RocketPort EXPRESS SMPTE User Guide
Contents
1. CACH OFE MULTIPORT SERIAL CARDS Bed User Guide gt COMTROL Network Enabling Devices Trademark Notices Comtrol and RocketPort are trademarks of Comtrol Corporation Windows and Microsoft are registered trademarks of Microsoft Corporation Other product names mentioned herein may be trademarks and or registered trademarks of their respective owners Second Edition Rev B September 12 2011 Copyright 2007 2011 Comtrol Corporation All Rights Reserved Comtrol Corporation makes no representations or warranties with regard to the contents of this document or to the suitability of the Comtrol product for any particular purpose Specifications subject to change without notice Some software or features may not be available at the time of publication Contact your reseller for current product information Document Number 2000482 Rev B Table of Contents O verv EEA EE ENE ear AR Rl GE N EE AE EE EE IE 5 Before Installing the RocketPort EXPRESS SMPTE ccccsssssscsssssssscessscsssccssssssseccssssssessessesssescesses 5 Locating the Latest Drivers and Documentation cccssscssssssscccsssssscccesssscccccsssscccscesssscssccsseescescoses 5 Card and Interface Installation sssosssessesscosssossosssessecssosssossessseossosseessessssssosssessessssssso Testing Hie CAd sede Ads de adic ac bee de ee hae ok ee eg GEN danni 7 Attaching an Octacable Interface able sesse see ERGE ER2. Page 5 the latest version and burn the iso image to a CD ROM Note An iso file cannot be copied onto a CD but must be burned using an application that burns the image to the CD If you do not have an application available you can use a freeware application that is on the Comtrol Software and Documentation CD or download it at ftp ftp comtrol com iso IsoBurner You can use the diagnostic to e Confirm that the hardware is functioning e Determine resolutions to conflicts during installation e Perform a stress test on all RocketPort EXPRESS SMPTE ports in the system The diagnostic requires a loopback plug to test a port or ports A single loopback plug is shipped with the RocketPort EXPRESS SMPTE You can build additional loopback plugs or move the loopback plug to the port you want to test See Connecting Serial Devices on Page 11 if you want to build loopback plugs RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting 15 Running the Bootable Diagnostic Running the Bootable Diagnostic Testing a Port or Ports Stress Testing the RocketPort EXPRESS SMPTE Exiting the Diagnostic If the Diagnostic Fails If you cannot locate the Diagnostic CD you can burn a replacement with the iso file on the Comtrol Software and Documentation CD shipped with your adapter or download the latest version from the ftp site Page 5 Use the following procedure to run the diagnostics Note If the diagno
3. Select File gt Open or the Open Existing Session S button The Open Session dialog appears b Locate the session table you want to open and click the Open button Optionally if you want to continue monitoring for an existing session you need to activate the Polling Interval e Select Tools gt Settings to access the PMon2 Settings dialog e Change the Polling Interval field to a value other than zero 0 8 Leave Port Monitor open so that you can review events when using Test Terminal to test a port or ports Test Terminal WCom2 allows you to open a port send characters and commands to the port and toggle the control signals This application can be used to troubleshoot communications on a port by port basis The Send and Receive Test Data option sends data out the transmit line to the loopback plug which has the transmit and receive pins connected thus sending the data back through the Rx line to Test Terminal which then displays the received data in the terminal window for that port This test is only testing the Tx and Rx signal lines and nothing else A failure in this test will essentially prevent the port from working in any manner The Loopback Test option tests all of the modem control signals such as RTS DTR CTS DSR DCD and RI along with the Tx and Rx signals Note This test will fail and is expected to fail since RS 422 does not have the modem control signals that are present in RS 232 for which this test i
