Cisco MX200/MX300 User Guide
Contents
1. rey 2 mi Key in descriptive name Tap Save to leave the menu putting changes into effect or tap Cancel to leave menu and undo any changes Tap Add new Preset MBTelehealth Page 6 of 15 MBTelehealth Cisco MX200 MX300 User Guide To modify an existing preset Camera presets will be set up and saved as part of equipment implementation but there may be a need to change or resave presets o 4 c Tap Self view d if needed Tap Camera to Use the arrows and zoom to see the effects of your camera access the camera controls to adjust the camera adjustments Tap W next to the preset to In the submenu tap _ be edited Update to new position If you need to delete a preset tap remove The MX200 MX300 is set up with three 3 Standard Presets 1 Sign The first preset is of a sign with the sites name This is an off screen camera view that allows users to move about the room without being on camera and identifies the sites that are connected Participant Presenter Provider Patient This preset is a close up view of the person or persons involved in the event Whether it is the patient provider or a presenter when setting this preset you want to ensure that the far sites are able see the person clearly Room Part of videoconference etiquette includes making the sites you are connected to aware of everyone involved in the event By setting a preset of the enti2. cccccccsssssseceeeeeeeeeeeseeeeeseeeeaeaenees 12 4 0 TROUBLESHOOTING cpeainaasasiivixexribisswetk i rexR a gt ebbe ra a apt vc eds tent 14 4 1 PUNO VS USS ase a eed a nana UT m 14 4 2 PSS SNS ater e 14 5 0 ADDITIONAL TRAINING INFORMATION sese 15 6 0 VIDEOCONFERENCING ETIQUETTE J cccccccccccsessssssssseececeeeeeeeeeeeseeeesaeeeesssseeeeeeeeeeeeess 15 MBTelehealth Page 2 of 15 MBTelehealth Cisco MX200 MX300 User Guide 1 0 OVERVIEW This user guide will provide you with an overview of the Cisco MX200 MX300 videoconference solution and the knowledge to setup and use the equipment The main components of the Cisco MX200 MX300 videoconference solution are the Camera Codec Ethernet Cable Microphone Screen Monitor Touch pad and Router Some units may also have a cart Screen Monitor Camera E Touch pad Em Microphone Router MBTelehealth Page 3 of 15 MBTelehealth Cisco MX200 MX300 User Guide Camera The built in camera is a high quality imaging device which transmits images to the screen monitor Codec The codec is the central part of the videoconferencing equipment The main task of the codec is the compression of outgoing video audio and data the decompression of the incoming information and the transmission of this information between endpoints The name codec comes from a combination of the two words co
3. MBTelehealth Bringing health care closer to home Cisco MX200 MX300 User Guide Prepared by MBTelehealth November 2013 Updated NA MBTelehealth Cisco MX200 MX300 User Guide Table of Contents 1 0 OVERVIEW 3 2 0 CENERALE B S mE E 5 2 1 How to USe Me TOUCH OCCO eio uuciua itus ideis coetu teta deditus host ues pi aouten pee esed at ctas qut eeu pasas 5 2 2 oet Up and Use of Videoconference Solution cccccccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeesensaeeeess 5 2 3 SN m 5 2 4 Ii Nerio ee ne 6 2 5 Microphone EM 7 2 6 WME Ne NS a E E E 8 2 6 1 Making video calls to a MBT Site cccccccccccccccessessessseeeeececeeeeeeeesaaaaasessseeeeeeeeeeeseeeeeaaas 8 2 062 Making video calls to a site outside the MBT network cccccccccccceccceeeseseeeeeeeeeeeeeeeeeeenaaas 9 20 2 parbnd Control Site 0 9108 Gcseseseve sess tr o espe edes i dee Pete vdea pun etus o OnDE PAM EE Ne bos Gue 9 2 7 Multi Site Event Calls MCU eeeeeeeesssseseeeeennnnnnennnnnnn nnne nnns 10 2 7 1 Far End Control Multi Site eeseesssseeeeseeeeeeeeenn eene nennen enne nennen ee nenne enne ns 10 2 8 Receiving Video Calls ex 11 2 9 VOLUN E e E E E E HU 11 2 10 PANIC IOAN E aa E A E M MX 11 3 0 SHARING CONTENT PERIPHERAL DEVICES
4. Near end site unable to Proper input has not been selected Check for correct input hear or see the picture Cables are not properly connected selection on remote control from far end peripheral Check that output from laptop patient camera VCR or document camera are connected properly oj If you are experiencing any problems with the videoconferencing equipment or have any questions please contact the MBTelehealth Service Desk for assistance Winnipeg or outside of Manitoba Phone 204 975 7714 Option 1 Outside of Winnipeg within Manitoba only Phone 1 866 667 9891 toll free Option 1 MBTelehealth Page 14 of 15 MBTelehealth Cisco MX200 MX300 User Guide 5 0 ADDITIONAL TRAINING INFORMATION For additional information on videoconference equipment visit www mbtelehealth ca or contact your Facilitator eHealth Solutions 6 0 VIDEOCONFERENCING ETIQUETTE The following tips on videoconferencing etiquette will help prepare you for a successful session oJ Assume that people can see and hear you as the Camera and Microphone are always Live Identify yourself and anyone else in the room to the client opeak directly towards the microphone and use your normal speaking voice Try to avoid a lot of movement or shuffling of papers as this may affect the quality of the sound transmission Due to the audio delay pause for clients to ask or answer questions or when they have comments Always ensure there
