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ShadowProtect ImageManager User Guide
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1. Keep consolidated daily image files cd Keep consolidated weekly image files cw Move consolidated image files toa subdirectory Default 30 days The minimum number of days to keep Incremental backup image files that have been rolled into a daily consolidation Default 90 days The minimum number of days to keep daily consolidated backup image files that have been rolled into a weekly consolidation Default 180 days The minimum number of days to keep weekly consolidated backup image files that have been rolled into a monthly consolidation Default Enabled Following consolidation ImageManager moves the source backup image files into a subdirectory Incrementals of the managed folder rather than deleting the backup image files once consolidated note The Incremental files in the Incrementals folder are orphans since they are no longer stored with their associated Full image Do not attempt to restore these files from the Incrementals folder 7 Inthe Consolidation Settings dialog box select the Scheduling tab then specify the appropriate settings Weekly Consolidation Monthly Consolidation Default Saturday Specifies the effective end of the week for the purpose of creating a Consolidated Weekly backup image file Default the 31st day of the month Specifies the effective end of the month for the purpose of creating a Consolidated Monthly backup image file You can select a specific date
2. WARRANTY INQUIRIES MAY BE SENT TO STORAGECRAFT AT LEGAL STORAGECRAFT COM OR TO LEGAL DEPARTMENT 121 WEST ELECTION ROAD SUITE 110 DRAPER UTAH 84020 U S A NO AGREEMENTS VARYING OR EXTENDING THE FOREGOING WARRANTIES OR LIMITATIONS WILL BE BINDING ON EITHER PARTY UNLESS IN WRITING AND SIGNED BY AN AUTHORIZED REPRESENTATIVE OF BOTH 2010 StorageCraft Technology Corporation End User License Agreement 43 PARTIES Section 10 Limitation of Liability THE LIABILITY TO LICENSEE OF STORAGECRAFT AND THAT OF ITS DEALERS DISTRIBUTORS AND AUTHORIZED REPRESENTATIVES FOR ANY LOSSES SHALL BE LIMITED TO DIRECT DAMAGES AND SHALL NOT EXCEED THE AMOUNT LICENSEE ORIGINALLY PAID FOR THE SOFTWARE IN NO EVENT SHALL STORAGECRAFT OR ITS DEALERS DISTRIBUTORS OR AUTHORIZED REPRESENTATIVES BE LIABLE FOR ANY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF PROFITS USE OR DATA OR BUSINESS INTERRUPTION EVEN IF STORAGECRAFT OR ITS AGENTS OR REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES These limitations apply even in the event of fault tort negligence misrepresentation or strict or product liability In no event shall any person who has contributed to any part of the Software be liable for any damages whatsoever however caused and on any theory of liability whether in contract strict liability or tort including negligence or otherwise
3. you must use the Base Image File and the appropriate Incremental Image Files necessary to restore the computer to a specific point in time Lock Volume A software request to gain exclusive access to a particular drive Locking the volume prevents other software programs from changing the file system or opening files during the process of writing the image file Microsoft VolSnap The proprietary Microsoft snapshot technology Microsoft Volume Shadow Copy Service VSS The backup infrastructure for Microsoft Windows XP and Microsoft Windows Server 2003 operating systems as well as a mechanism for creating consistent point in time copies of data The Volume Shadow Copy Service produces consistent snapshots by coordinating with business applications file system services backup applications fast recovery solutions and storage hardware Mount as Drive Letter The process of assigning volumes active primary partitions and logical partitions to specific letter designators in the root namespace of a Microsoft operating system Unlike mount points see Mount Point drive letter assignment permits only letters in the namespace and they solely represent volumes In other words it is a process of naming the roots of the forest that represents the file system with each volume being an independent tree therein Mount Point A directory on a volume that an application can use to mount set up for use a different volume Mount points overcom
4. e Finalizing a HeadStart Jobs due For information about the other icons available in the HeadStart Restore pane see Section 3 3 Services Panel 8 1 Creating a HeadStart Job From the HeadStart Restore pane you can create a HeadStart job that defines a specific restore operation To create a HeadStart job 1 Launch the ImageManager console 2 Inthe Services pane select HeadStart Restore a 3 Inthe HeadStart Restore pane click Define New HeadStart Job 4 Inthe HeadStart Job Settings dialog box select the General tab then specify the appropriate settings 2010 StorageCraft Technology Corporation EN ShadowProtect ImageManager User Guide The type Virtual Machine file that you want HeadStart Restore to create Supported options include VMWare VMDK Restore to a Virtual Machine Disk VMDK file compatible with VMWare virtual environments Microsoft VHD Restore to a Virtual Hard Disk VHD file compatible with Microsoft and Hyper V virtual environments Optional A descriptive name for the HeadStart job The folder where you want to create the virtual disk file Default Disabled If the specified folder requires authentication to access it provide the appropriate credentials Domain Computer NAS name Username and Password HeadStart Volumes Lists the currently defined HeadStart volumes for this job A HeadStart volume defines both a source backup image and a destination virtual disk file To create
5. its normal business hours and in a manner that minimizes disruption to Licensee s business StorageCraft may use an independent auditor for this purpose with Licensee s prior approval which Licensee will not unreasonably withhold 16 8 Headings and Captions The headings and captions used inthis Agreement are for convenience or reference only and shall not modify expand limit or describe the scope or intent of this Agreement or in any other way affect the terms or conditions of this Agreement 16 9 Force Majeure No delay failure or default in performance of any obligation of StorageCraft hereunder shall constitute a breach of the Agreement to the extent caused by a force majeure 2010 StorageCraft Technology Corporation End User License Agreement 45 16 10 Applicable Law This Agreement shall be governed and construed in accordance with the laws ofthe State of Utah U S A without application of any choice of law or conflict of law principles rules or provision that would result inthe application of the laws of any jurisdiction other than Utah Any action for provisional relief concerning this Agreement or the Parties relationship hereunder including but not limited to a temporary restraining order preliminary injunction attachment in aid of arbitration or order for any interim or conservatory measure shall be brought in Salt Lake County State of Utah U S A The Parties consent and submit to the exclusive jurisdictio
6. or a relative day of the week in the month for example the last Friday or the fourth Monday 8 Click Save to save changes to the Consolidation Settings 2010 StorageCraft Technology Corporation Replicating Backup Image Files 27 Chapter 7 Replicating Backup Image Files The ImageManager replication service lets you automatically copy backup image files to a secondary location You can configure the replication service in the ImageManager Replication pane Replication g Status No replication targets are currently defined Details None Replication Targets D r a Target Name Target Path Queued Files Status H The ImageManager Replication pane As part of the replication process ImageManager replication considers your retention policy and other ShadowProtect settings so that it replicates only the backup image files necessary to ensure a full disaster recovery The key to using the replication service is to define a replication target A replication target specifies both a destination for the replicated files and a replication mode that defines how and when ImageManager replicates the files To configure the replication target 1 Launch the ImageManager console N 2 Inthe Services pane select Replication y 3 Inthe Replication pane select Define New Replication Target w 4 Inthe Replication Target Settings dialog box select the Destination tab then specify the appropriate settings Default Loc
7. 6 2 2 HeadStart Restore ScenarioS ss ennnnnnnenneree 7 2 3 Installing ImageManager nnnennnnnnnnene 8 Chapter 3 Understanding the ImageManager UI 9 3 1 Configuration PANG wssieieississicinidieasenessssenncivediacssnanussaniceacsatinetiniwadsnasssnannstdsndsndbunieveasededoasans 9 3 2 Managed Folder Panettiere aie ent entend steritanetinerestsnune 11 3 3 SerVICES Panel manteau nus tir 12 Chapter 4 Configuring ImageManager 14 4 1 Connecting to an ImageManager Agent nee 14 4 2 Configuring an ImageManager Agent ess 16 4 3 Creating a Managed Folder nent 20 4 4 Configuring ImageManager Notifications 20 Chapter 5 Verifying Backup Image Files 23 Chapter 6 Consolidating Backup Image Files 25 Chapter 7 Replicating Backup Image Files 27 Chapter 8 Using HeadStart Restore 29 8 1 Creating a HeadStart JOB cniscsseisiiccntsesssiaviccsidenassiianndcavedonisasianvasiiudonascaxnnansenianessunmnvadsed 29 8 2 Finalizing a HeadStart JO Disivvsescsccsncsiecien iwwadanettescen unennaenstininendussinvinnitiineuinniesanniininedinneite 31 Chapter 9 Browsing Backup Image Files 32 Chapter 10 Product Support 33 Chapter 11 Glossary 34 Chapter 12 End User License Agreement 38 2010 StorageCraft Technology Corporation ShadowProtect ImageManager User Guide 2010 StorageCraft Technology Corporation About the User Guide 5 Chapter 1 About the User Guide Welcome to the StorageCraft ShadowProtec
8. Licensee has entered into a separate written and signed agreement with StorageCraft or one of its dealers distributors resellers or authorized representatives for the supply of the Software including without limitation a managed service provider agreement this Agreement is the complete and exclusive statement of the agreement between StorageCraft and Licensee concerning the Software and supersedes all previous communications representations understandings and agreements either oral or written between the Parties 16 4 No Waiver or Modification This Agreement may not be modified except by a written and express addendum issued by a duly authorized representative of StorageCraft No delay or failure to take action represents a waiver of the rights inherent to or granted to StorageCraft under this Agreement 16 5 No Third Party Beneficiary No third party is or shall be a beneficiary of this Agreement and no third party shall have the right to enforce this Agreement 16 6 Assignment This Agreement is personal to Licensee and may not be assigned or assumed including by operation of law without StorageCraft s prior written consent Achange of control of Licensee shall constitute an assignment 16 7 Compliance For Software licensed for business or commercial purposes during the period this Agreement remains in effect and for three years thereafter StorageCraft may verify Licensee s compliance with this Agreement on its premises during
9. Monday through Friday To obtain e mail technical support for specific technical questions or issues fill out the form at http forum storagecraft com Community Please provide as much detail as possible to help the technical support engineers understand and diagnose the issue In order to ensure efficient service please provide at a minimum the following information e Product name and version number e Detailed problem description error code log file description etc e Hardware and software configuration operating system version service pack number etc Telephone Support StorageCraft support engineers are available Monday through Friday 9 00 A M to 5 30 P M MST except for business holidays To reach the StorageCraft technical support team please call 801 545 4710 Telephone support is available to all customers with a current maintenance plan or customers who have purchased product maintenance from the StorageCraft Web store If you are not immediately connected to a support engineer leave a message and the next available support engineer will return your call 2010 StorageCraft Technology Corporation 34 ShadowProtect ImageManager User Guide Chapter 11 Glossary Backup The activity of copying files volumes and databases to preserve them in case of equipment failure or other catastrophe An important part of a disaster recovery strategy backup is often neglected particularly for personal computer users B
10. Upgrade means StorageCraft s release to the public of a version of the Software that replaces the prior version of the Software on StorageCraft s price list pursuant to StorageCraft s then current Upgrade policies StorageCraft makes no warranty promise or commitment to create or release any Upgrades 1 22 Use means the ability to run execute and display the Software inits Object Code form as it was provided to you by StorageCraft or its authorized reseller but only in accordance with the terms of this Agreement 1 23 Virtual Machine means a software emulation of a computer hardware device with operating system VMware and Virtual PC are examples of software that create virtual machines Desktop Virtual Machine means a Virtual Machine employing a Desktop Operating System e g VMware running the Windows 7 operating system Server Virtual Machine means a Virtual Machine employing a Server Operating System e g VMware running the Windows Server 2008 operating system Small Business Server Virtual Machine means a Virtual Machine employing a Small Business Server operating system e g VMware running the Windows Small Business Server 2008 operating system 1 24 Volume License Certificate means a license certificate issued by StorageCraft authorizing the Licensee to install and use multiple copies of the Software in such numbers as are authorized by the certificate 2010 StorageCraft Technology Corporat
