iPass Open Mobile 1.4.1 for Windows User Guide
Contents
1. iPass Open Mobile 1 4 1 for Windows User Guide Version 1 0 July 2010 Copyright O 2011 iPass Inc All rights reserved Trademarks iPass iPassConnect ExpressConnect iPassNet RoamServer NetServer iPass Mobile Office DevicelD EPM iSEEL iPass Alliance Open Mobile and the iPass logo are trademarks of iPass Inc All other brand or product names are trademarks or registered trademarks of their respective companies Warranty No part of this document may be reproduced disclosed electronically distributed or used without the prior consent of the copyright holder Use of the software and documentation is governed by the terms and conditions of the iPass Corporate Remote Access Agreement or Channel Partner Reseller Agreement Information in this guide is subject to change without notice Every effort has been made to use fictional companies and locations in this manual Any actual company names or locations are strictly coincidental and do not constitute endorsement TABLE OF CONTENTS Getting Started 1 Technical Requirements earen e A 1 Supported HlardWar C u LL uu a uaua asa hauqa apaqaspa awnaatuaa wak daaa adakan aidd nannaa Saai adani ania ii ndiebader det 2 Installing Open Meble iunisinsiinnsmedbebeintemedadeskbd innad E b k abd led aswa qa hent dead Qa bsa EES buen h 2 Uninstalling Open Mobl smunismumnetdankmumnddddnlnhetetnedindiddnshennndlksede 2 Migrating to Open Mobile from iPas2. Give the process time to complete The authentication server may be down or offline Check with your Help Desk Mobile Broadband Troubleshooting Tips This advice applies to Mobile Broadband connections Unable to Connect using Open Mobile iPass You may be outside coverage area for your carrier network Your account must be set up with the carrier network before attempting to use a Mobile Broadband device with Open Mobile If you have never before successfully logged in using Open Mobile your carrier account may not be activated or enabled for roaming Contact your Help Desk for details Verify that your Mobile Broadband device is correctly installed If necessary consult the card documentation There could be interference with the Mobile Broadband signal Make sure that you are not in or near a structure that is blocking the signal Also make sure you are working away from any obstructions such as walls pillars large machines or other possible sources of interference Your card s antenna may not be fully extended or is pointing in the wrong direction Check Options Mobile Broadband Make sure your account credentials including username and password are entered correctly iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 19 Troubleshooting Tips m If you use a SIM in your Mobile Broadband device make sure your SIM is properly inserted in the device Wi Fi Troubleshooting Tips These tips apply to Wi Fi
3. Windows User Guide 2011 iPass Inc 24 iPass
4. connections Unable to Connect using Open Mobile m f you ve never successfully logged in using Open Mobile your account may not be activated Please follow your company s procedure for verifying your account status or contact your company s iPass administrator for details m Verify that your Wi Fi adapter is correctly installed If necessary consult the adapter documentation Ensure that your computer s Wi Fi radio switch is in the On position Make sure you are working away from any obstructions such as walls pillars large machines or other possible sources of interference Check your Wi Fi Status Meter usually found in your Windows system tray and make sure the signal strength and quality are at least 50 Move your mouse pointer over the icon to display the link status Ethernet Troubleshooting Tips These tips apply to Ethernet connections Unable to Connect using Open Mobile If you ve never successfully logged in using Open Mobile your account may not be activated Please follow your company s procedure for verifying your account status or contact your company s iPass administrator for details m Verify that your Ethernet cable is securely plugged in to both the computer and the wall jack at your location Most Ethernet cards have a light on the connector to the cable indicating whether there is a valid Ethernet connection Ensure that the light is on DSL Troubleshooting Tips These tips appl
5. required to run Open Mobile To install Open Mobile 1 Double click the Open Mobile installer file The installation wizard is launched 2 Follow the prompts for installation iPass recommends that you install the application in the default location You should always use the Open Mobile installer as it was supplied to you by your IT department Do not rename or otherwise alter an installer file Uninstalling Open Mobile You must have local administrator rights in order to uninstall Open Mobile If you are currently running Open Mobile right click the Open Mobile system tray icon and choose Exit before uninstalling To uninstall Open Mobile 1 Launch your Windows Control Panel 2 Select Open Mobile from the list and follow the prompts to complete the uninstallation Migrating to Open Mobile from iPassConnect If you are an iPassConnect user you can carry your iPassConnect settings to Open Mobile Install Open Mobile as described above Upon first launching Open Mobile the application will prompt you to migrate your settings from iPassConnect ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 2 iPass Getting Started Do not uninstall iPassConnect before migration ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 3 iPass About Open Mobile About Open Mobile Open Mobile enables you to connect to thousands of access points worldwide using the global iPass networ
