Troubleshooting Guide for Cisco UCS E
Contents
1. Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine oL 26447 04 7 HI Determining Version Information OS Boot Watchdog Timer Disabled OS Boot Watchdog Timer Policy Do Nothing Power Restore Policy Power On Terminal type PC ANSI Step3 Verify that the Enabled option in Serial over LAN sol is configured as no Use the show detail command from sol to verify the sol configuration CIMC scope sol CIMC sol show detail Serial Over LAN Enabled no Baud Rate bps 9600 Cannot Session into CIMC with Active Directory Authentication This problem occurs if you did not provide your full domain name followed by your username To resolve this problem provide your full domain name followed by your username For example CIMC login cert cisco com adadmin Password PING 172 19 159 52 172 19 159 52 56 data bytes 64 bytes from 172 19 159 52 seq 0 ttl 128 time 0 000 ms 172 19 159 52 ping statistics 1 packets transmitted 1 packets received 0 packet loss round trip min avg max 0 000 0 000 0 000 ms Determining Version Information e Determining the Cisco IOS Version Installed on the Router page 9 e Determining Information About the E Series Server Through Diagnostics page 9 e Determining the Hardware Version of the E Series Server or the NCE page 9 e Determining the BIOS Version Installed on the E Series Server or the NCE page 10 e Determining the2. To determine the type of E Series Server that is installed in the router and in which slot it is installed use the show diag command from the router Router gt show diag Slot 4 UCSE Double Wide Module Port adapter 2 ports Port adapter is analyzed Port adapter insertion time 4d18h ago Product FRU Number UCS E140D M1 K9 Determining the Hardware Version of the E Series Server or the NCE You can determine the hardware version of the E Series Server or the NCE from the CIMC GUI or from the CIMC CLI e Determining the Hardware Version of the E Series Server or the NCE from the CIMC GUI page 10 e Determining the Hardware Version of the E Series Server or the NCE from the CIMC CLI page 10 I OL 26447 04 Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine HI Determining Version Information Determining the Hardware Version of the E Series Server or the NCE from the CIMC GUI Procedure Step1 In the Navigation pane click the Server tab Step2 On the Server tab click Summary The Server Summary page appears Step3 In the Cisco Integrated Management Controller CIMC Information area the hardware version of the E Series Server is displayed in the CPLD Version and the Hardware Version fields Determining the Hardware Version of the E Series Server or the NCE from the CIMC CLI Enter the following commands Server scope cimc Server cimc scope firmware Se
3. Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine February 18 2015 This document provides troubleshooting information for Cisco UCS E Series Servers E Series Servers and the Cisco UCS E Series Network Compute Engine NCE Note Contents stfect das CISCO Documentation is sometimes updated after original publication therefore review the documentation on Cisco com for any updates This guide contains the following sections Link to Product Documentation page 2 Types of E Series Servers and NCEs page 2 General Troubleshooting page 2 VMware License Troubleshooting page 6 Microsoft Windows Installation Troubleshooting page 6 Host Login and CIMC Login Troubleshooting page 7 Determining Version Information page 8 Cisco IOS and CIMC CLI Configuration Troubleshooting page 12 LED DIMM Video Port USB Port and CD DVD Troubleshooting page 14 KVM Troubleshooting page 17 Storage Troubleshooting page 18 SNMP Troubleshooting page 23 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA W Linkto Product Documentation Diagnostics Troubleshooting page 24 Collecting Technical Support Data page 24 Link to Product Documentation For links to the all Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine documents see the Documentation Guide for Cisco UCS E Series Servers Types
4. EES z SDO Card Slot i Loe le Figure 3 shows the location of the dual SD card slots in a double wide E Series Server amp Note The SDO card is the lower card located in the bottom SD card slot Figure 3 Front Panel of the Double Wide E Series Server OR OSOROBOROZOSOROZOROZOBOROZORO ja OZOR Om Or oO OROROORO AS koko SE Q 8S g a ORS 8 O88 O LOROLOROROLORERORORSORO RY BOHOS WO RUER LEO 05 ORORO los atos ts 0s TS OOOO O 5 o 229308 J OOOO OOOO OOOO S n ar OGOBOB i OE oO t Coe mca OEN Dual SD Card Slots and Cover Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine jg I OL 26447 04 HI General Troubleshooting Power down the E Series Server to check whether the SD card has come out of the slot If it has reinsert the SD card Do the following Ifthe E Series Server is installed in a Cisco 3900 series router use the hw module sm slot oir stop command to power down the server reinsert the SD card and then use the hw module sm slot oir start command to start the server Ifthe E Series Server is installed in a Cisco 2900 series router power cycle the router S Note Do not remove the SD card when the system is in operation Cannot Download the Host Image To resolve this problem verify the foll