11. a HeadStart volume a Select Add HeadStart Volumes 87 b In the Base Backup Images dialog box select the base backup images to include in the HeadStart job c Provide the backup image file password if necessary d Click OK note Once a HeadStart job saved HeadStart volumes cannot be modified except to update the password HeadStart Volumes also provides the following icons for managing the volumes once created Deletes the selected HeadStart volume Opens the HeadStart Target dialog box where you can change the destination file name or password used to open the backup image files 5 Inthe HeadStart Job Settings dialog box select the Options tab then specify the appropriate settings The lag time associated with a HeadStart job You can set the lag time in hours 1 23 or days 1 30 Lag time defines the delay between when ShadowProtect creates a new Incremental backup and HeadStart Restore applies that backup to the HeadStart volume The lag time protects you by giving you time to identify any problems system error corruption virus etc with the Incremental backup before applying it to the HeadStart volume 6 Click Save to close the create the HeadStart job 2010 StorageCraft Technology Corporation Using HeadStart Restore 31 Once created ImageManager enables the HeadStart job and displays it in the HeadStart Jobs list The HeadStart Restore pane also provides the following icons for
12. arising in any way out of the use of the Software even if advised of the possibility of such damage Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to Licensee Licensee releases StorageCraft from all liability in excess of the liabilities that are limited by this Section including without limitation any claim for indemnification or contribution whether arising under statutory or common law or otherwise End users in certain countries such as Malaysia New Zealand and Australia may be subject to certain consumer protection laws unique to their locale and which limit the ability to modify or exclude liability If Licensee acquired the Software for the purposes of a business Licensee confirms that any applicable consumer protection laws do not apply If StorageCraft breaches a condition or warranty implied by applicable law and which cannot lawfully be modified or excluded by this Agreement then to the extent permitted by law StorageCraft s liability to Licensee is limited at StorageCraft s option to a replacement or repair of the Software and or re supply of customer support or b the cost of replacing or repairing the Software and or the cost of re supplying customer support Section 11 United States Government Restricted Rights RESTRICTED RIGHTS LEGEND All StorageCraft products and documentation are commercial in nature The Software a
13. continues to add Incremental backup images to the same backup image chain In a world of multi Terabyte storage HSR lets you short circuit the restore process greatly limiting the down time associated with a hardware or software failure For information about using HeadStart Restore see HeadStart Restore Scenarios 71 For more information about licensing ImageManager Enterprise features see Section 4 2 2 License BE 2 2 HeadStart Restore Scenarios The concept of a HeadStart Restore HSR is extremely powerful particularly for today s business environments where multi Terabyte servers are becoming the norm HSR lets you take advantage of your ShadowProtect backup images in ways that were previously not possible as illustrated by the following usage scenarios Virtual Server Migration Problem You need to migrate a database server with 20TB of data to a new Virtual Machine environment but you cannot afford to have the server offline for three days it takes to migrate the data ImageManager Solution Keep the old server running and generating incremental backups while you begin a HeadStart Restore of the same backup image chain into a Virtual Machine file VMDK ESX Server VHD Over time the HSR catches up to the most current incremental from the database server at which point you can take the old server down in off hours apply the final incremental backup to the new server and bring the new system on line very quickly You can even
14. d right to use the Software to develop derivatives or derivative works of the Software e right to reverse engineer decompile recompile the Software or otherwise attempt to discover source code or trade secrets related to the Software f right to copy the Software except as expressly permitted in this Agreement g right to copy sublicense sell lend rent lease give transfer assign or otherwise dispose of all or any portion of the Software or any interest in the Software without StorageCraft s prior written consent any such disposition made without such consent shall be null and void and or h right to remove obscure or alter any notice of patent copyright trade secret trademark or other proprietary right of StorageCraft Section 3 Grant of License Licensee is granted a fully paid worldwide perpetual revocable non exclusive non transferable non sublicenseable license fee bearing Object Code license subject to timely payment to StorageCraft of any applicable License Fee to do the following a use the Software and Documentation in its as is and unmodified form as provided to you by StorageCraft b use the Software strictly in accordance with the terms of this Agreement and with the specific conditions and limitations applicable to the specific ShadowProtect Product licensed by Licensee as specified in Section 3 1 below c copy the Software for Archival Use only provided that all titles trademark symbols copyright
15. files include a ca in the file name For example D_VOL b001 i005 cd spi e Weekly Consolidated Files At the end of each week ImageManager can roll up all Daily Consolidated files created during that week into a single point in time Incremental image file that contains all updates made to the system that week Weekly consolidated files include a cw in the file name For example D_VOL b001 i1026 cw spi e Monthly Consolidated Files At the end of each month ImageManager can roll up all Weekly Consolidated files created during that month into a single point in time Incremental image file that contains all updates made to the system that month Monthly consolidated files include a cm in the file name For example D_VOL b001 i097 cm spi To configure the consolidation service 1 Launch the ImageManager console 2 Inthe Managed Folder pane select the managed folder you want to work with ou 3 Inthe Services pane select Consolidation Fry 4 In the Consolidation pane click Edit Consolidation Settings 9 5 Select Enable Image File Consolidation for this Location 2010 StorageCraft Technology Corporation ShadowProtect ImageManager User Guide This option is selected by default which enables the ImageManager consolidation service for the currently selected managed folder 6 Inthe Consolidation Settings dialog box select the Retention tab then specify the appropriate settings Keep Intra daily image files
16. load StorageCraft recovery environment and run Hardware Independent Restore HIR to setup the hardware configuration in the virtual disk file to match the settings in the virtual machine The Recovery Environment displays virtual disk files as available drives that you can work with For more information about the Recovery Environment and HIR see the Recovery Environment User Guide e Add the virtual disk file to a virtual machine The specifics of this process vary depending on your virtual machine software Consult your virtual machine documentation for more information 2010 StorageCraft Technology Corporation 32 ShadowProtect ImageManager User Guide Chapter 9 Browsing Backup Image Files The ImageManager backup images service lets you view a historical record of your backup image file creation You can access the backup image service in the ImageManager Backup Images pane i Backup Images u Status Latest backup image was created Friday March 19 2010 at 2 00 PM Details None Backup images created on 4 Friday March 19 2010 vy gt 3 9 06 AM Backup of JHARRIS M taken at 406 AM 3 10 00 AM 3 Volume Type Filename 3 11 00 AM 5 wC NTFS CVOL b001 i033 spi 340 3 MB 3 12 00 PM 3 1 00 PM 3 2 00 PM Collapse Type None Creation Method FastIncrementalVSS Creation Flag None f Comment The ImageManager Backup Images pane To browse existing backup image files 1 Launch the ImageManager console 2 Inthe Services p
17. modules including without limitation ImageManager Enterprise ShadowProtect Server is licensed for use on either a Physical System or a Virtual Machine but not both ShadowProtect Server includes three proprietary StorageCraft applications a VirtualBoot b ImageManager and c KeyFileMaker 1 17 Small Business Server Operating System means Microsoft Small Business Server 2000 Microsoft Small Business Server 2003 and Microsoft Small Business Server 2008 1 18 Software means a the specific ShadowProtect Product to which you are licensed in accordance with this Agreement and in exchange for which you paid a License Fee to StorageCraft or its authorized reseller and or b the specific ShadowProtect Product to which you have been granted an Evaluation License a Trial License or an NFR License 1 19 StorageCraft Recovery Environment means the bootable CD component of the Software or the ISO file that permits you to create the bootable CD component of the Software and the all functionality included therein that includes WinPE under license granted to StorageCraft by Microsoft Licensing GP and which provides a bootable operating system environment that runs a version of the Software 1 20 Update means the process in which StorageCraft makes available to existing users of the Software patches issue corrections and bug fixes StorageCraft makes no warranty promise or commitment to create or release any Updates 1 21
18. or entity on the DOC Denied Persons Entities and Unverified Lists the U S Department of State s Debarred List or on the U S Department of Treasury s lists of Specially Designated Nationals Specially Designated Narcotics Traffickers or Specially Designated Terrorists Furthermore Licensee agrees not to export or re export StorageCraft products to any military entity not approved under the EAR or to any other person or entity for any military purpose nor will Licensee sell any StorageCraft product for use in connection with chemical biological or nuclear weapons or missiles capable of delivering such weapons Section 13 Notices All notices between the Parties shall be in writing and shall be deemed to have been given if personally delivered or sent by certified or registered mail return receipt requested or electronic facsimile to the addresses set forth as follows and shall be deemed effective upon receipt If to StorageCraft to Legal Department StorageCraft Technology Corporation 11850 South Election Road Suite 120 Draper UT 84020 With a Copy to StorageCraft Technology Corporation P O Box 1149 Riverton UT 84065 If to Licensee to To the last known address that Licensee provided to StorageCraft Section 14 Microsoft Windows Preinstallation Environment License WinPE StorageCraft is a licensee under a license granted by Microsoft with respect to Microsoft Windows Preinstallation Environment software includi
19. some external process such as backing up Recovery Environment See StorageCraft Recovery Environment Remote Computer Node A computer that is physically located somewhere else on a network but is accessible from a local computer Service A program routine or process that performs a specific system function to support other programs particularly at a low close to the hardware level Scheduled Job A job created in the ShadowProtect interface Scheduled jobs let ShadowProtect backup events to occur automatically Spanned Image Set A Backup Image File that has been divided into multiple smaller files for easier management or storage This lets you save the Backup Image File to removable media such as a CD or DVD StorageCraft Recovery Environment A secondary boot environment or operating system that gives a user the functionality necessary to access and restore Backup Image Files on a network This environment is typically used when a drive cannot be restored from within Windows or when the computer has suffered a catastrophic failure and the entire hard drive must be restored System Downtime The amount of time a server or PC is offline and inaccessible to users This is commonly known as having the system out of production 2010 StorageCraft Technology Corporation ne 7 System Volume The volume that stores the boot files necessary to load an operating system Typically this is the C volume Tray Icon A graphic
20. the Recovery Environment to apply any remaining Incremental images to the Virtual 2010 StorageCraft Technology Corporation 8 ShadowProtect ImageManager User Guide Machine a matter of minutes then bring it on line as a replacement for the failed production server 2 3 Installing ImageManager ShadowProtect includes the ImageManager software but does not install it by default Before installing ImageManager make sure your system meets the following requirements e ImageManager requires Microsoft NET version 2 The 32 bit ImageManager installer installs NET automatically if it is not present However the 64 bit installer does not You must install it manually before installing ImageManager To install ImageManager 1 Launch the ImageManager installer ImageManagerSetup exe You can find the ImageManager installer in the following locations e ShadowProtect Recovery CD Installers ImageManagerSetup ex e Online On the StorageCraft Trial Downloads page http www storagecraft com backup support php 2 Select the install language then click OK 3 On the ImageManager Wizard Welcome page click Next 4 Follow the steps in the Installation Wizard to install the ImageManager software 5 When the installation completes click Finish You can launch ImageManager in Windows by selecting Start gt Programs gt ShadowProtect gt ShadowProtect ImageManager due The ImageManager agent loads automatically once Imag