6. settings for a campus network 1 Select Options Wi Fi 2 Click Campus Networks 3 Select the network you wish to delete and then click Delete Exporting Campus Network Settings If enabled you can export your campus network settings for inclusion in user profiles For example if you have set up a campus network using EAP TLS authentication other users will also be able to use your connection settings To export settings for a campus network 1 Select Options Wi Fi 2 Click Campus Networks 3 Configure your network connection settings as required then click Save 4 Click Export Your settings will be exported as an XML file 5 Browse to a location to save the XML export file You can now submit the XML file to your IT administrative staff for use by other Open Mobile users Mobile Broadband Settings If Mobile Broadband connectivity is enabled for Open Mobile you may need to configure your Mobile Broadband settings before attempting to connect Open Mobile will automatically search for your system s Mobile Broadband device whenever one of the following happens Open Mobile is installed on your computer m You install or insert a Mobile Broadband device in your computer ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 8 iPass Setting Up Open Mobile When it finds your device it will attempt to automatically record the settings that the device contains such as your user credentials
7. About Opem Mobile u u decile seg Ghislain a aaa gate deed 24 Additional Assistance c2ccccac ans iaia an actin cate dad nell eee 24 ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc ii iPass Getting Started Getting Started Welcome to Open Mobile for Windows With Open Mobile you can securely connect to the Internet and enterprise resources through the iPass global network of providers using Mobile Broadband Wi Fi Ethernet and dial In addition Open Mobile can be customized to automatically launch other programs such as a VPN personal firewall or Web browser This guide is an introduction to Open Mobile for Windows providing you with information on installation configuration and usage Technical Requirements Open Mobile has the following system requirements Operating System Windows XP SP2 or later 32 bit only Windows Vista 32 or 64 bit Windows 7 32 or 64 bit Additional Software Components m For XP and Vista platforms NET Framework 3 5 SP1 or 4 0 For XP WLAN API 802 1x connections on Windows XP require the Windows hotfix available at http support microsoft com kb 958071 Hardware Requirements 1 GHz 32 bit x86 or 64 bit x64 processor 1 GB of system memory m Support for DirectX 9 graphics and 32 MB of graphics memory Atleast one connectivity device installed depending on your intended connection type e Wi Fi adapter for a wireles
8. and use them when you attempt to connect In some cases your device may not contain all of the information that Open Mobile requires for a connection and you may be required to configure some of the network settings manually in order to successfully connect Follow the steps shown here to enter your network settings To enter your Mobile Broadband settings 1 Select Options Mobile Broadband 2 Click Networks 3 Enter the following as required Access Point Name Name of the local access point Network Name Name of the network Dial String Dial string is the phone number you are dialing and any additional numbers set from your dial properties For example if you are dialing the local number 555 1212 and you need to dial a 9 to access an outside line plus 70 to disable Call Waiting then your dial string would be 9 70 555 1212 a DNS Address 1 and DNS Address 2 IP addresses of up to 2 Domain Name Servers used by the network for domain lookup l Some of these settings may not be required by particular networks 4 Under Carrier Credentials enter your network user name and password 5 Click Save ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc iPass Connecting and Disconnecting Connecting and Disconnecting This section outlines connection procedures including network auto detection connecting and disconnecting and enabling Auto Connect Auto Detection If your compute
9. c sent and received 3 To select the fields displayed right click any column header and then select or deselect the desired fields Updating Open Mobile You can manually update Open Mobile to make sure you have the most current software Software update will update Open Mobile version 1 3 to a later version if any are available as well as update your network directories To update Open Mobile 1 Connect to the Internet 2 Right click the Open Mobile system tray icon and click Update Open Mobile will contact the update server and then download and install the most recent updates Open Mobile then restarts News and Information Features Open Mobile may include a variety of news and information features These features are enabled by your Help Desk Search If enabled Open Mobile Search can be used to perform Internet searches with a pre defined search engine To perform a search 1 Inthe Search window enter your search terms 2 Click Search A browser window displays your search results RSS An RSS Really Simple Syndication feed enables you to stream news and headlines from a pre defined RSS source If enabled RSS news can be viewed under Top News Click the expander arrow to display the RSS feed in your browser ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 17 iPass Additional Features SMS Messaging This feature enables others to send you SMS text messaging in Open Mobile If enabl
10. cation For example to see all the access points in a country select that country from the Country drop down list Then to narrow the country results by state you would select a state from the State drop down Click Search The access points matching your search criteria are displayed by connection type For example Modem 25 shows there are 25 available access points for which you can use a dial connection Click the arrow next to the connection type to show the local access points in detail From the list of access points click an access point to connect to Click Connect You will be connected to the iPass network You may be requested to enter user credentials or a VPN gateway to connect to I To return Open Mobile to wireless connectivity mode click Wireless on the toolbar Managing Dial Devices You can manage your dial devices Device Settings To view dial device settings 1 2 Click Options Dial Click Devices Your dial devices are displayed Dial Settings Dial properties are required settings for your dial connection such as a number needed to access an outside line or to disable call waiting If you are a dial user it is important to set your dial properties correctly iPass iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 21 Dial Connections To set your dial properties 1 2 Click Options Dial Click Settings Under Dial Properties in the To access outsi
