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HP ProLiant ML350 Generation 5 Server User Guide

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2. VC VCCD 4 BSMI notice Be PRR VER FE TESTER ASS ARERR EE BEER Korean notice Class A equipment Az 717 273 828417 0 7712 YP Zoe HAHN Boy A EE ASAH 0 AS FO BE Hol vost HFH cH NI Ro nio E rir Class B equipment BE 717 738 SBS 71 0 71712 73822 AAMAS SB E IBM FAXISOAME SE TEAN ASS LSUCH Regulatory compliance notices 99 Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation
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6. cage SH iol 15 Disconnect the first power connector of both system power cables from any installed media bay devices 16 Connect the included power cable extension a Connect the extension to the PCI X expansion cage Hardware options installation 57 b Connect the extension to the first power connector of both system power cables 17 Connect the power connectors on the power cable extension to any installed media bay devices Route the unused portion of the system power cables to avoid airflow restriction 18 Install any other expansion boards Installing an expansion board on page 49 19 Slide the hard drive cage back into the chassis and then secure the cage with the four T 15 screws 20 Install the access panel on page 20 21 Do one of the following o Close or install the tower bezel as needed Hardware options installation 58 o Install the server in the rack 22 Connect any external cables to the PCI X expansion boards 23 Power up the server on page 17 24 Run RBSU and enable the Optional PCI X Riser Fan Monitoring setting Enabling this option provides health monitoring of the riser fans ROM Based Setup Utility on page 68 Redundant fan assembly option The server supports redundant fans to provide proper airflow to the system if a primary fan fails In the standard non redundant configurati
7. NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems device drivers and applications Many crashes freeze a system requiring you to do a hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows operating systems experience a blue screen trap when the operating system crashes When this happens Microsoft recommends that system administrators perform an NMI event by pressing a dump switch The NMI event enables a hung system to become responsive again de rss switch estion _ Deft _ 2 Off iLO 2 security is enabled security On iLO 2 security is disabled Off System configuration can be changed On System configuration is locked GE e rss Of Power on password is enabled On Power on password is disabled Off No function On Clear NVRAM ened When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM A CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur Component identification 12 System board LEDs FBDIMM 1 8 3 Processor
8. OS boot problems flowchart on page 88 Server fault indications flowchart on page 90 Troubleshooting 81 Start diagnosis Do 1 De Yes you want General diagnosis to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart a Symptom information on page 79 Service notifications on page 81 Loose connections on page 80 Troubleshooting 82 a The most recent version of a particular server or option firmware is available on the following websites e HP Support website http www hp com su e HP ROMBIOS Firmware Updates website hitp 7h18023 www 1 hp com support files server us romflash ht ml General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the
9. For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website http register hp com Setup 28 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 However if processor 1 fails the system automatically boots from processor 2 and provides a processor failure message The server uses an embedded PPM 1 as a DC to DC converter to provide the proper power to processor l Z CAUTION To prevent possible server malfunction do not mix processors of different speeds or cache sizes Refer to the label on the processor heatsink for a description of the process
10. Optional When shipping a server with a full height device installed replace the front guide screw with a shipping screw Installing the full height media device shipping screw on page 44 8 Connect the data and power cables to the rear of the device LY IMPORTANT If both SATA and PATA optical devices are installed simultaneously only one can boot at a time Boot priority will go to SATA if media is inserted into the SATA optical drive Boot priority for PATA is not configurable To boot PATA remove the media from the SATA optical device or remove the SATA optical device Hardware options installation 43 oD BA DEOD me se ou BQODDMI Se Ce a ONE SEA if fa DuECEEESEE board Connecting it to the SATA drive may interfere with other installed media bay devices o SATA DVD ROM drive p Gs Il BAe sm am EE IE JE JE JE ME OE CREM CDOCOA EST MO W ODE COO ROP EC CO COR CO EE A 9 Install the access panel on page 20 10 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Installing the full height media device shipping screw When shipping a server with a full height media device installed always install a shipping screw to secure the device Hardware options installation 44 1 Install the full height media device I
11. 74 and Erase Utility on page 72 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http h18013 www1 hp com products servers management smartstart index html SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website hitp www hp com servers sstoolkit Configuration and utilities 67 Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant
12. C to 70 C 40 F to 158 F Maximum wet bulb temperature 28 C 82 4 F Relative humidity noncondensing All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Specification SSS Height without tower feet Height with tower feet Depth with tower bezel wih Weight no drives installed Models with a redundant power supply Input requirement Rated input voltage Rated input frequency Rated input current 10 A 110 V to 5 A 220 V Rated input power Power supply output Rated steady state power 800 W low line 1000 W high line Server specifications 103 Maximum peak power 1000 W low line 1200 W high line Server specifications 104 Technical support Related documents For related documentation refer to the Documentation CD Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision
13. Power down the server on page 17 Configuration and utilities 73 Remove the access panel on page 19 Set positions 1 5 and 6 of the system maintenance switch to On Install the access panel on page 20 Power up the server on page 17 Wait for the server to emit two beeps Repeat steps 1 and 2 Set positions 1 5 and 6 of the system maintenance switch to Of 2 NRN ME Repeat steps 4 and 5 When the server boots the system identifies whether the current ROM bank is corrupt If a corrupt ROM is detected the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt If both the current and backup versions of the ROM are corrupt the server automatically enters ROMPaq disaster recovery mode USB support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices before the operating system loads through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 or 2 0 depending on the version of the hardware Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality for e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support For more informati
14. Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the System Options menu Configuration and utilities 70 3 Select Serial Number The following warning is displayed WARNING
15. WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID Enter the product ID and press the Enter key Press the Esc key to close the menu Press the Esc key to exit RBSU ee Ne SS 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPaq utility enables you to upgrade the sys
16. known good copy 3 j Troubleshoot Diagnostics run problem found without errors by Diagnostics 5 Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Does Troubleshoot Break server down to minimum configuration condition still possible corrupted system disk or OS exist Add parts back to configuration to isolate component Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 7 2 e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 90 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 75 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website h
17. mere de Den men 67 ROM Based Setup Utility sise 68 Array Configuration UNIS nee menti nee 69 Option ROM Configuration for Arrays sis nissan itunes 70 HP Proliant Essentials Rapid Deployment Pack i 70 Re entering the server serial number and product ID uec 70 Management gt iesen n a A A E N E R 71 Automatic Server RECOVERY 1355 sc med cass nannan EEES I NEEE tee EENEN RR A AAEE eee een EANET AEE 71 ROIN ee MEI a E Eh 71 Integrated Lights Out 2 techn logy NN 71 System Online ROM flash component utility iii 72 Erase MUSE 72 Management Agents EE 72 HP Systems Insight Manager nana a Re Ant 73 Redundant ROM Support esoe e rr ee E E ER 73 USB SUP DOM ne nb tn ie rt en ne nl nn na set 74 Diagnostic tools anera ee encom at nou seas eG Sens sw ec ce E E 74 Array Diagnostic Unies ee a a anne 74 HP Misti POS RSR NN r ER 75 Integrated Management log NRN 75 Keeping the system curreit mn inner 75 DIVERS Eo 75 Proliant Support Pa SS 76 Operating system version support 76 Change control and proactive notification NNN 76 Care Pack esnin e E E E A R ne E E E S E 76 Contents 4 ON nd donnons mini E ET 27 Treubleshooting tesoUrees ne need eme im de te at 77 Prediadgnostie stebS oe 77 Important safety information sise 77 Symptom information zsseeru retire niten ee ret dencer canons neeneednnserceed ne c dnnsereetiasete ESSEE Eneee reenn eren 79
