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User Manual - Security Service & Communication

1. button or right clicking on the screen The control panel can be unhidden by right clicking on the screen again The X button will exit the control interface Cruise Selecting a Setting button from the Cruise column will open the Cruise window Select Add or double click on an existing line to modify and the CRUISE PRESET window will open Delete will remove a selected cruise line Clear All will remove all of the cruise lines PICTURE 4 46 The set of icons to the right of the screen are used to configure each cruise setting Preview Preview the cruise to ensure that you have the desired results PICTURE 4 47 Name Symbol What it Does Opens a window to allow the user to set the speed and time of a new preset point Wi Deletes a preset point B opens the settings window for the selected preset point allowing you to change Modify E aai the settings Enables the user to alter the position of a Enables the user to alter the position of a setting in the cruise order in the cruise order TE perimore omoare OO TE osere OOOO Pri J Pri a Track This interface is used to program the tracking routine for the camera Clicking on the Track button will bring up the live view for that camera plus a control panel Track 00mm F art Pecora a n F gis at a Start Uraeck Spec f PICTURE 4 48 The user can control the dome s rotation direction plus speed
2. 7 201 0 0 8 0025 17 2010 01 09 OcR5 54 satan 7 POLO Laie OO 2637 P0100 19 eres Toe Ej Marian 3 201 ded ee O01 48 SO tet oh giad matian Fa Pause Fast Forward NextFrame Volume Exit PICTURE 7 45 PICTURE 7 44 STEP 2 The list of recorded events will be displayed in the Event List Double click on STEP 7 The Snap button allows you to take still images of specific recordings an item to open the Playback window o Pri Pri n c Pri 62 63 File Management This allows you to locate an event and lock unlock or delete it from the record Remote Backup Clicking on the Backup tab will open the Backup interface This allows you to backup files from the DVR to your computer s hard drive o 1 2010 01 09 00 01 07 Sai L 09 iali mM ai 2010 01 09 00 03 20 J000 01 24 22 O i ee 3 eee O O i a 1 O 20100109 00 00 36 2010 01 09 00 09 71 eee roti list E OF 1 20000 on 2000 SS eS ee es m 1 2010 01 08 00 11 30 7010 4 09 00 13 15 2 i A tl m i 010 01 09 Glag S010 01 09 00 15 43 Sian m 1 mie at att i dn I a O aeons Oa o0 17209 ES Pe Pepe ee eee Gil ies es a aao E E S e a iz a Ee SST A 4 B Te tad ll Rie eid TN H Ties O 1 DLO 108 01 74 11 SOLO iG 0946211 3 4 j 5 6 F o D Fy Poco Lee Oe see SO 0 0 Gta ii i T o 1 2410 01 09 02 46 11 SOLO 09 0911545 16 ii EEF 13 94 15 28 Of 2 mieaaeoeea
3. Sime 00K okie lache Site 0 cookies PICTURE 8 51 There may be a compatibility problem with SuperCam software running on mobile phones with touch screens The following steps will resolve this issue 84 Step 1 Open the Options Menu Step 2 Select Advanced Options Step 3 Select Applications Step 4 Select SuperCam Step 5 Click on Disable Compatiblity OPERATING SUPERCAM Login STEP 1 Launch SuperCam This will bring up the Login interface STEP 2 Input the DVR s IP address or DDNS domain name User Name and Password Check the Remember Server box to save this setting The User Name and Password are Address 71 125 99 69 the same as used on the DVR The Username admin default is admin and 123456 If Password you are monitoring multiple devices Hj Remember server previously saved login data for these devices can be accessed using the ke button on the right Login Exit PICTURE 8 52 Main Menu This window contains the function buttons needed to access and control your system Server List Sett ings ive information Logoft PICTURE 8 53 Button Function Button Function i List TOE Software a ve o o Liveview view Information Device information view information view Help Software help center Logoff Logoff and return to login interface 85 r Pri on cr r p c Pri Live View In this display you can access the different viewi
4. Gmail service with its higher limit Similarly you will want the alert e mails to go to a different account than the one sending them This will ease your management of these alerts If you do not have your own e mail system please set up a free account which the DVR can use to send out alerts before proceeding For the example below we will use Gmail The settings can be found under Options when logged into your Gmail account Clicking on any of the fields will bring up the virtual keyboard allowing you to enter the data The virtual keyboard is capable of handling upper and lower case letters as well as numbers and symbols Click the ENTER button to enter your input or ESC to exit the field without applying any changes Pri J Pri a SMTP Server smtp gmail com NETWORK Port 465 standard port for Gmail others Network Sub stream Email Other Settings may vary SMTP Server SSL Check You will need to select this for Bub Gmail Other ISPs may vary SSL Check Send Address Send Address Enter your new address This Password will appear on alert e mails sent from Receive Address Receive Address2 ue PUR Receive Address3 Password Enter the password you created for this account Remember it will be Advanced nye Attaching Image Amount case sensitive Snap Time Interyval S Receive Addresses You may set up to three e mail addresses to receive alerts It is strongly advised that you do not u
5. Improper equipment operation environment and conditions e g improper power extreme environmental temperatures humidity lightning and sudden surges of electricity 3 Damage caused by acts of nature e g earthquake fire etc 4 Equipment damage caused by the maintenance of personnel not authorized by Q See 5 Product sold over 12 months ago In order to fulfill the terms of your warranty you must complete the registration process after purchasing our product To do this simply fill out the User s Information Card on our website at www Q See com 95 Q QUESTIONS OR COMMENTS CONTACT US MAILING ADDRESS PRODUCT SUPPORT DOWNLOADS Q See Products FIRMWARE UPDATES Digital Peripheral Solutions Inc amp MANUALS 8015 E Crystal Drive www Q See com Anaheim CA 92807 CUSTOMER SERVICE Live Chat at www Q See com M F 8 5 PST FAX i Email cs dpsi usa com 714 998 3509 Phone 877 998 3440 x 538 M F 8 5 PST WEBSITE GENERAL TECH SUPPORT www Q See com Live Chat at www Q See com M F 8 30 5 PST Email ts dpsi usa com Phone 877 998 3440 x 539 M F 8 30 5 PST REMOTE MONITORING SUPPORT Live Chat at www Q See com M F 8 30 5 PST Email ts dpsi usa com Phone 877 998 3440 x 540 M F 8 30 5 PST simplicity quality technology Sece Digital Peripheral Solutions Inc 8015 E Crystal Drive Anaheim CA 92807
6. PZ z Pri 9 3 CALCULATING THE RECORDING CAPACITY OF A HARD DISK DRIVE While the physical data capacity of a hard drive is fixed how much video you can record upon it depends on your recording configurations Higher quality recordings will take up more space on the drive and setting the DVR to record for more frequently will fill it up more rapidly To determine the optimal capacity for your purposes the chart below to estimate the size of hard drive that you ll need VIDEO RESOLUTION FRAME VIDEO BIT SPACE FORMAT RATE QUALITY RATE USED FPS kbps MB h est a s wooo ee a er o m M a ee ee toast k re ee The formula for calculating the required disk space is Total Recording Capacity Used space per hour MB h x Recording time hour x number of channels Example A customer is using the NTSC format 30 frames per second CIF resolution with video quality set to Lowest and a total of 16 Channels He wants the unit to record continuously for a month Therefore the calculation will look like this 56 MB h x 24 hours day x 30 days x 16 channels 645 120MB or 650GB Installing a 750GB SATA hard drive should provide enough space for one month s continuous recording time at those settings 90 A 1 TROUBLESHOOTING 1 The DVR does not start after connecting the power what is wrong a The power adapter may have been damaged or is not providing enough power Please change the adapter b The DV
7. signifying that the entire field of view is sensitive by clicking on the star button The trash can button will remove the grid completely Click and drag with the mouse on the screen to draw or erase the grid in select areas As sensitivity is influenced by color and light Sensitivity 6 level you can adjust its values according to PICTURE 4 29 your specific conditions The default value is 4 A setting of 8 is most sensitive while a setting of 1 is minimally sensitive 22 Click on the icon showing a silhouette of a person and an illustration of a walking figure will appear on the screen Test your settings by dragging the figure across the blue grid to see if the sensitivity value and motion area are suitable to current conditions If they are click the o icon to save before exiting using the X button Sensitivity 6 PICTURE 4 30 Right clicking in the screen will show or hide the menu at the bottom of the screen Schedule Tab This is also set to be on all the time by default and it can be adjusted in the same manner as the Schedule configuration in SECTION 4 4 Pri wo Pri a PICTURE 4 31 VIDEO LOSS In the event that signal is lost by one camera others can be activated to record while additional devices can also be triggered FCO LEESG Like the Trigger tab in the Alarm Handling section of the Sensor menu you can select the events that you wish to occ
8. 37 37 38 38 38 39 39 39 40 40 40 41 41 41 41 46 47 49 51 51 56 56 60 60 66 67 67 69 71 71 73 74 78 78 83 83 To prevent damage to your Q See product or injury to yourself or to others read and 9 2 Compatible Hard Disk Drives 89 understand the following safety precautions in their entirety before installing or using this equipment Keep these safety instructions where all those who use the product will read them 9 1 Installation Removal 88 9 3 Calculating the Recording Capacity of a Hard Disk Drive 90 WARNING ELECTRIC SHOCK RISK APPENDIX 91 E Check the unit and any accessories included in the package immediately after opening If Troubleshooting 91 items are missing or damaged repackage and return to the point of purchase m Use the proper power source Only use the power adapter supplied with your system Do not use this product with a power source that applies more than the specified voltage 100 Q SEE PRODUCT WARRANTY 95 240V AC Questions or Comments Contact Us 96 E Never insert anything metallic into the DVR Inserting anything into the DVR or its case can be a source of dangerous electric shock E Do not operate in dusty areas Avoid placing the DVR in places that are dusty E Do not expose this product to rain or use near water If this product accidentally gets wet unplug it and contact an authorized dealer immediately E Keep product surfaces clean and dr
9. 7 36 55 Pri Pri n az T Pri 7 6 USING THE REMOTE ACCESS SOFTWARE Screen Display Mode When you first connect to the DVR via Internet Explorer whether from within the network Clicking on the arrow beside the screen or over the Internet you will be prompted to download a webcam program to access the display mode will open the Channel Select cameras with the following message in the information bar at the top of the page dialog which will allow you to specify which O This website wants to install the following add on WebClient cab from Digital channels are shown Channels can be Peripheral Solutions Ltd selected individually or in blocks of four Click on the bar to accept this file and upon completion of the download you will be presented with a login window Enter your User Name and Password that are stored on the DVR You will then see a screen showing the camera views and controls PICTURE 7 39 Record and Playback Controls The various functions available in this Remote Live Viewer are broken down by the tabs along the top of the window Live Search Backup Config Tools and Info Buttons 4 through 8 shown in Picture 7 33 allow you to save real time still and video images to your computer Clicking on the Snap icon will capture still images and save them to the computer LIVE VIEW Record will begin remote manua
10. DVR but may be in another room for example There will be no menu access on this auxiliary display Only one channel can be displayed at a time on this monitor You can choose which channels each channel is a group the order and their dwell time The left and right arrows allow you to move to the next group A channel can appear in more than one group mem Cama PICTURE 4 12 Mask Tab Set up masks on individual cameras to block out select areas on each screen This is to grant privacy in situations when other users may be able to view the camera feeds and you wish to restrict viewing of certain areas or activities Click on the Setting button next to a given camera to apply a mask to its view Pri J Pri a oe Moin Monig Spat M38 Mask Area Se ttil SE TEL Up to three areas may be masked in an image Simply click and drag to cover the area To delete double click on a mask Right click to exit the screen your masks will be saved The masks will appear on that channel s image in the live area as well as on recordings PICTURE 4 14 17 4 3 RECORD CONFIGURATION Time Tab Configure the recording settings for your cameras There are five sets of options Enable You can set the length of time the DVRs record an event before and after a motion detection Record Bitrate Time Stamp and Recycle Record or alarm is triggered as well as how long an individual record is
