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Aastra 7434ip IP Phone for MX-ONE, User Guide

1. Select Sounds and press Select Select Alert and press Select Select Alert 1st call or Alert 2nd and 3rd call and press Select Select an alert type and press Set The available alert types are described above Note If you wish to listen to an alert signal before selecting it press Play When you are done listening to a signal press Stop 18 4 Display This section describes how to change the display brightness and how long the display will be illuminated that is the brightness hold time 18 4 1 Setting the Brightness To modify the brightness hold time do the following 1 2 Press Select Display and press Select Press Select again to open the Phone Brightness window Edit the Intensity and Brightness Hold time settings 6 1553 DBC 444 01 Uen B 2012 02 22 110 IP PHONE FOR MX ONE 18 5 18 5 1 18 5 2 111 Press the plus or minus soft keys or the volume keys to increase or decrease the intensity and brightness hold time to the desired levels Switch between the fields with the navigation keys 4 Press Set for each setting Press E to return to the idle state Language This section describes how to change language in the display menus and character set for the keypad characters in your phone Note There are several languages and character sets available for the phone They are enabled by the system administrator Display Menus To change the language in the display
2. 87 Editing an MNS Key MNS keys can only be programmed by the system administrator but you can change the alert signal and the shortcut label To edit an MNS key do the following 1 2 3 OR Press The second shortcut page opens Press more select Edit Shortcuts and press Select Press the shortcut that you wish to edit The Edit window appears for the selected shortcut The shortcut key indicator starts flashing slowly To change the shortcut label edit the label text and press Done To change the alert signal press more select Edit Alert and press Select Press and hold the shortcut that you wish to edit The Edit window appears for the selected shortcut The shortcut key indicator starts flashing slowly To change the shortcut label edit the label text and press Done To change the alert signal press more select Edit Alert and press Select Note For information about alert signals and how to select one see 18 3 2 Alert Signal on page 109 Delete a Shortcut It is possible to delete one several or all shortcuts at once This section describes how to do it Deleting a Single Shortcut To delete a single shortcut do the following 1 2 3 Press The second shortcut page opens Press more select Edit Shortcuts and press Select Press the shortcut that you wish to delete The Edit window appears for the selected shortcut The shortcut key indicator starts flashing
3. l Figure 10 Ring Tones Characteristics Conference tone m 6 1553 DBC 444 01 Uen B 2012 02 22 20 IP PHONE FOR MX ONE 3 5 21 Status Indicators Several phone keys have indicator lamps that indicate line status as well as other types of status according to different flash patterns see descrip tion below Indicator Description Off Indicates that the feature is inactive Steady light Indicates that the feature is active When you press a menu key the key indicator is also lit with a steady light Slowly flashing light Indicates that the line or feature is put on hold A slowly flashing light can also indicate that a shortcut is being programmed Rapidly flashing light Indicates an incoming call A rapidly flashing light can also indicate an error Light with short breaks Indicates an ongoing call 6 1553 DBC 444 01 Uen B 2012 02 22 INSTALLATION 4 Installation This chapter describes how to connect the cables to the phone and how to install an option unit and a key panel unit and display panel unit Note Also see the illustrated installation cards showing how to install cables the option and panel units and how to prepare the phone for mounting 4 1 Cabling All connections at the back of the phone are marked for easier identifi cation see figure below Note For information on which power adapters to use see 2 Safety Instructions on page 4 Note
4. 8 2 2 Call Waiting If you urgently wish to contact a busy extension you can send a notifi cation using a call waiting signal Call Waiting is indicated either by a tone if the busy extension is an analog extension or as a second call if the busy extension is a digital system phone or an IP phone Note If the called extension does not accept call waiting you will continue to hear a busy tone If the called extension ignores the call waiting signal you can order callback see 8 2 1 Callback on page 50 8 2 2 1 Activating Call Waiting To send a call waiting signal to a busy number do the following 1 Press CallWaiting 2 Keep handset off hook If the called party answers your call waiting request the call will be established If the called party does not want to answer your call you will continue to hear the ring tone until you go on hook 6 1553 DBC 444 01 Uen B 2012 02 22 52 IP PHONE FOR MX ONE 8 2 2 2 8 2 2 3 8 2 3 53 Answering a Call Waiting Call When you get a call waiting indication call waiting tone or ring signal and a line key is flashing there are the following possibilities 1 Park the ongoing call 2 End the ongoing call 3 Reject the call waiting request If you want to park the ongoing call do the following to answer the call waiting call 1 When the ongoing call is on one of the line keys and another line key flashes to indicate the call waiting call 2 Press the flashi
5. If an answering machine a fax or other answering device is used as an early answering position it might interfere with the searching Disconnect the answering device or design the ring times so they do not affect the searching Make sure you use as few answering positions as possible for each profile Profile examples In office At home 6 1553 DBC 444 01 Uen B 2012 02 22 68 IP PHONE FOR MX ONE Traveling Absent not reachable 10 3 5 1 Example Profiles Table 6 Example Profile 1 In office 69 Search Type of phone or Phone Ring time order answering position number seconds Examples Desk Cordless Mobile External Voice Mail Operator and so on 1 Desk 12345 10 2 Cordless 52341 15 3 Voice Mail 55555 Table 7 Example Profile 2 At home Search Type of phone or Phone Ring time order answering position number seconds Examples Desk Cordless Mobile External Voice Mail Operator and so on 1 External 00082222222 20 2 Mobile O706666666 25 3 Voice Mail 0822255555 6 1553 DBC 444 01 Uen B 2012 02 22 CALL LIST 11 Call List This chapter describes the call list and its features The phone keeps a call log of 50 positions listing received calls missed calls and dialed calls Each item in the call list contains detailed information about the call From the call list you can call and remove call list items and add them
6. 60 B number North America 6 North America 1 B number CALL PICKUP 6 1553 DBC 444 01 Uen B 2012 02 22 TELEPHONY SUFFIXES AND SERVICE CODES Feature Standard Code Alternative Code Cont Cont Cont Group call pickup 8 Finland 0 North America 59 Sweden 0 CALL WAITING 8 COMMON See your company s ABBREVIATED list of common NUMBERS abbreviated numbers CONFERENCE Press soft key or shortcut key CUSTOMER 77 IDENTITYI STORAGE EXTERNAL FOLLOW ME Order 22 route access code and external number Cancel 22 Remote Programming of another extension Order 22 extension number North America 23 to divert route access extension number to code and external divert route access number code and external number Cancel 22 diverted extension North America 23 number diverted extension number FOLLOW ME Order from own extension Cancel from own 21 B number 21 United Kingdom 2 B number United Kingdom 2 extension 6 1553 DBC 444 01 Uen B 2012 02 22 126 IP PHONE FOR MX ONE 127 Feature Standard Code Alternative Code Cont Cont Cont Remote Programming of another extension Order 21 extension number to divert number of follow me position Cancel 21 diverted extension number Order new 21 A number follow me position Cancel f
7. In handsfree mode press Clear Note When the external line becomes available you will receive a callback alert Answering Callback When the extension number or external line becomes free you will receive a callback alert which means that you will hear a ring signal that you need to answer To answer a callback alert do the following 1 When you receive the callback alert lift the handset In handsfree mode press Answer You will hear the ring tone If you have ordered callback for an external line you may be prompted to enter any remaining digits Note You have to answer the callback alert within 8 seconds otherwise the callback will be cancelled The system calls the number you have requested for callback 6 1553 DBC 444 01 Uen B 2012 02 22 OUTGOING CALLS 8 2 1 4 Canceling All Callbacks To cancel all callbacks do the following 1 Select Cancel all Callbacks and press Select The message Callbacks are pending Delete all is displayed 2 Press Yes to confirm or No to cancel Note This procedure cancels all callbacks to extension numbers and busy external lines 8 2 1 5 Canceling a Single Callback To cancel a single callback do the following 1 Lift the handset and wait for a dial tone 2 Dial 37 extension number 3 Replace the handset Note To cancel a single callback on an external line enter the digit or digits required for a line rather than the extension number
8. Some features can be programmed ordered or cancelled by a proce dure containing a service code using syntax according to the ETSI stan dard for telecommunication Example 21 nnnn Table 10 Service Codes Standard and Alternative Codes Feature Standard Code Alternative Code ACCOUNT CODE 61 account code Finland Norway 71 account code AUTHORIZATION CODE Common Authorization Code CAC Increase common 72 authorization code service profile CSP Lock extension 73 authorization code North America 71 authorization code 6 1553 DBC 444 01 Uen B 2012 02 22 124 IP PHONE FOR MX ONE 125 Feature Cont Standard Code Cont Alternative Code Cont Unlock extension 73 authorization code North America 71 authorization code Individual Regional Authorization Code RAC Dial with RAC 75 authorization code Germany The Netherlands Sweden 72 authorization code Lock extension 76 authorization code Unlock extension 76 authorization code Change RAC 74 old code new code AUTOMATIC CALLBACK Order Callback Busy extension Press key 6 or no reply Busy external Press key 6 line Cancel Callback Busy extension or no reply 37 extension number Busy external line 37 external number All Callbacks BYPASS DIVERSION 37
9. 14 3 3 Adding New Shortcut From Contacts To add a shortcut from your contacts list do the following le Press iW and press a shortcut key that is not programmed OR Press an unprogrammed shortcut key The message Not programmed Program shortcut is displayed The shortcut key indicator starts flashing slowly 2 Press Yes to program the shortcut 3 Press more select Add new from Contacts and press Select 4 Select an entry in the call list that you wish to add a as shortcut and press Add 5 Press Done to save the shortcut The new shortcut appears in the display immediately Note You can edit the details before pressing Done 14 4 Edit a Shortcut To edit a shortcut you can either go through the Shortcuts menu or via the shortcut directly See below 14 4 1 Editing a Shortcut To edit a shortcut do the following 1 2 3 OR Press The second shortcut page opens Press more select Edit Shortcuts and press Select Press the shortcut that you wish to edit The Edit window appears for the selected shortcut The shortcut key indicator starts flashing slowly Make the changes you want and press Done Press and hold the shortcut key that you wish to edit The Edit window appears for the selected shortcut The shortcut key indicator starts flashing slowly Make the changes you want and press Done 6 1553 DBC 444 01 Uen B 2012 02 22 86 IP PHONE FOR MX ONE 14 4 2 14 5 14 5 1
10. 2 Shortcuts You can program edit and delete shortcuts via the Shortcuts option in the My Settings menu as well as via the Shortcuts menu e Press FE and select Shortcuts The message Select a Shortcut by pressing the key is displayed Press the shortcut key you wish to program edit or delete For step by step instructions on how to program edit and delete short cuts see 14 Shortcuts on page 84 18 3 Sounds This section describes how to change ring signals and alert signals for incoming calls from the settings menu Sounds Note You can change the ring signal for individual contacts see 12 3 3 Changing Ring Signals For a Contact on page 78 18 3 1 Changing Ring Signals for Incoming Calls A ring signal can be either a traditional ring signal or a melody that you download from a server To change ring signals for all incoming calls do the following 1 Press 2 Select Sounds and press Select 6 1553 DBC 444 01 Uen B 2012 02 22 108 IP PHONE FOR MX ONE 18 3 1 1 18 3 2 109 3 Select Ring Signals and press Select Default Ring Signals is selected 4 Press Select Navigate to the ring signal or melody you wish to use and press Select Note If you wish to listen to a signal or melody before selecting it press Play When you are done listening to a signal press Stop Press Yes to confirm Press FE to return to the idle state N Downloading Melodies Instead of standard ring sig
11. Done Add gt Number contact number more gt Add new from Call List Name contact name Exit Add new Ring Signal ring signal Exit Contacts Call Figure 5 Contacts menu structure 3 3 4 Shortcuts Menu Pressing the Wd key opens the 2nd page of the Shortcuts menu See figure below for a description of the menu structure more gt EditShortcuts SelectaShortcutby gt Add new from Call List pressing the key esis Add new from Contacts Exit Edit Exit Shortcuts Exit Shortcut more Delete all Shortcuts AE ai Exit Edit Shortcuts Previous Exit Shortcuts Next Figure 6 Shortcuts menu structure 17 6 1553 DBC 444 01 Uen B 2012 02 22 3 3 5 3 3 6 3 4 AASTRA 7444IP DESCRIPTION Call List Menu 4 Pressing the A key activates the Call List menu See figure below for a description of the menu structure Kim Smith 4 47 pm more Add to Contacts 56801 15 Mar Add to Shortcuts Delete Delete all calls in list Details Exit Call List Call Figure 7 Call list menu structure Messages Menu Pressing the key activates the Messages menu See figure below for a description of the menu structure Exit My VoiceMail My VoiceMail number gt Settings p My Messages My Messages number Call Figure 8 Messages menu structure Ring Tones and Signals You can set different ring signals and melodies in the phone For more information about settings ring signals and melodies see 18 3 1 Changi
12. MX ONE 4 4 1 Installing an Option Unit To install the option unit do the following 1 Log off the phone and disconnect the power from the phone to avoid electrostatic discharges ESD Connect the ribbon cable to the phone making sure the cable does not get stuck Attach the option unit at the arrows on the back of the phone Press until you hear a click sound Note Avoid touching the contacts when you connect the ribbon cable 4 27 Connect the cables to the option unit and attach the rubber piece as showed in the figure below Apart from the pc and LAN cables you need connect the auxiliary cable for an extra bell or busy lamp 6 1553 DBC 444 01 Uen B 2012 02 22 INSTALLATION Note Unless the LAN cable is connected to the port marked Net on the option unit the phone will not work 5 Attach the ESD covers on the back of the phone to protect the connectors from ESD For this you need a screwdriver 4 4 2 Removing an Option Unit To remove the option unit do the following 1 Disconnect all cables attached to the option unit 2 Press the unit in the opposite direction to when you installed it 3 Disconnect the ribbon cable 6 1553 DBC 444 01 Uen B 2012 02 22 28 IP PHONE FOR MX ONE 4 5 4 5 1 29 Panel Units Optional It is possible to install up to 3 key panel units KPUs or 2 display panel units DPUs in the phone Each panel unit offers 24 additional keys allowing
13. MX ONE 5 2 5 3 35 Logging Off the Phone If logging off the phone is allowed the option Log off Iogged on user appears when you press more To log off from the phone do the following 1 Press more when the phone is in idle state 2 Select Log off ogged on user and press Select The following messaged is displayed Log off 3 Press Yes to confirm Press No to cancel If the logged off user was a temporary user the permanent user is logged back on automatically If no user is logged on only emergency calls are possible Note If the emergency call function is disabled the message No calls is displayed For more information on emergency calls see 8 3 Emergency Calls SOS Calls on page 54 Automatic Shut Down of the Phone The system administrator can enable to shut down the phone at a certain time each 24 hours for power saving reasons To power up the phone again the user has to do the following e Press e a It takes 1 2 minutes before the phone has started and you get the log on menu e If your extension number does not have an associated PIN code the telephone registers to the PBX automatically e If your extension number has an associated PIN code you need to enter your PIN code The reason why you have to enter your PIN code is that otherwise anybody could power up the telephone and make calls without your knowledge 6 1553 DBC 444 01 Uen B 2012 02 22
14. amp Date and press Select 3 Select Date Format and press Select 4 Scroll the list with the navigation keys and select the desired date format 5 Press Select 18 7 Option Unit Optional Note In section 4 4 Option Unit Optional on page 26 you will find the detailed information on the option unit and how you install it 6 1553 DBC 444 01 Uen B 2012 02 22 112 IP PHONE FOR MX ONE 18 8 18 8 1 18 9 113 To modify the option unit settings do the following 1 Press 2 Select Option Unit and press Select Note Option Unit is available only when an option unit is installed 3 Select Busy signal Extra bell or Combined Bell Busy and press Select Security and Access It is possible to view and change the PIN code if this option has been configured by system administrator Changing PIN Code You can change the PIN code used for logging on to the telephony system The PIN is the same as the individual authorization code see 17 2 Authorization Code on page 98 Note Depending on the phone configuration the menu option Changing PIN may or may not be available To change the PIN code do the following Press _ 2 Select Security and Access and press Select 3 Select Change PIN and press Select 4 Enter the new PIN and press OK Auto Answer The Auto Answer option displays the current setting for the automatic answer feature which is described in detail in 7 4 Automatic Answe