18. 1 fan failure fan 5 PPM 1 embedded Processor 2 fan failure fan 6 PPM 2 Temperature threshold Optional redundant system fan 4 System fan 3 Amber FBDIMM failed Of FBDIMM functioning Amber Processor 1 failed Of Processor 1 functioning Amber Fan is not installed or has failed Of Processor fan is functioning Amber PPM 1 failed Of PPM 1 functioning Amber Processor 2 failed Of Processor 2 functioning Green Power supply is on and functioning Of No AC power or failed power supply Amber Fan is not installed or has failed Of Processor fan is functioning Amber PPM 2 failed Of PPM 2 functioning Amber System temperature threshold exceeded Of Normal operation Amber Redundant fan has failed Of Redundant fan is functioning Amber Fan is not installed or has failed Of Rear fan is functioning Component identification 13 CIC 12 Optional redundant system fan 2 System fan 1 Online spare memory Amber Redundant fan has failed Of Redundant fan is functioning Amber Fan is not installed or has failed Of Rear fan is functioning Amber Online spare memory is in use due to memory failover Of Normal operation Green System is in online spare memory mode Of Normal operation System LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red the server is experiencin
19. 96 removable media cage 40 required information 105 ROM redundancy 73 ROM updating 72 ROM Based Setup Utility RBSU 68 ROMPag utility 71 73 S safety considerations 24 77 SAS drives 15 39 SATA hard drive 15 39 SATA optical drive 42 65 scripted installation 67 serial number 70 serial port 51 series number 96 server fault indications flowchart 90 server features and options 29 site requirements 22 SmartStart autorun menu 67 SmartStart Scripting Toolkit 67 SmartStart software 28 SmartStart overview 67 space requirements 21 specifications environmental 103 specifications server 103 start diagnosis flowchart 81 static electricity 102 support 105 support packs 67 supported operating systems 76 symbols on equipment 78 system battery 94 system board 11 13 system board battery 100 system board LEDs 13 system maintenance switch 11 12 system power LED 8 Systems Insight Manager 73 T Taiwan battery recycling notice 100 tape drives 42 technical support 105 telephone numbers 105 temperature requirements 22 tower bezel removing 18 tower server setting up 25 tower to rack conversion 62 troubleshooting 77 U UID LED 8 10 17 updating the system ROM 73 USB support 74 utilities 67 utilities deployment 67 70 V ventilation 21 W warnings 24 78 website HP 105 Index 118
20. ACU is a browser based utility with the following features e Runs as a local application or remote service Configuration and utilities 69 e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e
21. Green Network link Flashing Network link and activity Of No link to network If power is off view status on the rear panel RJ 45 LEDs Blue Activated Flashing System remotely managed Off Deactivated Component identification 8 Rear panel components tem 6 PCI Express x8 slots x4 vied S O EE D Component identification 9 Rear panel LEDs and buttons Power supply LED Green Power supply is on and functioning Of No power or inadequate power supply UID LED and button Blue Activated Flashing blue Remote inquiry Off Deactivated iLO 2 activity LED Green or flashing Network activity Off No network activity iLO 2 link LED Green Linked to network Off Not linked to network 10 100 1000 NIC Green or flashing Network activity Off No network activity 10 100 1000 NIC link Green Linked to network Off Not linked to network Component identification 10 System board components NOTE PPM 1 is embedded in the system board item pin SS SAS SATA connector drives 1 4 SAS SATA connector drives 5 8 SATA optical connector select models only PCI X slot 1 133 MHz PCIX slots 2 3 100 MHz PCI Express x8 slots 4 6 x4 routed Component identification 11 tem Description S Optional redundant system fan 4 connector System fan 2 connector Optional redundant system fan 3 connector System fan 1 connector FBDIMM slots
22. Prepare the server for dinosaures deniers 80 LOOSE connections RS 2 80 Service notifieationS ss sn 81 Troubleshooting fowchans ss Re ne nt ee E 81 Start diagnosis TOW EIN sn andre noie Ete GER 81 General diagnosis flowchart s sess ea nn neue 82 Server power on problems flowchart is 84 POST problems tlowehart ssis dnni e nine ethane ini antenne dea nent 87 OS boot problems flowchart ins 88 Server fault indications flowchart nou Renan aan 90 POST error messages and beep codes i 92 Introduction to POST error messages eect 92 Power Supply Solution Not Fully Redundant ss 93 207 Invalid Memory Configuration DIMMs must be installed in pairs or sequentially 93 DO A NN 94 cr OM NN ceca os cae 96 Regulatory compliance identification numbers 96 Federal Communications Commission notice 96 FCC rating la be an den ne eo dl noie 96 Class Aegu menh AR essaie teens his teen di Mt laid ns 96 EAE oTa E E E E 96 Declaration of conformity for products marked with the FCC logo United States only 97 Modificati 02244535 nn Ni nn elodie 97 Cb 97 Canadian notice Avis Canadien sien 98 European Union regulatory notice sise NN Neon 98 Japanese notice prose ane N EE 99 A LL A E EE 99 Korean notice eisses a e eK EE E EE RE 99 aseriGomolidneeaiaa St RUE 100 Battery replacement notice 2usineanesiiinlieminenn init KEE EENE EER DIESTE E eee tastes 100 Taiwan battery recycling notice nana nn non
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24. Sis RHE HP ERER CSR BRS HEE CHM APA HP 5 HP HP SUE RER SHEA BTTMMEIAR HP HEAR HP MERA EARR o ERFAR SH HP th http www hp com go selfrepair AZ re HP ASES ACS 4 4Sfstu AHO WE RE WA A AS SESS HHS ALS 2 HH DA AZ FEICS FSS OS ASSO SASIASUCE AS SOt HP HP AHA SaAA EE MBIA BSAA CR HSS ASSO HG HPE AS HSS BE ASAA SLO ASA DAS UTS BUC CSR FEAE SRT AEU 14 YUZ BITE OF APSO Bs AB ALS XI HPO 0 WAS QBS SS 0 AH AOI CH St BSH X HAH APEH DU Az et MEM APSO BH 0 FESS NA AE Felt Asses SASAGUC SHA ASAH HPO o FE WAS RAY Zo ASAE TAS A Sl of Sore BS AIS FAO Cet FA HIS AO Walt Ars S LEU Bal AUF HP FSS NA AS SAtSssteS AASASUC HPE Hse NA HSE A SA MHA A SAAS SH PSS DASSS sD UAUC oA FSS Illustrated Parts CatalogOl No HA SO UEU CSR FEEL Mu SHS AeA ZHAO CE SAA GSO ASores HH SO
25. Slide the access panel back about 1 5 cm 0 5 in 3 Lift and remove the access panel NOTE Turn the access panel over to locate the hood labels These labels provide information on installing various options flexible memory configurations LED status indicators and switch settings Operations 19 Install the access panel 1 Place the access panel on top of the server allowing it to extend past the rear of the server approximately 1 5 cm 0 5 in 2 Slide the access panel forward until it clicks into place and close the access panel latch Operations 20 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 Hour Callto Repair o 4Hour 24x7 Same Day o 4 Hour Same Business Day e Software support o Microsoft o Linux o HP Proliant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 2
26. The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 73 e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 2 user interface e From within HP Insight Diagnostics on page 75 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating system installation media If you are installing a SmartStart supported operating system use the SmartStart software on page 67 and its Assisted Path feature to install the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD be sure that you are using the latest version of SmartStart by visiting the SmartStart website hitp www hp com servers smartstart For more information refer to the documentation provided with the SmartStart CD Configuration and utilities 75 If you do not use the SmartStart CD to install an operating system drivers for some of the new hardware are required These drivers as well as other option drivers ROM imag
27. as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website hitp www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a diskette CD or hard drive During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website hitp www hp com support smartstart documentation Array Configuration Utility The server supports multiple memory modules and RAID levels e 64 MB supports RAID O 1 10 e 128 MB supports RAID O 1 5 and 10
28. caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP hitp www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und hohere Flexibilit t beim Austausch defekter Bauteile zu ermoglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden Technical support 107 kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben
29. from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Contents of the tower server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server The contents of the server shipping carton include e Server e Tower server feet e Power cord e Keyboard not included in all regions e _ Mouse not included in all regions e This document Documentation CD and software products In addition to the supplied items you may need e T15 Torx screwdriver e Hardware options e Operating system or application software Setup 24 UPS Contents of the rack server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you may need T 15 Torx screwdriver Hardware options Operating system or application software PDU Installing hardware o
