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Brekeke PBX User Guide
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1. in User Settings the extension user s call will be in Mute mode By setting tilde lt extension number gt for all of the members in a conference you can create a one way broadcast conference 1 12 2 Mute Caller This feature is used to mute your own phone during a conversation 1 By dialing 7 lt extension number gt or 7 8 or 9 or 0 or or number you can mute yourself in the conversation 2 Dialing 9 7 lt extension number gt will let you monitor Supervise someone s call silently 1 13 Broadcasting When the carat lt extension number gt is set in Forwarding destinations in User Settings the extension user s call will be in Broadcast mode v By setting both tilde lt extension gt and carat lt extension gt you can set the extension not to be able to listen nor speak 12 Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING 2 User Settings Brekeke PBX has customizable settings to meet the preferences of a diverse set of users In order to change your personal settings please use the following steps 2 1 Login to the Configuration Tool Use the Configuration Tool to select settings to reflect user preferences Steps 1 Open a web browser 2 Open the Brekeke PBX User Login Page This page is accessible like any other website You can obtain the address from the Brekeke PBX Administrator The address will have this format http Brekeke PBX server address
2. 1000 dialing conference number 1000 followed by attendee s numbers divided by asterisk will allow setting a conference meeting If you are inviting multiple additional attendees dialing an asterisk at the end of each extension will allow multiple entry Example 1000 101 102 103 v An asterisk or attendee numbers should be displayed on the User gt New Edit gt General settings gt Applied to Caller numbers field When an asterisk is entered at this field there is no restriction onr which attendee can join the conference meeting 1 9 3 Joining a Conversation To join a conference or to have three way calls dial O lt user extension number gt and you will be able to join in the conversation of a conference or a three way call e Example if user 1000 and user 2000 is talking dial either 0 lt 1000 gt or 0 lt 2000 gt will join in the conversation Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING 1 9 4 Inviting Others to an Existing Meeting If you want to invite others to join in an existing conference call first make a call transfer by pressing 9 lt new member s extension gt You will then be talking with the extension user privately and by pressing 0 you can invite the person to your meeting If you press 7 instead of 0 the new attendee will only be able to listen to the conversation 1 10 Call Supervising Call supervising or call monitoring is an important tool which managers c
3. port number pbx 3 On the Login page enter your user name and password User name and password are available through the system administrator 4 After logging in you will automatically be placed on the Users gt New Edit page The following sections describe how to modify your individual settings for optimal performance and convenience After making any changes click Save 2 2 Voice Mail 2 2 1 Voice Mail gt User Messages Name Description Messages At the upper right corner the number of new and saved messages appears on this screen Date and Time of Day of the week date Call Status The type of message new saved Caller Caller ID information Size Bytes Size of each message Download To download a recorded message click Download X The message will be downloaded to your PC as a WAV file Delete To delete the recorded message click Delete 2 The selected message will be deleted 13 Brekeke PBX User Guide p user2 1 0_071203 2 3 2 3 1 Voice Prompts BREKEKE SOFTWARE ING alternative greeting Voice Prompts gt User Details Name Description Voicemail Personal Voicemail inbox greeting message created by user greeting Voicemail Alternate voicemail inbox greeting message created by user Name The name associated with the voicemail inbox When you leave a message for another Brekeke PBX user the recipient will hear you have a new message from XXXX
4. hear call on hold music while waiting to be connected with extension 1234 5 The transfer is complete when your colleague at extension 1234 answers the call 1 5 Changing Voicemail Settings Brekeke PBX voicemail features have default settings out of the box When using Brekeke PBX voicemail you will first need to get your extension number from your system administrator Your password is assigned by your system administrator as well By calling your extension number you can retrieve voicemail messages change your voicemail settings and change your personal options With the default settings dialing 8 from your own extension phone or dialing 08 extension will allow you to reach the voicemail settings menu To listen to new and saved voicemail messages dial your voicemail access number After listening to a voicemail message you can choose to Repeat Save Erase or Forward the message Use the Voicemail Navigation Map to navigate through any of these tasks 1 6 Call Pickup The Call Pickup feature is useful for offices of all sizes It allows you to answer incoming calls directed to other Brekeke PBX users from within a call pickup group or from non group extensions Configuration of this feature is done through the Brekeke PBX Admintool Users menu Refer to Section 2 0 for more information about configuration 1 6 1 Call Pickup from Within a Call Pickup Group Call pickup from within a call pickup group allows you to pick
