EOIS Case Management System Service Provider User Guide
Contents
1. Data Sources The information in this report is drawn from Service Plan Home Plan Item Details View Review and Employment pages of CaMS Outcomes at Exit Section Closure Reasons and Completions This information is drawn from the Service Plan Home page The percentage for completions and non completions is based on the total closure reasons The percentage for the breakout list is based on non completions 2013 The Queen s Printer Release 3 2 Version 1 1 Page 7 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide Outcomes Outcomes are drawn from the Service Plan Home page Employed outcome types are grouped and subtotaled individual percentages are based upon the total Employed Outcomes number Training Education outcome types are grouped and subtotaled percentages are based on the total Training Education Outcomes Total Employed and Training Education subtotal and the other outcomes Independent Unable to work Unemployed Unknown and Volunteer percentages are based on the Total Outcomes Average Calculations This section shows the average employed wage drawn from the Employment page under the Background folder participant satisfaction drawn from the Service Plan Closure Details Average duration shown only in the exit section is drawn from the Service Plan Home page Please see the Appendix for all Average calculation details Assessment Section Average Completed Mileston2. Information Session by audience type Newcomers Outreach Sensibilisation Total number of sessions and Newcomers attendees for Outreach by Total Students Total tudiants audience type Newcomers Total number of sessions and attendees by audience type Students Information Session Student Outreach Student Session d information Sensibilisation Total number of sessions and attendees for Information Session by audience type Students Total number of sessions and attendees for Outreach by audience type Students Release 3 2 Version 1 1 2013 The Queen s Printer Page 11 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide Service Plan Profile Report 60B Column Names English Employment Ontario organizations French Organismes d Emploi Ontario Description Total number and percentage of participants by category where the client was referred in from Apprenticeship Program Co op Diploma Apprenticeship Program Literacy and Basic Skills Service Provider Ontario Job Bank Ontario Youth Apprenticeship Program Pre Apprenticeship Program Summer Job Service Non Employment Ontario organizations Organismes non associ s Emploi Ontario Total number and percentage of participants by category whe
3. Access This report is available to all service provider and MTCU report users Format Schedule and Retention This report is produced in PDF format It is available the second Monday of the following month and a total of 37 months of reports are retained Data Filtering All LBS service plans that were Active during the report period Closed service plans are included if they were Active during the report period and do not have a Closure Reason of Opened in Error All sections of this report with the exception of the Expenditures and Unique Learners Served are based on service plans If a learner has more than one service plan in the report period they are counted for each service plan Data Sources The information in this report is drawn from Person Home Service Plan Home Plan Item Details and Client Summary pages 2013 The Queen s Printer Release 3 2 Version 1 1 Page 4 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide Service Intake Section Service Intake is drawn from the Service Plan Home page A learner is considered New if their service plan Start Date is on or after the start of the report period and considered Carryover if their service plan Start Date is before the start of the report period If a Learner has more than one service plan in the report period then they are counted for each service plan For Unique Learners Served a
4. EOIS Case Management System Service Provider User Guide Reporting Literacy and Basic Skills All Data IR 60A Learner Profile 60B Outcomes 60D Version 1 1 April 2013 EOIS Case Management System Service Provider User Guide Document History Version Date Description 1 0 October 2012 Initial version for Release 3 1 1 1 April 2013 Added Reports 60B and 60D Using the Guide Users should consider the following when using this guide All detailed report user guides are located on the EOIS Service Provider Reporting Website under the affiliated Guide link As this website retains a history of the guides it is recommended that the guide link be used in conjunction with the report The EOPG website www eopg ca has the latest versions as well as the overall EOIS CaMS user guide Chapter 10 Reporting under the Guides and Resources section This chapter is recommended to be reviewed as a starting point Throughout this user guide specific types of items are distinguished through the following text styles o CaMS page names have been italicized and CaMS field names have been placed in quotes For example data is drawn from the Plan Content page Status and Outcome fields for the sub goal Training Supports o Titles that refer directly to the report titles column or row headings or specific CaMS fields have been capitalized For example the servic