11. connecting usually valid login credentials are required in order to gain full access amp Open No authentication is required and you will be connected automatically DSL When you plug into a DSL PPPoE network iPass will automatically detect the network and display it for connection Depending on the type of network you may be prompted to enter login credentials Connecting to a Network To connect to a network 1 From the Available Networks list select an available network to connect to You can click the down arrow to expand the Available Networks list 2 Click Connect and you will be connected to the network You may be prompted to enter additional information before connecting Disconnecting from a Network To disconnect from a network 1 Click Disconnect You will be disconnected from the iPass Network Open Mobile will remain running in the Windows system tray If your system enters the suspended state Standby or Hibernate Open Mobile will automatically disconnect any active connection Once the system is fully resumed you can initiate a new connection Note that even if you disconnect from the iPass network Open Mobile will still run in the background and can be accessed using the Windows system tray Auto Connect The Auto Connect feature enables you to make automatic connections to a list of preferred wireless networks without having to enter your login credentials before each connection This ca
12. d network ech iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc iPass About Open Mobile m If your laptop is equipped with Wi Fi Open Mobile will automatically scan your area for local Wi Fi hotspots If you connect an Ethernet or DSL network to your computer Open Mobile will automatically detect the network and display it for connection Just select an available network click Connect sign in with valid credentials and you will be connected For iPass enabled network use your standard iPass credentials to log in The iPass Hotspot Finder iPass has a worldwide network of Wi Fi hotspots When travelling you can easily look up the location of all iPass Wi Fi and Ethernet hotspots on the iPass Hotspot finder to help plan your itinerary You can visit the iPass Hotspot Finder at http hotspot finder ipass com The Hotspot Finder can be configured for Quick Launch to make finding hotspots quick and easy See page 13 for more information VPN Connections Open Mobile can be integrated with many industry leading VPN Virtual Private Network solutions A VPN provides a secure connection to corporate resources If integrated with Open Mobile it will be launched automatically upon connecting to the Internet ensuring security and privacy for your corporate connection Personal Networks Using a personal network enables you to make a fast and easy connection to a network access point outside of the iPass net
13. de line dial text box type any dial prefix you may need such as 9 to get an outside line If you wish to disable call waiting in the To disable Call Waiting dial box select the characters needed from the drop down list In Dial Using select whether your phone system uses tone or pulse dialing Most phone systems use tone dialing Do one of the following i Under Dialing From Location if this will be the same location as the one you are connecting to check Location same as selected number and proceed to Step 6 ii However if this will be a different location from the one you are connecting to uncheck the Same Location checkbox Then e Select the country from which you are dialing from the Country drop down list e In Area Code type the area code you wish to dial e From the Area Rule drop down list select a rule that reflects your local area s dialing rules for example dialing a 1 before the area code Dial Troubleshooting Tips These troubleshooting tips apply to dial connections No Access Point in Your Location In some instances you may not find a particular city listed in the Phonebook but there might be other access points close by where you are If possible try connecting through an alternate access type For example dial users without local access to dial may be able to find a nearby broadband connection In some countries there may be All Cities listings or Toll Free listings All Cities access point
14. device double click on it in the list of devices Flight Mode available for some devices Flight Mode will turn off the device radio This is useful when on an airplane flight To enable Flight Mode click the airplane icon Click the icon again at the end of your flight to turn the radio back on Ejecting a Device To eject a Mobile Broadband device click Release This will release it from Open Mobile You can then use the Windows Safely Eject Hardware icon in the Windows system tray to physically eject the device SIM Management You can manage your Mobile Broadband device s SIM card A SIM card is a small removable plastic card that identifies your Mobile Broadband device to your carrier network You can perform the following SIM management tasks m Unlock a PIN locked card m Enable or disable the PIN m Unlock a PUK locked card PIN Locked Cards If your Mobile Broadband device is PIN locked a PIN Personal Identification Number is required to unlock it before use Some cards are automatically installed in a locked state but a card can also become locked if you enter your card credentials incorrectly three times in a row You will be prompted to enter the PIN when the device is inserted and detected as locked To unlock a PIN locked card 1 Select Options Mobile Broadband 2 Click SIM 3 Click Unlock SIM 4 Enter your SIM card s PIN in the Unlock SIM dialog and then click OK The card will be unlocked and ready fo
