Home

HP ProLiant BL620c G7 Server Blade User Guide

Contents

1. 95 Declaration of conformity for products marked with FCC logo United States 96 Mail E ERON A EEA EEE EA EET aE 96 Koc Hc s 96 Canadian notice Avis Canadien eric ect teri eese e vt eese 97 European Union regulatory notice Cas 97 Disposal of waste equipment by users in private households in the European Union sees 98 D E 98 PN 98 99 Chinese TO RM mora T TNNT 99 Laser cett c dans 99 Battery replacement 1 esee nennen stenene 99 Taiwan batt ry recycling TONGS ee E TA EESE aia 100 khi fo EMPIRE m 100 Brazilian Holl SEL B NR a nea oda uud RU oa i 101 MOT 101 15 ES 101 m 101 ere ee dich 102 Preventing electrostatic discharge seen ene 10
2. waar aeons 5 HP Insight Remote Support software dad lag daa ER RAD S UR 75 K eping the system CUEFBRTE e E merken 75 Pv lH 75 Version controles isene A NUN DN NU NI 76 Proliant Support PEERS a pus dra nd NU i 76 Operating System Version e eene eene nennen 20 76 gines M M 76 FIP Smat Update MONG 76 Change control and proactive notification 77 Cae Ei MM LI D M IM D IE M 77 htc Rm 78 Hoax E Nei 78 E TE AE E TEREE AN AniS 78 Important safety information nenne eene een 78 Symptom INFOPMOHNON bee eed she eren eee ra eoe edere ERR ede reos 80 Prepare the oae vii Error etel ne aaa eee ateme was 80 Semice notification NEN MMC T 81 Koroi e e des Cesedaus ariaueds deseeddsviateeees 81 Troubleshooting Tae d
3. 0 38 Hemisphere mode RR 40 Memory performance optimization 0 41 Memory RAS ELE 42 Advanced ECC memory population guidelines 43 Online Spare memory population 43 Mirrored Memory population guidelines eee 44 renati P H 44 Hot plug SAS or SATA hard est tuer MU ad 45 Mezzanine card option eee eie einer desire esie te o testent e ope n eee 47 Controller ophion erenn e aa een 49 Installing a cache TINIE WL cec A ble 49 Installing excipe tor Pack Fury ens iq ad Sos 51 HP Trusted Platform Module option sssssssssesseeeeeeneeenee n eene eene eren nennen enne 52 Installing the Trusted Platform Module board eren trente een aret eee 53 Retaining the recovery iae ben Pri Me PPAR e HENRI chus 54 Enabling the Trusted Platform MOUS esit
4. 76 Version Control Repository Manager VCRM 76 video connector 12 56 video connector cabling 12 virtual CD DVD ROM 63 virtual floppy 64 W warnings 79 Index 118 website 104 wireless devices 100 101 Index 119
5. rece VINE botte 54 ee TE AA ne E AE ee eee ETE E me ee ee ne eee eee me ete eee ere me eee 56 Using the HP c Class Blade SUV C able eee ee 56 Connecting locally to a server blade with video and USB 00 56 Accessing a server blade with local VS EQ M 56 Accessing local media devices mtm 57 Sofware ond 59 Server blade deployment tools 59 HP BladeSystem c Class Advanced management 02 2 59 Network based PXE deployment eere teret eter ertt atrae ta eet tnra Sree Ss 59 EXKL RpR eR ERU S E UU EUR EARS 61 aE EE ERARO E RE nece i te ett 65 SHUI ocecsco to Qebi bat oer Cbr eU V sU 65 HP ROM Based Setup Utility ccccccscccsssececseseceeeeseceeeceseesesceseaeesceeaseeeceeseeeesceseaeesceaaeesesesnaeeeeeuea 66
6. To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos iLO virtual floppy To deploy with a boot diskette 1 Do one of the following o Insert the boot diskette into the client PC using the 3 Remote Console o Use iLO 3 to create an image file of the boot diskette Copy the image of the boot diskette to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced management on page 59 Open Integrated Remote Console or Java Remote Console Select the local diskette or image file from the Virtual Drives menu located at the top of the screen Connect the Virtual floppy to the server blade Use the iLO 3 power switch feature to reboot the server blade Mo UB After the server blade boots follow the normal network installation procedure for the OS SAN configuration The server blade provides FC support for SAN implementations This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products The server blade is also compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines FCA option is installed correctly in the server blade R
7. A Smart Array P410i controller supports either two hot plug SAS or two hotplug SATA hard drives Hard drive activity is indicated by the hard drive LEDs on the hard drives RAID 0 and 1 are supported and do not require a cache module to be installed Z To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank To install the component Hardware options installation 45 1 Remove the hard drive blank 2 Prepare the hard drive Hardware options installation 46 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug hard drive LEDs SAS and SATA hard drive LEDs on page 8 5 Resume normal server blade operations Mezzanine card option Optional mezzanine cards provide additional O support For mezzanine card locations see System board components on page 9 For mezzanine card signal mapping see Interconnect bay numbering and device mapping on page 26 and the installation instructions that ship with the server blade Optional mezzanine cards are classified as Type mezzanine cards and mezzanine cards card type determines where it can be installed in the server blade Install Type mezzanine cards on any mezzanine connector e Install Type mezzanine cards on Mezzanine 2 connector or Mezzanine connect
8. RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com DIMM installation guidelines Each supported processor contains two memory controllers per processor Each memory controller can support up to eight DIMMs Four memory controllers across two processors provide a total of 32 DIMMs per system When installing DIMMs observe the following minimum guidelines Install only DDR3 1333 DIMMs DIMMs must be installed for processor 1 Populate DIMM slots for a processor only if the processor is installed To maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible The minimum configuration is two DIMMs installed on processor 1 DIMMs must be installed in pairs with identical characteristics When possible for configuration simplicity HP recommends using DIMMs with identical part numbers throughout the system For best performance HP recommends that DIMM pairs be populated in sequence by letter designation Install DIMM pair 4A 5A first followed by DIMM pair 12B 16B DIMM pair 2C 7C DIMM pair 10D 14D DIMM pair 3E 6E DIMM pair 11F 15F and DIMM pair 1G 8G When installing mixed rank DIMMs for any processor DIMMs with the highest number of ranks must be installed in the white DIMM connector locations This guarantees proper electrical signaling on th
9. Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous directement existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d
10. comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP hitp www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 106 HINWEIS Einige Teile sind nicht Customer Self Repair ausgelegt Um
11. deployment infrastructure 60 deployment methods 59 61 deployment overview 60 device bay shelf removing 22 24 DHCP server 59 diagnosing problems 78 83 diagnostic tools 70 71 73 diagnostics utility 73 DIMM identification 36 DIMM installation guidelines 37 DIMM slot locations 12 Index 115 DIMMs 36 44 68 DIMMs dual rank 36 DIMMs installation 44 DIMMs quad rank 36 disposal battery 97 99 disposal waste 97 downloading files 104 drive cage removing 18 drivers 59 75 drives determining status of 8 drives installing 45 electrostatic discharge 102 enabling the Trusted Platform Module 54 enabling Trusted Platform Module TPM 54 enclosure installing 21 environmental specifications 103 Erase Utility 71 error messages 92 error messages POST 92 European Union notice 97 European Union regulatory notice 97 external USB functionality 73 F FCC Federal Communications Commission notice 95 96 FCC rating label 95 features 7 Federal Communications Commission FCC notice 95 96 firmware 76 Firmware Maintenance CD 76 firmware upgrade utility troubleshooting 78 flowcharts 81 82 83 84 86 88 90 front panel components 7 front panel LEDs 7 full height device bay blank creating 25 G general diagnosis flowchart 83 grounding methods 102 H hard drive LEDs 8 hard drives 8 hard drives determining status of 8 hard drives installing 45 hardware options 30 hardware options instal
12. interconnect modules installing 26 internal health LED 8 internal SD support 73 internal USB connector 10 internal USB functionality 73 J Japanese notice 98 101 K Korean notices 99 L laser compliance 99 laser devices 99 LED health 8 LEDs 7 8 LEDs front panel 8 LEDs hard drive 8 LEDs SAS hard drive 8 LEDs SATA hard drive 8 LEDs troubleshooting 78 left DIMM baffle removing 17 Lights Out network based deployment 59 61 loose connections 81 M maintenance guidelines 75 Management Agents 72 management tools 59 70 memory 36 68 69 memory options 30 35 memory overview 35 memory performance optimization 41 memory RAS 42 memory subsystem architecture 38 memory Advanced 67 68 memory mirrored 44 67 69 memory online spare 67 68 memory RAID 67 mezzanine card 47 mirrored memory 67 68 69 modifications FCC notice 96 N network connections 27 network based PXE deployment 59 O online spare memory 43 67 operating system version support 76 operating systems 76 operating systems supported 76 operations 14 Option ROM Configuration for Arrays ORCA 69 options 28 options installation 28 30 ORCA Option ROM Configuration for Arrays 69 OS boot problems flowchart 88 overview 21 P passwords 54 PCI slots 14 phone numbers 104 POST error messages 92 POST problems flowchart 86 powering down 14 powering up 14 66 power on problems flowchart 84 preboot exec
13. 021218 Sin B SAM EMTWET SRA REGIA o Tit 6 lt 551841049 Ete Milo kets BMRA CEI URIBEI IEABTRIPIZIB amp 4 251 364 C6 tuf B eb 9 T FASES 818 FRLET CSR REHIA 7 3 HPI 8750 ERRA GRISARNA LT lt ESL 2 ET 5582 BULROMARICMBBRt CBICANTC EEL LRA AHRR NET RI SERRSHOBS 3 ZP AITES HP EA THES CSR MSA ANE SB 3 SA D BO 75 REAR att ETA HP HP RAS AEA CSR REER HP ET EIR APRA CSR ABH 2 RATER EKER UMA ITER WRI HP SRA RAZ ie AOA LAA tN RERAHEARABTHERIM Fit MRE ER HP AG BRB NARA 1 B9 77 ants XE RO REARS AD ARERR RE RT RE HP BD EBUIRTEJERCEIE EAS SE AAR PICA SU CSR N T IL EH RE frjLYTRUMETETEEEP TES GARE HP BSARKA BUB Bid A AEEA CSR ARERIA R ID RR EE SR ARA EGDIATYEXUGERBERA 5 SLA SRIABBTE ACER A GRPR AU AREY DER Aint 5 MRARIARAR HP RIREZSCK E CH
14. 16 DIMMs x 16 GB Dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server blade memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 HP 286 1060 6 9 08 Hardware options installation 36 1 Sm 1 15 1R Single rank 2R Dual rank AR Quad rank Data width 4 Voltage rating L Low voltage 1 35v Blank or omitted Standard 5 Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R
15. Lights Out User Guide located on the HP website http www hp com servers lights out Troubleshooting 85 Yes server blade automatically color is the server blade power LED Is the Automatically PowerOn sever choice selected in iLO 1 Is the server blade health LED on Wait 45 seconds Does dition still i 3 M i Change the setting in iLO Check the Insight Display Onboard Does Administrator error condition still message and perform exist the suggested ation 2 Replace or troubleshoot the server blade internal components Does condition still exist Does condition still exist Call HP Service Provider POST problems flowchart Symptoms Reseat the server blade e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Fault KVM device e Faulty video device Troubleshooting 86 Server blade power on problems flowchart on page 84 POST error messages and beep codes on page 92 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Symptom information on page 80 General memory problems are occurring in the HP Proli
16. Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server blade deployments For more information and to download the SmartStart Scripting Toolkit see the HP website hitp www hp com servers sstoolkit CD ROM deployment CD ROM deployment involves using a bootable CD that executes scripts to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for CD ROM deployment e virtual CD ROM on page 63 Software and configuration utilities 62 e USB CD ROM page 63 iLO virtual CD ROM To deploy with a boot CD 1 Doone ofthe following o Insert the boot CD into the client PC using the iLO 3 Remote Console o Use to create an image file of the boot CD Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced
17. Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server blade Enable the TPM in the OS For OS specific instructions see the OS documentation m Be 2 dg mom Hardware options installation 54 AN CAUTION When a TPM is installed and enabled on the server blade data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc7 3277 4 aspx Hardware options installation 55 Cabling Using the HP c Class Blade SUV Cable The HP c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 1 2 Connecting locally to a server blade wit
