AusCERT Remote Monitoring Service User Guide
Contents
1. Send Email Send sms Select email and or SMS and select which contacts should receive escalated alerts To LizGmai Lizwork web support team Create and save AusCERT Remote Monitoring Service User Guide Page 10 of 16 2 6 7 Service Name After clicking on Next you will be presented with a form to enter the required data for each test Each test is identified by a name which you provide a description of the host and the test is the most useful This information will assist you identifying which test has failed when you receive an alert Click on the icon for further information 2 Notifications Check the contact s who should be notified if there is an alert and whether to send an email and or SMS Adjust the frequency of unacknowledged alarms Escalations Check the contact s who should be notified if the initial alert s are not acknowledged and after how many notifications this should occur Click on Create to save the service test details Please note that there is a delay of 10 to 30 minutes before the first test is run The service should appear on the Service list page and after a short delay of up to 10 mins on the Dashboard list as Pending which indicates that the details have been loaded but the test has yet to be run Test results will appear on the Dashboard page and should have an OK or green status 4 A SCERT 9 yer tia AUSCER T E a picasa m S aaus kai A 5 Home SeMices a Serv2. To AUSCERT a AusCERT Remote Monitoring Service ARMS User Guide for AusCERT Members Last updated 27 06 2014 Contents 1 2 PAE FOO ICU erR tieneus stotcandeanivnnccnobecuesueieubet eon AE E E 1 1 WE IS RI eaa A E E A 1 2 Go a TEE a E ene See ee ee eee eee eae Setting up your ARMS configuration ARM Administrator ccesccccccssseeceeeeeseeeeeeeeees 2 1 Logging in for the first tiMe cccccessccccesseccccesececeeecceceesecccseeceeeeneceeseeseeeseusecetseness 22 Xour Account GING Profile ssecessenen e cre may aceusiarateasaseeceeeeatcees 2 3 Registered Users and DOMAaAinS sssssesssesssesseserrrssrnssrersrresrrrsrtesrtrnsrrrsrteseressrresreeseereerees 2 3 1 Registered USErS ip aie craves cuisine caseive ee eea ea EE E AEO EEA EENES A T 2 4 EE U CO aC 6S a E ones sigonrseniasan boadenesnnscte ebuiecsounaadacanbnceeanenneeseaeeseaneant 2 5 SUITS UI FOS US cross cient tee E N E E E E T 2 6 Setting UD SEVICE TOSS nicioni AE 2 6 1 CREC DN OORUN ocne A N 2 6 2 Pno HO Crea TE A 2 6 3 Peck a TEPPO a A E E A E E 2 6 4 Check MX OOS cocosii rerne AORA EEEE 2 6 5 Check Open and Closed TCP Ports ccccccccsececesececensceeeecseesceseeceeeeseeeeeeeeass 2 6 6 Verify the status Of AN HTTP S rVel ccccccsecccesecsceneceeeneeeeesseceeeceeeueceeeueeeeeasess 2 6 7 SENICE NONIO a a EE E ee ee 2 7 POU CAT OS oeiee eE E E E E E onttedis WANING Service TeS cesera E 3 1 Das NDOA O or E E lass arpa
3. mxtoolbox com 2 6 5 Check Open and Closed TCP Ports A more complex test than the TCP port check this test accepts multiple ports for both open and closed tests in a single configuration If one of the ports is not as expected a warning will be sent for the whole test You will need a list of open and closed ports that you wish to have monitored 2 6 6 Verify the status of an HTTP server This test does an HTTP status check with default ports 8080 HTTP and 443 HTTPS If yourweb server is running on another port that can also be specified The test expects to return an HTTP 200 OK result Home Services Create a New Service Dsshbosrd a Create a New Service Alerts amp Host Name www auscert org au Set Contacts Check that the DNS lookup of a hostname results in an expected IP Create a useful name for this f Auscert website DNS NEEN i e i service it will appear in alerts Hosts a Expected IPs tay Add Notification Select Email and or SMS for When there is a problem firs Send Email Send sms ie this notification To Select Contacts to receive Liz Gmail Liz Work Web su t team 7 E B 0 Ppo alerts for this service Repeat unacknowledged alarms every 10 minutes Change the frequency of alerts Logout if Escalation How many notifications until If problem remains unacknowledged then escalate Select a number x this should be escalated Then
