Contents Wireless Internet Login & Troubleshooting guide for
Contents
1. Catalogue Login User ID 35 PIN Latest News What s On Next Family History Online Class Type Other Date 03 08 2010 Start Time 10 00 am Login Calling all Ballarat amp Hamilton Young People Movie Book Review Competition z tes The crime of Huey Dunstan by James McNeish James e Bushfire Royal Commission Report e Words in Winter Festival 6 28 U My Library in Online Region Ararat Featured DVD e Latest blog Shop til you Location Ararat Library Join Onlin More Events amp A po on s Catalogue Search More News Items RSS Feeds Page Database of the Month Your Tutor ation Wiki GreenFILE legues Titi Need some help with your Book APC Wireless Help Well researched information covering all HOMEWORK Planet 51 aspects of human impact on the environment Topics covered include global climate change yourtutor Online Tutoring is a web based Featured Junior Book Our Library Blogs green building pollution sustainable service for homework assistance that can be Polls agriculture renewable energy recycling and accessed FREE between 4 8 pm weekdays VWVARRIORS CHRLC on Facebook ooo Callas se an Tusibbae A cael mnra shrad urh BLUESTAR S 3 Click on the Wireless Help link to the left side of the screen e We My Library a e Lal Join Online Catalogue Search More Help using the Catalogue RSS Fe Get a PIN Form R y ti enew Onl2. by checking the appropriate boxes This can be useful if you are a regular user of the Ballarat Wireless network Click on gt Close E D Connect to a a i Successfully connected to Ballarat Main V Save this network V Start this connection automatically 2 3 Login to the Library s Wireless Internet 1 To login to the Wireless network open a browser such as Internet explorer or Firefox A window will open displaying our Terms and Conditions of usage Scroll down to the bottom of the page to enter your login information Central Highland Regional Library Corporation Internet Explorer provided by Dell he e E r a wv E A http 192 168 110 1 loginpages login shtml v 4 X Google File Edit View Favorites Tools Help ve he Central Highland Regional Library Corporation fp a v dh v Page v iG Tools v e Patrons who do not observe the acceptable use conditions as stated above will be asked to end the comp Wireless Access Usage Central Highlands Regional Library Corporation is not responsible for any changes that you make to your co access our wireless network and recommends that you make a note of any settings before you change the Central Highlands Regional Library Corporation does not accept responsibility for any loss of data resulting deliveries service interruptions technical difficulties or transmission of viruses Anti virus security and privacy of information is the respo
3. 4 3 Check for a manually entered network address IP You may have manually entered a network address IP which will prevent you from being able to browse to the web even though you have successfully connected to a wireless access point The error message that will appear is Page cannot be displayed in the browser window To allow the wireless connection to function correctly the laptop needs to receive IP and DNS address automatically 1 Click on gt Start gt Control panel gt Network and sharing center sss gt ose es OU S gt Control Panel Network and henaf Center e o Search ee O Tasks Network and Sharing Center View computers and devices View full map Connect to a network n Manage wireless networks D 2 s Set up a connection or network TRAININGPC1 chric vic gov au Manage network connections This computer Diagnose and repair x chric vic gov au Public network Customize Access Local and Internet Connection Local Area Connection View status Sharing and Discovery Network discovery Off File sharing Off Spe dko Public folder sharing Off Bluetooth Devices Printer sharing Off no printers installed Dell Wireless WLAN Card Utility Password protected sharing On Internet Options Media sharing Off Symantec LiveUpdate Show me all the files and folders I am sharing Windows Firewall s Show me all the shared network folders
