USER'S MANUAL TTP-384M
Contents
1. er erdik 45 4 1 Start the Diagnostic Tool eee eee esee 45 4 2 Printer Function Calibrate sensor Ethernet setup RTC setup ee 46 5 Setting Ethernet by Diagnostic Utility 47 5 1 Using USB interface to setup Ethernet interface 47 5 2 Using RS 232 interface to setup Ethernet interface 48 5 3 Using Ethernet interface to setup Ethernet interface 49 6 IrouDlesnoolilig 4 22 RR SE Rare ana 51 6 1 Common Pro bleMsa u nun 51 6 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 55 7 Maintenance suser eC RES 57 Hevise HISIOEV a ab aa BO 59 1 Introduction 1 1 Product Introduction Thank you very much for purchasing TSC bar code printer This printer is designed with die casting aluminum chassis and print mechanism metal cover with large clear media view window which ensuring to work for the extreme and heavy duty industrial environment and applications With back lit graphic LCD display printer status can be managed easier and operated more user friendly The moveable sensor design can accept wide range of label media All of the most frequently used bar code formats are included Fonts and bar codes can be printed in any one of the four directions Th2. JOE PURO TR RE REF FF HH AA distance inch FILE LIST DRAM FILE FILE S Gap black mark sensor sensitivity FLASH FILE FILE S Numbers of download files PHYSICAL DRAM XXXX KBYTES AVAILABLE DREN EBEE Total amp available memory space PHYSICAL FLASH XXXX KBYTES AVAILABLE FLASH XXXX KBYTES FREE END OF FILE LIST KREKAR KAKER ERR eek o RT RR RA 40 3 3 2 Dump Mode Captures the data from the communications port and prints out the data received by printer In the dump mode all characters will be printed in 2 columns as following The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters It allows users or engineers to verify and debug the program Diagnostics 2 4 Printing a Dump Mode Pritn Config 1 1 a Rotate cutter Note 1 Dump mode requires 4 wide paper width 2 Turn off on the power to resume printer for normal printing 3 Press FEED button to back to the previous menu DOWNLOA D TEST2 DAT 5 05 S DOWNLO AD F TES T4 DAT 5 CLS DOW NLOAD TE ST2 DAT BC DO WNLOAD F TEST4 DA Cs DOWNLOAD TEST2 D AT 5 DOWNLOA D F TEST 5 CS ASCII Data Hexdecimal data related to left column of ASCII data 4 3 3 3 Rotate Cutter In case paper is jammed in the cutter this feature can rotate the cutter blade forward or reverse direction wh
3. Run printer self test and check the printhead test pattern if there is dot missing in the pattern Change proper ribbon or proper label media The printhead pressure 15 not set The release lever does not latch the printhead properly properly LCD panel is dark and The cable between main PCB and LCD Check if the cable between main PCB and LCD keys are not working Panel is loose is secured or not LCD panel is dark but The printer initialization is Turn OFF and ON the printer again the LEDs are light unsuccessful Initialize the printer LCD panel is dark and Ribbon and media is loaded incorrectly Dust or adhesive accumulation on the printhead Print density is not set properly Poor Print Quality printhead element is damaged Ribbon and media are incompatible LEDs are lit on but The CD panel harness connectoris The LCD panel harness connector is plugged the label is feeding upside down forward Ribbon encoder The ribbon encoder sensor connector E h Se asten the connector sensor doesn t work 15 Ribbon end sensor The connector Is loose 44 Check the connector The ribbon sensor hole is covered with CI De hol he bl doesn t work rt ear the dust in the sensor hole by the blower Cutter is not working The connector is loose Plug in the connect cable correctly Label feeding is not If the label is moving to the right side please The med
4. If any parts are missing please contact the Customer Service Department of your purchased reseller or distributor 2 2 Printer Overview 2 2 1 Front View 1 LED indicators 2 LCD display 3 Front panel buttons 4 Paper exit chute 5 Printer cover 6 Cutter module Optional 2 2 2 Interior view CONDO gt Ribbon rewind spindle Printhead Ribbon sensor Media sensor Platen roller Printhead release lever Ribbon supply spindle Label rollguard 9 Label supply spindle 10 Media guide bar 11 Label guide 2 2 3 Rear View 1 Fan fold paper entrance chute 2 Centronics interface 3 USB interface 4 RS 232C interface 5 Power jack socket 6 SD card slot 7 Ethernet interface 8 PS 2 interface 9 Power switch Recommended SD card specification ovi V1 0 V1 1 microSD 256 MB Transcend Panasonic V2 0 SDHC CLASS 4 microSD 4 GB Panasonic V2 0 SDHC CLASS 4 miniSD 4 GB Transcend The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card to SD card slot adapter is required 2 3 Operator Controls 2 3 1 Front Panel Display LED indicators D POWER ON LINE amp ERROR LCD display Model Name MENU Front panel buttons QD PAUSE DOWN amp 2 3 2 LED Indicators LED Status indication POWER
5. Offset Shift Y Shift X 000 This option is used to fine tune print position Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from to or 0 to 9 Press the SELECT button to set the value into printer Press MENU key to cancel the setting and return to the previous menu The default value 1 000 Note If printing from enclosed software driver the software driver will send out the SHIFT command which will overwrite the setting set from the front panel 3 1 1 6 Reference X amp Reference Y Print Setup 9 12 Shift Y Reference Y Reference X 000 gt 34242 64 20 This option is used to set the origin of printer coordinate system horizontally and vertically Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from 0 to 9 Press the SELECT button to set the value into printer Press MENU key to cancel the setting and return to the previous menu The default value is 000 Note If printing from enclosed software driver the software driver will send out the REFERENCE command which will overwrite the setting set from the front panel 3 1 1 7 Code Page Print Setup 10 12 Reference X Reference Y gt e F Ke Use this option to set the code page of international character set For more information about code page