18. and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem Enclosure TSG Pre diagnostic steps 2 3 4 A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying System components 27 IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 78 Gather symptom information on page 80 Prepare the server for diagnosis on page 80 Use the Start diagnosis flowchart on page 82 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Troubleshooting 78 A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AA AG AAA 11 0 kg 24 2 Ib Warnings This symbol indicates the presence of ha
19. assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 105 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente n
20. den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http
21. information on exist Troubleshoot or replace condition still repair tag if basic server spare parts exist sending back a failed part 4 Record action 7 taken Call HP Servi Ensure the following information is available Survey configuration snapshots OS event log Full crash dump OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade e Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade e Usea local I O cable and drive to connect to the server blade and then restart the server blade Symptoms e Server does not boot a previously installed OS Server does not boot SmartStart Troubleshooting 88 Possible causes e Corrupted OS e drive subsystem problem e Incorrect boot order setting in RBSU HP ROM Based Setup Utility User Guide http www hp com servers smartstart 2 POST problems flowchart on page 86 3 e Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Controller documentation 4 HP Insight Diagnostics on page 73 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Loose connections on page 81 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide
22. list of supported options see the QuickSpecs on the HP website http www hp com support The server blade supports both of the following options You can install up to two cache modules in any combination Battery backed write cache BBWC options BBWC consists of a cache module and a battery pack also called a BBWC enabler The DDR cache module buffers and stores data being written by the controller When the system power is on the battery pack continuously recharges through a trickle charging process lasting 15 minutes to 2 hours depending on the original charge In the event of system power failure a fully charged battery pack can maintain the cached data for up to 72 hours Flash backed write cache FBWC options FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system power is on the capacitor pack charges fully in about 5 minutes In the event of a system power failure a fully charged capacitor pack provides power for up to 80 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data AN CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller modul
23. management on page 59 3 Open Integrated Remote console or Java Remote console 4 Select the local CD ROM or image file from the Virtual Drives menu located at the top of the screen 5 Connect the Virtual CD ROM to the server blade 6 Use the iLO 3 power switch feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for the OS USB CD ROM This method uses SmartStart to facilitate loading the OS However SmartStart also allows for manual loading of the OS and drivers To deploy with a boot CD 1 Use the HP c Class Blade SUV Cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 56 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 After the server blade boots follow the normal installation procedure for an OS Windows Server 2003 cannot be installed from a USB CD ROM on the HP c Class Blade SUV Cable if the hard drive is completely blank no partitions defined To install Windows Server 2003 use one of the following methods Make a partition on the hard drive that Windows Server 2003 will be loaded on e Use the SmartStart CD 7 60 or later e Usethe Rapid Deployment Pack For instructions see the HP website http h18013 www 1 hp com products servers management rdp html jumpid reg R1002 USE N Diskette image deployment To dep
24. modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Software and configuration utilities 66 p installed RAID level 3 4 5 or 3 4 5 or 6 RAID 5 o Nw To change any ORCA default settings and override the auto configuration process press the F8 key when prompted For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key Access the System Ma
25. operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 65 HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices 2 IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage Redundant ROM sup
26. should always match the serial number located on the chassis 5 Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Produd ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press the Enter key 9 Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server blade automatically reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU Software and configuration utilities 70 ROMPag utility The ROMPaq utility enables you to upgrade
27. the second blank forward until it snaps in place 4 Install the full height blank into the device bay Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect module Interconnect bay numbering and device mapping e BladeSystem c7000 Enclosure Setup 26 e BladeSystem c3000 Enclosure To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded adapter or mezzanine signals Server blade signal 7000 interconnect bay 3000 interconnect bay Interconnect bay labels FlexFabric adapter 1 1 1 Embedded FlexFabric adapter 2 Embedded FlexFabric adapter 3 Embedded FlexFabric adapter 4 2 1 Embedded Mezzanine 1 eee ee a e D eme pe wmemi uem iss Dual port mezzanine card ports and four port mezzanine card ports 1 and 2 Four port mezzanine card ports 3 and 4 For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manag
28. virtual deploy ProLiant servers quickly optimize power consumption and control ProLiant servers from anywhere HP Insight Control server deployment is a key component of Insight Control which provides an automated simple to use solution for bare metal deployment and configuration of HP ProLiant servers with an operating system or virtualization platform Insight Control server deployment includes an unaltered Altiris Deployment Solution while providing optimization for deployment of HP ProLiant servers using HP ProLiant Integration Module HP Insight Control facilitates the installation configuration and deployment of high volumes of servers through an intuitive comprehensive console using either scripting or imaging technology It makes deploying a server as easy as selecting one a few or hundreds of target servers selecting predefined images or scripts and clicking Run For more information about HP Insight Control see the HP website http www hp com go insightcontrol SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server blade deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The
29. www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes est n disefiados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos compone
30. 00 series processor architecture To achieve the best performance for a given memory processor configuration observe the following guidelines largest contributor to maximum memory bandwidth performance is to use both memory controllers that are integrated in each processor To achieve maximum memory bandwidth performance populate both memory controllers for each installed processor second largest contributor to performance is to populate each DDR3 channel for each installed processor To achieve this the minimum recommended DIMM count is eight DIMMs installed DIMM pair locations A B C and D on each installed processor e Thethird largest contributor to memory subsystem performance is the number of ranks per DIMM Dual rank DIMMs perform well but quad rank DIMMs offer a further performance boost Hardware options installation 41 best performance is obtained when alll installed processors are enabled for Hemisphere mode Hemisphere mode is optimum when four or eight DIMMs are installed per memory controller Hemisphere mode can be achieved with two or six DIMMs per memory controller but this configuration is not optimal for Hemisphere mode Maximum throughput is achieved when all DIMM slots are fully populated with the maximum number of eight quad rank DIMMs per memory controller Memory speed is a function of the processor QPI bus speed Selecting a processor that supports higher speed enab
31. 2 Grounding methods to prevent electrostatic ee 102 103 Environmental specifications 103 Server blade 103 Sae ice Eo MNT 104 Before you contact te iei es eter de bei eret nde ie ie t ee repite aeneae R ee dea reete 104 HP contact rnei eE i EE E E O E E ea Eer S R ES reb Hp Ct 104 Customer SSi 104 Fabia va puit 112 Component identification Front panel components and LEDs Bern OO 8 0 oO 2 O Component identification 7 SAS and SATA hard drive LEDs Description 02 Fault UID LED amber blue Online LED green SAS and SATA hard drive LED combinations Online adivity Fault UID LED Interpretation LED green amber blue On off or Alternating amber The drive has failed or a predictive failure alert has been flashing and blue received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing managem
32. 51 Connect the cable to the battery Hardware options installation 51 6 Install the capacitor pack 7 8 Power up server blade on page 14 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server blade This procedure includes three sections 1 Installing the Trusted Platform Module board Retaining the recovery key password on page 54 3 Enabling the Trusted Platform Module on page 54 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 66 For more information about RBSU see the HP website hitp www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com AN CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines e not remove an installed TPM Once installed the TPM becomes a permanent part of the system board e When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features e When returning a system
33. 7 1 3 1 08 1 4 1 for WindowsQ users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website hitp java sun com products archive index html e Network server with an OS installed Deployment methods Four primary deployment methods are supported 7 IMPORTANT To deploy a server blade without the HP Insight Control server deployment create a bootable diskette or image of a bootable diskette e PXE deployment on page 61 e CD ROM deployment on page 62 Diskette image deployment on page 63 e configuration on page 64 PXE deployment PXE enables server blades to load an image over the network from a PXE server and then execute it in memory The first NIC on the server blade is the default PXE boot NIC but any of the other NC series Software and configuration utilities 61 NICs can configured to boot PXE For more information see Network based PXE deployment page 59 Actual NIC numeration depends on several factors including the OS installed on the server blade HP recommends using one of the following methods for PXE deployment e Insight Control server deployment formerly Rapid Deployment Pack HP Insight Control is essential server management that unlocks the management capabilities built into HP ProLiant servers Insight Control delivers powerful capabilities that enable customers to proactively manage ProLiant server health whether physical or
34. 976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Regulatory compliance notices 99 A WARNING The computer contains an internal lithium manganese dioxide vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manvfacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Wireless devices You can install one or more integrated wireless devices I
35. E ZABITE HP RO RB ER AX H FARITE ipa HP Biss http www hp com go selfrepair Technical support 110 8817515 SAR ATHHE CSR 36 B 6518 RIMS PERS RET BA Rost HP Bk HP BRIERE T fF RT DUEBERISRI CSR RER RI HP HERRAR HEEE CSR PAAR HHD SAB TREAT o AIRES HP FMC ARIS PE FR RSS Bh ALAS 2 HN E P BTTHHERTIS HAS SE CE eA BH SAH AREA MA REER HP AER RIIRTRERS Rte REN SE EL IBRRA MAD ea AREAS ETE HE HP PEARES ESEPHRERURR IR CUR TEE IRE METRE Bs F CSR SASH F ARER o TERRIA CRT ARF AGREE AURA RAMI BA IEEE HP RER BAHAR Bia ERR URBI HP ABER CSR BRS HEE CHM RA o SPARS CERIS fu 2RTETRGERU GRAD 5 LFA HP SF XE AS PB BD ARR ICA GBS SCIGEGRUTEURGUSE PERLE IE TRE GR RR HP B3 25542573 8 th http www hp com go selfrepair Aii e HP AEE HA AHS 3489 ASO UE AGS SSAS BSS USS 971 May 2124 SECS FSS AFRSIO SASIASUC AS