11. Forwarding allows computers and devices outside of your network to communicate with the DVR You will need to forward ports 80 and 6036 from the attached router to the IP address of the DVR Your router must be powered up and attached to the DVR before proceeding or int Verkoone G ere Caio STEP 1 Go to www portforward com qsee STEP 2 Choose your DVR or Series QT4 STEP 3 Select the make and model of your router PICTURE 7 14 STEP 4 To get the FREE instructions click the Click here to skip this advertisement link in the upper right hand corner of the page You DO NOT need to purchase the software advertised on this page to set up port forwarding PICTURE 7 15 STEP 5 After clicking on the link follow the instructions given on the site 47 o Pri Pri n z i m S c Pri STEP 6 To confirm that your port s have been forwarded correctly go to 7 4 DDNS DYNAMIC DOMAIN NAME SERVICE www canyouseeme org You can access the DVR over the Internet using a static or dynamic IP address However your service provider can change this dynamic address from time to time When it changes you will have to return to www My PAaddress com again from a computer attached to the same router as the DVR to get the new public IP address A Enter the port number for your DVR and click Check by default these DVRs use There are two solutions to this problem The first would be
12. MAIN MENU Selecting the MENU icon on the left of the CONTROL BAR or pressing the MENU button on the DVR and remote control open the MAIN MENU Clicking on any icon will open the relevant menu SETUP From the SETUP menu select the BASIC menu to set device name date time and other settings There are three tabs covering System Date amp Time and Daylight Savings Time DST System Tab MAIN MENJ PICTURE 4 4 PICTURE 4 5 The following settings can be changed in this menu Device Name This will display on the client end or CMS Naming the device will help users recognize the device when monitoring remotely Device ID If you have multiple systems you can give this device a numerical ID Video Format Select between NTSC North America or PAL Europe video standards Password Check By enabling this a user will need to enter name and password when performing configuration operations Show Time Displays time in Live View Show Wizard If this is enabled a window to reset time and time zone will open upon system restart Max Network Users Set the maximum number of network connections up to 10 14 Davike Hone Device ID Video Farm Passwd Check Show Tir wih Wir rari hhg Mebaork User Maunitor WGA 124 Phe Language English PICTURE 4 6 VGA Resolution Chose the configuration that best fits your monitor Options are VGA800 600 VGA1204 768 VGA1280x1024 and CVBS NO
13. and password respectively in the fields Server User and Password The User Name and Password are the same as used on the DVR The default is admin and 123456 Click Go to log onto the DVR i Successful access will bring up the Pocket Camera a e E view from a camera iian isme PICTURE 8 3 httpt 210 21 229 142 111 cancel PICTURE 8 6 STEP 4 A welcome window will open and prompt you to download a software WELCOME package called SCam Click on the software F name to download The mobile phone was detected based on Symbian 60 3rd ae We recommend that you STEP 5 Click Yes on the security pop up download this s eaten window to confirm your download Cam 3 080949 sis to install STEP 6 The SCam shortcut icon will appear SuperDVA components on the system menu when the download is rts opoo complete Options Cose me PICTURE 8 4 PICTURE 8 7 Pri Al Pocket Camera STEP 7 Launch the SCam program It will display a function interface STEP 8 Camera 1 is the default channel after login To change the channel use the drop down Channel menu Live View Open mobile Live View Image View To check pictures snapped in the Live View mode Image View System Setting Login setting and alarm A setting System Setting Help Function indication and help Help eoo0 cancel PICTURE 8 5 PICTURE 8 8 69 STEP 8 In Syste
14. as well as the zoom focus and iris Start Record The system will begin recording the sequence of movements you perform on the PTZ control panel Clicking this again will stop the recording Start Track This will play back the tracking sequence you just recorded Clicking on this button again will stop the playback 32 4 9 ADVANCED In this set of commands the user can erase all the settings import or export data files to and from the DVR and control who can remotely access the DVR through three submenus Reset Import Export and Black White List RESET Clicking on this option will open a warning dialogue asking you to confirm that you wish to remove all settings and reboot the system You must select OK to continue with the reset or hit CANCEL to exit without changes PICTURE 4 49 IMPORT EXPORT Use this interface to export select data files to mobile Flash drives or an external USB drive through the backup function Specific data files can also be retrieved from mobile or external storage devices and recorded onto the DVR PICTURE 4 50 BLACK WHITE LIST From here an authorized user can control which computer users are allowed to access the DVR PICTURE 4 51 The Blacklist is used to deny access to remote computers within a certain IP address segment The Whitelist is used to permit access by users from select IP address segments EXAMPLE You wish to block access to the DVR from computer users w
15. different three digit number for the IP address IMPORTANT Do not use 255 or higher to complete your IP address as these addresses are reserved for other devices and components 45 o Pri Pri n c Pri PPOE If you are going to attach the DVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options Before you proceed you will need to contact your ISP to obtain your User Name and Password 46 STEP 1 Select the Setup icon in the Main Menu Red Box in Picture 7 10 STEP 2 Select the Network icon Red box in Picture 7 11 STEP 3 Check the box next to PPPoE Red Box in Picture 7 12 STEP 4 Enter the User Name and Password obtained from your ISP in the fields below PPPoE STEP 5 Click the Test button to verify your settings STEP 6 After receiving the OK message in the lower left of your screen click on the Apply button to save your settings before exiting WAIN MENU PICTURE 7 10 Record Network Users PICTURE 7 11 Network Sub stream Email Other Settings HTTP Port Server Port Obtain an IP address automatically Schedule Bale IP Address 192 168 001 200 Subnet Mask 255 255 255 000 Gateway 192 168 001 001 Preferred DNS Server 000 000 000 000 Alternate DNS Server 000 000 000 000 dd User Name Password f Default PICTURE 7 12 7 3 PORT FORWARDING Port
16. router to access the DVR STEP 2 You will be prompted to download the SuperCam software Click on the link to bring up the download window STEP 3 Click on the Download button to begin the download The progress of the download will be displayed STEP 4 The software will be installed automatically http 71 125 59 68 Bookmarks Home Page BlackBerry Bookmarks History gt WebCam PICTURE 8 45 PICTURE 8 46 PICTURE 8 49 Supercar 2 0 lt u Acar 225 3KB 83 r Pri on cr r p c Pri If the software fails to download please check the following e Verify that you have a good connection to your cellular network e Verify that you can access the DVR from a remote computer e Modify your BlackBerry s browser configuration STEP 1 Open your Options menu from the Menu STEP 2 Open Browser Configuration and check the boxes to allow JavaScript Support and JavaScript pop ups along with enabling the browser to terminate slow running scripts use background images and support embedded media STEP 3 Then from the Options menu select Cache Operations and click on Clear History to empty the browser cache E Terminate slow running scripts fal se Background imants G Gupport Embedded Media how Images On WML amp HTML Pages foaier kbeenbific ation Hart Page Home Page Aceiness sGout start anteni Cache Pushed Canternt
17. stream 6FPS for PAL for every channel For optimal performance a network with increased bandwidth is recommended when attempting to remotely view multiple channels on the master stream All to Master Sub Stream Sets all channels to master or sub stream Enable Audio Enables or disables audio feed Full Screen The selected live preview will display full screen The tool bar will be hidden Double clicking or a right click will resume the previous display Zoom In Single channel large screen amplification Select Zoom In and then click on the image to amplify the image Click and drag to move within the image Double clicking will exit this mode Right clicking will return to the main interface 59 Pri Pri ow co Pri 7 7 REMOTE PLAYBACK AND BACKUP REMOTE PLAYBACK Clicking the Playback button Item 8 in Picture 7 38 will bring up the Player window Users can select the record date and channels Double click the file name in the record file list box and you can play back that file Record Date I iw CAM fw CAM2 H wf CAM3 fw CAM4 WI CAMS File Name y Time Lem i 2009122400 1802_01 vwi 00 18 02 200912274062357_15 avi 06 23 57 20091224062529_ 09 avi 06 25 29 20091224062750_07 avi 06 27 50 20091224062751_16 avi 06 27 51 20091224062952 08 avi 06 29 52 200912240630 15_05 vi 06 30 15 20091224063102 _06 wi 063102 _ 200912240631
18. the Network icon Red box in Picture 7 8 STEP 6 Enter the gateway and subnet mask numbers into the appropriate fields Green arrows in Picture 7 9 STEP 7 For the DVR s IP address you will need to enter the first three sets of numbers from the IP4v address into the IP Address field Blue arrow in Picture 7 9 44 BUNIH MERL PICTURE 7 7 Network Users dvyanced PICTURE 7 8 NETWORK Network Sub stream Email Other Settings HTTP Port Server Port 6036 Obtain an IP address automatically vV IP Address 192 168 001 200 Subnet Mask 255 255 255 000 Gateway 192 168 001 001 000 000 000 000 000 000 000 000 Preferred DNS Server Alternate DNS Server PPPoE User Name Password Default PICTURE 7 9 STEP 8 To finish the IP address you will need to enter a fourth set of numbers that is different than any other device attached to the same router If the fourth set of numbers in your IP4v address is a single or double digit number then you can enter any three digit number up to 254 If on the other hand the IP4v address ended with a number in the 100s then enter a number between 200 and 254 STEP 9 Click the Test button Red box in Picture 7 9 to verify that your settings avoid conflict A If you get the OK message in the lower left corner of your screen you may click on the Apply button before closing the window B If you get a failure message then try a
19. to obtain a static IP address from ports 80 and 6036 sn your ISP which can be expensive A second and free option is to use a dynamic domain eR ee ikeen vss name service DDNS to get a domain name that can be linked to your dynamic IP address In B If the port is open you will Your ISP is not blocking port 80 addition to automatically keeping up with the changes in the address you will now be able to see the following message ia a ma mem a a m enter a domain name rather than a string of digits when accessing the DVR in Internet Explorer Success can see your PICTURE 7 16 While there are multiple free DDNS services available we recommend using www MyQ See service com or www DynDNS com as the DVR has been already configured to accept account information from these two services You may now move on to the next section NOTE Before setting up DDNS you must have previously set up Port C If the port is not open you will see the following message Error could not see your service ee Emor could m l se your service on 64 2445 112 90 on port 11 Reason Comectan relused Forwarding as described in the previous section Setting up DDNS The following instructions are for setting up DDNS with MyQ See instructions for DynDNS are available on their website PICTURE 7 17 STEP 1 Using a computer that is To resolve this issue please go back to your DVR and change your port number
