Web Customer Service System User Guide
Contents
1. orbiscom customer service system Please select option Please identify the account by Customer Name Credit Card Number or Login Id Enter a Customer Name to retrieve a list of customers with similar names Enter Credit Card Number to retrieve a list of account holders Enter Login Id to retrieve a list of customers with similar Login Ids m amp New Account amp Modify Account Q Modify cen Account Identifier Customer Name test go JPR E ed Main Menu Records 1 to 19 of 19 Click the Customer button to modify the selected customer details or click the Cards button to assign or modify the customer s Cards m Options Customer Name Login Id Login Name Customer Create Date parmons PAM Failed Em Status Logins Ad 3802010102 Active 2005 08 22 14 21 59 Customer Cards Test Berta 8804240441 Active 2003 09 03 13 44 00 Customer Cards TEST E KORT 5303174444 Active 2007 02 27 10 03 53 Customer Cards TEST E KORT 8708223774 Active 2007 03 15 08 11 15 7704051577 Active 2008 03 12 10 38 06 el m gt Klar Lokalt intran t 100 Modify Account Account List Man v ljer r tt kund och klickar p customer button d visas denna bild med kunddetaljer e orbiscom customer service system Please select option Please identify the account by Customer Name Credit Card Number or Login Id Enter a Customer Nam2. Button Action Modify ppnar ny bild f r att ndra uppgifter Default H r ndrar man Default kort Back Tar dig tillbaka till f reg ende bild Assign New Card Ska inte anv ndas Customer Details Tar dig till Customer Details Revision Date 18 Januari 2009 Web CSS User Guide 31 Web Customer Service System User Guide 1 2 N r man klickar p Modify visas nedanst ende kortdetaljer H r kan man ndra Nickname och status p kortet e orbiscom customer service system Please select option Please identify the account by Customer Name Credit Card Number or Login Id Enter a Customer Name to retrieve a list of customers with similar names Enter Credit Card Number to retrieve a list of account holders E New Account Enter Login Id to retrieve a list of customers with similar Login Ids bei Modify Account Q Modify cen Account Identifier Customer Name wir jte sol d Main Menu Please modify Card details or click the Services button to modify services for temptest Credit Card Number 5284000000108908 Card Product Bankkort Visa Ung Primary Account Holder Name temptest Expiry Date MM YY 0106 ANN Nickname ee Ge Dj Primary Card Status Active Back Modify Delete Reset Services Modify Account Card Details De fem knapparna l ngst ner i bilden betyder Button Action
3. orbis com Web Customer Service System User Guide Audience General Doc Number ORB PD SB 00527 Revision 1 3 Revision Date Jan 18 2009 Filename Web CSS User Guide anpassad Web Customer Service System User Guide 2 Copyright Notice Copyright 2005 2008 Orbiscom Ltd All Rights Reserved Web Customer Service System User Guide Document Number ORB PD SB 00527 Revision 1 0 Revision Date 18 Januari 2009 Web CSS User Guide Web Customer Service System User Guide 2 Revision History Revision Date Author Comments 1 0 15 10 08 P901CHA Initial document 1 1 03 10 08 C Hansson Anpassat och versatt till svenska 1 2 09 01 09 C Hansson Uppdaterad och justerad 1 3 09 01 18 C Hansson Uppdaterad m webadress Terminology Term Description Web CSS Browser Based Customer Service System CSS Customer Service System GUI Graphical User Interface a screen or windows control ODR Orbiscom Data Repository CPN Controlled Payment Number e kortsnummer VCard e kortet AVV Additional Verification Value Kontrollnummer pa e kortet j mf r CVV p fysiskt kort PAN Primary Account Number Credit Card Number Primary Card Credit Card Revision Date 18 Januari 2009 Web CSS User Guide Web Customer Service System User Guide 2 Contents 1 versikt Web Customer Service System 5 2 Beh righet ee M re men dei ne em en suis 6 3 LOG Pa ESS ne en St en User ead e
4. kortet CPN Issue Date Date Time Stamp Datum klockslag Expires MM YY Expiry Date for virtual card Giltighetstid CPN Status Virtual card status Det virituella kortets status Last Updated Date Time Stamp of last change in CPN Status Datum klockslag d senaste uppdatering gjordes p CPN status Completion Reason Code Completion Reason Code Orsakskod vid st ngning av CPN Written to XREF Whether settlement record has processed and been written to cross reference file Om clearingtrans har blivit processad Customer Name Customer Name Kundens namn Klickar man p Details visas ytterligare information Revision Date 18 Januari 2009 Web CSS User Guide 16 Web Customer Service System User Guide 1 2 e orbiscom Please select search criteria gt credit Card Number Q ow g Customer Name be Login Id 33 4 Transaction Dates ed Main Menu orbiscom Please select search criteria Credit Card Number fa 23464122129341 customer service system Please enter search criteria then select one ofthe search options Options Get CPNs 5299241179011696 customer service system Please enter search criteria then select one of the search options gt Credit Card Number CreditCard Number 4123464122129341 Options Get CPNs Next o CPN g Customer Name A f deg CPN Limitati
5. Archived Credit Card Number CPN Search N r man v ljer Get CPNs presenteras f ljande bild orbiscom customer service system Please select search criteria Please enter date range for search Search for all CPNs Search for CPNs issued between start Date 15 September 2008 sel 12 17 e Q on End Date 15 October 2008 12 17 Go Back 8 Customer Name A Login Id ZS Transaction Dates Matching records will appear here gt Credit Card Number ed Main Menu Credit Card Number Search CPNs Man kan v lja att s ka p alla CPN eller f r en tidsperiod datum och klockslag Vi rekommederar att alltid s ka inom viss tidsperiod eftersom det annars blir en on digt tung systemfr ga med l ng v ntetid I b da fallen visas dock f ljande bild Revision Date 18 Januari 2009 Web CSS User Guide 15 Web Customer Service System User Guide 1 2 orbiscom customer service system amp search and Display search by Credit Card Number 4123464122129341 x Please enter date range forsearch Search for all CPNs Please select search criteria gt Credit Card Number Q cen 8 Customer Name f Losin 4 Transaction Dates Search for CPNs issued between Start Date End Date Go Back credit Card Number 4123464122129341 CPNs Issued Records 1 to 18 o
