5330/5340 Phone User Guide
Contents
1. Call Pickup must be requested To answer a call that is ringing at another extension in your Pickup Group 1 Lift the handset 1 Press the key that you programmed as Pickup To answer a call that is ringing at another extension not in your Pickup Group 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the number of the ringing station Direct Paging not enabled by default Direct Paging allows you to page a party through their handsfree speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is on a handset or headset call If the paged party has Handsfree Answerback enabled and turned on on the phone your page automatically establishes a handsfree call with the paged party To page a party 1 Lift the handset 2 Press the Direct Paging feature key or dial the appropriate feature access code 3 Dial the extension number 4 Speak to the dialed party after the tone How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone See one of the following procedures in this guide Direct Paging Handsfree Answerback Enabled Direct Paging Handsfree Answerback Disabled 5330 5340 IP Phones User Guide DIRECT PAGING HANDSFREE ANSWERBACK ENABLED When you receive a Direct Page Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone Your administra2. Characters 1 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r S P Q R S 7 8 t u v T U V 8 9 w x y Z W X Y Z 9 0 0 id i Space 13 5330 5340 IP Phones User Guide Using the On Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features 1 When prompted to enter name number information press Keyboard to display the on screen keyboard 2 Press Next Page and Previous Page to navigate to the set of characters needed for your input 3 Repeatedly press the key next to the character you want to enter until that character is highlighted The character is automatically inserted after a one second delay If you make an error press or at the bottom of the set to move the cursor backwards or forwards This does not delete any characters You can press Backspace or Clear 5340 only to delete characters 4 After you have entered all the characters press Save 5 Continue with text entry as required by the application or press Close Specify User Information To specify the phone number displayed on your phone 1 Press Settings 2 Press User Information 3 Press Edit Name 4 Using the dial pad press the appropriate letters to spell your name see Using the Dial Pad to Enter Information Nn Press Save 6 Press Edit Number 7 Using the dial pad press the approp
3. Press Help You have the following options Press Launch PC Help to display www edocs mitel com Press Key Icons or Quick Help Press or at the bottom of the set to view items for the selected help option 3 Press Close 5330 5340 IP Phones User Guide Tips for Setting up Your Phone After you receive your 5330 5340 IP Phone use the options in the Settings application to customize your phone After customizing your phone press the blue Applications key to verify the settings are correct Now you are ready to begin using your phone CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone Using the Dial Pad to Enter Information You can use the standard dial pad keys 0 9 and and to enter a name and or number for applications and features Using the dial pad is the default option You can also use the on screen keyboard by selecting Keyboard while entering text see Using the On screen Keyboard The following table illustrates the characters you can enter by pressing a key consecutively For 6699 example to enter the letter e press the 3 key twice Characters are automatically inserted after a one second delay If you make an error use Backspace and Clear 5340 only to make corrections Press EC or at the bottom of the set to move the cursor forwards or backwards without deleting characters Note When a text entry window is open you cannot use the dial pad for dialing Key
4. The handsfree microphone is disabled in Group Listen mode To activate Group Listen while in a handset conversation Press the Group Listen key Audio from the far end party is now heard through both the handset headset and the speaker To make the call a normal two way speaker call Press SPEAKER To exit Group Listen mode and return to a normal handset headset call Press the Group Listen key To activate or deactivate Group Listen while in headset mode Press the Group Listen key 33 5330 5340 IP Phones User Guide Headset Operation To enable Headset Operation Press the Headset feature key To answer a call when Auto Answer is disabled Press the flashing line key or Float Key To answer call when Call Notification is enabled Select Close and then select the prime line To hang up Press CANCEL To mute your headset microphone Press the Y MUTE key The light turns ON To turn mute off and return to the conversation Press the MUTE key The light turns OFF Make Busy You can use the Make Busy feature to have your phone appear busy to other callers If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones To enable Make Busy Press the key you programmed to Make Busy The key illuminates when Make Busy is activated and MAKE BUSY is displayed To disable Make Busy Press the key you programmed to Make Bus