15. as contacts or shortcuts Miller Robin c gt Jackson Sam An icon next to each item tells you which type of call it is e Each call type has its own tab in the call list which you can open by pressing its key The topmost tab includes all calls both received missed and dialed The name and or number of the caller appears to the left in the display Details about the date or time the call was made and the duration of the call are displayed to the right If you press Details for a selected call list item all call details are shown in the display Table 8 Call List Icons Icon Description This icon indicates any type of call This icon indicates dialed calls 6 1553 DBC 444 01 Uen B 2012 02 22 70 IP PHONE FOR MX ONE 11 1 11 2 11 2 1 71 Icon Cont Description Cont This icon indicates received calls F This icon indicates missed calls Emh Dial a Call List Item To dial from the call list do the following 1 Press the call list key to open the call list The latest call appears highlighted at the top of the display Scroll the call list with the navigation keys I Select the desired position in the call list and press Call Add a Call List Item You can add a call list item to your contacts or add it as a shortcut Note The digits can be stored by adding the country code number after a plus sign for example 46 8 719 000
16. dialing the destination number do the following 1 Liftthe handset and dial 61 account code Wait for a dial tone Note Finland and Norway dial 71 account code 2 Dial the external number Dialing an Account Code During a Call To dial the account code during an ongoing call do the following 1 Press Hold and dial 61 account code Wait for a dial tone Note Finland and Norway dial 71 account code 2 Press the line key for the line you wish to retrieve Note If you have several calls on hold press more select Retrieve call on hola and press Select 6 1553 DBC 444 01 Uen B 2012 02 22 ADVANCED FEATURES 17 2 Authorization Code Authorization codes are used to control or limit the access to an exten sion When an extension is controlled by an authorization code certain service profiles are not allowed to use certain features such as making calls to other countries If you dial the authorization code you open up the extension to use more features There are two kinds of authorization codes e Common Authorization Code A common authorization code can be dialed from any extension e Individual Authorization Code An individual authorization code is always associated with a specific extension Note An authorization code must be entered before a call The code is between 1 and 7 digits long 17 2 1 Common Authorization Code Depending on the service profile associated with your extensio
17. equipment off and on the user is encouraged to try to correct the inter ference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help The telephone is HAC Hearing Aid Compatible 6 1553 DBC 444 01 Uen B 2012 02 22 AASTRA 7444IP DESCRIPTION Aastra 7444ip Description This chapter describes the Aastra 7444ip phone and its main features The phone has a 3 5 inch backlit color display with 4 soft keys and 2 navigation keys It also has 8 programmable shortcut keys 5 menu keys 6 function keys and a standard keypad with 12 alphanumeric keys The telephone is shown in the figure below AASTRA 7444 ip O C ot SH a t o se o 3 la B wy r o o ay DOOL ani mo MO O OOO QO i so Ae ee 11 IL E i 2 i a Na AIN Figure 1 Aastra 7444ip Front View Pos Key or feature Pos Key or feature 1 Display 7 Headset key 2 Shortcut and Line keys 8 Loudspeaker key 3 Soft keys 9 Mute key 4 Navigation keys 10 Clear key power key 5 Menu keys 11 Microphone 6 Volume keys 12 Keypad 6 1553 DBC 444 01 Uen B 2012 02 22 IP PHONE FOR MX ONE 3 1 Functions and Accesso
18. letter B press 2 twice and so on e To find a contact beginning with Ab hold and press 2 once to display the letter A Then press 2 twice in a row to display the letter B after A Redialing External Numbers When you call an external number the system automatically stores all dialed digits regardless of whether the call is successful or not This enables you always to redial the last dialed external number 6 1553 DBC 444 01 Uen B 2012 02 22 8 2 8 2 1 8 2 1 1 OUTGOING CALLS You can also redial numbers using the call list see 11 1 Dial a Call List Item on page 71 To redial the last dialed external number do the following 1 Lift the handset and wait for a dial tone 2 Dial The last dialed external number is automatically redialed Note Finland and Sweden Dial 0 When You Receive a Busy Tone or No Answer If you call an extension number and you receive a busy tone or get no answer or if all external lines are busy you can try again later or you can order callback call waiting intrusion or bypass Callback You can order callback in the following cases e If the extension number you have called is busy or does not answer You can have several callbacks activated at the same time e If all external lines are busy You can have only one callback acti vated on a busy external line Note While waiting for a callback you can make and receive calls If you order callback when you
19. listen to received voice mails do the following 1 Press and hold 1 2 Follow the recorded instructions OR 1 Press K 2 Select My VoiceMail and press Call 3 Follow the recorded instructions 15 1 2 Managing VoiceMail When you call your VoiceMail you will receive voice instructions on how to listen to record store and delete messages and change the security code 6 1553 DBC 444 01 Uen B 2012 02 22 90 IP PHONE FOR MX ONE 15 1 3 15 2 15 2 1 91 To enter the voicemail do the following 1 Press M 2 Select My VoiceMail and press Call 3 Follow the recorded instructions Programming VoiceMail and My Messages Numbers To program a number for My VoiceMail and or My Messages do the following 1 Press and Settings 2 Enter your voicemail number and or message server number If your extension can be connected to an additional message server you Can program a message server number Note If you do not know the number to your voicemail or the message server contact the system administrator 3 Press Done to confirm Manual Message Waiting MMW The Manual Message Waiting MMW feature enables you to send and receive message waiting signals MMW allows you to send a message waiting signal to an extension that does not answer when you call Note The feature is enabled by the system administrator Calling the Party That Requested MMW When you have new messages the messages icon
20. slowly 6 1553 DBC 444 01 Uen B 2012 02 22 SHORTCUTS 4 Press more and select Delete and press Select The message shortcut name or number Delete is displayed 5 Press Yes to confirm deletion If you press No you are returned to the previous window OR 1 Press and hold the shortcut key that you wish to delete The Edit window appears for the selected shortcut The shortcut key indicator starts flashing slowly 2 Press more and select Delete and press Select The message shortcut name or number Delete is displayed 3 Press Yes to confirm deletion If you press No you are returned to the previous window 14 5 2 Deleting Several Shortcuts To delete several shortcut do the following 1 Press The second shortcut page opens 2 Press more select Edit Shortcuts and press Select 3 Press more select Delete all Shortcuts and press Select The message Delete Shortcuts is displayed The key indicators of all programmed shortcuts starts flashing slowly 4 Press the shortcut keys that you wish to keep The key indicators of the shortcuts that you deselect are turned off Press soft keys Next and Previous to switch between the shortcut pages 5 Press Yes to confirm deletion If you press No you are returned to the previous window 14 5 3 Deleting All Shortcuts To delete all shortcut do the following 1 2 3 Press The second shortcut page opens Press more select E
21. the display TRANSFER Press soft key or shortcut key 129 6 1553 DBC 444 01 Uen B 2012 02 22
22. tone 2 Dial 22 extension number to divert route access code and the external number 3 Replace the handset The Follow me key is lit and the and the display shows the external follow me text on the telephone that has been diverted 10 2 4 Canceling External Follow me Remotely To cancel the remote programming of external follow me for another extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 22 diverted extension number 3 Replace the handset 10 3 Personal Number and Profiles With the personal numbers and profiles feature a number of answering positions can be defined in a profile When somebody calls your normal office phone number the call will be announced on the telephones defined in your active profile A search profile can be designed to fit the situation in the office trav eling at home and so on Both internal or external phone numbers can be used in a profile Maximum five profiles can be defined Your search profile is programmed or modified by your system adminis trator You can also manage your profiles yourself by using the CMG Office Web application if available Contact your system administrator for more information When the feature is activated incoming calls are transferred to your selected phones or backup services in the order that you choose If an answering position in the profile is busy the call can be transferred to another predefined position i
23. 0 Adding a Call List Item To the Contacts To add a call list item to the contacts do the following 1 2 Press and select the number you wish to add Press soft key more select Add to Contacts and press Select A dialog box appears with the fields Number Name and Ring Signal Edit the information in the Number and Name fields Switch between the fields with the navigation keys If you want to you can change the ring signal Navigate to the Ring Signal field and press Change For information on how to change the ring signal see 12 3 3 Changing Ring Signals For a Contact on page 78 6 1553 DBC 444 01 Uen B 2012 02 22 11 2 2 11 3 11 3 1 11 3 2 CALL LIST 5 Press Done when you are done editing the contact fields The new contact is saved 6 Press to return to the idle screen Adding a Call List Item To the Shortcuts To add a call list item to the shortcuts do the following 1 Press and select the number you wish to add 2 Press soft key more select Add to Shortcuts and press Select The message Select a Shortcut by pressing the key is displayed 3 Press a shortcut key that is not already programmed A dialog box appears with the fields Number and Name 4 Edit the information in the Number and Name fields if you wish Switch between the fields with the navigation keys 5 Press Done when you are done editing the fields The new shortcut is saved 6 Press to re
24. 444 01 Uen B 2012 02 22 SAFETY INSTRUCTIONS e Avoid using a telephone other than a cordless type during an elec trical storm There may be a remote risk of electric shock from light ning e Do not use the telephone to report a gas leak in the vicinity of the leak e Use only the power cord indicated in this manual e Only use the telephone in temperatures between 0 C to 40 C 32 F to 104 F e Avoid exposing the telephone for direct sunlight or close to other heat sources e Do not expose the telephone to open flame e Keep the telephone away from excessive heat and moisture e Moving the equipment rapidly between warm and cold tempera tures may cause condensation water droplets to form on its internal and external surfaces Water droplets may cause malfunc tion of the equipment and corrupt or end communication or damage the equipment When condensation is noticed stop using the equipment Switch off the phone remove the battery and unplug the mains adapter from the power outlet Wait until the moisture evaporates from the equipment before putting it in operation again e Protect your telephone from aggressive liquids and vapours e If the liquid crystal display breaks avoid injury by preventing the liquid crystal from coming into contact with eyes skin or mouth Prevent the liquid crystal from leaking out of the broken glass e In case of smoke or fumes stop operating the product and turn it off immediatel
25. 7777 Meeting 14 00 Follow Mi gt Disable diversions more Availability Select Note When you have selected an absence reason your phone can still be used for outgoing calls As a reminder you will hear a special dial tone when you lift the handset 13 1 Selecting an Absence Reason To change the presence status do the following 1 Press the soft key Availability 2 Select My Presence and press Select 6 1553 DBC 444 01 Uen B 2012 02 22 82 IP PHONE FOR MX ONE 13 2 13 2 1 13 2 2 83 A list of absence reasons is displayed Scroll the list with the navi gation keys 3 Select an absence reason and press Select The name of the selected absence reason is displayed Depending on the reason selected the field Return time HH TT or Return date MM DD may also appear below the reason 4 f required enter the expected return time or return date 5 Press Set to send the absence information to the exchange Canceling Absence Canceling An Absence Reason To cancel an absence reason do the following 1 Press the soft key Availability 2 Select My Presence and press Select 3 Select Available and press Select Canceling All Diversions To cancel all diversions including call forwarding do the following e Press the Follow me key OR e Select Disable diversions in the idle list and press Select 6 1553 DBC 444 01 Uen B 2012 02 22 SHORTCUTS 14 Shortcuts This
26. 8 pole RJ45 connector Figure 11 Aastra 7444ip Back View Note The phone s headset port requires a headset cable with an 8 pole connector see 2 1 2 Required Headset Adapter on page 4 6 1553 DBC 444 01 Uen B 2012 02 22 22 IP PHONE FOR MX ONE 4 1 1 23 Cabling Icons Table 5 Cable Icons Icon Description OC Power Inlet DC 5V The phone is powered by an external AC DC adapter see details below or alternatively over a Power over Ethernet PoE switch If you use the external power adapter connect one end of the adapter to the phone connection marked O and the other end to a power outlet If you use the PoE connection you only have to connect the phone to the LAN LAN Inlet Connect one end of the Ethernet cable to the phone connection marked Net and the other end to a LAN connection Option Unit Optional If the phone is equipped with an option unit DBY 412 02 and connected to a 1 gigabit LAN the LAN cable must be connected to the port marked Net on the option unit otherwise it will not work Make sure also to connect the PC to the PC connector on the option unit PC PC Inlet Connect one end of the PC cable to the connection marked and the other cable end to a RJ45 connection on your PC When the phone is starting up booting a connected PC will lose network connection for a few seconds Headset Connector The phone supports wireless headsets Connect th
27. ANCED FEATURES 17 5 General Deactivation General deactivation enables you to cancel a number of features in one single command The following features are canceled with the general deactivation feature e Callback all callbacks are cancelled e Follow me and External follow me e Manual Message Waiting e Flexible night service 17 5 1 Ordering General Deactivation To order a general deactivation do the following 1 Liftthe handset and wait for a dial tone 2 Dial 001 3 Replace the handset 17 6 Night Service When the telephony system is in night service mode all incoming calls to the operator are transferred to a selected extension or group of exten sions Night service mode is used outside business hours There are three kinds of night services e Common Night Service Common night service means that all incoming calls are routed to one designated extension Calls are answered in the normal way e Individual Night Service Individual night service means that one or more external lines in the exchange are routed to the designated extension Calls are answered in the normal way e Flexible Night Service Flexible night service means that the oper ator can reroute calls to a certain extension during restricted hours For more information see 17 6 1 Flexible Night Service on page 102 17 6 1 Flexible Night Service Flexible night service permits you to select an external line and connect it directly to your te
28. Aastra 7444ip IP Phone for MX ONE USER GUIDE AASTRA Copyright Copyright Aastra Technologies Limited 2010 All rights reserved No parts of this publication may be reproduced stored in retrieval systems or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the publisher except in accordance with the following terms If this publication is made available on Aastra media Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution No parts of this publication may be subject to alteration modification or commercial use Aastra will not be liable for any damages arising from use of an illegal modified or altered publication 6 1553 DBC 444 01 Uen B 2012 02 22 2 IP PHONE FOR MX ONE 1 1 1 Introduction TRADEMARK Aastra is a registered trademark of Aastra Technologies Limited All other trademarks herein are the property of their respective owners DISCLAIMER While every effort has been made to ensure accuracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice About this User Guide This user guide describes the available features of the Aastra 7444ip phone also known as DBC 444 when it is co
