RocketPort Plus 422 uPCI User Guide
Contents
1. Locating the Latest Drivers and Documentation This table contains links the software and installation documentation Software or i Document Location Device drivers ftp ftp comtrol com html RPuPCIplus422 drivers htm eee and ftp ftp comtrol com html RPuPCIplus422 diag htm User Guides ftp ftp comtrol com html RPuPCIplus422 docs htm 6 Overview RocketPort uPCI Plus 422 User Guide 2000370 Rev B Card and Interface Installation Use the following procedure to install a RocketPort uPCI Plus 422 card 1 Ifthis is a Windows installation copy the latest driver to your system before installing the RocketPort uPCI Plus 422 See Locating the Latest Drivers and Documentation on Page 6 to locate the latest driver and installation documentation 2 Turn off the host computer Note You may want to write down the model number and serial number of the card before installation 3 If necessary set the DIP switches for the appropriate communications mode The default DIP switch setting is DTE DIP Switch e DCE mode if necessary set the DIP switch to ON on the corresponding ports e DTE mode if necessary set the DIP switch to OFF on the corresponding ports Factory Default Setting DTE DCE On Down DTE Off Up Remove the system cover from your computer Select a PCI expansion slot Remove the slot cover or release the clamp Insert the card2. UNIVERSAL PCI 422 User Guide gt ComtTrRoOL w Network Enabling Devices Trademark Notices Comtrol and RocketPort are trademarks of Comtrol Corporation Windows and Microsoft are registered trademarks of Microsoft Corporation Other product names mentioned herein may be trademarks and or registered trademarks of their respective owners Second Edition Rev B September 12 2011 Copyright 2007 2011 Comtrol Corporation All Rights Reserved Comtrol Corporation makes no representations or warranties with regard to the contents of this document or to the suitability of the Comtrol product for any particular purpose Specifications subject to change without notice Some software or features may not be available at the time of publication Contact your reseller for current product information Document Number 2000370 Rev B Table of Contents O verv VOW LAPE AEE AEEA T E AEE EEEE E 5 Product iver view caskets R EF FU oe 5 supported We lee FR vw HT RE FEE HD HO FEE EF FFF FU FFAN 5 Before Installing the RocketPort uPCI Plus 422 ccccsssscssscssscsssscssccsssccscoscsseccccsscsssccsesccsscsscesccess 5 Locating the Latest Drivers and Documentation ccccssscsssscssccsseccscccsssccsceccssscscssessecscsscsseessesesses 6 Card and Interface Installation cccccccscssccsssscccccccccccscccccscccsccccssccccccccscccccccccscccccccccscee 7 Connecting RS 422 Serial Devices
3. cccccccccccccsscccsssssssssssssssssssccccccccccccssccssssssssssssssscssscooe O DTE Versus DUE nana ania haircare Ie ea 9 DB9 Serial Cables and Loopback Plugs iccsccsssisscsceessscsccetssssssscessnnsncuessssnancucsssnaneccissnsascccssassaceessiaaeseicsiaes 9 DBS Giens Oh ce PR TN els FL CG 10 stop Through Cables DLE erai raa T EE sha RAA ARAN RAGOR RA ARA 10 Niull Modem Cables DTE iseinean DRY AR YC DE A SY y WU HYN EN 10 DEO Luophack PNI sn nt it it FYND NA WN DNA AO 11 siropniThroupk Cables DOE srl eee een Net ER 11 Noll Modern Cables DTE au UD YF WLAD YN GN DAD GNAU 11 Troubleshooting siscissssssssnssssacacacasescnnsensseashscsecdssessennsesasicaseseseseveusscesucasedenssssssiasesesasssssessvescus LO Before Calling Technical Sp port iicccccsccdacecceciscaccceniaaucesieradeccstensdanessennaaneusenaaaadsnendaneetsndianeebeeniaaeanenens 13 RocketPort uPCI Plus 422 Diagnostics cessiscsccssssscisnertssccisentesscasonevesscusneressdaseentebssduesvisscueserssicassooentnbnn 13 Poor eC EN PR YN YF EIN EE HF AN FR FN FRYN FT beaten 14 Ranting the Bootable Diagnostie CD sos iuie iY YRR HAN RARARAARNNAR RR FANSNARRAAA ANNA ARRAU NNNA ARA EAn AEEA EEEa 14 Tesine POP GE Eu CG GN DNA NN DS O 14 Stress Testing the Rocket Port uPCI Plus 422 11x vx x XV XA RDAAARNAAAEMUAARNAARRAAARNAARREAEANAARRAEAAEARREAU ARA 15 PO Ce Ue EY HC RR HAN FF A FE FI E A 15 MU the Diagoosot ac oai O LORA RAN AAA ARAN AWS DNA BARAI AWG DNRMA AA O 15 Troublesho
