ee 5 Call Forwarding Busy No Answer dcha 6 To Set Call Forwarding Busy No Answer for any Extension to Destination 6 Call Forwarding with Follow Me eine 7 Call Forwarding VM8000 InMail Park and Page 8 gt eadeaemenanene 8 Meet Fl A 9 Call PICKU ers 9 DIE AAA AE 9 A A A A A 10 A u A MN DNE NUN MM MUR D M M MA 10 og Do 11 A a u Misa satu M Ait M 11 Telan r A 11 To Send Off Hook Signals when Calling a Busy Telephone 11 Ls oin ile 12 TABLE OF CONTENTS A PT H ane ar 12 Hi A 12 tlg mM C me 13 GH Transier tO TO AA 14 A fu Dc M A TECHNO 14 ENTES ia A A esti 15 TABLE OF CONTENTS This Page Intentionally Left Blank iv 1 Quick Reference Guide General Information The following should be considered when reviewing this User Guide O Access to many features is based on system assignments Some
3. NEC Corporation of America 6535 N State Highway 161 Irving TX 75039 2402
4. NOTICE Note that when converting this document from its original format to a pdf file some minor font and format changes may occur When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly ZUNIVERGEZ NEC l INT 2064 UNIV ISSUE 1 0 UNIVERGE SV8100 Single Line Telephone User Guide NEC Corporation of America April 2010 LIABILITY DISCLAIMER NEC Corporation of America reserves the right to change the specifica tions functions or features at any time without notice NEC Corporation of America has prepared this document for use by its employees and customers The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval from NEC Corporation of America All brand names and product names on this document are trademarks or registered trademarks of their respective companies Copyright 2010 NEC Corporation of America TABLE OF CONTENTS Quick Reference Guide General MOATO a id DIR gr GUJE ora AAA AAA Quick Reference Guide Continued een Quick Reference Guide _ BASIC OPERATION A E cece a ce etal Maa te cae tee EIA S
5. access codes may vary from those stated in this user guide and not all features may be available from your telephone O The Flash or Tap key located on certain models of Single Line Telephones can be used in place of the hookswitch Quick Reference Guide Outside Call Dial 9 gt Telephone Number Last CO PBX Number Redial Dial 5 Station Speed Dialing Number 7 gt 0 9 Group Speed Dialing Number 4 gt xxx Speed Dial System Speed Dialing Number 2 gt 000 999 No Group buffers assigned at default Receive Trunk Busy Trunk Queue Indication gt Dial Quick Reference Guide Continued Station Call Dial Station Number Tone Override Reach Busy Station gt Dial Voice Over Originate Reach Busy Station gt Dial 6 Quick Transfer to Voice Mail Hold Dial Station Number gt 8 Hookswitch Transfer Hookswitch gt Dial Station Number Quick Transfer to Voice Mail Hookswitch gt Dial Station Number gt 8 Conference Hookswitch gt Dial 1 gt Dial Party gt Hookswitch twice Call Park System Set Hookswitch gt Dial 6 gt Dial 01 64 Retrieve Dial 6 gt Dial 01 64 Voice Over Answer Receive Voice Over gt Replacehandset gt Lifthandset gt Converse Quick Reference Guide Continued Internal Paging Dial 701 0 9 or 01 64 Page Dial 0 or 00 for All Internal Paging Page External Pag
6. e External Paging Zone code 1 8 or 0 for All Call OR Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call 3 Make the announcement 4 hook Meet Me Answer To join a Meet Me Internal Page 1 Lift the handset 2 Dial 763 if your extension is in the zone 0 8 called OR Dial 764 and the zone number if your extension is not in the zone called To join a Meet Me External Page 1 Liftthe handset 2 Dial 765 3 Dial the announced External Paging Zone 0 8 Call Pickup This feature enables a station user to answer any call directed to another station to a station within their own Call Pickup Group or to a station within a different Call Pickup Group Three Call Pickup methods are available Call Pickup Direct Call Pickup Group and Call Pickup Designated Group Call Pickup Direct This method permits a station user to pickup a call to any other station in the system by dialing a specific Call Pickup feature access code and the number of the called extension To use Directed Call Pickup to intercept a call to a co worker s extension 1 Liftthe handset 2 Dial 3 Dial the number of the extension whose call you want to intercept Note If more than one call is coming in the system sets the priority for which call it answers first Call Pickup Group This method permits a station user to answer any calls directed to ot