5. site and multi site connections will be automatically connected You will hear a dial tone that indicates there is an incoming call and your microphone will automatically mute so that the connecting site cannot overhear what you are discussing Once the connection is made you will need to unmute your microphone so that the other site s can hear you If you do not want to accept an incoming call press decline if the option is available Most systems have been configured to automatically accept calls e If you are participating in a multi site event 3 or more participating sites you will be automatically connected by the MBTelehealth service desk Do not attempt to connect to another location 2 9 Volume Tap and drag your finger up and down on the volume control to increase or decrease the volume 2 10 Participant List Participant List For information only Tap the dot that is not shown in white just above the row of buttons at the bottom of the touch pad to invoke a list of participants a Alternatively swipe your finger horizontally across the screen b During a multi site call you will see your site as well as the service desk During a site to site call you will see your site and the other site listed There are layout options that may be visible equal prominent overlay single but they are not currently in use Tap the other dot to return to the initial state MBTelehealth Page 11 of 15
6. above picture in picture PIP on your screen monitor e To move the self view to a If required you can show different location press and selview as full screen Tap hold it with your finger until the selfview box and tap it turns blue and drag it to Maximize To turn off full one of the positions as screen tap inside the box indicated on the screen and tap Minimize MBTelehealth Page 5 of 15 MBTelehealth Cisco MX200 MX300 User Guide 2 4 Camera Controls The camera can be controlled manually or by using Camera Presets To adjust the camera manually i E t Tap Camera to Use the arrows to move Tap outside the menu to access the camera controls the camera to the exit desired position and to zoom in and out To use camera presets Camera presets are useful when images from many different camera positions and video sources are to be viewed by the far end site s Presets are used to switch camera positions quickly and easily without having to manually move the camera y Tap Camera to Tap the desired preset that Tap anywhere outside the access the camera you would like to display menu to exit presets Note There are 3 standard presets Sign participant room To add a new camera preset A Tap Self view BE 3 if needed Tap Camera to Use the arrows and zoom to see the effects of your camera access the camera controls to adjust the camera to adjustments desired location
7. conference monitor Scroll horizontally b to locate the presentation source if required MBTelehealth Page 12 of 15 MBTelehealth Cisco MX200 MX300 User Guide e To display the PC Patient Camera full screen for your site tap Selfview and tap Maximize Tap Minimize to return to the previous view e You can use your presets at any time by tapping Camera and tapping the desired Preset When both a Laptop and a Patient Camera will be used with the videoconferencing equipment The instructions identified above will still be relevant but the addition of a Male to Female DVI cable will be added to the solution set up The addition of this cable will allow for easy access and switching between the two peripheral devices The cable will be connected to the back of the codec with the Female end accessible for easy connection of a DVI VGA cable for laptops and a DVI DVI cable for the patient camera Turn on the Patient Camera Tap Presentation and tap Present Scroll horizontally to locate the presentation source if required Dual Video Not currently in Use The MX200 MX300 also supports dual video streams With dual video stream you can view two different live video streams simultaneously the main video and one additional source This could for example be both a PC presentation and the person who gives the presentation If the connecting video system does not support dual video stream no second video stream will be e