30. is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing irregularly Amber flashing The drive is active but a predictive failure alert has been regularly 1 Hz received for this drive Replace the drive as soon as possible _ irregularly The drive is active and it is operating normally Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not contigured as part of an array Component identification 16 Operations Power up the server To power up the server press the Power On Standby button Power down the server Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed LY IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up t
31. level HP contact information For the name of the nearest HP authorized reseller In the United States see the HP US service locator webpage http www hp com service locator In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Technical support 105 Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer sel
32. servers This utility is run during State 0 Run Hardware Configuration Utility when doing a scripted server deployment CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file This file can then be deployed across multiple servers with similar hardware and software components For more information refer to the SmartStart Scripting Toolkit User Guide on the HP website htp h18004 www1 hp com products servers management toolkit documentation html ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include e Configuring system devices and installed options e Displaying system information e Selecting the primary boot controller For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e To access RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key LY IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setti
33. the Important Safety Information document provided with the server Troubleshooting 77 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AAA A A AN AN AI 27 22 kg 60 saat PTO lb RTE This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of p
34. the following o Close or install the tower bezel as needed o Slide the server back into the rack Hardware options installation 41 Identifying guide screws When installing drives in the removable media bay guide screws must be installed to make sure the drives correctly align in the drive cage HP has provided extra guide screws located behind the side access panel Depending on the option use 5 25 M3 metric screws or HD 6 32 shipping screws The metric screws supplied by HP are black Installing a half height or full height media device The server includes five removable media bays The server ships with an optical drive and the other four bays are vacant You can install two full height removable or up to four additional half height media devices in the removable media cage To install a half height or full height media device 1 2 SN eS Power down the server on page 17 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the access panel on page 19 Remove the media bay blank Accessing the removable media cage on page 40 Install the guide screws Identifying guide screws on page 42 if applicable Slide the drive into the bay until it clicks into place Hardware options installation 42 o Half height device 7
35. the server Installing the server into the rack Setup 26 A WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment e Observe local occupational health and safety requirements and guidelines for manual material handling e Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 lb at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails A CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack Refer to the installation instructions that ship with the 3 7U Quick Deploy Rail System 2 Install an additional extender bracket included with the server to the cable management arm Refer to Converting the cable management arm swing in the installation instructions that ship with the 3 7U Quick Deploy Rail System 3 Connect peripheral devices to the server Rear panel components on page 9 4 Connect the power cord to the
36. transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 102 Server specifications Environmental specifications emsmwy Shipping 40
37. voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretou
38. was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency Troubleshooting 79 To answer these questions the following information may be useful Prepare 1 Run HP Insight Diagnostics on page 75 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses the server for diagnosis Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server on page 17 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx
39. with the expansion board Install the expansion board retainer Install the access panel on page 20 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Connect any required external cables to the expansion board Refer to the documentation that ships with the expansion board Parallel and second serial connector option To install the component 1 2 eer Se Power down the server on page 17 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the access panel on page 19 Remove an expansion slot cover Removing the expansion slot cover on page 48 Install the parallel and serial connector bracket and close the slot cover Connect the parallel and serial cables to the parallel and serial connectors on the system board Install the access panel on page 20 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Power up the server on page 17 Hardware options installation 51 10 Enable the feature under the System Options menu in RBSU For more information on RBSU refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart PCI X expansion cage option The PCI X
40. 0 e 128 MB supports RAID O 1 5 and 10 Z CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress LY IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the component 1 Power down the server on page 17 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the access panel on page 19 Install the cache module with integrated battery pack m F 5 Install the access panel on page 20 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 7 Power up the se
41. 0 For all PATA devices set the configuration jumpers to Cable Select or CS ATA PATA hard drives are not supported LY IMPORTANT If the network operating system is Novell NetWare HP recommends that you connect the optical drive to the primary PATA channel and to the Drive 0 connector on the PATA cable Cabling 66 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 75 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 69 Array Diagnostic Utility on page
42. 4 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Optimum environment When installing the server select a location that meets the environmental standards described in this section Space and airflow requirements Tower server Setup 21 In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Rack server To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet AA CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the ga
43. DS un nn ue eee nee 15 SAS and SATA hard drive LED combinations KK 15 EE 17 Power Up the server uuu 17 PREF MINT SEINE Re en nn on nent n e 17 Extend the server RNNSD 17 Remove the server from the bn nine dns 18 Access the server rear panel rack model 18 Open or remove the tower bezel suisses 18 Remove the access panel sisi 19 Install the access panel ia Re vat adededadacanesteagnekedsdusesndbe dens sevesentaseeiace lesz saaadeedebotiteoensas 20 TE E E I E I A OA E OTA IOTI 21 Optional installation services usine 21 ptimummilienVironmentliiili rene A A Reel ooaewdyy dover ade SON NA A teens 21 Space and airflow requirements is 21 Temperature requirements sissiscvcceccenessssaeevnaceceanessasetes dececncesanesuues ETEEN EEEE EEEE EEEE Eer as 22 Power TEQUIFEMENES coaste oii tiin nierien EEEE Ei 23 Electrical grounding requirements issue none 23 Rack planning resource Serran E R E e E EEE E E a OEE 24 Rack WAMIngS saranno ae A en nr ee 24 Contents of the tower server shipping carton ses din ina 24 Contents of the rack server shipping carton in nent ont 25 Installing hardware options en an ee ttti tnt tSt ol ener NER 25 Setting up a tower servVer eniinn o EE EE 25 Installing the server into the RER Re Sn ee nn nr ie 26 Powering up and configuring the Serena nee n inner 27 Installing the operating system Re cd hole brie ene 28 Registeringthe seVeF ER entente ae 28 Hardware opiions Tt tira oa G
44. DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 80 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 105 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 82 Troubleshooting 89 Start OS boot problems 2 Go to POST Problems Does the DS A server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors Does SmartStart No troubleshoot possible recognize boot hard drive subsystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics ls this a known good copy of SmartStart Still fail with
45. Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fi
46. HP Proliant ML350 Generation 5 Server User Guide ar Part Number 405047 003 September 2007 Third Edition Copyright 2006 2007 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents I ER 7 Front panel Compo ents iitustan fins hunter ii 7 Front panel LEDs and buttons issues 8 Rear panel components eee 9 Rear panel LEDs and buttons usines 10 System board components sise 11 NM Mp RP A 12 System maintenance switch iii 12 System board EDSRSINIINNNNNIISNRNNNNHBSNNRIOORRORIOININNNNKNINNOINIIIIINN LNANND ee 13 System LEDs and internal health LED combinations 14 SAS and SATA Hard drive E
