USER MANUAL
Contents
1. ad START START START 2 n CWS vem 25 XON XOFF protocol STOP STOP NUS qe 1 RD DATA WAIT DATA E 1 START BIT START BIT _ STOP STOP ee TD seo Ox11XON START BIT START BIT 26 CUSTOM 3 6 Driver and SDK The drivers are available for the following operating system OPERATING SYSTEM DESCRIPTION INSTALLATION PROCEDURE Driver per Windows XP Driver per Windows VISTA 32 64bit Windows Driver per Windows 7 32 64bit Driver per Windows 8 32 64bit From the START menu press Run and type in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver Linux Follow the instruction get back on the README TXT file You can find it in the software package downloaded in advance Android Library for CustomAndroidAPI Extract the zipped folder to the destination path desired Follow the instructions present in the software package that you downloaded on how to install and use the library NOTA All drivers can be found in the DOWNLOAD section of the web site www custom biz CWS vem 27 28 CUSTOM 4 OPERATION 4 1 Loading the paper roll To change the paper proceed as follows At every change of paper check inside the printer to locate and remove any scraps of paper Open the printer cover2. GUIS TOI CUSTOM S p A Via Berettine 2 B 43010 Fontevivo PARMA Italy Tel 39 0521 680111 Fax 39 0521 610701 http www custom biz Customer Service Department Email support custom it 2014 CUSTOM S p A Italy All rights reserved Total or partial repro duction of this manual in whatever form whether by printed or electronic means is forbidden While guaranteeing that the information contained in it has been care fully checked CUSTOM S p A and other entities utilized in the realization of this manual bear no responsibility for how the manual is used Information regarding any errors found in it or suggestions on how it could be improved are appreciated Since products are sub ject to continuous check and improvement CUSTOM S p A reserves the right to make changes in information contained in this manual without prior notification The pre installed multimedia contents are protected from Copyright CUSTOM S p A Other company and product names mentioned herein may be trademarks of their respective companies Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation CUSTOM S p A assumes no responsibility with regard to the performance or use of these products THE IMAGES USED IN THIS MAN UAL ARE USED AS AN ILLUSTRA TIVE EXAMPLES THEY COULDN T REPRODUCE THE DESCRIBED MODEL FAITHFULLY UNLESS OTHERWISE SPECIFIED THE
3. Place the roll in the paper compartment and pull out the paper for a few centimetres Close the printer cover Remove the excess paper CGUSTeM 29 Print density 50 Z2 37 Thermal paper y 25 12 V0 y 12 Y 25 Y 37 Y 50 Print density Linerless r 3 d Linerless thermal paper When using normal thermal paper set the parameter Print density on one of the values between 50 and 50 see chap 5 When using linerless thermal paper set the parameter Print density on linerless see chap 5 30 CUSTOM 5 CONFIGURATION 5 1 Configuration mode To enter the configuration mode and print a SETUP report with the operating parameters of the printer proceed as follows GA While pressing the FEED key switch on the printer by inserting the power supply cable S g Autofeed test ents nane asadan kaz Chars Inch Columns 22 cpi 40 columns Code Table num OO Font Type Speed quality Normal PaperEnd Buffer Clear Disabled Print density 0 Th
4. 47 7 2 Character specifications in ESC POS and PLUS emulation Character set 3 Character density 13 cpi 17 cpi 22 cpi Number of columns 24 32 40 42 Chars sec 360 480 640 Lines sec 15 15 15 Characters L x H mm Normal 2x3 1 5x3 1 125 x 3 48 CUSTOM 7 3 Printer dimensions Length 56 9 mm Length with cover open 111 mm Height 85 mm Width 85 mm Weight 141g NOTE Dimensions referred to devices without paper roll All the dimensions shown in following figures are in millimetres 56 9 85 43 2 CWS vem 49 7 4 Power supply dimensions cod 964GE010000003 Length 90 6 mm Height 28 8 mm Width 51 mm NOTE All the dimensions shown in following figures are in millimetres 79 11 6 10 5 55 50 CWS vem 7 5 Paper specification Linerless thermal paper LINERLESS paper is a thermal paper with a self adhesive layer without liner on non thermal side For the better use with the printer the self adhesive area must comply with the following dimensions THERMAL
