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Web Client User Guide - OneConnect Services Inc.

1. Type the SIP address in the Invite other field and click Add The name appears in the Participants list Click Create You will be placed into the chat room and each user in the Invite Participants list will receive a chat invitation Multimedia Web Client User Guide Standard Nortel Confidential 114 Using the IM chat room NN10040 113 Standard Nortel Confidential 115 Advanced set up Topics in this section e Configuring your preferences on page 116 e Using the audio wizard to configure audio volume on page 148 Multimedia Web Client User Guide Standard Nortel Confidential 116 Advanced set up Configuring your preferences The Tools gt Preferences menu allows you to configure the following settings e user profile e connection speed e active network proxy server e audio e video e voice mail e file exchange e presence e instant messaging e display e miscellaneous Note You may not be able to change some settings because they are dependent on your service package pre configured by your service provider For example users who don t subscribe to voice mail service cannot edit the voice mail settings NN10040 113 Standard Nortel Confidential Advanced set up 117 Setting up your user profile To set up your user profile 1 Select Tools gt Preferences and the User list item to display a window for you to identify yoursel
2. 0000 ee 33 Sending an instant message during a call n nananana 35 Replying to an instant message 00 cece eee eee tees 35 Sending IM DIOROCABIE grrsisrri tduti EnA TE ROA 36 Sending an IM broadcast esre csrioioeerdariitsri CRE ed LEE EER Le eE SS 36 PSII WE Sedona a emer eed deena dee erodes a demeanor SE 39 Message Waiting Indicator MWI 0 0 0 eee 39 Accessing your voice mailbox 0c eee teens 39 Using voice mail La Ce 76 a ne a eo fea eer fr on re ea 40 NN10040 113 Standard Nortel Confidential v Chapter 3 a e e A E E A dea E E E E E E weehees 43 Understanding presento sr ssrssrssisissrsridktistk TEARS We RE PAE we LAH Go 43 Automatic presente cccc cece cree i renee tebe tees Eee ete e Eee oo eT RES He 44 Managing your presence sresiseersreruri istr t he ee i BT AS 44 Changing presence state from the main menu aaraa 45 Changing presence state from the presence shortcut menu 47 Creating custom presence state notes 0 0 0 cee ees 47 Routing your calls based on your presence state 000 0000 eee 49 Banning users from watching your presence state 0 0 20055 50 Chapter 4 Managing your contacts and callS 000 c cece ee eee eee 51 Managing your call logs ccobnwcc ands ate ech pirncededes arabe deanchanens 51 Checking your INDEX rrsrsir errira meki ei dane tbe et dade ced eon ed oed 51 Returning a missed Cal
3. 1 Select Tools gt Preferences and the Voice Mail list item 2 Enter the Voicemail Phone Number of your voice mail system without punctuation Remember to enter any extra digits required by your organization s phone network Enter the Mailbox ID and the pound symbol if required 4 Enter your Password and the pound symbol if required Tip After auto dialing your voice mail system number by default the Multimedia Web Client waits three seconds before dialing your mailbox ID then waits another two seconds before dialing your password If you need to increase the delay to match the timing of your voice mail systems prompts add one or more commas before the mailbox ID and or password value Each comma represents an additional one second delay 5 Enter the numeric function commands your voice mail uses to perform standard functions such as playing and deleting messages and sending replies The Multimedia Web Client uses this information to support at a select voice mail functions NN10040 113 Standard Nortel Confidential Advanced set up 135 6 Optionally define up to two custom voice mail functions and the keystrokes that activate them 7 Click OK to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 136 Advanced set up Setting up file exchange settings The file exchange settings are not available in the Multimedia
4. Note The ability to see another user s presence information is dependent upon your service package If your service package does not support presence then you cannot mark any address book entries as Friends Consequently you will not see any presence information when using the Friends Online button NN10040 113 Standard Nortel Confidential Getting started 9 Personal address book Your personal address book is a key tool for managing addresses You can save your addresses for quick call access as well as organize address book entries into groups The Multimedia Web Client provides read only access to your personal address book Your personal address book is synchronized across all your network access devices For example if you make a change in your personal address book using the Personal Agent the change automatically appears on your other network access devices like your Multimedia Web Client your Multimedia PC Client and or your 12002 or i2004 Internet Telephone Multimedia Web Client User Guide Standard wNortel Confidential 10 Getting started Presence Presence is how you let others users know your status in the network Use Login gt Change My Status to change your presence state This lets other users know whether you are online or unavailable You can also set the system to automatically alert others whether you are away from your PC or on the telephone Note The ability to configur
5. 00ee eee eee 138 Appendix B Hardware NOIES oo2 ccs sce eeeeteeewenec Sew oiin kannar intona 139 Compatible video cameras 00 0c ccc tenes 139 Compatibility with the client application 0 00 ee 140 i eee ee Tee Te Tee TT ee ee eee ee eee ee eee 141 NN10040 113 Standard Nortel Confidential vii Welcome The Multimedia Web Client Online Help provides you with the instructions necessary to get up and running with this product This help also describes the capabilities of the Multimedia Web Client a feature rich user interface Topics include e Getting started on page 1 e Multimedia communication on page 23 e Presence on page 55 e Managing your contacts and calls on page 65 e Sharing on page 93 e Using the IM chat room on page 101 e Advanced set up on page 115 e Troubleshooting on page 151 e Button references on page 175 e Hardware notes on page 181 Multimedia Web Client User Guide Standard Nortel Confidential viii Welcome Audience This help is intended for users of the Multimedia Web Client services and features We recommend that you keep your access client open when you follow the steps described in the Multimedia Web Client documentation Screen captures in the Multimedia Web Client documentation show Internet Explorer as the default browser However if you are using another browser for exampl
6. If another application is using your sound card the Multimedia Web Client may not be able to access it e Check to make sure your volume settings are correct Note Due to sound card conflicts you cannot run the Multimedia Web Client and the Multimedia PC Client at the same time NN10040 113 Standard Nortel Confidential Troubleshooting 159 Distorted voice Your sound card drivers may not be completely compatible with the Multimedia Web Client This can be typical of older laptop computers and can usually be fixed by installing a different version of the sound card drivers Check your computer manufacturer s website for details on obtaining sound card drivers for your computer The following table lists the recommended driver versions for the NeoMagic card for the various Microsoft operating systems Operating System Recommended driver versions Windows 98 NMAUDIOD DRV 4 05 4204 00300 NMAUDIOV VXD 4 05 4204 0030Q XNT32 DLL 4 03 00 2041 z Windows NT MXNT SYS 4 03 00 2041 Windows 2000 NM5A2WDM SYS 5 00 2144 1 WDMAUD DRV 5 00 2184 1 Windows XP IM6WDM SYS 5 1 2461 0 WDMAUD DRV 5 1 2481 0 For laptops it is recommended that you perform the driver upgrade while the computer is undocked as it is usually the laptop s internal sound card that encounters problems and not the docking station s sound card if the dock
7. Multimedia Web Client User Guide Standard wNortel Confidential 118 Advanced set up 8 Check Don t show me this message again to prevent this warning box from appearing when you log in to the Multimedia Web Client 9 Click OK NN10040 113 Standard Nortel Confidential Advanced set up 119 Setting your connection speed To set your connection speed 1 Select Tools gt Preferences and the Connection list item to display the connection speed window 2 Select the Connection Speed of your computer s connection to the network low speed 28 8K up to 56K Dialup or 64K ISDN medium speed Cable DSL ADSL 128 ISDN high speed 10Mbps or higher LAN The Multimedia Web Client selects the appropriate voice and video settings based on this connection speed If you enter a connection speed higher than your actual connection the application may overload your PC with incoming voice packets Check with your system administrator if you are not sure what type of connection you have 3 Click OK to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 120 Advanced set up Defining network settings Network preferences allow you to customize your active proxy and to select whether or not to automatically connect to the active proxy when the Multimedia Web Client launches NN10040 113 Standard Nortel Confidential Advanced se
8. Nortel Confidential Managing your contacts and calls 91 Adding a Friend to the Friends Online display The Multimedia Web Client provides read only access to your personal address book You must use the Personal Agent to mark a personal address book entry as a Friend To mark a personal address book entry as a Friend 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and displays your Personal Agent Quick Start page In the new window click the Directory button to access your personal address book The Personal Agent displays your personal address book Click the Nickname for the address book entry The Personal Agent displays the selected address book entry Click Edit The Personal Agent displays the address book entry edit page Select the Friend check box Click Save to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 92 Managing your contacts and calls Removing a Friend The Multimedia Web Client provides read only access to your personal address book You must use the Personal Agent to remove a personal address book entry as a Friend To remove a Friend 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and disp
9. Press OK to close the Video Configuration window and press OK again to close Preferences NN10040 113 Standard Nortel Confidential Troubleshooting 173 Camera switches to receive only The Multimedia Web Client will switch to receive only video if it starts up and cannot locate a previously found camera To transmit video again go to Tools gt Preferences gt Video disable video then select your video configuration again Multimedia Web Client User Guide Standard Nortel Confidential 174 Troubleshooting Blue screen error This is caused either by multiple cameras video capture devices corrupting each other s installations or by buggy device drivers Try to uninstall unneeded video devices and go to the vendor s web site and ensure that you are running the latest drivers for the video device If you are unsure of how to troubleshoot device installation conflicts seek knowledgeable assistance NN10040 113 Standard wNortel Confidential 175 Button references This section describes the following buttons on the Multimedia Web Client e Conversation window Incoming call buttons on page 176 e Conversation window Call control buttons on page 177 e Conversation window Voice mail control buttons on page 178 e Conversation window Sharing buttons on page 179 e Conversation window Instant Message buttons on page 180 Multimedia Web Client
10. List View To display your personal address book in list view 1 Click the Directory button on the Multimedia Web Client main toolbar or select View gt Directory from the main menu The main GUI window expands to show the Directory display panel 2 Select the List View tab in the Directory display panel to view your personal address book entries in a list view Tip Sort the entries in your personal address book by any of the displayed columns by clicking the column name To sort in reverse click on the column name again NN10040 113 Standard Nortel Confidential Managing your contacts and calls 75 Viewing your personal address book Card View To display your personal address book in card view 1 Click the Directory button on the Multimedia Web Client main toolbar or select View gt Directory from the main menu The main GUI window expands to show the Directory display panel 2 Select the Card View tab in the Directory display panel to view your personal address book entries in a card view Multimedia Web Client User Guide Standard Nortel Confidential 76 Managing your contacts and calls Personal address book entry commands From a selected Directory entry the Multimedia Web Client allows you to access many commands To see what commands are available for a selected personal address book entry 1 Select the Directory entry 2 Right click on the Directory entry to display a shortcut menu
11. To send an instant message during an active conversation 1 Select Instant Message on the Conversation window for the call you are on The Conversation window expands to include the instant messaging control panel 2 Type your message in the instant message control panel If desired you may format the text by using the font button 3 Press lt Enter gt on your keyboard or click the SEND button in the instant messaging control panel Multimedia Web Client User Guide Standard Nortel Confidential 48 Multimedia communication Replying to an instant message When you receive an instant message it appears in an IM conversation window from the sender To reply to the instant message 1 Type your message in the instant message control panel If desired you may format the text by using the font button 2 Press lt Enter gt on your keyboard or click the SEND button in the instant messaging control panel Your message appears in an IM Conversation window of the person who sent the instant message NN10040 113 Standard Nortel Confidential Multimedia communication 49 Sending IM broadcasts Sending an IM broadcast enables you to send an instant message to multiple users simultaneously Multimedia Web Client User Guide Standard Nortel Confidential 50 Multimedia communication Sending an IM broadcast To send an IM broadcast 1 Select Tools gt Send Instant Message or the Instant Message butto
12. User Guide Standard Nortel Confidential 176 Button references Conversation window Incoming call buttons Icon Description Answers the incoming call without video Answers the incoming call with video Rejects the incoming call request The user can select whether or not to include a reason Displays an integrated Instant Message area inside the In Session window that allows you to compose and send an instant message to the other party Ignores the incoming call The calling party is unaware that the call has been ignored Displays the Redirect Call window that allows you to forward an incoming call to another destination ae woga NN10040 113 Standard Nortel Confidential Button references 177 Conversation window Call control buttons Icon Description Ends the call Holds retrieves an active held call Mutes un mutes the microphone Requests activation de activation of video for the call Not available Places the call on hold and brings up a new Make A Call window so you can initiate a new call Places the call on hold and brings up a new Make A Call window so you can initiate a new call Replaced by a Join button once the new call is established Transfers all held calls to the network audio conference server where an audio conference call is created Transfers the call to another party Park holds a cal
13. Web Client NN10040 113 Standard Nortel Confidential Advanced set up 137 Setting automatic presence preferences Presence preferences allow you to customize automatic presence indicator support The Multimedia Web Client can update your presence status to show when your PC is idle or when your telephone is occupied Note Access to the automatic presence settings is dependent on your service package If automatic presence is not enabled in your service package then you cannot alter these presence settings Multimedia Web Client User Guide Standard Nortel Confidential 138 Advanced set up Specifying automatic presence idle detection To set up your automatic presence idle detection 1 Select Tools gt Preferences and the Presence list item Select the Report when inactive check box Enter the number of minutes that must elapse before your presence status is reported as idle 4 Click OK to save your changes or Cancel to exit without saving Note Your automatic presence settings are automatically uploaded to the network and the Personal Agent is updated to match your presence settings NN10040 113 Standard Nortel Confidential Advanced set up 139 Specifying automatic presence phone usage detection To set up your automatic presence phone usage detection 1 Select Tools gt Preferences and the Presence list item 2 Select the Report when on the phone check box 3 Click OK to
