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VoloAccess™ User Manual V1.3

1. Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 69 of 78 VoloAccess User Manual EH Administrator C Windows system32 cmd exe aC Users Admin gt ipconfig Windows IP Configuration Ethernet adapter Local Area Connection Connection specific DNS Suffix Link local IPvG6 Address fe80 9dda bb7d 5012 4546410 IPul Address gt a a fa na pa n 192 168 8622 SUDPELLMASE o oo os os oo ele o EANA ee Default Gateway za sa za 192 168 0 1 Under the heading Ethernet adapter Local Area Connection the IP address allocated to the computer by the VoloAccess is displayed In this example 192 168 0 2 Supplementary Telephone Features Voice enabled models only picked up the handset and the phone starts dialing out after a brief period before dial any numbers Why This is most likely due to the Default Dialing feature being enabled and with the Timeout set to a short period You can disable this feature see below or you can simply increase the timeout period to 10 seconds This will provide an adequate delay before dialing a number To prevent this behavior disable the Default Dial feature as follows e Load the Administration Web page at http 192 168 0 1 e Select Telephone from the navigation panel e From the drop down list next to Default Dial select Disabled e Click the Apply button cannot enable Call Divert e Check that the phone number is specified including the International D
2. A The message is deleted immediately without further confirmation Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 62 of 78 VoloAccess User Manual Troubleshooting This section describes how to solve a number of issues that could occur during installation configuration and use of the VoloAccess Before attempting any of the methods described in this section make sure that the connected cables are securely inserted and that the Power indicator on the VoloAccess is On If none of the suggested methods resolve the issue it is recommended that you e Restart the VoloAccess e Reset the VoloAccess to default factory configuration and reconfigure the unit To restart the VoloAccess click Restart in the navigation panel of the Admin page If you still cannot access the VoloAccess switch the VoloAccess off then wait a moment before switching it on again To reset the settings to default factory configuration use a paper clip to press the Reset button Refer to Reset the VoloAccess to default factory configuration for further information The default factory configuration contains the original settings of your VoloAccess When you install your VoloAccess and access the Admin pages for the first time the configuration file contains the default factory configuration A reset to default factory configuration cannot be undone If you reset the VoloAccess to default factory configuration all your previous configuration chang
3. Telephone System Date Time Firmware System Settings Save Restore Admin Password eececseeee Event Log Quick Setup Remote access to Admin Factory Defaults Language aos Copyright 2006 2010 Vololink Pty Ltd Under the System Information heading the following items appear e Model Name This is the Model Name of the VoloAccess e System Uptime The lapsed time since the VoloAccess was powered on e Firmware Version The Version Number of the Firmware installed on the VoloAccess e Serial Number The Serial Number of the VoloAccess e Factory Config ID The ID of the factory configuration that the VoloAccess will revert to when Reset to Factory Defaults Under the System Settings heading the following items appear e Admin Password The default password for the VoloAccess is password This should be changed to protect access to your VoloAccess see below e Remote access to Admin Enable disable remote access to Admin using the WAN IP Address see below e Language Select the Language from the drop down list To change the Admin Password e Enter the new password in the editbox and then click the Apply button e You are prompted to Log in using the new password e Enter the new password and click the OK button To enable disable Remote Access to Admin e Select Enabled or Disabled from the dropdown list e Click the Apply button Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010
4. Do you want to save this file or find a program online to open it By Name settings vlo Type Unknown File Type From 192 168 0 1 harm your computer IF you do not trust the source do not find a C While files from the Intermet can be useful some files can potentially program to open this file or save this file what s the risky The Save As dialog appears e Select a location to save the backup configuration file e Click the Save button to complete the task e A Download Complete dialog appears click Close To Restore a saved configuration e Under the heading Restore Configuration click the Browse button a dialog opens for you to locate and select the previously saved backup configuration file e Click the Restore Configuration button A Do not attempt to cancel or interrupt this operation iy After the upload has completed it is necessary to restart the VoloAccess for the restored configuration to take effect Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 54 of 78 VoloAccess User Manual Event Log To view the Event Log select System followed by Event Log in the Navigation panel the Event Log page appears Vololink VoloAccess VA121V willl the future is wireless E Admin gt Event Log Status Event Log Messages WAN LAN WiFi Telephone System Date Time Firmware Save Restore Event Log Quick Setup Factory Defaults Restart 01 01 2000 11
5. User Manual When I try to connect to the VoloAccess Administration Web page at http 192 168 0 1 my Browser responds with the error The Page Cannot be Displayed The most likely cause of this problem is your Browser is configured to use a proxy server In IE7 and IE8 From the Tools menu select Internet Options then click the Connections tab Click on the LAN Settings button the Local Area Network LAN Settings dialogs appears Uncheck Use Proxy Server for your LAN In Firefox 3 Windows version From the Tools menu select Options the Options dialog appears Click the Advanced icon in the Toolbar Click the Network tab the Network dialog appears Click the Settings button under Connection Click the No Proxy radio button Click the OK button twice to complete the task In Firefox Linux version From the Edit menu select Preferences the Firefox Preferences dialog appears Click the Advanced icon in the Toolbar Click the Network tab Click the Settings button next to Connection the Connection Settings dialog appears Click the No Proxy radio button Click OK then Close to complete the task If the above steps do not resolve the problem check the Ethernet cable connection and the status of the LAN Indicators No Internet Access I cannot access any Web pages If you cannot access the Internet from any of your local devices take the following actions to identify and solve the problem
6. Vololink the future is wireless VoloAccess 3G Convergent Wireless Terminal Voice SMS Data USER MANUAL VoloAccess User Manual TABLE OF CONTENTS Safe and Efficient USO i vevsisissddcssswsscvaccvsaduvsievecndavaiacucvwacvenevsaserstesenvdawnsasunssenwennssiacussivaseuntsuadadevetussowasines 4 Radio PEGCUGIICY BMG lO Y exsiaatesepavaccsanasateacsananstoatanianseasacesaneuatedessganseuscindetsnscudsasseadenshedenssanvanievenenniesssnes 4 EIEC TONG DEVI OS rennin a iaia aaia 4 About the VoloAccesS nasnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnm mennan mnnn nnmnnn nnmnnn nnmnnn 5 aeae E E eee EE A E NEE OE EA E cee eee E 5 e E E E E E E ene Ree ee eee E E 5 Siere cn e E EEA N A A B E E E AE N A E E TEE A ENE 5 ESE e e AE N E A A A E OA A E N A A A A A E E TA 6 How to use this Manual ssiri naia aiai aaa 6 Conventions used in this Manual ccccceccssssseeeeeensseeeeeeeasseeeseceasseeeseooaaseeeseonasseeeseoaseeessooanneees 6 VoloAccess variants covered by this Manual cccccccssssseeeeecenseeeeeeeesseeeeseeesseeeeeenenseeessonenseees 6 Installing the SIM Subscriber Identity Module ccceeeeeeeeeeseeneeeeeeeeeeeessseeeeeseeeoeensseeeesseeoes 7 PRETO VSI CS UN aranera a G a endabuavenenbansenseienuicioes 8 igo ley el echoing CONNECTIONS anne MBE i ee rtm Oe pn Pn ero eo oN Er eo me cree arene ee pee 8 Fon i cs cease vpe ttn gu retese
7. then using a Browser load Admin and select WiFi from the navigation panel If the computer is situated a long way from the VoloAccess or there is a wall or partition containing metal in between try moving the computer closer to the VoloAccess All diagnostic measures should be performed with the two wireless devices in line of sight and in close proximity Ensure that WiFi is enabled Try using a different channel interference from another wireless device or appliance that uses the same frequency range 2 4 GHz may be causing connection problems lf Broadcast SSID is disabled try enabling it and attempt to reconnect Some wireless equipment can have difficulty connecting with the SSID broadcast disabled Check that the SSID also known as Network Name is spelled exactly the same in the VoloAccess WiFi configuration and the computer s wireless network setup The SSID is case sensitive Check that the Security Mode also known as Network Authentication is the same in the computer s WiFi setup as was configured on the VoloAccess Check that the Encryption Key or Pre Shared Key is the same in the computer s WiFi setup as was configured on the VoloAccess Remove the Ethernet cable Restart the VoloAccess and the computer then attempt to reconnect If the above does not correct the problem try the following Windows XP From the Windows Start Menu select Control Panel and double click Network Connections Right click on
8. 2006 2010 V1 3 Apr 2010 Page 15 of 78 VoloAccess User Manual Vololink VoloAccess VA121V eiil the future is wireless E Admin gt Status Status System Information Model Name VoloAccess VA121V System Uptime 0 days 0 15 Firmware Version 1 1 4629 Telephone Wireless Access Point Status WiFi State Running WPA System Quick Setup Factory Defaults WAN Status Restart State Connected Cellular Network Status Network State Registered WCDMA UMTS850 Network Operator My3G Service Provider My3G SIM Status Copyright 2006 2010 Vololink Pty Ltd If the WAN State is Connected you are ready to use your VoloAccess to surf the Internet If this is not the case continue by checking the configuration of the APN Access Point Name Signal Strength Indicator The Admin Status page also displays a graphic readout of the Signal Strength in the top right corner Solid blue bars represent signal outlined bars represent no signal In the image above the signal strength is 3 Voice Services Voice enabled models only To use the VoloAccess as a wireless telephone connection e Plug the phone lead into one of the Phone ports on the back of the VoloAccess e Lift the handset you should hear a dial tone and dial the number you wish to call The Phone D on the front of the VoloAccess will flash when the handset is off Indicator for the selected line hook lf Power on PIN Lock has been enabled the di
9. 7 of 78 VoloAccess User Manual Slide the SIM into the retainer with the cut corner positioned as shown The contact pads on the SIM should be facing up ready to engage the connectors in the base of the holder Turn the retainer over and slide in the LOCK direction to secure the SIM in position Complete installing the SIM by e replacing the SIM compartment cover and refitting the side panel Removing the SIM A Before attempting to remove the SIM disconnect the power supply To remove the SIM simply perform the above steps in the reverse order VoloAccess Connections The following image shows the rear panel of the VoloAccess and describes the purpose of each connection RESET Reset button Use a paper clip to reset the VoloAccess See below for further information on resetting the VoloAccess PHONE Phone ports Connect a phone here Voice enabled models only WAN By default the WAN port can be used as a LAN port In this configuration the VoloAccess is a 5 port switch If the WAN port is configured to connect the VoloAccess to an external modem for alternative WAN access the VoloAccess is then a four port switch i The WAN port can be disabled See Operating Mode under Settings on the WAN Ethernet page for further information LAN Ethernet ports LAN Connect locally attached computers here POWER Power supply Connect the power supply cable here Use the adjacent switch to turn t
10. E EA ET O A A AA E AE E E AT 58 aE EEE SEEE e cred a eg E E E A mare E T E cena E 58 Forward an SMS message ccccsssseccccceseeeeecceeeceeeceeaeeeceesaueseeeeseeessceeeseeaeeeeesseaeceesssaeeeeesssaeeeess 58 Delete an SMS message asi ecvcdsincsinndinssaviesosdayedideacesdseaasnindtienseszcesabaipndcbedagadseeadensssiassaqadisienddbesayndsncaaenies 58 Creating a new SMS message ccccccccseeseeeeceeeeeeeeeeeeeeeeeeesseeeeeeeeeeesessaeesseeeeceesseaeaseeeeeeeeessuaageeseeees 59 Adding new entries to the Contacts page ccccccccceeecssssseeceeeeeeeeeeeeeeeeeeeseseeaseeeeeeeessueaeeeeeeeeesaaas 59 Editing an entry in the Contacts liSt cc cccccccccccceeeeseeeseeeeeeeeeeaeeeeeeeeeeessseeeeeeeeeeeessaeaaeeeeeeeesssaaaaeees 60 Deleting an entry in the Contacts liSt cc cccccceccceeceeessseeceeeeeeeeaeeseeeeeeeeseseeeaeseeeeeeessseaaseeeeeesessaaaasess 60 Saving a Draft Copy of a Message acre ctsrc cia heeded etansaceenl cc ene sea adoniiiatensaudaendaredaniereseecneendeeleatetectnele 61 oeni MESSAGES eens csc ce ness pasty eiei a a 62 MOS OUR PA E A E E E E E E E PE T E E 63 IOLE i AEEA E E E EE EEEE A E A A EE ENE A SEE E 64 Telephone Voice enabled models Only cc csseeeccccceeeeceecceeseeeeeseeueeeeeeeseeeeeeeeseaseeeessaaeeeeessseaess 65 BU OA PE E OEE E EE E E E E A EE E PE E E E E A AE E ENE EEE EE 65 Adminis taton WoD pago senscie ER EN aaae Eai 65 Beie eiie oe oliin EI E AE A A A T T EA A TE E A TS 6
11. Firmware From time to time it may be necessary to update the VoloAccess firmware To obtain updated firmware please contact your VoloAccess supplier then proceed as follows A If you are updating the firmware on a WiFi enabled VoloAccess connect the VoloAccess to the computer using the supplied Ethernet cable e From the navigation panel select System followed by Firmware the Firmware page appears wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Firmware Status Firmware Update WAN Current Firmware Version 1 1 4607 LAN 2 New Firmware File WiFi Telephone Firmware update usually takes 3 to 8 minutes to complete System Click Update Firmware once only Do not attempt to cancel or interrupt firmware update Date Time Do not navigate away from this page until update is complete Firmware When the update is complete the modem will reboot automatically I i Save Restore Update Firmware Event Log Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd Click the Browse button to locate the Firmware Update file a browse box opens Select the Firmware Update file Click the Open button to select the update Click the Update Firmware button to start the process ry The Firmware update will take between 3 and 8 minutes to complete A Make sure that you click Update Firmware only once A Do not attempt to cancel or in
12. First check the Network Indicator it should be solid On If this is not the case refer to the instructions for Network Indicator If the Network Indicator is On and flashing refer to the instructions above for checking the Ethernet cable and how to ping the VoloAccess On the Admin gt WAN gt 3G Embedded page make sure that the Network Status is Connected and that an IP address is assigned Still on the Admin gt WAN gt 3G Embedded page ensure that the APN Access Point Name is configured according to the information from your service provider Found under the Settings heading Carefully check the spelling of the APN one incorrect character and you will not be able to access the Internet Make sure that the antennas are firmly connected to the VoloAccess Check the Signal Strength indicator in Admin If there is no display a signal is not present Check with your 3G service provider for a service outage If the Signal Strength indicator is flashing indicating a very weak signal move the VoloAccess to another location Refer to Setting up the VoloAccess for further information Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 68 of 78 VoloAccess User Manual Voice Data Problems No voice Does your account with your Service Provider have voice support Check the Telephone handset Low Data Throughput From the Admin gt Status page check the Cellular Network Status The best connection spe