6. Expiry date AVV Card product description Nickname for VCards Default card Status List of registered services e g CPN 3D Secure for VCards 7 4 CPN Details 7 4 1 General CPN number Issue date Currency Name of customer to whom issued Status Revision Date 18 Januari 2009 Web CSS User Guide 41 Web Customer Service System User Guide 1 2 Date last updated Completion reason code if any Written to XRef file status Summary of real card details card product expiry status VCard status Limitations applying to CPN usage Details of CPN usage Number of authorisations Number of settled transactions Cumulative amounts authorised and settled List of authorised transactions See Section 7 4 2 Authorisations List of settled transactions See Section 7 4 3 Settled Transactions 7 4 2 CPN Authorisations Date Transaction Type Billing amount and currency Transaction amount and currency Transaction ID Merchant name ID Authorisation code Response code description Request Response MTIDs Status 7 4 3 CPN Settled Transactions Date Transaction Type Transaction ID Billing amount and currency Transaction amount and currency Merchant details name ID location Authorisation code Acquirer reference number Fraud notification Status Revision Date 18 Januari 2009 Web CSS User Guide 42
7. Revision Date 18 Januari 2009 Web CSS User Guide 38 Web Customer Service System User Guide 1 2 6 3 1 Modify User Group F r att ndra I en beh righetsgrupp klickar man p Modify och f ljande bild visas orbiscom customer service system amp Administration css user Group Details CSS Superuser Please select option Please modify CSS user group details orselectone ofthe options below css Userist Title CSS Superuser BR New Css u E new Sr Access CSS Superuser user group access cannot be modified css user Groups Functionality Enabled Search and Display Main Menu Display CVV AccountRegistration CPN Registration CSS Admin CSS Superuser user group cannot be deleted Back Modify Reset Modify Web CSS User Group Knapparna l ngst ner i bilden betyder Button Action Back Tar dig tillbaka till foreg ende bild Modify Uppdaterar f r ndringarna Reset Rensar ndringarna F r att l gga till beh righet till en grupp bockar man i de rutor som gruppen ska ha resp bockar ur det som gruppen inte ska ha tillg ng till 6 3 2View Users within a Group Om man vill se vilka anv ndare som finns under en viss beh righetsgrupp klickar man p Users F ljande bild visas d Revision Date 18 Januari 2009 Web CSS User Guide 39 Web Customer Service System User Guide 1 2 orbiscom customer service system Please select option Ss C
8. Web Customer Service System User Guide 1 2 e orbiscom customer service system SERRES ER Please select service Please select search criteria or return to the main menu Search and Display 83 Registration Administration A Logout Main Menu Seach and Display Det r h r man s ker p kundens personnummer namn fysiskt eller e kortsnummer mm Registration H r ndrar man i kundens uppgifter Administration H rifr n administerar man beh righeter i CSS Revision Date 18 Januari 2009 Web CSS User Guide 8 Web Customer Service System User Guide 1 2 4 Seach and Display Soka information Det s kta datat presenteras s att den senaste transaktionen visas f rst Man kan skrolla bak t f r att f fram tidigare transaktioner e orbiscom customer service system amp search and Display Welcome Please select search criteria Please select search criteria or return to the main menu Credit Card Number Q cen 8 Customer Name A Login Id LA Transaction Dates el Main Menu Search and Display Menu 4 1 1 Search Criteria Dessa s kkriteria finns att v lja bland o Credit Card Number det fysiska kortnumret o CPN e kortsnummer o Customer Name o Login ID personnummer o Transaction Dates Om man inte har hela s kv rdet t ex kundens namn kan man ange procenttecknet 20 ist llet f r de saknade bokstaverna siffrorna 4 1 1 1 Credit Card Number N r man
9. ee Fr Ss aes Details 2007 03 16 11 55 31 Authorisation Unsettled GE poumons MA EE et Details 2007 03 15 16 09 50 Authorisation 3 3 Unsettled Back Ka CPN Search Authorisations Results Revision Date 18 Januari 2009 Web CSS User Guide 23 Web Customer Service System User Guide 1 2 F lt Text Orbiscom Swedbank Date Date Time Stamp of Datum klockslag f r Authorisation auktorisationen TX Type Type of Authorisation Typ av akutorisation message Billing Amount Amount in Cardholder Belopp att betala i SEK currency Transaction Currency Transaction Amount Currency in which Merchant has processed transaction Amount of transaction in Merchant currency Det valutaslag som butiken har presenterat transaktionen i Antal transaktioner i butikens valutaslag Merchant Name Merchant Name Butikens namn Status Transaction Status Status p transaktionen Man kan klicka p detaljer f r mer information 4 1 1 3 Customer Name F r att s ka p kundens namn v ljer man Customer Name i Main Menu Nedanst ende bild visas orbiscom amp Search and Display Please select search criteria gt Credit Card Number Q cen Q customer Name f Login Id IA Transaction Dates Customer Name Matching records wi ve Main Menu customer service system g Search by Customer Name Please enter search criteria then select o
10. with similar Login Ids amp Modify Account Q Modify cen Account Identifier Customer Name Ml jte so CH 44 Main Menu Are you sure you wish to delete this customer ee Login name NOADDRESS Password Re enter Password Password Hint Eee PAM J Email Address J Status Active _Cancel Confirm Delete Modify Account Delete Denna bild visas om man klickar pa Cards orbiscom customer service system Please select option Please identify the account by Customer Name Credit Card Number or Login Id Enter a Customer Name to retrieve a list of customers with similar names Q rest Enter Credit Card Number to retrieve a list of account holders Enter Login Id to retrieve a list of customers with similar Login Ids Modify Account Q Modify cen Account Identifier Customer Name M jte sel ER dd Main Menu Records 1 to 1 of 1 Click the Modify button to modify the selected Card details or click the Default button to set the selected Card as the customer s default Card Options Default Card Type Credit Card Number Expires Primary Card Currency Card VCard Card MM YY Status Nickname Status Modify Default i Bankkort 5284000000108908 01 06 Active kr Active Visa Ung Back Assign New Card customer Details Modify Account Card List De fem knapparna l ngst ner i bilden betyder