20. using the backup function NETWORK INFORMATION This window shows the status of the DVR on the network including its assigned port and other networking configurations NETWORK HTTP Port 0 Server Port 0 IP Address 000 000 000 000 Subnet Mask 000 000 000 000 Gateway 000 000 000 000 Preferred DNS Server 000 000 000 000 Alternate DNS Server 000 000 000 000 Networking Approach Static IP Status Unconnected DIDI bs Unconnected MAC 00 00 00 00 00 00 38 ONLINE USER INFORMATION Information on remote users currently connected is displayed in this window ONLINE USER LIST User Name Status tee gt P Refresh DELA Refresh Updates the list of online users Disconnect The Administrator can disconnect a selected user from the DVR That PC will not be able to access the device for five minutes thereafter This displays the configuration of the manual alarm MANUAL ALARMI Index Alarm Name IP Trigger 1 ALARM OUT 1 127 0 0 1 Z INAINJOWNYIN YAO 9 dala ved Alarm Clear This window displays information on the drive mounted within the DVR including size available space and status DISK MANAGEMENT Size GB Free GB Status Properties SOA 000 0 00 Normal Read amp Write vi local Refresh i f Format The drive can be set to read only which will disable recording but will preserve the data currently stored within it If you have upgraded your system by installing a new drive S
21. 27_iiavi 06 31 27 Z000 02 09 15 51 4B ral ii et 200 71224052529 Mavi Play Stop Next Frame Next File Full Screen Progress Bar Volume Pause Fast Forward Previous File Path PICTURE 7 42 In addition to the control buttons progress through the playback can be controlled using the slider in the progress bar 60 SEARCH Clicking on the Search tab in the Remote Live Viewer will allow you to search by Time Event or File Management Time Search STEP 1 The user can select the display mode as well as the time and date to begin searching from in the area at the top of the Search window Red box listed as Item 1 in Picture 7 43 Start tme l 0 2 ECEE Os De OF Oa Cig Ois Cla Oiz cts Ois Oe J 4 5 8 10 11 EEJ 13 17 te 19 20 24 25 26 27 Ji LS u i wh bi Ll Bi A Ha Bia 15 Eje ly Els Ble fio B11 Ea Elia Hi Blip Elia oe w ti Erase 13 hamit PICTURE 7 43 STEP 2 After running the search available events will be displayed in the Data Information section STEP 3 A highlighted date in the Calendar Item 2 in Picture 7 43 indicates that data was recorded on that date STEP 4 Select which channels data to display Item 3 in Picture 7 43 STEP 5 Select an event from the Data Information list and click on the Play button to begin playback 61 Pri Pri ow i co Pri ST
22. A oo w w0 a a ME 1010 01 09 17 20 53 a a AE Ae a D z POG OTD 2010010903010 CI 2 POOL OF OODLOF SALPOLOF MONS i ae m 2 ALP OO 2010 0109 021945 miimi ie o ft setts onze 2010 01 09 00 03 01 a i POOF Hictasee 200 09 INIH yee AM a JL0 01 D9 00 03 01 TRLEOL OF A a 2 3 Smkeken ma OOOO Oo I a SHOO109 00 03 32 SOL0 01 09 00 S4 27 Elif Bie H B O 2 miostteisies dopis O 3 JAMA note Pod 00 18 03 mies we H ps Qo 2 p IARNA amomo eazy ele m Bo p z a Pe reer Berea Berne nati eer 2 BOLD Aa 152370 JONGS 15 24 itt A 2 POOL ONENA 2010 01 07 00 22 35 Ales fu Au An manai ial am 10 0109 00 23 51 20100109 00 26 13 CA arah aa tn 2o BLO ED SEDO saas EBs le Ey Es F 300 0100 OMAN SOLO 00 NARSA Ba Hiu 2s a POOP M372 2000 00 05 BSc B B Bw Bu B era J f r i k i a z B 1 i gt s E 2010 01 00 00 26 57 2ond 01 09 00 38 43 id Ek BERAE Le Ee Ee sa ia Bis Bre ee ootas B 2010 01 09 00 31 40 2010 01 09 00 32 30 moton a es Tekin a E Ma ie a maa e a E PICTURE 7 46 PICTURE 7 47 STEP 1 Select channels the start and end time and then click the Search button The search results will be shown in the File List box Lock Select a recording from the File List box Clicking the Lock button will protect the file from being overwritten or deleted except when the hard drive is reformatted Unlock Unlocks a prev
23. EP 2 Select the Network icon Red box in Picture 7 2 Record schedule Network Users PICTURE 7 2 41 Pri Pri n z il a c Pri STEP 3 Check the box after Obtain an NETWORK IP address automatically Red Box Iera Sub stream Email Other Settings in Picture 7 3 HTTP Port Server Port Obtain an IP address automatically STEP 4 Click the Test button Green TE PORE ERTT Box in Picture 7 3 Subnet Mask Gateway 192 168 001 001 Preferred DNS Server STEP 5 After receiving the OK message AVR Ne See 255 255 255 000 000 000 000 000 000 000 000 000 in the lower left hand corner of the PPPoE screen click the Apply button to User Name save the IP address and then exit the ji sslli window Default PICTURE 7 3 You have now completed DHCP setup for network access but we suggest taking the following additional steps in order ensure a stable connection by preventing the router from assigning a new address to the DVR at a later date STEP 6 Upon return to the Main Menu click on the Information icon Green box in Picture 7 1 and write down the IP address STEP 7 Return to the Network window See steps 1 and 2 and write your new IP address in the IP Address field STEP 8 Deselect the Obtain an IP address automatically checkbox select Apply before exiting the window The IP address will be used to forward ports 80 and 6036 on the router when setting up acces
24. EP 6 This will open a window with control buttons at the bottom Control buttons at Event Search the bottom allow the user to move through the playback STEP 1 Click on the highlighted date select recorded channels along with the type of z maare mran ra event motion or sensor Then click Search Channel cH tart tra End frre Tina ra E Mode P momes onoo 2010 01 09 000k motion 4 Ois Cie I 2010 01 95 00 03 28 20100109 0124 11 miwal D i 2010 01 09 00 08 36 2010 0109 Oot 31 sasha ROTO otoan 2010 01 09 0 00 58 motion Soarch Play I 200A OOO 20100109 kis met TCE Mode io Aoh 2010 01 09 01543 motion 19 Lea EO SON O L O5 0025295 2010 01 09 00 17 00 matin SN Queene moe pi i WNA 201001 0 G21 mema lalalala iail EO IAA d 2010 01 00 00 19 45 mamal 30 41 EFI 13 t4151 Play i 3010 0 17 90 59 3010 01 09 1757 17 meal iz te eat ay SUON 3 2010 01 09 00 01 07 2010 01 09 0001 53 maran 25 E i T ee A 7 7010 01 09 00 0216 2010 01 09 003 0 matan lnt 2010 01 08 00 03 01 3010 01 09 W012 manan alem Ba A F J 7010 01 09 00 03 77 2010 01 09 0E5477 meara alos Ble Bi Els 7 2010 01 08 00 14 77 2010 01 09 00 15 03 manan per meam enna Progress F 201 0 0 GA 00 71 54 7010 0109 t745 motion bel Gels elio biii lliz me Bar 3 2010 0108 00 23 51 2010 01 09 Gdc24 33 motion EHn Hi His Eis i a gt K w a a ua Os la Play Rewind Single Frame Full Screen Snap
25. General and Authority Select the box in the DDNS field to enable RAMON DDNS You will then enter the user name Network Sub stream Email fothensetings General Tab domain name and password you created into DDNS v Input the name password and select the the appropriate fields You can also select the DDNS Server type of user normal or advance interval in days at which the DDNS checks to User Name see whether your IP address has changed EES EE Intervals range from every 30 minutes to 24 Host Domain If you only want this user to be able to access times in 60 days Update Interval M the DVR from a specific computer on the Test network then select the Binding PC MAC Defaut Apply Address option and then enter the MAC PICTURE 4 38 address of that computer PICTURE 4 40 You can now access the DVR remotely by inputting that domain name into the web browser Authority Tab In this tab you can give this user access to all or part of the system and its functions PICTURE 4 41 Setup button Modify user s name type binding PC Mac address and etc The Admin account may not be modified Delete button Remove a user from the system Change Password button Modify a user s password The admin password may be changed The default is 123456 28 29 4 8 PAN TILT ZOOM PTZ CONFIGURATION If you are connecting optional Pan Tilt Zoom cameras the controls are set from this window in the Serial Port and Ad
26. Interface This allows you to add delete or modify the DVR connection or connections if you are remotely monitoring multiple systems Favoriirs Server 20100407 092804 p Server 20100407 155052 Button Function fe aaam O Modify a server connection Delete a server PICTURE 8 30 76 Configuration Interface This window allows you to configure the main settings for how files are recorded and saved as well as how alerts are handled Record file clip size This is the maximum size of a single video clip Reserved disk space This is the amount of space reserved for video recordings on the internal memory If the available disk space is less than that selected the video will stop Display mode Select between single or four screen live display Remember display order The user can choose whether the phone remembers the display order or not Audio alarm Sako l Alarm If turned on this will trigger an audible PICTURE 8 31 alarm when a Video Loss Sensor or Motion event occurs Shake Alarm If turned on this will cause the device to vibrate when a Video Loss Sensor or Motion event occurs Information View Interface This presents information on the cell phone you are using the SuperCam software version on as well as the software itself Device ID This is the ID of the DVR you are Supercam connected to This can be set on the DVR in the Device System tab shown in SECTION 4 1 So
27. Pri ne 449 PM STEP 4 Click the OK button to confirm the PICTURE 8 37 download STEP 2 Input the DVR s IP address or DDNS domain name User Name and Password Check the Remember Server box to save this setting The User Name and Password are the same as used on the DVR The default is admin and 123456 If you are monitoring multiple devices previously saved login data for these devices can be accessed using the iv button on the right A Hardware controls Show all Campli Cancel PICTURE 8 35 PICTURE 8 38 78 79 Main Menu This window contains the function buttons needed to access and control your system Clicking on the help icon will list the functions as well as how to use them They are also defined below PICTURE 8 39 Button Function Button Function Logoff Logoff and return to login interface Live View In this display you can access the different viewing functions of the DVR in a similar manner to the controls on the DVR itself Function Switches to PTZ interface Button Function Button B Switch channels A wa e a s Mm p O Zoom Out Focus Out lris Close Rotate speed of the PTZ d YV s4 Full Screen A Move the dome horizontally and vertically The center v square stops the movement Select the preset point Set the cruise line Speed i oe 80 Image View Button Function o Povospoue gt Next picture gpa ae Record Playbac
28. QSee simplicity quality technology User Manual MODEL QT428 QT4 Series H 264 NETWORK DVR QSee Thank You for Choosing a Q See Product All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software and is available at www Q See com Be certain to make the most of your warranty by completing the registration form online In addition to warranty and technical support benefits you ll receive notifications of product updates along with free downloadable firmware updates for your DVR Register today at www Q See com Please see the back of this manual for exclusions This manual is written for the QT4 family of DVRs Not all features and capabilities are shared across all models so you may see features described which are not applicable or available on your machine In addition you may see screen images that do not exactly match those on your display This manual was accurate at the time it was completed However because of our ongoing effort to constantly improve our products additional features and functions may have been added since that time and on screen displays may change We encourage you to visit our website at www Q see com to check for the latest firmw
29. R may not be getting enough power from the outlet or surge protector it is attached to c There could be a problem with the system board on the DVR 2 The indicator lights of the DVR are on but no output Why a The power adapter may have been damaged or is not providing enough power Please change the adapter b The video format of the DVR is different from that of the monitor c Connection problem Please check the cable and the ports of the monitor and DVR 3 Why are no images displayed on some or all of the channels of the DVR a Connection problem Please check the cables and the ports of camera and DVR b Camera problem Please check the cameras by attaching them directly to TV or working port on DVR c The video format NTSC PAL of the DVR is different from that of the cameras Please change DVR video format 4 The DVR cannot find the hard disk drive a The power adapter is not providing enough power or the adapter is not getting enough power from the outlet b Connection problem Please check the power and data cables on the HDD c The HDD is damaged and will need to be replaced 5 cannot record what could be the problem a The HDD is not formatted Please format it manually first lb The record function is not enabled or setup correctly Please refer to Section 4 3 Record Configuration c The HDD is full and recycle function is not enabled Please refer to Section 4 3 Record Configuration and the R