5. and then enter the correct pass phrase 2 From LSI WebBIOS configure the new pass phrase or remove security E Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine OL 26447 04 SNMP Troubleshooting Hl Cannot Reconfigure Drives amp Note This section is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE This problem can occur if during bootup at LSI OpROM you concurrently entered wrong or empty pass phrase three times Because of the BIOS Continue on Error feature the booting process continues but the drives cannot be accessed To resolve this problem do the following 1 Reboot the system and then enter the correct pass phrase 2 From LSI WebBIOS configure the new pass phrase or remove security SNMP Troubleshooting e SNMP Does Not Respond page 23 e SNMP Not Sending Traps page 23 SNMP Does Not Respond To resolve this problem do the following from the CIMC GUI Procedure Step1 In the Navigation pane click the Admin tab Step2 On the Admin tab click Communication Services The Communication Services page appears Step3 Click the SNMP tab Step 4 In the SNMP Properties area make sure that the SNMP Enabled checkbox is checked SNMP Not Sending Traps To resolve this problem do the following Step 1 Make sure you have enabled SNMP See SNMP Does Not Respond page 23
6. 1 20140818113904 FW Image 2 State BACKUP INACTIVATED Boot loader Version 2 3 1 20140818121921 33 CPLD Version 0 62 Hardware Version 0 I OL 26447 04 Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Hs Cisco 10S and CIMC CLI Configuration Troubleshooting Determining the LSI Firmware Version Applicable on CIMC Release 1 x To determine the LSI firmware version do the following from the CIMC GUI Procedure Step1 In the Navigation pane click the Server tab Step2 On the Server tab click Inventory The Inventory page appears Step3 Click the Storage tab Step4 In the Storage Adapters area the LSI firmware information is displayed in the Firmware Package Build column Determining the LSI Firmware Version Applicable on CIMC Release 2 x amp Note This procedure is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE To determine the LSI firmware version do the following from the CIMC GUI Procedure Step1 In the Navigation pane click the Server tab Step2 On the Server tab click RAID The Storage Cards page appears Step3 In the Storage Adapters area the LSI firmware information is displayed in the Firmware Package Build column Cisco IOS and CIMC CLI Configuration Troubleshooting e Cisco IOS Configurations Not Applied to CIMC page 12 e Cannot View Latest Configuration Change
7. CIMC Version Installed on the E Series Server or the NCE page 11 e Determining the LSI Firmware Version Applicable on CIMC Release 1 x page 12 e Determining the LSI Firmware Version Applicable on CIMC Release 2 x page 12 Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Determining Version Information W Determining the Cisco IOS Version Installed on the Router wy Note e The supported Cisco IOS software version on E Series Servers is 15 2 4 M and later versions For details see the Verifying the Router E Series Server and Cisco IOS Software Version Compatibility section in the getting started guide for the version of the CIMC that you are using The getting started guides are available at http www cisco com c en us support servers unified computing ucs e series servers products ins tallation guides list html e The Cisco 2921 and 2951 series routers support 4 core only To determine the Cisco IOS version use the show version or the show inventory command from the router Router gt show version Cisco CISCO3945 CHASSIS revision 1 0 with C3900 SPE150 K9 with 1048576K 63488K bytes of memory 1 cisco UCSE Module s Router gt show inventory NAME UCSE Server Module on Slot 4 DESCR UCSE Server Module PID UCS E140D M1 K9 VID V00 SN FOC16161F5E Determining Information About the E Series Server Through Diagnostics
8. Inventory page appears Click the Memory tab The Capacity column in the Memory Details area allows you to determine the capacity of the DIMMs and whether the DIMM is installed or not Verify that the value in the Capacity column for the DIMMs is the same If the DIMMs are installed the Capacity column displays a numerical value otherwise it displays Not Installed Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine LED DIMM Video Port USB Port and CD DVD Troubleshooting W e Check whether there are memory related system event logs Do the following In the Navigation pane click the Server tab On the Server tab click System Event Log The System Event Log page appears In the Description column look for events that start with FRU_RAM xxx e Check if the DIMM is supported on that server model Single Wide E Series Server Supports DDR3 1333MHz VLP UDIMM 1 5 V 4 GB and 8 GB Double Wide E Series Server Supports DDR3 1333 MHz RDIMM 1 35 V 4 GB 8 GB and 16 GB Double wide with PCIE support Supports DDR3 1333 MHz RDIMM 1 35 V 4 GB 8 GB and 16 GB EHWIC E Series NCE Supports DDR3 1333 MHz SODIMM 4 GB 8 GB and 16GB e Check if the DIMM is correctly installed in the server slot otherwise remove and reinstall the DIMM Front Panel Video Port Does Not Work Applicable to the E Series Servers and the SM E Series NCE This problem occurs if