5. from 55 g m to 70 g m Paper thickness from 63 um to 85 um Recommended types of paper KANZAN KF50 and KP460 MITSUBISHI PG5075 External roll diameter max 50 mm External roll core diameter 12 mm 1mm Paper end Not attached to roll core Core type Cardboard or plastic PRINTER ELECTRICAL SPECIFICATIONS Power supply standard model From 4 to 7 5 Vdc 10 optional external power supply model with the extended range module plugged From 8 to 42 Vdc 10 optional external power supply Medium consumption standard model 1 25 A 4Vdc 0 7 A 7 5Vdo model with the extended range 0 21 A 8Vdc module plugged 1A 42Vdc Stand by consumption standard model 0 060 A 46 CUSTOMS model with the extended range module plugged 0 060A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod 964GE010000003 Power supply voltage from 90 Vac to 264 Vac Frequency from 50 Hz to 60 Hz Current output 5A Power 25W ENVIRONMENTAL CONDITIONS Operating temperature from 0 C to 50 C Relative humidity from 10 Rh to 85 Rh Storage temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Referred to a standard CUSTOM receipt L 10cm CWS vem Density 12 5 dots on
6. Grey trame 1124910 2s una yak keen tata ia od e e RERO RR GR QE EO AN A K AS 58 10 TECHNICAL SERVICE sl lt y 2k yanan car k anina bad n W k Alana 63 CUSTOM 1 INTRODUCTION 1 1 Document structure This document includes the following chapters 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 CONFIGURATION description of the configuration parameters of the device 6 MAINTENANCE information for a correct periodic maintenance 7 SPECIFICATION technical specification for the device and its accessories 8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 11 TECHNICAL SERVICE information required for contacting the technical service 1 2 Explanatory notes used in this manual NOTE Gives important information or suggestions relative to the use of the device ATTENTION Gives information that must be carefully followed to guard against damaging the device DANGER Gives information that must be carefully followed to guard against operator injury or damage CWS vem CUSTOM 2 DESCRIPTION 2 1 Box content Remove the device from its carton being careful not to damage the packing material so that i
7. INFORMATION GIVEN IN THIS MANUAL ARE REFERRED TO ALL MODELS IN PRODUCTION AT THE ISSUE DATE OF THIS DOCUMENT copy GENERAL SAFETY INFORMATION Your attention is drawn to the following actions that could compromise the char acteristics of the product Read and retain the instructions which follow Follow all indications and instructions given on the device Make sure that the surface on which the device rests is stable If it is not the device could fall seriously damaging it Make sure that the device rests on a hard non padded surface and that there is sufficient ventilation When positioning the device make sure cables do not get damaged Use the type of electrical power supply indicated on the device label If uncer tain contact your dealer Make sure the electrical system that supplies power to the device is equipped with a ground wire and is protected by a differential switch Do not block the ventilation openings Do not insert objects inside the device as this could cause short circuiting or dam age components that could jeopardize printer functioning Do not carry out repairs on the device yourself except for the normal main tenance operations given in the user manual Make sure that there is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the dev
8. PC437 U S A Standard Europe 1 Katakana 2 PC850 Multilingual 3 PC860 Portuguese 4 PC863 Canadian French 5 PC865 Nordic 11 PC851 Greek on request 12 PC853 Turkish on request 13 PC857 Turkish on request 14 PC737 Greek on request 15 IS08859 7 Greek on request 16 WPC1252 17 PC866 Cyrillic 2 18 PC852 Latin 2 on request 19 PC858 for Euro symbol at position 213 20 KU42 Thai on request 21 TIS11 Thai on request 26 TIS18 Thai on request 30 TCVN_3 Vientamese on request 31 TCVN_3 Vientamese on request 32 PC720 Arabic on request 33 WPC775 Baltic Rim on request 52 GUS Ye lt CodeTable gt Character Tables 34 PC855 Cyrillic on request 35 PC861 Icelandic on request 36 PC862 Hebrew 37 PC864 Arabic 38 PC869 Greek on request 39 IS08859 2 Latin 2 on request 40 IS08859 15 Latin 9 on request 41 PC1098 Farci on request 42 PC1118 Lithuanian on request 43 PC1119 Lithuanian on request 44 PC1125 Ukranian on request 45 WPC1250 Latin 2 46 WPC1251 Cyrillic 47 WPC1253 Greek 48 WPC1254 Turkish 49 WPC1255 Hebrew 50 WPC1256 Arabic 51 WPC1257 Baltic Rim 52 WPC1258 Vientamese 53 KZ1048 Kazakhstan on request 255 Space page GUION 53 54 CUSTOM 8 CONSUMABLES The following table shows the list of available consumables for device DESCRIPTION CODE 67300000000344 THERMAL