15. ection method is listed in Open Mobile Consult your IT administrator for more information on campus network connection methods To add an OCR connection method 1 2 5 Click Options Wi Fi Click Campus Networks Under Connection Methods click Add Do the following a In Method Name enter a descriptive name such as MSCHAPV2 b Inthe Authentication Protocol drop down select the 802 1x method for your network c Enter the protocol specific connection settings as required for your connection method such as authentication mode and credential source Click Save To add a campus network 1 2 Select Options Wi Fi Click Campus Networks Under Campus Networks click Add In Network Name enter the campus network s SSID the identifier used to distinguish the network iPass Open Mobile 1 4 1 for Windows User Guide d 02011 iPass Inc 7 iPass Setting Up Open Mobile 5 In Security select the security mode used by the network from the drop down list 6 In Connection Method select a connection method from the drop down list Alternatively click Add then add a connection method as described above 7 If the network does not broadcast an SSID select Non Broadcast 8 Click Save To modify settings for a campus network 1 Select Options Wi Fi 2 Click Campus Networks 3 Select the network you wish to edit and then click Modify 4 Edit the settings as desired and then click Save To delete
16. ed and you have an SMS capable device that Open Mobile supports others can send messages to your device that will be displayed in the Messages window ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 18 iPass Troubleshooting Tips Troubleshooting Tips If you have trouble connecting to the iPass network these troubleshooting tips may prove helpful to resolve your issue These tips should be considered suggestions only Please contact your Help Desk for further assistance General Connection Tips These tips apply to connections in general using Open Mobile Difficulty Connecting To the Network m Verify that you have the correct hardware for the access type selected For instance you must use a Wi Fi device to access a Wi Fi access point The network you are connecting through may be inactive or temporarily unavailable Try another access point in the area Incorrect Password m Re enter your username domain name and password Password entry is case sensitive Make sure the CAPS LOCK key is not depressed Make sure you have entered the correct domain name such as example com in the Domain field of your Login Information m It is possible that the authentication server may be down or offline Check with your Help Desk afl Your user account may no longer be active Check with your Help Desk Password Authentication is Slow In some areas it may take up to 120 seconds or more to connect
17. from the list at the top of the menu Configuring Quick Launch Although your enterprise may already include some Quick Launch applications with your Open Mobile installation you can also set up your own Quick Launch applications and Web sites ch iPass Open Mobile 1 4 1 for Windows User Guide i 2011 iPass Inc 13 iPass Additional Features To set up your own Quick Launch item 1 Click Options Preferences 2 Click Quick Launch 3 Click Add 4 In Name type the name of the application or site as you would like it to appear in your Quick Launch menu 5 In Description enter a brief description of the application or site 6 Quick Launch items will be accessible in the system tray menu If you want the application to also show an icon in the Quick Launch application toolbar do the following i Select Show in Quick Launch toolbar ii If the application will not rotate on the Toolbar but will remain fixed in one location select Always Visible iii In Icon click Browse Then browse to the location of the icon file that will be displayed in the Quick Launch toolbar 7 In Type select either Application or URL Then if the Type is Application in Application Path click Browse and then browse to the application s location on your laptop 8 In Arguments i For an application enter any arguments the program needs to run if required ii For a URL enter the actual URL that will be launched by your default bro
18. h automatically To connect using an integrated VPN 1 On the Open Mobile toolbar click VPN The VPN is launched 2 You may be prompted for your login credentials before being connected VPN Gateway For some VPN connections you may need to select a VPN gateway in order to connect To select a VPN gateway 1 Select Options Accounts 2 Click VPN 3 In VPN Gateway Profile select a VPN gateway from the drop down list The System Tray Icon When Open Mobile is running you ll see an Open Mobile icon in the system tray on the right side of your Windows taskbar You can use this icon to perform a number of program tasks oe em pru ES EE ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 12 iPass Additional Features Additional Features Open Mobile contains a number of additional features that can enhance your connection experience Some of these features may not be configured for all Open Mobile users Consult with your Help Desk for details of available features in your enterprise s version of Open Mobile Options You can customize both the display and behavior of Open Mobile Display Preferences Display preferences control the way Open Mobile is displayed on your screen To set your display preferences 1 Select Options Preferences 1 Under Display Preferences Set your display preferences as desired Minimize on Connect If selected after connecting Open Mobile will m