8. MBTelehealth Cisco MX200 MX300 User Guide 3 0 SHARING CONTENT PERIPHERAL DEVICES The MX200 MX300 allows for users to display additional video sources through a single DVI port connection The instructions below show users how to connect a Laptop or Patient camera individually and how to manage a set up where both may be required at different times To connect a laptop to the videoconferencing equipment 1 Using a VGA DVI cable connect the DVI end to the DVI I in at the back of the codec 2 Connect the VGA end to the matching port on the laptop 3 Turn the laptop on To start your presentation Tap Presentation and tap Tap Layout to see the Select your preferred Present Tap Stop Presenting layout options layout by tapping it when finished to return to Equal Prominent main camera view Overlay Single If you see the message PC Not Connected do the following on the laptop keyboard press the Function key Fn and the appropriate F key often F4 F5 F8 or F10 simultaneously A display options menu will appear select the option to display on both To connect a Patient Camera to the videoconferencing equipment Using a DVI DVI cable connect one end of the DVI cable to the back of the codec and the other to the matching port on the GlobalMed TotalExam HD Patient Camera Tap Presentation a and tap Present You should now see the Patient Camera image displayed on the video
9. are no further questions and that the client is aware of follow up instructions before signing off MBTelehealth Page 15 of 15
10. mpression and decompression Microphone The table microphone is designed to be located on a flat surface in front of the participant The microphone cable should always face towards the videoconferencing system The system will automatically equalize sound levels Screen Monitor The screen monitor displays the far end or the near end image and content as selected by the user Router When connected to an MBTelehealth drop the Router provides a secure connection back to the MBTelehealth network Touch pad The touch pad is used to place calls adjust the volume navigate screens and select options It controls all functions of the videoconferencing equipment The equipment will not function without the touch pad The Cisco MX200 300 Touch Screen Tap here to activate Tap here Tap here deactivate the Do not to access Taphere toaccess Tap here to disturb featre see also Help desk to activate Gamer access the the bottom of this page if available self 4ew settings Settings Time of cay Tap here Tap to to activate mute unrmute deactivate microphone the Standby feature Adjust volume here tap and drag Ary messages to you while you were away will be indicated here Tap here to Tap here to Tapheret Tap here to Tap here to invoke the invoke the list invoke alist inwoke the start sharing cial pad of contacts ofupcoming voice mail content and including schedued system if conduct Favortes meetings applicable presen
11. ng sites you will be automatically connected by the MBTelehealth service desk Do not attempt to connect to another location 2 7 1 Far End Control Multi Site During Multi Site calls the Far End camera controls allow you to control how the other sites are displayed on your screen See Tips g below on how to control another site s camera To change the layout in a Multi Site session Tap the participant box Use the up down arrows to scroll Tap the participant box and Then tap Camera through the layout options tap Turn Off to return to Use the forward backward arrows Near End or tap to scroll through the sites and Camera at the top to display them full screen return to Near End Tips Layout options e Use the forward backward arrow keys to rotate sites around the screen When a site is in the top left corner of the screen the presenter icon will appear In 1 2 seconds the arrow control icon SS will appear which will allow you to use your zoom and arrow keys to operate that particular site s camera e Use the up down arrows to bring up a site full screen and then use the forward backward arrows to scroll through all sites full screen MBTelehealth Page 10 of 15 MBTelehealth Cisco MX200 MX300 User Guide 2 8 Receiving Video Calls Your Cisco MX200 MX300 has been configured to automatically accept all incoming connection requests This means that both site to site connections initiated by another
12. re room you can easily identify everyone in attendance and then switch back to preset number 2 as necessary This preset is also helpful for question and answer periods 2 5 Microphone To mute unmute the microphone Tap Mic Off I on the touch screen or on the microphone itself An onscreen indicator will appear when the microphone is off and the button on the microphone will change to red Tap Mic Off again to unmute the indicator will turn to green MBTelehealth Page 7 of 15 MBTelehealth Cisco MX200 MX300 User Guide 2 6 Site to Site Calls 2 6 1 Making video calls to a MBT Site Tap Contacts m if the contact list is not shown on your screen Tap Directory Scroll through the list to find the site or use the search field as shown in step 3 Tap the search field and start typing the name of the site using the virtual keyboard o Any matches will appear here Tap to select an entry The selected entry will appear on a blue background and the call menu will appear Tap Call to connect Tap End to disconnect Tips Using the search field e The list will keep filtering the sites as you type e You can continue scrolling through the list at any time e Tap outside the menu to exit at any time Tips Frequently called sites equipment e f you call the same sites from the same equipment you can save the contact to the favourites list gt on that equipment e he nex
