TROUBLESHOOTING AND MAINTENANCE
Contents
1. operating manual or to the help files for your operating system 69 MISFEED REMOVAL When a misfeed occurs the error indicator blinks CLEAR PAPER JAM appears in the display and the machine stops operating If a misfeed occurs when using the RADF RETURN X ORIGINAL S START TO RESUME will appear in the display X indicates the number of pages to be returned This indicates the number of the originals that must be returned to the document feeder tray after a misfeed Return the required number of originals This number will be cleared when copying is resumed or the CLEAR key C is pressed If an original misfeed occurs in the RADF the machine will stop and the error indicator will blink To remove a misfeed from the RADF see D Misfeed in the RADF Option p 73 1 Open the bypass tray and then open the side cover P Check the misfeed location Remove the misfed paper following the instructions for each location in the illustration below If the error indicator blinks proceed to A Misfeed in the paper feed area p 71 If the misfed paper is seen from If paper is misfed here proceed to B this side proceed to C Misfeed Misfeed in the fusing area p 71 in the transport area p 72 If paper is misfed here proceed to A Misfeed in the paper feed area p 71 TROUBLESHOOTING AND MAINTENANCE A Misfeed in the paper feed area Gently remove the misfed paper from the paper feed2. B A If the misfed original is at the top of the document feeder tray or in the exit area open the document feeder cover and pull out the original If the original resists your pulling press down on the RADF jam release lever while pulling out the original When finished close the document feeder cover Document feeder cover We f RADF jam release lever r AFA 1a Z B Open the document feeder cover Next open the RADF and rotate the roller in the direction of the arrow If the misfed original is in the state X pull the original out as it feeds out into the exit area If the misfed original is in the state Y pull the original down and out When finished lower the RADF and close the document feeder cover Open and close the RADF to clear the error indicator RETURN X ote ORIGINAL S START TO RESUME will appear in the display Return the indicated number of pages to the document feeder tray Press the START key to resume copying 73
3. Chapter 8 TROUBLESHOOTING AND MAINTENANCE Problems related to general use of the machine the copy function and software setup are explained here Be sure to check the problem carefully before calling for service as many problems can be solved by the user If you are unable to solve the problem turn off the main switch unplug the power cord from the outlet and contact your dealer ON P For problems related to the printer and scanner functions see the oE online manual DISPLAY MESSAGES When the following indicators light up or blink on the operation panel or the following alphanumeric codes appear in the display solve the problem immediately referring to both the table below and the indicated page G Note Be sure to use only genuine TOSHIBA parts and supplies Indication Lamp indicator Display BYPASS ADD PAPER Cause and remedy The indicated paper tray is not MAAR Blinks TRAY lt gt ADD attached is attached incorrectly or has 15 indicator PAPER run out of paper The tray is indicated CLOSE PAPER IN lt gt TRAY lt gt CLEAR PAPER A paper misfeed has occurred JAM Remove the misfeed as explained in 70 ADF RADF JAM MISFEED REMOVAL FRONT OR SIDE COVER OPEN The cover is open Close the cover CLOSE COVERS CLOSE THE ADF The document feeder cover is open Close _ RADF COVER the document feeder cover REPLACE THE The toner cartridge is empty Replace TONE
4. PC COMMUNICATION CHECK CABLE The machine is not correctly connected to the computer Check the cable when using the scanner function TROUBLESHOOTING THE MACHINE The following problems are related to the general operation of the machine and copying Problem Cause and solution The machine is not plugged into a power outlet Plug the machine into a grounded outlet Power switch OFF Turn the power switch ON The power save indicator is blinking Indicates that the machine is warming up Copies cannot be made until the machine has finished warming up The machine does not operate The front cover or the side cover is not completely closed Close the front cover or the side cover The machine is in auto power shut off mode In auto power shut off mode all lights are off except the power save indicator Press the START key to resume normal operation The scan head locking switch is locked Unlock the scan head locking switch Select the correct original type for the original Select AUTO urto with the EXPOSURE 2 9 key or press the a key or p gt key gt to manually select an appropriate exposure If the copy is too light or too dark even though AUTO auto was selected with the EXPOSURE 2 key adjust the automatic exposure level Copies are too dark or too light The original is not pl