29. Delete call list e Settings Phone Shortcuts Sounds Security and Access Note If at least one KPU or DPU is attached to the phone it is also possible to manage these shortcuts Up to three panels can be visible under Phone Shortcuts Panel 1 Shortcuts Panel 2 Shortcuts Panel 3 Shortcuts 6 1553 DBC 444 01 Uen B 2012 02 22 WEB INTERFACE 19 1 Using the Phone Through the Web To use your phone through the web interface do the following 1 Enter the phone web address or IP address in the address field of your web browser To find out the web address or IP address of the phone see 18 10 Help on page 114 z Aastra IP telephone DBC 433 Microsoft Internet Explorer File Edit View Favorites Tools Help Onk O fz A seach Faoite O GB Address E http jpo1 88 1 34 aastra comindex htm Go Links MAC 00 80 37 ad 87 44 AASTRA PIN or Password Welcome to Aastra IP telephone 2 Enter your password or PIN code and click Log on Note Use the same password or PIN code as you use to log on your phone If you have no logon password or PIN code you cannot log on to the web interface unless the system administrator has enabled the default password Welcome If you have forgotten your password or PIN code contact the system administrator 6 1553 DBC 444 01 Uen B 2012 02 22 116 IP PHONE FOR MX ONE 3 Expand the folder s to start edit data e Aastra IP telephone DBC 434 Mic
30. STARTING LOGGING ON AND OFF 5 4 Shutting Down the Phone To shut down the phone do the following 1 2 Press and hold e a W Select Shut down the phone and press Select A shutdown warning message is displayed Press Yes to confirm If you press No you are returned to the previous state If you are interrupted by an incoming call before you press Yes the shutdown is cancelled If no confirmation action is carried out within 10 seconds the shut down is cancelled To power up and start the phone again Press s a It takes 1 2 minutes before the phone has started and you get the log on menu If your extension number does not have an associated PIN code the telephone registers to the PBX automatically If your extension number has an associated PIN code you need to enter your PIN code The reason why you have to enter your PIN code is that otherwise anybody could power up the telephone and make calls without your knowledge 5 5 Restarting the Phone If your phone does not work properly you can restart it To restart the phone do the following 1 2 Press and hold e a Select Restart the Phone and press Select The message Restart the phone is displayed Press Yes to confirm and restart the phone This may take a few minutes Enter the user id in the field Log on with and select Log on 6 1553 DBC 444 01 Uen B 2012 02 22 36 IP PHONE FOR MX ONE 5 6 5 7 37 Upd
31. a specific directory number also called Call Park Pool and any extension can pick up the call If the call is not picked up within a few minutes the call will recall your exten sion Transfer the call to the call park pool 6 1553 DBC 444 01 Uen B 2012 02 22 94 IP PHONE FOR MX ONE 16 4 16 4 1 16 4 2 95 e You have an active call e Press line 2 to put the call on hold and dial the number to the call park pool e Note the number here called B number that shows up on the display e Press the Transfer softkey Inform the person that shall take the call that he she shall pickup the call on the B number Pick up a call that is parked in the call park pool e Dial the B number that you received from your colleague e When you hear the busy tone press the CallPickUp softkey to pick up the call Group Do Not Disturb A number of extensions can be defined as a do not disturb group A cate gorized extension can activate do not disturb for the whole group The calls will be forwarded to an answering position defined for the whole group or the calling party receives a number unobtainable tone An extension with group do not disturb activated can still make outgoing calls as usual To Order Group Do Not Disturb A categorized extension can activate group do not disturb by dialling the following procedure e Lift the handset dial tone e Dial 25 group number special dial tone e Replace the handset To C
32. a the My Settings menu See 18 5 Language on page 111 Editing a Contact To edit a contact do the following 1 2 Press p and select the entry you wish to edit Press Edit A dialog box appears with the fields Number Name and Ring Signal Edit the Number and Name fields Switch between the fields with the navigation keys To modify the ring signal navigate to the Ring Signal field and press Change For information on how to change the ring signal see 12 3 3 Changing Ring Signals For a Contact on page 78 Press Done when you are done editing the contact fields The new contact is saved Press g to return to the idle screen 6 1553 DBC 444 01 Uen B 2012 02 22 CONTACTS 12 3 3 Changing Ring Signals For a Contact To change ring signals for a certain contact do the following 1 Press py and select the entry you wish to edit 2 Press Edit A dialog box appears with the fields Number Name and Ring Signal 3 Navigate to the Ring Signal field and press Change 4 Navigate to the ring signal or melody you wish to use and press Select Note If you wish to listen to a signal or melody before selecting it press Play When you are done listening to a signal press Stop 12 4 Delete a Contact It is possible to delete a selected contact or all contacts at once 12 4 1 Deleting One Contact To delete a contact in the contact list do the following 1 Press a and select the number you wish to delet
33. allel ringing on all phones in the list deactivate Follow me from these phones see 10 1 6 Canceling Follow me Remotely on page 64 6 1553 DBC 444 01 Uen B 2012 02 22 8 1 8 1 1 OUTGOING CALLS Outgoing Calls This chapter describes how to make outgoing calls and lists the options available to you when you receive a busy tone or no answer Making Calls To make a call you either dial a number press a shortcut dial an abbre viated number or find the contact stored in the phonebook Dialing by Numbers You can call internal extensions as well as external numbers from your phone To dial an external number you must first enter an external access code The external access code which is used in your office to get an external line consists of one or more digits for instance 0 or 00 To dial a number do the following 1 Lift the handset 2 When you hear a dial tone dial the number e For internal calls dial the extension For external calls enter the external access code and dial the external number Note If you prefer handsfree mode dial the number without lifting the handset You can switch to handset mode at any time by lifting the handset Dialing by Shortcuts Shortcut keys can hold both features and phone numbers See 14 Short cuts on page 84 for information on how to program shortcut keys e To dial by a shortcut key press the desired shortcut key Note If the shortcut is not visible
34. ancel Group Do Not Disturb A categorized extension can deactivate group do not disturb by dialling the following procedure e Lift the handset dial tone e Dial 25 group number special dial tone e Replace the handset 6 1553 DBC 444 01 Uen B 2012 02 22 GROUP FEATURES 16 4 3 Bypass of Group Do Not Disturb A categorized extension or a PBX operator can bypass group do not disturb by dialling the following procedure e Lift the handset dial tone Dial 60 extension number The call is indicated on the telephone with the dialed extension number 6 1553 DBC 444 01 Uen B 2012 02 22 96 IP PHONE FOR MX ONE 17 17 1 17 1 1 17 1 2 97 Advanced Features This chapter describes advanced features such as Account code Autho rization code Personal number and Alarm Extension Account Code Account codes allows you to keep track of where different outgoing calls are charged The account code feature enables you to do the following e Have calls charged to a specified account representing a particular project department or client rather than to the calling extension number e Prevent unauthorized calls to external numbers by requiring the extensions to dial an account code before dialing an external number Note An account code can be entered either before or during an outgoing call The code can be between 1 and 15 digits long Dialing an Account Code Before a Call To dial the account code before
35. andset to Press 4 and replace the handset headset is By default the phone is set to connect calls to the loudspeaker If you are using a headset you can switch to the headset preset mode to have calls connected to the headset instead 6 1553 DBC 444 01 Uen B 2012 02 22 40 IP PHONE FOR MX ONE 41 Action Activate Headset Preset Procedure Press f and hold for at least 4 seconds A short acknowledgement signal is heard and the headset icon appears in the display Deactivate Headset Preset Press nd and hold for at least 4 seconds A short acknowledgement signal is heard and the headset icon disappears from the display Note When you lift the handset the call is always connected to the handset regardless of the type of preset setting Activation and deactivation of Headset Preset can only be done when the phone is in idle mode 6 1553 DBC 444 01 Uen B 2012 02 22 7 1 7 2 INCOMING CALLS Incoming Calls This chapter describes how to answer and reject incoming calls how to pick up calls on other extensions and how to check missed calls Receiving Calls An incoming call is indicated by a ring signal and a flashing indicator associated with the line on which the call is presented The phone display shows the callers number and name if available Note If the feature parallel ringing is activated the call will ring on more than one phone see 7 6 Parallel Ringin
36. anual Note Depending on the phone configuration the menus in your phone may differ from the menu figures below When a scroll bar is visible at the right in the display there are more options than the ones currently shown You can then use the navigation keys to scroll the list Idle Mode In idle mode the phone icon a appears to the far left in the top row of the phone display In the bottom row of the display soft keys more and Availability are visible The menu structure below shows which features are available when you press either of these soft keys more gt Log Off User Log On Temporary User gt Logon with Availability gt My Presence p see Settings menu Follow me External Follow me My Profile My mobile phone Free on busy OFF p OFF send busy on busy ON put call through Figure 3 Idle menu structure Settings Menu Pressing the E key activates the My Settings menu See figure below for a description of the menu structure 6 1553 DBC 444 01 Uen B 2012 02 22 My Availability Shortcuts Sounds Display Language Time amp Date Option Unit Security amp Access Auto Answer Help gt gt gt AASTRA 7444 P DESCRIPTION My Presence gt Available Lunch Gone Home Official Matter Meeting Trip lliness Free Time Follow me External Follow me My Profile My mobile phone 23 Free on busy OFF gt OFF send busy on busy ON put call throug
37. appears in the display and the messages key indicator flashes To check who left the MMW and to call this person do the following 1 Press M Select R number or contact that left MMW 2 Press Call The person who left the MMW is called 6 1553 DBC 444 01 Uen B 2012 02 22 MESSAGES After the call the messages icon still appears in the display and you have to remove the MMW indication manually To remove an MMW indication manually do the following 1 Press 4 Select R number or contact that left MMW 2 Press Delete The message Delete number or contact that left MMW is displayed 3 Press Yes to confirm deletion 4 Press Exit to return to the idle list 15 2 2 Ordering an MMW Indication To order MMW to another extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 31 extension number 3 Replace the handset 15 2 3 Canceling an MMW Indication To cancel a MMW indication that you have sent to another extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 31 extension number 3 Replace the handset 6 1553 DBC 444 01 Uen B 2012 02 22 92 IP PHONE FOR MX ONE 16 16 1 16 1 1 93 Group Features This chapter describes group features that make use of common group numbers in order to make it easier for others to reach you and your colleagues and allow you to answer each other s calls Group Call P
38. ating the Phone Software When new software is available the message A new version of the tele phone software is available Update recommended appears in the phone display You then have 60 seconds to decide if you want to update the software to the latest version e Select No to skip the update and keep the current software version e Select Yes to start downloading the software update from the soft ware server The update process takes approximately 60 seconds to complete and the progress is displayed on screen When the update is successful the phone reboots and it is then ready to use or ready for logon see 5 1 Starting and Logging On on page 32 Ifthe update fails the phone will use the old software version and you can start using or log on when you press OK e If no key is pressed within 60 second Yes is selected automati cally and the update will be installed Note Itis important that you do not disconnect the phone power supply while the new software is being downloaded and saved If a power failure occurs the software must be downloaded again Software Version To view which software version is installed currently do the following 1 Press E 2 Select Help and press Select 3 Select About Aastra 7444ip and press Select The software version is displayed at the top row 4 Press Back to return to previous menu Note Press E to return directly to the idle display 6 1553 DBC 444 01 Ue
39. ble diversions in the idle list The indicator lamp is turned off Follow me To order Follow me do the following 1 Press 2 Select My Availability and press Select 3 Select Follow me and press Select 4 Enter the extension number and press Done External Follow me To order external Follow me do the following 1 Press 2 Select My Availability and press Select 3 Select External Follow me and press Select 4 Enter the external access code the external number and press Done My Profile To select a profile do the following 1 Press 2 Select My Availability and press Select 3 Select My Profile and press Select 4 Enter the profile number and press Done My Mobile Phone To edit the specified mobile phone number do the following 1 Press 2 Select My Availability and press Select 3 Select My mobile phone and press Select 4 Enter your mobile phone number in the field and press Done 6 1553 DBC 444 01 Uen B 2012 02 22 SETTINGS 18 1 6 Free On Busy To activate free on busy do the following 1 Press 2 Select My Availability and press Select 3 Select Free on busy OFF and press Select 4 Select ON put call through and press Select To disable Free on busy select OFF send busy on busy Note You can enable and disable Free on busy by pressing the Free on busy shortcut key The indicator lamp is turned on or off to indi cate status 18
40. but keep any other diversion do the following 1 Press the soft key Availability 2 Select Follow me and press Select 3 Select Deactivate Follow me and press Select 10 1 3 Ordering Follow me From Another Telephone You can order follow me of your own extension number from another telephone The first step is to allow that follow me is permitted to be done from another telephone Do the following from your own telephone 6 1553 DBC 444 01 Uen B 2012 02 22 62 IP PHONE FOR MX ONE 1 Press the soft key Availability Select Follow me and press Select Enter your own extension number ae ees OT Press Done The display shows the text FollowMeTo followed by the answering position number The Follow me key indicator is lit To order follow me from another telephone 1 Lift the handset and wait for dial tone 2 Dial 27 own extension number extension number of the new answering position Wait for special dial tone 4 Replace the handset 10 1 4 Canceling Follow me From Another Telephone To cancel follow me of your own extension number from another tele phone 1 Lift the handset and wait for dial tone 2 Dial 21 own extension number 3 Replace the handset The indication of the active follow me on you own phone disappears if there is no additional diversion remaining 10 1 5 Ordering Follow me Remotely With this feature you can order follow me of any extension number from any teleph
41. button s indicator is flashing or press Answer Make a call Dial the number you want to call When someone answers the speakerphone is activated Then you can pick up the handset or continue to use the speakerphone Clear a call Press g a Switch from handsfree to Lift the handset handset Switch from handsfree to Press headset Switch from handset to Press nd and replace the handset handsfree 6 1553 DBC 444 01 Uen B 2012 02 22 6 2 HANDSFREE AND HEADSET Action Cont Procedure Cont Switch from headset to Press d handsfree Headset Using a headset allows you to make and receive calls without using the handset The telephone supports wireless headsets that enable the user to answer and end calls remotely via the headset e If you are using a wired headset connect the headset cable to the connector marked i e If you are using a wireless headset connect the radio base to the connector marked i Note Using a wired headset requires an adapter cable see 2 1 2 Required Headset Adapter on page 4 Action Procedure Answer a call Press gt Make a call Press f and dial the desired number In headset preset mode you are not required to press the headset key Clear a call Press e a 4 Change the volume Press to change the volume The new volume setting is stored Switch from headset to Lift the handset handset Switch from h
42. call is put on hold 25 Diversion Indicates that your extension is diverted Missed calls This icon indicates together with the text Missed calls that you have new missed calls The number of missed calls are specified next to the icon Free on busy inactivated Indicates that free on busy is not activated Is displayed during an ongoing call and during an incoming or outgoing call Default setting T Free on busy activated Indicates that free on busy is activated Is displayed during an ongoing call and during an incoming or outgoing call Security Indicates that the ongoing call is secure between the A and B parties The media speech and the signalling are encrypted Lock Indicates that the phone is locked An authorization code may be required in order to use the phone Access warning Flashes when the access to system services is reduced some system services do not work 6 1553 DBC 444 01 Uen B 2012 02 22 12 IP PHONE FOR MX ONE 3 2 2 3 2 3 13 Menu Keys The phone menus are reached via 5 individual menu keys which are described below Table 4 Menu Key Icons Icon Description My Settings Pressing this key opens the My Settings menu which contains settings such as availability shortcuts sounds time and date For more information see 18 Settings on page 106 Contacts Pressing this key opens the Contacts list which contain