4. ena soporte oP i A E E E A A EE A E E EET 3 2 1 Acknowledging th alel ensunsnsssinnssrsneniieininis o a 3 3 IPO U WT NO eE AAE AusCERT Remote Monitoring Service User Guide Page 1 of 16 OTET 2 3 4 PISS arse eeccscs sare taeetdisnrs se ea rac oad aumersicesseeneit E Gon neccarunaawaeceeneedmeeaceadtane 14 3 5 DA OVE cas a ore tuceresie os east das vac vse nre wena E E 15 4 Managing your account ARM Host Maintainer Error Bookmark not defined 5 Managing alerts ARM Acknowledger cccccccessssseceeeeeeeeeeeeeees Error Bookmark not defined G WOU SOS eeen n E naa deicar enna nace asnecatitenactacabaaderuunesnossosce semancoueaaieecesainesazharaen 15 AWCERT Technical SUPPO eree nnn On Sn Pen 15 S NEMID E A A T 15 1 Introduction 1 1 What is ARMS AusCERT provides a remote network monitoring service for AusCERT Members known as AusCERT Remote Monitoring Service or ARMS which sends alerts when hosts and services are not working as expected It can be configured to monitor host availability HTTP status email servers web servers DNS checks and host ports on member domains accessible to the internet Network and System administrators can be notified as soon as there is a problem giving them a chance to fix any issues before users report problems The system is designed to be self configured and requires an active login account for registered Member users referred to as a registered ARMS user which is provided as
5. muma 13102524 i E pred sini tags Pg dedico Ema ree ed th bern Oa ae Ackrontedge the alarm Service Detats 3 2 Alerts The Alerts page will just show you any tests which have failed and allow you to acknowledge the alert som hot hane Serau Owe optus States Last Checeed Der ation Sinten wtu fe OF conterncee asonepau DAAG Mat 000 1etgonee of Contatence Elz PORLOT W4rot nd Oe 27 OH Lensen retuned C o OS contotence suscetorg sv Check ONS on Conference Cx 26 06 2013 1246 08 ed Om 2m te WARNING crs ARA quer tor conference avecert org au fries N gt 130 002 191 71 Gat we expected 123 1272 123 122 a Ackrwowtedp the danm age Coe the senice Fo View Aam Detais Bhiwe 3 2 1 Acknowledging the alert When a test fails an alert is triggered and this must be acknowledged by the Member administrator host maintainer or acknowledger by logging into the ARMs website and from here by clicking on the Acknowledge icon AusCERT Remote Monitoring Service User Guide Page 12 of 16 Dashboard Notifications amp Account be Logout gt Remote Monitoring Service ARMS Home Current Alerts Acknowledge an Alert W Acknowledge an Alert Service Details Service Name Auscert website DNS Host www auscertorg au Status Type Check DNS Lookup Expected IPs 130 102 9 31 Alert Details Result WARNING DNS ARR query for www auscert org au returns 130 102 9 30 but w
6. MS al ka Home Account Edit Profile Dashboard amp Edit Profile A Login Details This can only be changed by U 2 PETAN AusCERT but changes will also Contacts liz auscert org au delete any associated ARMS contacts Full Name Hests Ms Liz Cooper Wiliams F Email Address Changes to your details will affect your ARMS profile ONLY iz test org au Please ensure these are not alias SMS Mobile Number or sbared contactdetails Fo 0412345678 aan Change Password Click here to change password Notifications Account AusCERT Remote Monitoring Service User Guide Page 4 of 16 2 3 Registered Users and Domains To check your account has both registered users for adding contacts and domains for adding hosts select Account from the left side menu or your organization name from the top right If users and or required domains are missing please contact AusCERT Membership directly Note that not all your Membership domains may have been requested for this service gt l a ne f MS TIT LOB VIANE x PSEA Ramone Moritocing Service ARMS _ Home Account Dewricerd a amp Account AusCERT amp Registered ARM Users Full Name Username Email Sus Role Status Last login View user A 6 C Larry Acker arryach larry testorg au 04123456 ARM Alarm Acknewtedger Active Never logged details OF tte torry Tester tecty berry htest org au 04111222 ARM Host Manager Actre
7. T Membership team a Home Account Edit User Dashboard a amp Edit User Mr Terry Tester se A Login Details zos Username Gontacts terry a Full Name Hosts Mr Terry Tester eT Email Address Services terry test org au SMS Mobile Number gt Re 04111222 NA a A B Roles and Access Notifications E ARM Host Manager d Account Logout AusCERT Remote Monitoring Service User Guide Page 6 of 16 2 4 Setting up Contacts Contacts need to be set up in order to receive notifications from ARMS A contact should be an ARMS administrator already so that he or she is able to handle alerts sent by the system Select Contacts from the left side menu Then click on Add Contact 7 a Remote Monitoring Service ARMS Home Contacts Add Contact Dashboard A amp Add Contact ice amp ARM Contact Details so ARM Contact details will be used to receive notification and SMS alerts Contacts ARMS Contact Name Web Support team Email Address Hosts websupporn mycompany org au a SMS Mobile Number AU mobiles no country code required Ser ces ee eee 0412341234 Fo Cancel cave Contact Mutes Motifications 1 Enter a name for this contact under ARMS Contact Name 2 Enter the email address for this contact this can be an alias eg websupport mycompany org au 3 Enter an SMS number eg company mobile Click on Save Contact The contact can be viewed edited or deleted from the contac