5. d Basic Skills All Data EOIS Case Management System Service Provider User Guide Literacy and Basic Skills All Data Outcomes 60D Description This report summarizes LBS completion information and 3 6 and 12 month follow up outcomes for each service delivery site Used primarily by service providers for program evaluation and data monitoring purposes This report refers to information that attributes to the numbered core measures noted on Service Quality reports the results should be equivalent to the Service Quality report as both reports are based on the same criteria with a few exceptions noted below Provincial and regional reports are also available under the Rollups section of the EOIS Service Provider Reporting website Access This report is available to all service provider and MTCU report users Format Schedule and Retention This report is produced in PDF format It is available the second Monday of the following month and a total of 37 months of reports are retained Data Filtering This report shows all year to date closed Literacy and Basic Skills LBS service plan outcome information based on the following status and date fields LBS service plans with a status of Closed that have a Closure Date or have a follow up Review Actual End Date in the report period Follow up reviews and service plans and that are closed with a Closure Reason of Opened in Error are excluded from the report
6. diture the number of associated learners is noted on the report beside expenditure amount Service Coordination Section This section shows a preliminary view of referral indicators that contribute to service coordination performance measures Referred In from Other Organizations Referred Out Registered for education training to complete high school or equivalent Referred Out Registered participating in training Referred Out Registered in ES and Referred Out Registered or confirmed receiving services with community resources that support learning This service coordination information indicated as core measure 2013 The Queen s Printer Release 3 2 Version 1 1 Page 5 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide 2 will not match Service Quality reports as SQ reports show service coordination based on closed service plans Referred In Employment Ontario and Non Employment Ontario grouping definitions are provided in the Appendix Learner Profile Section The Learner Profile section is based on information drawn from the Person Home Service Plan Home and Client Summary pages The following information is drawn from the Person Home page Age Preferred language of service Gender Self identified Length of time in Canada percentage values are based on Service Intake Goal path new learners and Goal path carryover is drawn from the Service Pla
7. e plan information is displayed in the Service Provider column of the report 2013 The Queen s Printer Release 3 2 Version 1 1 Page 2 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide Literacy and Basic Skills All Data Information and Referral 60A Description This report shows all year to date Literacy and Basic Skills LBS Information and Referral IR data for each service delivery site Provincial and regional roll up reports are also available under the Rollup Reports section of the EOIS Service Provider Reporting Website Access This report is available to all service provider and MTCU report users Format Schedule and Retention This report is produced in PDF format It will be available to users the second Monday of the following month and a total of 37 months of reports are retained Data Filtering Includes all information sessions where the Start Date falls within the fiscal year LBS Information Session records that have a status of Cancelled are excluded All IR data entered by service providers Participation and Wait List data where the Month and Year falls within the fiscal year Data Sources The information in this report is drawn from the three pages within the Resource and Information folder Information Sessions Participation and Wait List on the Service Home page Information Sessions Information Session Information Sessi
8. es Average completed Milestones by goal path is drawn from Plan Item Detail pages It is based on a completed sub goal type of Competencies excluding Learning Activities with at least one plan item with an outcome of Attained The average is calculated based on the number of completed Milestones for each service plan and then divided by the total number of service plans for each goal path type Learner Gains Scores The Entrance Learner Gains Scores for Exited Learners is drawn from the Client Summary page and Exit scores from the Service Plan Closure Details page Learners who show gains indicated as core measure 6 is based on the number of learners with Exit score at least 1 number higher than their Entrance score The results may not be equivalent to the Service Quality report The Average increase in Learners Gains Scores is based on the sum of all learner entrance scores subtracted from the sum of all learner exit scores then divided by the total number of learners with exit scores The Average Gain period measured in weeks is displayed for all learners who have both Entrance and Exit Learner Gains Scores The Average is based on the number of days between the Date of Assessment for learner gain score and the Date of Exit Learner Gains Score divided by 7 Completions All Milestones Completed Culminating Tasks and Learning Activities Completions is defined as Learners who have completed all three indica