6. 12 Baud Rate Status i 7 12 Calibration Configure i Exit Notice Ethernet function is available on the LCD display when Ethernet card is installed 3 1 1 Printer Setup Direction Print Mode shift x Shift Y Reference X Reference Country 000 000 00d 000 004 000 999 000 999 USA 001 BRI 002 003 FRE 03 032 033 034 SWE 036 SWI 038 039 021 042 860 044 045 865 046 857 047 1252 048 1250 049 1253 055 1254 061 1251 351 1255 358 1256 Exit 1257 1258 8859 1 8859 2 8859 3 8859 4 8859 5 8859 6 8859 7 8859 8 8859 9 8859 10 8859 15 950 936 17 3 1 1 1 Speed Density Direction Use this option to setup print speed The available print speed is between 4 12 ips and each increament decreament is 1 ips The default print speed 1 6 ips Press UP key to raise the print speed and press DOWN key to decrease print speed Press SELECT key to set it into printer Press MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the SPEED command which will overwrite the setting set from the front panel 3 1 1 2 Density Print Setup 2 12 Speed Density 8 Direction Use this option to setup printing darkness The available setting is from 0 to 15 and the step is 1 Printer default density is 8 You
7. 3 2 2 Avail Memory Use this menu to show available memory space 38 File Manager 2 4 Avail Memory File List DRaM 256 Avail Memory 6656 Del All Files CARD 0 KB 3 2 3 Del All Files Use this menu to delete all files Press SELECT button to delete all files in the device Press E MENU to cancel deleting files and go back to previous menu File Manager 3 4 File List 1 4 Del All Files File List Avail Memory FALSH SELECT YES gt en AK CARD MENU NO 39 3 3 Diagnostics Diagnostics Print Config Rotate Cutter Dump Mode 3 3 1 Print Config This feature is used to print current printer configuration to the label On the sconfiguration printout there is a printhead test pattern which is useful for checking if there is any dot damage on the printhead heater element Diagnostics 1 4 Wn Test mE Dump Mode Rotate Cutter I Self test printout uh n i i Hy RT i N i a oe sr il Mi fi ii qr TP Uff AT f ji eet ana Versen feed Pierii X 9 HILAGE m 9 Firmware checksum CHECKSUM XXXXXXXX SERIAL PORT 9600 8 1 Serial port configuration CODE PAGE 850 Code page COUNTRY CODE 001 ountry code SPEED INCH DENSITY 8 Print speed inch sec Ee s Print darkness TRANSPARENCE Label size inch
8. use Manual function to calibrate the gap sensor manually Gap Mode Automatic Pre Printed When enter Manual option you will see following message Please complete there steps 1 Press the DOWN putton to move the cursor from left digit to right digit Paper Len and press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the paper length into the printer 00812 dot 25 Press the DOWN button to move the cursor from left digit to right digit Gap Size and press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the gap size into the printer Open the printhead mechanism put the label backing liner under the Scan Backing media sensor Press the SELECT button to set the value into the printer 0024 dot Gap Mode Intensity Ref Level Then Put the label with liner under the media sensor Press the SELECT Scan Paper button to set the value into the printer Intensity Ref Level gap sensor calibration is complete Press the SELECT button the LCD screen will return to Intensity Ref Level A 3 Pre Printed This function can set the paper length and gap size before auto calibrate the sensor sensitivity It can to get the sensor sensitivity accurately Gap Mode Manual gt Pre Printed When enter Pre
9. Printed option you will see following message Please complete there steps 1 Press the DOWN button to move the cursor from left digit to right digit Paper Len and press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the paper length into the printer 00812 dot Press the DOWN button to move the cursor from left digit to right digit Gap Size and press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the gap size into the printer 0024 dot 26 3 Then printer will feed labels to Gap Mode calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the previous menu 21 gt l Manual Cont Mode Pre Printed Press the UP and DOWN 9 buttons to scroll the cursor to the sensor type Press the SELECT button to enter the black mark sensor calibration mode B 1 Automatic When enter the Automatic option you will see following message and printer will feed the black mark label to calibrate the sensor sensitivity automatically When calibration process is completed the LCD screen will return to the previous menu B 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the bline sensor manually Bline Mo
10. gtscprinters com 60 Taipei Office 11F No 205 Sec 3 Beishin Rd Shindian City Taipei 231 Taiwan R O C TEL 886 2 8913 1308 FAX 886 2 8913 1808