9. concurrently entered wrong or empty pass phrase three times Because of the BIOS Continue on Error feature the booting process continues but the drives cannot be accessed To resolve this problem do the following 1 Reboot the system and then enter the correct pass phrase 2 From LSI WebBIOS configure the new pass phrase or remove security Physical Drives Changed State to Unconfigured Good SX Note This section is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE This problem can occur if during bootup at LSI OpROM you concurrently entered wrong or empty pass phrase three times Because of the BIOS Continue on Error feature the booting process continues but the drives cannot be accessed To resolve this problem do the following 1 Reboot the system and then enter the correct pass phrase 2 From LSI WebBIOS configure the new pass phrase or remove security Cannot Access Secure Drives amp Note This section is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE This problem can occur if during bootup at LSI OpROM you concurrently entered wrong or empty pass phrase three times Because of the BIOS Continue on Error feature the booting process continues but the drives cannot be accessed To resolve this problem do the following 1 Reboot the system
10. of E Series Servers and NCEs Figure 1 Types of E Series Servers and NCEs Single Wide E Series Server Double Wide E Series Server SM E Series NCE EHWIC E Series NCE 391749 General Troubleshooting Cannot Access the E Series Server or NCE page 3 CIMC Hangs page 3 Cannot Download the Host Image page 4 Cannot Power on the E Series Server page 4 Recovering From a Corrupted CIMC Firmware Image page 5 Recovering From a Faulty SD Drive page 5 Recovering From a Corrupted File System page 5 Verifying and Upgrading to the Latest Firmware Image page 5 w__ Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine OL 26447 04 General Troubleshooting W Cannot Access the E Series Server or NCE CIMC Hangs See the Troubleshooting E Series Server or NCE Access Issues section in the Firmware Management chapter in the CLI Configuration Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Release 2 x To resolve this problem do the following e Use IPMI to reboot CIMC If using IPMI does not resolve the problem power cycle the E Series Server e Verify that there is an SD card in the SDO card slot The SD card in the SDO card slot contains the CIMC software and should always be present Figure 2 shows the location of the SDO card slot in a single wide E Series Server Figure 2 Single Wide E Series Server
11. the Enable Local Server Video checkbox is not checked To resolve this problem do the following from the CIMC GUI Procedure Step 1 In the Navigation pane click the Server tab Step2 On the Server tab click Remote Presence Step3 In the Remote Presence pane click the Virtual KVM tab Step4 In the vKVM Properties area check the Enable Local Server Video checkbox Front Panel USB Port Does Not Work The light on the device that is connected to the front panel USB port is off This problem occurs if the USB Port in the USB BIOS Settings is not enabled To resolve this problem do the following from the CIMC GUI Procedure Step 1 In the Navigation pane click the Server tab Step2 On the Server tab click BIOS Step3 In the Actions area click Configure BIOS The Configure BIOS Parameters dialog box appears Step4 In the Configure BIOS Parameters dialog box click the Advanced tab Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine oL 26447 04 cm W LED DIMM Video Port USB Port and CD DVD Troubleshooting Step 5 Step 6 Scroll down until you reach the USB BIOS Settings area Verify if the USB Port 0 and USB Port 1 are enabled If the ports are disabled enable them Cannot Boot from the External CD DVD Device To resolve this problem do the following e Verify that the USB Port to which the CD DVD device is connected to is enabled See Front Panel USB Port D