5. dialed Da HOLD places the current call on hold S TRANS CONP initiates a call transfer or establishes a three party conference call MESSAGE Flashes to notify you of messages waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting Use to dial Use to display additional pages of information The 5330 has two page navigation keys Back and Next The 5340 has three page navigation keys Back Next and Home Provides 24 on the 5330 and 48 on the 5340 self labeling keys that can be programmed as speed call keys fixed function keys hard keys applications or line appearance keys according to your communication needs On your home page the bottom right feature key is always your Prime Line key on a 5340 IP Phone and the bottom left feature key is always your Prime Line key on the 5330 IP Phone The top three keys are softkeys Provides sound for Handsfree calls and background music Use for handset calls If you are in headset or handsfree mode you do not need to use the handset Ring Message Indicators When indicator is Flashing rapidly Flashing slowly On Off it means that Your phone is ringing A message at your phone Your phone is ringing another phone Y our phone is idle or you are on a call 5330 5340 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don t Cradle the Handset Prolonged use of the handset can lead to neck shoulder or ba
6. phone s Handsfree microphone and Handsfree speaker transmit and receive audio To use Handsfree operation to answer calls 1 Press the flashing line key 2 Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree operation Press SPEAKER To turn Mute on during Handsfree operation Press A MUTE The Mute key light turns ON To turn Mute off and return to conversation Press A MUTE The Mute key light turns OFF To disable Handsfree operation Lift the handset To return to Handsfree operation 1 Press SPEAKER 2 Hang up the handset Auto Answer When the Auto Answer feature is active incoming calls ring briefly and then the phone answers the call in Handsfree mode You can continue the call handsfree or use the handset To enable or disable Auto Answer Press Auto Answer key See Programming Features on Your Keys for instructions on programming features on your phone The key is highlighted and all incoming calls are answered in Handsfree mode To switch from Handsfree mode to handset mode Lift the handset To end a call do one of the following Press E Cancel 23 5330 5340 IP Phones User Guide Press the Hang Up softkey Wait for the caller to hang up CALL HANDLING Hold Note If you are currently on a call and one of your second lines ring you do not have to manually place the first call on hold O
7. volume of the audio feedback 1 Press Settings 2 Press Audio Feedback 3 Set the options using the appropriate actions described below Option Action Turn audio feedback off for errors Press Turn Off Adjust audio for error beeps Press Volume or Volume Turn audio feedback on for errors Press Play Error Tone 4 Click Save Note Press Cancel at any time to exit this application without making any changes Specify Text Size To specify the text size that displays on the phone 1 Press Settings 2 Press Text Size 3 Select Large Text or Small Text 4 Press Save Note This setting is available only on the 5340 since the 5330 always uses large text Large is the default text size on the 5340 IP Phone 15 5330 5340 IP Phones User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls 1 Press Settings 2 Press Call Notification 3 Press the appropriate options to identify when you want the Phone window to display For example 1f you select the Made option each time the phone goes off hook to make a call the Phone window is displayed 4 Press Save Notes When To my prime line is selected select Display Call Info to display Call Information instead of the Phone window Press Cancel at any time to exit this application without making any changes Adjust the Ringer To adjust the Ringer Volume while the phone is idle
8. 0 IP Phone 5330 5340 IP Phones User Guide Phone Book Hot Desk Messaging 9555 1212 People Call History Forwarding Don s Cell DND Order Desk The 5340 IP Phone Elements of Your Phone Feature 1 Display 2 Ring Message Indicator 3 Volume Speaker and Mute Controls 4 Fixed Function Keys Function NNO231 Provides a large high resolution viewing area that assists you in selecting and using phone features Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox Provide the following audio control capability LA UP and DOWN provide volume control for the ringer handset and handsfree speakers q SPEAKER enables and disables Handsfree mode A MUTE enables Mute which allows you to temporarily turn your phone s handset headset or handsfree microphone off during a call Give you access to the following phone functions gt APPLICATIONS provides access to menus for your phone s applications and settings amp CANCEL ends a call when pressed during the call and when you are programming the phone eliminates any input 5 5330 5340 IP Phones User Guide Elements of Your Phone Feature 5 Keypad 6 Navigation Page Keys 7 Programmable Feature Keys and Softkeys 8 Handsfree Speaker 9 Handset Function and returns to the previous menu level 1235 REDIAL calls the last number
9. 1 Press Superkey must be programmed to a key 2 Press the No softkey until Ringer Adjust appears 3 Press Ring Adjust 4 Press No 5 Press Ringer Vol 6 Press oO UP or oO DOWN 7 Press Superkey Note Adjusting ringer volume also adjusts cordless headset handset ringer tone To adjust the Ringer Volume while the phone is ringing Press UP or Down Notes If the phone is in talk state this action adjusts the volume of the handset headset or speaker If the phone is idle this action adjusts the contrast To adjust the Ringer Pitch while the phone is idle 1 Press Superkey must be programmed to a key 2 Press the No softkey until Ringer Adjust appears 3 Press Ring Adjust 5330 5340 IP Phones User Guide 4 Press Ringer Pitch 5 6 Press UP or DOWN Press Superkey Enable a Screen Saver 5340 only You can program your screen saver to turn on after a specific time period of inactivity on your phone To enable a screen saver 1 5 6 Press Settings 2 Press Screen Saver 3 4 Press the checkbox opposite Display image if you wish the screen saver to be displayed If you Select the inactivity time which will activate the backlight switch to turn off do not press this checkbox only the set backlight is turned on Use the Brightness options to adjust the Brightness of the screen saver if necessary Press Save Program Receipt