7. ension requesting a return call To leave a Message Waiting 1 Call a busy or unanswered extension 2 DialO 3 hook To answer a Message Waiting 1 Dial 0 Note fthe called extension does not answer Dial 0 to automatically leave them a message To cancel all your Messages Waiting Note This includes messages you have left for other extensions and messages other extensions have left for you 1 Liftthe handset 2 Dial 773 3 hook To cancel the Messages Waiting you have left ata specific extension 1 Lift the handset 2 Dial 771 3 Dial the number of the extension you do not want to have your messages 4 Goonhook 15 E911 Compatibility E911 Compatibility ensures that emergency calls always get through If an emergency occurs a user simply goes to any telephone lifts the handset and dials 911 The system s built in E911 compatibility places the emergency call even if the user forgets to dial an access code or press a line key TO PLACE AN EMERGENCY 911 CALL When Dial 911 Routing Without Trunk Access is enabled 1 to any telephone 2 Liftthe handset 3 Dial 911 When Dial 911 Routing Without Trunk Access is disabled 1 Goto any telephone 2 Liftthe handset 3 Dial a trunk access code e g 9 4 Dial 911 To turn off the E911 Alarm at your telephone 1 Lift the handset 2 Dial 786 NOTES NEC NEC Corporation of America
8. ff premise number Go on hook To cancel Call Forwarding Immediate 1 2 Lift the handset Dial the Call Forwarding Immediate Service Code default 741 Dial 0 Cancel Go on hook To set Call Forward Immediate for any Extension to Destination 5 Lift the handset Dial the Call Forwarding Immediate for any Extension to Destination Service Code default 790 Dial 1 Set Dial the extension number to be forwarded and then the destination number Go on hook To cancel Call Forward Immediate for any Extension to Destination 1 2 Lift the handset Dial the Call Forwarding Immediate for any Extension to Destination Service Code default 790 Dial 0 Cancel Go on hook Call Forwarding Busy No Answer Calls to the extension forward when busy or unanswered To set Call Forwarding Busy No Answer 1 Lift the handset 2 Dial the Call Forwarding Busy No Answer Service Code default 744 Dial 1 Set Dial the destination extension or off premise number 5 on hook To cancel Call Forwarding Busy No Answer 1 Liftthe handset 2 Dial the Call Forwarding Busy No Answer Service Code default 744 3 Dial 0 Cancel Go on hook To Set Call Forwarding Busy No Answer for any Extension to Destination 5 Lift the handset Dial the Call Forwarding Busy No Answer for any Extension to Destination Service Code default 793 Dia
9. her extensions in their preset pickup group by dialing a Call Pickup Group feature access code Ringing telephone in your Call Pickup Group 1 Lift the handset 2 Dial 756 or Note Service Code can pick up any call in the group plus any Ring Group calls Service Code 756 cannot pick up Ring Group calls Ringing telephone in another Pickup Group when you do not know the group number 1 Lift the handset 2 Dial 769 To answer a call ringing a telephone in another Pickup Group when you know the group number 1 Lift the handset 2 Dial 768 and the group number 1 9 or 01 64 10 Call Park To Park a Call in a System Orbit Note You can park Intercom or trunk calls 1 Press Hookswitch or Flash Key 2 Dial 6 and the Park orbit 01 64 Note f you hear busy tone the orbit is busy To try another orbit press the hookswitch twice and repeat the second step 3 Use Paging to announce the call Replace the handset Note f not picked up the call will recall to you To Pickup a Park Call 1 Lift handset 2 Dial 6 and the Park orbit 01 64 Conference With a call in progress 1 Press the Hookswitch or Flash Key and dial 1 2 Dial the party you want to add and wait until they answer 3 Press the Hookswitch or Flash Key and repeat the second step to add more parties OR Press the Hookswitch or Flash Key twice to set up the Conference Barge In Barge In permits an extension