9. from the calculation Average Program Duration weeks Dur e moyenne du programme semaines Only shown in the exit section service plan Closure Date minus service plan Start Date divided by 7 Follow up Response rate Taux de r ponse du suivi Only shown in the outcomes at 3 6 12 months section Total number of completed reviews those with an Actual End Date divided by the total number of estimated reviews to be completed those with a Scheduled Start Date Participant Satisfaction with service quality Satisfaction de la client le par rapport la qualit Sum of closed service plans with a satisfaction rating of 4 or 5 divided by satisfaction ratings from 1 to 5 For follow up reviews sum of Yes responses divided by the total number of case reviews Response Rate Taux de r ponse Sum of closed service plans with a satisfaction rating of 1 through 5 divided by satisfaction ratings 1 through 6 6 being no response For follow up reviews sum of Yes responses divided by the sum of Yes No and No Response Wage information filters into the report based on the date of the employment record in association with the service plan Closure Date or the follow up Review Actual End Date The wage value hourly rates are calculated as follows Release 3 2 Version 1 1 2013 The Queen s Printer Page 13 of 14 Literacy and Ba
10. learner is only counted once regardless of the number of service plans A unique learner is counted as a Carryover if they have service plans that would fit in both the New and Carryover counts The Unique Learners Served measure indicated as core measure 7 may not match Service Quality Reports Service Intake with no client summary This section also provides counts of the number of service plans that either have or do not have a Client Summary these counts are used as the denominators for the Learner Profile section of the report to ensure percentage based results are accurate Referral Section The Referral section is drawn from Plan Item Details and Service Plan Home pages Referral to Other Programs and or Referral Out to Other Community Resources are drawn from the Plan Item Details page The plan item must have a status of In Progress or Completed Referred In is drawn from the Service Plan Home page Case Details panel Expenditure Section Expenditure information is drawn from Plan Item Details page Expenditures are based on the Actual Cost of training support plan items Transportation Childcare and Custom Basic with a status of In Progress or Completed These expenditure totals will differ from Service Quality reports as the SQ report shows expenditures based on closed service plans The Average is based on the expenditure amount divided by the number of unique learners associated with the expen
11. n Home page percentage values are based the applicable Service Intake figures for New and Carryover The remaining learner profile section is drawn from the Client Summary percentage values are based on Service Intake with Client summary Highest Level of Education Completed Country Highest Level Education Completed Employment Experience Time out of Work Time out of Training Time out of Formal Education History of Interrupted Education Source of Income Labour Force Attachment Entry Assessment Tool Entrance Learner Gains Score Estimated Learner Weekly Time commitment Language Spoken at Home Language Spoken at Last Workplace Service Provision Language and the four Canadian Language Benchmark Assessments Speaking Listening Reading and Writing The profile information in this section indicated as core measure 3 will differ from Service Quality Reports as SQ profile information is based on closed service plans Progress Section Learners who have completed at least one milestone is drawn from Plan Item Detail pages It is based on a completed sub goal type of Competencies excluding Learning Activities with at least one plan item with an outcome of Attained In this case learners who have completed at least one milestone indicated as core measure 5 should match Service Quality reports as it is based on the same report criteria 2013 The Queen s Printer Release 3 2 Version 1 1 Page 6 of 14 Literacy an
12. on and Outreach information is drawn from the Information Session page Information Sessions with a status of Cancelled are excluded Participation Participation Number of Individuals served by IR visitors Number of Individuals referred to other Literacy Providers and Number of Individuals referred to other Programs and Services information is drawn from the Participation page Wait List Wait List Number of Individuals on the wait list information is drawn from the Wait List page 2013 The Queen s Printer Release 3 2 Version 1 1 Page 3 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide Literacy and Basic Skills All Data Learner Profile 60B Description This report summarizes all Literacy and Basic Skills LBS learner profile information based on LBS service plans being Active during the fiscal year for each service delivery site Used primarily by service providers for program evaluation and data monitoring purposes This report refers to information that attributes to the numbered core measures noted on Service Quality reports to allow for a service delivery site manager to preview and monitor progress In most cases the result will not be equivalent due to most Service Quality report measures being based on closed service plans Provincial and regional reports are also available under the Rollups section of the EOIS Service Provider Reporting website