4. Youcan view additional statistics to Port Monitor by adding columns Click Tools and Add Columns i alnixl File Tools View Help OQ Add Ports i Remove Ports 64923300 Remove 4Slumns Reset Values Default Columns oooo0co000nd0 ooo0oc00000 OOOODOODOOD Settings TL Ne ER NA er RE Add a few columns fields to the table Polling timer is ON NUM Ui 5 Highlight or shift click to add multiple statistics and click Ok Add Remove Columns Please select the columns ParityErrors Status Flags TxPackets RaPackets TxTotalRaw J RsTotalR aw FramingErrorsR aw ParityE rors R aw TxCPSInst RxCPSInst TxCPS Minute RxCPSMinute N Note See the Port Monitor help system if you need an explanation of a column RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting 21 Using Test Terminal to Test a Port Using Test Terminal to Test a Port 6 Scroll to the right to view the new columns Untitled PMon2 File Tools View Help DSUS vw AR rts or F OFF OF OFF Polling timer isON NUM 7 Ifyou want to capture this session you can save a current session as a report To do this select one of the following save options e File gt Save As e File gt Save if the report already exists in an older format e Save Active Session B button Reports can be opened viewed and re used when needed To open and view a report a
5. Pin DCE Mode SMPTE DTE Mode Chassis Ground Chassis Ground RxD TxD TxD RxD Not used Not used RxD TxD TxD RxD Chassis Ground Chassis Ground Pin 1 Pin 9 Pin 6 Straight Through Cables DCE Null Modem Cables DTE DB9 Loopback Plugs Note DTE and DCE mode are controlled with the DIP switch on the RocketPort EXPRESS SMPTE See Installing the Card on Page 7 for information The factory default is set to DCE Verify that the DIP switches are ON down for DCE mode Use the following figure if you need to build an RS 422 straight through cable for DCE devices RocketPort DCE Mode Sony DB9 Connector Signal Pins Pins Signal TxD 3 gt TxD TxD 8 gt 8 TxD RxD 7 7 RxD RxD 2 M 2 RD Use the following figure if you need to build an RS 422 null modem cable for DTE devices RocketPort DTE Mode DTE Serial Device Signal Pins Signal TxD 7 RD TxD 2 RxD RxD 3 TxD RxD 8 lt amp _ _ TD Note RS 422 signals are not standardized and each serial manufacturer uses different pinouts Refer to the serial device documentation to determine the pinouts for the signals above RocketPort EXPRESS SMPTE models with DB9 connectors on the interface are shipped with a a single loopback plug RS 422 Back View Pin 5 Pin 1 Wire the following pins together to build addition
6. before calling Technical Support Before Calling Technical Support Review the following information before calling Technical Support because they will request that you perform many of the procedures or verifications before they will be able to help you diagnose a problem e Verify the cabling using Connecting Serial Devices on Page 11 Note Most customer problems reported to Comtrol Technical Support are eventually traced to cabling or network problems e If you have not done so run the diagnostics RocketPort EXPRESS SMPTE Diagnostics on Page 15 e Verify that you have installed the latest RocketPort EXPRESS SMPTE device driver see Locating the Latest Drivers and Documentation on Page 5 If necessary remove or update the existing driver using the procedures in the RocketPort EXPRESS SMPTE Device Driver Installation Guide for Windows or README file packaged with the FreeBSD Linux QNX or SCO OpenServer driver If none of the above work you can refer to one of these subsections e Troubleshooting Windows Systems on Page 17 e Troubleshooting Linux Systems on Page 24 RocketPort EXPRESS SMPTE Diagnostics This subsection describes how to run the bootable diagnostic CD to verify that the RocketPort EXPRESS SMPTE hardware is functioning properly The RocketPort EXPRESS SMPTE is shipped with a bootable CD that executes hardware diagnostics In the event that you cannot locate the CD you can download
7. devices in the computer and their addresses Comtrol Corporate Headquarters Support http www comtrol com pub en Support Device drivers ftp ftp comtrol com html rp express smpte drivers htm Diagnostic and Utilities ftp ftp comtrol com html rp express smpte diag htm Web site http www comtrol com Phone 763 494 4100 Downloads ftp ftp comtrol com html default htm RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting 25 Technical Support 26 Troubleshooting RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Index A attach interface 8 serial devices 11 B bootable diagnostic using 15 Cc cables null modem DTE to DTE 12 straight through DCE to DTE 12 card installation 7 troubleshooting 15 Comtrol contact information 25 connect serial devices 11 connector 68 pin VHDCI 13 D DB9 loopback plugs 12 signals 12 DCE to DTE cables 12 device drivers download 5 devices connect serial 11 diagnostics using 15 documentation download 5 download drivers 5 Downloads 25 drivers download 5 DTE to DTE cables 12 I installation before 5 card 7 download documents 5 interface box 9 octacable 8 quadcable 8 troubleshooting 15 RocketPort EXPRESS SMPTE User Guide 2000482 Rev B interface quad octacable installation 8 interface box DB9 connectors 11 installation 9 Rackmount installation 10 L lcom Linux test applic
