Electra Elite IPK II Attendant User Guide
Contents
1. Lift the handset Press the DSS BLF key on the Attendant Add On Console Voice announce after the tone burst OR Wait for the ringing call to be answered Note 1 When calling a multiline telephone dialing 1 after the station number will change the ringing to voice or voice to ringing Note 2 To directly access a personal voice mailbox dial 8 after dialing the station number Placing Calls to Call Arrival Keys To make a call using Call Arrival Keys 1 2 3 Lift the handset Press DSS BLF key on the Attendant Add On Console representing a Call Arrival key Wait for the ringing call to be answered Placing Outgoing Calls To place an outside call 1 2 3 4 Lift the handset Press an idle CO Line key on the Attendant Add On Console Dial the telephone number Converse NIGHT TRANSFER To activate Night Service by using programmable keys 1 Press Night Service key Service Code 751 09 Mode code number below 1 Day 1 Mode 2 Night 1 Mode 3 Midnight 1 Mode 4 Rest 1 Mode 5 Day 2 Mode 6 Night 2 Mode 7 Midnight 2 Mode 8 Rest 2 Mode To activate Night Service by dialing codes 1 Ata Multiline Terminal press the Speaker key 2 Dial 718 To change a different group s mode dial 618 the group number 01 32 3 Dial Night Service Code 1 Day 1 Mode 2 Night 1 Mode 3 Midnight 1 Mode 4 Rest 1 Mode 5 Day 2 Mode 6 Night 2 Mode 7 Midni2. O 2006 NEC America Inc The material contained herein is subject to change without prior notice at the sole discretion of NEC Unified Solutions Inc Electra Elite is a registered trademark of NEC America Inc NEC Document Revision 1 For more information contact NEC Unified Solutions Inc 6555 N State Highway 161 Irving TX 75039 2402 www necunified com INT 2000 IPK Il
3. Block Dial 0 Note Confirmation tone is heard Press the Speaker key or replace the handset to hang up PAGING Paging Using the Direct Paging Access Key To make the page 1 2 3 4 Lift the handset Press the Direct Paging Access key Page Wait for the Meet Me Answer or replace the handset Paging Using the Access Code To make an Internal Page announcement 1 2 Press the Speaker key or lift the handset Dial 701 and the Paging Zone number 00 64 Note Dialing 00 calls All Call Internal Paging OR Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Note Display indicates the Combined Paging as an External Page Note Ifthe Internal Page Zone is busy or if there are no extensions in a page group the page will be announced as an External Page only Make announcement Wait for the Meet Me Answer or replace the handset or press Speaker to hang up To Page an external zone 1 2 Press the Speaker key or pick up the handset Dial 703 and the External Paging Zone code 1 8 or 0 for All Call OR Dial 1 and the Combined Paging Group code 1 8 or 0 for Internal External All Call Note Display indicates the Combined Paging as an External Page Note Ifthe Internal Page Zone is busy or if there are no extensions in a page group the page may be announced as an External Page only Make Announcement Wait for the Meet Me Answer or replace th
4. Dial the extension number to which the calls will be forwarded To use the Continue code to extend a DISA call 1 An external call connects to an external number either by transferring with Tandem Trunking or by DISA caller After the system programmed time Program 25 07 07 a warning tone is heard and the user dials the Continue code Program 20 28 01 to extend the conversation After the system programmed time Program 20 28 03 the warning tone is heard again After the programmed time Program 25 07 08 the call is disconnected if the Continue code is not dialed again RECORDING VOICE PROMPTS To record a VRS message 1 2 3 4 5 Lift the handset Dial 616 Dial 7 Record Dial the VRS message number you want to record 01 48 When you hear Please start recording followed by a beep record your message Note Normally your message cannot exceed 16 seconds If you hear Recording finished you have exceeded the allowed message length Press to end recording OR Hang up to save the message To listen to a previously recorded VRS message m O ID Press Speaker key Dial 616 Dial 5 Listen Dial the VRS message number to which you want to listen 01 48 Note You will hear the previously recorded message If you hear a beep instead there is no previous message recorded Press to hear the message again OR To hear another message press 5 and then