36. HP ProLiant BL620c G7 Server Blade User Guide a Part Number 613849 001 October 2010 First Edition Copyright 2010 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents d e Er I Deo oa A AAA AAAA AA A A A A AAA 7 Front panel components LEDs 2 11 2 444 2000000000000000000000000000 eene ee nennen 7 SAS a d SATA hard drive LEDs T T 8 SAS and SATA hard drive LED combinations 8 System board 5 eene enirn rennen enne eene nnns 9 System maintenance SWitch cccccccccsesscecessse
37. MEAENTHET 1 COMBAT Jr C CBM AMA FR OO HE DR MRD AMA SATU CE 2 2 COMB CBDARS AOMARRA CERF BOO 3 EAT S LERSE RPA ARRASRAT SARSBROBH ELLIE TERA TERAS REUEL HOMES MAIL 14 74 aYOMBGE COMED BHAI AORE BARR EIN UCET EOD BARKBECEMACCMMEBBVYOCECMREKESIS ROBBA SM WADE FS iyh KERRSH TEL 0120 014121 Taiwan notices Ba a ES US ENAR ZEA FERS STAT PS Die E 6 A 155 A OE SSS MANEK EJ Re GE BT Pa te ENEH BRAS he TENA AM fa gt BRRATHRR gt Mice gt ER TIAE REGE HH MAA iti fa gt atk He fa Me xe Uil fei kT AS RRA BR 7 Regulatory compliance notices 101 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remo
38. Place the server blade on a flat level work surface Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Operations 15 Remove the access panel To remove the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Press the access panel release button and then slide the access panel to the rear 4 Remove the access panel A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them AN CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade Allow the panel to extend past the rear of the server blade approximately 1 cm 0 25 in 2 Slide the access panel to the closed position Remove a hot plug SAS or SATA hard drive Z CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 1 Determine the status of the
39. Power On Standby button When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more information about the Onboard Administrator see the enclosure setup and installation guide on the HP website http www hp com support For more information about iLO 3 see iLO Standard Blade Edition technology on page 71 Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures perform a backup of critical server data and programs Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade e Use a virtual power button selection through iLO 3 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server blade to enter standby mode This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method if an application stops responding Execute one of the following commands using the Onboard Administrator poweroff server bay number or poweroff server b
40. Remove the battery 27 IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 94 Regulatory compliance notices Regulatory compliance identitication numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A de
41. SB connector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure dota External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration and diagnostic procedures For more information see Using the HP c Class Blade SUV Cable on page 56 For additional security external USB functionality can be disabled through RBSU Disabling external USB support in RBSU disables the USB connectors on the HP c Class Blade SUV Cable Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD Software and config
42. Zt Sot HP E HP MHA SSAA FE BAA aA CSR FES 2l7H7HsSICEU HPE AS HSS ASAHI ZUA ASA WAS USS SLICH CSR FAA SHA an m APSO Be HB ASAT 0 50 WAS gag AP O 1 0 SSH 3 AAH APB a2 dix eI MEM APSO O HESS 13 7I SIS SL cr ofa ot APS Att 0 229 WAS 38 SS ASAE PAS Al aol Soe LS 8401 EAE HS 90 Mall 7t ASS 4 USC Sal AUF HPSS s 4r F217 EZHSSEEA 41519548 HE 5 12 HSS Ma Sel MHA A SAAS 551 DA SSS UHC 01 2 Illustrated Parts Catalogoll USUC CSR FEEL SHS AeA ZHAO 4852 SS SAA GSO 7695 50 RAAU AeA 210 4552 SS 72 80 SPSS FASS SA CE AU 50 52 T5 TEO Eee HP 7S AS Ae ASA ASS SSS SAAUC Ao HY st HSS HPS YEO SHEA amp CSR 52 HSE x EO ABU CH BBO TSS HPS Seto Of ote SPHE ABS 72 use SAA 7 59 01 HPS Eo SYS FSS ASE XS Mao 20 ASA Str dele Of EAC Ago Bey st 5 dis HPI wall FSH HSS ST T UEU 14 AS elo SS HPE SESE HSS Tao ose AjH 8 2568 ZH az HE AA AMS MHA ASAAO EYAL 0 W 1 AFO E hitp www hp com go selfrepair amp HESIA Pu Technical support 111 Acronyms and abbreviations ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC bat
43. a visite la pagina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Athankelijk van de leverbaarheid e
44. an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website htto www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses
45. anced troubleshooting features provided by iLO 3 e launch a web browser use SNMP alerting and diagnose the server blade with HP SIM e Configure static IP bay settings for the dedicated iLO 3 management NICs on each server blade in an enclosure for faster deployment To connect to the server blade using iLO 3 install the server blade in an enclosure Onboard Administrator assigns an IP address to enable iLO 3 connectivity to the server blade The c Class tab enables you to control specific settings for the HP BladeSystem iLO 3 also provides web based status for the HP BladeSystem configuration For detailed information about iLO 3 refer to the HP Integrated Lights Out User Guide on the HP website http www hp com servers lights out Network based PXE deployment is a component of the Intel WfM specification The PXE model enables server blades to load and execute an NBP from a PXE server and to execute a pre configured image The image can be an OS image created by software utilities or a boot diskette image This feature enables a user to configure a server blade and install an OS over a network Software and configuration utilities 59 Deployment overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and execut
46. ansion RAID level migration or stripe size migration is in progress Z CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached 27 IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack To install the component 1 Close all applications and power down the server blade on page 14 This procedure flushes all data from the cache 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 If installed remove the mezzanine card on mezzanine connector 3 5 Locate the cache module connector System board components on page 9 Hardware options installation 50 6 7 8 9 Install the cache module Install the capacitor pack Installing a capacitor pack page 51 Install the server blad
47. ant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support e Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 87 Start POST Problems 1 Go to server blade power on problems flowchart you able to remotely connect 2 See Post Error Messages 5 color is the Isolate and Verify local I O server blade minimize the cable is health LED memory connected configuration correctly Break server blade down to minimum configuration Does condition still exist Does condition still exist No 4 Record action taken Add one part at a time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still 6 Does error
48. ay number force The first command initiates a controlled shutdown of applications and the OS before the server blade enters standby mode The second form of the command forces the server blade to enter standby mode without exiting applications and the OS This emergency method forces a shutdown if an application stops responding e Use the Onboard Administrator GUI to initiate a shutdown Operations 14 a Select the Enclosure Information tab and then select the Overall checkbox in the Device Bays b Initiate a shutdown from the Virtual Power menu Select Momentary Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown of applications and the OS 27 IMPORTANT When the server blade is in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the enclosure After initiating a virtual power down command be sure that the server blade is in standby mode by observing that the system power LED is amber Remove the server blade A CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade 1 Identify the proper server blade 2 Power down the server blade on page 14 3 Remove the server blade 4
49. be populated at all times or the server blade does not function Hardware options installation 30 To install the component 1 Locate and download the latest ROM version from the HP website hitp www hp com support Follow the instructions on the website to update the system ROM Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 Ne qu pe de Remove the hard drives 6 Remove the front panel hard drive cage assembly on page 18 7 Remove the heatsink blank S 8 the processor retaining latch and the processor socket retaining bracket Hardware options installation 31 9 Remove the processor socket protective cover 27 IMPORTANT sure the processor remains inside the processor installation tool 10 If the processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 32 11 Align the processor installation tool with the socket and install the processor 12 Press down firmly until the processor installation tool clicks and separates from the processor then remove the processor installation tool Hardware options installation 33 13 Close the processor socket retaining bracket and the processor retaining latch 14 Remove the heatsink protective cover CAUTION Orient the heatsink as indicated in the procedure Otherwise
50. board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Hardware options installation 52 e attempt to remove an installed TPM from the system board breaks disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data e When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity e not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 2 IMPORTANT avoid damage to server blade support riser board when installing the TPM board and rivet Power down the server blade on page 14 Remove the server blade on page 15 Place the server blade on a flat level work surface Po ie p Remove the access panel on page 16 AN CAUTION Any attempt to remove an installed TPM from the system board breaks or d
51. ceccssneeecceseseeeesseeeeeceeseeeeessaseeeesseseeescseeeeeessnseesesensegeeess 10 System maintenance switch procedures 0 10 DIMM sl t locali ace aen NE tg 12 HP c Class Blade SUV 2 rnnt rsen herren rrr rese rere serre 12 ee 14 Power up the server blade eee eene nennen nene eere nennen nete enne nens 14 Power down the server DIGGS 3 ven PREIS UID V NEN LI MID ete me eae eR PEN 14 Remove te server Blades cu oH OPEN 15 Remove the access panel ener nennen 16 Install the access panel eene nennen enne ener ee eene 2 16 Remove a hot plug SAS or SATA Nard uestri er i NI RIF nen Poo Pi bsp ii eet m beads 16 Remove the left DIMM balle HR MEME 17 Remove the right D DNE DIO don peret i Eois Vete Qut tp PE TOR THREE 18 Remove the front panel hard drive cage assembly 18 Remove the battery pack isisisi sninen istr ribs LM Ub RESP RESSAR 19 c lp TE T A 21 OVERVIEW 21 Installing an HP Blad
52. ceived for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array System board components ont ave oe Component identification 9 Description Mezzanine connector 3 Il 0 Processor 1 DIMM slots 16 The symbols 2 correspond to the symbols located on the interconnect bays For more information see the HP Proliant BL620c G7 Server Blade Installation Instructions that ship with the server blade System maintenance switch Configuration lock Off 7 Reserved Off 8 Reserved Off access redundant ROM set S1 55 and 56 to ON System maintenance switch procedures When you perform troubleshooting steps this guide may instruct you to perform the following procedures e Clear the system configuration Clearing the system configuration on page 10 e Access the redundant ROM Accessing the redundant ROM on page 11 To complete these procedures you must change physical settings on the system maintenance switch Clearing the system configuration RBSU can be used to restore the factory default configuration For more information see HP ROM Based Setup Utility on page 66 If the system is unable to boot into RBSU use the following steps to clear the system configuration 1 Power down the s
53. component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 82 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 83 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 82 General diagnosis flowchart on page 83 Server blade power on problems flowchart on page 84 POST problems flowchart on page 86 OS boot problems flowchart on page 88 Server fault indications flowchart on page 90 Troubleshooting 81 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Referto 00000045 General diagnosis flowchart on page 83 flowchart on page 84 Power on problems flowchart Server blade power on problems POST problems flowchart on page 86 OS boot problems flowchart on page 88 Server fault indications flowchart on page 90 1 Go to Gen
54. ct us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 96 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe respecte toutes les exigences du R glement su