11. 01061113 Active 2005 08 22 14 22 00 Customer Cards Test Berta 8804240441 Active 2003 09 03 13 44 00 TEST E KORT 2109082525 Active 2007 02 27 10 38 59 Customer Cards TEST E KORT 5303174444 Active 2007 02 27 10 03 53 TEST E KORT 6704050902 Deleted 2007 02 27 10 31 35 Customer Cards TEST E KORT 8708223774 Active 2007 03 15 08 11 15 Cards TEST KONTO 3302010107 Active 2005 08 22 14 21 59 Customer Cards TEST TESTSSON 7704051577 Active 2008 03 12 10 38 06 wl lt gt Lokalt intran t 100 Customer Name Search Results Man kan klicka p kunden resp korten f r att f fler detaljer F lt Text Orbiscom Swedbank Customer Name Customer Name Kundens namn Login ID Customer identifier as held Kundens personnummer by the Issuer Login Name Name by which the Anv nds ej Cardholder Logs in Customer Status Status of this User Status p kunden Create Date Date Timestamp for User Datum klockslag f r kunden Password Hint Only used for 3D Secure Anv nds ej PAM Only used for 3D Secure Anv nds ej Failed Logins Number of times User has Anv nds ej attempted but failed to Login Email address User s Email address Kundens e post address Ej obligatoriskt 4 1 1 4 Login ID F r att s ka p kundens personnummer v ljer man att s ka p Login ID D visas f ljande bild Revision Date 18 Januari 2009 Web CSS User Guide 25 Web Customer Service System User Guide
12. 1 2 e orbiscom customer service system Please selectsearch criteria Please enter search criteria then select one of the search options gt Credit Card Number Login Id Options List Customers M E Q cen g Customer Name f onia 1 Transaction Dates Matching records v ll appear here Main Menu Login ID Search Man skriver in personnumret i f ltet och klickar p Go Resultatet r det samma som n r man s ker p namn se kapitel ovan 4 1 1 5 Transactions Dates H r s ker man totalt antal transaktioner under en viss period Detta anv nds i f rsta hand av Produktavdelningen Arendet ska anv ndas med f rsiktighet d alltf r stort s kv rde kan dra ner p prestandan i systemet och skapa v ntetider f r alla anv ndare F r att s ka under en given tidsperiod v ljer man Transaction Dates i Main Menu F ljande bild visas orbiscom customer service system Please selectsearch criteria Please enter search criteria then select one of the search options Credit Card Number StartDate 15 M September 2008 zl 14 26 options Get CPN Authorisations Jee Get CPN Authorisations Q cen EndDate 15 zl October ell 2008 sel 14 M 26 M CE CPN SENENG g Customer Name ft Login Id 33 Transaction Dates Matching records v ll appear here Main Menu Revision Date 18 Januari 2009 Web CSS Use
13. 141 4123464122129341 316 Ursetties Details 2008 09 18 04 53 07 Authorisation 5299241147167141 4123464122129341 31 6 Ursettied 2008 09 18 04 46 02 Authorisation 5299241147167141 4123464122129341 31 6 Ursetties 31 6 Ursetties Transaction Dates Search Results Fields Text Orbiscom Swedbank Date Date Time Stamp of Datum Klockslag pa Authorisation auktorisationen TX Type Type of Authorisation Typ av auktorisation message CPN 16 digit number of virtual Det 16 stalliga numret pa card det virituella kortet Credit Card Number Real Card number Det fysiska kortnumret Billing Amount currency Amount in Cardholder Belopp i SEK Transaction Currency Currency in which transaction Merchant has processed Det valutaslag som butiken har presenterat transaktionen i Transaction Amount Merchant currency Amount of transaction in Antal transaktioner i butikens valutaslag Merchant Name Merchant Name Butikens namn Status Transaction Status Status pa transaktionen Revision Date 18 Januari 2009 Web CSS User Guide 27 Web Customer Service System User Guide 1 2 5 Registration ndra kunddata I Customer maintenance kan man l gga upp och ndra kunders data Valet visas endast om man har beh righet Vi ska aldrig l gga upp nya kunder direkt i CSS Kunden ska sj lv ansluta sig via Internetbanken Detta f r att s kerheten ska
14. Back Tar dig tillbaka till foreg ende bild Modify Uppdaterar f r ndringarna Delete Tar bort tj nten e kort fr n kunden Kr ver bekr ftelse Reset Rensar ndringarna Services SET inte d vi endast erbjuder en service p denna plattform e kort Status Information Status CPN User Status STATUS Char 1 not null A Active B Blocked T Inactive D To be Deleted L Registered not logged in yet P Must change password before next use Z Archive U Must change userid and password before next use Active Blocked Disabled Registered Change Password Web CSS Users can set the values in BOLD Revision Date 18 Januari 2009 Web CSS User Guide 32 Web Customer Service System User Guide 1 2 5 2 Modify CPN Om man beh ver ndra ett CPN v ljaer man Modify CPN S kv rdet r e Det 16 siffriga CPN e Det 16 siffriga fysiska kortnumret F ljande bild visas e orbiscom customer service system mn CES Please select option Please identify the CPN record s by CPN or Credit Card Number Enter a CPN to retrieve the CPN details Enter Credit Card Number to retrieve a list of CPNs assigned to that Card Q New Account amp modify Account CPN Identifier Q Modify cen so CPN Credit Card Number el Main Menu Matching records will appear here
15. Modify CPN Om man v ljer Credit Card number och klickar p Modify visas orbiscom customer service system Please identify the CPN record s by CPN or Credit Card Number Enter a CPN toretrieve the CPN details Enter Credit Card Number te retrieve a list of CPNs assigned to that Card Please select option g New Account Zi modify Account CPN Identifier Credit Card Number M 4123464122129341 Leo Q modify con Records 1 to 18 of 18 Al Main Menu Click the Modify button to modify the selected CPN or click the Delete All button to delete all CPNs assigned to Credit Card Number 4123464122129341 Options CPN CPN Issue Date Expires CPN Last Updated Completion Written Customer MM YY Status Es toXRef Name Modify 5299241179011696 2007 03 2812 09 33 04 07 Issued 2007 03 2812 09 33 None fy 5299241192163292 2007 03 28 11 37 10 04 07 Issued 2007 03 2811 37 10 None Modify 5299241185683033 2007 03 28 10 30 07 04 07 Issued 2007 03 2810 30 07 None 5299241192717667 2007 03 28 10 08 50 04 07 Issued 2007 03 28 10 08 50 None Minds SE D RSS AS RSA Modify CPN Search by Credit Card Number lt Revision Date 18 Januari 2009 Web CSS User Guide 33 Web Customer Service System User Guide 1 2 V ljer man CPN kommer man till Modify CPN Screen e orbiscom customer service system Please select option Please identify the CPN record s by CPN or Credit Card Number Enter