4. 11 card installation 7 troubleshooting 13 Comtrol contact information 24 connect serial devices 9 D DB9 loopback plugs 11 signals 10 DCE to DTE cables 10 11 device drivers download 6 devices connect serial 9 diagnostics using 13 documentation download 6 download drivers 6 Downloads 24 drivers download 6 DTE to DTE cables 10 11 DTE Versus DCE 9 I installation before 5 card 7 download documents 6 octacable 8 quadcable 8 troubleshooting 13 interface quad octacable installation 8 RocketPort uPCI Plus 422 User Guide 2000370 Rev B L lcom Linux test application 23 Linux minicom test serial ports 23 loopback plugs 11 N null modem cable 10 o octacable DB9 connectors 9 installation 8 P phone number Comtrol 24 Port Monitor 16 ports testing Linux 23 Windows 15 product overview 5 Q quadcable DB9 connectors 9 installation 8 R RJ45 loopback plug 11 RS 422 DCE straight through cables 10 11 DTE null modem cables 10 11 S Send and Receive Test Data 21 serial devices connect 9 signals DB9 10 straight through cables 10 T Technical Support 24 Test Terminal 16 Index 25 Index testing ports W Linux 23 web site 24 Windows 15 troubleshooting 13 26 Index RocketPort uPCI Plus 422 User Guide 2000370 Rev B
5. Errors represent receive buffer overflow errors If this is the case you will have to configure either software or hardware handshaking to control the flow of data The most common errors are Overrun errors e Framing Errors indicate that there is an synchronization error between the beginning of a data frame and the end of the data frame A frame usually consists of a start bit 8 data bits and a stop bit or two The framing error occurs if the stop bit is not detected or it occurs in the wrong time frame Most causes for framing errors are electrical noise on the data lines or differences in the data clocks of the RocketPort uPCI Plus 422 and the connected device e Parity Errors occur when parity is used and the parity bit is not what is expected This can also be caused by noise on the data lines 4 You can view additional statistics to Port Monitor by adding columns Click Tools and Add Columns CE lx File Tools view Help IO Add Ports Remove Ports o o 64923300 64923300 0 0 0 0 Remove kSlumns as 0 0 0 0 0 0 c 0 0 0 0 0 0 Reset Values ns 0 0 0 0 0 0 Default Columns ni 0 0 0 0 0 mm 0 0 0 0 0 Settings rs 0 0 0 0 0 0 U o U Coo 0 0 0 0 0 RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 19 Troubleshooting 5 6 Highlight or shift click to add multiple statistics and click Ok x Please select the columns ParityErrors Status Flags TxPackets RxPackets Ts
6. TotalR aw il RxTotalRaw FramingErrorsRaw ParityErrorsR aw TxCPSInst RxCPSInst TxCPSMinute RixCPSMinute nl Cancel Note See the Port Monitor help system if you need an explanation of a column Scroll to the right to view the new columns lax File Tools View Help Dolen E 7 Polling timer is ON NUM If you want to capture this session you can save a current session as a report To do this select one of the following save options e File gt Save As e File gt Save if the report already exists in an older format e Save Active Session i button Reports can be opened viewed and re used when needed To open and view a report a Select File gt Open or the Open Existing Session S button The Open Session dialog appears b Locate the session table you want to open and click the Open button Optionally if you want to continue monitoring for an existing session you need to activate the Polling Interval e Select Tools gt Settings to access the PMon2 Settings dialog e Change the Polling Interval field to a value other than zero 0 Leave Port Monitor open so that you can review events when using Test Terminal to test a port or ports 20 Troubleshooting RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting Using Test Terminal Test Terminal WCom2 allows you to open a port send characters and commands to Test a Port to the port and toggle the con
7. cketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 13 Troubleshooting Bootable CD Running the Bootable Diagnostic CD Testing a Port or Ports Use the following procedure to create a bootable Diagnostic CD 1 Copy the iso file to a temporary location The diagnostic iso file can be copied from the Software and Documentation CD or you can download the latest version Locating the Latest Drivers and Documentation on Page 6 Burn the image to a CD ROM Note An iso file cannot be copied onto a CD but must be burned using an application that burns the image to the CD If you do not have an application available you can use a freeware application that is on the Comtrol Software and Documentation CD or download it at ftp ftp comtrol com iso IsoBurner To run the diagnostic you will need at least one loopback plug A loopback plug was shipped with the RocketPort uPCI Plus 422 To build a loopback plug see DB9 Loopback Plugs on Page 11 To start the diagnostic reboot your system with the Diagnostics CD in the drive and follow the instructions in the diagnostic Use the following procedure to run the diagnostics Note If the diagnostic goes into sleep mode while unattended press the Num Lock a EN de D 10 key to activate the screen Use Ctrl Alt Delete to kill the diagnostic process at any time Insert the bootable CD that contains the diagnostic and restart your machine N
8. d w Conmvrnor To install in this folder click Next To install to a different Folder enter it below or click Browse Folder D Program Files Comtrol Utilities Browse Advanced Installer 16 Troubleshooting RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 4 Click Install Ready to Install Z Comrnov The Setup Wizard is ready to begin the Typical installation w Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Advanced Installer 5 Click Finish Completing the Comtrol Utility Package Setup Wizard Click the Finish button to exit the Setup Wizard _cma 6 Goto Using PortMon to Test the Driver Installation on Page 18 RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 17 Troubleshooting Using PortMon to Test the Driver Installation You can use PortMon to check whether the RocketPort uPCI Plus 422 can communicate through the device driver for Windows If necessary use Comtrol Utility on Page 16 to install PortMon 1 From the Start menu select Programs gt Comtrol gt Utilities gt Port Monitor PortMon2 E untitiea pmonz AW File Tools View Help 2101 xl Sug RD 8 Add one or more port to the list Polling timer is ON NUM da Click Add Ports using the icon or Tools gt Add Port
9. es DCE DCE devices RocketPort DCE Mode Sony DB9 Connector Signal Pins Pins Signal TxD 3 7 3 TxD TxD 8 8 TxD RxD 7 lt 7 RxD RxD 2 2 RxD Null Modem Cables Use the following figure if you need to build an RS 422 null modem cable for DTE DTE devices RocketPort DTE Mode DTE Serial Device Signal Pins Signal TxD 7 gt R D TxD 2 BB RxD RxD 3 TxD 8 TD Note RS 422 signals are not standardized and each serial manufacturer uses different pinouts Refer to the serial device documentation to determine the pinouts for the signals above RxD 10 Connecting RS 422 Serial Devices RocketPort uPCI Plus 422 User Guide 2000370 Rev B Connecting RS 422 Serial Devices DB9 Loopback Plugs RocketPort uPCI Plus 422 are shipped with a a single loopback plug You can use loopback plugs with application software for example Test Terminal to test serial ports Wire the following pins together to build additional plugs or replace a missing loopback plug e Pins 2 to8 e Pins 3to7 RS 422 Back View Note DTE and DCE mode are controlled with the DIP switch on the RocketPort uPCI Plus 422 See Card Pin 1 Pin 5 and Interface Installation on Page 7 for information CA Pin 9 The factory default is set to DTE Pin 6 Loopback Straight Through Use the following figure if you need to build an RS 422 straight through cable for Cables DCE DCE devices RocketPort DCE M
10. for your operating system Refer to Connecting RS 422 Serial Devices on Page 9 for information about connecting serial devices 8 Card and Interface Installation RocketPort uPCI Plus 422 User Guide 2000370 Rev B Connecting RS 422 Serial Devices This section provides information about the RocketPort uPCI Plus 422 connectors in the event that you need to build cables or loopback plugs A loopback plug is a serial port plug with pins wired together that you can use with application for example the diagnostic Test Terminal or minicom to test serial ports See Before Calling Technical Support on Page 13 for information about using the test application shipped with the RocketPort uPCI Plus 422 DTE Versus DCE The DIP switch for the RocketPort uPCI Plus 422 ports are set to DTE at the factory Most serial devices except modems are Data Terminal Equipment DTE devices Modems are Data Communication Equipment DCE devices How you build a cable depends on which device your are connecting to DTE or DCE For example you need a null modem cable to connect the COM ports COM1 or COM2 on the computer or the RocketPort uPCI Plus 422 ports to printers terminals bar code readers or DNC equipment If you are connecting a DTE device to a DCE device you need a straight through modem cable e Straight through cable DTE to DCE connects TxD to TxD and RxD to RxD e Null modem cable DTE to DTE connects TxD to RxD and R