13. Ltd e Select Yes from the drop down list e Click the Apply button The VoloAccess will restart and display the Restarting page containing a prompt to click here to refresh If JavaScript is enabled in your Web browser it is not necessary to do this to reload the page the refresh will happen automatically ay It is necessary to re enter the APN before the VoloAccess will connect to the Internet Q Setting the VoloAccess to factory defaults can also be done using the Reset button Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 56 of 78 VoloAccess User Manual Restarting the VoloAccess To restart the VoloAccess select Restart from the Navigation panel the Restart page is displayed wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Restart Status Restart Modem Confrm Restat Cancel Cance A Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd e From the Drop down list select Restart now e Click the Apply button the Restarting page appears wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Restarting Ha Restarting Modem now Please wait 60 seconds then click here to refresh LAN WiFi Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd e The VoloAccess will restart automatically and display the Index page I
14. Network Status Displays the 3G interface connection status the server assigned IP Address and Subnet Mask the IP addresses of Domain Name Servers and the MTU Maximum Transmission Unit e Traffic Statistics The number of packets and bytes received RX and transmitted TX Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 19 of 78 VoloAccess Settings APN PPP Authentication e Module IMSI IMEI Firmware Network Network State Network Operator Service Provider Numeric Location Cell ID e SIM Status SIM State User Manual Enter your 3G service providers APN in the editbox provided then click the Apply button In most cases Point to Point Protocol PPP authentication is not required by a 3G service provider PPP is used to establish an authenticated connection between two host systems The authentication is in the form of a USername and Password pair known to both hosts The Authentication Type protocol also needs to be selected PPP Authentication is configured as follows e Click the drop down list next to PPP Authentication and select Enabled e Select the Authentication Type from the drop down list The options are Auto CHAP Challenge Handshake Authentication Protocol and PAP Password Authentication Protocol e Enter the PPP Username in the editbox provided e Enter the PPP Password in the editbox provided e Click the Apply button mn PPP authenticat
15. Polling Interval e Poll Timeout e Poll Failure Count e interface Order e Servers To Be Resolved The length of time in seconds between DNS resolution attempts The polling requests are the regular monitoring of the WAN interfaces A short interval between DNS polling provides fast detection of connection failure but results in increased data usage The range of values are Min 5 seconds to Max 1 day The number of seconds to wait for a DNS reply It may be necessary to increase this value for slow links in order to provide sufficient time to receive a reply The range of values are Min 1 seconds to Max 3 minutes The number of successive DNS resolution failures before the interface is considered to have failed Once the specified number of failures has been reached the next available interface will become the active interface The range of values are Min 1 to Max 100 Defines the preferred order of interface usage The primary interface is used in preference to the secondary interface until it fails at which time the VoloAccess will switch to the next interface To change the interface order click the Raise button The list of host names to resolve The default hosts can be replaced or deleted Additional host names can also be defined Use the Save Delete and Add buttons to manage these items At least one host must be defined ay After making changes to this page click the Apply button Copyright Vololink P
16. Start button in the WPS page of Admin During negotiation the WPS page changes to reflect the WPS Active state and the WPS indicator on the VoloAccess flashes Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 39 of 78 VoloAccess User Manual WiFi Protected Setup WP 5 Note This feature is applicable only if WiFi is enabled WPS State Enabled WPS Active Note WPS is currently active Please wait for the new connection to complete Stop WPS mn Some WPS capable devices provide the option for entering a PIN provided by an Access Point The VoloAccess does not support this option After WPS negotiation has completed verify the connection by selecting LAN gt View Leases in Admin PBC Method On the client computer run the Setup program supplied with the WPS capable device This usually involves inserting the supplied CD into the computers DVD CD drive and allowing it to run automatically If this is not the case refer to the user manual supplied with the WPS capable device on how to install the software The Setup program should take you through the steps required to connect to a WPS capable Access Point in this case the VoloAccess If an option for PIN or PBC method of connection is offered select PBC Continue by following the steps offered by the Setup program If prompted by the Setup program to initiate WPS on the Access Point press the WPS button shown here on the VoloAccess or click the
17. These phones are not supported by the VoloAccess Connect the phone directly to the Phone connector on the VoloAccess Verify that a dial tone is heard when picking up the handset If not replace the handset and restart the VoloAccess Allow sufficient time for the VoloAccess to restart the Signal Strength indicator should be On and solid flashing indicates a weak signal and then listen for the dial tone again Lift the handset and the phone indicator should flash If this does not happen Check the phone connection f using a cordless phone check that power supply is on Check the Call Barring setting using Admin If necessary disable all Call Barring Refer to Call Barring in the User Manual for further information Check the SIM is not locked If the SIM PIN is required the dial tone is different an intermittent tone instead of the normal dial tone On a voice enabled VoloAccess unlock the SIM using the telephone keypad by lifting the handset and entering NNNN where NNNN is the SIM PIN then replace the handset SIM Insertion See Network Indicator answer Make sure the SIM is inserted correctly Refer to Installing the SIM If the Network Indicator is Off a PIN is required or the SIM is locked as a result of entering an incorrect PIN multiple times in which case the PUK is required to unlock the SIM This can be verified on voice enabled models by connecting a telephone handset and listening to the dial tone o
18. WPA2 as the Security Mode select WPA2 from the drop down list the page reloads automatically and displays the WPA Pre Shared Key editbox Enter a WPA Pre Shared Key 8 63 ASCII characters long in the editbox provided and click the Apply button Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 37 of 78 VoloAccess User Manual WiFi Access Control MAC address filtering is provided to allow you to restrict access to your WiFi network to specific computers The MAC address is a unique address applied to a network adapter Access Control is configured as follows Select WiFi then Access Control in the navigation panel the Access Control page appears the future is wireless Vololink VoloAccess VA121V aii Status WiFi Access Control Note This feature is applicable only if WiFiis enabled MAC Address Filtering Disabled v Access Control Filter Mode Allow ws S E Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd e From the drop down list next to MAC Address Filtering select Enabled e From the drop down list next to Filter Mode select Allow or Deny You can choose to allow or deny all specified clients that is all allowed or all denied access e Enter the MAC address of the client in the format nn nn nn nn nn nn and click the Add button e Continue adding MAC addresses and when complete click the Apply button Following is an
19. Wireless Network Connection From the menu select Repair Windows Network Connections will disable then re enable the wireless adapter in the computer it will then attempt to obtain a new IP address Windows Vista From the Windows Start Menu select Control Panel and click Network and Internet Under Tasks click Diagnose and repair Windows will attempt to diagnose and repair the problem Intermittent disconnection from the Wireless LAN This is probably caused by interference from another wireless device like a cordless phone or an appliance that uses the same 2 4 GHz frequency To overcome this try using a different channel Load Admin and select WiFi from the navigation panel Change the Channel using the drop down list then click the Apply button Connected to the VoloAccess but cannot connect to the Internet Once the computer has successfully connected wirelessly to the VoloAccess the same causes as a wired setup prevail See the No Internet Access section for further assistance Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 72 of 78 VoloAccess User Manual Glossary A ADSL Asymmetric Digital Subscriber Line Transmits high speed data downstream to the end user and lower speed data upstream toward the network Many wired broadband services use ADSL APN Access Point Name The name of an 3G service provider s wireless access point B Broadband A term used when describing the bandwi
20. a g z asie information i Learn about wireless networking ve Change the order of Wireless Network Connection preferred networks Change advanced Char e Type in the same pre shared key that was entered when setting up WiFi on the VoloAccess Re enter the key as confirmation then click Connect e After a delay of approximately 5 to 10 seconds the message Connected should display in the dialog box and an icon ma is displayed in the Windows XP notification area e Open your web browser you should be online and able to access the Internet Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 41 of 78 VoloAccess User Manual Windows Vista e Click Start then Control Panel e Click Network and Internet e Click Network and Sharing Center e Click Connect to a network the following dialog box appears for you to select a network gO ix Control Panel Network and Internet Network and Sharing Center File Edit View Tools Help Te Network and Sharing Center View computers and devices View full map Connect to a network Manage wireless networks Set up a connection or network a Connect to a network Manage network connections Diagnose and repair Select a network to connect to Show My Mobile Dial up connection lt 1 Wireless Network Connection A My Broadband Security enabled network me HOME Security enabled network See also Bluetooth Devices Set
21. and switched ON The VoloAccess is not connected to mains power or it is switched OFF Mobile Network Connection bile In Jic tor Net SIM is not available missing or locked C Searching for a mobile network ON flashing at 1 second intervals Connected to a mobile network voice and SMS available but no data service Mo ON flashing at 2 second intervals Broadband data service established all services available Received Signal Strength Good signal present ON solid Weak signal present ON flashing at 1 second intervals Wireless Local Area Network WLAN WiFi is not enabled wf WiFi is enabled ON solid WiFi network traffic is detected ON flashing Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 10 of 78 VoloAccess User Manual Local Area Network LAN Status LAN Indicator Network cable is connected to the VoloAccess and ON solid a LAN is present Network traffic is detected ON flashing Wide Area Network WAN F a uaF A 7 qc ps m TA VATA N me ml E n Ls an a otatus WAN Indicator Network cable is not connected to the WAN port OFF Network cable is connected to the WAN port and a WAN is present WAN network traffic is detected ON flashing Phone 1 Phone 2 otatus rnone Phone 2 Indicators Phone is On Hook and idle OF Phone is Off Hook ON flashing at 1 second intervals Phone is receiving a call or dialling out ON flashi
22. and mobile phones A SIM securely store the service subscriber key used to identify a subscriber The SIM allows users to change phones by simply removing the SIM from one mobile phone and inserting it into another mobile phone SMS Short Messaging Service A service through which users can send text based messages from one device to another SSID Service Set Identifier A SSID also known as Network Name is a name used to identify a 802 11 wireless LAN Static DHCP Static DHCP is a feature which makes the DHCP server on your router VoloAccess always assign the same IP address to a specific computer on your LAN TCP IP Transmission Control Protocol Internet Protocol The basic communication language or protocol of the Internet U UPnP Universal Plug and Play A set of computer network protocols that allow devices to connect seamlessly and to simplify the implementation of networks data sharing communications and entertainment in the home and corporate environments UMTS Universal Mobile Telecommunications System UMTS is a so called third generation 3G broadband packet based transmission of text digitised voice video and multimedia SIM Universal Subscriber Identity Module A SIM is an application for UMTS mobile telephony which is inserted in a 3G mobile phone V VoIP Voice over Internet Protocol A term used in IP telephony for a set of facilities for managing the delivery of
23. displays the text of the message From this page you can Reply Forward or Delete a message see below Reply to an SMS message e Click the Reply button next to the message to reply to e The New SMS page appears with the recipient s number in the Phone Number editbox e Enter the message text then click the Send button Forward an SMS message e Click the Forward button next to the message to forward e The New SMS page appears with the message in the Message editbox e Enter the phone number or click the Contacts button to select a recipient then click the Send button Delete an SMS message e Click the checkbox next to the message s to delete e Click the Delete button A the message is deleted immediately without further confirmation Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 58 of 78 VoloAccess User Manual Creating a new SMS message To create a new SMS message follow the steps below e Inthe Navigation Panel click New SMS the New SMS page appears Vololink VoloAccess VA121V aiil the future is wireless New SMS Compose Message Inbox 2 2 ont Pronenumser SSC Cac Sent Drafts Message Contacts Message Size 0 characters 1 message Copyright 2006 2010 Vololink Pty Ltd e Enter the Mobile Phone Number s or Select from Contacts the Contacts page appears wren entering multiple mobile phone numbers use a comma or semicolon as a separator For
24. example NNNNNNNNN NNNNNNNNN e Select a recipient by clicking the checkbox next to the contact s name multiple recipients may be selected then click the OK button to add the number s to the Recipients list e Type the message in the Message edit box As the message is entered the Message Size in characters is displayed e The maximum number of characters per message is 160 Longer messages are split into smaller messages and combined at the receiving end e Click the Send button to complete sending an SMS message Adding new entries to the Contacts page Use the SMS Contacts page to store mobile phone numbers for the people that you regularly correspond with via SMS To add a new entry proceed as follows e Inthe Navigation Panel click Contacts the Contacts page appears wy The contacts already stored on the SIM are read and displayed Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 59 of 78 VoloAccess User Manual wy Vololink VoloAccess VA121V aiil the future is wireless E SMS gt Contacts New SMS LE Prone numer Inbox 2 2 aes searen NNN Contacts Phone Setup Copyright 2006 2010 Vololink Pty Ltd In the blank Contact Name editbox at the bottom of the list enter the new contact s name In the blank Phone Number editbox at the bottom of the list enter the new contact s phone number e Click the Add button to add the new contact to the Contacts list wy Conta
25. following Using Windows XP e Load the Windows Control Panel and double click Network Connections e Under the heading LAN or High Speed Internet right click Local Area Connection and select Properties e Select Internet Protocol TCP IP and click the Properties button A dialog box similar to the one below appears Using Windows Vista e Load the Windows Control Panel and double click Network and Sharing Center e Click View status located next to Local Area Connection e The Local Area Connection Status window is displayed Click the Properties button e The Local Area Connection Properties window is displayed Select Internet Protocol Version 4 TCP IPv4 and click the Properties button A dialog box similar to the one below appears Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 13 of 78 VoloAccess User Manual Internet Protocol Version 4 TCP IPv4 Properties You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IF address Subnet mask Default gateway Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server e Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic The VoloAccess is a DHC
