8 TROUBLESHOOTING
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1. the TRIM Document Viewer You may receive the following message TRIM Context Failed to open C Documents and Settings heolleyiMy Documents Offline Records T2 inewer Drawing1 VSD No application is associated with the specified File For this operation Ox80070483 It may also try to launch Internet Explorer to direct you to the software 58 Records Explorer Manual May 20102. 8 1 8 2 8 3 8 4 8 5 TROUBLESHOOTING LEFT HAND MENU The left hand list pane displays a selection of your search results Do not be alarmed if this does not refresh at the same speed as the right hand view Some features in the left hand pane will only refresh after you have closed the application F5 REFRESH If you are refreshing in order to see Checked Out update and it is causing the Find Records to pop up instead wait til later in the session and check under My Checked Out Documents instead If they are still Checked Out ensure that all documents are closed and use the Profile Screen double click or Right Click gt Advanced gt Check In FIND RECORDS DIALOGUE BOX POPPING UP This happens occasionally on an F5 refresh particularly in the Shared Saved Searches functions Records Management Services aim to improve this functionality on the next release Try clicking out of the folder and then back into it again rather than using the F5 button to refresh the screen This should update the view CANNOT EDIT A DOCUMENT Is it finalised If yes it cannot be edited You should create a New Version and make changes to that DOCUMENT WILL NOT OPEN WHEN CLICK EDIT You can only open a document for edit if you have the application installed on your PC e g if you wish to open a CAD document you must have the compatible software installed on your computer or else you can only see a Read Only version in
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