30. TE VGA is for VGA monitors while CVBS is for TV monitors connected using a BNC RCA adaptor Switching between VGA and CVBS will change the menu output mode Please be sure to have the correct monitor on hand when changing output mode Language Select your preferred menu language NOTE When configuring your settings you will always need to click Apply to save your current settings before closing the window with Exit otherwise your changes will be lost You may click Exit or the close window box X in the upper right of the window to close without saving changes but an alert will pop up asking if you wish to save changes or not Click OK to save changes or Cancel to continue without saving You may select the Default button to restore your settings to those set at the factory IMPORTANT After changing the Language or Video Format the device will need to be restarted Date amp Time Tab Set date time time format and related configurations in this menu ine Vr NTP Server Using Network Time Protocol a Te will keep your system s clock current lime Format 74 Vou by allowing it to occasionally receive time Zone GMI updates from the selected server lene Wah NIP Gewe line manira an Saas vio iy Che faa DST Tab PICTURE 4 7 Allows your system to adjust for time changes due to Daylight Savings Time PICTURE 4 8 15 Pri J Pri 5 4 2 LIVE CONFIGURATION Live configuration i
31. TION LOGIN Before configuring the system a user account needs to be created and a user must be logged in The DVR can be configured to allow multiple users each with their own level of access and authority If not logged in only the multi screen display can be changed When starting for the first time or when no one is logged into the device pressing the MENU button on the DVR or remote control or right clicking on the screen with the mouse will bring up the LOGIN screen The default user name and password is admin and 123456 Both are case sensitive For more on adding or deleting users setting passwords and setting access levels please see SECTION 4 8 CONTROL BAR LOGIN User Name Password Login Cancel PICTURE 4 1 Pri J Pri a When a user is logged in pressing the ESC button on the DVR or right clicking on the screen with the mouse will display the CONTROL BAR on the bottom of the screen Function Screen Display Menu Mode Dwell PTZ Playback Volume Record Hide Toolbar PICTURE 4 2 Click the amp icon beside the desired screen display mode to open the CHANNEL SELECT menu Users can check any or all channels between 1 and 16 to display the live feeds Click the box to confirm the settings before closing the CHANNEL SELECT menu by clicking on the E button wv Jw wa wld ll Bea w i s T B wg 10 11 12 13 14 15 16 OX PICTURE 4 3 13
32. ade the firmware on the DVR After you download the new firmware from the Q See website at www q see com copy it onto a USB flash drive Then select Upgrade in the menu WARNING Do not turn the system power off during the upgrade process Doing so may damage the chipset and prevent the DVR from starting can get a live image on the display but can t get the menu to display How can pull up the menu Hold down the ESC key to wait for login dialog box to appear hooked the DVR up to a TV through the BNC video out port and I do not see anything on the screen How do get the video to display By default the DVR is setup to use a VGA monitor if you want to use a TV instead then push the ESC button on the front panel and hold it until you hear a beep if you still do not get a display then hold the ESC button down again until you hear a beep the display should come up What is the minimum configuration of a PC for remote connection COMPONENT MINIMUM REQUIRED mooo m o NVIDIA GeForce MX440 FX5200 ATIRADEON 7500 X300 Windows 2000 SP4 above Windows XP SP2 above VISTA Win7 aeo eo 14 What are the PC configurations for 16 ch real time access with fully open mainstream channel PC MODULE PARAMATERS wooo e GMA3100 NVIDIA GeForce 8400 ATI RADEON HD3450 ne 2000 SP4 above Windows ne above VISTA Win7 ORECT oS 15 On Vista and Win7 am getting an error message that Codec can t be instal
33. ame into the Add this website to the zone box STEP 9 Click the Add button STEP 10 Close the window COL Werdoon i c riihen Dril ter af abe in he ee See ent ee Le ey oe inet eee Lipi ki j Fo stmrhisal re tt Vee Peer it det E Bet hep J Debate Bera huri bhai Fog op Mirim Faha lAe barat Ad a beiran hrir aed ho Loran te PICTURE 7 32 Optom cy ae irane kiyacy Content Conneceane Programe desrczd Trond wire Tg re Coe mH Shalt pou Pus Wot G Care Pou Cae F pat Pilar PICTURE 7 33 Trusted sites a es cari sold eed rere meter Som the pone Al i in eid JUNWTISAUNS JLOWIY Yiri nig i inat TETI sii Pira ree F bma A pi a E biim TITS 5 Bas PICTURE 7 34 53 54 STEP 11 Click the Custom level button STEP 13 Click the Reset button i l m Privacy Content Connectors Programa 4 a m a a y D STEP 14 Click Yes when asked Are lit inert Local intranet Trusted ates neared you sure you want to change the i Arora segemons setting for this zone ieat D Dea STEP 15 Click OK a tratie Prmpt Qe ACT ht ea creo STEP 16 Click Apply oot Flakes Fie HE peu restart Biani Bpis STEP 17 Click OK STEP 18 Close Internet Explorer PICTURE 7 37 STEP 12 Pull down the Reset to menu button and select Low PICTURE
34. and Sensor alarm recording Supports recycle after HDD is full Resolution frame rate and picture quality are adjustable 128MB for every video file packaging 4 audio channels available Two record search modes time search and event search Supports multi screen simultanious playback Supports deleting and locking the recorded files one by one Supports remote playback in Network Client through LAN or internet Supports recording in CIF and D1 resolutions ALARM 1 channel alarm output and up to 16 channel depending on model alarm input available Supports scheduling for motion detection and sensor alarm Supports pre recording and post recording Supports linked channels recording once motion or alarm is triggered on designated channel Supports linked PTZ preset auto cruise and track of the corresponding channel PTZ CONTROL Supports multiple PTZ protocols PelcoP PelcoD LILIN MINKING NEON STAR VIDO DSCP VISCA and RANGE Supports 128 PTZ presets and 8 auto cruise tracks Supports remote PTZ control through internet SECURITY Customize user rights log search system setup two way audio file management disk management remote login live view manual record playback PTZ control and remote live view Supports 1 administrator and 15 users Supports event log recording and checking events unlimited NETWORK Supports TCP IP DHCP PPPoE DDNS protocols Supports IE browser to do remote viewing Supports a maximum of 10 u
35. are updates and product announcements Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble free manner Please take the time to read and follow all instructions and pay attention to alerts as shown below IMPORTANT Red boxes with this icon indicate warnings To prevent possible injury or damage to the product read all warnings before use NOTE Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system 2010 Q See Reproduction in whole or in part without written permission is prohibited All rights reserved This manual and software and hardware described herein in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Trademarks All brand names and products are trademarks or registered trademarks of their respective owners Q See is a registered trademark of DPS Inc Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties either express or implied of any kind with respect to completeness of its contents Manufacturer shall not be liable for any damages whatsoever from misuse of this product 2 1 FOR YOUR SAFETY 2 INTRODUCTION Main Features 3 BASIC FUNCTIONS 3 1 Power On Off Power O
36. ded ee PICTURE 4 55 TIME SEARCH Clicking the Search button in the upper right of the window will bring up a list of events to be Search for an event within a range of dates and times displayed Results can be filtered by selecting date and channels if desired LOCK Selecting a file and then clicking the Lock button will protect the event from being overwritten or deleted unless the entire drive is reformatted PICTURE 4 53 Select which channel you wish to search and the screen display mode The Calendar icon in the Start Time window allows you to select a start date Highlighted dates indicate that there is recorded data for those days The vertical column of numbers to the left of the grid are the available channels The horizontal headings are blocks of time within the day PICTURE 4 56 You can select which time to begin the review by entering it in the start time window or clicking UNLOCK This will remove the file protection and the event recording can be deleted or on the time grid and moving the yellow line to the approximate start time overwritten normally Clicking on the PLAY button will begin the playback from the time selected It will also bring up DELETE If the event is not Locked this will remove the selected event from the DVR a playback toolbar allowing finer control of the playback process Utilizing the remaining icons in the MAIN MENU Information Manual Alarm Disk rity Frame Rewind TEPEE ie BN Manage Upg
37. dling Tab Configure how you want the DVR to handle be applied to multiple days and cameras PICTURE 4 21 the input from an activated alarm Each sensor input can be set to launch individual Schedules made in one mode can be altered in the other mode sequences of action or they may be globally set through the All button to have the same results Motion Tab Hold Time determines the time allowed between consecutive alarm events If the alarm is triggered again within this time it will be treated as a single event and the DVR will continue recording before stopping unless of course a Subsequent alarm is activated within the hold time Motion detected during the highlighted hours will cause the DVR to start recording Setup is similar to that used in Schedule above The default mode is for 24 7 PICTURE 4 25 Trigger This is what the DVR will do once id A E PICTURE 4 22 activated by an alarm Selecting MSR ae oo ne Setting will open a new window with aes acceso This enables the DVR to record based on input from other sensors connected to the DVR Like three tabs Alarm To Record To Buzzer motion detection it is default scheduled to be able to record at any time It is also configured PTZ Show Full Screen in the same manner as explained under Schedule ema Alarm allows you to set whether a To Alarm Out buzzer will sound which camera if any will display in full screen mode whether an e mail will be sent and
38. ecycle Record Tab in the Record Menu d The HDD is damaged and will need to be replaced 6 cannot use the mouse what could be the problem a Wait 5 minutes after connecting the mouse and then try again b The mouse is not securely connected Plug unplug several times c The mouse is incompatible with the system Please try another mouse 7 What can I do when the DVR starts and displays please wait all the time a First possible reason hard drive power cable and or data cable are not securely connected Solution Please check the cable connections and make sure they are secure if still not working please unplug them and then plug them in again b Second possible reason The system is having problems reading the hard drive Solution Try reformatting the current drive or re placing it 8 Why isn t the mouse have plugged into the front USB port working The front USB port is only for backup to USB flash drive and does not support a USB mouse Please use the USB port on the rear panel if using a mouse 91 10 11 12 13 92 How do input letters and numbers To input letters such as passwords and numbers click the box behind where text is to be entered and then a small keyboard will appear Please select number or letter to input the default password is 123456 or you can use the digital keys on the front panel or the digital keys on the remote control PICTURE A 1 How do upgr
39. ee Chapter 9 you will need to first format the new hard disk before recording You can reformat the current drive if desired Reformatting the drive will delete all recorded files stored on the hard disk regardless of whether they are Locked Refresh will update the information about the drive 39 6 4 UPGRADE This window will display firmware updates that are loaded on a USB flash drive in the front USB port PICTURE 6 10 Firmware upgrades are available from Q See at www Q See com and may be found by looking up your specific model Firmware should only be upgraded to fix a specific problem or add features as ongoing development may result in features being removed The firmware download should be loaded onto an empty USB flash drive from the downloading computer and then transferred to the DVR using the front USB port WARNING Updating the firmware incorrectly or using the wrong update can permanently damage the chipset on the DVR and render it unusable Updates are written to either resolve issues or add features to the DVR If you are not experiencing performance issues or do not need a feature added by the update we recommend not running the update 6 5 LOGOFF Logging out of the DVR is recommended when there are multiple users or when physical access to the DVR is not restricted Clicking on the Logoff icon will bring up a window asking for confirmation After logging off a user can log back in by clicking on t