11. return to the previous menu 3 1 3 2 Parity Serial Comm 2 5 Baud Rate gt Data Bits This option is used to set the RS 232 parity The default setting is None Press UP and DOWN buttons to select the different parity and press SELECT button to set the value into printer When you enter this list the parity in the right side of gt is the printer current setting Press E MENU key to cancel the setting and return to the previous menu 3 1 3 3 Data Bits Serial Comm 3 5 Baud Rate Parity gt DIRAS This option is used to set the RS 232 Data Bits The default setting is 8 data bits Press and DOWN buttons to select the different Data Bits and press SELECT button to set the value into printer When you enter this list the Data Bits in the right side of gt icon is the printer current setting Press E MENU key to cancel the setting and return to the previous menu 33 3 1 3 4 Stop Bit s Serial Comm 4 5 Parity Data Bits This option is used to set the RS 232 Stop Bits The default setting is 1 stop bit Press and DOWN buttons to select the different Stop Bits and press SELECT button to set the value into printer When you enter this list the option in the right side of gt icon is the printer current setting Press MENU key to cancel the setting and return to the previous menu 34 3 1 4 Use this menu to conf
12. the platen roller when changing 2 Rotate the platen roller and a new label roll Platen Roller wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Senor Wipe it with water dampened As needed cloth Interior Brush or vacuum As needed Note Do not touch printer head by hand If you touch it careless please use ethanol to clean it 57 Please use 100 Ethenol DO NOT use medical alcohol which may damage printer head Regularly clean the printhead and supply sensors once change a new ribbon to keep printer performance and extend printer life 58 Revise History Dae Content Editor 2008 12 17 gt troubleshooting section Camille 2009 3 4 Revise 2 1 section Add ribbon take up paper core Camille 2009 3 9 Revise recommended SD card specification list 2 2 3 section Camille 2009 3 23 Revise section 1 2 Camille 2009 4 7 Revise section 1 2 Camille 2009 6 19 Revise section 1 2 and 2 2 2 Camille 2009 6 25 Add 6 2 section Mechanism fine adjustment to avoid ribbon Camille 2009 10 16 gt Revise section 4 Camille 59 Connecting Your Thermal Printing Needs Your Thermal Printing Needs TSC Auto ID Technology Co Ltd Headquarters Factory No 35 Sec 2 Ligong 1st Rd Wujie Town Lan County 268 Taiwan R O C TEL 886 3 990 6677 FAX 886 3 990 5577 Web site www tscprinters com E mail printer sales Qtscprinters com tech support
13. to reset the setting Press E MENU button to return to the previous menu 36 3 1 4 2 2 Static IP Use this menu to set the printer s IP address subnet mask and gateway Ethernet 2 3 Status gt Exit Exit Press UP and DOWN buttons to select the different options and press SELECT button to enter the option Press MENU key to cancel the setting and return to the previous menu IP Address Subnet Mask Gateway 000 000 000 000 000 000 000 000 000 000 000 000 Press DOWN 9 button to move the cursor from left to right digits and press the UP button to scroll the value from 0 to 9 Press SELECT button to next setting Static IP Press the SELECT button printer will restart to reset the Ethernet module setting Press MENU key to cancel the setting 37 3 2 File Manager This feature is used to check the printer available memory and file list File Manager File List DRAM Del All Files DRAM FLASH Avail Memory FLASH CARD CARD Exit Exit 3 2 1 File List Use this menu to show delete and run BAS the files saved in the printer DRAM Flash Card memory To show the files File Manager File List 2 4 FLASH File List gt gt FLASH gt DEMO TTF Avail Memory CARD DEMO BAS Del All Files FLASH File List DEMO TTF 406 Byte 5 gt DEMO BAS DOWN Delete SELECT Run
14. to setup the Ethernet by RS 232 USB and Ethernet interfaces The following contents will instruct users how to configure the Ethernet by these three interfaces 5 1 Using USB interface to setup Ethernet interface 1 Connect the USB cable between the computer and the printer 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicking on the amp DiagToolex icon Note This utility works with printer firmware V6 00 and later versions 4 The Diagnostic Utility default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field Interface LPT ETHERNET 5 Click on the Ethernet Setup button from Printer Function group in Printer Configuration tab to setup the IP address subnet mask and gateway for the on board Ethernet Printer Function Static IP Calibrate Sensor Ethernet Setup Setup 255 255 255 255 Print Test Page 255 255 255 255 Reset Printer ee Printer Name gt TF AE2 Factory Default Address Dump Text Ignore AUTO BAS Configuration Page Set Printer Set IP Cancel 47 5 2 Using RS 232 interface to setup Ethernet interface 1 Connect the computer and the printer with a RS 232 cable 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicks on the amp BiseToolexe icon
15. zug nglich sein 5 Das Ger t ist vor Feuchtigkeit zu sch tzen 6 Bei der Aufstellung des Ger tes ist auf sicheren Stand zu achten Ein Kippen oder Fallen konnte Beschadigungen hervorrufen 7 Be chten Sie beim Anschlu an das stromnetz die Anschlu werte 8 Dieses das Ger t kann bis zu einer Au entemperatur von maximal 40 betieben werden CAUTION 1 HAZARDOUS MOVING PARTS IN CUTTER MODULE KEEP FINGER AND OTHER BODY PARTS AWAY 2 THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY CR2032 INSTALLED RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE 3 DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS Explosionsgetahr bel unsachgemen Austausch der Batterie Ersatz nur durch denselben oder einem vorn Hersteller empfohlenem nlichen Entsorgung gebrauchter Batterien nach Angaben des Herstellers 2 2 1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping Please carefully inspect the packaging and printer upon receiving the bar code printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One USB interface cable One ribbon take up paper core