14. box where you can choose whether or not the Multimedia Web Client automatically displays future received web pushes from the far end 2 Click OK to have the Multimedia Web Client automatically display future received web pushes from the remote party Tip It s recommended that you allow the Multimedia Web Client to automatically view received web pages especially if the remote party is using the Multimedia Web Client s co browsing feature This way you won t have to click the Open button for every web page you receive NN10040 113 Standard Nortel Confidential Sharing 99 Co browsing web pages During a web push if the Multimedia Web Client is able to communicate with a compatible running web browser application you have the option to set the Multimedia Web Client to automatically push any subsequent web pages you view to the remote computer Tip You must be on an active call with another user to be able to use the co browsing function Note To use Co browsing you must have a compatible browser application running Netscape version 7 0 or later or Internet Explorer version 6 0 or later are recommended To activate co browsing when pushing a web page 1 Select the Enable auto web push check box from the Confirm Web Push window The Multimedia Web Client automatically sends all subsequent pages you view to the other computer 2 While co browsing auto web push is active the Send Web Page
15. button flashes in the sharing control panel for the Conversation window Note If the Multimedia Web Client receives a web page while auto web push is active it deactivates auto web pushing This prevents two Multimedia Web Client systems from getting into a web pushing loop with each other Multimedia Web Client User Guide Standard Nortel Confidential 100 Sharing NN10040 113 Standard Nortel Confidential 101 Using the IM chat room Topics in this section e Understanding IM chat room on page 102 e Types of chat room on page 103 e Creating a chat room on page 104 e Joining a chat room on page 105 e Chatting in a room on page 106 e Leaving achat room on page 112 e Creating a chat room during an IM session on page 113 Multimedia Web Client User Guide Standard Nortel Confidential 102 Using the IM chat room Understanding IM chat room From your Multimedia Web Client you can join a chat room to send instant messages to multiple users simultaneously You can join an existing chat room or create a new chat room inviting others to join it You can also browse online for chat rooms and join multiple chat rooms simultaneously with a separate window for each chat room Note The ability to create and join chat rooms from the Multimedia Web Client is dependent upon your service package If your service package does not support creating and
16. e Receiving a call on page 28 e Answering a call on page 31 e Ending a call on page 33 e Holding a call on page 34 e Retrieving a held call on page 35 e Parking a call on page 36 e Retrieving a parked call on page 37 e Transferring a call on page 39 e Conference calling on page 42 e Sending instant messages on page 45 e Sending IM broadcasts on page 49 e Using voice mail on page 51 Multimedia Web Client User Guide Standard Nortel Confidential 24 Multimedia communication Making a call There are multiple ways to initiate a call voice conversation using the Multimedia Web Client The most common ways to make a call are to e double click on any Directory Call Logs or Friends Online entry e right click on any Directory Call Logs or Friends Online entry and then select Call from the shortcut menu that appears Tip Right clicking is a quick way to access extended actions that you can perform on a selected entry e use the Make A Call button and manually entering an address Tip Bring up the Make A Call address window by pressing lt CTRL M gt in the Multimedia Web Client main GUI NN10040 113 Standard Nortel Confidential Multimedia communication 25 Sending and receiving video If you have a web camera for your PC you can easily transmit video to the other party A high bandwidth network connection and fas
17. engaged in an active call You can send an instant message in any of the following ways e From the Multimedia Web Client main tool bar select the Instant Message button The Multimedia Web Client displays an Instant Message address window for you to select recipient s and enter the message e From the Multimedia Web Client main menu select Tools gt Send Instant Message The Multimedia Web Client displays an Instant Message address window for you to select recipient s and enter the message e From the Conversation window of an active call select the Instant Message button The Conversation window expands to show the instant message control panel where you can send instant messages to the other user on the call e Right click on any Directory Call Logs or Friends Online entry and select Send Instant Message The Multimedia Web Client displays a window for you to send a text message to the address of the selected entry e From the Conversation window of an incoming call select the Instant Message or Reply w IM button The Conversation window expands to show the instant message control panel for you to send a text message to the originator of the call Multimedia Web Client User Guide Standard Nortel Confidential 46 Multimedia communication Sending an IM using the instant message command To initiate an instant message conversation using the instant message command 1 Select Tools gt Send Instant Message o
18. joining chat rooms then you will not be able to use the IM chat room feature NN10040 113 Standard Nortel Confidential Using the IM chat room 103 Types of chat room The Multimedia Web Client provides three types of chat rooms for the user e Public chat room A public chat room is open to all users Anyone can join this type of chat room from their Multimedia Web Client You can view a list of public chat rooms from your Select Chat Room window e Public with password A public chat room with password is open to those users who have the password to join that particular chat room Public chat rooms with passwords are also visible from your Select Chat Room window e Private chat room A private chat room is only open to selected users You cannot view a list of private chat rooms from your Select Chat Room window However you need an invitation to be able to join a private chat room Multimedia Web Client User Guide Standard Nortel Confidential 104 Using the IM chat room Creating a chat room To create a chat room 1 a A O N Select Tools gt Start Chat or click the Chat button on the Multimedia Web Client main GUI or click the Chat button from the Quick Start panel The Select Chat Room window appears Click Create chat room The Create Chat Room window appears Type the name in the Room Name field Type the topic of the chat room in the Topic field Specify whether the chat roo
19. request times out the person who sent you the invitation receives the following message user did not respond to your invitation Note An invitation to a friend may fail if the chat room reaches its capacity limit An invitation may also fail if the user name of your friend is invalid Multimedia Web Client User Guide Standard Nortel Confidential 112 Using the IM chat room Leaving a chat room To leave a chat room click Stop or close the chat room window All other participants are notified that you have left the chat room NN10040 113 Standard Nortel Confidential Using the IM chat room 113 Creating a chat room during an IM session You can create a chat room from the IM conversation window 1 2 Click Start IM Session to bring up an IM Conversation window Click from the IM conversation window The Create a Chat Room window appears Change the default name of the chat room if you wish to from the Room Name field Type the topic of the chat room in the Topic field Specify whether the chat room is a private public or a public with password in the Room Type field Select names from Friends Recent or Directory buttons and click Add The names you selected appear in the Participants list Note The person with whom you are instant messaging automatically gt appears in the Participants list Tip Click Remove to delete names from the Participants list
20. 17 MENG AGA 222 cctarcint a tee te Ane eA RRA REE RRS 17 Sending and receiving VideO cc ise ke ee ee ke aWaris okkad 18 Making a Wonca OF VIGGO od ooo toon heen Ten eee eR A 19 PoC Goal sc ox5sesews dad Heder deRs deka s 4 BkG dss SORE HARE 4 9RRS SE 2l Incoming call Multimedia Web Client 2 000 cece eee eee 21 ANSWERING ACE s acne cer ket erctt Ole teers errr EE Ok RE MEM OOK G GR RSH 23 Disabling call walling sisri cae celond aad oadn ey aad doe ARR Ra eg ee 24 SMO k ke e245 Rent does eeeea deere eerwder haters deed eaeed een en deess 25 HONG 20a cc ccceieneeoduee shew dees Cake t Ar Eare RR CMe R epai 25 Peeing a held CA scccs Cluawks heen Lieoiad Mie ee Cae dea 26 PHNOM cccmnrediccaanews Heee deen aeehe hares seed tennedeenenweeds 26 Retrieving a parked Call oviscsavecess a eaveeaued save Coded eee ee eee naria 28 Automatically retrieving a parked call nunaa auauna 00 cece ees 28 TANSINTING aall cas cc ce ke deee deka dees cake dee eae E eee dE EEE eO EER Es 29 CNC Wane 2 siy ches epee Saeayeeks oaks es dha PRRs Dede aOR OLY eats 29 ConU UANEIO ccace ceereadea cance ded Mebane eaakawakee Dans Mews 30 Conterente taling 2 2ccc crane treads ehetearesaeeati de sGneGateeaenee cde 31 CVCAUNG a Coniereneg jc ite te a oe ee eee AR ek ee 31 Lea a COn ocicadrideniueetiaaddeeeeatendeeetdeaeuaedas 32 Sending isiani MESsSaAgeS lt 5ce8 4s bedeve eds Aire A AAE AA TA 32 Sending an IM using the instant message command
21. 245 From the Make A Call window you can access your personal address book as well as a redial list of the last five incoming and outgoing calls Click the Redial and or Directory buttons to access these extra address resources Tip Double click on a personal address book entry to immediately make a call to that entry 2 Enter or select an optional call subject in the Subject drop down menu 3 Click either the Make Phone Call or Make Video Call button to make a call to the address you have entered Tip To make video call successfully ensure that you enable the video option from Tools gt Preferences gt Video tab which you access from the main menu For more information see Setting up video preferences optional on page 127 NN10040 113 Standard Nortel Confidential Multimedia communication 27 Note The ability to make video calls is dependent on your service package If you do not have video support you will not be able to make video calls Multimedia Web Client User Guide Standard Nortel Confidential 28 Multimedia communication Receiving a call When the Multimedia Web Client receives an incoming call a receiving call Conversation window appears on your desktop NN10040 113 Standard Nortel Confidential Multimedia communication 29 Incoming call Multimedia Web Client When the Multimedia Web Client is running on your computer and receive
22. 31 introduction 3 leaving 32 connection settings connection speed 99 contact management 51 conversation introduction 3 D display settings tool tip delay 114 E echo 102 Multimedia Web Client User Guide 142 Index Standard Nortel Confidential F friends introduction 4 H help 16 hold holding a call 25 retrieving acall 26 instant messages sending 32 instant messaging settings audible alerts 113 timestamp format 114 interface main buttons 14 main menu 13 PC Client GUI 12 understanding 12 miscellaneous settings double click action 116 ignore action 115 N network configuration auto connect setting 101 firewall setting 100 network settings active proxy 100 automatic signin 101 network configuration 100 P personal address book introduction 4 preferences 95 audio settings 101 connection settings 98 display settings 114 instant messaging settings 113 miscellaneous settings 115 network settings 100 user settings 96 video settings 102 voice mail settings 109 presence automatic presence 44 changing states 45 creating custom notes 47 introduction 5 managing 44 understanding 43 proxy server introduction 5 R requirements minimum 6 optional 7 recommended 6 S service package introduction 3 T transfer blind unattended 29 consult attended 30 troubleshooting 125 audio problems 128 calling problems 132 collaboration problems 132 messaging prob
23. 4 Internet Telephone User Guide e Media Application Server Unified Communications Quick Reference e Media Application Server Meet Me Audio Conferencing End User Quick Reference Guide e Media Application Server IM Chat Service Guide Multimedia Web Client User Guide Standard Nortel Confidential xii Welcome How to get help For services issues please contact your local support or Information Services team NN10040 113 Standard Nortel Confidential Getting started Topics in this section e What is the Multimedia Web Client on page 2 e Useful terms to know on page 3 e Before you begin on page 12 e Understanding the Multimedia Web Client interface on page 16 e Using online help on page 21 Multimedia Web Client User Guide Standard Nortel Confidential 2 Getting started What is the Multimedia Web Client The Multimedia Web Client is a web based applet that transforms your PC into a powerful telephony and multimedia communications tool This software applet runs on a PC and provides advanced IP telephony features many of which are not available on a traditional telephone e Internet Protocol IP calls e advanced call logging keep track of incoming outgoing and missed calls e personal address book stored on the network and synchronized across clients e presence see who is online and let others know that you are online e call hold retrieve e ca
24. 40 113 Standard Nortel Confidential Managing your contacts and calls 81 Editing a personal address book entry The Multimedia Web Client provides read only access to your personal address book You must use the Personal Agent to edit entries in your personal address book To edit the details of a personal address book entry 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and displays your Personal Agent Quick Start page In the new window click the Directory button to access your personal address book The Personal Agent displays your personal address book Click the Nickname for the address book entry The Personal Agent displays the selected address book entry Click Edit The Personal Agent displays the address book entry edit page Enter the data for the address book entry in the appropriate text field If you want to place this entry in a directory group use the Group drop down menu to select the group for the entry If you want to receive presence information about this user select the Friend check box Click Save to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 82 Managing your contacts and calls Deleting a personal address book entry The Multimedia Web Client provides read only access to your personal addr
25. Note The ability to use the call waiting disable feature is dependent upon your service package If your service package does not support this feature then you will not be able to use the call waiting disable feature NN10040 113 Standard Nortel Confidential Multimedia communication 33 Ending a call To end a voice call click the Hang Up button in the call control panel of the Conversation window Note Ending a voice conversation does not necessarily close the Conversation window If there are other active conversations with the user the window stays open for example if the instant messaging control panel is open the Conversation window remains open even after the voice conversation has ended Tip To end all related conversations and close the main Conversation window at one time press the Stop button Multimedia Web Client User Guide Standard Nortel Confidential 34 Multimedia communication Holding a call To put an active voice conversation call on hold 1 Make a voice call or answer an incoming voice call 2 Click Hold The call is now held and the Hold button on the Call Control window flashes No audio or video is transmitted while this call is on hold The caller will be able to hear music or a tone if you have Music on hold service Note The ability to play music or a tone for calls that are placed on hold in the network is dependent upon your service package If y
26. Online window attached to the main GUI window You can see the presence state of all your Friends Right clicking on a Friend displays a shortcut menu with actions that can be performed on the selected entry for example call or send instant message Displays the User Preferences window that allows you to adjust the Multimedia Web Client settings to suit your needs Allows you to retrieve a call from a general lot when you enter the call park token Not available Geez 8 4G 2 Daz Displays the Sharing window that allows you to start a sharing conversation with another user The Multimedia Web Client allows you to Send Web Page s NN10040 113 Standard Nortel Confidential Getting started 19 Opens a new web browser window that allows you to access call screening and routing functions Opens a new web browser window that allows you to access the Personal Agent Launches the Chat Room window that allows you to join a chat room or P create a new chat room Multimedia Web Client User Guide Standard Nortel Confidential 20 Getting started Status buttons The status buttons display important information and provide quick access to the following features of the Multimedia Web Client Button Description Connects or disconnects from the network proxy Lights up red when you are not connected to the network proxy Lights up green when you are connecte
27. Specifying automatic presence idle detection 0 000 eee 111 Specifying automatic presence phone usage detection 112 Setting instant messaging preferences 0000 cece eee eee eee 113 Specifying anh audible AIK oes a ex isd den edi a ew owed ok 113 Specifying instant message timestamps 0 00 cece eee eee 114 Setting display preferences 000 0 cece tees 114 Specifying a tool tips delay 0 00 c cee eee 114 Specifying miscellaneous settings 000 e eee eee 115 Specifying ignore Dutton ACON wietaek cae ew aa bk a a 115 Specifying double click SCHON ocscccacedecoucanedestauveddeseieees 116 Using the audio wizard to configure audio volume auauna 117 Chapter 8 TROUDICSHOOIING ce arrr dees he age ce oe kk es a ieee R 125 Star UP SNC cong ON ncciwebetae at taeorhecteeuerGuteuneradautees 125 Start up or configuration problems 0000 cece ee eee eee 125 JRE memory size problem oo as beeen SAL eRe x Cea ge ed ahewes 127 Multiple JRE Plug ins on your PC 0 0 00 cece tees 127 PUG PIOUS 2234522465205 Sabo S oA SRN TERA RELA DE REN ERG TR ES 128 FGI o a Ge atnea bones aad a BNR TAN a a aa a elon a alee eo 128 WIS oc debe lt Pade FERRE MoS MARE Re SELECTS TEE hehe ge ees dee SRS 129 Multimedia Web Client User Guide Standard Nortel Confidential viii Beek e 25h decid EEEN EETL OO Mme RN eb Gade RAO hada eas 130 Cannot speak when t