16. SS User List Options Name User Group Title Login Name Failed Logins Time Zone Status OSUPERVISOR Supervisor OSUPERVISOR D Europe London Active New CSS User e CSS User Groups d Main Menu Web CSS User Group View Users Klickar man pa Modify har sa kan man andra uppgifterna pa denna anvandares beh righet 6 3 3 Create New User Group Om man vill skapa en ny beh rightesgrupp v ljer man Create Nedanst ende bild visas En ndring av beh righetsgrupp beslutas av Produkt och systemansvarig e orbiscom customer service system Please select option Please enter CSS user group details Se css userList Tite Ed New CSS User Access css user Groups Functionality Enabled dA Main Menu Web CSS Create User Group Man b rjar med att namnge den nya beh righetsgruppen och klickar sen i f r vilka beh righeter gruppen ska ha Bekr fta via att klicka pa Register Revision Date 18 Januari 2009 Web CSS User Guide 40 Web Customer Service System User Guide 1 2 7 Index of Displayed Information 7 1 Display Functionality Data displayed may be refreshed manually using the Browser s page reload refresh functionality The data listed below is subject to change and may differ on an issuer or client basis 7 2 Customer Details Name Contact details Status Record creation date List of registered cards See Section 7 3 Card Details 7 3 Card Details Credit card number
17. a CPN to retrieve the CPN details Q New Account Enter Credit Card Number to retrieve a list of CPNs assigned to that Card amp Modify Account CPN Identifier CPN v 5299241147167141 Lo Q Modify cen i Main Menu Please modify CPN details CPN 5299241147167141 Customer Name Lydia Redford Credit Card Number 4123464122129341 CPN Status Authorised M Completion Reason Code None Ni Back modify Delete Reset Modify CPN Details De fyra knapparna l ngst ner i bilden betyder Button Action Back Tar dig tillbaka till foreg ende bild Modify Uppdaterar f r ndringarna Delete Tar bort tj nten e kort fr n kunden Kr ver bekr ftelse Reset Rensar ndringarna 5 2 1 Modification Permitted Dessa koder finns att v lja f r Status och Reason Code Data Values Status l Issued A Authorised S Settled C Completed X Cancelled Completion Reason Code LT Lost ST Stolen FA Fraud AL Counterfeit CO Compromised EX Expired AT Account Takeover CB Closed by Bank CM Closed by Customer Revision Date 18 Januari 2009 Web CSS User Guide 34 Web Customer Service System User Guide 1 2 6 Administration Administrera CSS Beh righet f r Web CSS anv ndare administreras via detta val i Main Menu Valet syns endast
18. dholder Kortinnehavarens namn AVV 3 digit Cardholder validation code Trest lligt kontrollnummer jmf med CVV Expires MM YY Expiry Date Giltighetstid Card Create Date Date Time Stamp Datum klockslag Nickname Name assigned by User to Smeknamn pa det fysiska help identify this Real Card kortet som hjalper kunden att skilja pa korten i SLIM THIN Ska aldrig vara nagot som identifierar kunden eller det fysiska kortet t ex det fysiska kortnumret Vcard Status Status of this User Status pa kunden Primary Card Status Real Card Status Status pa det fysiska kortet Status Information VCard Status VCard Status VCARD virituellt kort tabellen uppdateras nar en kund CPN_USER far tillatelse att generera CPN Varje CPN kan alltid kopplas ihop med det fysiska kortet se REAL CARD och en kund CPN_USER Revision Date 18 Januari 2009 Web CSS User Guide 14 Web Customer Service System User Guide 1 2 STATUS Char 1 not null A Active B Blocked IT Inactive D To be deleted R To be Archived Primary Card Status REAL CARDI Status STATUS Char 1 not null A Active B Blocked T Inactive D To be Deleted U Must change userid and password before next use L Registered not logged in yet P Must change password before next use Z To be
19. e to retrieve a list of customers with similar names Enter Credit Card Number to retrieve a list of account holders Enter Login Id to retrieve a list of customers with similar Login Ids 8 New Account amp Modify Account Q Modify cen Account Identifier Customer Name er te co CH a Main Menu Please modify customer details or click the Cards button to modify details of Cards assigned to this customer Customer Name temptest Login Name NOADDRESS H Password Is Re enter Password Password Hint PAM Email Address Status Active be Back modify Delete Reset cards Modify Account Customer Details Uppgifter som har med l seonord att g ra dvs Password Re enter Password Password Hint och PAM anv nds inte av banken Kundens beh righet styrs av samma behGrighetssystem som vid inloggning till Internetbanken med personlig kod Revision Date 18 Januari 2009 Web CSS User Guide 29 Web Customer Service System User Guide 1 2 De fem knapparna l ngst ner i bilden betyder Button Action Back G tillbaka till foreg ende sk rmbild Modify Uppdatera f r ndringarna Delete Tar bort tj nten e kort fr n kunden Kr ver bekr ftelse Reset Rensar ndringarna Cards Visar kundens kort N r man klickar pa Modify visas nedanst ende bild orbiscom customer service
20. ee RO EU 7 4 S ka information Seach and Display rr rr rr rr rn nr rr nn nn 9 4 1 1 Search CHEB ANNE rr rr rr enn et nana a 9 5 Customer Maintenance Fel Bokm rket r inte definierat 5 1 Registration ndra kunddata Fel Bokm rket r inte definierat 5 2 Modify GPN casita tone ARR a Maan eigen 33 5 2 1 Modification Permtted 34 6 Administration Administrera CSS 35 6 1 Web SS USer LIST assistante 35 6 1 1 Password EELER 36 6 2 New GSS USEF Five nee M Aie SE el 37 6 3 SS User Groups eege eege 38 63 1 Modify User GrO P EE 39 6 3 2 View Users within a Group 39 6 3 3 Create New User Group 40 7 Index of Displayed Information 41 7 1 Display Functionality EE 41 7 2 Gustomer Eeer 41 7 3 Eegen Mae e eege 41 7 4 CPN Details EE 41 TA TE E EEIE E 41 Pie e te E e EE 42 7 4 3 CPN Settled Transactions sine 42 Revision Date 18 Januari 2009 Web CSS User Guide 4 Web Customer Service System User Guide 1 2 1 Oversikt Web Customer Service System Web Customer Service System WEB CSS r en browser baserad applikation till v rt e kortssystem Det anv nds bl a f r att hantera kunders f rfr gningar och sp ra CPN transaktioner Revision Date 18 Januari 2009 Web CSS User Guide 5 Web Customer Service System User Guide 1 2 2 Behorighet Till anv ndare i CSS Systemet r beh righetsstyrt med eget anvandarID och l senord Beh righeten r differentierad beroende p vilken roll man har i organisatio
21. er Settlements Lista p transaktioner med status Settled 4 1 1 2 1 CPN CPN Search N r man klickar p Get CPN Details visas denna bild Revision Date 18 Januari 2009 Web CSS User Guide 20 Web Customer Service System User Guide 1 2 e orbiscom customer service system Please select search criteria Please enter search criteria then select one ofthe search options g Credit Card Number CPN 5299241147167141 Options Get CPN Details e Go Q g Customer Name be Login Id 33 4 Transaction Dates 162 CPN 5299241147167141 ed Main Menu 2007 03 15 16 07 55 None lt orbiscom customer service system Please select search criteria Please enter search criteria then select one of the search options gt credit Card number CPN 5299241147167141 Options Get CPN Details Lee O on 8 Customer Name nee se f Login Id TA Transaction Dates Prezauth Usage 0 IS d main Menu Merchant Id 4570002bABZ381848 Valid To 2010 01 24 00 00 00 Card Expires MM YY 01 13 VCard Status Active SI CPN Search CPN Details F lt Text Orbiscom Swedbank CPN 16 digit number for the virtual card Det 16 st lliga numret p det virituella kortet e kortet Customer Name Customer Name Kundens namn Credit Card Number Real Card number Det fysiska kortnumret CPN Expires MM YY Ex