10. A stele aa a a Dat ac cnet Mirae ie kala alvin E Eaa a iat tes 22 Handsfree Operation sd heap E a Ake aa Mos 23 AO AS e EE e e e e ait et el e dd 23 CAEEHANDE N Garin E oia orale 24 Hold gece A sess race cack E a tesa tan e a E aR lanes a e oaa aaa 24 Mue e aea Se a A A A E E ETSE 24 Frater a ti T E E tra 25 5330 5340 IP Phones User Guide EME ds e te o Ate e Add Held Aa a UDO EE AER EAR IR IDRID RR Rep SPEAR E R E RCE apie oP EEO Te Call Forward End Chaining sis issaccaseczecisteveieassavadeaadgaetunsaaasdsducnccauboscaveledescenaveszeeusteeedeatees Call Porward Boreed siuoataisl lali llanas Call Forward OYES ua a Call Pickup nust be requested tii odiado ceci islas Direct Paging not enabled by default iii A ti Do NOt Disturbia A AA A AL ds dedo Override Intrud nt A EA A iaa R MINdeET mero i i pa Poses hTeh se Fite a Saeed Bagh sodav Boats aaea as Poss eed ohas Sia Sask else Meda eaS 0 A A O O NA ABOUT YOUR PHONE The Mitel 5330 and 5340 IP Phones are full feature dual port telephones that provide voice communication over an IP network They both feature a large graphics display 160 x 320 and self labeling keys The 5330 IP Phone offers 24 programmable multi function keys and the 5340 IP Phone offers 48 programmable multi function keys for one touch feature access 9555 212 Call History Forward Applications Don s Cen Order Desk Headset 16 NNO230 The 533
11. CARLETON UNIVERSITY GUmiTEL s340 iP Phone f 12 25 pm 30 NOV 08 Phone Book Hot Desk Messaging 9555 1212 People Call History A nat AE http www2 carleton ca ccs services voice phone services 5330 5340 IP Phones User Guide ABOUT YOUR PHONE ssis e iisi ai e a eese Easo 4 Elements or Your Phone 22 a a A A OO A A AA Ci es 5 Ring Message Indicat t Sisun nna iea a 6 TIPS FOR YOUR COMFORT AND SAFETY ssesseseesossesessessessossesossosossossescssoeseesossesossossse 7 Dont Cradle the Handset aleta 7 Protect your CAPITIS ii iii 7 Adj st the Viewing Angle ruidosa adriana dedican aai i n 7 USING YOUR DEFAULT PHONE WINDOW AND KEYS ooonocnconoonocnnoninconccnncconocnocononass 8 Getting Started with Your PHONG 3 sccccasssaccascscsydceds saved ridad se anbecetasaceaaenaveds 8 5340 and 5330 IP Phone Default Window and Keys oooocococccoccccnococononcnonnonnncnonanonanccnoncncnnnos 9 ABOUT YOUR PHONE APPLICATIONS sseesesseseeseeseesossesoesossesoosoesessossesossesossossesoososseseoso 9 Using the Settings Apple eerste ead elena tes 10 Using the Call History Appi Caeon 1 A AA A A 11 ET A a o ed 12 Tips tor Setting up Your Poison ins 13 CUSTOMIZING YOUR PHONE sesessossesssesssessossesesoseosessosesescossesssossosessossosssorsesseosssssesosso 13 Using the Dial Pad to Enter Information sccccsscseecsccesstecysassetedacasssaeseedened seashoensadesbadaesenes 13 Using the On S
12. ED The party paging you receives a busy tone Handsfree handset headset call OR you are Answerback does not interrupt your call on a Handsfree call To end a Handsfree Answerback call Press either SPEAKER or CANCEL 31 5330 5340 IP Phones User Guide When the Handsfree Direct Page call ends the MUTE key light returns to the state 1t was in before the call was established DIRECT PAGING HANDSFREE ANSWERBACK DISABLED Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone To turn Handsfree Answerback off see Direct Paging Handsfree Answerback Enabled elsewhere in this guide When Handsfree Answerback is disabled on your phone and you receive a Direct Page the Direct Page is indicated by a single burst of tone To answer Direct Page calls when Handsfree Answerback is disabled Phone state before Page To answer the Direct Page arrives indicated by single burst of tone Phone is idle and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press the MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or 1 Check that MUTE is flashing headset call and MUTE is OFF N Press MUTE The light turns ON solid and you are now speaking to the paging party and have MUTED your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset and handsfree
13. Notes The None Profile is a default profile provided by the system It has no numbers programmed Use the None Profile to turn off all Call Forwarding The default profile appears when the Call Forwarding set up does not match any of your profiles Only one call profile can be active at a time The dotted radio button icon next to the profile shows the current active profile To create a Call Forward profile press the blue Applications gt key 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key Press Profiles located at bottom right of screen Press New Profile Press Edit Profile Name An on screen keyboard displays A O Press the appropriate keys in the on screen keyboard to enter the profile name and press Save This profile name identifies where your phone calls will be forwarded to 6 Select the check box opposite the desired type of Call Forwarding Always forwards all your phone calls Busy Internal forwards internal phone calls after several rings if your line is busy Busy External forwards external phone calls after several rings if your line is busy No Answer Int forwards internal phone calls redirects your calls after several rings if you don t answer No Answer Ext forwards external phone calls redirects your calls after several rings if you don t answer 7 Press Edit Number to display the on screen keyboard In the on screen keyboard enter the appropria