8. use by another application e Test Terminal WCOM2 can be used to troubleshoot communications on a port by port basis Using Test Terminal to Test a Port on Page 22 Test Terminal requires a loopback plug You can build a loopback plug if you are missing the loopback plug shipped with the adapter DB9 Loopback Plugs on Page 12 Use the following n procedure to install the x Comtrol Utility package 1 Execute the Comtrol_Utility_Pack age_x xx msi file where x_xx is the Comtrol Utility version number 2 Click Next Welcome to Comtrol Utility Package Setup Wizard The Setup Wizard will install Comtrol Utility Package on your computer Click Next to continue or Cancel to exit the Setup Wizard RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting 17 Comtrol Utility 3 Click Next i Comtrol Utility Package Setup Select Installation Folder This is the folder where Comtrol Utility Package will be installed D Program Files Comtrol Utilities 4 Click Install j Comtrol Utility Package Setup Ready to Install Commo The Setup Wizard is ready to begin the Typical installation WwW 5 Click Finish Comtrol Utility Package Setup Completing the Comtrol Utility Package Setup Wizard Click the Finish button to exit the Setup Wizard 18 Troubleshooting RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Using PortMon to Test t
9. was designed to support speeds up to 921Kbps and supports RS 422 exclusively in either DCE or DTE mode The RocketPort EXPRESS SMPTE uses Comtrol Application Specific Integrated Circuit ASIC technology to replace most hardware functionality to minimize components including e The processor e A serial controller e Bus interface logic and other miscellaneous logic You can install up to four RocketPort EXPRESS SMPTE cards in one computer providing a maximum of 32 additional serial ports The RocketPort EXPRESS SMPTE is an 8 port card with a DB9F interface box Before Installing the RocketPort EXPRESS SMPTE If you are planning on installing the RocketPort EXPRESS SMPTE in a Windows system make sure that you have placed the device driver assembly to a location that is available to the host system before installing the card in the host You can use the Software and Documentation CD to locate the latest device drivers and documentation or the links in the following table You may want to record the model and serial number of the RocketPort EXPRESS SMPTE before installing the card in the event you need to call technical support Locating the Latest Drivers and Documentation This table contains links the software and installation documentation Optionally you can locate the latest device drivers software and installation documentation Software or Location Document Device drivers ftp ftp comtrol com html r
10. you need assistance changing or viewing the baud rate settings To change the baud rate use the following example which changes the baud rate to 19200 stty 19200 lt dev ttyRPO To view the current serial port settings for ttyRPO enter stty a lt dev ttyRP0O Note Settings changes via stty are only valid during current log in session For permanent setting changes use the etc inittab file Add the appropriate line or lines to the etc inittab file then restart Terminal Example T0 23 respawn sbin agetty L ttyRPO 57600 vt100 Modem Example T1 23 respawn t sbin mgetty m AT amp F OK D x9 s 115200 ttyRPO Note If necessary see the manual pages for more information on mgetty You can also use minicom which shipped with most Linux distributions to test the serial ports A Comtrol document is available for using minicom 24 Troubleshooting RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Technical Support Technical Support Comtrol has a staff of support technicians available to help you You should review Before Calling Technical Support on Page 15 before calling Technical Support If you call for Technical Support please have the following information available Model number Serial number Interface type Operating system type release and service package and if Linux the kernel version Device driver version Computer make model speed and single or dual processor List other
