Troubleshooting Guide applicable to:
Contents
1. Edit Close the window by moving the mouse cursor to the top right of the screen and clicking the X The settings will be saved automatically PC settings Step 4 Networks View Connection Settings Click on Yes Optus from the Networks list Airplane mode Ensure the box is ticked for Connect automatically and off click the Connect button Mobile broadband Once the connection has been established it will be labelled as Connected On Y Yes O all es Optus LTE Get the recommended app 11 50 AM a PER 4 06 2014 Connect automatically i Roam automatically T uill Yes Optus LTE2. Troubleshooting Guide applicable to gt My Optus internet connection is not working on my tablet Step 1 Check your Mobile Broadband Network option is switched ON and that you have coverage registering against Yes Optus Networks View Connection Settings Airplane mode Off If you answer yes to both of these checks click on View Connection Settings at the top of the Networks panel Mobile broadband On Y will Yes Optus LTE gt 11 50 AM Se i O 4 06 2014 Step 2 Click on Yes Optus under the Mobile Broadband category z PC settings ORG Mobile broadband Connections Airplane mode Proxy il Not Connected HomeGroup Workplace Ether net Not Connected Add a VPN connection Step 3 Under the heading Data Usage ensure the option for metered connection is switched OFF Check the Name from the drop down list under the heading Access Point is selected as Optus Connect It should automatically update the Access Point Name APN to be connect as seen in the below image Yes Optus Data usage Optus Connectme Show my estimated data use in the Networks list On E Optus Prepaid Optus Prepaid Activate Set as a metered connection off B Optus Connectcap Optus Connect Access point Optus Business Name Optus Connect Optus Yes Internet Optus Internet Access point name APN connect User name Custom Type of sign in info None
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