26. handset Off Hook When you see this icon gam in the instructions replace the telephone handset On Hook Keypad commands will work with a DTMF capable tone dialling phone only Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 47 of 78 VoloAccess User Manual Table of Supplementary Phone Services Feature Keypad sequence General Settings Inbound Caller ID enable 30Flash Inbound Caller ID disable 30Flash Outbound Caller ID enable 31Flash Outbound Caller ID disable 31Flash Call Waiting enable 43Flash Call Waiting disable 43Flash Volume Setting Where Volume Level 1 4 In the following section number is the number to divert to Call Divert ee cn Ae a i AR Note The Country Code prefix of is entered as Divert all Voice Calls enable 21 number Flash Divert all Voice Calls disable 21 Flash Divert Call when Phone is Busy enable 67 number Flash Divert Call when Phone is Busy disable 67 Flash Divert Call when No Reply enable 61 number delay Flash where delay is 5 to 30 seconds Divert Call when No Reply disable 61 Flash Divert Call when Not Reachable enable 62 number Flash Divert Call wnen Not Reachable disable 62 Flash Call Diversion Notes 1 If diversion of all voice calls is enabled and call diversion when either Phone is Busy or No Reply or Not Reachable is enabled it will first disable All Voice Calls Diversion and then enable that particular divers
27. not expose the VoloAccess to extreme temperatures near radiators cooling vents etc e f you experience poor Signal Strength an optional higher gain antenna may result in improvement Mounting Position The VoloAccess can be mounted in a vertical position by attaching the supplied base as shown here It can be mounted horizontally by removing the side cover the one without the indicators and standing it on the rubber feet Turn the hinged antennas to the vertical position The VoloAccess can be wall mounted by removing the side cover and attaching it to at least two screws with a maximum head diameter of 7mm W 112 mm Wall Mounting drilling dimensions 3 ja mim Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 12 of 78 VoloAccess User Manual Connecting the VoloAccess to a Computer The VoloAccess is connected to a computer using one of the four Ethernet LAN ports on the back of the unit and the Ethernet port on the computer Use an Ethernet cable for this purpose If you are connecting a computer to the VoloAccess wirelessly refer to the WiFi section for details If the computer that you are connecting to the VoloAccess is already configured to obtain an IP Address and DNS server address automatically skip this section and move to Checking the Connection If this is not the case continue with the following instructions Preparation To prepare the computer for connection to the VoloAccess do the
28. voice information using the Internet Protocol IP VPN Virtual Private Network A VPN is a communications network tunnelled through another network One common application is secure communications through the public Internet W WAN Wide Area Network A WAN is a computer network that covers a broad area i e any network whose communications links cross metropolitan regional or national boundaries The largest and most well known example of a WAN is the Internet WEP Wired Equivalent Privacy WEP is a now superseded algorithm to secure IEEE 802 11 wireless networks WEP was intended to provide confidentiality comparable to that of a traditional wired network however several serious weaknesses have been identified with the result that a WEP connection can be cracked with readily available software within minutes WEP has been superseded by Wi Fi Protected Access WPA Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 75 of 78 VoloAccess User Manual WCDMA Wideband Code Division Multiple Access WCDMA is a type of 3G cellular network WCDMA is the higher speed transmission protocol used in the UMTS system a third generation follow on to the 2G GSM networks deployed worldwide WiFi Wireless Fidelity is the marketing name for the wireless technology used in computers mobile phones PDAs gaming consoles and more It covers the various 802 11 technologies WPA WiFi Protected Access WPA is a securi
29. 00 System start 01 01 2000 11 00 Cellular WAN is connected IP 10 1 1 10 01 01 2000 11 00 Cellular WAN is connected IP 10 188 9 147 01 01 2000 11 01 RT3052 InFieldUpgrade started 01 01 2000 11 03 Succeeded RT3052 InFieldUpgrade 01 01 2000 11 03 Cellular WAN is disconnected 01 01 2000 11 03 Cellular WAN is disconnected 01 01 2000 11 03 System shutdown 01 01 2000 11 00 System start 01 01 2000 11 00 Cellular WAN is connected IP 10 204 31 130 07 04 2010 22 34 Cellular WAN is connected IP 10 1 1 10 07 04 2010 22 34 Cellular WAN is disconnected 07 04 2010 22 34 Cellular WAN is connected IP 10 188 25 235 07 04 2010 22 35 Cellular WAN is disconnected 07 04 2010 22 35 Cellular WAN is connected IP 10 1 1 10 07 04 2010 22 35 Cellular WAN is disconnected 07 04 2010 22 38 Cellular WAN is connected IP 10 188 44 251 07 04 2010 22 41 Cellular WAN is disconnected 07 04 2010 22 41 Cellular WAN is connected IP 10 1 1 10 07 04 2010 22 41 Cellular WAN is disconnected 1 20 of 255 _ gt gt Save all loas Copyright 2006 2010 Vololink Pty Ltd Events are displayed in groups of 20 items Use the Back Forward keys see below at the bottom of the page to move through the Event Log Move to the first page of the Event Log Move to the previous page of the Event Log Move to the next page of the Event Log gt gt Move to the last page of the Event Log If you lodge a support request you may
30. 2006 2010 V1 3 Apr 2010 Page 73 of 78 VoloAccess User Manual H HSPA High Speed Packet Access refers to UMTS based 3 5G networks that support both HSDPA and HSUPA data for improved download and upload speeds HSPA Also referred to as High Speed Packet Access HSPA Evolved or enhanced HSPA Supports peak data rates of up to 42 Mbps on the downlink and up to 11 Mbps on the uplink HSPA doubles data Capacity and triples voice capacity providing more efficient and lower cost broadband HSDPA High Speed Download Packet Access is a 3 5G mobile telephony communications protocol in the High Speed Packet Access HSPA family which allows networks based on Universal Mobile Telecommunications System UMTS to have higher data transfer soeeds and capacity HSUPA High Speed Uplink Packet Access An upgrade to UMTS that allows for uplink connections as fast as 5 76Mbps compared to HSDPA which allows uplink connections of up to 2Mbps HTTP HyperText Transfer Protocol The protocol used by the Web server and the client browser to communicate and move documents around the Internet IMEI The International Mobile Equipment Identity is a number unique to every GSM and UMTS mobile phone It is usually found printed on the phone underneath the battery and can also be found by dialling the sequence 06 into the phone The IMEI number is used by the GSM network to identify valid devices and therefore can be used to stop a stolen phon
31. 6 BUA Gare aero snte acy re en crcu etna ic sinter ian os wicca ats iea NNE SaDa TPA Eaka Nna 66 NO SAS aS iaaii innie nna iahon aiaa aitai aieiaa inina 68 voce Dala PrOD si Ea EE EAE EEA EEA ere eee AnaS DINE rE 69 RIA Eee Vt E E E E EA E PT ATE A T ET A AA EE E E AATE 69 Supplementary Telephone Features Voice enabled models only ccccssseseeeeeeseeeeeeeeeeeeeeeeeeeas 70 Advanced Data Features an oe ee a ee ae een a ee eee 71 FP 6 Binet ee er nse eee Te ee ae ee eee eN 71 E E E E E E E R E E E E A 71 MEY steep saree A ves tess ag vents oa eterna aloe naa agence sati messed tear ease aeoied 71 VGIOACCESs TANS 10 Start NICIMANY anim atneniiiwriinen osname Ein 71 CO a E E E ea ee seeeseeseeetae sae 72 Sy a A INI E EN ONA EAA A EEN A AA A E AAO A A A AEA 73 TECHNICAL SPECIFICATION s nsnssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnen nnnnnnnnnnnnnnnnnn nnmnnn nnn nnnnnnnnnnn nanne 77 Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 2 of 78 VoloAccess User Manual COPYRIGHT NOTICE This document has been prepared and written by Vololink Pty Ltd and is copyright Other than for the purposes of and subject to the conditions prescribed under the Copyright Act no part of it may in any form or by any means electronic mechanical micro copying photocopying recording or otherwise be reproduced stored in a retrieval system or transmitted without prior written permission from Vololink Pty Ltd Product
32. 6 2010 V1 3 Apr 2010 Page 26 of 78 VoloAccess Enable WAN Ethernet Port User Manual is The WAN Ethernet port can be configured manually or by selecting DHCP to automatically obtain an IP address from an external WAN modem router Selecting DHCP should be suitable for most users lf Manual is selected it is necessary to enter the following information IP Address Netmask Gateway DNS 1 DNS 2 The IP Address for the VoloAccess to use on the external Ethernet WAN The Netmask of the external Ethernet WAN The IP address of the external Ethernet WAN Gateway The IP address of the external Ethernet WAN Primary DNS server The IP address of the external Ethernet WAN Secondary DNS server iy The above information can be obtained by accessing the configuration page s of the external WAN modem router Refer to the modem router documentation for further information e Configure the WAN Ethernet port to obtain an IP address automatically as follows e Inthe navigation panel select WAN Ethernet the WAN Ethernet page appears Sy Vololink the future is wireless E Admin gt WAN Ethernet Status WAN 3G Embedded WAN Ethernet Failover Dynamic DNS LAN WiFi Telephone System Quick Setup Factory Defaults Restart VoloAccess VA121V aiil Network Status State Bridged Refresh Settings Gateway 192 168 0 1 DNS 1 192 168 0 1 DNS 2 Copyright 2006 2010 Vololi
33. Melbourne M Date Time Firmware Save Restore Event Log Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd e By default the Time Source is Manual e Enter the current Date and Time e Select your Local Timezone Offset from the drop down list e Click the Apply button to save the settings The Time Source can also be configured to NTP Network Time Protocol or NITZ Network Identity and Time Zone meaning the VoloAccess will synchronise the date and time with a time server Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 51 of 78 VoloAccess User Manual To select the NTP Time Server e Select NTP from the drop down list Date and Time Settings Time Source NTP Date dd mmiyyy 01 01 2000 Time hh mm 14 00 Local Timezone Offset Australia Melboume 7 e Select your Local Timezone Offset from the drop down list e Click the Apply button To select the NITZ Time Server Date and Time Settings Time Source NITZ 7 Date dd mmiyyy 16 04 2070 Time hh mm 12 53 e From the drop down list select NITZ then click the Apply button It is not necessary to specify a Local Timezone Offset as the NITZ protocol automatically determines this in conjunction with the mobile network wy NITZ support is network operator dependent Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 52 of 78 VoloAccess User Manual Updating the VoloAccess
34. Outgoing Calls from the All Outgoing Calls Barred E ne are sence All Outgoing International Calls All Outgoing International Calls from Outgoing Calls he il Barred the VoloAccess are Barred All Outgoing International Calls from the VoloAccess are Barred except those to your Home Country All Outgoing International Calls except to Home Country Barred To configure these settings use the drop down list to select the action enter the Password and click the Apply button You will need to obtain the password for Call Barring from your service provider Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 46 of 78 VoloAccess User Manual Configuring Supplementary Services using the Phone Keypad Introduction im Support of Supplementary Services is dependent on the SIM installed in the VoloAccess and also on the network For this reason all of the documented services may not be available The VoloAccess supports the following list of Supplementary Services Inbound Caller ID Outbound Caller ID Call Waiting Call Divert Call Barring Multi party Calls Call Transfer Call Holding Call Waiting on Throughout this section the instructions will refer to the Flash key which can be labelled as Flash or Recall on a telephone wy Not all telephones have a Flash key In which case use the Telephone page in Admin to configure Telephone Supplementary Services When you see this icon i in the instructions lift the telephone
35. P server and will provide both of these addresses When the VoloAccess has been connected and the above steps completed check that a connection exists between the VoloAccess and the computer This is done by viewing the blue LAN indicator on the VoloAccess It should be lit and steady Mien ices The next step is to connect to the Admin interface as follows Loading the Admin page e Open your browser and enter the address http 192 168 0 1 in the Address line shown below then press Enter a 68 0 1 Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 14 of 78 VoloAccess User Manual The VoloAccess Log In dialog appears The server 192 168 0 1 at VoloAccess VA121V requires a usemame and password User name Password Type the User name admin Type the default Password password you can change this later Click the OK button the VoloAccess Index page appears Vololink VoloAccess VA121V aiil the future is wireless E Welcome gt Index Welcome to the VoloAccess VA121V Fixed Wireless Terminal Configure your VoloAccess Send and receive messages with your VoloAccess View copyright and contact information Copyright 2006 2010 Vololink Pty Ltd Click Admin the Admin Status page is displayed 9 To switch between SMS and Admin click the Vololink logo in the top left corner of any page you will be returned to the Index page shown above Copyright Vololink Pty Ltd
36. PSK only State Inactive Refresh Settings Virtual Private Network VPN Disabled 7 Static DHCP Remote HostAdaress VPN a Remote Neworkassress wei RemoteNeworkMase Telephone Remote Network Gateway System Quick Setup lappa O Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd You will need to obtain the following information from the administrator of the remote server e Remote Host Address e Remote Network Address e Remote Network Mask e Remote Network Gateway e Authentication Key A Pre Shared Key PSK The VPN is implemented using IPsec in Network to Network mode This means that the VoloAccess is a VPN router providing connectivity between two LANs Currently the supported settings are authentication via pre shared key using SHA1 with 3DES encryption The Diffie Hellman group is modp1024 Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 34 of 78 VoloAccess User Manual Port Forward Port forward is used to allow an external user to reach a port on a private IP address inside a LAN from the outside via a NAT enabled router VoloAccess When a computer on the Internet sends data to the public IP address of the VoloAccess it needs to know how to manage the data Port Forward tells the VoloAccess which computer on the local area network to send the data to To configure Port Forward select LAN followed by Port Forward in the Navigation pa
37. Page 50 of 78 VoloAccess User Manual Accessing Admin Remotely To access Admin remotely use a Web Browser as follows e Enter the VoloAccess WAN IP Address into the address area of a Web Browser and press Enter The WAN IP address is obtained from the WAN page in Admin under the heading Wireless Broadband Status e When prompted enter the Admin User ID and Password then click OK This is the same User ID and Password used to access Admin locally default values are admin and password a If your 3G service provider allocates a private IP address to the VoloAccess this is known to happen in some cases then Remote Access to Admin will not work A private IP address is in one of the following ranges 10 0 0 0 10 255 255 255 172 16 0 0 172 931 255 255 192 168 0 0 192 168 255 255 The implementation of Remote Access to Admin does introduce an increased security risk in the form of possible unauthorised intrusion If this is of concern disable Remote Access to Admin Setting the Date and Time To set the Date and Time on the VoloAccess follow these steps e From the Navigation panel select System followed by Date Time the Date Time page appears the future is wireless E Admin gt Date Time Status Date and Time Settings WAN Time Source LAN wy Vololink VoloAccess VA121V aiil WiFi Date dd mm yyyy 16 04 2010 Telephone Time hh mm 12 56 System 2 Local Timezone Offset Australia
38. Start button in the WPS page of Admin During negotiation the WPS page changes to reflect the WPS Active state and the WPS indicator on the VoloAccess flashes WiFi Protected Setup WPS Note This feature is applicable only if WiFiis enabled WPS State Enabled Y WPS Active Note WPS is currently active Please wait for the new connection to complete After WPS negotiation has completed verify the connection by selecting LAN gt View Leases in Admin You can still connect non WPS capable wireless clients using the process described in the next section Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 40 of 78 VoloAccess User Manual Configuring Wireless Networking on your computer Windows XP e Click Start then Control Panel e Double click Network Connections e Locate your WiFi adapter in the list Right click this and select View Wireless Networks e Select the network name SSID that you defined when setting up WiFi on the VoloAccess and click Connect e f security is configured on the VoloAccess a dialog box is displayed requesting a Network key Network Connections Network Tasks E Create anew fE Refresh network list connection Set up a home 2 office network 2 Set up a wireless network P VoloAccess for a home or small office Security enabled wireless network WPA To connect to this network dick Connect You might need to enter additional Related Tasks ae 2 7 z