13. stablished for this system and the PC presentation will be shown as the main video MBTelehealth Page 13 of 15 MBTelehealth Cisco MX200 MX300 User Guide 4 0 TROUBLESHOOTING 4 1 Audio Issues Issue Possible Cause s Resolution Far end site unable to hear Your microphone is muted Un mute your microphone you Your microphone is obstructed or Check microphone and ensure it too far from the person speaking points towards the person speaking Unable to hear far end site Microphone is muted at far end site Try to instruct far site to un mute Near end monitor and or codec their microphone Volume is too low Increase the volume on the monitor and or the codec Audio distortion from far Far site monitor volume is too high Turn down the volume on the far end site end monitor Echo or distortion at near Far end microphone is situated too Ask to move microphone further end when people speaking close to the monitor away from monitor opeaker volume is too high on far Ask far end site to turn volume end monitor down on their monitor 4 2 Video Issues Issue Possible Cause s Hesolution Picture is blank on the System has gone into sleep mode Tap the Touch pad and the monitor Monitor has been powered off system will reactivate in normal Monitor input has changed mode Turn the monitor on Check to see if the monitor input has been changed using the select or input button on the TV Monitor
14. t time you need to call the site look in the favourites list to save from scrolling through the entire address book MBTelehealth Page 8 of 15 MBTelehealth Cisco MX200 MX300 User Guide 2 6 2 Making video calls to a site outside the MBT network Type the number that you have been provided Tap Call to connect Tap End to disconnect Tap Dialpad es Use the ABC and 123 buttons to toggle back and forth between keyboard and dialpad 2 6 3 Far End Control Site to Site Taking Far End Camera Control allows you to move the camera at the far end site Before taking far end camera control always request permission first and explain why you are taking control You may need to take far end camera control if There is an unskilled operator at the far end The operator requests that you take control If the operator isn t able to facilitate the event at their end To use far end camera control during a Site to Site call Tap the participant box Tap Camera Adjust the camera as required Tap Back to exit the menu using the arrows and zoom MBTelehealth Page 9 of 15 MBTelehealth Cisco MX200 MX300 User Guide If you are on the home screen and you do not see the participant box in the middle of the touch screen tap the orange site banner at the top of the screen 2 7 Multi Site Event Calls MCU If you are participating in a multi site event 3 or more participati
15. tation Directory and History Do nor disturb When se vo Do Noc rszurb nngcones ae muted and call axernprs made Dy others to reach you wall apear as missed calls You may however place calls as much as you like As deraulr mere Is 3 60 minues umeo on me Donor dszurb amer which the System wall merum vo noma operano r Dur thas ma have Deen changed to a diferem semng Dry your STEN Ad nm or The Meetings Messages and Help Desk items are not currently used at MBTelehealth MBTelehealth Page 4 of 15 MBTelehealth Cisco MX200 MX300 User Guide 2 0 GENERAL USE 2 1 How to Use the Touch Screen Tap the touch screen Tap a button to activate Scroll in lists using an up or to wake up the system its function down sliding motion with your finger 2 2 Set Up and Use of Videoconference Solution 1 Wake the codec by tapping the touch screen and turn on the video screen monitor In a few seconds you will see the home screen If the Ethernet cable is connected correctly you will see a green VPN light on the front of the Router 2 Place the microphone on the table in front of the participants 2 3 Self view Before the meeting starts we recommend that you check the self view The self view displays an image of your camera view on screen and shows you what you will be sending to the other site Tap Self view PJ The position of the The self view itself will selfview will appear as be shown to you as shown
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