4. Network Connection x Not connected Name Connectivity Network Category Wireless Network Connection ta Not connected i fil Dell Wireless 1395 WLAN Mi 4 Awindow will appear asking you for permission to continue Select continue 5 Inthe wireless network connection property box that opens select gt Internet protocol version 4 TCP IPv4 and select gt properties 13 7 Wireless Network Connection Properties Networking Sharing Connect using amp Dell Wireless 1395 WLAN Mini Card l This connection uses the following items v 0 Client for Microsoft Networks QoS Packet Scheduler i File and Printer Sharing for Microsoft Networks amp Intemet Protocol Version 6 TCP IPv6 a Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology Discovery Responder lt lt lt lt lt K Install UninetS Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks ok Cancel 6 If the Laptop has any IP address settings under these properties they will need to be recorded this includes IP address Subnet mask Default gateway preferred DNS server and alternate DNS server if used r Internet Protocol Version 4 TCP IPv4
5. Properties SA You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address i IP address 10 60 15 12 Subnet mask 255 255 255 0 Default gateway 10 60 15 250 Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server 192 168 31 2 Alternate DNS server 7 You can then change the settings in this window by checking the boxes Obtain an IP address automatically and Obtain DNS server address automatically Click on gt OK gt Close amp Internet Protocol Version 4 TCP IPv4 Properties jm Som General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator Note When finished using the wireless internet IP address details that were recorded previously need to be put back in 14 4 4 Dial up Internet options in IE7 You may have dial up settings options selected in Internet explorer this can prevent the wireless connection from working Disable dial up options 1 Click on the tools menu gt Internet Options Google Internet Explorer provided by Dell AN ana 3 hittp w
6. When you have something that you would like to print follow the steps below 1 Click on the Print option You will then get a print window open In here select the printer with the name CHRLLexmark This is the printer that you will be printing to Printer Name CHRLLexmark 7 Status Type Lexmark C544 XL Where CHRL_Lexmark_Port Comment Page range Copies All Number of copies 1 gt Current page C Selection D Pages op V Collate Type page numbers and or page ranges separated by commas counting from the start of the document or the section For example type 1 3 5 12 or pisi pis2 pis3 p8s3 Print what Document Zoom Print All pages in range Pages per sheet 1 page Scale to paper size No Scaling 11 4 TROUBLESHOOTING GUIDE 4 1 isthe wireless device enabled In order to connect to a wireless network your wireless device needs to be enabled Newer model laptops can have a switch embedded in the keyboard an Fn key combined with one of the F keys There also maybe a dedicated wireless switch somewhere on the laptop body The symbol for the Wireless switch should look similar to the icon below Wy 4 2 Check the signal strength Most wireless software has an indicator that tells you a signal is being received Make sure the link quality and signal strength are both good If not you will need to reposition your laptop to receive a stronger signal
7. on this computer 12 2 Select gt Manage network connections _ gt s n P te is on GO 55 gt Control Panel Network and Sharing Center v 4 Search 2 m Tasks Network and Sharing Center View computers and devices View full map Connect to a network Manage wireless networks A A lt Set up a connection or network TRAININGPC1 chric vic gov au Manage network connections This computer Access Local and Internet Connection Local Area Connection View status l Sharing and Discovery Network discovery Off File sharing Off cine aon Public folder sharing Off Bluetooth Devices Printer sharing Off no printers installed Dell Wireless WLAN Card Utility Password protected sharing On Internet Options Media sharing Off Symantec LiveUpdate P Show me all the files and folders I am sharing Windows Firewall l Diagnose and repair A chric vic gov au Public network Customize Show me all the shared network folders on this computer 3 Right click on gt wireless network connection and select gt properties E amr oe v Search p vif Connect To Disable this network device By Diagnose this connection gt gt Phone or Host Addre A Status Device Name LAN or High Speed Internet 2 j Local Area Connection chric vic gov au ae Marvell Yukon 88E8040 PCI S Personal Area Network 1 Bluetooth