19. inimize to the system tray icon Show Popup Messages If selected connection and disconnection popup alerts will be shown from the system tray icon Show Quick Launch Toolbar If selected the Quick Launch Toolbar will be displayed at the top of the Open Mobile main interface with icons indicating each available Quick Launch application Background Transparency Using the slider you can set the transparency level of the Open Mobile user interface where 0 is no transparency and 9 is maximum transparency Preferred Language Select your preferred display language from the drop down list Then exit Open Mobile using the system tray icon and re launch Open Mobile to see your selected language displayed Quick Launch Your Open Mobile installation may include a set of applications for Quick Launch This gives you fast access to commonly used applications and Web sites Quick Launch applications and sites are displayed in the system tray menu as well as the optional Quick Launch toolbar a rotating set of icons in the Open Mobile interface To access a Quick Launch application 1 On the Quick Launch toolbar select the application icon The application or Web site will launch If the Quick Launch requires Internet connectivity and you are not already connected Open Mobile will establish a connection 2 Alternatively you can access Quick Launch by right clicking the Open Mobile System Tray icon Select a Quick Launch item
20. ions DSL To view DSL device settings click Devices DSL Service Provider To specify a DSL service provider click Settings In Service enter the name of your DSL provider Usage Tracking Open Mobile collects and tracks a variety of usage information Statistics You can view your Open Mobile usage statistics for each connectivity method you use This information can be useful for support or troubleshooting purposes To view your usage statistics 1 Select Options Usage 2 Click Stats 3 In Connected using select a connectivity device from the drop down list The current usage statistics for the selected device are displayed m Session shows the megabytes MB of traffic sent and received as well as the total for the current ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 16 iPass Additional Features connection session m Cumulative shows cumulative megabytes MB of traffic sent and received as well as the total since the Reset button was last clicked m Data Rate shows traffic sent and received in kilobytes per second Kbps To reset your usage totals to zero click Reset Connection History You can view your history of all connections made using Open Mobile This information can be useful for support or troubleshooting purposes To view your connection history 1 Select Options Usage 2 Click Connection History Your connection history is displayed including total traffi
21. k private corporate access points or even personal access points that you can define You can use any of several connection types including Mobile Broadband Wi Fi Ethernet and dial and securely access to both the Internet and your corporate resources You will need valid iPass credentials to log in to your selected access point Your exact Open Mobile capabilities may vary from the general description given here as different enterprises may enable different types of connections Check with your support Help Desk for more information on the specifics of your Open Mobile configuration XYZ NC XYZ Connection Manager 1X CELL GA Help Internet VPN w FE tmobile wn ai eg Connected s i sS PE I as il Top News Colorado announces move to Pac 10 Chicago Blackhawks and Stanley Cup land in Chicago Thursday June 10 2010 12 40 PM Search Internet Search k an delivery The Blackhawks and the Stanley Cup lands in Chicago AN Search iPass Powered Available Networks Application RSS Feed Open Mobile can automatically detect local broadband networks and makes it easy for you to connect to them Depending on your laptop the Available Networks listing can display accessible Mobile Broadband Wi Fi and personal networks m If you have a Mobile Broadband device and an account with a Mobile Broadband carrier Open Mobile will automatically scan for your Mobile Broadban
22. l The network has been secured by a protocol such as WEP and requires valid login credentials in order to connect The network is a roaming network You can attempt to connect to it but there may be additional connection charges incurred bil o aN Open Access The network is free You will incur no charges when connecting to this network Corporate campus network For more information on campus networks see page 7 iPass access points are distinguished by the iPass icon Auto detection of an iPass Wi Fi hotspot will automatically configure all of your Wi Fi settings such as SSID and WEP key You will only need to configure Wi Fi settings manually if you use a non iPass hotspot Ethernet If your computer is equipped with an Ethernet port when you plug into an Ethernet network iPass will automatically detect the network and display it for connection Depending on the type of Ethernet network you may be prompted to enter login credentials An Ethernet network can be one of the following types Dass The Ethernet connection is part of the iPass network Open Mobile credentials are required to connect m Authentication Required The connection is part of an environment where the user s access to Web content and services is controlled You may be able to reach a selection of Web services without credentials but 2011 iPass Inc iPass iPass Open Mobile 1 4 1 for Windows User Guide 10 Connecting and Dis