16. 321 Ready 10 0 6 125 Fort a ETHERNET Discover Device Change IP Address Factory Default Web Setup Exit 5 Click the Discover Device button to explore the printers that exist on the network 6 Select the printer in the left side of listed printers the correspondent IP address will be shown in the right side IP address Printer field 7 Click Change IP Address to configure the IP address obtained by or static Ethernet Setup 10 0 6 125 SER JFF le leg aan Gateway WU A Printer Name 11 10534 MAC Address 00 18 82 02 0 Set Printer Name Set IP Cancel The default IP address is obtained by DHCP To change the setting to static IP address click Static IP radio button then enter the IP address subnet mask and 49 gateway Click Set IP to take effect the settings Users can also change the Printer by another model name in this fields then click Set Printer Name to take effect this change Note After clicking the Set Printer Name or Set IP button printer will reset to take effect the settings Click Exit button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button Except to use the Diagnostic Utility to setup the p
17. Note This utility works with printer firmware V6 00 and later versions 4 Select as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters ein COM Port Baud Fate Data Bits Parity Check Stop Bit s Hardware Handshaking Software Handshaking Cancel 5 Click on the Ethernet Setup button from printer function of Printer Configuration tab to setup the IP address subnet mask and the gateway for the on board Ethernet Printer Function Calibrate Sensor Ethernet 5 Ethernet Setup Setup Print Test Page Reset Printer Factory Default Dump Text Ignore AUTO BAS Configuration Page Subnet Mask Gateway Printer MAC Address 00 B 52 FF 04 E 2 Set Printer Name Set IP Cancel 48 5 3 Using Ethernet interface to setup Ethernet interface 1 Connect the computer and the printer to the LAN 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicks on the icon Note This utility works with printer firmware V6 00 and later versions 4 Select Ethernet as the interface then click on the Setup button to setup the IP address subnet mask and gateway for the on board Ethernet Intetace ETHERNET USE ter Ne F Settin 333 O0 18 82FF 0200 10 0 6 125 SENNA PS C76790 00 18 11 7 67 90 100624 DP 6
18. ON LINE Printer is paused J 15 Printerispaused ERROR On Blinking 2 3 3 Front Panel Keys 1 Enter the menu system 2 Once in the menu system return to previous menu If at menu root exits the menu system QA PAUSE Pauses or resumes printing 2 4 Setting Up the Printer 1 Place the printer on a flat secure surface 2 Make sure the power switch is off 3 Connect the printer to the computer with the provided USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet 2 5 Loading Ribbon 1 Lift printer cover open 2 Push the printhead release lever to open the printhead mechanism Printhead release lever 3 Install the ribbon onto the ribbon supply spindle Note Make sure the ribbon is set at the center of the spindle 4 Install the paper core onto the ribbon rewind spindle Note Make sure the paper core is set at the center of the spindle 10 Ribbon Ribbon sensor 5 Stick ribbon onto ribbon rewind paper core keeping the ribbon flat and wrinkle free 6 Wind the ribbon rewind spindle clockwise roughly 3 5 circles until ribbon is smooth properly stretched and wrinkle free 7 Close the printhead mechanism making sure the latches are engaged properly 11 Loading path for ribbon Ribbon rewind Ribbon lg Ribbon supply guide spindle ar 12 2 6 L
19. TTP 384M THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER USER S MANUAL Contents LM IATOAUENON MEUM 1 1 1 ana 1 12 Em 1 2 Operations Overview 3 2 1 Unpacking and Inspection nn 3 2 2 Printer OVEIVIEW Lungene 4 221 FOM metet 4 2 2 2 11 16 VIEW nen aa 5 223 Hear VIEW pe 6 2 3 Operator Controls ceu seite seh anna ane 8 2 3 1 Front Panel DIS DIAY ea ee 8 2 3 2 LED INd1CalOrS8 u 8 2 33 Front Panel KEYS NN 9 24 Selling UD Ihe einer 9 29 MO AGING RIDDON tete ecc 10 2 6 Eerelhiel rme 13 3 MENU FUnnCclon 1m eee xs ae See aes 15 3 1 Setup Menu eara rapa aaa accen cusa oen ecran ns 16 PE SN 17 SENSOR EEE EE Pr A 24 31 33 Seal COMM ie 32 1 4 35 32 Manager ae 38 SiN IS 38 3 2 2 Memo eee 38 3 2 3 Del Fil6S sus ane m 39 3 3 DIAGNOSLIES m 40 3 3 1 Print GO NN UL 40 3 9 2 Dump MOOG a 41 3 3 3 ROLE C ller ee 42 seid 42 35 SEVICE svara 43 T 16MaZAUONs4ssser sk ste eee 43 3 5 2 Mileage NfO ecoa a 44 4 DIAGNOSTIC TOOL
20. arian Danish English International Spanish far mem ee mm for emne mes Fer ee me _ 23 3 1 2 Sensor 3 1 2 1 Status This function is available to check the printer s sensor status When enter the Status Sensor Calibration option you will see following message Intensity Ref Level 3 1 2 2 Calibration This option is used to set the media sensor type and calibrate the selected sensor We recommend to calibrate the sensor before printing when changing the media Calibration Gap Mode Bline Mode Cont Mode Automatic Automatic na en Pre Printed Pre Printed Exit 24 Calibration Gap Mode 1 4 gt gt Bline Mode Manual Cont Mode Pre Printed Press the UP and DOWN buttons to scroll the cursor to the media type and press the SELECT button to enter the sensor calibration mode Note If printing from enclosed software driver the software driver will send out the GAP or BLINE command which will overwrite the sensor type setting set from the front panel A 1 Automatic When enter the Automatic option you will see following message and printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the previous menu A 2 Manual In case Automatic sensor calibration cannot apply to the media please