8. 00 52 57 The account is valid within 1 days after your first login amp Thank You 2 2 Connecting to a Wireless access point 1 Click on gt Start and then click on gt Connect to Search Recent Items Computer Network Connect To 2 Click on the wireless network that is named in the ESSID field on your Wireless account receipt and then click on gt Connect W Connect to a network Select a network to connect to Show All me edu_wvoice Security enabled network Me edu_wdata Security enabled network Set up a connection or network Open Network and Sharing Center aan 3 A window will open warning you that you are connecting to an unsecured network click on gt Connect Anyway Most public wireless networks are unsecured networks which means that all data transmitted over that network is not encrypted s 3 eB ay Connect to a netwo A i N Ballarat Main is an unsecured network a D Connect Anyway Information sent over this network might be visible to others Connect to a different network 4 Vista Windows 7 now tries to connect to the selected network Ww iy Connect to a network Connecting to Ballarat Main Cancel 5 The next window will show that you have successfully connected to Ballarat Main You also have the option to Save this network and Start the connection automatically
9. 8MB From secure chric vic gov au a While files from the Intemet can be useful this file type can potentially harm your computer If you do not trust the source do not run or save this software What s the risk 10 Mozilla Firefox You will only get the message that gives the option to Save or Cancel Click Save You will now get another window open that shows the download is occurring When the download is complete right click on the driver that has just been downloaded and click on the Open option The install should now occur For Vista and Windows 7 users you will need to give permission to allow the driver to make changes to your system Opening BL LexmarkC544_32bitexe You have chosen to open E BL LexmarkC544 3 bit exe which is a Binary File from http secure chric vic gov au Would you like to save this file Google Chrome You will get a message at the bottom of the browser that gives the option to Save or Discard You need to click on Save The download now occurs Once complete left click on the download at the bottom of the browser and the install should now occur For Vista and Windows 7 users you will need to give permission to allow the driver to make changes to your system re a a e aam l ant Ear This type of file can harm your computer Are you sure W A you want to download BL Lexm 4_3 bit exe 3 2 Printing From Wireless
10. See section 3 5 Have you disabled any proxy settings in your browser See section 3 6 19 Pe ho U O UO
11. Wireless Internet Login amp Troubleshooting guide for Windows Vista and Windows 7 Central Highlands Created by CHRLC IT Support 1 9 2009 Regional Library Corporation Contents Mes SCS cetaatteoe scaeoe dy od tee E E eeacisaseusewnesa ore a ES 2 2 Connect and Login to the Library s wireless network eessssseesssssssrrreereesessrrrerrreeeesrrren 2 ds Wree ACCOUN e E E E T NEO 2 2 2 Connecting to a Wireless access point cccessscccccceeeseeesssteeeeeeeeeseeessseeeeeeeeeeseeesaaes 3 2 3 Login to the Library s Wireless Internet cc cccccssessssceeeeeeesesessnneeeeeeeeeeseeesnaes 5 2 4 Extending Wireless session times ssssssssssereesssssssseereessssssssrereeessssssseereessssssssereees 7 D Wae PE eai a EE ee E O EER 9 3 1 Downloading Printer Drivers ccccesssccccecceesessssneeeeeeeeeeseessneeeeeecesseeessnaeeeeeeeenes 9 232 PUM Front WV Mee SS assrennin ina e a E i 11 A POULE hoone uE ea E AE EE TE 12 del eyeless derc cecnabled era a E T T 12 42 CHECK Tie signal strength i5 5scaessesnecedatineonieavaansdndaaccasesnnnetdatasdensserouaadsiaesepeernescsiataets 12 4 3 Check for a manually entered network address IP ccccccccccccccceeesesseeessssssseeees 12 44 Dialup Intemict Opmons amt lesaran n e E 15 BO Proxy Seti SS MIE Teeroopeenn ir 16 4 6 Firewall and Internet security programs cccccesssssscccceceeeeecceeeeeeeesesseeesssssssaeees 18 4 6 1 Disdble enable w
12. ew google com au File Edit View Favorites SACS Help Google G university wireles Delete Browsing History Bi blocked ZF Check 4 Autolink AutoFill a Sendtov J E university E wireless troubleshooting O Settings we Bg Google iris acter ac QR Bl By page G Took Web images Maps Nei j iGoogle Signin images ae ene A iGoogle Sign in Manage Add ons Feed Discover Goo le Windows U osc st Australia Advanced Search Preferences Search the web pages from Australia Upgrade to Google Chrome a faster way to browse the web Install now Advertising Programmes Business Solutions About Google Go to Google com 62008 Privacy Enables you to change settings RiM 2 Select the Connections tab and ensure the Never dial a connection is checked then Click on gt OK Fieve i General Security Privacy Content Connections Programs Advanced ge To set up an Internet connection dick Setup Dial up and Virtual Private Network settings Choose Settings if you need to configure a proxy server for a connection Never dial a connection Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN settings Choose Settings above for dial up settings Lo Apply 15 3 Ensure the Work Offline option in the File menu is not checked gt Google Interne