13. ppendix Detailed Column Descriptions IR Report 60A Column Names English French Description Number of Individuals served by IR visitors Number of Individuals referred to other Literacy Providers Nombre de personnes participantes en I et A visiteurs Nombre d individus recommand s vers d autres fournisseurs de lit ratie Sum of Individuals Served entered for the fiscal year Sum of Individuals referred to other literacy providers entered for the fiscal year Number of Individuals referred to other Programs and Services Number of Individuals on the wait list Nombre d individus recommand s vers d autres programmes et services Nombre d individus sur la liste d attente Sum of Individuals referred to other programs services entered for the fiscal year Sum of Individuals on the Wait List entered for the fiscal year Total ALL Audiences Information Session Total TOUT public Session d information Total number of sessions and attendees for all audience types Employers General Public Newcomers and Students Total number of sessions and ALL Audiences attendees for Information Session by all audience types Employers General Public Newcomers and Students Outreach Sensibilisation Total number of sessions and ALL Audiences attendees for Outreach by audience t
14. re the client was referred in from Bridge Training for Immigrants Independent Learning Centre Ministry of Citizenship and Immigration Ontario Disability Support Program Ontario Internship Program Ontario Women s Directorate Ontario Works Employment Service Provider Govt Training Provincial Govt Training Federal Govt services Municipal Service Canada Services for Aboriginal People Youth Employment Strategy Other Release 3 2 Version 1 1 2013 The Queen s Printer Page 12 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide Outcomes Follow ups Report 60D Column Names English French Description Average Employed Wage Moyenne salariale amp taux de r ponse Sum of wages from applicable employment records divided by the number of applicable employment records rounded to 2 decimal points Note Employment records with a zero Wage Amount or a Status of Cancelled are excluded from the calculation Average Employed Wage Response Rate Moyenne salariale taux de r ponse Number of closed service plans that have associated employment records divided by the total number of closed service plans or estimated reviews to be completed Note Employment records with a zero Wage Amount or a Status of Cancelled are excluded
15. sic Skills All Data EOIS Case Management System Service Provider User Guide e Weekly Rate Wage Amount Hours Per Week e Bi Weekly Rate Wage Amount Hours Per Week 2 e Monthly Rate Wage Amount Hours Per Week 4 33 e Annum Rate Wage Amount Hours Per Week 52 2013 The Queen s Printer Release 3 2 Version 1 1 Page 14 of 14 Literacy and Basic Skills All Data
16. tors their Milestones drawn from Plan Item Details page Culminating Tasks and Learning Activities drawn from Service Plan Closure Detail page divided by the total number of 2013 The Queen s Printer Release 3 2 Version 1 1 Page 8 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide closed service plans Milestones must have a completed sub goal type of Competencies excluding Learning Activities with at least one plan item with an outcome of Attained All four areas are indicated with a core measure 4 the results for Completions and All Milestones Completed should be equivalent to the Service Quality report as both reports are based on the same criteria the results for Culminating Tasks and Learning Activities Completions may not be equivalent to the Service Quality report Self Reported Learner Weekly Time Commitment is drawn from the Service Plan Closure Details page and is based on the total number of service plans that have this data recorded Outcomes at 3 6 and 12 months Sections Outcomes and Average calculations for 3 6 and 12 month sections are based on the same criteria as the Outcomes at Exit Section noted above where the Follow up Review Actual End Date is within the report period 2013 The Queen s Printer Release 3 2 Version 1 1 Page 9 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide A
17. ypes Employers General Public Newcomers and Students Total Employers Total employeurs Total number of sessions and attendees by audience type Employers Information Session Session d information Total number of sessions and Employers attendees for Information Session by audience type Employers Outreach Sensibilisation Total number of sessions and Employers attendees for Outreach by Release 3 2 Version 1 1 2013 The Queen s Printer Page 10 of 14 Literacy and Basic Skills All Data EOIS Case Management System Service Provider User Guide Column Names English French Description audience type Employers Total General Public Total du public g neral Total number of sessions and attendees by audience type General Public Information Session General Public Session d information Total number of sessions and attendees for Information Session by audience type General Public 3 Outreach General Public Sensibilisation Total number of sessions and attendees for Outreach by audience type General Public Total Newcomers Total nouveaux arrivants Total number of sessions and attendees for audience type Newcomers Information Session Session d information Total number of sessions and Newcomers attendees for
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