40. emotely monitored from another computer on your network over the Internet or from mobile wireless devices E mail alerts are also configured here and you can set up a DDNS service for a more reliable connection to your remote devices The four tabs in this window are Network Sub Stream Email and Other Settings If you will only be monitoring the DVR from another computer on your network you will only need to use the first three tabs It is important that your DVR is connected to your network router and that the router is powered on before proceeding T NETWORK Network Tab iervor Sub stream Email Other Settings i HTTP Port HTTP Port This is the port the DVR will occupy on your computer network When accessing the DVR IP Address 192 168 001 100 remotely from the Internet you will deh ZAS RISE D000 Gateway 192 168 001 001 need to enter your network s IP EPPS san OGG RUOG OUD address obtained in the next step Alternate DNS Server 000 000 000 000 in the address bar of an Internet PPPoE Explorer window For example ied htto 192 168 0 25 Server Port Obtain an IP address automatically Pri om Pri a Password PICTURE 4 35 NOTE The default value is 80 If port 80 is already occupied by another device on the network then another port will need to be selected Choose another number in the same range 81 89 In this case you will have to add the port to the IP address when ent
41. ering it into the Internet Explorer window For example if the port is now 82 then you will need to enter http 192 168 0 25 82 Optain IP Address Automatically Clicking this box will obtain the IP address subnet mask and gateway IP from the router PPPOE Selecting this enables Point to Point Protocol over Ethernet PPPoE which allows you to directly connect your DVR to the Internet through your modem Do not use this unless required by your Internet Service Provider ISP or if you are already connected to a router Contact your ISP for your account information including user name and password The TEST button will verify that your information is correct 25 Definitions and descriptions of network configuration Parameter Definition HTTP Port The network port number for accessing the DVR via Internet Explorer The default port is 80 Server Port The port number for data The default port is 6036 Static IP IP Address The IP address of the DVR on your network Substream Tab The substream is the data that is sent to remote monitoring devices Due to bandwidth concerns these data streams are generally smaller than those sent directly to the DVR itself These streams run in parallel with the main stream sent to the hard drive and they do not affect each other Substream settings are configured in the same manner as that used for the primary stream settings in the Record Bitrate tab in Section 4 3 Certain settings will be
42. ernet by entering the domain name into a browser window 50 7 5 ACCESSING THE DVR THROUGH INTERNET EXPLORER Once you have configured the network settings on the DVR to match those on your router and forwarded the ports needed by the DVR to enable remote access over the Internet you will be ready to remotely view your cameras using a webcam program based on an ActiveX control For this to work you will have to enable the ActiveX control options that are built into Internet Explorer It is strongly suggested that you be running the latest version of Internet Explorer currently IE8 The instructions below will describe the process using that version of the browser Instructions for users with IE6 or 7 are available in the Resources library of our Technical Support page USER ACCOUNT CONTROL FOR WINDOWS VISTA AND WINDOWS 7 Some users of computers using Windows Vista or Windows 7 operating systems may receive an error message informing of a codec that is missing or not installed This conflict can be resolved by turning off User Account Control UAC Windows Vista 1 Open the Control Panel accessible by clicking on the Windows icon in the lower left of your screen PICTURE 7 24 Wiser Rood and Farrahy Sahety 2 Select User Accounts and Family T oprdedacnernipecerstetspley Safety sei mais icra eal F up pore Alza x Pri Pri om o a S c Pri p 3 Select Add or Remove User Acco
43. ftware Version The current connection device software version Build Date The date the software was released Phone Software Version The current version of the Apple itwa iOS software in use on your phone Software Build Date The date this version of Apple PICTURE 8 32 iOS was released 77 r Pri on cr r p c Pri 8 4 ANDROID DeCRMBeN Ty sues eT Wad Gy aed M STEP 5 You can view the download and Gear mechan installation process in Notifications Once a download is complete the software will SOFTWARE INSTALLATION eg MG 448 pu gupercam fa Use connected STEP 1 Enter the Android Market eam SuperCam hietaneutomalcaly secret Aretha bce ee Ce bs Notification s STEP 2 Search for SuperCam supercam Finish gta 451 Pil Ad E k PICTURE 8 33 4 00 PM 10655111 3 nne Mie fi Sala ae Tas E STEP 3 Click the Install button Don a aan Pm PICTURE 8 36 OPERATING SUPERCAM Login STEP 1 Launch SuperCam This will bring up the Login interface fn 16 53 wf amp APN Ennad S a ae Gmail Google Maps Google Talk Calculator een ey Contacts Browser Market Galery S aA Alarm Clock Calendar SUDETLAM i5 a prolessihonal motile phone cheni soltware for digital video recorders and IF cameras mi COTY surveddlance compatible models only The software is for professional PICTURE 8 34 Pri on cr r p c
44. grayed out and cannot be changed due to throughput concerns The definitions are repeated for your convenience PICTURE 4 36 Parameter Options What it Means l D1 Full TV resolution CIF 1 2 D1 D1 takes more Resolution D1 CIF room on the hard drive than CIF Frames per second More frames makes for smoother video but takes up more room on the hard drive Variable Bit Rate versus Constant Bit Rate VBR Encode VBR CBR provides better compression but issues may arise when streaming for remote viewing Quality Lowest Highest Only available when VBR is selected The higher the quality the more drive space required Your network may not have enough bandwidth to l handle maximum rates from all of your cameras VER DIAG oe ae ears Adjusting these settings to suit your network will improve performance and on screen image quality 26 Email Tab This tab allows you to set how your DVR will Send out e mail alerts You will be able to send e mail alerts to three addresses NOTE Depending upon your settings the system can generate a lot of e mail alerts For that reason we recommend setting up a dedicated e mail address specifically for the system to send alert notices If you do not have your own e mail system Such as a corporate mail server you should consider using a free e mail provider However because many free e mail services allow only a limited amount of e mail traffic we specifically recommend using Google s
45. h as infrared motion detectors or contact alarms which are connected to it There are five submenus Sensor Motion Video Loss Other and Alarm Out Schedule Tab The schedule for automatic recording can be set either of two ways SENSOR In this window you can setup optional external sensors to cause the DVR to begin recording 1 By highlighting individual hours for specific There are three tabs in this window Basic Alarm Handling and Schedule Schedule Motion Sensor days by using the pencil tool in the upper right of the window The adjacent eraser tool removes the highlighting in a block Double click on either the pencil or eraser tool to turn them off Settings can be copied and applied to any or all of the channels and to any other day EEE asi Set the alarm type according to whether the alr aa alarm is NO Normally Open or NC Normally PICTURE 4 20 Closed See your alarm s manual for details Channel Basic Tab This allows you to enable the input from attached sensors You can also identify the sensors by name for ease in determining location Pri om Pri a Alarms can be individually configured or globally set using the All button NO Blocks of time to be recorded can also be set up by double clicking on a field adjacent to a day Multiple schedules can be created and saved with start and stop times down to the minute These can then PICTURE 4 24 Alarm Han
46. he Menu icon and entering their user name and password 6 6 SHUT DOWN This is a soft power down of the DVR WARNING It is vital that the DVR be instructed to shut down using the Shut Down menu option prior to unplugging the device in order to avoid damaging the firmware or hard drive itself 40 This DVR can be accessed remotely via a connected network and over the Internet 7 1 NETWORK ACCESS Accessing the DVR from a computer or computers attached to the same router as the DVR requires setting up either DHCP or Static IP only This is configured in the NETWORK setting You will be accessing the DVR by entering the IP address obtained during this setup into an Internet Explorer browser window just as if you were opening a web page Once you have configured your NETWORK settings using DHCP or Static IP following the instructions below you may skip to Section 7 5 Setting up Internet Explorer 7 2 REMOTE INTERNET ACCESS There are three methods you can use to set up the DVR to be accessed remotely over the internet for viewing on mobile devices and computers not on your network DHCP Static IP and PPPoE You will also need to set up Port Forwarding See Section 7 3 DHCP Most routers are factory configured to use DHCP DHCP involves having your router assign an IP address to the DVR on the network BAIN Dae ALJ STEP 1 Select the Setup icon in the Main Menu Red Box in Picture 7 1 PICTURE 7 1 ST
47. iously locked file STEP 2 Select which files to back up by clicking on the appropriate box es STEP 3 Click on the Browse button to set the destination for the saved files STEP 4 Click on Backup to begin the download Pri Pri n az T Pri Delete Erases an unlocked file If a file is locked you must unlock it before it can be deleted 64 65 7 8 REMOTE SYSTEM CONFIGURATION Clicking on the Config tab in the Main Menu of the Remote Live Viewer will change the display to where the user can set up or alter the operating parameters of the DVR Available functions include the ability to configure Basic Live Record Schedule Alarm Network PTZ and User settings Select an item from the submenu on the left and the appropriate window will open to the right While one user is changing settings other users are blocked from doing so Main Menu Fraa Fer RICT ok Caa ira a C e i brp irmur 10 Local Berori Bawa Puth Fis Breme 7 F4 7I Fy Fa Fy a AT FE F a 40 aT vit 15 ba AL 748 dn Caer F 1 J 4 Sub Menu a PICTURE 7 48 The list of available functions and their options are identical to those on the DVR Please refer to CHAPTER 4 of this manual Main Menu Setup Guide for more details Be sure to click on Apply to save your settings before exiting any window Default will restore the original settings 66 This DVR supports mobile surveillance on smart ph
48. is DVR uses high performance video processing chips and an embedded Linux operating system for quality image recording and ease of use It utilizes numerous advanced technologies including the industry standard H 264 codec to deliver high quality smooth videos and dual stream capability for remote viewing A SATA hard drive interface offers upgradability and VGA output allows users to connect to any standard TV or monitor for viewing Local control of the system utilizes a mouse and graphical user interface GUI as well as a remote control Users can also remotely monitor and control their system using a web browser or select mobile device This DVR uses cutting edge technology without compromising stability and reliability making it ideal for home use as well as in warehouse factory retail and other similar environments MAIN FEATURES COMPRESSION FORMAT Standard H 264 compression with low bit rate and high image quality LIVE SURVEILLANCE Supports HD VGA output Supports channel security by hiding live display Displays the local record state and basic information Supports full control with USB mouse Supports digital Zoom on live and playback view RECORDING MEDIA Supports one SATA HDD up to 2TB to record for a long time periods BACKUP Supports backing up to USB 2 0 devices Supports saving recorded files with AVI format to a remote computer through internet RECORDING amp PLAYBACK Record modes Manual Schedule Motion detection