55. cumentation on the Documentation CD or the HP website www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website www hp com su Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 104 Maintenance and service guides for p Class server blades located Troubleshooting 83 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added it the E for Download the latest ME configuration changed Service software ang still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correct
56. d if it produces lower performance for a particular application To enable each processor to enter Hemisphere mode all memory controllers must be installed and populated with equal memory capacities based on the DIMM installation guidelines on page 37 Greater performance is obtained when all memory controllers are populated with either four or eight dual or quad rank DIMMs Mirrored Memory mode is not supported when Hemisphere mode is enabled Hardware options installation 40 The following illustration shows examples of Hemisphere mode and non Hemisphere mode populations Mem Cont 1 Mem Cont 2 Mem Cont 2 Mem Cont1 Mem Cont2 Mem Cont 1 Mem Cont 2 Optimal Hemisphere Hemisphere Example 1 Example 4 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Mem Cont 1 Mem Cont 2 Improved Hemisphere Non Hemisphere Example 2 Example 5 Mem Cont 1 Cont2 Mem Cont1 Cont 2 Mem Cont 2 Mem Cont 2 Hemisphere Non Hemisphere Example 3 Example 6 The two non Hemisphere examples show the following memory controller within a processor must have memory installed e DIMM configurations of each memory controller of a processor must be identical Memory performance optimization The HP ProLiant BL620c G7 Server Blade supports up to 32 DIMMs installed on two multi core processors Optimal performance is achieved when the DIMMs are populated to make best use of the Intel Xeon 6500 and 75
57. e Installing a server blade on page 28 Power up the server blade on page 14 Installing a capacitor pack A A 7 CAUTION prevent server blade malfunction damage to the equipment do not add remove the battery pack while an array capacity expansion RAID level migration or stripe size migration 15 in progress CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack To install the component 1 Close all applications and power down server blade on page 14 This procedure flushes all data from the cache Remove the server blade on page 15 Remove the access panel on page 16 Install the cache module Installing a capacitor pack on page
58. e durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pecas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte m o de obra do servi o Technical support 108 Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m projetadas para reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o cobranca de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVAC O Algumas pecas da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No no cat logo de pecas ilustrado Conforme a disponibilidade o local geogr fico as pecas CSR ser o enviadas primeiro dia util ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de repos
59. e Begin with the DIMM installation guidelines on page 37 with these additional constraints e All installed processors must contain a valid sparing configuration e installing mixed rank DIMMs in a memory controller follow the mixed rank installation rules of the DIMM installation guidelines on page 37 Rank sparing requires that the spare ranks of the DIMM pair 4A 5A be at least as large as any other DIMM rank on the DDR3 channels of a memory controller To determine the size of a single rank in a DIMM divide the total DIMM size by the number of ranks For example the rank size of a dual rank 2 GB DIMM is 1 GB and the rank size of a dual rank 4 GB DIMM is 2 GB Therefore it is possible to support rank sparing with mixed DIMM pair sizes on a memory controller if the 4A 5A pair is populated with the 4 GB DIMMs and the other pairs are populated with either the identical 4 GB or 2 GB DIMMs all pairs on a memory controller are not required to be populated In this case the 2 GB rank size of the 4 GB DIMMs in the 4A 5A pair is equal to or greater than the rank size of the other installed DIMMs However the server cannot support DIMM sparing in this example if the 2 GB DIMMs are populated in the 4A 5A pair locations and the 4 GB DIMMs are populated in any of the remaining DIMM pair locations on the same memory controller This configuration violates the rule requiring that the spare rank size of DIMM pair 4A 5A 1 GB be equal to or la
60. e because you can lose data Z CAUTION To prevent a server blade malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress AN CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached 27 IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives Installing a cache module Hardware options installation 49 AN CAUTION To prevent a server blade malfunction or damage to the equipment do not add or remove the battery pack while an array capacity exp
61. e DDR3 channel since DIMMs with higher rank counts present larger electrical loading on the DDR3 channel and must be populated at the end point of the channel AN CAUTION Failure to follow these guidelines may result in the inability to recognize memory memory errors or reduced memory performance Examples o If the configuration is eight quad rank 8 GB DIMMs and eight dual rank 8 GB DIMMs installed a single processor configuration the quad rank DIMMs must be installed in the white DIMM Hardware options installation 37 connectors 4A 5A 12B 16B 2C 7C 10D 14D The dual rank DIMMs must be installed in the black DIMM connectors 3E 6E 11F 15F 1G 8G and 9H 13H For illustrations of the connections between the processor memory controllers and DIMMs see Memory subsystem architecture on page 38 o If the configuration is six quad rank 8 GB DIMMs and ten dual rank 8 GB DIMMs in a single processor configuration the quad rank DIMMs can be located in any of the corresponding white DIMM pairs 4A 5A 12B 16B 2C 7C and 10D 14D as long as they are installed at the end point of the DDR3 channel e modes Advanced ECC Online Spare and Mirrored Memory have further requirements beyond the ones listed here For additional memory configuration requirements see the corresponding AMP sections o Advanced ECC memory population guidelines on page 43 Online Spare memory population guidelines on page 43 o Mirrored M
62. e European Union disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of EE waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product This symbol the product on its packaging indicates that this product must not be Japanese notice CREA Ceo TVS BIC LEB MOR BHAT AV COMBI 77 BARRE CS IORI ZERA CHAT 52 LC FEREZ TILSETT ELORRI FRY LO FSV VCCI B VCCI 7 7 ASU Cv gv 2 KO RICCIEBEP A LOWE ORES CHATS LE EHEZ TILSEN ED LOBO GNE ZU REP ALIBRSHSZIEBHVIES VCCI A BSMI notice Seas EEE ORE TH CEI PASS SAR o Regulatory compliance notices 98 Korean notice Class A equipment 0 JAE 0 AAWATSSS st 71710 et WA EE ABA 01 AS FASHA 254 919 NADA ASSE AS SACS HUQ Clas
63. e affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi ll componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu
64. e signals between the server blades and the external network Setup 27 Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass Thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects 27 IMPORTANT To connect to a network with a Pass Thru module always connect Pass Thru module to a network device that supports Gigabit speed Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card Installing a server blade 1 Remove the connector covers Setup 28 2 Prepare the server blade for installation 3 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure Setup 29 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginni
65. eSystem c Class enclosure uere reete eren eer eoe pao ts coctum NORTE Leine eus 21 Preparing Soporte o etant care a i eeii 21 Installing interconnect modules ics c va n 26 Connecting to the network cep pP 27 Installing server Blende ptione 28 IGE cesses ad ius iere pipe 28 Completing the conliqurallstt s senes ces RH EH HI cre ONU ptr ses 29 Hardware DA 30 lanes nm 30 30 Memory OPON ercer 35 MCI 35 Dual and quad rank DIMMS 2 22 2 2 44 000000 0000000000000 0000 nennen nein enne entere enne sees 36 DININ ide BOflOrT asa 36 DIMM installation uldellescs aei coris ish rode ER 37 Memory subsystem architecture
66. efer to the documentation that ships with the FCA option e FC compatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option Software and configuration utilities 64 e server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website http www hp com support e server blade is cabled properly to a supported SAN e storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers For SAN configuration information for the server blade refer to the HP StorageWorks SAN Design Reference Guide on the HP website http h18000 www 1 hp com products storageworks san documentation html Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnost
67. elect System Options Select Advanced Memory Protection Select Online Spare with Advanced ECC Support Press the Enter key Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on online spare memory see the HP website hitp 7h18000 www 1 hp com products servers technology memoryprotection html Configuring mirrored memory To configure mirrored memory Install the required DIMMs Installing DIMMs on page 44 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Support Press the Enter key Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory see the white paper on the HP website hitp 7h18000 www 1 hp com products servers technology memoryprotection html Software and configuration utilities 68 Configuring lockstep memory To configure Lockstep memory Install the required DIMMs Installing DIMMs on page 44 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key deo Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memo
68. emory population guidelines on page 44 Memory subsystem architecture The Intel Xeon 6500 and the 7500 processor memory architectures are designed to take advantage of multiple stages of memory interleaving to reduce latency and increase bandwidth Each Intel Xeon 6500 and 7500 processor contains two memory controllers as shown in the illustration below Each memory controller has two SMI buses operating in Lockstep mode Each SMI bus connects to memory buffer The buffer converts SMI to DDR3 and expands the memory capacity of the system Each buffer has two DDR3 channels and can support up to four DIMMs for a total of sixteen DIMMs per processor or thirty two DIMMs per HP ProLiant BL620c G7 Server Blade with both processors installed Memory speed is not affected by number of DIMMs or ranks All DIMMs run at the highest possible speed for a given processor DDR3 memory speed is a function of the bus speed supported by the processor e Processors with a speed of 6 4 GT s run memory at 1066 MT s e Processors with a speed of 5 6 GT s run memory at 978 5 e Processors with a speed of 4 8 GT s run memory at 800 MT s Successive cache lines are interleaved between the DIMMs and the Lockstep SMI channels of the two memory controllers in the processor such that adjacent cache lines reside on different memory controllers SMIs DIMMs and DIMM ranks for better performance To take advantage of this feature DIMM
69. enance switch to off 9 Repeat steps 5 and 6 If both the current and backup versions of the ROM are corrupt return the system board for a service replacement To switch to the backup ROM when the System ROM is not corrupt use RBSU Component identification 11 DIMM slot locations DIMM slots are numbered sequentially 1 through 16 for each processor The supported AMP modes use the letter assignments for population guidelines Component identification 12 1 Server blade For connecting to the SUV connector on the server blade front panel For connecting a video monitor USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 13 Operations Power up the server blade The Onboard Administrator initiates an automatic power up sequence when the server blade is installed If the default setting is changed use one of the following methods to power up the server blade e Usea virtual power button selection through 3 e Press and release the
70. ent application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible lO oft The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flashing The drive is active but a predictive failure alert has been irregularly regularly 1 Hz received for this drive Replace the drive as soon as possible Component identification 8 Online activity Fault UID LED Interpretation LED green amber blue Flashing Off The drive is active and it is operating normally irregularly Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Amber flashing A predictive failure alert has been re