39. The name of the Interface Status Displays the current status of the interface Verified Displays the Verified status Selected The selected interface has a blue icon in this field Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 18 of 78 VoloAccess User Manual 3G Embedded To view the 3G Embedded page status click WAN then 3G Embedded in the Navigation panel the 3G Embedded page appears Vololink VoloAccess VA121V aiil the future is wireless E Admin gt 3G Embedded Status WAN Network Status State Connected Refresh 3G Embedded IP Address 10 192 10 36 Failover i Subnet Mask 255 255 255 255 Dynamic DNS Pri DNS 139 130 4 4 LAN mary WiFi Secondary DNS 203 50 2 71 Telephone MTU 1500 secs Quick Setup RX Packets 602 Factory Defaults RX Bytes 53751 Restart TX Packets 4336 TX Bytes 208142 Settings APN My3G PPP Authentication PPP Authentication Type pPpUsemame O PPP Password IMSI 505013415303943 IMEI 353030020103040 Firmware 1 09 Network Network State Registered WCDMA UMTS850 Network Operator Mobile Telco Service Provider Mobile Telco Numeric Location Cell ID 3950 10C3 SIM Status SIM State Ready Power on PIN Lock Ask for SIM PIN at Power Up Disabled v Copyright 2006 2010 Vololink Pty Ltd This page displays information about the 3G Embedded WAN interface together with various settings as follows
40. Why e lf after 15 minutes the VoloAccess still doesn t display the correct date and time check that a Time Server has been enabled in Admin mn If NITZ is selected as the Time Server the Date Time update should occur in a matter of seconds however an NTP Time Server can take considerably longer to respond e Refer to Setting the Date and Time in the User Manual for further information VoloAccess fails to start normally If the VoloAccess has been started but the WiFi Protected Setup Signal Strength and Mobile Network indicators repeatedly flash at 1 second intervals the software is trying to load but failing Take the following actions to solve the problem e Power cycle the unit the WiFi Protected Setup Signal Strength and Mobile Network indicators flash at 1 second intervals until ready to enter normal operation e While the unit is in the flashing sequence push the reset button for more than 10 seconds this performs a hard reset e Wait for the VoloAccess to restart and check its operation If the VoloAccess fails to start normally return the unit for repair om It is important that the reset button is pressed during the flashing sequence Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 71 of 78 VoloAccess User Manual WiFi Problems Unable to connect wirelessly to the VoloAccess Check the following WiFi configuration items connect the VoloAccess to a computer using an Ethernet cable
41. al tone will be different an intermittent tone instead of the normal dial tone On a voice enabled VoloAccess unlock the SIM using the telephone keypad by lifting the handset and entering NNNN where NNNN is the SIM PIN then replace the handset wy You can dial international numbers in two ways e dialing lt International Prefix gt lt Country Code gt lt Phone Number gt or e dialing lt Country Code gt lt Phone Number gt using for Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 16 of 78 VoloAccess User Manual Admin This section covers the administration of the VoloAccess There are many configurable features however if your VoloAccess was purchased as a packaged unit including a configured SIM it is not necessary to configure any settings to make your VoloAccess work APN Access Point Name a If your VoloAccess was purchased as a packaged unit including a configured SIM you do not need to configure the APN Access Point Name Q It is recommended that even if you have a pre configured unit you complete the next step and record the APN This is to save time obtaining it from your service provider in the event it is lost due to a configuration error or a reset sometime in the future What is the APN The APN is the name of your 3G services provider s wireless access point To configure the APN for your 3G services provider start by loading Admin as described above e From the Navig
42. anel the LAN Settings page appears Vololink VoloAccess VA121V aii the future is wireless E Admin gt Settings Status Networking Mode Bridge or Router Mode Router LAN IP Address WAN LAN Settings Static DHCP VPN Netmask 255 255 255 0 Port Forward DHCP Server WiFi DHCP Serer Enabled 7 Telephone IP Address Rangefrom 192 168 0 20 IP Address 192 168 0 1 System Quick Setup IP Address Rangeto 192 168 0 120 Edit static DHCP assignments Factory Defaults Lease Time sec 86400 Restart UPnP Enabled 7 Copyright 2006 2010 Vololink Pty Ltd Most users will not need to change anything on this page However if necessary you can define the IP Address and Netmask of the VoloAccess as well as Enable or Disable the DHCP Server together with the IP Range assigned by the DHCP Server and the Lease Time of the IP Address Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 32 of 78 VoloAccess User Manual The VoloAccess incorporates a DHCP server that assigns dynamic IP addresses to local clients computers connected to the VoloAccess The IP addresses are allocated from the predefined range of addresses defined on this page The default address range is suitable for most local networks The option to Edit static DHCP assignments is the same as selecting Static DHCP from the navigation panel The DHCP server allocates the IP address for the term of the Lease Time defined
43. ation panel on the left select Quick Setup the Quick Setup page appears wy Vololink VoloAccess VA121V alll the future is wireless E Admin gt Quick Setup Status Settings PPP Authentication Telephone PPP Authentication Type Auto v System Pep usemame Quick Setup Factory Defaults PPP Password fs SIM Status Copyright 2006 2010 Vololink Pty Ltd e Enter your 3G services provider s APN in the editbox provided e Click the Apply button The Test Button On many of the configuration pages a Test button is present Use the Test button to test the functionality that you have just configured When you are satisfied with the new configuration click the Apply button Clicking the Apply button saves any changed settings permanently in non volatile memory The rest of this section covers items that you may wish to view or change Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 17 of 78 VoloAccess User Manual WAN To view the WAN Wide Area Network status click WAN in the Navigation panel the WAN page appears wy Vololink VoloAccess VA121V eiil the future is wireless Status WAN Te ee r 3G Embedded Dynamic DNS LAN WiFi Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd The WAN page displays the status of the 3G Embedded interface The WAN Ethernet interface may be used if Failover is enabled Interface
44. aults Restart Copyright 2006 2010 Vololink Pty Ltd Dynamic DNS is configured as follows e Select Enabled from the drop down list next to Dynamic DNS e Enter the Hostname supplied by the Dynamic DNS provider in the editbox provided e Select the Dynamic DNS service provider from the drop down list next to Service e Enter the Username supplied by the Dynamic DNS provider in the editbox provided e Enter the Password supplied by the Dynamic DNS provider in the editbox provided e Click the Apply button Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 30 of 78 VoloAccess User Manual LAN To view the LAN Local Area Network status and traffic statistics click LAN in the Navigation panel the LAN page appears Vo lo li n k VoloAccess VA121V eiil the future is wireless E Admin gt LAN Status LAN Status MAC Address 00 1B 5D 20 A6 04 IP Address 192 168 0 1 Settings Netmask 255 255 255 0 Static DHCP VPN MTU 1500 Port Forward DHCP Server Enabled View leases WiFi Telephone RX Packets 13024 System RX Bytes 1736824 Quick Setup TX Packets 7385 Factory Defaults TX Bytes Restart Collisions 0 Copyright 2006 2010 Vololink Pty Ltd LAN Status displays the following e MAC Address The MAC Media Access Control address of the VoloAccess e P Address and The IP Internet Protocol Address and Netmask of the VoloAccess Netmask e MTU MTU Maximum Transmissio
45. be asked to view the Event Log to assist in diagnosis To save a copy of all VoloAccess logs e Click the Save all logs button the following dialog box appears Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 55 of 78 VoloAccess User Manual File Download Do you want to open or save this file ae Name volofone_logs tgz Type Archive 17 5KB From 192 168 0 1 V Always ask before opening this type offile i While fles from the Internet can be useful some files can potentially harm Q your computer If you do nottrustthe source do not open or save this file e Click the Save button e A Save dialog appears for you to select a location to save the file e Click the Save button a Download complete dialog appears e Click the Close button Factory Defaults setting the VoloAccess to factory defaults will overwrite all configuration items including the Admin password The configuration settings can be saved using the Save Configuration feature This saved file can be restored once the VoloAccess has restarted To restore the VoloAccess to the factory settings select Factory Defaults from the Navigation panel the Factory Defaults page appears ey Vo lolink VoloAccess VA121V willl Status Factory Defaults Reset to factory defaults No w WAN LAN Yes WiFi No lag Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty
46. ccess with the correct username and password Refer to Configuring PPP Authentication for further information lf this does not solve the problem try turning the VoloAccess off and on again lf this still does not solve the problem please return the unit to the Place of purchase When I pick up the handset the Telephone Indicator does not flash Why If you do not get a dial tone either the cable between the telephone and VoloAccess is probably the cause Replace this cable or if you have another telephone try connecting it to the VoloAccess If you do have a dial tone check that you are able to make phone calls If you can the phone Indicator may be faulty Please return the unit to the Place of purchase Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 64 of 78 VoloAccess User Manual Telephone Voice enabled models only When pick up the telephone handset do not hear anything Why See Telephone Indicator answer Why do I not get the normal dial tone See Network Indicator answer e Telephone Service not available If you cannot make or receive a call from a phone connected to the VoloAccess take the following actions to identify and solve the problem SIM Make sure that the phone is working try connecting it to a fixed line telephone network PSTN The phone has to be of a standard touch tone type with DTMF keypad support Some older phones have a keypad but do not support DTMF
47. cts are arranged in alphabetical order wy Any added contacts can be edited or deleted Contacts added by the SIM provider are read only and cannot be deleted Editing an entry in the Contacts list To edit an existing contact Make the required changes to the Contact Name or Phone Number then click the Save button to save the edited contact Deleting an entry in the Contacts list e Click the Delete button next to the contact to delete A the contact is deleted immediately without further confirmation Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 60 of 78 VoloAccess User Manual Saving a Draft Copy of a Message There are occasions when you may wish to create a message to be sent later To do this open the New SMS page and compose the new message When complete click the Save button this saves the message to the Drafts area for later use To use a previously saved Draft message e Inthe Navigation Panel select Drafts the Drafts page appears wy Vololink VoloAccess VA121V eiil the future is wireless New SMS a Inbox 2 2 a 2010 04 16 18 31 10 a Please advise your arrival time Friday Regards David Outbox Sent Drafts 1 Contacts Copyright 2006 2010 Vololink Pty Ltd e Click the Edit button next to the message to process the message is loaded into the New SMS message page for editing and sending To delete a draft message click the checkbox next to
48. d VPN but still cannot connect to the remote VPN server How do fix this e Verify that your 3G service provider provides an externally linkable routable IP address This is the WAN IP Address which you can see on the Admin gt WAN gt 3G Embedded page This address cannot be in the following non routable ranges for VPN to operate 10 0 0 0 10 255 255 255 172 16 0 0 172 31 255 255 192 168 0 0 192 168 255 255 om These IP addresses have been reserved by the Internet Assigned Numbers Authority IANA for use by private internal networks ay It is a known issue that some ISPs do provide internal non routable IP addresses in which case your VoloAccess cannot be configured as a VPN host e VPN has sirict rules for security reasons The credentials on both the remote server and your local client have to match for VPN to work You need to provide your WAN IP Address to your VPN Server administrator and obtain the Server s host and network details and the authentication key to be configured in Admin e Each time you power cycle your VoloAccess your service provider allocates a new WAN IP Address unless your account has a static address A static IP address can be arranged with your 3G service provider If your WAN IP Address is dynamic changes each time you will need to notify your VPN Server s administrator to update the connection details on the Server side Time Server The VoloAccess displays incorrect date and time
49. ddress use the Reset button to reset the VoloAccess to default factory configuration see above This will set the IP address to 192 168 0 1 Make sure you are using the correct login details If the default password has been changed and you do not know the current password use the Reset button to reset the VoloAccess to default factory configuration see above This will reset the login details to default values The default User Name is admin and the Password is password If the computer is connected to the VoloAccess via an Ethernet cable check that the corresponding LAN connecior indicator is illuminated If not make sure that the cable is properly connected or try using another Ethernet cable Connectivity Problems Before attempting to resolve connectivity problems always check the following first e Check that one end of the Ethernet cable is plugged into the VoloAccess and the other end into a network switch or directly into a Computer e Check the LAN indicator on the VoloAccess It should be On and solid blue If this is not the case the cable may be faulty or not plugged in properly Check the connections if they are solidly connected and the LAN indicator is not lit the cable is faulty Replace the cable e Ping the VoloAccess from a Command prompt as follows e From the Start Menu select Run then type cmd and press Enter a Command prompt window opens e Select this window and type ping 192 168 0 1 t
50. dth or capacity needed to carry multiple voice video or data channels simultaneously Broadband technology was introduced to help deliver increased amounts of speeds and advanced capabilities These advancements now give consumers better access to the Internet related services and facilities C CHAP Challenge Handshake Authentication Protocol CHAP is used in PPP authentication to verify the identity of a peer system Convergent Wireless Terminal A single wireless terminal that can be used to access different services offered by different networks D DHCP Dynamic Host Configuration Protocol A set of rules used by communications devices such as a computer router or network adapter to allow the device to request and obtain an IP address from a server which has a list of addresses available for assignment See also Static DHCP DNS Domain Name System The Domain Name System associates various information with domain names most importantly it serves as the phone book for the Internet by translating human readable computer hostnames e g www vololink com into IP addresses e g 208 77 188 166 which networking equipment needs to deliver information DDNS Dynamic Domain Name System A method protocol or network service that provides the capability for a networked device using the Internet Protocol Suite such as an IP router or computer system to notify a domain name server to change in real time the active DNS confi