5. k n sell nad l n rkan ekl rak y k 15 3 QUICK REFERENCE CHART aa eneeeneeenennnnnnnnnnenneneeeenn 16 3 1 Specifying the Type of Call When Making a Cal 16 3 1 1 Dial Preferente corre ela ear eee 16 3 1 2 Call AttribUtes nara unten dende de ee ee 16 3 2 Commands to Use during a ConversatiOn nnn anas aaanenenanenenseersnseenaneeennneneennen 16 Brekeke PBX User Guide p user2 1 0 071203 BREKEKE SOFTWARE ING Introduction Welcome to the Brekeke PBX software application a SIP compliant software IP PBX Internet Protocol Private Branch Exchange with all the essential functions of a conventional PBX plus many enhanced features Our innovative IP PBX technologies allow people all over the world to connect using Brekeke SIP Server and Brekeke PBX At Brekeke Software we are focused on developing SIP compliant technologies that enhance VolP telephony systems This user guide will take you step by step through the calling functions that are currently available in the most current version of the software exclusive of Beta applications Additional resources are available to you on our website such as e Interoperability Listings software hardware and other items which have been tested and confirmed to be compatible with our products e Tutorials tutorial style information related to sample programs quick start guides e Documentation additional documents
6. related to the use of Brekeke products such as Administrators Guide Voicemail Navigation Map and Call Log Plug in Developers Guide e FAQs frequently asked questions are available for up to date information on the newest concerns of users For more information on these resources see our web site at http www brekeke com Thank you for choosing Brekeke Software products Brekeke PBX User Guide p user2 1 0 071203 BREKEKE SOFTWARE ING 1 Dialing Instructions Making a call using your SIP phone and Brekeke PBX is simple dial the phone as you would normally to complete your call It is important to confirm that your VolP phone is properly configured to work with Brekeke PBX so that all the features and functions can be utilized In this section we will explain how to use PBX features without using special feature buttons With Brekeke PBX and dial pad commands most basic PBX features are available 1 1 Placing a Call On Hold Press 9 to place the call on hold while the call is in progress You will hear a steady beeping sound and the caller will hear the hold music 1 2 Taking a Call Off Hold To resume the call press Asterisk 1 3 Making an Attended Transfer An attended transfer is a transfer made after notifying the recipient party of the transfer For example you have a call in progress and you have determined that the caller should be transferred to a colleague at extension 1234 The following ste
7. up any incoming call directed to a pre set group of extensions Steps Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING 1 Seta Call Pickup group at the Users menu in Brekeke PBX Admintool Go to Section 2 for information about changing user settings 2 When the extension specified in Users gt New Edit gt Call Pickup group rings dial to answer the incoming call 1 6 2 Call Pickup from a Non Group Extension Call pickup from a non group extension allows you to pick up any incoming calls directed to any Brekeke PBX user 1 From any Brekeke PBX extension dial extension to answer an incoming call 2 For example if extension 511 rings dial 511 from any other Brekeke PBX to pickup the call 1 7 Call Parking Call Parking makes it possible to move to a different extension with a call in progress Using Call Parking will put your current call on hold and give you a code to dial to resume the call Dialing the code from any extension will enable you to resume your call 1 7 1 Parking a Call The first step in using call parking is to park the call while you go to another phone Steps 1 With a call in progress dial 8 to activate Call Parking N You will hear a brief message To resume this call press 70 at any extension 3 The call is placed on hold and can be resumed from any extension by dialing 70 the generated code v The numbers to pick up parked calls are gene
8. Brekeke PBX Version 2 1 User Guide Brekeke Software Inc BREKEKE SOFTWARE ING Version Brekeke PBX v2 1 User Guide Revised December 2007 Copyright This document is copyrighted by Brekeke Software Inc Copyright 2003 2007 Brekeke Software Inc This document may not be copied reproduced reprinted translated rewritten or readdressed in whole or part without expressed written consent from Brekeke Software Inc Disclaimer Brekeke Software Inc reserves the right to change any information found in this document without any written notice to the user Trademark Acknowledgement LINUX is a registered trademark of Linus Torvalds in the United States and other countries Red Hat is a registered trademark of Red Hat Software Inc Windows is a trademark or registered trademark of Microsoft Corporation in the United States and other countries Macis a trademark of Apple Computer Inc registered in the U S and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries Other logos and product and service names contained in this document are the property of their respective owners 1 Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING INTRODUCTION zoas snserserenerenesenerenenenerenenenerinenenedsneneneddnedenedsneneneddnenenedsnndndsde 4 LL DIALCINGINSTRUGTIONS i c siy ky