11. g the diagnostics again If they fail again you may have a bad port contact Technical Support on Page 24 Troubleshooting Windows Systems If you are using a RocketPort uPCI Plus 422 driver on a Windows system and the diagnostic verified that the card is functional you can check the following 1 Verify that the RocketPort uPCI Plus 422 has installed by checking the Device Manager to verify that the RocketPort uPCI Plus 422 card displays 2 Verify that you are addressing the port correctly In many applications device names above COM9 require the prefix in order to be recognized For example to reference COM20 use COM20 as the file or port name RocketPort uPCI Plus 422 3 After driver installation ifa port does not open go to Ports COM amp LPT right click on the yellow exclamation mark on the port and click Update Driver Use the same procedure used when installing the ports that are detected with plug and play systems 4 Enable the Verbose Event Log feature on the Options tab of the RocketPort uPCI Plus 422 driver and then reboot the server 5 Install and use one of the tools in the Comtrol Utility package Use the following subsection Comtrol Utility below for installation and adapter testing procedures RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 15 Troubleshooting Comtrol Utility The Comtrol Utility is available on the Software and Documentation CD or you can d
12. he diagnostics RocketPort uPCI Plus 422 Diagnostics on Page 13 e Verify that you have installed the latest RocketPort uPCI Plus 422 device driver see Locating the Latest Drivers and Documentation on Page 6 If necessary remove or update the existing driver using the procedures in the RocketPort uPCI Plus 422 Deuice Driver Installation Guide for Windows or README file packaged with the FreeBSD Linux QNX or SCO OpenServer driver If none of the above work you can refer to one of these subsections e Troubleshooting Windows Systems on Page 15 e Troubleshooting Linux Systems on Page 23 RocketPort uPCI Plus 422 Diagnostics This subsection describes how to create and run the bootable a verify that the RocketPort uPCI Plus 422 hardware is functioning properly T RocketPort uPCI Plus 422 is shipped with a bootable diagnostic on the onware and Documentation CD that executes hardware diagnostics You can use the diagnostic to e Confirm that the hardware is functioning e Determine resolutions to conflicts during installation e Perform a stress test on all RocketPort uPCI Plus 422 ports in the system The diagnostic requires a loopback plug to test a port or ports A single loopback plug is shipped with the RocketPort uPCI Plus 422 You can build additional loopback plugs or move the loopback plug to the port you want to test See Connecting RS 422 Serial Devices on Page 9 if you want to build loopback plugs Ro
13. into the slot and seat it securely p H O Y Reinstall the expansion slot retaining screw or clamp Note You may want to replace the system cover after the driver is installed and running in the event that you need to change the DTE DCE switch setting Do not connect an interface to the card when the host system is N powered on this can cause card failure aution RocketPort uPCI Plus 422 User Guide 2000370 Rev B Card and Interface Installation 7 Card and Interface Installation 9 Caution 10 11 12 13 Attach the DB78 end of the quadcable or octacable to the card Make sure that the connectors are properly aligned and forcefully push the connector of Octacable the Octacable with a rocking motion into the DB9 card connector Make sure that the connector is seated tightly before tightening the CX 7 retaining screws on the connector KE a Tighten the retaining screws on the connector ve w PAN aA P Power on the host system LAND a Click Cancel if a Found New Hardware message appears on a Windows operating system Execute the device driver file to start the driver installation For other operating system device drivers see Locating the Latest Drivers and Documentation on Page 6 After installing the driver you should verify that the ports are functioning properly and then connect your serial devices You can use the Troubleshooting section on Page 13 for port testing procedures