47. HP website http www hp com products servers platforms e Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers 03 Guide located on the dial CD or on the HP website http www hp com suppor 9 HP contact information on page 105 Troubleshooting 83 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server ls this a newly installed server Were options 3 4 added or was the Check for Download the latest configuration changed Service software and tly Notifications firmware from the hab HP website Does condition still exist 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or or
48. IMMs must be installed in pairs unless operating in single FBDIMM mode The server supports single FBDIMM mode only in FBDIMM slot 1A e FBDIMMs must be installed in sequential order beginning with bank A In Advanced ECC mode FBDIMMs must be populated as specified in the following table unless a single DIMM is used Hardware options installation 36 Configuration Bank A Bank B Bank C Bank D 1A and 5A 2B and 6B 3C and 7C 4D and 8D Online spare memory configuration Online spare memory provides protection against degrading FBDIMMs by reducing the likelihood of uncorrectable memory errors An understanding of single rank and dual rank FBDIMMs is required to understand memory usage in online spare mode FBDIMMs can either be single rank or dual rank Certain FBDIMM configuration requirements are based on these classifications A dual rank FBDIMM is similar to having two separate FBDIMMs or ranks on the same module Although only a single FBDIMM module a dual rank FBDIMM acts as two separate FBDIMMs The purpose of dual rank FBDIMMs is to provide the largest capacity FBDIMM for the current DRAM technology If the current DRAM technology allows for 2 GB single rank FBDIMMs a dual rank FBDIMM using the same technology would be 4 GB In online spare mode a single rank of memory acts as the spare memory For single rank FBDIMMs the entire FBDIMM acts as the spare memory For a dual rank FBDIMM only half of the FBDIMM acts as the spare m
49. Remove the two T 15 screws from the rear panel using the T 10 T 15 Torx screwdriver and then remove the rear access panel Retain the screws for securing the PCI X expansion cage 5 Remove the airflow shield from the chassis Retain the shield for future use if the PCI X expansion cage is not installed ef a eo om ew oe e ml ar Fes esse EAMA aaas FANM 125 eee Hardware options installation 53 6 Remove the four T 15 screws from the hard drive cage and then slide the hard drive cage partially out of the chassis 7 Pull the spring loaded locking pin out and then turn one quarter turn to an extended position Hardware options installation 54 Remove a PCI X expansion slot cover 8 Install PCI X expansion boards in the PCI X expansion cage 9 55 Hardware options installation 10 Install the PCI X expansion cage Secure the assembly with the screws from the rear access panel 11 12 Remove the expansion board or the expansion slot cover for expansion slot 6 The PCI X expansion cage is supported only by slot 6 13 Install the included PCI Express conversion card into expansion slot 6 NOTE With the PCI X expansion cage option the additional PCI X slots are recognized as slot 6 by the ROM Hardware options installation 56
50. The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server A a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 27 22 kg manual handling 60 lb e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product AA CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server AA CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server
51. a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour
52. atement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency Regulatory compliance notices 96 energy and if not installed and used in accordance with the instructions may cause harmful interference t radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the in
53. cie STE by Insight entry identifying health LED health LED Management the problem amber Agents The system is 4 degraded Gather information from the System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illuminated Obtain failure information from ah IML entry if available ls a hard drive fault LED on ls there 7 Sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED solid or blinking Blinking 8 Replace or reseat component identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis feature in HP Insight Diagnostics Online failure alert has Edition This feature is found on been received for Mark the corresponding IML SmartStart 7 4 or greater If the feature is this drive entry as repaired if present not available call an HP service provider A predictive POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all new messages generated by this server Some messages are informational and do not indicate an error A server generates only the codes that are applicable to its configuration and options Troubleshooting 92 For a complete lis
54. e label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding st
55. e Nan 100 Power cord statement for Japan ne ni en 101 Electrostatic is EAMG Ecard eanna RR RAR REN RR RR eS 102 Preventing electrostatic discharge ui 102 Grounding methods to prevent electrostatic discharge 102 i i i A i 103 Environmental specifications uses 103 Server Specifications AL 22 cred ca2yedtadednncesdcatndee jeagndnddcagva eanenesend2ddysa2sebentacedd pesstetdoccttedtatseledasvatacdeedvateees 103 D D CN D D eee rere eran 105 Related OUEST E nn nn den 105 Betore you Contact MP a nn den te MMA RS NESE 105 HP contact informati n Nr E E NESER EE 105 Customer SR 106 Contents 5 Contents 6 Component identification Front panel components Description e Hot had ave hae Bboy ve cage mode Hot herd ive boys by dive cage mode Component identification 7 Front panel LEDs and buttons Internal health LED External health LED power supply NIC 1 activity LED UID LED UID button Green Power on Amber System shut down but power still applied Of No power Green Normal Amber System degraded To identify the component in a degraded state refer to system board LEDs on page 13 Red System critical To identify the component in a critical state refer to system board LEDs on page 13 Of Normal when in standby mode Green Normal Amber Power redundancy failure Red Critical power supply failure
56. e to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 81 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 82 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 81 e General diagnosis flowchart on page 82 e Server power on problems flowchart on page 84 e POST problems flowchart on page 87 e OS boot problems flowchart on page 88 e Server fault indications flowchart on page 90 Start diagnosis flowchart Use the following flowchart to start the diagnostic process ltem Referto S O General diagnosis flowchart on page 82 2 Power on problems flowchart Server power on problems flowchart on page 84 POST problems flowchart on page 87
57. embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de envio y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la pagina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen
58. emory while the other half is available for operating system and application usage If one of the non spare FBDIMMs receives correctable memory errors at a higher rate than a specific threshold the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare Because FBDIMMs that experience a high rate of correctable memory errors have a higher probability of receiving an uncorrectable memory error this effectively reduces the likelihood of uncorrectable memory errors that would result in server downtime Online spare FBDIMM configuration requirements in addition to general configuration requirements e When only bank A is being used it must be fully populated with dual rank FBDIMMs e For optimum memory usage HP recommends all FBDIMMs be the same size with the same HP part number If different sized FBDIMMs are used a portion of the installed memory may not be utilized In online spare mode FBDIMMs must be populated as specified in the following table Configuration Bank A Bank B Bank C Bank D 1A and 5A 2B and 6B 3C and 7C AD and 8D Configuration 1 is only supported if using bank A populated with dual rank FBDIMMs After installing FBDIMMs use RBSU to configure the system for online spare memory support Installing FBDIMMs Hardware options installation 37 Z CAUTION To avoid damage to the hard d
59. en Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n p
60. environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F Setup 22 AA CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option A WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility A CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects t
61. er an expansion slot cover or an expansion board installed Installing an expansion board AA CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards 1 Power down the server on page 17 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 Hardware options installation 49 o Extend the server from the rack on page 17 Remove the access panel on page 19 Remove the expansion slot cover from the slot if installed Removing the expansion slot cover on page 48 IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board 5 Push the release latches on the expansion board retainer and pull the retainer out away from the chassis A 6 Install the expansion board LY IMPORTANT Be sure to install expansion boards in the appropriate type of expansion slot Most 32 bit expansion boards can be installed in a 64 bit PCI X slot However PCI Express expansion boards must be installed in PCI Express expansion slots only PCI X video cards must be installed in slots 2 or 3 only Hardware options installation 50 Close the expansion slot latch to secure the board Connect any required internal cables to the expansion board Refer to the documentation that ships