14. Press the programmed key associated with the party you want to call For more information about programming keys see Programming Features On Your Keys Dial the number using the dialpad Dial from your People Application 5340 IP Phone only To dial a contact from your People list 1 Open the People application 2 Use the navigation keys to page through the contact list and select the name 3 Dial the contact name using one of the following methods Select a contact name and press Dial Press the key to the right of the contact s dial icon in the main list The contact name does not need to be selected 4 Continue the call using the speakerphone or lift the handset Answer a Call Do one of the following Select the programmable line key for the ringing line that is flashing Lift the handset or press SPEAKER End a Call Do one of the following Press Hang Up or Cancel E Replace the handset Press the key that you have programmed as Cancel If you are in Handsfree mode press SPEAKER Redial To redial the last number that you manually dialed 1 Lift the handset optional 2 Press 235 REDIAL 5330 5340 IP Phones User Guide Handsfree Operation To use Handsfree to make a call 1 If you want to use a Non Prime Line press a Line Appearance key Note Your administrator must program Line Appearances to your phone 2 Dial the number 3 Begin speaking when the called party answers Your
15. an outgoing prefix is required to access an external trunk you must add the digit s Press Dial to call the number or press To Contacts to save the contact details to the People application 5340 IP Phone only Press EE or at the bottom of the set to display details for another log 11 5330 5340 IP Phones User Guide Press Close to return to the previous list REVIEW CALL LOG ICONS 1 Press the blue Applications gt key press Help and press Key Icons 2 Press or to navigate to the list of Call History icons Note that New logs are any logs that have been generated since the last time you accessed the Call History application DELETE LOGS To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry To delete all logs by type 1 From the idle display press the blue Applications i key and then press Call History or Press the Call Hist feature access key Missed Calls appears next to the key label if you have missed calls 2 Press Missed to view your missed calls if any All to view all logs 5340 IP only Answered to view logs of your incoming calls Made to view logs of your outgoing calls 3 Press Delete List to delete all logs from the currently displayed list 4 You are prompted to confirm the delete Press Delete Getting Help To access the 5330 5340 IP Phone help and documentation 1 Press the blue Applications Hep key 2
16. ars Press the Forwarding softkey Press the Next softkey until I Am Here appears Press the To Me softkey Dial the extension of the remote station If you make an error while dialing use the lt softkey to backspace and correct the number Press O DOWN or the Save softkey To cancel Call Forward Remote from the station that set the remote forwarding Lift the handset Dial the appropriate feature access code Dial the extension of the remote station Hang up To cancel Call Forward Remote from the station that was forwarded 1 SOMA Press Superkey must be programmed to a key Press the No softkey until Call Forwarding appears Press the Forwarding softkey Press the Review softkey Press the Change Key softkey Press the Turn FWD Off softkey Press Superkey must be programmed to a key Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial the appropriate feature access code 3 Hang up 29 5330 5340 IP Phones User Guide Call Forward Forced To force an incoming call to be forwarded Press the Forward softkey Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the extension number
17. ase Release Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer Conference Trans Conf Cancel Cancel 5330 5340 IP Phones User Guide APPLICATIONS AVAILABLE FOR PROGRAMMING ON PROGRAMMABLE KEYS Application Default Label Applications List Applications Call History Call Hist People 5340 People Call Forwarding Forwarding Conference Unit Conf Unit Help Help Settings Settings Call Info Call Info Program Feature Keys Using the Settings Application To program a Phone Feature or hard key press the blue Applications gt key 1 SN pe O oo x 9 Press Settings Press Programmable Keys Press the key you wish to program If applications are displayed press View Features Use the Page Navigation keys to move through the features list Select the desired feature or fixed function key from the list A default label is automatically assigned to the key Enter the required information in the fields provided if necessary If you are programming any feature other than Speed Call Message Waiting Indicator Call Park and Call Park Retrieve press Save and you are finished with this procedure If you are programming Message Waiting Indicator and or Call Park perform the following steps Press the Edit Number field Using the dial pad enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of Message Waitin
18. calls You are on a MUTED The party paging you receives a busy tone Handsfree handset headset call OR you are Answerback does not interrupt your call on a Handsfree call To end a Direct Page call do one of the following Hang up the handset to end a handset call Press q SPEAKER to end a Handsfree call Press 9 CANCEL When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established 5330 5340 IP Phones User Guide Do Not Disturb When you enable Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed To activate or deactivate Do Not Disturb Press the Do Not Disturb key that you programmed The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated The phone status line shows the Do Not Disturb icon To activate Do Not Disturb from a remote extension 1 Lift handset 2 Dial the number of the station to which Do Not Disturb is to apply 3 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the number of the station with Do Not Disturb activated 4 Hang up Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker
19. ce the Transfer wait for an answer consult and hang up To cancel the Transfer press Gs CANCEL To transfer an active call during headset operation 1 Press S TRANS CONP 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Conference To form a Conference when a two party call is already in place or to add another party to an existing Conference 1 Press M TRANS CONP 2 Dial the number of the next party 3 Wait for an answer 4 Press S TRANS CONF To leave a Conference Hang up or press E CANCEL Conference Split To Split a Conference and speak privately with the original party Press the Split softkey Add Held To move a call on hold to another line appearance 1 Press an available line key 2 Press the AddHeld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the AddHeld softkey 2 Press the flashing line key 25 5330 5340 IP Phones User Guide Swap To call another party when you are in an established two party call 1 Press TRANS CONP 2 Dial the number To alternate between the two parties Press the Trade Calls softkey Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when your phone is busy when you re not answering or all the time Y ou can program activate and deactivate Call Forward Always quickly t
20. ck discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find 1t more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the Viewing Angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows a Fora high angle mount hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches b Fora low angle mount hinge the i two lower hooks into the middle set i of notches and snap the two upper hooks into the top set of notches 5330 5340 IP Phones User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below The Phone window provides access to programmable keys and the main phone interface Getting Started wit
21. creen Keyboard to Enter Information ooconnncnnnnnnonononcnnncnnonnconnnnnnncnnncconncnns 14 Specifty Us r Into oct 14 Specify Display Brightness and Contrast ooooocnncccnoncccnoncccnoncnononcnononcnonnnononnncnnonnncnnnnccnnnnnnnns 14 Specify Audio Feedback DPS dt Rd 15 Specify A sien ceantuceachictuadtasenaGdas a sagas SS 15 Specify Call Notification BERAVIOl 4 2 Ga CEs aid 16 5330 5340 IP Phones User Guide ANUARIO a a ls e ds o dal 16 Enable a Screen a O 17 Program Receipt of External Messaging sisi cucsiastegeasatercsteaisencaed soeneteds tnecausoaseede Mdoeeei oes 17 Enable URL Displays on Your Phone ceescecsssceessececescceceeceecseceecsceecseeesseeeeseeeeaees 17 PROGRAMING FEATURES ON YOUR KEYS esseseeseesessossesessossesossossesossossossossossesessos 18 Tips on Programming Features sin iria redada 18 Program Feature Keys Using the Settings Application oooonoccnnncnnonononononnnonancnnncnoncnannnonnnono 19 Clear Programming from a Kei ideas 20 SETTING UP YOUR CONTACT LIST 5340 ONLY occoccocnoonocnnonnnconocononinconccononanoonorononos 21 Adding Names to Y our Contact Lisa A onaedindntaanc 21 Editing Information in Your Contact Liu A it 21 MAKING AND ANSWERING CALLS o concccnconoconcconccnonnnocoonocaconcconccncconococnonccocccocconccocono cos 22 Dial from your People Application 5340 IP Phone only ooonoccnocononccninacononanonacananinanonononns 22 Answer a Call Sisirin A A AA 22 Enda a e dde Dd 22
22. e Press Clear Key 5330 5340 IP Phones User Guide SETTING UP YOUR CONTACT LIST 5340 ONLY Use the People application to set up your contact list Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window Since a contact s phone number is mandatory and its name is optional you are prompted to enter the number first To add a name to your contact list using the People application press the blue Applications i key 1 A Oe oS Open the People application Press New Enter the number Press Save The First Name window appears Press the appropriate letters to spell the first name of your contact Press Save Press Close Editing Information in Your Contact List 1 2 e oO A O OM Open the People application Press the name you wish to edit Note If you wish to delete the name from your contact list press Delete Press Edit Name In the on screen keyboard update the appropriate information see Using the Dial Pad to Enter Information Press Save Press Edit Number In the on screen keyboard update the appropriate information Press Save followed by Close 21 5330 5340 IP Phones User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods Dial a number from the People application for the 5340 IP Phone only
23. g or the directory number Call Park Press Save Press Close To program a Phone Application press the blue Applications i key 1 Zo 3 Press Settings Press Programmable Keys Press the key you wish to program 19 5330 5340 IP Phones User Guide AN A If Features are displayed beside the top left key press View Applications Select the desired application Press Save Press Close To program Speed Call press the blue Applications gt key 1 8 9 Notes So SON DO NO Press Settings Press Programmable Keys Press the key you wish to program If it s already programmed press Clear Key Press Speed Call Press Edit Label and enter the label for the Speed Call Press Save Press Edit Number and enter the phone number for the Speed Call The maximum length is 26 characters 0 9 and Pause and Flash are not allowed You can use dial pad to enter the number Press Save and then press Save again Press Close To return to the Feature or Applications list at any time press Cancel or View Applications You can also choose to Edit the Label Clear Information and Clear Key Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it To clear the feature or application programming from a key 1 Press Settings 2 Press Programmable Keys 3 Press the key you wish to clear 4 5 Press Clos