9. Music on hold An audio file containing music for callers to listen to while on hold Download To download a recorded sound file click Download 2 The file will be downloaded to your PC as a WAV file Delete To delete the recorded sound files click Delete 2 The selected files will be deleted Upload To upload a file select a file type from the pull down list and click the Browse button Select the file you want to upload and click Upload The upload will then start Uploaded sound files must be formatted as shown below Format wav Sample rate 8000kHz Bit Depth 16 bit Channels Mono 2 4 Users gt New Edit 2 4 1 General Settings Name Default value Description Descriptions Blank Description of the user This field is optional Language Same as The selected language will be used for the user s administrator s administrative tools and voicemail prompt setting Options English Japanese Password Same as Password for the Brekeke PBX login and your administrator s voicemail inbox access password Only numeric characters can be used Password Same as above Input field to confirm your password confirm 2 4 2 Call Forwarding PBX Settings Name Default value Description Forwarding Blank Extension to forward incoming calls to When a destinations number is specified here all incoming calls will be directed to that extensio
10. a kay rayi kay kev kay xev nak sev nek sev ey nev kan 5 1 1 Placing a Call On Hoi eegen EE R N En EE C a SUR B a u Bu w G DA HEY C 5 1 2 Taking a Call Off Hold eege bU e ke dU Se es Suka S K Ke ne kek 5 1 3 Making an Attended Transfer nnn sn ananse en enannne ne enanneenenansennenanneenenannnennenannennenann 5 1 4 Making an Unattended Transfer unnnsnarenannnenenaneenenenanneenenannennenannennenanneneennann 6 1 5 Changing Voicemail Settings nnnun ann ananenennnenense nennen enannenensennsnansnannvensnneensenenn 6 1 6 Gallet 6 1 6 1 Call Pickup from Within a Call Pickup Group 6 1 6 2 Call Pickup from a Non Group Extension nnen enen enenenenneeenenneeneneneneerenn 7 1 7 Gall Rarking PEEP 7 1 7 1 Parking a Call nz A an nika dika kaya ka deed ne Bee een 7 1 7 2 Pik Upa Parked Call nnn Steeg er an xaka dka teen ea then ces ee tae 7 1 8 Returning to a Call On Hold Parked or Other annae an anne en REENEN 8 1 8 1 Beie DE 8 1 8 2 Returning to a Parked Call 8 1 8 3 Returning to Original State Before an Unattended Transfer is Complete 8 1 9 Conference Call Sa kerda ea aaa O a ao eege ege 9 1 9 1 Entering a Conference Room nnn nnnnnennnennenenneenennern enen ennnenenenvenennnnenenneenenvenn 9 1 9 2 Hold a Conference Meeting Instantly nnen rennen kk kk k 9 1 9 3 elle E een TE Le 9 1 9 4 Inviting Ot
11. an pick up the parked call by just dialing 8 1 8 3 Returning to Original State Before an Unattended Transfer is Complete Before the destination for an unattended transfer answers the call dial from the phone you hung up This will return you to whatever the state of the call before placing the call on hold Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING 1 9 Conference Calls There are many benefits to using conference calls in the workplace It can increase efficiency and improve communication between team members Some of the benefits of Brekeke PBX s conference calling are e Allows for an unlimited number of callers on a conference call e Reduces long distance charges using VoIP technology e Compatible with all SIP complaints devices In using conference calls there are three ways to start a conference call e Setup a conference room number for all members to call into e Add members one by one as needed using a keypad command e Call out simultaneously to all members for the meeting 1 9 1 Entering a Conference Room If your administrator has set extension 1000 as a conference number you can join a conference by dialing 1000 1 9 2 Hold a Conference Meeting Instantly If your administrator set conference attendee s numbers in the Forwarding destinations of the user 1000 you can let all attendees join the conference instantly by dialing 1000 When there is no attendee set at conference number
12. an use with Brekeke PBX If you would like to monitor a conversation for supervising purposes use the following options e press 9 lt user s extension gt e To monitor a specific user automatically enter the supervisor s number at Users gt New Edit gt PBX settings gt Automatic Monitoring field of user you want to supervise Pro Edition only 1 10 1 Supervising Call Example This example shows what happens to each party during a call when a supervisor joins the call to monitor the call silently by pressing 9 lt user s extension gt 1 AandB are talking 2 GC joins in the conversation as a supervisor by pressing 9 lt A s extension gt 3 A presses 9 to hold or transfer the call 4 B hears music on hold But C will hear the same thing as A C can do any dialing operations such as Call transfers for user A v When A terminates the call C s session will also be terminated under Call Supervising mode where as under conference mode C s session will remain alive when A terminates the call 1 10 2 Automatic Monitoring Pro Edition only This example shows what happens to each party during a call when a supervisor joins the call automatically to monitor the call by using the Automatic Monitoring field at the Users gt New Edit page 1 Put C s extension on Automatic Monitoring field on A s Users gt New Edit page 2 B calls A or A calls B 3 C s phone will also ring 4 C can speak and listen to the conver