28. Standard Nortel Confidential MCP 3 0 Standard 04 02 Part No NN10040 113 July 2004 Multimedia Web Client User Guide NORTEL NETWORKS Standard Nortel Confidential Copyright 2004 Nortel Networks All rights reserved July 2004 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel Networks the Nortel Networks logo and the Globemark are trademarks of Nortel Networks Microsoft Windows and Windows NT are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation NeoMagic is a trademark of NeoMagic Corporation NN10040 113 Standard Nortel Confidential iii Contents WICIGOING er doce denne stew eee cies en dae ees nee aceeeae EE ix PUOIRNCE carter aganceeene hans h aoe doetn CECA eRREe dade ee ean ceachaRedes ix Todi CONVENTION 3 25 CARRS BAA CRATER A ORS RR eRe ORE EE eA eRe ORR xX BE aa a ces E E R E E A E A ae ti ce X Related publigauons iicirireredieriisere diie a dekai E E aeh xi FIOW IS Gel Helly areren a eA Rr xi Chapter 1 Genna Sia soc c eect sc tcdcdecdisectdevceetee
29. a evaluate the camera on all operating systems before purchasing e If multiple computers with different hardware configurations are going to be used with the camera evaluate the camera on all hardware configurations before purchasing e Before installing a camera on a computer always visit the camera vendor s web site for updated camera drivers and use the updated drivers if available e Do not purchase USB cameras for use on computers with the Windows NT OS Windows NT does not support USB devices Multimedia Web Client User Guide Standard Nortel Confidential 184 Hardware notes NN10040 113 Standard Nortel Confidential 141 Index A acronyms x address introduction 2 address book adding a group 67 card view 57 list view 56 managing 56 removing a group 69 renaming a group 68 audio properties 119 audio settings audio wizard 102 call related sounds 101 echo reducer 102 echo reduction 102 local ringing sounds 101 B buttons active call 136 incoming calls 135 instant messaging 138 main buttons 14 sharing 138 voice mail call 137 C call control panel active call 23 incoming call 22 call logs acknowledge entries 54 deleting entries 55 inbox 51 outbox 54 returning missed calls 53 calling answering calls 23 declining calls 22 ending calls 25 ignoring calls 22 making a call 17 receiving a call 21 redirecting calls 22 transferring a call 29 conference creating
30. ame again Note Your missed calls are highlighted in bold and blue color gt The Call Logs display panel can be separated from the Multimedia Web Client main GUI to display a separate Call Logs window To separate the Call Logs display panel from the main GUI 1 Click and drag the Call Logs display panel title bar away from the Multimedia Web Client main GUI 2 Release the mouse button and the Call Logs display panel becomes its own Call Logs window Tip You can re attach the Call Logs window to the Multimedia Web p Client main GUI by dragging the Call Logs window back to the bottom s display area of the Multimedia Web Client main GUI and releasing the mouse button Multimedia Web Client User Guide Standard Nortel Confidential 68 Managing your contacts and calls Returning a missed call In the inbox your missed calls are colored blue and bold highlighted To return a missed call e Double click on a missed inbox entry The Multimedia Web Client initiates a call to the address of the selected call log entry Tip An alternate method for returning a call in the Call Logs is to right click on a call log entry and select Call from the shortcut menu NN10040 113 Standard Nortel Confidential Managing your contacts and calls 69 Acknowledging missed call log entries To acknowledge a missed call log entry e Click on a missed call log entry The Multimedia Web Client
31. ars Enter a transfer address such as a telephone number or SIP address or by selecting a Redial or Directory entry Click Announce Caller in the Transfer Call window The Multimedia Web Client initiates a new call to the transfer destination After talking to the transfer destination press the flashing Complete Transfer button to initiate the transfer The transfer destination is placed on hold and the Multimedia Web Client initiates a new call to the network audio conference server Once connected to the audio conference server the Multimedia Web Client performs a blind transfer of both the transferee and the transfer destination to the audio conference Once the transferee and the transfer destination join the conference both the original Conversation window and the transfer destination Conversation windows close Press Hang Up in the remaining conference Conversation window to finish the transfer and drop out of the call Multimedia Web Client User Guide Standard Nortel Confidential 42 Multimedia communication Conference calling You can use the Multimedia Web Client to set up network hosted audio conference calls Note The maximum number of parties that can be joined together in a network hosted audio conference is dependent on your service package NN10040 113 Standard Nortel Confidential Multimedia communication 43 Creating a conference To set up a conference call using the Multime
32. browser If you have previously used the Multimedia Web Client it is recommended that you close all the web browser windows and ensure that you exit properly This removes the Java Plug in console icon from the system tray However if Java Plug in console icon still exists do the following Open the Task Manager window Click the Processes tab Find the process named IEXPLORE EXE for Internet Explorer and click End Process e If you see a No Connection message where you normally view your presence state it means that when your Multimedia Web Client launched it failed to register with a server This happened because there was a network connection issue between your PC and the server You must contact your system administrator or service provider If you continue to have any start up or configuration problems contact your system administrator or service provider Multimedia Web Client User Guide Standard Nortel Confidential 154 Troubleshooting JRE memory size problems To limit the amount of memory the Java Plug in uses you must configure the Java Plug in To configure the Java Plug in 1 From the Windows start menu select Start gt Settings gt Control Panel gt Java Plug in The Java Plug in Control Panel applet displays Select the Advanced tab In the Java Runtime Parameters field enter Xms16m Xmx24m XX MaxHeapFreeRatio 30 XX MinHeapFreeRatio 20 Click Apply to save your changes Be
33. c ibe hee ek eed eee N 53 Acknowledging missed call log entries 000 0c 54 CeCe your DEX cvsceie haber teds dieensoeed seohyeeia tesa seia da 54 Deleting call log SMWIER lt 6 ccc ns ee AREER ACRE RE a AEOORERE HARE RANNE 55 Saving Gall log enirigs cc ce ceot etka ke deeded Feneareherseeanteeonenees 56 Managing your personal address book 000 cece eee eens 56 Viewing your personal address book List View 20000000 es 56 Viewing your personal address book Card View 000 ee eae eae 57 Personal address book entry commands 2000 cee ee eeeeee 58 Adding a personal address book entry 000 0c e eee eee eee 60 Creating a new address book entry 0000 c cece eee eee 60 Adding a new address book entry from the global address book 62 Viewing a personal address book entry 0 00 0c eee eee ees 64 Editing a personal address book entry 00 0 eee eects 65 Deleting a personal address book entry 0020 cece eee eee eee 66 Adding a new group to your personal address book 22005 67 Renaming a group in your personal address book 055 68 Removing a group in your personal address book 055 69 Managing your FARCE 3504 5k ode ORR POET FRE ERS EAE 70 Viewing your Friends Online 0 00 c eens 71 Multimedia Web Client User Guide Standard Nortel Confidential v
34. cel to exit without saving NN10040 113 Standard Nortel Confidential Advanced set up 143 Setting display preferences Display preferences allow you customize how the Multimedia Web Client interface behaves Multimedia Web Client User Guide Standard Nortel Confidential 144 Advanced set up Specifying a tool tips delay To specify the delay before the tool tip shows up 1 2 Select Tools gt Preferences and the Display list item In the Tool Tips section select how long the Multimedia Web Client waits before displaying a Tool Tip Click OK to save your changes or Cancel to exit without saving NN10040 113 Standard Nortel Confidential Advanced set up 145 Specifying miscellaneous settings Miscellaneous preferences allow you to customize how the Multimedia Web Client behaves when the Ignore button is pressed and when the mouse double clicks an entry Multimedia Web Client User Guide Standard Nortel Confidential 146 Advanced set up Specifying ignore button action To specify the action the Multimedia Web Client performs when the Ignore button is pressed for an incoming call 1 Select Tools gt Preferences and the Miscellaneous list item 2 Select how the Multimedia Web Client behaves when the Ignore button is pressed on a receiving call Conversation window Ignore Action affects Web Client Only silences ringing only on the Web Client your other network devi
35. ces continue to ring Ignore Action affects all User Network Contacts silences ringing on the Web Client plus all your network devices The incoming call route advances to your next route list 3 Click OK to save your changes or Cancel to exit without saving NN10040 113 Standard Nortel Confidential Advanced set up 147 Specifying double click action To specify the action the Multimedia Web Client performs when double clicking an entry 1 Select Tools gt Preferences and the Miscellaneous list item 2 Select what action the Multimedia Web Client performs when double clicking an entry Call User initiates a call to the selected entry Send an Instant Message to User sends an instant message to the selected entry 3 Click OK to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 148 Advanced set up Using the audio wizard to configure audio volume Use the audio wizard tool to configure our microphone and speakers audio levels To test and adjust audio settings for optimal voice transmission and reception quality 1 Select Tools gt Preferences and the Audio list item 2 Click Launch to start the audio test wizard The Audio Wizard window displays 3 Shut down any other audio applications that are running and click Next to continue 4 Click Start and begin talking into your microphone You should hear your voic
36. cked 20 Click Close 21 Click OK to close the Audio Properties window 22 Click Finish to close the Audio Wizard window Multimedia Web Client User Guide Standard Nortel Confidential 150 Advanced set up NN10040 113 Standard Nortel Confidential 151 Troubleshooting Topics include e Start up and configuration on page 152 e Audio problems on page 156 e Calling and messaging problems on page 163 e Sharing problems on page 166 e Video problems on page 168 Multimedia Web Client User Guide Standard Nortel Confidential 152 Troubleshooting Start up and configuration The Multimedia Web Client should automatically start and run if you have the correct system requirements See the sections below for some troubleshooting tips NN10040 113 Standard Nortel Confidential Troubleshooting 153 Start up or configuration problems If you have start up or configuration problems you can do the following e Exit your browser File gt Exit and restart e Ifyou are using IE Internet Explorer verify it is correctly configured See Optional hardware and software requirements on page 15 for more information e Check that you have the minimum hardware and operating system requirements See Minimum hardware and operating system requirements on page 13 for more information e Verify there is no other Multimedia Web Client running in your
37. configuration using the guidelines below This custom Video configuration window has the following controls Video Driver drop down menu identifies the driver that controls the camera This is usually Microsoft WDM Image Capture but some cameras provide a different one Other items on this menu allow you to disable video for all subsequent calls set video to receive only operation on all subsequent calls reset the video configuration to its never been set up default values Preferred Video Codec drop down menu identifies which video codec is used Select Client Video Codec by DivXNetworks Inc Low Med and High quality settings allow you to specify the amount of detail in the transmitted video High quality transmits the most detailed images but at the expense of CPU and network bandwidth The use of Custom quality settings is strongly discouraged unless you are highly knowledgeable Note In a video call the two clients negotiate to a common video quality that is acceptable to both so delivered image quality may vary from call to call Multimedia Web Client User Guide Standard Nortel Confidential 132 Advanced set up Note There is no tool or formula that allows you to compute the network bandwidth in bits per second for an arbitrary combination of video settings However network bandwidth increases with increasing quality Format button produces another window that allows yo
38. d other concurrent applications 28 MB free hard disk space if Java Runtime Environment needs to be installed otherwise 8 MB Netscape 7 0 and above or Internet Explorer 6 0 and above Cookies enabled Java script enabled 800x600 16bpp 65 536 colors VGA or better video graphics card Mouse NN10040 113 Standard Nortel Confidential Getting started 15 Optional hardware and software requirements e USB based video camera Web Cam A 16bpp 65 536 VGA or better video graphics mode is required in order to send video See Chapter Hardware notes for more information about video camera support Note Using a USB headset for voice communication together with a USB video camera for video communication may have a significant effect on voice quality or produce a blue screen error e Web browser configuration In order to prevent your Multimedia Web Client from being replaced when you click on a web link you must disable the Reuse windows for launching shortcuts option This configuration is required for Internet Explorer IE users From the IE Web browser Click Tools gt Internet Options and the Advanced tab b Clear the Reuse windows for launching shortcuts check box option c Click Apply d Click OK Multimedia Web Client User Guide Standard Nortel Confidential 16 Getting started Understanding the Multimedia Web Client interface The following figure shows the main window
39. d to the network proxy Displays your call logs in a tear away Call Logs window attached to the main GUI window Flashes when you have new calls Activates Deactivates local Do Not Disturb DND Flashes when DND is active Calls the voice mail server defined in preferences Flashes when you have new messages Displays your video preferences Lights up when video is enabled Displays your video preferences Shows up when video is in receive only mode Displays any parked or held calls a 2 2 G NN10040 113 Standard Nortel Confidential Getting started 21 Using online help There are several ways that you can access Multimedia Web Client help e tool tip help a small help description that is available when you roll your mouse over a button on the Multimedia Web Client main interface e online help from the Multimedia Web Client main menu select Help gt Contents to view a task based help system The online help provides help pages containing forward and backward navigation icons procedures that help you use the Multimedia Web Client links to all topics atable of contents with hypertext links an index Multimedia Web Client User Guide Standard Nortel Confidential 22 Getting started NN10040 113 Standard wNortel Confidential 23 Multimedia communication Topics in this section e Making a call on page 24
40. dia Web Client 1 Make a call or answer an incoming call Place that party on hold Repeat this process up to the conference port limit defined by your service package Note In a conference one port is taken up by you so the maximum number of people you can join into a single audio conference is the conference port limit minus one 4 Click the Join button in any one of the Conversation windows and the Multimedia Web Client initiates a new call to the network conference server requesting the appropriate number of conference ports Once the Multimedia Web Client has successfully contacted the network conference server all the held calls are transferred to the network conference server As each party joins the conference the Conversation window for that call closes Note Video is not available during conference calls gt Multimedia Web Client User Guide Standard Nortel Confidential 44 Multimedia communication Leaving a conference Any user can depart from a conference call by pressing the Hang Up button in their Conversation window for the conference call The network conference server continues hosting the conference call until only one party remains at which point it ends the call NN10040 113 Standard Nortel Confidential Multimedia communication 45 Sending instant messages Instant messaging allows you to send and receive text notes among one or more recipients even while you are