11. 638 0 0 CLOSED OFF OFF OFF OFF OFF Em 0 0 0 CLOSED OFF OFF OFF OFF Eg 0 0 0 0 CLOSED O OFF OFF or mo o 0 0 CLOSED O OFF OFF OFF Emo 0 0 0 CLOSED OFF OFF OFF OFF go 0 0 0 CLOSED OFF OFF OFF OFF gl 0 0 0 CLOSED O OFF OFF lor EE o 0 0 Polling timer is ON NUM Normally there should be no data errors recorded or they should be very small To find out what the actual errors are scroll to the right You will see three columns Overrun Errors Framing Errors and Parity Errors If the errors are Overrun Errors represent receive buffer overflow errors If this is the case you will have to configure either software or hardware handshaking to control the flow of data The most common errors are Overrun errors Framing Errors indicate that there is an synchronization error between the beginning of a data frame and the end of the data frame A frame usually consists of a start bit 8 data bits and a stop bit or two The framing error occurs if the stop bit is not detected or it occurs in the wrong time frame Most causes for framing errors are electrical noise on the data lines or differences in the data clocks of the RocketPort EXPRESS SMPTE and the connected device Parity Errors occur when parity is used and the parity bit is not what is expected This can also be caused by noise on the data lines 20 Troubleshooting RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Using PortMon to Test the Driver Installation 4
12. EG EES RONNIE e gee GER de seges GE Ee Ee 8 Atiaching an Interlace BOs sessies SU eURe RO eek UM Me Tie Ge ee Gee ee De 9 Installing a Rackmount Interface BOX ies SEEK EER SEER Ee be EE Ee Ke Ee ee RD eg bee GE DEERE 10 Connecting Serial Devices eke siene ees ne ee Ge Ki EK Ee sies ad ee eke ed eend ees ese L L DTE Versus DOE issie pre dese RS Ge Ee AE DE Ese N Ge Gee GE NR Ee Ge be EG ge ph dee bk ed ee bee ee ke sk be ER 11 DB9 Serial Cables and Loopback Plugs kerse EER KS EER Re GER SNR GER Ke ee GE REK Re GER Ke EER Ge Ke nd Ke RE 11 BES PU ee OE RA OE N OR EE 12 traphElkrourk Cables DOE RENEE RS Re EK GE GR DE ee GE Ge Ge RR EE DE Ne RES Ge ER ER 12 Nul Modem Cables DTE ccc AE N Ee EN EG GENRE ERK De De EE BEN be Ge EE GR Re EE N N ee GEN 12 DEO Loopbatk POTE RE N 12 Building Interfaces EE AE A AA E A EE EE EO EE D 68 Pint VHDCI Cia CU 8 ie sesse ses E Ee SE Ek vo be Ee Ge ve Gee GR GR Ge Ee ie Ge DERE Ee 13 Troubleshooting ss NEKKE Ed dese de eie gere Ee EE Ge ee ennai LD Before Calling Technical SaAPPOPE iis Ke KN o KG oe Au ee AG n ek EA oo Aus be KG ed 15 RocketPort EXPRESS SMPTE Diagnose sees sesse kEE ee e N kEeD eek GEE bee nee eie ee Bee ee bu ee ke ei 15 Running the Bootable Dri EE es oe eo ie ed Ge ie Gee ES GE ER ase ED ES ee Ee 16 Testno a Er Pori eN ee Ie ee Se GE Ge ee AD EE EE 16 Stress Testing the RocketPort EXPRESS SMPTE ees ese sesse ees es ss se ee ee se se ees ee ee ee de ee ee ede ee ee ee 16 O
13. P Na slee By ee ELE N ee E A ed ee Ed S 16 ele Bi ae ED dd OO Ee Ee ee ee rt mt Tete 16 Troubleshooting Windows SYSLEMS sesse ees GE EG GE EG AG GE RE EG GER AR GER Re Ge ee 17 bies dd El SA EE Ee EO ee 17 Using Portion to Test the Driver Installation EE ER EKKE SE ERK GE SE RR GE ER EG SE EN Re bes Ek Ke ke ie 19 Using Test Terminal to Test a POr ea Geers EER GEE GEE AR GER GE EER GERS GE ER AGE SE ERG GEE GE RARR SEEN KERE DE RR EG De Ge 22 Troubleshooting Linux Sabie sus Kees Sue ES des eN eN Rd use ee Du ee EK Go De 24 TOR BOY PE uae has as bts a EE aloe E E be cence aks ash tb acs sab gd Dl E E GE 24 UR GE de IE N 24 t hansing serial Port eties CSG ES vies Pe EES N Ee EE uate iis OS N EE GR EE ee Ges pees DR ER ER Pie 24 Setting Up Terminals and Modems mgetty getty eise es se AR ee RA ee ee ee ee ee ee ee 24 Testine ed RGN Ge Ge E oe Ge NE GE EG Ge ee Ge 24 Tochuical Suppor i EA pr heer pp har rer N er rmerr 25 WHR OX oi vesseccesccieecdecececeascbsedcnccdccsescesecsvecescdecdesecesocsscseccssotosscesedecosecedcccesesebesedelccssccsecesscassccdecessevseD T RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Table of Contents iii Table of Contents iv Table of Contents RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Product Overview Overview The RocketPort EXPRESS SMPTE is a high speed in server serial expansion card for use in a PCI Express PCIe compatible slot in a host system The RocketPort EXPRESS SMPTE