13. ding destinations Ringer time Forwarding destination No answer Busy settings by slash es The pattern you would like to use will be set by specifying the numerical order of pattern from the left to Email Voicemail Settings Name Default value Description Greeting Default system Specifies the greeting message that will be used message greeting with your voicemail inbox Options Default system greeting Personal greeting customizable Alternative greeting customizable Message Blank Phone number you would like to forward your forwarding voicemail messages to If you use this setting all of your messages will be automatically forwarded to the number specified here For multiple entries use a comma to separate each number Email address Blank Specifies an email address for email notification For multiple entries use a comma to separate each email address Email notification Off Enables email notification which sends an email to a specified address when a new voicemail is received Attach WAV file Off Enables attachment of voicemail messages in wav format to email notifications 15 p user2 1 0_071203 Brekeke PBX User Guide BREKEKE SOFTWARE ING 3 Quick Reference Chart 3 1 Specifying the Type of Call When Making a Call 3 1 1 Dial Prefix Prefix Description EN Retrieve a parked call 9 Supervising mode 0 Join in the co
14. hers to an Existing Meeting nnen er enenennnenenneerenerneneeennneerenn 10 1 10 Call SUPOFVISING EE 10 1 10 1 Supervising Call Example E kk kk kk kk k kk KAKA KAKA A KA A KA KA 10 1 10 2 Automatic Monitoring Pro Edition only AA 10 1 11 Call Recording Pro Edition only nnn nanan onnnen enne nenananenanenensenennsennannenanenennsen 11 1 11 1 Recording While Talking AAA 11 Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING 1 11 2 Recording Monitored Supervised or Conference Calls nnen 11 1 11 3 Recording Option While Initiating a Call 11 UE PA dE 12 1 12 1 Mute Calle eege dee EE Ee EE 12 1 12 2 Mute Gall EEE 12 1 13 Broadcasting airasia eNA ea EENAA SEA EA EENE aE A ii Ri 12 2 USER SET TIN S 2 nas i nanixinnaisn nnnk xin n n d la ek n xin ewda Sala ew n x n ew nala ewan 13 2 1 Login to the Configuration Tool nunnnunansn annen enne ne enn ennnnenennenennsnnnnnanenanenensennn 13 2 2 VOICE Mall A 13 2 2 1 Voice Mail gt User Messages AA 13 2 3 Voice PromptS 2 2 a EE EKA KEK KK YA KER RRA a vk SR KK ER A HER Ny ee 14 2 3 1 Voice Prompts gt User Details A 14 2 4 Users gt New Edit egene ee EEN 14 2 4 1 General SettingS s st neten aa ota 14 2 4 2 Call Forwarding PBX Setl gS E enneerenneereneernnneereneeneneernneenennenen 14 2 4 3 Voicemail SSHINGS eer rare olan Gihan yalan yekla elban l n kan n ke
15. mber set in Max messages field on the Option menu 1 11 1 Recording While Talking To start recording with a call in progress press 6 To stop recording press 6 again You will hear a buzzer sound when call recording starts and stops The buzzer sound will not be heard by the callee 1 11 2 Recording Monitored Supervised or Conference Calls While you are monitoring Supervising someone s conversation or during a conference call you can start recording by pressing 6 but only you or your supervisor will hear the buzzer sound 1 11 3 Recording Option While Initiating a Call If you want to specify the call recording option when initiating a call dial 6 lt extension number gt 11 Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING for Record on and dial 60 lt extension number gt for Record off When answering a parked call or supervising a call or joining a conference dial these numbers after 8 9 0 1 12 Mute You can use the Mute function during a conference call or a one on one call With the Brekeke PBX Mute function you can set who will be muted in the conversation 1 12 1 Mute Callee This feature mutes the incoming caller to a conference call making it a listen only call 1 If you dial 7 to let someone join in a conference the new attendee can only listen to the conversation in the conference 2 When tilde lt extension numbers is set in Forwarding destinations
16. n Your extension will not receive any incoming calls unless you also specify your own number For multiple entries use a comma to separate each number p Ringer time sec user2 1 0_071203 90 incoming calls will be forwarded to the extension Length of time your phone rings when receiving a call When the specified time is reached Brekeke PBX User Guide 2 4 3 Call forwarding No answer Voicemail box Prefix Voicemail prefix in the default ARS mediaserver_prefix user ID BREKEKE SOFTWARE INC set in Call forwarding busy no answer Unanswered calls will be forwarded to the phone number or SIP URI specified here If this box is checked the call will be automatically forwarded to the user s voicemail box Options check uncheck Call forwarding busy Voicemail box Prefix Voicemail prefix in the default ARS mediaserver_prefix user ID Calls that are busy will be forwarded to the phone number SIP URI specified here If this box is checked then the call will be automatically forwarded to the user s voicemail box Options check uncheck Transfer Hold On Enables call transfer features with DTMF command Default 9 Options on off Call Pickup Blank Assigns a call pickup group which calls can be group picked by pressing Asterisk only Pattern Setting Multiple calling patterns can be set by dividing Forwar