71. eral Yes diagnosis 2 Go to N Power on problems No No 5 Go to Server fault Yes indications Start diagnosis Do you want to perform the General Diagnosis No Does server power on Yes Does server complete POST OK Yes Does server boot to OS OK Yes Does server have Insight Management Agent fault or LED fault indication 1 Go to General diagnosis No Troubleshooting 82 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 80 Loose connections on page 81 Service notifications on page 81 The most recent version of a particular server blade or option firmware is available on the HP Support website hitp www hp com support General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support e Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem do
72. erver blade on page 14 2 Remove the server blade on page 15 Component identification 10 Remove the access panel on page 16 Change position 6 of the system maintenance switch to on Install the access panel on page 16 Install the server blade in the enclosure and power up the server blade Wait for the POST message that prompts you to change the switch setting Maintenance switch detected in the On position Power off the server and turn switch to the Off position Repeat steps 1 through 3 Change position 6 of the system maintenance switch to off 10 Repeat steps 5 and 6 27 IMPORTANT When the server blade boots after NVRAM is cleared a delay of up to 2 minutes is normal During this delay the system appears non functional Do not attempt any procedures during the delay Accessing the redundant ROM If the system ROM is corrupted the system automatically switches to the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 Change positions 1 5 and 6 of the system maintenance switch to on Install the access panel Install the server blade in the enclosure and power up the server blade After the system beeps repeat steps 1 through 3 Change positions 1 5 and 6 of system maint
73. ervers sstoolkit Software and configuration utilities 65 HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options Enabling and disabling system features Displaying system information e Selecting the primary boot controller e Configuring memory options Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website hitp www hp com support smartstart documentation Using RBSU To use RBSU use the following keys Toaccess RBSU press the F9 key during power up when prompted e navigate the menu system use the arrow keys e make selections press the Enter key To access Help for a highlighted configuration option press the key 27 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be
74. es Advanced ECC memory mode provides the greatest memory capacity for a given DIMM size and provides x4 and x8 SDDC This mode is the default option for this server For more information see Advanced ECC memory population guidelines on page 43 Online Spare memory mode provides protection against persistent DRAM failure Rank sparing is more efficient than DIMM sparing since only a portion of a DIMM is set aside for memory protection For more information see Online Spare memory population guidelines on page 43 Mirrored Memory mode provides the maximum protection against failed DIMMs Uncorrectable errors in the DIMMs of one memory controller are corrected by the DIMMs in the mirrored memory controller The two memory controllers of each processor form a mirrored pair For more information see Mirrored Memory population guidelines on page 44 AMP modes are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 66 For the latest memory configuration information see the QuickSpecs on the HP website http www hp com go ProLiant Hardware options installation 42 Advanced ECC memory population guidelines Advanced ECC memory is the default memory protection mode for the server Up to 512 GB of active memory using 16 GB DIMMs is supported in this AMP mode Advanced ECC can co
75. es the image 7 IMPORTANT connect to network with Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual NIC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a deployment server on a network Deployment infrastructure 7 IMPORTANT connect to network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware e Client PC administrative workstation AMD Athlon processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 700 MHz or greater recommended 128 MB of RAM Microsoft Windows 2000 Professional or Microsoft Windows XP OS Microsoft Internet Explorer 5 5 or above with 128 bit encryption Ethernet NIC with 10 100 RJ 45 connector TCP IP networking and an IP address compatible with one of the f
76. fe os feciri ovis tas Ge oen Uva pesi 81 Start diagnosis flowchart ocio Dor na pe NR enna ayes apne ig MU cU QNM UM MU DEAE 82 General diagnosis TOWER rds a todo RU ix Une ne Nau Mar E 83 Server blade power on problems flowchart 22 2 2 84 POST problems reete deed ebd cede s evade E Ted deo d on 86 OS boot problems flowchart sstart enne nnn nnne nene nnne nnns 88 Server fault indications flowchart da t Qr i ra cbe EM Oel AE MU ns Md Danais 90 POST error messages and beep codes 92 Introduction to POST error RU un vga a aa 92 Processor X Unsupported Vati essere v OA prec FR 93 Deis o didi eee 94 Regulatory compliance notices cuis or ap IHE ERU DUCUK NEUE SNURNE UFU AREE pSEM BRUN Sb Un EH ERE 95 Regulatory compliance identification ee enne eene 95 Federal Communications Commission RU aV ka e Uns 95 src nd 95 Class A equipment 5 soiree ote eese 95 Class
77. ft to open it Setup 22 2 Push the device bay shelf back until it stops lift the right side slightly to disengage the two tabs from the divider wall and then rotate the right edge downward clockwise 3 the left side of the device bay shelf to disengage the three tabs from the divider wall and then Setup 23 Removing a c3000 device bay mini divider or device bay divider 1 Slide the locking tab down o 3000 mini divider Push the divider toward the back of the enclosure until the divider drops out of the chassis o 3000 divider a Push the divider toward the back of the enclosure until it stops b Slide the divider to the left to disengage the tabs from the wall c Rotate the divider clockwise Setup 24 d Remove the divider from the enclosure Creating a full height device bay blank 1 Obtain the coupler plate o If you are using a device bay blank that came with the enclosure the coupler plate can be found with the contents of the full height device shipping box o If you are using a device bay blank that you purchased as an option remove the coupler plate from inside the blank 2 the coupler plate into the slots top of the blank and then slide the coupler plate back until it snaps into place Setup 25 3 Fit the slots on the bottom of the second blank on to the tabs on the coupler plate and then slide
78. gement homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date Troubleshooting 80 recommends you have access to the server documentation for server specific information o recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a
79. h video and USB devices Use the local I O cable to connect a monitor and any of the following USB devices e USB hub e USB keyboard e USB mouse e USB CD DVD ROM drive e USB diskette drive e USB drive key Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 73 Accessing a server blade with local KVM AN CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment NOTE For this configuration a USB hub is not necessary To connect additional devices use a USB hub 1 Connect the SUV cable to the server blade Connect the video connector to a monitor Connect a USB mouse to one USB connector Cabling 56 4 Connect a USB keyboard to the second USB connector HP c Class Blade SUV Cable Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette drive NOTE Use a USB hub when connecting a USB diskette drive and or USB CD ROM dri
80. hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 8 2 Back up all server data Remove the hard drive Operations 16 To replace the component reverse the removal procedure Remove the left DIMM baffle To remove the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 If installed remove the battery pack on page 19 You do not need to disconnect the cable from the battery 5 Disconnect the SAS SATA signal cable from the SAS backplane Operations 17 Remove the right DIMM To remove the component 1 2 3 4 5 Power down the server blade page 14 Remove the server blade on page 15 Remove the access panel on page 16 If installed remove the battery pack on page 19 You do not need to disconnect the cable from the battery Remove the right DIMM baffle Remove the front panel hard drive cage assembly To remove the component 1 IM Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 Disconnect the signal cable and the power cable from the SAS backplane Loosen the thumbscrews Operations 18 6 Remove the front panel hard drive cage assembly Remove the battery pack AN CAUTION To prevent a server blade
81. hnology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options Software and configuration utilities 76 and Blades within the datacenter HP SUM is delivered on Smart Update Firmware DVD ProLiant Support Packs and Easy Set up CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of server blades and options This tool has the following features Enables GUI and a command line scriptable interface Enables scriptable command line deployment Requires no agent for remote installations Enables dependency checking which ensures appropriate install order and dependency checking between components Deploys software and firmware on Windows and Linux operating systems Performs local or remote one to many online deployment Deploys firmware and software together Supports offline and online deployment Deploys necessary component updates only except Linux RPMs Downloads the latest components from Web except Linux RPMs Enables direct update of BMC firmware iLO and LO100i For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide see the HP website http www hp com go foundation Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more info
82. i o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a peca com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 109 RR EI CAIEXEIRRIEU ER E SL AMAR OZR HERITS LOO RR ACS CSR 2050 639 5 TED EHP HP T IEHPIERRERSPICGEIR AHB Lt BERTEL CUTE T2 amp CSRBBSRSITIEEUR Y 25 U 3 HER 52118 TO 15339 C AIC BER SRBRELVUAFRMESRICBRENET REE NEBOI ESAMIECAO8 COMMEMERCBEACT RARER 282115 SREY d3U CE REEF ERERIFSCEMTEERT ik 0 18 1290 NPORT 57 01214 H EtItHP ER FREI SEHE AUD CTRUST
83. ics Utility HP Insight Diagnostics page 73 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 69 and Erase Utility on page 71 SmartStart is included in the HP Insight Foundation suite for Proliant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website hitp www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server blade deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server blade deployments For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com s
84. intenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the 10 key e Access the boot menu by pressing the F11 key Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory e Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime e Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive fatal uncorrectable memory error are removed from operation automatically resulting in less system downtime See the server specific user guide for DIMM population req
85. isfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 5 Install the TPM board Press down on the connector to seat the board System board components on page 9 Hardware options installation 53 6 Install the TPM security rivet by pressing the rivet firmly into the system board le 7 Install the access panel on page 16 8 Install the server blade Installing a server blade on page 28 9 Power up the server blade on page 14 Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrily To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server blade Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server
86. lation 30 health driver 70 health LEDs 8 help resources 104 hemisphere mode 40 HP BladeSystem Firmware Deployment Tool 76 HP Care Pack Services 77 HP c Class Blade SUV Cable 12 56 HP contact information 104 HP Insight Diagnostics 73 74 HP Insight Diagnostics survey functionality 74 HP Insight Remote Support software 75 HP Management Packs 1 1 for MOM 2005 troubleshooting 78 HP Management Packs 1 2 for MOM 2005 troubleshooting 78 HP ProLiant Essentials Foundation Pack 72 HP Smart Update Manager overview 76 HP Systems Insight Manager overview 72 HP technical support 104 HP website 104 HP contacting 104 identification number 95 identifying components 7 iLO Integrated Lights Out 59 71 iLO 2 Integrated Lights Out 2 14 59 iLO 3 Integrated Lights Out 3 59 71 iLO 3 advanced features 59 IML Integrated Management Log 74 Important Safety Information document 78 Insight Diagnostics 73 74 75 installation overview 21 installation enclosure 21 installation server blade 28 installation server options 30 installing hardware 30 installing operating system 61 installing server blade options 30 installing server options 30 installing the access panel 16 installing the Trusted Platform Module board 53 Integrated Lights Out 2 iLO 2 14 59 Integrated Lights Out 3 iLO 3 59 71 Integrated Management Log IML 74 interconnect bay numbering 26 interconnect module 26 Index 116 interconnect modules 26