43. d When the emergency call feature is disabled the SOS text does not appear at the bottom of the display which means that you cannot make emergency calls unless you log on the phone The display looks like this er raseAl Log ons Figure 16 Phone logged off emergency call disabled 1 Log on with your extension number then call the SOS number 55 6 1553 DBC 444 01 Uen B 2012 02 22 OUTGOING CALLS 8 4 Number Presentation Restriction If you do not want your name and number to be displayed to the person you are calling you can hide the number by ordering number presenta tion restriction When you have ordered number presentation restriction the text Anon ymous will appear in the display of the phone you are calling The number presentation restriction is valid only for the current call which means that the procedure has to be repeated the next time you want to use it Note Number presentation restriction can be blocked on your exten sion Contact the system administrator for more information 8 4 1 Ordering Number Presentation Restriction To order number presentation restriction from your phone do the following 1 Lift the handset 2 Dial 42 Wait for a dial tone 3 Dial the desired number 8 5 Individual External Line To call an individual external line do the following 1 Lift the handset 2 Dial 0 individual external line number 3 Dial the external number 6 1553 DBC 444 01 U
44. dit Shortcuts and press Select Press more select Delete all Shortcuts and press Select 6 1553 DBC 444 01 Uen B 2012 02 22 88 89 IP PHONE FOR MX ONE The message Delete Shortcuts is displayed The key indicators of all programmed shortcuts starts flashing slowly Press Yes to confirm deletion If you press No you are returned to the previous window 6 1553 DBC 444 01 Uen B 2012 02 22 MESSAGES 15 Messages When you have new messages waiting the message icon appears in the display and the indicator on the messages key flashes If you receive a message during a call you are notified with a beep The messages key indicator keeps flashing until you press the key 15 1 Voice Mail A voice mail application allows you to record an absence message that callers will hear when you are unable to answer their calls The callers can then leave messages in your mailbox Contact the system administrator for more information about the voice mail application and the mailbox configuration Note If you use the personal number feature you are recommended to program voice mail as the last answering position for all search profiles See 10 3 Personal Number and Profiles on page 66 for more information 15 1 1 Listening to VoiceMail Messages Note To be able to listen to voicemail messages you have to program the voice mail number See 15 1 3 Programming VoiceMail and My Messages Numbers on page 91 To check and
45. e radio base to the connector marked i Handset Connector Connect the handset to the connection marked S 6 1553 DBC 444 01 Uen B 2012 02 22 INSTALLATION Icon Cont Description Cont Panel Unit Optional Hi Connect the Key Panel Unit or the Display Panel a Unit to the connector marked Panel Note The phone does not work during power failure unless powered through a PoE switch 4 2 Tiltable Display The phone is equipped with a display that is tiltable allowing you to change the display angle by pulling its upper part towards you see figure below For information about the display and its layout see 3 2 Display Informa tion on page 10 Figure 12 Tiltable display 4 3 Tiltable Foot Console Your phone is equipped with a foot console that is tiltable allowing you to adjust the phone angle by tilting the foot console see figure below The foot console is available in two variants It can be a stand only console or it can have a built in option unit For more information on the option unit see 4 4 Option Unit Optional on page 26 6 1553 DBC 444 01 Uen B 2012 02 22 24 IP PHONE FOR MX ONE A ZA Figure 13 Tiltable Foot Console 4 3 1 Installing the Foot Console To install the foot console do the following 1 Attach the foot at the arrows on the back of the phone 2 Press until you hear a click sound Note If you wish to remove the foot console p
46. e 2 Press more select Delete and press Select The message contact Delete appears 3 Press Yes to confirm or No to cancel 12 4 2 Deleting All Contacts To delete all contacts in the contact list do the following 1 Press Fy and select more 2 Select Delete all contacts and press Select The message Delete all contacts is displayed 3 Press Yes to confirm deletion The message Contacts empty is displayed Press Exit or Ey to return to the idle screen 6 1553 DBC 444 01 Uen B 2012 02 22 78 IP PHONE FOR MX ONE 12 5 12 5 1 12 5 2 79 Corporate Directory The corporate directory which holds all contacts in your organization resides on a corporate directory server When you search a contact in the corporate directory a request is sent to the corporate directory server which returns a list of names that matches the search You can then choose to view the contact details to call the contact or to add it to your personal contacts Searching a Contact In the Corporate Directory To call a contact in the corporate directory do the following 1 Press g and then press the shortcut key E A dialog box appears with the fields Number or Phone and Organi zation 2 Enter the name or number you wish to search and press Search To search a name enter the last name first then the first name adding a space between the last and first names Example To search for all persons
47. e is activated your phone can still be used for outgoing calls As a reminder you will hear a special dial tone when you lift the handset Follow Me Follow me allows you to redirect incoming calls to another extension within the network You can enter the number manually of from a contact Ordering Follow me From Own Telephone To order Follow me from your extension to another extension do the following 1 Press the soft key Availability 2 Select Follow me and press Select 3 Enter the new answering position number OR Press more select Set from Contacts and press Select Select a contact and press Set 4 Press Done 6 1553 DBC 444 01 Uen B 2012 02 22 CALL FORWARDING The display shows the text FollowMeTo followed by the answering position number The Follow me key indicator is lit Follow ait 2 gt Disable diversions more Availabilit Select When you lift the handset again a special dial tone is heard Note The Follow me key works only as an indicator that follow me is activated Follow me cannot be activated only cancelled by pressing this key 10 1 2 Canceling Follow me From Your Own Telephone To cancel Follow me and all other diversions from own extension do the following e Press the Follow me key OR Select Disable diversions in the idle list and press Select The indication of the active follow me on you own phone disappears To cancel Follow me
48. e most common suffixes and service codes available in MX ONE Note The Aastra 7444ip phone has dedicated keys for several of the features listed below e Standard code The standard code is the default code that applies to all included markets Alternative code This column lists the markets that have chosen another code than the standard one for each feature These are the markets concerned Australia and New Zealand e Europe Austria Belgium Denmark Finland France Germany Ireland Italy The Netherlands Norway Spain Sweden Switzerland and United Kingdom e Asia China Hong Kong A law Hong Kong My law Indo nesia Malaysia Korea Singapore e America Brazil Mexico North America USA and Canada e Africa Saudi Arabia South Africa 21 1 Suffix Digits Some features are initiated by a digit a suffix Table 9 Suffixes Standard and Alternative Codes Feature Standard Suffix Alternative Suffix Alternation on Inquiry Line key CallWaiting 5 France 6 New Zealand 6 Sweden 4 123 6 1553 DBC 444 01 Uen B 2012 02 22 TELEPHONY SUFFIXES AND SERVICE CODES Feature Standard Suffix Alternative Suffix Cont Cont Cont Callback 6 France 5 New Zealand 5 Sweden 5 Common Hold 8 France 4 New Zealand 4 Sweden 6 Individual Call Pick up 8 France 4 New Zealand 4 Sweden 6 Intrusion 4 France 8 New Zealand 8 Sweden 8 21 2 Service Codes
49. e panel unit Note Text that is not underlined means it is a fixed key and can only be changed by the system administrator Programming a Shortcut To create a shortcut do the following 1 2 3 Select the key to be programmed Enter the number or code Click Save The key table is shown with the new number or code 6 1553 DBC 444 01 Uen B 2012 02 22 WEB INTERFACE 19 1 3 2 Editing a Shortcut To edit a shortcut do the following 1 Click the underlined number or code for the key to be changed 2 Select the characters to be changed 3 Enter new characters 4 Click Save The key table is shown with the edited number or code 19 1 3 3 Deleting a Shortcut To delete a shortcut do the following 1 Click the underlined number or code for the key to be deleted 2 Click Delete The key table shows a _ for that key 19 1 4 Settings Sounds To change the hearing level settings do the following 1 Expand Settings The submenus are shown 2 Click Sounds The current settings for Default Ring Signal Alert 1st Call and Alert 2nd and 3rd Call are displayed 3 Make the desired changes by selecting values from the drop down lists and click Save 19 1 5 Settings Security and Access To change the PIN code do the following 1 Expand Settings 2 Click Security and Access 3 Select Change PIN Enter phone number and old PIN code Enter the new PIN code the second time for confirma
50. e the plug in adapter power supply listed below or an adapter approved by your local retailer e RES 141 319 1 for the EU market except for the UK e RES 141 319 2 for the US market e RES 141 319 3 for the UK market Note For other markets the power adapter can be locally sourced For information about installing the power adapter see 4 1 Cabling on page 22 2 1 2 Required Headset Adapter The headset port on the phone is intended primarily for wireless head sets that require an 8 pole connector see 6 2 Headset on page 40 If you are using a standard 4 pole headset an adapter is required Only use the following headset adapter TSR217001 1 For information about installing the power adapter see 4 1 Cabling on page 22 6 1553 DBC 444 01 Uen B 2012 02 22 4 IP PHONE FOR MX ONE 2 2 Precautions Note When using your telephone or connected equipment the following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury Save this manual It includes important safety information and operating instructions Save all instructions for future reference Note Do not use the telephone in areas with a danger of explosion as it is not specified as intrinsically safe Always install equipment in a location and environment for which it is designed For mains powered telephones Only operate with the mains power voltage indicated If you are uncertain of t
51. elephone can still be used for outgoing calls as usual 6 1553 DBC 444 01 Uen B 2012 02 22 ADVANCED FEATURES 17 7 2 To Cancel Do Not Disturb 1 Lift the handset special dial tone 2 Dial 27 Dial tone 3 Replace the handset 17 8 Emergency State In case of emergency the operator is authorized to put the exchange into an emergency state In such a situation the exchange properties and rules as configured for emergency state prevail In emergency state only extensions with the appropriate service profile will be permitted to initiate calls If you have not been assigned this service profile and try to make a call you will not receive a dial tone 17 9 Malicious Call Tracing If you are being disturbed by bothersome or malicious external incoming calls it is possible to request number tracing from the network provider Tracing can be invoked during or after a call When malicious call tracing MCT is enabled a signal is sent to the switched telephone network PSTN before the malicious call is discon nected If the calling subscriber clears the call the external line can be held for a limited period of time to invoke MCT The MCT feature registers information about the origin of the call that is the number of the calling party and date and time of the call Note The MCT feature can be assign to a shortcut key by the system administrator 17 9 1 Ordering Malicious Call Tracing To order MCT during a call pres
52. en B 2012 02 22 56 IP PHONE FOR MX ONE 9 9 1 57 During Calls This chapter describes a number of features that you can activate during an ongoing call Placing a call on hold making a transfer and starting a conference are a few examples During an ongoing call the display shows information about the dialed or called number and name if available and the duration of the call See example below On Hold Putting a call on hold means that you park a call temporarily in order to for instance make an inquiry to a third party You can put extension numbers as well as external numbers on hold Putting a Call On Hold To put an ongoing call on hold do the following Press the line key for the ongoing call OR e Press Hold for the ongoing call Retrieving a Call On Hold To retrieve a call on hold do the following Press the line key for the call on hold 6 1553 DBC 444 01 Uen B 2012 02 22 9 2 9 2 1 9 2 2 9 3 DURING CALLS OR e Press more select Retrieve call on hola and then press Select Inquiry When you make an inquiry you place an ongoing call on hold while calling a third party Making an Inquiry To make an inquiry to a third party do the following 1 Press Hold or any line key 2 Enter the number to the third party When the third party answers you can switch between the calls transfer the call create a conference or end the active call Switch
53. ess Change For instructions on how to change the ring signal see 12 3 3 Changing Ring Signals For a Contact on page 78 5 Press Done when you are done editing the contact fields The new contact is saved 6 Press a to return to the idle screen Note The digits can be stored by adding the country code number after a plus sign for example 46 8 719 0000 Edit a Contact This section describes how to edit the contact details in the contact list Note Itis possible to edit contacts via the web interface see 19 1 1 Contacts Folder on page 117 6 1553 DBC 444 01 Uen B 2012 02 22 76 IP PHONE FOR MX ONE 12 3 1 12 3 2 77 Entering Information Enter text or numbers in fields by multi tapping the dialing keys 2 9 The most common letters are printed above each dialing key on the phone Example To enter the letter A in a field press 2 once To enter the letter B press 2 twice To enter the letter D press 3 once And so on By default the first character you enter is written in upper case and the rest of the word is written in lower case Every new word starts with an upper case character that is after an entered space Switch between upper and lower case by pressing the star key Edit text or numbers in fields by deleting one character at a time or a whole row at once Press Erase to delete the last character Press Erase all to clear the whole row To change the default alphabet change character sets vi
54. ess Select Select a contact and press Set 4 Press Done 6 1553 DBC 444 01 Uen B 2012 02 22 64 IP PHONE FOR MX ONE 10 2 2 10 2 3 65 The display shows the text Diverted to external The Follow me key indicator is lit more Availability Select When you lift the handset again a special dial tone is heard Note The Follow me key works only as an indicator that follow me is activated Follow me cannot be activated only cancelled by pressing this key Canceling External Follow me From Your Own Telephone To cancel external Follow me and all other diversions from own exten sion do the following e Press the Follow me key OR Select Disable diversions in the idle list and press Select The indication of the active external follow me on your own telephone disappears To cancel external Follow me but keep any other diversion do the following 1 Press the soft key Availability 2 Select External Follow me and press Select 3 Select Deactivate External Follow me and press Select Ordering External Follow Me Remotely With this feature you can order external follow me of any extension number from any telephone 6 1553 DBC 444 01 Uen B 2012 02 22 CALL FORWARDING The prerequisite is that all the involved telephones have the right service profile To order programming of external follow me for another extension do the following 1 Lift the handset and wait for a dial
55. fore you can use it You are either required to enter the extension number or the extension number and a password or PIN code Note The PIN code can be changed by the user see 18 8 1 Changing PIN Code on page 113 whereas the password has to be set by the system administrator The phone does not work during power failure After a power failure the phone automatically restarts When the phone is starting up rebooting any PC that is connected to the phone will loose its network connection for about 10 seconds Free User When log off is allowed the phone must be logged on registered to the telephony system before you can use it When the phone is logged off the display will look like in figure 14 on page 33 If the emergency call function is enabled it is possible to make emergency calls For more information on emergency calls see 8 3 Emergency Calls SOS Calls on page 54 For SOS calls dial 112 er iseal Log on Figure 14 Logon screen when log off is allowed The last extension number used by the previous user remains until changed To log on with your own extension number do the following 6 1553 DBC 444 01 Uen B 2012 02 22 STARTING LOGGING ON AND OFF 1 Enter your extension number if it does not already appear in the display The displayed number is erased automatically when you start entering new digits The display shows your entered digits 2 Press Log On 3 Depending on the configuration y