12. 000 E5A5 05EAA6AF20B5 Description Cannot View Latest Configuration Changes in CIMC To resolve this problem after making changes to the configuration click Refresh Cannot Commit CIMC CLI Configuration Changes This problem occurs under the following conditions If you assigned a static IP address for CIMC and then left the values of DHCP Enabled and DNS use DHCP as Yes To resolve this problem change the value to No and then assign the static IP address Server cimc network set dns use dhcp no Server cimc network set dhcp enabled no Server cimc network set v4 addr 192 168 100 78 Server cimc network commit If you made configuration changes in one scope and then tried to commit those changes from another scope The commit command must be used to commit changes that are made within the same scope If you try to use the commit command to submit changes made in a different scope an error message displays To resolve this problem redo and recommit the changes in the same scope I OL 26447 04 Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine W LED DIMM Video Port USB Port and CD DVD Troubleshooting LED DIMM Video Port USB Port and CD DVD Troubleshooting e LED Color Displays Amber Applicable to the E Series Servers and the SM E Series NCE page 14 e DIMM Not Functioning page 14 e Front Panel Video Port Does Not Work Applica
13. Step2 Configure SNMP Trap Settings See the Configuring SNMP Trap Settings section in the configuration guides for the version of the CIMC that you are using The configuration guides are available at http www cisco com c en us support servers unified computing ucs e series servers products installa tion and configuration guides list html Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine oL 26447 04 EN W Diagnostics Troubleshooting Diagnostics Troubleshooting e Running Diagnostic Tests page 24 e Show Diag Command Displays Unknown Port Adapter Error Message page 24 Running Diagnostic Tests See the Diagnostic Tests chapter in the configuration guides for the version of the CIMC that you are using The configuration guides are available at http www cisco com c en us support servers unified computing ucs e series servers products installa tion and configuration guides list html Show Diag Command Displays Unknown Port Adapter Error Message Symptom When you enter the show diag command the server is not recognized and you get the following error message Router gt show diag Unknown type 1889 Port adapter Port adapter is disabled Product FRU Number UCS E140D M1 K9 This problem occurs if you installed an unsupported version of Cisco IOS software The supported Cisco IOS software version on E Series Servers is 15 2 4 M and later versions For d
14. a The following boot option priorities are listed e Floppy Drive BBS Priorities e Network Device BBS Priorities e Hard Drive BBS Priorities e CD DVD ROM Drive BBS Priorities Use the Up or Down arrow keys on your keyboard to highlight the appropriate option Press Enter to select the highlighted field g__ Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine OL 26447 04 KVM Troubleshooting Hi Step10 Choose the appropriate device as Boot Option 1 Step11 Press F4 to save changes and exit The Main tab of the BIOS setup displays the device that you configured as Boot Option 1 KVM Troubleshooting e Cannot Mount vMedia page 17 e Cannot Launch VRYVM Error Message Connection Failed page 17 e Occasionally KVM Does Not Launch page 18 e Cannot Launch Broadcom FCOE Configuration page 18 Cannot Mount vMedia This problem can occur if you have not enabled virtual media To resolve this problem do the following from the CIMC GUI Procedure Step 1 In the Navigation pane click the Server tab Step2 On the Server tab click Remote Presence The Remote Presence page appears Step 3 Click the Virtual Media tab and in the Virtual Media Properties area check the Enabled check box Step4 If this does not solve the problem do the following a Uncheck the Enabled checkbox and then click Save Changes b Check the Enabled checkbox and then click Save Changes Cannot L
15. aunch vkVM Error Message Connection Failed If you try to launch vVKVM through Proxy you get a Connection Failed error message To resolve this problem disable Proxy Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine oL 26447 04 E HI Storage Troubleshooting Occasionally KVM Does Not Launch Step 1 Step 2 Step 3 To resolve this problem do the following Restart your browser and try again Make sure that the Java version that is installed is at least 6 0 If this does not resolve the problem clear the Java cache from the Java control panel Cannot Launch Broadcom FCOE Configuration If Broadcom FCOE configuration does not launch when you press CTRI S reboot the E Series Server and try again Storage Troubleshooting wy Note Error Message The RAID feature is applicable to E Series Servers and the SM E Series NCE The RAID feature is not applicable to the EHWIC E Series NCE Error Message LSI OpROM Battery Status Not Present page 18 Viewing Storage Event Logs page 19 Determining the Current Boot Drive Applicable to CIMC Release 1 x page 19 Determining the Current Boot Drive Applicable to CIMC Release 2 x page 20 Mouse and Keyboard Use in LSI WebBIOS Flaky page 20 When to Use LSI WebBIOS page 20 Show Inventory Command Output Displays Unknown xxx Error Message page 21 RAID Operation is Stuck page 21 No Drives Available to Confi