87. les the memory to operate at a higher performance level o Processors that support a speed of 6 4 GT s enable the memory to operate at 1066 5 the maximum memory speed supported by the Intel Xeon 6500 and 7500 processor o Processors that support speed of 5 8 GT s operate memory at 978 MT s o Processors that support speed of 4 8 GT s operate memory at 800 MHz o Memory performance degrades less when going from 1066 MHz to 984 MHz than it does when going from 978 MHz to 800 MHz Plan the memory configurations using identical DIMMs to achieve the memory size target taking into account that 16 and 32 DIMM count configurations result in the highest performance Using a two processor configuration as an example do the following If the initial memory target is 32 GB populate each processor with eight 2 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 2 GB DIMMs is 64 GB with 32 DIMMs If the initial memory target is 64 GB populate each processor with eight 4 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 4 GB DIMMs is 128 GB with 32 DIMMs If the initial memory target is 128 GB populate each processor with eight 8 GB DIMMs for a total of 16 DIMMs The maximum expansion target using 8 GB DIMMs is 256 GB with 32 DIMMs The maximum system memory capability is 512 GB with 32 x 16 GB DIMMs 16 DIMMs per processor Memory RAS The server supports the following AMP mod
88. ling 30 servers setup and configuration 21 service notifications 81 setting up a network 59 Setup 21 26 Smart Update Firmware DVD 76 Smart Update Manager 76 SmartStart autorun menu 65 SmartStart Scripting Toolkit 65 SmartStart overview 65 software components 59 specifications 103 specifications environmental 103 standards 95 start diagnosis flowchart 82 static electricity 102 support 75 104 support packs 65 supported operating systems 76 supported servers 78 supported targets 78 SUV cable 12 56 SUV connector 12 56 switches interconnect 26 symbols on equipment 79 symptom information 80 system board battery 99 system board components 9 10 11 system components 7 system configuration settings 65 System Erase Utility 71 system maintenance switch 10 system maintenance switch procedures 10 system keeping current 75 Systems Insight Manager 72 T Taiwan battery recycling notice 100 Taiwan notice 101 technical support 104 telephone numbers 104 TPM Trusted Platform Module 52 54 troubleshooting 78 81 troubleshooting flowcharts 81 troubleshooting resources 78 troubleshooting firmware upgrade utility 78 Trusted Platform Module TPM 52 54 Type or Type Il mezzanine card 47 U unsupported wattage 93 updating the system ROM 72 USB CD ROM drive 63 USB connectors 12 USB devices 56 USB support 73 utilities 59 utilities deployment 65 66 V Version Control 76 Version Control Agent
89. located on the Documentation CD or on the HP website http www hp com support Controller documentation General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 104 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation General diagnosis flowchart on page 83 Troubleshooting 89 Start OS boot problems 2 Go to POST Problems Does the l a D server boot Disable Fast Boot in RBSU Server SmartStart and check server boot still boot with order errors No 3 Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diag
90. loy with a diskette image the user creates DOS based network enabled boot diskette that executes a script that configures the hardware and installs the OS The diskette enables the server blade to access the required deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 60 Software and configuration utilities 63 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment e virtual floppy on page 64 e PXE deployment on page 61 Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website http www hp com servers sstoolkit As an alternative method configure the hardware manually with RBSU and the iLO 3 remote console With this method the disk is more generic and integrates with an existing network OS installation process For more information refer to HP BladeSystem c Class advanced management on page 59
91. ly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 7 Does Break server Does 6 Add one part at a time back to Does configuration to isolate faulty condition still Does component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file Full crash dump Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber Troubleshooting 84 e health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e loose or faulty power Power source problem e Power on circuit problem e Improperly seated component or interlock problem Faulty internal component Component identification on page 7 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated
92. malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress AN CAUTION After the server blade is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached 27 IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server blade is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack To remove the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 Do one of the following Operations 19 Remove the battery pack from the left DIMM baffle oS 46 o Remove the battery pack from the right DIMM baffle Operations 20 Setup Overview Installation of a server blade requires the following steps 1 Install and configure an HP BladeSystem c Cla
93. n altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F TMaximum storage altitude corresponds to a minimum pressure of 70 kPa 10 1 psia Server blade specifications Weight maximum 11 0 kg 24 2 Ib 61249 799 Specifications 103 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 Thi
94. n de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito S
95. n some environments the use of wireless devices might be restricted Such restrictions might apply on airplanes in hospitals near explosives or in other hazardous locations Before you turn on this product be sure that you understand local policies and have proper authorization Do not co locate or operate this device in conjunction with any other antenna or transmitter To avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antennae should be greater than 20 cm 8 in A WARNING Exposure to Radio Frequency Radiation The radiated output power of this device is below the FCC radio frequency exposure limits Nevertheless human contact during normal operation should be minimized Regulatory compliance notices 100 Brazilian notices Este equipamento opera em car ter secund rio isto n o tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian notices Wireless operation is subject to two conditions The first is that the wireless device may not cause interference The second is that the wireless device must accept any interference including interference that may cause undesired operation of the device Japanese notices ORED TARERE CS AS I30858 amp 2 REET 5 AFEBLEURRS
96. nd accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com qo insightremotesuppor To download the software for free go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Keeping the system current Drivers 27 IMPORTANT Always perform a backup before installing or updating device drivers The server blade includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart suppo
97. ng any installation procedure Improper grounding can cause electrostatic discharge Processor option The base configuration for an HP ProLiant BL620c G7 Server Blade is one processor When installing an optional processor install the second processor in processor socket 2 All installed processors must be identical HP recommends that all installed processors have at least two identical DIMMs installed in the associated DIMM sockets For more information see DIMM installation guidelines on page 37 WARNING reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board Do not touch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket Do tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor e Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area CAUTION To prevent possible server blade malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed IMPORTANT Processor socket 1 must
98. nostics Is this a known good copy of SmartStart Still fail with known good copy 4 Troubleshoot Diagnostics run problem found without errors by Diagnostics 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS ROM controller and cable Does Break server down to minimum configuration condition still exist Add parts back to configuration to isolate component Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic exist server spare parts 9 Go to General Diagnosis See the server blade OS boot problems flowchart on page 88 Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 72 e Server boots but the internal health LED external health LED or component health LED is red amber Troubleshooting 90 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents on page 72 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htt
99. nt BL620c G7 Server Blade uses the next generation Intel Xeon 6500 and 7500 series processor This processor s architecture departs radically from previous Intel Xeon front side bus based architectures In front side bus architectures the memory controller was incorporated in the northbridge which produced a common sharepoint for memory accesses for all processors Similar to the dual socket Intel Hardware options installation 35 Xeon 5500 processors the Intel Xeon 6500 and 7500 processors employ a NUMA architecture incorporating links for point to point connectivity between processors and provides dedicated local memory for each processor To enable greater memory expansion capability The DIMMs are not directly connected to the processor through the memory controller In the Intel Xeon 6500 and 7500 memory subsystem each memory controller uses a dedicated scalable memory interconnect SMI to connect to a memory buffer The memory buffer is connected to two DDR3 memory channels that support four DIMM sockets To provide greater memory bandwidth over previous Intel Xeon multiprocessor architectures each Intel Xeon 6500 or 7500 processor includes two integrated memory controllers Each memory controller contains two SMls Therefore four SMls per processor connect to four memory buffers Because each buffer supports 4 DIMM sockets a single processor provides a total of 16 DIMMs Each DIMM may be up to 16 GB for 256 GB per processor
100. ntes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 107 el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam ric
101. of the latest software from HP VCA compares installed software versions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website hitp www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www 1 hp com products servers management psp html Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for Proliant servers and options powered by HP Smart Update Manager on page 76 The Smart Update Firmware DVD combines the following resources on a single DVD Firmware Maintenance CD HP BladeSystem Firmware Deployment Tool FDT The HP BladeSystem online firmware bundles The ProLiant BladeSystem Release Sets Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This tec
102. ollowing the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive CD DVD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website hitp java sun com products archive index html DHCP server IP address assignment AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium or Pentium Il 200 MHz or faster processor Software and configuration utilities 60 64 of RAM o 64 MB of free hard drive space 10 Mb s network adapter e deployment server storing boot images o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium IIl or higher processor 500 MHz recommended o 256 MB of RAM 10 Mb s network adapter o CD ROM drive e Windows repository server Windows or Linux deployment Windows 2000 or Windows Server 2003 OS installed Network connection o CD ROM drive o 1 5 GB of available disk space o TCP IP networking and an IP address compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address o CD ROM drive and or diskette drive o Any of the following Java Runtime Environment versions 1 3 1 02 1 3 1 0
