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1 FlexLOCK Troubleshooting 1.1 Basic
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1. 1 FlexLOCK Troubleshooting 1 1 Basic Troubleshooting Check the following Are you standing by the correct storage Error signal most likely wrong storage Are you using the correct user card Are you handling it correctly See heading 3 Don t Stress the lock wait for 7 seconds before trying again then present the card centered on the lock If you hear a buzzing sound from the motor or there is a confirmation signal when presenting the user card but the storage still won t open try the following 1 Something could be stuck between lock and lock plate Push the door forcibly inwards as you al N present the user card 2 The lock plate could be dislocated gf Lift the front or drawer upwards or push downwards while simultaneously pulling outwards If you hear a buzzing sound from the motor or there is a confirmation signal when presenting the user card but the storage still won t lock try the following r The contents in the storage drawer might be too heavy Try reducing the load 1 2 Advanced troubleshooting Service staff Other responsible personnel 6 If you hear a buzzing sound from the motor or there is a confirmation signal when presenting the user card but the storage still won t lock try the following 1 The lock plate might not reach the lock Adjust the lock plate Gap when locked should be ca 2 mm 2 The storage might be assembled incorrectly Adjust 3 The lock plate might no
2. t be straight Adjust the lock plate If there is no confirmation The lock is quiet Only at startup Try the following 1 Check that the battery Is installed 2 Make sure the battery poles are the right way around 3 Check for a battery insulator tab and remove it 4 Check that the thickness of the door is max 25 mm and that the material is non conductive Try with the card directly on the lock Reaction If nothing of the above works check the following and then go on to If the storage is for unique users Mode 1 or 2 TROUBLESHOOTING MODE 1 amp 2 If the storage is for any user Mode 3 4 or 5 TROUBLESHOOTING MODE 3 4 amp 5 TROUBLESHOOTING MODE1 amp 2 Lock in Mode 1 amp 2 unique users 1 User card Wait for 7 sec and present the user card straight and centered Listen for sound 3 Add the user See the manual 2 Add the service card See the manual Reset the lock with a pin See the manual If nothing of the above works contact your retailer TROUBLESHOOTING MODE 3 4 amp 5 Lock in Mode 3 4 amp 5 any user 1 User card Wait for 7 sec and present the user card straight and centered Listen for sound gt M otorbuzz confirmation signal Lock OK gt Error signal Wrong user Add new service card eee S eera L Reset the lock with a pin See the manual If nothing of the above works contact your retailer
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