16. ble to the E Series Servers and the SM E Series NCE page 15 e Front Panel USB Port Does Not Work page 15 e Cannot Boot from the External CD DVD Device page 16 e Configuring the Boot Order Using the BIOS Setup Menu page 16 LED Color Displays Amber Applicable to the E Series Servers and the SM E Series NCE At run time or during server start up the post diagnostic tests check the CPU DIMM and HDD If any failure occurs the failure notifications are sent to the system event logs SEL You can view these notification in the SEL or in the output of the show tech support command When errors occur an amber diagnostic LED displays next to the failed component To resolve the DIMM and HDD problem power down the E Series Server or SM E Series NCE and then verify if the DIMMs and the hard drives are installed correctly Procedure Step 1 If the E Series Server or SM E Series NCE is installed into a 3900 series router power off the server using the hw module sm s ot oir stop command otherwise power down the router Step2 Remove the server Step3 Reinsert the DIMMs or hard drives as appropriate Step4 Reinsert the server into the router Step5 If the router was powered down power it on DIMM Not Functioning To resolve this problem do the following e Make sure that the DIMMs are installed and are of the same capacity Do the following In the Navigation pane click the Server tab On the Server tab click Inventory The
17. ervers and the Cisco UCS E Series Network Compute Engine EE OL 26447 04 Storage Troubleshooting W Show Inventory Command Output Displays Unknown xxx Error Message amp Note This error message is applicable to E Series Servers and the SM E Series NCE This error message is not applicable to the EHWIC E Series NCE Symptom When you enter the show inventory command the server is not recognized and you get the following error message Router gt show inventory NAME Unknown on Slot 4 DESCR Unknown PID UCS E140D M1 K9 VID V00 SN FOC16161F5E This problem occurs if you installed an unsupported version of Cisco IOS software The supported Cisco IOS software version on E Series Servers is 15 2 4 M and later versions For details see the Verifying the Router E Series Server and Cisco IOS Software Version Compatibility section in the getting started guide for the version of the CIMC that you are using The getting started guides are available at http www cisco com c en us support servers unified computing ucs e series servers products installa tion guides list html RAID Operation is Stuck amp Note This section is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE Symptom After the rebuild reconstruction and consistency checks trigger the RAID operation does not proceed and remains at 0 and the elapsed ti
18. etails see the Verifying the Router E Series Server and Cisco IOS Software Version Compatibility section in the getting started guide for the version of the CIMC that you are using The getting started guides are available at http www cisco com c en us support servers unified computing ucs e series servers products installa tion guides list html Collecting Technical Support Data You can use the CIMC GUI or the CIMC CLI to collect technical support data Perform this task when requested by the Cisco Technical Assistance Center TAC This utility creates a summary report containing configuration information logs and diagnostic data that will help TAC in troubleshooting and resolving a technical issue e Collecting Technical Support Data Using the CIMC GUI page 25 e Collecting Technical Support Data Using the CIMC CLI page 25 Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Collecting Technical Support Data W Collecting Technical Support Data Using the CIMC GUI Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 To collect technical support data do the following from the CIMC GUI Procedure In the Navigation pane click the Admin tab On the Admin tab click Utilities In the Actions area of the Utilities pane click Export Technical Support Data In the Export Technical Support Data dialog box click the Export to a local file or the Export to TFTP server rad
19. g VMware Boots After Microsoft Windows Installation page 6 Microsoft Windows Installation Displays VMware Partitions page 6 VMware Boots After Microsoft Windows Installation This problem occurs if you had first installed VMware and then installed Microsoft Windows To resolve this problem do the following 1 Change the state of the physical drive to JBOD See the Changing the Physical Drive State section in the configuration guides for the version of the CIMC that you are using Configure RAID to clear partitions See the Configuring RAID Using the CIMC GUT section in the configuration guides for the version of the CIMC that you are using The configuration guides are available at http www cisco com c en us support servers unified computing ucs e series servers products ins tallation and configuration guides list html Microsoft Windows Installation Displays VMware Partitions During the Microsoft Windows installation the Where do you want to install Windows dialog box appears see Figure 4 which displays partitions that were previously created by VMware This dialog box also displays the following warning message Warning Windows Cannot be Installed to Disk x Partition x To resolve this problem clear the old partitions by clicking Drive options advanced and then resume with the Microsoft Windows installation Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Ne