62. er s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 97 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE Xxxx O This marking is valid for EU non harmonized Telecom products Not
63. ersonal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power Co WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 78 A WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Z WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug
64. es and value add software can be downloaded from the HP website hitp www hp com support LY IMPORTANT Always perform a backup before installing or updating device drivers ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix hitp www hp com go supportos Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Configuration and utilities 76 Troubleshooting Troubleshooting resources The HP Proliant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification error message interpretation issue resolution and software maintenance To
65. expansion cage option converts one PCI Express slot into two PCLX slots for additional expansion board capability The PCI X expansion cage does not support expansion boards with internal cabling requirements After installing the PCI X expansion cage run RBSU and enable the Optional PCI X Riser Fan Monitoring setting from the Advanced Options menu Enabling this option provides health monitoring of the riser fans which appear as fans 7 and 8 In addition both expansion boards installed in the PCI X expansion cage appear as slot 6 LY IMPORTANT The following conditions apply for the PCI X expansion cage e Only one HP Smart Array controller can be installed in the PCI X expansion cage at one time e Only one HP Single channel U320 storage controller can be installed in the PCI X expansion cage at one time e An HP Smart Array controller and an HP Single channel U320 storage controller cannot both be installed in the PCI X expansion cage at the same time To install the component Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI X expansion cage 1 Power down the server on page 1 7 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Remove the server from the rack on page 18 3 Remove the access panel on page 19 Hardware options installation 52 4
66. f repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With
67. figuration information refer to the QuickSpecs on the HP website http www hp com The Advanced Memory Protection option is configured in RBSU By default the server is set to Advanced ECC mode For more information refer to HP ROM Based Setup Utility If the configured AMP mode is not supported by the installed FBDIMM configuration the system boots in Advanced ECC mode The following configuration requirements apply to all AMP modes e FBDIMMS must be ECC Registered DDR 2 SDRAM FBDIMMs e FBDIMMs must be installed in pairs e FBDIMMS must be populated as specified for each AMP memory mode Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server In Advanced ECC the server is protected against correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate The server does not fail because of correctable memory errors Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure Whereas standard ECC can correct single bit memory errors Advanced ECC can correct single bit memory errors and multi bit memory errors if all failed bits are on the same DRAM device on the FBDIMM In addition to general configuration requirements Advanced ECC memory also has the following configuration requirements e FBD
68. g Guide located on the Documentation CD or on the HP website http www hp com support a General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website hitp www hp com products servers platforms Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 87 Is 3 Verify the KVM is cabled pene to RILOE board Start POST Problems Is iLO running on the server Do you have known good KVM Test RILOE board or replace KVM component Refer to Post Error any beep 4 Messages codes 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Record action red connections taken No 8 6 Does the lf condition still exists error code provide replace indicated direction compone
69. g a health event Combinations of illuminated system LEDs and the internal health LED indicate system status The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tracks more system attributes System LED and Internal health color LED color Processor failure socket X amber One or more of the following conditions may exist Processor in socket X has failed Processor in socket X failed over to the second processor Processor X is not installed in the socket Processor X is not supported Processor heatsink is not attached properly Processor in socket X is in a pre failure condition Processor both sockets amber PPM failure amber FBDIMM failure slot X amber Processor types are mismatched PPM has failed PPM is not installed but the corresponding processor is installed FBDIMM in slot X has failed FBDIMM in slot X is an unsupported type and no valid memory exists in another bank FBDIMM in slot X has reached single bit correctable error threshold FBDIMM in slot X is in a pre failure condition FBDIMM in slot X is an unsupported type but valid memory exists in another bank Component identification 14 System LED and Internal health color LED color Overtemperature The Health Driver has detected a cautionary amber temperature level The server ha
70. h Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features Works offline and online e Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems LY IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com support e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http www hp com support Erase Utility AA CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you need to erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You want to change the operating system selection e You encounte
71. h LED 7 8 14 15 J Japanese notice 99 K Korean notices 99 L laser devices 100 LED health 7 8 14 15 LED system power 8 LED UID 8 10 LEDs 7 LEDs front panel 8 15 LEDs hard drive 15 LEDs NIC 7 8 10 13 14 LEDs rear panel 10 LEDs system board 13 14 LEDs troubleshooting 77 M Management Agents 72 management tools 71 media devices 42 65 memory 36 37 memory online spare 37 N NIC LEDs 7 8 10 13 14 NMI jumper 12 O Online ROM Flash Component Utility 72 operating systems 28 76 optimum environment 21 Option ROM Configuration for Arrays ORCA 70 options installation 25 29 ORCA Option ROM Configuration for Arrays 70 OS boot problems flowchart 88 P PATA optical drive 42 65 PCI Express conversion card 52 PCI X expansion cage 52 phone numbers 105 POST problems flowchart 87 power cord 78 101 power distribution unit PDU 23 power LEDs system 7 8 13 Power On Standby button 7 8 17 27 power requirements 23 103 power supplies 46 93 powering down 17 powering up 17 68 power on problems flowchart 84 preparation procedures 80 problem diagnosis 77 processors 29 ProLiant Support Pack PSP 76 PSPs overview 76 R rack installation 21 24 26 rack stability 78 rack warnings 24 78 RBSU ROM Based Setup Utility 68 RBSU configuration 68 rear panel components 9 Index 117 redundant ROM 73 registering the server 28 regulatory compliance notices
72. he hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated wi
73. he server data Shut down the operating system as directed by the operating system documentation 3 If the server is installed in a rack press the UID LED button on the front panel Blue LEDs illuminate on the front and rear panels of the server 4 Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber 5 Ifthe server is installed in a rack locate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power Extend the server from the rack 1 Pull down the quick release levers on each side of the server to release the server from the rack iy IMPORTANT If the server is installed in a telco rack remove the server from the rack to access internal components 2 Extend the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment damage be sure that the rack p jury Quip g is adequately stabilized before extending a component from the rack Z WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Operations 17 eMeMeMeMeMeMeMeMeMeMeMeMeMeMeMeMeMeMeMeMel eee 0e jel joel jel jel joljel jel jel jel jefjel jel jel joel jel After perfo
74. hium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 7 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the access panel on page 19 te Remove the battery LY IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure Battery replacement 94 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 95 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplat
75. ified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste mm clectricol and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Regulatory compliance notices 98 Japanese notice VCCI VCCT B