5. R me toner Bnew the ind nen Hink 74 cartridge en the indicator blinks Error indicat CARTRIDGE the machine does not operate Blinks mee When L1 00 appears the scan head locking switch is locked Turn off the 76 power release the scan head locking switch and turn the power back on When F2 02 appears check the toner SYSTEM ERROR cartridge and make sure that the seal XX XX REFER is not still affixed re USER GUIDE The machine will not function Turn the power switch off wait about 10 seconds and then turn on the switch again If this does not clear the error remove the power cord from the outlet and contact your authorised service representative 61 62 TROUBLESHOOTING AND MAINTENANCE Indication Cause and remedy Lamp indicator Display INSTALL A NEW TONER CARTRIDGE Blinks The toner cartridge is not installed correctly Reinstall the toner cartridge TONER CARTRIDGE IS Steadily NEAR EMPTY lt Replacement of toner cartridge will be needed soon Prepare a new cartridge MAINTENANCE REQUIRED CALL FOR SERVICE Service by an authorized TOSHIBA service technician is required MEMORY FULL PRESS START TO RESUME Data is being held in memory Print the data or clear it from memory NO 2 SIDED COPY FROM BYPASS TRAY Two sided printing or 2 IN 1 copying is selected when the bypass tray is NO 2IN1 COPY FROM BYPASS TRA
6. Y already selected or the bypass tray is selected when two sided printing or 2 IN 1 copying is already selected The bypass tray cannot be used Press the TRAY SELECT key to select a paper tray NO 2IN1 COPY WITH MARGIN SHIFT 2 IN 1 copy and margin shift cannot be used in combination Cancel the function what was selected last COPY RATIO CAN NOT BE CHANGED IN 2IN1 Copy ratio can not be changed in 2 IN 1 copy THIS MENU IS NOT SELECTABLE WITH DATA This appears if you attempt to change a user program setting while a copy or print job is in progress NO XXXX SIZE TRAY There is no paper for printing Press the MODE SELECT key to switch to er mode and follow the instructions in the display XXXX indicates paper size CHECK ADF RADF START TO RESUME An original remains on the document glass or the original is too thick to scan Remove the original If the message is no cleared when there is not original on the document glass the underside of the RADF is dirty Clean the underside of the RADF especially areas where black lines appear LOAD XXXX PAPER INTO TRAY lt gt Printing is not possible if the paper size setting is different from the size of paper loaded in the tray Load the same size of paper as the paper size setting and then press the START key Printing will begin XXXX indicates paper size The tray is indicated in lt gt NO
7. aced face up in the RADF or face down on the document glass Blank copies Place the original face up in the RADF or face down on the document glass The scan head locking switch is locked Unlock the scan head locking switch 63 64 TROUBLESHOOTING AND MAINTENANCE Problem Cause and solution Part of the image is cut off or there is too much blank space The original was not placed in the correct position Place the original correctly An appropriate ratio was not used for the size of the original and the size of the paper Press the ZOOM key to change the ratio to a setting that is suitable for the original and the copy paper The size of paper loaded in the tray was changed without changing the tray s paper size setting Be sure to change the tray s paper size setting whenever you change the size of paper loaded in the tray Wrinkles appear in the paper or the image disappears in places The paper is outside of the specified size and weight range Use copy paper within the specified range Paper curled or damp Do not use curled or crimped paper Replace with dry copy paper During periods when the machine is not used for a long time remove the paper from the tray and store it in a dark place ina bag to prevent moisture absorption Copies are smudged or dirty The document glass or the underside of the RADF is dirty Clean re
8. area as shown in the illustration If the error indicator blinks and the misfed paper is not visible in the paper feed area pull out the paper tray and remove the misfed paper If the paper cannot be removed proceed to B Misfeed in the fusing area F The fusing unit is hot Do not touch the fusing unit when removing misfed paper Doing so may cause a burn or other injury Do not touch the surface of the drum green portion of the photoconductive drum when removing the misfed paper Doing so may damage the drum and cause smudges on copies e If the paper has been fed through the bypass tray do not remove the misfed paper through the bypass tray Toner on the paper may stain the paper transport area resulting in smudges on copies Close the side cover by pressing the round projections near the side cover open button The error indicator will go out and the ready indicator will light up B Misfeed in the fusing area 1 Lower the fusing unit release Fusing unit release lever lever I T 71 TROUBLESHOOTING AND MAINTENANCE Gently remove the misfed paper from under the fusing unit as shown in the illustration If the paper cannot be removed proceed to C Misfeed in the transport area p The fusing unit is hot Do not touch the fusing unit when removing misfed paper Doing so may cause a burn or other injury e Do not touch the surface of the drum green portion of the drum cartridge when r