20. guration Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Release 2 x Recovering From a Faulty SD Drive See the Troubleshooting E Series Server or NCE Access Issues section in the Firmware Management chapter in the CLI Configuration Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Release 2 x Recovering From a Corrupted File System See the Troubleshooting E Series Server or NCE Access Issues section in the Firmware Management chapter in the CLI Configuration Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Release 2 x Verifying and Upgrading to the Latest Firmware Image Use the Cisco Host Upgrade Utility to verify and upgrade to the latest firmware image See the Host Upgrade Utility Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine oL 26447 04 g5 W VMware License Troubleshooting VMware License Troubleshooting Cannot Apply VMware FL SRE V HOST License page 6 Cannot Apply VMware FL SRE V HOST License This problem occurs if you are using more than 32 GB of RAM with VMware vSphere Hypervisor 5 x To resolve this problem reduce the RAM to 32 GB or less or upgrade your license to FL SRE V HOSTVC Microsoft Windows Installation Troubleshootin
21. gure RAID page 21 RAID Array Disappeared From the CIMC GUI page 22 Physical Drives Changed State to Unconfigured Good page 22 Cannot Access Secure Drives page 22 Cannot Reconfigure Drives page 23 LSI OpROM Battery Status Not Present Ignore this message Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine OL 26447 04 Storage Troubleshooting W Viewing Storage Event Logs amp Note This procedure is applicable to E Series Servers and the SM E Series NCE This procedure is not applicable to the EHWIC E Series NCE To view storage event logs do the following from the CIMC GUI Procedure Step1 In the Navigation pane click the Admin tab Step2 On the Admin tab click CIMC Log The CIMC Log page appears Step3 In the Source column look for the logs that begin with BMC storage Determining the Current Boot Drive Applicable to CIMC Release 1 x amp Note This procedure is applicable to E Series Servers and the SM E Series NCE This procedure is not applicable to the EHWIC E Series NCE To determine which drive is bootable do the following from the CIMC GUI Procedure Step1 In the Navigation pane click the Server tab Step2 On the Server tab click Inventory The Inventory page appears Step3 Click the Storage tab Step4 Click the Controller Info tab Step5 In the Settings area the current boot drive information is displayed in the Cur
22. io button as appropriate Click Export amp Note Technical support data collection takes a minimum of 3 minutes Provide the generated report file to Cisco TAC Collecting Technical Support Data Using the CIMC CLI From the CIMC CLI enter the following commands Server scope cimc Server cimc scope tech support Server cimc tech support set tftp ip tftp_server_ip address Server cimc tech support set path user user1 supportfile Server cimc tech support commit Server cimc tech support start Server cimc tech support show detail Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental 2012 Cisco Systems Inc All rights reserved OL 26447 04 Troubleshooting Guide f
23. me displays 0 seconds This problem occurs because RAID operations rely on the memory of the host operating system to function properly To resolve this problem verify if the operating system has booted If it has not booted boot the operating system No Drives Available to Configure RAID Note This section is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE Symptom When you click Create to configure RAID you notice that no drives are available in the Select Drives area To resolve this problem make sure that the state of the drive is unconfigured good See Changing the Physical Drive State section in the configuration guides for the version of the CIMC that you are using The configuration guides are available at http www cisco com c en us support servers unified computing ucs e series servers products installa tion and configuration guides list html OL 26447 04 Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine E HI Storage Troubleshooting RAID Array Disappeared From the CIMC GUI S Note This section is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE Symptom CIMC GUI does not show the RAID array that was originally present in the system This problem can occur if during bootup at LSI OpROM you