76. iginal shipped configuration exist 7 Does Break server Does Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still Does component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part OS event log file s Full crash dump Server power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber Troubleshooting 84 e The external health LED is red or amber e The internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Refer to Component identification on page 7 HP Insight Diagnostics on page 75 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide
77. in 29 Intred ee NT 29 PTOCESSONMOPIIONL oo i eA ss 29 ARE EE S e PEAARST a ER i i ee 36 Memory CONNUS Liens ne dae arta dase ere 36 Advanced ECC memory i 36 Contents 3 Online spare memory configuration sen nee nina eines 37 Installing FBDIMMS mn is ee terne men eme 37 Harddrive BIO nee dote 38 SATA or SAS hard drive op oss aa i RS Rh 39 Removable media device options i 40 Accessing the removable media cage 40 ldentifying guide screWs nn dan nn 42 Installing a half height or full height media device i 42 Installing the full height media device shipping screw 44 H ROS aee nee een erties Prentice CUR ent ir ESEESE EESEESEEESESEEEEEESEEEEES STEERS EEEE EES EErEE 45 Redundant hot plug power supply option sie datent 46 Expansion board options sn en een S NEARE Ea 48 Removing the expansion slot COVER mt 48 Installing an expansion board uci 49 Parallel and second serial connector option sise 51 PCEX expansion CAGES Opo Soin 52 Reduridant tan assembly Option am 59 Battery backed write cache option i 60 Towerto rack conversion option iii ere 62 a da oies ll an 65 Optional SATA or SAS cabling ee SEE 65 Standard SATA hard drive cabling i 65 Optical drive cabling ni een nr enr Mr Ni in 65 Optional ATA or ATAPI device cabling 0 siennes 66 nan DR er nus 67 Contiguration tools GR ne ne ns ae it tt ent 67 SNE HATE SOME
78. ion unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility SAS serial attached SCSI Acronyms and abbreviations 114 SATA serial ATA SFF small form factor SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification Acronyms and abbreviations 115 Index A access panel 19 accessing servers 18 additional information 77 105 ADU Array Diagnostic Utility 74 airflow requirements 22 Altiris Deployment Solution 70 Altiris eXpress Deployment Server 70 ASR Automatic Server Recovery 71 authorized reseller 105 auto configuration process 68 Automatic Server Recovery ASR 71 Autorun menu 67 batteries replacing 100 battery 94 100 battery backed write cache BBWC 60 BIOS Serial Console 69 BIOS upgrade 71 boot options 69 BSMI notice 99 buttons 7 8 C cables 65 66 80 97 cabling 65 66 Canadian notice 98 Care Pack 21 76 cautions 78 Change Control 76 components 7 9 1 configuration of system 27 28 67 68 Configuration Replication Utility 68 configuration tools 67 connectors 7 8 9 11 13 contacting HP 105 creating a disk image 70 CSR customer self repair 106 customer self repair CSR 105 106 D Declaration of Conformity 97 deployment software 70 diagnosing problems 77 80 diagnostic tools 67 68 70 71 74 75 diagnostics utility 75 diskette i
79. ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rig
80. licks securing the power supply ap RADONO i D 8 i 8 R n R E R f 7 TOE emia s w am na nl fe rca me mm ma mia ADO R OOOO Oe DOE CDOSGOCOOCECC p LCBCECCORBSEC OOOO BOBBIE ORE oT OSCE MMOD MO Jerram m m mmm ma an MO MOB MOOD ORI Fa os ame me ee rs wt me I ODP ROO OOo fist e aor 2 me me a ss MOE COC ls J am mmm ee ml a mole mi rms a Using the retaining clip shipped with the server secure the power cord to the power supply handle Securing the cord will ensure enough slack Connect the power cord to the power supply Connect the power cord to the AC power source Be sure that the power supply and external health LEDs are illuminated green Expansion board options The server supports PCI PCI X and PCI Express expansion boards Removing the expansion slot cover To install the component i 2 Power down the server on page 17 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the access panel on page 19 Hardware options installation 48 4 Push the release latches on the expansion board retainer and pull the retainer out away from the chassis 5 Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have eith
81. llation tool Hardware options installation 32 11 Open the heatsink locking levers 12 Remove the heatsink protective cover Hardware options installation 33 13 Install the heatsink fan The heatsink fan points to the rear of the server 15 Connect the heatsink fan cable to the connector on the system board System board components on page 1 Hardware options installation 34 16 Install the PPM NOTE The appearance of compatible PPMs may vary 18 Install the access panel on page 20 19 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 20 Power up the server on page 17 Hardware options installation 35 Memory options This server contains eight FBDIMM slots You can expand server memory by installing supported Registered DDR 2 FBDIMMs Memory configurations The server supports the following Advanced Memory Protection AMP options to optimize server availability e Advanced ECC supporting up to 16 GB of active memory using 2 GB FBDIMMs e Online Spare Memory providing additional protection against degrading FBDIMMs supporting up to 14 GB of active memory and 2 GB of online spare memory utilizing 2 GB FBDIMMs Maximum memory capacities for all AMP modes will increase with the availability of 4 GB and 8 GB FBDIMMs including a maximum of 64 GB in Advanced ECC mode For the latest memory con
82. located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 75 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 85 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber No 1 What color is the system power LED Amber or Green Yes 3 4 Reseat indicated SA 2 component Check If condition still exists Los Corie replace indicated TA i tions component Check for Power Is the external loose power On health LED cords Standby red or amber button 5 Mark the cor
83. mage creation 70 drivers 75 electrical grounding requirements 23 electrostatic discharge 102 environmental requirements 21 103 environmental specifications 103 Erase Utility 72 error messages 92 European Union notice 98 expansion boards 48 49 52 62 expansion slot covers removing 48 external health LED 7 8 F fans installing 59 FBDIMM slot LEDs 13 14 FBDIMM slot locations 11 FBDIMMs 11 12 13 36 37 features 7 Federal Communications Commission FCC notice 96 97 flowcharts 81 82 84 87 88 90 front bezel 18 front panel components 7 front panel LEDs 8 full height media device 42 G general diagnosis flowchart 82 H half height media device 42 Index 116 hard drive LEDs 15 hard drives 15 hard drives determining status of 15 hardware options 29 hardware options installation 25 29 health driver 14 71 health LEDs 7 8 14 15 help resources 105 HP Insight Diagnostics 75 HP ProLiant Essentials Foundation Pack 28 73 HP ProLiant Essentials Rapid Deployment Pack 70 HP Systems Insight Manager overview 73 HP technical support 105 identification number 96 iLO Integrated Lights Out 71 IML Integrated Management Log 75 Important Safety Information document 77 Insight Diagnostics 75 installation services 21 installation server options 25 29 installing hardware 29 installing operating system 28 Integrated Lights Out iLO 71 Integrated Management Log IML 75 internal healt
84. n be created All drive slots will be available in LFF systems To install the component 1 Open the bezel tower model Open or remove the tower bezel on page 18 2 Remove the existing hard drive blank on page 38 NOTE Depending on model purchased the server may look slightly different than shown Hardware options installation 39 3 Open the release latch to prepare the drive for installation 4 Install the drive 5 Determine the status of the drive by observing the drive LEDs SAS and SATA hard drive LEDs on page 15 Close the bezel tower model Resume normal server operations Removable media device options Accessing the removable media cage The server supports installation of optional internal storage devices To access the components 1 Power down the server on page 17 2 Do one of the following Hardware options installation 40 o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 3 Remove the access panel on page 19 Z CAUTION Always populate each media bay with either a device or a blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage 4 Remove the media bay blank Install other hardware options as needed Install the access panel on page 20 Do one of
85. ng you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples Configuration and utilities 68 NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level RAD 3 4 5 or 6 3 4 5 or 6 RAID 5 Moreton ON To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such
86. nstalling a half height or full height media device on page 42 2 Remove the front guide screw from the full height media device and the silver shipping screw from the chassis Installing a diskette drive 1 Power down the server on page 17 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the media bay blank Accessing the removable media cage on page 40 Remove the access panel on page 19 Use a T 15 Torx screwdriver to remove the four 6 32 screws from the media bay blank Hardware options installation 45 6 Install the screws into the diskette drive as shown Connect the data and power cables to the rear of the device Connect the diskette drive cable to the diskette drive cable connector on the system board System board components on page 11 10 Install the access panel on page 20 11 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 12 Power up the server on page 7 Redundant hot plug power supply option Hardware options installation 46 A WARNING To reduce the risk of personal injury or damage to the equipment the installation of power supplies should be performed only by individuals who are qualified in servicing server equipment and t