9. ce e On Windows Vista click the Start button select Control Panel and then click System and Maintenance e On Windows 2000 click the Start button select Settings and then click Control Panel Click System click the Hardware tab and click the Device Manager button e On Windows Vista click the Device Manager and if a message screen appears asking you for confirmation click Continue e On Windows 2000 double click the System icon click the Hardware tab and click the Device Manager button Click the icon beside Other a Other devices devices W a fey STUDIOXXXX Scanner If e STUDIOXXXX and TOSHIBA e STUDIOXXXX appear select and ip TOSHIBA e STUDIOKXKK delete both of these items Note If Other devices does not appear close the Device Manager window 4 Install the software as explained in INSTALLING THE SOFTWARE Removing the software If you need to remove the software follow these steps Click the start button and then click Control Panel On Windows 98 Me 2000 click the Start button select Settings and then click Control Panel 2 Click Add or Remove Programs e On Windows Vista click the Uninstall a program e On Windows 98 Me 2000 double click the Add Remove Programs icon 3 Select TOSHIBA e STUDIO203S Series MFP Driver and Button Manager from the list and remove the software For more information refer to your
10. ch the width of the paper Adjust the guides to match the width of the paper The bypass tray extension is not opened When loading a large size of paper open the extension The scanner glass for the RADF is dirty White or black lines Clean the long narrow scanning glass appear on copies The transfer charger is dirty Clean the transfer charger 65 66 TROUBLESHOOTING AND MAINTENANCE Problem Cause and solution Paper size for a paper tray cannot be set Copying or printing is performed Set the paper size after copying or printing is complete The machine has stopped temporarily due to running out of paper or a misfeed Load paper or remove the misfeed and then set the paper size Output does not stack neatly in the paper output tray Both ends of the paper are curled upward Turning the paper over in the paper tray may help A copy job stops before it is finished MEMORY FULL PRESS START TO RESUME appears in the display The memory became full during sort copy Copy only the originals that have been scanned to that point or cancel the job and clear the data from memory The tray is out of paper Load paper The power save indicator is lit Other indicators are lit gt If other indicators are lit the machine is in preheat mode Press any key on the operation panel to resume normal operation O
11. con click the Hardware tab and click the Device Manager button e On Windows 98 Me double click the System icon and click the Device Manager tab e Universal Serial Bus controllers will appear in the list of devices ON i If the System icon does not appear in Windows Me click view all Control Panel options Click the icon beside Universal Serial Bus controllers SE ad Universal Serial Bus controllers S Standard OpenHCD USB Host Controller USB Root Hub Two items should appear your controller chipset type and Root Hub If these items appear you can use the USB port If the Universal Serial Bus controllers shows a yellow exclamation point or does not appear you must check your computer manual for USB troubleshooting or contact your computer manufacturer Once you have verified that the USB port is enabled install the software as explained in INSTALLING THE SOFTWARE TROUBLESHOOTING AND MAINTENANCE The MFP driver cannot be correctly installed by Plug and Play Windows 2000 XP Vista In Windows 2000 XP Vista if the MFP driver cannot be correctly installed by Plug and Play for example Plug and Play takes place without copying the required files for the MFP driver installation follow these steps to remove unneeded devices and then install the MFP driver as explained in INSTALLING THE SOFTWARE p 36 Click the start button click Control Panel and then click Performance and Maintenan