14. al plugs or replace a missing loopback plug Pin 9 Pin 6 e Pins 2 to 8 SMPTE Loopback e Pins 3 to 7 12 Connecting Serial Devices RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Building Interfaces 68 Pin VHDCI Connector Use the following table if you need to build a cable for a proprietary serial device M2 X 0 4g THREADED INSERT 2 PLACESI T 533 6 28 Pins DCE DTE Pins DCE DTE 1 TXD 1 RXD 1 19 TXD 5 RXD 5 2 TXD 1 RXD 1 20 TXD 5 RXD 5 3 RXD 1 TXD 1 21 RXD 5 TXD 5 4 RXD 1 TXD 1 22 RXD 5 TXD 5 5 TXD 2 RXD 2 23 TXD 6 RXD 6 6 TXD 2 RXD 2 24 TXD 6 RXD 6 7 RXD 2 TXD 2 25 RXD 6 TXD 6 8 RXD 2 TXD 2 26 RXD 6 TXD 6 9 TXD 3 RXD 3 27 TXD 7 RXD 7 10 TXD 3 RXD 3 28 TXD 7 RXD 7 11 RXD 3 TXD 3 29 RXD 7 TXD 7 12 RXD 3 TXD 3 30 RXD 7 TXD 7 13 TXD 4 RXD 4 31 TXD 8 RXD 8 14 TXD 4 RXD 4 32 TXD 8 RXD 8 15 RXD 4 TXD 4 33 RXD 8 TXD 8 16 RXD 4 TXD 4 34 RXD 8 TXD 8 17 N C N C 35 50 N C N C 18 GND GND 51 GND GND 52 68 N C N C RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Building Interfaces 13 68 Pin VHDCI Connector 14 Building Interfaces RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting If you are experiencing problems with the RocketPort EXPRESS SMPTE review the troubleshooting procedures for your system
15. ation 24 LEDs Rackmount interface box 10 Linux minicom test serial ports 24 loopback plugs DB9 12 definition 11 low profile bracket 7 Oo octacable 68 pin VHDCI connector 13 DB9 connectors 11 installation 8 P phone number Comtrol 25 Port Monitor 17 ports testing Linux 24 Windows systems 17 product overview 5 Q quadcable 68 pin VHDCI connector 13 DB9 connectors 11 installation 8 R Rackmount interface box installation 10 RS 422 DCE DB9 straight through cables 12 RS 422 DTE DB9 null modem cables 12 Index 27 Index S Test Terminal 17 Send and Receive Test Data 22 testing ports serial devices Linux 24 connect 11 Windows systems 17 signals troubleshooting 15 DB9 12 W T web site 25 Technical Support 25 28 Index RocketPort EXPRESS SMPTE User Guide 2000482 Rev B
16. ct q Type reboot select Enter and remove the CD from the drive when prompted The stress test requires a loopback plug for each port on each card Select S and press Enter to run the stress test on all RocketPort EXPRESS SMPTE cards installed in the system Make sure that you have a loopback port installed and each port on each adapter The stress test uses a default configuration to simultaneously stream data to all ports of the RocketPort EXPRESS SMPTE cards in a system until you stop the test To stop the test and review the results of the stress test enter S To end the diagnostic you may need to select b to return to a screen that contains a q to quit Type reboot select Enter and remove the CD from the drive when prompted If the diagnostics fails try one of the following before contacting Technical Support 1 o off the power and reseat the RocketPort EXPRESS SMPTE card into the slot 2 Try running the diagnostics again If they fail again you may have a bad port contact Technical Support on Page 25 16 Troubleshooting RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting Windows Systems Troubleshooting Windows Systems Comtrol Utility If you are using a RocketPort EXPRESS SMPTE driver on a Windows system and the diagnostic verified that the card is functional you can check the following 1 Verify that the RocketPort EXPRESS SMPTE has installed by checking the Device Manage
17. e Data Communication Equipment DCE devices RocketPort EXPRESS SMPTE ports are set to DCE by default The RocketPort EXPRESS SMPTE conforms to the ANSI SMPTE 207M 1997 Television Digital Control Interface Electrical and Mechanical Characteristics standard The Society of Motion Picture and Television Engineers SMPTE 207M protocol permits the control of video and audio tape decks for editing purposes and can be used to connect controlled device such as video routers and servers DTE and DCE are controlled with the DIP switch on the RocketPort EXPRESS SMPTE See Card and Interface Installation on Page 7 for information DB9 Serial Cables and Loopback Plugs The following figures and table illustrate the signals present on DB9 connectors if you need to build your own null modem or straight through DB9 serial cables The RocketPort EXPRESS SMPTE provides female DB9 SMPTE port connections that comply with the SMPTE 207M standard so that you can easily connect Sony DB9 type devices e DB9 Signals on Page 12 e Straight Through Cables DCE on Page 12 e Null Modem Cables DTE on Page 12 e DB9 Loopback Plugs on Page 12 RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Connecting Serial Devices 11 DB9 Signals DB9 Signals the serial device Refer to the manufacturer s installation documentation if you need help with the connector pinouts or cabling for iS in SMPTE 207M DB9 Female Connector