14. le Transfer Changing Serial Port Settings stty Setting Up Terminals and Modems mgetty getty Testing with minicom You can use the following subsections to test the serial ports Comtrol has available lcom 1 which is a multiport serial I O test program You can use lcom in test mode to send test data to any serial port lcom is available on the Software and Documentation CD or you can download the latest version Note For assistance using lcom use the manual page lcom 1 that accompanies the program You can transfer a file using the following information The default settings are 9600 8 n 1 and no parity To send a file you can redirect output to a device for example cat etc inittab gt dev ttyR0 Sends the contents of the etc inittab file to the ttyR0 device at 9600 baud 8 n 1 and no parity Use the following information if you need assistance changing or viewing the baud rate settings To change the baud rate use the following example which changes the baud rate to 19200 stty 19200 lt dev ttyR0 To view the current serial port settings for ttyR0 enter stty a lt dev ttyR0 Note Settings changes via stty are only valid during current log in session For permanent setting changes use the etc inittab file Add the appropriate line or lines to the etc inittab file then restart Terminal Example T0 23 respawn sbin agetty L ttyR0 57600 vt100 Modem Example T1 23 respawn sbin mget
15. ode Sony DB9 Connector Signal Pins Pins Signal TxD 3 3 TD TxD 8 gt 8 TxD RxD T 7 RD RxD 2 2 RD Null Modem Cables Use the following figure if you need to build an RS 422 null modem cable for DTE DTE devices RocketPort DTE Mode DTE Serial Device Signal Pins Signal TxD 7 R RxD TxD 2 RxD RxD 3 mm TxD RxD 8 lt amp _ _ TxD Note RS 422 signals are not standardized and each serial manufacturer uses different pinouts Refer to the serial device documentation to determine the pinouts for the signals above RocketPort uPCI Plus 422 User Guide 2000370 Rev B Connecting RS 422 Serial Devices 11 Connecting RS 422 Serial Devices 12 Connecting RS 422 Serial Devices RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting If you are experiencing problems with the RocketPort uPCI Plus 422 review the troubleshooting procedures for your system before calling Technical Support Before Calling Technical Support Review the following information before calling Technical Support because they will request that you perform many of the procedures or verifications before they will be able to help you diagnose a problem e Verify the cabling using Connecting RS 422 Serial Devices on Page 9 Note Most customer problems reported to Comtrol Technical Support are eventually traced to cabling or network problems e If you have not done so run t
16. ote If the Diagnostic CD does not boot the PC you may need to change your BIOS settings so that the PC can boot from a CD drive The diagnostic starts automatically and takes a few moments before the first screen appears Note If the diagnostics did not detect the RocketPort uPCI Plus 422 the adapter has a hardware failure contact Technical support Page 24 Press Any Key at the disclaimer screen to begin the diagnostic Press Any Key at the Please Note screen about RocketPort ISA Press Enter to Are there ISA boards installed in the VERIFY TEST screen Press Enter to the Is this board configured for RS 422 query Note The caution at the bottom of the screen that the RS 232 test will fail when run on an RS 422 port Press Enter to the Js this board configured for RJ45 cables qquery Select from the following options and use the appropriate steps e Testing a Port or Ports e Stress Testing the RocketPort uPCI Plus 422 Enter 1 to 4 and press Enter to test a port or ports on a specific RocketPort uPCI Plus 422 or on multiple adapters Press Enter to test ALL ports on the RocketPort uPCI Plus 422 or enter the port number of a port that you want to test Follow the instructions on the screen If you are testing all of the ports and have only one loopback plug you must move it from port to port during the test Note Port 0 in the diagnostic is Port 1 on the octacable or interfaces The diagnostic will provide hardware stat