103. or only Because mezzanine cards are supported on multiple server blade models the mezzanine card may have captive screws that are not required to secure it to the server blade When installing a mezzanine card in this server blade only two captive screws are required N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 Hardware options installation 47 4 Remove the mezzanine connector cover 5 Align the mezzanine connector on the optional mezzanine card with the mezzanine connector the system board AN CAUTION To prevent damage to the server blade apply pressure over the mezzanine connector when installing the mezzanine card Do not apply pressure to the edges of the card 6 Install the mezzanine card Press down on the connector to seat the card Install the access panel on page 16 Install the server blade Installing a server blade on page 28 Power up the server blade on page 14 Hardware options installation 48 Controller options The server blade ships with an embedded Smart Array P410i Controller RAID 0 and 1 are supported and do not require a cache module to be installed Upgrade options exist for the integrated array controller For a
104. p www hp com support Integrated Management Log on page 74 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htip www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Component identification on page 7 Power on problems flowchart Server blade power on problems flowchart on page 84 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation HP contact information on page 104 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Troubleshooting 91 Start server fault indications Select an appropriate fault indicator 1 Insight 3 Server blade Management Agents health LED Was event reported by Insight Management Agents What color is the server blade health LED Is the
105. port The server blade enables you to upgrade or configure the ROM safely with redundant ROM support The server blade has a single ROM that acts as two separate ROM images the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM Software and configuration utilities 72 USB support and functionality USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Internal USB functionality An internal U
106. r cords to completely disconnect power from the system WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 79 A WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly wha
107. r le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Voltage Directive 2006 95 EC e Directive 2004 108 EC Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If applicable 4 digit notified body number is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Regulatory compliance notices 97 Disposal of waste equipment by users private households in th
108. re an IML entry identifying the problem 4 Gather information from the System Management Homep What color is age Failing components will be the Insight Display blade power on shown as yellow degraded or background problems orange failed flowchart 5 Go to server 2 Obtain failure information from IML entry if available Check the Insight Display Onboard Administrator error message and perform the suggested action Is there Sufficient information to identify failing component Yes Is the LED 7 Solid or Replace or reseat component flashing identified as failed or about to fail Flashing A predictive Mark the corresponding IML 6 failure alert has entry as repaired if present You may need to replace the hard drive been received for this drive POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all new messages generated by this server blade Some messages are informational and do not indicate an error A server blade generates only the codes that are applicable to its configuration and options Troubleshooting 92 For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Z WARNING To avoid potential problems ALWAYS read
109. remote access performance a streamlined user experience and enhanced standards support Using iLO 3 you can do the following Access a high performance and secure Remote Console to the server from anywhere in the world e Use the shared iLO 3 Remote Console to collaborate with up to six server administrators e Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Send alerts from iLO 3 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 3 interface For more information about iLO 3 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 3 documentation on the Documentation CD or on the HP website http www hp com go ilo Erase Utility AN CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Software and configuration utilities 71 Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server blade with an existing operating system e You encounter an error when completing the steps of a factory installed
110. rger than the single rank size of the other DIMM pair locations since the rank size of a 4 GB DIMM in pairs B C D E F or G would be larger 2 GB than the spare rank size of the 2 GB DIMM pair in 4A 5A 1 GB Hardware options installation 43 Mirrored Memory population guidelines Errors that are not corrected by ECC or SDDC cannot be corrected by Online Spare memory By providing added redundancy in the memory sub system Mirrored Memory provides the greatest protection against memory failure beyond ECC SDDC and Online Spare memory In Mirrored Memory mode each Lockstep DIMM pair of a memory controller has a mirrored DIMM pair on the other memory controller of the same processor Upon detecting an uncorrectable memory error from a DIMM pair of a memory controller the processor avoids a system crash by reading the mirrored DIMM pairs from the other memory controller In this case the system management routine disables the failed DIMM Further memory reads and writes will only occur on the mirrored DIMM pairs The exceptions to Mirrored Memory mode are the following e n Mirrored Memory mode half of the memory is allocated to memory protection The available memory bandwidth is reduced by up to 50 in this mode e Mirrored Memory mode Online Spare mode Hemisphere mode and interleaving cannot be enabled simultaneously To configure memory for Mirrored Memory mode observe these additional constraints e Forthe server to
111. rmation refer to the HP website hitp www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Software and configuration utilities 77 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on Proliant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support ProLiant_ TSG French http www hp com support Proliant TSG fr Italian http www hp com support ProLiant TSG it Spanish http www hp com support Proliant TSG sp German http www hp com support ProLiant TSG Dutch http www hp com support Proliant TSG nl Japanese http www hp com support ProLiant TSG The HP BladeSystem c Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures
112. rrect single bit and multi bit memory errors on a single x8 or two adjacent x4 DRAM devices The server provides notification when correctable error events have exceeded a pre defined threshold rate When uncorrectable errors are detected using Advanced ECC the server notifies the user and shuts down the operating system Online Spare memory population guidelines Online spare memory provides protection against persistent DRAM failure It monitors DIMMs for excessive correctable errors and copies the content of an unhealthy rank to an available spare rank in advance of multi bit or persistent single bit failures that may result in uncorrectable faults Rank sparing is more efficient than DIMM sparing since only a portion of a DIMM is set aside for memory protection When Online Spare memory is enabled the first ranks of DIMM pair 4A 5A are set aside as the sparing ranks Therefore the available memory is reduced by the size of the first ranks of DIMM pair 4A 5A If a DIMM rank on either of the SMI buses exceeds its correctable ECC threshold then the contents of the failing DIMM ranks are copied to the spare DIMM ranks Once the copy is complete all memory accesses to the previous failing DIMM ranks go to the spare DIMM ranks No performance penalty occurs for rank sparing other than the time it takes to copy the data from the failing rank to the spare rank upon an error condition The following population rules apply to each memory cartridg
113. rted OS use the SmartStart software on page 65 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server blade supports To verify that your server blade is using the latest supported version see the HP website hitp www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server blade enter the following web address into the browser Software and configuration utilities 75 http www hp com support lt servername gt In place of lt servername gt enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise VCRM manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads
114. ry see the white paper on the HP website http h 18000 www 1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options Remains available any time that the server is on Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later e Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA
115. s B equipment 0 AE IASB amp 2DIg A F BS 2121 ISO ASO AS SS OWS AHSS SHH AISOAL AF ocou 4 Chinese notice Class A equipment gg A RP th EEH ER AREA Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 Z WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1
116. s for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference Regulatory compliance notices 95 to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product conta
117. s service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 104 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that
118. s should be populated evenly between all SMI channels If an SMI channel pair has more DIMMs than others the extra memory on that SMI channel pair does not benefit from the interleaving mechanism across memory controllers Memory architecture for processor 1 Channel Hardware options installation 38 e pe 12 11 16 15 14 13 Memory controller 1 Memory controller 2 Processor 1 Memory architecture for processor 2 C 16 15 14 13 12 11 9 5 6 7 8 4 3 2 1 Hardware options installation 39 Memory controller 1 Memory controller 2 Processor 2 Hemisphere mode The Intel Xeon 6500 series and 7500 series processor architecture incorporates Hemisphere mode a high performance interleaving technology Hemisphere mode combines the tracking resources of both memory controllers within each processor for a more aggressive cache line pipelining Hemisphere mode is enabled when processors in the system have identical DIMM population behind both of their memory controllers Observe the following guidelines Hemisphere mode is controlled via an RBSU option enabling the user to select either automatic default or disable In automatic mode the BIOS enables Hemisphere mode if the system memory configuration is compatible with Hemisphere mode Hemisphere mode should produce the best overall performance for a variety of applications However Hemisphere mode can be disable
119. ss 66 Automatic Server Recovery ASR 70 Basic Input Output System BIOS 67 71 batteries replacing 94 99 battery 94 99 battery disposal 97 99 battery pack removing 19 battery replacement notice 94 99 battery backed write cache BBWC 49 51 battery backed write cache battery pack 49 51 BBWC battery backed write cache 49 51 beep codes 92 before you contact 104 BIOS Basic Input Output System 67 71 BIOS Serial Console 67 BIOS upgrade 71 blade blank 21 boot diskette 64 boot options 67 Brazilian notice 101 BSMI notice 98 buttons 7 C cables 56 81 96 cables FCC compliance 96 cables troubleshooting 81 cabling 56 cache module 49 51 Canadian notice 96 101 Canadian notices 96 Care Pack 77 CD ROM deployment 62 Change Control 77 change control and proactive notification 77 Chinese notice 99 class A equipment 95 class B equipment 95 compliance 95 components 7 79 102 components identification 7 8 configuration 29 configuration of system 29 59 65 configuration tools 65 configuration completing 29 configuration network 59 configuring AMP modes 67 68 69 connecting to the network 27 connection problems 81 connectors 7 contact information 104 contacting HP 104 controller options 49 creating a disk image 63 64 creating a full height device bay blank 25 CSR customer self repair 104 customer self repair CSR 104 D Declaration of Conformity 96 default settings 10