23. may not recognize the local dial tone You may need to reconfigure your modem to not detect a dial tone when dialing Consult your modem documentation for instructions Modem Not Found No Modem Noise If you have more than one modem installed verify that you are connecting with the correct one Make sure that there is a working phone line by connecting a phone to it and dialing out m Verify that any phone extension is connected securely to your computer and the wall phone jack Check that the phone line is connected to the input jack in the correct PC card If you cannot hear your modem verify that the speaker volume is not turned off or disabled amp Your modem may not recognize the local dial tone You may need to reconfigure Windows to not detect a dial tone when dialing See your Windows help file for instructions Loud or Ongoing Modem Noise am Verify that the phone line is not already in use The modem volume may be set too loud Turn down the computer or modem volume If your modem is not negotiating the connection or is not compatible you may need to set the modem manually Check the instructions that came with your modem or contact your Help Desk for further assistance Busy Signal amp The access point you are connecting through may be inactive or temporarily unavailable Try another access point in the area m Pick up the phone and dial the access point manually You may hear a message explaining the problem Fo
24. n be useful if you use the same networks repeatedly To enable Auto Connect 1 Select Options Preferences 2 Click Auto Connect 3 Specify your Auto Connect settings Automatically connect to known Wi Fi networks if selected Open Mobile will automatically connect to known Wi Fi networks within range that is iPass network access points or personal networks that you have configured with the Auto Connect option Automatically connect via Mobile Broadband if selected you will be automatically connected to a detected Mobile Broadband network If you choose this option you must also pick one of the following options ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 11 iPass Connecting and Disconnecting Only when known Wi Fi is not available if chosen Open Mobile will connect to a Wi Fi access point if one is available If Wi Fi is not available it will connect to a Mobile Broadband network Whenever device is attached if chosen Open Mobile will connect to a Mobile Broadband network whenever a Mobile Broadband device is attached to your computer Auto Connect for personal networks must be configured when you first add the personal network to Open Mobile See Personal Networks for more information Connecting Using a VPN If your Help Desk has configured VPN integration with Open Mobile you can quickly launch the VPN once you are connected The VPN may also be configured by your Help Desk to launc
25. properly You may need valid login credentials and a security key to connect to a personal network but you can easily save the login settings for the network to make connecting fast and easy To add a personal network 1 Select Options Wi Fi 2 Click Personal Networks 3 Click Add 4 In Network enter the personal network s SSID the identifier used to distinguish the network 5 In Security select the security mode used by the network from the drop down list 6 If the network does not broadcast an SSID select Non Broadcast ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 6 iPass Setting Up Open Mobile To modify settings for a personal network 1 2 3 4 Select Options Wi Fi Click Personal Networks Select the network you wish to edit and then click Modify Edit the settings as desired To delete settings for a personal network d 2 3 4 Select Options Wi Fi Click Personal Networks Select the network you wish to delete and then click Delete Click OK to confirm deletion Campus Networks On Campus Roaming is used in large corporate or other campuses where users routinely connect once and then roam from place to place on the campus without having to reconnect to their network If enabled for Open Mobile you may need to configure your own campus networks before attempting to connect Before adding a campus network you must make sure that its conn
26. r example the hotel switchboard system may be overloaded or you may be required to dial a 9 to get an outside line amp Your modem may not recognize the local dial tone local busy tone or both You may need to reconfigure Windows to not detect a dial tone when dialing Check your Windows help file for instructions No Answer Human Answer The access point you are connecting through may be inactive or temporarily unavailable Try another access point in the area m Verify that your dial properties are entered correctly You may need to change your settings if you are attempting to connect from a different location than the last time you used Open Mobile ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 23 iPass Support Support This section describes features that can be helpful if you require technical assistance Help You can get help on Open Mobile by pressing the F1 key or by selecting Help Help Topics Help topics include directions for connecting disconnecting customizing Open Mobile and troubleshooting About Open Mobile The About Open Mobile dialog box shows the details of your Open Mobile installation including product version and customer profile To view the About dialog box 1 On the Help menu click About Open Mobile Additional Assistance If you have questions about the installation or operation of Open Mobile please contact your Help Desk ch iPass Open Mobile 1 4 1 for
27. r use Enable or Disable PIN You can use this option to disable the PIN for the SIM card To enable or disable the PIN 1 Select Options Mobile Broadband 2 Click SIM 3 Click Unlock SIM 4 Select Enable PIN or Disable PIN 5 Enter the PIN in the corresponding dialog box and then click OK ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 15 iPass Additional Features Blocked SIM cards If you enter an incorrect PIN for a specified number of times the SIM card will be blocked A PUK Personal Unlocking Key is required to unblock the card The number of PIN entries is limited and this limit is specified by the SIM provider To unblock a SIM card 1 Onthe PIN menu click Unblock 2 Enter the correct PUK in the SIM PUK code text box 3 Enter a new PIN in New PIN code and Confirm PIN code fields Click OK The card will be unblocked and ready for use 4 Open Mobile will display an error message if you enter an incorrect PUK code If you enter an incorrect PUK more than ten times consecutively the SIM will be permanently blocked You will need to contact your wireless carrier for additional instructions Managing Wi Fi Devices You can manage the settings for your Wi Fi devices in Options Wi Fi Devices To make Open Mobile your computer s default Wi Fi manager select Manage Wi Fi connections Managing DSL Devices You can manage the settings for your DSL connectivity devices in Opt