21. the other Party If Licensee is a U S resident or maintains a place of business in the U S the arbitration shall be conducted in accordance with the AAA Commercial Arbitration Rules in effect at the time of the arbitration excepting anyrules pertaining to class arbitrations If Licensee is not a U S resident or does not maintain a place of business in the U S the arbitration shall be conducted in accordance with the AAA International Arbitration Rules in effect at the time of the arbitration excepting any rules pertaining to class arbitrations The Commercial Arbitration Rules and International Arbitration Rules are collectively referred to as the Rules The Parties intend that any arbitration between them shall involve only the dispute between the Parties and no other even identical dispute between a Party and a third party Class arbitration shall not be permitted Ifthe Arbitratable Dispute involves a claim for damages of 20 000 U S D or less the arbitration shall be conducted by a single arbitrator selected in accordance with the Rules All other Arbitratable Disputes shall be conducted by three arbitrators selected as follows Each Party shall select one arbitrator and deliver written notice of such selection to the other Party and to the AAA within twenty 20 calendar days after the deadline for serving a statement of defense Inthe event a Party fails to select an arbitrator or deliver notice of such selection to the other Party and to
22. use ImageManager 3 1 7 Server Virtual Machine License A Server Virtual Machine License to the Software permits use only on a Virtual Machine running a Server Operating System This license does not authorize the Licensee to install and use the Software on a Physical System With the exception that the use of the Software granted under this License is limited to a Server Virtual Machine all other rights granted and limitations imposed under the Server License apply This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 8 Small Business Server License A Small Business Server License to the Software permits use only on a Small Business Server Operating System This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one of its reseller partners It includes a license to use ImageManager 3 1 9 Small Business Server Virtual Machine License A Small Business Server Virtual Machine License to the Software permits use only on a Virtual Machine running a Small Business Server Operating System This license does not authorize the Licensee to install and use the Software on a Physical System With the exception that the use of the Software granted under this License is l
23. ERWISE REGARDING THE SOFTWARE OR ANY OTHER PRODUCT OR SERVICE PROVIDED UNDER OR IN CONNECTION WITH THIS AGREEMENT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW STORAGECRAFT AND ITS DEALERS DISTRIBUTORS AND AUTHORIZED REPRESENTATIVES DISCLAIM ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS IMPLIED OR STATUTORY INCLUDING WITHOUT LIMITATION ANY IF ANY WARRANTIES OR CONDITIONS OF OR RELATED TO MERCHANTABILITY DURABILITY FITNESS FOR A PARTICULAR PURPOSE LACK OF VIRUSES NONINFRINGEMENT ACCURACY OR COMPLETENESS OF RESPONSES RESULTS WORKMANLIKE EFFORT AND LACK OF NEGLIGENCE ALSO TO THE MAXIMUM EXTENT PERMITTED BY LAW THERE IS NO WARRANTY DUTY OR CONDITION OF TITLE QUIET ENJOYMENT QUIET POSSESSION CORRESPONDENCE TO DESCRIPTION OR NONINFRINGEMENT THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SOFTWARE REMAINS WITH LICENSEE IF ANY IMPLIED WARRANTY IS NOT DISCLAIMED UNDER APPLICABLE LAW THEN SUCH IMPLIED WARRANTY IS LIMITED TO THIRTY 30 DAYS FROM THE DATE LICENSEE ACQUIRED THE SOFTWARE FROM STORAGECRAFT OR ITS DEALERS DISTRIBUTORS OR AUTHORIZED REPRESENTATIVES AND IS SUBJECT TO THE EXCLUSIVE REMEDY PROVISION SET FORTH IN SECTION 8 SOME JURISDICTIONS DO NOT PERMIT LIMITATIONS ON IMPLIED WARRANTIES SO THE FOREGOING THIRTY 30 DAY TIME LIMITATION ON IMPLIED WARRANTIES MAY NOT APPLY TO LICENSEE THE LIMITED WARRANTY HEREIN GIVES LICENSEE SPECIFIC LEGAL RIGHTS AND LICENSEE MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY BY JURISDICTION
24. STORAGECRAFT ShadowProtect ImageManager User Guide SS STORAGECRAFT Leading the Way to Safer Computing User Guide for ShadowProtect ImageManager Copyright c 2006 2011 StorageCraft Technology Corporation TM All rights reserved This product and or its use may be covered by one or more patents pending Visit www storagecraft com legal for more information about StorageCraft Technology Corporation s STC intellectual property trademarks copyrights and any patents pending ShadowProtect VirtualBoot is provided by STC to licensee on an as is basis and with all faults STC specifically calls the licensee s attention to provisions of the End User License Agreement License that are intended to leave full responsibility and risk for the use or the results of use of ShadowProtect VirtualBoot entirely with the licensee These provisions include but are not limited to LIMITED WARRANTY DISCLAIMER OF WARRANTIES and LIMITATION OF LIABILITY No part of this document may be reproduced in any means electronic or mechanical for any purpose except as expressed in the accompanying License Agreement StorageCraft Technology Corporation 11850 S Election Road Suite 120 Draper UT 84020 U S A Contents 3 Table of Contents Chapter 1 About the User Guide 5 Chapter 2 ImageManager Overview 6 2 1 ImageManager Features isin sesiccsicnsssdneasstcanveensidandacsedursducenwunsstosbucasbdsndadcuainsnasstanadsiouuaaitee
25. Start job X Remove Selected HeadStart Job Deletes the selected HeadStart job a HeadStart Edit Selected HeadStart Job Opens the HeadStart Job Settings Restore dialog box where you can modify the currently selected HeadStart job Enable Selected HeadStart Job Starts the selected HeadStart job 4 Disable Selected HeadStart Job Stops the selected HeadStart job v Finalize Targets in Selected HeadStart Job Opens the Finalize dialog box where you can prepare the selected HSR target for use once the restoration process is complete For more information see Chapter 8 Using HeadStart Restorel29 Displays information about the backup image files in the currently selected managed folder The Backup Images pane displays a daily list of backup E image files You can browse to a particular day to see the backup image Backup Images files created on that day For more information see Chapter 9 Browsing Backup Image Files 321 2010 StorageCraft Technology Corporation m ShadowProtect ImageManager User Guide Chapter 4 Configuring ImageManager Before using any of the ImageManager services you must do some basic configuration so that ImageManager console can access the system you want to manage These configuration tasks follow a logical order e Connecting to an ImageManager Agentl1 e Configuring the ImageManager Agent 6 e Creating a Managed Folder 29 e Configuring ImageManager Notifications 20 4 1 Connec
26. ackup Image File Files that contain the contents of a backup activity Backup Image Files let you restore the contents of a computer system to a specific point in time Backup Image Set The Base Image File plus any Incremental Image Files that comprise all Backup Image Files for a specific computer system Bare Metal Recovery The complete restoration of computer data after a catastrophic failure including the operating system file system partitions volumes and data from a complete backup image Base Image File Backup files that contain a copy of all used sectors on a disk drive This image file contains all data on the computer including the operating system applications and data Basic Disk A physical disk drive that can be accessed by MS DOS and all Windows operating systems Basic disks can contain up to four primary partitions or three primary partitions and an extended partition with multiple logical drives Cold Backup A backup taken from the Recovery Environment rather than when the computer s operating system is loaded Continuous Incrementals A backup scheduling model for ShadowProtect that lets you create a base backup file then create additional incremental backup files that include only changes that occurred since the last backup Compression A technology that reduces the size of a file Compression lets you save time bandwidth and storage space Differential Image File Backup files containing the har
27. adowProtect Small Business Server ShadowProtect Desktop VirtualBoot ImageManager ImageManager Enterprise and ShadowProtect KeyFileMaker are exclusively reserved to and owned by StorageCraft Technology Corporation StorageCraft StorageCraft Recovery Environment ShadowProtect Server ShadowProtect Small Business Server ShadowProtect Desktop VirtualBoot HeadstartRestore ImageManager ImageManager Enterprise KeyFileMaker and ExactState and their respective logos and trademarks are owned exclusively by StorageCraft Technology Corporation in the United States and elsewhere Microsoft and Windows are registered trademarks of Microsoft Corporation Windows Preinstallation Environment and WinPE are or may be trademarks of Microsoft Corporation VMware is or may be a registered trademark of VMware Inc The Software includes the Network Configuration Utility based ona derivative created by StorageCraft under a license granted by Pierre Mounir a k a The Truth a proprietary software product that is or may be copyrighted by that licensor 2003 2010 with all rights reserved All other brands and product names referenced in this Agreement are or may be the trademarks or registered trademarks of their respective owners 2010 StorageCraft Technology Corporation
28. ageManager Overview ShadowProtect ImageManager lets you manage Incremental backup images and the storage space consumed by your backup image files Based on a policy that you crate ImageManager automatically consolidates Incremental backup image files into daily weekly and monthly Incremental images Additionally ImageManager provides ongoing verification and replication services for the files that comprise your backup images ImageManager consists of the following components ImageManager Service A Windows service that performs the backup file management as defined by the policy ImageManager Client The UI that lets you create and manage retention policies for your ShadowProtect environment This section includes the following topics e _ImageManager Features 6 e HeadStart Restore Scenarios 71 e Installing ImageManagerl 8 due ShadowProtect leverages ImageManager policies only when using the Continuous Incrementals backup schedule Standard Weekly and Monthly backup schedules do not use ImageManager For more information see Creating Backup Image Files in the ShadowProtect User Guide 2 1 ImageManager Features ImageManager provides the following basic features Collapse Based on a policy that you define ImageManager automatically consolidates Incremental backup image files This limits the risk of having large backup image file chains where one bad file can render a whole backup image useless Verify Based on a frequ
29. ager Enterprise to perform a one replication to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBS is installed and b one HeadStart Restore to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBS is installed Additional jobs must be purchased separately 3 1 5 Not for Resale NFR Software License An NFR Software License permits the Licensee to use a ShadowProtect Product for promotional purposes at no or reduced cost to Licensee This license may not be copied distributed or resold The electronic delivery packaging or media on which the NFR Software is provided is marked NFR or Not For Resale This version ofthe Software may be acquired by the Licensee either as a packaged boxed version provided by StorageCraft or by download from the webstore of StorageCraft or one of its reseller partners It includes a license to use ImageManager but excludes 2010 StorageCraft Technology Corporation End User License Agreement 41 Maintenance 3 1 6 Server License AServer License to the Software permits use only on a Server Operating System This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from StorageCraft s webstore or one of StorageCraft s reseller partners It includes a license to
30. ager agent properties 2010 StorageCraft Technology Corporation Configuring ImageManager eg Agent Settings for jharris m General License About Processing d RunImageManager processing work each day at 12 00 00 AM Throttling Agent s performance impacton other I O intensive applications Q Low 50 Default Folder Credentials Domain or Computer or NAS Username Password Qualified Name You can overridethese credentials for individual folders by setting credentials in the managed folder s settings dialog Access ChangeAgent Password Cancel ImageManager Agent Settings General To modify ImageManager agent properties 1 Launch the ImageManager console 2 Inthe Configuration pane click Agent Settings 3 Inthe Agent Settings dialog box provide the required information then click Save Default Enabled at 12 00 AM Lets you specify a time of day when the ImageManager agent performs its daily validation and consolidation operations Disabling this setting suspends the ImageManager agent s automated re verification and consolidation services However you can manually start the ImageManager agent processing by clicking Start Processing in the Configuration pane see Section 3 1 Configuration Panel 9 Throttling The amount of I O bandwidth to apply to ImageManager agent operations Default Folder The default authentication credentials used by the ImageManager agent Credenti