51. e connectivity of the WAN interfaces is verified by regular monitoring of reliable hosts When a DNS lookup of a reliable host via an interface fails the VoloAccess marks that interface as failed and automatically activates an alternate interface Setting up Failover Following is an example of setting up a wired modem as the secondary WAN interface iy Do not connect a WAN Ethernet cable until Failover has been enabled and configured To access the WAN Failover page select WAN then Failover in the navigation panel the Failover page appears e Select Enabled from the drop down list box and click the Apply button Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 24 of 78 VoloAccess User Manual wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Failover Status WAN 3G Embedded WAN Ethernet Failover Dynamic DNS Telephone System Quick Setup Factory Defaults Restart WAN Failover Failover Enabled v Polling Interval sec 30 Poll Timeout sec 10 Poll Failure Count 3 Interface Order 41 WAN Ethernet 2 3G Embedded Servers To Be Resolved www google com www vololink com Copyright 2006 2010 Vololink Pty Ltd After enabling Failover and selecting the interface order it is necessary to enable the WAN port before connecting the VoloAccess to a secondary WAN interface The following items can be configured if necessary e
52. e from accessing the network IMSI International Mobile Subscriber Identity The IMSI number is a unique 15 digit code that is attached to every SIM and makes it possible for mobile networks to identify the home country and network of a subscriber ISP Internet Service Provider An Internet service provider is a business or organization that provides consumers or businesses access to the Internet and related services K Kbps kilobits per second A kilobit per second is a unit of data transfer rate equal to 1 000 bits per second L LAN Local Area Network A LAN is a computer network covering a small geographic area like a home office or group of buildings M MAC Media Access Control address A MAC address is a unique value associated with a network adapter The MAC address is also Known as hardware address or physical address It uniquely identifies an adapter on a LAN A MAC address is a 12 digit hexadecimal number 48 bits in length By convention a MAC address is usually written in one of the following two formats MM MM MM SS SS SS MM MM MM SS SS SS The first half of a MAC address contains the ID number of the adapter manufacturer The second half of a MAC address represents the serial number assigned to the adapter by the manufacturer MTU Maximum Transmission Unit The size of the largest packet that a network protocol can transmit N NAT Network Address Translation NAT is a technique of tran
53. ed will be available if it reports Logged on WCDMA There is nothing that can be done to improve data throughput if the area you are using the VoloAccess in is not serviced by a high speed network LAN Problems No LAN Connection If you cannot access the local network from a computer that is connected to the VoloAccess take the following actions to identify and solve the problem Check that at least one of the LAN connector indicators is On If not check that the Ethernet cable is properly connected or try using another Ethernet cable Also the yellow Activity light on the computer s Network Interface Card NIC should flash if network traffic is present Check that the computer is configured to obtain an IP address automatically using DHCP If not change the computer s TCP IP settings For further information see Checking the Computer s network configuration or the manual of your operating system Check that an IP Address has been allocated to your computer by the VoloAccess To do this proceed as follows From the Windows Start menu select Run The Run dialog appears Run x x Type the name of a program folder document or Internet resource and Windows will open it for you Open e This task will be created with administrative privileges ECA Enter cmd as the command to run and press Enter The Windows Cmd window appears Type ipconfig and press Enter The Windows IP Configuration is displayed
54. ennstnce cede mieenbsanneeaadepedimeeeceecteacteted 14 SEES Pe o A E ease tc A E Sek E ke Bens nse ise pauses E E E eased A 16 Voice Services Voice enabled models only ssssecececessseeeeecensseeeeeceaneeeeeeoesseeeseonseeesseoanneees 16 Va a E E settee cece cee A E E E A A A A E E A A E E A S O 17 APN ACCESS FOMI NAME sissonoidania igisi aaa 17 Tee CEO ana a ss ccc tpn a a a pune a sue ceewenedeaceoe 17 NN PON ets ca ceases pee E A E A E E E A EE E E A E E 18 S EREN e a EE A E T E E EE ET E A ond una baited TET E AEEA O E TE ETS 19 FOwWor on FIN LOOK sr ccraaretsana qecetsoernaaecispnaenctnetecsaequimbopaaesove teas tietinamecnaes ean eeuhannaedesataytdubapanesdnteayenusnpeseenaers 21 aia aa ernie ee terete E E E TESE E E E T 22 FF PI aap A E E EA E E A EE E R del E 23 E A E A A 24 Dea EAE i E E A EA T ESEA E A T E ES A AT 30 EEEN y EERE E EN E AT E O A E EE N A E A T EN E A 31 e Be e e e E E E A A A E E EA E A E E A E E E E AT 32 521211010 a E 32 UE maaa EEEE E EE PE E E PE PE E ES PE A A EE ERE EEE E E E E 33 S AD a E a E E E E EE E E E E E ETE E E 33 aa N E AE A T E E AE E E EEEE EE AE AE IEA EE T E TT 34 Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 1 of 78 VoloAccess User Manual PPO eee pee et eee ne eestor oe Par cre ee ee mee eee ee ok ee eee cere eet 35 a a TEE A AE NEINA EEE ETE E E E EE A E A A E E A E 36 n E a E A N OE cas ne OAE S 36 WiFi Access NU es eter cetes rece ees ease seca ceenn ee aa
55. er via either WAN port or externally connected 3G USB modem Flexible design Voice and Data or Data only Optional rechargeable Li ion battery pack for continuous operation during power failures COV ololi nk Vololink Pty Ltd Melbourne Australia sales vololink com www vololink com Copyright Vololink Pty Ltd 2006 2010 3G Wireless Network e Air Interface WCDMA e GSM GPRS EDGE frequencies 850 900 1800 1900MHz WLAN e 802 11b g n WiFi access point e 2 4000 2 4835GHz ISM Band e Up to 300Mbps r NO e WiFi Protected Setup Internet Protocols e DHCP server e PPP client e NAT e NAT port forwarding e NAT ALGs e DNS proxy server e SNTP client Security e Firewall e VPN tunnelling e VPN pass through e WLAN 64 128 bit WEP WPA and WPA2 Indicators e Power Mobile network status Signal strength 4 x LAN WAN WLAN Phone 1 Phone 2 WPS 3G Network Telephone t sfe gt Je Telephone V1 3 Apr 2010 VoloAccess User Manual Connectors e Four RJ45 Ethernet ports e wo antenna connectors SMA 50 ohm Connector for external SIM DC power supply Two RJ11 connectors Voice enabled models only RJ45 WAN port USB host port Antenna e Dual external omni directional 50 ohm 3 dBi gain 3G e Dual internal omni directional 50 ohm 3 dBi gain WLAN e Optional higher gain directional 3G antennas and extension cables available Environment e Operat
56. es are replaced If you have previously changed the password you will have to login to the VoloAccess Index page with the default User name admin and Password password Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 63 of 78 VoloAccess User Manual Indicators What do the VoloAccess Indicators mean what are they telling me Please refer to VoloAccess Indicators There you will find a comprehensive description of the function of each indicator The VoloAccess Signal Strength Indicator and Network Indicators are not On There are a several possibilities First check that the SIM is inserted If the SIM is missing please insert the SIM in the correct orientation Refer to the diagram under Installing the SIM If the SIM is inserted correctly the most likely cause would be the SIM has the Pin Lock turned on The SIM could be locked after entering an incorrect PIN multiple times The SIM could also be faulty The dial tone sounds different for PIN lock and PUK lock which due to obvious limitations is not possible to describe here PIN or PUK lock is best verified using the Admin Web page Both PIN and PUK unlocking can be done via the Admin gt 3G page On a voice enabled VoloAccess the PIN can also be entered using the phone keypad Unlock the SIM using the telephone keypad by lifting the handset and entering NNNN where NNNN is the SIM PIN then replace the handset If the Network indicator is still no
57. es received RX and transmitted TX e Settings The Operating Mode of DHCP should be suitable for most users however these items can be configured if necessary To configure these settings select Manual as the Operating Mode Operating Mode From the drop down list box select the Operating Mode The options are e Disabled The Ethernet interface is disabled e Bridged The WAN Ethernet port is bridged and operates as a LAN port In this configuration the VoloAccess is a 5 port switch e Manual The Ethernet interface can be configured manually e DHCP The Ethernet interface will be configured via DHCP IP Address The IP Address for the VoloAccess to use on the Ethernet WAN Netmask The Netmask of the Ethernet WAN Gateway The IP address of the WAN Ethernet Gateway DNS1 The IP address of the WAN Ethernet Primary DNS server DNS2 The IP address of the WAN Ethernet Secondary DNS server Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 28 of 78 VoloAccess User Manual Review the implementation of Failover by returning to the WAN page in the navigation panel select WAN Vololink VoloAccess VA121V aiil the future is wireless Status WAN WANEthemet Connected Yes 3G Embedded lt WAN Ethernet 3G Embedded Connected A Failover Dynamic DNS LAN WiFi Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd Observe the Connect
58. ess Electronic Devices Most modern electronic equipment for example equipment in hospitals and cars is shielded from the effects of RF energy However certain electronic equipment is not so the RF energy from the VoloAccess may affect some electronic equipment therefore e Do not use your VoloAccess near medical equipment without requesting permission e Do not use your VoloAccess in airplanes e Pacemaker patients should be aware that the use of a VoloAccess close to a pacemaker may cause the pacemaker to malfunction e Some hearing aids might be disturbed if placed very close to the VoloAccess Electrical devices connected to the same AC power outlet that is used by the VoloAccess may generate excessive interference to the VoloAccess Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 4 of 78 VoloAccess User Manual About the VoloAccess The VoloAccess Convergent Wireless Terminal is the equivalent of an Internet connection and on voice enabled models a phone line combined Telephone handsets and computer equipment can be connected to the VoloAccess in the normal way using standard connectors The VoloAccess Convergent Wireless Terminal is a wireless voice and high speed data access point for use over HSPA or HSPA capable UMTS networks The VoloAccess provides both voice and advanced wireless services such as wireless broadband Internet services in areas where conventional telephone lines either do not exist or a
59. example of a WiFi Access Control configuration wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Access Control Status WiFi Access Control Note This feature is applicable only if WiFi is enabled MAC Address Filtering Disabled v Access Control Filter Mode Allow v wes Telephone System Quick Setup 00 1d 7d be 15 c4 Factory Defaults Restart Oo Copyright 2006 2010 Vololink Pty Ltd e To modify an entry edit the MAC address then click the Save button next to it e To delete an entry click the Delete button next to it Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 38 of 78 VoloAccess User Manual WPS WiFi Protected Setup If your wireless clients computers with WiFi devices installed support WiFi Protected Setup WPS you can use this feature to connect the wireless client securely and easily to the VoloAccess To access the WPS page select WiFi then WPS from the navigation panel the WPS page is displayed Vololink VoloAccess VA121V aiil the future is wireless E Admin gt WPS Status WiFi Protected Setup WPS WAN Note This feature is applicable only if WiFi is enabled LAN on WPS siate Access Control Personal Identification Number PIN Method WPS Note To add a new client enter the PIN below and click the Start button Telephone PIN Start System Quick Setup Push B
60. f JavaScript is enabled in your Web browser it is not necessary to click here refresh to reload the page the refresh will happen automatically Q The VoloAccess can also be restarted using the Reset button Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 57 of 78 VoloAccess User Manual SMS Services To use the VoloAccess to send or view SMS messages it is necessary to access the SMS page To do this proceed as follows e Return to the VoloAccess Index page and select SMS the SMS Inbox page appears Q To return to the VoloAccess Index page click the Vololink logo in the top left of any page the future is wireless wy Vololink VoloAccess VA121V aiil New SMS m orenme from fesse a Inbox 2 2 Onlbex 2010 04 16 13 18 17 61409776604 Meet you at 5 00pm as arranged a C 2010 04 16 13 16 39 61409776604 Message received thanks Drafts Contacts 1 20f2 Copyright 2006 2010 Vololink Pty Ltd Use this page to read SMS messages received by the VoloAccess Unread messages are displayed in bold text To mark a message as Read click the checkbox next to the message s and click the Read buiton There is no audible or visual notification that an SMS message has arrived It is necessary to load SMS and check the Inbox e The Date time column shows the Date and Time the SMS message was received e The From column displays the sending mobile number e The Message column
61. g down the reset button at the back of the unit The VoloAccess reset button has three functions described in the following table see notes below Reboot the VoloAccess Reset the VoloAccess Clear VoloAccess flash memory Same as switching off and on Reset to factory configuration Reset and clear saved data Press the reset button for less Press the reset button for more than Press the reset button for more than 5 seconds 5 seconds and less than 10 seconds than 10 seconds WPS Signal Strength and Mobile WPS Signal Strength and Mobile WPS Signal Strength and Mobile Network Indicators turn off Network Indicators turn on Network Indicators turn off Notes e The first row defines the function e The second row describes the timing of the reset button press e The third row describes the behaviour of the VoloAccess indicators i Clearing the VoloAccess flash memory should be used as a last resort when troubleshooting a problem Data stored in flash memory includes items like SMS Messages and the Log files Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 9 of 78 VoloAccess User Manual VoloAccess Indicators The ica image shows the VoloAccess Indicators and describes what each one represents Power Mobile Received WLAN Ethernet LAN ports 4 WAN Phone 2 Network Signal Strength The following tables describe the behaviour of the indicators Power Supply The VoloAccess Is connected to mains power
62. guration of its configured hostnames addresses or other information stored in DNS DTMF Dual Tone Multi Frequency Frequency signalling is used for telephone signalling over the line in the voice frequency band to the call switching center E EDGE Enhanced Data GSM Environment A faster version of the GSM standard It is faster than GSM because it can carry messages using broadband networks that employ more bandwidth than standard GSM networks F Failover WAN Failover is the capability to switch automatically to a secondary network when the primary network fails Frequency Assigned channel space within the radio wave spectrum G GPRS General Packet Radio Service A technology that sends packets of data across a wireless network at speeds of up to 114Kbps It is a step up from the circuit switched method wireless users do not have to dial in to networks to download information With GPRS wireless devices are always on they can receive and send information without dial ins GPRS is designed to work with GSM GSM Global System for Mobile Communications GSM is a digital mobile telephone system that is widely used in Europe and other parts of the world GSM uses a variation of Time Division Multiple Access TDMA Since many GSM network operators have roaming agreements with foreign operators users can often continue to use their mobile phones when they travel to other countries Copyright Vololink Pty Ltd
63. have to provide that server with a static IP address this can be achieved using Static DHCP To assign static IP addresses to computers on your LAN select Static DHCP in the navigation panel the Static DHCP window appears wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Static DHCP Status MAC Address IP Address Host Name optional LS a Settings Static DHCP VPN Port Forward WiFi Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd Enter the following data for each computer to be assigned a static DHCP address MAC Address Enter the MAC address e g 00 1a 4b 5c 38 61 IP Address Enter the IP address e g 192 168 0 150 Host Name Enter a Host Name optional recommended as it helps identify the computer It is in readable format rather than a number see View leases Click the Add button to complete assigning a static DHCP address Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 33 of 78 VoloAccess User Manual VPN The VoloAccess can be configured as a VPN Virtual Private Network Host To do this proceed as follows e Select LAN followed by VPN in the Navigation panel the VPN Page appears e Select Enabled from the drop down list and proceed to configure VPN e Click the Apply button Vololink VoloAccess VA121V eiil the future is wireless Virtual Private Network LAN to LAN Automatic Encryption