8. e Never logaed Edit user F ts Liz Cooper waiams Easca org au lizghauscertorg au 610416754715 ARM Adrrurestr ator C 08 05 2014 details I gt E Registered ARM Domains Domain Name Created Modified uscar comau 17 03 2074 1270343 08 05 7014 10 14 54 Check auscerLnet 17 03 2014 120210 00 05 2014 101455 domains are auscerLaetau 17 03 2014 1204 06 05 2014 101455 correct euscerLorg 17 03 2014 120343 08 05 2014 16 14 55 euscertorg ou 17 03 2014 1203 43 08 05 2014 101455 2 3 1 Registered Users The registered users are those people nominated to use the ARMS account service in the AusCERT Membership agreement They will each be provided with a login account As an administrator you can edit their login details if necessary To view a user s details click on the blue I icon in the user list This will also show any contacts linked with this user ie contact details for ARMS see next section fi HTE Anco Wire La Slo a amp View User GJ I Login Details ARM Contact Details TET ee Ue Ty 2 Se ga AAG eu i Arie ab 7 Roles AHIA l k Aree a AusCERT Remote Monitoring Service User Guide Page 5 of 16 To edit a user s details click on the Edit button from the View page or the orange edit icon from the User list Note that the email and mobile numbers provided here will not be used by ARMS acknowledgments To change another user s password currently a request must be made to the AusCER
9. e expected 130 102 9 31 B Enter comment for this acknowledgement Comments Cancel Enter an explanation or comment about the alert for reference and click Save If the alert is not acknowledged the system will continue to send alerts at the frequency specified when setting up the service test If the escalation notification procedure has also been set up this will be triggered when the number of alerts has exceeded the limit specified The only way to silence the alerts is to acknowledge them If you have lost your login or are unable to access the website please contact the AusCERT Technical Support team and they can acknowledge your alert for you 3 3 Notifications A history of all notifications to your account is shown by clicking on Notifications on the side menu If for any reason you have not received the notification as shown please contact AusCERT Membership team and request technical support Wi foiaina A E Notifications AusCERT Remote Monitoring Service User Guide Page 13 of 16 Be Sok E AE CE few pe ae Wks LETT ima gimi ae TESE TEE bem er a Fipol ii tirti ben pma TEIL Bo I jai apa 3 4 Mutes If a downtime for your host is known in advance the tests can be deliberately muted Home Mutes Create a Mute g Create a Mute z B 1 Select a host Hosts Select your Siease select a host host x aR 2 Set Time
10. embership account If the dropdown list Select a primary hostname is empty or to add another primary domain please contact AusCERT Membership directly Only use hosts that are visible across the internet these services will not be able to access any internal hosts Enter the subdomain prefix if required and check the Host Name Note it is not necessary to add the final dot If the selection is changed this will be updated automatically so if the selection has not picked up the primary selection please try selecting it again and clicking away from the text boxes The Host name cannot be edited directly Click on the Create button and this should return you to the Host list page From here you can add services and mutes to the host or view host details or delete the host which has no effect on the primary domain AusCERT Remote Monitoring Service User Guide Page 8 of 16 Dashboard amp Hosts Add Service Home Hosts O FH Ti wwwauscertorg au Add Mute 2 6 Setting up Service tests From the side menu select Services then click on Add New Dashboard A Alerts ro Contacts Hosts Services Fo Wiutes Notifications Account a agaut AusCERT Remote Monitoring Service User Guide Home Senices Create a New Service Create a New Service ES 1 Select a host Hosts Please select a host l gb 2 Select a service Check DNS L