31. al Drive Identifies the type of replication target Supported options include Local Drive The replication target is attached to the local system for example an external hard drive ImageManager Network Drive The replication targetis accessible via the local network LAN Remote Site The replication target is accessible via FTP File Transfer Protocol note Network and Remote replication targets are available only in ImageManager Enterprise which you can purchase separately 2010 StorageCraft Technology Corporation o ShadowProtect ImageManager User Guide Conditional Used only when Type Remote Site Lets you select the type of secure connection you want to use when connecting to the FTP server Supported values include None SSL and SSH Optional Adescriptive name for the replication target The path to the replication target The path format varies by type For example Local Drive E Replicate Network Drive serv1 Backup Replicate Remote Site ftp corpl com replicate When using Network or Remote Site replication targets provide the authentication credentials necessary to access the network resource or FTP server respectively Don t replicate Default Disabled for Local or Network replication Enabled for Remote Base image files replication Instructs ImageManager not to replicate the Base Full backup image file as part of the replication process Due to the size of this file som
32. al representation of a computer program or application For example ShadowProtect uses a tray icon for the user to gain information about the program Tray icons reside in the system tray UNC Universal Naming Convention A method used to identify folders files and programs on a network computer A UNC path begins with two backslashes followed by the server name share name directory and filename For example server_name share_name backup_name spi Unprotected Volumes Volumes not protected by ShadowProtect User Interface UI The portions of a computer system with which a user interacts display keyboard mouse etc and the portion of a software program that accepts and responds to user interaction Virtual Private Network VPN A private data network that makes use of the public telecommunication infrastructure VPNs maintain privacy through the use of tunneling protocols encryption and other security procedures VirtualBoot The ability to create a Virtual Machine based on an existing backup image chain Once started the VM provides complete access to data applications and services provided by the original system in a state corresponding with the last Incremental image included in the VM Virtual Volume A locally referenced volume that does not physically exist on the system ShadowProtect uses virtual volumes for the benefit of protecting computer systems Volume An area of storage on a hard disk A volume is for
33. als to access managed folders You can override these credentials fora specific managed folder if necessary see Creating a Managed Folder F20 Click Change Agent Password to update the password used to access the ImageManager agent 2010 StorageCraft Technology Corporation ShadowProtect ImageManager User Guide BM note To modify the ImageManager agent port setting edit the ImageManager configuration file ImageManager ImageManager exe config License The License tab lets you specify a serial number to activate ImageManager Enterprise IME features StorageCraft licenses IME on a per job basis Each job license supports one each of the following IME operations Replication Network Replication Off site and HeadStart Restore For more information about each of these operations see ImageManager Features et You can use the operations on a single Backup Image Set see Glossary 34 or split them between multiple Backup Image Sets BM vote While you can purchase as many IME job licenses as needed each license is valid for a single ImageManager console You cannot purchase an IME license and divide its jobs among multiple ImageManager consoles For more information about ImageManager licensing see ImageManager License Scenarios 19 Agent Settings for jharris m General License About Activate ShadowProtect ImageManager License Status 2 To activate automatical
34. ane select Backup Images y 3 Inthe Backup Images pane browse to the desired backup image file You can browse the backup image files available in the selected managed folder by e Use the left arrow icon 4 and the right arrow icon to browse through dates By default the Backup Images pane displays the current date e Use the down arrow to open a calendar from which you can select a specific day to view e For each date ImageManager displays a list of times where backup image files were created in the selected managed folder e Select a time to see a list of backup image files created at that time and date 2010 StorageCraft Technology Corporation Product Support 33 Chapter 10 Product Support Technical support for StorageCraft products is available beginning with the release of the product and ending six months after the release of the next major version of the product or after StorageCraft discontinues the product line Complimentary Technical Support StorageCraft complimentary technical support consists of self help support tools that are available at http forum storagecraft com Community in English only and an easy to use powerful knowledge base that helps you find answers to the most frequently asked product questions as well as how to procedures and technical information about all StorageCraft products E Mail Support Requests for e mail support in North America are processed 8 00 am to 5 00 pm MST
35. bled Replicate daily collapsed image files This divides the consolidation effort between the source managed file daily consolidation and the replication target weekly and monthly consolidations 6 Click Save to close the Replication Target Settings dialog box dr For information about the other icons available in the Replication pane see Section 3 3 Services Panel 12 2010 StorageCraft Technology Corporation Using HeadStart Restore Chapter 8 Using HeadStart Restore The ImageManager HeadStart Restore HSR service lets you start a restore operation while ShadowProtect continues to add Incremental backup image files to the image chain This provides opportunity to greatly reduce the downtime associated with certain failover operations particularly for systems that have very large storage systems multi Terabyte For information about HSR use cases see Section 2 2 Head Start Restore Scenarios 71 You can access the HeadStart Restore service in the ImageManager HeadStart Restore pane HeadStart Restore TM Status Succeeded Friday March 19 2010 at 2 02 PM La dd i e Details None HeadStart Jobs im X 2 2 v gt VM Restore Source Backup Image Destination Virtual Disk Last Applied Pointin Time Status 3 C VOL b001 spf amp VM_boot b001 vmdk 1 1 0001 12 00 00 AM Restoring C_VOL b001 spf The ImageManager HeadStart Restore pane An HSR operation involves the following tasks e Creating a HeadStart Job 29
36. censee may also have other rights that vary from state to state In the event of any breach of this limited warranty Licensee s sole and exclusive remedy against StorageCraft and its agents employees representatives officers directors contractors dealers and distributors is at StorageCraft s option either a return of the license fee paid for the license or b replacement of the defective media on which the Software is contained provided that Licensee notifies StorageCraft of the nonconformance within the sixty 60 day warranty period Licensee must return the defective media to StorageCraft or its dealer distributor or authorized representative at Licensee s expense together with a copy of Licensee s proof of payment of the License Fee within the sixty 60 day warranty period This limited warranty is void if the defect is the result of alteration abuse damage or misapplication Any replacement media will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer Section 9 Disclaimer of Warranties STORAGECRAFT DOES NOT WARRANT THAT THE SOFTWARE WILL MEET LICENSEE S REQUIREMENTS OR THAT ITS OPERATION WILL BE UNINTERRUPTED OR ERROR FREE EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT THE SOFTWARE IS PROVIDED AND LICENSED AS IS AND WITH ALL FAULTS THERE ARE NO WARRANTIES REPRESENTATIONS OR CONDITIONS EXPRESS OR IMPLIED WRITTEN OR ORAL ARISING BY STATUTE OPERATION OF LAW OR OTH
37. ces during the verification process More processing impact for image resources result in faster verification but can impact other system operations file verification be es i When this setting is disabled the agent uses the throttling setting in Agent Settings to manage I O usage by ImageManager see the Generall 1 tab in 2010 StorageCraft Technology Corporation 24 ShadowProtect ImageManager User Guide SSES 2010 StorageCraft Technology Corporation Consolidating Backup Image Files 25 Chapter 6 Consolidating Backup Image Files The ImageManager consolidation service lets you periodically merge incremental backup image files into consolidated backup image files Doing this lets you reduce the size of the file chain necessary to restore a system Fewer files means fewer opportunities for file failure You can configure the verification service in the ImageManager Consolidation pane Consolidation 29 Status Succeeded Tuesday March 16 2010 at 4 00 PM Details C_VOL b001 i018 cd spi E Files that failed to consolidate Volume Failure Time Reason The ImageManager Consolidation pane ImageManager provides the following consolidated file types e Daily Consolidated Files At the end of each day ImageManager can roll up all Incremental backup image files created during that day into a single point in time Incremental image file that contains all updates made to the system that day Daily consolidated
38. ch managed folder Table 2 Information in the Managed Folder pane Source Computer The computer name of the system where the backup image files in the managed folder were created 2010 StorageCraft Technology Corporation ShadowProtect ImageManager User Guide Managed Folder The path to the managed folder Folder Size The size of the managed folder Free Space The amount of free space available on the storage device where the managed folder resides The Managed Folder pane also displays a graphical view of the storage space in the managed folder s volume Image Files The number of backup image files contained in the managed folder 3 3 Services Pane The bottom center Services pane provides access to ImageManager services Each service has a separate tab that you can click to open the service specific pane Within each pane you can see information about the selected service and perform tasks related to the service Table 3 lmageManager Services 42 Et Consolidation N Replication Displays information about ImageManager s automated backup image verification service From the Verification pane you can also perform the following tasks Edit Verification Settings Opens the Verification Settings dialog box where you can configure the automated verification service For more information see Chapter 5 Verifying Backup Image Files 23 Displays information about ImageManager s automated image
39. d drive sectors that have changed since the Base Image File was created Differential image files take about the same time to create as Base Image Files but they are smaller When restoring a drive or files and folders you must use the Base Image File with the appropriate Differential Image File to restore the computer to a specific point in time Disaster Recovery The ability to recover from the complete loss of a computer whether due to natural disaster or malicious intent Typical disaster recovery strategies include replication and backup restore Disk Device A locally accessible disk drive including locally attached USB or FireWire disk drives and network drives such as SAN NAS iSCSI SCSI USB or FireWire Driver A program that interacts with a particular device or software The driver provides a common interface to the device or software that makes it accessible to other computer systems and the user Drive Letter See Mount as Drive Letter Dynamic Disk A physical disk that provides features that basic disks do not see Basic Disk such as support for volumes spanning multiple disks Dynamic disks use a hidden database to track information about dynamic volumes on the disk and other dynamic disks in the computer Encryption A procedure that renders the contents of a file unintelligible to anyone that cannot present the appropriate decryption key ExactState Imaging The ability to create a backup image at a point wh
40. e organizations might choose to create a secondary copy of this file out of band 5 Inthe Replication Target dialog box select the Replication Mode tab then specify the appropriate settings You can distribute the effort of consolidating backup image files by replicating from one managed folder to another managed folder on a different system By doing this you can have one system perform daily consolidations while another performs weekly and monthly consolidations The Replication Mode tab lets you configure your replication service to support your use of the ImageManager consolidation service No Replicate all Default Enabled Select this option when replicating to a folder thatis not consolidated files managed by ImageManager You can choose the following options when replicating in this way Default Disabled Also replicate the original Incremental backup image files Default Enabled When ImageManager deletes a backup image file it also removes the file from the replication target Yes Replicate only Default Disabled The replication target is also an ImageManager managed intra daily or folder You can choose one of the following options when replicating in this consolidated daily way image files Default Enabled Replicate the original Incremental backup image files This means that you plan on performing file consolidation at the replication target rather than at the source managed folder Default Disa