64. he VoloAccess On Off The two phone ports on the VoloAccess share a common phone line If two phones are connected to the VoloAccess the first handset lifted will get the line and can place a call While a call is in progress any attempt to make a call from the second phone results in the busy signal For inbound calls both phones ring the first handset lifted will take the call the other handset receives the busy signal Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 8 of 78 VoloAccess User Manual Front Panel Connections The following shows the front panel of the VoloAccess and describes the purpose of each connection WiFi Protected Setup WPS button and USB port Reserved for indicator Used for establishing WiFi future use connection using WPS See WPS for further information WiFi Protected Setup WPS The WPS function is designed to assist with setting up a secure WiFi connection oy A WPS capable network interface device is required to use this feature WPS button The following table describes the behaviour of the WPS button indicator WPS enabled and idle ON solid WPS session in progress ON flashing WPS disabled OFF For further information on using the WPS feature refer to the WPS section Resetting the VoloAccess The unit can be reset at any time after the power up indicators sequence is finished and the unit enters normal operation This is done by pressing and holdin
65. hen press Enter e The response should be similar to the following diagram E Administrator C Windows system32 cmd exe lo x C Users Admin gt ping 192 168 0 1 Pinging 192 168 0 1 with 32 bytes of data Reply from 192 168 0 1 bytes 32 time 1ms TTL 64 Reply from 192 168 0 1 bytes 32 time 1ms TTL 64 Reply from 192 168 0 1 bytes 32 time 1ms TTL 64 Reply from 192 168 0 1 bytes 32 time 1ms TTL 64 Ping statistics for 192 168 0 1 Packets Sent 4 Received 4 Lost 0 0 loss Approximate round trip times in milli seconds Minimum ims Maximum Ims Average Ims C Users Admin gt e Ifthe ping command responds with Destination Host Unreachable or Timeout the attempt to ping the VoloAccess has failed Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 66 of 78 VoloAccess User Manual e lf the attempt to ping the VoloAccess fails check network connection setup on your Computer as follows In Windows XP Load Windows Control Panel and double click Network Connections Under the heading LAN or High Speed Internet right click Local Area Connection and select Properties Select Internet Protocol TCP IP and click the Properties button The adjacent dialog appears You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automat
66. ialing Prefix and Country Code e From Admin it is 61 for Australia and e From the keypad it is 61 for Australia Note The is entered as when using the keypad If you still cannot enable Call Divert please contact your service provider this service may not be enabled for your account cannot disable Call Divert e Contact your service provider and request that the service be disabled enabled the Call Waiting feature but it does not work Why e The Call Divert feature settings override Call Waiting Check your Call Divert configuration e If you have enabled Unconditional Call Divert or Call Divert on Busy it will prevent Call Waiting from working You have to disable the above mentioned Call Divert features for Call Waiting to work e If the above step does not help please contact your service provider Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 70 of 78 VoloAccess User Manual Advanced Data Features Port Forward have configured Port Forwarding for my Web Server but still cannot access the site Why e First check that the configuration settings are correct on the Admin gt LAN gt Port Forward page The Server IP address is the IP address of your machine which is running the Web Server The Protocol is TCP e The second thing to check is the firewall settings on the Web Server machine Make sure that you are not filtering blocking the traffic and the port VPN have configure
67. ically Use the following IP address IP address S u bnet mask Default gateway Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server e Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic In Windows Vista Load Windows Control Panel and double click Network and Sharing Center Next to Local Area Connection click View status The Local Area Connection Status window is displayed Click the Properties button The Local Area Connection Properties window is displayed Select Internet Protocol Version 4 TCP IPv4 and click the Properties button The adjacent dialog appears You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Default gateway Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server e Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic The VoloAccess is a DHCP server and will provide both of these addresses Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 67 of 78 VoloAccess
68. ing temperature 02 to 40 C e Storage temperature 20 to 70 C e Operating humidity 5 to 95 AC to DC Power Supply e Input 100 240V 50 60Hz AC e Output 12V 2A DC e Plug options Australia Europe UK USA e Rechargeable Li ion battery pack optional Dimensions e 178 x 118 x 33 mm excluding stand and antennas Portable Computer y y as oe Sener ee O SORAR T o Ethernet 1 ly AOTREET Te aoma TT wer Desktop Computers Page 77 of 78
69. ion When diversion of all voice calls is enabled this will override all other diversion settings Call Barring is You will need to obtain the password for Call Barring from your service provider All Call Barring disable 330 lt password gt Flash a Bar all Incoming Calls enable 35 lt password gt Flash ie 35 lt password gt Flash Bar all Incoming Calls disable Bar All Incoming International Calls when Roaming enable Bar All Incoming International Calls when Roaming disable All Incoming Call Barring disable SA 353 lt password gt Flash Zi This section continued on next page a 351 lt password gt Flash fm A 351 lt password gt Flash ae Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 48 of 78 VoloAccess User Manual Call Barring continued Bar All Outgoing Calls enable S 33 lt password gt Flash Bar All Outgoing Calls disable 33 lt password gt Flash Jp Bar All Outgoing International Calls enable N 331 lt password gt Flash rey Bar All Outgoing International Calls disable ny 331 lt password gt Flash Ze Bar All Outgoing International Calls except to Home Country enable a 332 lt password gt Flash a Bar All Outgoing International Calls except to Home A 332 lt password gt Flash Ze Country disable All Outgoing Call Barring disable ny 333 lt password gt Flash Zam The next section refers to In Call features These commands are executed
70. ion and Verification status of the WAN interfaces When all interfaces are fully operational they are shown as being Connected and Verified with the primary interface Selected Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 29 of 78 VoloAccess User Manual Dynamic DNS To a user domain names like vololink com make perfect sense but not to a computer Computers work with numbers in the form of IP addresses like 124 177 145 95 to communicate with each other on the Internet DNS translates domain names into IP addresses and the other way around making it possible for computers to communicate however dynamically assigned IP addresses change Dynamic DNS Domain Name System works by reassigning IP addresses to domain names Dynamic DNS allows your domain name to follow your IP address automatically by having your DNS records changed when your IP address changes Admin allows you to configure Dynamic DNS using a third party provider om It is necessary to register with a Dynamic DNS provider before configuring the VoloAccess to use Dynamic DNS To access the Dynamic DNS page select Dynamic DNS in the navigation panel the Dynamic DNS page appears Vololink VoloAccess VA121V wal mil the future is wireless E Admin gt Dynamic DNS Status Dynamic DNS State Inactive Refresh WAN 3G Embedded WAN Ethernet Failover Dynamic DNS LAN WiFi Telephone System Quick Setup Factory Def
71. ion can also be configured on the Quick Setup page International Mobile Subscriber Identity The IMSI number is a unique 15 digit code that is attached to every SIM and makes it possible for mobile networks to identify the home country and network of a subscriber The International Mobile Equipment Identity number A number unique to every GSM and UMTS mobile device in this case your VoloAccess The IMEI number is used identify the device only it is not related to the SIM or the subscriber The firmware version of the wireless module The type of cellular network that the VoloAccess is logged on to The name of the network operator that the VoloAccess is connected to The name of the service provider that the VoloAccess is connected to The Location Area Code and the Cell ID that the VoloAccess is connected to These values are displayed in hexadecimal notation The state of the SIM installed in the VoloAccess Use this page is to manage the function of the PIN From this page you can Enable Disable Power on PIN Lock Change the PIN iy lf Power on PIN Lock is disabled Change PIN is not available Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 20 of 78 VoloAccess User Manual Power on PIN Lock Power on PIN Lock is configured as follows e Click the drop down list next to Ask for SIM PIN at Power Up and select Enabled then click the Apply button You are prompted to enter the Current PIN as confirmati
72. loAccess Telephone Desktop Computers Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 5 of 78 VoloAccess User Manual Getting Started The first step is to check that the VoloAccess package that you have purchased is complete The following is the packing list 1 Getting Started Guide 1 VoloAccess 1 Base 1 Power Supply 1 Ethernet Cable 2 Antennas 1 CD Contains the User Manual If any component is missing please contact the retailer where you purchased the VoloAccess How to use this Manual The manual is arranged in easy to follow sections Use the Contents page to locate a particular topic Each section refers to its functionality as follows Voice How to use the VoloAccess as a Phone connection Voice enabled models only Internet How to use the VoloAccess as your Internet connection SMS How to use the VoloAccess to send and receive SMS messages As with computers there is a lot of jargon and acronyms associated with wireless communications To make understanding this manual easier a Glossary of Terms is included For the technically minded a full Specification Sheet is included at the end of this manual There is a Troubleshooting section to assist with any difficulties that you may have with the VoloAccess Conventions used in this Manual e A list has bullets in the left margin the same bullets as used in this list e An important note or warning has the A icon in the left margin e A suggestion or hi
73. n After about 5 10 seconds e The Mobile Network Connection indicator on the VoloAccess turns ON e On the Admin Status page the WAN Status State changes from Not Connected to Connected Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 23 of 78 VoloAccess User Manual Failover Failover is the capability to switch automatically to a secondary network when the primary network fails By default Failover is disabled Once enabled the VoloAccess supports failover between multiple WAN interfaces Automatic failover provides enhanced availability and reliability WAN failover takes place when a WAN device fails due to disconnection for example the 3G network goes offline If the primary WAN interface fails the VoloAccess redirects network traffic through the secondary WAN interface until the primary WAN interface becomes available and its connectivity is verified By default the WAN Ethernet is established as the primary interface together with the embedded 3G wireless module as the secondary interface The preference primary or secondary of the WAN interfaces is configurable Factors that may contribute to the selection of the primary interface are items like cost reliability and speed The following diagram shows the VoloAccess utilizing both a 3G wireless broadband connection and a wired connection ADSL modem to implement automatic failover lt Internet ADSL Modem VoloAccess Desktop Computers Th
74. n Unit value set on the VoloAccess e DHCP Server The status of the DHCP Dynamic Host Configuration Protocol Server in the VoloAccess with an option to View leases see below Traffic Statistics displays the following e RX Packets and Bytes The number of data packets and bytes received e TX Packets and Bytes The number of data packets and bytes transmitted e Collisions The number of collisions on the network Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 31 of 78 VoloAccess User Manual View Leases To view the leases assigned by the DHCP server click View leases The current DHCP leases are displayed Vo loli n k VoloAccess VA121V aiil the future is wireless E Admin gt DHCP Leases Status DHCP Leases WAN m 31 03 2010 13 23 00 1d 7d be 15 c4 192 168 0 49 linux b270 01 00 1d 7d be 15 c4 Soltings 31 03 2010 13 21 00 0e 08 cd 5c 06 192 162 0 35 SipuraSPA 01 00 0e 08 cd 5c 06 Static DHCP 31 03 2010 13 22 00 00 85 cd 2e 6b 192 166 0368 E VPN 31 03 2010 13 14 00 12 3f a1 60 1 192 168 0 32 dell 01 00 12 3f a1 60 e1 iain 31 03 2010 13 13 00 0c 76 24 be 70 192 168 0 82 Sewer 01 00 0c 76 24 be 70 31 03 2010 13 06 00 1a 4b 5c 38 61 192 168 0109 notebook 01 00 1a 4b 5c 38 61 WiFi Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd Settings To view or edit the LAN Settings select LAN followed by Settings in the Navigation p
75. nel the Port Forward page is displayed wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Port Forward Status om severe sererrors orotocot narrons o O a La ee Ee A Settings Static DHCP VPN Port Forward WiFi Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd Enter the Server IP address and Server Port s select the Protocol from the drop down list and enter the NAT Port s then click the Add button Example In this example port forward is used to allow incoming access to an internal web server Server IP 192 168 0 100 The IP address of the server on the internal network where the port will be forwarded Configuration Item Explanation Server Port 8080 to 8081 The port numbers on the internal server Protocol TCP The protocol to be forwarded NAT Port 80 to 81 The port numbers on the VoloAccess to be forwarded To define a single port enter the same value for both For example to define a single Server Port enter 8080 to 8080 Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 35 of 78 VoloAccess User Manual WiFi Your WiFi VoloAccess enables you to connect your computer wirelessly to the Internet as shown in the following diagram on WiFi is also referred to as WLAN a a 3G Network C Computer VoloAccess By default WiFi is Disabled To set up a wirele
76. ng at 1 second intervals Power up sequence During start up the VoloAccess flashes the WiFi Protected Setup Signal Strength and Mobile Network indicators at 1 second intervals for about 10 seconds Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 11 of 78 VoloAccess User Manual Setting up the VoloAccess VoloAccess Location The signal strength available at the VoloAccess location affects the performance of the unit The stronger the signal the better the VoloAccess performance iy Test several locations by moving the VoloAccess while looking at the Signal Strength indicator Wait 10 to 20 seconds after each change of location for the Signal Strength to be measured and displayed a flashing indicator represents a weak signal Select a location where the Signal Strength indicator is on and solid Q Moving the VoloAccess as little as 5 cm can affect the Signal Strength Recommendations e Select an indoor location preferably close to a window and the roof Generally you will experience better Signal Strength in these locations e Position the VoloAccess antennas as high as possible for better reception e Do not install the VoloAccess in a bathroom a wet or damp environment or an outdoor location e Do not install the VoloAccess in locations or rooms that contain large amounts of metal steel or wiring Locations that contain large amounts of metal inhibit the transmission of Radio Frequency RF e Do