28. r Guide 2011 iPass Inc 5 iPass Setting Up Open Mobile Setting Up Open Mobile Before using Open Mobile you should configure the application with your basic settings which include login information connection settings and settings for any personal Wi Fi networks Login Information Open Mobile can store your login credentials making it easier and faster for you to log in You will generally only need to enter this information prior to using Open Mobile for the first time or when adding a new account m A valid Open Mobile password can be any number of characters in length and may include special characters m You should verify with your Help Desk whether you need separate credentials for Internet access and for VPN access Depending on how your account is configured you may not see all of these fields when setting up your login credentials To set your login credentials for an account 1 Select Options Accounts 2 Select the account type for which you wish to store login credentials Internet or VPN In Username enter the username ZS 9 If you need to log in from a particular domain in Domain enter the domain or select it from the drop down 5 In Password enter the password 6 If you want Open Mobile to store your account password for future use select Save Password Personal Networks If you are connecting to a network outside of the iPass network you must ensure that your connection is configured
29. r is equipped with the proper hardware Open Mobile will automatically detect and display Mobile Broadband networks and local Wi Fi hotspots in the Available Networks list Auto detected networks usually require valid credentials for access If the network is iPass enabled then your Open Mobile credentials will grant you access Other networks will require their own credentials An icon next to auto detected network on the list gives additional information about the network Some of these icons are configurable and may appear different Mobile Broadband If a Mobile Broadband device is installed in your computer and Mobile Broadband connections are enabled Open Mobile detects the corresponding Mobile Broadband network and displays it in the Available Networks list The settings required to connect to a Mobile Broadband network are usually configured automatically when your Mobile Broadband device is installed and your account is activated However additional configuration steps may be needed for some devices before use with Open Mobile See page 8 for more information Wi Fi If a Wi Fi device is installed in your computer and enabled Open Mobile will automatically try to detect any nearby Wi Fi hotspots for you and display them in the Available Networks list an me oser EI iPass The network is in the iPass network Signal Strength K 8 The number of bars 1 5 indicates the strength of the wireless signa
30. s connection e An iPass supported Mobile Broadband device plus appropriate driver software installed e Ethernet adapter for an Ethernet connection e 56K v90 92 modem for a Dial connection Supported Languages e Open Mobile is supported in English French and German ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 1 iPass Getting Started Supported Hardware Mobile Broadband Devices To use Mobile Broadband connectivity you need an iPass supported Mobile Broadband device and a subscription with the iPass Mobile Broadband service or another Mobile Broadband network carrier Open Mobile supports a wide variety of Mobile Broadband devices and iPass regularly adds support for more Contact your iPass account representative if you have questions about support for a specific device If your Mobile Broadband device is not provided by iPass you should install it and test it for connectivity with your carrier s network using your carrier s client before attempting to use it with Open Mobile Wi Fi Devices An 802 11b g wireless device is needed for Wi Fi connections Open Mobile supports all standard Wi Fi devices with an NDIS 5 1 or later interface Installing Open Mobile Your system must meet the Open Mobile requirements or the Open Mobile installer will block the installation In addition you must have local administrator rights in order to perform the installation Local administrator rights are not
31. s have local rates and are therefore usually less expensive Toll Free access points are not local and usually yield a higher connection charge for you or your company In the United States entering 800 to search by number will also list access points in the toll free 800 855 866 877 and 888 area codes Check in country rates with the local operator for a non local access point In some countries it is very inexpensive to dial long distance within the country Difficulty Connecting To the Access Point iPass Make sure you have set dial properties for the required prefixes and local dial code for the region Many hotels require you to dial additional characters to reach an outside line The access point you are connecting through may be inactive or temporarily unavailable Try another access point in the area iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 22 Dial Connections m Verify that your dial properties are entered correctly You may need to change your settings if you are attempting to connect from a different location than the last time you used Open Mobile No Dial Tone m Check that there is a working phone line by connecting a phone to it and dialing out Make sure that the phone extension is connected securely to your computer and the wall phone jack Check that the phone line is connected to the input jack in the correct PC card m Verify that your speaker volume is turned up amp Your modem