22. f r de som har beh righet 6 1 Web CSS User List F r att lista alla beh riga anv ndare i Web CSS klickar man p CSS User List orbiscom customer service system Please select option Se CSS User List Options Name User Group Title Login Name Failed Logins Time Zone Status OREPRESENTATIVE Representative REPRESENTATIVE 0 Europe London Active Ed New CSS User FREE fife emm ms ones zu css user Groups Modify OSUPERVISOR Supervisor OSUPERVISOR o Europe London Active Main Menu Fer Web CSS User List Klickar man p knappen Modify f r man upp nedanst ende bild och kan g ra uppdateringar p anv ndare orbiscom customer service system Please select option Please modify CSS user details or select one of the options below Sq css userlist Name JPREPRESENTATIVE D I Newcss User User Group Representative e CSS User Groups Login name OREPRESENTATIVE uppercase Password case sensitive ye Main Menu Ra anter Password Password Expiration Days 30 Y 0 password does not expire Login Attempts Allowed 3 Failed Logins 0 Time Zone Europe London v CSS User Status Active x Back modify Delete Reset Revision Date 18 Januari 2009 Web CSS User Guide 35 Web Customer Service System User Guide 1 2 Modify Web CSS User Details De fyra knapparna l ngst ner i bilden betyder Button Actio
23. f 18 Options CPN CPN Issue Date CPN Last Updated Completion Written Customer Expires MM YY Status Reason toXRef Name d main Menu Code Details 5299241179011696 2007 03 28 12 09 33 04 07 Issued 2007 03 28 12 09 33 None Lydia Redford Details 5299241131319831 2007 03 28 11 40 09 08 07 Issued 2007 03 28 11 40 09 None Lydia Redford Details 5299241192163292 2007 03 28 11 37 10 04 07 Issued 2007 03 28 11 37 10 None Lydia Redford Details 5299241173138495 2007 03 28 11 34 15 04 07 Issued 2007 03 28 11 34 15 None Lydia Redford Details 5299241185683033 2007 03 28 10 30 07 04 07 Issued 2007 03 28 10 30 07 None LydiaRedford Details 5299241197388456 2007 03 28 10 09 17 04 07 Issued 2007 03 28 10 03 17 None Lydia Redford Details 5299241192717667 2007 03 28 10 08 50 04 07 Issued 2007 03 28 10 08 50 None Lydia Redford Details 5299241148681785 2007 03 28 09 29 45 04 07 Issued 2007 03 2809 29 45 None Lydia Redford Details 5299241187588271 2007 03 2809 25 35 04 07 Issued 2007 03 2809 25 35 None Lydia Redford Details 5299241197559932 2007 03 27 17 35 10 04 07 Issued 2007 03 27 17 35 10 None Lydia Redford Details 5299241134709202 2007 03 27 17 10 13 04 07 Issued 2007 03 27 17 10 13 None Lydia Redford VY Credit Card Number Search CPNs Results Fields Text Orbiscom Swedbank CPN 16 digit number for the virtual card Det 16 st lliga numret p det virituella kortet e
24. garanteras Dessa tre val finns e New Account nyupplagg kund Ska inte anv ndas e Modify Account Borttag av tj nsten e kort och ndring av status p fysiskt kort e Modify CPN ndring av status pa CPN 5 1 Modify Account Modify Account andrar men uppgifter pa kunden eller tar bort tj nsten e kort fran kunden F ljande bild presenteras nar man valt Modify orbiscom customer service system Please select option Please identify the account by Customer Name Credit Card Number or Login Id Enter a Customer Name to retrieve a list of customers with similar names Enter Credit Card Number to retrieve a list of account holders g New Account Enter Login Id to retrieve a list of customers with similar Login Ids amp Modify Account Q Modify cen Account Identifier Customer Name ei Go v Customer Name arch Rest Credit Card Number Login Id Matching records will appear here el Main Menu Modify Account Man fyller i s kv rde och klickar pa Go Nar man far fler tr ffar pa sitt s kvarde visas visas f ljande bild Revision Date 18 Januari 2009 Web CSS User Guide 28 Web Customer Service System User Guide 1 2 Customer Service System Windows Internet Explorer provided by Swedbank AB Go SI LJ http ekorttest swedbank se webcss sl ei sl Live Search SB KEE MM le Startsida Kanall customer Service System X er Quality Center 9 2
25. hen select one of the search options amp 5 Credit Card Number Credit Card Number 6761639759595417 Options Get Account Holders el Les Q cen g Customer Name M Login id LA Transaction Dates I Main Menu Klar Lokalt intran t 100 PE EE a QQ Credit Card Number Search Account Holders Customers F lt Text Orbiscom Swedbank Revision Date 18 Januari 2009 Web CSS User Guide 12 Web Customer Service System User Guide 1 2 Customer Name Customer Name Kundens namn Login ID Customer identifier as held Personnummer by the Issuer Login Name Name by which the Anv nds ej Customer Status Cardholder Logs in Kundens status Status of this User Create Date Date Timestamp for User Datum klockslag f r kunden Password Hint Only used for 3D Secure Anv nds ej PAM Only used for 3D Secure Anv nds ej Failed Logins Number of times User has Anv nds ej attempted but failed to Login Email address User s Email address Kundens e postadress Ej obligatoriskt Status information Customer Status CPN User Status Varje kund som har tj nsten e kort finns registrerad i denna tabell CPN USER ID r nyckeln och anv nds ocks f r att identifiera kunden Detta id r l nkat till USER LOOKUP tabellen vilken inneh ller kundens externa id EXT USER ID Detta r det anv ndarnamn som kunden anv nder sig a
26. klickat p Credit Card Number och klickar p Go f r man upp nedanst ende bild med f ljande val Revision Date 18 Januari 2009 Web CSS User Guide Web Customer Service System User Guide 1 2 e orbiscom customer service system Please select search criteria Please enter search criteria then select one of the search options gt Credit Card Number Credit Card Number 4123464122129341 Options Get Card Details v Go Oo ES Get Account Holders g Customer Name Get CPNs ba Login Id E Transaction Dates Matching records will appear here el Main Menu Credit Card Number Search Search Target Details First Level Search Results Second Level Results Drill Down Card Details Det fysiska kortets detaljer Customer Kortinnehavaren Generella kunddata CPN Lista p alla utst llda CPN e kort All data om valt CPN detta e kort H r kan man begr nsa t ex utst llt och draget belopp s kresultatet via datum T nk p giltighetstid Mechant mm att f r stort s kv rde kar svarstiden OBS T nk p att alltid klicka p Go vid en ny s kning eftersom bilden kan inneh lla information fr n tidigare kund G ller alla s kbilder Credit Card Number Card Details Search N r man klickar p Get Card Details visas nedanst ende bild H r kan man ocks se vid vilken tidpunkt och dag som kunden ansl t sig till e kort Card Create Date Revision Date 18 Jan