77. nk Pty Ltd e Use the drop down list box to select DHCP e Click the Apply button The WAN Ethernet port is now enabled and configured e Connect the WAN port of the VoloAccess to a modem using an Ethernet cable e Wait for 10 seconds then click Refresh the page reloads with DHCP enabled and expands to include further Network information together with Traffic Statistics as follows iy lt may be necessary to repeat the Refresh several times before the updated information appears Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 27 of 78 VoloAccess User Manual Vololink VoloAccess VA121V wal mil the future is wireless E Admin gt WAN Ethernet Status WAN State Connected Refresh 3G Embedded 10 1 19 WAN Ethernet 255 0 0 0 Failover Dynamic DNS g 10 1 1 1 LAN i 61 9 211 1 WiFi 61 9 188 33 Telephone MTU 1500 Quick Setup RX Packets 303 Factory Defaults RX Bytes 55540 Restart TX Packets 1895 TX Bytes 553129 Operating Mode Netmask 255 255 255 0 Gateway 192 168 1 1 DONS 192 168 1 1 Copyright 2006 2010 Vololink Pty Ltd The WAN Ethernet page displays the following information e Network Status Displays the Ethernet interface connection status the IP Address and Subnet Mask the IP address of the Gateway the IP addresses of the Domain Name Servers and the MTU Maximum Transmission Unit e Traffic Statistics The number of packets and byt
78. nt has the Q icon in the left margin Informational text has the on icon in the left margin e Emphasized text is displayed bold e Critical text is displayed in bold bright red e Hyperlinks are displayed in underlined blue VoloAccess variants covered by this Manual ae a ee ee ee a a es ee o ae a Two voice ports SS ae ae Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 6 of 78 VoloAccess User Manual Installing the SIM Subscriber Identity Module USIM Universal Subscriber Identity Module correctly describes the identity module used in 3G mobile devices like the VoloAccess However SIM which is the identity module used in 2G mobile devices is the term in common usage For simplicity the term SIM is used throughout this manual A Before attempting to install the SIM disconnect the power supply The SIM is installed in the side of the VoloAccess as follows Remove the side panel the one without the Indicators on by slipping a narrow object like a credit card or a small screwdriver under the edge and genily prise it off to reveal the SIM compartment Press the cover latch and remove the cover to reveal the SIM holder as shown in the next image Latch Gently slide the retainer in the OPEN direction OPEN LOCK is marked on the retainer Turn the retainer over to expose the SIM slot the retainer is hinged Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page
79. on Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Enter PIN Status Changing SIM Settings Enter Current PIN to Confirm Changes e WiFi pai System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd e Enter the current PIN in the editbox provided and click the Apply button The page changes to reflect the Enabled state and provide the Change PIN facility as follows Power on PIN Lock Ask for SIM PIN at Power Up Enabled Change PIN Enter new PIN Repeat new PIN Cancel my When Power on PIN Lock is enabled all services except emergency calls voice enabled models only are not available until the SIM is unlocked To unlock the SIM using the telephone keypad on a voice enabled VoloAccess e Lift the handset and enter NNNN where NNNN is the SIM PIN then e Replace the handset To unlock the SIM using Admin e Select Status from the navigation panel e Enter the SIM PIN in the editbox provided SIM State Needs PIN Code Enter PIN to Unlock e Click the Apply button oy The Enter PIN to Unlock field only appears if Power on PIN Lock is enabled a The SIM PIN can also be entered in the 3G Embedded or Quick Setup pages Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 21 of 78 VoloAccess User Manual Change PIN To change the PIN e Enter the new PIN in the editbox provided e Re enter the new PIN in the Repeat ne
80. on including Supplementary Services applies only to Voice Enabled models of the VoloAccess To configure operation of the telephone select Telephone from the Navigation panel the Telephone page is displayed wy Vololink VoloAccess VA121V eii the future is wireless E Admin gt Telephone Status Telephone Settings Volume 1 quietest 4 loudest WiFi DTMF Dial Timeout sec 3 Telephone Country Region Australia S Line Reversal for PABX Disabled Call Barring connection Disabled System Default Dial Quick Setup Default Dial Disabled 7 Factory Defaults Default Dial Ti t sec 5 Restart Deteut Dial Number Telephone Supplementary Services Inbound Caller ID Enabled v Outbound Caller ID Enabled v Call Waiting Enabled x Copyright 2006 2010 Vololink Pty Ltd Telephone Settings The following settings can be configured Volume This is the handset earpiece volume 1 quietest 4 loudest DTMF Dial Timeout Define the time from dialling to call setup This is the time lag between when you finish keying the number to call and when the phone starts to dial The timeout range is between 2 and 10 seconds The default setting is 3 seconds Country Region Select from the drop down list Line Reversal If a Private Automatic Branch eXchange PABX is connected to one of the VoloAccess phone ports it may be necessary to enable this feature as some featu
81. on this page The lease is the amount of time that an IP address is valid for a specific device If the lease expires and the device is still connected the lease is automatically renewed UPnP UPnP Universal Plug and Play provides automatic port forwarding between certain Internet applications and your LAN UPnP needs to be enabled to allow programs like MSN Messenger and most games to work through the VoloAccess firewall The default setting for UPnP is Enabled To enable disable this feature e Select Enabled or Disabled in the drop down list next to UPnP on the Settings page e Click the Apply button the Settings page reappears with UPnP reconfigured Static DHCP Static DHCP configures the DHCP server on your VoloAccess to always assign the same static IP address to a specific network adapter installed in a computer on the LAN Every network card has its own unique address the MAC Media Access Control address that is used to identify it on the LAN At boot time the computer requests its IP address from the VoloAccess DHCP server The DHCP server recognises the MAC address of the computer s network card and assigns the static IP address to it Static DHCP is required if you want your computer to always have the same IP address This is sometimes required by certain programs Static DHCP should be used in conjunction with Port Forward If you forward an external WAN TCP UDP port to a port on a server running inside your LAN you
82. or company names are trademarks or registered trademarks of their respective holders Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 3 of 78 VoloAccess User Manual Safe and Efficient Use Note please read this information before using your VoloAccess Save this user manual as it contains important safety information and operating instructions e The VoloAccess is intended for indoor use only e The VoloAccess must not be connected to telephone cabling that leaves the building e Use only the supplied AC adaptor e Should it be necessary please return the VoloAccess to your supplier for repair There are no user serviceable parts inside e Ifthe base is used ensure the main unit is securely located on the base Radio Frequency Energy Your VoloAccess is both a radio transmitter and receiver When the VoloAccess is turned on it receives and transmits RF Radio Frequency energy The system that handles your call when you are using your VoloAccess controls the power level at which your VoloAccess transmits All VoloAccess terminals are designed to operate within the limits for exposure to RF energy set by national authorities and international health agencies These limits are verified by SAR Specific Absorption Rate measurements which are usually performed on products that are intended for use at the ear As the VoloAccess is not intended to be used close to the human body SAR measurements are not applicable to the VoloAcc
83. r load the Admin gt Status page and check SIM Status should be Ready if the SIM is functioning correctly If the SIM is seated correctly but the SIM Status is not Ready it is necessary to verify that the SIM is working The easiest way of verifying a SIM is to install it in a mobile phone and attempt to make a call Administration Web page I can access the VoloAccess Administration Web page at http 192 168 0 1 but when I try to click on Admin Internet Explorer responds with the error The web page you requested is not available offline According to Microsoft Internet Explorer searches for an Internet connection before it attempts to serve local Web pages This behavior is by design To correct this from the File menu in Internet Explorer uncheck the Work Offline option Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 65 of 78 VoloAccess User Manual Unable to Access Admin If you cannot access Admin take the following actions to identify and solve the problem Check that the PC is configured to obtain an IP address automatically using DHCP If not change the PC TCP IP settings For further information see Connecting the VoloAccess to a Computer or the manual of your operating system Check that an IP Address has been allocated to your computer by the VoloAccess Use the procedure described under No LAN Connection If the VoloAccess IP address has been changed and you do not know the current IP a
84. re too far from the nearest xDSL enabled exchange Using the VoloAccess also offers a convenient and cost effective alternative to wireline connections for voice and high speed data services when mobility is important Standard telephone SMS and Internet connections are all simultaneously available The VoloAccess enables simultaneous HSPA or HSPA data access for multiple users via the Ethernet ports or wirelessly using WiFi Once the VoloAccess has been connected and powered up the following services are available Voice Services Voice enabled models of the VoloAccess provides the equivalent of a PSTN or fixed line connection via the 3G mobile network Just plug in a standard analogue handset or an answering system with extension handsets The VoloAccess is compatible with most phones available on the market today that support tone dialling The VoloAccess does not support old devices that are capable of pulse dialling only Internet Services The VoloAccess provides a true broadband solution with HSPA services enabled on the 3G network Connect your computer and you will be able to surf the Internet at soeeds up to 7 2Mbps for HSPA version and 21Mbps for HSPA version SMS Services The VoloAccess is a 3G mobile device so you can receive and send SMS messages On your computer you can create view and reply to SMS messages in the same way you would with any mobile phone NL OA 3G Network WLAN Portable Computer Ethernet Il Vo
85. res of a PABX require Line Reversal to clear down the line or help hang up the call This feature is required when a PABX is using PSTN as opposed to ISDN To enable Line Reversal select Enabled from the drop down list Default Dial Default Dial is a number that can be configured for the VoloAccess to dial automatically after a defined timeout simply by lifting the handset This feature can be used as an emergency call facility To implement this feature Enable Default Dial using the drop down list then click Apply Default Dial DefauDial Enabled 7 Default Dial Timeout seck 5 Default Dial Number Enter the Default Dial Timeout in seconds and the Default Dial number then click the Apply button The valid range for the timeout is between 0 and 10 seconds The default setting is 5 seconds Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 44 of 78 VoloAccess User Manual Telephone Supplementary Services om Support of Supplementary Services is dependent on the network For this reason all of the VoloAccess services may not be available You can also configure Inbound Caller ID To display the Caller ID of an incoming call on a Caller ID capable handset Outbound Caller ID Own Number sending Call Waiting Call Waiting notification A Call Divert settings override Call Waiting settings To enable disable these settings use the drop down list then click the Apply button Call Divert To configure Call Di
86. sceiving network traffic through a router that involves re writing the source and or destination IP addresses and usually also the TCP UDP port numbers of IP packets as they pass through P PABX Private Automatic Branch eXchange A PABX is a telephone exchange that serves a particular business or office as opposed to one that a telephone company operates for the general public Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 74 of 78 VoloAccess User Manual PAP Password Authentication Protocol PAP is used in PPP authentication to verify the identity of a peer system PBC Push Button Configuration PIN Personal Identification Number A PIN is a secret numeric password shared between a user and a system that can be used to authenticate the user to the system PPP Point to Point Protocol PPP authentication provides that a host before establishing a PPP connection may require that the other host uniquely identify itself using prearranged secure data known to both hosts This is in the form of a PPP Username and PPP Password pair Protocol The rules of order by which a communications network is operated PUK Personal Unlocking Key Used in GSM mobile phones to unlock a locked SIM R RF Radio Frequency is the frequency or rate of oscillation of a radio signal S SIM Subscriber Identity Module A SIM is a removable card for mobile cellular telephony devices such as mobile computers
87. ss network it is necessary to configure both the VoloAccess and the computer or computers that will be connecting wirelessly Configuring WiFi WiFi on the VoloAccess is configured as follows e Select WiFi from the navigation panel the WiFi page appears e Use the drop down list next to WiFi Access Point and select Enabled the future is wireless Vololink VoloAccess VA121V aiil B Admin gt WiFi Status WiFi Settings ve WiFi Access Point Disabled Y WiFi Channel Access Control Channel 1 gt WPS Telephone System Quick Setup Broadcast SSID Disabled v Security and Authentication Factory Defaults Restart Security Mode None Open System v Copyright 2006 2010 Vololink Pty Ltd Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 36 of 78 VoloAccess User Manual Configure each of the following taking into account network security and performance Channel The VoloAccess WiFi network operates in the 2 4GHz frequency range The operation of your WiFi network may be affected by other devices such as cordless phones If you experience any interference or slow connection try selecting another channel SSID This is the Service Set Identifier or Network Name of your WiFi network The VoloAccess broadcasts this information regularly This feature allows clients to dynamically discover and roam between WiFi networks Enter a name for your WiFi network in the editbo
88. t On a few seconds after you have entered the correct PIN PUK the SIM may be faulty or you have inserted it incorrectly Remove the SIM and reinsert it referring to the diagram Installing the SIM The easiest way to check if a SIM is faulty is to insert it in a mobile phone and attempt to make a call If it does not work the SIM is faulty you need to contact your service provider to obtain a replacement If the VoloAccess still does not work after performing the above steps please contact your Place of purchase The VoloAccess Signal Strength Indicator is On and the Network Indicator is Off The SIM you are using is not recognized by your service provider Please contact your service provider to register your service or have the SIM replaced have entered the APN provided by my Service Provider but the Network Indicator is still not On How do I solve this Check the status from the Admin gt WAN gt 3G Embedded page If it reports Not connected please check the APN entered Spelling including spaces has to be correct for it to be accepted by the network On the Admin gt Status page check that the SIM State is Ready under Cellular Network Status the Network Operator is correct and the Network State is Registered lt a data capable technology EDGE GPRS WSDMA etc gt Confirm that your service provider does not require PPP Authentication If PPP Authentication is required you need to configure the VoloA