13. he Username and Password Invalid username or password Back 4 6 Once you have connected successfully Click on gt Start Browsing A new browser window will open allowing you to browse the web normally Google Windows Internet Explorer BEES Go Q http www google com au Go P File Edit View Favorites Tools Help w d 9 Google ED gt D Gb sp aoe G Tools Web Images Videos Maps News Groups Gmail more iGoogle Search settings Sign in A faster way to browse the web p oogle Install Google Chrome Australia Google Search l m Feeling Lucky Search the web pages from Australia Advertising Programmes Business Solutions About Google Go to Google com Make Google my homepage 2009 Privacy f E F E al ET E 2 4 Extending Wireless session times 1 Ask Library staff for an extension to your Wireless session and let them know the amount of time you require 2 You will be given another Wireless account receipt 3 Whilst being logged into the wireless network click gt Redeem Welcome Login ID 82m6 Please close this window or click this button to Logout Thank you Remaining Usage 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 Redeem 4 Enter the Username and Password from your new receipt and click gt Enter Welcome to Redeem page Please enter your user name and password to
14. indows firewall ecusiric AR i 18 4 Wireless troubleshooting checklist 000000nnnnnnnnnneneeesssssssssnosssoeerrreessssssssssssssssseren 19 1 DISCLAIMER Please note that information in this document is intended as a guide only Users undertaking any of these suggested solutions do so at their own risk The Library service does not accept any liability whatsoever for technical problems or damage to user s hardware or software in using the wireless network nor accepts responsibility for access or access related problems with the wireless network 2 CONNECT AND LOGIN TO THE LIBRARY S WIRELESS NETWORK 2 1 Wireless Account In order to use the Library s wireless network you will need to obtain a wireless account from the Circulation desk There are 1 2 and 3 hour sessions available and you can always extend your session time by getting another wireless account and using the Redeem button once logged in See section 2 4 1 Ask Library staff for a Wireless account and let them know what session time you require 2 You will be given a printed receipt which will have your Username Password and ESSID which refers to the Access point name that you will need to connect to Ballarat Library Main Wireless Internet Username m25 e ballibwain Password 294e8skt Price AUDO Usage 2 hrs 0 mins ESSID Ballarat Main Wireless Key Your first time login must be done before 2009 09 01
15. ine Datz Ask a Librarian Find it Now Information Wiki Gree Reguest a New Title OOk A Wireless Help We r aspec B ze Topic Our Library Blogs green Polls 2 n agrict CHRLC on Facebook Se ee more Falim we an Tuittar 4 Next click on the appropriate link that relates to your type of machine 32bit or 64bit and your current location For Example a If you are currently connected to the Ballarat wireless then you will select Ballarat as the location b Next to find out the type of machine right click on My Computer or Computer for Vista and Windows 7 Here you will see if your computer is 32bit or 64bit if there is nothing listed here then your system will be a 32bit system Once you have found that out then you need to click on the appropriate link Wireless Internet Help Catalogue Login Wireless Internet Printing Our Library Blogs Polls CHDI C an Farahani a What s On About Us Online Librarian Readers Room Youth Kids Local History Home gt Wireless Help b User ID fer tst S S he following document will provide in ctions on inst PIN Ararat 32 Bit Printer Install 64 Bit Printer Install Bacchus Marsh 32 Bit Printer Install 64 Bit Printer Install Login Ballarat 32 Bit Printer Install 64 Bit Printer Install Clunes 32 Bit Printer Install 64 Bit Printer Install Enlarge text size Creswick 32 Bit Printer Install 64 Bit Printer Install Daylesford 32 Bit Printer Install 64 Bit Pri