49. ithin the IP address segment ranging from 196 168 000 002 to 196 168 000 004 Select the Blacklist button and then enter the first segment in the IP From field and the last address within the segment in the To field You may add additional segments before hitting Apply to save your settings and then exiting this window 33 Pri om Pri a 4 10 BACKUP EVENT SEARCH Access the recordings on the DVR play them back and backup the recordings to an external Selecting this tab will bring up a list of recorded events You can choose whether to display storage device events triggered by Motion Sensor or both MAIN MEHL Double click the event file you wish to play back Three submenus appear in this section Time Search Event Search and File Management FILE MANAGEMENT From within this tab you can lock unlock or delete recorded events from the drive SEARCH Time Search Ee SEEN File Management en iye Start lime End Time Motion 01 28 2010 10 17 22 01 28 2010 10 17 22 Sensor 01 28 2010 11 04 02 01 28 2010 11 04 02 Sensor 01 28 2010 11 50 42 01 28 2010 11 50 42 Motion 01 28 2010 16 01 49 01 28 2010 16 01 49 PICTURE 4 52 Sensor 01 28 2010 16 48 29 01 28 2010 16 48 29 Motion gt Hg NOTE Throughout this window if the screen resolution is VGA 800 600 the time search interface will show a hide button Clicking on this button will c2 expand or minimize the entire interface as nee
50. k Clicking on a recorded file in the Recorded File window will start the playback The controls at the bottom of the screen allow the user to move through the video Button Function Py Om pas OOOO ese KA Full screen if Supercam CH Begin Time End Time PICTURE 8 41 PICTURE 8 42 81 m Pri on cr r p c Pri Server List This allows you to add delete or modify the DVR connection or connections if you are remotely monitoring multiple systems Button Function Modify a server connection S Return to Main Menu PICTURE 8 43 Information View This presents information on the cell phone you are using the SuperCam software version on as well as the software itself Device ID This is the ID of the DVR you are Device connected to This can be set on the DVR in the System tab shown in SECTION 4 1 Software Version The current connection device software version Build Date The date the software was released Software Version The current version of the Android software in use on your phone Software Build Date The date this version of Android was released PICTURE 8 44 82 8 5 BLACKBERRY The SuperCam software used to monitor your system from your phone is compatible with BlackBerry OS 4 5 or newer SOFTWARE INSTALLATION STEP 1 Open the browser on your BlackBerry phone and enter the public IP address or the DDNS domain name of your
51. l recording of all active channels onto your DVR im ae ee ae Client Record will capture video and save it onto your computer s hard drive Reinier Star Talk allows you to communicate through any connected camera which also has a two tune i way audio feed This optional equipment must be added before this feature is available Local Playback lets you review the Client Record video stored on your computer s hard drive ihi Of ene eer eee aa a Pi a o a E meee ram othe LIVE SEARCH BACKUP CONFIG TOOLS INFO me E j yo Pee sce beri iia T 4a gt E E Fe 2 SS ee i ae d 2 E Ciani enfdtuments k foe i z r mE s 3 a ee Z Wa a f p i ai l l s LG C Unei I emina _ B gt 7 e _ D b E z T if i _ rt C Linen ontiDecumeris i iie OOO OOOO 0000 0000 im ce B Bh Lae REZ mn C 1 d i ed i a T Hi 2 ba ii 712 Fi via Hi Fii PICTURE 7 38 J f Live Viewer symbol and function definitions i 4 SnapPictre 5 Sert Manual Record 6 Glent Record PICTURE 7 40 7 Bidirectional Tak 8 Playback 9 Color ss The destination for the still images is set in the Config tab in the main menu at the top of the 140 PTZ Control 11 Master Sub Stream Status 000 Remote Live Viewer See Section 7 7 which will open the Local Config sub menu You can also set the number of images that are captured when the Snap Pictures button is pressed This window is also used to set the de
52. led or is missing how do solve that There are two ways to fix it a In Windows go to your Control Panel select User Account and Family Safety and then choose User Account Control Click Turn User Account On or Off Uncheck the box next to Use User Account Control UAC to help protect your computer Turn on User Ac on User Account Control UAC to make your computer more secure User Account Control UAC can help prevent unauthorized changes to your computer We recommend that you leave UAC turned on to help protect your computer Use User Account Control UAC to help protect your computer ance PICTURE A 2 Open Open file location b Right click on an Internet Explorer ae eee browser window Select Run as Administrator to run browser Restore previous versions Send To Cut Copy Create Shortcut Delete Rename Properties PICTURE A 3 93 Q See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software Liability Exclusions Any product malfunction or abnormalities in operation or damage caused by the following reasons are not within the free service scope of our company 1 Equipment damage caused by improper operation 2
53. m Setting select Login Setting to bring up the Login interface STEP 9 Input the DVR s address User Name and Password then save The User Name and Password are the same as used on the DVR The default is admin and 123456 STEP 10 The Access Point of Winsock is the default This access point may differ outside North America or based on your cellular provider Contact your provider s tech support department if you experience difficulties with this setting STEP 11 Open Live View to see the camera images STEP 12 In Live View you can take snapshot images select other camera channels and control PTZ cameras 70 Login Setting m y h HttpPort Username Password af Back PICTURE 8 9 Live View Back PICTURE 8 10 T Live View CAMI SnapShot FullScreen Direct on Camera Focus Hide nE Select Cancel PICTURE 8 11 8 3 APPLE IOS IPHONE AND IPAD This DVR supports connection on 3G networks Non 3G equipped devices will need a Wi Fi connection NOTE Although the software needed to access your DVR is free you will need to have or create an iTunes or App Store account to proceed INSTALLING THROUGH THE IPHONE OR IPAD STEP 1 Open the App Store function on your device STEP 2 Select the Search function and search for SuperCam JUNWTHSAYNS J10 PICTURE 8 13 STEP 3 Click on SuperCam to open the introduction Click on the FREE button and i
54. me click on the Request Domain button If it is available you will see a Your computer s IP address is confirmation screen along with the IP address associated with it Confirm that this matches the number shown at www MylPAaddress com Your domain name will look like this PICTURE 7 18 http example myq see com PICTURE 7 20 48 49 mylIPaddress com 76 254 183 54 About mylPaddress com STEP 5 Once you have obtained your domain name you will need to configure the DVR for access using it To set up the DVR for access through a dynamic domain name STEP 1 Go to the Main Menu and MAIN MENU select the Setup icon Red box in Figure 7 21 Minmaa Aller LSE RAs PICTURE 7 21 STEP 2 Select the Network icon Red box in Picture 7 22 Live Record o gt chedule es are we Network Users EAIA PICTURE 7 22 STEP 3 Select DDNS Red box in NETWORK Picture 7 23 STEP 4 Select the service MyQ See or SEETTY z DynDNS you are using and enter the DDNS Server MY X SEE account information you registered User Name with the domain name service Password STEP 5 Click the Test button Bestbemain uu eens A ee Update Interval M 10 Network Sub stream Email fOther Settings 6 After receiving the OK message in the lower left corner of the screen click on the Apply button to save your settings Test i Default Apply PICTURE 7 23 You are now able to access the DVR remotely over the Int
55. n 3 2 Live Viewing And Recording 3 3 Live Playback 4 MAIN MENU SETUP 4 1 Basic Configuration Login Control Bar Main Menu Setup 4 2 Live Configuration 4 3 Record Configuration 4 4 Schedule Configuration 4 5 Alarm Configuration Sensor Motion Video Loss Other Alarm Alarm Out 4 6 Network Configuration 4 7 User Management 4 8 Pan Tilt Zoom PTZ Configuration 4 9 Advanced Time Search Event Search File Management 5 BACKUP 10 10 10 11 12 13 13 13 13 14 14 16 18 20 21 21 22 23 23 24 25 29 30 33 34 35 35 36 6 DVR MANAGEMENT 6 1 Information Event Information Log Information Network Information Online User Information 6 2 Manual Alarm 6 3 Disk Management 6 4 Upgrade 6 5 Logoff 6 6 Shut Down 7 REMOTE SURVEILLANCE 7 1 Network Access 7 2 Remote Internet Access DHCP PPOE 7 3 Port Forwarding 7 4 DDNS Dynamic Domain Name Service 7 5 Accessing the DVR Through Internet Explorer User Account Control for Windows Vista and Windows 7 7 6 Using the Remote Access Software Live View 7 7 Remote Playback And Backup Remote Playback 7 8 Remote System Configuration 8 MOBILE SURVEILLANCE 8 1 Windows Mobile Pro 8 2 Symbian 8 3 Apple iOS iPhone and iPad Installing through the iPhone or iPad Installing through PC or Macintosh Computer Operating Instructions for iOS 8 4 Android Software Installation 8 5 BlackBerry Software Installation
56. ncludes four submenus Live Main Monitor Spot and Mask Live Tab Use this menu to set camera names and adjust picture colors brightness hue saturation and contrast for optimal picture results You can individually name cameras by highlighting the field for each camera A virtual keyboard will appear allowing you to enter characters numbers and symbols with case sensitivity ENTER will save the name and return to the LIVE menu ESCAPE will exit the keyboard without saving Channel I You can configure the settings for image saturation hue brightness contrast and Hrightness colors individually by clicking on the Setting button for each individual camera or for all of them simultaneously by selecting the All button before making the settings Main Monitor Tab Select the configuration of your display Split Mode allows you to choose from single view 2x2 2x3 3x3 and 4x4 QT426 only views on a screen at one time You can also select which channels will be displayed Channels can be grouped and the display will cycle between groups Any individual channel can be shown in more than one group Dwell Time This is the time interval the PICTURE 4 11 display will soend showing a group before moving on to the next group NOTE If viewing remotely on a computer with dual monitors the display must be on the main monitor Spot Tab This allows select feeds to be viewed on a separate monitor that is connected to the
57. ng functions of the DVR in a similar manner to the controls on the DVR itself anil i a Em E i E fh IFE IES IE PICTURE 8 55 Zoom Group vs PICTURE 8 56 PICTURE 8 57 Switch channels na O Snap picture 4 Background alarm Switches to PTZ interface 2k Full Screen A Move the dome horizontally F Zoom In Focus In Iris Open lt a gt and vertically The center A square stops the movement Zoom Out Focus Out lris Close Preset Select the preset point Group Set the cruise line 86 Server List This allows you to add delete or modify the DVR connection or connections if you are remotely monitoring multiple systems Add Add a DVR s IP address or DDNS domain name Modify Modify a DVR s IP address or DDNS domain name address 192 168 3 142 1111 Delete Remove a DVR s IP address or ry Home DDNS domain name ress wanjunjie myq see com 605 Modify Delete fess democracy meibu com 6037 PICTURE 8 58 Settings Configure which alarms will activate and what will trigger them Alarm Type Choose which alarm types you Alarm type want to be notified about mvi aaa loss Alarm Output Type Choose whether the phone alerts you with an audio or vibratory alarm or a combination of both Motion alarm Bee ela Alarm output type Audio alarm eee PICTURE 8 59 Information View This presents information on the cell phone you are using the SuperCam sof
58. ogin data for these devices can be accessed using the w button on the right Ciro PICTURE 8 22 Main Menu This window contains the function buttons needed to access and control your system Clicking on the help icon will list the functions as well as how to use them They are also defined below PICTURE 8 23 Button Function Button Function Playback Playback recorded tiles Logoff Logoff and return to login interface 14 Live View Interface You can access the different viewing functions of the DVR in a similar manner to the controls on the DVR itself Petar Live Whew Channel Configure rr TT e f uE PICTURE 8 25 Hz C ntr l Pir Control i T F i PICTURE 8 26 PICTURE 8 27 Button Function Button Function Switch to single image view EE swtonto imagevew Move the dome horizontally Zoom In Focus In lris Open and vertically The center v square stops the movement anoman Preset Seectthepresstpont Pri on cr r p c Pri Image View Interface Picture Button Function a Provowspictue O b Next picture OM To first picture O To last picture Copy pictures to album PICTURE 8 28 Record Playback Interface Clicking on a recorded file will start the playback The controls at the bottom of the screen allow the user to move through the video Button Function w mwas ooo e PICTURE 8 29 Server List