18. he Driver Installation 6 Go to Using PortMon to Test the Driver Installation on Page 19 Using PortMon to You can use PortMon to check whether the RocketPort EXPRESS SMPTE can Test the Driver communicate through the device driver for Windows If necessary use Comtrol Installation Utility on Page 17 to install PortMon 1 From the Start menu select Programs gt Comtrol gt Utilities gt Port Monitor PortMon2 slalxd File Tools View Help Oss KO Add one or more port to the list Polling timer isON NUM 7 2 Click Add Ports using the icon or Tools gt Add Ports click Driver ROCKETPORT and click Ok x C Ports For example 3 15 21 45 51 56 74 Driver J ROCKETPORT INFINITY J RPSHSI NSLINK V ROCKETPORT J VSLINK 3 Ifthe RocketPort EXPRESS SMPTE is communicating with the device driver for Windows Port Monitor should display CLOSED status If a port is open for RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting 19 Using PortMon to Test the Driver Installation an application it displays as OPEN and displays Actual Throughput TxTotal and RxTotal statistics iE alo File Tools View Help DEd vw AR COM11 COM12 COM13 COMI14 COMIS COM16 COM17 COMI18 Ready Port Name Status crs osr cp rts ptr Actual Throughput TxTotal RxTotal Total Errors OverrunErrot OPEN ON ON ON ON ON NNNNNNTETTTINNNNNEE 205991 205
19. he expansion slot retaining screw or clamp Note You may want replace the system cover after the driver is installed and running in the event that you need to change the DTE DCE switch setting RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Card and Interface Installation 7 Attaching an Octacable Interface Cable Gain Do not connect an interface to the card when the host system is powered on this can cause the card to fail Attach the appropriate interface octacable or interface box to the RocketPort EXPRESS SMPTE e Attaching an Octacable Interface Cable on Page 8 e Attaching an Interface Box on Page 9 e Installing a Rackmount Interface Box on Page 10 Attaching an Octacable Interface Cable Use this procedure to complete the octacable installation 1 2 Caution Make sure that the host system is powered off before connecting the cable Attach the 68 pin end of the octacable to the card Make sure that the connectors are properly aligned and forcefully push the connector of CS the Octacable with a rocking motion into the an card connector Make sure that the connector A ZX is seated tightly before tightening the Gh RK a retaining screws on the connector i Meg lt Tighten the retaining screws ina wee Act a Power on the host system Click Cancel if a Found New Hardware message appears on a Windows operating system Execute the device driver assembly to start the driver ins
20. indows operating system Execute the device driver assembly to start the driver installation For other operating system device drivers see Locating the Latest Drivers and Documentation on Page 5 After installing the driver you should verify that the ports are functioning properly and then connect your serial devices You can use the Troubleshooting section on Page 15 for port testing procedures Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Card and Interface Installation 9 Installing a Rackmount Interface Box Installing a Rackmount Interface Box Rackmount interface boxes are sturdy enough to allow you to stack several units on a shelf or you can mount it directly into a rack Do not connect the cable to the RocketPort EXPRESS SMPTE card or interface box when the computer is powered on The interface is not hot swappable Connecting the cable to the RocketPort EXPRESS SMPTE card or interface box while the computer is powered on may damage the electronics on the card or interface box Caution 1 Make sure that the host system is powered off before connecting the cable Place the Rackmount interface box on a stable surface or attach the brackets to the interface box using the screws supplied with the unit and attach the bracket into your rack 3 Attach the cable shipped with the card between the