10. hone rings Converse with Voice Over originator Camp On With Call Waiting an extension user may call a busy extension and wait in line Camp On without hanging up To Camp On a busy extension 1 Call the busy extension 2 Dial 3 Donothang up To cancel a Camp On request 1 Hang up 2 Liftthe handset and dial 770 Trunk Queuing Trunk Queuing permits an extension user to queue wait in line on hook for a busy trunk or trunk group to become free To queue for a busy trunk 1 Try to access the busy trunk 2 Dial 3 Hang up to leave a Trunk Queue request OR Wait Off Hook to Camp On to the trunk To answer when Trunk Queuing calls you back 1 Lift the handset To cancel a Trunk Queuing Camp On request 1 Lift the handset 2 Dial 770 3 Goon hook 12 ACD MULTIPLE AGENT LOG IN To Log In Note Follow steps 1 3 to log in with additional AICs up to three at any time 1 Liftthe handset and dial the AIC Log In service code not assigned at default 2 Dialthe log in code up to 20 digits Note This step is not required if the ID code is disabled in system programming 3 Dial the first Agent Identity Code AIC up to four digits Note You will hear a confirmation tone when immediately logging in with additional AICs 4 For second agent log Dial the second Agent Identity Code AIC up to four digits Note You will hear a confirmation tone 5 Forthird agent log D
11. ial 8 after dialing the station number OUTSIDE CALLS 4 1 Lifthandset 2 Dial trunk access code i e 9 3 Dial telephone number Converse LAsT CO PBX NUMBER REDIAL Lift handset Dial Last Number Redial code 5 Converse Speed Dial Storing Numbers Lift the Handset Dial 755 Dial the Station Speed Dial buffer number to be programmed 0 9 1 Station Speed Dial Buffer 1 2 Station Speed Dial Buffer 2 3 Station Speed Dial Buffer 3 4 Station Speed Dial Buffer 4 5 Station Speed Dial Buffer 5 6 Station Speed Dial Buffer 6 7 Station Speed Dial Buffer 7 8 Station Speed Dial Buffer 8 9 Station Speed Dial Buffer 9 0 Station Speed Dial Buffer 10 Dial the telephone number you want to store up to 24 digits Y Valid entries are 0 9 and es A Single line set cannot program a pause or flash in a spd bin 5 Hang up Speed Dial System Group Station 1 2 4 Lift handset Dial Speed Dial code Station Speed Dial 7 Group Speed Dial 4 System Speed Dial 2 Dial Speed Dial Memory location Station Speed Dial 0 9 Group Speed Dial xxx none at default System Speed Dial 000 999 Converse Holding Calls EXCLUSIVE HOLD With a call in progress Press Hookswitch or Flash Key Note 1 Replacing the handset when a call is on hold will cause the held call to immediately ring your station Note 2 Once a call is placed on hold the telephone can be
12. ial the third Agent Identity Code AIC up to four digits Note You will hear a confirmation tone 13 REsT MODE To set the manual Rest Mode 1 Liftthe handset and dial 658 A fast busy is heard To set Pre Rest Mode while on a call press the hookflash and then dial 658 Press the hookflash again to return to the outside party Rest Mode will begin once the call is completed 2 hook To cancel the manual Rest Mode 1 Liftthe handset 2 Dial 659 3 hock To Log Out for single or multiple agent log ins Note 4 1 AIC are logged out 1 Liftthe handset 2 Dial the AIC Log Out service code not assigned at default OR To log out of an ACD group without using AIC Lift the handset Quick Transfer to Voice Mail To Quick Transfer a call while talking with an outside or internal party 1 Press Transfer key and wait for an internal dial tone Enter a station and wait for a ringback tone Dial the Quick Transfer Access Code default 8 4 Goonhook Note The Voice Mail answers and the outside party is transferred to the station user s Voice Mail box To leave a message using Quick Transfer to voice mail during an intercom call 1 Make the intercom call 2 Dial the Quick Transfer Access Code default 8 3 Leave a voice mail message Go on hook Message Waiting An extension user can leave a Message Waiting indication at a busy or unanswered ext
13. ing Dial 703 0 or 1 8 Page Dial 0 for All External Paging Page Call Forward Set For Forward All Dial 741 Dial 1 Dial Destination For Busy No Answer Dial 744 Dial 1 Dial Destination Cancel For Forward All Dial 741 Dial 0 Call Pickup In your Pickup Group Dial 56 In another Pickup Group when you do not know the the group number Dial 769 In another Pickup Group when you do know the the group number Dial 768 and the group number 1 9 or 01 64 Programming Speed Dial Dial 755 Dial 0 9 Dial Trunk Access Code Dial telephone number Call Pickup Direct In your Pickup Group Dial 756 In another Pickup Group when you do not know the the group number Dial 769 In another Pickup Group when you do know the the group number Dial 768 and the group number 1 9 or 01 64 2 BASIC OPERATION Answering Calls 4 RINGING CALLS 1 Lift handset 1 2 2 Converse 3 OFF HOOK SIGNALING With a call in progress 1 Receive Off Hook Signaling 1 2 Replace handset to disconnect the present call 2 3 Liftthe handset to converse with the second call 3 Placing Calls INTERNAL CALLS 1 Lifthandset 2 Dial station number or 0 for the attendant Note 1 When calling a multiline telephone dialing 1 after the station number will change ringing to voice or voice to ringing Note 2 directly access a personal voice mailbox d