59. ones and other devices running Android Blackberry Symbian and Windows Mobile Pro operating systems along with the iPad and iPhone on 3G networks To access the DVR from these devices you must have first configured the Network Settings on the DVR as shown in SECTION 4 6 8 1 WINDOWS MOBILE PRO Windows Mobile Pro 6 1 and 6 5 internets P gt Fide inas E9 STEP 1 Activate mobile network access on the mobile phone STEP 2 Run Internet Explorer STEP 3 Input the DVR s IP address or DDNS domain You wil see a massage appear iko the following after you chick tha Update URL plesse cick the ves STEP 4 You will be asked to download the software PCam Click on the software name to open the download dialog pop up STEP 5 Click Yes to start downloading and installing Pam PRO LARM CAB bo the My Dantas idar ri Hein Maay PICTURE 8 2 67 Pri on cr r p c Pri 8 2 SYMBIAN ee Lal cane g a Yj We 10339 STEP 6 PCam will open automatically Si Lobb n This DVR supports phones running versions 3 and 5 of the Symbian OS once the install process is complete STEP 1 Enable network access on the mobile phone STEP 2 Launch the web browser jeb feeds STEP 3 Input the DVR s IP address or DDNS Web reeds domain name in a new bookmark Click this Ey Saved pages bookmark to connect to the DVR amp Auto bookmarks Bookmarks STEP 7 Input the DVR s address ID
60. power indicator on the camera front will illuminate and an on screen WIZARD dialogue box will open allowing the user to set up the time and time zone a Cer ee MM LA L WAS i LL gan i 2 gr r g i PICTURE 3 1 PICTURE 3 2 If the DVR displays the live image or doesn t display the menu on start up the menu can Symbol Meaning Symbol Meaning be brought up by pressing the ESC button on the DVR or the MENU button on the remote eonirel E Recording Manually or on Schedule E Alarm Recording Motion Detection Recording Aa Motion Event POWER OFF The DVR will power down to a standby mode when the POWER button on the remote control is pressed or when the SYSTEM SHUT DOWN icon is selected from within the MENU In both cases the SHUT DOWN window will appear and users must select OK to confirm The hard drive will stop spinning and the system will shut down For extended periods of inactivity it is recommended that the DVR be disconnected from power either by turning off the power at the surge protector or unplugging the device 10 11 se nine MAIN MENU SETUP m Pushing the playback buttons on the DVR or remote will enable you to play back what has been recorded A toolbar will appear below the display allowing control via mouse as well N Camera Name Stop Fast Forward Previous Playback Record Progress Bar PICTURE 3 3 12 4 1 BASIC CONFIGURA
61. preserved Pre alarm record time This sets the length of time showing events prior to a motion detection or sensor triggered event that is included in the record Enable Tab Select some or all of the cameras to record to the DVR You can set up to four cameras to record audio in addition to video You can globally select all the cameras regardless of their individual settings by selecting the All box below each column Post alarm record Sets the length of time from 10 to 60 seconds that is added to the record after the event is finished PICTURE 4 15 Expire time The time up to 60 days that an event is saved on the drive before PICTURE 4 17 it could be overwritten See Recycle Record Bitrate Tab Record below Set up the resolution quality encoding You can set up all channels with same values by sellecting All and then configuring one oo quality and maximum bitrate of the video eran stream according to your needs You can set each camera individually or globally by using the All function at the bottom of the window Stamp Tab Select which cameras will display their ID and date stamp and where it ll appear on the screen Drag and drop the location of the camera name and date time stamp to your desired location on the screen This can be done individually or globally A Before and After example is shown below PICTURE 4 16 NOTE On the QT426 all cameras must be set to the same
62. rade Logoff and Shut Down the user can track events system status Pause Advance Mode Hide connected alarm s upgrade the firmware logoff and shut down the system Tool Bar gt m gt amp lt Me tt 4 01 27 2010 09 30 00 09 48 04 Stop Fast Forward Previ Playback Next econ Panes PICTURE 4 54 coor 34 35 This DVR supports backing up files to USB flash drives USB hard drives and USB DVD burners through the USB port on the front panel Remote backups can be performed over the Internet Refer to Section 7 6 Remote Backup Selecting BACKUP in the Main Menu will open the Backup configuration window PICTURE 5 1 Set the start and end times as well as channel s you wish to back up Clicking the Search button will bring up the search results in the Data Backup list box Select specific events or select the All button iI ere Clicking the Backup button will bring up the Sane RaDDIDOTO UG DOUG Backup Information window End Time 08 09 2010 23 59 59 The Number Of Files 16 Size GB 2 008 Storage Media CD DVR ROM Free GB 0 000 Backup Player v Save File Type Cancel PICTURE 5 2 This window will present a summary of the number of files starting and ending times total size of the files and whether you have space available on the receiving storage media You can select which type of device you are recording to as well as what type of file you will be creating Clicking on the Start button will begin the backup and
63. recording PICTURE 4 18 resolution either D1 or CIF On the QT428 each camera can have its resolution set independently of the others as you choose 04 29 2010 16 04 40 CAMERADO2 Parameter Options What it Means D1 Full TV resolution CIF 1 2 D1 D1 takes more Resolution D1 CIF room on the hard drive than CIF FPS 1 30 Frames per second More frames makes for smoother video but takes up more room on the hard drive Variable Bit Rate versus Constant Bit Rate VBR CAMERAQ02 Encode VBR CBR provides better compression but issues may arise when streaming for remote viewing PICTURE 4 19 Quality Lowest Highest Only available when VBR is selected The higher the quality the more drive space required Recycle Record Tab Your network may not have enough bandwidth to handle maximum rates from all of your cameras By selecting the box you allow the DVR to record over old events when the hard drive is full Meee ZOU cD BaRODS Adjusting these settings to suit your network will Otherwise the DVR will stop recording when there is no more space available improve performance and on screen image quality 18 19 04 29 2010 16 04 40 4 4 SCHEDULE CONFIGURATION 4 5 ALARM CONFIGURATION Configure your camera to record at specific times based on time of day motion detection or Alarm configuration allows the DVR to begin recording based on input from other remote other sensor input There are three tabs Schedule Motion and Sensor sensors suc
64. s to the DVR from remote computers 42 STATIC IP This process requires that you set up the network settings on the DVR to match those of the attached router Owners of 2Wire Brand routers should use DHCP STEP 1 To access the router s settings you will need to enter the Command CMD panel on a computer also connected to the same router A WINDOWS XP Select Run from your Windows START menu lower left of screen and type cmd after the prompt B WINDOWS VISTA and WINDOWS 7 Click on the START menu Windows icon in the lower left of your screen Type cmd into the field that says Search programs and files and hit ENTER or click on the magnifying glass icon STEP 2 Type ipconfig at the prompt Red arrow in Picture 7 6 to access router settings STEP 3 Write down the IP4v address Blue arrow as well as the gateway and subnet mask numbers Green arrows _ Microsoft Internet Explorer rs Microsoft Office Outlook 2007 1p iTunes Adobe Acrobat All Programs gt Log Off Shut Do Start Fy nbox Microsof vd iTunes PICTURE 7 4 we Microsoft Office Outlook 2007 K5 Sticky Notes i m iTunes e Adobe Acrobat gt All Programs Devices and Print Default Programs Shutdown PICTURE 7 5 PICTURE 7 6 43 Pri Pri n z m c Pri STEP 4 Select the Setup icon in the Main Menu Red Box in Picture 7 7 STEP 5 Select
65. se the same address that the DVR is using to send alerts Advanced Default Apply PICTURE 4 37 Attaching Image Amount The alert e mails can include up to three images Snap Time Interval The interval of the images can range from every second to every five seconds 27 Other Settings 4 7 USER MANAGEMENT Commercial ISPs provide their customers with dynamic addresses IP numbers These You can set up accounts for each individual user and grant them control of select parts of numbers can change from time to time depending upon your service provider Doing so can the surveillance system An administrator account is already created on the DVR Additional cause you to lose the ability to remotely access your DVR from your mobile phone or other accounts can be created for users but only one administrator account is allowed out of network device To prevent this from happening we recommend using a Dynamic Domain Name Service DDNS This will give you a domain name that can be linked to your IP address and will automatically and invisibly forward remote connections to your network when the IP address changes USCF RAPA M Q See offers DDNS for free at MyQ See com Create a domain name user name and password before proceeding DynDNS com also offers a similar free service This is covered PICTURE 4 39 in depth in SECTION 7 4 To add a user select the Add button and the ADD USER window will open It will have two tabs
66. ser connections simultaneously Supports dual stream Network stream is adjustable independently to fit the network bandwidth and environment Supports picture snap and color adjustment in remote live view Supports remote time and event search and channel playback with picture snap Supports remote PTZ control with preset and auto cruise Supports remote full menu setup changing all the DVR parameters remotely Supports mobile surveillance by smart phones Win Mobile Pro Symbian and iPhones iPads Android and Blackberry on 3G networks Supports CMS to manage multiple devices on the internet Administrator can limit user access to specific cameras Administrator can disconnect online users NOTE Depending on your point of purchase your DVR will have the hard disk drive already installed If your drive was packaged separately or if you wish to upgrade to up to a 2TB drive please see Chapter 9 at the back of this manual which covers installing the drive BASIC FUNCTIONS owm e e a eat naasiene Hie The normal mode of the DVR is to display the live feed from the cameras Configuring which 3 1 POWER ON OFF channels will be displayed naming the cameras and other display settings will be covered in Before turning on the DVR ensure that all connections are good SECTION 4 3 POWER ON In addition to the camera images the DVR will display symbols regarding the status of each Connect the power supply and the DVR will power up The blue LED
67. stination for recordings made from within the Remote Live Viewer as well as how many audio channels if available are recorded in addition to which camera channels 56 57 Color Adjustment Drag the slide bars to adjust Brightness Contrast Hue and Saturation Clicking Default will return them to the original settings Button Description Button Description vat lt O Brightness Hue TID seuraion O contrast Default 3 Save settings PTZ Control Selecting the PTZ button will bring up a control panel similar to that seen on the DVR Users have the same level of control as they would at the DVR including activating pre set commands and cruises as well as full manual control Button Function Move the dome horizontally vertically and diagonally The center square stops the movement Adjusts the speed of the dome s rotation a 58 Master and Sub Streams Right clicking on any live image will open up a pull down menu Changes made in this menu will be reflected in the Master Sub Stream status display on the right of the Remote Live Preview interface Master Stream o Sub stream All to Master Stream All to Sub stream Enable Audio Full Screen zoom in gt PICTURE 7 41 Stream This DVR supports dual streaming a master stream and a sub stream The master stream has a higher frame rate of a maximum of 30 frames per second for NTSC 25FPS for PAL versus a maximum of 7 FPS for a sub
68. t will change to INSTALL Click it again PICTURE 8 14 71 PICTURE 8 15 STEP 4 Input your iTunes or App Store password and then click OK The software will be downloaded and installed automatically PICTURE 8 16 PICTURE 8 17 Instructions for operating SuperCam on your Apple mobile device can be found on page 75 72 INSTALLING THROUGH PC OR MACINTOSH COMPUTER STEP 1 Access the iTunes store in your computer and login STEP 2 Connect your device to the computer STEP 3 Select the Search function and search for SuperCam STEP 4 Click the Free Application button next to SuperCam_Pro Red box in Picture 8 19 STEP 5 Inout your Apple ID and password then click Acquire STEP 6 Check Synchronously Apply Program and SuperCam and then click the Apply button Supercam will be installed automatically iia a S i BE zi PICTURE 8 19 PICTURE 8 21 73 r Pri J cr r p G Pri OPERATING INSTRUCTIONS FOR IOS ipenCam STEP 1 Launch SuperCam This will bring up the Login interface Sef meibu com 5008 STEP 2 Input the DVR s IP address or DDNS Password M domain name User Name and Password Check the Remember Server box to save this setting The User Name and Password are the same as used on the DVR The default is admin and 123456 If you are monitoring multiple devices previously saved l