32. sConnect n n s nanas 2 About Open Mobile 4 Setting Up Open Mobile 6 Login Information as u uuu uu ux bulaestoedeaeie adele cde E 6 SEE STE LIN EO ste ER deste a EST TEE ea EAE EAEEREN AEE EEES A 6 Campus Networks ste medi dtankridaredei tishand lemen k aaa a adhe ct bak BEE ege aaa o Raa aae ENNE aa 7 Mobile Broadband Ee EE 8 Connecting and Disconnecting 10 tte ER Le IT 10 Connecting to a Netw rk vavavanseesnee kksedansantennsedevnndbtnrddrdnsrndnins 11 Disconnecting Trom NEE 11 Te Ee le 11 Connecting Using a VPN BEE 12 The System Tray Teen gedeit L NEEN ie dar lie ed reisende dedi aianei aaa 12 Additional Features 13 e IT 13 Managing Mobile Broadband DeviCeS AA 14 Managing KT EE 16 Managing DSL Devices karinei aeaoe bedende aid aa aA aaa aAA A aa dienes ides descends bes 16 Usage Track EE 16 Updating Open Mobile A 17 News and Information Features U ann nnnnennnnnnnrennnnnesnnnnnenrennrrnesnnnnnennenrnnnen 17 Troubleshooting Tips 19 General Connection Tips 19 Mobile Broadband Troubleshooting Tips 19 ech iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc iPass TABLE OF CONTENTS Wi Fi Troubleshooting e CN 20 Ethernet Troubleshooting TIPS ergeet ee ee EA aACEL 20 DSL Troubleshooting UD eszegdftssscteeeged rt ssger degen aenean ege ege deet ai aa aad aaea eege 20 Dial Connections 21 Making KIEREN 21 Managing Dial ee 21 Dial Troubleshooting BR HIE 22 Support 24 THO EE 24
33. work and for which you have valid login credentials For example if you have a Wi Fi router at home you could add it to your list of personal networks set up your router credentials with Open Mobile and then connect to it from home using an Open Mobile connection On Campus Roaming If On Campus Roaming is enabled you can use Open Mobile to log in to a local campus network and then stay logged in no matter where you travel on the campus without having to sign in repeatedly On campus Roaming is typically used for a set of hotspots on a local campus where Wi Fi connectivity is widespread Users can roam from place to place on the campus and will stay connected without repeated logins Dial Connections If dial connectivity is enabled for your installation of Open Mobile and a modem is installed on your system you can access any of thousands of worldwide iPass network access points over the phone lines Integrated Solutions Open Mobile integrates with separate third party security solutions such as VPN software personal firewalls or anti virus applications Integrated solutions launch with Open Mobile ensuring that your access is safe and secure Open Mobile integration is configured by your Help Desk You do not need to take any additional installation or configuration steps Consult your Help Desk for details on how Open Mobile has been configured to integrate with your security solutions ch iPass Open Mobile 1 4 1 for Windows Use
34. wser for example http www ipass com 9 If an application requires that you be connected to the Internet before use select Internet Connectivity Required 10 If the application requires that you be connected over a VPN before use select VPN Connectivity Required 11 Optionally if you would like the application to launch automatically when either internet connectivity or VPN connectivity is detected make sure that one or both of the connectivity boxes is selected to set your launch conditions and then select Automatically launch if above conditions are met 12 Click Save To configure display of the Quick Launch toolbar see Display Preferences on page 13 Managing Mobile Broadband Devices You can manage the settings for all currently inserted Mobile Broadband connectivity devices in Options Mobile Broadband Devices Default Mobile Broadband Manager To make Open Mobile your computer s default Mobile Broadband manager select Manage Mobile Broadband connections List Mobile Broadband Networks First If selected Mobile Broadband networks will be given priority in the Available Networks list ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 14 iPass Additional Features Preferred Devices If you have more than one device installed you can choose one as Preferred On connection attempts Open Mobile will attempt to connect using a Preferred device first before others are tried To prefer a
35. y to DSL connections Unable to Connect using Open Mobile m f you ve never successfully logged in using Open Mobile your account may not be activated Please follow your company s procedure for verifying your account status or contact your company s iPass administrator for details m Verify that your DSL cable is securely plugged in to both the computer and the DSL modem ch iPass Open Mobile 1 4 1 for Windows User Guide 2011 iPass Inc 20 iPass Dial Connections Dial Connections Open Mobile includes a directory of global dial up access points called a Phonebook You can quickly search the Phonebook for dial up access points in your area by geographic vicinity Open Mobile displays the available access points by connection type so you can choose the one you want to connect to Dial connectivity also includes support for ISDN access points Supported ISDN hardware is required for an ISDN connection a button on the main Open Mobile toolbar labeled Dial Not all installations of Open Mobile will include dial connectivity If dial connectivity is enabled you will see Making a Dial Connection To make a dial connection 1 On the Open Mobile toolbar click Dial Open Mobile displays a set of drop down lists enabling you to search for an access point Select the filter criteria you will use from the drop down lists Each filter criterion will narrow your search for an access point to a more specific lo
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