9. RX During reception oscillates between 0 and 1 depending on data J3 EXT FEED 6l EXT LED NOTES Given the presence of the RS232 standard logic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc Device PC connection The following pictures shows an example of connections between the printer and a personal computer using a 9 pin RS232 serial connectors N o c o xXx Qs Q Q gt DEVICE lt gt PC When use a serial cable we recommend the installation of a ferrite core on the power supply cable 24 GUS Tem 3 5 Serial port setting To set the serial port of the device slide the switch shown in figure in the correct position In the serial protocol the signals which distinguish the communication are TD RD and RTS if the RTS CTS protocol has been selected while if the XON XOFF protocol has been selected the signals are TD and RD Transmission format START PARITY STOP NEXT A BIT BIT 0 X BIT 1 A BIT2 i BIT 3 BIT 4 y BIT 5 Y BIT6 yer y BITO i BIT SET Notes 1 Bit 7 is present if only in the printer set up is enabled 8 bit char as data length 2 Parity Bit is preset if only in the printer set up the parity is enabled RTS CTS Protocol STOP STOP STOP a e e DM Z RD DATA DATA DATA WAIT
10. completed Upgrade OK x A Upgrade succesfully completed 11 Print a new SETUP report to verify the new firmware release see chapter 5 GUION T f SPECIFICATION 7 1 Hardware specifications GENERAL Sensors Head temperature paper presence Emulations Paus ESC POS Windows XP VISTA 32 64bit Windows 7 32 64bit Windows 8 32 64bit Printing driver Linux Android INTERFACES USB port 12 Mbit sec USB 2 0 full speed RS232 TTL serial port from 1200 to 115200 bps MEMORIES Receive buffer 16 Kbytes Flash memory 4 Mbytes 768Kbytes internal RAM memory 128 Kbytes Graphic memory Logos dynamic management max 32 Kbytes graphic memory PRINTER Resolution 203 dpi 8 dot mm Printing method Thermal fixed head Printing width 48 mm Printing mode Normal 90 180 270 Printing format Height Width from 1 to 8 bold reverse underlined italic Character fonts 54 character code tables see par 7 6 Extended chinese GB18030 2000 Korean PC949 CWS vem 45 Printable barcode UPCA UPCE EAN13 EAN8 CODE39 ITF CODABAR CODE93 CODE128 CODE32 PDF417 QRCODE Printing speed max 50 mm sec PAPER Type of paper Paper width Thermal rolls heat sensitive side on outside of roll Linerless thermal rolls see paragraph 7 5 57 mm 0 5 mm Paper weight
11. lt code gt rel 100 FCODE lt code gt j PRINTER SETTINGS PRINTER TYPE nerne PLUS2 PRINTING HEAD TYPE E48 CE INTERFACE n ene Sar tle cell arias RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK Print a Setup report see paragraph 5 1 The Setup report shows the firmware release CWS vem NC y support custom it Customer Service Department Send an e mail to the Technical Service with the data collected 63 GUSO CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved www custom Diz Rev 1 00 Part Number 76200000004700
12. paperiroll 2 ui Ree ee RA Bae Rada Ra 29 9 CONFIGURATION rererere uud reta pde d ktm 81 541 Configuration mode b 242y a e Kaka nl ab aa eh ach FX al 4 2 A e Ra ea 31 5 2 SOUP Te DOL dc basse ra O ZEY ia oh assur k NAV e E EU ecd com Apr os 32 5 3 Printer SIA S cc iu bee bean edad dI d E ee ba b eee be eo oed skis 33 5 4 Printer parameters iussa e la dara he e Re CR ak al ak ee aw bl d A eda 34 5 5 Hexadecimal dump lues s HERR RA A Qi Kn OUR A RAR WO ae ee AUR M 37 6 MAINTENANCE 39 6 1 Planning of cleaning operations s 4 3 40344 4 00 4 8 2 4 hh hh 39 6 2 CICANING lt 34 3 ca 2 dln od edes dul a etr eb PA a P ciwan Az Cd ded al bo e ete 40 6 3 Upgrade firmware 6s ak E a al a eee aa aa dees 43 CWS vem YT SPEGIFICA 9 Em 45 7 1 Hardware specifications kk kk kk kk kk kK kK KK KK KK KK rs 45 7 2 Character specifications in ESC POS and PLUS emulation 000000 ee RR KK 48 7 3 Printer dimensions i i cuia cuc mg A b ARRA ER eee n u 49 7 4 Power supply dimensions cod 964GE010000003 KK KK KK KEK KK KK ees 50 7 5 Paper specification i lt s x cers Eos a WELE k re ROLE UA eoe EXCESS A AA A 51 7 6 Character sets in ESC POS and PLUS emulation liliis 52 8 CONSUMABLES kk kk k kk kk kk kk kk kk kk sees 55 ACCESSORIES sa E tree TUM EM RESP KE KEK KK KK KK KK KK KK KK KK e 57 9 1