87. nt Isolate and Does condition still exist minimize the memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist Record symptom amp N 9 Does error information on D Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 5 Record action taken 10 Ensure the following information is available Call HP Service Survey configuration snapshots Provider OS event log file eFull crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU Troubleshooting 88 lem Referto vo oo 1 HP ROM Based Setup Utility User Guide www hp com servers smartstart POST problems flowchart on page 87 Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 75 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support CD ROM and
88. nty for processors SAS and SCSI hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPagq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Access to redundant ROM settings To access the redundant ROM through RBSU 1 Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper right corner of the screen Select Advanced Options Select Redundant ROM Selection Select the ROM version Press the Enter key aA RYN Press the Esc key to exit the current menu or press the F10 key to exit RBSU The server restarts automatically To access the redundant ROM manually 1
89. obtain the guide refer to any of the following sources and then select the HP Proliant Servers Troubleshooting Guide The server specific Documentation CD The Business Support Center on the HP website http www hp com support Navigate to the server technical support page Under self help resources select ProLiant Troubleshooting Guide The Technical Documentation website http www docs hp com Select Enterprise Servers Workstations and Systems Hardware and then the appropriate server Pre diagnostic steps 1 2 3 4 WARNING To avoid potential problems ALWAYS read the warnings and cautionar P P g y information in the server documentation before removing replacing reseating or modifying system components fF IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 77 Gather symptom information on page 79 Prepare the server for diagnosis on page 80 Use the Start diagnosis flowchart on page 81 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read
90. on fans 1 and 2 cool the server For the redundant configuration fans 3 and 4 are added to back up the primary fans This configuration enables the server to continue operation in non redundant mode if a fan failure occurs The following rules apply e If one fan fails in non redundant mode the server shuts down e lfone fan fails in redundant mode the server converts to non redundant mode e If two fans fail in redundant mode the server shuts down To install the component 1 Power down the server on page 17 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the access panel on page 19 Remove the air baffle 5 NOTE The fan configuration is redundant only when both fans are installed Hardware options installation 59 6 Connect the redundant fan cables to the redundant fan connectors on the system board System board components on page 1 1 Install the air baffle Install the access panel on page 20 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 10 Power up the server on page 17 Battery backed write cache option The server supports multiple memory modules and RAID levels e 64 MB supports RAID O 1 10 Hardware options installation 6
91. on on ProLiant USB support refer to the HP website http h18004 www1 hp com products servers platforms usb support html Diagnostic tools Array Diagnostic Utility The HP Array Diagnostics Utility is a web based application that creates a report of all HP storage controllers and disk drives This report provides vital information to assist in identifying faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 67 or downloaded from the HP website http www hp com Configuration and utilities 74 HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags Integrated Management Log
92. or LY IMPORTANT Processor socket 1 must be populated at all times or the server does not function Z CAUTION Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless A new heatsink must be ordered and installed before reinstalling the processor To install the component i Update the system ROM Locate and download the latest ROM version from the HP website http h18023 www1 hp com support files server us romflash html Follow the instructions on the website to update the system ROM Power down the server on page 17 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 18 o Extend the server from the rack on page 17 Remove the access panel on page 19 Hardware options installation 29 5 Open the processor retaining latch and the processor socket retaining bracket 6 Remove the processor socket protective cover LY IMPORTANT Be sure the processor remains inside the processor installation tool Hardware options installation 30 7 Ifthe processor has separated from the installation tool carefully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor Hardware options installation 31 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor insta
93. or parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantia correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantia HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Technical support 108 Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente dia laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo dia o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el envio de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver algun componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco dias laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el
94. ps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow A CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high paq y g airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper frontto back airflow and cooling Z CAUTION Ifa third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled
95. ptions Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 29 Setting up a tower server Follow the steps in this section to set up a tower model server If you are going to install the server into a rack refer to the rack installation Installing the server into the rack on page 26 section Setup 25 1 Install the feet 2 Return the server to an upright position 3 Connect peripheral devices to the server Rear panel components on page 9 A WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 4 Connect the power cord to the rear of the server 5 Connect the power cord to the AC power source Z WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from
96. que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Technical support 106 Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di ripa
97. r a failure causing error during the SmartStart installation e You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Software and Drivers Download website http www hp com go support or the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 67 Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted Configuration and utilities 72 installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warra
98. rained to deal with products capable of producing hazardous energy levels Z WARNING To reduce the risk of personal injury from hot surfaces observe the thermal labels on each power supply or module A WARNING To reduce the risk of injury from electric shock hazards do not open power supplies Refer all maintenance upgrades and servicing to qualified personnel Z CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded earthed before beginning any installation procedure To install the component 1 Identify the redundant power supply bay Rear panel components on page 9 LY IMPORTANT Power supplies for the model shown are hot pluggable When using the redundant power supply option it is not necessary to power down the server before removing or installing a power supply 2 Remove the power supply blank mO2AwmOOODODOD mMOQOOOODOODO 9 DODOROCCR EEO DOCPITEUCGEREE BOEBECGOCERE nf BESTE Ge 71 i a iu ieee sees COBE CCCOCOECS OE TE w e ee ew CEEOL A WARNING To reduce the risk of electric shock or damage to the equipment do not connect AC power cords to uninstalled power supplies Hardware options installation 47 3 ge Slide the power supply into the power supply bay until the release lock lever c
99. razione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbliggtorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In
100. re or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Regulatory compliance notices 100 KA FENER Power cord statement for Japan Regulatory compliance notices 101 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by
101. rear of the server 5 Connect the power cord to the AC power source Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually Setup 27 e Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process