21. de Automatic Pre Printed When enter Manual option you will see following message Please complete there steps 1 Press the DOWN putton to move the cursor from left digit to right digit Paper Len and press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the paper length into the printer Press the DOWN button to move the cursor from left digit to right digit Bline Size and press the UP 6 putton to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the bline size into the printer 00151 dot 0024 dot 28 3 Open the printhead mechanism put the black mark under the media Scan Mark sensor Press the SELECT button to set the value into the printer Intensity Ref Level 4 Then put the label without black mark Bline Mode under the media sensor Press the Scan Paper SELECT button to set the value into the printer Intensity Ref Level Note Normally the value of Ref Level for mark should be larger than paper for over 128 If the media sensor fails to do so you have to manually change the Intensity by pressing UP and DOWN to reach the above value 5 The bline sensor calibration is complete Press the SELECT button the LCD screen will return to the previous menu Intensity Ref Level B 3 Pre Printed This function can set the paper l
22. e printer mechanism If the cutter module is installed please press UP or DOWN key to rotate the cutter up or down to make the knife back to the right position Remove the label Make sure the thickness of label is less than Cutter jam There is no cutter installed on the printer Cutter PCB is damaged 0 254 mm 10mil Replace a cutter PCB 51 Cable is not well connected to serial Not Printing USB interface or parallel port is not pin to pin connected Memory full The space of FLASH DRAM is full FLASH DRAM SD card is damaged SD card doesn t insert correctly Use the non approved SD card manufacturer SD card is unable to use Did not turn off power prior to plug in the PS 2 keyboard PS 2 keyboard is damaged PS 2 keyboard doesn t plug in correctly There is no BAS file in the printer PS 2 port does not work 52 The serial port cable pin configuration Re connect cable to interface If using serial cable Please replace the cable with pin to pin connected Check the baud rate setting The default baud rate setting of printer is 9600 n 8 1 If using the Ethernet cable Check if the Ethernet RJ 45 connector green LED is lit on Check if the Ethernet RJ 45 connector amber LED is blinking Check if the printer gets the IP address when using DHCP mode Check if the IP address is correct when usin
23. e in the right side of gt icon is the printer current setting Press UP and DOWN to select the different print mode and press SELECT button to enable the setting Press E MENU key to cancel the setting and return to the previous menu None Next label top of form is aligned to the printhead burn line location Tear Off Mode Once image is printed completely label gap black mark will Batch Mode be fed to tear plate location for tear away Peeler Mode Enable the label peel off mode Cutter Mode Enable the label cutter mode Cutter Batch the label once at the end of the printing job 19 Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front panel 3 1 1 5 Offset Print Setup 5 12 Direction Offset Print Mode 000 This option is used to fine tune media stop location Press the DOWN button to move the cursor from left digit to right digit and press the UP button to set the value from to or 0 to 9 Press the SELECT button to set the value into printer Press MENU key to cancel the setting and return to the previous menu The default value is 000 Note If printing from enclosed software driver the software driver will send out the OFFSET command which will overwrite the setting set from the front panel 3 1 1 6 Shift X amp Shift Y Print Setup 7 12
24. ength and gap size before auto calibrate the sensor sensitivity It can to get the sensor sensitivity accurately Bline Mode Manual gt Pre Printed Exit When enter Pre Printed option you will see following message Please complete there steps 1 Press the DOWN button to move the cursor from left digit to right digit Paper Len and press the UP button to set the value from 0 to 9 and the dot one mm inch Press the SELECT button to set the paper length into the printer Press the DOWN button to move the cursor from left digit to right digit Bline Size and press the UP button to set the value from 0 to 9 and the dot mm inch Press the SELECT button to set the bline size into the printer 29 3 Then printer will feed labels to Bline Mode calibrate the sensor sensitivity automatically When calibration is completed the LCD screen will return to the previous menu 30 Cont Mode Calibration Cont Mode 1 3 Bline Mode gt gt eS EB Manual Exit Press the UP and DOWN 9 buttons to scroll the cursor to the sensor type Press the SELECT button to enter the black mark sensor calibration mode C 1 Automatic When enter the Automatic option you will see following message and printer will calibrate the sensor sensitivity automatically When calibration process is completed the LCD screen will return to the pre
25. g the static IP address few seconds let the printer get the communication with the server then check the IP address setting again Chang new cable Ribbon and media are not compatible Verify the ribbon inked side Reload the ribbon again Clean the printhead The print density setting is incorrect Printhead s harness connector 1 not well connected with printheat Turn off the printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Delete unused files in the FLASH DRAM The max numbers of file of DRAM is 256 files The max user addressable memory space of DRAM is 2048 KB The max numbers of file of FLASH is 256 files The max user addressable memory space of FLASH is 6656KB Use the supported capacity SD card Insert the SD card again The supported SD card spec 128MB 256MB 512MB 1GB AGB SDHC CLASS 6 Approved SD card manufacturers SanDisk Transcend Turn off printer power prior to plug in the PS 2 keyboard Plug the PS 2 keyboard again Make sure the keyboard is fine Make sure if there is any BAS file downloaded into printer Clean printhead Clean the platen roller Adjust the print density and print speed