13. 3 B 17 cpi Columns 22 Cpi isisisi 40 columns Code Table num 00 nenale YY EE International Speed Quality Normal PaperEnd Buffer Clear Disabled Print Density tms 0 GUS Yelm 5 3 Printer status The printer operating status is indicated in the configuration print out in which next to the name of the components dis played the following information is given PRINTER TYPE device model PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty EEPROM TEST OK appears if functioning and NOT OK if faulty HEAD VOLTAGE voltage of the head HEAD TEMPERATURE temperature of the head POWER ON COUNTER number of power ups made PAPER PRINTED centimetres of paper printed CUST CN 33 5 4 Printer parameters This printer allows the configuration of the parameters listed in the following table The parameters marked with the symbol are the default values Settings remain active even after the printer has been turned off and they are stored in non volatile memory PRINTER EMULATION Available emulations for the device PLUS ESC POS RS232 BAUD RATE Communication speed of the serial interface 115200 19200 2400 57600 9600 1200 38400 4800 N
14. Korean PC949 NOTE When the INTERNATIONAL font type is enabled must be selected the desired character code table parameter CODE TABLE When the chinese or korean font is enabled the selection of the character code table is suspended par CODE TABLE SPEED QUALITY Setting of printing speed and printing quality Normal High Quality PAPEREND BUFFER CLEAR Cleaning mode of the data in receive buffer if the printing is stopped due to lack of paper Disabled The data remain in the receive buffer When the paper runs out the printer keeps the remaining data in the receive buffer and prints the remaining portion of the ticket after that the new paper is loaded Enabled When the paper runs out all data in the receive buffer are deleted PRINT DENSITY Adjusting the printing density 5096 12 25 Linerless 37 0 37 25 12 50 36 GUS vem 5 5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port Characters are printed as hexadecimal code and the corresponding ASCII code see below Each line is preceded by a counter in hexadecimal that indicates the number of bytes received During the startup if you hold down the FEED key the printer enters the self test routine and print the setup report The printer remains in standby until a key is pressed or characters are received through the communication port Hexa decima
15. OFEED Setting of the Carriage Return character CR disabled Carriage Return disabled CR enabled Carriage Return enabled CHARS INCH Font selection A 13 cpi B 17 cpi A 17 cpi B 22 cpi NOTES CPI Characters Per Inch COLUMNS 22 CPI Number of columns to use when the 17x22 cpi font is in use see parameter CHARS INCH 40 columns P 42 columns NOTES The parameter is printed only with PLUS emulation enabled To modify the parameter set the PLUS emulation see parameter PRINTER EMULATION and the 17x22cpi font see parameter CHARS INCH CODE TABLE num Identifier number of the character code table to use The numeric value of the identifier is made up with the following two parameters for the setting of two digits for the tens and the units Setting the digit for tens CODE TABLE num x 10 0 2 4 1 3 5 Setting the digit for units CODE TABLE num x 1 00 2 4 6 8 1 3 5 7 9 NOTES See the paragraph 7 6 to learn about the character tables corresponding to the identification numbers set with this parameter The character tables set with this parameter are the same set with the command Ox1B 0x74 refer to the Commands Manual of the device GUION 35 FONT TYPE Setting of the font type Enables the use of the 256 characters font tables Enables the use of the chinese extended font GB18030 2000 Enables the use of the korean font PC949 International P Chinese GB18030
16. OTE Parameter valid only with serial interface RS232 DATA LENGTH Number of bit used for characters encoding 7 bits car 8 bits car P NOTE Parameter valid only with serial interface RS232 PARITY Bit for the parity control of the serial interface None parity bit omitted Even even value for parity bit Odd odd value for parity bit NOTE Parameter valid only with serial interface RS232 HANDSHAKING Handshaking XON XOFF P software flow control Hardware hardware flow control CTS RTS NOTES Parameter valid only with serial interface When the receive buffer is full if handshaking is set to XON XOFF the printer sends the XOFF 0x13 on the serial port When the receive buffer has cleared once again if handshaking is set to XON XOFF the printer sends the XON 0x11 on the serial port BUSY CONDITION Activation mode for Busy signal OffLine RXFull Busy signal is activated when the printer is both in OffLine status and the buffer is full RXFull Busy signal is activated when the buffer is full NOTE Parameter valid only with serial interface 34 CUSTOM USB ADDRESS NUMBER Numerical address code for the univocal identification of the USB device in case of more than a USB device connected with the same PC 0 3 6 9 1 4 7 2 5 8 PRINT MODE Printing mode Normal enables printing in normal writing way Reverse enables printing rotated 180 degrees AUT