27. la kortet Auth Usage Number of times an Authorisation has been processed for the virtual card Antal g nger som auktorisation har gjorts p det virituella kortet Auth Amount The amount of the most recent Authorisation Beloppet p den senaste auktorisationen Last Authorised Date of the most recent Authorisation Datum d den senaste auktorisationen gjordes Settlement Usage Number of times a Settlement message has been processed for the virtual card Antal g nger som en clearingtrans gjorts p det virituella kortet Settlement Amount The amount of the most recent Settlement Beloppet p den senaste clearingtransaktionen Last Settled Date of the most recent Settlement Datum d den senaste clearingtransen gjordes Merchant ID Merchant Identification number Butikens id Valid From Date from which virtual card is valid Fr o m datum som det virituella kortet r giltigt Valid To Date to which virtual card is valid T o m datum f r det virituella kortet Card Type Card Type Korttyp Card Expires MM YY Expiry Date for Real card Giltighetstid f r det fysiska kortet Revision Date 18 Januari 2009 Web CSS User Guide 22 Web Customer Service System User Guide 1 2 Text Orbiscom Swedbank Primary Card Status Real Card Status Det fysiska kortets status Vcard Status Status of this User Kundens status 4 1 1 2 2 CDN Au
28. mum cumulative amount allowed Max till tna sammanlagda belopp CPN Limitations Displays any limitations for the virtual card as set by wither the Issuer or the Cardholder Ev Begr nsningar satta av kunden Pre Auth Usage Number of times a Pre authorisation has been processed for the virtual card Antal g nger som pre authorisation har gjorts p det virituella kortet Auth Usage Number of times an Authorisation has been processed for the virtual card Antal g nger som auktorisation har gjorts p det virituella kortet Auth Amount The amount of the most recent Authorisation Beloppet p den senaste auktorisationen Last Authorised Date of the most recent Authorisation Datum d den senaste auktorisationen gjordes Settlement Usage Number of times a Settlement message has been processed for the virtual card Antal g nger som en clearingtrans gjorts p det virituella kortet Settlement Amount The amount of the most recent Settlement Beloppet p den senaste clearingtransaktionen Last Settled Date of the most recent Settlement Datum d den senaste clearingtransen gjordes Merchant ID Merchant Identification number Butikens id Valid From Date from which virtual card is valid Fr o m datum som det virituella kortet r giltigt Valid To Date to which virtual card is valid T o m datum f r det virituella kortet Card Type Card Type Korttyp Ca
29. n Back Tar dig tillbaka till foreg ende bild Modify Uppdaterar f r ndringarna Delete Tar bort beh righeten i CSS f r denna anv ndare Kr ver bekr ftelse Reset Rensar ndringarna 6 1 1Password Control Web CSS beh righetsadministrat r kan ndra alla anv ndares l senord Web CSS beh righetsadministrat r kan tvinga en anv ndare att byta l seord n sta g ng hon loggar p Ska alltid anges vid nyuppl gg Giltighetstiden f r l senord kan anges 30 dagar rekommenderas Minimum och maximum l ngd p l senord kan anges L senordet ska best av minst 6 positioner Man kan blanda versaler och gemener Undvik att anv nda bokst ver som t ex a a och 6 Revision Date 18 Januari 2009 Web CSS User Guide 36 Web Customer Service System User Guide 1 2 6 2 New CSS User H r l gger man upp nya anv ndare I CSS Klickar man New CSS User visas f ljande bild orbiscom customer service system Please select option Please enter CSS user details Se CSS User List Name Ed New CSS User UserGroup Supervisor v CSS User Groups Login name uppercase Password case sensitive Al Main Menu Re enter Password Password Expiration Days 30 0 password does notexpire Login Attempts Allowed 3 Failed Logins 0 Time Zone GMT E CSS UserStatus Active k Create New CSS User Beh righetsadministrat ren f
30. ne of the search options Options List Customers A Search Results Il appear here Customer Name Search Go Man skriver in hela eller delar av namnet i namnfaltet klickar sen pa Go En lista med matchande kunder visas Revision Date 18 Januari 2009 Web CSS User Guide Web Customer Service System User Guide 1 2 gt Customer Service System Windows Internet Explorer provided by Swedbank AB oe x 6 GA rv LJ http ekorttest swedbank se webcss ll Xx pir fee 2 J a RR a 88 Startsida Kanalt customer Service System X Er Quality Center 9 2 2 9 fab gt Sida verktyg orbiscom customer service system Q search and Display search by Customer Name x Please select search criteria Please enter search criteria then select one of the search options gt Credit Card Number Customer Name test Options List Customers Go Q cen g Customer Name al i Z customer Names Matching test ping Login Id Records 1 to 19 of 19 FE Transaction Dates Click the Customer button to display the selected customer details or click the Cards button to list Cards assigned to the customer I 1 Main Menu Options Customer Name Login Id Login Name Customer Create Date Password PAM Failed Em Status Hint Logins Ad Customer Cards TEST 3802010102 Active 2005 08 22 14 21 59 TEST 47
31. nen Beh righet till systemet best lls via beh rig best llare som skickar in best llningen till Bankkort Helpdesk niv 2 via s rskild best llningsblankett L senordet ska vara minst 6 antal tecken Efter 15 minuter blir man automatiskt avloggad Till kunder i e kort Kundens beh righet till e kort ligger i bankens beh righetssystem Koden man anv nder r densamma som till Internetbanken med inloggning Personlig kod Vi anv nder oss m a o inte av Web CSS s beh righetssystem Kunden ska alltid ansluta sig till tj nsten e kort via den egna internetbanken Revision Date 18 Januari 2009 Web CSS User Guide Web Customer Service System User Guide 1 2 3 Login Logga p i CSS F ljande WEB adress ska anges f r att logga p i CSS https ekortadmin swedbank se webcss Paloggningssidan visas Se nedan Du anger ditt Login Name t ex p901xxx och ditt l senord Customer Service System Windows Internet Explorer provided by Swedbank AB oe ID hetp 2orbto1 unix webess elei sl le geet f 8 E startsida Kanalt m Error A customer Service system x dr Bl cr gt sdar G verktyg customer service system Login Please enter your login name and password Login Name Password Login Klar Lokalt intran t 100 Web CSS Log In Screen D refter presenteras v lkomstsidan och Main Menu Revision Date 18 Januari 2009 Web CSS User Guide 7