26. ia guide does not touch the move the label guide to left edge of the media If the label is moving to the left side please printing move the label guide to right stable skew when Check if label size is setup correctly Calibrate the sensor by Auto Gap or Manual Gap options Clear the GAP Black mark sensor by blower Set correct label size The left side printout Wrong label size setup Press MENU gt SELECT x 3 gt DOWN x 5 position is incorrect NE Sene os SELECT to fine tune the parameter of Shift Skip labels when Label size is not specified properly MN Sensor sensitivity is not set properly printing The media sensor is covered with dust Missing printing on the left or right side of Wrong label size setup Set the correct label size label RTC time is incorrect when reboot the The battery has run down Check if there is a battery on the main board printer EE Sc Check if the board is plugged the right doesn t work connector FOWEr ana Power switch OFF and ON too fast Turn off the printer and wait all LEDs are dark are blinking fast and the printer again Printhead pressure 1 incorrect Ribbon installation is incorrect Make sure the label guide touch the edge of the media guide Make sure label paper core and ribbon are set at the center of the spindle Wrinkle Proble
27. ich is helpful to remove the jammed paper easily from the cutter Diagnostics 3 4 UP Fwd Print Config Down Rev Dump Mode gt e idu Exit 3 4 Language This option is used to setup the language on LCD display Press UP and DOWN buttons to scroll the curser to desire language and press SELECT button to select this option Press MENU key to cancel the setting and return to the previous menu The default language setting is English 42 3 5 Service Service Initialization Mileage Info This feature is used to restore printer settings to defaults and display printer mileage information 3 5 1 Initialization Service 1 3 09 Initializing gt Initialization Info YES Exit The printer settings are restored to defaults as below once printer is initialized Note When printer initialization is done please calibrate the gap or black mark sensor before printing Density Label width 8 64 219 5mm Label height 4 00 101 6mm Gap setting 0 12 3 0 Print direction 0 o Offset 1 Commycode Q0 _ mx Shift Y Gap sensor 3 Will be reset Need to re calibrate the gap sensitivity 43 Bline sensor 2 Will be reset Need to re calibrate the gap sensitivity IP address 3 5 2 Mileage Info Use this option to check the printed mileage displayed in meter Service 1 3 Mileage m Initial
28. igure internal Ethernet configuration check the printer s Ethernet module status and reset the Ethernet module This function is available on the LCD display when Ethernet card is installed Press UP and DOWN 9 buttons to select the different options and press SELECT button to enter the option Press E MENU key to cancel the setting and return to the previous menu Ethernet IP Address DHCP Static IP 3 1 4 1 Status IP Address MAC Use this menu to check the Ethernet setting status 3 1 4 1 1 IP Address IP Address Ethernet 1 3 0 0 0 0 Subnet Mask gt Status Address Configure Exit The IP address information will be shown on the LCD display Please press SELECT MENU button to return to the previous menu 35 3 1 4 1 2 Ethernet 1 3 Status MAC Address gt IP Address 001B82 FF0918 Configure Exit The MAC address information will be shown on the LCD display Please press SELECT MENU button to return to the previous menu 3 1 4 2 Configure DHCP Static IP Use this menu to set the printer s DHCP and Static IP 3 1 4 2 1 DHCP Ethernet 2 4 Configure 1 3 Status gt Static IP Le Press and DOWN buttons to select the DHCP function and press SELECT to enter Press E3 MENU key to cancel the setting and return to the previous menu Press SELECT button the printer will set DHCP and restart
29. is printer is built in the high quality high performance MONOTYPE IMAGING True Type font engine and one CG Triumvirate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it also provides a choice of five different sizes of alphanumeric bitmap font OCR A and OCR B fonts By integrating rich features it is the most cost effective and high performance printer in its class 1 2 Compliances CE Class A EN55022 1998 A1 2000 A2 2003 EN55024 1998 A1 2001 A2 2003 EN 61000 4 SERIES REQULATIONS ETSIEN 301 489 17 1 2 1 2002 08 FCC CFR 47 Part 15 CISPR 22 3RD EDITION 1997 Class A This device complies with Part 15 ofthe FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation UL CUL UL 60950 1 1st TUV Safety IEC60950 1 2001 EN 60950 1 11 2004 Wichtige Sicherheits Hinweise 1 Bitte lesen Sie Diese Hinweis sorgfaltig durch 2 Heben Sie diese Anleitung fur den spateren Gebrauch auf 3 Vor jedem Reinigen ist das Gerat vom Stromentz zu trennen Verwenden Sie Keine Fl ssig oder Aerosolreiniger Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung 4 Die Netzanschlu steckdose soll nahe dem Ger t angebraucht und leicht
30. ization 4016 Bese Exit 51698 44 4 Diagnostic Tool The Diagnostic Utility toolbox allows users to explore and change printer status and settings Download graphics fonts firmware to the printer can be accomplished using this utility as well as creating bitmap fonts The Diagtools can be used to send additional commands to the printer and troubleshoot any issues during use Note The Diagnostic Utility requires printer firmware V6 00 and above 4 1 Start the Diagnostic Tool 1 Double click the Diagnostic tool icon gt to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility About Language Features tab Interface FriniterF oncttor Printer Configuration Palate Sensor Printer Infomation Hit Version Ethernet Setup inch C omm Milage Km Check Sum Printer functions RTC Setup gt Printer Setup Print Test Page Speed Ribbon Reset Printer Density Code Page Factory Default Paper w idth unit Country Code Dump Text Paper Head up Sensor Ignore AUTO BAS Media Sensor Reprint After Error Configuration Page Gapfunit Basen Printer setup Gap Dffzet unit Bline Inten Fost Print Action Continuous Inten Printer Status Cut Piece Baud Fate Reference Data Bits Directio