21. interface box and the card Make sure that the connectors are properly aligned Do NOT use force when connecting the cables to the host auton adapter card 4 Power on the host system 5 Click Cancel if a Found New Hardware message appears on a Windows operating system Execute the device driver assembly to start the driver installation For other operating system device drivers see Locating the Latest Drivers and Documentation on Page 5 6 After installing the driver you should verify that the ports are functioning properly and then connect your serial devices You can use the Troubleshooting section on Page 15 for port testing procedures Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices 10 Card and Interface Installation RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Connecting Serial Devices This section provides information about the RocketPort EXPRESS SMPTE connectors in the event that you need to build cables or loopback plugs A loopback plug is a serial port plug with pins wired together that you can use with application for example the diagnostic Test Terminal or minicom to test serial ports See Before Calling Technical Support on Page 15 for information about using the test application shipped with the RocketPort EXPRESS SMPTE DTE Versus DCE Most devices except modems are Data Terminal Equipment DTE devices Modems ar
22. p express smpte drivers htm Diagnostic and Utilities User Guides ftp ftp comtrol com html rp express smpte docs htm ftp ftp comtrol com htmV rp express smpte diag htm RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Overview 5 Locating the Latest Drivers and Documentation 6 Overview RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Card and Interface Installation This section discusses the following Installing the Card Installing the Card Attaching an Octacable Interface Cable on Page 8 Attaching an Interface Box on Page 9 Installing a Rackmount Interface Box on Page 10 Use the following procedure to install a RocketPort EXPRESS SMPTE card 1 2 a OU PH a Turn off the host computer If necessary set the DCE DTE DIP switch for your environment DIP Switch e DCE mode verify that the DIP switches are set to ON for DCE mode on the appropriate ports e DTE mode set the switches to OFF as needed for any ports that require DTE mode Factory Default Setting DCE OFF DCE ON DTE OFF Remove the system cover from your computer Select a PCI Express PCIe compatible slot Remove the slot cover or release the clamp If necessary replace the low profile mounting bracket with the standard mounting bracket shipped with the RocketPort EXPRESS SMPTE Insert the card into the slot and seat it securely Reinstall t
23. r to verify that the RocketPort EXPRESS SMPTE card displays 2 Verify that you are addressing the port correctly In many applications device names above COM9 require the prefix in order to be recognized For example to reference COM20 use COM20 as the file or port name 3 After driver installation ifa port does not open go to Ports COM amp LPT right click on the yellow exclamation mark on the port and click Update Driver Use the same procedure used when installing the ports that are detected with plug and play systems 4 Enable the Verbose Event Log feature on the Options tab of the RocketPort EXPRESS SMPTE driver and then reboot the server 5 Install and use one of the tools in the Comtrol Utility package Use the following subsection Comtrol Utility below for installation and adapter testing procedures The Comtrol Utility is available on the Software and Documentation CD or you can download Page 5 the latest version The file is a self extracting zip file that automatically starts the installation procedure It is not necessary to reboot the PC after installation The Comtrol Utility package includes the following applications that you can access from the Comtrol Program group e Port Monitor PortMon2 checks for errors modem control and status signals In addition it provides you with raw byte input output counts and confirm that the device driver is functioning It can determine if the ports are in
24. s designed The following procedure shows how to use Test Terminal to send and receive test data to the serial ports and run a loopback test If necessary install the Comtrol Utility package using Comtrol Utility on Page 17 1 Stop all applications that may be accessing the ports such as RRAS or any faxing or production software See the appropriate help systems or manuals for instructions on stopping these services or applications If another application is controlling the port then Test Terminal will be unable to open the port and an error message will be shown 22 Troubleshooting RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Using Test Terminal to Test a Port 2 From the Start menu select Programs gt Comtrol gt Utilities gt Test Terminal WCom2 Nc Accessories MEEN ER Programs fe Documents m Settinas 3 Select File gt Open Port the appropriate port or ports xl from the Open Ports drop list and Ok Select Ports Note If you left Port Monitor open from the previous subsection you should show that the port is open 4 Install the loopback plug DB9 Loopback Plugs on Page 11 onto the port or ports that you want to test Select Range Cancel Settings 5 Select Port gt Send and Receive Test Data For example 3 15 21 45 51 56 74 You should see the alphabet scrolling n port If N 3 then the port installe o properly and is Bi aa dh Mi OD opera