41. dia Web Client Multimedia PC Client or i2002 or 12004 Internet Telephone In order to make it easier to place calls you can store addresses SIP addresses or telephone numbers in a personal address book Using SIP addresses allows you to take advantage of the more powerful features of the Multimedia Web Client such as presence NN10040 113 Standard Nortel Confidential Getting started 5 Conference Conferences are calls that involve more than two callers The two types of conferences are ad hoc and meet me Ad hoc conferences are conferences that are created on the fly by joining multiple calls together into one conference call Meet me conferences are conferences that use a pre defined conference number where users provide an access number and optionally a passcode to be placed into the appropriate conference bridge The network conference server is responsible for hosting both types of conferences The Multimedia Web Client can be used to create ad hoc audio conferences or to dial into meet me audio conferences Multimedia Web Client User Guide Standard Nortel Confidential 6 Getting started Conversation The Multimedia Web Client allows you to converse with another user in a multitude of ways Conversations can involve one or more multimedia functionalities For example a conversation may involve just voice voice conversation or just instant messaging IM conversation or both conversation The conce
42. e Netscape your screen may look slightly different NN10040 113 Standard Nortel Confidential Welcome ix Text conventions This help uses the following text conventions bold text Indicates the command key you need to press Example Press Ok italic text Indicates new terms document titles Multimedia Web Client User Guide Standard Nortel Confidential x Welcome Acronyms This help uses the following acronyms ADSL Asynchronous Digital Subscriber Line bpp Bits per pixel codec coder decoder COM Component Object Model DND Do Not Disturb DSL Digital Subscriber Line DTMF Dual Tone Multi Frequency ERC Express Routing Code GUI Graphical User Interface IM Instant Message IP Internet Protocol IPCM Internet Protocol Client Manager ISDN Integrated Services Digital Network MWI Message Waiting Indicator LAN Local Area Network NAPT Network Address and Port Translation NAT Network Address Translation PC Personal Computer PNG Portable Network Graphic PSAP Public Safety Answering Point PSTN Public Switched Telephone Network SIP Session Initiation Protocol URL Universal Resource Locator internet address USB Universal Serial Bus NN10040 113 Standard Nortel Confidential Welcome xi Related publications Other publications related to the Multimedia Web Client e Personal Agent User Guide e Multimedia Web Client Quick Reference e i2002 Internet Telephone User Guide i200
43. e automatic presence notifications on the Multimedia Web Client is dependent upon your service package If your service package does not support automatic presence then you will not be able to use the automatic presence feature NN10040 113 Standard Nortel Confidential Getting started 11 Proxy server A proxy server is an application that relays data between your Multimedia Web Client and the network It is responsible for making sure your calls get to your registered access clients like the Multimedia Web Client When you connect to the proxy server you need to provide a valid username and password Note The IP address of the proxy server may already be defined in your Multimedia Web Client If it is not contact your administrator to obtain the proxy server configuration information Multimedia Web Client User Guide Standard Nortel Confidential 12 Getting started Before you begin You need the following items to start using the Multimedia Web Client e authorization to access the Multimedia Web Client contact your system administrator or service provider for login details e aPC configured with the required minimum software and hardware as described in the following section e network access with a connection that meets the minimum transmission speed requirements as described in the following section Note The Multimedia Web Client can operate with the minimum hardware and software requir
44. e coming through the speakers or headset Click Stop to stop the audio recording and playback Click Next to end the audio test call If you did not hear yourself during the audio test call click Settings to display your sound card Audio Properties window 8 Click the Volume button from the Sound playback device to display your Master Volume window 9 Adjust all volume settings to approximately 80 and close the window 10 Click the Advanced button from the Sound playback device in the Audio Properties window The Advanced Audio Properties window appears showing your speakers setting 11 12 13 14 15 Select the appropriate option from the Speaker Setup drop down menu For example if you use a laptop without a headset for applications other than the Multimedia PC Client select the Laptop stereo speakers option Click OK to save the setting Select the Performance tab from the Advanced Audio Properties window Set the Hardware acceleration to Full and Sample rate conversion quality to Best Click OK to save the settings NN10040 113 Standard Nortel Confidential Advanced set up 149 16 Click the Volume button from the Sound recording device in the Audio Properties window The Recording Control window appears 17 Adjust the microphone setting to approximately 15 18 Click the Advanced button to display your Advanced Controls for Microphone window 19 Ensure that the Microphone Boost check box is unche
45. e necessary contact information for the new entry The second method is to copy an entry for the global address book directly into your personal address book Multimedia Web Client User Guide Standard Nortel Confidential 78 Managing your contacts and calls Creating a new address book entry To add a new personal address book entry 1 Click the Directory button on the Multimedia Web Client main toolbar or select View gt Directory from the main menu The main GUI window expands to show the Directory display panel 2 Click on the Add Contact button in the Directory display panel A new browser window opens and displays your personal address book in the Personal Agent 3 Click the New button The Personal Agent displays an empty address book entry page 4 Enter the data for the new address book entry in the appropriate text field Note You must provide values for the Nickname and SIP Address text fields All other fields are optional It is recommended that you provide as much information as possible 5 If you want to place this entry in a directory group use the Group drop down menu to select the group for the entry 6 Ifyou want to receive presence information about this user select the Friend check box 7 Click Save to save your changes or Cancel to exit without saving NN10040 113 Standard Nortel Confidential Managing your contacts and calls 79 Adding a new address book entry from the globa
46. e phone number in its address book entry then an option to call the Friend at that home phone number also appears on the action menu Multimedia Web Client User Guide Standard Nortel Confidential 90 Managing your contacts and calls Selecting multiple friends When you select multiple names from the Friends entry the Multimedia Web Client allows you to access many commands To see what commands are available for a selected personal address book entry 1 Press shift click or ctrl click on the Friends entries you wish to select 2 Right click on the Friends entries to display a shortcut menu of available actions 3 Select the action you wish to perform These actions include Email Send an email to all Friends you selected Tip This command works only if your personal address book has an email address of each Friend you selected If one of your Friend s email address is missing then you must manually type in the email address Send Instant Message Send instant messages to all Friends you selected A separate Instant Message window opens for each entry Start Broadcast Send an IM broadcast to all Friends you selected View Details Display detailed information about all Friends you selected A separate Contact Details window opens for each entry Note The Call Call at and Sharing commands are not available when you select multiple names from your Friends entry NN10040 113 Standard
47. e your presence information when you are offline or online To ban a user from watching your presence information use the Route Wizard in the Personal Agent For more information refer to the Personal Agent User Guide Multimedia Web Client User Guide Standard Nortel Confidential 64 Presence NN10040 113 Standard Nortel Confidential 65 Managing your contacts and calls Topics in this section e Managing your call logs on page 66 e Managing your personal address book on page 73 e Managing your Friends on page 86 Multimedia Web Client User Guide Standard Nortel Confidential 66 Managing your contacts and calls Managing your call logs The Multimedia Web Client keeps a record of all incoming and outgoing calls It stores these call log entries into an inbox for incoming calls and an outbox for outgoing calls NN10040 113 Standard Nortel Confidential Managing your contacts and calls 67 Checking your inbox To check your inbox for your incoming calls 1 Click the Call Logs button from the Multimedia Web Client main toolbar or select View gt Call Logs from the main menu The main GUI window expands to show the Call Logs display panel 2 Select the Inbox tab in the Call Logs display panel to view your inbox entries Tip Sort the entries in your inbox by any of the displayed columns by clicking the column name To sort in reverse click on the column n
48. ed without leaving the Groups edit page Repeat Step 4 and Step 5 for each group you wish to remove 6 Click the Back button when you are done deleting group names Multimedia Web Client User Guide Standard Nortel Confidential 86 Managing your contacts and calls Managing your Friends Entries in your personal address book can be marked as Friends The Multimedia Web Client provides read only access to your personal address book and displays the presence information for your Friends The Multimedia Web Client provides integrated access into the Personal Agent web pages where you can mark address book entries as Friends Note Friends have the ability to prevent you from seeing their presence information Refer to the Personal Agent User Guide for more information about how to ban users from seeing your presence information personal address book and the maximum number of entries that you can have as Friends Note Your service package determines the maximum size of your gt NN10040 113 Standard Nortel Confidential Managing your contacts and calls 87 Viewing your Friends Online To see the presence information for your Friends 1 Click the Friends Online button on the main toolbar or select View gt Friends from the main menu The main GUI window expands to show the Friends Online display panel Multimedia Web Client User Guide Standard Nortel Confidential 88 Managing you
49. ements but the recommended requirements will provide enhanced multimedia communications quality e correct configuration of your web browser for Internet Explorer users only NN10040 113 Standard Nortel Confidential Getting started 13 Minimum hardware and operating system requirements e 550 MHz Pentium class or equivalent processor e Windows 98 SE Windows Me Windows NT 4 x with SP5 Windows 2000 or Windows XP e 28 8 Kbps modem e Microphone and full duplex sound card e 48 MB free RAM This requirement is in addition to the memory requirements of the OS and other concurrent applications e 28 MB free hard disk space if Java Runtime Environment needs to be installed otherwise 8 MB e Netscape 7 0 and above or Internet Explorer 6 0 and above Cookies enabled Java script enabled e 640x480 8bpp 256 colors VGA graphics card e Mouse Multimedia Web Client User Guide Standard Nortel Confidential 14 Getting started Recommended hardware and operating system requirements 1 GHz or higher Pentium class or equivalent processor Windows XP Windows 2000 Windows 98 SE or Windows NT 4 x with SP5 56 Kbps modem or faster network connection Cable modem DSL 10base T Ethernet connection will provide a better user experience Full duplex sound card with headset microphone headphone combination 64 MB free RAM This requirement is in addition to the memory requirements of the OS an
50. ential Troubleshooting 169 Blurry video Most video cameras have a focus ring to adjust the image In a call where you are transmitting video click the video preview check box or select the 1x button to see your transmitted image Turn the focus ring it usually encircles the lens until the image is sharper Multimedia Web Client User Guide Standard Nortel Confidential 170 Troubleshooting Poor color contrast brightness Most video cameras allow the user to tune these settings Terminate any active video call then do the following 1 2 Go to Tools gt Preferences gt Video and click the Configure button If video is not being displayed in the Video Configuration window select your video camera from the Video Driver drop down menu it is probably Microsoft WDM Press the Source button after video is displayed This will usually produce a multi tab window that has controls to tune video color and brightness Operate the controls until you are satisfied with the image Click OK to leave the close the camera controls Click OK to leave the Video Configuration window Click OK to leave Preferences NN10040 113 Standard Nortel Confidential Troubleshooting 171 Adding a new video camera First make sure that the Multimedia Web Client has permission to perform video telephony Go to Tools gt Preferences gt Video If all of the controls are grayed out and non operational you
51. enu item to bring up the Enter your new note window 2 Type your note in the text area provide Your note can be up to thirty two characters long Select the presence state for your note from the State pull down menu Click OK to save your note and change your current presence state to the new one you have just defined or click Cancel to exit without saving the new note and leaving your current present state unchanged 5 The Multimedia Web Client presence state status display indicates your new presence state Multimedia Web Client User Guide Standard Nortel Confidential 62 Presence Routing your calls based on your presence state If you have Presence based routing available in your service package and your presence state is Unavailable Busy you will be able to route your incoming calls in a specific way This helps you to work with no interruptions Incoming calls will not ring on your clients To create routes for your incoming calls use the Route Wizard in the Personal Agent For more information refer to the Personal Agent User Guide For more information about Assisted user and Assistant refer to the Assistant Support and Assistant Console Getting Started Guide NN10040 113 Standard Nortel Confidential Presence 63 Banning users from watching your presence state You can ban your contacts from watching your presence information If you choose to do this this particular user will not be able to se
52. ess book You must use the Personal Agent to delete entries from your personal address book To delete a personal address book entry 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and displays your Personal Agent Quick Start page In the new window click the Directory button to access your personal address book The Personal Agent displays your personal address book In the Select column select the check box for the personal address book entry or entries that you want to delete from your personal address book Click the Delete button A delete confirmation dialog box appears Click OK to delete the add book entry or entries NN10040 113 Standard Nortel Confidential Managing your contacts and calls 83 Adding a new group to your personal address book The Multimedia Web Client provides read only access to your personal address book You must use the Personal Agent to manage your address book groups entries in your personal address book To add a new directory group 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and displays your Personal Agent Quick Start page In the new window click the Directory button to access your personal address book The Personal Agent displays
53. f Enter your Username This is the same name you use when accessing the Personal Agent Usernames are unique your username cannot be the same as any other username in your network domain Note Your Username is assigned by your service provider or system administrator Select your IP Address if different from the default IP address the Multimedia Web Client detected from the Windows networking subsystem If your computer has multiple IP addresses assigned to it select the appropriate IP address from the drop down menu If public network and private network IP addresses are available use the public IP address Click OK to save your changes or Cancel to exit without saving Click Change if you wish to change your current location information The Select Location window appears Select the location Caution You must provide the correct location information on your Multimedia Web Client otherwise some services such as emergency and conferencing services may not work properly For example the location you chose determines where you are during an emergency If you choose Other as your default location and you have to make an emergency call the emergency call may route to the incorrect Public Safety Answering Point PSAP 7 Click OK If you choose Other for location the Default Location Selected box appears indicating that in case of an emergency your physical location information will be unavailable