31. kle on the label starts from the lower side to upper right side please do following right side to upper left side please do following adjustment adjustment 1 Decrease the right side print head pressure 1 Decrease the left side print head pressure adjustment knobs setting 1 level per each adjustment knobs setting 1 level per each adjustment then print the label again to check adjustment then print the label again to check if wrinkle is gone wrinkle is gone If the right side print head adjustment knobs 2 If the left side print head adjustment knobs setting has been set to index 1 the lowest level has been set to index 1 the lowest index pressure index please increase the left side please increase the right side print head print head pressure pressure 56 7 Maintenance This session presents the clean tools and methods to maintain your printer 1 Please use one of following material to clean the printer B Cotton swab Head cleaner pen B Lint free cloth B Vacuum Blower brush 100 ethanol 2 The cleaning process is described as following 1 Always turn off the printer Clean the printhead when changing a before cleaning the printhead new label roll 2 Allow the printhead to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the printhead surface Print Head Print Head Printhead Element 7 Element Head Cleaner Pen 1 Turn the power off Clean
32. m Media installation is incorrect Print density is incorrect Media feeding is incorrect 53 Gray line on the blank The printhaed is dirty Clean the printhead label The platen roller is dirty Clean the platen roller RN The printer is in Hex Dump mode the printer to skip dump 9 9 The RS 232 setting is incorrect S Bi the Rs 232 setting 54 6 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles This printer has been fully tested before delivery There should be no ribbon wrinkle presented on the media for general purpose printing application Ribbon wrinkle is related to the media thickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Left print head pressure adjustment knobs Right print head pressure adjustment Adjustable knobs Printer Parts There are 5 levels of print head pressure adjustment knob settings The lowest pressure index is 1 and the highest pressure index is 5 upper right direction to upper left direction MODEL NO Trp 2410M MODEL NO TTP 2410M NN IN Il a HU O XXXXXXXXXXAXAX SERIAL N9 TIL TUTTI I Wrinkle Example INPUT 115 230V 5 3 0 60Hz This device complies with Part 17 of the FCC Rules Operati
33. may need to adjust your density based on selected media Press UP and DOWN to increase decrease the printing darkness Press SELECT key to enable the setting Press E3 MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the DENSITY command which will overwrite the setting set from the front panel 3 1 1 3 Direction Print Setup 3 12 Speed Direction Density 0 gt sh Ke a The direction setting value is either 1 or 0 Use this option to setup the printout direction Printer default printout direction is DIRECTION 0 Press UP key to set the direction as 1 and DOWN to set it as 0 and 18 SELECT key to enable the setting Press MENU key to cancel the setting and return to the previous menu The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference DIRECTION 0 DIRECTION 1 nd ee 4 ia i z Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front panel 3 1 1 4 Print Mode None Batch Mode Peeler Mode Cutter Mode Cutter Batch Print Setup 4 12 Print Mode 2 6 Density gt 0 Direction Peeler Mode gt Cutter Mode This option is used to set the print mode Printer default setting is Batch Mode When enter this list the print mod
34. n 7 Parity Printer Status Offset Stop Shift Shift Y Clear Load Save Get Status LPT COM 9600 8 1 RTS T 2009 8220 FF 03 31 40 45 4 2 Printer Function Calibrate sensor Ethernet setup RTC setup 1 Select the PC interface connected with bar code printer 2 Click the Function button to setting 3 The detail functions in the Printer Function Group are listed as below Description Printer Function C EE the sensor specified in the Printer Setup Sama ser Fer Setup the IP address subnet mask gateway for Ethernet Setup the on board Ethernet Please refer to next Setup section Print Test Page RTCTime IRICTme Time Synchronize printer Real Time Clock with PC Reset Printer Print Test Page Print a test page Factory Default Reset Printer Reboot printer Dump Text Factory Default es and restore the settings to ERE Dumpet Dump Text Text To activate the printer To activate the printer dump mode mode Configuration Ignore AUTO BAS Ignore the downloaded AUTO BAS program Configuration Page Print printer configuration Note For more information about Diagnostic Tool please refer to the diagnostic utility quick start guide in the CD disk Utilities directory 46 5 Setting Ethernet by Diagnostic Utility The Diagnostic Utility is enclosed in the CD disk Utilities directory Users can use Diagnostic Tool