17. oting Windows Sy Shei isc cisiccessssisiccctmnessiccomesstionssitsentestiiocematviccsesssicemissssioemesstvicemesss 15 Cone OR Aaa os ca sat cv ze Sa ee are eee ee 16 Using PortMon to Test the Driver Installation scscicceccscccssccssssnusecasscenesovessduassencedudssensssaveeseoossdarvenesads 18 Using Test Tormioal to Veet A a FFF FFF FEN HF E 21 Froubleshoutin Linus Systems csiicccssicnsnsscsiccemnviconnsivionniitienssiviccdnind NN NY GODA NN GON NN AN 23 Me ML _ o lt a aAIYU en ni 23 E aa Y RY eet wae FR HAU NN EF EF AN ee ae 23 Changing Serial Port Settee DDR FE _ RNA RP REF NND END FFF 23 Setting Up Terminals and Modems mgetty getty 9 1999 9ru AIII ILE AIIII I AI LILI AI YI FI 23 EN LAURE D irn i Y A avs oe etn A e O bh PM RE En 23 Tochhical Soppor eee eae eee GAGA Y UIF CRYS Re 24 YRC OX lt y HF YH Y Y RocketPort uPCI Plus 422 User Guide 2000370 Rev B Table of Contents 3 Table of Contents 4 Table of Contents RocketPort uPCI Plus 422 User Guide 2000370 Rev B Product Overview Overview Supported Models The RocketPort uPCI Plus 422 series multiport serial card fits into the PCI slot of a personal computer and uses a 43 MHz processor that is specifically designed to process asynchronous serial communications The RocketPort uPCI Plus 422 supports RS 422 exclusively in either DTE or DCE mode It supports 3 3 and 5 0 volt PCI bus architecture and is com
18. ownload Page 6 the latest version The file is a self extracting zip file that automatically starts the installation procedure It is not necessary to reboot the PC after installation The Comtrol Utility package includes the following applications that you can access from the Comtrol Program group Port Monitor PortMon2 checks for errors modem control and status signals In addition it provides you with raw byte input output counts and confirm that the device driver is functioning It can determine if the ports are in use by another application Test Terminal WCOM2 can be used to troubleshoot communications on a port by port basis Using Test Terminal to Test a Port on Page 21 Test Terminal reguires a loopback plug You can build a loopback plug if you are missing the YR plug shipped with the adapter Connecting RS 422 Serial Deuices on age 9 Use the following procedure to install the Comtrol Utility package 1 i Comtrol Utility Package Setup Exi Welcome to Comtrol Utility Package Setup Wizard Execute the Comtrol_Utility_Pack age _x xx msi file where x xx is the mtr l ili The Setup Wizard will install Comtrol Utility Package on your Co t ol Ut ty computer Click Next to continue or Cancel to exit the Setup version number Wizard Click Next Click Next re Utility Package Setup aixi Select Installation Folder y S This is the Folder where Comtrol Utility Package will be installe
19. patible with 32 and 64 bit PCI slots The RocketPort uPCI Plus 422 card supports communications speeds up to 921 600 baud The RocketPort uPCI Plus 422 series uses Comtrol Application Specific Integrated Circuit ASIC technology to replace most hardware functionality to minimize components including e The processor e A serial controller e Bus interface logic and other miscellaneous logic You can install up to four RocketPort uPCI Plus 422 cards in one computer providing a maximum of 32 additional serial ports The PC must comply with the PCI 2 2 specification or greater The RocketPort uPCI Plus 422 family consists of the following models e Quadcable fanout cable with four DB9 male connectors e Octacable fanout cable with eight DB9 male connectors Before Installing the RocketPort uPCI Plus 422 If you are planning on installing the RocketPort uPCI Plus 422 in a Windows system make sure that you have placed the device driver assembly to a location that is available to the host system before installing the card in the host You can use the Software and Documentation CD to locate the latest device drivers and documentation Optionally you can use the links in the following subsection You may want to record the model and serial number of the RocketPort uPCI Plus 422 before installing the card in the event you need to call technical support RocketPort uPCI Plus 422 User Guide 2000370 Rev B Overview 5 Overview