54. fore the configuration changes take effect you must exit and restart your browser and the Multimedia Web Client NN10040 113 Standard Nortel Confidential Troubleshooting 155 Multiple JRE Plug ins on your PC If you have more than one JRE 1 4 2 Plug in installed on your computer you may not be able to launch the Multimedia Web Client You do not have to remove all versions of JRE 1 4 2 Plug ins and reinstall the latest version Instead you can select the latest version from your PC to successfully start your Multimedia Web Client To select the latest version of JRE 1 4 2 Plug in 1 From the Windows start menu select Start gt Settings gt Control Panel gt Java Plug in The Java Plug in Control Panel applet displays Select the Advanced tab From the Use Java Plug in Default field click the drop down menu to display Java Plug in versions on your PC Select the latest version of JRE 1 4 2 Restart your browser and your Multimedia Web Client Multimedia Web Client User Guide Standard Nortel Confidential 156 Troubleshooting Audio problems Audio settings may need to be fine tuned depending on the type of equipment you have NN10040 113 Standard Nortel Confidential Troubleshooting 157 Echo If you use a desktop microphone and speakers as your sound input output devices the sound from the speaker is often heard by your microphone and the person on the far end will hear an echo Thi
55. g a redirect address the Conversation window closes NN10040 113 Standard Nortel Confidential Multimedia communication 31 Answering a call To answer an incoming call click Answer or Answer Video in the Conversation window The call control panel for the Conversation window changes to include active call controls The Conversation window contains the following buttons and status information in the call control panel e Microphone Displays the current microphone recording sensitivity level and allows you to adjust the microphone recording sensitivity level e Speaker Displays the current speaker volume level and allows you to adjust the speaker volume level e Hang Up Ends the conversation and closes call control panel If there are no other active media conversations for the call then the Conversation window also closes e Audio Quality Not available e Hold Retrieve Places the conversation on hold or retrieves the held conversation The Hold button flashes when the conversation is actively held e New Call Places the conversation on hold if it is not already held and opens a new Make A Call window that allows you to originate another call e Mute Mutes the microphone and stops video for the conversation or un mutes the muted microphone and restores video for the conversation The Mute button flashes when the conversation is actively muted e Conference Places the conversation on hold if it is not a
56. he other party is speaking 00000e0e 131 Cannot hear with headphones 000 00 e eee eee 131 Choppy audio when using USB headset 0 eee eee eee eee 131 Calling and messaging problems 0000 c cect eee 132 Cannot COIS Call ccccecact bes heereetaeauesae bes seeGeaheand Rees 132 Voice mail b tton is disabled ss dais eas a oe ak ke ee dke tai 132 Srann BICMOS vancatdecarneny dnie AE A a 132 Web Co browsing does not work 0 00 cece eee tenet ene eee 132 a e deute Reseed sexe ls ac done alse TE Mi tea de Bal ene E ake te Sosa a 133 BUY VOOR snc c cc hed eS PSC PR REECE OE RRR ROSS RHR 133 Poor coloricontrastibright ss oo 56 ein d eid eke deed ee Ra ode ek 133 Adding a Naw video camera oresrsreraren dr teow ahead EEEN deeooeeds 133 No Codecs Video Message siscoceroricsoradee ta dekani bebe EEEa dee ees 134 Camera switches to receive only 00 00 ccc eee eee eee 134 Be SCC Bil jdiccenees oe KO Na RES CEESe HORSE DEES RARR eee ER CHER ES 134 Appendix A Buton GIGIGNGES 6 concede rst eeeeds sera ndenann Ra 135 Conversation window Incoming call buttons 00000 e eee eee ee 135 Conversation window Call control buttons 0 00 e eee eee eee 136 Conversation window Voice mail control buttons 00000 eee eee 137 Conversation window Sharing buttons 0 00 cee eee eee 138 Conversation window Instant Message buttons
57. i Friends Online entry commands 0 000 cece eee eee tenes TA Sceetng A MENG orir arie ao E a a e T a e a i ea FA Selecting multiple friends n nananana 73 Adding a Friend to the Friends Online display nuanean aaua 74 Pema a PUA cconkens a cahnkeradenenhenuddcd eengnsedaianeas 75 Chapter 5 E E E E E E E E E E E EEEE 77 WSS shaM acirrada aaar ANESTI Aloo wes eK ease desde 77 S oe ka Ee e AA a dod a E E Mae dS E EE EAE E A E E af Pushing a web page to another party on an active call 2 77 Pushing a web page to another party not on an active call 79 Pecan Wen Des 2inntncuiecet anew TT EERTE ET TET 80 Cobrowsing WED pages cciveecuseebs ceed eee oka See eS Eee dee EES 81 Chapter 6 Using the IM Chat OOM iis scca ade sche nae wae Sede es ae eee see 83 Understanding IM chat RIN ovre ie elas a Ss ree lace ae elec ia a a 83 Types Orchard occ veed lt teres Boe RAREST RSL HEE ES PRRETER ERY RES ELE E EES 83 Heat A chat POON bonses any dd esaweeh soak eee dea hise ee edngias soued eas 84 SOM A CNA VOO Kad crachude peeks deka Sade hane causes aaemerian ened ses 86 Chat MAQOM c2ceccn certide cesar dvadieteekaceiachtetteeteseeecae 87 Sending a message to all participants 0 000 cee eee 88 Sending a private Message a candcnwentadsaddaeengdessanveddeaeti ene vs 88 Changmo IGT NG eascair AA aa New ea Nat a aa 88 inviting a friend into a chat room oc cee kek eee kiarn rinik 89 Recei
58. in e Login e Logout e Change My Status Exit View e Directory e Ctrl D Call Logs e Ctrl L e Friends Ctrl F e Quick Start Ctrl Q Tools e Make Call Ctrl M e Send Instant Message Ctrl N e Sharing Ctrl G Start Chat Ctrl H e Preferences Ctrl P e Show Routes Ctrl R e Personal Agent e Ctrl A e QoS Installer e Ctrl Help Contents About Multimedia Web Client User Guide Standard Nortel Confidential 18 Getting started Main buttons The main interface provides the buttons to access the following features of the Multimedia Web Client Button Description Displays the Quick Start menu in a tear away Quick Start window attached to the main GUI Displays the Make A Call window that allows you to make a call Displays the Instant Message window that allows you to address compose and send an instant message Displays your address book in a tear away Directory window attached to the main GUI window Right clicking on a directory entry displays a shortcut menu with actions that can be performed on the selected entry for example call or send instant message Displays your call logs in a tear away Call Logs window attached to the main GUI window Right clicking on a call log entry displays a shortcut menu with actions that can be performed on the selected entry for example call or send instant message Displays your Friends in a tear away Friends
59. ing station has one Multimedia Web Client User Guide Standard Nortel Confidential 160 Troubleshooting Cannot speak when the other party is speaking You may have the Echo Reducer set too high The Echo Reducer is intended for people who are using their computer s speakers instead of a headset with microphone If you have a headset it is recommended that you deselect the Enable Echo Reducer check box as your headset microphone should not pick up any of the sounds coming out of the headset If this is not the problem you may not have a full duplex sound card some laptops default to half duplex mode NN10040 113 Standard Nortel Confidential Troubleshooting 161 Cannot hear with headphones Try plugging your headphones directly into your laptop instead of into the docking station Multimedia Web Client User Guide Standard Nortel Confidential 162 Troubleshooting Choppy audio when using USB headset Choppy USB audio can occur when multiple USB devices are sharing the serial bus Disconnect all other USB devices from your computer and see if the problem goes away If you cannot disconnect the other devices for example if you are using a USB camera disconnect the USB headset and switch to an internal sound card using an analog headset for audio NN10040 113 Standard Nortel Confidential Troubleshooting 163 Calling and messaging problems Some of the enhanced features of
60. ing window appears providing you with a call park token Select Park against a user if you wish to hold the call for a specific user Click OK The user you designate to retrieve the parked call receives a Parked Call window on their Multimedia Web Client indicating a parked call NN10040 113 Standard Nortel Confidential Multimedia communication 37 Retrieving a parked call When you park a call in a general lot you receive a call park token Forward the call park token to the users who may retrieve this call from the general lot To retrieve a call from a general lot 1 Click the Retrieve with ID button on the Multimedia Web Client main GUI 2 Enter the call park token of the parked call 3 Click OK You get connected with the call Multimedia Web Client User Guide Standard wNortel Confidential 38 Multimedia communication Automatically retrieving a parked call If you set the auto retrieve function in the Personal Agent you can automatically retrieve your parked call from the Multimedia Web Client With this setting if a parked call is not retrieved from the general lot or by a specific user within a specified time period then the call automatically routes back to you since you initially parked this call Enable the auto retrieve function in the Personal Agent through Preferences gt Services gt Call Park For more information refer to the Personal Agent User Guide Tip If you enable the auto ret
61. interface that appears when you start up the Multimedia Web Client Main Presence state Menu bar Status buttons Your location Scroll menu Quick Friends Retrieve Personal ar Mak Instant Call Send Start A Call Menaia Directory Logs Online Preferences With Id File Sharing Routes Agent right Quick Make Call Click on the telephone icon to start an audio tart or video phone call actions Instant Message Click on the instant message icon to begi instant messaging Directory View and search the directory for other use Call Logs See listing of incoming and outgoing calls Friends Online Show the connection status of your friends Preferences Allows you to change program preferences Sharing Inititate application sharing with another user Connect to yout Personal Agent to specify your routing rules Personal Agent Connect to your Personal Agent to change your settings Send File Begin sending a file to another user Join or create chat room to begin chatting E nternet NN10040 113 Standard Nortel Confidential Getting started 17 Main menu actions The Multimedia Web Client has a very flexible interface and allows the user to perform commands using the menus the GUI or hot keys The following table lists the actions you can perform from the Multimedia Web Client main menu and their corresponding menu location Menu name Menu action Key command Log
62. k OK to change your presence to the selected Unavailable state or click Cancel to stop the presence change operation leaving your current presence state unchanged The Multimedia Web Client presence state status display indicates your new presence state Multimedia Web Client User Guide Standard Nortel Confidential 60 Presence Changing presence state from the presence shortcut menu The procedure to change your presence state using the presence state shortcut menu is identical to changing it from the Multimedia Web Client main menu The only difference is in accessing the presence state menu To initiate a presence change using the presence state status display shortcut menu e Left click or right click on the presence state status display and select the desired presence state from the shortcut menu NN10040 113 Standard Nortel Confidential Presence 61 Creating custom presence state notes The Multimedia Web Client allows you to add a presence note associated with either the Connected or Unavailable presence states Other users will see your note next to your presence state The Multimedia Web Client allows you to have up to five customized presence state notes at any one time After five notes have been created the oldest custom presence state note is automatically removed when creating additional new notes To create a custom presence state note 1 Select Login gt Change My Status select the New Note m
63. l address book To add an address book entry into your personal address book entry 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and displays your Personal Agent Quick Start page Click the Directory button to access your personal address book Select Global Address Book from the SEARCH drop down menu Select the data field in the FOR drop down menu for the data you would like to search users on for example Last name Enter the search string in the remaining text field and click Search The Personal Agent displays a list of global address book entries that match your search string In the Select column select the check box for the global address book entry or entries that you want added to your personal address book Click the Add button Multimedia Web Client User Guide Standard Nortel Confidential 80 Managing your contacts and calls Viewing a personal address book entry To view the details of a personal address book entry 1 Select the Directory entry 2 Right click on the Directory entry and select View Details from the shortcut menu of available actions The Multimedia Web Client displays a Contact Details window for the selected entry Tip You can initiate a call to a specific number or address shown in the Contact Details window by clicking on the highlighted field NN100
64. l in a general lot for any user in the domain to retrieve it or parks holds a call for a specific user Displays the integrated dial pad Send digits to the other party by selecting one or more of the dial pad digits mpare Dr OP imal yg Multimedia Web Client User Guide Standard Nortel Confidential 178 Button references Conversation window Voice mail control buttons Icon Description Ends the voice mail call Holds retrieves the voice mail call Sends the reply command digit s to the voice mail server Sends the call back command digit s to the voice mail server Sends your pre defined key1 command digit s to the voice mail server Sends the previous message command digit s to the voice mail server Sends the play command digit s to the voice mail server Sends the next message command digit s to the voice mail server Sends the delete message command digit s to the voice mail server Sends your pre defined key2 command digit s to the voice mail server SG CO VVisA SelewBys Displays the integrated dial pad Send digits to the voice mail server by selecting one or more of the dial pad digits NN10040 113 Standard Nortel Confidential Button references 179 Conversation window Sharing buttons Icon Description Not available Not available Not available Displays a Web Push dial
65. lays your Personal Agent Quick Start page In the new window click the Directory button to access your personal address book The Personal Agent displays your personal address book Click the Nickname for the address book entry The Personal Agent displays the selected address book entry Click Edit The Personal Agent displays the address book entry edit page Clear the Friend check box Click Save to save your changes or Cancel to exit without saving NN10040 113 Standard Nortel Confidential 93 Sharing Topics in this section e Understanding sharing on page 94 e Sending web pages on page 95 Multimedia Web Client User Guide Standard Nortel Confidential 94 Sharing Understanding sharing The Multimedia Web Client enables two users to team together in a multimedia sharing conversation and enables one PC to support multiple peer to peer sharing conversations simultaneously The Multimedia Web Client offers the Send Web Page sharing tool The Send Web Page enables you to send web pages to the remote user NN10040 113 Standard Nortel Confidential Sharing 95 Sending web pages The Multimedia Web Client lets you push send web pages for display on another user s screen It also enables you to view web pages pushed from another user Multimedia Web Client User Guide Standard Nortel Confidential 96 Sharing Pushing a web page to another party on an acti
66. lems 132 NN10040 113 Standard Nortel Confidential Index 143 video problems 133 U user settings IP address 96 username 96 V video cameras 139 video settings custom video configuration 105 disabling video 105 voice mail functions 40 message waiting indicator 39 using voice mail 39 voice mail settings custom commands 111 mailbox ID 110 mailbox password 110 phone number 110 standard commands 110 W web push co browsing 81 during an active call 77 receiving pages 80 while not on a call 79 wizards audio 117 Multimedia Web Client User Guide
67. ll handling buttons e Send File Not available e Share The Conversation window expands to show the share control panel From there you can access the Multimedia Web Client sharing tools Send File Not available Share Whiteboard Not available Multimedia Web Client User Guide Standard Nortel Confidential 30 Multimedia communication Transfer Clipboard Not available Send Web Page Sends web pages for viewing on the other user s system The call control panel displays the following call handling buttons Answer The call is answered and voice is started Answer Video The call is answered and voice and if negotiated video is started Reply w IM When selected the Conversation window expands to show the instant messaging control panel where you can enter a message to send to the caller The incoming call is not affected and can still be handled through one of the other Conversation window call handling buttons Decline Informs the caller that the call has been declined and the Conversation window closes You have the option of declining with or without a reason Ignore The conversation window closes You can configure whether or not the caller is informed that the call has been ignored using Tools gt Preferences gt Miscellaneous Redirect A Redirect Call window appears and you can select or enter an address where the call will be redirected After selecting or manually enterin