24. h Your Phone When you receive e phone you need to program features and applications Press the blue Applications key to access your phone s applications You can then program your phone s settings your contact list using People 5340 IP Phone Call Forwarding and so forth See Using Your Phone Applications Voice Services ext 8888 can help you with your programming requirements 5340 and 5330 IP Phone Window 5330 5340 IP Phones User Guide 5340 and 5330 IP Phone Default Window and Keys Feature 1 Softkeys 2 Programmable Keys 3 Navigation Page Keys 4 Status Line 5 Information Area 6 Footer Function Allow you to access specific call control features Non programmable feature keys are fixed and cannot be programmed by the user Launch specific call control features Use the Settings application to program these keys The 5340 provides 16 programmable keys per page a maximum of 47 programmable keys plus 1 prime line key The 5330 provides 8 per page a maximum of 23 programmable keys plus 1 prime line key For instructions on programming the keys see Programming Features on Your Keys Display additional pages of information The 5330 has two page navigation keys Back and Next while the 5340 has three page navigation keys Back Home and Next Displays time date and icons indicating feature states as follows Message Waiting EX Indicates new voice mail Headset D Indicates
25. hrough the Applications screen while you have other types of Call Forwarding such as Busy External activated through your Call Forwarding profiles For example you can enable profiles to forward calls to your voice mailbox when your phone is busy or unanswered Then if you must leave your desk you can quickly enable Call Forward Always to another phone such as your home phone or cell After you return to your desk and deactivate Call Forwarding Always your profiles for busy or unanswered conditions remain active USING QUICK CALL FORWARD ALWAYS To program and enable Call Forward Always press the blue Applications i key 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key 2 Ifa number is already programmed you can Press Activate to enable forwarding to the current number or Enter a new destination number and then press Activate Note Call Forward Always takes precedence over all other types of forwarding To deactivate Call Forward Always press the blue Applications i key 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key 5330 5340 IP Phones User Guide 2 Press Deactivate PROGRAMMING CALL FORWARDING USING PROFILES You can create Call Forward profiles that identify where to send your incoming calls After you create and save a Call Forward profile in the Call Forwarding application you can enable or disable the profile at any time
26. ighted Override Intrude When you dial a number whose owner has enabled Make Busy your phone displays the message indicating that the line is busy You have the option to override this setting To use Override when you encounter a busy tone 1 Press the key you programmed as Override 2 Wait for an answer Reminder To program a Reminder 1 Press Superkey must be programmed to a key 2 Press the No softkey until Timed Reminder appears 3 Press the Reminder softkey 4 Enter the time in 24 hour format 5 Press the Save softkey To view change and or cancel a pending Reminder 1 Press Superkey must be programmed to a key 2 Press the No softkey until Timed Reminder appears 3 Press the Reminder softkey 4 Do one of the following 35 5330 5340 IP Phones User Guide To change the Reminder press the Change Key softkey enter the new time and press the Save softkey To cancel the Reminder press the Cancel No softkey To exit without canceling the Reminder press Superkey must be programmed to a key To acknowledge a Reminder when your phone rings once Press the Confirm softkey Speed Call Speed Call is an application that allows you to dial a specific number with one key press You must program Speed Call on a Programmable key For more information on programming this key see Program Feature Keys Using the Settings Application To make a Speed Call Press the key that you have prog
27. is replaced each time a new call is missed made or answered From this application you can display logs by type display call information if available for the logs return missed calls by pressing a key 5340 IP only delete or modify digits before saving or dialing a call delete logs VIEW CALL LOG DETAILS 1 From the idle display press the blue Applications i key and then press Call History Missed Calls appears next to the key label if you have missed calls Press Missed to view your missed calls if any All to view a list of all logs 5340 IP only Answered to view logs of your incoming calls Made to view logs of your outgoing calls Use the navigation keys at the bottom of the display to move to the previous first or next page of logs The total number of logs in the current list is shown in the bottom left corner of the display The bottom right corner shows the range of logs for example 1 7 that are currently displayed Press the key to the right of the log to call the contact 5340 IP Phone only or Press the key to the left of the log to display the call details Name and number if available Log type and number of attempts for example 2x Type of call Transfer Tsf or Conference Conf Time and date of log Duration of call in hours minutes seconds for Made and Answered logs Do one of the following If necessary use the keypad Delete Digit and Backspace keys to modify the number If