11. ices a h Type iR I fied States 0 i 3 Managing Service Tests Once your ARMS account has been configured with hosts contacts and services it will begin actively monitoring your hosts 3 1 Dashboard The Dashboard page shows you the last run and status of all your host tests If the test has failed the service is highlighted in red its status shows as CRITICAL and the status info shows the test result This will have triggered an alert which you should receive as configured in the service test Some tests may be blocked by your organization s firewalls and show Connection not permitted or refused these tests should be deleted Alerts must be acknowledged by clicking on the red eye icon AusCERT Remote Monitoring Service User Guide Page 11 of 16 Welcome to ARMS AusCERT Remote Monitoring Services Your Orpasabon Hane feewCERT Wou mir wie the adehar le pragi through the ate Current penises g s r et tama Ser ns Desoriotisa Sanii Last Checked Dina Status ini OO rima iing Preg Conbrence Yintnie ox Ho Sd 10h dim tie PRG OK Packet kesa 0 ATA 1 ma QO Ry orme aitona Coeck Pon UO repone of Conderence 2S tT H Dith 22m ts Connedton mime 0 TE dE ciiin aitaa Cuec Diti on Cotemnce Elo See in Gi On mi ARTES onp AR query dor comic BLE cert ong gu LTE 3010213171 uk we apeded IIA 103 129 199 oY e A Coeck DiI Didapp OK PROS tao 12h Onde DA dev A RAL query foe devdape prod suscertong au
12. ookup Check thatthe DONS lookup of a hostname results in an expected IP Ping Host Ping this hostto see ifitis up Check a TCP Port Check that a TCP port on the system is open Check MX Lookups Check thatthe MX records for a hostname results in an expected IP or host Check Open and Closed TCP Ports Check that TCP ports on the hostname are open or closed Verify the status of an HTTP server Check the status of an HTTP or HTTPS Server Cancel 2 UE Epa Cao aa 8 PAU SUAS Li Status Services Mutes Active No active No active services mutes 1 Select a host for the service test from the dropdown list If your host is not in the list then return to Hosts and add it as above 2 Select a service from the list of available services The current list of services are 2 6 1 Check DNS lookup Checks the IP of a host via DNS lookup You will need the IP of your host 2 6 2 Ping Host ICMP ping test which checks that a host is available across the internet 2 6 3 Check a TCP Port A port check test which determines whether a port is open This is a simple check for an open port You will need to provide an open port number for your host For a more advanced check use Check Open and Closed TCP Ports Page 9 of 16 2 6 4 Check MX lookups This compares the MX records for a hostname You will need the full list of MX records for your mail server which can be found here http
13. ose hosts and add contacts to the system to receive the ARMS alert notifications In addition they are able to acknowledge the alerts ie turn them off and remove hosts tests and contacts from the ARMS account Services These are the tests which check for host availability and integrity 2 Setting up your ARMS configuration ARM Administrator 2 1 Logging in for the first time Login via the URL https arms auscert org au ra AUSCERT P Remote Monitoring Service ARMS Usemame Password The AusCERT Membership team will issue you with an ARMS username and password for your AusCERT Membership account If you have forgotten your username or password or if there are any difficulties with logging in please contact the AusCERT Membership team AusCERT Remote Monitoring Service User Guide Page 3 of 16 View users and domains Account information and Home screen dashboard for your account Logout Welcome AusCERT 7 Your Profile page Current Service Tests sorted by most recent run There we no Hades komd 2 2 Your Account and Profile Once successfully logged in you should go to your Profile page where you can reset your password and change your display name Your email and mobile number can also be changed here but please note that these are only used to verify your identity and should not be a group alias email or shared mobile RT Remote Monitoring Service AR