68. ll park retrieve e call transfer blind or consult e web page push and co browsing e do not disturb DND e call handling decline redirect or ignore incoming calls e instant messaging send and receive text messages e IM chat creating new chat rooms and joining existing chat rooms e video calls on demand one way and two way video e conference calls requires network conference server NN10040 113 Standard Nortel Confidential Getting started 3 Useful terms to know The Multimedia Web Client uses some terms that may be new to you Take a moment to read through the explanations to familiarize yourself with the following terms e Address on page 4 e Conference on page 5 e Conversation on page 6 e Friends on page 8 e Personal address book on page 9 e Presence on page 10 e Proxy server on page 11 e Before you begin on page 12 Multimedia Web Client User Guide Standard Nortel Confidential 4 Getting started Address When a procedure instructs you to enter an address it means entering either a telephone number or a SIP Session Initiation Protocol address A SIP address is a unique identifier of users on the IP network It has the same format as an email address for example jdoe lab1 org but it is not an email address The network can identify where you are and route your calls by tracking your SIP address when you sign in to any Multime
69. lready held and opens a Make A Call window that allows you to originate another call Once that new call is answered the Conference button becomes a Join button that allows you to join the new call and the held call into a single conference call e Start Camera Attempts to add video to the existing voice conversation e Transfer Transfers the conversation to another user The transfer can be unattended blind transfer or attended consult transfer e Park call Parks or holds a call in a general lot so another user can retrieve it with a call park token or parks a call for a specific user for retrieval Multimedia Web Client User Guide Standard Nortel Confidential 32 Multimedia communication Disabling call waiting If you do not wish to receive any incoming calls while you are on an active call you can have your system administrator activate the call waiting disable feature When this feature is enabled you do not receive any incoming call pop up windows allowing you to focus on your current call The rejected incoming calls are logged into your incoming call logs and missed calls logs Note Activating the call waiting disable feature does not affect instant messaging collaboration capabilities or making outgoing calls When the system administrator activates the call waiting disable feature the caller receives one of the following e abusy tone e your voice mail with the user busy greeting
70. m is private public or public with password in the Room Type field Select names from Friends Recent or Directory buttons and click Add The names you selected appear in the Participants list Tip Click Remove to delete names from the Participants list Type the SIP address in the Invite other field and click Add The name appears in the Participants list Click Create You will be placed into the chat room and each user in the Invite Participants list will receive a chat invitation NN10040 113 Standard Nortel Confidential Using the IM chat room 105 Joining a chat room To join a chat room 1 Select Tools gt Start Chat or click the Chat button on the Multimedia Web Client main GUI or click the Chat button from the Quick Start panel 2 Select the chat room you wish to join The Select Chat Room window only lists public or public chat rooms with password in the Room List panel Note The chat rooms that are password protected have a lock icon next to their names 3 Select a chat room you wish to join from the Room List panel and click the Join chat room button 4 Ifthe chat room is password protected enter the password in the Please input password window 5 Enter the password and click OK Note Click the Refresh button to retrieve the latest chat room information from the Room List panel Multimedia Web Client User Guide Standard wNortel Confidential 106 U
71. may not have logged into the network use the Login menu If you have logged into the network that is if there is a green light on your Login menu your service profile does not include video Please contact your service provider or administrator If the video controls are enabled make sure that the client has been configured to send receive video by verifying that the Video Disabled selection is NOT selected Just click on another setting to set up video if video was disabled Multimedia Web Client User Guide Standard Nortel Confidential 172 Troubleshooting No Codecs video message The camera may need to be manually configured Go to Tools gt Preferences gt Video and press the Configure button If video is not being displayed in the Video Configuration window select your video camera from the Video Driver drop down menu it is probably Microsoft WDM Click the Format button after video is displayed The window that comes up varies from camera to camera but look for a control for Pixel Depth Compression or Format Choose either RGB 24 or 1420 in this control and press OK If RGB 24 or 1420 is not listed as a selection the camera may not be usable by the Multimedia Web Client However try examining other programs that came with the camera in order to enable Video For Windows with this camera Also check with the camera vendor s web site to obtain the most recent drivers
72. n on the main GUI The Instant Message address window appears 2 Select an address username or SIP address from the Friends Recent and or Directory buttons Click Add to place the address into the Participants list Click Start IM Broadcast Session The IM Broadcast window appears Type your message in the instant messaging control panel If desired you may format the text by using the font button 6 Press lt Enter gt on your keyboard or click the SEND button in the instant messaging control panel Note From the IM broadcast window you can only send messages to multiple users simultaneously You cannot receive any messages in the IM broadcast window If someone replies to your broadcast you receive the message in an Instant Message window If one of your contacts is offline the User Unavailable window appears letting you know that your IM broadcast failed to reach this person NN10040 113 Standard Nortel Confidential Multimedia communication 51 Using voice mail The Multimedia Web Client gives you point and select access to your voice mail service from your organization or network provider Your service package determines whether or not you can access the integrated voice mail commands the Multimedia Web Client provides Contact your service provider for details on obtaining network based voice mail and ensuring that your unanswered calls go to your network voice mailbox Tip Before accessing your
73. n the chat room Multimedia Web Client User Guide Standard Nortel Confidential 108 Using the IM chat room Sending a private message To send a private message to a specific participant in the chat room 1 Select the name of the participant from the Send to window 2 Type your message and click Send NN10040 113 Standard Nortel Confidential Using the IM chat room 109 Changing the topic To change the topic in the chat room 1 Select Topic The Set Topic window appears 2 Type the topic you wish to discuss and click OK Multimedia Web Client User Guide Standard Nortel Confidential 110 Using the IM chat room Inviting a friend into a chat room To invite a friend into a chat room 1 Click Invite The Invite Participants window appears 2 Select a friend from the Friends Recent or Directory buttons 3 Click Invite NN10040 113 Standard Nortel Confidential Using the IM chat room 111 Receiving an invitation to join a chat room 1 If you are invited to join a chat room you have the choice to accept decline or ignore the invitation from the Chat Invitation window Click Accept to join the chat room Accepting an invitation notifies all participants in the chat room that you have joined the chat room 2 Click Decline or Decline with reason to reject the invitation Declining the invitation notifies your friend that you declined the invitation 3 Click Ignore When the
74. nce state Icon Presence state s Description 9 Unknown No presence information available Connected User is registered in network Connected Away Connected Out to Lunch Connected By Right Back Connected lt custom note gt User is registered in network and has manually set this state to indicate that the user may not be reachable Connected Inactive User is registered in network has automatic presence and has not accessed the computer where the Multimedia Web Client is currently registered from for a period of time Active Available User is registered in network has automatic presence enabled and is actively using the computer where the Multimedia Web Client is currently registered from Active On the Phone User is registered in network has automatic presence and is actively on a call o Unavailable Busy Unavailable On Vacation Unavailable Offline Unavailable lt custom note gt User is registered in network and has manually set this state to indicate that the user may not be reachable or user is not registered in network Note You cannot manually set all of the presence states shown in the above table For example the Connected Inactive state is set by the Multimedia Web Client automatically when it detects you have been away from your computer for a specified amount of time NN10040 113 Standard Nortel Confidential P
75. o not send or receive video on my calls option to completely disable all video incoming and outgoing OR Select the Restrict video to receive only operation check box to allow other video enabled clients to send you video while your Multimedia Web Client does not 3 Click OK to save your changes or Cancel to exit without saving Tip Re enable video by selecting one of the pre defined video configuration settings or the custom video configuration setting If video has been enabled for all calls either bi directional or receive only video can be wholly disabled by selecting the Do not send or receive video on my calls setting NN10040 113 Standard Nortel Confidential Advanced set up 131 Custom video configuration Note Using a custom video configuration must be done with care The combination of a large video image size high quality codec setting and high Frames Per Second FPS produces video transmission rates over 1 Mbps and erodes network and PC performance You are encouraged to use one of the pre defined video configurations for everyday use To customize your video configuration 1 Select Tools gt Preferences and the Video list item to display the Video settings window 2 Click Configure or select Custom setting for the first time The Video Configuration window displays Advanced users can fine tune their video settings from the Video Configuration window 3 Adjust the custom video
76. of available actions 3 Select the action you wish to perform on the entry These actions include Call Call the user using their primary contact address Call at Call the user at a specified PSTN number Email Send an email to the user Send Instant Message Send an instant message to the user Sharing Start a sharing conversation with the user View Details Display detailed information about the user Note The list of available shortcut actions depends on how much information is available for the address book entry For example if the selected address book entry has a home phone number then an option to call the user at that home phone number also appears on the action menu NN10040 113 Standard Nortel Confidential Managing your contacts and calls 77 Adding a personal address book entry The Multimedia Web Client provides read only access to your personal address book You must use the Personal Agent to create or add entries to your personal address book As you alter your personal address book using the Personal Agent your clients automatically download the updated information Refer to the Personal Agent User Guide for more information about using the Personal Agent to manage your personal address book There are two ways to add an entry into your personal address book using the Personal Agent The first method is to manually create a new entry where you provide all th
77. og that allows you to send a web page to the remote party SEMS Multimedia Web Client User Guide Standard Nortel Confidential 180 Button references Conversation window Instant Message buttons Icon Description Displays a file dialog window that allows you to select a file to send to the remote party Selects whether or not a timestamp should be displayed with messages in the instant message display area Prints your instant message display area Set attributes of your instant message text such as color weight slant and underline Erases the instant message display area Inserts an emoticon into your instant message text Enables you to create or join a chat room Sends your instant message to the remote party Aseje zoja SEND NN10040 113 Standard Nortel Confidential 181 Hardware notes Topics in this section include e Compatible video cameras on page 182 e Compatibility with the client application on page 183 Multimedia Web Client User Guide Standard Nortel Confidential 182 Hardware notes Compatible video cameras The Multimedia Web Client requires video cameras which capture video in RGB 24 or 1420 video format and the vast majority of USB 1 x web cameras meet these requirements compatibility about which cameras work with the Multimedia Web Client on an individual user s PC There a
78. or Cancel to exit without saving NN10040 113 Standard Nortel Confidential Advanced set up 125 Specifying echo reduction 1 Select Tools gt Preferences and the Audio list item to display the Audio settings window 2 Select whether the Multimedia Web Client activates its Echo Reducer capabilities to improve voice quality if you are using computer speakers instead of headphones When using speakers or hands free on the telephone set your microphone can pick up the caller s voice and echo it back to the calling party Set echo reduction to a lower setting if echo is a problem use a higher setting if the calling party is in a noisy environment 3 Click OK to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 126 Advanced set up Accessing the Audio Wizard 1 Select Tools gt Preferences and the Audio list item to display the Audio settings window 2 Select Launch to start the Audio Wizard For complete information about the Audio Wizard see Using the audio wizard to configure audio volume on page 148 NN10040 113 Standard Nortel Confidential Advanced set up 127 Setting up video preferences optional You can choose various video settings to suit your particular needs The pre configured values in the Video settings window apply to most users An expert user may choose to configure custom settings Note Access to the
79. ork bandwidth A value of 15 produces quite an effective sense of motion NN10040 113 Standard Nortel Confidential Advanced set up 133 e Display Remote Video at options allow you to specify the scaling factor on received video 2x means image dimensions multiplied by 2 4x means image dimensions multiplied by 4 Smaller screens disable these scaling factors as appropriate Select Emb if you want video to be integrated into the Conversation window otherwise video appears in a separate Video window 4 Click OK to save the changes or Cancel to exit without saving The Video Configuration window closes 5 In the Preferences window click OK to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 134 Advanced set up Setting up network based voice mail access optional Voice mail preferences allow you to customize how the Multimedia Web Client behaves when contacting your voice mail server Tip The voice mail settings default to an MCS voice mail system If you use a different voice mail system you voice mail settings will vary You must match what is provisioned to access the specified voice mail system Note Access to the voice mail settings is dependent on your service package If voice mail is not enabled in your service package you cannot alter the voice mail settings To set up your network based voice mail access
80. oup in the Enter new group name text field and click Save Tip Additional groups can be renamed without leaving the Groups edit page Repeat Step 4 and Step 5 for each group you wish to rename 6 Click Back when you are done renaming groups NN10040 113 Standard Nortel Confidential Managing your contacts and calls 85 Removing a group in your personal address book The Multimedia Web Client provides read only access to your personal address book You must use the Personal Agent to manage your address book groups entries in your personal address book Note If a group that contains address book entries is removed the entries are not removed Those address book entries remain in your personal address book but are not associated with a group To remove a personal address book group 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and displays your Personal Agent Quick Start page In the new window click the Directory button to access your personal address book The Personal Agent displays your personal address book Click the Groups button The Personal Agent displays the address book group edit page Select a group from the Group list and click Delete A delete confirmation dialog box appears Click OK to delete the add book entry or entries Tip Additional groups can be remov