17. PAPER ROLL Width 57mm external 50mm N core 12mm Q Length 30 mt 67300000000346 LINERLESS THERMAL PAPER ROLL Width 57mm external 50mm N core 12mm Q Length 16 mt CWS vem 55 56 CUSTOM 9 ACCESSORIES The following table shows the list of available accessories for device DESCRIPTION CODE 964GE010000003 POWER SUPPLY for technical specifications see the paragraph 7 1 974CW010000315 GREY FRAME 112X112 WITH CLIPS see the paragraph 9 1 44000000033000 CABLE KIT POWER SUPPLY SERIAL TTL INTERFACE 5 VOLT 500mm 979CW180000001 8 42 VDC EXTENDED RANGE MODULE CUSTOM 57 9 1 Grey frame 112X112 An adaptor frame is available and makes the device mechanically compatible with CUSTOM F and P series panel printers The kit is composed of 1 Fixing clips No 2 2 Adaptor frame WARNING Pay attention that the external frame the cover and the printer frame are made from polypropylene so it s better to keep away from Ammonia Methanol Acetone Washing up liquid Benzol Dishwasher liquid Hydrocarbon Dichloromethane Perchlo roethylene Ethylene Trichlorethylene Toluene 58 GUS vem Assembly instructions NOTE All the dimensions shown in following figures are in millimetres beveled corner Gears cover Fit the device into the frame making sure to
18. SB devices NOTE For communication via USB you must install on PC the printer driver available in the download area of the web site www custom biz Proceed as follows 1 S Qo OO 9 Selectitem USB and then selectthe USB device among Write down the product code 14 digits printed on the product label see par 2 3 Go to the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area Print the SETUP report see chapter 5 Switch OFF the printer Connect the printer to the PC using a USB cable see paragraph 3 3 Switch ON the printer Launch the software UPGCEPRN Select the update file PSW location Firmware rel None Printer type None e Hardware rel None Selected port None PSW Version None File cfg None File psw Begin upgrade Data flush status Upgrade status Port config No upgrade thread active Communication port not init those proposed ex PLUS2 44 Select Printer CUSTOM VKP80IL CUSTOM VKP80 II Custom MYPrinter r Selected Printer CAPLUS2 PSW m Part filtering 3 OK File psw t3 cecuszesw Begijuparade Al Data flush status Y N Upgrade status Port config Ready to start Communication port not init 10 After a few minutes a message on the screen warns that the update is
19. SIDE SELF ADHESIVE SS 10 10 57 0 5 LINERLESS PAPER SPECIFICATIONS Self adhesive Water based acrylic Self adhesive mass Permanent 16 gr mq 2gr Total thickness 93 um 2 um Total weight 96 gr mq 2gr Recommended temperature Stick from 15 C to 40 C Storage from 10 C to 40 C Resistance after stick from 10 C to 50 C WARNING Do not set Printer Density parameter on Linerless mode during the printer SETUP see user manual with common thermal paper In Linerless mode if the printer is turned off a few hours the first row of the press could be compressed during the turning on It is recommended to perform one or more paper FEED before printing CWS vem 51 7 6 Character sets in ESC POS and PLUS emulation The printer has 3 internal fonts with a width of 13 17 22 cpi which can be associated with one of the coding tables stored on the device To know the coding tables actually stored on the device print the font test see par 2 4 The selection of the font and the encoding table is done via command see the commands manual of the device or through the Setup procedure by properly setting the parameter Chars Inch Code Table and Font Type see par 5 4 The following is the complete list of coding tables that can be installed on the device lt CodeTable gt Character Tables 0
20. antity of necessary paper to print this MANUAL For details on the commands refer to the manual with code 77200000002100 TABLE OF CONTENTS T INTRODUCTION o a sky criado anu te TA E tutae 9 UR edil DON S ZA OeEDEeeEJ Mm RP ok d RUE DEI den ded eae ds 9 1 2 Explanatory notes used in this manual l kk kk kk kk ka kk rn 9 2 DESCRIPTION A 1 13 45an tau er rede PERI uae a e RN Kalan 11 2 1 JBoxecontent i s osea te RE ERR gan bot eee 0 hed ad doe bea edad EXERCERE RR Rd 11 2 2 Device components 4x H430 a Ra Ox ACRI Nona doa Wan aj ai a d v i di eds 12 2 3 Productlabel vac Saee ERE xi ab GEDE ad ht En y A a A ha as Bae ees 13 2 4 Key functions power UD 14 2 5 Key functions standby sss i i ask ka kis alay n are eee 15 2 6 Status led flashes i J ya oa ede la dinin an ara dk EAT wa dela E CA RU db ai EORR a 16 S INSTALLATION ooo a tando 17 3 4 EASYLOCK fixing SyST YI sirere s xalk db due dete a ee k dukan ad ae 17 3 2 FIXING Witli SCT WS yc 2924 4 oer neces hae ee be cn dew de kk eddie ete 19 3 3 Collections sa euan paia dus aa aa al dak l alaya ne Ate wee lk dd l r Qu bek A W di UR aren eR 21 SMELL 23 3 9 Serial port Settllig sscawacksenagat rr ARA hae AEXGGUE AEQ RN Wa 25 9 0 Driver and SDK icin ecards ridad diia oia parda so hdd gy er n Re E xd Eas 27 OPERATION segin aa JH 29 441 Loading the