102. responding Press IML entry as 6 Power On repaired if Check for Standby present power source ls this a button problems single power supply system and the external health LED is 7 1 Reseat or replace Is external health LED power supply red or amber 7 Replace power supply that does not have a green LED on Check for loose power cord 8 7 Does Check for Replace power condition possible supply till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one ofthe redundant power supplies Troubleshooting 86 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device POST error messages and beep codes on page 92 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support KVM or iLO 2 documentation Loose connections on page 80 Symptom information on page 79 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Port 85 and iLO messages in the HP Proliant Servers Troubleshootin
103. rives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up Power down the server on page 17 Extend the server from the rack on page 17 Remove the access panel on page 19 Move the hard drive cables Remove the air baffle Open the FBDIMM slot latches Install the FBDIMM A ee LE D Ne Install the air baffle Install the access panel on page 20 10 If you are installing FBDIMMs in an online spare or mirrored configuration use RBSU to configure this feature Hard drive blank To remove a hard drive blank 1 Open the bezel tower model 2 Squeeze the tabs to release the blank and pull the blank out AA CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Hardware options installation 38 i IB VN 7 FN Ji VF y WU DVD 7 7 7 NOTE Depending on model purchased the server may look slightly different than shown SATA or SAS hard drive option iy IMPORTANT When installing a x3 x1 SAS cable in a SFF system HP recommends that the x3 part of the x3 x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4 In this setup hard drive slot 1 will not be available but since hard drive slots 2 to 4 will be connected one continuous volume ca
104. rming the installation or maintenance procedure press the rail release latches and slide the server back into the rack Remove the server from the rack To remove the server from an HP telco or third party rack 1 Power down the server on page 17 2 Disconnect the cabling Extend the server from the rack on page 17 Reverse the server installation steps in the documentation that ships with the rack mounting option Remove the server from the rack Place the server on a sturdy level surface Access the server rear panel rack model If the procedure requires accessing the server rear panel unlock the cable management arm and swing the arm away from the server For information on unlocking the cable management arm refer to the installation instructions that ship with the 3 7U Quick Deploy Rail System Open or remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the front panel components The bezel should be kept closed during normal server operations Use the key provided with the server to unlock the bezel with a clockwise turn If necessary remove the bezel Z CAUTION To avoid breaking the bezel remove the bezel before placing the server on its side Operations 18 For operations involving removable media bay access the media bay panel can be removed from the bezel Remove the access panel 1 Release the access panel latch 2
105. rneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp nl services servicepartners Technical support 109 Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m sao projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado subs
106. rver on page 17 Refer to the option documentation for more information Hardware options installation 61 Tower to rack conversion option The tower to rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square or round hole racks The tower to rack conversion kit includes Rack rails Cable management arm Server rails Cage nuts Rack bezel Cable management arm extender bracket included with the server In addition to the supplied items you may need T 10 Torx screwdriver T 15 Torx screwdriver To convert a tower server to a rack server 1 2 3 4 Power down the server on page 17 Remove the tower bezel Open or remove the tower bezel on page 18 Remove the feet Remove both tower configuration panels Hardware options installation 62 Use the T 10 Torx screwdriver to remove the front panel screws Unhook the tower configuration panels from the chassis then slide them back and away from the chassis 5 Remove the access panel on page 19 Hardware options installation 63 6 Align the pins on the rack bezel with the corresponding slots on the chassis and secure the rack bezel to the chassis using the screws inside the chassis 7 Install the access panel on page 20 8 Install the server into
107. s detected a hardware critical temperature level Fan amber The minimum fan requirements are not being met Fan has failed Amber A fan has failed but still meets the minimum fan requirements with redundant fan option only SAS and SATA hard drive LEDs tem Description Fault UID LED amber blue Online LED green SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue On off or flashing Alternating amber The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible on oO The drive is online but it is not active currently Component identification 15 Online activity Fault UID LED Interpretation LED green amber blue Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration
108. screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server NOTE To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process o HP recommends you have access to the server documentation for server specific information Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Troubleshooting 80 e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continu
109. tem firmware BIOS or Lights Out 100 firmware To upgrade the firmware insert a ROMPagq diskette into the diskette drive or ROMPag USB Key into an available USB port and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPag utility see the HP website hitp www hp com go support Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server Configuration and utilities 71 e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out System Online ROM flash component utility The Online ROM Flas
110. terference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800HHP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the us
111. th multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Setup 23 Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Rack warnings A WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason A WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack
112. the rack Installing the server into the rack on page 26 Hardware options installation 64 Cabling Optional SATA or SAS cabling Many configurations are possible when SATA or SAS controllers are added When upgrading the storage controller refer to the Quickspecs and the cabling matrix to identify the correct cables http h10010 wwwl hp com wwpc psemisc vac us en ss proliant proliant ml html Description SATA cable drives 1 4 SATA cable drives 5 8 Optical drive cabling LY IMPORTANT If both SATA and PATA optical devices are installed simultaneously only one can boot at a time Boot priority will go to SATA if media is inserted into the SATA optical drive Boot priority for PATA is not configurable To boot PATA remove the media from the SATA optical device or remove the SATA optical device Cabling 65 OCDEDOOCCOSLE g MOO MOO el aii mi wis mi OE OOOO EE OSC em der ia ae ALI JE IE TEE Ed bn Mey MO DOPEBSEDCHSOCC CORB POCORN ETO Optional ATA or ATAPI device cabling This server includes one PATA cable the Cable Select Cable that can connect up to two ATA or ATAPI devices to the system through the integrated PATA controller This cable has three clearly labeled connectors If only one PATA device is connected to the system it must be secured to the cable connector labeled Drive
113. ting of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Power Supply Solution Not Fully Redundant Audible beeps None Possible cause The minimum power supply requirement is installed but a redundant power supply is missing or failed Action Do one of the following e Install a power supply e Replace failed power supplies to complete redundancy 207 Invalid Memory Configuration DIMMs must be installed in pairs or sequentially Audible beeps 1 long 1 short Possible cause The system is configured with only one FBDIMM and the system does not support single FBDIMM mode or multiple FBDIMMs are installed but were not installed in the proper order Action Do one of the following e Install a valid FBDIMM pair if the system does not support single channel memory mode e Remove and install FBDIMMs in the proper order Troubleshooting 93 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A WARNING The computer contains an internal lit
114. titua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servi o postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 110
115. ttp www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 7 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 84 7 HP Insight Diagnostics on page 75 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Server maintenance and service guide located on the Documentation CD or the HP website hitp www hp com products servers platforms e HP contact information on page 105 CD or the HP website hitp www hp com products servers platforms e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Server maintenance and service guide located on the Documentation Troubleshooting 91 4 Start Server fault B indications Select an appropriate fault indicator 1 Insight Management Agents ls the Was ls the event reported ls there an IML internal A

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