28. nce you press the key of the second ringing call your first call is automatically put on hold You can retrieve the first call by just choosing the flashing key of the first line To manually place a call on Hold 1 Press Ge HOLD 2 Press the key that you have programmed as Hold The indicator flashes on the line that has the held call Note You can only retrieve a call from hold when the phone is idle To retrieve a call from Hold do one of the following Lift the handset and press the flashing line key Press the flashing indicator Use the Add Held feature to conference into the held call To retrieve a call from Hold at another phone do one of the following Press the flashing line key Dial the appropriate feature access code and the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset headset or handsfree microphone off during a call To turn Mute on during a call Press MUTE The Y MUTE light turns ON To turn Mute off and return to the conversation Press MUTE The Y MUTE light turns OFF Note If you are on a Handsfree MUTED call and you lift the handset the handset microphone is automatically enabled and the MUTE light turns OFF 5330 5340 IP Phones User Guide Transfer To Transfer an active call 1 Press 5 TRANS CONP 2 Dial the number of the third party 3 Do one of the following To complete the Transfer hang up To announ
29. ndow shows a list of your Call Forwarding profiles and indicates which one is active See Call Forward for more information on how to add edit delete and activate Call Forwarding profiles Call History Use the Call History application to display lists of the calls that you have missed made and answered This feature allows you to filter the call records and display information on each call on the list See Using the Call History Application for more information Settings Use the Settings application to display and quickly change your phone s current communications settings See Using the Settings Application for more information Help Provides access to Launch PC Help and Quick Help and displays a list of the key icons Call Info Use the Call Info application to display caller information on your phone s prime line Call Info appears automatically on incoming calls if the Call Notification Display Call Info Setting is enabled and Call Info is available You can press the programmed application key from the default Phone Window For information on programming keys see Programming Features On Your Keys Using the Settings Application The Settings application provides a single location to access all your phone settings Select any of the options below to access a window where you can view and configure settings for your phone The Settings window provides the following User Information Use to specify your name and phone numbe
30. of External Messaging You can program your phone to launch the Phone application when it receives messages other than phone calls To program receipt of External message types 1 2 3 4 Press Settings Press External Messages Press the checkbox Enable Press Save Enable URL Displays on Your Phone To enable third party URLs to display in the Web Browser application LL Press Settings 2 Press Go to URL 3 4 Press Save Press the checkbox Enable 17 5330 5340 IP Phones User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone s programmable keys to enable features To program your keys use Settings application You can assign the following to a programmable Key Features and Fixed function keys see Program Feature Keys Using the Setting Application Applications People Settings Call Forwarding Conference Unit see Program Phone Application Note Only the System Administrator can program line appearance keys The user s Prime line by default is Key 1 FEATURES AVAILABLE FOR PROGRAMMING ON PROGRAMMABLE KEYS Feature Default Label Speed Call Speed Call Music Music Account Code Acct Auto Answer Auto Ans Call Pickup Call Pickup Call History Call Hist Headset Headset Make Busy Make Busy Override Override Direct Page Page Do Not Disturb DND Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Swap Swap Rele
31. r Languages English only Text Size Allows you to specify the font size large or small for the 5340 IP Phone Programmable Keys Use to assign features to the Programmable Keys that are available in the Phone application Call Notification Use to specify that the Phone application behavior when incoming or outgoing calls occur Brightness and Contrast Allows you to adjust the display brightness and contrast of your phone Screen Saver Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display Audio Feedback This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting Message Key Configuration Allows you to configure the Message key External Message Allows you to program your phone to launch the Phone application when it displays special messages in the Information Display area Go To URL Allows you to enable third party URLs to display in the Web Browser application PC Connectivity Allows you to enter a password that is used by the phone to establish communications with the PC resident 5330 5340 Integrated Office Companion application 5330 5340 IP Phones User Guide About 5330 5340 IP Phone This screen displays the software release Using the Call History Application Use this application to display logs of your most recent 20 calls After the 20 call limit has been reached the oldest log
32. rammed as your Speed Call key
33. riate numbers for your line see Using the Dial Pad to Enter Information 8 Press Save 9 Press Save again Note Press Cancel at any time to exit this application without making any changes or press Clear to clear the entered name and number Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the phone volume controls when the phone is idle or via the Settings application Brightness adjustment on a 5330 IP Phone is available on models with backlit displays only To adjust the display contrast using the volume controls Repeatedly press Oo UP or DOWN Note You can use this method only when the phone is idle If the phone is ringing this action adjusts the ring volume If the phone is in use this action adjusts the handset headset and speakerphone 5330 5340 IP Phones User Guide volume To adjust the display brightness and contrast using the Settings application 1 2 3 4 Note Press Settings Press Brightness and Contrast Press the Brightness and Contrast keys to adjust the brightness and contrast of your screen Press Save Press Cancel at any time to exit this application without making any changes Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker You can set the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the