21. e inside the panel Uy Y YY Y er N gt Insert the fixing clips into the seat on both the device sides MAX 8 H Push the two fixing clips to strike the panel CWS vem 17 To remove the fixing clips lift the lever shown in figure with a small screwdriver 18 CUSTOM 3 2 Fixing with screws The device can be secured to the panel with 3 screws not supplied to be tighten on the rear side of the device SCHEME A or from the paper compartment SCHEME B di N SCHEME A Fixing on the rear side N N N No 3 self tapping screws for plastic d 3 N N N N N N N N N max N 6 A SCHEME B Fixing from paper compartment No 3 threaded nut No 3 M3 screws E CABRA ZZ EEE The panel must provide a drilling complies with the measures shown in the following page CWS vem 19 Drilling for mounting on panel with Drilling for mounting on panel with SCHEME A SCHEME B View of the drilling 20 GUS Tem 3 3 Collections The following figure s
22. e printer prints the report with parameters for printer settings a Enter printer setup Press the FEED key to enter the configuration mode CWS vem 31 5 2 Setup report The following figure show the setup report of the printer The shown values for parameters are sample values for the list and the description of printer parameters see the following paragraphs KEYS FUNCTIONS PRINTER NAME and FIRMWARE MODULES RELEASE DEVICE STATUS PRINTER PARAMETERS 32 FAST PUSH to skip Setup PUSH to enter Printer setup PLUS2 printer SCODE lt code gt rel 1 00 FCODE lt code gt rel 1 00 PRINTER SETTINGS PRINTER TYPE 00d PLUS2 PRINTING HEAD TYPE E48 CE INTERFACE ss sccss2ccesveactecactvatecvaistdtessiacs RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK EEPROM TEST aed OK HEAD VOLTAGE V 04 84 HEAD TEMPERATURE PC 25 POWER ON COUNTER 4 PAPER PRINTED cm 40 Printer Emulation PLUS RS232 Baud Rate 9600 bps RS232 Data Length 8 bits chr RS232 Parly toit cin None RS232 Handshaking Xon Xoff Busy Condition sss RxFull USB Address Number 0 Print MOd ins nda Normal Autofeed ee CR Enabled Chars inch eene A 1
23. enter the SETUP MODE d 9 Hold down Fast push i next i modify i parameter selected parameter Fast push F l enter the FONT TEST MODE i i l Hold down Fast push printing i skip the FONT TEST l FONT TEST CUSTOM 2 5 Key functions standby STANDBY lt Fast push advance the paper preset length CWS vem 15 2 6 Status led flashes The status of the device is sent to the serial port To get a visual feedback of the signallings is necessary to build a cable to be connected to the serial port see par 3 3 The Status led indicates hardware status of device Given in the table below are the various led signals and the corre sponding device status STATUS LED DESCRIPTION PRINTER OFF o gt ow PRINTER ON NO ERROR x2 HEADING OVER TEMPERATURE x3 PAPER END x4 POWER SUPPLY VOLTAGE INCORRECT x5 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR x6 COMMAND NOT RECOGNIZED x7 COMMAND RECEPTION TIME OUT 16 GUB ONT 3 INSTALLATION 3 1 EASYLOCK fixing system The device includes two plastic clips for fixing to the panel This system allows you to lock the machine on the panels of thickness max 8mm and requires no tools Proceed as follows NOTE All the dimensions shown in following figures are in millimetres Insert the devic
24. fety of information equipment including electrical business equipment GUIDELINES FOR THE DISPOSAL OF THE PRODUCT The crossed out rubbish bin logo means that used electrical and electronic products shall NOT be mixed with unsorted munici pal waste For more detailed information about recycling of this product refer to the instructions of your country for the disposal of these products Do not dispose of this equipment as miscellaneous solid municipal waste but arrange to have it collected separately The re use or correct recycling of the electronic and electrical equipment EEE is important in order to protect the environment and the wellbeing of humans In accordance with European Directive WEEE 2002 96 EC special collection points are available to which to deliver waste electrical and electronic equip ment and the equipment can also be handed over to a distributor at the mo ment of purchasing a new equivalent type The public administration and producers of electrical and electronic equipment are involved in facilitating the processes ofthe re use and recovery of waste elec trical and electronic equipment through the organisation of collection activities and the use of appropriate planning ar rangements Unauthorised disposal of waste electrical and electronic equipment is punishable by law with the appropriate penalties The format used for this manual improves use of natural resources reducing the qu