41. e the limitation of drive letters see Mount as Drive Letter and allow for more logical organization of files and folders Mounted Volume The ability to see and use a backup image that is physically located somewhere else on the network When mounted the backup image appears as a volume and behaves as if it is a part of the local computer system Mounted volumes are read write capable so users can update existing image files scan for viruses or other malware and repair the image file Operating System Software that after being loaded into the computer by a boot program manages all other programs on a computer Other programs are called applications or application programs 2010 StorageCraft Technology Corporation 36 ShadowProtect ImageManager User Guide Partition The portion of a physical disk that functions as though it were a physically separate disk Once created a partition must be formatted and assigned a drive letter before data can be stored on it On basic disks partitions can contain basic volumes which include primary partitions and logical drives On dynamic disks partitions are known as dynamic volumes and come in the following types simple striped spanned mirrored and RAID 5 striped with parity volumes Restoring The activity of retrieving computer data from a previously saved backup image file Snapshot A type of backup that provides a point in time view of a volume When you perform a backup or sched
42. eManager is installed When it loads it uses a configuration file ImageManager exe config to set the agent parameters You can modify the configuration file to change the port that the ImageManager agent uses if desired 2010 StorageCraft Technology Corporation Understanding the ImageManager UI 9 Chapter 3 Understanding the ImageManager UI ShadowProtect ImageManager Source Computer Folder Size Volume Capacity ae G8 older A M JHARRIS M J E Ba 79 2 GB Other 709 2 GB gt a 196 5 MB localhost 56765 Free j 153 5 GB z Verification Status Succeeded Thursday May 13 2010 at 5 00 PM Managed Folder Tasks Details None DG 8 E Start Managing Folder E Files that failed to verify M Fold b Stop Manes ng cide Filename Failure Time Last Successful Verify Eolder Settings Ze ImageManager Agent Tasks Sei Connectto Agent Sp Disconnect Agent 4 Refresh KI gt Start Processing E3 Notification Settings Agent Settings Help Tasks V i View Help Contents A When an imagefilefails to verify all subsequent images that depend on that file are unusable ImageManager User Interface The ImageManager UI consists of the following components e Navigation Panel e Managed Folder Panel 11 e Services Panel12 3 1 Configuration Pane The left side Configuration pane displays a list of currently connected ImageManager agents Select an agent to have ImageManager dis
43. en Source Edition source code which is licensed under the Common Development and Distribution License Version 1 0 CDDL StorageCraft made no modifications to the CDDL licensed files and StorageCraft is not a contributor as those terms are defined inthe CDDL Irrespective of the CDDL the Software is licensed and distributed solely in accordance with the terms and conditions of this Agreement and the CDDL gives Licensee no right title or interest in or to the Software The CDDL and all referenced CDDL licensed source code are available at http download virtualbox org virtualbox 3 1 2 VirtualBox 3 1 2 OSE tar bz2 http download virtualbox org virtualbox 3 1 8 VirtualBox 3 1 8 OSE tar bz2 and http download virtualbox org virtualbox 3 2 0_BETA3 VirtualBox 3 2 0_BETA3 OSE tar bz2 2010 StorageCraft Technology Corporation ShadowProtect ImageManager User Guide 16 13 Customer Contact If Licensee has any questions concerning this Agreement Licensee may contact StorageCraft as follows website www storagecraft com telephone 801 545 4700 fax 801 545 4705 mail StorageCraft Technology Corporation 11850 S Election Road Suite 120 Draper Utah 84020 U S A Vers May 18 2010 Copyright 2006 2010 StorageCraft Technology Corporation All Rights Reserved This Software and Documentation are the copyrighted property of StorageCraft Technology Corporation and all rights in and to ShadowProtect Server Sh
44. ency that you define ImageManager automatically verifies and re verifies the integrity of your backup image files The verification process is similar to that available manually by running the Verify Wizard in ShadowProtect Replicate Local Based on a profile that you define ImageManager automatically creates redundant copies of backup image files to locally attached hard drives Smart replication technology evaluates the consolidation policy to avoid transferring unnecessary or obsolete backup image files Beyond these basic features ImageManager offers the following premium features as part of ShadowProtect ImageManager Enterprise which is available for an extra fee Replicate Network Based on a profile that you define ImageManager automatically creates redundant copies of backup image files to a network share Smart replication technology reduces bandwidth usage by evaluating the consolidation policy and transferring only the required consolidated image files Replicate Off site Based on a profile that you define ImageManager automatically creates redundant copies of backup image files to an FTP server Smart replication technology reduces 2010 StorageCraft Technology Corporation ImageManager Overview bandwidth usage by evaluating the consolidation policy and transferring only the required consolidated image files HeadStart Restore HeadStart Restore HSR is the ability to restore a backup image while ShadowProtect
45. ent settings see Configuring an ImageManager Agente or specify authentication credentials specific to this managed folder Assign sort priority Default Disabled When enabled ImageManager sorts the managed folders in the Managed Folder pane by the specified sort value 0 255 ImageManager sorts its managed folders in ascending order 4 4 Configuring ImageManager Notifications ImageManager can automatically send Email notifications when specific events occur 2010 StorageCraft Technology Corporation Configuring ImageManager 21 To modify the notification settings 1 Launch the ImageManager console 2 Inthe Configuration pane click Notification Settings 3 In the Notification Settings dialog box select the Conditions tab then select the events that you want to generate Email notifications E Notification Settings for jharris m Email Setup Send notification email for Failures Inactivity Low Free Space All Daily Activity Summary V Send test email when notification settings change Save Cancel Image Manager events that generate notifications Failures Send an Email when an ImageManager operation fails Inactivity Send an Email when the ImageManager agent is inactive for the specified number of days All Daily Activity Send a daily Email with a summary of the ImageManager operations Summary Send test email Sends an Email whenever the ImageManager notification setti
46. eplication operations server C uses one Local Replication operation and server D uses one HeadStart Restore operation also have one Local Replication operation and one HeadStart Restore operation left for future use About The About tab displays version information about the ImageManager agent 2010 StorageCraft Technology Corporation ShadowProtect ImageManager User Guide 4 3 Creating a Managed Folder You must connect the ImageManager console to one or more ImageManager agents in order to manage backup image files Eey Managed Folder Settings Folder Path E Backups Description External Drive optional This folder requires authentication em 255 5 0 255 Assigning a sort priority will override column sort orders and cause this folder to moveto thetop of the managed folders list Save Cancel Image Manager Managed Folder Settings dialog box To create a new managed folder 1 Launch the ImageManager console 2 Inthe Configuration pane click Start Managing Folder 3 Inthe Managed Folder Settings dialog box provide the required information then click Save Folder Path The path to the new managed folder You can type or browse to the desired folder Description Optional Adescription of the managed folder Authentication Conditional The authentication credentials needed to access the managed folder You can either use the default credentials specified in the ImageManager ag
47. ere the computer is in the 2010 StorageCraft Technology Corporation Glossary 35 best state for creating a backup for example no open files Full Image File See Base Image File Hard Drive An electromagnetic storage device also referred to as a disk drive hard drive or hard disk drive that stores and provides access to data on a computer Head Start Restore HSR The ability to begin the restoration of a large backup image chain while ShadowProtect continues to add Incremental backup image files to the same image chain This reduces the time necessary to restore a large volume from days or weeks to minutes or just a few hours Hot Backup A backup image taken when ShadowProtect is loaded on the computer s standard operating system A hot backup requires the use of a snapshot filter driver see Snapshot Hot Restore The restoration of a backup image while the computer or server remains up and running You cannot perform a hot restore of a system volume Image or Image File See Backup Image File Image Set The combination of a Full image and all additional Incremental images necessary to restore a computer to a given point in time Incremental Image File Backup files containing the sectors that have changed since the last Incremental backup was taken Incremental Images are fast to create and smaller than either Base Image Files or Differential Image Files When restoring a drive or files and folders
48. file consolidation service From the Consolidation pane you can also perform the following tasks Edit Consolidation Settings Opens the Consolidation Settings dialog box where you can configure the automated verification service For more information see Chapter 6 Consolidating Backup Image Files 25 Displays information about ImageManager s automated backup image replication service From the Replication pane you can also perform the following tasks SP Define New Replication Target Opens the Replication Target Settings dialog box where you can configure a target location to use with the replication service X Remove Selected Replication Target Deletes the currently selected replication target 2010 StorageCraft Technology Corporation Understanding the ImageManager UI 13 P Edit Selected Replication Target Opens the Replication Target Settings dialog box where you can modify the configuration of the currently selected target Enable Selected Replication Target Resumes replicating to the selected target 4 Disable Selected Replication Target Stops replicating to the selected target For more information see Chapter 7 Replicating Backup Image Files 277 Displays information about ImageManager s HeadStart Restore service From the Head Start Restore pane you can also perform the following tasks im Define New HeadStart Job Opens the HeadStart Job Settings dialog box where you can configure a new Head
49. hadowProtect User Guide You can configure the verification service in the ImageManager Verification pane i Fa Verification Gd Status Succeeded Friday March 19 2010 at 2 00 PM Details None Files that failed to verify Filename Failure Time Last Successful Verify A When an imagefilefails to verify all subsequent images that depend onthatfile are unusable The ImageManager Verification pane While The Verification service is enabled by default you can configure specific verification behavior on a per managed folder basis To configure the verification service 1 Launch the ImageManager console 2 Inthe Managed Folder pane select the managed folder you want to work with D K 3 Inthe Services pane select Verification 4 Inthe Verification pane select Edit Verification Settings 5 Inthe Verification Settings dialog box provide the desired information then click Save Immediately verify Default Enabled Instructs ImageManager to verify each backup image file newly created immediately following its creation image files Periodically re Default Reverify every seven days Instructs ImageManager to re verify verify existing backup image files in the managed folder on a regular basis You can re image files verify the backup image files every 1 30 days as specified in the Days field Override default Default Disabled Lets you manage how the ImageManager agent uses performance processing resour
50. imited to a Small Business Server Virtual Machine all other rights granted and limitations imposed under the Small Business Server License apply This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 10 Trial License ATrial License is a license to the Software that permits Licensee to use all features of the corresponding ShadowProtect Product but does not include the StorageCraft Recovery Environment This version of the Software may be acquired by the Licensee by download from StorageCraft s website or a download provider authorized by StorageCraft It includes a license to use ImageManager but excludes Maintenance SECTION 4 LICENSE RESTRICTIONS Licensee agrees that unless it has obtained StorageCraft s prior written consent it will not directly or through any parent subsidiary affiliate agent or third party do any of the following with respect to the Software and Documentation 4 1 Use the Software or Documentation in violation of the terms of this Agreement 4 2 Copy the Software or Documentation except as specifically authorized by this Agreement 4 3 Permit concurrent use of any copy of the Software except as authorized by a Volume License Certificate 4 4 Sell lease license sublicense or otherwise deal with any portion of the Software or Documen