16. nsibility of the laptop notebook owner Wireless Login Username Password Accept Terms and Login Clear 4 m p E B Internet Protected Mode On amp 100 2 Once you have read our Terms and Conditions accept these by entering your Username and Password from your Wireless account receipt and click gt Accept Terms and Login 3 Depending on what browser you are using you may get a message box asking if you wish to Remember Save the Password click gt No AutoComplete Passwords Do you want Intemet Explorer to remember this password Intemet Explorer can remember this password so you dont have to type it again the next time you visit this page Don t offer to remember any more passwords Leam about AutoComplete 4 f login has been successful a Welcome window will open displaying remaining usage time a Logout button to terminate the connection a Redeem button if you require more session time and a Start Browsing button Welcome Login ID 82m6 Please close this window or click this button to Logout Thank you Remaining Usage 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 Redeem Start Browsing Note If you close this window you will remain logged on but you will be unable to see your remaining time and use the redeem facility If you have entered the Username or Password incorrectly you will get the message box below click gt Back and re enter t
17. nter Install My Library MM amilton 32 Bit Printer Install 64 Bit Printer Instal Join Online Maryborough 32 Bit Printer Install 64 Bit Printer Install log c A Catalogue Search Sebastopol 32 Bit Printer Install 64 Bit Printer Install Help using the Catalogue Get a PIN Form Wendouree 32 Bit Printer Install 64 Bit Printer Install Renew Online Ask a Librarian Find it Now Information Wiki Request a New Title Wireless Internet Troubleshooting Guides Book A PC Wireless Help Wireless Internet troubleshooting guide for MAC OSX 10 Interact CHRLC oe Wireless Internet troubleshooting guide for Windows Vista Wireless Internet troubleshooting guide for Windows XP and using the printing via Wireless Search jEnter a keyword Search Featured Book The crime of Huey Dunstan by James McNeish James Featured DVD Dear John Featured Junior Book WARRIORS 5 Depending on what internet browser you are using you will get a different message at this stage Internet Explorer IE Now you will get prompted to either Run or Save the download What you need to click is Run Once the download is complete the drivers will automatically install onto your system For Vista and Windows 7 users you will need to give permission to allow the driver to make changes to your system File Download Security Warning Do you want to run or save this file Name BL LexmarkC544_32bit exe Type Application 12
18. s Firewall is on Change settings Inbound connections that do not have an exception are blocked Display a notification when a program is blocked Yes Network location Public network What are network locations See also Security Center Network Center 3 Click Off gt Apply gt OK Windows Firewall Settings gamer 2 gt lees Windows Firewall can help prevent hackers or malicious software from gaining access to your computer through the Internet or a network O On recommended This setting blocks all outside sources from connecting to this computer except for those unblocked on the Exceptions tab _ Block all incoming connections Select this option when you connect to less secure networks All exceptions will be ignored and you will not be notified when Windows Firewall blocks programs Avoid using this setting Turninec dows Firewall will make this computer more vulnerable to hackers or malicious software Tell me more about these settings ox cane ay _ 18 1 2 3 4 5 6 4 7 Wireless troubleshooting checklist Is your wireless adaptor enabled See section 3 1 Do you have good signal strength See section 3 2 Is your computer set to receive IP and DNS address automatically See section 3 3 If you use a dial up account is Never dial a connection checked in your Browser options See section 3 4 Have you tried disabling Windows firewall
19. sign in Username Password Enter Clear a et 5 If the redeem has been successful you should see the window below click gt OK Windows Internet Explorer A Redeem process completed 6 Your extended session time will be added to any remaining session time and you can continue to browse by clicking gt Start Browsing Welcome Login ID 82m6 Thank you 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 _ Start Browsing 3 3 1 WIRELESS PRINTING Downloading Printer Drivers To download the appropriate drivers to give access to the printer over the wireless network you will need to follow the instructions below Please not that these steps are for windows users only Mac and Linux operating systems are not yet supported 1 First you must be connected and signed into the CHRLC wireless internet If you are unsure of how to do this then you must follow the wireless procedure guide referring to your computers operating system IE XP Vista Windows 7 etc found at the circulation desk 2 Once connected to the wireless internet and you are capable of browsing to websites go to the library home page using the following address http www chrlc vic gov au What s On About Us Online Librarian Readers Room Youth Kids Local History Featured Book Welcome to the Central Highlands Regional Library Corporation Connecting our community through reading learning and ideas