25. hows the possible connections for the device ATTENTION In some using conditions we recommend the installation of a ferrite core on the power supply cable NOTE If RS232 and USB connectors are inserted communication port is USB Standard model 4 7 5 Vdc Serial RS232 TTL USB Power supply CWS vem 21 Model with the 8 42 Vdc extended range module plugged Serial RS232 TTL 22 CUSTOM 3 4 Pinout POWER SUPPLY JST male connector S4B PH K S ATTENTION Respect power supply polarity NOTE Power supply cable The following figure shows the connector pinout of the power supply cable for the device Power supply cable EA MINI USB INTERFACE Female MINI USB type B connector 5 1 CWS vem Female JST connector series PHR 4 PIN Cable Segnal color 1 Black GND 2 Black GND 3 Orange VP 4 Red VCC 23 mm RS232 TTL SERIAL INTERFACE 6 1 Molex male connector 53048 0610 series 90 RT TX During transmission oscillates between 0 and 1 depending on data
26. ice to avoid dirt build up that could compromise the correct safe operation of the unit Before any type of work is done on the machine disconnect the power supply Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot GENERAL INSTRUCTIONS CUSTOM S p A declines all responsibil ity for accidents or damage to persons or property occurring as a result of tampering structural or functional modifications un suitable or incorrect installations environ ments not in keeping with the equipment s protection degree or with the required tem perature and humidity conditions failure to carry out maintenance and periodical inspections and poor repair work THE CE MARKAFFIXED TO THE PRODUCT CERTIFY THAT THE PRODUCT SAT ISFIES THE BASIC SAFETY REQUIREMENTS CE The device is in conformity with the es sential Electromagnetic Compatibility and Electric Safety requirements laid down in Directives 2006 95 CE and 2004 108 CE inasmuch as it was designed in conformity with the provisions laid down in the follow ing Standards EN 55022 Class B Limits and methods of measurements of radio disturbance characteristics of Information Technol ogy Equipment EN 55024 Information Technology Equipment Immunity characteristics Limits and methods of measurement EN 60950 1 Sa
27. l Dump mode For each character sent the receipt contain an indication of the hexadecimal and ASCII values if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 3L 32 SS 34 85 1 12345 39 30 Sb 32 33 gt Fai 90123 37 38 39 TS 69 saws 789ui 68 6B 6A 73 64 hkjsd 73 64 66 6B 6A sdfkj 66 73 64 66 6B fsdfk 65 69 6F 79 75 eioyu 6F 72 69 75 TVT ass oriuw GE 75 CT 65 72 wii ouwer 71 65 72 69 6F sau werio 72 69 6F 75 77 riouw 6B 6C 73 64 66 klsdf 64 66 6B 73 64 dfksd 73 64 66 6B 6A sdfkj 66 6B F2 6A 73 fk2j 6A 6B 6C 68 jklh CWS vem 37 38 CUSTOM 6 MAINTENANCE 6 1 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life The following table shows the recommended planning for the cleaning operations EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air Sensors Use compressed air EVERY 6 MONTHS ORAS NEEDED Printer case Use compressed air or a soft cloth For specific procedures see the following pages NOTE If you use the device in dusty environments you must reduce the intervals between the cleaning operations CWS vem 39 6 2 Cleaning For pe
28. liquids get inside the machine Do not use solvents or hard brushes Do not let water or other liquids get inside the machine ON Al nt CWS vem 41 Printing roller Disconnect the power supply cable and open the printer cover see par 4 1 BA ISOPROPYL ALCOHOL Clean the printing roll by using a non abrasive cloth moistened with isopropyl ATTENTION h Do not use solvents or hard brushes Do not let water or other liquids get inside the machine 42 CUSTOM 6 3 Upgrade firmware WARNING During communication between PC printer for the firmware update it is strictly forbidden to discon nect the communication cable or to remove the power supply of the devices not to endanger the proper func tioning of the printer NOTES The latest firmware of the printer is available in the download area of the web site www custom biz Install on the PC used for printer upgrading the UPG CEPRN software available in the download area of the web site www custom biz UPDATE VIA SERIAL INTERFACE Proceed as follows 1 Write down the product code 14 digits printed on the product label see par 2 3 2 Go to the web site www custom biz and download the appropriate firmware release from the DOWNLOAD area 3 Print the SETUP report see chapter 5 Switch OFF the printer 5 Connect the p