20. s click Driver ROCKETPORT and click Ok Add Ports C Ports COM1 COM2 COM4 COM5 COME COM COM8 COMS comin zl C Range For example 3 15 21 45 51 56 74 Driver 1 ROCKETPORT INFINITY J RPSHSI NSLINK M ROCKETPORT J VSLINK 18 Troubleshooting RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 3 Ifthe RocketPort uPCI Plus 422 is communicating with the device driver for Windows Port Monitor should display CLOSED status If a port is open for an application it displays as OPEN and displays Actual Throughput TxTotal and RxTotal statistics ox File Tools View Help DSH ww rl Port Name status cts osr co RTS DTR Actual Throughput TxTotal RxTotel __ TotalErrors_ OverrunErrors COM11 OPEN ON ON ON ON ON SENTE 205891 205638 0 0 COM12 CLOSED OFF OFF OFF OFF OFF 0 0 0 COM13 CLOSED OFF OFF OFF OFF OFF E o o 0 0 0 COM14 CLOSED OFF OFF OFF OFF OFF 0 0 0 0 0 0 COMIS CLOSED OFF OFF OFF OFF OFF 0 o 0 0 0 COM16 CLOSED OFF OFF OFF OFF OFF 0 0 0 COM17 CLOSED OFF OFF OFF OFF OFF 0 0 0 comis CLOSED OFF OFF OFF OFF OFF jo 0 0 0 gt Ready Polling timer is ON NUM 7 Normally there should be no data errors recorded or they should be very small To find out what the actual errors are scroll to the right You will see three columns Overrun Errors Framing Errors and Parity Errors If the errors are e Overrun
21. t Terminal WCom2 EESE l Comtrol Pl Utilities gt Port Monitor PMon2 Documents gt L Acrobat com THERE y MA cca BH Programs FL Settinas 2 3 Select File gt Open Port the appropriate port or ports x from the Open Ports drop list and Ok Select Ports Note If you left Port Monitor open from the previous subsection you should show that the port is open 4 Install the loopback plug DB9 Loopback Plugs on Page 11 onto the port or ports that Cancel Settings you want to test C Select Range 5 Select Port gt Send and Receive Test Data For example 3 15 21 45 51 56 74 RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 21 Troubleshooting You should see the alphabet scrolling across the port If so then the port installed Doc onde Bl KR SM oem operational Note If you left Port Monitor hon AA BCDEFGHIJKLMNOPQRSTUYWXYZ data sent and n received and BC show the BCD average data BCDE throughput on BCDEF the port 6 Select Port gt Send and Receive Test Data to stop pea a Nom the scrolling data 7 Close Test Terminal If this test successfully completed then the port is operational as expected Note Do NOT forget to restart the communications application 22 Troubleshooting RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting Troubleshooting Linux Systems Icom 1 Fi
22. trol signals This application can be used to troubleshoot communications on a port by port basis The Send and Receive Test Data sends data out the transmit line to the loopback plug which has the transmit and receive pins connected thus sending the data back through the Rx line to Test Terminal which then displays the received data in the terminal window for that port This test is only testing the Tx and Rx signal lines and nothing else A failure in this test will essentially prevent the port from working in any manner The Loopback Test tests all of the modem control signals such as RTS DTR CTS DSR DCD and RI along with the Tx and Rx signals Note This test will fail and is expected to fail since RS 422 does not have the modem control signals that are present in RS 232 for which this test is designed The following procedure shows how to use Test Terminal to send and receive test data to the serial ports and run a loopback test If necessary install the Comtrol Utility package using Comtrol Utility on Page 16 1 Stop all applications that may be accessing the ports such as RRAS or any faxing or production software See the appropriate help systems or manuals for instructions on stopping these services or applications If another application is controlling the port then Test Terminal will be unable to open the port and an error message will be shown 2 From the Start menu select Programs gt Comtrol gt Utilities gt Tes