56. from the corporate directory See 12 5 2 Adding a Contact From the Corporate Directory on page 79 Add a contact from the web interface See 19 1 1 Contacts Folder on page 117 Adding a New Contact Manually To add a new contact manually do the following Press a and press Add A dialog box appears with the fields Number Name and Ring Signal 1 Ring Signal Default Ring Signal 9 amore Fill out the Number and Name fields manually Switch between the fields with the navigation keys To modify the ring signal navigate to the Ring Signal field and press Change 6 1553 DBC 444 01 Uen B 2012 02 22 12 2 2 12 3 CONTACTS For instructions on how to change the ring signal see 12 3 3 Changing Ring Signals For a Contact on page 78 Press Done when you are done editing the contact fields The new contact is saved Press EY to return to the idle screen Note The digits can be stored by adding the country code number after a plus sign for example 46 8 719 0000 Adding a New Contact From the Call List To add a new contact from the call list do the following 1 Press g and press Add A dialog box appears with the fields Number Name and Ring Signal 2 Press more select Add new from Call List and press Select 3 Selecta call list item and press Add again The call list item appears with name and number in the display 4 To modify the ring signal navigate to the Ring Signal field and pr
57. g Signals For a Contact on page 78 5 Press Done when you are done editing the contact fields The new contact is saved 6 Press EY to return to the idle screen Note The digits can be stored by adding the country code number after a plus sign for example 46 8 719 0000 12 6 Microsoft Outlook Contacts You can copy your Microsoft Outlook Contacts to the contact list in your phone These numbers will be available in your phone in the same way as they are stored in Microsoft Outlook Contacts Before you can copy Microsoft Outlook Contacts you need to install the My Dialog Contacts application on your PC Contact the system administrator to obtain a link to the installation page Note Store all phone numbers in Microsoft Outlook with area and country code including the international sign 12 6 1 Installing My Dialog Contacts To install the My Dialog Contacts on your PC do the following 1 Make sure you have the necessary information at hand when you start the installation 2 Click the link Install My Dialog Contacts now 3 Follow the instructions on screen to complete the installation When the installation is complete the My Dialog Contacts icon appears on the desktop 6 1553 DBC 444 01 Uen B 2012 02 22 80 IP PHONE FOR MX ONE 12 6 2 81 Adding My Dialog Contacts To the Contact List To add My Dialog Contacts to your contact list do the following 1 2i Start the My Dialog Con
58. g on page 46 Answering a Call You can answer incoming calls in handset mode or handsfree mode e Handset Lift the handset The call is received on the line repre sented by a flashing line button e Handsfree Press the soft key Answer or the flashing line button without lifting the handset You can switch to handset mode at any time by lifting the handset Rejecting a Call If you are busy you can reject the call by pressing the soft key Reject or the s a button The caller will hear a busy tone and the call is discon nected Picking Up Calls You can answer calls to your extension from another phone as well as answer calls to another extension from your phone This feature is known as picking up calls Note Some phones can be protected against call pick up To pick up a call do the following 1 Lift the handset and call the ringing extension 6 1553 DBC 444 01 Uen B 2012 02 22 42 IP PHONE FOR MX ONE 7 3 43 2 When you get a busy tone press CallPickUp Missed Calls If you have unanswered calls this is indicated by a flashing indicator lamp on the call list key A message appears in the display with informa tion about the number of missed calls see below Follow Li 1Missed calls more Availabili Select To check your missed calls do the following e 1 Press Select or the call list key gt to enter the call list The missed calls tab is active The flashing ca
59. h Select a Shortcut by Add new from Call List pressing the key gt Aes gt Add new from Contacts Exit Edit Exit Settings more gt Delete all Shortcuts Exit Shortcuts Exit Settings Previous Next Ring Signals gt Default Ring Signal Alert gt Alert 1st call Alert 2nd and 3rd call Phone Brightness gt Intensity DPU 1 Brightness Brightness Hold time Display Menus gt English Francais Deutsch Espanol Italiano Keypad Characters Default Latin Greek Cyrillic Time Format gt HH MM 24 hour HH MM am or pm 12 hour Date Format gt 1503 5 Mar Time Mo 15 Mar 0315 Date 03 15 03 15 etc Busy signal Extra bell Combined Bell Busy Password gt No Yes Change PIN gt 23 Auto Answer OFF Auto Answer ON Delayed Auto Answer About Aastra 7444ip Software Phone IP Address Phone Web Address Figure 4 Settings menu structure 6 1553 DBC 444 01 Uen B 2012 02 22 16 IP PHONE FOR MX ONE 3 3 3 Contacts Menu 1 Pressing the p key activates the Contacts menu See figure below for a description of the menu structure Search contact more gt Details p Number contact number more gt Add to Shortcuts Name contact name Delete Exit Details Ring Signal ring signal Edit Exit Contacts Delete Call Add to Shortcut Delete all contacts Edit gt Number contact number more gt Exit Edit Name contact name EraseAll Exit Contacts Ring Signal ring signal Erase
60. he type of power supplied to the building consult property management or your local power company For mains powered telephones Avoid placing the telephone power cable where it can be exposed to mechanical pressure as this may damage the cable If the power supply cord or plug is damaged disconnect the product and contact qualified service personnel Be careful not to keep credit cards near the phone since they may be demagnetized due to the strong magnets in the phone The handset s earcap region is slightly magnetic and may pick up small metallic objects such as 26 6 gauge staples Check the earcap region for metallic objects before use Headsets used with this equipment must comply with EN IEC 60950 1 and for Australia AS NZS 60950 1 2003 Do not make any changes or modifications to equipment without seeking approval from the party responsible for compliance Unau thorized changes or modifications could void the user authority to operate the equipment Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl and kitchen sink in a wet basement or near a swimming pool Clean the phone with a cloth slightly moistened with a mild soap solution Do not insert any object into equipment slots that is not part of the product or auxiliary product Do not disassemble the product Contact a qualified service agency when service or repair work is required 6 1553 DBC
61. hrough follow me or any kind of diversion you can bypass the diversion 8 2 4 1 Bypassing a Diverted Extension To request bypass for a diverted extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 60 extension number 3 Wait for answer Note U S and Canada Dial 1 extension number 8 3 Emergency Calls SOS Calls This section describes how to make emergency calls in different modes The emergency call feature allows you to make emergency calls even when the phone is not logged on to the exchange The emergency call feature is enabled by the network administrator Note If the emergency call feature is disabled emergency calls are not possible when the phone is logged off the exchange 8 3 1 The Phone Is Logged On 1 Dial the emergency number SOS number and wait an for answer 6 1553 DBC 444 01 Uen B 2012 02 22 54 IP PHONE FOR MX ONE 8 3 2 The Phone Is Logged Off Emergency Call Enabled When the emergency call feature is enabled you can make emergency calls even when the phone is logged off The display looks like this For SOS calls dial 112 Laadasenll PP y Log on Figure 15 Phone logged off emergency call enabled 1 Dial the emergency number SOS number and wait an for answer When the emergency call has been terminated the emergency centre can call back to your phone even though it is logged off 8 3 3 The Phone Is Logged Off Emergency Call Disable
62. ickup Group Call Pickup enables you to answer calls to you colleagues extensions That way no calls will be missed Internal Group Hunting Internal Group Hunting enables others to call a common number when they want to reach a member of your department that is your hunt group Group Do Not Disturb Group Do Not Disturb is a feature where it is possible to activate do not disturb for all the members in the group Group Call Pickup A call pickup group consists of a number of extensions members that have been assigned a common group number A member of a call pickup group can answer calls to any other member in the same group by dialing a procedure on their telephone and pick up the call If there are several calls waiting to be answered the oldest call in the queue will be picked up first Note A call pickup group is set up and activated by the system admin istrator It is possible to preprogram group call pickup shortcuts see 14 3 Adda Shortcut on page 84 Main and Alternative Groups A call pickup group can be affiliated as an alternative answer group to another group which then becomes the main group If a member of the main group dials the procedure for call pickup but no calls are queued for the member s own group a call will be picked up from the queue to an affiliated group It is only possible to pick up calls to an affiliated group if there are no calls waiting to be picked up in your own group Up to four a
63. ile will be used e If you enter a valid authorization code the service profile associ ated with the authorization code will be used 17 2 2 5 Changing the Authorization Code The individual authorization code can only be changed from your own phone To change the individual authorization code for an extension do the following 1 Dial 74 previous authorization code new authorization code 2 When you hear a verification tone the individual authorization code has been changed Note The authorization code will be changed only if the previous autho rization code is valid 17 3 Alarm Extension An alarm extension is assigned characteristics similar to an alarm centre All calls to such an extension are automatically granted intrusion access if the extension is busy Up to seven callers can be connected to the alarm extension at the same time An alarm extension cannot be assigned to an IP phone but it is possible to call an alarm extension from an IP phone 17 4 Direct In dialing Direct In dialing is a feature that enables direct routing of incoming external calls to predefined extensions or groups Usually the exchange has a direct in dialing feature enabling external subscribers to call you directly without having to go through the operator Note A call that is not answered by a predefined extension can be rerouted to an operator or an alternate answering position 101 6 1553 DBC 444 01 Uen B 2012 02 22 ADV
64. in idle mode press to open the shortcuts menu and scroll to the page containing the desired shortcut and press its key 6 1553 DBC 444 01 Uen B 2012 02 22 48 IP PHONE FOR MX ONE 8 1 3 8 1 4 8 1 4 1 49 Abbreviated Dialing Frequently used phone numbers can be stored in the exchange as common abbreviated numbers that is a few digits that represent a complete internal or external number Note Common abbreviated numbers are programmed by the system administrator and are stored in the telephony system To dial using abbreviated dialing do the following 1 _ Lift the handset and wait for a dial tone 2 Dial the abbreviated number Calling a Contact To call a contact do the following 1 Press and hold the numeric key 2 9 with the initial letter of the name of the contact you wish to call 2 Navigate to the desired contact and press Call Specifying a Search To search a contact from the idle screen do the following e To find all contacts beginning with the letters A B or C press and hold the numeric key 2 To find all contacts beginning with the letters D E or F press and hold the numeric key 3 and so on Note When you hold and press a numeric key the contacts list opens and from here you can specify your search see below To search a contact from the contacts list do the following e To find all contacts beginning with letter A press 2 once and to find all contacts beginning with
65. ing Between Calls You can switch between the ongoing call and the call on hold When you do this the call that was put on hold is retrieved and the active call is put on hold To switch between calls do the following e Press the line key for the call on hold OR Press more select Retrieve call on hold and then press Select Note You can terminate the ongoing call by replacing the handset or pressing s a The call on hold still remains and can be retrieved Transfer You can transfer a call to an extension number an external number your mobile phone or to the operator The call can be transferred either before or after the third party answers 6 1553 DBC 444 01 Uen B 2012 02 22 58 IP PHONE FOR MX ONE 9 3 1 9 3 2 9 3 3 9 4 59 Note If you have put more than one call on hold the last call that was put on hold will be transferred If the dialed extension is busy or if transfer is not allowed your phone will ring again Transfer to Another Number To transfer an ongoing call to another number do the following 1 Press Hold or the line key used for the ongoing call 2 Dial the number that you wish to transfer the call to The number can be an extension or an external number 3 Press Transfer before or after answer The call is transferred Transfer to Your Mobile Phone Note To be able to transfer a call to your mobile phone you have to program your mobile phone number See 18 1 5 M
66. ing calls This area also contains shortcut keys in two columns of 4 keys each Soft key bar The bottom row Soft key bar displays soft keys which vary according to the status and which menu is open 6 1553 DBC 444 01 Uen B 2012 02 22 10 IP PHONE FOR MX ONE 3 2 1 11 Display Icons The phone display conveys information about call status presence and a number of settings This information is conveyed via messages and icons The icons are described below Table 3 Display Icons eee Icon Description i Idle mode indicator a Appears in the upper left corner of the display to indicate that the phone is in idle mode Volume level Indicates the ring signal volume in idle or ringing mode or in speech mode the loudspeaker or earpiece volume Sound off Shown when you press and hold the mute key 3 Microphone off Shown when you press and hold the mute key 3 during an ongoing call Headset Indicates that the headset preset mode is activated K WwW a Voicemail message Displayed when you have new voicemail messages in your inbox Line key When a number contact is dialed the shortcut keys in the left column changes to line keys Received call Indicates a received call Dialed call Indicates a dialed call 6 1553 DBC 444 01 Uen B 2012 02 22 AASTRA 7444IP DESCRIPTION Icon Cont Description Cont W On hold Indicates that the
67. ke a authorization code call from your own extension with an indi vidual authorization code do the following 1 Dial 75 authorization code Wait for a verification tone 2 Dial the external number Note If the service profile for the dialed external number is too low for the call the call is rejected Dialing From Other Extension To make a call from an extension with an individual authorization code using another phone do the following 1 Dial 75 authorization code own extension Wait for a verification tone 2 Dial the external number Note If the service profile for the dialed external number is too low for the call the call is rejected Locking an Extension To lock an extension with an individual authorization code do the following Dial 76 authorization code When you hear a verification tone and the lock icon appears in the display the extension is locked Unlocking an Extension To unlock an extension with an individual authorization code do the following Dial 76 authorization code When you hear a verification tone and the lock icon disappears from the display the extension is unlocked If you wish to make a call from a locked phone different service profiles will be used depending on whether you enter an authorization code or not 6 1553 DBC 444 01 Uen B 2012 02 22 100 IP PHONE FOR MX ONE e If you do not enter an authorization code the default service prof
68. ke sure it fits correctly before pressing it down 6 1553 DBC 444 01 Uen B 2012 02 22 30 IP PHONE FOR MX ONE 4 5 2 4 6 31 7 Replace the rubber piece Connect the foot console on the KPU or DPU the console is enclosed in the box This is done in the same way as connecting the phone s foot console to the phone Removing a KPU or DPU To remove a KPU or DPU do the following 1 Disconnect the power to the phone 2 Disconnect the ribbon cable from the phone 3 Unlock the KPU or DPU 4 Press the unit in the opposite direction to when you installed it Wall Mounting The phone can be wall mounted For detailed information on how to do this please see the installation card which comes with the phone 6 1553 DBC 444 01 Uen B 2012 02 22 STARTING LOGGING ON AND OFF 5 Starting Logging On and Off This chapter describes how to start the phone and how to log on and off It also describes free seating and how to check which software version is used All system settings for your phone must be set by the system adminis trator before you can use the phone Note Depending on the settings in your network and telephony system the startup procedure in your phone may differ from the one described in this manual Check the display on your phone and read the applicable sections 5 1 Starting and Logging On To start the phone connect the required cables see figure 11 on page 22 When the phone is connec
69. lephone This is convenient when you expect impor 6 1553 DBC 444 01 Uen B 2012 02 22 102 IP PHONE FOR MX ONE 17 6 1 1 17 6 1 2 17 7 17 7 1 103 tant calls after office hours and wish to get them without delay Details about external line numbers can be obtained from the operator Activating Flexible Night Service To activate flexible night service do the following 1 Lift the handset and wait for a dial tone 2 Dial 84 route number external line number 3 Replace the handset Deactivating Flexible Night Service To deactivate flexible night service do the following 1 Lift the handset and wait for a dial tone 2 Dial 84 3 Replace the handset Note The flexible night service is deactivated automatically one hour after the exchange has been switched back into day service if the service has been active for at least one hour This way you do not have to be concerned about forgetting to deactivate the flexible night service for your extension Individual Do Not Disturb DND You can activate this feature when you want to avoid incoming calls to your telephone The calling party receives a number unobtainable tone or a busy tone or will be forwarded to the diversion position if it is defined by the system administrator To Order Do Not Disturb 1 Lift the handset dial tone 2 Dial 27 3 Replace the handset 4 A text in the display reminds you that DND is activated The t
