AcuTouch 6.0 Troubleshooting Guide
Contents
1. massager actuator If replacing the actuator does not solve the problem replace the main PCB AcuTouch 6 0 Troubleshooting Guide 3 Human Touch LLC 3030 Walnut Ave Long Beach CA 90807 humantouch com2. he AC outlet is most likely not working Plug the chair into a different AC outlet to verify that it receives power 2 AcuTouch 6 0 Troubleshooting Guide Step 3 If the chair is still not receiving power replace the main PCB board If this still does not solve the problem replace the chair Backrest Recline Incline The remote beeps once when Recline Incline buttons are pushed If you hear a single beep when you push the Recline and Incline buttons it means the backrest actuator is receiving power Therefore the actuator itself is not working properly Replace the backrest actuator The remote beeps twice when Recline Incline buttons pushed Ifthe backrest is in a fully inclined position and you hear two beeps when you push the Recline button it means the safety sensor has likely failed 1 Make sure that nothing is pressing on the safety sensor 2 Tap the safety sensor with your foot to ensure that it didn t get stuck during shipping 3 Ifthe problem still exists replace the safety sensor cover Foot and Calf Massager Deploy R etract The foot and calf massager will not retract the last few inches into the chair base Make sure the massager is not in the extended length position it must be returned to default position before retracting it The foot and calf massager will not raise or lower at all and the remote beeps when you push the legs up and legs down buttons on the controller Replace the foot and calf
3. he following Using the remote control select Action Settings then scroll through the options to My seat shoulder or verify that the function you want to use is not arm air massage is not working properly turned off Replace the chair Make sure you are pressing and holding the My backrest won t recline incline button for at least five seconds it recline incline can take several seconds to activate See Backrest Recline Incline on page 3 Using the remote control select Action My foot and calf Settings then scroll through the options to massager is not verify that the function you want to use is not massaging properly but med off I can still deploy Urnea oli retract it Replace the foot and calf massager My foot and calf Replace the chair massager won t massage and can NOT retract it My foot and calf See Foot and Calf Massager massager massages Deploy Retract on page 3 but won t raise lower My foot and calf Replace the footrest extension lever massager extension isn t working Power Step 1 Check the power cord 1 Verify that the power cord connection to the chair s power panel is secure and that the cord is not damaged 2 Ifthe power cord is damaged replace the power panel Step 2 Check the wall outlet 1 Pluga known working device such as a lamp into the AC outlet into which the chair is plugged 2 If the device does not work is not receiving power t
4. troubleshooting guide 2013 Human Touch LLC All rights reserved September 13 2013 AcuTouch 6 0 Troubleshooting This Troubleshooting Guide walks you step by step through the diagnosis of AcuTouch 6 0 customer problems Itis important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken Getting Started 1 Turn the power switch on the back of the chair base to Off wait approximately five seconds then tum it back On 2 Verify that the backrest massage mechanism and the foot and calf massager paddles move when you power on the chair If they do not see Power on page 2 3 Wait 30 seconds while a system check is performed then verify that the problem still exists 4 Ifthe problem still exists choose from the following issues To Troubleshoot This Issue Do the following If the remote screen does not display any text replace the remote My remote control is E not working properly Ifthe remote screen displays normal text but you cannot activate any of the functions replace the massage mechanism Using the remote control select Action Settings then scroll through the options to verify that the function you want to use is not My backrest is not turned off massaging properly Replace the massage mechanism AcuTouch 6 0 Troubleshooting Guide 1 To Troubleshoot This Issue Do t
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