PC-300 Troubleshooting Guide
Contents
1. entered on the chair 3 Check to see if there is less clearance between the backrest and the sides of the chair on one side of the chair than there is on the other Try to center the backrest between the two sides of the chair like you would a bicycle tire between the two brake pads Soft clicking sound when engaging the recline handle This noise is normal Slight dragging noise when reclining or inclining This noise is normal Abnormal noise when reclining or inclining If the noise you are hearing does not seem to meet any of the above conditions 1 Remove the pads from the chair 2 Recline and incline the chair to see if the noise still exists 3 If the noise is gone the noise was caused by the pads and is normal Reinstall the pads following the installation instructions that came with the chair to ensure proper installation 4 Ifthe noise persists replace the chair PC 300Troubleshooting Guide Human Touch LLC 3030 Walnut Ave Long Beach CA 90807 www humantouch com2. oles in the bottom corners of ootrest the seat pad otherwise the bottom of the seat pad will not retract along with the footrest The Chair Will Not Recline or Incline 1 Verify that the chair is plugged into a working wall outlet 2 Verify that there is weight distributed across the chair not just on the back of the seat when attempting to recline the chair as this will prevent the chair from reclining 3 Verify that there is nothing pressing against the footrest when attempting to recline the chair as this will prevent the chair from reclining 4 Replace the recline actuator Itis important to distinguish between typical noises caused by upholstery rubbing together or clicking of the electronic recline switch from those that are out of the ordinary Rubbing or squeaking sound This noise is normal caused by the body pad rubbing against the side of the chair To minimize this noise do the following ds Sitin the chair then recline and incline the chair to observe the pad friction noise itis important to test the noise level while sitting in the chair as that is what you will hear while using the chair the noise tends to be louder when there is no load on the chair If the pad friction noise is excessive exit the chair then reinstall the pads following the installation instructions that came with the chair PC 300 Troubleshooting Guide to ensure proper installation Make sure the pads are c
3. troubleshooting guide DC ie June 17 2013 02013 Human Touch LLC All rights reserved PC 300 Troubleshooting This Troubleshooting Guide walks you step by step through the diagnosis of PC 300 customer problems It is important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken Assembly Issues cannot install the headrest or footrest frame Be sure the screws located near the end of each post have been removed prior to attempting to install the headrest or footrest frame Getting Started 1 If the chair has cosmetic damage replace the damaged part 2 Choose from the following To Troubleshoot This Do the following Issue My chair will not See Electric Recline on page 2 recline incline properly My chair makes noise See Noise on page 2 when incline recline Replace the recline switch NOTE This part My recline switch is requires installation by a qualified technician broken due to the need to secure the switch using hot glue PC 300 Troubleshooting Guide 1 Electric Recline Noise To Troubleshoot This Issue Do the following The armrest core cable Replace the armrest core is broken My footrest pads drag When installing the seat pad the lower corners on the ground when of the footrest frame must be installed into the fully the corresponding h
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