20. t Explorer provided by Dell ee amp hitp wwew google com au aie Edit View Favorites Tools Help New Tab Cot T p By gt i Bookmarkse 1 blocked P Check 4 Autolink Autofill ab Sendtov 4 G university E wireless E troubleshooting O Settingsv New Window Ctri N a ss an Page Took Open Ctri 0 Edit with Microsoft Office Excel pore v iGoogle Signin Save As Close Tab Ctr W z Page Setup Print Ctri P Australia Print Preview Send Advanced Search Preferences Import and Export Google Search m Feeling Lucky Langusos Tools Search the web pages from Australia Upgrade to Google Chrome a faster way to browse the web Install now Advertising Programmes Business Solutions About Google Go to Google com 62008 Privacy Allows you to view offline Web pages while not connected 100 v Note When finished using the wireless internet any options entered previously need to be re entered to allow your dial up account to work correctly 4 5 Proxy settings in IE7 You may have configured Internet Explorer to use a proxy server to connect to the Internet This may also be preventing you from browsing on our network To check for this use the following steps 1 Click on the tools menu gt Internet Options Google Internet Eqplorer provided by Dell e 8 http wenw google com au File Edit View Favorites Help Google G university
21. uration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Automatically detect settings Use automatic configuration script Address Address Port 80 Advanced Bypass proxy server for local addresses ox cancel 4 Click gt OK gt OK again Note When finished using the wireless internet you will need to place the check back into this box 17 4 6 Firewall and Internet security programs Some firewall and Internet security programs that may be running on your laptop e g Windows firewall Norton internet security may also block the window from opening You will need to disable switch off this type of software connect and then turn the software back on 4 6 1 Disable enable windows firewall 1 Click on gt Start gt Control Panel gt Security gt Windows Firewall 2 Click Turn Windows Firewall on or off If you are prompted for an administrator password or confirmation type the password or provide confirmation Windows Firewall owe C p Turn Windows Firewall on or off ee p indows Firewall Windows Firewall can help prevent hackers or malicious software from gaining access to your P N y Allow a program through computer through the Internet or network Windows Firewall How does a firewall help protect my computer windows Firewall is helping to protect your computer Window
22. wireles Delete Browsing History M Bi blocked P Check 4 Autolink AutoFill a Sendtow E university E wireless S troubleshooting J Settings ve amp gG Diagnose Connection Problems Dr D im v E Page v E Toob v Pae era Pop up Blocker f Web Images Maps Ney oe ae iGoogle Signin Phishing Filter ef Manage Add ons Se x i Goo le Windows U pore Australia Send to Bluetooth Device fm Feeling Lucky Search the web pages from Australia Upgrade to Google Chrome a faster way to browse the web Install now Advertising Programmes Business Solutions About Google Go to Google com 62009 Privacy Enables you to change settings RINK v 16 2 Select the Connections tab and Click gt LAN settings button General Security Privacy Content Connections Programs Advanced oe To set up an Internet connection click Setup Dial up and Virtual Private Network settings Choose Settings if you need to configure a proxy server for a connection Never dial a connection Dial whenever a network connection is not present Always dial my default connection rren None Set default Local Area Network LAN settings LAN Settings do not apply to dial up connecti Choose Settings above for dial up settings 3 Ensure the box for Use a proxy server for your LAN is unchecked Local Area Network LAN Settings Biirk Automatic config
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