29. orient the side of the gears cover at the sled for hooking of the frame with beveled corner Secure the printer by using the clips supplied with the device Y 113 TS Insert the device assembled with the frame inside the panel CWS vem 59 Insert the fixing clips included in the assembly kit into the seat on both the frame sides gt MAX 10 La re Push the two fixing clips to strike the panel To remove the fixing clips lift the lever shown in figure with a small screwdriver Y 60 CUSTOM Printer dimensions with the frame assembled 119 123 2 112x112 max 46 5 CWS vem 17 4 gt lt 61 62 CUSTOM 10 TECHNICAL SERVICE In case of failure contact the Technical Service by sending an e mail to support custom it detailing 1 Product code 2 Serial number 3 Hardware release 4 Firmware release To get the necessary data proceed as follows XXXXXXXXXXXXXX 0000000000000000000 Write down the data printed on the product label see paragraph 2 3 FW FAST PUSH to skip Setup PUSH to enter Printer setup PLUS2 printer SCODE
30. rinter to the PC using a serial cable see paragraph 3 3 6 Switch ON the printer Launch the software UPGCEPRN 8 Select the update file PSW location gt N Firmware rel None Printer type None Hardware rel None Selected port None PSW Version None File cfal None File psw Begin upgrade Data flush status Upgrade status Port config No upgrade thread active Communication port not init CWS vem 9 Select the serial communication port ex COM1 Select the system communicatio x Avaible port K fg o ly Cancel N com Selected port File psw CAPLUS2 PSW E 1 Begipupgrade Al Data flush status 4 N Upgrade status Port config Ready to start Communication port mot init 10 Detecting and setting of the parameters necessary for serial communication are performed automatically and then updating begins 11 After a few minutes a message on the screen warns that the update is completed Upgrade OK x A Upgrade succesfully completed 12 Print a new SETUP report to verify the new firmware release see chapter 5 43 UPDATE VIA USB INTERFACE ATTENTION Only during the firmware update the connection be tween PC and printer must be direct without the use of HUB devices Only during the firmware update do not connect or disconnect other U
31. riodic cleaning of the printer see the instructions below Sensors N Disconnect the power supply cable and open the printer cover see par 4 1 E A O Og IVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVNV VV VA El IV Clean the printer sensor by using compressed air ATTENTION b Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine Al nt Disconnect the power supply cable To clean the machine use compressed air or a soft cloth ATTENTION b Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine CUSTOMS Paper path Print head Disconnect the power supply cable and open the printer cover see par 4 1 Disconnect the power supply cable and open the printer cover see par 4 1 L ISOPROPYL ALCOHOL Ne TO COMPRESSEP AIR Clean the area involved in the passage of paper Clean the printing head by using by using compressed air a non abrasive cloth moistened with isopropyl ATTENTION h ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other
32. t may be re used if the printer is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of damage If there are contact Customer Service Fixing clips no 2 Paper roll Printer EB o NS Installation instructions Open the device packaging Take out the device Take out the rest of the content e Keep the box trays and packing materials in the event the printer must be transported shipped in the future CWS vem 11 2 2 Device components 1 Socket for 8 42 Vdc extended range module 2 Power supply port 3 USB port 4 RS232 TTL serial port 5 Sensor for paper detection 12 If ocu 0 FEED key OPEN key and status led Paper out with serrated blade Paper compartment Switch for RS232 TTL serial communication CUSTOM 2 3 Product label PC Product code 14 digits SN Serial number HW Hardware release CUSTOM 13 2 4 Key functions power up POWER UP N 9 uz Hold down printing SETUP report Hold down
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