34. te number 8 Press Save 9 Press Enable 10 Press Save 11 Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program 27 5330 5340 IP Phones User Guide 12 Press Save This profile is saved but it is not activated To activate this profile see Activate Call Forward below 13 Press Close 14 Press Close Note Press Cancel at any time to exit this application without making any changes ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed Press the blue Applications gt key Press Call Forwarding Press Profiles Press the appropriate Profile setting Press Activate DURAN Press Close CANCEL CALL FORWARD To cancel Call Forward Press the blue Applications gt key Press Call Forwarding Press Profiles Press None setting Press Activate DN Eas Pee E E Press Close 7 ACD If your phone is ACD enabled you can log in as an agent When there is no agent logged onto an ACD enabled set LOGGED OUT is displayed To log in as an ACD agent 1 Press Superkey 2 Press Yes 3 Enter your Agent ID using the key pad 4 Press Enter The text LOGGED OUT disappears Call Forward Remote I m Here To forward calls from a remote station to your current location 5330 5340 IP Phones User Guide Oe A PS SES o E 4 Press Superkey must be programmed to a key Press the No softkey until Call Forwarding appe
35. that the phone is in headset mode DND Indicates DND Do not disturb mode Logged in as amp Indicates that a hot desk user is logged in Conference Unit Indicates that the Conference Unit is connected and turned on Provides prompts in most phone applications Content changes based on the application Shows context and summary information based on information in the Programmable Keys area such as Page Indicators numbers of items and so forth ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone To open the Applications window press the blue Applications gt key The Applications home window gives the current status of your phone s applications To open an application press the key beside the application name People 5340 IP Phone only Use the People application to add delete and edit contact names and numbers You can also dial anyone on your contact list from the People application The People window displays up to eight contacts per page ordered alphabetically by last name For information on using the People application refer to Setting Up Your Contact List and Dial From Your People Application Call Forwarding Use the Call Forwarding application to quickly set Call Forward Always and to 9 5330 5340 IP Phones User Guide create Call Forward profiles that identify where to send your incoming calls The Call Forwarding wi
36. tor enables or disables Handsfree Answerback on your phone After your administrator enables Handsfree Answerback you can choose to turn it on or off directly from your phone To turn Handsfree Answerback on When your phone is idle press A MUTE once The MUTE key light flashes to indicate that Handsfree Answerback is ON When a Direct Page arrives the MUTE key light turns OFF and a Handsfree call is automatically established To turn Handsfree Answerback off Press the flashing A MUTE key once The MUTE key light turns OFF To respond to a Direct Page when Handsfree Answerback is OFF see Direct Page Handsfree Answerback Disabled elsewhere in this guide Note By default Handsfree Answerback is turned OFF at your phone If the A MUTE key is OFF when your set is idle Handsfree Answerback is OFF To answer a call using Handsfree Answerback Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE 1 Check that MUTE is OFF is flashing 2 Listen for the paging party 3 Begin speaking 4 Lift the handset if you wish to switch from a Handsfree call to a handset call You are on a handset or headset 1 Check that MUTE is flashing call and MUTE is OFF 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have muted your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset headset and handsfree calls You are on a MUT
37. y Message Waiting Indicator The Message Waiting Indicator MWD feature allows you to be notified when messages have been left on another phone Once you have programmed a key to MWI this key is always enabled To use MWI to contact the extension that left a message Press the key you have programmed to MWI Messaging Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts Select from a variety of advisory messages including On vacation In a meeting or Out to Lunch To turn Messaging Advisory on 5330 5340 IP Phones User Guide Press Superkey must be programmed to a key If necessary press the No softkey until Advisory Msgs appears Press the Advisory softkey A eS Press the Next softkey until the desired message appears 5 Press the Turn Msg On softkey To turn Messaging Advisory off 1 Press Superkey must be programmed to a key 2 If necessary press the No softkey until Advisory Msgs appears 3 Press the Yes softkey when Advisory appears 4 Press the Turn Msg Off softkey Music To turn Music on and off when the phone is idle do one of the following To turn the music on press the key that you programmed to Music or the Music softkey To turn the music off press the key that you programmed to Music or the Music softkey When the Music is activated the key you have programmed is highl
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