120. ss enclosure Install any server blade options Install interconnect modules in the enclosure Connect the interconnect modules to the network Install a server blade RON Complete the server blade configuration Installing an HP BladeSystem c Class enclosure Before performing any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations e Documentation CD that ships with the enclosure e Business Support Center website http www hp com support Preparing the enclosure HP BladeSystem enclosures ship with device bay dividers to support half height devices To install a full height device remove the blanks and the corresponding device bay divider AN To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 27 IMPORTANT For optimal cooling and system performance configure the c7000 enclosure with ten fans and configure the c3000 enclosure with six fans Setup 21 1 Remove the device bay blank 2 Remove the three adjacent blanks Removing 7000 device bay divider 1 Slide the device bay shelf locking tab to the le
121. support Mirrored Memory all processors must have a valid mirroring configuration minimum allowable configuration is four DIMMs per processor Both memory controllers for each processor must be populated with the same DIMM configurations e Although this configuration requirement is the same for Hemisphere mode and Mirrored Memory mode only one of the two modes can be enabled at a given time Installing DIMMs To install the component 1 Power down the server blade on page 14 2 Remove the server blade on page 15 3 Remove the access panel on page 16 4 Doone ofthe following o If installing processor 1 DIMMs remove the right DIMM baffle on page 18 o If installing processor 2 DIMMs remove the left DIMM baffle on page 17 5 Open the DIMM slot latches Hardware options installation 44 6 Install the DIMM 7 Doone of the following o Install the right DIMM baffle o Install the left DIMM baffle Install the access panel on page 16 Install the server blade Installing a server blade on page 28 10 Power up the server blade on page 14 Hot plug SAS or SATA hard drive option 27 IMPORTANT To avoid improper operation install only hotplug hard drives in this server blade 27 IMPORTANT The following configurations are not supported e Installation of both SAS and SATA hard drives in a single RAID volume e Installation of SSD and rotating media hard drives in a single RAID volume
122. t is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 73 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server Power down the server blade on page 14 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Mana
123. tery backed write cache BMC baseboard management controller CSR Customer Self Repair ESD electrostatic discharge flash backed write cache IEC International Electrotechnical Commission iLO 3 Integrated Lights Out 3 IML Integrated Management Log KVM keyboard video and mouse Acronyms and abbreviations 112 NUMA Non Uniform Memory Architecture ORCA Option ROM Configuration for Arrays POST Power On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment QuickPath Interconnect RBSU ROM Based Setup Utility RPM Red Hat Package Manager SAS serial attached SCSI SATA serial ATA SD Secure Digital SDDC Single Device Data Correction SDHC Secure Digital High Capacity SIM Systems Insight Manager Acronyms and abbreviations 113 5 scalable memory interconnect SUV serial USB video TPM trusted platform module UID unit identification USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 114 Index A access panel 16 accessing a server blade with local KVM 56 57 ACU Array Configuration Utility 69 additional information 78 Advanced ECC memory 67 68 Advanced ECC population guidelines 43 AMP Advanced Memory Protection 67 AMP modes 67 Array Configuration Utility ACU 69 ASR Automatic Server Recovery 70 authorized reseller 104 auto configuration proce
124. the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server blade To access the server specific page enter the following web address into the browser http www hp com support servername For example http www hp com support dl360g6 iLO 3 Standard Blade Edition technology The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageobility The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to iLO 3 enable customers to get work done faster by providing turbo charged
125. the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Processor X Unsupported Wattage Audible beeps 1 long 1 short Possible cause Processor not supported by current server blade Adion Refer to the server blade documentation for supported processors If the processor is supported remove the processor update the system to latest ROM and then reinstall the processor Troubleshooting 93 Battery replacement If the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 14 Remove the server blade on page 15 Remove the access panel on page 16 2 3 4 Identify the battery location System board components on page 9 5
126. uirements Mirrored Memory Mode Provides protection against uncorrectable memory errors that would otherwise result in system failure In this mode the system maintains two copies of all data If an uncorrectable memory error occurs the system automatically retrieves the good data from the Software and configuration utilities 67 mirrored The system continues to operate normally without any user intervention If the system supports hot plug memory the failed memory can be replaced while the system continues to operate RAID Memory Mode Provides protection levels similar to Mirrored Memory Mode and it requires less memory allocation than full redundancy Configuring Advanced ECC memory To configure Advanced ECC memory ee ee nd Install the required DIMMs Installing DIMMs on page 44 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Advanced ECC Memory Press the Enter key Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on Advanced ECC see the HP website hitp h18000 www1 hp com products servers technology memoryprotection html Configuring online spare memory To configure online spare memory 1 NOUR Install the required DIMMs Installing DIMMs on page 44 When the prompt appears access RBSU by pressing the F9 key during power up S
127. un deste sadi E 69 Option ROM Configuration for Arrays asino etri d sce Sex 69 Re entering the server serial number and product ID sss 70 Management Top Bessere ses Pues cc Nen aeaee AAEN EEEE Se nd Dog RUMP ones 70 Automatic Server este teer teinte e eq 70 Ae ds eI REPRE ERR 71 iLO 3 Standard Blade Edition techrelegips oso oa Een rjr eo Set hie alg ens HRK Y CER 71 ior c 71 HP Systems Insight outset Untere brio legi e dl UG as HER del qr imp TN TOS 72 Management Agenls eei edere e est aeg none xo eter eroe sake edge ee da eed 72 Redundant ROM ener nnne eren eser nennen nennen ens 72 USB support and functionali sss Leserinnen esses eseis 73 Infernal SD SUDDEN eye Rane tee ae Conny basate E Ra AQUA a EEEa orbi teat ESES 73 Diagnostie d UR 73 HP Insight Diagnostiese en ata etu e e oli edad ab tS 73 HP Insight Diagnostics survey functionality tA S nU decus EAQUE 74 Integrated Management OT 74 Remote support and
128. uration utilities 73 HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website hitp www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 73 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 76 NOTE The current version of SmartStart provides the memory spare part numbers for the server blade To download the latest version see the HP website hitp www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to
129. utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring or more logical drives e Viewing the current logical drive configuration Software and configuration utilities 09 Deleting a logical drive configuration Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server blade serial number and the product ID 1 During the server blade startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value
130. ution environment PXE 59 61 pre diagnostic steps 78 preparation procedures 14 80 preparing the server for diagnosis 80 pro active notification 77 problem diagnosis 78 processors 30 93 Product ID 70 ProLiant BladeSystem Release sets 76 ProLiant Support Pack PSP 76 ProLiant Support Packs 76 PSP ProLiant Support Pack 76 PSPs overview 76 PXE preboot execution environment 59 61 PXE deployment 59 61 R RAID memory 67 RBSU ROM Based Setup Utility 66 67 RBSU configuration 66 recovery key 54 redundant ROM 72 regulatory compliance identification numbers 95 regulatory compliance notices 95 97 100 remote support and analysis tools 75 removing a hotplug SAS hard drive 16 removing the access panel 16 Index 117 removing the server blade 15 required information 104 resources 64 78 resources troubleshooting 78 retaining the recovery key password 54 right DIMM baffle removing 18 ROM legacy USB support 73 ROM redundancy 11 72 ROM Based Setup Utility RBSU 54 66 ROMPag utility 71 72 5 safety considerations 78 safety information 72 SAN configuration 69 SAS drives 8 SAS hard drive LEDs 8 SATA hard drive 8 SATA hard drive LEDs 8 scripted installation 65 SD support 73 serial connector 12 serial number 70 series number 95 server blade options installing 30 server blade specifications 103 server fault indications flowchart 90 server features and options 30 server options instal
131. ve to the server blade The USB hub provides additional connections Cabling 57 T 717 081 10 M md raro 2 Hem Despn 000000 s Cabling 58 Software and configuration utilities Server blade deployment tools HP BladeSystem c Class Advanced management iLO 3 is a standard component of ProLiant c Class server blades that provides server health and remote server blade manageability Its features are accessed from a network client device using a supported web browser In addition to other features iLO 3 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 3 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server blade and its OS iLO 3 provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can e Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls e Remotely power up power down or reboot the host server blade Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an OS e Send alerts from iLO 3 regardless of the state of the host server blade e Access adv
132. vices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limit
133. view form The IML timestamps each event with 1 granularity You can view recorded events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 72 e within operating system specitic IML viewers o For Windows IML Viewer o Forlinux IML Viewer Application within the 3 user interface e within HP Insight Diagnostics on page 73 e From within the Onboard Administrator GUI For more information see the HP BladeSystem Onboard Administrator User Guide on the HP website http www hp com go bladesystem documentation e From the Onboard Administrator See the HP BladeSystem Onboard Administrator Command Line Interface User Guide for information on accessing the CLI For more information see the Management CD in the HP ProLiant Essentials Foundation Pack Software and configuration utilities 74 Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast a
134. ving them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools Usea portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 102 Specifications Environmental specifications Temperature range HEN Relative humidity noncondensing Non operating 5 to 9576 38 7 C 101 7 F C The following temperature conditions and limitations apply All temperature ratings shown are for sea level A
135. you cannot install the hard drive cage CAUTION When tightening the heatsink screws first tighten the front screw four to five turns tighten the back screw completely and then finish tightening the front screw Hardware options installation 34 15 Orient and install the heatsink 16 Install the front panel hard drive cage assembly 17 Install the access panel on page 16 18 Install the hard drives Hot plug SAS or SATA hard drive option on page 45 19 Install the server blade Installing a server blade on page 28 20 Power up the server blade on page 14 Memory option To expand server memory install DDR3 RDIMMs Dual rank and quad rank DIMMs are supported Up to 512 GB of memory is possible using 32 16 GB DIMMs 16 DIMMs per processor The server blade supports the following DIMM speeds Dualrank PC3 10600 DDR 1333 DIMMs operating up to 1066 MHz Quad rank PC3 8500 DDR 1067 DIMMs operating up to 1066 MHz Depending on the processor model the memory clock speed may be reduced to 978 or 800 MHz For more information see Memory subsystem architecture on page 38 NOTE The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support For more information refer to HP ROM Based Setup Utility on page 66 For DIMM slot locations see DIMM slot locations on page 12 Memory overview The HP ProLia
136. zardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all powe

Download Pdf Manuals

Related Search

Related Contents

取扱説明書を見る  Manual - Parte I – Introdução  Manual de instruções  1. Precaution  Kenroy Home 61015 Instructions / Assembly  Nota sobre los kits de adaptadores de botella  FR: Cliquet dynamométrique  APLIROD ELECTRODOS DINÁMICOS  Samsung 913V Инструкция по использованию  DAV-IS50  

Copyright © All rights reserved. Failed to retrieve file