32. ons KS Transaction Dates ed Main Menu Credit Card Number Search CPN Details F lt Text Orbiscom Swedbank CPN 16 digit number for the virtual card Det 16 st lliga numret p det virituella kortet e kortet Customer Name Customer Name Kundens namn Credit Card Number Real Card number Det fysiska kortnumret CPN Expires MM YY Expiry Date for virtual card Giltighetstid f r det virituella kortet CPN AVV 3 digit Cardholder validation code Det 3 st lliga kontrollnumret jmf CVV CPN Status Virtual card status Det virituella kortets status CPN Issue Date Date Time Stamp Datum klockslag f r utst llandet av CPN Revision Date 18 Januari 2009 Web CSS User Guide 17 Web Customer Service System User Guide 1 2 Text Orbiscom Swedbank Last Updated Date Time Stamp of last change in CPN Status Senaste f r ndring Datum klockslag av CPN status Reason Code Completion Reason Code Orsakskod vid st ngning av CPN Written to XREF Whether settlement record has processed and been written to cross reference file Om clearingtrans har blivit processad Currency Code Currency code for Virtual Card Valutakod Num Usage Number of times the Virtual number Antal g nger som det has been used virituella kortet anv nts Tx Limit Maximum amount allowed per Max belopp per trans transaction Cumulative Limit Maxi
33. piry Date for virtual card Giltighetstid f r det virituella kortet CPN AVV 3 digit Cardholder validation code Det 3 st lliga kontrollnumret jmf CVV CPN Status Virtual card status Det virituella kortets status Revision Date 18 Januari 2009 Web CSS User Guide 21 Web Customer Service System User Guide 1 2 Text Orbiscom Swedbank CPN Issue Date Date Time Stamp Datum klockslag f r utst llandet av CPN Last Updated Date Time Stamp of last change in CPN Status Senaste f r ndring Datum klockslag av CPN status Reason Code Completion Reason Code Orsakskod vid st ngning av CPN Written to XREF Whether settlement record has processed and been written to cross reference file Om clearingtrans har blivit processad Currency Code Currency code for Virtual Card Valutakod Num Usage Number of times the Virtual number Antal g nger som det has been used virituella kortet anv nts Tx Limit Maximum amount allowed per Max belopp per trans transaction Cumulative Limit Maximum cumulative amount allowed Max till tna sammanlagda belopp CPN Limitations Displays any limitations for the virtual card as set by wither the Issuer or the Cardholder Ev Begr nsningar satta av kunden Pre Auth Usage Number of times a Pre authorisation has been processed for the virtual card Antal g nger som pre authorisation har gjorts p det virituel
34. r Guide 26 Web Customer Service System User Guide 1 2 Transaction Dates Search Search Target Details First Level Search Results Second Level Results Drill Down CPN En totallista p alla CPN under den s kta perioden Per CPN e Allt data p valt CPN t ex utst llt och draget belopp giltighetstid Mechant m m Man v ljer fr o m och t o m datum v ljer vilken tranaktionstyp man vill se i rullisten och klickar sen p Go Resultatet visas i nedre delen av bilden orbiscom Search and Display Please select search criteria gt Credit Card Number Q cn D Customer Name A Login Id Transaction Dates l Main Menu Details Details 2008 09 18 04 43 54 customer service system 5299241147167141 4123464122129341 7 Search by Transaction Dates ix Please enter search criteria then select one of the search options Start Date 15 wl September LM 2008 M 14 vl 26 v Options Get CPN Authorisations M Go End Date 15 M October v 2008 sel 14 IV 26 M el CPN Authorisations between 14 26 15 September 2008 and 14 26 15 October 2008 Records 1 to 5 of 5 Credit Card Billing Transaction 4 Transsetion Merchant a EE Seere ae gt number Anten Cartier 0 Rat O EE Details 2008 09 18 04 54 15 Authorisation 5299241147167141 4123464122129341 31 6 Unsettied Details 2008 09 18 04 54 03 Authorisation 5299241147167
35. rch 2 B DS We Be BB gt startsida kanali a feb l Sida Gb Verktyo Customer Service System X e HP Quality Center 9 2 e orbiscom customer service system Search and Display lt Please select search criteria Please enter search criteria then select one of the search options gt Credit Card Number Credit Card Number 6761639759595417 Options Get Account Holders gt Go Q cen 8 Customer Name f Login Id LA Transaction Dates Records 1 to 1 of 1 Click the Customer button to display the selected customer details or click the Card button to display Card details for the customer Main Menu Options Customer Login Id Login Customer Create Date Password PAM Failed Email Name Name Status Hint Logins Address Customer Card TEST E KORT 5303174444 Active 2007 02 27 10 03 53 Back t Klar SJ Lokalt intran t Rio Credit Card Number Search Get Account Holders Om man klickar p Customer f r man f ljande detaljer Customer Service System Windows Internet Explorer provided by Swedbank AB Go X LJ http ekorttest swedbank se webcss hs X ive Search llel 88 startsida Kanali customer Service System X Br Quality Center 9 2 Ze RR E Gi l Sida ki Oe verktyg Gre e orbiscom customer service system Please select search criteria Please enter search criteria t
36. rd Expires MM YY Expiry Date for Real card Giltighetstid f r det fysiska kortet Primary Card Status Real Card Status Det fysiska kortets status Vcard Status Status of this User Kundens status Revision Date 18 Januari 2009 Web CSS User Guide Web Customer Service System User Guide 1 2 Revision Date 18 Januari 2009 Web CSS User Guide 19 Web Customer Service System User Guide 1 2 4 1 1 2 CPN Nedanst ende bild f r man upp om man klickar p CPN H r r s kv rdet CPN e kortnummer Customer Service System Windows Internet Explorer provided by Swedbank AB 8o http 2zorbto1 unixfwebess el fs lt five sear Lekt ae e startsida kanal SEES customer Service System sl f opens heme 0 orbiscom customer service system 9 c E Please select search criteria Please enter search criteria then select one of the search options gt Credit Card Number Q cen amp customer Name th Login Id A Transaction Dates Options Get CPN Details Get Authorisations Get Settlements Matching records will appear here I Main Menu SJ Lokalt intran t 100 CPN Search Search Target Details First Level Search Results Second Level Results Drill Down CPN e kortets alla detaljer t ex giltighetstid och status Authorisations Lista p auktoriserade transaktion