89. t aoa 9 AFR P oeced Seu WPG srera te cee meer eR nee ee ne eee Ree eo eee a ene meee Ores 9 Mi pasate N E A E ance E E A E E E gains T E ES 9 Bice ile ino VOlIOACCES S urspr a a e E S Noe en D Orne toe 9 Re MACAO ecs EEAO EEDE 10 E e eo S eae enn eRe E E E EE E A E P E P ne en ee ne eee eee eee E 10 Mobile Network IO sssri nni EASE E EE E EEEE 10 Received Sanal Strengii sessa AEEA RE enone eee 10 Wireless Local Area Network WLAN c ccccccsseseeeceeseeesaeeeeeeeeeeeeeseaeeeeeaeeeessaeeeeseeaeeeeseaeeeesaeeeeens 10 Local Area Network LAN auisicinassinedineeayscetanitedindisSsaiadisinatisyeatanteianisnlnneesaualadialelinbenieniesaanlsinsiisnaiadislvedt 11 Wide Area Network WAN ccccccccssssseeceeeececesessseceeeeeeeaeesseeeeseeeeaeensseceeeeeeeaaaasseeeseeeesaaagseeeeeeeseaas 11 Pone ee ce aa OA N 11 Power UP Sequence ccccccesscccccseeecceuseeeceuseeccsaueceessuseeessaueeecsaaseeessaueeessageeeessaseeessageeessaneeesseaeeeeees 11 SetHNg UP thE VOIDACCESS sirosis aaa aaa 12 ODAT E a T E E EE 12 PRS COIN eI ONS io oe ecsc sce sede ncnniedueebademastane ease tedessantincewestoiedenassncastedetaee wheadeenentobesuamenieectadetaied 12 AEE E N sa E S 12 Connecting the VoloAccess to a Computer ssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn mnnn 13 Bergerac teeta EN AEEA ATAA ETE A EI E E E E ET E EEA 13 Checking the CS OTA CU Oh aaoe scecctcrne Secu xen seseinodosede ncancceuinade bodiamnntecuiacdo pace
90. terrupt the firmware update A Do not navigate away from the Firmware Update page until complete When the update is complete the VoloAccess will reboot automatically and the Firmware Update Complete page will appear The VoloAccess will restart automatically and display the VoloAccess Index page Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 53 of 78 VoloAccess User Manual Save Restore Configuration It is good practice to save the VoloAccess configuration to a file so that it may be restored at a later date if it is necessary to recover from a configuration error To do so proceed as follows e Select System followed by Save Restore in the Navigation panel the Save Restore page appears wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Save Restore Status WAN Save Configuration Click Save Configuration Your browser will start the download automatically LAN WiFi Save Configuration Telephone Restore Configuration System Configuration File Click Restore Configuration once only Upload usually takes less than 10 seconds to complete Do not attempt to cancel or interrupt upload Save Restore a Restore Configuration Quick Setup Date Time Firmware Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd e Click the Save Configuration button A confirmation dialog appears Click the Save button File Download
91. tesenasdaenaaseieenmandensaaraceaneeaeieasaasstgeseceuseensaeeseacuaente 38 WPW Mas ge lt 16 8 Ree eD ae meeneey etme eta eer R N re ee oe 39 Pl NC Gl A E A E E A E A E 39 BA E a AE A E A AA A E A E E AEAT A T E E 40 Configuring Wireless Networking on your computer ccseseeceeeeeeeeeesseeeeeeeessaeeseeeeeeeeessaaaaseeeeeess 41 pE eae i o E E E E E E E EE E E A AE E EA E E EAE E E O E E E E Ad Teagan E A E A A O E E E E A E E 44 Ge D a E E E E a 44 Telephone Supplementary SernViCE S rirerosraisssisnsnunanan anaia aiaa a adii 45 ENE EE E EEE E E E E E EEE E E E EEE E E E E aes neue ces 45 OR E E E E AET A A EE E A AE A EE T AT 46 Configuring Supplementary Services using the Phone Keypad sssssssssnnnnunnnnnnnnnnnnnnnnnnnnnnnnnn nnna 47 duia a Tiet a p EAI A E TE E A EE E P P PE re P A A A EE EE E E E 47 Table of Supplementary Phone Services cccccccccccccecaeeseeeeeeeeeeeeeeseeeeeeeeeeeeaeeeeeeeeeessaaeseeeeeeeeeseaas 48 Nee CON E a E 49 Command SUCCESS Failure WAC AON sergreinar 49 EEL E E T A E O N O E A E N E A N N A 50 PICS S SING AmO ROMOTEI asyn ies iainnunieretiulaamayniandenynldamiekimaanniasguminaadae Oden 51 Setna mende and TNG sepsa E 51 Updating th VoloAccess FNMWATE ssrissasasnini ia A AA AT 53 Save Rest ore Configuration issis SE 54 EALLA E o e EEEE AAE E E A E E E A A A E A E E E EA A 55 E RAR o Ss A eases A T P E A EEA ARE A E N A E E E A A E E 56 Mestarin ne Valo AC OES Soi EOE 57 EEE EA S E A
92. the message to delete and then click the Delete button A the message is deleted immediately without further confirmation Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 61 of 78 VoloAccess User Manual Sent Messages The Sent page is used to view previously sent SMS messages e Click Sent in the Navigation panel the Sent page appears wy Vololink VoloAccess VA121V eiil the future is wireless New SMS m oenm e eese Inbox 2 2 oe as 2010 04 16 18 35 57 0409776604 Meet you at 5 00pm as arranged Regards Steve Forward Drafts 1 Contacts Copyright 2006 2010 Vololink Pty Ltd Sent messages are displayed for viewing The Sent page can also be used to forward a message to another recipient as follows e Click the checkbox next to the message to forward e Click the Forward button the message is loaded into the New SMS message page for editing e Enter the Mobile Phone Number s or Select from Contacts the Contacts page appears iy Multiple phone numbers can be entered Use a comma or semicolon to separate the numbers e Select a recipient by clicking the checkbox next to the contact s name multiple contacts may be selected then click the OK button to add the number s to the Recipients list e Click the Send button to complete forwarding an SMS message To delete a sent message click the checkbox next to the message to delete and then click the Delete button
93. tting has been enabled the Status changes to reflect the current setting For example if you configured Divert Voice Calls when Calls are Not Answered to divert after 20 seconds the status would change to Enabled diverting to number where number is the number to divert to after 20 seconds Call Barring To configure Call Barring select Telephone followed by Call Barring in the Navigation panel the Call Barring page is displayed Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Call Barring Status All Calls Enter Password to Disable All Call Barrin g pon Telephone Call Divert Call Barring Incoming Call Barring All Incoming Call Barring Disabled 7 System EES Password Quick Setup Factory Defaults Cancel Restart Outgoing Call Barring All Outgoing Call Barring Disabled hd Password Copyright 2006 2010 Vololink Pty Ltd Call Barring can be configured for CallType Setting Explanation All Calls Disable Call Barring for All Calls All Call Barring is disabled All Incoming Call Barring Disabled All Incoming Call Barring is disabled All Incoming Calls Barred ia eai Calls to the VoloAccess Incoming Calls All Incoming International Calls are barred when the VoloAccess is Roaming All Incoming International Calls when Roaming Barred All Outgoing Call Barring Disabled All Outgoing Call Barring is disabled All
94. ty Ltd 2006 2010 V1 3 Apr 2010 Page 25 of 78 VoloAccess User Manual ay After enabling Failover the WAN page changes to reflect the status of the primary and secondary WAN interfaces and the WAN section of the navigation panel expands to include WAN Ethernet as shown in the following image wy Vololink VoloAccess VA121V aii the future is wireless Status WAN e T 3G Embedded Failover Dynamic DNS LAN WiFi Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd The WAN page displays the following e Interface The name of the Interface e Status Displays the current status of the interface Additional information may be displayed depending on the interface type A connected interface had the status Connected Other status messages will depend on the type of the interface For example a 3G interface may have a status of Not connected network not online Not connected A WAN interface may have a status of Bridged Disabled Connecting oy By default the WAN port is Bridged see Enable WAN Ethernet Port for further information oO Other status messages may also be displayed e Verified Indicates whether the interface has passed the DNS resolution test e Selected The active interface is marked with a blue icon is WAN Failover is not yet fully configured continue as follows Copyright Vololink Pty Ltd 200
95. ty protocol used to secure wireless computer networks This protocol implements most of the IEEE 802 11i standard WPA2 WiFi Protected Access version 2 An advanced more secure form of the WPA protocol that implements all of the mandatory elements of the IEEE 802 111 standard This advanced protocol will not work with some older network cards WPS WiFi Protected Setup A standard for easy and secure establishment of a wireless network Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 76 of 78 VoloAccess TECHNICAL SPECIFICATION VoloAccess VA100 Series 3G Convergent Wireless Terminal with WiFi Features The VoloAccess is a Convergent Wireless Terminal for use over HSPA capable UMTS networks The VoloAccess provides both voice and wireless broadband Internet services in areas where conventional telephone lines either do not exist or are too far from the nearest xDSL enabled exchange The VoloAccess is easy to use just plug and play Broadband Internet access via four Ethernet ports or high speed WiFi Support for analog phone s via RJ11 ports Voice enabled models only The VoloAccess provides Least Cost Routing between enterprise fixed line PBXs and 3G wireless networks Automatic fall back to HSUPA HSDPA EDGE GPRS GSM if a HSPA network is not available Automatic updates of the latest firmware via Over The Air download feature Built in internet redundancy IP failov
96. up a connection or network HP Wireless Assistant Open Network and Sharing Center Internet Options Windows Firewall Connect e Select the network name SSID that you defined when setting up WiFi on the VoloAccess and click Connect the Connect to a network dialog box appears E a Connect to a network Type the network security key or passphrase for My Broadband The person who setup the network can give you the key or passphrase Security key or passphrase Display characters pa If you have a USB flash drive with network settings for Telcel insert it now Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 42 of 78 VoloAccess User Manual e Type in the same pre shared key that was entered when setting up WiFi on the VoloAccess then click Connect please wait while Windows networking connects to the VoloAccess ES Connect to a network Connecting to My Broadband e After a delay of approximately 5 to 10 seconds the following dialog box appears G ES Connect to a network Successfully connected to My Broadband Save this network Start this connection automatically e Click the Close button e Open your web browser you should be online and able to access the Internet If you are unable to access the Internet please refer to the Troubleshooting guide Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 43 of 78 VoloAccess User Manual Telephone This secti
97. utton Configuration PBC Method Note To add a new client click the Start button pac Copyright 2006 2010 Vololink Pty Ltd To use WPS to connect wireless clients to the VoloAccess it is necessary to configure WiFi as described in the Configuring WiFi section of this manual then continue as follows Factory Defaults Restart It is recommended that you read the user manual that came with the WPS capable WiFi device prior to proceeding WPS supports two methods of connection the PIN method and the Push Button Configuration PBC method It is recommended that the WPS feature only be used with WPA or WPA2 security implemented PIN Method On the client computer run the Setup program supplied with the WPS capable device This usually involves inserting the supplied CD into the computers DVD CD drive and allowing it to run automatically If this is not the case refer to the user manual supplied with the WPS capable device on how to install the software The Setup program should take you through the steps required to connect to a WPS capable Access Point in this case the VoloAccess If an option for PIN or PBC method of connection is offered select PIN Continue by following the steps offered by the Setup program When prompted enter the PIN provided by the Setup program in the PIN Method editbox of the WPS page of Admin on a computer connected to the VoloAccess Wait until prompted by the Setup program then click the
98. vert select Telephone followed by Call Divert in the Navigation panel the Call Divert page is displayed Vololink VoloAccess VA121V the future is wireless E Admin gt Call Divert Status Divert All Voice Calls Status Disabled LAN lt Wifi Enable All Calls Divert Telephone Disable All Calls Divert Call Divert Divert Voice Calls when Busy Call Barrin 9 Status Disabled System P Enable Busy Divert Quick Setup Factory Defaults Disable Busy Divert Restart Divert Voice Calls when Not Reachable Status Disabled Enable Unreachable Divert Disable Unreachable Divert Divert Voice Calls when Calls are Not Answered Status Disabled Enable Not Answered Divert after 20 seconds Disable Not Answered Divert Copyright 2006 2010 Vololink Pty Ltd The following can be configured Divert All Voice Calls Unconditional Call Diversion Divert Voice Calls when Busy Busy Call Diversion Divert Voice Calls when Not Reachable Phone Not Reachable Call Diversion Divert Voice Calls when Calls are Not Answered No Answer Call Diversion after a defined number of seconds To enable any of these settings first enter a phone number to divert to then click the Enable button To disable a setting click the Disable button A Call Divert settings override Call Waiting settings Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 45 of 78 VoloAccess User Manual When a se
99. w PIN editbox e Click the Apply button to make the change You are prompted to enter the old PIN as confirmation Vololink the future is wireless a i a eil E Admin gt Enter PIN Status Changing SIM Settings Enter Current PIN to Confirm Changes Telephone System Quick Setup Factory Defaults Restart Copyright 2006 2010 Vololink Pty Ltd Enter the current old PIN in the editbox provided and click the Apply button The PIN is now changed Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 22 of 78 VoloAccess User Manual PUK If the PIN is entered incorrectly three times the SIM is locked and the following page is displayed It is necessary to contact your service provider to obtain the PUK Personal Unlocking Key for your SIM wy Vololink VoloAccess VA121V aiil the future is wireless E Admin gt Status Status System Information Model Name VoloAccess VA121V System Uptime 0 days 0 02 Firmware Version 1 1 4607 Telephone Wireless Access Point Status System Quick Setup WiFi State Running WPA Factory Defaults WAN Status ae State Not connected Cellular Network Status Network State Unknown Incorrect PIN PUK entered SIM Status SIM State Needs PUK Code Enter PUK to Unlock Copyright 2006 2010 Vololink Pty Ltd To unlock the SIM e Enter the PUK in the editbox provided e Enter a new PIN in the editbox provided e Click the Apply butto
100. while a call is in progress Keypad sequence Answer a Call in Waiting Flash2 Alternates between the calls Multiparty Call A call is in progress and there is another Flash2 to put current call on hold incoming call and pick up the incoming call then Flash3 to connect all calls Flash2 to put current call on hold Multiparty Call A call is in progress and you make another make another call by call Flash number when call is answered Flash3 to connect all calls Cancelling a Command For all commands except the In Call Feature commands hanging up the telephone handset or pressing the Cancel button in Admin will cancel it Command Success Failure Indication For a command entered using the keypad you will hear a high pitched beeping higher than the dial tone pitch to indicate success A low pitched beeping similar to the dial tone pitch indicates failure Copyright Vololink Pty Ltd 2006 2010 V1 3 Apr 2010 Page 49 of 78 VoloAccess User Manual System The System page displays System Information and allows the configuration System Settings From the Navigation panel select System the System page appears wy Vololink VoloAccess VA121V alll the future is wireless E Admin gt System Status System Information Model Name VoloAccess VA121V System Uptime 0 days 2 32 Firmware Version 1 1 4629 Serial Number 0010625 Factory Config ID 7acc9f7b 2678 4e43 86a4 0be35chd20cf
101. x Broadcast SSID The default setting is Enabled This allows clients to discover and connect to the VoloAccess Security and By default the Security Mode is set to None making it an open system This is Authentication the least secure of all settings and is not recommended There are three settings available for Security Mode they are WEP Wired Equivalent Privacy is a protocol used to secure WiFi networks To configure WEP as the Security Mode select WEP from the drop down list the page reloads automatically and displays the WEP Authentication and WEP Encryption Key edit boxes Secunty and Authentication seang mode WEP gt WEP Authentication WEP Encryption Key Select the WEP Authentication method from the drop down list then enter a WEP Encryption Key must be exactly 5 or exactly 13 ASCII characters in the editbox provided and click the Apply button WPA WiFi Protected Access is a protocol used to secure WiFi networks To configure WPA as the Security Mode select WPA from the drop down list the page reloads automatically and displays the WPA Pre Shared Key editbox Security and Authentication Seouriyiode wea WPA Pre Shared Key Enter a WPA Pre Shared Key 8 63 ASCII characters in the editbox provided and click the Apply button WPA2 WiFi Protected Access version 2 is a more secure version of the WPA protocol This protocol may not work with some older network cards To configure

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