5. NOTICE Note that when converting this document from its original format to a pdf file some minor font and format changes may occur When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts may be substituted and your individual printer may not have the capability to print the document correctly NEC ElectraElite IPK II Attendant User Guide Table of Contents CLL HOR AB PONE S 1 CAEN DN NU O nilo 2 ATTENDANT ADD ON CONSOLE w cccssesnsessessseeesseceeseneccecccasnanseanecaneeeess 3 a AAA 3 Irne io tre nt 3 PO oi pi Placing Calls to Call Arrival Keys 4 Pci SIE RE AUS iia E A a EIURNEUEEEUEEHEHEIREERLEFNE e IROA R 20280 VR TRANSEN nidad 6 E A nn a CODE RESIRICITON DAL BLOCK ann a 7 I ET 7 Paging Using the Direct Paging Access Key 7 Paste Using The BEER C Ode tie iaa 8 DIRECT INWARD SYSTEM ACCESS DISA 9 RECORDING VOICE PROMPTS nement 11 PROGRAMMING SYSTEM SPEED DIAL 13 BIOLKLALEN DAR SLI TENTE ii ii 14 ELITE IPK TELEPHONES IPK DCR Console with DSS BLF Legend DSS keys Direct Station Selection or CO keys Central Office Lines Status Indicators GENERAL INFORMATION The following should be considered when reviewing this Attendant User Guide e Attendant console keys can be assigned as Direct Station Selection Busy Lamp Field DSS BLP Call Arrival Vir
6. ause press MIC To store a Flash press Recall Press Hold Enter the name associated with the Speed Dialing number display telephones only Key for Entering Names Use this keypad When you wantto digit Enter characters 1 _ gt A AAACEE E lo Enter characters A C a c 2 Enter characters D F d f 3 Enter characters G l g i 4 Enter characters J L j l 5 Enter characters M O m o 6 Enter characters P S p s 7 Enter characters T V t v 8 Enter characters W Z w z 9 2 3 4 5 6 T 8 9 0 Enter characters Q amp 6 OGG ae Use this keypad digit Key for Entering Names When you want to Enter characters FE Or 1 os gt Tri CG we Accepts an entry only required if two letters on the same key are needed ex TOM Pressing again Space Clears the character entry one character at a time used when entering the Name Clears all the entries from the point of the flashing cursor and to the right used when entering the Number this clears both the number and name 8 Press Hold 9 Press the Speaker key to hang up CLOCK CALENDAR SETTING Note The date must be set in system programming 10 01 To set the system Time 1 Press the Speaker key 2 Dial 728 3 Dial two digits for the hour 24 hour clock 13 1 00 PM 4 Dial two digits for the minutes 00 59 5 Press Speaker to hang up NOTES NOTES
7. e handset or press Speaker to hang up DIRECT INWARD SYSTEM ACCESS DISA To place a DISA call into the system from an offsite DTMF type telephone 1 2 Dial the telephone number that rings the DISA trunk Wait for the DISA trunk to automatically answer with a unique dial tone Dial the 6 digit DISA password access code Wait for a second unique dial tone Dial an extension OR Dial 9 for Trunk Group Routing or ARS OR Dial Alternate Trunk Route Access Code if enabled OR Dial 704 a trunk group number 1100 for an outside call OR Dial 9 a trunk number 1 200 for an outside call OR Dial 2 Common Abbreviated Dialing bin number OR Dial O for the operator OR Dial 701 an Internal Paging Zone number 0 1 9 00 01 64 OR Dial 703 an External Paging Zone number 1 8 or 0 for All Call OR Dial 710 a busy extension number to barge in to a call To forward an extension s calls using a DISA call into the system from an offsite DT MF type telephone 1 2 Dial the telephone number that rings the DISA trunk Wait for the DISA trunk to automatically answer with a unique dial tone Dial the 6 digit DISA password access code Wait for a second unique dial tone Dial the Call Forward service code as defined in Program 11 11 01 through 11 11 05 Dial the number of the extension to be forwarded Dial 1 to set Call Forwarding or O to cancel Call Forwarding