81. our service package does not support the Music on hold service then the call you place on hold will not be able to hear music Tip While the call is on hold you can make and answer other calls NN10040 113 Standard Nortel Confidential Multimedia communication 35 Retrieving a held call To retrieve a call on hold click the flashing Hold button The call is retrieved and the Hold button on the call control panel stops flashing Note It is possible that you might not be able to retrieve a call For example the caller you put on hold can place you on hold as well If you retrieve a held call while another call is already active then the active call is automatically placed on hold before retrieving the held call Multimedia Web Client User Guide Standard Nortel Confidential 36 Multimedia communication Parking a call The Park Call button allows you to place a call on hold so that someone else can retrieve it You can have the call returned to you if it is not picked up after a specified amount of time This service must be enabled in your service package You can park a call in a general lot for general retrieval or park a call for a specific user To park a call 1 Make a call or answer an incoming voice call Click Park Call The Park Call window appears Select Park in a general lot if you wish to hold the call for any user in the domain to retrieve it 4 Click OK The follow
82. pt of conversations is key to understanding and using the multimedia capabilities of the Multimedia Web Client NN10040 113 Standard Nortel Confidential Getting started 7 Service package Your service provider or system administrator assigns a service package with pre defined features and options for you Some features will only be available to you if they are listed in your service package For example your company may not support PC video cameras and therefore these settings would not be available for you to change In addition to video your service package defines how many Friends you can have how many callers you can join in an audio conference and whether you have voice mail enabled If you have access to the Personal Agent you can view the features and options available in your service package through Settings gt Preferences gt Services gt Service Package Note Your service package features won t be available on your Multimedia Web Client until you sign in Multimedia Web Client User Guide Standard Nortel Confidential 8 Getting started Friends Within your personal address book you can designate entries as Friends People that you contact frequently are good candidates as Friends If you have marked an address book entry as a Friend then you can see the online presence status for that entry Just click the Friends Online button to see your Friends and their online presence status
83. r contacts and calls Friends Online entry commands The Multimedia Web Client allows you to select a friend or multiple friends simultaneously from your list of Friends NN10040 113 Standard Nortel Confidential Managing your contacts and calls 89 Selecting a friend When you select one name from the Friends entry the Multimedia Web Client allows you to access many commands To see what commands are available for a selected personal address book entry 1 Select the Friends entry 2 Right click on the Friends entry to display a shortcut menu of available actions 3 Select the action you wish to perform on the entry These actions include Call Call the Friend using their primary contact address Call at Call the Friend at a specified PSTN number Email Send an email to the Friend Send Instant Message Send an instant message to the Friend Sharing Start a sharing conversation with the Friend View Details Display detailed information about the Friend Tip The Start Broadcast is unavailable when you select a name from p the shortcut menu To enable this option select multiple entries from s your list of Friends by using either shift click or ctrl click and then right clicking on Start Broadcast Note The list of available actions depends on how much information is available in the address book entry for the Friend For example if the selected Friend has a hom
84. r the Instant Message button on the main GUI The Instant Message address window appears 2 Enter an address username or SIP address in the Send Instant Message to field The Instant Message address window also includes access to your personal address book your friends and a list of most recent addresses you ve had instant message conversations with Click the Friends Recent and or Directory buttons to access these extra address resources 3 Click Add to place the address into the Participants list The Multimedia Web Client allows you to start multiple instant message conversations at one time If you want to start multiple instant message conversations at one time repeat the previous two steps for each address you wish to start an instant message conversation with 4 Click Start IM Session to bring up an IM Conversation window Tip When initiating an instant message directly from a Directory entry Friends entry Call Logs entry or a Conversation window you do not have to enter the instant message recipient address using the Instant Message address window 5 Type your message in the instant message control panel If desired you may format the text by using the font control button 6 Press lt Enter gt on your keyboard or click the SEND button in the instant messaging control panel NN10040 113 Standard Nortel Confidential Multimedia communication 47 Sending an instant message during a call
85. re too many issues out of Nortel Networks control and influence for any concrete recommendations to be made Note Nortel Networks can make no recommendation or statement of gt Issues which may influence the operation of a camera are e hardware revision of the CPU CPU chipset and motherboard e software revision of CPU chipset and motherboard device drivers e release and revision of the Windows operating system e hardware revision of the camera e software revision of the camera drivers e the presence of other user installed devices USB or otherwise which were previously installed on the user s PC Other devices may cause issues regardless of whether they are still present or not e the installation of other software packages on the user s PC NN10040 113 Standard Nortel Confidential Hardware notes 183 Compatibility with the client application The responsibility of ensuring compatibility of the camera with the Multimedia Web Client application is critical Compatibility is usually indicated by successfully installing the camera seeing the camera recognized by the client application and proper behavior of the Multimedia Web Client application during and after several video telephony phone calls The following guidelines are recommended e Evaluate the camera in person before purchasing e If multiple computers with different versions of the Windows operating system are going to be used with the camer
86. removes the blue and bold highlighting of the missed call log entry Tip To acknowledge all missed calls at one time right click on any call log entry and select Clear Missed Calls from the shortcut menu Multimedia Web Client User Guide Standard Nortel Confidential 70 Managing your contacts and calls Checking your outbox To check your outbox for a list of your outgoing calls 1 Click the Call Logs button from the Multimedia Web Client main toolbar or select View gt Call Logs from the main menu The main GUI window will expand to include the Call Logs display panel 2 Select the Outbox tab in the Call Logs display panel to view your outbox entries Tip Sort the entries in your outbox by any of the displayed columns by clicking the column name To reverse the sort click on the column name again NN10040 113 Standard Nortel Confidential Managing your contacts and calls 71 Deleting call log entries To permanently delete a call log entry 1 Select the call log entry you wish to delete 2 Click the Delete Entry button on the Call Logs display panel or Call Logs window You can also right click on the selected entry and click Delete or press the Delete key on your keyboard A delete confirmation dialog box appears 3 Select Yes to delete the call log entry Tip You can remove multiple call log entries from the inbox or outbox at the same time Select a range of multiple ent
87. resence 57 Automatic presence You can configure the Multimedia Web Client to automatically alert others whether you are away from your PC and or on the telephone Note The ability to configure automatic presence notifications on the Multimedia Web Client is dependent upon your service package If your service package does not support automatic presence then you will not be able to use the automatic presence feature If automatic presence is in your service package then you can configure your automatic presence settings To access automatic presence settings select Tools gt Preferences and the Presence list item Multimedia Web Client User Guide Standard Nortel Confidential 58 Presence Managing your presence Once you are registered with the network the Multimedia Web Client allows you to change your presence information at any time There are two different procedures you can use to change your presence in the network e changing presence state from the main menu e changing presence state from the presence shortcut menu NN10040 113 Standard Nortel Confidential Presence 59 Changing presence state from the main menu To change your presence state using the Multimedia Web Client main menu 1 Select Login gt Change My Status Select the desired presence state from the Change My Status submenu If you selected one of the Unavailable states the Unavailable Setting window appears 2 Clic
88. ries using either shift click or ctrl click and then click the Delete Entry button Multimedia Web Client User Guide Standard Nortel Confidential 72 Managing your contacts and calls Saving call log entries You can save your call log entries from your inbox or outbox on to your PC To save your call log entries on your PC 1 2 Select Inbox or Outbox Click Save Call Logs button on the Call Logs display panel or Call Logs window Select the folder where you wish to save the call log entries For example you can save the file on your desktop Click Save The file automatically saves as a txt file NN10040 113 Standard Nortel Confidential Managing your contacts and calls 73 Managing your personal address book Your Multimedia Web Client personal address book provides read only access about all of your key contacts You can choose how the Multimedia Web Client displays your contacts and perform actions using contact information When you sign in your personal address book is downloaded from the network Note You cannot alter your personal address book entries using the Multimedia Web Client The Multimedia Web Client provides integrated access into the Personal Agent web pages where you manage your personal address book data Multimedia Web Client User Guide Standard Nortel Confidential 74 Managing your contacts and calls Viewing your personal address book
89. rieve function in the Personal Agent you do not need the call park token information to retrieve a call Note The ability to automatically retrieve a parked call that was not answered within a specified amount of time is dependent upon your service package NN10040 113 Standard Nortel Confidential Multimedia communication 39 Transferring a call You can transfer an active call without talking to the person you are transferring the call to blind transfer or you can consult with the person who will receive your transferred call consult transfer Multimedia Web Client User Guide Standard Nortel Confidential 40 Multimedia communication Blind transfer To perform a blind transfer of an active call 1 Click Transfer in the call control panel for the conversation you wish to transfer The Transfer Call window appears Enter a transfer address such as a telephone number or SIP address or by selecting a Redial or Directory entry Click Direct Transfer in the Transfer Call window The Multimedia Web Client transfers the call to the named destination closes the Conversation window and disconnects the call NN10040 113 Standard Nortel Confidential Multimedia communication 41 Consult transfer To transfer an active call and speak with the party you are transferring to 1 Click Transfer in the panel for the conversation you wish to transfer The Transfer Call window appe
90. s an incoming call it displays a receiving call Conversation window that displays Receiving Call on your desktop The receiving call Conversation window contains the following buttons and status information e The name of the calling party appears in the title bar Note The name displayed in the window is selected using the following order of precedence If the calling party is defined in your personal address book then the user s nickname is displayed If the user has provided a display name and the user is not in your personal address book then their display name is displayed If the calling party is not in your personal address book and no display name is provided then the user s username is displayed e If the caller provides a network calling picture ID a photo of the caller appears The user s name also appears at the bottom of the user s photo e If the calling party provides a subject for the call the call subject displays in the Subject area e Stop Closes the Conversation window and ends the call e Call Until the call is answered the Call button has no action Once a call is answered the Call button closes or reopens the call control panel e Instant Message The Conversation window expands to show the instant messaging control panel where you can enter a message to send to the caller The incoming call is not affected and can still be handled through one of the other Conversation window ca
91. s is why the use of a headset or handset with your PC is recommended The use of headphones without a microphone along with your desktop microphone will also work Sometimes echo occurs even when using a headset Usually a quick adjustment of the volume can fix this Try lowering the speaker volume and microphone gain Some sound cards have input mixing capabilities To see if your card supports this 1 Launch the Windows volume control application via Start gt Programs gt Accessories gt Entertainment gt Volume Control Note Your version of Windows may have a different path to the volume control Check the Start gt Help menu to find it 2 Select Options gt Properties 3 Select Adjust Volume for Recording and click OK Note Although not all sound cards have this option you may have the Mixed Input checkbox If Mixed Input is checked you can experience echo even when using a headset Uncheck the Mixed Input check box and see if the echo has disappeared Tip Muting Wave on the recording settings can also help with this problem Tip To reduce echo of your analog headset you can also use the audio wizard to configure your audio volume For more information refer to Using the audio wizard to configure audio volume on page 148 Multimedia Web Client User Guide Standard Nortel Confidential 158 Troubleshooting No voice Make sure no other audio applications are running
92. save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 140 Advanced set up Setting instant messaging preferences Instant messaging preferences allow you to customize how the Multimedia Web Client behaves during instant messaging NN10040 113 Standard Nortel Confidential Advanced set up 141 Specifying an audible alert To control whether the Multimedia Web Client generates an audible alert when an instant message is received 1 Select Tools gt Preferences and the Instant Messaging list item 2 Select the Play a sound when a message is received check box to have the Multimedia Web Client generate an audible alert when an instant message is received Clear the check box if you do not want the Multimedia Web Client to generate an audible alert when an instant message is received 3 Click OK to save your changes or Cancel to exit without saving Multimedia Web Client User Guide Standard Nortel Confidential 142 Advanced set up Specifying instant message timestamps By default the Multimedia Web Client displays a time and date stamp for every instant message To change the date display format or to remove the datestamp from being displayed 1 Select Tools gt Preferences and the Instant Messaging list item 2 Select the desired timestamp format from the Timestamp format settings drop down menu 3 Click OK to save your changes or Can
93. sing the IM chat room Chatting in a room Once you join a chat room the Topic window appears e The title bar displays the chat room name room type and the number of participants e The Topic panel displays the topic of the chat room e The Send to window shows the list of participants in the chat room Your name within this window is greyed out The default setting in this window is All participants which means all participants in the chat room can see your instant messages e The Save button saves your chat e The Timestamp button shows the date and time of your chat e The Print button prints your chat e The Font button changes your font type and font size e The Clear button clears your chat in the Conversation window e The Emoticons button allows you to add emoticons to your chat e The Invite button allows you to invite your contacts into the chat room e The Topic button allows you to set or change the chat room topic Once you join a chat room you can send messages to all participants or to just one participant You can change the topic of a particular chat room and also invite others to join the chat room NN10040 113 Standard Nortel Confidential Using the IM chat room 107 Sending a message to all participants To send an instant message to all participants in the chat room 1 Type your message in the field next to the Send button 2 Click Send This sends your message to all participants i