25. stic goes into sleep mode while unattended press the Num Lock key to activate the screen Use Ctrl Alt Delete to kill the diagnostic process at any time 1 Insert the bootable CD that contains the diagnostic and restart your machine Note If the Diagnostic CD does not boot the PC you may need to change your BIOS settings so that the PC can boot from a CD drive The diagnostic starts automatically and takes a few minutes before the first screen appears Note If the diagnostics did not detect the RocketPort EXPRESS SMPTE the adapter has a hardware failure contact Technical support Page 25 2 Press Enter at the Copyright screen to begin the diagnostic 3 Select from the following options and use the appropriate steps e Testing a Port or Ports e Stress Testing the RocketPort EXPRESS SMPTE 4 Enter 1 to 4 and then press Enter to test a port or ports on a specific RocketPort EXPRESS SMPTE or multiple adapters 5 Press Enter to test all ports on the RocketPort EXPRESS SMPTE or enter the port number of a port that you want to test and then Enter 6 Place the loopback plug on the appropriate port and press Enter If you are testing all of the ports and have only one loopback plug you must move it from port to port during the test Note Use Shift Page Up Down to review the diagnostic report To end the diagnostic you may need to select b to return to a screen that contains a q to quit A summary is displayed if you sele
26. tallation For other operating system device drivers see Locating the Latest Drivers and Documentation on Page 5 After installing the driver you should verify that the ports are functioning properly and then connect your serial devices You can use the Troubleshooting section on Page 15 for port testing procedures Refer to Connecting Serial Devices on Page 11 for information about connecting serial devices 8 Card and Interface Installation RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Attaching an Interface Box Attaching an Interface Box Caution Caution Use this procedure to complete the installation with an interface box Do not connect the cable to the RocketPort EXPRESS SMPTE card or interface box when the computer is powered on The interface is not hot swappable Connecting the cable to the RocketPort EXPRESS SMPTE card or interface box while the computer is powered on may damage the electronics on the card or interface box Make sure that the host system is powered off before connecting the cable Attach the LFH60 end of the interface cable to the RocketPort EXPRESS SMPTE card and the DB37 end to the connector the interface box Make sure that the connectors are properly aligned Do NOT use force when connecting the N cables to the host adapter card lt gt Tighten the retaining screws Power on the host system Click Cancel if a Found New Hardware message appears on a W
27. tional Note If you left Port Monitor running it should show data sent and received and show the average data throughput on the port 6 Select Port gt Send and Receive Test Data to stop the scrolling data anonrro Ready 7 Close Test Terminal If this test successfully completed then the port is operational as expected Note Do NOT forget to restart the communications application RocketPort EXPRESS SMPTE User Guide 2000482 Rev B Troubleshooting 23 Troubleshooting Linux Systems Troubleshooting Linux Systems Icom 1 File Transfer Changing Serial Port Settings stty Setting Up Terminals and Modems mgetty getty Testing with minicom You can use the following subsections to test the serial ports Comtrol has available lcomi 1 which is a multiport serial I O test program You can use Icom in test mode to send test data to any serial port Icom is available on the Software and Documentation CD or you can download the latest version Note For assistance using lcom use the manual page lcom 1 that accompanies the program You can transfer a file using the following information The default settings are 9600 8 n 1 and no parity To send a file you can redirect output to a device for example cat etc inittab gt dev ttyRPO Sends the contents of the etc inittab file to the ttyRPO device at 9600 baud 8 n 1 and no parity Use the following information if
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