12. emoving the misfed paper Doing so may cause smudges on copies Do not remove the misfed paper from above the fusing unit Unfixed toner on the paper may stain the paper transport area resulting in smudges on copies Raise the fusing unit release lever and then close the side cover by pressing the round projections near the side cover open button The error indicator will go out and the ready indicator will light up C Misfeed in the transport area 1 Lower the fusing unit release lever See B Misfeed in the fusing area p 71 Open the front cover Eoi the front cover see TONER CARTRIDGE REPLACEMENT p 74 Rotate the roller rotating knob in the direction of the arrow and gently remove the misfed paper from the exit area TROUBLESHOOTING AND MAINTENANCE Raise the fusing unit release lever close the front cover and then close the side cover by pressing the round projections near the side cover open button The error indicator will go out and the ready indicator will light up F When closing the covers be sure to close the front cover securely and OCaution then close the side cover If the covers are closed in the wrong order the covers may be damaged D Misfeed in the RADF Option If the misfed original is at the top of the document feeder tray or in the exit area follow procedure A to remove the misfeed If the misfed original is inside the document feeder and is not visible follow procedure
13. gularly Original smudged or blotchy Use a clean original Images rub off the copy easily The fusing temperature is not appropriate In the user programs set PAPER TYPE program 29 to 2 HEAVY PAPER Printing is not uniform between the edges of the paper and the center The fusing temperature is not appropriate In the user programs set PAPER TYPE program 29 to 1 PLAIN PAPER TROUBLESHOOTING AND MAINTENANCE Problem Cause and solution Misfeed occur To remove the misfeed see MISFEED REMOVAL The paper is outside of the specified size and weight range Use copy paper within the specified range Paper curled or damp Do not use curled or crimped paper Replace with dry copy paper During periods when the machine is not used for a long time remove the paper from the tray and store it in a dark place ina bag to prevent moisture absorption Paper is not loaded properly Make sure that the paper is properly loaded Peper misteed Pieces of paper inside machine Remove all pieces of misfed paper Too much paper is loaded in the tray gt If the stack of paper is higher than the indicator line on the tray remove some of the paper and reload so that the stack does not exceed the line Some sheets of paper stick together Fan the paper well before loading it The guides on the bypass tray do not mat
14. ion n in has not passed Windows Logo testing to verify its compatibility with Windows Tell me why this testing is important Windows 2000 If Block has been selected it wi II What action do you want Windows to take not be possi ble to install the M FP O Ignore ee the software anyway and don t ask For my driver Select Warn and then eT i install the MFP d river as explai ned Warn Prompt me each time to choose an action in INSTALLING THE Block Never install unsigned driver software SOFTWARE Administrator option Make this action the system default 67 68 TROUBLESHOOTING AND MAINTENANCE Plug and play screen does not appear If the Plug and Play screen does not appear after you connect the machine to your computer with a USB cable and turn on the machine follow the steps below to verify that the USB port is available Click the start button click Control Panel and then click Performance and Maintenance e On Windows Vista click the Start button select Control Panel and then click System and Maintenance e On Windows 98 Me 2000 click the Start button select Settings and then click Control Panel Click System click the Hardware tab and click the Device Manager button e On Windows Vista click the Device Manager and if a message screen appears asking you for confirmation click Continue e On Windows 2000 double click the System i
15. nly the power save indicator is lit If only the power save indicator is lit the machine is in auto power shut off mode Press the START key to resume normal operation Error indicator A is lit or blinking See DISPLAY MESSAGES to check the meaning of the error indicator and error message in the display and take appropriate action Lighting fixture flickers The same power outlet is used for the lighting fixture and the machine Connect the machine to a power outlet which is not used for other electric appliances PROBLEMS DURING SETUP OF THE SOFTWARE If the software does not install correctly check the following items on your computer To remove the software see Removing the software p 69 MFP driver cannot be installed Windows 2000 XP If the MFP driver cannot be installed in Windows 2000 XP follow these steps to check your computer s settings Click the start button and then click Control Panel On Windows 2000 click the Start button select Settings and then click Control Panel Click Performance and Maintenance and then click System On Windows 2000 double click the System icon Click the Hardware tab and then click the Driver Signing button Check What action do you want Windows to take File Driver Signing Options E Sas During hardware installation Windows might detect software that Sl g natu re verificat
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