8. enter the message number 01 48 OR Hang up To erase a previously recorded VRS message OY ID Press Speaker key Dial 616 Dial 3 Erase Dial the number of the VRS message you want to erase 01 48 Press HOLD to cancel the procedure without erasing and return to step 3 OR Hang up to erase the message To record listen to or erase a VRS message if you call in using DISA Place call to the system After the system answers dial the DISA password normally 000000 Dial 616 and the VRS password Dial the function you want 7 Record 5 Listen 3 Erase Dial the message number 01 48 record the message and press to end recording Note If you dialed 7 to record you can dial to listen to the message you just recorded Note If you dialed 5 to listen you can dial 5 and the message number to hear it again or if you want to Record listen to or erase another message go back to step 4 PROGRAMMING SYSTEM SPEED DIAL To store a System or Group Speed Dialing number 1 2 Press the Speaker key Dial 753 for system or 754 for group Dial system or group storage code Note Initially Default there are 1000 System Speed Dialing codes 000 999 There are Group Speed Dialing codes only if assigned in programming Dial the Access Code e g 9 if required Dial telephone number you want to store up to 24 digits Note Valid entries are 0 9 and To enter a p
9. ght 2 Mode 8 Rest 2 Mode 4 Press Speaker key or hang up Note When programmed for Automatic Night Service the system will enter exit the assigned mode at the pre programmed times TRUNK TO TRUNK TRANSFER With an outside call in progress 1 2 3 4 5 Press the Transfer key Dial the trunk access code i e 9 Dial the telephone number and wait for an answer Press the Transfer key Replace the handset Note Once established a trunk to trunk connection cannot be re entered MESSAGE WAITING To leave a Message Waiting 1 2 3 Call busy or unanswered extension Dial O or press Message Waiting key Service Code 751 38 Hang up Note The called station the MW LED lights To cancel the Messages Waiting you have left at a specific extension Ik 2 3 4 Press the Speaker key Dial 771 Dial number of extension you do not want to have your messages Hang up CODE RESTRICTION DIAL BLOCK To set Dial Block for another extension i 6 2 3 A 5 Press the Speaker key Dial 601 default Dial the 4 digit Dial Block code as set in programming Dial the extension number to blocked Dial 1 Note Confirmation tone is heard Press the Speaker key or replace the handset to hang up To release Dial Block for another extension 1 6 2 3 A 5 Press the Speaker key Dial 601 Dial the 4 digit Dial Block code Dial the extension number to be released from Dial
10. tual Extensions central office lines or selected features e Refer to the Multiline Telephone User Guide for additional information on telephone operation e All operational instructions assume Prime Line Pickup is assigned to intercom dial tone and Ringing Line Preference is assigned e All access codes listed are standard some may vary based on system assignment e Access to many features is based on system assignments Not all features may be available from your telephone e The telephone display provides useful call processing information such as trunk access recall indication feature confirmation etc ATTENDANT ADD ON CONSOLE Answering Calls When CO incoming ringing occurs 1 Lift the handset 2 Converse and process the call Transferring Calls With a call in progress 1 2 3 Press Transfer on the Multiline Terminal Press DSS BLF key for the desired station Voice announce after the tone burst OR Wait for the ringing call to be answered Hang up Note 1 Pressing Transfer immediately after the DSS key will result in an unscreened ring transfer or camp on Note 2 Ifthe called station is busy or unanswered press the flashing Line key Call Appearance key or Conf key internal calls to return to the original party Note 3 Unanswered camp ons and unscreened transfers will recall to the attendant telephone Placing Internal Calls To make a call within the organization 1 2 3
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