14. l 1 Set Dial the extension number to be forwarded and then the destination number Go on hook To cancel Call Forwarding Busy No Answer for any Extension to Destination 1 2 Lift the handset Dial the Call Forwarding Busy No Answer for any Extension to Destination Service Code default 793 Dial 0 Cancel Go on hook Call Forwarding with Follow Me While at a co worker s desk a user can have Call Forwarding with Follow Me redirect their calls to the co worker s extension To set Call Forward Follow Me from the destination station 1 Lift the handset 2 Call Forward Follow Me Service Code default 746 3 Dial 1 Set Dial the extension number to be forwarded and then the destination number 5 Goonhook To cancel Call Forward Follow Me from the destination station 1 Lift the handset 2 the Call Forward Follow Me Service Code default 746 Dial 0 Cancel Dial the station number which is forwarded or 0 to cancel all extensions 5 Goonhook Call Forwarding with Both Ringing All calls forward immediately to the destination and both the destination and the forwarded extension ring To set Call Forward Both Ring at a forwarding station 1 Lift the handset 2 the Call Forward Both Ring Service Code default 745 3 Dial 1 Set 4 the destination extension number 5 hook To cancel Call Forwa
15. rd Both Ring at a forwarding station 1 Lift the handset 2 the Call Forward Both Ring Service Code default 745 3 Dial 0 Cancel 4 hook Call Forwarding VM8000 InMail Park and Page When an extension user is away from their phone Park and Page can let them know when they have a call waiting to be answered To set Call Forward Park and Page when you have a call 1 Lift the handset 2 Dial the Call Forward Park and Page when you have a call Service Code default 713 Dial 7 Set When you hear Please start recording Record your page and dial number when the announcement is complete 5 the Page Zone that should broadcast your announcement 6 Dial the Park and Page Type 2 All Calls 3 Outside Calls Only 7 hook To cancel Call Forward Park and Page when you have a call 1 Lift the handset 2 Dial 713 3 3 Goonhook Paging To Make an Internal Page Announcement 1 Lift the handset 2 Dial 701 and the Paging Zone number 0 9 or 00 64 Dialing O or 00 calls All Call Internal Paging OR Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Note fthe Internal Page Zone is busy or ifthere is no extensions in a page group the page will be announced as an External Page only 3 Make the announcement 4 hook To Page an External Zone 1 Lift the handset 2 Dial 703 and th
16. used to place another internal or outside call or access a feature i e Call Pickup Replace handset to return to the original party Transferring Calls With a call in progress 1 2 3 Press Hookswitch or Flash Key Dial station number Announce call optional 4 Replace handset Note 1 fthe called station is busy replacing handset will initiate a camp on An unanswered camp on or ring transferred call will recall to your telephone after a preprogrammed time interval Note 2 To return to the original party press Hookswitch Note 3 To transfer a call directly to a personal voice mailbox dial 8 after dialing the station number Do Not Disturb Do Not Disturb blocks incoming calls and Paging announcements 1 Dial 747 2 Dial the option code 0 Cancel DND 1 Incoming Trunk Calls Blocked 2 Paging Incoming Intercom Call Forwarding and Transferred trunk calls blocked 3 All Calls Blocked 4 Call Forwards Blocked 3 BUSINESS FEATURES Call Forwarding Call Forwarding permits an extension user to redirect their calls to another extension or an off premise number Call Forwarding Immediate All calls forward immediately to the destination and only the destination rings To set Call Forwarding Immediate 1 2 5 Lift the handset Dial the Call Forwarding Immediate Service Code default 741 Dial 1 Set Dial the destination extension or o
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