24. oes Not Work page 15 e Verify that the power current used by the CD DVD device does not exceed 700mA If it exceeds 700mA the USB port to which the CD DVD device is connected to might not stay stable The USB port might go on or off or might get disabled To resolve this problem try connecting the device to an externally powered USB hub e Make sure that the CD DVD ROM device is configured as the first boot device in the boot order table For procedure See Configuring the Boot Order Using the BIOS Setup Menu page 16 e Reboot the E Series Server Configuring the Boot Order Using the BIOS Setup Menu Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Use this procedure if you want the server to boot from an external bootable device such as an USB or an external CD ROM drive that is directly connected to the E Series Server Do the following from the CIMC GUI Procedure In the Navigation pane click the Server tab On the Server tab click Summary From the Actions area click Launch KVM Console The KVM Console opens in a separate window From the Server Summary page click Power Cycle Server to reboot the server When prompted press F2 during bootup to access the BIOS setup menu The Aptio Setup Utility appears which provides the BIOS setup menu option Use the Right or Left arrow keys on your keyboard to select the Boot tab Scroll down to the bottom of the page below the Boot Options Priority are
25. or Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine E Hs Collecting Technical Support Data Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine 26 p OL 26447 04
26. owing The FTP server on which you want to download the host image is running The FTP server path to the image files is correct Cannot Power on the E Series Server To resolve this problem clear the server s BIOS CMOS memory using the CIMC GUI or the CIMC CLI Clearing the BIOS CMOS Using the CIMC GUI page 4 Clearing the BIOS CMOS Using the CIMC CLI page 5 Clearing the BIOS CMOS Using the CIMC GUI Before You Begin Log into the CIMC GUI as a user with admin privileges Power off the server Procedure Step 1 In the Navigation pane click the Server tab Step 2 On the Server tab click BIOS Step3 In the Actions area click Clear BIOS CMOS Step4 In the confirmation window click OK Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine OL 26447 04 General Troubleshooting i Clearing the BIOS CMOS Using the CIMC CLI Procedure Step 1 Enter the BIOS command mode Use the scope bios command Server scope bios Step2 Clear the BIOS CMOS memory Use the clear cmos command Server bios clear cmos This operation will clear the BIOS CMOS Note Server should be in powered off state to clear CMOS Step3 At the confirmation prompt enter y to confirm Continue y N y Recovering From a Corrupted CIMC Firmware Image See the Troubleshooting E Series Server or NCE Access Issues section in the Firmware Management chapter in the CLI Confi
27. r scope bios Server bios show detail BIOS BIOS Version UCSES 1 5 0 1 Build Date 02 14 2013 Boot Order CDROM Virtual CD HDD RAID EFI FW Update Recovery Status None OK Active BIOS main Determining the CIMC Version Installed on the E Series Server or the NCE You can determine the CIM version installed on the E Series Server or the NCE from the CIMC GUI or from the CIMC CLI e Determining the CIMC Version Installed on the E Series Server or the NCE from the CIMC GUI page 11 e Determining the CIMC Version Installed on the E Series Server or the NCE from the CIMC CLI page 11 Determining the CIMC Version Installed on the E Series Server or the NCE from the CIMC GUI Step 1 Step 2 Step 3 To determine the CIMC version of the E Series Server do the following from the CIMC GUI Procedure In the Navigation pane click the Admin tab On the Admin tab click Firmware Management The Firmware Management page appears In the CIMC Firmware area the CIMC version is displayed in the Running Version field Determining the CIMC Version Installed on the E Series Server or the NCE from the CIMC CLI Enter the following commands Server scope cimc Server cimc scope firmware Server cimc firmware show detail Firmware Image Information Update Stage NONE Update Progress 0 Current FW Version 2 3 1 20140818121921 FW Image 1 Version 2 3 1 20140818121921 FW Image 1 State RUNNING ACTIVATED FW Image 2 Version 2 3