70. ll list indicator changes to a steady light 2 Step through the call list by pressing the navigation keys i 3 Exit the call list by pressing the call list key S The call list key indicator is turned off and the status information disappears from the display 6 1553 DBC 444 01 Uen B 2012 02 22 INCOMING CALLS 7 4 Automatic Answer It is possible to set incoming calls to be answered automatically in handsfree mode This means that you get speech connection without having to perform any action The feature is called automatic answer These are the settings for the automatic answer feature Auto Answer OFF The feature is disabled This is the default setting Auto Answer ON The call is answered immediately no ring signal is heard Delayed Auto Answer One ring signal is heard before the call is answered Note Changing the automatic answer settings requires administrator rights but you can view the current setting To view the automatic answer settings do the following 1 Press FE i 2 Scroll down to Auto Answer and press Select The current setting is displayed 7 5 Answering a Second Incoming Call You have three access lines for incoming and outgoing calls All lines have the same extension number This feature is called triple access line Note To be able to receive a second incoming call the feature Free on busy must be activated see 7 5 1 Activating Free on Busy on page 45 A call waiting call can be a
71. lternative answer groups can be affiliated to one main group 6 1553 DBC 444 01 Uen B 2012 02 22 16 1 2 16 2 16 2 1 16 2 2 16 3 GROUP FEATURES Picking Up a Call If you are a member of a call pickup group you can answer calls to any other member extension in the group To answer a call to a call pickup group do the following 1 Lift the handset and wait for a dial tone 2 Press 8 to answer the call Internal Group Hunting An internal group hunting group consists of a number of extensions members that have been assigned a common call number When a common call number is called the call is sent to an available group member extension according to a priority list Only the selected extension will receive a notification of the call e If all extensions within the group are busy the call will be queued Note An internal hunt group is set up and activated by the system administrator Leaving a Group Temporarily You can leave an internal group hunting group temporarily To do that you have to order Follow me to your own extension number see 10 1 1 Ordering Follow me From Own Telephone on page 61 Reentering the Group You can reenter an internal group hunting group that you have left temporarily To do that you have to cancel Follow me to your own exten sion number see 10 1 2 Canceling Follow me From Your Own Tele phone on page 62 Call Park Pool You can park a call and transfer the call to
72. me setting will be saved and remembered also after a power failure 3 4 1 2 Silent Ringing 19 If you do not want to be disturbed by the ring signal of incoming calls but still want to be able to answer an incoming call you can switch off the ring signal by pressing the mute key 53 The LED indicator is lit on the key to indicate silent ringing and the mute icon Tse appears at the bottom of the display Incoming calls are then indicated only by a flashing line lamp and display information Note The ring signal is switched off temporarily After you have received an incoming call by rejecting it or by answering and ending it the ring signal is switched back on again and the mute icon disappears 6 1553 DBC 444 01 Uen B 2012 02 22 AASTRA 7444IP DESCRIPTION 3 4 2 Ring Tones Outgoing Calls When you attempt to make a call you hear different ring tones depending on the line status The tones described below are the most commonly used tones worldwide However many markets have adapted the tones to local standards 1 sec 2 SOG 3 Sec 4sec 5 sec Special dial tone j a a a a e n n a l Ring tone p 1 sec tone 4 seg silence Congestion tone p m em m e a a B o aua Number unobtainable be T i tone Intrusion tone every 15th sedond The frst tone is 1 eecond Se Queue tone The samelas the ringt ng l
73. menus do the following 1 Press 2 Scroll to Language and press Select 3 Select Display Menus and press Select A list of available languages is displayed 4 Scroll the list with the navigation keys and select the desired language 5 Press Set A confirmation message is displayed 6 Press Yes to confirm or No to cancel Note The phone must be registered to the exchange and the desired language must be available in the exchange otherwise it is not possible to change languages Keypad Characters To change the keypad character set do the following 1 Press 2 Scroll to Language and press Select 3 Select Keypad Characters and press Select 6 1553 DBC 444 01 Uen B 2012 02 22 SETTINGS A list of available character sets are displayed 4 Scroll the list with the navigation keys and select the desired desired character set Press Set A confirmation message is displayed 5 Press Yes to confirm or No to cancel 18 6 Time and Date This section describes how to change the time and date format in the phone display and how to set the time and date manually 18 6 1 Setting the Time Format To set the time format do the following 1 Press 2 Select Time amp Date and press Select 3 Select Time Format and press Select 4 Select the 24 hour or 12 hour time format and press Select 18 6 2 Setting the Date Format To set the date format do the following 1 Press 2 Select Time
74. mes and numbers 19 1 2 Call List Folder Click Call List to see calls to and from your phone From the web inter face it is possible to make a call to a number in the list and delete items from the list It is also possible to add call list numbers to your contacts 19 1 2 1 Adding Calling or Deleting a Call List Item To delete call or add to contacts a call list item do the following 1 Click Call List 2 Click a name or from the Name field in the table 3 Do any of the following e Click Add to contacts to add the call list item You can edit the name number or ring signal before clicking Add to contacts Click Delete to delete the current call from the list Click Call to call the number 6 1553 DBC 444 01 Uen B 2012 02 22 118 IP PHONE FOR MX ONE 19 1 2 2 19 1 3 19 1 3 1 119 e Click Back to exit the edit and delete menu without any changes Clearing the Call List To delete all names and numbers from the call list do the following 1 2 Expand Call List Click Delete call list A confirmation message is displayed Click OK to delete the call list Settings Shortcuts 1 Expand Settings The submenus are shown Click the submenu to be changed e Phone Shortcuts e Panel 1 Shortcuts e Panel 2 Shortcuts e Panel 3 Shortcuts A table with the current programming for each key is shown The table shown corresponds to how the keys are placed on the phone or on th
75. n you may have to enter a common authorization code in order to make certain types of calls and to lock and unlock the extension Note The common authorization code can only be changed by the system administrator The common authorization code provides the following functions e Locking and unlocking of an extension A locked extension uses a low service profile e Authorization code dialing The calling party may use other service profiles than those specified for the extension 17 2 1 1 Dialing From An Extension To make a call from an extension with a common authorization code do the following 1 Dial 72 authorization code Wait for a verification tone If the code is not verified the default common service profile will be used 2 Dial the external number e If the service profile for the dialed authorization code is too low for the call the call is rejected 6 1553 DBC 444 01 Uen B 2012 02 22 98 IP PHONE FOR MX ONE 17 2 1 2 17 2 1 3 17 2 2 99 Locking an Extension To lock an extension with a common authorization code do the following Dial 73 authorization code When you hear a verification tone and the lock icon appears in the display the extension is locked If you wish to make a call from a locked phone different service profiles will be used depending on whether you enter an authorization code or not e When the telephone is locked you have to dial 72 in order to acq
76. n B 2012 02 22 STARTING LOGGING ON AND OFF 5 8 Free Seating The free seating feature enables you to log on to your IP extension from any IP phone that allows temporary or free users This means that the IP phones automatically work as free seating phones within the network When you log on with your extension number from another phone your personal settings are moved to that phone 6 1553 DBC 444 01 Uen B 2012 02 22 38 IP PHONE FOR MX ONE 6 6 1 39 Handsfree and Headset This chapter describes how to answer and make calls in handsfree mode or by using a headset The standard mode of answering and making calls is to lift the handset and this is also the default mode in the procedures described in this user guide However it is often more convenient to use handsfree mode or a headset when handling calls See below for detailed descriptions of both options Handsfree Mode In handsfree mode you do not lift the handset to start a procedure And to end a call you press s a instead of replacing the handset By default the phone is set to connect calls to the loudspeaker when you answer incoming calls or when you make calls by pressing a line key This default setting is known as the loudspeaker preset mode When you dial a number without lifting the handset the call is also connected to the loudspeaker by default Action Procedure Answer a call Press the line button that indicates an incoming call the
77. n the profile VoiceMail or a colleague With the personal numbers and profiles feature you can be reached at your office phone number when you are out of the office 6 1553 DBC 444 01 Uen B 2012 02 22 66 IP PHONE FOR MX ONE 10 3 1 10 3 2 10 3 3 67 Depending on the functionality of your telephony system you can have either one individual single search profile standard or you can choose between 5 individual search profiles optional You can also use the CMG Office Web application if available Contact your system administrator for more information Activating Or Changing Profiles From Your Phone To select a profile from your phone do the following 1 Press Availability select My Profile 2 Enter the search profile digit 1 5 3 The profile number or name is shown in the display Canceling a Profile From Your Phone To cancel a profile from your phone do the following 1 Press Availability select My Profile 2 Select No Profile 3 The profile number or name disappears from the display Activating Or Changing Profiles From an External Phone The external phone must be of push button type provided with a pound key and a star key or a mobile phone adapted for dial tone pulses DTMF 1 Call the DISA feature at your office Wait for dial tone 2 Dial 75 authorization code 3 Dial own extension number Wait for dial tone 4 Dial 10 own extension number enter the sea
78. nals you can download up to 10 melodies to your phone To download a melody from a specified server do the following 1 Press 2 Select Sounds and press Select 3 Select Ring Signals and press Select Default Ring Signals is selected 4 Press Select Navigate to Melody 1 empty and press Add A list of all available melodies is displayed 6 Select a melody and press Select Note If you wish to listen to a signal or melody before selecting it press Play When you are done listening to a signal press Stop Alert Signal The alert signal specifies how the selected ring signal will sound You can set different alert signals for the first incoming call and the second incoming call The following alert signals are available Visual only The signal is muted but the indicator on the line key where the call is received is flashing 6 1553 DBC 444 01 Uen B 2012 02 22 SETTINGS Periodic The ring signal alerts periodically Delayed Periodic There is a delay before the first ring signal The length of the delay can be changed by the system administrator One Muted The phone rings once then the signal is muted Delayed One Muted There is a delay before the ring signal After one ring the signal is muted The length of the delay can be changed by the system administrator 18 3 2 1 Setting the Alert Signal For Incoming Calls To change the alert signal for incoming calls do the following 1 2 3 4 5 Press
79. name or by opening the contact list and finding the desired contact To dial a contact from the contact list do the following 1 Press and hold the numeric key 2 9 with the initial letter of the name of the contact you wish to call OR Press g to open the contact list 2 Navigate to the desired contact and press Call 12 1 1 Specifying a Search To search a contact from the idle screen do the following e To find all contacts beginning with the letters A B or C press and hold the numeric key 2 To find all contacts beginning with the letters D E or F press and hold the numeric key 3 and so on Note When you hold and press a numeric key the contacts list opens and from here you can specify your search see below To search a contact from the contacts list do the following e To find all contacts beginning with letter A press 2 once and to find all contacts beginning with letter B press 2 twice and so on 6 1553 DBC 444 01 Uen B 2012 02 22 74 IP PHONE FOR MX ONE 12 2 12 2 1 75 To find a contact beginning with Ab hold and press 2 once to display the letter A Then press 2 twice in a row to display the letter B after A Add a Contact There are several ways to add a contact Add a contact by entering name and number See 12 2 1 Adding a New Contact Manually on page 75 Add a contact from the call list See 11 2 1 Adding a Call List Item To the Contacts on page 71 Add a contact
80. nference tone might be disabled for your system To leave the conference replace the handset or press s a Suffix Dialing DTMF When communicating with and controlling a voice mail system or when retrieving information about your bank account through your phone you need to use Dual Tone Multi Frequency DTMF signals also Known as suffix dialing The suffix dialing function is always active for all calls in speech All digits entered are converted automatically to DTMF signals which are transmitted along the connected lines 6 1553 DBC 444 01 Uen B 2012 02 22 60 IP PHONE FOR MX ONE 10 10 1 10 1 1 61 Call Forwarding This chapter describes different ways to forward incoming calls to other numbers or the operator The type of call forwarding described in this chapter is called Follow me Follow me is useful when for example you are working temporarily from another room and want your calls to follow you to that room or if you want your incoming calls to be forwarded to one of your extension number Another type of call forwarding is when you divert your calls to the oper ator or your voicemail due to absence of some kind see 13 Presence Information on page 82 When you order follow me the feature is indicated in the phone display The display informs you whether the extension is being forwarded to another extension or an external number The Follow me key indicator is also lit Note When Follow m
81. ng Ring Signals for Incoming Calls on page 108 Different ring cadences help you distinguish between different call types so that you know for example whether an incoming call is internal or external or whether it is a callback call For more information see 3 4 1 Ring Signals Incoming Calls on page 19 To distinguish between different callers you can assign different ring signals to your contacts For more information see 12 3 Edit a Contact on page 76 6 1553 DBC 444 01 Uen B 2012 02 22 18 IP PHONE FOR MX ONE 3 4 1 Ring Signals Incoming Calls There are three different types of incoming calls each with their own characteristic ring signal The signals shown below are the three most commonly used signals worldwide However many markets have adapted the signals to local standards Q 5 SEC 10 sec l l l O a ie Internal ringing signal m m l l External ringing signal m m ja im l l Call back signal i Be l l l l l Figure 9 Ring Signals Characteristics The default alert setting for a second incoming call is One Muted which means that the phone rings only the first period with a low level The default setting for the first incoming call is Periodic The alert type can be changed see 18 3 2 Alert Signal on page 109 This is valid for both the internal and the external ring signal 3 4 1 1 Ringing Volume You can adjust the volume of the ring signal by pressing the Volume keys The new volu
82. ng line key amp The call on the other line is automat ically parked 3 To retrieve the other call press the line key again If you want to end the ongoing call and then answer the call waiting call 1 End the ongoing call 2 Wait for ring signal 3 Lift the handset to answer the waiting call If you want to reject the call waiting request 1 Press Reject 2 Continue with the ongoing call Canceling Call Waiting To cancel call waiting replace the handset You can also press s a Intrusion You can intrude on an ongoing call on a busy extension Note If intrusion is not allowed at either the calling extension or the called extension you will continue to hear a busy tone Before the intrusion is executed an intrusion tone is sent to the parties in the ongoing call as a warning After the intrusion is executed all parties will hear the intrusion tone The intrusion tone will be heard as long as all parties are connected Note The intrusion feature is enabled by the system administrator This means that intrusion can be blocked for use on your extension 6 1553 DBC 444 01 Uen B 2012 02 22 OUTGOING CALLS Also the system administrator can disable the intrusion tone in the system 8 2 3 1 Ordering Intrusion On a Busy Extension To intrude on an ongoing call do the following 1 Press more 2 Select Intrusion and press Select 8 2 4 Bypass If you need to get through to an extension forwarded t