69. the progress bar will display the progress NOTE Two folders are created when backing up the events to a USB storage device One will contain the video files while the other labeled Video Play contains the software needed to playback the videos on a PC To view the video files open the Video Play folder and run Videoplay exe Click on Open Path and navigate to the folder containing the video files to begin playback 36 6 1 INFORMATION MAIN MEHU x oS i Hack ia inion lir g i ry PICTURE6 1 This window enables the user to monitor the status of the system its network connection online users history and events through five submenus System Event Log Network and Online Users Pri Pri PICTURE 6 2 SYSTEM INFORMATION Data on the system s hardware MCU MicroController Unit kernel and firmware versions can be found here along with the device s name and ID SYSTEM Device Name Device ID Hardware Version MCU Version Kernel Version Firmware Version 3 1 0 D Launch Date 2010 07 31 11 07 00 PICTURE 6 3 37 EVENT INFORMATION This window lists recorded events This list can be searched by date time type of event and channel LOG INFORMATION This window lists user activity within the system This record can be searched by type of operation date and time and etcetera It can also be exported to external USB storage devices
70. to 82 85 or connect reo Tei ae OU E DVR use Internet Explorer to go to 89 If after trying all three ports and an error still occurs contact Q See Technical Support at ore bais sasina mastiss mm 877 998 3440 Ext 540 i miw ee isi STEP 2 Click on the New User link at NOTE i you are successful after changing the port number you will need the bottom of the page http MyQ to add that to the IP address when accessing the DVR via the Internet lf for example you changed to port 82 the address would now read 64 245 112 90 82 Pri Pri n z m c Pri See com reg asp STEP 3 Complete the registration process by following the on screen directions and click the Submit button at the bottom of the screen When you access the DVR from a remote computer you will need to use a different address in the Internet Explorer browser window Instead of entering the IP address of the DVR you need to enter the public IP address of the router to which the DVR is attached You can obtain this address by going to www MylPAaddress com from a computer that is attached to the same router as the DVR This website will display a box with the IP address you need It will be the bold number where the example shows 76 254 183 54 STEP 4 You will now be asked to create a domain name Domain names must begin with a letter a z or a number 0 9 and cannot contain a hyphen Once you ve decided upon a na
71. tware version on as well as the software itself r Pri J cr r p c Pri Device ID This is the ID of the DVR you are connected to This can be set on the DVR in Device name EDVA the System tab shown in SECTION 4 1 Device 1 0 ye Software Version The current connection Software version 3 1 2 P device software version Build date 19740305 Build Date The date the software was Phone released Software version 2 1 0 Software Version The current version of the Build date 2010 08 16 BlackBerry software in use on your phone PICTURE 8 60 Software Build Date The date this version of BlackBerry was released 87 Your DVR uses a standard SATA Serial Advanced Technology Attachment hard disk drive and will Support drives up to 2TB terabytes These drives are the current industry standard and may be purchased wherever computer parts are sold Depending on where you purchased your DVR your hard drive may already be installed But we recognize that you may wish to upgrade or replace your drive in the future so this DVR is designed to make installation and replacement easy for the average user It should be noted that while this is the only user serviceable part within the case and you will not void your warranty by installing or upgrading your hard disk drive care must be taken to avoid damage to the other components within the case WARNING ELECTRIC SHOCK RISK The DVR MUST be unplugged from all power so
72. unt PICTURE 7 26 4 Select the desired user account Choac e he ictum yu wul rpe Pamei E irereriti ioe Ferd pa nbected PICTURE 7 27 51 5 Select Turn User Account Control on or off 6 Uncheck the box next to Use User Account Control UAC to help protect your computer 7 You will then be asked to restart your computer for the change to take effect PICTURE 7 29 Windows 7 1 Open up the Start Menu accessible by clicking on the Windows icon in the lower left of your Screen eal we Microsoft Office Outlook 2007 gs Sticky Notes ef iTunes i Adobe Acrobat gt All Programs Devices and Printers Default Programs Help and Support Shut down 2 Type uac into the search bar and hit ENTER The User Account Control will open or you will be offered a link to click to open it AAC PICTURE 7 30 Yj Er eee Lee ee 3 m 3 Move slider to lowest setting and press k am imn ermen tee mem e mas aem OK in a PICTURE 7 31 52 SETTING UP ACTIVEX CONTROL STEP 1 Open Internet Explorer STEP 2 Click on Tools STEP 3 Select Internet Options in the pull down menu STEP 4 Click on the Security Tab STEP 5 Select Trusted Sites STEP 6 Click on the Sites button STEP 7 Uncheck the Require server verification https for all sites in this zone button STEP 8 Type the DVR s IP address obtained during Network Setup or DDNS domain n
73. ur in the event that a video input is lost Both Alarms and PTZ events can be scheduled as in the Sensor menu above Piel acl OTHER ALARM In this menu you can set the DVR to alert you to a full Hard Drive IP Conflict on the network or a Disconnection OTHER ALARM Alarm Type You can set the response as well as at what a threshold of remaining disk space you wish to Buzzer IP Comet Disconnect be alerted Email To Alarm Out vli Disk Shortage Alarm 128 MB Z f i i i Default PICTURE 4 33 23 ALARM OUT Set how the alarms are handled and transmitted in this window This controls any device attached to the ALARM OUT port on the back of the DVR There are three tabs Alarm Out Schedule and Buzzer Alarm Out Tab You can set the relay alarm out name as well as the hold time Hold time is the interval between consecutive alarm activations so multiple events within the interval will not cause the alarm to sound again ALARM OUT Aem Out Schedule Buzzer Relay Name Hold Time s ALARM OUT 1 i Default PICTURE 4 34 Schedule Tab The default setting is for the ALARM OUT to be active all the time but this can be changed to meet your particular requirements in a similar manner to Schedule in SECTION 4 4 Buzzer Tab As with the Alarm Out hold time the internal buzzer can be enabled and given a hold time 24 4 6 NETWORK CONFIGURATION This section covers setting up your DVR so that it can be r
74. urces as well as from the cameras before opening the case Failure to do so can result in damage to the DVR or its components as well as injury or death 9 1 INSTALLATION REMOVAL It is strongly advised against opening the case when atmospheric conditions present the risk of static discharge which can damage electronic components Whether installing the drive for the first time or removing the old one to install a new one the steps are largely the same STEP 1 Disconnect the DVR from the power source as well as any other connections STEP 2 Remove seven screws as indicated in Picture 9 1 Remove Screws PICTURE 9 1 STEP 3 Remove the case by sliding it backwards and then lifting off Ta STEP 3A If removing a hard drive you will Hard Disk Drive need to unscrew the four drive mounting ee ee screws at the bottom of the DVR l PICTURE 9 2 88 STEP 4 Connect the power and data cables Press firmly but do not force them onto the pins or you may damage them The connectors are keyed to ensure they are connected in the proper position STEP 5 Attach hard drive to the base of the DVR with screws using the four mounting holes STEP 6 Replace the DVR cover and secure MOUNTING HOLES DATA POWER FOR HARD DRIVE CABLE CABLE PICTURE 9 3 9 2 COMPATIBLE HARD DISK DRIVES The following brands of hard drives have been tested for compatibility with this DVR BRAND CAPACITY 89
75. vanced tabs Serial Port Tab You will need to consult your PTZ camera s manual for details regarding protocol and baud rate Please note that the DVR may support more features than your camera offers including protocol and number of preset programs Cameras can be individually configured or a global set up can be implemented through the All button PICTURE 4 42 PTZ Definitions and Descriptions Parameter Settings What it Means 1 255 The address of the PTZ camera 1410 21600 The speed that data is transmitted Protocol The communication protocol used by the camera Supported protocols are NULL PELCOP PELCOD LILIN MINKING NEON STAR VIDO DSCP VISCA SAMSUNG RM110 HY Advanced Tab You can set your camera to follow a preset program or set cruising or tracking behaviors by selecting the Setting button in the Preset Cruise or Track columns respectively PICTURE 4 43 Preset Clicking a Setting button in the Preset column will bring up another window PICTURE 4 44 30 And selecting Setting will bring up the camera view along with a control panel to program the camera s motion PICTURE 4 45 The dome s rotation can be controlled vertically horizontally and diagonally along with its speed The lens zoom focus and iris light level can be set as well Select the number for this program and click the Save button to save the settings You can hide the control panel by clicking on the
76. whether a signal will be sent via the ALARM OUT port PICTURE 4 26 PICTURE 4 23 20 21 To Record allows you to determine which cameras will begin recording Cameras can be set to record individually in blocks or all cameras can be activated To PTZ activates preset cruise or track functions on selected Pan Tilt Zoom cameras Depending on your model of PTZ camera one of up to 128 pre set actions can be engaged Check your camera s manual for details Schedule Tab Set by default to always on the schedule can be altered in the same manner as that used in Schedule in SECTION 4 4 PICTURE 4 27 MOTION Motion Tab As with the Alarm function above it incorporates hold time and can trigger procedures Select which cameras you wish to start recording on motion detection Set the holding time which determines the length of time the cameras continue recording after motion stops Under the Trigger setting you can indicate which other cameras begin recording when motion is detected For example if you want cameras 2 and 3 to start recording when channel 1 detects motion you would check select those channels PICTURE 4 28 In addition the user can set the sensitivity of certain areas within the field of view by selecting the Area setting for the respective camera Specific areas can be made sensitive by applying a blue grid to the desired section of the screen The blue grid can be applied to the entire screen
77. y To clean the outside case of the DVR gently wipe using a lightly dampened cloth only use water do not use solvents E Do not operate this DVR without the cover securely in place Do not attempt to do any repairs to the DVR yourself If there are unusual sounds or smells coming from the DVR unplug it immediately and contact Q See technical support Under no circumstances should the cover be removed while the device is connected to a power source You should only remove the cover to install replace the hard disk drive See Chapter 9 or replace the standard 3v lithium cell battery on the motherboard These are the only user serviceable parts You may need to replace the battery if the internal clock resets itself after a power outage E Handle DVR box carefully If you accidentally drop your DVR on any hard surface it may cause a malfunction If the DVR doesn t work properly due to physical damage contact an authorized dealer for repair or exchange E Make sure there is proper air circulation around the unit This DVR system uses a hard drive for video storage which generates heat during operation Do not block air holes located on the bottom top sides and back of the DVR as they are designed to keep the system cool while running Install or place this product in an area where there is ample air circulation E Provide proper ventilation This DVR has a built in fan that properly ventilates the system Do not cover or impede this fan Th

User Manual - Security Service & Communication

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User Manual - Security Service &amp; Communication

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User Manual - Security Service & Communication