28. rent Boot Drive field Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine oL 26447 04 Cc HI Storage Troubleshooting Determining the Current Boot Drive Applicable to CIMC Release 2 x Note This procedure is applicable to E Series Servers and the SM E Series NCE This procedure is not applicable to the EHWIC E Series NCE To determine which drive is bootable do the following from the CIMC GUI Procedure Step1 In the Navigation pane click the Server tab Step2 On the Server tab click RAID The Storage Card page appears Step3 Click the Controller Info tab Step4 In the Settings area the current boot drive information is displayed in the Current Boot Drive field Mouse and Keyboard Use in LSI WebBlOS Flaky This is a known problem To work around this problem connect a physical mouse and keyboard When to Use LSI WebBIOS amp Note This section is applicable to E Series Servers and the SM E Series NCE This section is not applicable to the EHWIC E Series NCE Use the LSI WebBIOS under the following conditions e When the LSI warning message appears at OPROM which requires drive configuration e To configure RAID arrays with SED drives e To change or remove security keys and pass phrase for SED e To configure foreign SED drives e To clear RAID configuration before installing a new operating system Troubleshooting Guide for Cisco UCS E Series S
29. rver cimc firmware show detail Firmware Image Information Update Stage NONE Update Progress 0 Current FW Version 2 3 1 20140818121921 FW Image 1 Version 2 3 1 20140818121921 FW Image 1 State RUNNING ACTIVATED FW Image 2 Version 2 3 1 20140818113904 FW Image 2 State BACKUP INACTIVATED Boot loader Version 2 3 1 20140818121921 33 CPLD Version 0 62 Hardware Version 0 Determining the BIOS Version Installed on the E Series Server or the NCE You can determine the BIOS version of the E Series Server or the NCE from the CIMC GUI or from the CIMC CLI e Determining the BIOS Version Installed on the E Series Server or the NCE from the CIMC GUI page 10 e Determining the BIOS Version Installed on the E Series Server or the NCE from the CIMC CLI page 11 Determining the BIOS Version Installed on the E Series Server or the NCE from the CIMC GUI To determine the BIOS version of the E Series Server do the following from the CIMC GUI Procedure Step1 In the Navigation pane click the Server tab Step2 On the Server tab click BIOS The BIOS page appears Step3 In the BIOS Properties area the BIOS version is displayed in the Running Version field Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Determining Version Information W Determining the BIOS Version Installed on the E Series Server or the NCE from the CIMC CLI Enter the following commands Serve
30. s in CIMC page 13 e Cannot Commit CIMC CLI Configuration Changes page 13 Cisco IOS Configurations Not Applied to CIMC This problem occurs if Lock IOS Configuration Changes is enabled in CIMC Use the CIMC GUI or the CIMC CLI to resolve this problem e Enabling Cisco IOS Configuration Changes to Be Applied to CIMC Using the GUI page 13 e Enabling Cisco IOS Configuration to Be Applied to CIMC Using the CLI page 13 Troubleshooting Guide for Cisco UCS E Series Servers and the Cisco UCS E Series Network Compute Engine Cisco 10S and CIMC CLI Configuration Troubleshooting Ml Enabling Cisco IOS Configuration Changes to Be Applied to CIMC Using the GUI Step 1 Step 2 Step 3 To enable Cisco IOS configuration changes to be applied to CIMC do the following from the CIMC GUI Procedure In the Navigation pane click the Server tab On the Server tab click Summary The Server Summary page appears From the Server Summary page click the Lock IOS Configuration Changes button to unlock it Enabling Cisco IOS Configuration to Be Applied to CIMC Using the CLI Use the set ios lockout unlocked command to enable the Cisco IOS configuration changes to be applied to CIMC Server chassis set ios lockout unlocked Server chassis commit Server chassis show detail Chassis Power off Power Button unlocked IOS Lockout unlocked Serial Number FOC16161F5E Product Name E140D PID UCS E140D M1 K9 UUID 1255F7F0 0F16 0
31. twork Compute Engine OL 26447 04 Host Login and CIMC Login Troubleshooting W Figure 4 Where Do You Want to Install Windows Dialog Box G E Install Windows Marne Total Size Free Space Type gt Dut 2 Partition L ESG 3m 30Na Sytem 4 345204 Host Login and CIMC Login Troubleshooting e Cannot Session into the E Series Server Host page 7 e Cannot Session into CIMC with Active Directory Authentication page 8 Cannot Session into the E Series Server Host The ucse s ot session host command does not allow you to log into the E Series Server To resolve this problem do the following Procedure Step 1 Verify that the line speed value is 9600 Use the show line command to verify the line speed value Router show line Tty Line Typ Tx Rx A Modem Roty AccO AccI Uses Noise Overruns Int x 0 0 CTY 9 0 0 0 1 1 AUX 9600 9600 i 0 0 0 0 5 2 2 TTY 9600 9600 F 0 0 0 0 T31 131 TTY 9600 9600 Step2 Ifthe line speed value is correct verify that the Baud rate value is 9 6K and the terminal type is compatible Use the show detail command from bios server management to verify the Baud rate and terminal type router ucse 2 session imc CIMC scope bios server management CIMC bios server management show detail Set up parameters Assert NMI on PERR Disabled Assert NMI on SERR Disabled Baud rate 9 6k Console redirection Serial Port A FRB2 Enable Enabled Flow Control None
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