83. nnected to MX ONE The user guide is valid for MX ONE Telephony System Telephony Switch and Telephony Server Whenever only one system is applicable this is specifically stated in the document All the procedures suffix digits tone messages and times used in this document are according to the standard application system Note All names and numbers presented in the displays in this user guide are examples Not all exchanges are equipped with all features By using service profiles it is possible to vary the number of features assigned to each individual extension This can affect the display information The person or department responsible for telecommunications in your organization will inform you of which features have been assigned to you 6 1553 DBC 444 01 Uen B 2012 02 22 SAFETY INSTRUCTIONS 2 Safety Instructions Read this chapter before using the telephone For safe and efficient operation of the telephone observe the guidelines given in this manual and all necessary safety precautions when using the telephone Follow the operating instructions and adhere to all warn ings and safety precautions located on the product the Quick Reference Guide and this User Guide 2 1 Approved Adapters To ensure problem free operation only use the adapters listed in the sections below 2 1 1 Recommended Plug in Adapters The telephone can be powered either from the network or from a 5 V AC DC plug in power adapter Only us
84. nswered although free on busy is not activated 6 1553 DBC 444 01 Uen B 2012 02 22 44 IP PHONE FOR MX ONE 7 5 1 7 5 2 45 To answer a second incoming call do the following 1 The second incoming call is indicated by a flashing line key and information about the caller see figure below 2 Press the flashing line key to answer the second call The first call is put on hold automatically Activating Free on Busy To activate Free on busy do the following Press the Free on busy shortcut key The key indicator is lit OR 1 Press the Availability soft key 2 Navigate to Free on busy OFF and press Select 3 Select the option ON put call through and press Select 4 Press Back to return to the idle display Note If you have ongoing calls on line 1 and on line 2 and if there is a new call received on line 3 you cannot transfer any of the calls to a fourth part Deactivating Free on Busy To deactivate Free on busy do the following Press the Free on busy shortcut key The key indicator is turned off OR 6 1553 DBC 444 01 Uen B 2012 02 22 7 6 7 6 1 7 6 2 INCOMING CALLS 1 Press the Availability soft key Navigate to Free on busy ON and press Select Select the option OFF send busy on busy and press Select P igo OY Press Back to return to the idle display Parallel Ringing Parallel ringing makes it possible for an incoming call to ring several phones simultaneo
85. nually To add a shortcut manually do the following le Press iW and press a shortcut key that is not programmed OR Press an unprogrammed shortcut key The message Not programmed Program shortcut is displayed The shortcut key indicator starts flashing slowly Press Yes to program the shortcut Enter a phone number in the Number field and a name in the Name field Switch between the fields by pressing the navigation keys The number can be an extension number or an external number preceded by an external access code Note If you wish the programmed number to be the shortcut label rather than a name you enter press Done after entering the number Press Done to save the shortcut The new shortcut appears in the display immediately Adding New Shortcut From Call List To add a shortcut from the call list do the following 1 Press D and press a shortcut key that is not programmed OR Press an unprogrammed shortcut key The message Not programmed Program shortcut is displayed The shortcut key indicator starts flashing slowly Press Yes to program the shortcut Press more select Add new from Call List and press Select Select an entry in the call list that you wish to add a as shortcut and press Add Press Done to save the shortcut The new shortcut appears in the display immediately Note You can edit the details before pressing Done 6 1553 DBC 444 01 Uen B 2012 02 22 SHORTCUTS
86. on L Features Examples Free on busy Follow me Callback Monitoring keys Shortcuts to monitored extensions For more information see 17 11 Monitoring Keys on page 105 Phone numbers Internal extensions and external numbers The shortcuts can be labeled with number or name ee er eres unassigned shortcut Note Some shortcut keys may already be programmed by the system administrator when you receive the phone Features and Monitoring Keys Shortcuts to features and monitoring keys MNS keys can only be programmed by the system administrator For more information on MNS keys see 17 11 Monitoring Keys on page 105 Phone Numbers Phone numbers that is internal extensions or external numbers can be programmed as shortcuts by the user or the system administrator A phone number can include any function codes see 21 Telephony Suffixes and Service Codes on page 123 Phone numbers can be programmed as shortcuts from the phone see 18 2 Shortcuts on page 108 or from the phone s web interface see 19 1 Using the Phone Through the Web on page 116 The phone must be logged on to the telephony system to enable shortcut programming 6 1553 DBC 444 01 Uen B 2012 02 22 14 IP PHONE FOR MX ONE 3 3 3 3 1 3 3 2 15 Menu Structure In the sections below the phone menus are described in brief For a detailed description of the various menu options please see the relevant sections in this m
87. one The prerequisite is that all the involved telephones have the right service profile To order remote programming of follow me do the following 1 Lift the handset and wait for dial tone 2 Dial 21 extension number to divert extension number of the new answering position Wait for special dial tone 4 Replace the handset 63 6 1553 DBC 444 01 Uen B 2012 02 22 10 1 6 10 2 10 2 1 CALL FORWARDING Canceling Follow me Remotely To cancel remote programming of follow me from another telephone than the telephone with the diverted number 1 Lift the handset and wait for dial tone 2 Dial 21 diverted extension number 3 Replace the handset The indication of the active follow me on the telephone with the diverted number disappears if there is no additional diversion remaining External Follow Me External Follow me allows you to redirect incoming calls to an external number of your choice You can enter the number manually or from a contact Note To be allowed to order External Follow me your service profile must include this feature For more information please contact the system administrator Ordering External Follow me From Your Own Telephone To order external Follow me from your own phone do the following 1 Press the soft key Availability 2 Select External Follow me and press Select 3 Enter the external access code the external number OR Press more select Set from Contacts and pr
88. ou are logged on automatically or prompted for login details If a password or PIN code is not required the phone logs on automatically e If a password or PIN code s required enter your password or PIN code and press Log On again Note The password is obtained from and can only be changed by the system administrator The PIN code if used can be changed by the user 4 When your name and number appears in the display the phone is ready to use Note If the extension number or password is not accepted an error message is displayed Then make a new logon attempt Should the logon fail again please contact the system adminis trator When a user is logged on and the phone is in idle state the option Log Off logged on user appears when you press the soft key more To log off a user see 5 2 Logging Off the Phone on page 35 5 1 4 Temporary User The phone is logged on with a default number but you can log on with your individual number and get your user profile To log on with your personal extension number do the following 1 Press more select Log On Temporary User and press Select 2 Enter the extension number for the temporary user and press Log On 3 If password or PIN code is required enter the password or PIN code and press Log On again Note All temporary users will be logged off from the phones at some point during night 6 1553 DBC 444 01 Uen B 2012 02 22 34 IP PHONE FOR
89. ow to edit a shortcut key see 14 4 2 Editing an MNS Key on page 87 6 1553 DBC 444 01 Uen B 2012 02 22 SETTINGS 18 Settings This chapter describes how to change the phone settings from the My Settings menu which is invoked by pressing the settings key Note You can return to the idle menu at any time by pressing E 18 1 My Availability Settings In the My Availability menu it is possible to specify the following settings e My Presence e Follow me e External Follow me e My Profile e My mobile phone e Free on busy 18 1 1 My Presence Note My Presence is described in detail in 13 Presence Information on page 82 To change the presence status do the following 1 Press F select My Availability and press Select OR Press soft key Availability 2 Select My Presence and press Select A list of absence reasons is displayed Scroll the list with the navi gation keys 3 Select an absence reason and press Select The name of the selected absence reason is displayed Depending on the reason selected the field Return time HH TT or Return date MM DD may also appear below the reason 4 f required enter the expected return time or return date Press Set to send the absence information to the exchange 6 1553 DBC 444 01 Uen B 2012 02 22 106 IP PHONE FOR MX ONE 18 1 2 18 1 3 18 1 4 18 1 5 107 Note To cancel an absence reason press the lit Follow me shortcut key or select Disa
90. r on page 44 Note You can only view the current settings not change them To view the automatic answer settings do the following 1 Press FE 2 Scroll down to Auto Answer and press Select 6 1553 DBC 444 01 Uen B 2012 02 22 SETTINGS The current setting is displayed 18 10 Help You can easily get information on which software version is installed on your phone the phone IP address and the phone web address To find this information do the following 1 Press 2 Scroll down the list select Help and press Select 3 Select About Aastra 7444ip and press Select The current software version is displayed along with at least one option 4 Select Phone IP Address and press Select to see the current IP address OR Select Phone Web Address and press Select to see the current web address Whether or not the Phone Web Address option is available in the Help menu depends on how the phone is configured Contact the system administrator for more information 6 1553 DBC 444 01 Uen B 2012 02 22 114 IP PHONE FOR MX ONE 19 115 Web Interface This chapter describes how to change the phone settings from a web interface Note To access the phone web interface you need to know the phone web address or IP address see 18 10 Help on page 114 Using a web interface you can change the following settings in your phone e Contacts Add to contacts Delete all contacts e Call list
91. rch profile digit 1 5 and press 5 Replace the handset Note If VoiceMail is included in the activated profile make sure to always update your greeting with Absence Information 6 1553 DBC 444 01 Uen B 2012 02 22 CALL FORWARDING 10 3 4 Canceling a Profile From an External Phone The external phone must be of push button type provided with a pound key and a star key or a mobile phone adapted for dial tone pulses DTMF To cancel do the following 1 Call the DISA feature at your office Wait for dial tone 2 Dial 75 authorization code own extension number Wait for dial tone 3 Dial 10 own extension number 4 Replace the handset 10 3 5 Designing Profiles When you are creating your search profiles you should consider the following Avoid ring times longer than 45 seconds for your profiles Callers typically hang up after 3 6 ring signals Consider the time you need to react and answer on each answering position in your profile You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 20 25 seconds for a mobile phone There must be an answering position at the end of every profile VoiceMail or operator secretary If not calls may be unanswered Consider how you want incoming calls to be handled while you are busy on a phone Available options are Activate Free on Busy if available Follow me to VoiceMail Follow me to the operator
92. receive a busy tone you will be called back as soon as the extension or line becomes free If you order callback when there is no answer you will be called back when the extension has been used the next time Note When you return to the office you can tell the system that you are present by lifting the handset and immediately replacing it Ordering Callback To order callback do the following 1 Press the Callback shortcut key When the procedure is executed the status message Accepted is displayed 2 Replace the handset to finish the procedure In handsfree mode press Clear 6 1553 DBC 444 01 Uen B 2012 02 22 50 IP PHONE FOR MX ONE 8 2 1 2 8 2 1 3 51 Note When the other party becomes available you will receive a Callback alert Ordering Callback When All External Lines Are Busy If all external lines are busy after dialing the digit or digits to get an external line do the following 1 Press the Callback shortcut key Wait for dial tone Dial the external number or part of the number or no number and press e You can have a callback on the external line that is you will be notified when the external line is free without specifying the external number to call e You can enter a number that will be dialed automatically when you answer the callback call e You can enter part of the number and dial the remaining digits when you answer the callback call Replace the handset
93. ries The Aastra 7444ip main features are listed below in Table 1 Features and its accessories are listed in Table 2 Accessories Table 1 Features Intuitive graphical user interface Downloadable ring melodies Call list sorted by call type Corporate directory 80 shortcuts Table 2 Accessories Option unit with Gigabit support Key Panel Unit Display Panel Unit Wireless headset support 6 1553 DBC 444 01 Uen B 2012 02 22 3 2 AASTRA 7444IP DESCRIPTION Display Information The icons and text in the display indicate functions and settings available to the user The display gives visual feedback on all actions performed and also text information In idle mode the phone display shows your name or extension number or both along with time and date information in the top row of the display The shortcuts of the 1st shortcuts page are displayed see Figure 2 Note If a name is available it is displayed together with or instead of the number A 56802 Alice B 49 Header bar Miller Active area Soft key bar Figure 2 Example of a display in idle mode Header bar The top row Header bar contains information about the phone status which menu is active if any and who is logged on if anyone and displays the current date and time Active area The next rows Active area displays status text about call diversion or missed calls as well as information about ongo
94. rom 21 A number answering C number position GENERAL 001 North America 0 DEACTIVATION INQUIRY Initiate Press line key Revert to original party INTERCEPTION MESSAGE Press the line key where the original party is parked Print 26 Sweden N A Order Cancel 23 North America 24 LANGUAGE SELECTION 08 LAST EXTERNAL NUMBER REDIAL Finland 0 Sweden 0 MALICIOUS CALL TRACING 39 6 1553 DBC 444 01 Uen B 2012 02 22 TELEPHONY SUFFIXES AND SERVICE CODES Feature Standard Code Alternative Code Cont Cont Cont MANUAL MESSAGE WAITING Order 31 extension number Cancel 31 Reply 32 NIGHT SERVICE Universal 8 Finland 0 North America 59 Sweden 0 Flexible Order 84 route number North America 8 external line number route number external line number Cancel 84 MANUAL MESSAGE WAITING Order 31 North America 56 Cancel 31 North America 56 NUMBER 42 B number PRESENTATION RESTRICTION PERSONAL NUMBER Activate 10 profile Deactivate 10 RESTART Aan Press gfe Sad and simultaneously for at least one second 6 1553 DBC 444 01 Uen B 2012 02 22 128 IP PHONE FOR MX ONE Feature Standard Code Alternative Code Cont Cont Cont SOFTWARE VERSION A Press FE select Help and About Aastra 7444ip The software version appears in
95. rosoft Internet Explorer File Edit View Favorites Tools Help Qpak O gt 2 2 search Se Favorites O7 a K Address rite ipc186 134 aastracomindexhim OOO ge Links Number 211 Contacts AASTRA Add to contacts Delete all contacts ye a Welcome to Aastra IP telephone Delete call list Settings e Shortcuts Security and Access Log off ci o o o gt bme o o N To exit the web interface of the phone press Log off 19 1 1 Contacts Folder Click Contacts to see a list of the contacts stored in your phone If you expand the Contacts folder you can add and delete contacts 19 1 1 1 Adding a Contact To add a new contact do the following 1 Expand Contacts Click Add to contacts Enter name and number Select a ring signal Click Add to contacts Oo of The new name and number are saved 117 6 1553 DBC 444 01 Uen B 2012 02 22 WEB INTERFACE 19 1 1 2 Editing or Deleting a Contact To edit or delete a contact do the following 1 Click Contacts 2 Click the name to edit or delete 3 Do any of the following e Make the changes and click Save to save e Click Delete to delete the current contact e Click Back to exit the edit and delete menu without any changes 19 1 1 3 Deleting All Contacts To delete all your contacts do the following 1 Expand Contacts 2 Click Delete contacts A confirmation message is displayed 3 Click OK to delete all na
96. s the MCT shortcut key Note If no shortcut has been programmed press Hold and dial 39 e If the request is accepted the shortcut key indicator is lit a text message is displayed and an acceptance tone is heard e If the request is rejected the shortcut key indicator flashes rapidly a text message is displayed and a reject tone is heard 6 1553 DBC 444 01 Uen B 2012 02 22 104 IP PHONE FOR MX ONE 17 10 17 11 105 Direct Inward System Access DISA Not applicable Monitoring Keys A monitoring key or MNS key is a key that allows you to monitor and answer calls to other extensions as well as make calls to the monitored extension Note MNS keys are programmed as a shortcut keys by the system administrator The monitoring feature is especially useful in Boss Secretary applica tions You answer a call to an monitored extension by pressing the shortcut key which the extension has been programmed to The shortcut displays one of the following status indications e The indicator lamp is off The monitored extension is free e The indicator lamp is flashing fast The monitored extension has an incoming call waiting to be answered e The indicator lamp is on The monitored extension is busy e The indicator lamp is flashing slowly The monitored extension is put on hold Note When you log on to another IP phone all monitoring keys are moved automatically to the other telephone For information on h