51. ion 4 ShadowProtect ImageManager User Guide Section 2 Proprietary Rights This is a license and not a sale The Software and Documentation are proprietary products of StorageCraft or its licensors and are protected under United States copyright laws and international treaty provisions Nothing in this License constitutes a waiver of StorageCraft s rights under U S or international copyright law or any other law Ownership of the Software and all copies modifications translations components features and merged portions of the Software shall at all times remain with StorageCraft including all copyrights patent rights trade secret rights trademarks and other intellectual property rights in the Software and Documentation Licensee s rights to use the Software are limited solely to those rights identified in this Agreement StorageCraft retains all rights not expressly granted to Licensee in this Agreement This Agreement governs any Updates Upgrades releases revisions or enhancements to the Software that StorageCraft may furnish to the Licensee This Agreement does not include a grant to Licensee of any a ownership right title interest security interest or other interest in the source code or Object Code of the Software or in StorageCraft s Intellectual Property Rights b Intellectual Property Rights relating to the Software any copy of any part of the Software or the Documentation c right or authority to modify the Software
52. l terms of this Agreement This Agreement is a legal and enforceable contract between StorageCraft and you You accept this Agreement and agree to its terms if you open a package containing a ShadowProtect Product break the seal on a ShadowProtect Product click the I Agree button or otherwise indicate assent to the terms of this Agreement by using the ShadowProtect Product e g installing loading retaining or copying the Product If you do not agree to these terms and conditions do not open the packaging break the seal click the I Agree button or otherwise use the ShadowProtect Product You may contact StorageCraft s customer service department for information on both obtaining a refund of any License Fee you paid and instructions on returning the ShadowProtect Product and Documentation If you install or otherwise use the ShadowProtect Product under any trial evaluation or purchase transaction your conduct constitutes acceptance of this Agreement and you will be bound by all of its terms and conditions You and StorageCraft are sometimes collectively referred to in this Agreement as the Parties and individually as a Party You may access StorageCraft s website at www storagecraft com legal to download and print a copy of this Agreement Section 1 Definitions Capitalized terms will have the meaning given in this Section 1 1 1 Archival Use means the creation and confidential storage by Licensee of a single co
53. le and try the activation process again If you continue to have problems activating IME features contact StorageCraft support see Product Support 33 ImageManager License Scenarios The following licensing scenarios demonstrate the use of ImageManager Enterprise licenses If you have additional questions please contact a StorageCraft Sales Representative Example 1 Environment have Backup Image Sets from five servers that want to manage from a single ImageManager Enterprise console need to replicate each of the servers locally and off site and would like to start using HeadStart Restore as well Licensing Solution Purchase one ImageManager Enterprise license with a 5 jobs Example 2 Environment have three servers two of which are being backed up to one physical location and one to a separate physical location need to replicate each of the servers locally and off site and would like to start using HeadStart Restore as well Licensing Solution Purchase two IME licenses one for each physical location Purchase two jobs for the first location and one job for the second location Example 3 Environment have four servers A B C and D managed by a single ImageManager installation want to replicate server A and B backups off site server C backups locally and server D to use HeadStart Restore Licensing Solution Purchase one ImageManager Enterprise license with 2 jobs Servers A and B use two Off site R
54. ly online enter your serial number and click Activate StorageCraft will notcollect transmit or use any personally identifying information except a customer namewhich is optional Customer Name optional Serial Number To activatethis product manually pleasevisit http www storagecraft com product_activation php or Email support storagecraft com Cancel Save Cancel ImageManager Agent Settings License To activate ImageManager Enterprise features 1 Inthe Agent Settings License tab click Activate 2 Inthe Activate ShadowProtect ImageManager dialog box provide the requested information then click Activate Customer Name Optional Specify the name of the product purchaser either person or 2010 StorageCraft Technology Corporation Configuring ImageManager 19 organization Serial Number Enter the Product Key that you received when purchasing IME jobs 3 ImageManager notifies you if the activation process was successful a Ifthe activation is successful click OK b Ifthe activation was not successful review the message to determine why the activation was unsuccessful To correct the problem do one of the following i Review the information in the Product Activation dialog box for accuracy Correct any errors then Activate to resubmit the activation request ii If your computer cannot successfully communicate to the activation server or the Internet wait for a whi
55. mageManager Agent communicate through a secure TCP connection the Console must be able to authenticate to the Agent If you install the Console and Agent on the same computer or on computers in the same Windows domain this happens automatically in the background However if you install the Console and Agent on computers in different domains or in a Windows workgroup you must create a user account for the Console to use on the computer where the Agent is running This account must have the same credentials username and password as the logged in account used to start the Console For example Console Computer e In workgroup MSHOME e Logged in as JDoe 2010 StorageCraft Technology Corporation 16 ShadowProtect ImageManager User Guide SS e mageManager Console running Agent Computer e In workgroup MSHOME e Not logged in e ImageManager Agent running under the context of LocalSystem In order for ImageManager Console to successfully authenticate to ImageManager Agent the Agent computer must have a JDoe user account with the same password as the JDoe user account on the Console computer 4 2 Configuring an ImageManager Agent From the ImageManager console you can modify the settings of any ImageManager agent that you are currently connected to The Agent Settings page includes the following tabs e Generall 16 e License a e _About 191 General The settings on the General tab let you configure the ImageMan
56. managing HeadStart Restore jobs Delete the selected HeadStart job Edit the selected HeadStart job gt Enable the selected HeadStart job Ea Disable suspend the selected HeadStart job Finalize a HeadStart job see Finalizing a HeadStart Job 31 8 2 Finalizing a HeadStart Job Once created and enabled an HSR job begins the process of restoring a volume from its backup image files However the restored volume contained in a virtual disk file remains unusable until finalized This prevents users from inadvertently accessing the volume before the restore operation is complete To finalize a HeadStart job 1 Launch the ImageManager console 2 Inthe Services pane select HeadStart Restore a 3 Inthe HeadStart Restore pane click Finalize Targets in HeadStart Job v 4 In the Finalize dialog box provide the required information then click Finalize HeadStart Volumes Select one or more HeadStart volumes to finalize Finalize to For each HeadStart volume that you want to finalize specify the date and time that you want to finalize it to Once finalized the restored volume will exist in the state it was in at the selected date and time Select Automatically pick most recent backup image to finalize the restored volume to the state contained in its most recent Incremental backup Once finalized you must do the following to use the virtual disk file in a virtual machine e If the restored volume is bootable
57. matted by using a file system such as file allocation table FAT or NTFS and typically has a drive letter assigned to it A single hard disk can have multiple volumes and volumes can also span multiple disks VSS Aware An application designed to work with Microsoft Volume Shadow Copy Services VSS framework to ensure consistent data backup 2010 StorageCraft Technology Corporation 38 ShadowProtect ImageManager User Guide Chapter 12 End User License Agreement END USER LICENSE AGREEMENT FOR SELECT SHADOWPROTECT TM SOFTWARE PRODUCTS END USER LICENSE AGREEMENT FOR SELECT SHADOW PROTECT TM SOFTWARE PRODUCTS Please carefully read the terms and conditions of this license agreement the Agreement which applies to use of the following versions of StorageCraft Technology Corporation software ShadowProtect Server 4 0 ShadowProtect Small Business Server 4 0 ShadowProtect Desktop 4 0 ShadowProtect ImageManager 4 0 and ShadowProtect ImageManager Enterprise 4 0 collectively the ShadowProtect Products and individually a ShadowProtect Product This Agreement specifies the terms and conditions of your use of any of the foregoing ShadowProtect Products StorageCraft Technology Corporation StorageCraft is willing to license a ShadowProtect Product to you as the individual company or legal entity that will be using the ShadowProtect Product you or Licensee but only on the condition that you accept al
58. migrate the operating system volume by doing a Hardware Independent Restore HIR to make sure the migrated OS boots properly on the new server hardware Hardware Failure Problem You have a database server and the 20TB disk array crashes You need to get the system back on line and replace the disk subsystem ImageManager Solution Use ShadowProtect s VirtualBoot feature to boot the latest backup image of your database server and configure the VM to continue adding Incremental backups to your original backup image chain Users can then continue to use the VM database server as if the original is still on line Once the VM is running start an HSR to the database server s new disk subsystem When HSR catches up to the most current incremental you can finalize the HSR installation on the new disk subsystem take the VM down then bring the original database server back on line Using ImageManager with VirtualBoot reduces downtime from several days to only minutes Virtual Standby Server Problem You want to have a stand by server that can take over should your primary server fail but you can t afford the high priced server mirroring technology ImageManager Solution Your production server generates continuous incremental backups Configure an HSR solution to automatically restore those Incremental backup images into a Virtual Machine file VMDK ESX Server or VHD If your production server fails for any reason finalize the HSR then use
59. n of the state or federal courts in Salt Lake County State of Utah U S A for purposes of any action for such provisional remedy or interim or conservatory measure 16 11 Dispute Resolution At the election of either Party to this Agreement any dispute controversy or claim arising out of relating to or in connection with the following shall be submitted for final resolution by arbitration administered by the American Arbitration Association the AAA Licensee s purchase or use of the Software the Software s performance including without limitation any alleged deficiency or defect the existence or breach ofa contractual statutory or common law warranty the terms and obligations of this Agreement the performance termination rescission or alleged breach of this Agreement and the Agreement s validity or enforceability including without limitation any claim that all or any part of this Agreement is void voidable unconscionable or unenforceable collectively Arbitratable Dispute Notwithstanding the foregoing any claim for infringement or violation of copyright trademark or other intellectual property rights is not an Arbitratable Dispute but shall be brought before a court of competent jurisdiction in Salt Lake County State of Utah U S A Inthe event of an Arbitratable Dispute the election to arbitrate must be made in writing by a Party on or before the last day to answer and or respond to a summons and or complaint brought by
60. nd Software Documentation are Commercial Items as that term is defined in 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R 252 227 7014 a 5 and 48 C F R 252 227 7014 a 1 and used in 48 C F R 812 212 and 48 C F R 227 7202 as applicable Consistent with 48 C F R 88 12 212 252 227 7015 227 7202 227 7202 4 and 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable StorageCraft s Software and Documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this Agreement Section 12 Compliance with Export Law The Software is subject to export controls by the U S Department of Commerce DOC under the Export Administration Regulations EAR see http www access gpo gov bis index html Violation of U S law is strictly prohibited Licensee agrees to comply with the requirements of the EAR and all applicable international national state regional and local laws and regulations including any applicable import and use restrictions StorageCraft products are currently prohibited for export or re export to certain countries subject to U S trade sanctions Licensee agrees not to export or re export directly or indirectly any product to any country outlined in the EAR nor to any person