14. part of the AusCERT Membership A series of network tests are available to be configured once hosts and contacts are set up If the tests detect a problem with a host an alert will be sent by email and or SMS to the nominated contact s The alert needs to be acknowledged by logging in to ARMS Once the system is recovered the tests will automatically return to normal 1 2 Glossary Terms Member an AusCERT Membership account Registered ARMS User or User an individual nominated by their organization to be a registered AusCERT Member contact for configuring and or using the ARMS account Each user will be provided with their own login and allocated one of three roles Member Administrator Member Host Maintainer or Member Acknowledger Within ARMS a user may have more than one contact depending on how they wish to have the ARMS notifications delivered for each host Registered ARMS Domain or Domain a primary fully qualified domain provided by the Member as part of their AusCERT Membership account Host a registered domain or subdomain of a registered domain to be monitored This must be accessible over the internet Contact a contact email and or SMS number to which the ARMS notifications are sent AusCERT Remote Monitoring Service User Guide Page 2 of 16 Member Administrator a user who has been allocated a role in administering the ARMS account They are able to add hosts to the system for monitoring set up tests on th
15. r it does not exist as typed Prohibited Host PING Service showing as Host Prohibited this host should be removed as it is not accessible for remote monitoring over the internet No alerts received Check there is no mute on the host for this period Check the service has been set up correctly and a contact has been assigned Check the email and mobile phone numbers for the contact are correct Check the Notifications list to see if there is an appropriate entry there oe ST Contact AusCERT Technical Support with your account name and contact for further assistance 5 AusCERT Technical Support The first point of contact should be a call to AusCERT Membership team on Phone 1800 648 458 Email membership auscert org au If this is not available the AusCERT Technical support team can be contacted directly by email to tech auscert org au 6 Sitemap AusCERT Remote Monitoring Service User Guide Page 15 of 16 ARM Members Interface Sitemap V 2 0 Profile AusCERT Remote Monitoring Service User Guide Page 16 of 16
16. start and Time End Select dates by Date Start clicking IN the 10 00 box Date End iD 10 00 Mutes B 3 Enter Reason for the Mute ANE ificstions Reason for the mute Enter a reason this will be sent in the acknowledgement email Cancel Sreate From the side menu select Mutes then Add Mute The tests will continue to run during this period but if they fail they will not send any alerts Enter the information as required to select the date click in the text box Then click the Create button Check that the mute appears in the list It may be cancelled by clicking on the Delete icon f Home Mutes Denice Click to ADD mute mn a Host Mutes Qa host Name Mute Start Mute End Created By Created On Statu we EB commanager cam 25 09 2013 1245 00 25 00 2013 1345 00 Kal 25 00 2013 125831 Active m vy Click to DELETE mute ae Chick to VIEW mute details ae g anman Uss a AusCERT Remote Monitoring Service User Guide Page 14 of 16 3 5 Logout Select Logout from the bottom of the side menu or top right of the Profile link to ensure you have closed your login session Your session will timeout automatically after 10 minutes 4 Troubleshooting Invalid Host Host showing as Unreachable and or Invalid this host should be removed as it is either not accessible for remote monitoring over the internet o
17. t list A contact is assigned to a service during its configuration and will receive alerts from that service test if there is a problem Contacts are independently managed by AusCERT Members who have been assigned as ARM Administrators AusCERT Remote Monitoring Service User Guide Page 7 of 16 Home Loriads amp ARM Contacts for Notifications Conadi iame Emai Papen sMs Services i F mi Li Cm Iowa fom MARELE PS Mo seraces assigned L E Lie wor liaus ong u MET Sart Ma sonatas ansigned m in G E wen suppea team WwendupnomgeMest org au pirg No seraces sesigned 2 5 Setting up Hosts From the side menu select Hosts then click on Add Host oe Home Hosts Add Host 4 amp Add New Sub Host Fnter a subdomain prefix Add a prefix eg WWW WW no dot Eoo E Select Primary Hostname Select primary p peeeeemmmminimarninaniinnnearaninnaniamarnianmarniaaiarninaanianniaannaarninaaninanninnnaannmanannnnennnmarnramanamarnn domain from RA Z CETTTTTETTTTETTTETTETTTETTETITITEEETTITITEETETITITETTTTETTTETTITITTTETTITTTEEETTTTTTEETTTTTITETTITETITETTETTETTTETITTTETETTITITETTETETTTETTEETTTTETTETTTITETTETTTETETTETITETETTTTTTTITETETTTETTETETITTTTETTTETETTETTEEEETTETTTETTETETITETTETETTTETTETTETITITETTIEETITETTITITITETTTETTETETTITTTETTETITTEEETEETETTETTE your hosts Check full hostname here A Host name is ow auscernt org au Senvioes A host can be any domain or subdomain registered as part of your AusCERT M
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