17. nversation of a conference Call Pickup t Return to a Call On Hold after hanging up the phone v The Dial Prefix must come first in the dialing number You can t use multiple Dial Prefixes at a time 3 1 2 Call Attributes Attribute Description 6 Recording on 60 Recording off Te Mute mode v You can use multiple Call Attributes at a time Example 9 6 7 lt destination number gt Example 60 lt destination number gt 3 2 Commands to Use during a Conversation Prefix Description 6 Start Stop Recording 9 Place a Call On Hold i Take a call off hold 8 Park a call 0 Let someone join the conference 7 Let someone join the conference with Mute mode 16 p user2 1 0_071203 Brekeke PBX User Guide
18. ps walk you through transferring the call to extension 1234 Let the caller know that you are transferring the call and place the caller on hold by pressing 9 While the call is on hold dial the extension of the intended recipient of the transfer then press For example to transfer to your colleague at extension 1234 press 1234 By pressing Asterisk while the conversation is on hold allow you to connect with the caller again Let the recipient party know that you are transferring the call then hang up your phone By pressing 9 before hanging up the phone with recipient the transfer will be canceled and the conversation will go back to the hold state After hanging up the phone the transfer is complete and the caller is able to speak with the recipient party Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING 1 4 Making an Unattended Transfer An unattended transfer is defined as a transfer made without notifying the destination party before transferring the call For example you have a call in progress and you determine that the call should be transferred to your colleague at extension 1234 Steps 1 Let the caller know that you are transferring their call and place them on hold by pressing 9 2 Confirm that the call is on hold By pressing Asterisk in this mode you can return to the original call 3 Transfer the call by pressing 1234 4 End the call by hanging up the phone The callee will
19. rated randomly by Brekeke PBX 1 7 2 Pick Up a Parked Call There are three methods for picking up a parked call e By dialing the number for parked call assigned by Brekeke PBX e By dialing Asterisk twice from the SIP UA where the call was parked e By dialing 8 Asterisk extension number or group number vi When the pick up group is set dialing 8 Asterisk allows you to pick up the parked call 170 represents a randomly generated number Each time Call Parking is used Brekeke PBX will generate a different number Brekeke PBX User Guide p user2 1 0_071203 BREKEKE SOFTWARE ING 1 8 Returning to a Call On Hold Parked or Other 1 8 1 Call on Hold If the call was on hold and you hang up your phone by mistake Brekeke PBX will automatically ring the phone that you were using the phone that dialed 9 If you answer the phone you can immediately go back to the state of the call before putting the call on hold 1 8 2 Returning to a Parked Call If you forget a call park number after parking a call by dialing 8 you can retrieve the parked call return to the state of the call before placing the call to park by dialing from the phone you were using for the call You can also retrieve a parked call by dialing 8 lt extension gt or 8 lt group number gt of the user who parked the call If the extension or the group number is set in the Call Pickup group field in your User settings then you c
20. sation that is between user A and B 10 Brekeke PBX User Guide p user2 1 0 071203 BREKEKE SOFTWARE ING Important Notes gt If a tilde is placed before user A s extension user A cannot speak during the conversation gt If a caret is placed before user A s extension user A cannot listen to the conversation gt If both tilde and caret are placed before user A s extension user A cannot speak or listen to the conversation 1 11 Call Recording Pro Edition only The call recording feature offers tremendous opportunities and flexibility in recording calls You can pre configure whether to record initiated calls and can start or stop recording in the middle of conversations using a keypad command Brekeke PBX Call Recording is compatible with most phone types including telephones without special feature buttons allowing anyone to use Call Recording features or any other PBX features from any phone Through the user friendly interface you can play save download or delete your recorded files with ease All the options for Call Recording can be configured on a user by user basis through the Brekeke PBX GUI interface Your administrator can set the default Call Recording state in Call Recording on off at the Users menu in the Administration tool Recorded messages are stored in the same location as voicemail messages The total number of recorded messages and voicemail messages cannot exceed the nu
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