61. ng versions 2005 and 2 0 Licensee accepts the following terms and conditions concerning WinPE 2010 StorageCraft Technology Corporation a ShadowProtect ImageManager User Guide 14 1 The Software is limited to use as a boot diagnostic disaster recovery set up restoration emergency services installation test or configuration utilities program and is not for use as a general purpose operating system or as a substitute for a fully functional version of any operating system products 14 2 THE SOFTWARE CONTAINS WINPE WHICH INCLUDES A SECURITY FEATURE THAT WILL CAUSE THE COMPUTER SYSTEM TO REBOOT WITHOUT PRIOR NOTIFICATION TO THE LICENSEE AFTER TWENTY FOUR 24 HOURS OF CONTINUOUS USE THIS TIME OUT FEATURE WILL RESET EACH TIME THE COMPONENT CONTAINING WINPE IS RELAUNCHED 14 3 Any and all Microsoft and Microsoft affiliate s liability related to the Software are disclaimed in full and without condition 14 4 All customer support issues will be handled solely by StorageCraft 14 5 Licensee is specifically prohibited from reverse engineering decompiling or disassembling WinPE except to the extent expressly permitted by applicable law 14 6 Licensee is specifically informed that the Software is subject to U S export jurisdiction 14 7 In the event that Licensee s breach of this Agreement places StorageCraft in breach of its license agreement with Microsoft Licensee agrees to indemnify and hold StorageCraft harmless from a
62. ngs change Low Free Space Send an Email when the space available in the managed folder drops below the specified threshold 4 Inthe Notification Settings dialog box select the Email Setup tab to configure the Email account that you want to receive the Email notifications 2010 StorageCraft Technology Corporation 22 ShadowProtect ImageManager User Guide E Notification Settings for jharris m Conditions SMTP Server Server Name V This server requires authentication Username Secure SSL Password Email Template Sender Recipient s Subject Prefix Save Cancel Email account configuration for ImageManager notifications SMTP Server The SMTP server name and port that ImageManager uses to send the Email notification lf necessary provide valid authentication credentials for the SMTP server Select SSL to send the Email via secure connection Email Template The Email configuration Provide the Email recipients and if desired a Sender name and Subject line for the notification emails 5 Click Save 2010 StorageCraft Technology Corporation Verifying Backup Image Files 23 Chapter 5 Verifying Backup Image Files The ImageManager verification service lets you periodically test the integrity of your backup image files This verification of file integrity is similar to the manual process provided by ShadowProtect in the Verify Wizard see Verifying Backup Image Files in the S
63. not authorize the Licensee to install and use the Software ona Physical System With the exception that the use of the Software granted under this License is limited to a Desktop Virtual Machine all other rights granted and limitations imposed under the Desktop License apply This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 3 Evaluation License An Evaluation License is a license to the Software that permits Licensee to use all features of the corresponding ShadowProtect Product and includes the StorageCraft Recovery Environment This license is provided to the Licensee for evaluation purposes for the specific evaluation period allowed by the Software The Software will provide Licensee with advance notice of the expiration of the Software before that event occurs This License may not be copied distributed or resold This version of the Software may be acquired by the Licensee based on a pre qualified transaction of a packaged boxed version or by download from the website of StorageCraft or one of its reseller partners It includes a license to use ImageManager 3 1 4 ImageManager Enterprise License An Image Manager Enterprise License to the Software permits use of the advanced licensed features of ImageManager Enterprise on a per job basis One job permits ImageMan
64. nse Fee a time limited right to i all Updates and Upgrades to the ShadowProtect Product that StorageCraft releases during the period that Maintenance is in effect and ii in addition to the support specified elsewhere in this Agreement telephone support during StorageCraft business hours Maintenance is provided 2010 StorageCraft Technology Corporation End User License Agreement 39 on a per serial number or per seat basis and expressly excludes any other ShadowProtect Products Updates to other ShadowProtect Products separately licensed add on modules or features included in other ShadowProtect Products Updates Upgrades and additional features of ShadowProtect Products will be released added or created at StorageCraft s sole and complete discretion and StorageCraft makes no warranty promise or commitment to make any such offering 1 10 Object Code means the output of a compiler after it processes StorageCraft s source code in the form of an executable dll or library file 1 11 Original Copy means the single copy of the Software provided to Licensee in conjunction with this Agreement 1 12 Physical System means a computer hardware device supported by an installed operating system 1 13 Server Operating System means any broadly released Microsoft operating system intended for server computers including but not limited to Windows Server 2003 and Windows Server 2008 1 14 ShadowProtect Desktop mean
65. ny such breach notwithstanding the limitations on liability imposed elsewhere in this Agreement Section 15 Passwords If you invoke any password protection or encryption functionality of the Software you understand that loss of your password may result in the loss of access to your data and or access to image files created by the Software You understand and acknowledge that StorageCraft does not keep maintain or monitor any password you create and StorageCraft has neither liability associated with loss of your password nor obligation to assist in its recovery By creating a password or encrypting your data you assume all risk associated with loss ofthat password Section 16 Miscellaneous 16 1 Activation The Documentation describes the process of activating the Software which involves recognition of each seat of licensed Software by StorageCraft s activation server The records of StorageCraft s activation server are determinative in any question concerning whether a seat of licensed Software has been activated by Licensee 16 2 Severability If any provision of this Agreement is unenforceable or invalid pursuant to any applicable law such unenforceability or invalidity will not render this Agreement unenforceable or invalid as a whole and such unenforceable or invalid provision will be changed and interpreted so as to best accomplish the objectives of such provision within the limits of applicable law 16 3 Entire Agreement Unless
66. onsole from the currently connected isconnect Agent imageManager agent Refresh Instructs the ImageManager agent to re query the system and update emg the data displayed in ImageManager Console The ImageManager agent examines its verification and consolidation gt Start Processing schedule and starts any operations that are scheduled to run at this time Opens the Notification Settings dialog box where you can configure the Notification Settings Email notification parameters for ImageManager events see Section 4 4 Configuring ImageManager Notifications 20 Opens the Agent Settings dialog box where you can configure A Agent Settings ImageManager agent behavior and licensing see Section 4 2 Configuring an ImageManager Agente Help Tasks View Help Contents Opens the ImageManager help system 3 2 Managed Folder Pane The top center Managed Folder pane displays information about the managed folders associated with the currently connected ImageManager agent Select a managed folder in the list to see a graphical representation of the folder usage Selecting a managed folder also puts focus on it for operations in the Navigation and Services panes Source Computer Managed Folder Folder Size Free Space Image Files ZE Capacity 232 9 GB d ther 4 3 GB Folder D SE VM SVR03 EN Es BackupTest 63 4 GB ImageManager Managed Folder pane The Managed Folder pane provides the following information about ea
67. or transfer the rights granted to Licensee under this Agreement on a permanent basis unless a Licensee retains no copies of the Software b prior to such assignment or transfer the assignee or transferee agrees in writing to the terms and conditions of this Agreement and c StorageCraft consents to such assignment or transfer Section 5 License Fee 5 1 License Fee With the exception ofan Evaluation License Trial License and NFR License Licensee is required to pay the License Fee established by StorageCraft or its authorized reseller 5 2 Maintenance and Support Fee Maintenance or additional support beyond the support granted in this Agreement is available by a separate maintenance or support agreement with StorageCraft Section 6 Support Updates and Upgrades 6 1 Licensee is entitled to receive Updates and participate in StorageCraft s support program in consideration for its payment of the License Fee StorageCraft s support program includes StorageCraft s on line support system the StorageCraft moderated user forum and StorageCraft s knowledge base which is a question and answer resource that includes frequently asked questions 6 2 StorageCraft reserves the right to require that any Upgrades of the Software that you have obtained pursuant to a Volume License Certificate may only be obtained in a quantity equal to the number of seats licensed pursuant to the Volume License Certificate Any Upgrade is provided under S
68. owProtect image files ImageManager Enterprise includes the advanced license features of image file replication and HeadStart Restore which are licensed on a per job basis One job permits ImageManager Enterprise to perform a one replication to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBS is installed and b one HeadStart Restore to a destination computer either a Physical or Virtual System on which ShadowProtect Server ShadowProtect Desktop or ShadowProtect SBSis installed Additional jobs must be purchased separately 1 7 Intellectual Property Rights means all of StorageCraft s ownership rights associated with intellectual property and the Software including but not limited to patents copyrights trademarks and trade secrets and any and all rights to exclude existing from time to time in a specified jurisdiction under patent law copyright law moral rights law trade secret law trademark law unfair competition law or other similar rights 1 8 License Fee means the price paid by Licensee to StorageCraft or its reseller distributor or authorized representative in exchange for a license to use the Software in accordance with the limitations established in this Agreement 1 9 Maintenance means for the specific ShadowProtect Product to which you are licensed in accordance with this Agreement and in exchange for which you paid a Lice
69. play information from that agent in the ImageManager UI 2010 StorageCraft Technology Corporation 10 ShadowProtect ImageManager User Guide L locathost 56765 Managed Folder Tasks E Start Managing Folder Stop Managing Folder Eolder Settings ImageManager Agent Tasks e Connectto Agent Sp Disconnect Agent 4 Refresh gt Start Processing EJ Notification Settings Ex Agent Settings Help Tasks Val View Help Contents ImageManager Configuration pane The Navigation pane also provides links to the following ImageManager features and functionality Table 1 Navigation pane links Managed Folder Tasks Opens the Managed Folder Settings dialog box where you specify the storage locations for backup image files that you want ImageManager to manage see Section 4 3 Creating a Managed Folder 20 b Start Managing Folder Stop Managing Removes the currently selected managed folder in the Managed Folder Folder pane Opens the Managed Folder Settings dialog box where you can modify Folder Settings the settings for the currently selected managed folder see Section 4 3 Creating a Managed Folder 20 ImageManager Agent Tasks Opens the Connection pane so you can connect to a system s Connect to Agent ImageManager agent see Section 4 1 Connecting to an ImageManager 2010 StorageCraft Technology Corporation Understanding the ImageManager UI 11 Sin A Disconnects ImageManager C
70. py of the Software for use by Licensee only in the event that the Original Copy fails to function properly Archival Use does not include simultaneous use of the Original Copy and the archival copy which simultaneous use is prohibited by this Agreement 1 2 Desktop Operating System means any broadly released Microsoft operating system intended for desktop computers including but not limited to Windows 2000 Professional Windows XP Home Edition Windows XP Professional Windows Vista and Windows 7 1 3 Documentation means all on line help files or written instruction manuals and user guides addressing the use of the Software 1 4 Effective Date means the date on which Licensee has both paid the License Fee and accepted this Agreement 1 5 ImageManager means ShadowProtect ImageManager Version 4 0 which is an executable program used for the scheduled verification retention and consolidation of ShadowProtect image files and includes the ImageManager Service and ImageManager Client but excludes ImageManager Enterprise and the additional features and functionality included with ImageManager Enterprise ImageManager is included with the purchase of ShadowProtect Server ShadowProtect SBS or ShadowProtect Desktop 1 6 ImageManager Enterprise means ShadowProtect Image Manager Enterprise Version 4 0 which is an executable program used for the scheduled verification retention consolidation monitoring and management of Shad