35. oading Media 1 Lift printer cover open 2 Push the printhead release lever to open the printhead mechanism Printhead release lever 3 Remove ONE label rollguard 4 Place media roll on label supply spindle 5 Replace label rollguide Note Make sure the media is set at the center of spindle Label rollguides 6 Pull the leading edge of the label forward through the media guide bar past media sensor and place the leading edge onto the platen roller 13 Media sensor Media guide bar Label guide 7 Adjust the label guide to fit label width 8 Close printhead mechanism making sure the latches are engaged properly 9 Using the front display panel set media sensor type and calibrate the selected sensor Note Re calibrate the gap black mark sensors when changing media Loading path for roll labels Media supply spindle N Label roll guard Media guide bar 3 Main Menu Overview File Manage Tanguage see Print Config English Initialization FG Chinese TC Mileage Info Saman Italian French Russian Polish Spanish Exit Notice Ethernet function is available on the LCD display when Ethernet card 15 installed 15 3 1 Setup Menu Overview Stop Bit s Printer Setup Erem i 5
36. on is subject to the fol ing two conditions 1 This device may not harmful interference and 2 This device must interference received including interferenr at may cause undesired operation THIS DEVICE COMPLIES Mm CANADA ICES 003 CE x TOC TSC Auto ID Technology Co Ltd MADE IN TAIWAN A Feed direction 55 INPUT 1 7230V MR m This device complies wit art 15 of the FCC Rules Operation is subject to the ing two conditions 1 This device may not cause i ful interference and 2 This device must accept any in erence received including interference that may caus desired operation THIS DEV COMPLIES WITH Wa A CANADAK 103 CLASS A m TE RoHS TSC TSC Auto ID Co Ltd r FT AE PRS MADE IN TAIWAN J Adjust the print head pressure adjustment knobs Adjust the print head pressure adjustment knobs Left knobs C The print head pressure adjustment knob has 5 The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment levels of settings Clockwise direction adjustment is to increase the print head pressure Counter to increase the print head pressure Counter Clockwise adjustment can decrease the print Clockwise adjustment can decrease the print head pressure head pressure If the wrinkle on the label starts from the lower left If the wrin
37. please to refer the programming manual When enter the code page list the code page in the right side of gt icon is the printer current setting Press the UP and DOWN to select the code page and press the SELECT button to enable the setting Press MENU key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite the setting set from the front panel Character Set number Character Set BR 850 Mulingul eer Geman sme _ T e o m oL Windows Code Page SBCS Windows Code Page DBCS 21 FRE DN gt t SM Character Set number Character Set 950 _ Traditional Chinese Big5 Central Europe Simplified Chinese GBK 1255 Hebew gt me 1 gt me Vemm 1 gt ISO Code Page ISO Code Page 95 3 1 1 8 Country Print Setup 11 12 Reference Y Code Page gt a Use this option to set the country code for the LCD display Press the UP and DOWN to select the country code and press the SELECT button to set the value into printer When enter this list the country code in the right side of gt icon is the printer current setting Press MENU key to cancel the setting and return to the previous menu 22 Spanish United m Spain Kingdom 002 Canadian French 036 Hung
38. rinter you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser This feature provides a user friendly setup interface and the capability to manage the printer remotely over a network 50 6 Troubleshooting 6 1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer If the printer still does not function after all suggested solutions have been invoked please contact the Customer Service Department of your purchased reseller or distributor for assistance Possible Cause Recovery Procedure Power indicator does The power cord is not properly Plug the power cord in printer and outlet not illuminate connected Switch the printer on Carriage Open The printer carriage is open Please close the print carriage No Ribbon bb 1 Running out of ribbon PN The ribbon is installed incorrectly Please refer to the steps in user s manual to reinstall the ribbon No Paper Running out of label Supply a new label roll The label is installed incorrectly Please refer to the steps in user s manual to Gap black mark sensor is not reinstall the label roll calibrated Calibrate the gap black mark sensor Paper Jam 7 os sensor is not set Pa Calibrate the gap black mark sensor Make sure label size is set properly seat Correct Labels may be stuck insid
39. vious menu cont Mode Automatic C 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the sensor manually Cont Mode Automatic When enter Manual option you will see following message Please complete there steps 1 Remove the continuous label Press the SELECT button to set the value Remove Label into the printer Cont Mode Intensity Ref Level 2 Then put the continuous label under the media sensor Press the Scan Paper SELECT button to set the value into the printer Cont Mode Intensity Ref Level 31 3 The sensor calibration is complete Press the SELECT button the LCD screen will return to the previous menu Intensity Ref Level 3 1 3 Serial Comm Serial Comm Baud Rate Data Bits Stop Bit s 2400 bps 19200 bps 38400 bps 5 600 bps lt 115200 bps Exit 32 3 1 3 1 Baud Rate Serial Comm 1 5 gt EET Parity 19200 bps Data Bits 38400 bps This option is used to set the RS 232 baud rate The default setting is 9600 bps Press and DOWN buttons to select the different baud rate and press SELECT button to set the value into printer When you enter this list the baud rate value in the right side of gt icon is the current setting in the printer Press E MENU key to cancel the setting and
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