97. s the personal contacts It is also possible to download a company phonebook for viewing For more information see 12 Contacts on page 74 Shortcuts Pressing this key opens the second page of the Shortcuts list the first page is displayed in idle mode For more information see 3 2 4 Shortcut Keys on page 14 Call List Pressing this key opens the Call List which contains detailed information about calls made and received For more information see 11 Call List on page 70 Messages Pressing this key opens the Messages menu which contains options for message and voicemail handling For more information see 15 Messages on page 90 Function Keys The function keys are the volume keys the loudspeaker key the headset key the mute key and the clear power key see 1 Aastra 7444ip Front View on page 8 With the clear power key e a Wit is possible to power on off the tele phone see 5 3 Automatic Shut Down of the Phone on page 35 and 5 4 Shutting Down the Phone on page 36 6 1553 DBC 444 01 Uen B 2012 02 22 3 2 4 3 2 4 1 3 2 4 2 AASTRA 7444IP DESCRIPTION Shortcut Keys The shortcuts look different depending on the type of shortcut They look either like a yellow sticky note or a blue soft key see the table below for a detailed description of the shortcut types and their symbols For information on how to add edit and delete shortcuts see 14 Short cuts on page 84 Icon Descripti
98. section describes how to call add edit and delete shortcuts from the Shortcuts pages Note You can also add edit and delete shortcuts from the Settings menu see 18 2 Shortcuts on page 108 14 1 Shortcut Keys The phone has 8 programmable shortcut keys allowing you to program up to 80 shortcuts on 10 pages with 8 shortcuts on each page When you press the shortcuts key IY page 2 of 10 is displayed Press Previous and Next to switch pages Page 1 displays the same short cuts as in idle mode If you have a DPU KPU installed shortcut pages 2 4 in the phone will be used by the DPU KPU and if you have a second DPU KPU installed shortcut pages 5 7 will be used by that DPU KPU and so on Note If you have three KPUs installed the maximum number each shortcut will have its own key 14 2 Dial by Shortcuts Shortcut keys can hold both features and phone numbers e To enable a function or dial a number programmed as a shortcut press the key associated with the shortcut Note If the shortcut is not visible in idle mode press K to open the shortcuts menu and scroll to the page containing the desired shortcut and press its key 14 3 Add a Shortcut To add a shortcut you can either enter the details manually or retrieve them from the call list or the contacts list This section describes how to do it 6 1553 DBC 444 01 Uen B 2012 02 22 84 IP PHONE FOR MX ONE 14 3 1 14 3 2 85 Adding New Shortcut Ma
99. tacts application by clicking its icon Enter your phone number phone password and the IP address to the phone Note You find the phone IP address by clicking and selecting Help About Aastra 7444ip Phone IP Address Click OK All available Microsoft Outlook contacts are listed on the left side and the contacts that are already in your phone are listed on the right side Select the desired contacts on the left hand side and click Add gt gt Selected Microsoft Outlook contacts are moved to the contacts list in your phone Click Save The contacts are now available under Ey in your phone 6 1553 DBC 444 01 Uen B 2012 02 22 PRESENCE INFORMATION 13 Presence Information This chapter describes different availability settings available and how you select them Presence information is used to inform callers when you are out of the office and when you expect to return Available absence reasons are for example Lunch Busy Vacation Meeting and Trip Callers are informed by the operator of your where abouts For some of the absence reasons you are prompted to specify the return time Note The absence reasons listed above are examples of default reasons in the system These can differ from the reasons programmed in the system you use When you have selected an absence reason the display will show the reason along with any information of return date or time The Follow me key is lit Directdiv 6
100. ted to the network the startup procedure starts automatically 5 1 1 Logging On To the Network If LAN access control is displayed when you start the phone you need to log on to the network before logging on to the telephony system To log on to the network do the following 1 Enter the user ID and navigate to the password field 2 Enter your password and press Log on Note If you do not know your user ID or your password contact the system administrator 3 The phone receives the network settings If the user ID or password is not accepted the following message is displayed Failed Authentication Check User ID Password Then press Retry and make a new logon attempt Note Should the logon fail again please contact the system administrator 4 The phone receives the phone settings If it fails the phone will use the latest settings 5 Ifa new software version is available you will be notified via a display message 6 1553 DBC 444 01 Uen B 2012 02 22 32 IP PHONE FOR MX ONE 5 1 2 33 Logging On To the System When the phone is logged on to the network you can either use the phone directly or you need to log on to the telephony system see below The phone logs on automatically to the telephony system and the phone is ready to use You cannot log on or log off This mode can be used for phones in for example receptions The phone has to be logged on manually to the telephony system be
101. tion 4 Press Apply 6 1553 DBC 444 01 Uen B 2012 02 22 120 IP PHONE FOR MX ONE Note before you can change the PIN code the phone must be config ured by the system administrator to use PIN code 121 6 1553 DBC 444 01 Uen B 2012 02 22 TROUBLESHOOTING 20 Troubleshooting This chapter contains information on how to solve common operational problems and warnings you may receive Go through the following list if you encounter any problems If this checklist does not cover the problem contact the system administrator If others have similar prob lems there may be a system error Fault Display Probable cause Action or comment The phone is locked Disturbance onthe Press ea S amp H and network simultaneously for one or two seconds This will restart the phone The access warning Disturbance onthe Although some features triangle appears in the network or in the may not work the phone display telephony system can be used for receiving and making calls If the trouble persists contact the system administrator No connection to There is no Verify that the phone is network connection to the connected to the network Message appears in LAN by checking the LAN the display cable between the LAN port and the phone 6 1553 DBC 444 01 Uen B 2012 02 22 122 IP PHONE FOR MX ONE 21 Telephony Suffixes and Service Codes Most features are activated by either a suffix or a service code This chapter lists th
102. turn to the idle screen Delete a Call List Item You can delete one or all items from the call list Deleting One Call List Item To delete one item from the call list do the following 1 Press and select the item you wish to delete 2 Press soft key Delete The message number Delete is displayed 3 Press Yes to confirm Deleting All Call List Items To delete all items from the call list do the following 1 Press Se and select more 6 1553 DBC 444 01 Uen B 2012 02 22 72 73 IP PHONE FOR MX ONE Select Delete all calls in list and press Select The message Delete all calls in list is displayed Press Yes to confirm deletion The message No calls in CallList is displayed Press Exit or Se to return to the idle screen 6 1553 DBC 444 01 Uen B 2012 02 22 CONTACTS 12 Contacts This chapter describes how to manage contacts I From the contacts menu ER you can call add edit and remove contacts e For information on how to copy corporate directory contacts to your personal contacts see 12 5 Corporate Directory on page 79 e For information on how to copy Microsoft Outlook contacts to your personal contacts see 12 6 Microsoft Outlook Contacts on page 80 Note The phone can hold up to 1 000 contacts 12 1 Dial a Contact There are two ways to open the contact list to make a call to a contact either by pressing and holding the first letter of the contact
103. uire a higher level of service profile If you do not enter an authorization code the default service profile will be used e If you enter a valid authorization code the service profile associ ated with the authorization code will be used Unlocking an Extension To unlock an extension with a common authorization code do the following Dial 73 authorization code When you hear a verification tone and the lock icon disappears from the display the extension is unlocked Note If the telephone is unlocked you do not have to dial any authori zation code Individual Authorization Code If your extension has an individual authorization code associated with it you can lock your own extension to a service profile when for example you are out of the office Temporarily you can also set the same authority level for any other extension within the exchange as for your own extension The individual authorization code provides the following functions e Locking and unlocking of an extension A locked extension uses a low service profile e Authorization code dialing The calling party may use other service profiles than those specified for the extension e Changing the authorization code from the phone This enables the user of the authorization code to change the code when suitable 6 1553 DBC 444 01 Uen B 2012 02 22 17 2 2 1 17 2 2 2 17 2 2 3 17 2 2 4 ADVANCED FEATURES Dialing From Own Extension To ma
104. ull the console firmly towards you to release it before removing it from the phone 3 Connect the cables and attach the Electrostatic Discharge ESD cover on the back of the phone to protect the connectors from ESD For this you need a screwdriver 25 6 1553 DBC 444 01 Uen B 2012 02 22 INSTALLATION For detailed information about the cables see 4 1 Cabling on page 22 4 4 Option Unit Optional It is possible to install an option unit in the phone The option unit which is built into the foot console provides the phone with Gigabit Ethernet and an extra bell and busy signal Gigabit Ethernet The option unit offers a Gigabit Ethernet interface module the purpose of which is to pass on gigabit traffic to the PC connected to the IP terminal The phone itself does not require the gigabit speed Extra bell and busy signal The option unit offers an interface for auxiliary equipment such as an external bell or a busy signal indicator There are three alterna tives using this function Busy Signal The busy signal is activated in off hook mode Can be used to control a Do not disturb lamp at the door Extra Bell The extra bell is activated parallel to the ring signal e Combined Bell Busy A combined busy signal and extra bell Steady active in off hook mode and flashing when the phone rings Can be used for lamp indication in an office landscape for example 6 1553 DBC 444 01 Uen B 2012 02 22 26 IP PHONE FOR
105. usly and for the call to be answered on any of these phones The main advantage of this feature is that you do not risk losing any calls The parallel ringing feature requires all phones involved to be defined in a parallel ringing list which is set up by the system administrator Only calls to a predefined main extension will be distributed to the phones on the parallel ringing list Incoming calls to other extensions will ring only on their respective extensions To answer a parallel ringing call lift the handset on any of the ringing extensions Disabling Parallel Ringing You can disable parallel ringing temporarily by activating Follow me Disabling On Your Phone To disable parallel ringing on one phone in the parallel ringing list you activate Follow me to the main extension For more informa tion see 10 Call Forwarding on page 61 Disabling On All Phones To disable parallel ringing on all phones in the list you activate Follow me to all extensions except the main extension For more information see 10 1 1 Ordering Follow me From Own Telephone on page 61 Restoring Parallel Ringing To restore parallel ringing deactivate Follow me Restoring On Your Phone To restore parallel ringing on one phone in the list deactivate Follow me from that phone see 10 1 2 Canceling Follow me From Your Own Telephone on page 62 6 1553 DBC 444 01 Uen B 2012 02 22 46 IP PHONE FOR MX ONE 47 Restoring On All Phones To restore par
106. with a last name starting with B and a first name starting with S enter b s To search only a first name add a space before the name Example To search for all contacts with the first name of Susan enter a space followed by the name that is Susan All contacts called Susan are displayed as are all contacts called Susanne 3 When the search result is displayed you can select a contact to Call or Add to the personal contacts or you can view the Details of the selected contact Note If the search results in one contact only that contact s details are displayed For more information about adding a contact see 12 5 2 Adding a Contact From the Corporate Directory on page 79 4 To make anew search press more select New Search and press Select Adding a Contact From the Corporate Directory To add a contact from the corporate directory do the following 1 Press g and then press the shortcut key E 6 1553 DBC 444 01 Uen B 2012 02 22 CONTACTS A dialog box appears with the fields Number or Phone and Organi zation 2 Enter the name or number you wish to search and press Search The search result is displayed 3 Select the contact you wish to add to your phonebook and press Add The name and number appear in their respective fields 4 To modify the ring signal navigate to the Ring Signal field and press Change For instructions on how to change the ring signal see 12 3 3 Changing Rin
107. y Unplug the mains adapter immediately Continued operation may result in fire or electrical shock 2 2 1 Disposal of the Product i Defective phone equipment should not be placed in municipal waste A Please check local regulations for disposal of electronic products 6 1553 DBC 444 01 Uen B 2012 02 22 6 IP PHONE FOR MX ONE 2 3 2 4 2 4 1 Regulatory Compliance Statements EU and EFTA only Hereby Aastra Telecom Sweden AB Box 42214 SE 126 17 Stockholm declares that this product s is in conformity with the essential require ments and other relevant provisions of the European Directive 1999 5 EC R amp TTE Directive CE Details to be found at www aastra com sdoc Regulatory Compliance Statements USA and Canada only FCC Compliance Statements This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment gener ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter ference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the
108. y Mobile Phone on page 107 for instructions To transfer an ongoing call to your mobile phone do the following 1 Press more during the ongoing call 2 Select Transfer to My mobile and press Select Transfer will be done before answer Transfer to Operator Note The possibility to transfer a call to the operator is enabled by the system operator To transfer an ongoing call to the operator do the following 1 Press more during the ongoing call 2 Select Transfer to Operator and press Select Transfer will be done before answer Conference If you have an ongoing conversation and wish to establish a phone conference you will become the conference leader If the conference leader leaves the conference the first added participant will become the 6 1553 DBC 444 01 Uen B 2012 02 22 9 5 DURING CALLS new conference leader and the conference continues with the other included parties When there are only two parties left the conversation is changed back to a normal two party connection You can add up to 6 participants in a conference Only the person initi ating the conference the conference leader can add participants To establish a conference do the following 1 Press Hold or the line key used for the ongoing call 2 Call the third party Wait for answer Press Conference 4 Repeat the procedure to add more conference members A conference tone is heard throughout the conference Note The co
109. you to store the most frequently used phone numbers and features for quick access All keys on the optional key panel unit or display panel unit are program mable shortcut keys For a description on how to program the keys as shortcuts see 14 Shortcuts on page 84 Note It is not possible to have both KPUs and DPUs installed on the same phone Key Panel Unit KPU For KPUs you need to create and print your own key panel desig nation cards with the names or numbers of the shortcuts You place the cards under the plastic designation cover of the KPU Use the Design Card Manager DCM tool to create your own designation cards with shortcut keys The latest version of the DCM tool can be downloaded from www aastra com For more informa tion please contact your Aastra Enterprise Certified Sales Partner Display Panel Unit DPU DPUs are self signing meaning that the name number or function that is programmed to a certain key will be shown in the display next to the key Installing a KPU or DPU 1 Disconnect the power from the phone 2 Remove the rubber pieces on the phone 3 Attach the KPU or DPU to the phone by inserting the tab on the left side of the unit into the right side of the phone Press down the unit until you hear a click sound See figure below 6 1553 DBC 444 01 Uen B 2012 02 22 INSTALLATION 4 5 Remove the rubber piece from the back of the panel unit 6 Connect the ribbon cable to the phone Ma

Aastra 7434ip IP Phone for MX-ONE, User Guide

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