71. s ShadowProtect Desktop Version 4 0 and includes two components the executable program installed on the computer and the StorageCraft Recovery Environment ShadowProtect Desktop does not include separately licensed fee bearing products or add on modules including without limitation ImageManager Enterprise ShadowProtect Desktop is licensed for use on either a Physical System or a Virtual Machine but not both ShadowProtect Desktop includes three proprietary StorageCraft applications a VirtualBoot b ImageManager and c ShadowProtect KeyFileMaker and other KeyFile Tools collectively KeyFile Maker 1 15 ShadowProtect SBS means ShadowProtect Small Business Server Version 4 0 and includes two components the executable program installed on the computer and the StorageCraft Recovery Environment ShadowProtect SBS does not include separately licensed fee bearing products or add on modules including without limitation ImageManager Enterprise ShadowProtect SBS is licensed for use on either a Physical System or a Virtual Machine but not both ShadowProtect SBS includes three proprietary StorageCraft applications a VirtualBoot b ImageManager and c KeyFileMaker 1 16 ShadowProtect Server means ShadowProtect Server Version 4 0 and includes two components the executable program installed on the computer and the StorageCraft Recovery Environment ShadowProtect Server does not include separately licensed fee bearing products or add on
72. s the findings of fact to the law of the case fully sets forth conclusions of law based upon the Parties respective legal theories explains which legal theories were followed and why and if damages costs and or fees are awarded specifies the calculations of the types of damages costs and or fees awarded as to each Party Any award is final and binding on the Parties and may be challenged in a court of competent jurisdiction only upon those grounds allowed under the Utah Uniform Arbitration Act Utah Code Ann section 78B 11 101 et seq In the absence of challenge judgment on the award may be entered in any court of competent jurisdiction Without limiting the authority conferred on the arbitral tribunal by this Agreement and the Rules the tribunal shall have the authority to exercise equitable principles and award equitable remedies By agreeing to Arbitration the Parties do not intend to deprive any court of competent jurisdiction in Salt Lake County State of Utah U S A of its ability to issue any form of provisional remedy including but not limited to a temporary restraining order preliminary injunction attachment in aid of arbitration or order for any interim or conservatory measure Arequest for such provisional remedy or interim or conservatory measure by a Party to a court shall not be deemed a waiver of an agreement to arbitrate 16 12 CDDL The Software s executable VBoxHDDXSP dil includes unmodified files containing VirtualBox Op
73. sword to getinstructions about how to reset your password see Resetting the Agent Password 15 You can connect to multiple ImageManager agents simultaneously In the Configuration pane click Connect to Agent to open the Connect dialog box and connect to another ImageManager agent Resetting the Agent Password When first installed each ImageManager agent has a default password of password Use this when connecting to the ImageManager Agent for the first time After connecting for the first time you must change the Agent password Once you have changed the password if you forget it StorageCraft provides a password reset utility so you can reset the Agent password To reset the agent password 1 Contact StorageCraft Supportl3s to get the Password Reset utility 2 Extract the password reset utility to a directory of your choice 3 Open a Windows command line shell cmd exe On Windows Vista 7 2008 2008R2 systems run the Password Reset tool from an administrative command prompt right click on the Command Prompt shortcut then select Run as Administrator 4 Browse to the directory where you extracted the password reset utility then execute ImageManager resetpassword exe 5 Start ImageManager then connect to the ImageManager Agent using the default password of password 6 When prompted reset the agent password to a value of your choosing Authentication Restrictions Because the ImageManager Console and I
74. symbols and legends and other proprietary markings are reproduced on such archival copy and provided further that the archival copy is not used unless the original copy of the Software becomes inoperable or fails to function properly and d use the Software on only one computer unless Licensee has acquired a Volume License Certificate in which case the Licensee is authorized to install and operate the Software on as many computers as are authorized by the Volume License Certificate LICENSEE UNDERSTANDS AND AGREES THAT WITH RESPECT TO CERTAIN LICENSES COVERED BY THIS AGREEMENT ALL FUNCTIONALITY OF THE SOFTWARE WILL TIME OUT AND CEASE TO OPERATE AS GOVERNED BY THE AGREEMENT AND SOFTWARE IN THE EVENT THAT THE SOFTWARE TIMES OUT AND CEASES TO OPERATE STORAGECRAFT SHALL HAVE NO RESPONSIBILITY TO PROVIDE SERVICE OR SUPPORT FOR THE SOFTWARE 3 1 Additional Terms Conditions and Limitations Applicable to Specific Versions of the Software 3 1 1 Desktop License A Desktop License to the Software permits use only on a Desktop Operating System This version of the Software may be acquired by the Licensee either by purchase of a packaged boxed version or by download from the webstore of StorageCraft or one ofits reseller partners It includes a license to use ImageManager 3 1 2 Desktop Virtual Machine License A Desktop Virtual Machine License to the Software permits use only on a Virtual Machine running a Desktop Operating System This license does
75. t ImageManager User Guide This Guide describes the purpose of ImageManager the ImageManager technology and how to use it to manage your backup image file chains This Guide is divided into the following major sections e Chapter 2 ImageManager Overviewl 6 e Chapter 3 Understanding the ImageManager UII 9 e Chapter 4 Configuring ImageManager 14 e Chapter 5 Verifying Backup Image Files 237 e Chapter 6 Consolidating Backup Image Files 257 e Chapter 7 Replicating Backup Image Files 27 e Chapter 8 Using HeadStart Restorel 2 e Chapter 9 Browsing Backup Image Files 32 Additionally this Guide includes the following general information sections e Chapter 10 Product Support 33 e Chapter 11 Glossary fA e Chapter 12 End User License Agreement 38 Additional Information e For emerging issues and other resources see the following e The readme txt file included with ImageManager product files e The StorageCraft technical support Web site at www storagecraft com Community e For more information about using ShadowProtect see the StorageCraft ShadowProtect User Guide e For a glossary of ShadowProtect terms and definitions see Chapter 11 Glossary 34 Documentation Conventions A This symbol designates Note or Warning text that highlights critical information about the configuration and or use of VirtualBoot 2010 StorageCraft Technology Corporation 6 ShadowProtect ImageManager User Guide Chapter 2 Im
76. tation 4 5 Provide lend disclose divulge make available to or permit use of the Software or Documentation by persons other than the Licensee without StorageCraft s prior written consent 4 6 Rent lease grant a security interest in or otherwise transfer rights to or possession of the Software or any copy thereof 4 7 Use the Software in any service bureau facility management or time sharing arrangement 4 8 Use the StorageCraft Recovery Environment except in conjunction with the licensed copy of the ShadowProtect Product with which the StorageCraft Recovery Environment was provided to you 4 9 Remove or alter any proprietary notices labels or legends on any copy of the Software or Documentation 4 10 Ship or transmit directly or indirectly any copies of the Software or Documentation to any country or destination prohibited by the United States Government 4 11 Reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from employ or manipulate the Software 4 12 Use a Virtual Machine license on a Physical System 4 13 Use KeyFileMaker or VirtualBoot in conjunction with image files created by software other than the specific seat of licensed Software with which KeyFileMaker or VirtualBoot were provided to Licensee and 2010 StorageCraft Technology Corporation ShadowProtect ImageManager User Guide 4 14 Assign
77. the AAA within such time period upon request of either Party such arbitrator shall instead be appointed by the AAA as provided in the Rules within fifteen 15 calendar days of receiving such request The two arbitrators so appointed shall nominate a third arbitrator notifying the Parties and the AAA of the nomination within fifteen 15 calendar days of their appointment If the first two appointed arbitrators fail to nominate a third arbitrator within that time period then upon request of either Party the third arbitrator shall be appointed by the AAA as provided in the Rules The third arbitrator shall serve as chairman ofthe arbitral tribunal In the event that an arbitrator is no longer able or willing to serve as arbitrator the method of selection used to select such arbitrator shall be used to select the replacement arbitrator Any arbitrator must be fluent in the English language and a licensed attorney with experience in software licensing transactions In the event of an arbitration conducted under the International Arbitration Rules the arbitrator s must also have experience in international software licensing transactions The place of arbitration shall be Salt Lake County State of Utah U S A unless the Parties agree otherwise in writing The arbitration shall be conducted in the English language Any award rendered by the arbitrators must be a reasoned award that fully sets forth findings of fact from the evidence presented applie
78. ting to an ImageManager Agent You must connect the ImageManager console to one or more ImageManager agents in order to manage backup image files C Server localhost E Port 56765 a Find Password ETETETT I don t know my password Connect Cancel To connect to an ImageManager agent 1 Launch the ImageManager console Upon startup ImageManager displays a connect dialog box 2 Inthe Connect dialog box provide the required information then click Connect The name or IP address of the system running the ImageManager agent You can use the keyword localhost to connect to an ImageManager agent running on the same system as the ImageManager console Click Find LE f to browse the network by Computer Name for a system you want to connect to The TCP port used to communicate with the ImageManager agent The default ImageManager agent portis 56765 You can change the port used by ImageManager agent in the ImageManager ImageManager exe config file note You might have to modify your firewall settings to make the ImageManager agent port accessible The ImageManager agent password 2010 StorageCraft Technology Corporation Configuring ImageManager The default password when connecting to an ImageManager agent for the first time is password Following your first connection ImageManager prompts you to change the password If you forget the ImageManager agent password click don t know my pas
79. torageCraft s policies in effect at the time of order This Agreement does not separately license you for licenses in addition to those which you have purchased and which have been authorized by StorageCraft Section 7 Termination This Agreement is effective until terminated as permitted in this Section Either Party may terminate this License for convenience at any time but in the event of StorageCraft s termination for convenience it shall refund to Licensee the License Fee paid by Licensee StorageCraft may terminate this License effective immediately by providing a notice to Licensee of its breach of any provision in Sections 3 4 and 5 of this Agreement StorageCraft may terminate this Agreement on twenty 20 days written notice to Licensee if Licensee breaches any other provision of this Agreement and fails to cure such breach within twenty 20 days after receiving StorageCraft s written notice of the breach Upon termination of this License Licensee must cease all use of the Software and Documentation and destroy all copies of the Software and Documentation Section 8 Limited Warranty Exclusive Remedy StorageCraft warrants that for sixty 60 days after the date Licensee first purchased the Software from StorageCraft or its reseller distributor or authorized representative the media on which the Software is provided will be free from defects in materials and workmanship under normal use This warranty gives Licensee specific rights and Li
80. uled backup ShadowProtect uses either StorageCraft Volume Snapshot Manager VSM or Microsoft Volume Shadow Copy Service VSS to take a snapshot of the volume Any changes that occur to the volume after the snapshot is taken are not included in the backup spf A file extension representing a ShadowProtect full or base image file spi A file extension representing a ShadowProtect incremental or differential image file sp number A file extension representing a ShadowProtect image file that spans multiple files The number following sp is the sequence of the file in the spanned image file group Point In Time Backup A backup routine that lets you restore a file folder or the entire system to a specific point in time Point in time backups are often used to roll back a computer to a point prior to a computer problem Protected Volumes Volumes that users have selected for backup by ShadowProtect RAID Redundant Array of Independent Disks A collection of disk drives that offers increased performance and fault tolerance There are a number of different RA D levels The three most commonly used are 0 1 and 5 Level 0 striping without parity spreading out blocks of each file across multiple disks Level 1 disk mirroring or duplexing Level 5 block level striping with distributed parity Real Time A level of computer responsiveness that a user perceives as essentially immediate or that enables the computer to keep up with
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