37. system BARR ER Please select option Please identify the account by Customer Name Credit Card Number or Login Id Enter a Customer Name to retrieve a list of customers with similar names Enter Credit Card Number to retrieve a list of account holders Q Newaccount Enter Login Id to retrieve a list of customers with similar Login Ids modify account Q Modify cen Account Identifier Customer Name E TE Go Kal i Main Menu D Customer details have been modified Please modify customer details or click the Cards button to modify details of Cards assigned to this customer CustomerName femptest Login Name NOADDRESS Il Password HI Re enter Password Password Hint dunno PAM Email Address FS Status Active G Modify Delete Reset Cards al Modify Account Confirmation N r man klickar p Delete som tar bort tj nsten e kort fr n kunden visas denna bild Revision Date 18 Januari 2009 Web CSS User Guide 30 Web Customer Service System User Guide 1 2 e orbiscom customer service system Account Modification e Please select option Please identify the account by Customer Name Credit Card Number or Login Id Enter a Customer Name to retrieve a list of customers with similar names 8 New Account Enter Credit Card Number to retrieve a list of account holders Enter Login Id to retrieve a list of customers
38. thorisation and Settlements Search Att s ka efter auktorisationer och Settlements har ett lika fl de Nedan visas Get Authorisations Nar man klickar pa Get Authorisations visas f ljande bild orbiscom customer service system Please select search criteria Please enter date range forsearch Search forall Authorisations gt credit Card Number Q ow EndDate 15 sl October 2008 e 13 M 57 M Lee Back g Customer Name BEES Ss z Transaction Dates Matching records vill appear here search for Authorisations between Stan Date 15 September zl 2008 v 13 57 A Main Menu CPN Search Authorisations Man kan v lja att s ka pa alla eller f r en tidsperiod rekommenderas i b da fallen visas f ljande bild orbiscom customer service system Please selectsearch criteria Please enter date range for search Search for all Authorisations gt Credit Card Number Q con 8 Customer Name ft Login Id Search for Authorisations between start Date 4 6 September Records 1 to9 of9 2 Transaction Dates d DEER Date S Tx Type Billing Keser e Transaction Transaction A eme Status Details 2008 09 18 04 54 19 Authorisation 316 Unsettled ieee ee ee Details 2008 09 1804 53 07 Authorisation Unsettled one ae wem Details 2008 09 18 04 43 54 Authorisation 316 Unsettled ES
39. tt koppla upp sig till e kortsystemet STATUS Char 1 not null A Active B Blocked T Inactive D To be Deleted U Must change userid and password before next use L Registered not logged in yet P Must change password before next use Z Archive Om man klickar pa Card far man f ljande detaljer Revision Date 18 Januari 2009 Web CSS User Guide Web Customer Service System User Guide 1 2 e orbiscom amp search and Display Please select search criteria gt Credit Card Number Q on a Customer Name Item Credit Card Number Click the Services button to list the services customer service system gt Search by Credit Card Number Please enter search criteria then select one of the search options 4123464122129341 Options S card Details 4123464122129341 Lydia Redford Value 4123464122129341 F retagskort Emile JHeskey 123 01 13 2007 03 15 16 06 32 Card of love Active Active Get Account Holders Go assigned to the Card for Lydia Redford Credit Card Number Search Account Holders Cards Falt Text Orbiscom Swedbank Credit Card Number The customer s real credit card number Det fysiska kortnumret Card Product Type of Real Card Kortprodukt Primary Account Holder Name of Real Car
40. uari 2009 Web CSS User Guide 10 Web Customer Service System User Guide 1 2 orbiscom customer service system Please select search criteria gt Credit Card Number Q cen Q Customer Name A Login Id 33 Transaction Dates el Main Menu Credit Card Number 4123464122129341 Options Primary Account Holder Emile J Heskey _ eme Seite Resto Please enter search criteria then select one of the search options Get Card Details x Go ae 2007 03 15 16 06 32 Credit Card Number Search Card Details F lt Text Orbiscom Swedbank Credit Card Number The customer s real credit card number Det fysiska kortnumret Card Product Type of Real Card Kortprodukt Primary Account Holder Name of Real Cardholder Kortinnehavarens namn AVV 3 digit Cardholder Trest lligt kontrollnummer validation code jmf med CVV Expires MM YY Expiry Date Giltighetstid Status Real Card status Det fysiska kortets status Card Create Date Date Time Stamp Datum klockslag Credit Card Number Account Holders Search N r man klickar p Get Account Holders visas denna bild Revision Date 18 Januari 2009 Web CSS User Guide 11 Web Customer Service System User Guide 1 2 Customer Service System Windows Internet Explorer provided by Swedbank AB 0 dr http ekorttest swedbank se webcss MIE Xx Live Sea
41. yller i r tt data se ovan och klickar p Register User Group enligt separat instruktion Login name anv ndarens normala p id t ex p105XXX Login Attempts Allowd ska vara 3 Time Zone ska vara Europ Stockholm CSS User Status ska anges till Change Password at Next Login Revision Date 18 Januari 2009 Web CSS User Guide 37 Web Customer Service System User Guide 1 2 6 3 SS User Groups I CSS User Groups kan man skapa och ndra beh righetsgrupper Beh righetsgrupper skapas f r att man enkelt kan ge en ny anv ndare r tt beh righet beroende p var och med vilka uppgifter hon jobbar med N r man klickat p CSS User Groups visas f ljande bild orbiscom customer service system Records 1 to3 of 3 Please select option Click the Modify button to modify the selected user group details or click the Create button to create a newuser group Click the Users KE CSS UserList button to display the listof users belonging to the selected user group Ed LEE Options Title Access CSS User Groups Searchand Display CVV Account CPN CSS Admin Display Registration Registration el Main Menu Web CSS User Groups De fyra knapparna l ngst ner i bilden betyder Button Action Modify Uppdaterar f r ndringarna Users Lista p alla anv ndare inom denna beh righetsgrupp Back Tar dig tillbaka till f reg ende bild Create Skapa en ny beh righetsgrupp
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