94. ssdcacstaecede 1 What is the Multimedia Web Client 0 0000 c eee tees 1 Usou ernst KNOW o u5k cc bens cued ededwdads Peek EA TRAA 2 OOS ox i daceaes ok eh ee er wd eosin doce eA b Aes ed as ee 2 CONO O 2nckecerasabidudetacaee cedescbeheceieeseetadetedaneeiae 3 CSET SAINI bgt w sana euch WH ONE E Raw gen Ak doh Mi ecg eA aE an we wa He 3 CENE PANID aue a ra a AT TA ULETE NA NEE 3 PEMES TAE AEL EEE e A E EEA EET 4 Forsonal address DOOR idee ra irnir EAA Sere ele A IA ete de dda oi 4 PeO fainndsadenaenee dee ageesdetnndaaee Cee aieeee E EAE 5 PROM SSE sta reed eee baa ee LA ey ORR mS HA ae mae tes 5 Ne NM IME Sat seach ance E a adnan igi nd wale nae Unig amp Gola eke 5 Minimum hardware and operating system requirements 20055 6 Recommended hardware and operating system requirements 6 Optional hardware and software requirements 0000 eee eaeees 7 Starting the Multimedia Web Client 0 00 cece tees 7 Signing in to the Multimedia Web Client 0 00 cece eee 9 Understanding the Multimedia Web Client interface nnana nananana 12 Mam mMenu ACONS oicce dia d kab taai a a AA 13 ant DUNS anaa a a ewe ds ee A eee 14 Multimedia Web Client User Guide Standard Nortel Confidential iv PIS BUMONS 252 chad a thay d PRL a tA AR CRM ERE eS Ra EERE Odea ODE HEM 15 LDT VII ACI sreske pi ak daca aie aa ek oc See 16 Chapter 2 Multimedia communication 0000
95. status button on the Multimedia Web Client main window The Multimedia Web Client makes a call to your voice mail server A Conversation window and extended call control panel opens that enables you to interact easily with the voice mail system Multimedia Web Client User Guide Standard Nortel Confidential 54 Multimedia communication Using voice mail functions To use the voice mail control panel functions click the command buttons on the voice mail control panel for the function you wish to perform on the voice mail system You can also access the integrated dial pad to manually enter commands for the voice mail system To access the integrated dial pad 1 Click on the Keypad button in the call control panel The Multimedia Web Client displays a dial pad so you can enter digits to send to the voice mail server 2 Click the digit s you want to send to the voice mail server You can also use your keyboard to type in the digits to send NN10040 113 Standard Nortel Confidential 55 Presence Topics in this section e Understanding presence on page 56 e Managing your presence on page 58 Multimedia Web Client User Guide Standard Nortel Confidential 56 Presence Understanding presence Presence is how you let others users know your status in the network This lets other users know whether you are online offline available or unavailable Each presence icon represents a prese
96. t PC processor are recommended for optimal video performance If the other party has a camera and subscribes to video service then you can receive their video transmission as well There are pre defined video configurations for e Very low bandwidth Dialup modem e Low bandwidth ISDN Cable modem DSL e Medium bandwidth High speed LAN e High bandwidth High speed LAN e Receive only video In addition the Multimedia Web Client allows you to specify a custom video configuration The default setting for video is receive only video Before you can send video you must configure the video settings For more information on video configuration procedures see Setting up video preferences optional on page 127 Multimedia Web Client User Guide Standard Nortel Confidential 26 Multimedia communication Making a voice or video call To initiate a voice or video call 1 Select Tools gt Make Call or click the Make A Call button on the Multimedia Web Client main GUI The Make A Call address window appears Enter an address username SIP address or public telephone number in the Make Call to field When dialing a public telephone number do not add punctuation to the number For example 5556245 is a valid public telephone number while 972 555 6245 is not Tip For outside calls from an office system or for long distance calls be sure to include any necessary access codes for example dial 619725556
97. t up 121 Configuring the network proxy 1 Select Tools gt Preferences and the Network list item to display the Network configuration window Your proxy server IP address appears 2 Select There is a firewall and select a Timer Value if there is a firewall between the proxy server and the Multimedia Web Client optional Contact your system administrator for more information on when to enable this setting 3 Click OK to save your active proxy changes or Cancel to exit without saving Multimedia Web Client User Guide Standard wNortel Confidential 122 Advanced set up Specifying automatic sign in to the default proxy 1 Select Auto Connect at startup if you want the Multimedia Web Client to automatically connect to the proxy server when you start the program 2 Click OK to save your changes or Cancel to exit without saving NN10040 113 Standard Nortel Confidential Advanced set up 123 Setting up audio preferences Audio preferences allow you to customize Multimedia Web Client audio settings Multimedia Web Client User Guide Standard Nortel Confidential 124 Advanced set up Specifying call related sound effects 1 Select Tools gt Preferences and the Audio list item to display the Audio settings window Select whether the Multimedia Web Client generates call related sound effects for example local incoming ringing or end of call notification Click OK to save your changes
98. the Multimedia Web Client may not be supported on your network Multimedia Web Client User Guide Standard Nortel Confidential 164 Troubleshooting Cannot complete call Verify that you have dialed the correct number If the number is correct connection to this number may not be supported by your network Contact your next level of support for more information NN10040 113 Standard Nortel Confidential Troubleshooting 165 Voice mail button is disabled You must set up your voice mail access before the Multimedia Web Client can access your voice mail system Access to voice mail preferences is dependent upon your service package Multimedia Web Client User Guide Standard Nortel Confidential 166 Troubleshooting Sharing problems Some sharing tools are unavailable when using the Multimedia Web Client The following sharing tools are unavailable when using the Multimedia Web Client e Send File e Transfer Clipboard e Share Whiteboard NN10040 113 Standard Nortel Confidential Troubleshooting 167 Web Co browsing does not work Make sure you are using Netscape version 7 0 or later or Internet Explorer version 6 0 or later Multimedia Web Client User Guide Standard Nortel Confidential 168 Troubleshooting Video problems Video cameras and video settings may require fine tuning to optimize the quality of the transmission NN10040 113 Standard Nortel Confid
99. ting Fine tunes video performance Note The video bit rates listed for the pre defined video configuration settings are approximate and may vary in actual use The first time you configure the video the video camera is examined and verified for compatibility with the Multimedia Web Client If the camera is compatible a small window displaying video from the camera appears NN10040 113 Standard Nortel Confidential Advanced set up 129 If the video camera is incompatible with the Multimedia Web Client follow the on screen directions to configure the camera Note If no video camera is attached to the PC when you configure video a No camera available message is displayed the first time that you select a pre defined video configuration setting This message indicates that although you cannot send video you can still receive video 3 Click OK to close the Configure Video window 4 Click OK to save your changes or Cancel to exit without saving After the video camera has passed compatibility testing with the Multimedia Web Client video can be sent and received on all calls to other video enabled clients Multimedia Web Client User Guide Standard Nortel Confidential 130 Advanced set up Disabling video transmission To disable video transmission from your camera equipped PC 1 Select Tools gt Preferences and the Video list item to display the Video settings window 2 Select the D
100. u to specify the size and internal organization of the video image The layout of the Video Format window varies from camera to camera You can manipulate the following controls Resolution or Image Size specifies the preferred size of the images that are transmitted during a video phone call The following sizes are supported by the client 160x120 176x144 320x240 and 352x288 Note In a video call the two clients negotiate a video size acceptable to both so video size may vary from call to call Pixel Depth and Compression or Image Color Format specifies the organization of the video data captured by the camera The Multimedia Web Client supports two RGB 24 and 1420 although others may work If Video Codec is unavailable under the Preferred Video Codec drop down menu try to adjust this setting Source button produces another window that allows the you to specify how the camera captures video The layout of the Video Source window varies from camera to camera You can manipulate the following controls Select which camera to use if more than one Microsoft WDM camera is attached to the PC Adjust the camera s color balance brightness contrast and color saturation among other settings FPS field allows you to specify the number of Frames Per Second that the Multimedia Web Client transmits Higher numbers increase the fluidity of motion but at a cost of greater CPU and netw
101. ve call To push the active web page on your browser to another party on an active call 1 Click Share in the Conversation window for the call The Conversation window expands to show the sharing control panel Click Send Web Page from the sharing control panel The Multimedia Web Client displays a window to enter or confirms a web page selection to be pushed to the remote computer If the Multimedia Web Client was able to communicate with a compatible running web browser application a Confirm Web Push window is displayed with the current web page URL already entered for you Click Yes to push the web page to the other computer If the Multimedia Web Client was unable to communicate with a compatible running web browser application an empty Web Push window opens Enter a URL and select OK to push the web page to the other computer NN10040 113 Standard Nortel Confidential Sharing 97 Pushing a web page to another party not on an active call To push the active web page on your browser to another party not on an active call 1 Select Tools gt Sharing or the Sharing button on the main GUI The Sharing address window appears Tip When sending a web page directly from a Directory entry Friends entry Call Logs entry or a Conversation window for an active or incoming call you are presented with the instant message control panel directly either as a part of existing Conversation window or for a new Sharing Con
102. versation window You do not have to enter the message recipient address using the Sharing address window 2 Enter an address username or SIP address in the Share with field The Sharing address window also includes access to your personal address book your friends and a list of most recent addresses you ve had instant message conversations with Click the Friends Recent and or Directory buttons to access these extra address resources Click Send Web Page The Sharing Conversation window appears If the Multimedia Web Client was able to communicate with a compatible running web browser application a Confirm Web Push window appears with the current web page URL already entered for you Click Yes to push the web page to the other computer If the Multimedia Web Client was unable to communicate with a compatible running web browser application an empty Web Push window opens 7 Enter a URL and click OK to push the page to the other computer Multimedia Web Client User Guide Standard Nortel Confidential 98 Sharing Receiving web pages When you receive a web page the Conversation window expands to show the sharing control panel where you can decide if you want to view the page or not To view a received web page 1 Click Open in the sharing control panel The Multimedia Web Client opens your default web browser application and displays the received page The Multimedia Web Client also displays a dialog
103. video settings is dependent on your service package If video is not enabled in your service package then you cannot alter the video settings Remember to register before trying to alter these settings Multimedia Web Client User Guide Standard Nortel Confidential 128 Advanced set up Setting up video To set up video 1 Select Tools gt Preferences and the Video list item to display the Video settings window 2 Select the video configuration that most closely meets your needs The following table lists the video configuration settings Video setting Description Do not send or receive video Disables video on incoming or outgoing calls on my calls Very low bandwidth Enables video telephony over dialup This configuration uses a small video window and produces a video bit rate around 10 Kbps to 20 Kbps Low bandwidth Enables video telephony over ISDN DSL Cable modem This configuration uses a small video window and produces a video bit rate around 60 Kbps to 120 Kbps Medium bandwidth Enables video telephony in an office using a 10 100 Mbps LAN This configuration uses a medium sized video window and produces a video bit rate around 150 Kbps to 300 Kbps High bandwidth Enables video telephony in an office using a 10 100 Mbps LAN This configuration uses a large video window and produces a video bit rate around 400 to 800Kbps This video is suitable for overhead projection Custom set
104. ving an invitation to join a chat room 0000 eee eee 89 Leaving a Chat WOON sv cc aceyiea 60 eer 4 Rbk HMR ee Hk wb AEEA AA 90 Creating a chat room during an IM session 000 eee e eee eee eee eee 90 Chapter 7 Advanced SetU a5 css0k dsc cbndiwennceaes oteriana S 95 Configuring your preferences 0 00 cece eet 95 Seting p your User Profile cersesc ate Vo ko a ee oe Beg 96 Setting your connection speed 6 een eens 98 NN10040 113 Standard Nortel Confidential vii Defining network settings 2 00 cee eee 100 Configuring the network Proxy ua eek ee ee 100 Specifying automatic sign in to the default proxy 24 5 101 Setting up audio preferences 000 cc cette eee 101 Specifying call related sound effects 0 00 0c eee eee eee 101 Speciying Scho reduchi cc ccraea veered mheateieceheate onan ene 102 Accessing the Audio WIZRIG soe cece eee ee a a ai 102 Setting up video preferences optional 000 e eee eee eee 102 BOUIN UN OE Cicreadiasveseety desist odedieeeeelag dae oagedes 102 Disabling video transmission s bce ee kad eee ewe do Lek wwe did a bee a 105 Custom Video CONTQUISHION sro i cccacctesseeee dee seeeeedewacimws 105 Setting up network based voice mail access optional 109 Setting up file exchange settings 0 00 e eee eee eee 111 Setting automatic presence preferences 0 0 c cence eens 111
105. voice mail through the Multimedia Web Client for the first time you must configure the Multimedia Web Client to contact your voice mail system See Chapter Advanced set up on page 115 for more information on configuring the Multimedia Web Client for use with a voice mail system upon your service package For more information refer to Media Application Server Unified Communications Quick Reference Note Note The ability to use Unified Communications services is dependent Multimedia Web Client User Guide Standard Nortel Confidential 52 Multimedia communication Message Waiting Indicator MWI If your service package enables access to your network based voice mail server then when a user leaves you a voice mail message the Multimedia Web Client alerts you by flashing the Voice Mail status button on the main GUL If you do not subscribe to network based voice mail service the Voice Mail status button does not flash NN10040 113 Standard Nortel Confidential Multimedia communication 53 Accessing your voice mailbox Before using the Voice Mail button to access your voice mail server you must configure the Multimedia Web Client providing the command digits for the various voice mail commands See Chapter Advanced set up on page 115 for information about configuring the Multimedia Web Client voice mail command buttons To access your voice mailbox e Click the Voice Mail
106. your personal address book Click the Groups button The Personal Agent displays the address book group edit page Type the new group name in the Enter new group name text field and click Add Tip Additional groups can be created without leaving the Groups edit page Repeat Step 4 for each new group name you wish to create 5 Click the Back button when you are done adding new group names Multimedia Web Client User Guide Standard Nortel Confidential 84 Managing your contacts and calls Renaming a group in your personal address book The Multimedia Web Client provides read only access to your personal address book You must use the Personal Agent to manage your address book groups entries in your personal address book Note If a group that contains address book entries is renamed then all the entries are automatically moved to the renamed group To rename a personal address book group 1 Click the Personal Agent button on the Multimedia Web Client main toolbar or select Tools gt Personal Agent from the main menu A new browser window opens and displays your Personal Agent Quick Start page 2 Inthe new window click the Directory button to access your personal address book The Personal Agent displays your personal address book 3 Click the Groups button The Personal Agent displays the address book group edit page Select a group from the Group list and click Rename Type the new name of the gr

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