23. ty m AT amp F OK D x9 s 115200 ttyR0 Note If necessary see the manual pages for more information on mgetty You can also use minicom which shipped with most Linux distributions to test the serial ports A Comtrol document is available for using minicom RocketPort uPCI Plus 422 User Guide 2000370 Rev B Troubleshooting 23 Troubleshooting Technical Support Comtrol has a staff of support technicians available to help you You should review Before Calling Technical Support on Page 13 before calling Technical Support If you call for Technical Support please have the following information available Model number Serial number Interface type Operating system type release and service package and if Linux the kernel version Device driver version Computer make model speed and single or dual processor List other devices in the computer and their addresses Contact Method Corporate Headquarters Support http www comtrol com pub en Support Web site http www comtrol com Phone 763 494 4100 Downloads ftp ftp comtrol com html default htm Note See Locating the Latest Drivers and Documentation on Page 6 for additional links 24 Troubleshooting RocketPort uPCI Plus 422 User Guide 2000370 Rev B Index A attach interface 8 serial devices 9 B bootable diagnostic using 13 C cables null modem DTE to DTE 10 11 straight through DCE to DTE 10
24. us on the TESTING SERIAL 170 MODEM CONTROL AND IRQ screen The Modem Control tests correctly display N A because there are no modem control signals in RS 422 mode 14 Troubleshooting RocketPort uPCI Plus 422 User Guide 2000370 Rev B Stress Testing the RocketPort uPCI Plus 422 Exiting the Diagnostic If the Diagnostic Fails Troubleshooting 11 Choose from the following options e Press Q to quit the diagnostic without reviewing the Test Summary screen e Press R to return to the board test screen e Press any key or Enter to review the Test Summary screen which provides the ability to restart Y or quit N the diagnostic Select S and press Enter to access the STRESS TEST screen Make sure that you have a loopback plug installed on each port on each adapter The stress test uses a default configuration to simultaneously stream data to all ports of the RocketPort uPCI Plus 422 cards in a system until you stop the test The following options are available e To stop the test and review the results of the stress test enter S e To return to the board test screen press R To end the diagnostic you may need to select b to return to a screen that contains a q to quit Type reboot select Enter and remove the CD from the drive when prompted If the diagnostic fails try the following before contacting Technical Support 1 Turn off the power and reseat the RocketPort uPCI Plus 422 card into the slot 2 Try runnin
25. xD to TxD Note DTE and DCE modes are controlled with the DIP switch on the RocketPort uPCI Plus 422 see Card and Interface Installation on Page 7 for information DB9 Serial Cables and Loopback Plugs The following figures and table illustrate the signals present on DB9 connectors if you need to build your own null modem or straight through DB9 serial cables Quadcables and octacables use DB9 male connectors e DB9 Signals RS 422 on Page 10 e Straight Through Cables DCE on Page 10 e Null Modem Cables DTE on Page 10 e DB9 Loopback Plugs on Page 11 RocketPort uPCI Plus 422 User Guide 2000370 Rev B Connecting RS 422 Serial Devices 9 Connecting RS 422 Serial Devices DB9 Signals RS This subsection provides DB9 signal information Refer to the 422 manufacturer s installation documentation if you need help _ Male with the connector pinouts or cabling for the serial device Pin 1 Pin 5 RS 422 DB9 Male Connector Pins DCE Mode DTE Mode Pin 6 Pin 9 1 Not used Not used 2 RxD TxD 3 TxD RxD 4 6 Not used Not used 7 RxD TxD 8 TxD RxD 9 Chassis Ground Chassis Ground Note DTE and DCE mode are controlled with the DIP switch on the RocketPort uPCI Plus 422 See Card and Interface Installation on Page 7 for information The factory default is set to DTE Straight Through Use the following figure if you need to build an RS 422 straight through cable for Cabl
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